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Need to HARD RESET my Samsung TV

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Old 11-08-2018, 06:19 PM   #1  
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Default Need to HARD RESET my Samsung TV

I made a horrible mistake and signed up for CBS All Access, downloaded the app and my internet went to crap. Reset modem routers wireless everything. Finally realized the CBS app was using ALL available bandwidth. Deleting the app from the smart hub doesn't kill it. As long as the tv is connected to the internet everything else is useless.

Tried to watch StarTrek Discovery but there is a DEJA VU thing happening every few minutes or more often I get a repeat of the last 5 seconds. USELESS

HELP please.

Model UN58MU6070
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Old 11-08-2018, 07:33 PM   #2  
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Default Samsung support uninstalled the BAD app

Took some minutes but once they understood the problem it went away.(remote access)

They recommended also to check with my IP to see if something could be done. Tho the internet is usually fast enough to watch Netflix and Hulu at the same time it could not handle CBS All Access.


Thumbs up to Samsung support on this one.
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Old 11-08-2018, 07:49 PM   #3  
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Samsung factory default reset https://www.samsung.com/us/support/answer/ANS00049100/
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Old 11-10-2018, 02:40 PM   #4  
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I use CBS all access on a 7Mb down 2Mb up ISP service via a microwave link without any problems with buffering or drop outs.

What type and who's the ISP?
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