High Def Forum
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Commitment for adding HD box?

1080peon
04-22-2009, 10:12 AM
I replaced one of my SD boxes with an HD box that I purchased at CC back in October. No one told me of a new 24 month commitment simply for adding an HD box. Not the guy at CC, not the DTV tech when I activated the box.

When I called to cancel DTV, the guy told me I was in the middle of a commitment. That is the first I had ever heard of an additional commitment. Shouldn't there be a letter or something where I confirm or approve this new commitment?

Does anyone have any suggestions on how I can avoid the early term fees associated with cancelling? I've tried calling and emailing, and I'm mailing in a letter as well.

I'm all about paying up when I'm required to, but I don't feel this new commitment is legitimate. Please, someone give me some good news.

Many thanks.

IamMrDJ
04-22-2009, 10:20 AM
I believe it was on your receipt when you paid for the new unit. I know when I have bought my Receivers and DVR's at BestBuy before I had to acknowledge the contract extension before proceeding to payment.

1080peon
04-22-2009, 10:29 AM
I believe it was on your receipt when you paid for the new unit. I know when I have bought my Receivers and DVR's at BestBuy before I had to acknowledge the contract extension before proceeding to payment.

So DTV relies on an outside vendor to process this commitment? The guy at CC never even mentioned it.

IamMrDJ
04-22-2009, 11:26 AM
The vendor is an official seller of their product so yes. Did you look at your receipt or notice if it was a lot longer then a normal CC receipt?

chirshey
04-22-2009, 12:31 PM
Another victim......

Munkey
04-22-2009, 01:01 PM
Another victim......

Yeah, of not paying attention to what they are signing.

Bob Nielsen
04-22-2009, 02:14 PM
There should have been a label on the box explaining the commitment.

IamMrDJ
04-22-2009, 02:19 PM
There should have been a label on the box explaining the commitment.

When I got a new Verizon cell phone at CC there was not a label on the box and I knew without being told that my contract was being extended 2 years.

roscoe93
04-22-2009, 02:28 PM
Good riddance CC. I for one am happy you and your inept staff are gone. Yes I also purchased my D* with them.:hithere::hithere::haha:

glennb1
04-22-2009, 11:27 PM
Good riddance CC. I for one am happy you and your inept staff are gone. Yes I also purchased my D* with them.:hithere::hithere::haha:

Yeah, of course, it's the fault of the staff at CircuitCity.
:rolleyes:

1080peon
04-23-2009, 02:37 PM
There should have been a label on the box explaining the commitment.

That is my whole point. DTV never told me about the additional commitment. If it's written in fine print on a CC receipt, and the sales staff at CC didn't notify me of it, how is DTV doing their part to make sure their customers are aware?

Not only that, the tech at DTV didn't say anything about it when I called to activate it. I just don't think that is a good way to handle their customers...to rely on another vendor to relay DTV information about 24 month's worth of a customer's money.

Sykotic
04-23-2009, 08:35 PM
I would recommend that first you lower your services to the lowest possible package. Call and complain alot. Send Emails.. You might get lucky and they may just grease the sqeeky wheel.

WestDC
04-24-2009, 07:13 AM
I replaced one of my SD boxes with an HD box that I purchased at CC back in October. No one told me of a new 24 month commitment simply for adding an HD box. Not the guy at CC, not the DTV tech when I activated the box.

When I called to cancel DTV, the guy told me I was in the middle of a commitment. That is the first I had ever heard of an additional commitment. Shouldn't there be a letter or something where I confirm or approve this new commitment?

Does anyone have any suggestions on how I can avoid the early term fees associated with cancelling? I've tried calling and emailing, and I'm mailing in a letter as well.

I'm all about paying up when I'm required to, but I don't feel this new commitment is legitimate. Please, someone give me some good news.

Many thanks.

Hoe long ago did you upgrade to HD?? You ,were told at that time of a 2 year commit for that!

They will prorate your commit just pay the balance and be done with it, or your choice is to keep it and when it's up cancell the service.

1080peon
04-24-2009, 09:18 AM
Hoe long ago did you upgrade to HD?? You ,were told at that time of a 2 year commit for that!

They will prorate your commit just pay the balance and be done with it, or your choice is to keep it and when it's up cancell the service.

I've had HD since 2006 when I first signed up for DTV, and the initial commitment has expired. I bought another HDTV in Oct of 08, so I needed to swap a SD box for an additional HD box. All I upgraded was a box, not service.

WestDC
04-24-2009, 10:03 AM
I've had HD since 2006 when I first signed up for DTV, and the initial commitment has expired. I bought another HDTV in Oct of 08, so I needed to swap a SD box for an additional HD box. All I upgraded was a box, not service.

Okay--Then seeing how it's april 09 that means you owe 18 months @ $20 per month to cancel and close your account.

Adding The NEW HD BOX started a new two yr commit.

maxx42o1
04-24-2009, 11:52 AM
this happened to me almost 2 years ago, my HD box went out and they sent me a new one, and that started a new 2 iyear commitment. I wasnt told about that until i called last week to cancel. guess i will wait the next 2 months out then cancel. pretty shady policy they have, another reason why im leaving.