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ImRizzo 11-07-2018 11:16 AM

AVOID optimum Altice services
 
I am a new Altice service, cablevision's latest offering and I'm extremely disappointed and dissatisfied. In 3 weeks I've required 5 in-house service calls and now scheduling appt #6 for bad and failing equipment. When you call for service they bullshit you and promise the world and provide poor service. As a matter of fact, I'm once again awaiting their service rep to service a problem that I have called repeatedly when they show up they just re-program it and within hours it fails. I told them that if it fails again I will leave their equipment outside for pickup and they are telling me if the equipment is stolen I'll be responsible for its replacement. I asked for the rep's name and told him he was advised of my intentions, and he would be responsible for its pickup.
Waiting for them to respond,


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