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  • 1 Post By teetertotter

Wi-Fi Issue for 2 DVR's

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Old 06-23-2019, 05:14 PM   #1  
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Join Date: Jan 2016
Location: Janesville, WI. - Go Wisconsin & Packers
Posts: 167
Default Wi-Fi Issue for 2 DVR's

Last week I had to call ATT Support as 2 of the Wi-Fi DVR's were disconnecting, or freezing, and with no Info being displayed. We couldn't Record anything.

We have very knowledgeable ATT Techs in our city, one in particular. Anyway, as soon as I got the Ticket# from ATT support, I emailed the regional Tech mgr. He e-mailed me back saying Jason was in Madison and would make it that evening.

It ended up that Jason came the next morning. He knew the problem right away. ATT made a software change a few days before that effected the Wi-Fi situation. From the main modem, he wired another small stand alone modem box. He also made some changes[Software] to the main modem. Redirecting and combining inside the main modem box.

My wife and son were so happy to have things fixed and we have NOT had an issue for a week with the Wi-Fi connections.

There was no issue with the 3rd and main DVR as was CAT5 wired.

Then he left us 3 remotes of the latest that are lighted. lol Wife was happy! The last time Jason was here, was about 4 years ago and lives 4 blocks away from us. We are pretty lucky.
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