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is 4 months between order and install normal?

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Old 02-01-2008, 11:42 AM   #1  
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Question is 4 months between order and install normal?

I am in Henrico Co. VA. I ordered fios triple play on 12/11/07. Install date was 12/26/07. Install date came and went. I got a letter fom Verizon on 1/2/08 saying I had to remove DSL (Cavalier Telephone) from line before order could be processed.Called Cavalier to get DSL removed. Got an automated call from Verizon on 1/31/08 saying install date for fios would be 4/24/08. Is 4+ month wait between order and install normal?
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Old 02-01-2008, 11:47 AM   #2  
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Not normal. Call them, may be some problem with the DSL removal.
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Old 02-01-2008, 02:26 PM   #3  
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Wow, sounds like "dirty pool".

Perhaps they own the copper and are tricking you into "clearing the line" so they can cut and remove the copper forever.

I'd dig a little deeper before going along with the plan.
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Old 02-04-2008, 09:53 AM   #4  
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thanks u2 for replys. I did call verizon back. they said April 24 was "just a date" The're still waiting for Cavtel to "release my phone #". then they will be out in 7-10 days to hook me up. I'll just have to live w/out internet for that time.
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Old 02-04-2008, 10:15 AM   #5  
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I had a similar problem when recently signing up for the triple play bundle where I had to switch my old long distance carrier who had a lock on the account.

I had to call Sprint customer service (my old LD carrier) to have them release my account, which I hadn't used in about 10 years, as they would not let Verizon just come in and switch it, the old "slamming" issue of years ago.

I'm mentioning this as you may have to call Cavtel again to be sure they "released" you and not rely on Verizon to do it, and then call Verizon back to verify it. A pain I know, but that way you'll know it's moving along.

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