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upgrading-what kind of a deal can i expect?

danijoey
06-02-2009, 08:36 PM
Hi everyone. Long time reader(one and a half--two year),first time poster. I've got two rooms hooked up with SD,total choice,no movies. I want to upgrade the two rooms to HD and add another room of SD, no DVRs. Any idea what I can hope for?
Thanks

glennb1
06-02-2009, 08:54 PM
The HD receivers are $99 each.

They usually upgrade your dish to the HD dish for free.

Loves2Watch
06-02-2009, 08:56 PM
The kind of deal you can get may also depend on if you are currently under a commitment contract or not.

danijoey
06-03-2009, 05:34 PM
3 year customer, no contract

JMikeH
06-03-2009, 06:40 PM
There's a good chance that you'll get a discount, if you call, politely explain that you're wanting to upgrade to HD. It never hurts to tell them at this point that the cable co will upgrade you for free. Try it and see....

Chaka
06-03-2009, 08:18 PM
first one is free- you pay 19.95 shipping

i called about upgrading my other 9 receivers. They gave me 1 free and 50% off the 2nd one- the rest at full price.

15 yr customer with 50$ /month alone paid in receiver fees and that was best they did for me

glennb1
06-03-2009, 09:41 PM
first one is free- you pay 19.95 shipping

i called about upgrading my other 9 receivers. They gave me 1 free and 50% off the 2nd one- the rest at full price.

15 yr customer with 50$ /month alone paid in receiver fees and that was best they did for me

What were you expecting ? Did you think they'd give you 9 new HD receivers, or HD DVRs for free.

Chaka
06-04-2009, 06:25 AM
What were you expecting ? Did you think they'd give you 9 new HD receivers, or HD DVRs for free.


you got the wrong impression, the post was not a complaint - just explaining what dtv did for me. After re-reading this morning I can see how one could form a negative impression.

All things considered - the reality was 25% off upgrading all 10 to HD

dcaudle68
06-04-2009, 08:05 AM
What were you expecting ? Did you think they'd give you 9 new HD receivers, or HD DVRs for free.

I always thought Directv wasn't giving you anything since if you quit they ask for them back don't they? Everyone keeps reminding us we simply lease the receivers anyway.

davecramer74
06-04-2009, 08:54 AM
if you arent under commitment anymore you should be able to get both for free.

glennb1
06-04-2009, 10:50 AM
you got the wrong impression, the post was not a complaint - just explaining what dtv did for me. After re-reading this morning I can see how one could form a negative impression.

All things considered - the reality was 25% off upgrading all 10 to HD

I'm sorry I got the wrong impression Chaka.

glennb1
06-04-2009, 10:52 AM
if you arent under commitment anymore you should be able to get both for free.

Do you have that in writing from DIRECTV ?

I think it depends on what the CSRs are told they can do. It changes from day to day, week to week.

VFOURMAX
06-10-2009, 04:45 PM
I am at a point that what I have to have right now is my Dish relocated due to tree growth over the last 7 years as I am paying for services that I cannot currently recieve.

I have plans to upgrade my tv within the next few months to HD so my best bet instead of paying the service call to move the dish would be to go with the upgrade to Hd now and they will move the dish as part of the HD install.

What I think that really bothers me is that being a loyal Direct customer over these years actually results in being a penalty instead of a reward.

They will give a new customer all of the upgrade HD equipment free along with a nice price cut on a programming package for x number of months but as a current customer I get the upgrade at a cost of 200.00 and no programming discounts.

Also if I understand it correctly I would also be under a new two year contract as part of my reward for spending my money to upgrade which would again be the same obligation the new customer which gets everything free would be obligated to.

I can switch to Dish and because I would then be the new customer I would get it all for free plus the programming deals. Does not make sense to me from a business standpoint.

I had Dish for about 5 years before I switched to Direct. The only reason I switched was I wanted Speedvision which at the time you could not obtain through Dish.

I do not know about how Dish is now but at the time I switched there were pluses and minuses to both services. One big plus I will give dish is the ability to watch your DVR recordings on two seperate tvs with the one DVR recorder.

I may just end up switching back to dish as at least I will not be paying up front for the privelige of paying them for more higher priced programming each month and entering into a new 2 year contract obligation.

leevitalone
06-10-2009, 05:10 PM
I always thought Directv wasn't giving you anything since if you quit they ask for them back don't they? Everyone keeps reminding us we simply lease the receivers anyway.

receivers are leased, the prim.ary receiver is free, all others are 4.99 per extra, so lease or not you will still incur the fee. I have 6
I own 3 outright, and lease 3. I still pay a fee for any over the primary.
dvr fees are no higher and they do not double dip on dvr's.To respond to what kind of deal, buy your own receivers if DTV cannot offer a better deal.

danijoey
06-10-2009, 08:09 PM
Talked to 2 different reps tonight. No deals whatsoever! They wanted me to pay 99 for each hd receiver. I looked online @ Dish. My locals would be coming from Orlando. Orlando!!!!? I'm in Richmond Va. Local news? Nope. Redskin games? No. Upstairs
tv can get OTA. Downstairs no. Cant get cable out where I live. I'm just going to give up tv(I wish).

JMikeH
06-10-2009, 08:26 PM
Call back, when the prompt asks what you need, say cancel service. You will be transferred to a retention specialist. They have much more power to give deals. Be nice, but let them know that you want HD, and are considering your options.

danijoey
06-17-2009, 08:29 PM
Called back to cancel. After talking to 3 different reps over four days, I took their deal. They offered 2 HD receivers for $165($35 off of one), 12 months HD no charge, and 6 months free Showtime and Starz. Good enough.

VFOURMAX
06-18-2009, 09:12 PM
I just got off the phone with doing my upgrade to HD and I will say that it was really a pleasant experience.

When I called and explained to the operator that I wanted to upgrade but was considering dish because of the deals they were offering the operator immediatly suggested they transfer me to retention as they had much more authorization to do better deals. I never had to ask to be transferred or threaten to take my business elsewhere they directed my call for me.

The young lady in retention was very nice and we negotiated back and forth a bit and we ended up doing the HD DVR in a different room, keep my standard dvr in a second room, no dvr charges for a year, Starz and showtime free for 3 months, Hd programming free for 3 months, a credit for 10 days of totally free service, Totally free installation including moving my pole mounted dish to a different location....................... for a total charge including the HD dvr for 158.95.

Needless to say I thought that was fair and did really want to stay with the service I have instead of switching. It was also very nice to talk to customer service people that English is their first language and not needing to struggle to understand what they were saying!

My hat is off to Direct they more than met my expectations!

WestDC
06-19-2009, 11:49 AM
Talked to 2 different reps tonight. No deals whatsoever! They wanted me to pay 99 for each hd receiver. I looked online @ Dish. My locals would be coming from Orlando. Orlando!!!!? I'm in Richmond Va. Local news? Nope. Redskin games? No. Upstairs
tv can get OTA. Downstairs no. Cant get cable out where I live. I'm just going to give up tv(I wish).

That's the spirit :D

Spanky_Partain
06-19-2009, 11:56 AM
Every experience can be very different with every call. I always recommend calling and speaking with someone if you are considering a change. For the most part, they do want to keep the customer base happy.

isszguy
06-20-2009, 12:23 PM
Hi everyone. Long time reader(one and a half--two year),first time poster. I've got two rooms hooked up with SD,total choice,no movies. I want to upgrade the two rooms to HD and add another room of SD, no DVRs. Any idea what I can hope for?
Thanks

Same deal anyone else gets. Go to DTV and read their offers. Read their flyers (if you get them).