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Blockbuster response to why they only carry blu-ray!

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Old 09-04-2007, 01:52 PM   #1  
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Default Blockbuster response to why they only carry blu-ray!

Hey guys,

For the hell of it last week I e-mailed BB corporate to ask if they would reconsider their decision to only carry blu in their stores. Basically, all I said was with the latest news in favor of HD DVD would BB reconsider and carry both formats? The response I got was a well rehearsed, sales pitch directly from Sony. A few samplings:

Player Prices:

Blu-Ray $300- $1,100

HD DVD $200- $900

Storage Capacity: (Like it really matters).

Blu Ray- 25 gb
HD DVD- 15 GB

% of HD Movies sold as of 8/22/07:
66% Blu Ray
34% HD DVD

Industry Support: (I am sure this CS rep knew this information and had the data readily available!)

Blu Ray (Apple, Dell, Hitachi, Panasonic, Samsung, Sony, etc).

HD DVD (Toshiba, NEC, Microsoft, Intel, Sanyo).

You get the message.... this response from a customer service rep at BB? R U kidding me? It is pretty obvious this has been rehearsed over and over and instead of answering my question they throw this back at you!

If this CS rep is anything like the kids they have working at their B&M stores they have no freaking clue whats going on!
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Old 09-04-2007, 02:02 PM   #2  
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Where is that brand new $300.00 BD player I can buy?
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Old 09-04-2007, 02:03 PM   #3  
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Yeah, like they're going to take time out to type out a well thought-out personal response to an e-mail from an HD VD fanboy. Dream on!
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Old 09-04-2007, 02:04 PM   #4  
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Quote:
Originally Posted by PFC5 View Post
Where is that brand new $300.00 BD player I can buy?
eBay.com has a bunch of used PS3's going for around $300-350.
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Old 09-04-2007, 02:04 PM   #5  
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$300 BD player?

Only in Sony's wettest, wildest dreams.

And the $200 HD DVD player is not out yet so that should be scratched from their "list" as well.
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Old 09-04-2007, 02:19 PM   #6  
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Thats funny, because this is the response that I got:

Quote:
Hello Jason,

Thanks for contacting BLOCKBUSTER online Customer Care.

I sincerely apologize for the inconvenience this may have caused you, Jason. You may want to request this to your local store to favor the HD DVDs in store. Although there may be a decision to favor Blu-ray over HD DVD, this only applies to store inventories. Please be assured that online will continue to have HD titles available for members.

Thank you so much for your loyalty.


All the best,

Lara
Customer Care Associate
It didnít seem well "thought out" to me as it did seem more of a generalized answer. It would seem from the response that I got that even though this was a general decision, separate store owners have the right or ability to carry HD DVD in store. All she said was that I had to ask. It seems "odd" that you got a response back in the form that you presented here. Donít get me wrong, I am not saying that you didnít get that answer, but it seems like an answer that would come from a BR extremist.

Last edited by Gideon; 09-04-2007 at 02:23 PM..
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Old 09-04-2007, 02:26 PM   #7  
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Quote:
Originally Posted by GLOW View Post
eBay.com has a bunch of used PS3's going for around $300-350.
Perhaps you MISSED the "brand new" part of my question.

So the point is made that they use NEW prices for HD DVD players, but use USED BD players for that price point. DO you think that is a fair comparison GLOW?
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Old 09-04-2007, 02:42 PM   #8  
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BR Extremist huh?? Just for the record I own the Xa2 and recently purchased the a2 as well for a secondary room! BTW.... How in the world can BB say it is a store by store decision and ask your local store to carry HD DVD. Those kids including the managers working the B&M stores have no idea about the two formats.
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Old 09-04-2007, 02:45 PM   #9  
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My bad! I misunderstod the extremist comment! Apologies!
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Old 09-04-2007, 02:57 PM   #10  
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I think they forgot HP support for HD DVD
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Old 09-04-2007, 04:04 PM   #11  
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Quote:
Originally Posted by KEEBS1984 View Post
$300 BD player?

Only in Sony's wettest, wildest dreams.

And the $200 HD DVD player is not out yet so that should be scratched from their "list" as well.

Actually, I have a receipt from Amazon for my HD-A2 that I received today that states that I only paid $181.32.

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Old 09-04-2007, 04:04 PM   #12  
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Is this confirmation that there will be a sub $300 BD player before xmas?
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Old 09-04-2007, 04:09 PM   #13  
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Quote:
Originally Posted by GLOW View Post
eBay.com has a bunch of used PS3's going for around $300-350.
Thats because they're total shit and nobody wants them.
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Old 09-04-2007, 04:17 PM   #14  
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Quote:
Originally Posted by Enjoylife View Post
Actually, I have a receipt from Amazon for my HD-A2 that I received today that states that I only paid $181.32.

Great deal!

Might I ask how you got such a steal?
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Old 09-04-2007, 04:23 PM   #15  
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Quote:
Originally Posted by 64met View Post
My bad! I misunderstod the extremist comment! Apologies!
NP.
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