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Old 03-26-2012, 05:15 PM   #1
What is HD?
 

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Default Comcast Problems

So i have two HD DVR boxes, one of them works 24/7 all the time. the 2nd ran via splitter doesn't i find it only works int he day time not the evening. on every channel it displays this channel will be available soon and never becomes available. the on demand also doesn't work when the channels are coming in .. I've called tech support did the reseting of the box downloading all the software swapped out different boxes I've been threw all that. they cannot find the problem there standard awnser is reset the box even tho you don't have picture and sound now wait a few hrs for the guid to load blah blah blah end up calling back.. is there something I'm over looking? maybe not right type of splitter? anyone have specs? i works good when it works fast channels no pixelating and dvr and on demand works. but if we watch the other tv for more than 30 minutes and i turn on the 2nd regardless wether the first is on or not, the 2nd will no work till the next day sometime.. and in some cases not even then. anyone else have this problem is there something I'm over looking?
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Old 03-26-2012, 08:15 PM   #2
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Are you having varying temperatures in your location (moderate during day, cold at night)? Some hardware failures will show themselves or be more of a problem with a drop in temperature. I would probably schedule a service call.
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Old 03-26-2012, 08:54 PM   #3
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thanks i just don't see why it would only effect one Box.. Uncle says he wants to try swapping splitters before a service call.. any recommendation on type of splitter?
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Old 03-26-2012, 10:34 PM   #4
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If you are having a signal problem outside, it can affect specific rooms based on the configuration of the house. For example, if you have 2 lines from the outside coming into the home, and one of them has a splitter in the room, then that line now has more signal loss due to the splitter. If your signal coming in is near the minimum threshold, then any shift would place the split line in worse condition. Also, rooms with a farther run of cable will have more loss as well.

As for type of splitter, in my experience, people rarely spend the money stores ask for to get a decent splitter. Avoid anything gold or from Radioshack. Your average price for a decent 2-way splitter is about $3-5.
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Old 03-27-2012, 06:48 AM   #5
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Box #1 (in location #1) works just fine; Box #2 (in location #2) is intermittent.
Swap the two boxes so Box #1 is in location #2 and Box #2 is in location #1.

If Box #2 still exhibits intermittent operation and Box #1 is still fine,
then Box #2 is defective.

If Box #2 operates normally in the new location and Box #1 operates erratically, then it is a wiring, splitter or signal strength issue at location #2.
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Old 03-27-2012, 08:07 AM   #6
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In addition to the splitters it can be the connectors as well. So replacing the splitter may not be conclusive. Using Scottnot's suggestion will allow you to be assured whether it is the wiring or the equipment.
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Old 03-27-2012, 10:48 AM   #7
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well I'm pretty sure its the wiring.. 3rd box in location thats not working right..
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Old 03-27-2012, 08:13 PM   #8
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Quote:
Originally Posted by nuttzzy View Post
well I'm pretty sure its the wiring.. 3rd box in location thats not working right..
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Old 03-27-2012, 08:52 PM   #9
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tried that all they say is unplug the box and plug it back in let me send a signal.. and blah blah
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Old 03-27-2012, 09:24 PM   #10
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Quote:
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tried that all they say is unplug the box and plug it back in let me send a signal.. and blah blah
Refuse to troubleshoot, and they will send a technician. We see that on orders all the time. Or tell them you are 'elderly and blind' Either way, they cannot REFUSE to send a technician if you are experiencing problems that their 'script' is unable to fix. In my experience, I have yet to see pixelation actually be fixed over the phone. mIts always either a box malfunction or signal issue, both of which require physical assistance.
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