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Dell Dimension 4600-O/S XP-blue Screen ?

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Old 03-24-2008, 07:54 PM   #1
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Question Dell Dimension 4600-O/S XP-blue Screen ?

Hey all,

Hope you can bare with me, this is long. I hope someone in the pc realm can help.

I have an unusual problem, at least to my limited PC knowledge it is unusual. As I stated in the thread heading, I have a Dell Dimension 4600 PC operating from windows xp home edition version 2002. It is roughly 4 yrs. old, with upgraded RAM to 1GB only. I have experienced from time to time a blue screen as soon as I try to play a dvd in my dvd-rom. Other times it's ok, and if I use any other player software (sonic/real player, etc.) it is fine as well, only using windows media player 11 does the issue arise, I should have nipped it in the butt before I guess.

Here's the issue. I load a pre-recorded dvd, or recorded by me, doesn't matter which, and as soon as I click on the play button the computer goes to a blue screen and I have manually shut down/turn on to reboot. Sometimes it's ok to play after that, other times I just leave it and do not attempt to play the dvd again.

I've always chalked it up to a driver issue with the video card or a compatibility issue etc.
Several times I've tried to update the driver for both the dvd-rom's as well as the video card, the "wizard" suggest I have the best driver available.

To get to the major problem, the most recent time this occured was last night. So I proceeded to restart my pc, and i continue to get a blue screen. I know when the windows screen is displayed I have a brief period to select F2 or F12. F2 for setup and the other for diagnosis etc. (I think) After that appears, it goes directly to this blue screen. I can't get the machine to boot beyond this point. It just has a blue screen with this message, see below...

STOP:0X00000024 (0X001902FE, 0XF789C6DC, 0XF789C3D8, 0XF762CD4F)

Ntfs. sys-Address F762CD4F base at F75DF0001 Datestamp 45cc56a7

I'm not sure if that is worth a hill of beans, but I thought I'd include it with the thread, it may be useful for all I know.

For what it's worth, I've accessed a disc utility and diagnostic from the dvd-rom that was included with my dell pc by pressing the F12 key when trying to reboot so I could load the disc. It took about 3 hours and said everything checked out ok. It performed a hard drive confidence test and passed, among many other diagnostic test's, I won't list them all.

After doing that I tried rebooting to no avail. I then tried to boot off my windows xp disc, also no luck. It gets to the point in the installation where it confirms I want to proceed to install xp and once I push enter for "Y" it goes to the blue screen still.

Any help at this juncture would be awesome folks. I'm precently using my wifes laptop and I'm not sure how long I can get away with that, ha ha !

If I can provide any other info to trouble shoot this, I will be more than happy to oblige.

peace

macmarkus
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Old 03-24-2008, 09:15 PM   #2
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Old 03-25-2008, 03:00 AM   #3
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Quote:
Originally Posted by macmarkus View Post
Hey all,

Hope you can bare with me, this is long. I hope someone in the pc realm can help.

I have an unusual problem, at least to my limited PC knowledge it is unusual. As I stated in the thread heading, I have a Dell Dimension 4600 PC operating from windows xp home edition version 2002. It is roughly 4 yrs. old, with upgraded RAM to 1GB only. I have experienced from time to time a blue screen as soon as I try to play a dvd in my dvd-rom. Other times it's ok, and if I use any other player software (sonic/real player, etc.) it is fine as well, only using windows media player 11 does the issue arise, I should have nipped it in the butt before I guess.

Here's the issue. I load a pre-recorded dvd, or recorded by me, doesn't matter which, and as soon as I click on the play button the computer goes to a blue screen and I have manually shut down/turn on to reboot. Sometimes it's ok to play after that, other times I just leave it and do not attempt to play the dvd again.

I've always chalked it up to a driver issue with the video card or a compatibility issue etc.
Several times I've tried to update the driver for both the dvd-rom's as well as the video card, the "wizard" suggest I have the best driver available.

To get to the major problem, the most recent time this occured was last night. So I proceeded to restart my pc, and i continue to get a blue screen. I know when the windows screen is displayed I have a brief period to select F2 or F12. F2 for setup and the other for diagnosis etc. (I think) After that appears, it goes directly to this blue screen. I can't get the machine to boot beyond this point. It just has a blue screen with this message, see below...

STOP:0X00000024 (0X001902FE, 0XF789C6DC, 0XF789C3D8, 0XF762CD4F)

Ntfs. sys-Address F762CD4F base at F75DF0001 Datestamp 45cc56a7

I'm not sure if that is worth a hill of beans, but I thought I'd include it with the thread, it may be useful for all I know.

For what it's worth, I've accessed a disc utility and diagnostic from the dvd-rom that was included with my dell pc by pressing the F12 key when trying to reboot so I could load the disc. It took about 3 hours and said everything checked out ok. It performed a hard drive confidence test and passed, among many other diagnostic test's, I won't list them all.

After doing that I tried rebooting to no avail. I then tried to boot off my windows xp disc, also no luck. It gets to the point in the installation where it confirms I want to proceed to install xp and once I push enter for "Y" it goes to the blue screen still.

Any help at this juncture would be awesome folks. I'm precently using my wifes laptop and I'm not sure how long I can get away with that, ha ha !

If I can provide any other info to trouble shoot this, I will be more than happy to oblige.

peace

macmarkus
Can you boot into safe mode?
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Old 03-25-2008, 03:21 AM   #4
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Did a bit of research, and me gut reaction (seeing the NTFS error) is that your ntfs system files have become corrupt to a point that your hard drive is as useful as a rock. Couple of things to try -
http://support.microsoft.com/?kbid=228888 Using this method requires a win2000 or 98 startup disc,,,,booting from it and STILL performing a system recovery. Me would suggest going a simpler route. Pick up another hard drive, format it as NTFS, install your operating system, drivers, etc. up to speed. Then me would install the corrupt hd as a secondary drive, and try to recover any files (photos, music,etc.) and move them to your new hard drive. Once you have recovered your files,,,reformat the corrupt hard drive. This is one way of doing it,,hopefuly others will chime in that have faced this dilemna. Good luck!!
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Old 03-25-2008, 03:37 AM   #5
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I have to agree and was thinking the same thing; corrupted file system. Bummer! New drive..install OS..old drive set as slave..recover your stuff..format old drive..use as extra storage if it is not defective.
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Old 03-25-2008, 08:27 AM   #6
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Thanks guys for your helpful suggestions.

Thanks for the m/s link oblioman, it may be helpful later when I try the new HDD.

For the record, I did try to boot from safe mode...and every other mode, ha ha ! No cigar.

I was thinking the same as what you both said as I closed my eyes last night...prepare for the worst...hope for the best...hard drive. I think I have a 500GB internal drive around somewhere I was going to put in an enclosure to use as an external, but IIRC, got the wrong enclosure so I put it aside until I had time to get a different drive &/or enclosure.

I will try to install that drive after I get home later today and see how it goes. "Some day the diamonds..."

Thanks again oblioman and rfh. Fortunately, I've backed up on a regular basis, so it could be worse !

P.S.
This to oblioman, unless you can answer this rfh. You suggested using a startup disc of either win2000 or win98 in your reply. Why is this ? I do have my XP disc. Or is it an issue of those specific OS having features XP does not have ? Probably a moot point since I'm going to try the HDD installation later, but I am curious about it. I do happen to have an old win98 boot disc I got with my old Dell pc. I did try this disc yesterday and it allowed me to get into "DOS", but I didn't know what to do ( what commands to type etc. ) once I got there...It's likely in ignorance, but I just thought that was a good sign.

Anyway's, I think I'm almost ready for one of these newer dual core processor machines anyway, but for my basic needs (no gaming ) this one has been really good...to this point. ( I think I only paid about $600USD or $700USD anyway, with a 17" LCD monitor, which at the time around 4 yrs. ago was like $1,000,000.00CAD ! ha ha ! )

Thanks again people.

peace all,

macmarkus
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Old 03-26-2008, 02:12 AM   #7
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Quote:
Originally Posted by macmarkus View Post
Thanks guys for your helpful suggestions.

Thanks for the m/s link oblioman, it may be helpful later when I try the new HDD.

For the record, I did try to boot from safe mode...and every other mode, ha ha ! No cigar.

I was thinking the same as what you both said as I closed my eyes last night...prepare for the worst...hope for the best...hard drive. I think I have a 500GB internal drive around somewhere I was going to put in an enclosure to use as an external, but IIRC, got the wrong enclosure so I put it aside until I had time to get a different drive &/or enclosure.

I will try to install that drive after I get home later today and see how it goes. "Some day the diamonds..."

Thanks again oblioman and rfh. Fortunately, I've backed up on a regular basis, so it could be worse !

P.S.
This to oblioman, unless you can answer this rfh. You suggested using a startup disc of either win2000 or win98 in your reply. Why is this ? I do have my XP disc. Or is it an issue of those specific OS having features XP does not have ? Probably a moot point since I'm going to try the HDD installation later, but I am curious about it. I do happen to have an old win98 boot disc I got with my old Dell pc. I did try this disc yesterday and it allowed me to get into "DOS", but I didn't know what to do ( what commands to type etc. ) once I got there...It's likely in ignorance, but I just thought that was a good sign.

Anyway's, I think I'm almost ready for one of these newer dual core processor machines anyway, but for my basic needs (no gaming ) this one has been really good...to this point. ( I think I only paid about $600USD or $700USD anyway, with a 17" LCD monitor, which at the time around 4 yrs. ago was like $1,000,000.00CAD ! ha ha ! )

Thanks again people.

peace all,

macmarkus
Using a win98 or 2000 startup disk allows you to run fdisk, where as xp does not contain (me thinks) the fdisk option, allowing you to delete and reformat the damaged NTFS partition. Another reason is that trying to boot the machine from XP disks will just boot you into the bad NTFS system. The work around from MS is grey in areas, basically telling you how to rebuild your ntfs.sys files in win2000. Me still thinks your best option is to install xp on a clean hardrive - get everything working fine, and then install the damaged drive as a slave or secondary and try to recover files that you need. Hopefully you will recover everything but the system files. Once you have recovered, simply reformat the hard drive as NTFS and you should be fine.
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Old 03-26-2008, 10:59 PM   #8
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Thanks again oblioman.

I have to put the whole thing on hold for now. I installed the new 500GB HDD I had, only to find out it is a dud right out of the box.

I have to pack it up and return it directly to Seagate since I purchased it from a retailer last May,'07 so they won't exchange it now...well past 60 days since purchase, even though it wasn't opened until yesterday. Can't really blame them though.

I'm going to see if I can pick up a good used HDD of 40GB from a buddy of mine tomorrow and hook it up as a master, just to give this recovery thing a try. I'll see if that gets me anywhere.

Thanks again.

peace

macmarkus
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Old 03-27-2008, 03:39 AM   #9
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Are you sure it's a dud? If it's jumpered to be the master and you boot the system with the XP CD the disc should recognise (once it's loaded and begins XP install) the new disc and ask to format it. This assumes the old drive has been removed from the system for now.
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Old 03-27-2008, 08:51 AM   #10
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pfh,

Thank's for your interest and support, but unfortunetly...It's a dud...almost certainly. As soon as I go into the screen for set-up, in the "Hard Drives" column, it show's "no storage device found". If I go to the bios, it shows only the 256mb of memory on my motherboard. Even with my old HDD the set-up screen shows automatically and displays it as a Maxtor 80GB. It also auto-detect's all the other devices, DVD-Rom etc. I've tried many alternate ways of connecting the HDD - master with other as a slave, master without the other HDD installed at all, Other as a master and this as a slave and as a last resort, the suggested way of Seagate, setting the jumper for system auto detect, which suppoesedly/ideally (I like to say, because it doesn't always work ) determines what drive is the master based on the IDE cable, i.e. HDD1 pin connector=master or HDD2 pin connector=slave.

I also popped over to a local computer store yesterday with the complete tower in hand, the guy there was kind enough to give me a new IDE 80pin cable free, to rule out any issue of a bad cable. We then put in another HDD to confirm my suspicion, it showed up as a Western Digital 160GB, and so he agreed about the Seagate barracuda 500GB...it's a dud. He also tried several ways of setting the drive up with the jumpers, and it just never appears in the bios. ( I also discovered Seagate and Maxtor have the same parent company, his opinion was they are both decent drives, just my bad luck, ha ha )

I've got the unit ready to send back to Seagate now. I'm sure if I'm mistaken, they'll be glad to send it back...at my expense, ha ha !

It's not a huge shock really, In my field I see many part's "brand new" out of the box that are DOA, or damaged beyond function. Either lack of quality control or damaged in transit IMHO.

...It's the poor transit guy's/gal's who always get blamed of course, quality control is always spot on.

thanks again pfh.

peace

macmarkus
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Old 08-08-2017, 03:52 AM   #11
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Please suggest me a good model of Dell i want to purchase
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Old 08-08-2017, 10:50 AM   #12
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I would suggest doing this, using another computer go to the site below and create a boot CD.

http://www.hirensbootcd.org/download/

It has a mini version of XP on it, it will boot up the problem PC and you can then use the diagnostic software on the CD to troubleshoot the problem.

You may have a corrupted Master Boot Record on your hard drive, this has software to fix that, and also diagnose the hard drive to see whats going on with it.
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