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  • 1 Post By WestDC

$299 to upgrade to hr34 dvr?

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Old 12-13-2012, 02:31 PM   #1  
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Unhappy $299 to upgrade to hr34 dvr?

I called directv today and told them I wanted to upgrade my old hr20 dvr to the new hr34 dvr and they told me it was going to cost me $299 plus a two year service commitment. Does this sound right? Seems like a lot of money just to lease a box.
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Old 12-13-2012, 03:42 PM   #2  
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That offer is based on your existing account information- You may wish to call back and ask to cancel your service and ask for retension -to see if the offer changes.
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Old 12-13-2012, 07:41 PM   #3  
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It is a very expensive DVR to make and I don't know the current status of your account to know whether or not it might be a reasonable deal. Are you currently under a commitment or beyond the previous commitment? If they haven't made up the cost of the last deal you got, meaning you still have some time before your previous 2 year commitment is up, that might be about right. If you are beyond the previous commitment, I think it is too high.
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Old 12-14-2012, 06:53 AM   #4  
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Call them back. I upgraded to an HR34 plus a Genie Client, and the total cost was $249 including the tech coming out and doing the install. The cost of the HR34 was $199.
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Old 12-14-2012, 09:12 AM   #5  
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Call them back. I upgraded to an HR34 plus a Genie Client, and the total cost was $249 including the tech coming out and doing the install. The cost of the HR34 was $199.
Now that I think of it, I told them I wanted the dvr that could record 5 channels at once and they offered the genie. Is the genie the same thing as the hr34? I am somewhat confused on this now.
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Old 12-14-2012, 09:14 AM   #6  
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It is a very expensive DVR to make and I don't know the current status of your account to know whether or not it might be a reasonable deal. Are you currently under a commitment or beyond the previous commitment? If they haven't made up the cost of the last deal you got, meaning you still have some time before your previous 2 year commitment is up, that might be about right. If you are beyond the previous commitment, I think it is too high.
I am well past my previous commitment which was for 2 years but I have had my hr20 for like 6 years.
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Old 12-14-2012, 09:57 AM   #7  
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I am well past my previous commitment which was for 2 years but I have had my hr20 for like 6 years.
OK, call them, tell them you want to cancel. Why? Because people are getting the 34 free, and they are new cust. What about the loyal customers who have been with you? They will kick you up to retention. It is the job of ret. to keep exsisting. It costs more to get new, than keep old business. Do not accept less. tell them dish said they will give you all sorts of freebies.
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Old 12-14-2012, 10:35 AM   #8  
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i told them i wanted to upgrade to the dvr that records 5 at once and they started with the high price of buying it but quickly dropped it to $100.00 with a 2 year contract, agreed but called back and said forget it, dont need another contract. theres always ways of watching the programs you cant record. just loved the way they said 2 year contract plus $20.00 a month for every month if i quit early, yeah right. still dont know why with direct you never own the machine, even if you buy it. you can buy dish equipment and resale it. anyway ill stick to not having a contract. next they will offer the upgrade for free then no contract, the no contract will take years. this is there new trick to get you to get the upgrade, by having more than two programs on at the ame time or having one end 1 minute past the hour. always trying to figure out how to get there hands in your pocket.
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Old 12-14-2012, 11:54 AM   #9  
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i told them i wanted to upgrade to the dvr that records 5 at once and they started with the high price of buying it but quickly dropped it to $100.00 with a 2 year contract, agreed but called back and said forget it, dont need another contract. theres always ways of watching the programs you cant record. just loved the way they said 2 year contract plus $20.00 a month for every month if i quit early, yeah right. still dont know why with direct you never own the machine, even if you buy it. you can buy dish equipment and resale it. anyway ill stick to not having a contract. next they will offer the upgrade for free then no contract, the no contract will take years. this is there new trick to get you to get the upgrade, by having more than two programs on at the ame time or having one end 1 minute past the hour. always trying to figure out how to get there hands in your pocket.
If you are a current subscriber =Then "THEY" already have their hands in your pocket
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Old 12-17-2012, 04:56 AM   #10  
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Now that I think of it, I told them I wanted the dvr that could record 5 channels at once and they offered the genie. Is the genie the same thing as the hr34? I am somewhat confused on this now.
Genie is software functionality that is exclusive to the HR34 device. Any thin clients you get with an HR34 are referred to as Genie clients.

DirecTV seems to offer different deals month to month. You should be able to get an HR34 for $199. I went from 3 HD DVRs and whole home DVR to an HR34 plus one Genie client.

The total cost was $249, and the tech deactivated my three old DVRs and took them away with him, saving all that fuss of waiting for another department within D* to send out empty boxes to return the old DVRs.
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Old 12-20-2012, 08:32 AM   #11  
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They will also play the bait and switch on you after you call.

I called to upgrade 8 or 9 year old equipment (Old R15 SD DVR and 1 SD receiver.) I wanted replaced with HR34, replaced HD reciever and add an HD receiver. Cost was $750

Told them to cancel, I can get what I want for nothing and reduce my bill by 70% by switching to another provider. I was sent to retention. Upon being asked why I wanted to cancel by retention, that representative acted shocked at the price and said someone made a mistake (ha!) She then listed at 0 cost, the HR2x DVR and 2 HD receivers. Definitely no deal as I said repeatedly I want to record multiple events at the same time and can with Dish Network.

I was then told again at 0 cost, the HR34 along with the 2 receivers. I must have confirmed 14 times with her that it was the HR34. I was then sent to the confirmation department and confirmed many many times it was the HR34. I didn't have a problem with entering a new 2 year contract, I like DirecTV and hated Dish.

Low and behold, they messed everything up and I got a call from the installer at 10 pm the night before the scheduled day. He asked what I was getting because he had listed several dishes that wouldn't work for the DVR and also was only for international programming. I'm glad he called because they also had me listed for an HR2x DVR which I must have confirmed with 2 people at least 25 times that it was to be the HR34.

I had to call Directv back and have it fixed. I've already agreed to the 2 year contract so was stuck. The only thing they could do for me is add a $99 charge to change the order to an HR34 and add a $49 installation charge of which I was told initially it was no charge. Still, $150 is far cheaper than the ripoff of $750 but it is the principle of getting nailed with a bait and switch that ticks me off.

I've also received many reductions on the bill, but since there was so much added and refunded on my first bill, I couldn't calculate it up to see if my bill is correct yet. I'm still waiting for my 2nd statement since getting my HR34 to see if my discounts promised are on there.

As for the installer? Now I don't remember his name or the company name. I think he was out of Youngstown, OH area and was absolutely top notch. Super nice guy and I really appreciated the heads up on the wrong equipment.
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Old 12-21-2012, 04:09 PM   #12  
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Originally Posted by mrodgers View Post
They will also play the bait and switch on you after you call.

I called to upgrade 8 or 9 year old equipment (Old R15 SD DVR and 1 SD receiver.) I wanted replaced with HR34, replaced HD reciever and add an HD receiver. Cost was $750

Told them to cancel, I can get what I want for nothing and reduce my bill by 70% by switching to another provider. I was sent to retention. Upon being asked why I wanted to cancel by retention, that representative acted shocked at the price and said someone made a mistake (ha!) She then listed at 0 cost, the HR2x DVR and 2 HD receivers. Definitely no deal as I said repeatedly I want to record multiple events at the same time and can with Dish Network.

I was then told again at 0 cost, the HR34 along with the 2 receivers. I must have confirmed 14 times with her that it was the HR34. I was then sent to the confirmation department and confirmed many many times it was the HR34. I didn't have a problem with entering a new 2 year contract, I like DirecTV and hated Dish.

Low and behold, they messed everything up and I got a call from the installer at 10 pm the night before the scheduled day. He asked what I was getting because he had listed several dishes that wouldn't work for the DVR and also was only for international programming. I'm glad he called because they also had me listed for an HR2x DVR which I must have confirmed with 2 people at least 25 times that it was to be the HR34.

I had to call Directv back and have it fixed. I've already agreed to the 2 year contract so was stuck. The only thing they could do for me is add a $99 charge to change the order to an HR34 and add a $49 installation charge of which I was told initially it was no charge. Still, $150 is far cheaper than the ripoff of $750 but it is the principle of getting nailed with a bait and switch that ticks me off.

I've also received many reductions on the bill, but since there was so much added and refunded on my first bill, I couldn't calculate it up to see if my bill is correct yet. I'm still waiting for my 2nd statement since getting my HR34 to see if my discounts promised are on there.

As for the installer? Now I don't remember his name or the company name. I think he was out of Youngstown, OH area and was absolutely top notch. Super nice guy and I really appreciated the heads up on the wrong equipment.
excellent! Good use of retention. Once you tell them somthing like TW offers it free, they sing another tune. I ussually get an avg. of 4 times a year something out of them. discounts or feebies on pay channels, Especially when they give new business so much. What about the loyal customer of 8-12-15 yrs?
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