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Onkyo TX-SR606 HDMI Switching headache

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Old 03-19-2010, 12:53 AM   #46  
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I just took my 606 in today for repair.
Different issues than what most are saying here but it may be related.
The problem I had was with no video signal for my xBox connected via component to 606 then HDMI out to TV. It would have to be the component inputs, the upconversion or the switching to HDMI out to TV

I didn't get much info about the exact problem with mine yet but I described the issue to the repair shop and they seemed to think it's the same issue as the others. They said it would take 3 or 4 days. We'll see about that.

My receiver never got hot like some people are saying. Warm, but not hot. Maybe that's why I don't have tha same problem as what I've read in most posts. As long as it can be fixed I'm still happy with this receiver.

I do think however that if someone has this issue after the warranty runs out then it should still be covered by Onkyo seeing as how many receivers are affected.
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Old 03-19-2010, 01:23 AM   #47  
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I do think however that if someone has this issue after the warranty runs out then it should still be covered by Onkyo seeing as how many receivers are affected.
I've read other places that people are still getting it fixed even though it's outside of the warranty. They had to fight with CS at Onkyo, but they still fixed it.
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Old 03-28-2010, 11:10 AM   #48  
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Originally Posted by OnkyoNONONO View Post
As many of you already know, Onkyo has been having major issues with their Toshiba-made HDMI boards. "Toshiba-made" is the primary reason--they really should throw in the towel and start making Toyotas or something. The service center told me the problem was the capacitors were drying out prematurely from the above-normal amount of heat produced by the 606 (and most other Onkyo models). As far as a 'bad batch'... nuh uh; ALL the 606s were, and still are!, being made with the lousy Toshiba board. As the service rep said, "It's not a matter of IF they will fail, it's a matter of WHEN". There is good news, however! The new boards they are using to replace these failed units are not being made by Toshiba! However, you still have to deal with Onkyo's well-deserved HORRIBLE customer service. If you don't return the 606 in its original box you MUST have the unit professionally packaged; you WILL NOT receive your repaired unit for at least 1 MONTH (I just sent the 2nd of my 2 units in for repair-- the service rep says they have "more than 20" waiting for repair but the boards are only coming in 5 at a time) and there's a very good chance you will have to send it back for more service since Onkyo loves to reject the 'bad board' theory and tries a band-aid fix. Onkyo is so difficult to deal with I had to ship my unit 550 miles from home instead of using a authorized repair shop 25 miles away. Why? Because the owner said "It's simply too much trouble dealing with Onkyo on these HDMI issues".And it's NOT just the 606s...seems they're seeing more and more 7 and 8 series coming in.
As soon as my 2nd is repaired I'm selling them both and buying the Pioneer VSX-9040T.
I wish you all well with yours.
Many times customer service problems are caused by the customer. Sometimes it's hard to describe a problem to them but it's easier if you just give them the facts and leave out the personal issues of why your not happy. If they still don't understand your problem then simply ask to talk to someone else to see if they can help.

I picked my receiver up yesterday from the authorized Onkyo repair store. They had to order a part and it took just over a week to get my receiver back in working order.

You don't have to contact Onkyo if you don't want to. Just call the store where you bought it from and they should be able to tell you where your authorized repair shop is. Bring in the receipt to show it's still under warranty and tell them only the problem you are having with the receiver or whatever product it might be. They should know more about what they are doing then you do so don't try to give them information they don't need. Like your personal issues or your own diagnosis of what you want them to fix. Customers like this piss them off and they would be less likely to help you. Just let them do their job and if they are a legitimate technician then they shouldn't tell you they don't want to fix it.
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Old 04-13-2010, 12:29 PM   #49  
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like I posted above, they didn't even need to get me a new board, they just replaced four capacitors. ("1U- CAP")x4 is how its listed on my repair order.

Glad it sounds like they have the issue nailed down.
Hate to ask this, but would it be possible for you to look on the board and make a picture of the "replaced" capacitors.

I hate to bring in mine, it's a 80 mile drive and i can't find my receipt, i'm pretty sure i'm still within the 2 years. I'm good with a soldering iron and would do it myself or have a local electronic shop do it if i knew which one's to replace.

I can't see any 1u cap's on mine, they are at least 2.2u and then go up to 100u or 470u

Thanks,

Richard
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Old 04-15-2010, 12:04 PM   #50  
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thx...4 sharin
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Old 04-15-2010, 12:05 PM   #51  
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thx...4 sharin
Please the fuck outta here.
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Old 05-03-2010, 01:18 PM   #52  
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Another Onkyo victim here... the 606 is a piece of crapola. Never buying Onkyo again. Between the HDMI issue (I leave the dang thing on at all times in order to reduce the amount of handshaking it has to do), and the fact that it shuts off with big booms at 35-40 on the volume (who buys home theater equipment to listen to it quietly?), I'm DONE with Onkyo.

Currently waiting for a Denon AVR2310CI I have on order to come in to replace this piece of garbage.

I might try to sell it on craigslist for $200... or just toss it in the trash, since the only service center the Onkyo site says is close to me is one in COLORADO. I'm not sending it to Colorado from Round Rock, TX.

Last edited by ronzorelli; 05-03-2010 at 01:24 PM..
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Old 05-03-2010, 01:27 PM   #53  
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Another Onkyo victim here... the 606 is a piece of crapola. Never buying Onkyo again. Between the HDMI issue (I leave the dang thing on at all times in order to reduce the amount of handshaking it has to do), and the fact that it shuts off with big booms at 35-40 on the volume (who buys home theater equipment to listen to it quietly?), I'm DONE with Onkyo.

Currently waiting for a Denon AVR2310CI I have on order to come in to replace this piece of garbage.

I might try to sell it on craigslist for $200... or just toss it in the trash, since the only service center the Onkyo site says is close to me is one in COLORADO. I'm not sending it to Colorado from Round Rock, TX.
Been using my 606 heavily since I got it December of 2008 and never had one issue with it.
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Old 05-03-2010, 04:49 PM   #54  
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Another Onkyo victim here... the 606 is a piece of crapola. Never buying Onkyo again. Between the HDMI issue (I leave the dang thing on at all times in order to reduce the amount of handshaking it has to do), and the fact that it shuts off with big booms at 35-40 on the volume (who buys home theater equipment to listen to it quietly?), I'm DONE with Onkyo.

Currently waiting for a Denon AVR2310CI I have on order to come in to replace this piece of garbage.

I might try to sell it on craigslist for $200... or just toss it in the trash, since the only service center the Onkyo site says is close to me is one in COLORADO. I'm not sending it to Colorado from Round Rock, TX.
You can ship it to me as I would be glad to take it off of your hands...All of my (5) Onkyo receivers work flawlessly.
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Old 05-03-2010, 10:59 PM   #55  
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You can ship it to me as I would be glad to take it off of your hands...All of my (5) Onkyo receivers work flawlessly.
Glad yours have worked fine. I wouldn't wish these hassles on anyone.
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Old 05-15-2010, 06:38 PM   #56  
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I get an HDMI signal from my DVR if I leave it turned on but this no longer works for my Blu-ray player. Does anyone know if this issue has been fixed with the 608?
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Old 05-18-2010, 11:15 AM   #57  
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Main problem the 606 is having are regulators goin unstable as the caps esr goes up after time.... Heat makes the caps weaker, regulators start oscillating and creating alot more heat, regulated voltage fails, hdmi no longer works properly. Two particular voltages on the hdmi/dsp pcb are at issue.. One 3.3v and the more common problem one a 1.8v one that supplies your video processor IC. The big IC on that board. The current official fix is to replace 5 100uf 4v sm caps and add 4 .1uf tf caps. I also tend to replace yet one more cap... A 22uf 4v sm cap as well. If this doesn't correct the hdmi issues then one can generally assume the unstable operation damaged one of the sensitive ic's on the board and the repair will be much more involved.
Just fyi

Edit.... This board is in another onkyo model and 1 integra model of the same year.
And a similar problem has cropped up in a couple models of the next year. (diff hdmi board.)
And I happen to use an onkyo in my home theater. Not everything they make is, well.. having issues.

Last edited by spldart; 05-18-2010 at 11:21 AM..
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Old 05-25-2010, 01:06 PM   #58  
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Main problem the 606 is having are regulators goin unstable as the caps esr goes up after time.... Heat makes the caps weaker, regulators start oscillating and creating alot more heat, regulated voltage fails, hdmi no longer works properly. Two particular voltages on the hdmi/dsp pcb are at issue.. One 3.3v and the more common problem one a 1.8v one that supplies your video processor IC. The big IC on that board. The current official fix is to replace 5 100uf 4v sm caps and add 4 .1uf tf caps. I also tend to replace yet one more cap... A 22uf 4v sm cap as well. If this doesn't correct the hdmi issues then one can generally assume the unstable operation damaged one of the sensitive ic's on the board and the repair will be much more involved.
Just fyi

Edit.... This board is in another onkyo model and 1 integra model of the same year.
And a similar problem has cropped up in a couple models of the next year. (diff hdmi board.)
And I happen to use an onkyo in my home theater. Not everything they make is, well.. having issues.
Great info, thanks. Reading detailed posts like this make me feel more informed of the situation.

I tried to call Onkyo today and talk to someone with some technical knowledge of the situation. I had read many posts of people getting their units back and after a little while the units failed again with the same problem. My limited understanding was that replacing the capacitors was a temporary fix in light of a more permanent solution in replacing the hdmi board, but I have no technical knowledge so I was hoping to talk to someone who could assuage my fears of getting my receiver back and having it fail again in a couple of months.

I just shipped my receiver off yesterday, and am crossing my fingers Onkyo now has this problem nailed down once and for all.
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Old 05-25-2010, 01:10 PM   #59  
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Onkyo is so difficult to deal with I had to ship my unit 550 miles from home instead of using a authorized repair shop 25 miles away. Why? Because the owner said "It's simply too much trouble dealing with Onkyo on these HDMI issues".
Was told this exact thing by an authorized local repair center in Lenoir, NC. Luckily there was also an authorized repair center in Charlotte, NC that I shipped my 667 to.
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Old 05-25-2010, 04:26 PM   #60  
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Great info, thanks. Reading detailed posts like this make me feel more informed of the situation.

I tried to call Onkyo today and talk to someone with some technical knowledge of the situation. I had read many posts of people getting their units back and after a little while the units failed again with the same problem. My limited understanding was that replacing the capacitors was a temporary fix in light of a more permanent solution in replacing the hdmi board, but I have no technical knowledge so I was hoping to talk to someone who could assuage my fears of getting my receiver back and having it fail again in a couple of months.

I just shipped my receiver off yesterday, and am crossing my fingers Onkyo now has this problem nailed down once and for all.
I don't remember where I originally posted this info (quite possibly, this very thread), but when I got my 606 back from a local repair center (after two-plus months), I asked specifically if the entire board was replaced or just the faulty parts. They specified it was just the faulty parts, and not the entire board, but that the problematic parts had been identified and entirely new/different parts (the capacitors) were now being sent out. That was as of March.

Replacing the capacitors was originally only a short term fix because they didn't realize the capacitors they were putting back on would eventually fail as well. That has supposedly been rectified.
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