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With my setup, I have $600 in upfront costs using Directv online

mriordan23
05-12-2009, 12:47 PM
I have six TV's and I am looking for 3 HDDVRs, one HD Box, one DVR box and one regular box in my new home.

I understand there is no way of avoiding up front costs with my intense set up, but do the reps have any leeway in giving some credits on the account for anything? What is the best way to approach getting a better deal (if this is possible).

Thanks beforehand.

Woogie
05-12-2009, 01:12 PM
Ask?

mriordan23
05-12-2009, 01:34 PM
I intend to ask - just wanted to know how hard I could push hopefully knowing what they are able to do or if I would need to talk to someone above the rep on the phone.

davecramer74
05-12-2009, 03:27 PM
i'm going to have to say no. Not as a new customer. If you joined them, waited till your contract is up, then tried to add the 2 dvr's, you can get one of them for free and the other for 99. Thats what they offered me when i left them about 3 years ago and went to comcast. I refused to pay them that last 99 considering i paid 250 for my original SD dvr i got off them and another 199 for the hd one. Which i think was moronic of them not to budge on the 99 bucks. Considering i had everything they offered plus the mlb and nfl packages.

goober22
05-12-2009, 05:28 PM
mriordan23,

I was in a similar situation as you. I initially setup 4 HD/DVRs, 1 DVR and 2 SD units. BUT, I offset the upfront fees this way...

With cable, I would have paid...

6.95 x 6 for each extra STB per month = 41.70
14.95 x 4 for HD/DVR service/month = 59.80
9.95 x 1 for DVR fee per month = 9.95
cable total = 111.45 PER MONTH in advanced HD/DVR/STB rental fees.
Over 2 years that = 2674.80

DirecTV was...
5.00 x 6 for each leased addon STB - 30.00
6.00 for DVR service/all STBs = 6.00
9.99 + 4.99 (14.98) for HD/all STBs = 14.98
D* total = 50.98 per month in fees
Over 2 years = 1223.52

cable = 2674.80 in fees alone (over package cost)
- Sat = 1223.52 (over package cost)
= 1451.28 in savings based on service fees/leases/rentals over cable
minus my initial $900 for upfront fees and a signal meter
= 551.28 in saving over a 2 yr period (commitment for sat) for fees/leases.

So after 2 years I would be ahead in savings AND instantly enjoy 4x the HD channels cable offered, VOD which was not yet offered here, as well as a better guide, dvr service and other items.

glennb1
05-12-2009, 09:18 PM
No one here can tell you what a DIRECTV rep. will tell you over the phone.

You have to pay intense up front costs for your intense setup.

I'm pretty sure they don't give freebies just because you have a lot of TVs.

mriordan23
05-13-2009, 07:25 AM
Clearly DTV is better than cable for my setup, no brainer in that aspect especially since I plan on keeping it for an extended period of time. Just wanted to hear anyone else's experience in getting freebies. Always had great experience negotiating with "retention specialists", but guess I'd been a customer for a while in those situations. I will call and see what I can do, thanks for the help.

Stew4HD
05-13-2009, 10:37 AM
IMO, you have a lot of bargaining power over them.. you have a choice and they know it but let them know that YOU know it too.

Tell them you are going to call DishNetwork right after you talk to them, then you say you are going to call AT&T to ask about U-Verse.. etc.

I do this kind of thing but I do let them know I would prefer DirecTV and that is why I called them first.

glennb1
05-13-2009, 04:17 PM
IMO, you have a lot of bargaining power over them.. you have a choice and they know it but let them know that YOU know it too.

Tell them you are going to call DishNetwork right after you talk to them, then you say you are going to call AT&T to ask about U-Verse.. etc.

I do this kind of thing but I do let them know I would prefer DirecTV and that is why I called them first.

They'll probably say - Go ahead and call the other providers to see what they'll do for you. They won't be sweating bullets and giving you free stuff when you say you're going to call other providers.

isszguy
05-13-2009, 09:29 PM
What I don't understand is IF you have at least 4 HD TV's, why $600 is a big deal? If it's a deal breaker, why not slim down to one HD DVR? That will cut your costs by $200.

mriordan23
05-14-2009, 08:05 AM
Its not even close to a deal breaker. In the end, I am going to get DirectTV, no questions asked.

I just was curious what I could realistically ask for and expect them to be able to give me on the phone. I'm not looking to go Jack Bauer on the poor person either, so knowing what flexibility they had was all I was looking for.

I have no problem handing over $600, hell for my setup and installation sounds very reasonable. Was hoping they are able to give a $100 DTV credit, $50 credit, maybe nothing. Its like when you walk into a car dealership - everybody ends up paying a different price because not everyone knows the true possibilities in negotiation.

Just was looking to educuate myself before the call, that is all.

joed32
05-15-2009, 07:37 AM
It all depends on the CSR that you get when you call and what kind of mood they're in. Just call and ask nicely and if you don't like the deal just thank them and hang up. Call again and you will get a different person. They call it CSR roulette.