High Def Forum - Your High Definition Community & High Definition Resource

Go Back   High Def Forum - Your High Definition Community & High Definition Resource >
Rules HDTV Forum Gallery LINK TO US! RSS - High Def Forum AddThis Feed Button AddThis Social Bookmark Button Groups

DirecTV Forum Discuss and learn about DirecTV High Definition Satellite TV.

Angry with Directv Customer Service

Reply
AddThis Social Bookmark Button
 
Thread Tools
Old 02-11-2007, 11:20 PM   #1  
My plasma is High Def.
Thread Starter
 

Join Date: Feb 2007
Posts: 5
Default Angry with Directv Customer Service

My area cable company had a special running at the new year to try and get you to switch over. My price with tax was going to be $52.88. I got a work order printed out and on hold waiting for my call which was good for 30 days.

My Directv it seems continued to go up in price as I was paying a little over $80. I have total choice plus with locals, plus 3 additional receivers, plus HD service.

We decided to cut HD channels. That got us down to around $72. I called Directv and asked what they could for me. They didn't offer me anything so I told the Hispanic lady that I barely could understand, I was dropping their service for cable as we just didn't have time to watch much anymore with work and all.

She offered to price match. My bill would come out around $53. I agreed to stay with them for 1 year. I got her name and her department.

Well, bill time came last month and nothing was changed. I called back and got another lady that was equally hard to understand. She said the credit had "forgotten" to be issued and immediately did so. My total was correct that I was previously quoted. She apologized for the mistake.

A week ago, we had satellite issues. My new HD receiver that I got last fall for my birthday had died. Directv said they would send me a new refurbished one out. THey did and I sent mine back in to them. The replacement wouldn't even come on. So I called back. They sent out a tech guy. He gave us a different one and took that box. He said that happens occasionally. I was good to go again.

Tonight, I look at my bill in shock!
I am charged the old rate of $72, plus a past due of the difference of last month that she supposedly credited me, PLUS a service call, plus a refurbed box!!!

My bill is now $278!!!

Now this is rediculous!!!

I have to call every month for my credit?

I am charged for a box that was under 1 year warranty that THEY confirmed and I have the purchased receipt from?

They are going to give me a credit then charge it back???

*********

Okay, what can they do if I refuse to pay this amount and drop their service?

I believe in 3 strikes and your out.
kathysvideos is offline   Reply With Quote
Old 02-11-2007, 11:53 PM   #2  
High Definition is the definition of life.
 

Join Date: Dec 2005
Posts: 168
Default

*********

Okay, what can they do if I refuse to pay this amount and drop their service?

I believe in 3 strikes and your out.[/QUOTE]

They can send you to collections and hit you up with a cancelation fee for not fullfilling your commitment and all this would go against your credit score.
Blade316 is offline   Reply With Quote
Old 02-12-2007, 06:44 AM   #3  
High Definition is the definition of life.
 

Join Date: May 2006
Location: Wailuku, Hawaii
Posts: 295
Default

Call Customer Retention Service.
justloafing is offline   Reply With Quote
Old 02-12-2007, 09:37 AM   #4  
High Definition is the definition of life.
 

Join Date: Jan 2007
Posts: 817
Default

I am amazed at the number of people who claim they get Directv customer service reps who they can't understand. In 7 years I have only encountered American customer service personnel.
stonedog23 is offline   Reply With Quote
Old 02-12-2007, 05:44 PM   #5  
DTV customer for 12 years
 

Join Date: Feb 2006
Location: Naperville, IL
Posts: 36
Default

Quote:
Originally Posted by stonedog23
I am amazed at the number of people who claim they get Directv customer service reps who they can't understand. In 7 years I have only encountered American customer service personnel.
Agree 100%. While I may have been connected to a CSR that was not quite as educated on DTV issues/offerings as others, all have been well spoken, helpful, and passed me on if needed (including to retention). I sometimes wonder about the people making the calls being able to articulate and understand what is going on vs. the CSR. And no, I am not a DTV schill just a customer for over 9 years who has had his share of calls with customer service.
boldie24@wideo is offline   Reply With Quote
Old 02-12-2007, 06:37 PM   #6  
High Definition is the definition of life.
 

Join Date: Feb 2007
Posts: 150
Default

Sorry to hear about your problems.
I have had D* for 4 years. Never has a problem that wasn't solved quickly by a CSR.

All the CSR's I have encountered have been English, and I could understand them very clearly.

*Side Note:
I am having HD service installed tommorrow, I will make sure that I post my observations.

There is a winter storm advisory for tommorrow, hope they won't cancel.
adhood is offline   Reply With Quote
Old 02-12-2007, 06:54 PM   #7  
High Definition is the definition of life.
 
Jimbos's Avatar
 

Join Date: Mar 2005
Posts: 1,990
Default

Quote:
Originally Posted by stonedog23
I am amazed at the number of people who claim they get Directv customer service reps who they can't understand. In 7 years I have only encountered American customer service personnel.
Believe me, it happens, but it happens in most businesses, it all depends where the channel backs send you.
I have come across foriegn service reps and I do my best to understand them,if I can't I will ask for someone else, maybe a supervisor or simple call back.

Jimbo
Jimbos is offline   Reply With Quote
Old 02-14-2007, 10:03 AM   #8  
High Definition is the definition of life.
 

Join Date: Jan 2007
Posts: 817
Default

Sure it happens Jimbo, but you'd think in 7 years I would have gotten one of these foreignors where English wasn't their first language when calling Directv. Now the last time I called Netgear I did get an East Indian fellow who was very knowledgeable, but very hard to understand.
stonedog23 is offline   Reply With Quote
Old 02-14-2007, 10:51 AM   #9  
Sports in SD is death
 
herkyjerk's Avatar
 

Join Date: Jan 2007
Location: Newport News, VA
Posts: 210
Default

Quote:
Originally Posted by kathysvideos
We decided to cut HD channels.
You lost me right there
herkyjerk is offline   Reply With Quote
Old 03-09-2009, 12:56 PM   #10  
What is HD?
 

Join Date: Mar 2009
Posts: 2
Default

I work for a company that has a contract with DTV to do install and service work ...
your problem with the bad receiver is very common, I see it everyday... we HATE to take Refurbs from our wharehouse.. half might work...
I go to serice calls (SC) everyday with the same problem u had.. DTV has mailed out a dead receiver (IRD)..


Ever wonder why they just mailed it out to you anyway??? why did they not send someone out to fix it the 1st time.... prolly because the ppl u spoke with are paid to keep the paid service calls at a minuim if they can get u to fix it ur self they don't have to pay us to do it....
I hear from customers everyday the same problems you had with your bill... VERY common.. also about the spanish speaking CSR... most are in INDIA... they simply transfer your call over the internet to a contracted call center, prolly in another country to save themselves more money... all the time they conuintlly screw your bill up.... hoping that u will just give up and pay them

The Customer Retetion Line is prolly an actual DTV employees... these ppl are not paid on commmision... so they shouldnt add hidden fees on ur bill and are general much better educated they the retards from the call centers..

I will post more later... can't think about this stuff much... blood pressure gets outta control
AngryDtvTech is offline   Reply With Quote
Old 03-09-2009, 02:05 PM   #11  
What ever
 
chirshey's Avatar
 

Join Date: Apr 2006
Location: Sunning in SoCal
Posts: 916
Default

Mr. Angry,
How about on your next post you include some positive feedback about your day at work. If your job is really as bad as you indicate in your post and it is effecting your health, you should start looking to find a less stressful line of work. It's really not in your best interest/longevity to continue working in the environment you now find yourself in. And, if further posting here about your daily stressful situations negatively effects your blood pressure, by all means don't do it. We will survive and it will make us all feel better knowing that you have made a positive step in lowering your blood pressure, thus leading you toward a much more healthy life style.
chirshey is offline   Reply With Quote
Old 03-09-2009, 02:19 PM   #12  
WestDC
 
WestDC's Avatar
 

Join Date: Dec 2005
Location: EARTH
Posts: 2,415
Default

I have only been angry once in my 12 yrs with D* all I had to do was email [email protected]

And explain in a nice way what the problem was and a short history of it and all was resovled in a quick(24hrs) and polite way.
WestDC is offline   Reply With Quote
Old 03-09-2009, 02:46 PM   #13  
My LCD is High Def
 
spidy's Avatar
 

Join Date: Jun 2007
Location: Minnesota
Posts: 206
Default

I always just ask to speak to a supervisor if I have to call a second time to Request something to be Fixed... Actually when I had an issue with my signal loss I started with the Supervisor..I told the CSR I know exactly what you are going to say and I need to talk to someone who can make a decision, not give me the normal run around....
spidy is offline   Reply With Quote
Old 03-09-2009, 04:39 PM   #14  
Yea sure, I get it?
 
jpcamaro70's Avatar
 

Join Date: Nov 2006
Location: Long Island
Age: 45
Posts: 581
Default

I am having billing issues as well. Forget about the DVR issues. It started early last year after 3 dvr's in 6 months, they offered a $10 credit for 12 months. As it happens, every few months, the credit goes away and i have to call again. They do take care of it, but i have to keep calling. I actually had to call them this morning to fix my bill, this time, my discount was cancelled because i have an expired program, total choice plus is something else now i guess. He offered me the new package with the discount which had just a few stupid channels added, i declined, and stated i just wanted the remainder of my discount applied. He said he couldn't and transfered me to retention, who immediately applied the discount for a new 12 months. So although they keep dropping it, the discount is getting extended for me. I think they do this and expect some people not to catch it IMO.
jpcamaro70 is offline   Reply With Quote
Old 03-09-2009, 06:42 PM   #15  
High Definition is the definition of life.
 

Join Date: Sep 2007
Posts: 44
Default

Quote:
Originally Posted by chirshey View Post
Mr. Angry,
How about on your next post you include some positive feedback about your day at work. If your job is really as bad as you indicate in your post and it is effecting your health, you should start looking to find a less stressful line of work. It's really not in your best interest/longevity to continue working in the environment you now find yourself in. And, if further posting here about your daily stressful situations negatively effects your blood pressure, by all means don't do it. We will survive and it will make us all feel better knowing that you have made a positive step in lowering your blood pressure, thus leading you toward a much more healthy life style.

A Dr. Phil in every crowd.

Jeff
piratefan98 is offline   Reply With Quote
Sponsored Links
Go Back   High Def Forum - Your High Definition Community & High Definition Resource >
AddThis Social Bookmark Button
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


to Angry with Directv Customer Service
Thread Thread Starter Forum Replies Last Post
Terrible Customer Service at DirecTV Ct HD Boy DirecTV Forum 71 01-31-2017 05:15 PM
Has Anyone Ever SUED DirecTV? MrTwix DirecTV Forum 100 02-04-2010 01:01 PM
This Makes Me Angry !!! rickbbb DirecTV Forum 39 05-30-2008 08:57 AM
New Service Billing Complaint WolfpackRon DirecTV Forum 10 01-15-2008 08:36 AM
Preventing a DirecTV hosing? diehardstroker DirecTV Forum 98 08-26-2007 04:01 PM
DirecTV's win back team lied bobtomay DirecTV Forum 19 08-18-2007 12:26 AM
Customer "Service"? Long Post... chris83 DirecTV Forum 6 01-17-2007 05:46 AM


All times are GMT -6. The time now is 08:45 AM.



Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Copyright 2004 - 2018, MH Sub I, LLC dba Internet Brands