High Def Forum
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H10 Update Fails to Appear

07-01-2005, 06:02 AM
No update.........time to call DTV CS.

07-01-2005, 06:55 AM
No update.........time to call DTV CS.

Why waste your time ?? :(

07-01-2005, 01:41 PM
FYI-- I've called direct tv--csr says there is no update for the H10 in the near future

07-01-2005, 02:09 PM
and you'll get 5 different answers...

07-02-2005, 03:25 AM
I have specifically discussed the possibility of a software upgrade for the H10 receiver with 3 different customer service reps at DTV, and all have told me there is no upgrade planned. I guess we are either stuck with buggy equipment until the MPEG-4 receivers come out, or keep pressing DTV customer support until they give you a credit toward the purchase of another brand receiver... Until HD subscriber numbers increase (more HD programming, DTV???) from the current 500,000, they are going to continue giving the attention to the 14,000,000 SD subscribers; i.e., the recent addition of the "Active Channel". The D10 boxes all got this upgrade, but the H10s didn't - even though there is an "Active" button on the remote and the receiver. When I contacted customer support, guess what? No Active Channel upgrade planned for the H10s! :(