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Terrible Customer Service at DirecTV

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Old 09-19-2007, 09:43 AM   #61  
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Originally Posted by DtvRep07 View Post
Just for your information, DirecTV makes no profit off the Sunday Ticket. Every penny of what you pay goes to the NFL and to broadcasting. So if you want to blame someone for pricing you out, blame the NFL. The point is that you wouldn't pay less for it on cable.
That is the biggeset LIE out there. They absolutely make a profit off NFL Sunday ticket... do you ever read business magazines?

WOW.

They make a profit off the advertising... and MILLIONS and MILLIONS off the advertising.

What an unbelievable dumb statement by a so called DTV employee.
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Old 09-19-2007, 09:46 AM   #62  
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anyone know of any companies that do repair for DTV in NY? (NOT THROUGH DTV)
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Old 09-19-2007, 11:11 AM   #63  
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Originally Posted by Spicy Mikey View Post
CatManDoo, Good question. I went with Sat because it was a better value at the time after the equipment investment. That was 7 years ago. With DirecTV falling behind in HD and their prices going up, I'm seriously questioning my decision. I may switch back to cable in the next year if things don't change
Mikey, for what it is worth... DON"T DO IT. I was pretty much fed up with D* after six years of service and being a relatively earlier adapter of their HD package and became frustrated with degraded PQ and a lack of new new channels and switched to Comcast about a year ago. My reinstall appointment with D* is tomorrow.

If you think that D* is slow at rolling out new channels and technology and that cable would be better than you have a RUDE awakening coming with Cable. Your friendly neighborhood cable company may have a lower programming cost to start but if you add extra receivers, HD or DVR their nickle-and-dime you to death.

Don't get me wrong, both have their faults, but I came to the realization that D* was no worse than anyone else.

Remember, just my opinion, you have to make whatever decision is right for you.
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Old 09-19-2007, 11:15 AM   #64  
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Mikey, for what it is worth... DON"T DO IT. I was pretty much fed up with D* after six years of service and being a relatively earlier adapter of their HD package and became frustrated with degraded PQ and a lack of new new channels and switched to Comcast about a year ago. My reinstall appointment with D* is tomorrow.

If you think that D* is slow at rolling out new channels and technology and that cable would be better than you have a RUDE awakening coming with Cable. Your friendly neighborhood cable company may have a lower programming cost to start but if you add extra receivers, HD or DVR their nickle-and-dime you to death.

Don't get me wrong, both have their faults, but I came to the realization that D* was no worse than anyone else.

Remember, just my opinion, you have to make whatever decision is right for you.

I can speak from experience on this. DTV cust service screws me monthly. I wanted to leave, I really did. I was set to leave.

Then after researching what I had available to me... crappy TW cable who doesn't even have NFL Net or B10 Net, or Dish Network who doesn't have MLB EI.

I said to myself I can live without NFL ST as Im at the Bengals games 8 times a year and they are almost always on locally when on the road, but I can't live without the B10 Network for college football or MLB EI.

It's the old adage that the grass is always greener. Someday it will be when there is real competition in whats provided.

Until then, I've accepted (not happily) the fact my customer service will stink and my bill will always be wrong, all for the love of what I really want to watch.
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Old 09-19-2007, 11:17 AM   #65  
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Seriously, why doesn't DTV have their own forum where they can get input/suggestions from the people on the receiving end.
They do: DIRECTV Technical Help Forum
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Old 09-19-2007, 11:21 AM   #66  
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Originally Posted by hitdog042 View Post
I can speak from experience on this. DTV cust service screws me monthly. I wanted to leave, I really did. I was set to leave.

Then after researching what I had available to me... crappy TW cable who doesn't even have NFL Net or B10 Net, or Dish Network who doesn't have MLB EI.

I said to myself I can live without NFL ST as Im at the Bengals games 8 times a year and they are almost always on locally when on the road, but I can't live without the B10 Network for college football or MLB EI.

It's the old adage that the grass is always greener. Someday it will be when there is real competition in whats provided.

Until then, I've accepted (not happily) the fact my customer service will stink and my bill will always be wrong, all for the love of what I really want to watch.
Hitdog, I feel your pain... that is part of the reason I went back to D*. Comcast took away my NFLNet (moved it to their "Sports Pack") and are still in a pissing contest with the B10, so not B10 net for me either. Although after Appalachian State whipped up on my Wolverines on opening weekend, it may have been a blessing that I could not watch. I bet you loved that!!
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Old 09-19-2007, 11:25 AM   #67  
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Hitdog, I feel your pain... that is part of the reason I went back to D*. Comcast took away my NFLNet (moved it to their "Sports Pack") and are still in a pissing contest with the B10, so not B10 net for me either. Although after Appalachian State whipped up on my Wolverines on opening weekend, it may have been a blessing that I could not watch. I bet you loved that!!
Actually, the majority of us Ohio St fans did not like it. Only the dumb drunk college kids liked that.

Us knowledgeable fans realize that when Michigan loses, it hurts Ohio State. It hurts our BCS score, it hurts the B10 BCS rating, it does so many bad things to teams like OSU and PSU that people dont understand.
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Old 09-19-2007, 11:49 AM   #68  
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Us knowledgeable fans realize that when Michigan loses, it hurts Ohio State. It hurts our BCS score, it hurts the B10 BCS rating, it does so many bad things to teams like OSU and PSU that people dont understand.
Not only that, Buckeye fans do not want to see Lloyd Carr get fired. He is Michigans version of John Cooper.
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Old 09-19-2007, 12:01 PM   #69  
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Not only that, Buckeye fans do not want to see Lloyd Carr get fired. He is Michigans version of John Cooper.
At least Cooper was likeable. Carr is just a personality dud, and quite a jerk too.
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Old 01-28-2017, 03:42 AM   #70  
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I just left DirecTV for Cablevison. The sole reason was the terrible customer service that I received. I was using a HD250 Tivo unit and although it was slow as molasses it still was a good system. I have enclosed a modified version of the letter that I sent to DirecTV complaining about the poor customer service. I wanted to post this just to notify perspective consumers about the issues that I had with DirecTV.

I am in the process of writing up a review of Cablevisons HD PVR compared to the Hughes DirecTV service, but that will be posted in a different forumÖ.

VP Of Customer Service
DirecTV Corporate Offices
2230 East Imperial Highway
El Segundo, CA 90245
Friday, January 28, 2005



Sirs,

I have been a DirecTV customer since January 2003. In that timeframe I have required onsite technical support three of four times. Each time that an appointment has been scheduled, the technicians have failed to show up for the initial scheduled appointment. On three of those occasions I was not even afforded the courtesy of phone call to tell me that the appointment could not be kept as promised. Each time I have called DirecTV for service it has cost me a day of work and many wasted hours. The lack of respect for your customerís time is beyond rude and is totally unacceptable. I understand that you ďjobĒ out the service piece of your business. It is obvious to me that you donít take great care who you award those contracts to.
My latest service fiasco started on January 10th I called DirecTV because I was experiencing a problem with my HD Tivo unit. I spoke with a technician and worked through some various questions and answers. In the end the technician agreed with me that the Tivo unit was at fault and he told me that a service call needed to be scheduled
The person who took the call scheduled the appointment with me for Friday January 14th between the hours of 8:00 and 12:00. I took the day off from work and waited. At 1:00 PM I called DirecTV and was told that service personís van broke down. (Actually I think they gave me that excuse in the past, either that or the company that does this work has a fleet of broken down vehicles.) I asked the rep on the phone why I wasnít called to reschedule, which could have, at the very least, limited the amount of time that I wasted on this. He could not give me an answer to that. He was very helpful and said he would try and arrange a service call for later that afternoon. An hour after that call, someone from the local office called me and said that they would be coming by in few hours. At 6:00PM I called DirecTV, because no one showed. A supervisor named Nick told me that he would try and arrange a call later that same night and ďyou may or may not get a phone call this evening.Ē Now thatís customer service at itís finestÖ We may call or we may not callÖ..
Nick also told me that he would at get an appointment set up for Saturday in case they didnít show on Friday night.
On Saturday January 15th at 9:30AM I received a call from Brundila, a customer reprehensive at Halsted Communications. She asked me to explain to her what my complaint was. When I explained the entire story she informed me that they didnít have scheduled appointment for me for Saturday and that they would not be coming. I called DirecTV back and spoke to a supervisor named Tommy, after another 40 minutes on the phone he informed me that the local company would not be coming and he offered to reschedule for sometime later the next week. When I objected he told me that Halsted told him that they tried to service me on Friday but that no one answered the door or phone. I explained that I had been home the entire day, and asked if they had shown up why didnít they leave a note on the door or a message on my answering machine. What Iím assuming is that they never showed and lied to cover their poor performance. This left me with only one option, to reschedule a new time over a week away. Iím not concerned with the lack of TV, I am concerned about wasting another day sitting home waiting for the good folks at Halstead to show up.
On Thursday January 20th, a technician finally showed came to look at the problem that I was having. This technician was from tech Star, yet another sub-contractor under Halsted. He informed me at that time that he couldnít do anything about it since he isnít authorized to exchange the (obviously) broken unit. He told me that I needed to call DirecTV and that they would send out another unit to replace the one I owned. My frustration lies in the fact that all this wasted time could have been avoided if the technician who worked with me on the very first call had just sent me the replacement unit.
On January 25th I received my replacement Tivo unit via Fedex, over two weeks after my initial service call.
Today I called DirecTV to discuss canceling my service. I spoke to a person named Mark who was very good at denying that this type of service is a problem with DirecTV. He offered nothing except a credit for the length of time that I was unable to access my TV service. I decided at that time to cancel the service and find a way to sell my $1,000 Tivo unit. So I could recoup some of the cost of using DirectTV.
I only spend; on average $120 a month with DirecTV, but the total investment that I had to make to use your service was substantial. I know the loss of my account will not cause tears to flow at DirecTV but it should be something that you are looking at. What really irks me is that I payed an additional $7.99 a month for the protection plan, of course ever time I need service some issue arose. Isnít great to pay extra money for service that I didnít even get!
To have your company and itís affiliated Service Company, Halstead Communication (and however they sub-contract to) treat me in this manner numerous times is unacceptable. If the blame lies with Halstead, you should reevaluate who you use for your customer service, since the majority of your customers, no doubt, judge DirecTV by the quality of service, or lack there of, that they receive. I canít imagine that Iím the only person who has had this type of experience with DirecTV / Halstead.
I expect that this communication will fall on deaf eyes, since you have not shown me that you are properly responsive to customer issues; but I felt the need to document this series of incidents. I plan to make them available on the various Web Blogs whose subject matter relates to High Definition TV and television satellite systems.
Good sir,
I think I have the answer to this problem and probably to many other ones you have undoubtedly encountered. First run down to your neighbourhood hardware store lowes, Home Depo and rent yourself a big wood chipper now is not the time to be cheap get the biggest and best that'll run you about $200-300 do not waist your money on insurance trust me you won't need it. And while your there get yourself a couple day Labour's what ever your stands is on them doesn't matter...get em! Stay with me here. These chippers tipicly have some gas but your gonna wanna fill up that's important oh and pay the guys ahead a of time " they work better and do more", okay so get that puppy home and crank her up and to the highest speed.. AND HAVE THEM THROW YOU IN IT!!!! Because your a horrible piece of st!7 and no one likes you. Hope it helps😁 Have a blessed day.
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Old 01-31-2017, 07:22 AM   #71  
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Good sir,
I think I have the answer to this problem and probably to many other ones you have undoubtedly encountered. First run down to your neighbourhood hardware store lowes, Home Depo and rent yourself a big wood chipper now is not the time to be cheap get the biggest and best that'll run you about $200-300 do not waist your money on insurance trust me you won't need it. And while your there get yourself a couple day Labour's what ever your stands is on them doesn't matter...get em! Stay with me here. These chippers tipicly have some gas but your gonna wanna fill up that's important oh and pay the guys ahead a of time " they work better and do more", okay so get that puppy home and crank her up and to the highest speed.. AND HAVE THEM THROW YOU IN IT!!!! Because your a horrible piece of st!7 and no one likes you. Hope it helps😁 Have a blessed day.
Holy crap!!! What a moron. The OP posted that in 2005... I think he has moved on by now. So should you.
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Old 01-31-2017, 05:15 PM   #72  
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Holy crap!!! What a moron. The OP posted that in 2005... I think he has moved on by now. So should you.
He got an account at Blockbuster. No more need for DTV.
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