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Advice on internet connectivity problem

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Old 07-03-2015, 09:31 PM   #1  
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Default Advice on internet connectivity problem

I am having problems with my internet connectivity for the last month.

The connection issue is happening between the modem and the internet.

Spent a LOT of time with the telco helpdesk...

They sent out a tech to the exchange (old exchange - known issues).

I trouble shooted my PC, etc etc....

The main observation I have made is that I lose internet connection at around 2am almost every day (does vary occasionally). When it goes down it is for many hours.

It appears to me to be cyclical so I thought it must be something electronic.

I bought a new modem, but it still went down at 2am last night.

I am going to ring the telco again but am hoping someone here might have some advice on what may be causing the issue.

TIA
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Old 07-04-2015, 08:06 AM   #2  
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Sounds like a service issue.

This is a DSL connection?

Look at http://www.dslreports.com/schedule for a 3rd party line monitor.
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Old 07-04-2015, 08:23 PM   #3  
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Quote:
Originally Posted by rbinck View Post
Sounds like a service issue.

This is a DSL connection?

Look at http://www.dslreports.com/schedule for a 3rd party line monitor.
YEP DSL

I am in Australia.

So you think it is an issue with my telco?

I was thinking something at the exchange?
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Old 07-05-2015, 09:10 PM   #4  
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It sounds like it to me. If you could get a 3rd party confirmation, they may do something.
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