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Onkyo TX-SR606 HDMI Switching headache

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Old 03-01-2010, 03:08 PM   #31  
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My local repair facility didn't mention any difficulty in receiving the part yet, but then again, they just ordered it. I wonder if when I call in a week they'll say something's up...

Who'd you hear this from, and when? Is it SOLID info?
All info I've posted is direct from the mouth of the guy at my local repair center. He stated they are the only authorized repair center in Texas, and they are getting defective units in regularly.

I don't know him well enough (at all) to say if what he's saying is reliable, but I don't think he would have any reason to lie about it, so I'm taking it as truth. It's been corroborated by what others are saying here and at other forums regarding their units.

EDIT: I just called to check on the status. The part is still on backorder. He's hoping it will be delivered this week, but doesn't know for sure. This isn't the first time I've heard, "hoping it's delivered this week". *sigh*

Last edited by awol; 03-01-2010 at 03:13 PM..
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Old 03-04-2010, 06:16 PM   #32  
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well apparently, my onkyo is done. they called earlier today, and only soldered extra capacitors on the board. we'll how long that doesn't last.

I also talked with onkyo who said that if the problem redevelops, they'll honor the warranty on this part outside the 2 years.
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Old 03-04-2010, 09:30 PM   #33  
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My receiver seems to be working normally. Handoff is much faster when it previously took quite some time.
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Old 03-10-2010, 02:57 PM   #34  
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The part has arrived and is being installed tonight or tomorrow. I should have the unit back in my arms on Friday!

Woo Hoo!!!!

It took two months total for the repair due to the backorder status of the HDMI boards.
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Old 03-12-2010, 01:36 PM   #35  
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An update for those that are following the status of the faulty HDMI boards:

I got my unit back today (finally). While he was finishing the paperwork, I asked about the rumors that the new part (HDMI board) was bound to break over time just like the original had. He stated that while that was true a few months ago, Onkyo and/or the part supplier has rectified the problem and should not pose any additional breakdowns. He stated that the problem was some of the capacitors were going bad. They have changed the capacitors that are known to be faulty, and this has supposedly fixed the problem.

We'll see. I certainly hope that the problem is fixed completely as my warranty will be up in June. And Onkyo is not known for their customer service, so the likelihood they'll fix it at no cost to me should it go out again is not very high.

Finally, I can have my games, movies, and TV in glorious surround again!
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Old 03-15-2010, 01:57 AM   #36  
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My receiver is having all the same symptoms!
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Old 03-15-2010, 06:54 PM   #37  
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An update for those that are following the status of the faulty HDMI boards:

I got my unit back today (finally). While he was finishing the paperwork, I asked about the rumors that the new part (HDMI board) was bound to break over time just like the original had. He stated that while that was true a few months ago, Onkyo and/or the part supplier has rectified the problem and should not pose any additional breakdowns. He stated that the problem was some of the capacitors were going bad. They have changed the capacitors that are known to be faulty, and this has supposedly fixed the problem.

We'll see. I certainly hope that the problem is fixed completely as my warranty will be up in June. And Onkyo is not known for their customer service, so the likelihood they'll fix it at no cost to me should it go out again is not very high.

Finally, I can have my games, movies, and TV in glorious surround again!
like I posted above, they didn't even need to get me a new board, they just replaced four capacitors. ("1U- CAP")x4 is how its listed on my repair order.

Glad it sounds like they have the issue nailed down.
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Old 03-16-2010, 12:40 AM   #38  
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When viewing HD channels from my DirecTV receiver and the channel is outputting 5.1, should I be hearing sound from my Surr. L and Surr. R speakers no matter what listening mode I'm on right? It seems I'm only getting audio to those speakers when i'm on Dolby D setting. I'm not getting sound when i'm on Dolby D EX, Neo:6, PLIIX, etc. Is this due to the issues with this receiver? I also noticed that my OSD (on screen display setup) was not coming up. I've had to shut down the receiver and turn it back on to try and get the OSD screen. Any insight is appreciated.
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Old 03-16-2010, 08:46 AM   #39  
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When viewing HD channels from my DirecTV receiver and the channel is outputting 5.1, should I be hearing sound from my Surr. L and Surr. R speakers no matter what listening mode I'm on right? It seems I'm only getting audio to those speakers when i'm on Dolby D setting. I'm not getting sound when i'm on Dolby D EX, Neo:6, PLIIX, etc. Is this due to the issues with this receiver? I also noticed that my OSD (on screen display setup) was not coming up. I've had to shut down the receiver and turn it back on to try and get the OSD screen. Any insight is appreciated.
This does not seem like the same issue, but could possibly be related if you are using HDMI. As far as the listening modes (PLIIX, Neo:6, etc.) I don't use them. If something is not being broadcast in surround sound, then I let it default to matrixed stereo. Personal preference as I'm not fond of the idea of post-processing being added to the audio.
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Old 03-16-2010, 10:34 AM   #40  
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This does not seem like the same issue, but could possibly be related if you are using HDMI. As far as the listening modes (PLIIX, Neo:6, etc.) I don't use them. If something is not being broadcast in surround sound, then I let it default to matrixed stereo. Personal preference as I'm not fond of the idea of post-processing being added to the audio.
Thanks awol for the feedback. I'm going to send in my receiver within the next day or so. *SIGH...no surround sound for awhile.
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Old 03-16-2010, 11:05 AM   #41  
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Thanks awol for the feedback. I'm going to send in my receiver within the next day or so. *SIGH...no surround sound for awhile.
UPDATE: So I called into Fry's Electronics where I purchased my HTIB a little over a year ago, and come to find out my warranty I purchased comes with a one time exchange for a new system. However in the process, that will complete the warranty contract and the new system will not be under warranty unless I purchase a new one (which is a no brainer!). I'm stoked! I won't have to send it in for repairs! I'm taking this baby back tonight! lol
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Old 03-16-2010, 12:37 PM   #42  
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UPDATE: So I called into Fry's Electronics where I purchased my HTIB a little over a year ago, and come to find out my warranty I purchased comes with a one time exchange for a new system. However in the process, that will complete the warranty contract and the new system will not be under warranty unless I purchase a new one (which is a no brainer!). I'm stoked! I won't have to send it in for repairs! I'm taking this baby back tonight! lol
Awesome...
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Old 03-17-2010, 06:06 PM   #43  
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Default Onkyo606 and the HDMI issues

As many of you already know, Onkyo has been having major issues with their Toshiba-made HDMI boards. "Toshiba-made" is the primary reason--they really should throw in the towel and start making Toyotas or something. The service center told me the problem was the capacitors were drying out prematurely from the above-normal amount of heat produced by the 606 (and most other Onkyo models). As far as a 'bad batch'... nuh uh; ALL the 606s were, and still are!, being made with the lousy Toshiba board. As the service rep said, "It's not a matter of IF they will fail, it's a matter of WHEN". There is good news, however! The new boards they are using to replace these failed units are not being made by Toshiba! However, you still have to deal with Onkyo's well-deserved HORRIBLE customer service. If you don't return the 606 in its original box you MUST have the unit professionally packaged; you WILL NOT receive your repaired unit for at least 1 MONTH (I just sent the 2nd of my 2 units in for repair-- the service rep says they have "more than 20" waiting for repair but the boards are only coming in 5 at a time) and there's a very good chance you will have to send it back for more service since Onkyo loves to reject the 'bad board' theory and tries a band-aid fix. Onkyo is so difficult to deal with I had to ship my unit 550 miles from home instead of using a authorized repair shop 25 miles away. Why? Because the owner said "It's simply too much trouble dealing with Onkyo on these HDMI issues".
And it's NOT just the 606s...seems they're seeing more and more 7 and 8 series coming in.
As soon as my 2nd is repaired I'm selling them both and buying the Pioneer VSX-9040T.
I wish you all well with yours.
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Old 03-17-2010, 06:13 PM   #44  
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As many of you already know, Onkyo has been having major issues with their Toshiba-made HDMI boards. "Toshiba-made" is the primary reason--they really should throw in the towel and start making Toyotas or something. The service center told me the problem was the capacitors were drying out prematurely from the above-normal amount of heat produced by the 606 (and most other Onkyo models). As far as a 'bad batch'... nuh uh; ALL the 606s were, and still are!, being made with the lousy Toshiba board. As the service rep said, "It's not a matter of IF they will fail, it's a matter of WHEN". There is good news, however! The new boards they are using to replace these failed units are not being made by Toshiba! However, you still have to deal with Onkyo's well-deserved HORRIBLE customer service. If you don't return the 606 in its original box you MUST have the unit professionally packaged; you WILL NOT receive your repaired unit for at least 1 MONTH (I just sent the 2nd of my 2 units in for repair-- the service rep says they have "more than 20" waiting for repair but the boards are only coming in 5 at a time) and there's a very good chance you will have to send it back for more service since Onkyo loves to reject the 'bad board' theory and tries a band-aid fix. Onkyo is so difficult to deal with I had to ship my unit 550 miles from home instead of using a authorized repair shop 25 miles away. Why? Because the owner said "It's simply too much trouble dealing with Onkyo on these HDMI issues".
And it's NOT just the 606s...seems they're seeing more and more 7 and 8 series coming in.
As soon as my 2nd is repaired I'm selling them both and buying the Pioneer VSX-9040T.
I wish you all well with yours.
And you got this information where?
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Old 03-18-2010, 09:48 AM   #45  
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And it's NOT just the 606s...seems they're seeing more and more 7 and 8 series coming in.
As soon as my 2nd is repaired I'm selling them both and buying the Pioneer VSX-9040T.
I wish you all well with yours.
I've also heard it's not just the 606 line. It's affecting all of the x06 models from what I've read.

But the repair center I spoke to stated the new boards they are using as replacement parts now are fixing the issue. He even went on to say that the initial replacement part was NOT and did cause the units to fail again.
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