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  • 1 Post By Terryl3

remote control not working...tried 3 so far in 6 weeks

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Old 01-17-2018, 06:02 PM   #1
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Default remote control not working...tried 3 so far in 6 weeks

Wondering if anyone can help me. Have a Sharp Aquos smart tv, just over 2 years old. 6 weeks ago the remote that came with the tv died. Doesn't do anything at all. Went and bought a universal, would not access the Smart tv functions so got another Sharp remote, exactly like the one that came with the set. That one worked for 4 weeks and just died yesterday. Same death as the first one, worked fine one minute, completely dead the next. My particular tv has one button on the actual set, just a power button, and everything is controlled by the remote. Anyone have any ideas why this issue has developed? Without access to the Smart tv features, the thing is basically an expensive paperweight.
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Old 01-17-2018, 06:57 PM   #2
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I assume it is not battery issue in the remote and there is not anything blocking the TV sensor.

That is very unusual for sure. I guess if it were me, I'd try to get a Logitech Harmony that can learn buttons from another remote. That may not be necessary if there is a model that supports your TV.

Check out www.remotecentral.com to see if your TV is supported by the Harmony remotes. I use the URC MX-900 and MX-850 remotes myself and they can learn from remotes. Of course you need a working remote to teach it.

It may be the IR emitter is burning out on those Sharp remotes. Maybe correspondence with Sharp via email could get you somewhere.
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Old 01-17-2018, 09:44 PM   #3
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Thank you for the reply. It's not batteries, it's not the sensor, tried all that. Called Sharp tech support, was told a couple of reset options, tried all those, no help. Then Sharp tech person told me that she would give me the name of a repair shop in my area because they don't do repairs anymore and the location of a place I could buy a new remote because they don't replace them anymore. Not at all helpful, will never buy Sharp anything again. Will try option you suggested, because universal remote I tried worked the channels and volume but could not access Smart features, YouTube, Netflix, etc.
Any opinions on whether an Amazon Firestick or one of those Roku devices would help? Haven't used one before but thought since they are designed to reach those sites, it might work.
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Old 01-18-2018, 10:27 AM   #4
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I have a firestick - actually two. Highly recommend them. My wife is visually impaired and has trouble reading the menus on her TV. Her particular impairment allows her to enjoy the programs if she can find them.

With the firestick it can be set up to announce the menu titles through the speakers. She can also speak to the firestick to do the searches for content. Also if you are a prime member, a lot of the movies, documentary and videos are free. Other content is available for rent as well.

The firestick also includes the echo app where you can ask Alexa for things you would normally use google to find.

The firestick just plugs into a HDMI port on your TV and supply power via USB. If you have a USB port on your TV, it can power the firestick with a USB cable making it totally hidden. The firestick uses a Bluetooth remote, so line of sight is not necessary. Setup to your WiFi is easily made using the TV screen.

The only issue I have with the firestick is I can't program my MX-850 or MX-900 remote to control it. But that is a small price to pay.
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Old 01-18-2018, 05:27 PM   #5
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That's a big help. At this point, it's either spend 40.00 for the Amazon stick thing or replace the tv because my husband usually watches YouTube and without the smart features through the wretched remote, it's useless. I don't have cable or Directv or anything else, so the Netflix, Hulu, Prime and YouTube are the only thing that makes it worth even turning the tv on. I will have to replace the tv eventually, and will make sure everything can be accessed without the remote. Thanks again.
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Old 01-19-2018, 02:03 AM   #6
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There is one way to tell if the remote(s) are turly dead or is it the TV set.

If you have a cell phone with a camera in then try this test.

First you need to see if the camera in the phone will see the infrared light (IR) from a remote, find a working remote from something else,(DVR, second TV set) then enable the camera function on the phone, point the test remote at the phone, see if you can see the remotes IR led blink on the phone.

If this works then try one of the Sharp remotes and do the same test, if you can see the remotes LED blink then it may be the TV set it's self, if not then you need to try a new remote.

One good brand of remotes is the ones from Logitech, they make a very fine remote that is programmed via a web site, you select the type of device by the model and make, you then set it up like you want it to function, once this is done it then configures the remote by a USB cable, when done it will act just like the OEM remote.
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Old 01-20-2018, 04:35 PM   #7
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Tried that. No sign of an IR light on either remote. Thought it might be the IR sensor on the tv, but that's fine. It's just the remotes. I expect, since there are two identical ones that did the same thing, it's just a problem with the actual unit. If the other that you're suggesting works the smart tv features, I'm willing to give that a try. So thank you for giving me another option. Will look into that as well as the Amazon stick. Husband is suffering from YouTube withdrawal since he's not been able to access the smart features for over a week now.
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Old 01-20-2018, 08:43 PM   #8
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For the money, I'd go with the firestick. I'll bet he likes it better than the smart TV functions.
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