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bad pixels on plasma tv

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Old 06-13-2008, 10:57 PM   #1  
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Default bad pixels on plasma tv

I just bought a panasonic plasma 50pz800u last week got it home and noticed that one of the pixels at the bottom right of the screen was just staying black. I just took the tv back to bestbuy were I bought it and they gave me a new tv. Well, when I got it back home within 5 minutes of running it I noticed a pixel out on it as well (same model of tv by the way). Just wondering what you guys would do next, but I'am starting to think that this is more than a coincidence.


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Old 06-14-2008, 08:22 AM   #2  
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I would buy a different model of the tv or at least a different build date. Might just be a bad batch. Check the build date on the box or back of the tv and see if they have a different batch for you to try another tv. Or just buy another brand.
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Old 06-14-2008, 09:27 AM   #3  
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Originally Posted by dexter82 View Post
I just bought a panasonic plasma 50pz800u last week got it home and noticed that one of the pixels at the bottom right of the screen was just staying black. I just took the tv back to bestbuy were I bought it and they gave me a new tv. Well, when I got it back home within 5 minutes of running it I noticed a pixel out on it as well (same model of tv by the way). Just wondering what you guys would do next, but I'am starting to think that this is more than a coincidence.


Thanks.
sounds rather odd. Did you call Panny to see what their tech support said? Am hoping the dead pixel is not in the same location..that might indicate another source for the problem.
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Old 06-14-2008, 11:28 AM   #4  
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Yes, I called panasonic and rather than take the tv back to bestbuy they are going to send out there local service technician and replace the display. I told panasonic that I didn't even want to see the tv back until they were sure it was perfect. Just wondering if this is a common problem with plasmas, and what I have to look forward to in the future.


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Old 06-14-2008, 11:33 AM   #5  
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No, the two sets that I have tried out the pixels that were bad were in different places, but they were both close to the edge of the tv (maybe an inch or so).
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Old 06-14-2008, 11:59 AM   #6  
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I don't think this is common at all -- particularly on a Panasonic. Actually, I have never seen dead/stuck pixels on a plasma-- but then I have not seen "thousands" of plasma TVs; hundreds for sure . . .
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Old 06-14-2008, 11:29 PM   #7  
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This sounds like a bad batch, Panasonic is well known to make excellent quality products [and is the largest plasma panel maker] and finally that is a new series. So maybe product testing slipped to meet retail order demands. I'd ask exchange it for the same model ONCE more, and have them test it in the store to make sure it works in front of you. If they come back with a defective one then look into getting a 85u or 850u. Having dead pixels on a plasma is so uncommon these days, I've honestly not heard of a return in the BestBuy I work at ever happening for that reason.
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Old 06-15-2008, 07:37 AM   #8  
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I had noticed a while back that there was a black spot on the lower right corner of my plasma also. It's just over 3 years old now. After checking different sources, it was just showing up when I was watching cable. The same spot with every channel...weird.
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Old 06-15-2008, 07:55 AM   #9  
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I would not settle for a repair, but I would exchange the set for a new one again...and keep doing so until I saw one that had no defects.
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Old 06-15-2008, 08:04 AM   #10  
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I would not settle for a repair, but I would exchange the set for a new one again...and keep doing so until I saw one that had no defects.
I agree. Rather than a repair, which could be an indicator of future problems, I would exchange it for a new set.
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Old 06-15-2008, 10:35 AM   #11  
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The problem is I live in a small town so to exchange it again it means that I have to drive a total of about 120 miles. Panasonic said that they were going to change out the whole display because there is really no way to fix a pixel on a plasma, so it is going to be basically like getting a brand new tv. But, I'll keep you updated.

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Old 06-15-2008, 11:23 AM   #12  
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Originally Posted by clearday View Post
I would buy a different model of the tv or at least a different build date. Might just be a bad batch. Check the build date on the box or back of the tv and see if they have a different batch for you to try another tv. Or just buy another brand.
What do you mean a bad batch? That sounds to me like a certain date, the whole batch of products made had a sort of flaw. If that's the case - why the hell would the manufacture not recall all those or at least not let them out on the market? As a consumer - that sort of information just infuriates me. (if in fact, that is what you mean)
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Old 06-15-2008, 12:06 PM   #13  
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Well, I did not intend to infuriate you or anyone else. Sometimes a manufacturer tests and releases items into the marketplace thinking they are fine. Many, many things. Unfortunately, once out in general use problems can arise. A bad batch of tvs isn't the end of the world. There have been bad power supplies, etc., on many brands. All the consumer has to do, with a tv, is return it. If enuf are returned, the stores will send them back to the manufacturer.

All faults cannot be known beforehand so that's just how life goes.
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