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Toshiba headed for Class Action Lawsuit?

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Old 02-13-2006, 03:49 AM   #1  
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Default Toshiba headed for Class Action Lawsuit?

I am one of many previously happy Toshiba hm195 owners wanting something done about false Advertising. I like many others in this Toshiba owners club of defective DLP television sets feel wronged by a multibillion dollar organization. The average consumer has not been fully made aware of the total cost of the Toshiba Company’s product. There is not a notification on the Sales floor Toshiba display unit the total cost for the privilege to use the product. It appears the cost of the T.V. is the retail cost the consumer pays before leaving the store, but not so. This product in a lot of cases must have the light bulb replaced every three to nine months. The consumer is lead to believe he is buying a Television set with an average life span of 4yrs at the very least. The consumer is aware that products can and do fail and purchase warrantees for this potential event. The Toshiba DLP product using the 150watt light bulb has major defects and high failure rates. The Toshiba Company does not want to take full responsibility for their defective product. The Toshiba Company takes only a limited responsibility for their defective product. When Toshiba’s defective light bulb blows out they will from the kindness of their hearts give you another light bulb at no charge. This kind of gives you the warm fuzzes all over unless that bulb blows out three months later. The Toshiba Company will gladly charge you more than four hundred dollars for the continued privilege to use their product the consumer already paid thousands of dollars for. The Toshiba Company is forcing an unforeseen service contract on the consumer after the purchase of the product. The service works like this; one light bulb every year for five years is two thousand dollars. This is a conservative estimate as the bulbs have an early failure rate. The Toshiba Company has increased their profit potential exponentially by selling poorly made light bulbs. The Toshiba Company licenced a third party manufacturer to produce the light bulbs. The Toshiba Company makes large royalties from the maker of the light bulbs at the consumers expense. I am a consumer who was mislead to believe I was purchasing a high quality television with no further expense required. The Toshiba Company sold me a Television set not a lamp post. The Toshiba Company knowingly sold a defective product without notifying the consumer of the potential cost. The average consumer can barely afford a major purchase of a three thousand-dollar television set, but a multi billion-dollar company can afford to accept responsibility for its product quality.
Christopher Cobb

Last edited by mrcobbynot; 02-13-2006 at 04:19 AM..
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Old 02-13-2006, 05:17 AM   #2  
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Quote:
Originally Posted by mrcobbynot
I am one of many previously happy Toshiba hm195 owners wanting something done about false Advertising. I like many others in this Toshiba owners club of defective DLP television sets feel wronged by a multibillion dollar organization. The average consumer has not been fully made aware of the total cost of the Toshiba Company’s product. There is not a notification on the Sales floor Toshiba display unit the total cost for the privilege to use the product. It appears the cost of the T.V. is the retail cost the consumer pays before leaving the store, but not so. This product in a lot of cases must have the light bulb replaced every three to nine months. The consumer is lead to believe he is buying a Television set with an average life span of 4yrs at the very least. The consumer is aware that products can and do fail and purchase warrantees for this potential event. The Toshiba DLP product using the 150watt light bulb has major defects and high failure rates. The Toshiba Company does not want to take full responsibility for their defective product. The Toshiba Company takes only a limited responsibility for their defective product. When Toshiba’s defective light bulb blows out they will from the kindness of their hearts give you another light bulb at no charge. This kind of gives you the warm fuzzes all over unless that bulb blows out three months later. The Toshiba Company will gladly charge you more than four hundred dollars for the continued privilege to use their product the consumer already paid thousands of dollars for. The Toshiba Company is forcing an unforeseen service contract on the consumer after the purchase of the product. The service works like this; one light bulb every year for five years is two thousand dollars. This is a conservative estimate as the bulbs have an early failure rate. The Toshiba Company has increased their profit potential exponentially by selling poorly made light bulbs. The Toshiba Company licenced a third party manufacturer to produce the light bulbs. The Toshiba Company makes large royalties from the maker of the light bulbs at the consumers expense. I am a consumer who was mislead to believe I was purchasing a high quality television with no further expense required. The Toshiba Company sold me a Television set not a lamp post. The Toshiba Company knowingly sold a defective product without notifying the consumer of the potential cost. The average consumer can barely afford a major purchase of a three thousand-dollar television set, but a multi billion-dollar company can afford to accept responsibility for its product quality.
Christopher Cobb

Toshiba has admitted to a defective bulb in their 150watt sets. They are replacing blown bulbs with improved ones that should last closer to the number of hours specified in literature for these TVs. How could you assume there was no further expense required after purchase? ALL projector based TVs have replaceable bulbs that are considered regular maintenance items. Shame on you if you didn't bother to do your homework before purchasing.
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Old 02-13-2006, 07:44 AM   #3  
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I think the post suggests he understands that the bulb is going to need replacing. The article outlines the high/early failure rate of the bulbs. I don't mind replacing the bulb on my 56hm195 but it should last a reasonable amount of hours before I need to do so.

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Old 02-13-2006, 09:22 AM   #4  
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The cost of the television is not plain as Day for the consumer. The quality of the product itself is laying cost liability on the consumer and not the producer. The shame is not on the misinformed consumer. I can’t even understand the logic behind that rebuke. I myself have a computer for product investigation and the basic ability to do so and I still bought a defective product. I have looked everywhere in Toshiba’s advertizing brochure for the possible cost liability in this product and have found none. I can’t seem to find in their sales brochure or Televised commercial, “ CAUTION Four hundred dollars a year are required to use this product.” I am not a fool when it comes to light projection television sets. I have owned and operated a projection television of different makes and models for more than twenty years. The last television was a Sony rear projection CRT hdtv whose light bulbs still shine today. I understand not all light bulbs are equal but I expect the Company that sells me a Television understands it’s to be used as a Television and not an occasional lamp post in a dark corner. The Toshiba Company has not accepted full responsibility for their defective product. The Company admits they have a problem but expects the consumer to pick up the cost. The Toshiba Company will give you one bulb replacement in their limited warranty. They make no exceptions for defective bulbs. They expect the consumer to pay for their mistake in quality. I am very sure when General motors or Ford makes a mistake they recall their product because of consumer liability. I can’t remember a time when a major manufacturer released a statement to the public saying “SHAME ON YOU FOR BUYING OUR PRODUCT. IT’S THE CONSUMERS RESPONSIBILITY TO RESEARCH THE QUALITY AND RELIABILITY OF THE WIDGETS WE MAKE.” I have the ability to research products but the average consumer does not. The country we live in cherish the consumer and create laws to protect them. The law of the land is not, “TO BAD TO SAD.” This great American country requires companies to accept responsibility for the products it has the privilege to bring to our market.
Christopher Cobb
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Old 02-13-2006, 02:04 PM   #5  
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Toenail: Just curious - where did you find the info re: Toshiba admitting that they have inferior (defective) 150 watt bulbs in their sets. I imagine that must be the reason all of us with blown bulbs, have to wait 2 to 3 weeks for a replacement to arrive, as Toshiba is searching around for a better quality bulb. By the way, you don't work for Toshiba do you Toenail? Just curious....
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Old 02-13-2006, 03:21 PM   #6  
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[QUOTE=bobsox]Toenail: Just curious - where did you find the info re: Toshiba admitting that they have inferior (defective) 150 watt bulbs in their sets. I imagine that must be the reason all of us with blown bulbs, have to wait 2 to 3 weeks for a replacement to arrive, as Toshiba is searching around for a better quality bulb. By the way, you don't work for Toshiba do you Toenail? Just curious.
SOME ADDED INFO
I just got off the phone with a Toshiba Supervisor named Darren. After venting for a few minutes and shariing some info mentioned here re: their bad bulbs, he gave me the following info. He said the time frame that they hope to receive the shipment of bulbs is some time next week. He hopes to get in about 1,000 of them. He says they are aware of the bulb problems reported however it is a small amount compared to the amount of sets sold. I asked him about what "toenail" had reported above about Toshiba admitting to having some defective 150 watt bulbs and they are looking to replace them with better and improved bulbs. He stated that was false as they are getting the same type bulb from same place as they got the others from. He said that there was unfortunately some bulbs that were defective. I also asked him why Toshiba was only gonna provide ONE replacement bulb and if that SHIT THE BED in a short time as well, that the consumer would have to pay for any other even though the time was well less then the 1 yr warranty period. He said that they would replace any bulb for FREE whether it was the 2nd or 3rd bulb as long as it was inside the 1 yr period. I said the Cust Reps are not saying that and he stated he would see that they are informed of that. So we'll see.....That's about it - now we will have to wait for at least another week (longer) to get up and running again. It should be about the same time the Winter Olympics are over. Shit Happens I guess.....
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Old 02-13-2006, 05:27 PM   #7  
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I just purchased the 44NHM84 DLP and after 4 days the bulb blew on me. I called Americans TV and took back the set to them on Saturday, brought home another set plugged it in same problem. Called again, took that set back they gave me one off the floor they assured was working and so far so good! I am just worried when this bulb will blow. I am wanting to order a bulb to have in hand for when this one will most likely blow on me I would have one in hand call for service and just get me another when it happens and that would pay for the one that I buy myself. Trouble is where do you find these bulbs? I can't find them anywhere. Did find one that would cost me $437.74. The rep at the store said they have come down in price and costing like $200 now. If anyone knows where I can find one for the 44NHM84, it's a TBL4-LMP model bulb/lamp.

Starting to wonder if I should just take this one back and get me something different? I love the picture on this set, just beautiful and just got the new Dish Network 211 HD/TV receiver with their new HD package. GREAT!!!!!!

I have plugged this set into my APC battery backup that I also use for my computer, have read that this helps the life of the bulb.

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Old 02-13-2006, 05:54 PM   #8  
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what brand is that 44NHM84 ??
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Old 02-13-2006, 06:01 PM   #9  
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Quote:
Originally Posted by bobsox
what brand is that 44NHM84 ??
It is branded as Toshiba but is actually a rebadged LG product.
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Old 02-13-2006, 06:31 PM   #10  
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Quote:
Originally Posted by mrcobbynot
The cost of the television is not plain as Day for the consumer. The quality of the product itself is laying cost liability on the consumer and not the producer. The shame is not on the misinformed consumer. I can’t even understand the logic behind that rebuke. I myself have a computer for product investigation and the basic ability to do so and I still bought a defective product.


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A few google searches would have yielded enough info to make you aware of any common shortcoming of your pending purchase.
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I have looked everywhere in Toshiba’s advertizing brochure for the possible cost liability in this product and have found none. I can’t seem to find in their sales brochure or Televised commercial, “ CAUTION Four hundred dollars a year are required to use this product.”


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Curious about where you found conclusive evidence that it costs $400/yr to operate this TV, given that it has been on the market less time than that.
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I am not a fool when it comes to light projection television sets. I have owned and operated a projection television of different makes and models for more than twenty years. The last television was a Sony rear projection CRT hdtv whose light bulbs still shine today. I understand not all light bulbs are equal but I expect the Company that sells me a Television understands it’s to be used as a Television and not an occasional lamp post in a dark corner. The Toshiba Company has not accepted full responsibility for their defective product. The Company admits they have a problem but expects the consumer to pick up the cost. The Toshiba Company will give you one bulb replacement in their limited warranty. They make no exceptions for defective bulbs. They expect the consumer to pay for their mistake in quality. I am very sure when General motors or Ford makes a mistake they recall their product because of consumer liability. I can't remember a time when a major manufacturer released a statement to the public saying “SHAME ON YOU FOR BUYING OUR PRODUCT. IT’S THE CONSUMERS RESPONSIBILITY TO RESEARCH THE QUALITY AND RELIABILITY OF THE WIDGETS WE MAKE.” I have the ability to research products but the average consumer does not.


------------------------------------------------------------------------
Are you suggesting the average consumer (of the product in question) does not have access to a computer or the internet? I knew about bulb issues, DVI/HDMI handshake issues, TVGOS issues etc well in advance of my purchase and it didn't take much looking to dig it up. If people are comfortable dropping $2000/$3000 on high tech HDTVs without doing their homework, more power to them.
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The country we live in cherish the consumer and create laws to protect them. The law of the land is not, “TO BAD TO SAD.” This great American country requires companies to accept responsibility for the products it has the privilege to bring to our market.
Christopher Cobb

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What percent of 150watt bulb based Toshiba sets have experienced premature failures? You seem pretty well convinced that it is a huge percentage of total sales, thereby justifying "class-action"status.
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Old 02-13-2006, 06:37 PM   #11  
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Quote:
Originally Posted by bobsox
Toenail: Just curious - where did you find the info re: Toshiba admitting that they have inferior (defective) 150 watt bulbs in their sets. I imagine that must be the reason all of us with blown bulbs, have to wait 2 to 3 weeks for a replacement to arrive, as Toshiba is searching around for a better quality bulb. By the way, you don't work for Toshiba do you Toenail? Just curious....
There are several discussions on AVS forum regarding the sets in question and some of their pros/cons. No, I don't work for Toshiba, but I did buy one of their DLPs and am familiar with them.
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Old 02-16-2006, 11:49 AM   #12  
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Let me start by saying " Toshiba RPTV's Suck!" Well actually I work as a distributor for Toshiba Laptops and we have a special relationship doing work directly for them. All day long I hear the horror stories and people complaining about how bad Toshiba is. Well, that might be true for the small 1-3% who have a problem. You will rarely, if ever hear from someone with a positive experience on a board like this. You might talk to a friend, co worker etc... about a positive experience with any brand of product. So it is the samll % who complain and bash the brand. I don't think in reality that

I just got off the phone with Toshiba and I was told it would be another 2-3 weeks befre I see my bulb. So does Toshiba suck? No.
I just am unhappy about not having a bulb replaced right away and having to wait 2-4 weeks as of now.
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Old 02-17-2006, 10:22 AM   #13  
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Chris,

Thanks for a detailed post. I am on my third bulb in less than
one year and this is totally unacceptable. On top of that, I
have other problems with my set (currently at the shop for
diagnosis and ballast board replacement).

Problems with Toshiba bulbs are discussed and documented
elsewhere too. Thus there is obviously a major problem and
it is unfair for the consumer to have to pay for it (in money,
time without a TV, and many hours on the phone with
incompetent Toshiba "tech service" people or with local
service technicians. Thus a class action suit is very relevant
and appropriate.

Bests,
Ideen
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Old 02-17-2006, 02:45 PM   #14  
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Chris
You have hit it on the head. I am only replacing my first bulb but fear it is the first of many. I would not have this fear if the bulb had been replaced in an acceptable time period. I have been waiting over 2 weeks and was told yesterday it would be another 2 weeks. Last week a customer service rep told me they have been back orderd for a month. It seems obvious to me there is a problem when 1 particular part cannot be kept in stock on a model that was just released in September. I have already missed the Super Bowl and Olympics and will now miss the Daytona 500 and for me that sucks.
We will never know the failure rate of these bulbs unless a class action suit is brought against them because there is no way in hell they would want that information out there for public knowledge.
Bill
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Old 02-17-2006, 04:07 PM   #15  
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I for one was very happy with the Toshiba Company Brand. I would not have shelled out three thousand dollars to a fly by night company if I were not. The matter at hand is whether the company has produced a defective product. I understand very well that I like other unfortunate hm195 series owners may be just a freak few, But I doubt it. The sad part is it could be another year before the defect in the product is realized and corrected. The issue is liability. Will the Toshiba Company take full responsibility for the defect or will the consumer? Should the owners of the defective units have to pay with their time, money, and personal embarrassment. I can very well understand those who would defend the Toshiba brand name. People in general need to take pride in their large consumers’ investments. There is a personal fear that a consumer has made an error in judgement which leads to all sorts of inner-personal inferiority complexes. I find myself defending my purchasing decision to my family and friends of which I once held a higher regard in matters of consumer electronics. I can very well understand the need to defend a decision in which a lot of personal pride and financial investment have been issued to a brand name. The real story is where is the product maker in all this pain and discovery. I am currently watching an old school Sony Tv my wife and her ex-husband bought 18 years ago. The 27" Tv is sitting on a little wooden table in front of my three thousand dollar 60 days old 62hm195 Toshiba set. I can tell you this. I have thirty-four more payments of $110.00 to my bank for my sad error in judgement but sitting here and watching my family and friends see this little Sony Tv in front of my big proud new Tv that I have been bragging about cost me a whole bunches more and for a whole lot longer. I am sure there are consumers who own a Toshiba hm195 series product and its working just fine. You feel a need to defend it and your purchasing decision in hopes that maybe it will never happen to you, but what if The Toshiba Company made a better product wouldn’t you feel better. What if the Toshiba Company offered to buy back the defective units. I think the happy owners of working units could sleep better and continue bragging about their great new hdtv, instead of praying at night to the electronic gods that their Tv doesn’t make a fool of them as well.
Christopher Cobb
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