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Screwed up eBay auction trying to sell HD DVD

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Old 07-18-2012, 08:39 AM   #46
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I don't know why I keep on trying. Sold this set, sent an email before shipping explaining it doesn't play in DVD players and doesn't play in Blu-ray players and indicating we should cancel the auction if he doesn't have the proper player. I will almost certainly receive negative feedback, he is blaming me for his mistake.

http://cgi.ebay.com/ws/eBayISAPI.dll...m=221063538519
So these are HD DVD lots you're selling, right? Otherwise it's not worth the trouble. Are you selling your collection or are you stilling buying/selling HD DVDs? If so, why? (since like you say it's a headache).
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Old 07-18-2012, 08:44 AM   #47
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Most E-bay buyers never fully read the information, They only notice the great price for hat movie they've been looking for and bid. I made the same mistake on an item I bought and I simply acknowledged my mistake and moved on. Now I carefully read the entire posting before I bid. I mistakenly or should I say I was duped by a seller for a camera lens I was looking for that retailed for 350.00, the seller had it iisted as brand new in box for 75.00, it was he last day of the auction so I pounced on it and I won. when the auction was over the seller sent me invoice for $175.00. I was outraged and contacted him as to why he changed to price and he confirmed the lens price was 75.00 as charged but his shipping cost was $100.00. I bitched to Ebay and but their response was " Sorry you should've read the entire ad" I resolved it by not paying, it got me a negative feedback ( which after a few calls to Ebay I got resolved and my feedback to 100% positive) I've been an Ebay user/seller for over 14 yrs, so I'm sure that was taken into consideration. Now when I see something I'm interested in I read the entire posting and if I have questions I contact seller and ask. I've also learned that if I find something I'm interested in but the price is high I contact the seller with the proposition that if he fails to sell I offer to buy and give him the price I'm willing to pay, quite often that works.

$100 shipping for a camara lens? I'm amazed that ebay let him get away with embedding that much of the selling price into the shipping cost. I thought there was some sort of common sense on unreasonable shipping costs that are meant to trick peope but I guess not.
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Old 07-18-2012, 08:50 AM   #48
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$100 shipping for a camara lens? I'm amazed that ebay let him get away with embedding that much of the selling price into the shipping cost. I thought there was some sort of common sense on unreasonable shipping costs that are meant to trick peope but I guess not.
Certain categories have max shipping.

Guess camera lens don't fall in that?
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Old 07-18-2012, 10:03 AM   #49
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So these are HD DVD lots you're selling, right? Otherwise it's not worth the trouble. Are you selling your collection or are you stilling buying/selling HD DVDs? If so, why? (since like you say it's a headache).
Discs purchased when the plug was pulled about 4 years ago, don't need them and the value continues to decline. I am certainly not purchasing any hoping to sell at a profit, I can't do that with items that don't have the nightmare of looking like something that is a good deal until you read the listing. That is a nightmare because a way too high percentage doesn't read the listing. I am certainly not a business seller, I use my 50 free listings a month to unload unneeded items, often at a loss but not always.

I hadn't messed with trying to sell HD DVDs in the last several months but I did recently try two listings, both got buyers one responded to my inquiry and did in fact have an HD DVD player so he has those discs and can play them, then there was this guy.

He is now claiming the set has scratches and won't play, utter nonsense, was new and sealed although he may have scratched the discs trying to clean them to make them play in his DVD player, I have no way to know. I told him to send them back but he wants to keep them and get a refund, I don't do that, have had that idiocy recently from another bad buyer. Will just block him from bidding again and not worry about it.
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Old 07-18-2012, 10:56 AM   #50
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eBay sucks in that regard. Buyers mistake = YOUR mistake. That's how they see it. They can buy a green crayon and claim you sold them a blue one and eBay will side with them. It's why I've curbed my selling to mainly cheap items as I can just send a refund and be done with it. Too many people who wouldn't pass Fourth Grade.

But at least I can add one more person to my 'block' list (your dumb buyer). Anytime I get a dumb questions from an eBay member I just ignore it and add them.
Yes, eBay has created a type of bidder that feels entitled, just request a refund for bogus reasons and they feel they should get it. The seller can't leave negative feedback on the buyer to warn other sellers, I have had this happen about half a dozen times now. I just refer them to the language in the auction which does not include request a refund and you can receive a refund and keep the item. If unhappy for any reason, return the item for a refund, they have 14 days to notify me of their intent to do that. To maintain status I currently have of 20% final fee discount, I have to abide by goofy rules favoring the buyer but I don't have to refund plus give them the item.
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Old 07-18-2012, 11:00 AM   #51
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My blocked bidder list is probably over 1,000 now after 13 years but most I picked up from a site with a long eBay bad buyer list. I checked a few I knew were bad from first hand experience, they were on the list, I therefore trusted the list and copied and pasted it. I am sure a few of the buyers aren't in fact bad but I bet a big majority are.
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Old 07-18-2012, 11:35 AM   #52
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Yes, eBay has created a type of bidder that feels entitled, just request a refund for bogus reasons and they feel they should get it. The seller can't leave negative feedback on the buyer to warn other sellers, I have had this happen about half a dozen times now. I just refer them to the language in the auction which does not include request a refund and you can receive a refund and keep the item. If unhappy for any reason, return the item for a refund, they have 14 days to notify me of their intent to do that. To maintain status I currently have of 20% final fee discount, I have to abide by goofy rules favoring the buyer but I don't have to refund plus give them the item.
Any system bias should favor the buyer. That's why Amazon is such a great place to buy. When in doubt, it's the seller who eats it. That's the rule I follow when selling at my business. Customers like the comfort of that attitude and at the end of the day it's the winning business strategy.

It was the lesser of two evils that ebay stopped allowing negative feedback on the buyer. It was getting abused. At least once I got a "payback" neutral feedback just because I left one on the seller. The fear of these paybacks made buyers too reluctant to leave negative feedback and thus made the whole feedback rating a joke.
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Old 07-18-2012, 11:53 AM   #53
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Wants to keep the discs and get a refund? eBay won't allow it not Paypal. He has to send back for a refund.
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Old 07-18-2012, 11:58 AM   #54
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Originally Posted by bruceames View Post
Any system bias should favor the buyer. That's why Amazon is such a great place to buy. When in doubt, it's the seller who eats it. That's the rule I follow when selling at my business. Customers like the comfort of that attitude and at the end of the day it's the winning business strategy.

It was the lesser of two evils that ebay stopped allowing negative feedback on the buyer. It was getting abused. At least once I got a "payback" neutral feedback just because I left one on the seller. The fear of these paybacks made buyers too reluctant to leave negative feedback and thus made the whole feedback rating a joke.
Favoring the buyer is exactly why many sellers have left eBay. It's now mostly Chinese crap and wholesalers. The "selling my junk" people can handle the fee increase all the time.
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Old 07-18-2012, 03:01 PM   #55
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Originally Posted by bruceames View Post
Any system bias should favor the buyer. That's why Amazon is such a great place to buy. When in doubt, it's the seller who eats it. That's the rule I follow when selling at my business. Customers like the comfort of that attitude and at the end of the day it's the winning business strategy.

It was the lesser of two evils that ebay stopped allowing negative feedback on the buyer. It was getting abused. At least once I got a "payback" neutral feedback just because I left one on the seller. The fear of these paybacks made buyers too reluctant to leave negative feedback and thus made the whole feedback rating a joke.
I believe the seller should be able to write terms of sale and have that enforcable but you can't do that on eBay. It doesn't matter what reasonable is, eBay is a safe place to buy and risky place to sell. This buyer didn't read the terms of the auction or the message I sent before shipment, hoping to avoid this situation. I had to ship within 24 hours of payment as required to maintain power seller/top rated seller status and continue to receive the discount. At best I will have to eat shipping both ways despite the fact the terms of sale clearly state that isn't the case and get back damaged goods. At worst, I will have to take a loss on the item in total, I have done nothing wrong and only placed reasonable requirements on the buyer.
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Old 07-19-2012, 12:42 PM   #56
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Chris:

Did you try to sell at HD forums like HDF or HDD or AVS or others where you would have informed buyers? No cost to you to start a thread in a For Sale Forum right?
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Old 07-19-2012, 02:00 PM   #57
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Best Buy has a promotion right now. They give you $5 for any used DVD towards a purchase of any Blu-Ray priced $9.99 and over. I have gotten rid of many of my remaining HD DVD's this way.

It is Best Buy though, so your mileage may vary. One customer service rep questioned it, but they eventually approved it after they talked to another service rep. I don't think either had a clue what an "HD DVD" was.
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Old 07-20-2012, 11:25 AM   #58
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Chris:

Did you try to sell at HD forums like HDF or HDD or AVS or others where you would have informed buyers? No cost to you to start a thread in a For Sale Forum right?
That's a good idea, I am done with using eBay to sell HD DVDs. I have to ship within a day of receiving payment on eBay and couldn't continue to bombard the guy with inquiries, trying to determine whether or not he had an HD DVD player. He never responded until he couldn't play the discs and then blamed me despite my best efforts with two messages and a listing that clearly indicates the discs won't play on DVD players. It isn't like this was an unexpected outcome I just felt like surely I can't keep on seeing idiots bid on those auctions, but I was wrong, I can and I did.
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Old 07-20-2012, 07:10 PM   #59
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Someone just emailed me asking what a digital copy was - even though my auction is pretty damn clear.

No response and straight to the blocked list.
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Old 07-29-2012, 08:27 AM   #60
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Best Buy has a promotion right now. They give you $5 for any used DVD towards a purchase of any Blu-Ray priced $9.99 and over. I have gotten rid of many of my remaining HD DVD's this way.

It is Best Buy though, so your mileage may vary. One customer service rep questioned it, but they eventually approved it after they talked to another service rep. I don't think either had a clue what an "HD DVD" was.
Just got rid of the rest of my HDDVDs at Best Buy yesterday. They took them with the $5 program.
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