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Anybody deal with "East Coast TV's"?

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Old 08-06-2009, 04:51 PM   #1006
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Old 08-06-2009, 05:23 PM   #1007
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Quote:
Originally Posted by snl54 View Post
Just a note about my experience with Amazon's white glove delivery last year (CEVA):

I purchased an LN40A550 from Amazon last year with "white glove delivery." We set up a time for delivery. I stayed home from work that day. After waiting all day, I decided to go down to my condo lobby to find out they just left the TV in the mailroom.
Okay, that's not groovy. My CEVA experience was okay, though they did arrive past their delivery window. They're a bottom bid shipper so you expect that sort of thing. I can't remember if it was 7 days or 10 days though Costco, but given it was shipped 3000 by freight, that was acceptable.

Without a doubt, a closer warehouse will offer superior performance.

And I got ANOTHER request for a retraction from the ECTV guys. Look gents, you do offer a 7 day refund/exchange + 10% restocking fee plus twice shipping for returns. If it's defective, it's not going to be restocked is it? If you pick it up yourself, and return it yourself, the cost for shipping will be zero, and twice zero will be zero. This doesn't apply to Costco, this doesn't apply to best buy. Sears, well, you're out shipping fees of $65.

Please don't ask me to correct an accurate statement. ANY local dealer will replace a defective set unless it's specifically sold AS-IS.
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Old 08-07-2009, 03:26 AM   #1008
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Based on a lot of positive feedback I decided to place an order for a Panasonic 54v10with ECTV and confirmed it with them by phone on Jul 27. Did the standard white glove 7-10 days delivery. I read a few post where people were getting deliveries well before the 7 day period and hoped I would be one of them. On Aug 2 or 3rd I sent an email just requesting an update and never heard back from them. On Aug 5 I called to ask if I would be getting a delivery this week as today was the 10th day. The best answer I could get was maybe Friday or next week. I decided to cancel the order. I live outside of Hartford, CT so I do not know if location is a factor or not on how quickly you get something from them. However before placing the order, I was comparing them with Cleveland Plasma, I called and confirmed that Connecticut was within the "White Glove" delivery area. I would have hoped when I called on Aug 5 that they would have at least given me some type of firm delivery date. I cannot really say it was a positive or negative experience with them, did not have a lot of contact with them, but it did not work out.
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Old 08-07-2009, 07:54 AM   #1009
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Originally Posted by discmanmfe View Post
I definitely agree paying several hundred dollars for Monster Cable is not worth it, but for $24 how can you go wrong.
I'll grant you that the monster cables have good terminations, so odds are they'll survive more pulls than el cheepo cable. But I've not put this to the test. It still represents 2, 4, or 8 el cheap cables.

Quote:
Originally Posted by discmanmfe View Post
If you purchase a Ferrari, you don't use regular gas.
Decide if you want quality or are you purchasing strictly on price alone.
As indicated before, you can use regular in a Ferrari, as with just about any street legal vehicle. . You "might" notice a difference with high rpms and turbo.

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Originally Posted by discmanmfe View Post
Listen, if you are stubborn and want to spend more money than you need to, be my guest. I will give you a good price on the Brooklyn Bridge.
Well, spending a little bit more, or about the same, for a 30 day refund/exchange is actually supporting B&M business. This sort of philosophy is the whole reason Walmart does so well. Why buy products that'll last from people who have experience with the product?

Costco is a little different.

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Originally Posted by discmanmfe View Post
It is also important to buy from a company that you trust. If I remember correctly, we still live in a free country and not in Russia.
That's why you can buy from whomever you want.
What is this obsession with Russia. Are you actually familiar with the market economy of Russia or is this just general xenophobia? What does this even have to do with nationalism or political ideology. Russia hasn't been communist for some time, and is in the 10 ten import consumers. I've talked with people about Russian cars, how you would get on a waiting list, and eventually get a car, and how it was built with Russian pride and you don't want to buy a capitalist car. Now they're illegal because they use 2 cycle engines and pollute too much. But on the flip side, their space program enjoyed lower cost because of the same build one thing and make a lot of it philosophy.

In many respects, we in the US enjoy less economic freedom because of pesky issues of copyright. For example, we can only buy lightscribe drives, we can't buy the alternative. Our Canon printers don't have CD printers enabled. In "communist" China you have a freedom of opening a theme park and dressing up as a Disney character.

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Originally Posted by discmanmfe View Post
You don't need Costco's 90 day return policy if you are purchasing the right product. This is for people who have no idea what to buy, so they want to try it literally for free for 90 days.
Here's the thing. Every manufacturer will enjoy a bad production run at some point. Every top tier product will enjoy it's lemon. And in the game of high tech consumer electronics that haven't been around enough to get an entry in consumer reports (Russia on noes!) you presume some risk. But most of all, we're not talking CRTs here, a given set is going to perform differently than in the showroom environment. It's not as bad as it was in the 1980s and 1990s when you HAD to keep your gear on for 72 hours to weed out any failures, but it still happens. I've directly experienced bad production runs.

IMHO, unless I'm saving 20%, I'm not going to give up my 30 day refund/exchange. If I give it up, odds are I'll go mail order. HDTVs are often not accepted as returns in mail order because of the horrible cost in shipping them. It's simply not practical. But for ECTV, they are in effect a local dealer and 7 days is sub par for a company that has a physical point of presence.

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Originally Posted by discmanmfe View Post
Regarding the old monitor returned to Costco, if they have a lifetime return policy then you can return an item at anytime for any reason. They had no problem in accepting the old monitor for a full refund since it fell into the return policy.
You are confusing returns with warranty. Costco HAD a lifetime warranty on all their goods. Philips and KDS in 1999~2003 put out a ton of cheap 19+ inch monitors at 15~17 inch prices. Few lasted beyond the warranty period, which was like 3~5 years. Costco was stuck with the bill. It had little to do with customers abusing the policy, it had to do with sub standard gear, and costing them too much money.

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Originally Posted by discmanmfe View Post
They don't want you to return a 55" flat screen in a few years for a new tv just because technology changes so quickly. The item you intend to purchase should be well manufactured to last many years. Don't buy garage. If it breaks within 90 days, it is probably "B", "gray" or refurbished goods.
Ah, no.

Grey market goods are just goods bought for another market. For example I could bring American ink jet cartridges cross the border and sell them. The ONLY problem with grey market goods is the warranty, which might only be valid for the country of purchase. For example, a Mexican might buy an HP in America, but discover that it can only be fixed in America. If they buy an Acer, their international warranty will cover it, but only so long as they send it to on facility in Mexico City. Grey market is just buying from another market. Sometimes you do this for price, sometimes you do this for features.

You do "sort of" have a point with TV technology, but Costco's lifetime warranty on goods wasn't return for cash if it works, it was return it if it breaks. As a point of interest, you can't return a 60 inch Hitachi because it doesn't have an HDMI input and won't work with BluRay players at 1080 to Costco even if they had a lifetime warranty at the time.

Quote:
Originally Posted by discmanmfe View Post
Only those who have done their homework will probably buy from East Coast TVs. If they find a lower price, they will probably buy elsewhere.
Which is why we have threads like this, so others can make an informed choice. For a $1500 purchase, you might want things like extended warranty which 1 year is free with Costco. You might want the ability to return goods 30 days if it doesn't meet your needs, and before you CLAIM it's the customer's job to do the research, it's the norm for ANY B&M store. Going lowest tier might not be a wise idea for an HDTV, and as I've pointed out many times ITT there are plenty of other companies to choose from that are either cheaper, have a a real track record, perks that ECTV doesn't have. If you know what you want, you can get away with going with a bottom fisher, and so long as the factory warranty is valid, you're golden.
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Old 08-07-2009, 11:14 AM   #1010
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This is going back a bit, but I previously mentioned that 6TH AVE advertises a price match policy that they did not honor. Following is verbatim from their print flyer:

SIXTH Avenue price guarantee BEATS ANY ADVERTISED PRICE INCLUDING INTERNET PRICING. If you can find a lower price, bring in the competitor's ad and we'll not only match it, we'll beat it, even up to 30 days after purchase.

When I went there, I brought along the AMAZON price for the LN46B650 ($1379 at the time). Not only would they not match it (much less beat it), the sales manager's exact words were: "Not even close."

With all the posts about the ECTV pricing here, I thought some might like to be aware of how some of the more "reputable" B&M stores honor their claims.
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Old 08-07-2009, 11:49 AM   #1011
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Originally Posted by film11 View Post
With all the posts about the ECTV pricing here, I thought some might like to be aware of how some of the more "reputable" B&M stores honor their claims.
That's because the thread is titled "Anybody deal with "East Coast TV's"? The first "reviews" seemed like they were done by people on Quaaludes and raised a red flag.

Quote:
Originally Posted by film11 View Post
This is going back a bit, but I previously mentioned that 6TH AVE advertises a price match policy that they did not honor. Following is verbatim from their print flyer:

SIXTH Avenue price guarantee BEATS ANY ADVERTISED PRICE INCLUDING INTERNET PRICING. If you can find a lower price, bring in the competitor's ad and we'll not only match it, we'll beat it, even up to 30 days after purchase.
Price matching has ALWAYS been a game. There are so many ways to circumvent it. You have advertised price excluding specials, distance provisions, various terms and conditions. Without seeing the flyer exactly it's hard to actually say. I can say that sometimes Amazon links directly to someone else, and you have to actually "look". And can say that 6th Ave only beats "authorized dealers". For example if Amazon showed Beach Camera's price, they don't have to beat it.

But if it was Amazon, and they were an Authorized dealer, I would have complained to the BBB and State Att general.
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Old 08-07-2009, 02:26 PM   #1012
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Price matching has ALWAYS been a game. There are so many ways to circumvent it. You have advertised price excluding specials, distance provisions, various terms and conditions. Without seeing the flyer exactly it's hard to actually say. I can say that sometimes Amazon links directly to someone else, and you have to actually "look". And can say that 6th Ave only beats "authorized dealers". For example if Amazon showed Beach Camera's price, they don't have to beat it.

But if it was Amazon, and they were an Authorized dealer, I would have complained to the BBB and State Att general.
It was direct-from-Amazon, not one of their dealers. The 6TH AVE flyer doers indicate exceptions for going-out-of business sales, liquidations, or hourly specials...none of which were applicable. No point in complaining to BB or the AG...I decided to go with the ECTV pricing (particularly after the ISF recommendation).
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Old 08-07-2009, 03:17 PM   #1013
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Actually Amazon changes there prices as fast as hourly many times. I have seen the price change multiple times in a matter of hours on a few items I was watching.
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Old 08-07-2009, 04:15 PM   #1014
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Originally Posted by film11 View Post
It was direct-from-Amazon, not one of their dealers. The 6TH AVE flyer doers indicate exceptions for going-out-of business sales, liquidations, or hourly specials...none of which were applicable. No point in complaining to BB or the AG...I decided to go with the ECTV pricing (particularly after the ISF recommendation).
Well, there is a point, you see. If the flyer said everything they said they did, without a fine print that says see website for details, it is false advertising. If they get enough complaints then perhaps they'll get a letter and change their practice. It obviously bugs you enough to post about it here, why not just forward your post to organizations that archive consumer complaints. Seriously.
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Old 08-07-2009, 09:14 PM   #1015
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Originally Posted by IGExpandingPan View Post
As indicated before, you can use regular in a Ferrari, as with just about any street legal vehicle. . You "might" notice a difference with high rpms and turbo.
Besides the fact 'premium' and 'regular' have nothing to do with quality. There are luxury cars DESIGNED to run on regular all the time.
There are less expensive cars DESIGNED (compression ratio, etc.) to run on 'premium' for maximum performance.

Quote:
Originally Posted by IGExpandingPan View Post
Well, spending a little bit more, or about the same, for a 30 day refund/exchange is actually supporting B&M business. This sort of philosophy is the whole reason Walmart does so well. Why buy products that'll last from people who have experience with the product?
Many if not most of WalMart sells are the same products you find elsewhere. Sure, there are bound to be some that are store or off brands and have a lesser reputation. Many other retailers sell those also, although not as many.
Buying something you know very little about might be more risky at WalMart where sales people may know even less.
But not sure it is that much worse than some so-called experts elsewhere.
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Old 08-07-2009, 10:00 PM   #1016
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Actually Amazon changes there prices as fast as hourly many times. I have seen the price change multiple times in a matter of hours on a few items I was watching.
They actually had that price for over a week.
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Old 08-07-2009, 11:48 PM   #1017
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They actually had that price for over a week.
Yes but it COULD change at a moments notice. When a store runs a flyer with an advertised price for 1 week they MUST keep that price unless they disclose that it is only for a limited number of units.

Amazon can and DOES change their prices without notice, so it could be considered an "hourly special" for virtually all their prices.
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Old 08-08-2009, 05:58 AM   #1018
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As much as it may bother the person who is answering threads for East Coast TVs, this thread was eye opening. I was in the market for a new Samsung LED (8000 series) and came across this thread in my research. I had found that ECtvs had the best price by a significant amount. That did not seem possible so my research started and google brought me here. I have read every post in this thread, no small accomplishment. I truly appreciate the feedback (pro and con) that let me make my decision. I bought from Crutchfield, who had a special price going which matched other large retailers, Amazon and others. Of course I did find it a bit cheaper, not a day later but no big deal because CF was giving away a free Blu Ray player with streaming Netflix, I don't regret my choice.
To make a long story short, I am going to say why I did not go with East Coast TVs. I have nothing against small retailers starting out at all, in fact I support them very often! What I do have a problem with was the issues brought up by PFC5. I do not at all think these time period issues were ever answered without repeating the same cry of ignorance at why people are treating his company this way. When someone says they were in other means of business in and around NYC (without a website) but work out of a warehouse, it just does not sound right, it's shady. I live right smack, dab in that area. My second issue was that ECTVs rep here should never have been caught up in a he said/she said with almost every member on this board. His conduct went a long way in my decision. If I call customer service of any respected company with a concern for any reason, they NEVER would get personal with me, even when I am fed up and admittedly rude to them. This is how to be professional. I know this guy answering posts is probably a good guy and just trying to start a business with a GREAT idea to launch it, but he cannot shout at the people who will make or break his success. Simply come here.. state your business model, defend the criticisms, and tell them they can call, speak to a rep and if that eases their mind, try us out. That is what will work. I was turned off by the arguing and now I feel very secure in knowing CF will deliver my new TV this week, in home or in my driveway to me, either way I will have it up and going that very day.
I believe I am ready to end this and will never post such a long post again. I just wanted to give my input. Thank you to everyone who helped me make a decision and to ECTVs, I will buy from you in the future if you build a booming empire and the opportunity arises.
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Old 08-08-2009, 06:39 AM   #1019
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I have read every post in this thread, no small accomplishment.
...
I believe I am ready to end this and will never post such a long post again.
I feel like you just took the most epic internet journey of your life lol I can't believe you read every single post!!
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Old 08-08-2009, 07:00 AM   #1020
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As much as it may bother the person who is answering threads for East Coast TVs, this thread was eye opening. I was in the market for a new Samsung LED (8000 series) and came across this thread in my research. I had found that ECtvs had the best price by a significant amount. That did not seem possible so my research started and google brought me here. I have read every post in this thread, no small accomplishment. I truly appreciate the feedback (pro and con) that let me make my decision. I bought from Crutchfield, who had a special price going which matched other large retailers, Amazon and others. Of course I did find it a bit cheaper, not a day later but no big deal because CF was giving away a free Blu Ray player with streaming Netflix, I don't regret my choice.
To make a long story short, I am going to say why I did not go with East Coast TVs. I have nothing against small retailers starting out at all, in fact I support them very often! What I do have a problem with was the issues brought up by PFC5. I do not at all think these time period issues were ever answered without repeating the same cry of ignorance at why people are treating his company this way. When someone says they were in other means of business in and around NYC (without a website) but work out of a warehouse, it just does not sound right, it's shady. I live right smack, dab in that area. My second issue was that ECTVs rep here should never have been caught up in a he said/she said with almost every member on this board. His conduct went a long way in my decision. If I call customer service of any respected company with a concern for any reason, they NEVER would get personal with me, even when I am fed up and admittedly rude to them. This is how to be professional. I know this guy answering posts is probably a good guy and just trying to start a business with a GREAT idea to launch it, but he cannot shout at the people who will make or break his success. Simply come here.. state your business model, defend the criticisms, and tell them they can call, speak to a rep and if that eases their mind, try us out. That is what will work. I was turned off by the arguing and now I feel very secure in knowing CF will deliver my new TV this week, in home or in my driveway to me, either way I will have it up and going that very day.
I believe I am ready to end this and will never post such a long post again. I just wanted to give my input. Thank you to everyone who helped me make a decision and to ECTVs, I will buy from you in the future if you build a booming empire and the opportunity arises.
Welcome to the forum!

Hope you enjoy your new toy.
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