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Extra Directv box

squeaky1680
04-15-2009, 10:18 AM
I signed up for Directv service, and had it installed, on 3/13/2009. At the time I thought I'd have a television in 4 rooms in the house so I had them leave me 1 HD box and 3 standard boxes. I've decided not to have a television in one of the rooms and would like to send the unused box back to Directv. Will they take the $5/month charge off my bill if I send this box back or should I just keep the box in case I change my mind and decide to put a television in the room in the next 2 years?

WestDC
04-15-2009, 10:33 AM
I suggest that you call D* as get Them to issue you a Return Box, thay will remove the charge.

However--If you keep the Box and then add a TV later-That will not increase your TWO-Year Commit.

Adding that receiver back will Start your commit clock again.

glennb1
04-15-2009, 10:54 AM
I'm kinda surprised the installer just left you 1 HD box and 3 standard boxes.

They usually install each box before they leave to make sure the boxes all work.

Did the installer put up the dish, run the cables, plop down 4 boxes on the kitchen table then said - Sign here so I can leave ?

isszguy
04-15-2009, 11:14 AM
In early March, I had 4 boxes installed (1 HD DVR, 2 HD and one regular box). The regular box was place in my office where I have a small HD TV and didn't want to pay $99 for another HD box since I don't watch that TV very much.

After a couple of weeks, I decided to go to a 3 box operation and return the standard box. I called DTV and cancelled service on the said box. I was told they would ship a "return kit" to me via FedEx in a couple of days. A couple of weeks later I still had not received the return kit and called them again. The agent I spoke with said another return kit would be sent to me and I still haven't received it so I can't state for sure whether the $5 per month charge has be dropped or not.

On another forum I read today where it took DTV 2 months to get the return kit shipped out. As to whether a scam or not to get a couple extra months of fees I don't know. I hope not.

UPDATE...

I received the recovery kit this afternoon, packed up the unit and sent it back via FedEx.

squeaky1680
04-15-2009, 11:55 AM
I'm kinda surprised the installer just left you 1 HD box and 3 standard boxes.

They usually install each box before they leave to make sure the boxes all work.

Did the installer put up the dish, run the cables, plop down 4 boxes on the kitchen table then said - Sign here so I can leave ?

They actually installed the system on the closing day of my purchasing a new house so all the TV's weren't in place. I had the HDTV in place and he hooked that one up and made sure it worked before leaving...the 3 standard boxes he just hooked up to the wall and left them (at my request.)

Sykotic
04-15-2009, 11:59 AM
And the other 2 are working fine? Its a choice for you to make. You can send it back and save yourself the monthly service fee or you can hold onto it for several months to re-evaluate if your going to put a tv in that room.
The installer gets paid for each receiver he activates. So if you had cancelled the other receiver while he was there, he would have made less money plus spend 15 minutes on the phone having the work order changed.

If you decide that your not going to use it, have them deativate the receiver and stop paying you the monthly charge. You dont have to mail it back just yet, you can still have it activated before they send out the recovery kit. GL

glennb1
04-15-2009, 03:45 PM
The installer gets paid for each receiver he activates. So if you had cancelled the other receiver while he was there, he would have made less money plus spend 15 minutes on the phone having the work order changed. GL

I seriously doubt it.

I'm sure they get paid for the installation, or else a flat rate per hour.

If what you say is true I'd be a pretty pissed off installer each time I went thru all the trouble to put up a dish, ran the wire(s) and only activated one receiver at a house.

Sykotic
04-15-2009, 04:10 PM
The installer gets paid for mounting the dish, extra pay for the KA/KU dish. Then they get paid for each IRD (receiver) that they activate. Yes it sucks to only activate 1 IRD at a new or formal install. Worse yet, what you think is a 4 box setup, you get there and they change thier mind to 2 boxes. I know I get paid $13 for each receiver so I would be out $26, that wouldnt be so bad, but now you have to call someone in India or the Philipines who can barely speak Englist to have them "modify" the work order. And they verify everything... Address,phone number, acct #, work order #, type of dish, each receiver, etc. This WILL be a 10-15 minute phone call. So now only do you make $26 less but now you are required to sit on the phone for 15 minutes modifing the work order. THAT SUCKS