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Are Plasma's Really That Delicate....

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Old 05-17-2008, 07:47 PM   #1  
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Default Are Plasma's Really That Delicate....

So I'm upgrading my Mitsubishi 46" rear projection 1080i for a plasma 1080p. I purchased the Panasonic TH-50PZ85U 50" at American Furniture, Appliances & Electronics.

The first unit I picked up and brought home almost two weeks ago. Thanks to this site, I was informed that plasmas shouldn't be tilted too much and handled with care. After delicate transport and handling, I got home and unwrapped the TV, but the front glass was full of cracks. Took it back and American granted me the trade-in for a replacement.

To avoid any future problems with damages, I broke down and purchased delivery. It took two weeks for the new unit to be stocked. It was delivered today, the delivery crew got the unit down to my basement, and again, the front glass was cracked.

Now I have to wait until Thursday for delivery of the next TV. So, I have a couple of questions for the forum...

1, Are plasma TVs really that delicate that the glass will break that easily with moderate handling and tilting?

And, 2, has anyone else had problems with American regarding damaged goods?

Just need to see that I'm not alone in my frustration. Thanks for letting me vent.

Marc
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Old 05-17-2008, 07:55 PM   #2  
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Sorry about your bad luck. I transported my plasma 75 mi in the back of my suv and didn't have a problem. Hope this time works out for you.
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Old 05-17-2008, 09:45 PM   #3  
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The glass is thick and tempered. Those displays were cracked before they left the store.

There are all kinds of rules people like UPS are supposed to follow regarding stacking, maximum weight a single driver is allowed to move by himself, following the shipping legends printed on boxes, etc.

In the words of a friend who worked for UPS at one point: "All you're thinking about when it's 120 degrees in the back of the truck is how quickly you can get the box out of the truck and onto the ground, even if you have to throw it out." UPS specs call for a minimum drop height without damage if you want to be able to hold them responsible for damage and few large, heavy products can meet that requirement.
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Old 05-18-2008, 03:46 AM   #4  
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Believe me, I sell plasma's (and own a 50")... they are damn hard to break their screens. And the new models from Panasonic and even stronger then before, you can bounce a metal ball off the glass without it breaking! (Wiimote proof basically lol). As Boby said, it MUST be their stock. I'd have them check it before delivery.
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Old 05-18-2008, 07:58 AM   #5  
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sounds like that company has some pissed off stock guy. i would suggest you ask the salesman to check the unit for u before it leaves the store.
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Old 05-22-2008, 11:06 AM   #6  
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Thanks for all the input. The answers relieved some of my fears about purchasing from American. However, since there were two displays delivered with broken glass, I'm still a bit concerned with the way American treats there products in the warehouse. This is a local outlet in St. Louis, so the delivery is by their own staff. I have to say, the first crew that came was not very professional looking and they seemed to have little regard for the unit being delivered. I'm beginning to think the $150 I saved buying from this place may not be worth it if the unit isn't handled correctly before it gets to my house.

Can anyone tell me if rough handling will cause problems to arise with plasma displays in the near or distant future?

Also, there are some threads that talk about avoiding excessive tilting of plasma displays. Can someone elaborate on this?

Marc
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Old 05-22-2008, 01:50 PM   #7  
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Just for info, I have now picked up and delivered 4 tv's (1-50", 2-42", 1-40") from the store to my house and personally installed them all. 3 were plasma, one an LCD. Most of the time, I was the only one involved. Not saying this to brag, just to say that if I can deliver a plasma by my self and set it up, they are tough enough to handle a little bit of jostling. I agree, those TV's were broken before they even left the store.

As for tipping, it has nothing to do with the plasma itself. I've laid them flat. The reason is that you are dealing with a large single sheet of glass. You should probably treat it the same way you would treat a single pane window of similar size. tipping does mean it will flex a little, but it isn't going to do anything to the "life" of the TV. I wouldn't set it on it's back and let the kids walk across it. It's more about common sense. Remember, these things weigh a lot! Tipping it over is just asking for someone to slip or lose their grip and drop it face flat on the floor.
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Old 05-22-2008, 02:45 PM   #8  
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Quote:
Originally Posted by mobiushky View Post
Just for info, I have now picked up and delivered 4 tv's (1-50", 2-42", 1-40") from the store to my house and personally installed them all. 3 were plasma, one an LCD. Most of the time, I was the only one involved. Not saying this to brag, just to say that if I can deliver a plasma by my self and set it up, they are tough enough to handle a little bit of jostling. I agree, those TV's were broken before they even left the store.

As for tipping, it has nothing to do with the plasma itself. I've laid them flat. The reason is that you are dealing with a large single sheet of glass. You should probably treat it the same way you would treat a single pane window of similar size. tipping does mean it will flex a little, but it isn't going to do anything to the "life" of the TV. I wouldn't set it on it's back and let the kids walk across it. It's more about common sense. Remember, these things weigh a lot! Tipping it over is just asking for someone to slip or lose their grip and drop it face flat on the floor.
Geeze moving all those sets yourself is indeed a challenge. I refuse to move my 42" from the entertainment rack to the floor, let alone a full delivery and install. Its not that they are all that heavy, just odd shaped. I have a problem getting a good grip on it to lift it by myself.
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Old 05-22-2008, 07:39 PM   #9  
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Quote:
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Geeze moving all those sets yourself is indeed a challenge. I refuse to move my 42" from the entertainment rack to the floor, let alone a full delivery and install. Its not that they are all that heavy, just odd shaped. I have a problem getting a good grip on it to lift it by myself.
Most of them were on stands or entertainment centers. The 40" LCD is wall mounted. That was fun. (Not sarcastic, serious.) Thats the kind of thing I do for fun. (I was the electrician on the last house we built.)
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