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My FiOS battery backup just died!

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Old 01-31-2009, 12:15 AM   #16
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Quote:
Originally Posted by Hotkeyfann View Post
How old would a "model M" be now ??

How would I go about finding out what model my ONT is out of curiousity ??
I'm not really sure. Maybe Italian could answer? Maybe he could also give the proper models because I was just going from memory and I was at school when this happened. (I think it was my junior year in college so it would've been around spring 2007 I beleive).

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Old 02-04-2009, 10:39 AM   #17
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Default Back-Up battery cost

I also had this issue, and it took me about 5 different calls to finally get them to give me a credit. I called them and complained on these same issues and they said it was in the contract, blah, blah.

Thought it was unfair and finally after many calls spoke to someone in the "disconnect" department who agreed to spread out a credit of $30 over 6 months. I told them i was going to walk over this in principle and finally found someone who wanted to hold onto me as a customer.

Hope that helps.
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Old 02-05-2009, 02:35 AM   #18
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I'm a Fios tech here in Southern California, and hopefully can help any of you with questions. I've been reading this thread and can clear up a few things.

To figure which ONT model you have is easy. If the ONT is not in a weather-proof case, it will have the model on it. Either a 610, 611, or 612. If it's white, it will be either a 611 or a 612. The 612's have only two voice ports, while the 611's have 4.

The system does not NEED to have a battery to operate. It is strictly there for the phone. It is in place for 911 services if the power to go out and for a houses alarm, which runs over a phone line.

Conversely, if the ELECTRICAL portion goes out, you will pretty much lose everything. That's a bad flaw, but it's the system.

If there's any other questions, please feel free to ask.
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Old 02-05-2009, 05:08 PM   #19
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I wouldn't call it a "Flaw" The battery back up will keep the dial tone up AND the data/tv for about 5 mins. Then just the dialtone.
Thereis now reason to keep the data and video up as unless the router and pc are on BBU's they will loose power and not work. So why keep those services working. It would only require a larger BBU or a shorter run time.
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Old 02-05-2009, 07:15 PM   #20
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Originally Posted by PoloDude View Post
I wouldn't call it a "Flaw" The battery back up will keep the dial tone up AND the data/tv for about 5 mins. Then just the dialtone.
Thereis now reason to keep the data and video up as unless the router and pc are on BBU's they will loose power and not work. So why keep those services working. It would only require a larger BBU or a shorter run time.
Cali is talking about the electrical going out in the ONT and the ONT not being able to get power by the battery or by the plug. That is a major screw up.

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Old 02-05-2009, 10:32 PM   #21
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Hey CaliFiosTech, just so you know, Tellabs are not the only ONT's installed by Verizon in this country.. maybe your garage, but not the whole country. FYI, we also install Motorola and Alcatel ONT's in various states.

Telling people to look for 610's 611's and 612's is a mistake.
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Old 02-06-2009, 12:25 AM   #22
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We don't install Motorola's out here, at least not at SFU's, so if they're in California, then they'll know what to look for. I realize we install various kinds, but like I said, not out here, so it's not a mistake. By the way, where do you work out of??

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Old 02-06-2009, 12:39 AM   #23
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Polo, I know what you're saying. However, when someone is running a business out of their house, and the power is cut, it tends to not make them very happy. I can't speak for the rest of the country, but in California during the summer we tend to do rolling blackouts to conserve electricity. 20 minutes here and there. MOST people don't mind it, and most of the time everything comes right back up, but sometimes things don't work so perfectly.

Those people should be on BBU's, but not all are. The best is when it's a in home daycare and the TV is cut. Those are the best....
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Old 02-08-2009, 09:19 PM   #24
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Im in NY.. we install tellabs and motorola's. This website is for everyone in the country, not just cali. So saying ....
Quote:
To figure which ONT model you have is easy. If the ONT is not in a weather-proof case, it will have the model on it. Either a 610, 611, or 612. If it's white, it will be either a 611 or a 612. The 612's have only two voice ports, while the 611's have 4.
.. is only correct information for those with Tellabs ONT's ...... anyone looking at their Motorola or Alcatel ONT's will be like " whats he talking about? "
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Old 01-25-2011, 10:07 AM   #25
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Default Verizon FIOS battery

I too had my Verizon FIOS unit stop working after the battery died. I called Verizon and the customer service rep said they could either sell me the battery ($99!) or I could buy one online from someone else. After pressuring him a little bit, he reluctantly said the the VICI VB180 battery will work just fine. I found it for only $19 bucks and it's working fine.

PS: He also said that the Verizon FIOS unit may not turn on if a functional battery isn't installed. Some units have a self test that apparently must pass before they will function. I might have to keep a spare battery on hand as I work from home!
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Old 01-25-2011, 11:59 PM   #26
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Dura, as far as I know, (Ive never installed Alcatel ONT's) all services will work WITHOUT a battery installed.
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Old 01-28-2011, 07:33 PM   #27
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I had a similar issue with the battery. I had my ONT replaced after maybe 4 years of FiOS because it fell off the wall in my garage. The battery went like 6 months later. Verizon said the battery is only warrantied for a year. I kept explaining and explaining that the ONT is new, but they stuck to the 1 year thing. Totally and completely retarded.

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Old 01-28-2011, 08:12 PM   #28
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Quake, the ONT's dont come packaged with batteries, the tech likely just transferred over the existing battery.
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~1500 DVD's , 180 BD's, 115 HD-DVD's , yes originally chose the wrong format , , Toshiba HD DVD Player (HD-XA2)
Sony BDP-S380
Verizon FiOS, its the best HD !


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Old 01-29-2011, 07:18 PM   #29
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Could be, but I went from an original ONT with external UPS to the new all in one unit. I can't remember if they were the same batteries or not.

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Old 01-30-2011, 01:35 PM   #30
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Theyve always been the same battery
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~1500 DVD's , 180 BD's, 115 HD-DVD's , yes originally chose the wrong format , , Toshiba HD DVD Player (HD-XA2)
Sony BDP-S380
Verizon FiOS, its the best HD !


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