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Sept. 19 HD Channel Launch Date Q&A

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Old 09-13-2007, 12:40 AM   #1
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Post Sept. 19 HD Channel Launch Date Q&A

Q. What’s on DIRECTV.com?
A. Go to www.directv.com/hdcheck to be sure you have the right equipment for our new HD programming. Also check our website for a current list of our HD channels.

Q. What’s on channel 77?
A. Tune to channel 77, 92, 510, or 541 for a special presentation titled "Are You High Definition Ready?” It will air until late September 2007.

Q. Can I quickly confirm my system has new HD channels?
A. Tune to the Weather Channel (362). If you have a B-Band Converter (BBC) on the back of your receiver, you’ll see the Weather Channel programming in crystal clear High Definition and you’re ready to enjoy all the new HD channels.

Q. What does HDTV mean?
A. HDTV images are significantly more detailed than standard analog or digital TV, delivering rich, realistic images, as well as multichannel movie-theater-quality sound. HDTVs can display both standard definition and HDTV images, but they need HD signals to look their best.

Q. How is the sound quality on HD?
A. At best, standard-definition shows have 4-channel Dolby surround sound (left, center, right, and one rear "surround" channel), but they usually have 2-channel stereo. High-definition broadcasts, on the other hand, support 5.1-channel Dolby Digital surround sound (left, center, right, left and right surround, and a subwoofer--the .1 part, for booming bass). This is similar to the sound you hear in a movie theater or, with the properly equipped home theater, on a DVD. Not all HD broadcasts have 5.1 Dolby Digital yet, but the majority does, and you'll hear--and feel--the difference. Of course, you'll need a home-theater audio system to take full advantage of it.

Q. How does SD look on an HD set?
A. It depends on screen size. Some standard-definition programming may look a little sharper and cleaner on your HDTV set, but more often, it looks worse. That's because all the little flaws and murkiness inherent in regular TV images become that much more obvious when blown up to larger sizes, especially when compared to crystal-clear HD channels. In addition, because SD programming has a narrow aspect ratio of 4:3, you'll see black bars on the left and right sides of the picture if you're watching on a wide-screen 16:9 set. If the black bars bother you, adjustments on all HDTVs can make 4:3 programming fill a 16:9 screen, but when doing so, they crop or distort the image.

Q. What does simulcast mean?
A. It indicates a channel or network that is broadcast simultaneously in both HD and SD.

Q. Are HD and Digital TV the same thing?
A. Everything on DIRECTV is digital quality. HD is also digital – but, of course, it’s must more detailed than Standard-Def digital. High Definition refers to the resolution of the video (720p, 1080i or 1080p). Digital TV means that the off-air signals are transmitted digitally (usually in ATSC). This is unlike the older analog signals (NTSC). Digital TV broadcasts can be a mixture of standard definition and high definition programs.

Launch dates

Q. When are new HD channels launching?
A. September 19, 2007 – and we’ll continue to add more new HD channels until the end of 2007. Keep checking our website for new channels.


HD Programming

Q. How can I tune to the new HD channels?
A. When we launch new channels starting September 19, 2007, there will be 3 types of channels:
(a) HD versions of existing SD (Standard Definition) channels
(b) HD channels similar, but not the same as existing SD channels
(c) New HD channels
New HD versions of SD channels will be located on the same channel as the SD version.
If you have an H20, H21, HR20, or HR21 receiver, both versions will be listed in the program guide. The HD version will be the first version listed. For example, if you tune to 362 (The Weather Channel) in the guide, you’ll see 2 listings, the upper in HD and the lower in SD. Typing 3-6-2-ENTER will automatically tune to the HD version. For all other receivers, only the SD version will be visible.
For HD channels similar to SD channels, they will be located in the program guide close to the SD channel number. In some cases, these similar HD channels will be put on “sub-channels” like 360-1. In this case, the HD channel will be listed in numerical order (360-1 follows 360) and direct tuning via remote control will require using the “dash” key in the lower left corner before entering the sub-channel number.

Q. What HD channels will I get?
A. For the channels in your current programming package, you’ll automatically get the HD versions that are offered as long as you have the HD Access service.
For example, if you get ESPN in your current package, and you have HD Access, you’ll get ESPN HD. If you subscribe to HBO you’ll be able to get the HBO HD channels with HD Access. Don’t forget that an HD television, 5-LNB dish, and DIRECTV HD equipment are also required. (We strive to offer all the HD content possible, but programming is subject to change at any time.)

Q. What’s the most HD I can get?
A. Subscribe to:
PREMIER package
• For all the basic networks and their HD simulcasts.
• For all the premium HD channels (HBO, Cinemax, Showtime, and Starz).
• For all the 24x7 Regional Sports Networks (RSN)
• For any non-game on an RSN as part of Sports Pack.
HD Access
• Required for any access to HD.
DIRECTV HD Extra Pack
• For Unique HD channels that don’t have an SD simulcast.
NFL Sunday Ticket / SuperFan or other sports packages
• For out-of-market games.

Q. Is there an HD package just for HD - without SD?
A. No. With HD Access DIRECTV will provide the HD counterpart (where available) to all the channels that you get in your DIRECTV programming package, so you will automatically get the most HD channels you can.
To have the complete DIRECTV HD channel offerings, you would need to add the DIRECTV HD Extra Pack which contains unique HD only channels. (All pricing subject to change at any time without notice.)

Q. Where are my Regional Sports Networks (RSN)?
A. If you think you lost your RSNs, make sure you have a B-Band Converter attached to the SAT-IN in the back of the receiver. RSNs are now being delivered by our newest satellite, which requires the B-Band Converter. (Before September 2007, the RSNs came from a different satellite, which limited the scope of the RSNs.)

Q. Will I get HD locals?
A. If you get HD locals now, you should still get them from the new satellites too. To check local channel availability in your area, visit www.directv.com/locals. Eligibility based on service address.

Q. Are there international services available in HD?
A. No. HD is not currently available from foreign networks.

Q. Are the HD channels on 24/7 or are they On-Demand?
A. Most HD channels have programming 24/7, although some of the programming delivered by the provider may be in Standard Definition. HD PPV and On-Demand programming may also be available.

Q. I have HD – so why doesn’t it look special?
A. Often, people think they’re watching HD, when it’s really Standard-Definition. To view HD, you need all of the following:
• HD television set.
• HDMI or component connections.
• HD resolution settings in the receiver and TV.
• HD receiver.
• HD programming (HD Access, etc.).
• Tuned to a channel that provides HD.
• Watching a show that’s broadcast in HD on the HD channel.


HD Equipment

Q. How do I know I have the right model receiver?
A. If you have an H20, H21, HR20, or HR21, you have the right model receiver. To confirm it, open the access card door – it’s on the front of the receiver. Inside the door you’ll find a white sticker with the model number. You can also find the model number through the user interface. Go to Menu, Settings, Set Up, Info & Test.

Q. Is a B-Band Converter required?
A. Yes. It’s a small device attached to each SAT-IN in the back of your HD receiver.
Exception: If you’re in a property – like an apartment – that gets service from one dish for the whole property, you don’t need a B-Band Converter.

Q. Do I need a new dish?
A. If you have the right receiver (H20, H21, HR20, or HR21), then you probably have the right dish, which is sometimes called the KaKu dish. The KaKu dish is slightly bigger than the older 1-LNB and 3-LNB dishes. To identify it, it has a long LNB, which is shaped like a rear-view mirror in a car. That assembly holds 5 LNBs, some of which are combined to look like 1 LNB.

Q. Can I install the 5-LNB Slimline dish myself?
A. Due to the complexity of the dish alignment process, a professional installation is required.

Q. How long does it take to install the new dish?
A. It takes about 2-3 hours.

Q. Is additional cabling needed? Like CAT 5?
A. All DIRECTV receivers require RG6 coaxial cable into the SAT-IN jacks in the back of the receivers.

Q. Do I get credit for my old dish? What happens to it?
A. There’s no credit for the old dish. It’s removed at customer’s request.

Q. Can I install the receiver myself?
A. Yes, but it’s difficult for most customers. To make sure it’s installed correctly - with all the right settings and connections – we recommend a professional installation.

Q. Will the installation improve my sound quality?
A. Depending on the connections available at the HD television set, the sound quality can improve. (For example, HDMI provides Dolby digital audio.)

Q. What do I need to get theater sound?
A. You’ll need a compatible AV receiver with available inputs and outputs - preferably HDMI.

Q. What’s the recording capacity of the HD DVR?
A. Recording capacity depends on the type of programming. Fast-action programming in HD takes the most space. Estimated recording capacity:
• 30 hours of MPEG-2 HD
• 50 hours of MPEG-4 HD
• 200 hours of Standard Definition (SD)

Q. How do I know if I have the proper equipment?
A. You can check The Weather Channel (362) or do a visual check. (See question on “Searching for Satellite Signal” below.)

Q. Why do I see “Searching for Satellite Signal”?
A. When you direct-tune to a new HD channel (like 3-6-2 ENTER) and you see “Searching for Satellite,” you don’t have the right equipment to get the programming from our new satellite. You need:
• The right receiver model (H20, H21, HR20, or HR21).
• B-Band Converter at each SAT-IN in back of receiver.
• KaKu dish (also known as 5-LNB or Slimline).
• If a multiswitch is required, it must be a wideband 6x8.


Apartment / Condo

Q. What if one dish serves the whole property?
A. You should contact your authorized DIRECTV MDU dealer for information regarding equipment requirements for the new HD channels. MDU properties have special wiring that allows them to use a single dish for more than one residence


Pricing

Q. Will the price of HD Access increase?
A. HD Access will remain $9.99 per month. And don’t forget that the PLUS HD DVR package includes HD Access. (All programming and pricing subject to change at any time.)

Q. With so much new HD, isn’t there more cost?
A. There is an extra new premium service of unique HD networks - DIRECTV HD Extra Pack for just $4.99/month. And, HD PPV, movies, and professional sports subscriptions are sold separately.

Q. Is DIRECTV HD Extra Pack free?
A. It’s a free preview until December 15, 2007. After that, it costs $4.99 per month.


For more info: http://www.directv.com/DTVAPP/global...setId=P4360042
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Old 09-13-2007, 12:43 AM   #2
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Maybe the MOD can make this a sticky.
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Old 09-13-2007, 02:52 AM   #3
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Very cool dman59 ! Thanks for the info !
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Old 09-13-2007, 03:59 AM   #4
High Definition is the definition of life.
 

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I would be ready as of last week if the service man had knocked on my door or rang the doorbell to install my new equipment, instead of leaving a note saying "Sorry We Missed You. Please call to reschedule your appointment." Sorry bastard.
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Old 09-13-2007, 04:26 AM   #5
High Definition is the definition of life.
 
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lol, this is funny!!! That is why its only internal use!!!!! I don't know why they leak it out to the public because its only get people confused. Also, that is so outdated!!!!! We get those every other day with things changing.
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Old 09-13-2007, 05:26 AM   #6
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Dman59, Thanks for all the info!
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Old 09-13-2007, 06:01 AM   #7
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High Definition is the definition of life.
 
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I'm guessing that the OP meant to suggest we check the Weather channel on or after Sept 19. I still get the weather channel in SD. Also Channels 77, 92 etc. are no longer being broadcast to my receiver. Thanks for the information.
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Old 09-13-2007, 07:30 AM   #8
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now you have me thinking.
i thought i had all the right things.and right signal on 499.
but as for the weather channel.its still in sd not hd.
do i have a problem?
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Old 09-13-2007, 07:37 AM   #9
High Definition is the definition of life.
 
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Like I said (or Dman since I was quoting him from one of my posts), outdated info!
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Old 09-13-2007, 08:19 AM   #10
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Quote:
Originally Posted by mystic7 View Post
Like I said (or Dman since I was quoting him from one of my posts), outdated info!
Lol, sorry mystic7! At first they advise us Sept. 17, then got back to work yesterday and then thats when I seen the Q&A. Compare the one online and the one I posted is a little different.
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Old 09-13-2007, 08:35 AM   #11
High Definition is the definition of life.
 
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Quote:
Originally Posted by dman59 View Post


Q. Is there an HD package just for HD - without SD?
A. No. With HD Access DIRECTV will provide the HD counterpart (where available) to all the channels that you get in your DIRECTV programming package, so you will automatically get the most HD channels you can.
To have the complete DIRECTV HD channel offerings, you would need to add the DIRECTV HD Extra Pack which contains unique HD only channels. (All pricing subject to change at any time without notice.)
I just read today on tvpredictions that you will be offering an HD only package.
Quote:
Q. Where are my Regional Sports Networks (RSN)?
A. If you think you lost your RSNs, make sure you have a B-Band Converter attached to the SAT-IN in the back of the receiver. RSNs are now being delivered by our newest satellite, which requires the B-Band Converter. (Before September 2007, the RSNs came from a different satellite, which limited the scope of the RSNs.)
Does this mean that RSN South is now in HD? I was watching Braves-Mets last night and it was SD.
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Old 09-13-2007, 08:36 AM   #12
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Did anyone else notices that online it did not talk about the HD Extra Pack nor are those channels thats in that package are listed.
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Old 09-13-2007, 09:01 AM   #13
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Once more, in English this time
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Old 09-13-2007, 03:43 PM   #14
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Default Question to DAMON?

"DIRECTV HD Extra Pack
• For Unique HD channels that don’t have an SD simulcast."

This is where the Smithsonian channel lies I believe. So, there is another charge above my CHOICE and HD ACCESS ($9.99) to get this?
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Old 09-13-2007, 04:37 PM   #15
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Quote:
Originally Posted by jackq View Post
now you have me thinking.
i thought i had all the right things.and right signal on 499.
but as for the weather channel.its still in sd not hd.
do i have a problem?
I don't think weather channel HD is supposed to work until September 19th. Someone please correct me if I am wrong.
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