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DirecTV Genie 2 - horrible device

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Old 01-07-2019, 04:11 PM   #1  
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Default DirecTV Genie 2 - horrible device

Hello everyone,,

I've had the Genie 2 since Jan'17 (been a DTV customer for 14 years), we have 2 wired and 2 wireless mini boxes. In our living room we have the Genie base unit and a wireless box (about 12 inches under the Genie) - we're constantly getting "connecting to server" messages, freezing images ranging from 5 seconds to 30 seconds and now the mini is rebooting all the time. The wired systems have the freezes to, but the wireless one seems to reboot more.

I've called DTV a few times and they do the same routine, pretend this isn't a known issue with the Genie 2s, sent a tech out twice just for both of them to say "it's the Genie"

I really keep DTV for the NFL RedZone but i'm really losing interest in this horrible system, it's 2018 FFS

Has anyone else gotten better results from DTV with these systems? I'm going to call them after the holidays and say I want a better solution or I'm punting them for cable.
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Old 01-09-2019, 11:23 AM   #2  
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Suggest IF your NOT happy --Leaving is your best bet-- I hope you can make a clean break - and Can get your Account closed without Issue.
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Old 01-27-2019, 04:43 PM   #3  
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they have the newer c61w client you could try, genie 2 is slower than the hr54 though, unless you need 7 clients, hr54 is better deal, but only streams to 3 clients at once.

just replaced some wireless c41w with c61w and they are having way better experience so far, but who know, wired is always better idea.
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