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New Sony DVP-NS71HP Scratched HD-DVD disk

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Old 08-18-2007, 08:02 PM   #1  
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Default New Sony DVP-NS71HP Scratched HD-DVD disk

I didn't realize my new Sony DVP-NS71HP DVD Player wouldn't play HD-DVD (shows how much I understand this high-tech stuff). I just put in the new Planet Earth disks ($100) and while my new Sony was trying to read the disks, it scratched the hell out of the disk!! Anyone know why that would happen? Are my new DVD's ruined now or can they be repaired? I guess I should return the DVD player - what is the point of buying an HD Player when it can't play HD-DVD's?
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Old 08-18-2007, 08:21 PM   #2  
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I didn't realize my new Sony DVP-NS71HP DVD Player wouldn't play HD-DVD (shows how much I understand this high-tech stuff). I just put in the new Planet Earth disks ($100) and while my new Sony was trying to read the disks, it scratched the hell out of the disk!! Anyone know why that would happen? Are my new DVD's ruined now or can they be repaired? I guess I should return the DVD player - what is the point of buying an HD Player when it can't play HD-DVD's?
There is something terribly wrong here!

NO DVD player should scratch an HD DVD disc buy attempting to play it in the DVD player!.... This is not magnetic media or a Vinyl record with needle! This is a optical pickup mechanism! Nothing, other than the disc motor drive spindle, should touch a disc while it plays or attempts to! Now, getting the disc into and out of the loading tray, there I can see scratches happening, but not while playing the disc.

The HD DVD disc is the exact same thickness dimension as a standard DVD, so I would not put ANY disc, that I valued, into that Sony DVD player, if you suspect that playing the HD DVD, in that player, caused a problem!

I suggest that you take that Sony DVD player back to the retailer ASAP and exchange it for a real HD DVD player, as compensation for your pain and suffering!

It may be possible to repair the HD DVD discs, depending upon the damage done, but you may want to see if the store will exchange them for you (When you get your HD DVD player...this time ).
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Old 08-18-2007, 08:34 PM   #3  
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Thanks for responding. I've never had a problem with it scratching other DVD's, just this HD-DVD. I could hear the player having problems reading it and so I ejected it only to find that it scratched the DVD. I then did more research (I know...stupid I didn't do the research first) and discovered the player doesn't play HD-DVD's. I just couldn't believe it would damage my DVD like that. I won't be able to play the DVD to see how badly damaged it is unless I purchase a new DVD player. The worst part is I spent $100 on the 4-disc set! Since the player was purchased at Costco I won't have a problem returning it...the DVD's unfortunately may be more of a problem since they were bought online at DiscoveryChannel.
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Old 08-18-2007, 09:32 PM   #4  
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I'd be more inclined to believe the disc was scratched before you put it in.

In terms of the external physical properties, an HD DVD disc is the same as a DVD. If your player is operating properly, the only way it would scratch any disc is if some foreign material were in the tray when you loaded the disc and scraped the bottom of the disc as it spun.

As noted, in a properly operating player there should be no contact between any disc and the player other than where the spindle on the player enters the center hole of the disc.

I suppose there's a way-out chance that if the player couldn't focus the laser on the data (and it wouldn't be able to on a HD DVD) that, in it's attempt to focus, it could move the optical assembly close enough to hit the disc, but that would be a *serious* design oversight on Sony's part if they allowed the lens to move that close to a disc under *any* circumstances.

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Old 08-18-2007, 10:52 PM   #5  
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...I suppose there's a way-out chance that if the player couldn't focus the laser on the data (and it wouldn't be able to on a HD DVD) that, in it's attempt to focus, it could move the optical assembly close enough to hit the disc, but that would be a *serious* design oversight on Sony's part if they allowed the lens to move that close to a disc under *any* circumstances.
Sony calls it their new "zero-in" technology designed to improve playback quality. And as you can see the kinks are still being worked out.
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Old 08-19-2007, 01:16 AM   #6  
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Sony calls it their new "zero-in" technology designed to improve playback quality. And as you can see the kinks are still being worked out.
You forgot to mention that it also increases capacity because it movies the laser lens closer to the disc.
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Old 08-19-2007, 02:24 AM   #7  
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You forgot to mention that it also increases capacity because it movies the laser lens closer to the disc.
Yes, it scrapes off .5 mm of substrate and Voila, it's Blu Ray! LMAO!
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Old 08-19-2007, 05:23 AM   #8  
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Originally Posted by williams04 View Post
Thanks for responding. I've never had a problem with it scratching other DVD's, just this HD-DVD. I could hear the player having problems reading it and so I ejected it only to find that it scratched the DVD. I then did more research (I know...stupid I didn't do the research first) and discovered the player doesn't play HD-DVD's. I just couldn't believe it would damage my DVD like that. I won't be able to play the DVD to see how badly damaged it is unless I purchase a new DVD player. The worst part is I spent $100 on the 4-disc set! Since the player was purchased at Costco I won't have a problem returning it...the DVD's unfortunately may be more of a problem since they were bought online at DiscoveryChannel.

I have a clone of the DVP-NS71H, the DVP-NS75H and it doesn't scratch DVD's or CD's. I have not accidentally put an HD DVD in that player. I have accidentally put an HD DVD in my Blu-ray player and it was summarily rejected as unplayable without harm. I can't imagine a Sony DVP-NS71H that isn't defective would harm an HD DVD and since you have indicated it plays the proper format for that player just fine, I would not say a return is in order. I think the player is a very good budget DVD upscaling player. Since the player also doesn't play Blu-ray or SACD discs, two formats supported by Sony, and I am sure Sony wouldn't design a player that harms formats not supported, I don't believe the player harmed the HD DVD. I think something else happened.

You are far from being alone in believing that Planet Earth on HD DVD will play in a standard DVD player or believing that a standard DVD upscaling player could play true HD. If you are interested in getting a true HD player, there are two formats, Blu-ray and HD DVD. I suggest you read extensively before selecting one over the other.

Chris
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Old 08-19-2007, 09:46 AM   #9  
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I don't believe this thread for a second. Call me brusque, call me intemperate, call me a swine, call me distrustful, call me standoffish, call me a snob, call me sceptical (THAT's the word!), but I don't believe it.
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Old 08-19-2007, 10:01 AM   #10  
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I didn't realize my new Sony DVP-NS71HP DVD Player wouldn't play HD-DVD (shows how much I understand this high-tech stuff). I just put in the new Planet Earth disks ($100) and while my new Sony was trying to read the disks, it scratched the hell out of the disk!! Anyone know why that would happen? Are my new DVD's ruined now or can they be repaired? I guess I should return the DVD player - what is the point of buying an HD Player when it can't play HD-DVD's?
This is why you should NEVER purchase a sony product.
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