How Do You Rate ATT U-Verse?

teetertotter · 07-21-2018, 10:27 AM

I rate them a 10!

We had ATT installed in 2-11-10 for U450, internet, and phone.

ATT came to the house in 2015, as had internet connection issues. The tech noticed we had outdated equipment and installed an all WIRELESS system at no charge. Perfect!

March of 2018, I talked to our local ATT U-Verse Regional Manager, located in our city, and was getting no sound from one of three TV's. I explained what I did to trouble shoot, by trying one of the other DVR's. One of his techs was at our house in a couple hours to install the new DVR. Now, is that service!

Since 2012, I have had one year verbal contracts with my package price going up from $165/mo to today's $190 with Tax included or 13% in approx. 7 years. Oct 2017, I am locked in with that price for 2 years. U450, 45Mbps Internet, + phone[land line]

We have had only 2 interruptions of service since 2010. Yes, we have had Directv and Charter/Spectrum with NUMEROUS issues in past years. How has been your ATT performance?

JackVa1 · 08-25-2018, 04:49 PM

After 20 years with DTV we were forced to go to U-Verse in our new home.
Took getting used to the DVR Interface , but it’s getting better.
My home was hard wired with multiple Gig routers so I can use the minis wired.

Their RF remote is absolute garbage so we are having new cabinet doors installed. Very difficult getting customer support in the beginning, but I’m learning how to deal with the.
I do miss my Directv DVRs but am learning how these systems work

teetertotter · 08-25-2018, 05:24 PM

Their remotes sometimes have a hard time getting thru glass doors if hitting the glass just right. The other thing you could have considered is buy a Logitech Harmony Remote at Best Buy or elsewhere.

I am lucky as we have a Regional ATT substation in our city and I e-mail the mgr directly. One of his experienced long time techs lives 4 blocks from our house and have his e-mail also.

I don't understand that you were forced to go to ATT U-Verse? Good Luck.

randys1 · 10-18-2018, 04:51 PM

Quote:

Originally Posted by JackVa1

After 20 years with DTV we were forced to go to U-Verse in our new home.
Took getting used to the DVR Interface , but it’s getting better.
My home was hard wired with multiple Gig routers so I can use the minis wired.

Their RF remote is absolute garbage so we are having new cabinet doors installed. Very difficult getting customer support in the beginning, but I’m learning how to deal with the.
I do miss my Directv DVRs but am learning how these systems work

What is the main difference, why the issues? I am thinking of switching from DTV to U verse if the picture is better. Is it?

In reference to Took getting used to the DVR Interface ,

teetertotter · 10-28-2018, 12:44 PM

My experience back in 2011, was the picture was more distinct/clear than DTV in our area. That was after I saw my son's having U-Verse at the time. In 2015, I upgraded my Denon Receiver and has HDMI 4K upscaling, which does WORK, from ATT's 1080i feed. It is tied in with the TCL 55P605 TV, that I purchased in 2017.

I'm sure they have sent up better technology Satellites since 2011 for DTV with improved dishes.
U-verse has been real flexible in working with me to maintain the same rate for about 4 years. When came time to renegotiate last year, they were able to reduce my rate by $20.00 a month and are holding the price for 2 years for the same U450 coverage.

That is my experience with ATT.

teetertotter · 03-11-2019, 11:40 AM

I still rate ATT U-verse a 10. I called them last Friday to make changes. I did have a verbal agreement with locked in price for 2 years in 2017. They have held to it.

I was 4 months shy of our 2 yr agreement, when I called ATT last Friday.
The trick is to talk to an American in the states, I have learned over the years. You have to use their Automated system using "OTHER" or repeating, "Loyalty Dept." That connects you to states side representative.

Anyway, I was able to talk to a Karen, who was most customer orientated as experienced in the past. I did have U Verse 450 and reduced to U300, w a substantial cost savings. I also eliminated our land line. I tried for the 2yr locked in price as before, but agreed to one year, instead. They kept me as a happy customer.

07-21-2018, 10:27 AM	#1
teetertotter CASA Volunteer Thread Starter Join Date: Jan 2016 Location: Janesville, WI Posts: 151	How Do You Rate ATT U-Verse? I rate them a 10! We had ATT installed in 2-11-10 for U450, internet, and phone. ATT came to the house in 2015, as had internet connection issues. The tech noticed we had outdated equipment and installed an all WIRELESS system at no charge. Perfect! March of 2018, I talked to our local ATT U-Verse Regional Manager, located in our city, and was getting no sound from one of three TV's. I explained what I did to trouble shoot, by trying one of the other DVR's. One of his techs was at our house in a couple hours to install the new DVR. Now, is that service! Since 2012, I have had one year verbal contracts with my package price going up from $165/mo to today's $190 with Tax included or 13% in approx. 7 years. Oct 2017, I am locked in with that price for 2 years. U450, 45Mbps Internet, + phone[land line] We have had only 2 interruptions of service since 2010. Yes, we have had Directv and Charter/Spectrum with NUMEROUS issues in past years. How has been your ATT performance?

10-28-2018, 12:44 PM	#5
teetertotter CASA Volunteer Thread Starter Join Date: Jan 2016 Location: Janesville, WI Posts: 151	My experience back in 2011, was the picture was more distinct/clear than DTV in our area. That was after I saw my son's having U-Verse at the time. In 2015, I upgraded my Denon Receiver and has HDMI 4K upscaling, which does WORK, from ATT's 1080i feed. It is tied in with the TCL 55P605 TV, that I purchased in 2017. I'm sure they have sent up better technology Satellites since 2011 for DTV with improved dishes. U-verse has been real flexible in working with me to maintain the same rate for about 4 years. When came time to renegotiate last year, they were able to reduce my rate by $20.00 a month and are holding the price for 2 years for the same U450 coverage. That is my experience with ATT. Last edited by teetertotter; 10-28-2018 at 12:52 PM..

08-25-2018, 04:49 PM	#2
JackVa1 Retired in NC Join Date: Dec 2006 Location: Raleigh Posts: 273	After 20 years with DTV we were forced to go to U-Verse in our new home. Took getting used to the DVR Interface , but it’s getting better. My home was hard wired with multiple Gig routers so I can use the minis wired. Their RF remote is absolute garbage so we are having new cabinet doors installed. Very difficult getting customer support in the beginning, but I’m learning how to deal with the. I do miss my Directv DVRs but am learning how these systems work

08-25-2018, 05:24 PM	#3
teetertotter CASA Volunteer Thread Starter Join Date: Jan 2016 Location: Janesville, WI Posts: 151	Their remotes sometimes have a hard time getting thru glass doors if hitting the glass just right. The other thing you could have considered is buy a Logitech Harmony Remote at Best Buy or elsewhere. I am lucky as we have a Regional ATT substation in our city and I e-mail the mgr directly. One of his experienced long time techs lives 4 blocks from our house and have his e-mail also. I don't understand that you were forced to go to ATT U-Verse? Good Luck.

03-11-2019, 11:40 AM	#6
teetertotter CASA Volunteer Thread Starter Join Date: Jan 2016 Location: Janesville, WI Posts: 151	I still rate ATT U-verse a 10. I called them last Friday to make changes. I did have a verbal agreement with locked in price for 2 years in 2017. They have held to it. I was 4 months shy of our 2 yr agreement, when I called ATT last Friday. The trick is to talk to an American in the states, I have learned over the years. You have to use their Automated system using "OTHER" or repeating, "Loyalty Dept." That connects you to states side representative. Anyway, I was able to talk to a Karen, who was most customer orientated as experienced in the past. I did have U Verse 450 and reduced to U300, w a substantial cost savings. I also eliminated our land line. I tried for the 2yr locked in price as before, but agreed to one year, instead. They kept me as a happy customer.