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Just installed new HD card, no sound through HDMI???

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Old 04-14-2008, 05:44 PM   #1  
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Default Just installed new HD card, no sound through HDMI???

I just installed a Visiontek Radeon HD 3450 video card in my HP m1170n Media Center PC.

The new card has an HDMI output on the back and I hook that directly up to my HDMI input on my flat screen using a 6' cable.

The TV is a Mintek dtv-265-d.

I'm running Windows XP.

So the video works fine and puts a perfect image on the screen right out of the box but for some reason I can't get any sound to be transfered from the computer to the TV and out it's speakers

I've talked to hp and Visionteks tech support several times yesterday and today and have uninstalled and reinstalled every sort of driver possible for this set up. For some reason nothing seems to be working.

I even disabled the stock Audio processing thats built into the motherboard.

I'm missing a driver under the system devices tab called "Microsoft UAA Bus Driver for High Definition Audio". It has a yellow exclamation mark next to it but it's weird because there's 2 of the exact same drivers installed. 1 has an exclamation mark and the other doesn't.

If I double click the problem driver it says "This device cannot find enough free resources to use. (Code 12) If you want to use this device, you will need to disable one of the other devices on this system."

I told the customer service rep at Visiontek about that message and he said I had to go through the bios and disable either the parallel port or the serial port so that could open up a spot for the HDMI to use. So I disabled the parallel port (I think) but still nothing, no sound.

Now in the sounds and audio devices page from the control panel, I should be able to select the ATI HDMI output as my default sound playback device. It shows this in the instructions and everyone I've talked to said it should be like that too. But the only thing that shows up in the drop down menu is the stock Realtek HD Audio rear output. If I disable that through the BIOS the whole menu goes grayed out, not once have I been able to select the ATI HDMI source in that drop down menu for some unknown reason, no matter how many times I've installed the drivers for it!!

So I dunno what other kinda information I could provide but if you need to know anything else that would help you help me out just ask and I'll supply you with whatever I got! I really wanna be able to watch some movies on my TV soon, it sucks the picture is working but the sound is fucked.

I guess if worse came to worse i could just install a dedicated surround sound card that wold probably have more options built into it anyways right? or would that be unecessary, I think this computer and the video card are both 5.1 compatible right?
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Old 04-14-2008, 07:36 PM   #2  
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Quote:
Originally Posted by 4130 View Post
I just installed a Visiontek Radeon HD 3450 video card in my HP m1170n Media Center PC.

The new card has an HDMI output on the back and I hook that directly up to my HDMI input on my flat screen using a 6' cable.

The TV is a Mintek dtv-265-d.

I'm running Windows XP.

So the video works fine and puts a perfect image on the screen right out of the box but for some reason I can't get any sound to be transfered from the computer to the TV and out it's speakers

I've talked to hp and Visionteks tech support several times yesterday and today and have uninstalled and reinstalled every sort of driver possible for this set up. For some reason nothing seems to be working.

I even disabled the stock Audio processing thats built into the motherboard.

I'm missing a driver under the system devices tab called "Microsoft UAA Bus Driver for High Definition Audio". It has a yellow exclamation mark next to it but it's weird because there's 2 of the exact same drivers installed. 1 has an exclamation mark and the other doesn't.

If I double click the problem driver it says "This device cannot find enough free resources to use. (Code 12) If you want to use this device, you will need to disable one of the other devices on this system."

I told the customer service rep at Visiontek about that message and he said I had to go through the bios and disable either the parallel port or the serial port so that could open up a spot for the HDMI to use. So I disabled the parallel port (I think) but still nothing, no sound.

Now in the sounds and audio devices page from the control panel, I should be able to select the ATI HDMI output as my default sound playback device. It shows this in the instructions and everyone I've talked to said it should be like that too. But the only thing that shows up in the drop down menu is the stock Realtek HD Audio rear output. If I disable that through the BIOS the whole menu goes grayed out, not once have I been able to select the ATI HDMI source in that drop down menu for some unknown reason, no matter how many times I've installed the drivers for it!!

So I dunno what other kinda information I could provide but if you need to know anything else that would help you help me out just ask and I'll supply you with whatever I got! I really wanna be able to watch some movies on my TV soon, it sucks the picture is working but the sound is fucked.

I guess if worse came to worse i could just install a dedicated surround sound card that wold probably have more options built into it anyways right? or would that be unecessary, I think this computer and the video card are both 5.1 compatible right?
Simple thing to try, may or may not work. I would recommend setting a restore point / backing up the driver before doing this.

Completely disable or remove the high definition audio device that does NOT have the exclamation point. This could be the high def audio built into your motherboard which you do not want to use. Then after it is removed you can reinstall the driver for the new card you have. Hopefully the exclamation point will disappear and then you can use the hdmi port.

As I said its just something to try im njot an expert but theres no harm in giving it a shot. Just be sure to back up the current driver before you remove the device.
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Old 04-14-2008, 08:11 PM   #3  
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I've tried removing both, and 1 or the other and both times upon reinstall the exclamation point still comes back. Thanks for the input though.
I'm currently tryint to run it on an older version of the Catalyst software since I found a post from someone on a different forum saying they were having problems with the HDMI sound on their 3450 card and all they had to do was run an older version of software.
No luck so far and my fuckin TV keeps freezing up on me, almost like it doesn't want to display that type of picture or something I have to turn it off and let it sit and then turn it back on again is that bad???
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Old 04-14-2008, 08:15 PM   #4  
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I don't know about that particular card, but the nVIDIA cards that have HDMI require a spidif jumper from the sound card or on board sound card for the audio to be passed through to the HDMI connector.
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Old 04-14-2008, 08:29 PM   #5  
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Nothing about any sort of jumper was ever mentioned in either sets of instructions so I dunno...
All it ever said was to go to the control panel, then the audio options and to set the ATI HDMI high def audio as the default sound player. But after everything I've ever installed I still cannot get it to even come up with the option to select that sound player on the drop down menu. All it will ever show is the Realtek HD rear output sound player
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Old 04-14-2008, 08:49 PM   #6  
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Why not just hook the sound up analog?
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Old 04-15-2008, 12:28 AM   #7  
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Like run a red and white rca cable? the only audio out line I have on my computer is a green headphone jack.

i know the hdmi cable should carry hi def audio so i'd rather make that work then sacrafice by using an alternate method. This should work, I really don't understand why it's not
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Old 04-15-2008, 03:26 AM   #8  
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From what i could tell, I don't think that card has an audio input, but pretty sure you'll need that HD audio driver installed. It seems these cards use the AVIVO s/w and the PCI-e bus to transmit all the info thru including HD stuff. The green audio out is for analog out to speakers, headphones, amps, or monitor speakers. Default sound player should be your Realtek sound chip and then the ATI HD audio should be set up to work in conjunction with that AFAIK.

Check this two page pdf regarding getting sound from an ATI card
http://www.sapphiretech.com/us/produ...und_output.pdf

Last edited by pfh; 04-15-2008 at 03:46 AM..
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Old 04-15-2008, 07:29 AM   #9  
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Quote:
Originally Posted by 4130 View Post
Like run a red and white rca cable? the only audio out line I have on my computer is a green headphone jack.

i know the hdmi cable should carry hi def audio so i'd rather make that work then sacrafice by using an alternate method. This should work, I really don't understand why it's not
Yes use the green jack with a stereo mini plug to RCA cable. As far as the digital audio goes, your speakers in your TV will not take advantage of the improved audio, so the analog is really all that the TV can handle anyway.

In doing a google search on the card with audio issues, I found several hits with people who say they can't get audio via the HDMI, so you are not alone.
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Old 04-15-2008, 01:26 PM   #10  
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Ah very true very true! I guess there isn't any point in sending a tv HD audio signals when all it's gonna be doing is playing the sound through it's stock shitty speakers.
So hopefully I can play analog audio through the tv while it's set on HDMI mode cuz the only audio inputs are in composite 1 and composite 2. well actually there's a tiny phono jack next to the dvi input on the tv, but that seems super sketchy I'd rather use RCA's.
I'll check out that link, thanks phf. Hopefully I can get this resolved soon cuz even if I'm running shitty sound that works right now with RCA's, sometime down the road I'm still gonna have to figure out this HDMI issue if I ever wanna use full 5.1 high def audio though a surround sound system
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Old 04-15-2008, 01:31 PM   #11  
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Just read that link that was posted to the saphire tech help pdf, no help, allready tried that and found that page....like i said before, I don't even have the "ATI HD audio rear output" option show up in the drop down menu of the audio section in the control panel. If I could find it in the menu select it all my problems would be solved! Main problem is getting it in there in the firsst place, it's like it won't even fuckin install wtf?!?!?!?
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Old 04-15-2008, 04:09 PM   #12  
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I dont have this card...so here are my guesses...

one "Microsoft UAA Bus Driver for High Definition Audio" is for Realtek HD audio and one is for ATI HD audio.

You need to install "Microsoft UAA Bus Driver for High Definition Audio" first before you install high def audio driver.

Some manufacturers bundle UAA and HD audio driver in one file. Some make you download separate UAA and HD audio driver.

Did you download HDMI audio driver from Visiontek? I saw that it an optional download for your video card. I dont see UAA from their website, so I think they may bundle UAA and HD audio driver in one file.
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Old 04-15-2008, 08:21 PM   #13  
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Quote:
Originally Posted by 4130 View Post
Ah very true very true! I guess there isn't any point in sending a tv HD audio signals when all it's gonna be doing is playing the sound through it's stock shitty speakers.
So hopefully I can play analog audio through the tv while it's set on HDMI mode cuz the only audio inputs are in composite 1 and composite 2. well actually there's a tiny phono jack next to the dvi input on the tv, but that seems super sketchy I'd rather use RCA's.
I'll check out that link, thanks phf. Hopefully I can get this resolved soon cuz even if I'm running shitty sound that works right now with RCA's, sometime down the road I'm still gonna have to figure out this HDMI issue if I ever wanna use full 5.1 high def audio though a surround sound system
You may need to get a DVI to HDMI cable and use that input. Some TVs have audio inputs for their HDMI inputs and some don't. As far as your future surround system use goes, I'd recommend an optical or coax connection between the PC and the surround system. HDMI is not necessarily needed for the audio.
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Old 06-05-2008, 07:37 AM   #14  
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I have the same PC and add HD3650 with the same problem.
The fix is "You have to re-enable onboard audio in your BIOS".
If it is auto, it will select ATI only.
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Old 12-13-2008, 08:05 AM   #15  
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Smile Using HP DC 7800 motherboard sound with ATI HD3450

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I have the same PC and add HD3650 with the same problem.
The fix is "You have to re-enable onboard audio in your BIOS".
If it is auto, it will select ATI only.
Thanks for the advice. I have an HP DC DC7800 Small form factor PC where the built in sound devices disappeared when the ATI HD3450 card was connected. And there was no info about the sound capabilities of the card nor any hint if you want to use the motherboard sound chipset. Got back to the BIOS and found the built in sound had been disabled.

Built in recording and sound device is back!
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