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Microsoft 360 Reliability Inquiry

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Old 12-12-2007, 12:20 PM   #16  
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sound to me your mind is already made up. i hope you realize your class action will only net you a few bucks and be hard to even win since MS has already lost so much in free extended warranties. How old are you because it sounds like you have never dealt of a product that had issues. any MS, sony, hd, jvc, toshiba, ect.... it doesn't matter which one will take a while to fix the problem. for instance i had a broken Sony XBR1 from July or last year until 2 months ago. please go to that other forum which this forum is now sencoring and check the sony owner forum and see the insane ammount of time which people are waiting for repairs. hell the laptop i'm typing on right now is broken (faulty design is leading to random freezing). HP's response was it will take about 1 month total to get my laptop back. so for the time being im keeping my laptop. a few years ago i had a jvc tv ?(32" SD) break down and it took over 6 months to have them fix it and that was just because JVC could not make a decision on what the next step would be. seems easy to me it's broken send someone to fix it.

i had a toshiba HDTV break (faulty tube) it took them 2 months to have it fixed. you can't expect a company to have somthing fixed over night esp. one that is being sold in such large numbers.

and yes the sign does exist at best buy, it sits right at the customer service section at every resister and this isn't the first mention of it. instead of jumping to conslusions why not just wait for me to post a picture of the dam sign because now you sounding like a person who is responding out of anger. and yes the ps2 was the most faulty console ever made. not only did it have the "disk read error" but also after the redesign the power pack ended up with a recall a long time after the problem was clearly there. i will put it this way sony made it so freaking hard to get a refund because you needed to provide reciepts. look how long after the ps2 lauch happened to when the lawsuit settled and think how many people had that dam reciept.

http://video-games.elliottback.com/2...s-ps2-lawsuit/

http://www.geocities.com/techboi88/


http://www.gamesindustry.biz/content_page.php?aid=12882

http://www.afterdawn.com/news/archive/6824.cfm

http://www.cnet.com.au/games/ps2/0,2...0056980,00.htm


steve you must have forgotten my ps3 broke less then a month after buying it. you guys questioned if i even owned one and i could not prove it until i got it back. i don't use my ps3 to much but i do use it a few times a week and it still broke twice. the stand i have my ps3 and 360 on give both systems plenty of air all around it. remember i made that thread about the ps3 having a faulty power switch and you guys responded by calling me a lier only to have other responses saying they had the same exact issue but they didn't know the cause. when my first one broke i might have played it 8-10 hours total (but it has been a while so my math could be off a little), then my second one broke within 5 minutes of starting it up.

games i own,

tiger woods 08 and 07, drakes fortune, war hawk, oblivian, ninja gaiden, heavanly sword, and i sold resistance fall of man.


shoshosho,

if you that pissed then go join the class action and when it settles i'm sure you will be more happy with a $50 gift card if it even settles. remember MS is already losing so much money and has reported this fact through the national media and that's the reason no lawyer is bothering to go at MS. you can only expect a company to lose so much before it becomes sketchy for a jude to be in the consumers favor. if we are talking 50% of the products are failing and ms won't budge then yes the class action would pass easily but that's just not the case.

just for the sake of it try throwing a purple disk in that 12 year old ps2 and see how it works. just curious since the problem was caused by sony not testing the ps2 for the weight of those purple disks. the ps2 problems was not like the ms problems. it wasn't 20,30, or even 50%, it was a complete design flaw and effected almost every ps2 according to sony's own numbers which made its way into the lawyers hands who settled the case. that's why it settled as soon as the judge agreed that the lawsuit was valid and the discovery phase was over.


God.....you have some really bad luck i hope my laptop dont break, its a compaq but they are owned by HP and its exactly the same except the badge.

I live in the UK so the consoles here are PAL so it may be different but I had my PS2 less than a year after launch, especialy I was around 11/12 at the time when i got mine I could not stop playing it (especialy SOCOM online and GTA) it was simply an addiction and never has one problem with my PS2 (it froze sometimes) and still used it to play dynasty warriors the other day, mine was really reliable. Also Ive only had my PS3 since May, havent has a problem with it but I guess were in different places.

And also did you like Heavenly Sword?
I thought it was a bit short but the story was brilliant and the in game videos.... It was like you were playing a part in a movie.
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Old 12-12-2007, 12:20 PM   #17  
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There should be a 3 month free xbox live card sent back with every replaced console imo. That would be a very nice gesture by M$ & it wouldn't cost them a penny to do that.

Last edited by drbrosco; 12-12-2007 at 12:25 PM..
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Old 12-12-2007, 12:25 PM   #18  
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Complete bullshit. I consider it an insult, and a joke, to PAY a third party to protect my investment from manufactures defects...ESPECIALLY in a Billion Dollar industry. Did M$ send you a tube of K-Y Jelly after you paid BB for that extended warranty?
I bought my console in Dec of 05. Before the RROD issue even existed. I simply felt with consoles being such new technology that it was worthwhile. It turned out to be very worthwhile. When I had the issue, I had the option of sending it to MS or going to Best Buy. Considering my BB warranty was up in another month, I decided to go to Best Buy and it also avoided my waiting. It got me 2 more years of a Best Buy warranty, hdmi and instant satisfaction. Plus 3 more years of the RROD warranty with MS.



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Doesnt matter how much or how long it takes when its the right thing to do.
Isn't the whole complaint of this thread having to wait for a replacement console? The recall would probably have caused even longer waits for people to swap their consoles out. And there are a large number of people that will probably never have a problem because they use their console much less. I used mine a LOT and it took 2 years for me to have an issue.

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Its more than gaming. And, thats a BIG part of the problem, customers are often inconvenienced more than once.
Its still nothing that is critical. Not like your furnace breaking or something. There are just far more important things to worry about than a gaming/video console not working.

I would agree though that MS should deal with repeat issues in a different way though. They should make every effort to get a repeat user a new console as quick as possible.
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Old 12-12-2007, 12:48 PM   #19  
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I understand it to be they send you someone else's broken 360 that they fixed. Then after the third broken 360 that you own, then they send you a new one. Unless you're special or lucky, this is what I'm hearing from the 360 owners.
Not sure about everybody else but mine was brand new. I just as well assumed that they used that $1 billion to send out new consoles as opposed to refurbs.
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Old 12-12-2007, 12:53 PM   #20  
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There should be a 3 month free xbox live card sent back with every replaced console imo. That would be a very nice gesture by M$ & it wouldn't cost them a penny to do that.

"OPPORTUNITY COST" my friend.

Opportunity cost is a central concept of microeconomics. A focus on opportunity cost rather than measures of accounting cost is a central characteristic of economic reasoning

or

...the value of the next best choice that one gives up when making a decision.
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Old 12-12-2007, 12:57 PM   #21  
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So, what will turn out to be, millions of high dollar consoles bricking isnt good enough for a recall eh, my console has to threaten my life too? Gotcha, glad you agree with that concept, cause I dont.



Over-night me a loaner console while Im awaiting my second month without my console. Oh, and BTW, give me a free year of XBL gold for your inept engineers.




I find your faith in M$ disturbing. I use my 360 as a game console ($400), and Ive spent $1000 on just games for it. Ive easily spent $500 on xbl dlc in the last year, and Ive spent $200 for the hd dvd add on, plus another $400 on hd dvd movies for it. Oh, lets not forget an extra wireless controller, wireless headset, and xbl gold, theres another $100 spent. I use my 360 almost every day, and Ive dropped a couple of Grand in one year to do it. And now you tell me a month without my console is no biggie? You might not mind taking it up the ass from big companys like M$, but I consider sending off a system that expensive, and going without, even for a couple weeks to be completely unacceptable. My console should be trouble-free, for at least FIVE years, otherwise they should stick to software and stay out of the console gaming business.
1. Yes because a console bricking between 3-18 months isn't as serious as you want it to be. Do you know how much it costs Ford to do a VOLUNTEER recall of 50,000 automobiles (where the person just takes their car into the dealership)? This can set the company back hundreds of millions of dollars. Now imagine doing a mandatory recall of 14 million worldwide consoles. Microsoft doesn't have that much money. It is a SHITTY situation but its not like they are telling everybody who owns a 360 to fuck off. They are approaching the system in the best manner possible that will work for both of us. Let us also not mention the fact that if they did recall 14 million 360s you'd be waiting upwards of 3 months to get a new console, not 3 weeks.

2. Mistakes happen, Microsoft has admitted them and is now trying as best as possible to fix the situation. I'm sorry you feel like you are owed something extra other than a complimentary 3 year warranty. Perhaps Microsoft should give you a complimentary reach-around with your return console as well?

3. You don't know who the hell I am, and quite frankly, I don't give a damn how much money you have decided to spend on your 360. Who cares? Not me. I don't blindly follow corporations, in fact I study them. I am a socialist, I don't even believe in capitalism. I have about 100 different corporations that I currently boycott due to misuse and abuse to consumers. Microsoft, however, is not one of those corporations. Where you see neglect and poor service, I see the plain and simple fact that they are doing something about it. You honestly have no f-ing clue how many corporations get away with murder, pure honest-to-god murder, and continually get away with it. Forgive me if I don't get all up in arms because "Microsoft won't get me my new xbox fast enough".
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Old 12-12-2007, 01:00 PM   #22  
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You know what the funny thing about this whole argument is?

I'm not even a huge 360 fan. I like my system, but just as much as I like my PS3.

My PC and Wii are my favorite game systems by far.
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Old 12-12-2007, 01:51 PM   #23  
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1. Yes because a console bricking between 3-18 months isn't as serious as you want it to be. Do you know how much it costs Ford to do a VOLUNTEER recall of 50,000 automobiles (where the person just takes their car into the dealership)? This can set the company back hundreds of millions of dollars. Now imagine doing a mandatory recall of 14 million worldwide consoles. Microsoft doesn't have that much money. It is a SHITTY situation but its not like they are telling everybody who owns a 360 to fuck off. They are approaching the system in the best manner possible that will work for both of us. Let us also not mention the fact that if they did recall 14 million 360s you'd be waiting upwards of 3 months to get a new console, not 3 weeks.
I know, poor little M$, and the saps that bought their junk.

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Originally Posted by KEEBS1984
2. Mistakes happen, Microsoft has admitted them and is now trying as best as possible to fix the situation. I'm sorry you feel like you are owed something extra other than a complimentary 3 year warranty. Perhaps Microsoft should give you a complimentary reach-around with your return console as well?
Bullshit. M$ could do far more than a 'month free of XBL'...which is the best Ive heard folks get for their trouble. And, no, I dont expect a reach-around, what, are you 16 years old? I expect to not have to go months, and repeat returns, for their ineptitude, but apparently thats asking too much. But then, why am I even arguing with someone who finds, 'A console bricking in three months is a harmless mistake?'

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3. You don't know who the hell I am, and quite frankly, I don't give a damn how much money you have decided to spend on your 360. Who cares? Not me.
Oh, Im sure you dont give a damn Keebs. I was merely pointing out my not-so-unusual investment in M$. But your response just goes to show how much of a tool you really are, now doesnt it?

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Originally Posted by KEEBS1984
I don't blindly follow corporations, in fact I study them. I am a socialist, I don't even believe in capitalism. I have about 100 different corporations that I currently boycott due to misuse and abuse to consumers. Microsoft, however, is not one of those corporations. Where you see neglect and poor service, I see the plain and simple fact that they are doing something about it. You honestly have no f-ing clue how many corporations get away with murder, pure honest-to-god murder, and continually get away with it. Forgive me if I don't get all up in arms because "Microsoft won't get me my new xbox fast enough".
We are not talking about other corporations Keebs, we are talking about M$, and the piece of junk they have created. Fuck you for thinking Im that clueless. You really are a jerk-off, ya know that?
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Old 12-12-2007, 02:11 PM   #24  
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There should be a 3 month free xbox live card sent back with every replaced console imo. That would be a very nice gesture by M$ & it wouldn't cost them a penny to do that.
i agree. plus those who get interupted xbl service from having a broken console should get that free month back.
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Old 12-12-2007, 02:14 PM   #25  
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God.....you have some really bad luck i hope my laptop dont break, its a compaq but they are owned by HP and its exactly the same except the badge.

I live in the UK so the consoles here are PAL so it may be different but I had my PS2 less than a year after launch, especialy I was around 11/12 at the time when i got mine I could not stop playing it (especialy SOCOM online and GTA) it was simply an addiction and never has one problem with my PS2 (it froze sometimes) and still used it to play dynasty warriors the other day, mine was really reliable. Also Ive only had my PS3 since May, havent has a problem with it but I guess were in different places.

And also did you like Heavenly Sword?
I thought it was a bit short but the story was brilliant and the in game videos.... It was like you were playing a part in a movie.
i liked it but the battle system did bore me quickly. i didn't get to far past when you fight that crazy fish lady in the water. i ended up getting some xbox360 games that just interested me more. but yes the game was fun and the cutscenes are great.
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Old 12-12-2007, 02:21 PM   #26  
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I bought my console in Dec of 05. Before the RROD issue even existed. I simply felt with consoles being such new technology that it was worthwhile. It turned out to be very worthwhile. When I had the issue, I had the option of sending it to MS or going to Best Buy. Considering my BB warranty was up in another month, I decided to go to Best Buy and it also avoided my waiting. It got me 2 more years of a Best Buy warranty, hdmi and instant satisfaction. Plus 3 more years of the RROD warranty with MS.





Isn't the whole complaint of this thread having to wait for a replacement console? The recall would probably have caused even longer waits for people to swap their consoles out. And there are a large number of people that will probably never have a problem because they use their console much less. I used mine a LOT and it took 2 years for me to have an issue.



Its still nothing that is critical. Not like your furnace breaking or something. There are just far more important things to worry about than a gaming/video console not working.

I would agree though that MS should deal with repeat issues in a different way though. They should make every effort to get a repeat user a new console as quick as possible.
he is probably still young if he considers a gaming console such a high priority. like you said wait until he owns a house and has his furnace go out during the winter and his child is cold or his roof starts falling apart and a noreaster is on the way, now that's a critical issue. having a gaming console go out is nothing compared to a $4,000 sony XBR1 going so bad that you can't stand to watch it anymore and sony just refuses to do anything about it.

smart people are willing to spend a little more to cover themselfs when the product is not proven. and those who buy a product that is known to have an issue but don't cover themselfs are just fools. considering the 360 has a 3 year warranty and the new consoles are redesigned it's a safe be it's MS's 360 department top priority. does it suck yes but it's not the end of the world.
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Old 12-12-2007, 03:06 PM   #27  
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I know, poor little M$, and the saps that bought their junk.



Bullshit. M$ could do far more than a 'month free of XBL'...which is the best Ive heard folks get for their trouble. And, no, I dont expect a reach-around, what, are you 16 years old? I expect to not have to go months, and repeat returns, for their ineptitude, but apparently thats asking too much. But then, why am I even arguing with someone who finds, 'A console bricking in three months is a harmless mistake?'



Oh, Im sure you dont give a damn Keebs. I was merely pointing out my not-so-unusual investment in M$. But your response just goes to show how much of a tool you really are, now doesnt it?



We are not talking about other corporations Keebs, we are talking about M$, and the piece of junk they have created. Fuck you for thinking Im that clueless. You really are a jerk-off, ya know that?
Wow. . .

What a typical response from somebody who knows next to nothing about what they are actually trying to argue about. It has all the ingredients:

1. You insulted me, multiple times.
2. You have no points to knock back against my own.
3. You keep saying the same thing over and over again.

I'm not saying Microsoft isn't at fault here. What I am saying is that they aren't the worst company in the world. They are, unlike many many corporations, actually trying to fix the problem. Instead of being thankful, a lot of people turn around and continually spit in their faces. Would it have been better had the Xbox not been faulty? Yes, but we don't live in a perfect world.

You call me a 16 year old, and yet you argue with the tenacity of a 10 year old.

P.S. I'm not a jerk-off, I'm honest. Don't ever expect anything less of me.
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Old 12-12-2007, 03:30 PM   #28  
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he is probably still young if he considers a gaming console such a high priority. like you said wait until he owns a house and has his furnace go out during the winter and his child is cold or his roof starts falling apart and a noreaster is on the way, now that's a critical issue. having a gaming console go out is nothing compared to a $4,000 sony XBR1 going so bad that you can't stand to watch it anymore and sony just refuses to do anything about it.

smart people are willing to spend a little more to cover themselfs when the product is not proven. and those who buy a product that is known to have an issue but don't cover themselfs are just fools. considering the 360 has a 3 year warranty and the new consoles are redesigned it's a safe be it's MS's 360 department top priority. does it suck yes but it's not the end of the world.
I think the more time that passes, the less and less we'll see of this issue. People who have had multiple issues likely had their units replaced before MS actually fixed the problem. I believe the problem is now fixed.

I'd still get a warranty on my next 360 though and wish I had got it for my PS3.
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Old 12-12-2007, 03:38 PM   #29  
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Wow. . .

What a typical response from somebody who knows next to nothing about what they are actually trying to argue about. It has all the ingredients:

1. You insulted me, multiple times.
2. You have no points to knock back against my own.
3. You keep saying the same thing over and over again.
Yeah, ditto. You blow-off whatever you want, just dont expect me to follow...as I have neither the time, nor the patience for a tool like you.
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Old 12-12-2007, 11:50 PM   #30  
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[QUOTE]Yes because a console bricking between 3-18 months isn't as serious as you want it to be 
.[/QUOTE

You sound like you like getting screwed. No this is not life or death, but they are having a 30% failure rate, and many of us are on our second and third consoles. I spent $399 for a console to use. Not to practice shipping back and forth with UPS. They need to fix the damn problem, not put a band-aid on it. What happens when 3 years is up? Spend another 3 to 4 hundred for some more junk? MS rushed this console to market, just like they did with vista. (seeing a bad pattern here)
If they don't fix it, and the PS3 starts getting their game library in order, and their console stays reliable, MS will lose there second console war. I know if I get another RROD, I will seriously consider the PS3 before I invest anymore in the 360.
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