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Dish ViP 722 DVR Problems

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Old 12-09-2008, 07:00 AM   #1
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Angry Dish ViP 722 DVR Problems

When I push the DVR button on my remote, I receive:
Error 024
Unable to access this feature at this time.
Data not available.


Has anybody else seen this? How do you resolve it?
Or does this mean my DVR recorder is not working now?
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Old 12-09-2008, 07:47 AM   #2
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It would be in your best interest to call Dish customer support.
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Old 12-09-2008, 10:21 AM   #3
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Will your 722 do pause, rew and ffw, if not your HDD is toast.

The receiver will still work but no recording/buffering capabilities.

Call Dish Tecgh Support.
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Old 12-09-2008, 06:19 PM   #4
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Default No rec, fw, rw, or pause

The DVR will not rw, fw, record or pause
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Old 12-09-2008, 07:35 PM   #5
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Call Dish customer support.
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Old 12-09-2008, 10:10 PM   #6
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Your hard drive is smoked, you will need a new receiver. Period.
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Old 05-21-2010, 05:31 PM   #7
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Unhappy Dish ViP 722 DVR Problems

So, my DVR HDD has apparently failed in the same way.
Does this mean that there is no way to recover the data? Can I try extracting the HDD and recovering it the same way I might do for a computer HDD?

The dish tech support guys claim that I can pay the $39.99 for the ability to plug in an external HDD, and that I would then be able to copy off the old data. I am skeptical...

-BVE
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Old 05-21-2010, 05:38 PM   #8
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Quote:
Originally Posted by bve View Post
So, my DVR HDD has apparently failed in the same way.
Does this mean that there is no way to recover the data? Correct! Can I try extracting the HDD and recovering it the same way I might do for a computer HDD? No, it won't work.

The dish tech support guys claim that I can pay the $39.99 for the ability to plug in an external HDD, and that I would then be able to copy off the old data. I am skeptical...

-BVE
If the internal drive is not now working then you wouldn't be able to move any of the data (programs) to an external drive. The internal drive and commands must be functioning in order to be able to negotiate a transfer...
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Old 05-21-2010, 08:48 PM   #9
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Quote:
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Does this mean that there is no way to recover the data? Can I try extracting the HDD and recovering it the same way I might do for a computer HDD?
-BVE
You can try it. The recorded files could be intact if the drive is at all accessible. You could try a recovery service, but it could be expensive. If you did get the files you would have to get an external drive and put them there (unless there is something proprietary that precludes it). Unless there are some recordings that won't be repeated (and most are at some time), it probably isn't worth the trouble or possible cost.
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Old 05-21-2010, 09:36 PM   #10
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You can try it. The recorded files could be intact if the drive is at all accessible. You could try a recovery service, but it could be expensive. If you did get the files you would have to get an external drive and put them there (unless there is something proprietary that precludes it). Unless there are some recordings that won't be repeated (and most are at some time), it probably isn't worth the trouble or possible cost.
No he cannot recover them. They are encrypted in a Linux proprietary format that cannot be read or recovered other then by Dish and they will not do that.
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Old 07-07-2010, 07:22 AM   #11
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No he cannot recover them. They are encrypted in a Linux proprietary format that cannot be read or recovered other then by Dish and they will not do that.
I can not believe this to be true. The guy that did my install suggested that I buy an external HDD. He has one with his own personal system and said he get 5 time more recordings on his 722k, and can move them back and forth very easily.
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Old 07-07-2010, 08:23 AM   #12
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Originally Posted by satman858 View Post
I can not believe this to be true. The guy that did my install suggested that I buy an external HDD. He has one with his own personal system and said he get 5 time more recordings on his 722k, and can move them back and forth very easily.
Whether you believe it to be true or not, it is so as Dish uses their own encryption and a proprietary format so you cannot view the data on a computer or other device. You can add an external hard drive but if the original hard drive is not working there will be no way to transfer the data.
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Old 07-07-2010, 08:35 AM   #13
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Originally Posted by Loves2Watch View Post
Whether you believe it to be true or not, it is so as Dish uses their own encryption and a proprietary format so you cannot view the data on a computer or other device. You can add an external hard drive but if the original hard drive is not working there will be no way to transfer the data.

oops sorry Loves2Watch! I misunderstood the question.

Last edited by satman858; 07-07-2010 at 09:58 AM..
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Old 07-07-2010, 09:54 AM   #14
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But only a couple of times.
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Old 07-07-2010, 06:33 PM   #15
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But only a couple of times.
Transfer to/from EHD is now unlimited as is the transfer of an EHD among all of the 612/622/722/722k and probably 922 receivers on your account.
__________________
Seeking colinear harmonics!
Programming: Dish AT200
Displays: Sony VPH-D50Q FPCRT - 7 ft on the wall; Hitachi 57R59 RPCRT; Panasonic 42" Plasma; 26" Sanyo LCD
Receivers: 2 X DishNetwork Hopper w/Sling; DishNetwork Joey; 2 - TiVo HD Series 3; 1 - TiVo Premiere; Accurian 6000; Samsung SIR-T351; Panasonic ShowStopper 2000; ATI HDTV Wonder
Dish 1000.2 on 61.5,72.7;Sony 80GB PS3;Sony 500GB PS3 Slim; Toshiba HD-DVD
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