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Anybody deal with "East Coast TV's"?

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djcee73
03-24-2009, 01:59 PM
Has anyone bought a TV from "East Coast TV's"? Their prices on the 2009 55" Samsungs seem too good to believe. They only sell in the NJ,NY,CT,RI area and you don't pay until the TV is delivered.

PFC5
03-24-2009, 03:24 PM
Is this the place:

http://www.eastcoast.tv/

It does not appear to be a retail store.

djcee73
03-24-2009, 03:29 PM
need five post to post URL. This is no. 2

djcee73
03-24-2009, 03:29 PM
three

djcee73
03-24-2009, 03:32 PM
four

djcee73
03-24-2009, 03:38 PM
five... see URL in next post

djcee73
03-24-2009, 03:39 PM
this is the site http://www.eastcoasttvs.com/index.php/

boxerman1
03-24-2009, 04:16 PM
looks good I really want the Samsung LN32A550

Asterix
04-08-2009, 08:21 AM
Has anyone bought a TV from "East Coast TV's"? Their prices on the 2009 55" Samsungs seem too good to believe. They only sell in the NJ,NY,CT,RI area and you don't pay until the TV is delivered.
Yeah, I am also interested to buy from them. But I noticed that they don't display their physical address, only telephone numbers. I am afraid to give my credit card info to them. How do you think?

Codes20
04-08-2009, 08:31 AM
Sketchy. I'd opt for elsewhere.

Asterix
04-08-2009, 10:30 AM
I wish to listen from someone who has real experience with East Coast TVs. I checked Resellers Rating website and found everything's rosy.

lobudgt
04-08-2009, 10:09 PM
I wish to listen from someone who has real experience with East Coast TVs. I checked Resellers Rating website and found everything's rosy.

Post#7 is the correct address for sure...at least it is the place I have dealt with.
I have ordered a Samsung LN46A750 from them as of last Saturday night, 04/04/09. I got a confirmation phone call Sunday. They were also decent about answering email questions. FYI - you will receive an email address from them in an email when you register for their website. No purchase was necessary. They do not list an email address on the web site though. I hope to take delivery of this TV early next week. My only concern so far is the stability of their web site. It was down a couple times over a three day period for an hour or more each time. As far as I can tell, it has now been down since Tuesday some time, and it's now at least 24 hours. I just called them. I forgot they are closed for Passover until Sunday. This may or may not have something to do with why the web site is down now. I'm not worried about my money regardless. With this place, you don't pay for anything until it arrives at your house and the delivery person opens the packaging for you to inspect it for damages. I'll report back as soon as I can comment on the full experience of buying from this company!
Jeff

lobudgt
04-08-2009, 10:53 PM
Sketchy. I'd opt for elsewhere.


You may want to review their policies. I agree that it is usually important to have a physical address. That may still apply if warranty work is required. They have been good with phone and email so far. The lack of address is not a problem for the actual purchase though. No money is paid until you have the merchandise in your house and have inspected it for damage. Works for me...maybe you too now that you know?

Asterix
04-09-2009, 05:35 AM
You may want to review their policies. I agree that it is usually important to have a physical address. That may still apply if warranty work is required. They have been good with phone and email so far. The lack of address is not a problem for the actual purchase though. No money is paid until you have the merchandise in your house and have inspected it for damage. Works for me...maybe you too now that you know?

Thanks for sharing your experience Jeff. You said don't worry because you don't need to pay for purchase but you have to give your credit card info at check out, right. If they charge your card and deliver nothing, what would you do? I don't want to spoil your good expectation though. I hope I would hear sweet news from you soon.

RandyWalters
04-09-2009, 10:16 AM
I wish to listen from someone who has real experience with East Coast TVs. I checked Resellers Rating website and found everything's rosy.No, everything IS NOT rosy! This vendor is very shady - i just busted them on another forum for faking their reviews. I can't believe you actually believe those rediculously positive reviews.

Here's a copy of my post from the other forum - take from it what you will but i'd avoid this vendor completely.

=============================


Quote:
Originally Posted by RandyWalters View Post
I just looked this vendor up on ResellerRatings.com and they have 17 of the most glowing, detailed, positive reviews i've ever seen for a vendor. And i think they're all faked reviews. They all read like a sales brochure and all but a few of them name East Coast by name at least once which is not something an individual would do. Many of them appear to be written by the same person - very similar reviewing methods etc.

And if you compare these two reviews i pasted below, most of the text is exactly the same word for word but they're from two different reviewers. It all just looks too fake to me, and the reviews only started 6 weeks ago and that's a lot of reviews for such a new and unknown vendor. Lots of vendors post their own fake reviews to get the customer satisfaction rating up and to mislead potential customers. Even some of the best and most popular vendors have some bad reviews, it happens - but East Coast doesn't have a single bad review. Remember a deal that sounds too good to be true usually is a sign of a shady vendor.

Compare these two reviews (which were later removed after they were found to be fraudulent):

Reviewer: wickedchina5
3/20/09 3:09 PM
I received exactly what I ordered and wanted, I love my new TV and I purchased it for the lowest price. The transaction was quick, the customer service rep was wonderful and most importantly my NEW TV arrived in days. I had plenty of time to inspect it, before actually paid for it. That's right, the delivery guy swiped my card after I was absolutely satisfied. I would definitely purchase from this seller again and would highly recommend this seller to my friends, family and also you. Thank you guys...

Reviewer: ssa035
3/10/09 10:43 PM
I received exctly what I ordered, for the lowest price available in the market during that time. The transaction was quick, the service was pleasant and attentive and most importantly the NEW TV arrived in days. I had plenty of time to inspect it, before actually paying for it. That's right, the delivery guy swiped my card after I was absolutely satisfied. I would definitely purchase from this seller again and would recommend this seller to my friends and family.

I thought of something else - there is no way i'm going to let a stranger into my house and let him swipe my credit card into a handheld portable device - i'd be worried that he's stealing my identity and now has my credit card number.

I'd avoid this vendor just for the fake reviews alone. Buyer Beware !

Edit - i contacted ResellerRatings about this and i heard right back that they are going to be contacting the reviewers. Nice!



Another update a few days later:

The ResellerRatings administrator initially identified and removed 3 fraudulent reviews for this scammy vendor, and after more investigation they've removed another 7 fraudulent reviews so their review count dropped from 17 to 7, and i bet more get removed as their investigation continues. This shows that you cannot always just take glowingly good customer reviews as gospel because they're easy to fake and hard to spot until someone (like me) notices a suspicious pattern and reports it.

Codes20
04-09-2009, 01:27 PM
Moral of the story: Don't be a cheap-ass and go for the lowest price you see on the internet. Shop reputable dealers.

I'd be weary of any .com with a "TV" in the name.

Asterix
04-09-2009, 05:18 PM
Hi Randy,
You pointed out important facts on reviews of this vendor. I checked ResellersRatings and found that 10 reviews were removed. But they now have 13 reviews again . I learned that HiDefForum editor contacted to ResellersRatings and the reviews are under investigation. How come they put these back again? It is very interesting that whether this vendor is true or fraud. :eyecrazy

lobudgt
04-09-2009, 06:12 PM
Thanks for sharing your experience Jeff. You said don't worry because you don't need to pay for purchase but you have to give your credit card info at check out, right. If they charge your card and deliver nothing, what would you do? I don't want to spoil your good expectation though. I hope I would hear sweet news from you soon.

They do not have anything but your name and address prior to delivery. At that time, if you are satisfied with the merchandise, you will have your credit card swiped. This is by delivery companies like (as mentioned on the web site somewhere) FedEx and UPS. If like the skeptical poster who is concerned about his credit card being abused you are too, they will take a certified check, money order or cash. Some things are not too good to be true. You just have to be careful. I feel they help us do that by only accepting payment upon delivery and only after the package is opened for your inspection.

FYI- I am just as ready to condemn any company I have found to be dishonest. I have not as of yet found anything dishonest about this company. Their name has TV in it???? WTF does that have to do with anything? Some reviews were maybe posted by people affiliated with the company...maybe...how many times have I seen that before? From so called reputable companies too! We still buy from them though. Be honest, we all do it. I won't name companies by name, but I have seen this happen just about everywhere! Rant over.

Codes20
04-09-2009, 06:44 PM
They do not have anything but your name and address prior to delivery. At that time, if you are satisfied with the merchandise, you will have your credit card swiped. This is by delivery companies like (as mentioned on the web site somewhere) FedEx and UPS. If like the skeptical poster who is concerned about his credit card being abused you are too, they will take a certified check, money order or cash. Some things are not too good to be true. You just have to be careful. I feel they help us do that by only accepting payment upon delivery and only after the package is opened for your inspection.

FYI- I am just as ready to condemn any company I have found to be dishonest. I have not as of yet found anything dishonest about this company. Their name has TV in it???? WTF does that have to do with anything? Some reviews were maybe posted by people affiliated with the company...maybe...how many times have I seen that before? From so called reputable companies too! We still buy from them though. Be honest, we all do it. I won't name companies by name, but I have seen this happen just about everywhere! Rant over.

From what I have seen online here, and I've been here a while, most of those "too good to be true" things are a scam. I hate to see people fall for it, but if they want to throw money away, have at it. But don't say I didn't warn you.

I'd buy from reputable dealers, such as amazon, abes of maine, vanns, etc. Or, head in to a retail store when they have a good deal or to try negotiating skills.

lobudgt
04-09-2009, 06:56 PM
From what I have seen online, and I've been here a while, most of those "too good to be true" things are a scam. I hate to see people fall for it, but if they want to throw money away, have at it. But don't say I didn't warn you.

Ok. I haven't been "here" long, but I have been alive long enough. I have paid $0 so far. When I do pay, it will be (in my living room) for merchandise I have seen arrive in it's original packaging (which I will inspect for an unblemished upc number). I will watch it being opened. I will inspect the contents (being careful to look for an unblemished serial number), and then if satisfied, I will pay for said merchandise. Where will the loss occur?
I appreciate anyone's advice, yours included. I however will look at the glass half full, so long as I can find no leaks. :)

Asterix
04-09-2009, 08:00 PM
Jeff And Randy,
Both of you has different point of view. I know Jeff bought from this vendor with full of confidence but hasn't received the TV yet. And Randy has lots of evidence the reviews on this company is dubious. (In my own opnion, posting fraudulent reviews alone is untrustworthy). We don't know how ResellerRratings will respond on this matter. I believe ResellerRatings has part responsible to this matter.

lobudgt
04-09-2009, 08:19 PM
Jeff And Randy,
Both of you has different point of view. I know Jeff bought from this vendor with full of confidence but havn't received the marchandize yet. And Randy has lots of evidences the reviews on this company is dubious. (In my own opnion, posting fraudulent reviews alone is untrustworthy). We don't know how ResellerRratings will respond on this matter. I believe ResellersRaings has part responsiblity to this matter.

...to a point. I share Asterix and Randy's views about fraudulent reviews. They are never helpful, and it makes someone untrustworthy. So far though, I have not seen anything stated that unequivocally proves these reviews were fraudulent. I certainly have seen suspicious reviews in my time though. Some you can read and just know inside that they must be from biased sources. I apologize for getting off topic a bit here too. So far as I can see, I am the only one who has had limited first hand experience with this company, and when my business is complete, I will respond back. I will relate any personal first hand information good or bad. No flames intended Randy. :angel

lobudgt
04-10-2009, 12:08 AM
there is always fishy when an item is selling cheap. just get it from the most trusted online store -> Amazon.com (http://snipurl.com/fm0j7)

I'd have a lot less toys if I followed that advice! :D I do use Amazon, but you can easily find disgruntled customers from that online retailer too. No place can please all the people all of the time.

PFC5
04-10-2009, 10:23 AM
No, everything IS NOT rosy! This vendor is very shady - i just busted them on another forum for faking their reviews. I can't believe you actually believe those rediculously positive reviews.

Here's a copy of my post from the other forum - take from it what you will but i'd avoid this vendor completely.

=============================


Quote:
Originally Posted by RandyWalters View Post
I just looked this vendor up on ResellerRatings.com and they have 17 of the most glowing, detailed, positive reviews i've ever seen for a vendor. And i think they're all faked reviews. They all read like a sales brochure and all but a few of them name East Coast by name at least once which is not something an individual would do. Many of them appear to be written by the same person - very similar reviewing methods etc.

And if you compare these two reviews i pasted below, most of the text is exactly the same word for word but they're from two different reviewers. It all just looks too fake to me, and the reviews only started 6 weeks ago and that's a lot of reviews for such a new and unknown vendor. Lots of vendors post their own fake reviews to get the customer satisfaction rating up and to mislead potential customers. Even some of the best and most popular vendors have some bad reviews, it happens - but East Coast doesn't have a single bad review. Remember a deal that sounds too good to be true usually is a sign of a shady vendor.

Compare these two reviews (which were later removed after they were found to be fraudulent):

Reviewer: wickedchina5
3/20/09 3:09 PM
I received exactly what I ordered and wanted, I love my new TV and I purchased it for the lowest price. The transaction was quick, the customer service rep was wonderful and most importantly my NEW TV arrived in days. I had plenty of time to inspect it, before actually paid for it. That's right, the delivery guy swiped my card after I was absolutely satisfied. I would definitely purchase from this seller again and would highly recommend this seller to my friends, family and also you. Thank you guys...

Reviewer: ssa035
3/10/09 10:43 PM
I received exctly what I ordered, for the lowest price available in the market during that time. The transaction was quick, the service was pleasant and attentive and most importantly the NEW TV arrived in days. I had plenty of time to inspect it, before actually paying for it. That's right, the delivery guy swiped my card after I was absolutely satisfied. I would definitely purchase from this seller again and would recommend this seller to my friends and family.

I thought of something else - there is no way i'm going to let a stranger into my house and let him swipe my credit card into a handheld portable device - i'd be worried that he's stealing my identity and now has my credit card number.

I'd avoid this vendor just for the fake reviews alone. Buyer Beware !

Edit - i contacted ResellerRatings about this and i heard right back that they are going to be contacting the reviewers. Nice!



Another update a few days later:

The ResellerRatings administrator initially identified and removed 3 fraudulent reviews for this scammy vendor, and after more investigation they've removed another 7 fraudulent reviews so their review count dropped from 17 to 7, and i bet more get removed as their investigation continues. This shows that you cannot always just take glowingly good customer reviews as gospel because they're easy to fake and hard to spot until someone (like me) notices a suspicious pattern and reports it.

Thanks for doing this leg work Randy. I agree that this would make me VERY suspicious about the company with these phony reviews. I understand new companies need to build up trust, to get people to buy, but THIS is not the way to do it.

You are a credit to all the consumers out there with the work you did to help those you do not even know so thank you for doing this. :bowdown:

jeffs386
04-11-2009, 08:55 AM
good bust Randy

Donzi54
04-15-2009, 04:54 AM
I to was sceptical about this company when I found them on the Internet. But I took a chance and ordered a Samsung 63 plasma from them on 4/6. They called me on 4/7 and said item would be delivered that evening. The model I ordered is a new one and has not even hit the floor of most retail stores yet. The price that I paid no one would touch. I was even able to purchase a 3 year extended Mack warranty at a reduced price from them. There is a address on my c/c invoice for them, is it real or not I don't know. But I do know i got a great deal. I'm also going to check there price on the new Samsung 32 LCD when they return after pass over.

PFC5
04-16-2009, 12:20 PM
Be sure to call the mfg of your TV and confirm you still have the factory warranty. Mfg are more and more trying to void warranties from UNauthorized resellers.

Thanks for the update on them though.

Donzi54
04-16-2009, 02:30 PM
You may be correct but reading Samsungs warranty it states nothing about who you purchase it from, it does state that it must be delivered new and in the original carton to the original purchaser. Also proof of purchase required. I registered mine on line and everything seemed fine but I will not ever know unless I need warranty. Warranty are only for 1 year which is why I purchased a extended. And the seller East Coast Tvs, is a authorized seller of the Mack warranty. That I confirmed prior to purchase. As far as reviews go I think they are always questionable for or against a company. When I ordered they gave free shipping, I expected it to be delivered in the back of a pick up. That was not the case. It was delivered by a trucking company with shipping papers of the item being delivered. Also when I looked in the back of the truck there were many new tv's that were being delivered from this company.

Asterix
04-16-2009, 04:56 PM
Jeff said he ordered his TV on 04/04 but seems hasn't received yet. But Donzi54 ordered on 04/06 and delivered on 04/07 evening. Jeff lives in PA and Donzi54 in NJ. Delivery time is so different, huh? :confused:

Donzi54
04-16-2009, 05:54 PM
Maybe I was lucky, but whatever the reason they did deliver fast. I am only approx 30 miles from they listed address though. May have more to do with there free delivery. When I found them on line I questioned myself about buying from some on known seller also. The pos reviews about them made me think that they were probably not all real because they were all positive. But when I thought about it some more I felt that if they were not legit there would certainly be some bad feed back about them. Maybe they are a new seller and they neg reviews will show up soon. But my experience with them was very pos.

daleb
04-16-2009, 06:20 PM
That's sad...Resellerratings, among others, tries to provide a good service but like most things can be corrupted by these a$$es. That's a hard thing to control.

Swiping your card AFTER delivery is about as likely as a porn star calling to ask you out on a date.
If it looks suspicious, it is, turn around and walk away!
There are at least a dozen very reputable internet dealers including Amazon, Crutchfield, OneCall, Cleveland Plasma, Vann's, Abt, etc... Just don't chance it to save a buck. It is not worth it!
Besides ripping you off, you risk credit fraud and id theft giving these scoundrels your financial information.
If you have to ask if anyone has heard of a particular internet dealer, chances are it is not well known for obvious reasons. Stick with the tried and true, or just buy locally.

Donzi54
04-16-2009, 06:56 PM
If you are going to worry about fraud etc. Then we better start burning our trash, get rid of the c/c and lock ourselves inside. And yes they did only swipe the c/c after delivery and set up.

crazyal
04-16-2009, 06:58 PM
That's sad...Resellerratings, among others, tries to provide a good service but like most things can be corrupted by these a$$es. That's a hard thing to control.

Swiping your card AFTER delivery is about as likely as a porn star calling to ask you out on a date.
If it looks suspicious, it is, turn around and walk away!
There are at least a dozen very reputable internet dealers including Amazon, Crutchfield, OneCall, Cleveland Plasma, Vann's, Abt, etc... Just don't chance it to save a buck. It is not worth it!
Besides ripping you off, you risk credit fraud and id theft giving these scoundrels your financial information.
If you have to ask if anyone has heard of a particular internet dealer, chances are it is not well known for obvious reasons. Stick with the tried and true, or just buy locally.

If everyone did that then no new company could ever enter the market. I think swipping your card at the time of delivery is a great idea. If they want their money then they will be getting the TV to you or risk you giving up and shopping elsewhere costing them not just a sale but the cost of shipping. It's easy enough to do with a cell phone.

Now the fact that they don't seam to indicate that they are "authorized seller" of any brands they sell. I would do a little homework to verify that any product bought from them does quallify for a factory warranty or get the extended warranty to make sure I was covered.

daleb
04-17-2009, 01:23 PM
If everyone did that then no new company could ever enter the market. I think swipping your card at the time of delivery is a great idea. If they want their money then they will be getting the TV to you or risk you giving up and shopping elsewhere costing them not just a sale but the cost of shipping. It's easy enough to do with a cell phone.


Most reputable companies will not charge until they ship. They could charge as soon as they know you took delivery, if they wanted to set up additional receipt verification.
But no payment until you check it out? It will never happen. Don't forget it's a two way street. And there's a good number of people waiting to rip off retailers. If they did it, I think you could bet on their prices going up to cover more insurance cost.
Many internet speaker retailers are very easy on returns, since they know good sound is a personal experience. But they still charge until you let them know you are shipping them back.


Now the fact that they don't seam to indicate that they are "authorized seller" of any brands they sell. I would do a little homework to verify that any product bought from them does quallify for a factory warranty or get the extended warranty to make sure I was covered.

Definitely, being 'authorized' is a good indication. Most mfrs. list online as well as local retailers that are authorized to sell their products.

Donzi54
04-17-2009, 02:41 PM
What is a authorized reseller? Looking on Samsung Web site says nothing about being a authorized seller. Now as far as being a factory authorized repair center that something else. But almost all sellers are not repair centers. I don't see all the hoopla about it. If you can purchase from a distributor I would guess your authorized. Now I no nothing about selling tv's but I would like to see some written documentation stating otherwise. I think if you purchased enough most manufactures would allow to sell there product if you held a tax resale license. As far as I can tell to sell a tv you don't need a franchise.

PFC5
04-17-2009, 05:10 PM
What is a authorized reseller? Looking on Samsung Web site says nothing about being a authorized seller. Now as far as being a factory authorized repair center that something else. But almost all sellers are not repair centers. I don't see all the hoopla about it. If you can purchase from a distributor I would guess your authorized. Now I no nothing about selling tv's but I would like to see some written documentation stating otherwise. I think if you purchased enough most manufactures would allow to sell there product if you held a tax resale license. As far as I can tell to sell a tv you don't need a franchise.

It IS how more mfg are doing business to protect the value of the good name they built up for thier brand and to protect the true "Authorized Dealers" who support the products by limiting warranty coverage to ONLY sales from authorized dealers.

Many of the major audio speaker/receiver mfg do this (klipsch, Yamaha, Denon, etc), so this is VERY important to know or you MUST add the cost in for an extended warranty to the price to the extent it will not be covered under the mfg warranty IMO to get a fair price comparison. Of course it is also important to make sure the 3rd party warranty company will validate the warranty from an UNauthorized retailer, since most 3rd party warranties only pick up AFTER the mfg warranty is over.

clearday
04-17-2009, 05:21 PM
“Me thinks Donzi54 doth protest too much"...

He says:

"Now I no nothing about selling tv's"....really?

Then how does he know:

his quote: "I think if you purchased enough most manufactures would allow to sell there product if you held a tax resale license"

Well, I didn't know that, I don't even know what he's talking about, ???? Maybe Mr. D does sell tvs?

Donzi54
04-17-2009, 07:24 PM
I got a truck load. Cheap, want one. Oh thats right I'm not authorized to sell.

daleb
04-17-2009, 07:52 PM
What is a authorized reseller? Looking on Samsung Web site says nothing about being a authorized seller. Now as far as being a factory authorized repair center that something else. But almost all sellers are not repair centers. I don't see all the hoopla about it. If you can purchase from a distributor I would guess your authorized. Now I no nothing about selling tv's but I would like to see some written documentation stating otherwise. I think if you purchased enough most manufactures would allow to sell there product if you held a tax resale license. As far as I can tell to sell a tv you don't need a franchise.

If you select 'where to purchase' at the Samsung site, it will list retailers in your locale. It does not say, you can just buy them anywhere you see them sold.
Although, I suppose you could.

I pick my retailers like my equipment, carefully. Others throw caution to the wind and go for the cheapest price. It's a personal choice.

Others, like Denon, as PFC5 mentions, are very strict with regards to where you make your purchase and it will have a direct effect on getting warranty service down the line. That has nothing to do with where it gets serviced. When you call for a warranty claim the mfr will direct you to a recommended service center, though this info is usually also supplied with your device.
When you register any product, it has you list the retailer on the form. I don't know if that will mean anything in getting warranty work, but have no desire to test it.

PFC5
04-18-2009, 12:44 AM
I got a truck load. Cheap, want one. Oh thats right I'm not authorized to sell.

So you work at/for this company that the link is about. You need to state that upfront to provide an honest post or else you just look like you are trying to trick people to buy from you.

Donzi54
04-18-2009, 04:16 AM
So you work at/for this company that the link is about. You need to state that upfront to provide an honest post or else you just look like you are trying to trick people to buy from you.

The only thing I Have to do with company in question is that I had just purchased from them as stated in my original post. My experience with them was as stated. I was just stating a fact.

Look this company may not be honorable but as it stands right now no one has spoken up otherwise.

daleb
04-18-2009, 10:13 AM
The only thing I Have to do with company in question is that I had just purchased from them as stated in my original post. My experience with them was as stated. I was just stating a fact.

Look this company may not be honorable but as it stands right now no one has spoken up otherwise.

I thought we have 'spoken up'. Consensus seems to be to avoid them. Obviously, if they were ripping folks at every transaction this would not even be a topic of discussion.
But again, it's the shopper's choice, glad it worked for you!

Donzi54
04-18-2009, 12:22 PM
I would say the jury is still out on this company. Unless you live in there free shipping zone it probably make little sense to buy from them. But if you do live here in the north east they may be worth a look. All I'm saying is this company performed exactly a they claimed they would, free shipping here in the north east, not paying until your satisfied when delivered, decent pricing. What more could you ask for. I think its a great idea.

We also have a major bank out here that is open til 9pm and open Sundays. Wish all banks worked that way.

Maybe more company's selling there products may have something to learn from this seller.

I'm sure I am not there first customer and if they are performing poorly it will not take long for the word to get out.

As far as warranty goes does getting a item as a gift mean your warranty is now voided because you are not the purchaser? This brings me to another topic for discussion in another post I think warranties are a joke. 1 year only, is that all these companies that make these tvs fell there good for? Wouldn't be better if they warrantied there item for X amount of hours on time.

Well on Monday I check them out on another tv and see if they can come though again. Then maybe I will also be there second satisfied customer. I will report back.

I am not wanting to be argumentative I just fell that at this point we should give them a little slack.

daleb
04-18-2009, 05:04 PM
I would say the jury is still out on this company. Unless you live in there free shipping zone it probably make little sense to buy from them. But if you do live here in the north east they may be worth a look. All I'm saying is this company performed exactly a they claimed they would, free shipping here in the north east, not paying until your satisfied when delivered, decent pricing. What more could you ask for. I think its a great idea.

We also have a major bank out here that is open til 9pm and open Sundays. Wish all banks worked that way.

Maybe more company's selling there products may have something to learn from this seller.

I'm sure I am not there first customer and if they are performing poorly it will not take long for the word to get out.

As far as warranty goes does getting a item as a gift mean your warranty is now voided because you are not the purchaser? This brings me to another topic for discussion in another post I think warranties are a joke. 1 year only, is that all these companies that make these tvs fell there good for? Wouldn't be better if they warrantied there item for X amount of hours on time.

Well on Monday I check them out on another tv and see if they can come though again. Then maybe I will also be there second satisfied customer. I will report back.

I am not wanting to be argumentative I just fell that at this point we should give them a little slack.

Warranties are a joke? ..not to folks who have had repairs done under warranties...of course, like retailers, some are better than others.

Feel free to give them all the slack you want! :)

Asterix
04-19-2009, 06:50 AM
We are talking about the TV, free white glove delivery, pay after delivery, warranty, authorized dealer etc. I noticed one missing item Donzi54 forgot to mention: FREE WALL MOUNT. That dealer also offers free wall mount too. I am not sure he didn't received that or forget in the discussion.

Donzi54
04-19-2009, 07:36 AM
We are talking about the TV, free white glove delivery, pay after delivery, warranty, authorized dealer etc. I noticed one missing item Donzi54 forgot to mention: FREE WALL MOUNT. That dealer also offers free wall mount too. I am not sure he didn't received that or forget in the discussion.

I did receive one although it will not be used. Note that it is a flat wall mount, not a tilting mount.

Asterix
04-19-2009, 10:59 AM
While I'm waiting first hand experience of Lobudgt's order delivery, I noticed that all reviews on East Coast TVs wiped out except one on http://www.resellerratings.com/store/East_Coast_TV_s.

tttb9
04-19-2009, 01:07 PM
did your experience with eastcoast go well
t least it is the place I have dealt with.
I have ordered a Samsung LN46A750 from them as of last Saturday night, 04/04/09. I got a confirmation phone call Sunday. They were also decent about answering email questions. FYI - you will receive an email address from them in an email when you register for their website. No purchase was necessary. They do not list an email address on the web site though. I hope to take delivery of this TV early next week. My only concern so far is the stability of their web site. It was down a couple times over a three day period for an hour or more each time. As far as I can tell, it has now been down since Tuesday some time, and it's now at least 24 hours. I just called them. I forgot they are closed for Passover until Sunday. This may or may not have something to do with why the web site is down now. I'm not worried about my money regardless. With this place, you don't pay for anything until it arrives at your house and the delivery person opens the packaging for you to inspect it for damages. I'll report back as soon as I can comment on the full experience of buying from this company!
Jeff[/QUOTE]

MBBISNOTME
04-19-2009, 04:50 PM
I ordered a 52A560 and BD1600 from EastCoastTVs on 4/6, and my delivery is scheduled for tomorrow. That is exactly 10 days. I called today to talk to someone in customer service, because my order status had not been updated on the website. Jimmy confirmed that the order was shipping, and gave me the number to the deliver company. I called them and the truck will be in my area between 12 and 4 tomorrow, so I'll find out then. I did notice on the delivery sheet for the messenger company that my blu ray player isn't on the invoice, so I called back to EastCoast and Jimmy told me it would come separately. The messenger company had said there will be a truck in my area on Monday and on Thursday, so hopefully I get my blu ray player before the weekend!?! I've been following this thread for a few weeks, since I ordered my TV, and I look forward to letting everyone know how it turns out.

I am concerned about what's been going on with Reseller Ratings, but we'll see tomorrow!!!

EastCoastTVS
04-19-2009, 09:36 PM
We just joined this Forum and we at EastCoasttvs would like to answer anyone with any concerns about how we operate.

"We are familiar with the rules of highdefforum and we did not join this forum to promote our site just defend it"

Please feel free to contact us at (866) 496-5784

lobudgt
04-19-2009, 10:19 PM
Man!!! It sounds more and more to me, like it's Mr. California (daleb) who is in "The TV Business". Either that, or the most cynical guy that ever wrote a post on a forum thread! Poor Donzi54. I feel sorry for you having to defend your experience to these guys giving you grief. They have no real evidence, personal or otherwise, of any wrong doing by this company. So some reviews were taken off a web site. I have no way to know why, or if it was even for any verified wrong doing on anyone's part. There you are (Donzi54), trying to help by relating your personal experience, and making a simple joke out of their stupid comments, and they accuse you of being a dealer. Well, let me say, that they don't deserve your help and info. I also feel sorry for any company that doesn't fit their mold of how a company should do business. How do they get started, but one satisfied customer at a time? I can tell you (AGAIN) from my experience so far, there is no payment, no credit card numbers divulged, no cash or check sent...nothing, until they deliver the merchandise. If they don't show up with what you ordered in good condition, how do they get paid? Buddy, you better get ready for that call from the porn star of your choice, because there is a Santa Claus! I will show my gratitude to this company for their kind demeanor on the phone, their honest desire to make their customers happy, and for daring to break the business model you guys seem to hold them to. There is more to selling me something than just the price. It requires customer service. A real person you can talk to. Someone who works so hard for your business, they will call you on a Sunday night, just to be sure you are in the loop regarding your order. I will report back one more time, for their benefit, to report how my delivery goes. Any lurkers here who are interested in the truth, you will read it then. Until then, the rest of you should be careful what you say about this company. You are stepping on some toes that have not caused you or me any harm.

Joeyseven
04-20-2009, 02:37 AM
Just looking at the Panasonic 42" Plasma,I did not see any real killer deals that I would buy my HDTV from a online instead of local store.

Heres a few

--Panasonic TH-42PX80U 42 EC=$739

Video Only in Salem has it for $800

--Panasonic TC-P42X1 42" Plasma EC= $765

Best Buy $800

--Panasonic TC-P42S1 42" Plasma EC=$933


--Panasonic TH-42PZ85U 42" Plasma TV EC=$999


Also I did a dogpile search for a Panny Plasma and

East Coast TV had the top ad spot..

Donzi54
04-20-2009, 04:45 AM
EastcoastTVS, nice of you to stop by. Keep up the good work.

lobudgt, thanks for the kind words. I could have just sat back and not said anything, but I take offense to people flaming without facts.

Joeyseven, My purchase was a very large plasma and they they had the lowest price also, at that time. But better then that the model I purchase was new from the manufacturer and no one was stocking them as of that time.

Asterix
04-20-2009, 05:25 AM
I can tell you (AGAIN) from my experience so far, there is no payment, no credit card numbers divulged, no cash or check sent...nothing, until they deliver the merchandise.
I almost place an order for Panasonic G10 series from EC TVs. While I was filling in the order form, I bumped in CREDIT CARD info requirement. I realized that I have to provide my credit card number before I received the merchandize. May be it is required for verfication purpose, I don't know. But I thought again and checked thier physical address. I found none. Then, I left out my order because I can't afford to risk my hard earned money. EC TVs' business model may be good for some people but not fit for me. I looked around and found the same model at US Appliance website with cheaper price tag. And even better, it has $200 Panasonic HDTV Add-on Rebate. I chose US Appliance not only because of the price but also it is an authorized dealer with good reputation. I don't want to call bad name each other. I wish to hear good news from lobudgt, MBBISNOTME and Joeyseven in a few days.

daleb
04-20-2009, 08:14 AM
Any retailer would have to be brain-dead not to require a credit card number before shipping product. Regardless of when it is actually charged to.

You can certainly verify if they charge prior to delivery if you have access to your card account.

wlog
04-20-2009, 09:08 AM
Do we still get the 1 year manufacturer parts and labor warranty if we buy from EastCoastTVs? It says:
Warranty Information:
* Manufacturer Warranty (authorized online retailer): 1 Year Parts and Labor
Does this mean that EastCoastTVs have to be Samsung's authorized online retailer for the warranty to be valid? Samsung's website does not list them as authorized online retailers but then they also don't list Abe of Maine and few others I have bough from in the past.

Thanks.

MBBISNOTME
04-20-2009, 09:22 AM
I was on the phone with Samsung Customer service the other day asking about the differences between some models, and I asked the lady about their website. She said that the website was being upgraded or updated, and to call directly to Samsung customer support if you can't find info like that on the site, and the rep will be able to help you.

Donzi54
04-20-2009, 09:31 AM
wlog, I looked at my Samsung warranty papers and they say nothing about whom you must buy from, just that it must be purchased new and have a receipt. I would bet it doesn't matter. Call East Coast and verify or better yet call Samsung. It would be great to get a definitive answer on this. I wouldn't lose sleep over it, but buy a extended if the unit is high end one.

Also when I registered my TV on line with Samsung there was never a issue about East Coast when I said whom I purchased it from. I received a confirmation From Samsung confirming my registration and also extending my 1year warranty by 3 extra months.

EastCoastTVS
04-20-2009, 11:51 AM
Q. Why do we require a credit card Number at the time of checkout?

A. We verify the funds are available prior to delivery (it wouldn't be financially wise on our part to load the TV on a truck drive a 100 miles, get to your door and get a declined message on the credit card terminal)but we don't charge your card until we get to your door. If you don't feel comfortable giving out your credit card information online save 2% if you pay by certified check, money order, COD.

"We are familiar with the rules of highdefforum and we did not join this forum to promote our site just defend it"

wlog
04-20-2009, 12:18 PM
Thanks for replies. Just to clarify my earlier question. The following "Warranty Information" is from eastcoasttvs's website:
"Warranty Information:
* Manufacturer Warranty (authorized online retailer): 1 Year Parts and Labor"

I agree with Donzi54 that Warranty should not be a problem. However, I am not sure why the eastcoasttvs website mentions "authorized online retailer" in Warranty information. I will let you know if I figure it out.

MBBISNOTME
04-20-2009, 12:39 PM
The messenger guy just left, I won't mention his name, but he was awesome. Very careful with all of the boxes in the truck, I went out to see if he needed a hand, it's raining here. He moved the stuff around, put my TV on a hand cart, and wheeled it into my house pronto! Didn't try to hand truck over the carpet, just slid the TV across the floor and put it right where i asked. HE unpacked it while I hooked up an HDMI to the DirectTV box and grabbed an extension cord. Got it plugged in, swiped my card while I registered the serial # with Samsung. THen finished unwrapping the set, got the input switched to HDMI, and checked out a few channels. I signed the credit card slip, acknowledging that my Blu Ray is coming UPS, and he was out of there! Now I just have to wait for my wife to get home so we can watch some Deadliest Catch in HD!!!!

Honestly, I was a little worried about EastCoastTVs from what I read on this forum, but those guys knocked it right out of the park! Jimmy, thanks for your help, I know your reading this thread!

See yall, I'm gonna go hang my monster!! (that sounds non-family friendly when I say it out loud)...

Donzi54
04-20-2009, 12:48 PM
MBBISNOTME, glad to hear it worked out well for you to.

EastCoastTVS
04-20-2009, 01:16 PM
Q. Are products brand new with full manufacturers warranty?
A. All products are brand new factory sealed with full manufacturer's warranty documentation.

"We are familiar with the rules of highdefforum and we did not join this forum to promote our site just defend it"

EastCoastTVS
04-20-2009, 01:43 PM
I wonder why would anyone care about us in the west, most of the negative feedback is coming from people who never tried our service and cant try our service because they live in California or Oregon. Maybe you are our competitors, because I cant figure out why you are trashing us from the west coast, we don't do business in your area.

"We are familiar with the rules of highdefforum and we did not join this forum to promote our site just defend it"

Ely94
04-20-2009, 03:06 PM
Well I ordered mine, from eastcoast on the 6th of April as a birthday gift for the 18th, it didn't make it. I do understand because of the holiday. It was confirmed in an email that it will be here this week. I think lobudgt and my TV might be on the same truck as we don't live to far from each other. With the truck stopping at my place first of course.

PFC5
04-20-2009, 03:32 PM
There seems to be a lot of people who just joined this site this very month who are trying this retailer saying they are happy and this makes me as suspicious as those reviews that appear to be "funny" and got removed from the Reseller rating site.

We do not like companies signing up here and hawking their site as this IS against the rules here BTW.

There just seems a lot of suspicious activity regarding this company both here and on that merchant ratings site that make me VERY suspicious of all these NEW members coming here praising this site.

BUYER be AWARE!

MBBISNOTME
04-20-2009, 05:05 PM
I'll gladly fax a copy of my invoice to anyone who would like to see it. I was one of the people on here reading the posts and feeling pretty aprehensive about placing my order with EastCoastTVs. Despite the holiday my TV was delivered on the 10th day, now I didn't receive my blu-ray player today, but the delivery guy said it should be here tomorrow. I am very satisfied with this company, and for whatever reason they reputation has come into question, I think they have a great thing going.

EastCoastTVS
04-20-2009, 05:33 PM
Every one of our reviews that were on Reseller Ratings were 100% real. We are asking them as to why they were removed? Their reply was that thy believed they were fake. As of yet they have not given us any evidence, unlike us we gave them an enormous amount of evidence in our favor including tracking number with a Messenger Service that we use to confirm that they have delivered the product(s), we have heard from employees at Reseller Ratings that they have requested from the customers copies of invoices to verify that they were real reviews and that most customers responded with a copy of their invoice. Now they are saying that the only way that they will post a review about our company is for the customer to send them a copy of their credit card statement with their account numbers blocked out. I have told them I would not make such a ridiculous request from my customers. The fact that they are using Reseller Ratings to write a review Reseller Ratings should be thankful to the public.

"We are familiar with the rules of highdefforum and we did not join this forum to promote our site just defend it"

Bigloww
04-20-2009, 05:56 PM
There seems to be a lot of people who just joined this site this very month who are trying this retailer saying they are happy and this makes me as suspicious as those reviews that appear to be "funny" and got removed from the Reseller rating site.

We do not like companies signing up here and hawking their site as this IS against the rules here BTW.

There just seems a lot of suspicious activity regarding this company both here and on that merchant ratings site that make me VERY suspicious of all these NEW members coming here praising this site.

BUYER be AWARE!

I was about to say the same thing when I was reading a few pages back.. And now this page.. A BUNCH of newbies that have not posted anyplace else and just jumped in.. Smells a bit the Eastern Seaboard in August around here.. :huh But WTF do I know, I am from Chicago and can't order from them..;)

MBBISNOTME
04-20-2009, 07:06 PM
Bigloww and PFC5, what's your fax number? I'd be the first one on here bashing this retailer if they screwed me, but they did everything they said they would do, and I couldn't be happier. I never posted before april because I just got married and until I had the house we live in now, I wasn't in the market to buy, just research. I've been here plenty without posting.

Bigloww
04-20-2009, 07:19 PM
Bigloww and PFC5, what's your fax number? I'd be the first one on here bashing this retailer if they screwed me, but they did everything they said they would do, and I couldn't be happier. I never posted before april because I just got married and until I had the house we live in now, I wasn't in the market to buy, just research. I've been here plenty without posting.


Fax #.. 708-867-5309...

Not saying all of you or any fore sure. But seems a little strange when it is like 10 or so people popping on.. Not calling anyone out just going with the gut on this 1. I certainly hope all is well in HD land on the EastCoast.. I personally have no clue or info on the site.. Just watch you back as well as you TV is all I'm say'n..

RandyWalters
04-21-2009, 08:33 AM
I wonder why would anyone care about us in the west, most of the negative feedback is coming from people who never tried our service and cant try our service because they live in California or Oregon. Maybe you are our competitors, because I cant figure out why you are trashing us from the west coast, we don't do business in your area.We don't care about you, but we do care about our fellow Flat Panel Enthusiasts and fellow Forum members, even the ones that live on the east coast.

You're being called out because it's extremely likely that your reviews were faked, and now it looks like your associates are posting here now as well. ResellerRatings knows how to weed out fake reviews, and a lot of us are internet-savvy enough to spot a pattern when reading reviews of a particular company and yours stuck out like a sore thumb. Any company that uses deceit to lure customers does not deserve to get said customers and i must say that your reviews definitely look faked. We've seen it a hundred times, and RR agrees. You were in their house, and they know what's going on. They're not new at this.

"We are familiar with the rules of highdefforum and we did not join this forum to promote our site just defend it"By "we" do you mean the following nine new forum members that joined just to post only in this thread ?

djcee73

Asterix

lobudgt

Donzi54

tttb9

MBBISNOTME

Donzi54

wlog

Ely94

Eight of these new members joined just this month, a few days after the first one (djcee73) joined the forum to ask a question about East Coast TVs which actually looks like he's really using it as an excuse to throw a sales pitch and say that you have prices that are too good to be true, and how you deliver to that area and pay upon delivery, and make several more empty posts to get his post count up enough to finally post the URL of the company. Nobody does that. Funny how there's this sudden flurry of posts just in this thread from new members that only seemed to have joined to talk about the company, and how you seem to have found this thread so quickly.

And as of yesterday, none of these 9 new members have posted any questions anywhere else on this forum about the various TVs they're ordering - every post of all 9 new members has only been in this thread, and only to discuss the issues about the company. Very suspicious.

And when we read these 9 new members' posts, some seem to have inside knowledge of what ResellerRatings is doing, others say "we" when talking about the company, and when we read between the lines of these people's posts some appear to be trying to play devils advocate while really supporting the company. They read like the reviews that were deleted from RR, as if they were written by associates of the company.

East Coast TVs may be an OK place to buy a TV, but the evidence is pretty overwhelming about the validity of the RR reviews and HDF posts. A lot of us here don't like people trying to make fools of us.

Ely94
04-21-2009, 08:48 AM
Randy, Please don't lump me in. I'm just a guy waiting on my TV. I will give a report of my interactions with EC TV good or bad. It is supposed to be delivered this week. I have been a long time lurker to AVS but I am new to this site.

PFC5
04-21-2009, 10:28 AM
I'll gladly fax a copy of my invoice to anyone who would like to see it. I was one of the people on here reading the posts and feeling pretty aprehensive about placing my order with EastCoastTVs. Despite the holiday my TV was delivered on the 10th day, now I didn't receive my blu-ray player today, but the delivery guy said it should be here tomorrow. I am very satisfied with this company, and for whatever reason they reputation has come into question, I think they have a great thing going.

And if you work for the company it would be very easy to produce an invoice wouldn't it? ;)

All I can say is it seems VERY suspicious that this retailer site has what appears to be faked reviews taken down at ResellerRatings.com and all of a sudden a bunch of new posters come ONLY to this thread like Randy said and post here, but funny how these posters do not post about specific HDTVs they are interested in here. They only seem to care about this retailer and not about the product they say they want to buy.

It just looks like viral marketing to me as it also appears to veteran forum members. Maybe the company is "safe" to buy from, but I certainly will not buy from a company that appears to be doing this kind of marketing. It appears to be deceptive and misleading and that alone makes me not trust them.

All i can say is that anyone considering buying from this place should make sure you do your homework about the site and check with the BBB, and other consumer sites before taking the chance on what appears to be a company just starting out and that appears to have very suspicious marketing tactics.

Donzi54
04-21-2009, 11:26 AM
Bigloww - tried to fax you a copy of my invoice. Funny thing is your # is
disconnected, whats up with that.

PFC5 - Then how does one prove that they have purchased from them. A receipt is no good, there word no good what else is there. I gave a honest and truthful review of my own personal experience with this company. But I do take it personally if you question my integrity. I did check with BBB and there was no problems with them the last I checked. And they has not been any real negative review of them either. As far as joining this forum, I was only here after my purchase to find information about how to go about calibrating my new TV. That when I first saw a post about them. I answered it truthful and was attacked for it, that I feel is wrong. By the way my review on resellers has
not removed. And anyone here that has purchased from East Coast should go over to resellerratings.com and leave a review of them.

If anyone would like to check up on me you can call me at my business (nothing to do with tvs). ask for Lew 609-655-1122 and yes the number is real Three Star Auto Service, Inc.

wlog
04-21-2009, 11:41 AM
I didn't realize that my question was endorsing the retailer. Take it easy guys, no need to point fingers. I appreciate that some posters are making effort to help others by warning about possible fraud. I agree it looks suspicious and that is exactly why I am spending my time here.

Anyway, I couldn't find eastcoasttvs on BBB. The reason I want to buy from eastcoasttvs is that they offer free white glove delivery at low price.

EastCoastTVS
04-21-2009, 12:17 PM
Why are you trying to hurt us online we did nothing wrong to you?

You are not giving us any options to prove ourselves innocent,

1. We don't ship to California so you cant try our "Pay Upon Delivery" service.
2. You claim all our customers on this forum are fake. Even after a customer gave you his company name and phone number.
I can assure you that EastCoastTVs speaks for themselves and themselves only.
3. How is a new web vendor supposed to make a good reputation for himself when people like you hurt us online before you can give us a chance.

If we cannot satisfy your suspicions then I think most people reading this forum would think your a nasty competitor that can't compete with our "Pay Upon Delivery" service. That's right I think all our competitors are concerned about a the way we broke the mold of doing business. We charge our customers credit card in their house (with our wireless credit card terminal) after they have inspected their TV. How can a consumer ask for a safer way of doing business.

Is there anything that could make you satisfied that would prove that we are legitimate web vendor?

"We are familiar with the rules of HighDefForum and we did not join this forum to promote our site just defend it"

Bigloww
04-21-2009, 12:56 PM
Bigloww - tried to fax you a copy of my invoice. Funny thing is your # is
disconnected, whats up with that.


LOL... Ahhh, good shit.. Sorry your not hip to 867-5309eehhhine..

This is probably why..:banana:

lqUPApCUt90

Donzi54
04-21-2009, 01:06 PM
[QUOTE=Bigloww;858382]LOL... Ahhh, good shit.. Sorry your not hip to 867-5309eehhhine..

Your wrong I should have known you haven't grown a pair
yet.

Bigloww
04-21-2009, 01:10 PM
Your wrong I should have known you haven't grown a pair
yet.



Grow a pair yet????? WTF does that have to do with you faxing an ionvoice to 867-5309ehhhhine... I think my 7 year old nephew woulda figured that 1 out..:rolleyes:


Ahhh, still chuckling after that 1....:banana:

rbinck
04-21-2009, 01:48 PM
whats up

why are you trying to bash us online we did nothing wrong to you

and you are not giving us any options to prove ourselves innocent

1 We don't ship to California so you cant try our "pay upon delivery" service.
2 You claim all our customers on this forum are fake. even after a customer gave you his company name and phone#.
I can assure you that EastCoastTVs speaks for themselves and themselves only.

3. how is a new web vendor supposed to make a good reputation for himself when people like you bash us online before you can give us a chance.

If we cannot satisfy your suspicions then i think most people reading this forum would think your a nasty competitor that can't compete with our "pay upon delivery" service. That's rite i think all our competitors are concerned about a the way we broke the mold of doing business. we charge our customers credit card in their house( with our wireless credit card terminal) after they have inspected their TV. how can a consumer ask for a safer way of doing business.

Is there anything that could make you satisfied that would prove that we are legitimate web vendor?

"We are familiar with the rules of highdefforum and we did not join this forum to promote our site just defend it"
It seems to me reading all of this thread that it does you more harm than good. It may be a completely innocent situation that all of these members have joined to only post in this thread, but to most forum people it looks like a set up and will probably deter new customers rather than attract them. Therefore, if you would like this thread removed, we will be glad to do it. Just let us know.

Asterix
04-21-2009, 05:00 PM
I found my name in Randy's list as one of East Coast TVs associates. It is totally wrong. I am an innocent buyer who is seeking for a good TV with bang for the buck. When I googled for the best deal, EC TV's ad came up at the top. When I noticed EC TVs has no physical address, I became skeptical. I did my homework and found this forum thread. I asked simple questions every buyer would ask for other forum members' opinion. I am not playing devil's advocate. After I read Randy's post about fake reviews I kept watching Reseller Ratings website. Because of doubt I left it out and bought from the other dealer. And I also shared the good deal I found with other members in post #54.
I almost place an order for Panasonic G10 series from EC TVs. While I was filling in the order form, I bumped in CREDIT CARD info requirement. I realized that I have to provide my credit card number before I received the merchandize. May be it is required for verfication purpose, I don't know. But I thought again and checked thier physical address. I found none. Then, I left out my order because I can't afford to risk my hard earned money. EC TVs' business model may be good for some people but not fit for me. I looked around and found the same model at US Appliance website with cheaper price tag. And even better, it has $200 Panasonic HDTV Add-on Rebate. I chose US Appliance not only because of the price but also it is an authorized dealer with good reputation. I don't want to call bad name each other. I wish to hear good news from lobudgt, MBBISNOTME and Joeyseven in a few days.
Please don't accuse me of US Appliance's associate for mentioning its name in my post. I just shared my finding for the benefit of other members. Anyway I learned many lessons from this forum and thanks all of you. But clear my name please.

rbinck
04-21-2009, 05:50 PM
I found my name in Randy's list as one of East Coast TVs associates. It is totally wrong. I am an innocent buyer who is seeking for a good TV with bang for the buck. When I googled for the best deal, EC TV's ad came up at the top. When I noticed EC TVs has no physical address, I became skeptical. I did my homework and found this forum thread. I asked simple questions every buyer would ask for other forum members' opinion. I am not playing devils advocate. After I read Randy's post about fake reviews I kept watching Reseller Ratings website. Because of doubt I left it out and bought from the other dealer. And I also shared the good deal I found with other members in post #54.
...
Please don't accuse me of US Appliance's associate. I just shared my finding for the benefit of other members. Anyway I learned many lessons from this forum and thanks all of you. But clear my name please.Randy's list was new members that joined seemingly to join this thread. He was asking if they should be included in the "we" of a previous statement.

Where did anyone accuse you of being a US Appliance's associate? I missed it.

MBBISNOTME
04-21-2009, 06:07 PM
I want to follow astrix remarks. I searched for a tv that met my needs, and the samsung 52 650 series was the one for me. I cant afford the B , so I opted to buy last years model. I see an unbelievable price at a website that was linked to from within my Gmail. I searched for info on the retailer, and saw all the positive ratings on resellerratings website. I ordered the TV. Flash forward a few days and I'm looking around on the internet, I search "experience eastcoasttvs" an this forum pops up. I come here everyday getting a freaking ulcer from all of the stuff that's being posted, I honestly called the place on Sunday morning to cancel my order because of this forum, but Jommy told me the TV was going to be at my home the next day, so I gave them one more day. They came through and I got my tv. I still don't have my Blu-ray player, but I'll be calling them tonight about that. I want a new store with a new business model to get a fair shake. If anyone else is reading this thinking about going with eastcoast, I can say that I got my TV in 10 business days at a great price. Sorry that this has turned into a he-said-she-said kind of thing...
Bill

Reduceoner2
04-21-2009, 06:30 PM
I live in Northern NJ. Maybe I should head out to ECTVs and see if they're real :thumbsup: No, but seriously, I've been following the thread since its early days. I do see where the forum members are coming from: company signs up, a few new members, "fake" reviews, etc. However, I still think we should give them the benefit of the doubt. However silly that sounds....:what: Who knows? Maybe these new members are legit...

EastCoastTVS
04-21-2009, 06:47 PM
dear RBINCK Administrator
"It seems to me reading all of this thread that it does you more harm than good. It may be a completely innocent situation that all of these members have joined to only post in this thread, but to most forum people it looks like a set up and will probably deter new customers rather than attract them. Therefore, if you would like this thread removed, we will be glad to do it. Just let us know"

Thank you for the offer, but i can't decide that offer at this time maybe later.
Reason being i know the hatters (my competitors) will start a new post, but rite now i got my customers on my side.

Asterix
04-21-2009, 07:21 PM
Where did anyone accuse you of being a US Appliance's associate? I missed it.
I mean I mentioned US Appliance's name in my post.

daleb
04-21-2009, 10:01 PM
Thank you for the offer, but i can't decide that offer at this time maybe later.
Reason being i know the hatters (my competitors) will start a new post, but rite now i got my customers on my side.

Don't assume those rallying against you are your competition. I doubt any reputable retailer would waste their time or need to stoop to that level.

I tend to stick to the 'tried and true' merchandisers as a caution. But giving you the benefit of the doubt at this point, if superior customer service is reflected in future posts by consumers, the word will get around. Unfortunately, bad news tends to travel faster, even if not totally warranted.

lobudgt
04-22-2009, 09:12 AM
Well I ordered mine, from eastcoast on the 6th of April as a birthday gift for the 18th, it didn't make it. I do understand because of the holiday. It was confirmed in an email that it will be here this week. I think lobudgt and my TV might be on the same truck as we don't live to far from each other. With the truck stopping at my place first of course.

Mine's coming Thursday.

If the company in question was not worth buying from, I would say so, and give verifiable reasons. I would not speculate or slander them without proof. I have not heard one bit of proof from any of you people. Some of you should consider minding your own business at this point, as you obviously have none with this company or any of us who have.

I joined this forum because it showed in a Google search I did when trying to research East Coast TVs. This exact thread is the only reason I joined, yes. I joined to learn about this company, and ultimately to add to it with my own personal experience. You nay sayers have given us quite enough opinion and supposition. I apologize if I joined too recently for your sensibilities to excuse. Let me know when it's safe to have an opinion or relate my experiences. By then I will have my TV and never come back here again. Because of a few (no doubt to young to have any common sense) members, it's the worst forum I have ever belonged to, and I won't miss it a bit.

Oh yeah..one more thought. I didn't ask any other questions in any other threads, because I didn't need anyone's help deciding what to buy. I'm a big boy, and I know what I want. I only sought to find whether one particular company was trustworthy.

I will let you know when it get's here, then I am done.

Ely94
04-22-2009, 11:32 AM
Mine's coming Thursday.

MFY Home Delivery
Order has been Scheduled for delivery on 4/23/2009. Recipient will be notified a day before delivery to schedule a time frame. Delivery will not be made until time confirmed by recipient.


Qty 1
Weight
Description SAMSUNG LN46B650 46" LCD
Type TVETV3, WG

Now...anyone who thinks I am an employee East Coast TVs, can see my personal information. Stop by some time. Please call first so I make sure I am going to be home. That phone number is my cell phone. Please do not abuse my good nature. Accusing me of things for which you have no evidence is bad form on your part, and certainly not appreciated by me.

If the company in question was not worth buying from, I would say so, and give verifiable reasons. I would not speculate or slander them without proof. I have not heard one bit of proof from any of you people. Some of you should consider minding your own business at this point, as you obviously have none with this company or any of us who have.

I joined this forum because it showed in a Google search I did when trying to research East Coast TVs. This exact thread is the only reason I joined, yes. I joined to learn about this company, and ultimately to add to it with my own personal experience. You nay sayers have given us quite enough opinion and supposition. I apologize if I joined too recently for your sensibilities to excuse. Let me know when it's safe to have an opinion or relate my experiences. By then I will have my TV and never come back here again. Because of a few (no doubt to young to have any common sense) members, it's the worst forum I have ever belonged to, and I won't miss it a bit.

Oh yeah..one more thought. I didn't ask any other questions in any other threads, because I didn't need anyone's help deciding what to buy. I'm a big boy, and I know what I want. I only sought to find whether one particular company was trustworthy.

I will let you know when it get's here, then I am done.
Just up the road (route 100) in Shimersville. Mine is on the same truck coming tomorrow. You got to this place the same as I did, Google. I have been a long time lurker to AVS and use that site to help me pick out my G10 Panny. I never knew of this site. Good or bad, I will leave a review.

rbinck
04-22-2009, 12:15 PM
dear RBINCK Administrator
"It seems to me reading all of this thread that it does you more harm than good. It may be a completely innocent situation that all of these members have joined to only post in this thread, but to most forum people it looks like a set up and will probably deter new customers rather than attract them. Therefore, if you would like this thread removed, we will be glad to do it. Just let us know"

Thank you for the offer, but i can't decide that offer at this time maybe later.
Reason being i know the hatters (my competitors) will start a new post, but rite now i got my customers on my side.In looking over the thread, I don't think responders are your competitors myself. Many that have had questions are long time members. But if there are some that you think are your competitors, give me a PM and I will look into it, don't call them out in this thread though.

crazyal
04-22-2009, 12:47 PM
Here's an alternate thought. Maybe all these new people decided to jump in and post because they finally had something they could talk about. If they offered delivery in my area I would buy from them but they don't.

Woogie
04-22-2009, 01:15 PM
Mine's coming Thursday.

MFY Home Delivery
Order has been Scheduled for delivery on 4/23/2009. Recipient will be notified a day before delivery to schedule a time frame. Delivery will not be made until time confirmed by recipient.

... Personal information removed by request ...

If the company in question was not worth buying from, I would say so, and give verifiable reasons. I would not speculate or slander them without proof. I have not heard one bit of proof from any of you people. Some of you should consider minding your own business at this point, as you obviously have none with this company or any of us who have.

I joined this forum because it showed in a Google search I did when trying to research East Coast TVs. This exact thread is the only reason I joined, yes. I joined to learn about this company, and ultimately to add to it with my own personal experience. You nay sayers have given us quite enough opinion and supposition. I apologize if I joined too recently for your sensibilities to excuse. Let me know when it's safe to have an opinion or relate my experiences. By then I will have my TV and never come back here again. Because of a few (no doubt to young to have any common sense) members, it's the worst forum I have ever belonged to, and I won't miss it a bit.

Oh yeah..one more thought. I didn't ask any other questions in any other threads, because I didn't need anyone's help deciding what to buy. I'm a big boy, and I know what I want. I only sought to find whether one particular company was trustworthy.

I will let you know when it get's here, then I am done.

Not very smart to post your personal information on the internet, whether you're trying to prove a point or not. As you yourself happened upon this site through google, so could someone not of the finest ilk. Just saying...

EastCoastTVS
04-22-2009, 01:31 PM
In looking over the thread, I don't think responders are your competitors myself. Many that have had questions are long time members. But if there are some that you think are your competitors, give me a PM and I will look into it, don't call them out in this thread though.

WE also don't think our competitors would stoop to this level.
But for the life of me I cant figure out why anyone from out of our shipping area would want to trash us online. Especially since our service is like no other "pay upon delivery" if you don't get a perfectly working TV tested in your home you don't pay for it. We would think the everyone would be excited about this program. We know our customers are very happy. so why are people trashing us online.

"We are familiar with the rules of highdefforum and we did not join this forum to promote our site just defend it"

Ely94
04-22-2009, 01:37 PM
Not very smart to post your personal information on the internet, whether you're trying to prove a point or not. As you yourself happened upon this site through google, so could someone not of the finest ilk. Just saying...
lobudgt
He has a point.

Donzi54
04-22-2009, 02:51 PM
give me a PM and I will look into it, don't call them out in this thread though.

Seems like it a double standard here. Its ok for them to say that I and others here are part of a conspiracy.

lobudgt
04-22-2009, 03:21 PM
lobudgt
He has a point.

I know it's not the safest thing someone could do..giving out their name address and phone number.
I am well aware that he has a point. So did I. If someone wants to use that info to find me...well, that was kind of the point. Hopefully they will learn something about my integrity instead of questioning it unfairly. All it takes is a little desire and a few bucks, and anyone can find you with just your name. For the sake of the truth, I put myself out there for all to see.

I don't play games, or give out fake phone numbers that are supposed to make us laugh at someone just because he didn't recognize a song title from the 1980's. I give out honest answers and factual information. Not a drop of BS in me.

To those of you who have been reasonable here, I applaud you. Feel free to contact me anytime. I'd be happy to hear from you. I'd be happy to hear from anyone on here who would like to have a civil adult conversation.

Note:
I have edited the personal information out of my earlier post. It was available for the people involved in this thread to see, and if they wanted it, they should have it by now. It didn't need to be here for all eternity to make my point. You are all still welcome to PM me with any questions. If you want to talk or meet for any reason, I will give you what info you need in a PM.

Bigloww
04-22-2009, 03:26 PM
Seems like it a double standard here. Its ok for them to say that I and others here are part of a conspiracy.

I don't think anyone was pointing out anyone in particular. At least I was not. All I said was that I kinda agreed with PFC's assumtion that it was a bit fishy that close to like 10 new members (or whatever it was) all were posting all of a sudden in this thread only. I didn't say anyone in particular was suspect, just a bit strange is all.. Let the chips fall where they may..

Bigloww
04-22-2009, 03:33 PM
:roflmao:
I don't play games, or give out fake phone numbers that are supposed to make us laugh at someone just because he didn't recognize a song title from the 1980's.


Ahh, that's still good stuff... :roflmao:

As I was, I thought you were joking about a Fax #.. For 1, who the fuck still has a fax machine in their home? I do in my garage some place I think.. Computers and network copiers kinda replaced that stuff a while ago. I know some people still have them as a back up or for a freak buisness purpose, but.....

2. Why would I give my phone # out on a forum, or even PM it to a total stranger.. Just because you like parading your personel info out, does not mean everyone else does. The 8675309 thing was a joke I thought you would have picked up on. A joke.. Get the fuck over it..

lobudgt
04-22-2009, 03:41 PM
:roflmao:


Ahh, that's still good stuff... :roflmao:

As I was, I thought you were joking about a Fax #.. For 1, who the fuck still has a fax machine in their home? I do in my garage some place I think.. Computers and network copiers kinda replaced that stuff a while ago. I know some people still have them as a back up or for a freak buisness purpose, but.....

2. Why would I give my phone # out on a forum, or even PM it to a total stranger.. Just because you like parading your personel info out, does not mean everyone else does. The 8675309 thing was a joke I thought you would have picked up on. A joke.. Get the fuck over it..

So apparently not using graphic language isn't part of the rules of this forum. Whatever. I don't have anything to get over. Do you? It wasn't even me who took you up on the offer. FYI - a lot of businesses still do use fax machines. Would you like a list of them? Send me an email at [email protected] :yippee:

Bigloww
04-22-2009, 03:55 PM
So apparently not using graphic language isn't part of the rules of this forum. Whatever. I don't have anything to get over. Do you? It wasn't even me who took you up on the offer. FYI - a lot of businesses still do use fax machines. Would you like a list of them? Send me an email at [email protected] :yippee:

Yeh, buisnesses not homes. And buisnesses like mine have Network copiers that do it or just e-mail attachments so, yes. "whatever".. Does yours still have the roll of paper in it.. Quality stuff..

And hey, for some reason when I clicked on your e-mail address to send you a message, it did not work..:confused::confused: I get a mail report saying not a valid e-mail address.. I don't get it.. I tried it like 5 times or something.. Oh wait, perhaps it is not real and you are trying to make a funny...:rolleyes: :banana:

mksimith2
04-22-2009, 08:25 PM
sounds good!!

PFC5
04-23-2009, 03:17 AM
I almost place an order for Panasonic G10 series from EC TVs. While I was filling in the order form, I bumped in CREDIT CARD info requirement. I realized that I have to provide my credit card number before I received the merchandize. May be it is required for verfication purpose, I don't know. But I thought again and checked thier physical address. I found none. Then, I left out my order because I can't afford to risk my hard earned money. EC TVs' business model may be good for some people but not fit for me. I looked around and found the same model at US Appliance website with cheaper price tag. And even better, it has $200 Panasonic HDTV Add-on Rebate. I chose US Appliance not only because of the price but also it is an authorized dealer with good reputation. I don't want to call bad name each other. I wish to hear good news from lobudgt, MBBISNOTME and Joeyseven in a few days.

So when this retailer says you just provide the credit card info after they deliver the product and you are satisfied that is false.

I can understand WHY they would want verification BEFORE shipping, but once you give them the info required to order, nothing stops them from hitting your card anytime they want.

The problem is there seems to be very questionable reviews that have been found suspicious and removed from that reseller review site. Then we have a bunch of new members sign up here just to discuss this new retailer in only this thread. Then we have the company signing up here saying that long standing members (like me) who find this suspicious are just competitors trying to stop this new way of paying for merchandise. :rolleyes:

I am not calling out anyone in particular, but it just seems the above activity seems very suspicious and we want to help members avoid potential scam sites, so we point out the suspicious activity. That IS what a site like this is here for. It is to let others know that things seems suspicious and anyone considering buying from them should do their homework before they give them their credit card info to order from them.

If any of our long time members are near this retailer it would be great if they could check them out to see if they actually have a physical location and can report back about them.

Just something that ANY person buying should know when dealing with ANY online retailer is that you should NEVER use a DEBIT CARD online as you do not have the same protections you have with a credit card for fraudulent charges, and NEVER pay by money order, wire transfer, or cashier check, as you lose the ability to dispute it if no delivery is made or a faulty product is delivered.

Lets see if a long time member can come back with a report of the physical location and operation there, but at this point I will say let the buyer be AWARE of the suspicious things reported so far and make their own choice whether they can afford to risk it for a possible savings or not.

Donzi54
04-23-2009, 05:10 AM
Without a signed C/c receipt or proof of delivery by way of signature you are not liable for any charges on your C/c account if disputed. That is why when C/c theft happens you are not left footing the bill. There are consumer protection for unauthorized C/c use. Giving them a C/c number doesn't authorize them to use it without you consent. The card number that you give them when placing a order doesn't need to be the same as the C/c you use to pay for the item. More then likely your account information will be stolen electronically by hackers in corporate accounts then by small vendors. Most people have experienced a C/c account of theirs compromised at one time or another that's just the way it is in this day and age. I don't feel worrying daily about is worth it. I much rather know that what I'm purchasing is what I am getting. As a merchant I know what I need to do to make sure I will be covered for payment when somebody Pays by C/c at my company and all C/c processing has certain criteria that must be met or charge backs will be the merchant responsibility.

It must be noted that paying only upon delivery has some great advantages I feel. Nothing worse the receiving something that you ordered and opening the box and finding that its damaged or a returned item. If I could have found the TV that I purchased from East Coast at the same cost locally from a store, would I still have purchased from them? Probably not. But in my case the price was much better then any locally advertised price. And at that time nobody had that model in stock yet.

How many shipping companies do think are going to wait while you open a box and check it over? Not to mention setting it up and trying it out.

Off the subject had a delivery at my business yesterday. Box was 70lbs labeled fragile glass all over it. Wouldn't you know UPS brings it in and drops it like it was nothing.

Donzi54
04-23-2009, 07:02 AM
[/RIGHT]t;858887]I know it's not the safest thing someone could do..giving out their name address and phone number.
I am well aware that he has a point. So did I. If someone wants to use that info to find me...well, that was kind of the point. Hopefully they will learn something about my integrity instead of questioning it unfairly. All it takes is a little desire and a few bucks, and anyone can find you with just your name. For the sake of the truth, I put myself out there for all to see.

I don't play games, or give out fake phone numbers that are supposed to make us laugh at someone just because he didn't recognize a song title from the 1980's. I give out honest answers and factual information. Not a drop of BS in me.

To those of you who have been reasonable here, I applaud you. Feel free to contact me anytime. I'd be happy to hear from you. I'd be happy to hear from anyone on here who would like to have a civil adult conversation.

Good for you lubugdt, you don't need to hide behind these fake screen names.

lobudgt
04-23-2009, 08:20 AM
Just as advertised. The TV arrived on a small delivery truck. They arrived within the first hour of the 3 hour time frame I was given. Two men got it into my house. Unpackaged it for me. Plugged it in, hooked up my Satellite cable (HD coming soon I hope), and turned it on. One of them started the auto channel search, and I was able to see programming on this TV before they had a cent in their hands. FYI - I paid with one of the "cash" options to save a few bucks extra, and using this option, East Coast TVs did not have my credit card information ever. They just flat out did what they advertised. Any questions, feel free to ask, or better yet ask East Coast TVs! I am not their representative, but a happy customer. BELIEVE IT OR NOT!!

Now assuming the good people of Mexico built my TV well, I will be a happy guy for years to come! :thumbsup:

Donzi54
04-23-2009, 08:41 AM
FYI - I paid with one of the "cash" options to save a few bucks extra, and using this option, East Coast TVs did not have my credit card information ever.

Now that is some new relevant information.

HighDefThis
04-23-2009, 08:46 AM
Never post but just wanted to give my experience with East Coast TVs since I was originally cautious but did some research and went ahead with the order....

Experience was great. I actually ordered my TV over the phone (I had a question about their delivery so I called them up and the person I delt with said he could process my order faster if I did it over the phone - so I ordered it right away once my questions were answered).

In short: I ordered My TV on Monday; the shipping company called me Wednesday to say they would be there Thursday - gave me a three hour window; Shipping company arrived the first minute of the first hour of the three hour window; They brought it into my house, put it where I wanted. Plugged it in, set it up. I validated it worked and looked great; I swiped my credit card in the hand held device - signed the receipt. Kept my receipts - and off the guy went.

The experience couldn't have gone better... Everything operated as advertised - also, this delivery was to Northern Virginia (the farthest point in their delivery area I think).

Petsqueen
04-23-2009, 09:16 AM
I purchased or thought I did, from East Coast on April 13th. Still have not received my order.
Contacted customer service by email yesterday and was told it would be delivered today.

Not happy with that response, I contacted by phone, was told to call the 800 back and press "2" to go to customer service, where I sat on hold "FOREVER". I tried to leave a voice mail, but their box was full.

While they have my cc number which was supposed to be used for validation, I may be canceling the card.

I asked again via email that if I didn't take delivery today, I would be reporting them to the FBI for fraud., though at this time, they haven't done anything ... probably out selling my credit card number right now! So I doubt the FBI would do anything.

IF the TVs actually arrive, I'll be happy to post and let everyone know. Until then, I guess it's still "Buyer Beware".

lobudgt
04-23-2009, 10:12 AM
I purchased or thought I did, from East Coast on April 13th. Still have not received my order.
Contacted customer service by email yesterday and was told it would be delivered today.

Not happy with that response, I contacted by phone, was told to call the 800 back and press "2" to go to customer service, where I sat on hold "FOREVER". I tried to leave a voice mail, but their box was full.

While they have my cc number which was supposed to be used for validation, I may be canceling the card.

I asked again via email that if I didn't take delivery today, I would be reporting them to the FBI for fraud., though at this time, they haven't done anything ... probably out selling my credit card number right now! So I doubt the FBI would do anything.

IF the TVs actually arrive, I'll be happy to post and let everyone know. Until then, I guess it's still "Buyer Beware".

Can you please post a link to the site you are talking about, and the phone number you called. Let's confirm you are dealing with the same company as other people did here. If you are having a problem, I'd sure like to know it's really the same company. It sounds so different than my experience.

FYI - There is a company called East Coast TV (http://www.eastcoast.tv/)

and the company at the heart of this thread is - East Coast TVS (http://www.eastcoasttvs.com/)

Which of these are you dealing with, or is it a third option?

Donzi54
04-23-2009, 10:38 AM
While they have my cc number which was supposed to be used for validation, I may be canceling the card.

I asked again via email that if I didn't take delivery today, I would be reporting them to the FBI for fraud., though at this time, they haven't done anything ... probably out selling my credit card number right now! So I doubt the FBI would do anything.

That seems a little extreme. Your correct about them not during anything, you will be told to contact your local PD first.

What time is you delivery scheduled for?

jmcohen23
04-23-2009, 12:17 PM
Just as advertised. The TV arrived on a small delivery truck. They arrived within the first hour of the 3 hour time frame I was given. Two men got it into my house. Unpackaged it for me. Plugged it in, hooked up my Satellite cable (HD coming soon I hope), and turned it on. One of them started the auto channel search, and I was able to see programming on this TV before they had a cent in their hands. FYI - I paid with one of the "cash" options to save a few bucks extra, and using this option, East Coast TVs did not have my credit card information ever. They just flat out did what they advertised. Any questions, feel free to ask, or better yet ask East Coast TVs! I am not their representative, but a happy customer. BELIEVE IT OR NOT!!

Now assuming the good people of Mexico built my TV well, I will be a happy guy for years to come! :thumbsup:

Just a little FYI, I would still go with a credit card purchase b/c if the tv goes bad real quick, they'll be less likely to refund your money, and the credit card company WILL refund your money.

Petsqueen
04-23-2009, 03:46 PM
eastcoasttvs is the URL
the phone number is: 866-496-5784 (local number: 908-214-7110)

As an update to my post earlier this morning, an very nice man named Jim called me in response to my email (and post here). I am supposed to take delivery this evening between 5:00 p.m. and 8:00 p.m.

I have alerted Jim that I will glad post back either a "nay" or a "yea" after delivery ... still hoping for delivery of course. Hate to think as an IT Professional that I've been scammed online. If I get the TV, in new carton, s/n on back looks good, and it works, then they get a "yea". No delivery or problems with, they get a "nay" .

So here's the good news .... both Samsung TVs were delivered as promised, along with the two low profile mounting brackets which I purchased as an upgrade to the free one they ship with each TV. I think it was an Internet special at the time.

The driver unpacked both TVs, plugged them in to ensure they were working. The credit card was swiped on a wireless card reader (which I've seen in the past), and I received my Bill of Lading and a receipt for the credit card.

This company is located in Linden, NJ. I now believe they are a reputable organization who takes pride in what they are doing. While the customer service line needs to be addressed (the mailbox was full), I received prompt attention to the emails (two) that I sent.

Jim, since I know you read these forums, thank you very much. I am a very happy customer and can't wait to get both Samsung's mounted on our walls! Go East Coast TV ... YOU ROCK!

Petsqueen
04-23-2009, 03:48 PM
Yes, I know it's extreme, but when one's brother works for them access is a little easier. Can't call the local PD until someone has actually broken the law. The FBI will invest potential fraudulent companies and activities. He does it all the time!
But way off topic now. Sorry.

Donzi54
04-24-2009, 03:44 AM
eastcoasttvs is the URL
the phone number is: 866-496-5784 (local number: 908-214-7110)

As an update to my post earlier this morning, an very nice man named Jim called me in response to my email (and post here). I am supposed to take delivery this evening between 5:00 p.m. and 8:00 p.m.

I have alerted Jim that I will glad post back either a "nay" or a "yea" after delivery ... still hoping for delivery of course. Hate to think as an IT Professional that I've been scammed online. If I get the TV, in new carton, s/n on back looks good, and it works, then they get a "yea". No delivery or problems with, they get a "nay" .

So here's the good news .... both Samsung TVs were delivered as promised, along with the two low profile mounting brackets which I purchased as an upgrade to the free one they ship with each TV. I think it was an Internet special at the time.

The driver unpacked both TVs, plugged them in to ensure they were working. The credit card was swiped on a wireless card reader (which I've seen in the past), and I received my Bill of Lading and a receipt for the credit card.

This company is located in Linden, NJ. I now believe they are a reputable organization who takes pride in what they are doing. While the customer service line needs to be addressed (the mailbox was full), I received prompt attention to the emails (two) that I sent.

Jim, since I know you read these forums, thank you very much. I am a very happy customer and can't wait to get both Samsung's mounted on our walls! Go East Coast TV ... YOU ROCK!

Glad it worked out well for you also. I also ordered a another Tv from them today. Keep up the good work Jimmie

Ely94
04-24-2009, 07:54 PM
Well on a scale 1 to 10, I will give ECTVS an eight. My 42" G10 took a little longer than I had wanted it to. I ordered it on the 6th of April and it arrived on the 23 of April. There was a holiday in the time frame so I understand. When delivery was scheduled, I was told that the TV would be delivered between 7am and 10am. The two guys were in my drive way at 7:05. The guys carried it into my living room where they opened the box and we plugged it in. All is good. I payed them with a bank check they gave me a receipt and they were on there way ( to lobudgt house :D ) I called lobudgt to let him know they were on the way. It was totally Painless. ECTVS was cheapest price for 42" G10 to my house.
Now as for all this other nonsense.
Donzi54, really man, I can see why folks would think that you in cahoots with ECTVS. Give it a rest will ya.
As for reseller, I'm not sure ALL the reviews were legit. I'm going to side with Randy on this. I will leave a legit review at reseller.
Oh by the way, the G10. It is AWESOME!!!!!

Ely94
04-25-2009, 05:52 PM
I wonder how eastcoasttvs will handle my defective product. I guess I will find out.

PFC5
04-25-2009, 11:16 PM
Sorry to hear that. Panasonic has been consistently rated as the most reliable HDTV maker out there, so you just got unlucky. Unless it was a refurb display or something. Are you sure you got a brand new display?

Please keep us informed about how they handle it and resolve the issues.

Good luck!

Ely94
04-26-2009, 06:59 AM
Sorry to hear that. Panasonic has been consistently rated as the most reliable HDTV maker out there, so you just got unlucky. Unless it was a refurb display or something. Are you sure you got a brand new display?

Please keep us informed about how they handle it and resolve the issues.

Good luck!

I will. The power light is blinking 5 times. I have unplugged it and tried it a few times with the same results. I was watching the nfl draft and it just shut off. I am really bummed. I'm to call ECTVS at noon today.

PFC5
04-26-2009, 01:59 PM
Do you have a computer hooked up to it on any other HDMI input other than the HDMI3 input? I have heard this happens when a computer is connected to any of the other HDMI inputs besides HDMI3.

Ely94
04-26-2009, 04:14 PM
Do you have a computer hooked up to it on any other HDMI input other than the HDMI3 input? I have heard this happens when a computer is connected to any of the other HDMI inputs besides HDMI3.

No computer hooked up. The Tv is brand new, I helped take it out of the box. I hope its just a fluke.
I called ECTVS and they said they will ship me another one as soon as Panny declares it defective. ECTVS called me back a few hours later as a follow up. It was a nice surprise. The Panny repair tect is to call on monday sometime.

wlog
04-27-2009, 10:32 AM
No computer hooked up. The Tv is brand new, I helped take it out of the box. I hope its just a fluke.
I called ECTVS and they said they will ship me another one as soon as Panny declares it defective. ECTVS called me back a few hours later as a follow up. It was a nice surprise. The Panny repair tect is to call on monday sometime.

Did you buy warranty from ECTVs or the replacement is part of deal without the ECTVs warranty?

PFC5
04-27-2009, 11:12 AM
He shouldn't NEED an extended warranty for a TV that breaks in the first week of owning it.

wlog
04-27-2009, 01:40 PM
He shouldn't NEED an extended warranty for a TV that breaks in the first week of owning it.

Thanks. I asked the extended warranty question because my LCD (LN40B650) is supposed to be delivered tomorrow and I didn't buy extended warranty. Anyway, till now all is well and I will write more about my experience with ECTVs after the delivery.

wlog
04-28-2009, 08:42 AM
ECTVs delivered my TV today morning at 9.15 AM (delivery window was 9-12AM). Everything as promised.

Ely94
04-28-2009, 04:45 PM
Panny is sending a tech to my house "with the part" to fix my TV tomorrow 12 to 4. I'm not impressed with Panny's performance so far. They were to call me on Mon but never did so at 5:30 I called them to get the ball going. I think they could tell I was pissed. All I really wanted was for them to declare my TV defective so ECTVS could send me another one.
I gotta tell ya, ECTVS was awesome through this whole ordeal. They called me twice looking for an update on whats going on and I was the one with no answers:what: I called ECTVS about an hour ago to tell them that Panny is going to fix the TV and that they are off the hook for the RMA. I also wanted to thank them for helping me with Panny. Outa of the blue ECTVS hooked me up with a 3year warranty for free for all my troubles. ECTVS is #1 in my book. I will use them again and I recommend you do too.

GymBrat98
04-28-2009, 05:12 PM
I don't think anyone was pointing out anyone in particular. At least I was not. All I said was that I kinda agreed with PFC's assumtion that it was a bit fishy that close to like 10 new members (or whatever it was) all were posting all of a sudden in this thread only. I didn't say anyone in particular was suspect, just a bit strange is all.. Let the chips fall where they may..

I'm feelin ya!

EastCoastTVS
04-28-2009, 07:32 PM
If you would like to view physical address and more information regarding our company, see the BBB (Better Business Bureau) (http://www.bbb.org/new-jersey/business-reviews/internet-shopping/east-coast-tvs-in-linden-nj-90045885) website. We are proud to be a BBB accredited business and we believe an A- speaks for itself.

PFC5
04-28-2009, 11:21 PM
Too funny. You just joined the BBB on 4/28/09. That is less than 24 hours ago. :lol:

Here it is stated in the link to your entry you provided about that:

A BBB Accredited business since 04/28/2009It says the reason you got that A- rating is based on how long you have been in business but I wonder WHO provided that start date in business. Did THEY find that start date or did YOU provide this to them? Here is the quote of how you got that rating:

BBB Rating

Based on BBB files, this business has a BBB Rating of A-.
Reasons for this rating include:

Length of time business has been operating.

So your rating means nothing at this point IMO, as according to the BBB it is SOLELY based on the length of time in business and that even looks fishy IMO. Here is what I found out by doing a whois search of your domain name which shows you only got a domain name for your web address on 12/30/2008 (see bolded in red quote below) not the February 2008 that is stated to BBB as the reason for the BBB rating of A- on which it is based on a business start date of 02/2008. Here is the link & info I found out about when you got the domain:

http://who.godaddy.com/WhoIsRegData.aspx?k=9dQZ+hLpuVNj2+y/XMCorS2pObpkh35P&domain=eastcoasttvs.com&prog_id=godaddy

WHOIS Underlying Registry Data:
Whois Server Version 2.0

Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.

Domain Name: EASTCOASTTVS.COM
Registrar: GODADDY.COM, INC.
Whois Server: whois.godaddy.com
Referral URL: http://registrar.godaddy.com
Name Server: NS1.SIMPLEHELIX.COM
Name Server: NS2.SIMPLEHELIX.COM
Status: clientDeleteProhibited
Status: clientRenewProhibited
Status: clientTransferProhibited
Status: clientUpdateProhibited
Updated Date: 16-apr-2009
Creation Date: 30-dec-2008
Expiration Date: 30-dec-2011Can you explain WHY a business that appears to be an internet only retailer would say they started business in 02/2008 at BBB, but never got a domain for an internet presence until 12/30/2008? Clearly you are only an internet retailer site since you do not even list your physical address ANYWHERE on your web site as any business with such a B&M business would surely do I would think right?

I looked you up at the NJ Sec. of State web site and it does show you are a Domestic for Profit corporation in NJ, but it does not give any info about WHEN you incorporated without paying a fee to get it unfortunately.

Do not get me wrong. I am not saying you are not a legit business that is just starting out and looking for positive exposure, but having a thread started at this site and at least at one other site I am a member of, and ONLY a few NEW members joining and posting about being satisfied customers only in this thread (and that thread on the other site with the same M.O.) about positive experiences about you looks fishy to many people as to whether this thread was posted as a plant or by real buyers/customers.

I understand it can be hard to start a new business and get exposure for your new business but companies do it every day and they do it by less fishy methods than what it appears might be happening here and at least at one other site.

Members at these types of forums are very protective of other members and we look out for each other and this is not to try to harm you or your company, but rather to try to protect other members when things do not look "proper" or look fishy as this thread appears to many people both here and at that other site. You must admit that there are quite a few scams happening on the internet all the time, so when things look strange, people come to these forums for guidance & info. Members try to help find out of whether a site seems legit and that is what you are finding here and at the other site.

Maybe a long time member here will try your company and report back that they also had a great experience with your company and that will add to your credibility and will do a lot of good for your business, but we have not seen this yet.

I think the idea of paying on delivery after inspecting the delivered goods is a great idea and I wish you well. But please try to answer the questions I have asked above about the discrepancy about the business start date listed as 02/2008 at the BBB link you provided, and the WHOIS domain registration only being on 12/30/2008. You have to admit this looks fishy right?

I look forward to your explanation of this discrepancy. :hithere:

PFC5
04-30-2009, 01:55 AM
It appears that resellerratings.com found issues with more reviews posted for this company and they are now down to only the first review. That means they found an issue with Ely94's review that was there yesterday but deleted there today. Apparently, that site's software requires more than one review to check for phony reviews as a comparison so they apparently do not delete the first review which in this case was a perfect rating for the review, so now the store appears to have a perfect rating. :lol:

http://www.resellerratings.com/store/East_Coast_TV_s

Unfortunately, wiping out the other reviews gave the company a perfect score now BECAUSE they deleted other reviews that were not perfect reviews like the first one. That RR.com site needs to score a phony review removed as a zero score IMO so companies do not get rewarded when they are caught posting phony/suspect reviews.

I am still waiting for a response to my questions regarding the business start date discrepancies in my prior post. ;)

Donzi54
04-30-2009, 04:33 AM
It appears that resellerratings.com found issues with more reviews posted for this company and they are now down to only the first review. That means they found an issue with Ely94's review that was there yesterday but deleted there today

Here's a email I received from Resllerratings.com about my review.

Hello LMP
Thank you for your ResellerRatings customer review on the above merchant. We appreciate your participation and support.

As part of ongoing commitment to prevent fraud, we randomly select reviewers to verify their reviewed transactions. Please email us a copy of your credit card statement showing the charges. Please mask your credit card number. Do *not* send us Order or Invoice document as it does not confirm you paid the store, and do not "paste" the information into your reply email.

Alternatively, you may fax this information to us at 443-264-2555, or provide a screenshot of the online documentation.

Sending this information helps us prove to the merchant and/or our readers that your review describes a real transaction, and will help us keep your review activated.

Reviews must comply with the 15 policies listed on our terms of use page, http://www.resellerratings.com/terms.pl.

Let us know if any merchant:
(a) offers gifts, services, money, discounts or any incentive whatsoever in
exchange for a *positive* review;
(b) fails to honor their offer to a customer for submitting a review
(reviews must comply with our 15 policies,
http://www.resellerratings.com/terms.pl);
(c) attempts to influence the changing or removing of a negative review;
(d) solicits reviews from prospective buyers.

Thank you for your participation and support.


Best Regards,

Lara
ResellerRatings.com

For faster response time, please include the entire email exchange in your
reply.



I replied to their email that I will comply with their request for proof.
But how many others would go that far. Also you must prove your purchase by way of your C/c statement. I believe that Ely94 and others here, had paid by certified check to get a discount on their purchase. So I guess his will not count. If this standard was applied to all sellers on Resellerrating I bet there would be no feedbacks.

Will wait and see if my feedback is returned.

gusbuf
04-30-2009, 08:30 AM
First off, please do not flame me because this is my first post here. I am an avid reader of High Def Forum, just never got around to registering. I also read, and post, on avsforum as well as dbstalk.

After reading this thread about East Coast TVs, I became very intrigued by the company. And seeing as I am in need of a new 46" TV for my newly finished basement, I took a look at their site. I registered and then emailed them once they emailed me with my login info and such. Then last night, I had a pretty lengthy conversation with one of the principals of the company. He was very forthright and told me about the company and their concept. I was very impressed at their business model, and I would definitely give them a shot. Unfortunately, I live well outside of their delivery area. You see, they deliver to a limited area (map on their website), which allows them to offer the "pay upon delivery" terms. I am in the Buffalo, NY area, about a 7 hour drive away. Thus, I am probably not going to be their customer. In the conversation, I was told that their goal is to keep expanding their coverage so that eventually anyone nationwide will be able to order from them and pay upon delivery.

Sure, they have not been around for a long time. But every successful company was at one time in the same position. Without people willing to give them a shot, how can they succeed? After talking with them last night, I would definitely give them a shot. And if everything goes well, I would tell as many people as I could. Problem is, most people are only ever willing to spew about bad experiences on the internet, as opposed to spreading good news about a company.

To those who have been, to put it mildly, skeptical of this business, I just have to say that you should ease up, especially if you have nothing on which to base your opinion. Just because they are in the NY/NJ area, that doesn't mean they should automatically be lumped in with the crooked electronics shops of Brooklyn who sell gray market good and scam you at every opportunity. I have bought plenty of goods from Beach Camera/BuyDig and every experience was great. They happen to be located in NJ too.

One thing I did recommend they do, is to be a bit more transparent on their website. I said they need to put a contact email address on there that one can use without registering with them. Plus, they should put a bit more info about themselves, including their physical address. It sounded as if they plan on doing that very soon.

So people, as someone who is very cautious about online purchases, but at the same time has bought countless times from sites like Onecall, BeachCamera, Amazon, NewEgg, and EBay, along with a number of smaller retailers, including used high end equipment through Audiogon, I say, if you live in their coverage area, give them a shot. Their prices are great, their service sounds like it is really great. If you truly do not pay until delivery and setup, what do you have to lose?

Sorry for blabbering, but I thought it important to get an opinion out there after actually speaking with this company.

PFC5
04-30-2009, 09:41 AM
The problem is that this company appears to be doing some things that make veteran internet buyers nervous. It appears to me that the threads at these forums appear to be plants, they keep having the reviews removed as fake from rr.com, and they appear to have substantial discrepancies in the info about when they started business and the resulting BBB rating being manipulated by using a seemingly false start date to garner that higher rating there.

I really like their business model of payment on delivery (but remember you still need to give the credit card info before you order it from what I have heard) and hope this becomes the wave of the future, but they have created these fears in many of us seasoned forum dwellers with tactics that seem very questionable. If you feel they have lied to you about these things and seem to try to manipulate things, then many are going to be very skeptical. If they are legit and long time trusted members here try them and have positive news to report then that can go a long way to improving their credibility. Their credibility for me is very low because they appear to have done a number of questionable things both here and at other places and once many get suspicious it takes a lot to turn that around.

Now we have another first time poster (you) coming here in their defense which just continues what we have been seeing all along. It does nothing to improve the situation IMO, since although you say you are a long time lurker here, there is no way to know this is true or not.

Needless to say, it is a tough situation this company is in here since they have done things that make them look "fishy" and we seem to only have NEW members signing up to post good things about them. It just makes things look funny and having them showing different business start dates at BBB (which they tout a high rating based solely on length in business 02/2008 and just signing up that day) and when they didn't actually get the domain for what seems to be a online only business until 12/30/2008 it just seems to create more suspicion to me, and I am sure many others.

I am still waiting for a response from them on this business start date discrepancy, but they have not responded.

Ely94
04-30-2009, 10:26 AM
Panny is sending a tech to my house "with the part" to fix my TV tomorrow 12 to 4. I'm not impressed with Panny's performance so far. They were to call me on Mon but never did so at 5:30 I called them to get the ball going. I think they could tell I was pissed. All I really wanted was for them to declare my TV defective so ECTVS could send me another one.
I gotta tell ya, ECTVS was awesome through this whole ordeal. They called me twice looking for an update on whats going on and I was the one with no answers:what: I called ECTVS about an hour ago to tell them that Panny is going to fix the TV and that they are off the hook for the RMA. I also wanted to thank them for helping me with Panny. Outa of the blue ECTVS hooked me up with a 3year warranty for free for all my troubles. ECTVS is #1 in my book. I will use them again and I recommend you do too.

****Update 2****
Panny is going to send me a new one. After two boards being replaced they were unable to fix it. Bad panel he said:( :crying::crying:

gusbuf
04-30-2009, 10:30 AM
I have no relationship with this company whatsoever. Never even heard of them until a couple days ago when I started reading this thread and one other on avsforum. I think you need to reevaluate your process of assuming first time posters are on the payroll, so to speak, of the company you are so critical of. You have over 23,000 posts on here. You started with your first, just as I and some others here have done. All I did was voice my opinion here like you are doing. I have the same relationship with this company as you do, save for I had a 20 minute phone conversation with them.

May I suggest that you take a few minutes to speak with the principals of the company as I did? It may help to dissuade some of your skepticism. Call the number on their website.

PFC5
04-30-2009, 10:53 AM
****Update 2****
Panny is going to send me a new one. After two boards being replaced they were unable to fix it. Bad panel he said:( :crying::crying:

Good for you (and for Panasonic to moving fast to resolve the issue). :yippee:

Even Panasonic does not make every display without issues, despite having the best track record all companies get a few bum TVs out of the factory.

PFC5
04-30-2009, 11:02 AM
I have no relationship with this company whatsoever. Never even heard of them until a couple days ago when I started reading this thread and one other on avsforum. I think you need to reevaluate your process of assuming first time posters are on the payroll, so to speak, of the company you are so critical of. You have over 23,000 posts on here. You started with your first, just as I and some others here have done. All I did was voice my opinion here like you are doing. I have the same relationship with this company as you do, save for I had a 20 minute phone conversation with them.

May I suggest that you take a few minutes to speak with the principals of the company as I did? It may help to dissuade some of your skepticism. Call the number on their website.

I never assumed you were on the payroll, but pointed out that it ONLY seems to be NEW members coming to their defense which IS suspicious. I pointed out that you are just another of the NEW posters who came here in their defense and this doesn't really help since it is just the same suspicious pattern repeating itself.

My only reason for being "critical" is because of what THEY have done to make themselves look suspicious Each attempt to make themselves look legit (like just joining BBB and using a faulty date to get a better rating based solely on that date), AND to help bring these things to light so members can know the risks upfront to make an informed decision.

Can you tell me WHY a long time lurker would choose this thread to be what spurs them to register and post in? I am sure there must have been other occasions that could have spurred you to register I would think if you are a long time lurker looking for a new display.

As I said, it looks suspicious that ONLY NEW members are coming to their defense and it appears to many seasoned forum dwellers that it is being done in concert with the company. I am not saying YOU or anyone else is doing this, but just that it looks very suspicious, and WHY would people register just for this when they never registered before? Why are they ONLY posting in THIS thread?

How can it NOT look suspicious?

gusbuf
04-30-2009, 12:16 PM
PFC5, I agree that much of this recent activity defending this company is suspicious. I was one of the suspicious ones! But I took it upon myself to call and speak to this company.

As far as my posting history here, well, all I can say is that this topic is what spurred me to register. I honestly have never really felt compelled to post on any topic here, as I am more of a reader than a poster. But I just felt it was the right thing to do, seeing as they are getting ganged up on here because of people's suspicions, but not based on any facts. I have never bought from this company, and thus can't report either positively or negatively on how the experience went. I am one who calls a spade a spade. Totally non-PC. And had I not spoken with them, I would probably still be as skeptical as you are. But what I see here is a young upstart company offering great prices and a totally unique delivery and payment experience. I just think people shouldn't be so accusative when they truly have no idea about a company or those who dare write positive feedback for said company. Granted, their slow response/no response to your questions does make one think twice.

PFC5
04-30-2009, 12:44 PM
PFC5, I agree that much of this recent activity defending this company is suspicious. I was one of the suspicious ones! But I took it upon myself to call and speak to this company.

As far as my posting history here, well, all I can say is that this topic is what spurred me to register. I honestly have never really felt compelled to post on any topic here, as I am more of a reader than a poster. But I just felt it was the right thing to do, seeing as they are getting ganged up on here because of people's suspicions, but not based on any facts. I have never bought from this company, and thus can't report either positively or negatively on how the experience went. I am one who calls a spade a spade. Totally non-PC. And had I not spoken with them, I would probably still be as skeptical as you are. But what I see here is a young upstart company offering great prices and a totally unique delivery and payment experience. I just think people shouldn't be so accusative when they truly have no idea about a company or those who dare write positive feedback for said company. Granted, their slow response/no response to your questions does make one think twice.

I can understand that this was the topic that finally got you to join here so that IS a good thing and welcome to the forum! :hithere:

The second to last thing I want to do is harm a new company just starting out, but I have to admit I care more about the members here and my sole reason for being involved in this thread is to help protect other members here. I am sure the same is true for the other long time members here who have posted in this thread. This is part of what makes these forums so great for consumers. We watch out for each other and try to help people avoid scams.

I wonder WHY they have not responded yet to my questions about the discrepancies in the info found, and this just adds to the suspicions to me.

I have already said I think the business model is a great idea and would love to see this become the norm for online retailers, but they do seem to be doing some questionable things from what I have researched to get the business going. It now seems even more (all but 1) of the reviews at rr.com have been removed as well.

I am glad that you have now joined and that is a positive thing that has come out of this. :yippee:

lobudgt
04-30-2009, 12:51 PM
I have no relationship with this company whatsoever. Never even heard of them until a couple days ago when I started reading this thread and one other on avsforum. I think you need to reevaluate your process of assuming first time posters are on the payroll, so to speak, of the company you are so critical of. You have over 23,000 posts on here. You started with your first, just as I and some others here have done. All I did was voice my opinion here like you are doing. I have the same relationship with this company as you do, save for I had a 20 minute phone conversation with them.

May I suggest that you take a few minutes to speak with the principals of the company as I did? It may help to dissuade some of your skepticism. Call the number on their website.

GOOD LUCK gusbuf!

Convincing many of the posters in this thread that they shouldn't be judging this company without all the facts is probably impossible. I offered my personal address and phone number in this thread (since removed after I got no takers). The company is not without flaws. It is run by human beings. We all make mistakes, are prone to emotional decision making at times, and get frustrated by people who are seemingly out to get us. They no doubt joined the BBB in an attempt to put out this ridiculous fire that's burning them in effigy. They probably didn't count on someone going so far to make that look like another reason to throw another log on the fire. What can they say to answer the BBB join date revelation to anyone's satisfaction? However, if they were going to falsify the time they were in business, why wouldn't they make it something that sounds better, like 5 years? This is getting like watching an African nature show. The lionesses are all hanging on the Water Buffalo by their teeth, and the animal is getting weary. It will fall soon under the overwhelming forces brought to bare. If I didn't try one more time, I'd feel like the rest of the heard who runs off while the beast dies for them. Sorry if this all is a little deep for some of you. Google: Marlin Perkins, honorable, fair, facts and slander. These may be of some good use.

One more time...would anyone like to talk to me personally, or perhaps come see my TV and paperwork?

Donzi54
04-30-2009, 01:57 PM
PFC5, I feel it is also worth noting that there has not been one neg. feedback or one buyer that has had a legitimate complaint. Resellerratings.com has a list of scam companies on their site, East Coast tvs is not included in that list. They also have 31 reviews of which 30 are being held back because of their scrutinizing this company over supposedly a few questionable reviews. We well see if they re post my feedback after they review my C/c statement.

pappylap
04-30-2009, 04:06 PM
Big Brother?......Roswell?...its all a cover up and a conspiracy.....by the way which way did the commies go?........:D

Ely94
05-01-2009, 08:25 AM
"We randomly select reviewers"??? Sure you do
Hello Ely94,

Thank you for your ResellerRatings customer review on the above merchant. We appreciate your participation and support.

As part of ongoing commitment to prevent fraud, we randomly select reviewers to verify their reviewed transactions. Please email us a copy of your Invoice or billing statement showing the charges. Do *not* send us Order documentation as it does not confirm you paid the store.

As part of ongoing commitment to prevent fraud, we randomly select reviewers to verify their reviewed transactions. Please email us a copy of your credit card statement showing the charges. Please mask your credit card number. Do
*not* send us Order or Invoice document as it does not confirm you paid the store, and do not "paste" the information into your reply email.

Alternatively, you may fax this information to us at 443-264-2555, or provide a screenshot of the online documentation.

Reviews must comply with the 15 policies listed on our terms of use page, http://www.resellerratings.com/terms.pl.

Let us know if any merchant:
(a) offers gifts, services, money, discounts or any incentive whatsoever in exchange for a *positive* review;
(b) fails to honor their offer to a customer for submitting a review (reviews must comply with our 15 policies, http://www.resellerratings.com/terms.pl);
(c) attempts to influence the changing or removing of a negative review;
(d) solicits reviews from prospective buyers.

Thank you for your participation and support.


Best Regards,

Lara
ResellerRatings.com

For faster response time, please include the entire email exchange in your reply.
====================

It's kinda funny that I can see my review when I'm logged in but if I log out I can't.... Hmmmm???
I'm starting to think that ECTVS is stepping on someones toes. NewEgg perhaps???

Donzi54
05-01-2009, 08:33 AM
I felt the same way. 34 reviews and 31 yanked. How are you to prove your purchase when you paid by check?

daleb
05-01-2009, 08:50 AM
ECTVs is certainly getting their exposure with this thread, whether good or bad.
Even if they are indeed, reputable, I can't help but wonder the value in continuing.

Ely94
05-01-2009, 09:15 AM
I felt the same way. 34 reviews and 31 yanked. How are you to prove your purchase when you paid by check?

Dude
Bank checks have receipts. You can get it from the bank if you lost yours. Me, I keep everything.

Donzi54
05-01-2009, 09:49 AM
Dude
Bank checks have receipts. You can get it from the bank if you lost yours. Me, I keep everything.

I did pay with a C/c but in reading that email which I also got. They gave no other option but proof from C/c statement.

PFC5
05-01-2009, 10:50 AM
I felt the same way. 34 reviews and 31 yanked. How are you to prove your purchase when you paid by check?

So they accept regular personal checks to buy? That seems unlikely. I am sure they would require a bank certified check or money order, and they always come with a copy for you to keep which you could make a copy of.

Maybe if there were not so many reviews posted that used the same or almost the same sentences (supposedly from differnt people) in multiple reviews, then there would not have been such a light shined on them. If you play games with reviews, then you have to live with the hot seat of being watched very closely IMO.

Just like flaunting the BBB rating that now appears to be based on a starting date that is listed 10+ months earlier than when they got a domain/web address for a likely online only store raising more suspicions. ;)

PFC5
05-01-2009, 10:58 AM
"We randomly select reviewers"??? Sure you do


It's kinda funny that I can see my review when I'm logged in but if I log out I can't.... Hmmmm???
I'm starting to think that ECTVS is stepping on someones toes. NewEgg perhaps???

Why would an independent ratings company care if this store was stepping on another store's toes as you put it?

IMO, ECTVs is reaping what they sowed with some of the questionable things that seem to be done to promote their site in an effort to get their name out there faster. There are just too many things happening that I feel it is hard to believe it is being done by all the customers alone. That is just my opinion, but you are entitled to think the world is against them too. ;)

I think they had a great and innovative new way to sell online, but they should have just been patient and let the good words of customers build their reputation IMO.

Ely94
05-01-2009, 12:20 PM
Why would an independent ratings company care if this store was stepping on another store's toes as you put it?

IMO, ECTVs is reaping what they sowed with some of the questionable things that seem to be done to promote their site in an effort to get their name out there faster. There are just too many things happening that I feel it is hard to believe it is being done by all the customers alone. That is just my opinion, but you are entitled to think the world is against them too. ;)

I think they had a great and innovative new way to sell online, but they should have just been patient and let the good words of customers build their reputation IMO.
Well like your opinion thats my opinion. I was going to buy my TV from CP but ECTV was $100 cheaper to my house. I don't think the world is against them but I do think they are getting a raw deal. I provided reseller with all the proof they requested we shall see how they handle it. It will be the TRUE test. I will used ECTV again. They were very helpful with my bum G10. They were up front and never bs-ed me once. I have and others have been accused on this board as being a ECTV troll, and it is not true. I'm just someone who wanted to buy a new TV for my son on his birthday. It's almost a month later and I still don't have a working TV.

Marg
05-01-2009, 01:05 PM
Has anyone bought a TV from "East Coast TV's"? Their prices on the 2009 55" Samsungs seem too good to believe. They only sell in the NJ,NY,CT,RI area and you don't pay until the TV is delivered.
.
Something's weird here. I bought a Plasma TV from East Coast TVs 4 weeks ago. I was skeptical at first, but went for it after reading the reviews from reseller, which were great. I had my new Plasma in just a few days. I have no complaints with their service whatsoever.
I was given the option to pay by personal check and saving 2% off the price of the tv. I opted to charge it thinking I would get double the manuf. warrantee by doing so. They were in touch with me by phone the day after I ordered on-line 3/29. He wanted to offer me extra warrantee but I said no, because i didn't want to shell out anymore money than I was. (I have never bought a tv this expensive before and by God I wasn't spending a dime more for it)! Anyway I checked the price of the tv 2 days later and it had dropped 20.00. I e-mailed them, asking for the 20.00 savings and got it. On tues March 31 they called me to say the TV would be delivered on 4/1. They gave me a time frame for del. "Hector" brought the TV into the family room, opened the new box and plugged in the set. He charged my card using one of those point of sale credit card swipe units. It printed my receipt as well. I have been enjoying this set eversince! I left a positive post on reseller about my transaction. I noticed that now they only have 3 feedbacks. I left mine, and for some reason it does not show up on reseller unless I log into the reseller account. I proved my purchase with my receipt. I think someone is trying to squash this seller, because his price was too good. I forgot to mention the delivery was free and the wall mount was free too. They only deliver to New England states. Address on my receipt says Linden NJ 07036. So, it's not some phantom place. I hope I have helped someone here. Have a great day!

Donzi54
05-01-2009, 01:50 PM
So they accept regular personal checks to buy? That seems unlikely. I am sure they would require a bank certified check or money order, and they always come with a copy for you to keep which you could make a copy of.

I don't know if they except personal checks, but I would guess you a right about only bank checks. I paid by C/c for mine.

Maybe if there were not so many reviews posted that used the same or almost the same sentences (supposedly from differnt people) in multiple reviews, then there would not have been such a light shined on them. If you play games with reviews, then you have to live with the hot seat of being watched very closely IMO.

True, but I have a hard time believing that they could be all fake. I have also noticed their review totals have been increasing daily and not being able to be viewed. So it makes one wonder what the reviews state.

Just like flaunting the BBB rating that now appears to be based on a starting date that is listed 10+ months earlier than when they got a domain/web address for a likely online only store raising more suspicions. ;)

I think to much is made of the BBB thing. Its not even necessary for them to have. And it doesn't prove a company is good. Also companies don't have to be part of BBB to show if they have registered complaints.

PFC5
05-01-2009, 02:06 PM
Lets go over what seems to have happened.

1. On this site (and at least one other forum site) someone comes here asking about this company and a bunch (over 10 I believe) of NEW members sign up just to say how great this company is, yet not one of them has posted anywhere else on the site including threads about the displays they are interested in which is not the "norm" we see here.

2. We find out there are reviews at a respectable reseller rating site that has a lot of reviews that are using the same wording almost verbatim from supposedly different people/customers which in and of itself would make most consumers nervous.

3. Then you have the company sign up when people question the above issues that seem fishy, and the company then signs up as a registered BBB member bragging about the high rating (A- "that speaks for itself") but according to the BBB page on them states the reason for that rating is the length of time in business being, but this apparently internet only retailer didn't get a domain/internet address until 10+ months later on 12/30/2008. So the rating they were bragging about at BBB is based on what appears to be a false earlier date.

So who could NOT feel something "funny" is going on here? Who wouldn't have questions about this activity? Why is it members here fault because they are skeptical? That claim against members here is just ridiculous IMO.

I think the idea of paying on delivery from a online retailer is a great & ingenious idea and I wish them well and hope this becomes the "norm" sometime for all online retailers, but do we even know if they are a AUTHORIZED reseller?

Why hasn't this company come back here to explain the discrepancy in the business start date at the BBB site, and the date they actually got the domain?

We try to protect members here and help them get a great deal and not get taken so when questionable things like this come up we point them out so the consumer can make their own INFORMED decisions.

I wish we had some long standing members come here and say they had a great experience and then it would help the company AND help consumers too. If/when that starts happening, then i will feel much better about this retailer and maybe could recommend or buy from them myself. ;)

lobudgt
05-01-2009, 02:46 PM
Lets go over what seems to have happened.

1. On this site (and at least one other forum site) someone comes here asking about this company and a bunch (over 10 I believe) of NEW members sign up just to say how great this company is, yet not one of them has posted anywhere else on the site including threads about the displays they are interested in which is not the "norm" we see here.

2. We find out there are reviews at a respectable reseller rating site that has a lot of reviews that are using the same wording almost verbatim from supposedly different people/customers which in and of itself would make most consumers nervous.

3. Then you have the company sign up when people question the above issues that seem fishy, and the company then signs up as a registered BBB member bragging about the high rating (A- "that speaks for itself") but according to the BBB page on them states the reason for that rating is the length of time in business being, but this apparently internet only retailer didn't get a domain/internet address until 10+ months later on 12/30/2008. So the rating they were bragging about at BBB is based on what appears to be a false earlier date.

So who could NOT feel something "funny" is going on here? Who wouldn't have questions about this activity? Why is it members here fault because they are skeptical? That claim against members here is just ridiculous IMO.

I think the idea of paying on delivery from a online retailer is a great & ingenious idea and I wish them well and hope this becomes the "norm" sometime for all online retailers, but do we even know if they are a AUTHORIZED reseller?

Why hasn't this company come back here to explain the discrepancy in the business start date at the BBB site, and the date they actually got the domain?

We try to protect members here and help them get a great deal and not get taken so when questionable things like this come up we point them out so the consumer can make their own INFORMED decisions.

I wish we had some long standing members come here and say they had a great experience and then it would help the company AND help consumers too. If/when that starts happening, then i will feel much better about this retailer and maybe could recommend or buy from them myself. ;)

I have addressed a couple of your concerns already, but as I am "new" I know that doesn't count with you.

As for your last "WISH", why not you?? I'm sure you could resell it to one of your long time members who like to pay too much!

Ely94
05-01-2009, 03:02 PM
Lets go over what seems to have happened.

1. On this site (and at least one other forum site) someone comes here asking about this company and a bunch (over 10 I believe) of NEW members sign up just to say how great this company is, yet not one of them has posted anywhere else on the site including threads about the displays they are interested in which is not the "norm" we see here.

2. We find out there are reviews at a respectable reseller rating site that has a lot of reviews that are using the same wording almost verbatim from supposedly different people/customers which in and of itself would make most consumers nervous.

3. Then you have the company sign up when people question the above issues that seem fishy, and the company then signs up as a registered BBB member bragging about the high rating (A- "that speaks for itself") but according to the BBB page on them states the reason for that rating is the length of time in business being, but this apparently internet only retailer didn't get a domain/internet address until 10+ months later on 12/30/2008. So the rating they were bragging about at BBB is based on what appears to be a false earlier date.

So who could NOT feel something "funny" is going on here? Who wouldn't have questions about this activity? Why is it members here fault because they are skeptical? That claim against members here is just ridiculous IMO.

I think the idea of paying on delivery from a online retailer is a great & ingenious idea and I wish them well and hope this becomes the "norm" sometime for all online retailers, but do we even know if they are a AUTHORIZED reseller?

Why hasn't this company come back here to explain the discrepancy in the business start date at the BBB site, and the date they actually got the domain?

We try to protect members here and help them get a great deal and not get taken so when questionable things like this come up we point them out so the consumer can make their own INFORMED decisions.

I wish we had some long standing members come here and say they had a great experience and then it would help the company AND help consumers too. If/when that starts happening, then i will feel much better about this retailer and maybe could recommend or buy from them myself. ;)

Well I used AVS forum to help me make my decision on the G10. I almost got a Sony lcd :error. I also got my calibration/break in settings for my G10 from D-Nice on that site. The only reason I even found this place was on a google search for ECTV and this thread popped up in the search. To compare the two sites its night and day. AVS has 2288 Posts in just one thread about G10s. This site has half that in all it's threads. It's clear that new people are not welcome here. You think everyone has an agenda but we don't. We just want a good deal on a TV. I have yet to see any Proof that ECTV has done anything wrong. Has reseller said that these reviews are fakes??? Of course not. I ordered my TV before Randy contacted reseller. I read Randy's post over at AVS and I was concerned. I thought what do I have to lose??? Nothing but time. I pay when the TV gets to my house. Now the TV is here as promised (Although the TV went belly up). What else can one say.

PFC5
05-01-2009, 03:44 PM
.
Something's weird here. I bought a Plasma TV from East Coast TVs 4 weeks ago. I was skeptical at first, but went for it after reading the reviews from reseller, which were great. I had my new Plasma in just a few days. I have no complaints with their service whatsoever.
I was given the option to pay by personal check and saving 2% off the price of the tv. I opted to charge it thinking I would get double the manuf. warrantee by doing so. They were in touch with me by phone the day after I ordered on-line 3/29. He wanted to offer me extra warrantee but I said no, because i didn't want to shell out anymore money than I was. (I have never bought a tv this expensive before and by God I wasn't spending a dime more for it)! Anyway I checked the price of the tv 2 days later and it had dropped 20.00. I e-mailed them, asking for the 20.00 savings and got it. On tues March 31 they called me to say the TV would be delivered on 4/1. They gave me a time frame for del. "Hector" brought the TV into the family room, opened the new box and plugged in the set. He charged my card using one of those point of sale credit card swipe units. It printed my receipt as well. I have been enjoying this set eversince! I left a positive post on reseller about my transaction. I noticed that now they only have 3 feedbacks. I left mine, and for some reason it does not show up on reseller unless I log into the reseller account. I proved my purchase with my receipt. I think someone is trying to squash this seller, because his price was too good. I forgot to mention the delivery was free and the wall mount was free too. They only deliver to New England states. Address on my receipt says Linden NJ 07036. So, it's not some phantom place. I hope I have helped someone here. Have a great day!

So now we have yet another NEW member coming here with an IP address for Charter communications which not even appear to be available where this poster says they are from in Linden NJ 07036 according to Charter's web site with the same zip code as the company. :rolleyes:

Will the comedy ever end?

EDIT:

I misread this posters words and I apologize for that. :bowdown: I thought he/she was saying that city was where he/she lived, not the company.

Somewhere else someone Googled the company street address and said it was a warehouse building and not a storefront. Sure they are somewhere as everyone is, but they do not list their address on their web page anywhere which seems odd, and all the other things including yet another new member coming here as the only defenders of the company.

PFC5
05-01-2009, 03:55 PM
I don't know if they except personal checks, but I would guess you a right about only bank checks. I paid by C/c for mine.

Fair enough. Someone else said they did though.

True, but I have a hard time believing that they could be all fake. I have also noticed their review totals have been increasing daily and not being able to be viewed. So it makes one wonder what the reviews state.

I don't know how many might be fake either. It seems that site does see something fishy going on with many (most?) of them as they pulled them for verification. That sends alarm bells off to me.

I think to much is made of the BBB thing. Its not even necessary for them to have. And it doesn't prove a company is good. Also companies don't have to be part of BBB to show if they have registered complaints.

This retailer brought the whole BBB issue up and bragging about the rating of A- (based according to the BBB site on the length of time in business), but then we find not only did they JUST signed up that day, but they have a business start date that is 10+ months earlier than the date given to BBB which that rating is based. BECAUSE of that it IS a big deal to me and sends off more alarms IMO.

Then we have a fairly steady stream of ONLY new members coming here and only in this thread pumping up this retailer which added to the other tiems makes things MORE suspicious to many of us here.

Ely94
05-01-2009, 03:56 PM
So now we have yet another NEW member coming here with an IP address for Charter communications which not even appear to be available where this poster says they are from in Linden NJ 07036 according to Charter's web site with the same zip code as the company. :rolleyes:

Will the comedy ever end?
He didn't say he was from "Linden NJ 07036" he said Address on my receipt says Linden NJ 07036. So, it's not some phantom place.
Dude get a grip. You are looking silly.

PFC5
05-01-2009, 04:08 PM
Well I used AVS forum to help me make my decision on the G10. I almost got a Sony lcd :error. I also got my calibration/break in settings for my G10 from D-Nice on that site. The only reason I even found this place was on a google search for ECTV and this thread popped up in the search. To compare the two sites its night and day. AVS has 2288 Posts in just one thread about G10s. This site has half that in all it's threads. It's clear that new people are not welcome here. You think everyone has an agenda but we don't. We just want a good deal on a TV. I have yet to see any Proof that ECTV has done anything wrong. Has reseller said that these reviews are fakes??? Of course not. I ordered my TV before Randy contacted reseller. I read Randy's post over at AVS and I was concerned. I thought what do I have to lose??? Nothing but time. I pay when the TV gets to my house. Now the TV is here as promised (Although the TV went belly up). What else can one say.

So now you want to come here and say new members are not welcome? :rolleyes:

Maybe if you looked around at more than this thread alone you would see that new members are welcomed here with open arms, and get fast courteous help with problems and/or advice. ;)

See that is the problem. It is ONLY NEW members coming JUST to this thread to defend this company that they say they have no affiliation with, yet so strongly defend them. That added with the other issues brought up just make it look stranger and makes people just say "Hmmmm". So it is NOT just the new member issue, but the fact that there are other questionable things going on and a lot of new members come here to sign up JUST to post in this site to defend this company they say they have no affiliation with. I am not calling out any individual, but looking at the big picture here and how it just looks strange and orchestrated.

Why has the company NOT come back to explain the business start date discrepancy?

Members here are just trying to protect other members about possible issues with this company that they should consider so they can make an INFORMED decision about whether to buy from them or not. I am not saying it is not safe, and I in fact have said I really like their business model of paying upon delivery & inspection. ;)

PFC5
05-01-2009, 04:14 PM
He didn't say he was from "Linden NJ 07036" he said Address on my receipt says Linden NJ 07036. So, it's not some phantom place.
Dude get a grip. You are looking silly.

You are correct. I misread how he worded it and thought he was saying HE was from Linden NJ not the company. I apologize to him for that.

So now you want to throw insults? Boy you REALLY seem to want to defend this company very strongly that you would say this to a mod here huh? :lol:

Keep it up and then you will not be able to continue to come here to defend the company so strongly while not having any interest in this company. :rolleyes:

I wanted to give you the benefit of the doubt here but you seem to be defending them so strongly I have to now question WHY?

Ely94
05-01-2009, 04:20 PM
So now you want to come here and say new members are not welcome? :rolleyes:

Maybe if you looked around at more than this thread alone you would see that new members are welcomed here with open arms, and get fast courteous help with problems and/or advice. ;)

See that is the problem. It is ONLY NEW members coming JUST to this thread to defend this company that they say they have no affiliation with, yet so strongly defend them. That added with the other issues brought up just make it look stranger and makes people just say "Hmmmm". So it is NOT just the new member issue, but the fact that there are other questionable things going on and a lot of new members come here to sign up JUST to post in this site to defend this company they say they have no affiliation with. I am not calling out any individual, but looking at the big picture here and how it just looks strange and orchestrated.

Why has the company NOT come back to explain the business start date discrepancy?

Members here are just trying to protect other members about possible issues with this company that they should consider so they can make an INFORMED decision about whether to buy from them or not. I am not saying it is not safe, and I in fact have said I really like their business model of paying upon delivery & inspection. ;)

I did look around. I found my answers else where and before I came here.
The name of the thread is Anybody deal with "East Coast TV's" Yep I have. Have you??? No you haven't. I'm helping them make an INFORMED decision. Buy your OWN IP Test I should have passed with flying colors. Replace your DLP with a nice G10 and order it from ECTV. Thats what I did.

PFC5
05-01-2009, 04:38 PM
I did look around. I found my answers else where and before I came here.
The name of the thread is Anybody deal with "East Coast TV's" Yep I have. Have you??? No you haven't. I'm helping them make an INFORMED decision. Buy your OWN IP Test I should have passed with flying colors. Replace your DLP with a nice G10 and order it from ECTV. Thats what I did.

I already have a 2008 model Panasonic plasma as my current main display that is less than 1 year old. I have 3 other HDTVs already and I am not ready to replace the last two SDTVs yet. ;)

So you do not think any of the things brought up look fishy at all? I think most would thing there does seem to be some fishy stuff going on, and I think the retailer may have been overzealous in trying to promote their business and it seems to have backfired on them.

As I keep repeating, I really like the business model they are using for paying upon delivery & inspection, but I have trouble with some of what people are finding out about them that adds questions instead of setting peoples' minds at ease.

Tell me. I know you got a bum set which can happen and that you said ECTVs was helpful in getting Panasonic to replace it. Did Panasonic have any issue with this retailer? Did you confirm that they are an "Authorized Reseller" with Panasonic?

That would be important to know and confirm so that if there is a problem that warranty work will be honored by the mfg. Why didn't ECTVs just replace the TV and pick up the defective one? I know whenever i buy something and it has an issue within 30 days, I deal with the retailer I bought it from to replace it, and not go to the mfg, which can require a lot of red tape to actually get the replacement delivered.

I wish you luck with getting your display replaced. It is a great display and i am envious but cannot justify replacing an already great display in less than a year after buying it.

Ely94
05-01-2009, 07:34 PM
I already have a 2008 model Panasonic plasma as my current main display that is less than 1 year old. I have 3 other HDTVs already and I am not ready to replace the last two SDTVs yet. ;)
I saw in your sig that you have a RCA 50" DLP I have a 44" RCA DLP that the G10 is replacing. The 44" goes down in the rec room.

So you do not think any of the things brought up look fishy at all? I think most would thing there does seem to be some fishy stuff going on, and I think the retailer may have been overzealous in trying to promote their business and it seems to have backfired on them.

Yes I do think it's fishy but I'll wait till Reseller tells me that they did find fake reviews. My review is not fake and yet it was yanked off their site. Yep Fishy.. I also find you fishy. I one post you say all new people are welcome, then in the next post the you accuse a new person of being a ECTV troll:what: You seem to be so anxious to find something wrong that you are seeing things that are just not there. It seems to me No One is "Defending" as you charge, but are in fact just stating their DEALINGS WITH ECTVS as this is what the thread is about. Please correct me if I'm wrong. You are on two boards questioning this company and when folks post their dealings with ECTV you dismiss them as trolls. Yep I agree FISHY...

As I keep repeating, I really like the business model they are using for paying upon delivery & inspection, but I have trouble with some of what people are finding out about them that adds questions instead of setting peoples' minds at ease.
Well that wasn't why I shopped there. It was the price. I couldn't beat it to my house. I payed with a bank check and got 2% off an already low price. I don't understand why someone wouldn't go to their bank and get a bank check with their c/c.
Tell me. I know you got a bum set which can happen and that you said ECTVs was helpful in getting Panasonic to replace it. Did Panasonic have any issue with this retailer? Did you confirm that they are an "Authorized Reseller" with Panasonic?
Panny had no issue, it never came up. Why would I need "Authorized Reseller"???? Warranty work is covered no matter what. Please correct me if I'm wrong.
That would be important to know and confirm so that if there is a problem that warranty work will be honored by the mfg. Why didn't ECTVs just replace the TV and pick up the defective one? I know whenever i buy something and it has an issue within 30 days, I deal with the retailer I bought it from to replace it, and not go to the mfg, which can require a lot of red tape to actually get the replacement delivered.
Panny was ok. I had to hit them with the cattle prod only twice. ECTV said they would replace it. I chose to let Panny fix it. Panny said they could have it fixed in 48 hours. I took them up on it. It didn't work out:(
I wish you luck with getting your display replaced. It is a great display and i am envious but cannot justify replacing an already great display in less than a year after buying it.


Thanks I love it. I told the wife six years ago that DLP was the greatest now I told her that Plasma is the greatest I am real glad Panny helped me out ;)

rbinck
05-01-2009, 08:10 PM
Panny had no issue, it never came up. Why would I need "Authorized Reseller"???? Warranty work is covered no matter what. Please correct me if I'm wrong.
You are fortunate that Panasonic did honor their warranty. It is the policy of many manufacturers to not honor if bought on the internet from unauthorized sellers.

PFC5
05-01-2009, 08:14 PM
I saw in your sig that you have a RCA 50" DLP I have a 44" RCA DLP that the G10 is replacing. The 44" goes down in the rec room.

I think my RCA DLP was the best display for reasonable money back in 2004. It was better than the Captain Kirk model Samsung that was right next to it in the store after I adjusted both to be the best PQ they could be, and it cost about $1400.00 less than the Samsung model. This surprised the hell out of me, as I wasn't to keen on RCA until then, but I understand InFocus made the light engine for RCA's DLPs.

Yes I do think it's fishy but I'll wait till Reseller tells me that they did find fake reviews. My review is not fake and yet it was yanked off their site. Yep Fishy.. I also find you fishy. I one post you say all new people are welcome, then in the next post the you accuse a new person of being a ECTV troll:what: You seem to be so anxious to find something wrong that you are seeing things that are just not there. It seems to me No One is "Defending" as you charge, but are in fact just stating their DEALINGS WITH ECTVS as this is what the thread is about. Please correct me if I'm wrong. You are on two boards questioning this company and when folks post their dealings with ECTV you dismiss them as trolls. Yep I agree FISHY...I am a member there as well and someone told me that the same behavior was going on in a thread there with only new members posting responses and ONLY in that thread just like here so I went over there to get more info about what was going on. I found the same thing there whereas the only people posting anything reviews were people who joined just to post positively about the store. Sound familiar?

Only NEW members registering both here and at that the other site just to post positive reviews about this store and not posting anywhere else DOES sound fishy. I am sure not all of them are plants, but it certainly looks like some could be. And this is at only the two sites I go to. I wonder if it is happening at other popular HD sites, but I have not checked. So if the same M.O. shows up at even more sites you still think it is just a coincidence or something? :huh

If it walks like a duck, quacks like a duck, it usually IS a duck. :D

Well that wasn't why I shopped there. It was the price. I couldn't beat it to my house. I payed with a bank check and got 2% off an already low price. I don't understand why someone wouldn't go to their bank and get a bank check with their c/c.Because that would be a cash advance and nearly all credit cards charge 3% or more as a advance fee up front and usually charge a much higher rate of interest, AND the interest starts the moment you take the money out as an advance so it ends up costing much more to get a cash advance. ;)

Panny had no issue, it never came up. Why would I need "Authorized Reseller"???? Warranty work is covered no matter what. Please correct me if I'm wrong. Hopefully it will not be an issue when they come and check the serial numbers on the display. There is a gray market out there that mfg frown on happening, and as such, many mfg have stopped providing mfg warranty coverage if the product is not bought from an "Authorized" reseller. I do not know if ECTV is an authorized seller or not, and I am not sure about Panasonic's policies on this, but I hope it all works out for you.

Panny was ok. I had to hit them with the cattle prod only twice. ECTV said they would replace it. I chose to let Panny fix it. Panny said they could have it fixed in 48 hours. I took them up on it. It didn't work out:(Hindsight is 20/20 and I have dealt with mfg moving slowly when this happens which is WHY I always use the 30 day window to return/exchange something at the store if there is a problem with the product I bought.

Thanks I love it. I told the wife six years ago that DLP was the greatest now I told her that Plasma is the greatest I am real glad Panny helped me out ;)
Panny makes great and reliable products, but this time you beat the odds. I hate when that happens to me, so I feel for you.

Please let us know how you make out in the end. :hithere:

Ely94
05-01-2009, 08:44 PM
You are fortunate that Panasonic did honor their warranty. It is the policy of many manufacturers to not honor if bought on the internet from unauthorized sellers.

I had no idea. They didn't even ask. They already put two boards in it so I guess they have no problem.

Donzi54
05-01-2009, 09:27 PM
You are fortunate that Panasonic did honor their warranty. It is the policy of many manufacturers to not honor if bought on the internet from unauthorized sellers.

If the tv manufacturer only warranty products from authorized sellers way then doesn't the manufactures warranty state it. My warranty says nothing of the sort. And when I registered it with Samsung they honored it and gave a extension of 3 extra months. Does that mean that East Coast TVs is a authorized seller?

RandyWalters
05-01-2009, 09:56 PM
If the tv manufacturer only warranty products from authorized sellers way then doesn't the manufactures warranty state it. My warranty says nothing of the sort. And when I registered it with Samsung they honored it and gave a extension of 3 extra months. Does that mean that East Coast TVs is a authorized seller?Samsung doesn't require a dealer to be authorized. Any vendor or retailer that purchases their products through normal distribution channels is allowed to resell their products. Same goes for Panasonic. The factory warranty will be honored if the TV is bought from a legitimate retailer so your warranty is valid.

Pioneer is one of the few that will only warranty their TVs if they're bought from an officially authorized retailer. If a vendor is not on the list, they're not authorized. Here's Pioneer's official list:

http://www.pioneerelectronics.com/PUSA/FindStore/Buy+Pioneer+Products+on+the+Internet

Ely94
05-02-2009, 07:45 AM
Samsung doesn't require a dealer to be authorized. Any vendor or retailer that purchases their products through normal distribution channels is allowed to resell their products. Same goes for Panasonic. The factory warranty will be honored if the TV is bought from a legitimate retailer so your warranty is valid.

Pioneer is one of the few that will only warranty their TVs if they're bought from an officially authorized retailer. If a vendor is not on the list, they're not authorized. Here's Pioneer's official list:

http://www.pioneerelectronics.com/PUSA/FindStore/Buy+Pioneer+Products+on+the+Internet
Wow
Great info Randy. So it is not really "many manufacturers" but just one.
I checked my warranty in my book and it doesn't say anything about officially authorized retailer.

daleb
05-02-2009, 11:34 AM
Wow
Great info Randy. So it is not really "many manufacturers" but just one.
I checked my warranty in my book and it doesn't say anything about officially authorized retailer.

It is more true for other components, especially more high end audio.

rbinck
05-02-2009, 12:15 PM
Wow
Great info Randy. So it is not really "many manufacturers" but just one.
I checked my warranty in my book and it doesn't say anything about officially authorized retailer.It is many. He only chose to identify just one. Point is buyers should be careful on this point before they buy.

Donzi54
05-02-2009, 01:41 PM
It is more true for other components, especially more high end audio.

I guess it would be wise to check company's policy regarding warranties and read them over prior to a major purchase.
The written warranty is a binding agreement between the manufacturer and the consumer so if it doesn't clearly state must be purchased from a authorize seller, the manufacturer must honor the warranty no matter who you purchase it from. All warranties are covered by the Magnuson-Moss Warranty Act which is a federal law to protect the consumer.

amgpetro1
05-02-2009, 02:49 PM
I think these thread is a bunch of BS. East Coast TV appears more and more fraudulent everytime I read these posts.

daleb
05-02-2009, 04:00 PM
I guess it would be wise to check company's policy regarding warranties and read them over prior to a major purchase.
The written warranty is a binding agreement between the manufacturer and the consumer so if it doesn't clearly state must be purchased from a authorize seller, the manufacturer must honor the warranty no matter who you purchase it from. All warranties are covered by the Magnuson-Moss Warranty Act which is a federal law to protect the consumer.

Those who wish the most hassle-free experience both before and after sale are careful where and how they purchase their products of choice.

daleb
05-02-2009, 04:02 PM
I think these thread is a bunch of BS. East Coast TV appears more and more fraudulent everytime I read these posts.

Again, I feel this thread has come full circle and little is to be added that could serve anything useful with regards to the topic at hand.

Ely94
05-02-2009, 08:00 PM
I see Reseller put my review back up.... Good for them:D

lobudgt
05-03-2009, 02:29 AM
You are fortunate that Panasonic did honor their warranty. It is the policy of many manufacturers to not honor if bought on the internet from unauthorized sellers.

Very interesting. Samsung had absolutely no issue with where I bought my new LN46B650. I registered it online, and they gave me an extra 3 months of warranty for doing so. Which companies will not honor their own warranties? Read the actual warranties, not rumors. I have never seen any warranty specify where you bought the product as a clause in the language of the warranty. Uses, ie: commercial use...that is an issue.

Ely, I saw your review disappeared, ironically right after mine appeared. I guess only one shill at a time allowed! You must have tagged me and I came in for you! You know you're banging your head against a wall here on this forum don't you? :banghead: If you are like me though, when people accuse me of something not true, or say things I know to be wrong, I can't usually hold my tongue. Nobody has to hire me, pay me, or prod me in any way. Right is right. I just got tired of the drama, so I have been fairly quiet compared with what I usually would be saying.

PFC5
05-03-2009, 07:37 AM
I see Reseller put my review back up.... Good for them:D

I do not see your review back up. I do see a bunch of new ones with 9 within a 2 day period.

One of them says they didn't ask for any credit card info at the time of order, yet someone else DID say they need that info to process orders here, so that seems strange.

So do they ask for CC info at order time or not?

PFC5
05-03-2009, 07:46 AM
Very interesting. Samsung had absolutely no issue with where I bought my new LN46B650. I registered it online, and they gave me an extra 3 months of warranty for doing so. Which companies will not honor their own warranties? Read the actual warranties, not rumors. I have never seen any warranty specify where you bought the product as a clause in the language of the warranty. Uses, ie: commercial use...that is an issue.

Ely, I saw your review disappeared, ironically right after mine appeared. I guess only one shill at a time allowed! You must have tagged me and I came in for you! You know you're banging your head against a wall here on this forum don't you? :banghead: If you are like me though, when people accuse me of something not true, or say things I know to be wrong, I can't usually hold my tongue. Nobody has to hire me, pay me, or prod me in any way. Right is right. I just got tired of the drama, so I have been fairly quiet compared with what I usually would be saying.

According to Randy, Samsung does not require you to purchase from a "authorized" reseller for warranty coverage. I do not know if this is true but I would assume Randy checked this before posting this as he is a pretty thorough member.

I would assume even if this were not true about Samsung, they likely do not match serial numbers to "authorized" retailers when done online, but IF (speculation because of what Randy said), there were ever a need for warranty service, I am sure they would need to see a copy of the purchase receipt and if there was a requirement (as MANY companies require) for the reseller to be an authorized reseller, then it is then where the problem could be significant.

I would advice ANYONE buying from ANYONE online to confirm both whether warranty coverage requires purchase from an authorized reseller, and/or IF such reseller IS authorized to sell that product by the mfg. I know off the top of my head that Yamaha, Klipsch, Pioneer, and many other companies require this for warranty coverage, so it just makes sense for online buyers to always protect themselves BEFORE they buy online to make sure they are covered from ANYONE online. ;)

Donzi54
05-03-2009, 08:07 AM
I do not see your review back up. I do see a bunch of new ones with 9 within a 2 day period.

One of them says they didn't ask for any credit card info at the time of order, yet someone else DID say they need that info to process orders here, so that seems strange.

So do they ask for CC info at order time or not?

It sure seems odd that reviews come and go. I notice mine gets removed and reappears also. I wonder who is influencing them?

I thought someone had said no C/c info given because they were paying by certified check. But I not sure. I had to give them a C/c number when ordering but they never asked for my cid # or any other information that would have been required. I had paid with a different C/c when delivered.

PFC5
05-03-2009, 08:19 AM
It sure seems odd that reviews come and go. I notice mine gets removed and reappears also. I wonder who is influencing them?

I thought someone had said no C/c info given because they were paying by certified check. But I not sure. I had to give them a C/c number when ordering but they never asked for my cid # or any other information that would have been required. I had paid with a different C/c when delivered.

Thanks for the confirmation.

I think Ely said when he is logged into rr.com that he can see his review but when he is not logged in he cannot. I cannot see his review there now but can you? Have you checked to see whether you can/can't see your review is based on IF you are logged in? Make sure you flush the web browser cache when checking this if you can. ;)

It does appear that rr.com IS saying some reviews about ECTVs are fake. See this post by the admin there:

http://www.resellerratings.com/forum/merchant-discussion-shopping-advice/141022-ava-direct-still-getting-away-murder-7.html#post1165108

Then you wouldn't mind emailing us a copy of your EastCoastTV's invoice along with any credit card statement showing that you were charged by EastCoastTVs (with your CC# and any other private info blacked out). Failing this proof, given the fake reviews found for EastCoastTVs, your post will be deleted.

I would assume not all reviews are fake and some may do legit reviews, but i do not have access to the kind of info they have available to check which ones. The fact that many reviews are at the least questionable, means this store is being watched closer than normal for repeat fake reviews, and the only ones to blame for this are the people/company that may have faked them.

Personally, I find fake reviews would keep me from buying from a company because it would just make me question everything else about the company. That is me, and maybe others do not care about such trickery being done.

Donzi54
05-03-2009, 08:29 AM
According to Randy, Samsung does not require you to purchase from a "authorized" reseller for warranty coverage. I do not know if this is true but I would assume Randy checked this before posting this as he is a pretty thorough member.

I would assume even if this were not true about Samsung, they likely do not match serial numbers to "authorized" retailers when done online, but IF (speculation because of what Randy said), there were ever a need for warranty service, I am sure they would need to see a copy of the purchase receipt and if there was a requirement (as MANY companies require) for the reseller to be an authorized reseller, then it is then where the problem could be significant.

I would advice ANYONE buying from ANYONE online to confirm both whether warranty coverage requires purchase from an authorized reseller, and/or IF such reseller IS authorized to sell that product by the mfg. I know off the top of my head that Yamaha, Klipsch, Pioneer, and many other companies require this for warranty coverage, so it just makes sense for online buyers to always protect themselves BEFORE they buy online to make sure they are covered from ANYONE online. ;)


How about if a seller purchased a item from a authorized reseller for resale? Would that be a ok? I would think that the laws covering warranties side on the consumer more then the manufacturer. Have you ever seen a warranty declined? Most manufacturers I dealt with for warranties where accommodating if it was a legitimate warranty claim.

Donzi54
05-03-2009, 08:56 AM
Thanks for the confirmation.

I think Ely said when he is logged into rr.com that he can see his review but when he is not logged in he cannot. I cannot see his review there now but can you? Have you checked to see whether you can/can't see your review is based on IF you are logged in? Make sure you flush the web browser cache when checking this if you can. ;)

It does appear that rr.com IS saying some reviews about ECTVs are fake. See this post by the admin there:

http://www.resellerratings.com/forum/merchant-discussion-shopping-advice/141022-ava-direct-still-getting-away-murder-7.html#post1165108



I would assume not all reviews are fake and some may do legit reviews, but i do not have access to the kind of info they have available to check which ones. The fact that many reviews are at the least questionable, means this store is being watched closer than normal for repeat fake reviews, and the only ones to blame for this are the people/company that may have faked them.

Personally, I find fake reviews would keep me from buying from a company because it would just make me question everything else about the company. That is me, and maybe others do not care about such trickery being done.

Yes his review was there but now is not, as is mine. Mine has probably been pulled as I have not sent a copy of my C/c statement. Reason being that I have not received it yet and that my statement has not posted online at this time. I do show the purchase on my account but reseller specifically ask for a copy of the statement. I will send them a print out of my C/c activity showing the purchase and send that to them to see what happens in the mean time. I think there request is a little extreme, how many people would respond to their request. I'm sure they have ways of verify email addresses to verify persons signing up. IP address is another way also.

PFC5
05-03-2009, 09:54 AM
How about if a seller purchased a item from a authorized reseller for resale? Would that be a ok? I would think that the laws covering warranties side on the consumer more then the manufacturer. Have you ever seen a warranty declined? Most manufacturers I dealt with for warranties where accommodating if it was a legitimate warranty claim.

That would be a gray market item then. Different companies deal with that differently and you need to check with the individual companies who mfg a given product to know.

I would hope that mfg would honor warranties and then just go after the "authorized" reseller for creating a gray market for their products. That is what is in the best interest of consumers which I always favor, but right or wrong, in this day/age of the internet, companies seem to be expecting consumers to do more research themselves now. Kind of a double edge sword IMO. Yeah it is great that we have the internet to do more research faster, more complete, and easier than ever before, but it seems some mfg expect consumers to do this and some/many people just don't do this nor care to.

I agree mfg SHOULD honor a warranty on a NEW product regardless of where purchased, but that seems to be changing more and more over time.

PFC5
05-03-2009, 10:02 AM
Yes his review was there but now is not, as is mine. Mine has probably been pulled as I have not sent a copy of my C/c statement. Reason being that I have not received it yet and that my statement has not posted online at this time. I do show the purchase on my account but reseller specifically ask for a copy of the statement. I will send them a print out of my C/c activity showing the purchase and send that to them to see what happens in the mean time. I think there request is a little extreme, how many people would respond to their request. I'm sure they have ways of verify email addresses to verify persons signing up. IP address is another way also.

Verifying email address & IP address within the delivery area means little given the previous reviews using the same wording etc, and being classified as fake reviews. I think that the fake reviews and who ever did them and for what reason brings this type of scrutiny upon themselves and they only have themselves to blame IMO. What do you do when you are a trusted site trying to help consumers? Just leave fake reviews up or assume someone would stop doing them without verifying more after this was found out?

I think the www.resellerratings.com site is doing the right thing for consumers here, and those who are willing to sign up and post a store review, should surely also be willing to verify they actually bought at the store they are reviewing right?

Ely94
05-03-2009, 10:11 AM
I do not see your review back up. I do see a bunch of new ones with 9 within a 2 day period.

One of them says they didn't ask for any credit card info at the time of order, yet someone else DID say they need that info to process orders here, so that seems strange.

So do they ask for CC info at order time or not?

Thanks for the heads up. I have no idea why they yank it. I up dated my review about my troubles with the TV.
This is the email I received.

Hello,

Thank you for providing us with your purchase documentation, we're happy to activate your review:
http://www.resellerratings.com/profile.pl?user=543948.

We appreciate your participation and support!


Best Regards,

Lara
ResellerRatings.com

Please keep the entire email exchange intact when you reply.

Yep some thing is fishy alright.

I did not have to provide CC info. I payed by bank check and maybe thats why. Don't know for sure.

I await resellers Email on why they yanked my review again.

coolcrane
05-03-2009, 10:41 AM
<insert general disclaimer ... i.e...I don't know who the funk I just gave a chunk of money to for a TV...so below is a recount of my experience and observations>

I ordered a Samsung Luxia UN55B6000 55" LED TV earlier this month from ECTVs and the entire experience was top notch...my only beef is that they do not have a price guarantee or something like that....my TV already dropped $300 bones since I ordered it....like not even 30 days ago.....you reading that ECTV???

Admittedly they did ask me to review them at RR and linked me this forum and another at AVS...

...but first I have to say that I actually recall checking this very thread --as a guest-- during my initial research and all I saw was FUD (fear, uncertainty, doubt)...so I completely dismissed this thread as having ANY worthwhile information.

Absolutely I shared some of the skepticism of others, but honestly is all the interweb_sleuthing really that necessary? People get shafted by registered, incorporated, brick & mortar retailers ALL THE TIME! Check out consumerist_com_ sometime .....

When it is mentioned that this thread is out there to protect members I think that there is a degree of objectivity that is missing and thus may be giving readers, unintentionally, the wrong impression--despite the best intentions. So yes I absolutely registered recently (today) and yes my experience with ECTV was everything advertised...

... now how can I fix my fios greenscreening when routed through my samsung AV via HDMI?? (yes 1.3+) :banghead: (i know its a 'firmware' thing)....

Donzi54
05-03-2009, 10:43 AM
Verifying email address & IP address within the delivery area means little given the previous reviews using the same wording etc, and being classified as fake reviews. I think that the fake reviews and who ever did them and for what reason brings this type of scrutiny upon themselves and they only have themselves to blame IMO. What do you do when you are a trusted site trying to help consumers? Just leave fake reviews up or assume someone would stop doing them without verifying more after this was found out?

I think the www.resellerratings.com site is doing the right thing for consumers here, and those who are willing to sign up and post a store review, should surely also be willing to verify they actually bought at the store they are reviewing right?

I do agree that leaving a review for your own company is wrong. And should not be allowed. But I do know that it is very common as is competitors and associates leaving neg reviews also . The problem is the way reviews are easily left, more scrutiny from the company's like reseller and such should be applied before a review can be posted. I don't know why Reseller is checking every review of East Coast and by what I have read I don't know that it has been proven that some were faked. The wording is not proof in itself. I think good common sense is more important then any trust in some unknown persons review. More important then a good review is the lack of a bad review in my eyes.
Yes I agree if you leave a review you should also have no problem submitting the documentation of purchase, maybe all reviews for any company should be the rule.

Ely94
05-03-2009, 10:43 AM
Verifying email address & IP address within the delivery area means little given the previous reviews using the same wording etc, and being classified as fake reviews. I think that the fake reviews and who ever did them and for what reason brings this type of scrutiny upon themselves and they only have themselves to blame IMO. What do you do when you are a trusted site trying to help consumers? Just leave fake reviews up or assume someone would stop doing them without verifying more after this was found out?

I think the www.resellerratings.com site is doing the right thing for consumers here, and those who are willing to sign up and post a store review, should surely also be willing to verify they actually bought at the store they are reviewing right?

Well apparently even when you verify that you actually bought at the store you are reviewing may not be good enough for them.

acesarewld
05-03-2009, 11:10 AM
Wow there's a lot of drama in here from people who never even ordered from the company!

Anyway, I ordered my Samsung Luxia UN55B6000 TV last week and the order got processed on Friday. There was a price drop ($100) from the time I ordered to the time the invoice was e-mailed but Jen from EastCoastTV's hooked me up with the new price without a problem.

The TV should be delivered THIS COMING WEEK.

Some info about the company that I found:
I work for a manufacturer of barcode scanners in South Jersey. We have a few methods of getting our products to our customers and the largest method is channel sales. We sell or a distributer, they sell to a VAR (Value added reseller), they sell to the end customer. There are some "Internet VARs" that actually never even see stock. They are a webpage and a few guys running it. The order comes into them and they relay the order directly to the distributer who then packages it up and ships it out directly. The internet company never has to maintain stock and their costs are extremely low.

There is nothing wrong with this business model, it works great and saves money for the end user. This is the same model that EastCoastTV's uses. There is a warehouse with the inventory, EastCoastTV's sells the stuff via their online store/phone orders, then there is a local (local to the warehouse) delivery company that bring it to the tri-state area. Maybe it cuts costs, maybe it's because they're so small but I really LOVE the pay on delivery concept -- I wish more companies did this but it's pretty tough with UPS/FedEX delivering products. This is an advantage for EastCoastTVs.

I don't know where the warehouse is, but I know the delivery company's address is:
601 West Linden Ave
Linden, NJ 07036
Phone: 908-862-2880

It seems the delivery company name is "MFY" or "Messenger For You" and their website is www dot messengerforyou dot com. (I haven't made 5 posts yet so I can't link it)

That being said, why bash the company when you haven't dealt with them? I called a few times because I wanted, then didn't want the extended warranty (financial reasons, took me 2 years to save for this TV as it is) and they were great on all the phone calls.

That's all I really have to say... maybe now that you understand the distribution model a bit better you will be more understanding.

I just can't wait to finally get my TV after 2 years of it falling to the bottom of my "REAL WORLD" priorities list.

Ely94
05-03-2009, 11:19 AM
Thanks for the confirmation.

I think Ely said when he is logged into rr.com that he can see his review but when he is not logged in he cannot. I cannot see his review there now but can you? Have you checked to see whether you can/can't see your review is based on IF you are logged in? Make sure you flush the web browser cache when checking this if you can. ;)

It does appear that rr.com IS saying some reviews about ECTVs are fake. See this post by the admin there:

http://www.resellerratings.com/forum/merchant-discussion-shopping-advice/141022-ava-direct-still-getting-away-murder-7.html#post1165108



I would assume not all reviews are fake and some may do legit reviews, but i do not have access to the kind of info they have available to check which ones. The fact that many reviews are at the least questionable, means this store is being watched closer than normal for repeat fake reviews, and the only ones to blame for this are the people/company that may have faked them.

Personally, I find fake reviews would keep me from buying from a company because it would just make me question everything else about the company. That is me, and maybe others do not care about such trickery being done.

Wow you are a busy guy:p
Thanks for the link to that thread. I had no idea they had a forum.

PFC5
05-03-2009, 12:19 PM
<insert general disclaimer ... i.e...I don't know who the funk I just gave a chunk of money to for a TV...so below is a recount of my experience and observations>

I ordered a Samsung Luxia UN55B6000 55" LED TV earlier this month from ECTVs and the entire experience was top notch...my only beef is that they do not have a price guarantee or something like that....my TV already dropped $300 bones since I ordered it....like not even 30 days ago.....you reading that ECTV???

Admittedly they did ask me to review them at RR and linked me this forum and another at AVS...

...but first I have to say that I actually recall checking this very thread --as a guest-- during my initial research and all I saw was FUD (fear, uncertainty, doubt)...so I completely dismissed this thread as having ANY worthwhile information.

Absolutely I shared some of the skepticism of others, but honestly is all the interweb_sleuthing really that necessary? People get shafted by registered, incorporated, brick & mortar retailers ALL THE TIME! Check out consumerist_com_ sometime .....

When it is mentioned that this thread is out there to protect members I think that there is a degree of objectivity that is missing and thus may be giving readers, unintentionally, the wrong impression--despite the best intentions. So yes I absolutely registered recently (today) and yes my experience with ECTV was everything advertised...

... now how can I fix my fios greenscreening when routed through my samsung AV via HDMI?? (yes 1.3+) :banghead: (i know its a 'firmware' thing)....

So now ECTVs is asking people to come and post here and at AVS and even linking these threads via emails? :eek:

What "objectivity is missing"? Why do you think people here are skeptical about ONLY NEW members registering to just post in THIS THREAD after we find out that a bunch of store reviews at rr.com are using the same exact sentences in what is supposed to be differnt reviews by different people there? Do you think everyone is against this company like the conspiracy theories about black helicopters and such?

At least NOW we know WHY there are new members coming here to ONLY post in this thread since the company (according to you) are directing people to come to this thread to post. :error

Do you think using forums that are for consumers use for help/info to try to advertise their business is ethical? I sure don't. Ho0w about just signing up at the BBB & bragging about "the A- rating speaking for itself", and then we find out the rating is listed as based on the business starting date AND that it appears they have a much earlier date listed that the rating is based on (10+ months before this internet only retailer even had a web address).

Now you are telling us that they are directing people to come here and at AVS and even providing a link to advertise for them. :banghead:

As far as your issue with the greenscreening when routing through your Samsung AV system, I would say to make sure you turn the components on in this order and set to the correct input before turning on the next component in the chain and turning on the source device LAST.

Here is the order to try turning them on:

1. Turn on the display and changed to the correct input
2. Turn on the Samsung A/V receiver(?) and make sure the correct input & output are selected.
3. Turn on the FIOS Set Top Box.

See if that helps resolve the issue. If it does, it would mean there is a handshake issue with one of the devices not using matching HDCP protocols, and it sounds like it is the Samsung A/V device. Then you would need to call the mfg to found out how to resolve this via firmware update, etc.

FYI. It is best to list all equipment (brand/model) involved when you have a problem so the best help can be given as fast as possible. ;)

daleb
05-03-2009, 12:59 PM
Good or bad, why should they get more 'air time' here than other retailers who historically have been proven reputable?

Let them pay for a 'spot', if they are so inclined! :horse:

coolcrane
05-03-2009, 03:37 PM
@What "objectivity is missing"

-- the objectivity missing is that the ECTV is getting scrutinized on a forum by people with zero experience with them.

The OP wanted to know if anyone had dealt with ECTV, I did and had a great experience.

All my postings here are completely voluntary.

Ely94
05-03-2009, 07:23 PM
I do not see your review back up. I do see a bunch of new ones with 9 within a 2 day period.

One of them says they didn't ask for any credit card info at the time of order, yet someone else DID say they need that info to process orders here, so that seems strange.

So do they ask for CC info at order time or not?

Thanks for the heads up. I have no idea why they yank it. I up dated my review about my troubles with the TV.
This is the email I received.

Hello,

Thank you for providing us with your purchase documentation, we're happy to activate your review:
http://www.resellerratings.com/profile.pl?user=543948.

We appreciate your participation and support!


Best Regards,

Lara
ResellerRatings.com

Please keep the entire email exchange intact when you reply.

Yep some thing is fishy alright.

I did not have to provide CC info. I payed by bank check and maybe thats why. Don't know for sure.

I await resellers Email on why they yanked my review again.


Wow!!!!! Unreal!!!!!!!

From resellers forum.
Originally Posted by Ely94
Well I provided you with the information you requested and you reinstated my review then you yanked it off again. What gives????

Admin RR
No you didn't, new ResellerRatings user with 1 post. We haven't received one single credit card statement as proof of any east coast tv order. If you provided an invoice -- forget it-- that's simple for the merchant to save a pdf from their order system and send it to us. You must provide a cc statement with your private info blacked out. Use the contact link at the bottom of our site or reply to our email if you received one.
At the same time
Admin RR then locked the thread. I guess he did know that he already replied to me in a email stating "we're happy to activate your review" :what::what:
I agree PFC5, Something fishy is going on.

PFC5
05-03-2009, 10:40 PM
Thanks for the heads up. I have no idea why they yank it. I up dated my review about my troubles with the TV.
This is the email I received.


Yep some thing is fishy alright.

I did not have to provide CC info. I payed by bank check and maybe thats why. Don't know for sure.

I await resellers Email on why they yanked my review again.


Wow!!!!! Unreal!!!!!!!

From resellers forum.



At the same time
Admin RR then locked the thread. I guess he did know that he already replied to me in a email stating "we're happy to activate your review" :what::what:
I agree PFC5, Something fishy is going on.

As the admin stated, anyone can create MANY fake invoices if they wanted to. Heck i can do it if I wanted to since I have accounting programs & Point of Sale software to do this. That is why they want proof that actual funds exchanged hands also.

What did you provide? Was it just an invoice or was it also a copy of that bank check to show funds exchanged hands?

It seems the problem started BECAUSE there were many reviews using the same content of previous store reviews with identical sentences. Who do you think was responsible for creating those eerily similar store reviews using the same sentences? THAT is what likely is causing the much closer scrutiny of this store and I imagine the same thing happens with other stores who have the same type of similar reviews that are eerily the same too. The review site seems to be doing the prudent thing and scrutinizing the reviews closer BECAUSE there is something fishy about the reviews. ;)

As far as closing that thread, it was a thread about something else that went off topic and started discussing ECTVs which is how I found it there. The original topic was done and I figure THAT is why they closed the thread.

If you want to discuss ECTV then start a thread about this there. ;)

PFC5
05-03-2009, 11:05 PM
@What "objectivity is missing"

-- the objectivity missing is that the ECTV is getting scrutinized on a forum by people with zero experience with them.

The OP wanted to know if anyone had dealt with ECTV, I did and had a great experience.

All my postings here are completely voluntary.

And others' experiences is that they have found that numerous fake reviews have been pulled at a respected store ratings review site, and that the company has gone to great lengths to coax people to come with viral marketing here and at other forums to post about the store which YOU confirmed was happening. :rolleyes:

Add that the store brags about a high rating at BBB and when checked out they just signed up there THAT DAY, and it is based on solely the length of time in business that appears to be listed at least 10+ months BEFORE the store actually had a web page address and seems it be only a web store, so the rating is BS IMO.

It seems to be the same thing repeating everywhere that ONLY new members join up just for giving this store a glowing review, and not one established member at these forums has posted anything about buying from them. Thanks to you, we now know WHY new people seem to be coming out of the woodwork to post here though so thanks for that info.

So the objectivity by long time members here is that there are strange things happening and we want people to know about these things so they can then make an informed decision and not base it only on new members who seem to only be interested in THIS store and this THREAD about THIS store. I all the years here I do not think I have EVER seen such a faithful following to a new store by ONLY new members before. :p

GymBrat98
05-04-2009, 12:24 AM
And others' experiences is that they have found that numerous fake reviews have been pulled at a respected store ratings review site, and that the company has gone to great lengths to coax people to come with viral marketing here and at other forums to post about the store which YOU confirmed was happening. :rolleyes:

Add that the store brags about a high rating at BBB and when checked out they just signed up there THAT DAY, and it is based on solely the length of time in business that appears to be listed at least 10+ months BEFORE the store actually had a web page address and seems it be only a web store, so the rating is BS IMO.

It seems to be the same thing repeating everywhere that ONLY new members join up just for giving this store a glowing review, and not one established member at these forums has posted anything about buying from them. Thanks to you, we now know WHY new people seem to be coming out of the woodwork to post here though so thanks for that info.

So the objectivity by long time members here is that there are strange things happening and we want people to know about these things so they can then make an informed decision and not base it only on new members who seem to only be interested in THIS store and this THREAD about THIS store. I all the years here I do not think I have EVER seen such a faithful following to a new store by ONLY new members before. :p


Preach It, P.:yippee::banana::yippee::banana:

amgpetro1
05-04-2009, 01:38 AM
And others' experiences is that they have found that numerous fake reviews have been pulled at a respected store ratings review site, and that the company has gone to great lengths to coax people to come with viral marketing here and at other forums to post about the store which YOU confirmed was happening. :rolleyes:

Add that the store brags about a high rating at BBB and when checked out they just signed up there THAT DAY, and it is based on solely the length of time in business that appears to be listed at least 10+ months BEFORE the store actually had a web page address and seems it be only a web store, so the rating is BS IMO.

It seems to be the same thing repeating everywhere that ONLY new members join up just for giving this store a glowing review, and not one established member at these forums has posted anything about buying from them. Thanks to you, we now know WHY new people seem to be coming out of the woodwork to post here though so thanks for that info.

So the objectivity by long time members here is that there are strange things happening and we want people to know about these things so they can then make an informed decision and not base it only on new members who seem to only be interested in THIS store and this THREAD about THIS store. I all the years here I do not think I have EVER seen such a faithful following to a new store by ONLY new members before. :p

Go P :yippee::yippee::yippee::yippee::yippee::yippee:
Tell em how we do here @ HighDef

Ely94
05-04-2009, 07:12 AM
And others' experiences is that they have found that numerous fake reviews have been pulled at a respected store ratings review site, and that the company has gone to great lengths to coax people to come with viral marketing here and at other forums to post about the store which YOU confirmed was happening. :rolleyes:

Add that the store brags about a high rating at BBB and when checked out they just signed up there THAT DAY, and it is based on solely the length of time in business that appears to be listed at least 10+ months BEFORE the store actually had a web page address and seems it be only a web store, so the rating is BS IMO.

It seems to be the same thing repeating everywhere that ONLY new members join up just for giving this store a glowing review, and not one established member at these forums has posted anything about buying from them. Thanks to you, we now know WHY new people seem to be coming out of the woodwork to post here though so thanks for that info.

So the objectivity by long time members here is that there are strange things happening and we want people to know about these things so they can then make an informed decision and not base it only on new members who seem to only be interested in THIS store and this THREAD about THIS store. I all the years here I do not think I have EVER seen such a faithful following to a new store by ONLY new members before. :p
But I did supply the with everything they needed. My order receipt, my bill of landing receipt and my bank check receipt. I even got a confirmation in an email from Lara that they "we're happy to activate your review"
Hello,

Thank you for providing us with your purchase documentation, we're happy to activate your review:
http://www.resellerratings.com/profile.pl?user=543948.

We appreciate your participation and support!


Best Regards,

Lara
ResellerRatings.com

Please keep the entire email exchange intact when you reply.

Like you said PFC5
Something is very fishy going on here.

coolcrane
05-04-2009, 07:50 AM
@ "and that the company has gone to great lengths to coax people to come with viral marketing here"

-- this is a good example of the FUD I was talking about.....all ECTV did is say "if I wanted to" and because of what I read in this thread I decided I did....I guess in your world that is called coaxing and is viral? ...:error

@fake reviews

--yah these suck....does it mean anything....not really. All it means is that RR needs to figure out how to incorporate better validation processes since apparently the honor system didn't work ... yah...welcome to the internet RR.....:haha: and why wasn't this uncovered before? /rhetorical

So since speculation is the course du jour around here....

Maybe someone from ECTV did create some fake reviews...maybe it was because they thought that 'fake reviews' were better than 'no reviews'.... I have no idea.... but the kicker is that their service and the experience I had deserves nothing but glowing reviews --- and while it may be uncommon for a retailer to have fantastic offerings and provide ultimate service -- it does not always mean it is a scam.

It would be a different situation entirely if RR was chocked full of awesometacular reviews but yet folks were showing up to this forum in the same droves saying nothing but the opposite.....

I think more folks need to put their 'bigger picture' hat on and realize that the only thing the behind_the_scenes_scooby-doo-ing has done is verify that there is a relatively new TV dealer on the east coast.

2 more posts and I can include URLs :thumbsup:

sawzalot
05-04-2009, 08:48 AM
@ "and that the company has gone to great lengths to coax people to come with viral marketing here"

-- this is a good example of the FUD I was talking about.....all ECTV did is say "if I wanted to" and because of what I read in this thread I decided I did....I guess in your world that is called coaxing and is viral? ...:error

@fake reviews

--yah these suck....does it mean anything....not really. All it means is that RR needs to figure out how to incorporate better validation processes since apparently the honor system didn't work ... yah...welcome to the internet RR.....:haha: and why wasn't this uncovered before? /rhetorical

So since speculation is the course du jour around here....

Maybe someone from ECTV did create some fake reviews...maybe it was because they thought that 'fake reviews' were better than 'no reviews'.... I have no idea.... but the kicker is that their service and the experience I had deserves nothing but glowing reviews --- and while it may be uncommon for a retailer to have fantastic offerings and provide ultimate service -- it does not always mean it is a scam.

It would be a different situation entirely if RR was chocked full of awesometacular reviews but yet folks were showing up to this forum in the same droves saying nothing but the opposite.....

I think more folks need to put their 'bigger picture' hat on and realize that the only thing the behind_the_scenes_scooby-doo-ing has done is verify that there is a relatively new TV dealer on the east coast.

2 more posts and I can include URLs :thumbsup:

Just got fitted for my bigger picture hat so while I wait for it to get delivered(I dont have to pay till it gets here)I thought I would ask a simple question Coolcrane what other aspects of Audio do you like and have you posted on any other HD/Audio Home Theater /just any thing else any where or are you simply here only here to post in this thread about the said tv seller I would find it remarkably strange that your sudden urge to post is now , about your new tv ,just doesnt happen like that imho not in the real world that most HD/audiophiles live in ,you guys are just too much.

daleb
05-04-2009, 11:13 AM
Maybe there's a 'smilie' for a 'vicious circle' somewhere? LOL

PFC5
05-04-2009, 11:23 AM
@ "and that the company has gone to great lengths to coax people to come with viral marketing here"

-- this is a good example of the FUD I was talking about.....all ECTV did is say "if I wanted to" and because of what I read in this thread I decided I did....I guess in your world that is called coaxing and is viral? ...:error

I have bought a lot of stuff on the internet, but have NEVER had the seller send me links to post in several forum threads about my experience. NEVER! Have you EVER had a company do that before? If so please tell me which company it was. So yeah, i would call that Viral marketing IMO.

@fake reviews

--yah these suck....does it mean anything....not really. All it means is that RR needs to figure out how to incorporate better validation processes since apparently the honor system didn't work ... yah...welcome to the internet RR.....:haha: and why wasn't this uncovered before? /rhetorical

They seem to have already caught more than 15 possible fake reviews and they have pulled them and awaiting verification of documents from the reviewers. And the only NEW members here are complaining along with the retailer ECTVs coming here also to complain about it. It looks like rr.com IS doing the prudent thing and these new ECTV members signing up here are complaining about it. Why are so many ONLY new members joinging up to defend a company so much and then complaining after they spent the time to sign up at several forums just to defend this company yet compalin about sending in proof to rr.com to show they actually bout from them?

So since speculation is the course du jour around here....

Maybe someone from ECTV did create some fake reviews...maybe it was because they thought that 'fake reviews' were better than 'no reviews'.... I have no idea.... but the kicker is that their service and the experience I had deserves nothing but glowing reviews --- and while it may be uncommon for a retailer to have fantastic offerings and provide ultimate service -- it does not always mean it is a scam.

It would be a different situation entirely if RR was chocked full of awesometacular reviews but yet folks were showing up to this forum in the same droves saying nothing but the opposite.....

Any time a company fakes their own reviews is cause for concern and not to be taken lightly IMO, since they would be willing to break rules for their own benefit and once I see that I figure they could feel that anything else is justifiiable also as how I look at it. I am sure many others feel the same way, which is WHY ONLY NEW MEMBERS seem to be coming here and that just adds to it looking strange to most people. Now we find the retailer is providing links to forums to post in this and other threads. It just doesn't end what they seem to be doing that is not like anything i have seen before from a retailer.

I think more folks need to put their 'bigger picture' hat on and realize that the only thing the behind_the_scenes_scooby-doo-ing has done is verify that there is a relatively new TV dealer on the east coast.

2 more posts and I can include URLs :thumbsup:

That is shown to have fake reviews, has shown to try to manipulate their store ratings at a well known retailer rating site, has shown to appear to be trying to manipulate their rating at BBB with a false start date which is the basis of the rating at BBB, and that is trying to manipulate people on forums by getting many people to sign up at multiple forums to post rave reviews at them.

If you do not think the totality of these issues are not enough for people to be suspicious of this retailer then i am sure someone has some bridges to sell that you may like or some speakers out of a white van. :eek: Oh wait, THAT IS another time I have seem this type of new posters signing up at forums to just post about a retailer. :lol:

So now you can feel comfortable buying speakers from the back of a white van now too right? ;)

coolcrane
05-04-2009, 02:41 PM
@ If you do not think the totality of these issues are not enough for people to be suspicious

-- um no I do not ... at the time of my initial research and purchase there weren't enough reviews -- fake or real -- at RR -- or anywhere else -- to constitute a large enough sample size ... and quite frankly I do not call the BBB or do a WHOIS everytime I'm considering a purchase ...

@ but have NEVER had the seller send me links to post in several forum threads about my experience

-- so you have issues with a company that is aware of how they are perceived in public forums? Be thankful that they can provide that level of individualized attention and hope that they can continue to do so in the future. Incidentally newegg_com invites me to review things all the time.

@sawzalot

-- I've only recently got into HD stuff ... yes this thread got me to actually post something ... forgive me if I elected to not register and make an obligatory "hi guys I'm new here and I just wanted to say I ordered something and I'll get back to ya :hithere:"

Other than that I have been enjoying the netflix_hd streaming and am currently working on dropping some sort of HTPC into the mix ... all I know is that I have fios for 44 sweet channels...... :cool:

lobudgt
05-04-2009, 02:41 PM
You long time forum rats keep asking the same questions no matter how many times they are answered. The one that gets me the most, is have you posted on any other thread in this forum? Well no, as a matter of fact I haven't. Why? Thanks for asking. Because..#1 I don't need any help with anything at the moment, and haven't since I found this web site. #2 If I did, I wouldn't ask here. You have insulted, accused and demeaned me and everyone else new who only posted in this thread. I find YOUR motivations and affiliations suspect, but until now have not made a big deal about that. I find it very likely that one or some of you are perhaps even affiliated with resellerratings.com. No doubt some of you are not happy that the paid advertisers on this site are losing business to East Coast TVS.
Boo F 'ing who!!!!!

daleb
05-04-2009, 03:01 PM
You long time forum rats keep asking the same questions no matter how many times they are answered. The one that gets me the most, is have you posted on any other thread in this forum? Well no, as a matter of fact I haven't. Why? Thanks for asking. Because..#1 I don't need any help with anything at the moment, and haven't since I found this web site. #2 If I did, I wouldn't ask here. You have insulted, accused and demeaned me and everyone else new who only posted in this thread. I find YOUR motivations and affiliations suspect, but until now have not made a big deal about that. I find it very likely that one or some of you are perhaps even affiliated with resellerratings.com. No doubt some of you are not happy that the paid advertisers on this site are losing business to East Coast TVS.
Boo F 'ing who!!!!!

I'm a long time forum rat and agree with part of your first statement, that this thread keeps going down the same road, but my concern is that the discussion it is not offering anything of any real value to the majority of forum members here.

I can not agree with the rest of your statement that this is some conspiracy by 'resellerratings' supporters or those with other interests that advertise with other sponsors. I think that is just silly.

In fact, I think the opposite is true. The longer this discussion goes on the more it will help other sponsors on this forum. After all, who wants to bother with a retailer surrounded with so much controversy? I don't ...even if they were in my area. Sometimes the less said the better.

But you are entitled to your opinion..so be it!

sawzalot
05-04-2009, 05:04 PM
You long time forum rats keep asking the same questions no matter how many times they are answered. The one that gets me the most, is have you posted on any other thread in this forum? Well no, as a matter of fact I haven't. Why? Thanks for asking. Because..#1 I don't need any help with anything at the moment, and haven't since I found this web site. #2 If I did, I wouldn't ask here. You have insulted, accused and demeaned me and everyone else new who only posted in this thread. I find YOUR motivations and affiliations suspect, but until now have not made a big deal about that. I find it very likely that one or some of you are perhaps even affiliated with resellerratings.com. No doubt some of you are not happy that the paid advertisers on this site are losing business to East Coast TVS.
Boo F 'ing who!!!!!You short time forum skunks make me laugh heres part of your post -(1 I don't need any help with anything at the moment, and haven't since I found this web site. #2 If I did, I wouldn't ask here.)-I think thats enough said it really stinks here right now so take your short stories some where else if you would never need advice here , then maybe we can all get a breath of fresh air.

MonkeyMind
05-04-2009, 09:33 PM
I've been reading and just joined to give some feedback as a impatient buyer waiting to try my new HDTV. I ordered my LCD tv on 4/27 (it's 5/4 now) and still haven't received any confirmation of shipment. From what I recall the site promises shipment within 7-10 days. My clock is-a-tickin.

I Googled for feedback on the company (probably should have done that first) and wound up here. I will definitely keep you up to date as to when (and if) my tv arrives, and the service that I encounter.

PFC5
05-04-2009, 09:52 PM
But I did supply the with everything they needed. My order receipt, my bill of landing receipt and my bank check receipt. I even got a confirmation in an email from Lara that they "we're happy to activate your review"


Like you said PFC5
Something is very fishy going on here.

I just checked that rr.com site and your review IS back up. Thought I would let you know they DID add your review back on there. :hithere:

chisoxindc
05-05-2009, 12:56 PM
I've been reading and just joined to give some feedback as a impatient buyer waiting to try my new HDTV. I ordered my LCD tv on 4/27 (it's 5/4 now) and still haven't received any confirmation of shipment. From what I recall the site promises shipment within 7-10 days. My clock is-a-tickin.

I Googled for feedback on the company (probably should have done that first) and wound up here. I will definitely keep you up to date as to when (and if) my tv arrives, and the service that I encounter.

I'm in the same boat. Found the TV I want and used Google to price shop - ad for ECTV popped up and I found this thread when I wanted to see if the place was legit.

My experience: placed order on 4/27 for delivery in Suburban MD. Called to order because I had a couple questions. Upgraded to tilt wall mount and they tried to upsell a bit - got some HDMI cables but not the warranty. Paying by money order so never provided a CC number.

Price dropped about $25 and they adjusted my order (upon request).

Web site still says pending and when I called yesterday a woman answered with children in the background, but was helpful and told me the order is with the carrier and I should hear from them by the end of the week. Originally they said by phone delivery within the week.

If I get the TV in the next day or two and everything goes well I'll be happy. We'll see . . .

chisoxindc
05-05-2009, 03:08 PM
Some info about the company that I found:
I work for a manufacturer of barcode scanners in South Jersey. We have a few methods of getting our products to our customers and the largest method is channel sales. We sell or a distributer, they sell to a VAR (Value added reseller), they sell to the end customer. There are some "Internet VARs" that actually never even see stock. They are a webpage and a few guys running it. The order comes into them and they relay the order directly to the distributer who then packages it up and ships it out directly. The internet company never has to maintain stock and their costs are extremely low.

There is nothing wrong with this business model, it works great and saves money for the end user. This is the same model that EastCoastTV's uses. There is a warehouse with the inventory, EastCoastTV's sells the stuff via their online store/phone orders, then there is a local (local to the warehouse) delivery company that bring it to the tri-state area. Maybe it cuts costs, maybe it's because they're so small but I really LOVE the pay on delivery concept -- I wish more companies did this but it's pretty tough with UPS/FedEX delivering products. This is an advantage for EastCoastTVs.


As a business model I find this interesting. Who is responsible for the inventory? If it's the warehouses than I wonder if they are getting the greater share of the cut in exchange for accepting a greater share of the risk and outlay. Still, if all you have to do is create a web page and operate a phone to make even $50-100 per sale you can probably do okay if you can generate volume. That would explain their interest in having positive buzz on RR and forums like this.

JRP3
05-05-2009, 08:47 PM
I just read all 15 pages of this thread. I have no dog in this hunt, but my over all impression is that ECTV has been unfairly bashed with little supporting evidence. I agree the early RR ratings stuff was suspicious but other than that I don't see any other problems. No one has reported a bad experience with them, and since ECTV has been bashed here for questionable practices I don't find it unreasonable that they ask their customers to post their experiences here. As for all the new members posting about ECTV, a google search brings up this thread, and can't the mods just check the IP addresses of all the posters?
In case anyone is suspicious I've been a member here since before ECTV existed, even though my post count is low. I haven't purchased from ECTV so I have nothing to report either way, just giving my two cents.

EastCoastTVS
05-05-2009, 10:19 PM
hey monkeymind and chisoxindc give us a call we will give you your delivery info, call 866-496-5784 ext 1

GymBrat98
05-05-2009, 10:56 PM
hey monkeymind and chisoxindc give us a call we will give you your delivery info, call 866-496-5784 ext 1

I just went to your site, you have some great prices!

Is the RGB on this tv same as VGA?

Sharp AQUOS LC-46D65U 46" LCD TV

Does anybody in the forum have this tv in their home?
Would you recommend it?:thumbsup:

http://i293.photobucket.com/albums/mm49/LIovemykittez/4bd4aa8a.gif

rbinck
05-05-2009, 11:39 PM
I just read all 15 pages of this thread. I have no dog in this hunt, but my over all impression is that ECTV has been unfairly bashed with little supporting evidence. I agree the early RR ratings stuff was suspicious but other than that I don't see any other problems. No one has reported a bad experience with them, and since ECTV has been bashed here for questionable practices I don't find it unreasonable that they ask their customers to post their experiences here. As for all the new members posting about ECTV, a google search brings up this thread, and can't the mods just check the IP addresses of all the posters?
In case anyone is suspicious I've been a member here since before ECTV existed, even though my post count is low. I haven't purchased from ECTV so I have nothing to report either way, just giving my two cents.
I think the characterizing what was said in earlier postings as bashing is choosing the wrong word. To point out questionable issues that have yet been resolved satisfactorily in some people's minds is not bashing. Saying something like, "company X is crooked and don't do business with them" would be a bash. I've not seen this in this thread. It has been said many times in this thread that there has not been one post of someone who has had a bad experience with East Coast TVs, in other words no bashing.

IP addresses have been looked at and there is nothing suspicious there that I can tell. The only point that I recall being made was it looks suspicious when new members join only to post good reports in this thread. It does look suspicious to many, fact. I don't consider that a bash. Neither do I consider the reporting of BBB data and expressing an opinion of said data a bash.

So maybe someone who says there is bashing going on in this thread would point out the post numbers of where bashing has occurred.

EastCoastTVS
05-06-2009, 04:27 AM
I just went to your site, you have some great prices!

Is the RGB on this tv same as VGA?

Sharp AQUOS LC-46D65U 46" LCD TV

Does anybody in the forum have this tv in their home?
Would you recommend it?:thumbsup:

http://i293.photobucket.com/albums/mm49/LIovemykittez/4bd4aa8a.gif

RGB can be defined as a component Red Green Blue input or a vga input luckily for you this TV has both i took this spec off of sharps website

Specifications
Screen Size 46” Class (45-63/64” Diagonal)
Pixel Resolution 1920 x 1080
Brightness 450cd/m2
Viewing Angles 176º H x 176º V
Lamp Life 60,000 hours1
Audio System 10W + 10W
Tuning System ATSC/QAM/NTSC
Aspect Ratio 16:9
Response Time 6ms
HDMI™ Input 5 (1080p compatible)
HD Component Input 2 (1080p compatible)
PC Input 15-pin D-sub x 1
S-Video Input 1
Composite Video Input 2
RS-232C 9-pin x 1
Audio Inputs (L/R) 3
Backlight System 3-wavelength
Cabinet Color High Gloss Black
Table Stand Included and removable
Power Consumption AC 245W
Power Source 120V, 60 Hz
Limited Warranty 1 year parts and labor from date of purchase
TV Dimensions
(w x h x d) TV with Stand and Speakers: 43-53/64" x 30-3/64" x 12-13/16"
TV with Speakers only: 43-53/64" x 27-47/64" x 3-29/32"
TV Weight TV with Stand and Speakers: 52.9 lbs.
TV with Speakers only: 41.9 lbs.
UPC 074000371415

Ely94
05-06-2009, 05:42 AM
I think the characterizing what was said in earlier postings as bashing is choosing the wrong word. To point out questionable issues that have yet been resolved satisfactorily in some people's minds is not bashing. Saying something like, "company X is crooked and don't do business with them" would be a bash. I've not seen this in this thread. It has been said many times in this thread that there has not been one post of someone who has had a bad experience with East Coast TVs, in other words no bashing.

IP addresses have been looked at and there is nothing suspicious there that I can tell. The only point that I recall being made was it looks suspicious when new members join only to post good reports in this thread. It does look suspicious to many, fact. I don't consider that a bash. Neither do I consider the reporting of BBB data and expressing an opinion of said data a bash.

So maybe someone who says there is bashing going on in this thread would point out the post numbers of where bashing has occurred.

Like this

I think these thread is a bunch of BS. East Coast TV appears more and more fraudulent everytime I read these posts.

The only ones questioning are the ones who never use ECTVS. My integrity has been questioned more that once. You have a mod posting on three message boards questioning ECTVS, and every poster that post a good review.

Here is a classic. He is so quick to jump on anyone, that he reads what he wants to read.

Originally Posted by PFC5
So now we have yet another NEW member coming here with an IP address for Charter communications which not even appear to be available where this poster says they are from in Linden NJ 07036 according to Charter's web site with the same zip code as the company.

Will the comedy ever end?

sawzalot
05-06-2009, 06:59 AM
The post above is exactly why I get ticked off the reply about bashing that Rbinck answered to is then answered back by a different person whom which is not supposed to know each other,yeah right,Ely u should be happy that your review was reposted and that some posters look like they are warming up to the whole ectv thing but no instead you answer up to a post that was directed to someone else, that my friend is what makes u short time posters all look like the same group of people,there is absolutely no individuality.its like a drama with the simplest plot and maybe two actors. :mad:

jakejm79
05-06-2009, 07:15 AM
RGB can be defined as a component Red Green Blue input or a vga input luckily for you this TV has both i took this spec off of sharps website


Correct me if I am wrong, but I think in the US RGB is always a VGA connection when it comes to HDTVs, I know in Europe that RGB can be carried by SCART (or in very old TVs a DIN type plug). But in the US I have only ever seen RGB signals carried by VGA to HDTVs and only on a rare occasion on very old CRT computer monitors have I seen RGB over component in the US. So you are pretty safe if buying a US spec HDTV that if it states RGB then that would be via VGA since the only thing current component (Y Pr Pb) have in common with RGB is that the plugs are color coded Red, Blue and Green.

daleb
05-06-2009, 07:36 AM
The only ones questioning are the ones who never use ECTVS. My integrity has been questioned more that once. You have a mod posting on three message boards questioning ECTVS, and every poster that post a good review.


I am not questioning the integrity of ECTVS because I don't plan to use them. That is not meant to be a bash, just reality, and the reasons have nothing to do with their integrity, or yours for that matter.

And I think it is fair to say, my position reflects that of 99% of the members of this forum. Simply, the topic has little relevance to the majority, as such it is a mystery to me why it has such long legs, considering it is circular subject with the same arguments, never-ending.
Oh, well..you can all discuss what you wish. In the bigger scheme of things it is not a big deal, and I can't argue it is print, thereby using up gobs of paper. :)

PFC5
05-06-2009, 01:11 PM
Like this



The only ones questioning are the ones who never use ECTVS. My integrity has been questioned more that once. You have a mod posting on three message boards questioning ECTVS, and every poster that post a good review.

I was trying to find out info about this company either way so I could help members here. I did this as a member not as a mod and most members are happy when someone does extra work to try to protect them. ;)

Here is a classic. He is so quick to jump on anyone, that he reads what he wants to read.

I misread what he posted about who's address that was. I apologized for that when I reread it, both in that original reply AND in the reply that pointed out how I misread that. When I make a mistake I admit it. What more could I do?

You can talk about it all you want about how new members in this thread have not been welcomed with open arms, but I think anyone looking back and reading this would think it awfully strange that ONLY NEW MEMBERS are joining just to defend this company. The other new poster ended up explaining it since the company is providing links to this thread and asking customers to post here. How could I know this if no one said this before? ;)

If you think new members are not welcomed with open arms here all you have to do is look at how i welcome every new poster I see throughout the forum. It was just THIS THREAD where a bunch of new members showed up en mass to rave about this new store, and when added with what looks like some questionable reviews at the reseller rating site with the exact same wording from supposedly differnt customers that raised the red flag here.

I would still like to hear an explanation from this store about the differing business start dates at the BBB site that is 10+ months earlier than the registration of a web address though. Do you think we can get an answer from them on that?

randys1
05-06-2009, 04:45 PM
reading this thread reminds me of what a tremendous loss it is to our society and economy that the locally owned retail store selling tvs, etc, just doesnt exist anymore...

either we buy it from best buy or off the internet...kinda sad

where I live there is a locally owned retailer who is also a client of mine, which is where I am buying my new pro 141fd pioneer 60 inch plasma monitor...

the price is a bit higher than on the internet, but that is ok...

Ely94
05-06-2009, 05:06 PM
I was trying to find out info about this company either way so I could help members here. I did this as a member not as a mod and most members are happy when someone does extra work to try to protect them. ;)



I misread what he posted about who's address that was. I apologized for that when I reread it, both in that original reply AND in the reply that pointed out how I misread that. When I make a mistake I admit it. What more could I do?

You can talk about it all you want about how new members in this thread have not been welcomed with open arms, but I think anyone looking back and reading this would think it awfully strange that ONLY NEW MEMBERS are joining just to defend this company. The other new poster ended up explaining it since the company is providing links to this thread and asking customers to post here. How could I know this if no one said this before? ;)

If you think new members are not welcomed with open arms here all you have to do is look at how i welcome every new poster I see throughout the forum. It was just THIS THREAD where a bunch of new members showed up en mass to rave about this new store, and when added with what looks like some questionable reviews at the reseller rating site with the exact same wording from supposedly differnt customers that raised the red flag here.

I would still like to hear an explanation from this store about the differing business start dates at the BBB site that is 10+ months earlier than the registration of a web address though. Do you think we can get an answer from them on that?

This is where you are WRONG...

New members didn't show up en mass to rave about this new store.

New members showed up en mass to TELL THEIR EXPERIENCES about this new store.

That is a BIG difference, and one you just refuse to comprehend.

The title of the thread Anybody deal with "East Coast TV's"?

Why yes I have. Have you???

------------------------------------------------------------------------

I believe JRP3 summed it up nicely.

I just read all 15 pages of this thread. I have no dog in this hunt, but my over all impression is that ECTV has been unfairly bashed with little supporting evidence. I agree the early RR ratings stuff was suspicious but other than that I don't see any other problems. No one has reported a bad experience with them, and since ECTV has been bashed here for questionable practices I don't find it unreasonable that they ask their customers to post their experiences here. As for all the new members posting about ECTV, a google search brings up this thread, and can't the mods just check the IP addresses of all the posters?
In case anyone is suspicious I've been a member here since before ECTV existed, even though my post count is low. I haven't purchased from ECTV so I have nothing to report either way, just giving my two cents.

GymBrat98
05-06-2009, 05:40 PM
Correct me if I am wrong, but I think in the US RGB is always a VGA connection when it comes to HDTVs, I know in Europe that RGB can be carried by SCART (or in very old TVs a DIN type plug). But in the US I have only ever seen RGB signals carried by VGA to HDTVs and only on a rare occasion on very old CRT computer monitors have I seen RGB over component in the US. So you are pretty safe if buying a US spec HDTV that if it states RGB then that would be via VGA since the only thing current component (Y Pr Pb) have in common with RGB is that the plugs are color coded Red, Blue and Green.

Thank you Jake, I thought so, but was not sure. My tv is hooked up through COMP, and HDMI, VGA. I installed a 1 gig Nvidia card, so I have DVI, and S-Vid. I use an adapter since my tv has just the VGA input.


http://i293.photobucket.com/albums/mm49/LIovemykittez/0a3425eb.jpg

HDMann
05-06-2009, 05:54 PM
I was following this and when I saw 16 pages and no word of this being a reputable company.

Any word yet?

coolcrane
05-06-2009, 06:25 PM
I was following this and when I saw 16 pages and no word of this being a reputable company.

I think the "between_the_lines" answer is: TBD

lobudgt
05-06-2009, 06:39 PM
I was following this and when I saw 16 pages and no word of this being a reputable company.

Any word yet?

It depends on your definition of reputable. In my opinion they are reputable.

I am currently watching my new Samsung LN46B650. The transaction went as promised, with the exception of the delivery being longer than 7-10 days. Passover was in there, and they shut down during that time. Therefore, I understood, and am completely satisfied with my experience. Try it, you'll like it...I didn't think I was gonna die! Now I'm just testing your age! ;) You're getting old, just like me if you can tell me what product commercial I am parodying.

Ely94
05-06-2009, 06:58 PM
I was following this and when I saw 16 pages and no word of this being a reputable company.

Any word yet?

They were a "reputable company" to me. Everything came as promised. I enjoyed my G10 for 2-1/2 days. So now I sit and wait for Panny to send me my new one.

HDMann
05-06-2009, 07:01 PM
It depends on your definition of reputable. In my opinion they are reputable.

I am currently watching my new Samsung LN46B650. The transaction went as promised, with the exception of the delivery being longer than 7-10 days. Passover was in there, and they shut down during that time. Therefore, I understood, and am completely satisfied with my experience. Try it, you'll like it...I didn't think I was gonna die! Now I'm just testing your age! ;) You're getting old, just like me if you can tell me what product commercial I am parodying.

Sorry no Idea of the Commercial :what:

lobudgt
05-06-2009, 07:21 PM
Sorry no Idea of the Commercial :what:

Alka Seltzer TV and radio commercials from the 1970's.

Sick looking people would say...ohhh, I can't believe I ate the whole thing!

Followed by ....thought I was gonna die!

Plop Plop, Fiz Fiz, oh what a relief it is!

RandyWalters
05-06-2009, 07:51 PM
Alka Seltzer TV and radio commercials from the 1970's.

Sick looking people would say...ohhh, I can't believe I ate the whole thing!

Followed by ....thought I was gonna die!

Plop Plop, Fiz Fiz, oh what a relief it is!Wow, you must be old. :haha: I remember those commercials too. My favorite was "Mama Mia, that's some spicy meatball". When Alka Seltzer fired that ad agency their sales dropped a ton ! I guess i'm old too :lol:

MonkeyMind
05-06-2009, 07:59 PM
Ok, I'm reporting as I promised... they are valid. I made a post on Sunday night and called on Monday am and talked to Anthony. He said I would be getting my tv in a couple of days. Of course after reading all these pages now I was a littttttttttle leary. On Tuesday a woman from the shipping company called to schedule my delivery for today (Wed.). They came on time as promised around 9:30 am. Nothing shady! The tv was in a brand new sealed box. They brought it in, stripped the wrapping down, plugged it in, swiped my credit card, and handed me the clipboard. That's it... they were in and out in about 10 minutes. I have no complaints. My HDMI cable being shipped separately is a bummer, so I couldn't wait and went to Radio Shack tonight and bought one as it looks like crap using only coax (got the Samsung 630 model). So after rambling, I am pleased to report I don't have to kick my own butt for being thrifty and not paying sales tax and few hundred more at Best Buy. I haven't poked around this site much, but feel free to send me messages if you have any questions. Now I have to call Citibank because my card has been shut down after my purchase due to high risk activity... hopefully unrelated to this!

lobudgt
05-06-2009, 08:24 PM
Ok, I'll be the first one to report as I promised...

First to report..I'm not sure how you mean that, as others including me reported way back in the thread. I first posted over a week before I received my TV. We (the plethora of newbies said to be joining "just for giving this store a glowing review.") have been told in so many words that we don't count though. You may be the first who has posted in another thread besides this one. Maybe you'll count.

lobudgt
05-06-2009, 08:26 PM
Wow, you must be old. :haha: I remember those commercials too. My favorite was "Mama Mia, that's some spicy meatball". When Alka Seltzer fired that ad agency their sales dropped a ton ! I guess i'm old too :lol:

LOL :thumbsup:

I loved that commercial too! That's actually the main one I was referring to, but I forgot the best part. The meatball part!

We're just finely aged! :D

MonkeyMind
05-06-2009, 08:32 PM
Update... Just called Citibank and no fradulent activity has been made on my credit card from EastCoast. Apparently CitiBank put a hold on my account due to the high purchase price of the tv and my attempt to purchase groceries and other items tonight. I keep thinking about the earlier post now about the apprehension of letting the delivery people into your home, which I guess is a risk you take on any home delivery. Oh well, if I'm up all night worrying about somebody mugging me or breaking into my house, at least I'll be watching my new TV!

acesarewld
05-06-2009, 08:48 PM
post 2

acesarewld
05-06-2009, 08:49 PM
post 3

acesarewld
05-06-2009, 08:50 PM
post 4

acesarewld
05-06-2009, 08:51 PM
post 5

acesarewld
05-06-2009, 08:54 PM
Hi all,
I posted last weekend that I ordered a 55" Samsung Luxia from ECTV. I got the invoice e-mailed 1 day after my order was finalized. I talked to Jimmy and put the order in for the TV. He sold me with a hell of a deal on a 3-year warranty.

Unfortunately some things came up and I had to make the decision to drop the warranty plan from my order. I called customer service and Jen helped me out with that NO PROBLEM. The new invoice was sent out to me, and the delivery was to be scheduled after that.

Next the TV dropped $100 on the website. With ECTV's great pay upon delivery business model they said their was no problem updating my invoice. So I got a newly revised invoice on Friday that reflected the $100 price drop.

The following Sunday I got a call at about 5PM from the delivery company (mentioned in my previous post) and they told me they would be at my house Monday morning between 6am-9am. They were at my house at 6:45 and just as expected the delivery guy opened up the box, plugged in the TV, and made sure it was working with me. I paid with my card that he swiped on the spot, and it was done.

The whole experience was awesome! ECTV is the sales company for the warehouse and them not having to maintain stock saves them a lot of money, which they pass along to the customer.

To prove I'm not a fake person or any other nonsense that people are alleging on this site, I posted pics of my entire home theater project - including pics of the tv delivery and setup (towards the end) on my facebook page.

check out the link at:
http://www.facebook.com/album.php?aid=123918&id=582680419&l=2a72ec89b5

(60 pics across 3 pages. You don't need a facebook account to see them)

Again -- I can't say enough good stuff about ECTV's and I wish more companies worked like they do! I finally got the TV I've been wanting for the last 2 years since moving into this house!

--Geoff

lobudgt
05-06-2009, 09:18 PM
check out the link at:
http://www.facebook.com/album.php?aid=123918&id=582680419&l=2a72ec89b5

(60 pics across 3 pages. You don't need a facebook account to see them)

Again -- I can't say enough good stuff about ECTV's and I wish more companies worked like they do! I finally got the TV I've been wanting for the last 2 years since moving into this house!

--Geoff

Nice work Geoff! My wife would like to hire you to do some work at our house! She's not thrilled with my ability to start projects, but never finish them. :(

I love the color you chose, and the lamps too. It's plain to me that you spent a good deal of time planning, as the end results are beautiful.

Jeff

Ely94
05-06-2009, 09:34 PM
Nice work Geoff! My wife would like to hire you to do some work at our house! She's not thrilled with my ability to start projects, but never finish them. :(

I love the color you chose, and the lamps too. It's plain to me that you spent a good deal of time planning, as the end results are beautiful.

Jeff

:haha::haha::haha::haha: Jeff

Geoff
Thats a serious home theater project. Great work!!!!!

acesarewld
05-06-2009, 09:38 PM
Nice work Geoff! My wife would like to hire you to do some work at our house! She's not thrilled with my ability to start projects, but never finish them. :(

I love the color you chose, and the lamps too. It's plain to me that you spent a good deal of time planning, as the end results are beautiful.

Thanks Jeff! I'm always more than happy to help out haha... it's funny how usually I'm the guy with 100 projects that are 85-90% completed.. but after 2 years of thinking about what could be, I was pretty fired up about finishing this one!

I started this project knowing it was going to end up with the big tv under the false pretense of "painting the living room" to get the wife to let me do it. If I'm going to paint, I need to rip up the walls FIRST. If I'm ripping up the walls for the tv mount, I may as well do the speaker mounts at the same time... if I do them, I may as well do the floating shelves.. etc until the project gets done-enough to get her interested in seeing the end result! :-)

Anyway, yes.. I had PLENTY of time to plan this out, and a copy of Photoshop available. I knew in my head how I wanted it to look -- the photoshopped image was inspiration and explanation so others could see my vision for the project!

There are a few more, and higher quality versions of the images available on my mobileme page.. you can click the download link to get the higher quality pics -- in case there is any part of the project or the TV you want to see closer.

That link is:
http://gallery.me.com/geoffgelay#100095

While I certainly appreciate comments on all the work I did (and thanks again!) the point of the post is that ECTV was great and for the haters to back off. As stated they are an internet company that acts like the sales liaison between the warehouse and the delivery company. Their costs are very low and the advantage is to US, the customers. I feel spoiled by the pay on delivery idea -- and agree it is way safer (or better piece of mind) than the average internet sale!

--Geoff

MonkeyMind
05-06-2009, 09:43 PM
About my comment "first to report"... the perfectionist in me HAD to edit that comment because that didn't come out as intended. I didn't read all 17 pages, but I'm glad I count! It appeared to me as though some did not believe the other comments, and most of the stories are believable. I'll be posting more here since I know nothing about high def and I'm hating this clunky cable box now. I live in CT, they are in Jersey, so I am affiliated with them in no way. I'm not even going to embarass myself by posting a pic of my system, as my 1 year old Samsung stereo broke, so I ripped that out, and the tv is still on the floor (plugged in of course). Sorry for the misunderstanding. --Donna

lobudgt
05-06-2009, 10:06 PM
About my comment "first to report"... the perfectionist in me HAD to edit that comment because that didn't come out as intended. I didn't read all 17 pages, but I'm glad I count! It appeared to me as though some did not believe the other comments, and most of the stories are believable. I'll be posting more here since I know nothing about high def and I'm hating this clunky cable box now. I live in CT, they are in Jersey, so I am affiliated with them in no way. I'm not even going to embarass myself by posting a pic of my system, as my 1 year old Samsung stereo broke, so I ripped that out, and the tv is still on the floor (plugged in of course). Sorry for the misunderstanding. --Donna

I figured it was something like that..a misunderstanding of what you meant was what I actually would have put my money on. It was nice of you to clarify. Thanks!

As for whether you count...that remains to be seen. You do in my book, but as I don't count, don't trust ME! :crying:

Now go back and read all 17 pages!! :eek:

lobudgt
05-06-2009, 10:08 PM
Thanks Jeff! I'm always more than happy to help out haha... it's funny how usually I'm the guy with 100 projects that are 85-90% completed.. but after 2 years of thinking about what could be, I was pretty fired up about finishing this one!

I started this project knowing it was going to end up with the big tv under the false pretense of "painting the living room" to get the wife to let me do it. If I'm going to paint, I need to rip up the walls FIRST. If I'm ripping up the walls for the tv mount, I may as well do the speaker mounts at the same time... if I do them, I may as well do the floating shelves.. etc until the project gets done-enough to get her interested in seeing the end result! :-)

Anyway, yes.. I had PLENTY of time to plan this out, and a copy of Photoshop available. I knew in my head how I wanted it to look -- the photoshopped image was inspiration and explanation so others could see my vision for the project!

There are a few more, and higher quality versions of the images available on my mobileme page.. you can click the download link to get the higher quality pics -- in case there is any part of the project or the TV you want to see closer.

That link is:
http://gallery.me.com/geoffgelay#100095

While I certainly appreciate comments on all the work I did (and thanks again!) the point of the post is that ECTV was great and for the haters to back off. As stated they are an internet company that acts like the sales liaison between the warehouse and the delivery company. Their costs are very low and the advantage is to US, the customers. I feel spoiled by the pay on delivery idea -- and agree it is way safer (or better piece of mind) than the average internet sale!

--Geoff

You're welcome to the compliments. Well deserved. I'll check out the new link. Thanks for posting it up.

You better watch how happy you sound about your experience with East Coast TVS though. I wouldn't want you lumped in with the rest of us newbies! ;)

lobudgt
05-06-2009, 10:10 PM
:haha::haha::haha::haha: Jeff



Dude...don't make fun of me. :huh

Ah...go ahead. :banana:

PFC5
05-06-2009, 10:33 PM
Hi all,
I posted last weekend that I ordered a 55" Samsung Luxia from ECTV. I got the invoice e-mailed 1 day after my order was finalized. I talked to Jimmy and put the order in for the TV. He sold me with a hell of a deal on a 3-year warranty.

Unfortunately some things came up and I had to make the decision to drop the warranty plan from my order. I called customer service and Jen helped me out with that NO PROBLEM. The new invoice was sent out to me, and the delivery was to be scheduled after that.

Next the TV dropped $100 on the website. With ECTV's great pay upon delivery business model they said their was no problem updating my invoice. So I got a newly revised invoice on Friday that reflected the $100 price drop.

The following Sunday I got a call at about 5PM from the delivery company (mentioned in my previous post) and they told me they would be at my house Monday morning between 6am-9am. They were at my house at 6:45 and just as expected the delivery guy opened up the box, plugged in the TV, and made sure it was working with me. I paid with my card that he swiped on the spot, and it was done.

The whole experience was awesome! ECTV is the sales company for the warehouse and them not having to maintain stock saves them a lot of money, which they pass along to the customer.

To prove I'm not a fake person or any other nonsense that people are alleging on this site, I posted pics of my entire home theater project - including pics of the tv delivery and setup (towards the end) on my facebook page.

check out the link at:
http://www.facebook.com/album.php?aid=123918&id=582680419&l=2a72ec89b5

(60 pics across 3 pages. You don't need a facebook account to see them)

Again -- I can't say enough good stuff about ECTV's and I wish more companies worked like they do! I finally got the TV I've been wanting for the last 2 years since moving into this house!

--Geoff

Welcome to the forum! :hithere:

Great work and thanks for posting all the steps with pics. :bowdown:

I am sure it will help many people see that although time consuming, it is a task well worth doing "right" like you did it. You should post your system here in this section:

http://www.highdefforum.com/high-definition-media/67545-show-us-your-system.html

Are those wall sconces on a dimmer? They look bright so I was thinking they must be when you want that "theater" look including the dim room environment.

ps. Once you get a few more posts in I will delete those counting posts that clutter the thread. Unfortunately we (like other forums) have to limit posting links to people posting more than 5 posts to try to cut down on all the spam operators out there. I know for legit new posters it is a PITA, but we would have even more spam postings if we didn't have this unfortunately.

Great work and documentation of your project! :yippee:

dmlewis
05-07-2009, 12:34 AM
Back to the original topic, I bought a Luxia 55" (UN55B7000) from another merchant. Price was excellent; service was great.

(You can send me a private message if you want to know who? Price was about $125 less than EastCoast)

This site also has a "private" deals e-mail which I signed up for. I'm shopping for some Revel speakers at 10% over dealer cost.

PFC5
05-07-2009, 01:28 AM
Back to the original topic, I bought a Luxia 55" (UN55B7000) from another merchant. Price was excellent; service was great.

(You can send me a private message if you want to know who? Price was about $125 less than EastCoast)

This site also has a "private" deals e-mail which I signed up for. I'm shopping for some Revel speakers at 10% over dealer cost.

How is this back on topic if it is about a different retailer? :confused:

lobudgt
05-07-2009, 03:03 AM
How is this back on topic if it is about a different retailer? :confused:
I have to give you credit for that one PFC5. I thought the same thing. :what:

Donzi54
05-07-2009, 04:45 AM
I'll get us back on topic here. I received my second TV from ECTV yesterday (Samsung 32B650) for my wife. Although it did take longer then the first TV (Samsung 63B550) for me:). From order to delivery was 1 week compared to my first Tv was delivered in a day. The service from ECTV was again great.

Now if they can add to their service removal of old TVs they would be complete.:lol:

acesarewld
05-07-2009, 05:47 AM
Welcome to the forum! :hithere:
Are those wall sconces on a dimmer? They look bright so I was thinking they must be when you want that "theater" look including the dim room environment.

ps. Once you get a few more posts in I will delete those counting posts that clutter the thread. Unfortunately we (like other forums) have to limit posting links to people posting more than 5 posts to try to cut down on all the spam operators out there. I know for legit new posters it is a PITA, but we would have even more spam postings if we didn't have this unfortunately.

Great work and documentation of your project! :yippee:

Thanks PFC! Yes, those sconces on the wall are dimmable. For most of the pics I took I had ALL the lights were on as bright as they would go just for the camera. The room is hard to light for photos because of all the reflective surfaces (mirror, TV component shelves, glass tables, etc). When dimmed to the lowest setting the lights give a nice look that isn't distracting or bright but leaves just enough light in the room.

Sorry for those bogus "1,2,3,4,5" posts so I could get links up here, I'm getting closer to having a LEGIT 5 posts here so they can be deleted soon!

I just bought a Logitech Harmony 880 and UPS to finish off this project. The remote is to make it so even the wife can use this system and the UPS will be hidden in the basement where the power and other wires for the TV and stuff are run (the PVC conduit runs through the floor behind the wall to the basement to keep power, speakers, Wii-USB, RGB, and other wires totally hidden). I got an ugly but large (VA rating) UPS to prevent the sudden power off from a storm or surge. That PLUS the power conditioner I have on there (bottom shelf) should give me more than enough power protection!

--Geoff

Ely94
05-07-2009, 07:03 AM
Dude...don't make fun of me. :huh

Ah...go ahead. :banana:

Sorry I couldn't help myself.:hithere:

sawzalot
05-07-2009, 07:11 AM
Thanks PFC! Yes, those sconces on the wall are dimmable. For most of the pics I took I had ALL the lights were on as bright as they would go just for the camera. The room is hard to light for photos because of all the reflective surfaces (mirror, TV component shelves, glass tables, etc). When dimmed to the lowest setting the lights give a nice look that isn't distracting or bright but leaves just enough light in the room.

Sorry for those bogus "1,2,3,4,5" posts so I could get links up here, I'm getting closer to having a LEGIT 5 posts here so they can be deleted soon!

I just bought a Logitech Harmony 880 and UPS to finish off this project. The remote is to make it so even the wife can use this system and the UPS will be hidden in the basement where the power and other wires for the TV and stuff are run (the PVC conduit runs through the floor behind the wall to the basement to keep power, speakers, Wii-USB, RGB, and other wires totally hidden). I got an ugly but large (VA rating) UPS to prevent the sudden power off from a storm or surge. That PLUS the power conditioner I have on there (bottom shelf) should give me more than enough power protection!

--Geoff

Very nice job on your HT Geoff,it looks like a great place to watch movies with the family,kids?,or are those drums and guitar hero for you and the wife :D looking very nice back to one of your earlier posts,you really need to be careful how you say things there are no HATERS here maybe just a lot of experienced home theater buffs that like to inform others of fact not fiction so if you take your time and read the whole thread you will surely get a better understanding of what it is that I am saying,best wishes with your newly completed setup. :yippee:

acesarewld
05-07-2009, 08:07 AM
Very nice job on your HT Geoff,it looks like a great place to watch movies with the family,kids?,or are those drums and guitar hero for you and the wife :D looking very nice back to one of your earlier posts,you really need to be careful how you say things there are no HATERS here ...

Thanks sawzalot. Just me and the wife -- I'm the only kid in the household and the Rock Band stuff is mine! :D

You're right... I didn't mean to call anyone a hater or call anyone out. I don't know all there is to know and admit it. As I skimmed through the last 17 pages I thought I caught people badmouthing a company they had never actually bought from. It seemed like people were jealous or upset or frustrated with the fact that they couldn't get the same deal others could get. Whatever -- I don't want any drama I just wanted to say that ECTV was great when I worked with them, I am a REAL person, and wanted to show off a little of the work I did at the same time.

So, my apologies for poking the drama with a stick a bit there, I'm just here to see other people's setups, share my experience, and see what I gotta buy next! :cool:

-G²

sawzalot
05-07-2009, 01:26 PM
Thanks sawzalot. Just me and the wife -- I'm the only kid in the household and the Rock Band stuff is mine! :D

You're right... I didn't mean to call anyone a hater or call anyone out. I don't know all there is to know and admit it. As I skimmed through the last 17 pages I thought I caught people badmouthing a company they had never actually bought from. It seemed like people were jealous or upset or frustrated with the fact that they couldn't get the same deal others could get. Whatever -- I don't want any drama I just wanted to say that ECTV was great when I worked with them, I am a REAL person, and wanted to show off a little of the work I did at the same time.

So, my apologies for poking the drama with a stick a bit there, I'm just here to see other people's setups, share my experience, and see what I gotta buy next! :cool:

-G²

Very nicely put,take pfc advise and post your setup in the members system galleries/new sysyem you will get a lot of feedback and more suggestion from true audiophiles than you could imagine,have fun.

chisoxindc
05-07-2009, 02:43 PM
My Samsung LN46B650 arrived this morning in the factory box along with the HDMI cables that I ordered, my Blu Ray player, and the upgraded (tilt) wall mount that I requested.

The good:
- Ordering was easy (I wound up ordering by phone because I had some delivery questions)
- Cheapest price I found - the Blu Ray player was competitively priced, but not the best out there (but it ships free with the TV)
- Product arrived during the delivery window in factory sealed box and was exactly as ordered
- When I contacted them because the price had dropped they adjusted my invoice without any hesitation

The bad:
- Delivery time was a bit longer than I had expected - they called me on the 10th day and delivered on the 11th
- Delivery is in a three hour window that they assign (based on when the drivers will be in your area)
- No updates from ECTV on delivery status until I checked with them and then the day before from the shipping company

Indifferent:
- Paid by money order and never turned over cc info

Overall it was a positive experience. I would order from them again, though there are a few minor things (mentioned above) that they can do to take me from 90% to 100% satisfaction.

randys1
05-07-2009, 02:47 PM
how much cheaper are these guys anyway?

p.s. this business model is very interesting, no warehousing, just a few people sitting at computers shuffling stuff around...i wonder if a guy could do that with other stuff

Ely94
05-07-2009, 03:16 PM
how much cheaper are these guys anyway?

p.s. this business model is very interesting, no warehousing, just a few people sitting at computers shuffling stuff around...i wonder if a guy could do that with other stuff

I think it depends on what you are buying. My 42" G10 was $100 cheaper at the time of purchase.

lobudgt
05-07-2009, 04:31 PM
My Samsung LN46B650 is $525 less than at Best Buy, plus savings of sales tax if you don't live in NJ.

Like Ely said, it depends on what you want to buy.

sawzalot
05-07-2009, 04:36 PM
They have the panny 58" pz 800 225.00 more than two internet stores and one brick and mortar ,but I live in nj so the sales tax is driving the price up.

randys1
05-07-2009, 04:36 PM
My Samsung LN46B650 is $525 less than at Best Buy, plus savings of sales tax if you don't live in NJ.

Like Ely said, it depends on what you want to buy.

well then it makes sense...especially in todays troubled times

GymBrat98
05-07-2009, 05:47 PM
My Samsung LN46B650 is $525 less than at Best Buy, plus savings of sales tax if you don't live in NJ.

Like Ely said, it depends on what you want to buy.


Best Buys price for this tv is riduclous, 2,099.00. Glad you got a good deal!

http://www.bestbuy.com/site/olspage.jsp?skuId=9230744&type=product&id=1218063831168&DCMP=KNC-TLC&ref=30&loc=KW-1167&gclid=CPXG1OWxq5oCFQwxawodRAtGaw

lobudgt
05-08-2009, 02:48 AM
Best Buys price for this tv is riduclous, 2,099.00. Glad you got a good deal!

http://www.bestbuy.com/site/olspage.jsp?skuId=9230744&type=product&id=1218063831168&DCMP=KNC-TLC&ref=30&loc=KW-1167&gclid=CPXG1OWxq5oCFQwxawodRAtGaw

I agree, and I'm glad I found a good deal too! BB is ok when you catch them with a sale price, but regular price is too high. Circuit City had sales more often and better, but they played too many pricing games. BB better be careful, or they will end up the same as CC. Gone! That will leave me with ANOTHER credit card to shred! :crying:

lobudgt
05-08-2009, 02:58 AM
well then it makes sense...especially in todays troubled times

When I bought mine, the Best Buy deal was as good as I could do from a big box or any local store. There were other internet deals within a couple hundred dollars of East Coast TVs. The free white glove delivery made the biggest difference. Their price was as good or a little better than most other internet companies before considering delivery charges. Then those other companies who were in the same price range charged for delivery (which was often just truck freight), which sent their price quite a bit higher.

I'm happy.

Now if I could just get my Canon HF100 mts files to play on my PC, I'd be even happier! I'm beginning to see that I am going to need MORE POWER!! er, er errrr!!

GymBrat98
05-08-2009, 08:59 PM
When I bought mine, the Best Buy deal was as good as I could do from a big box or any local store. There were other internet deals within a couple hundred dollars of East Coast TVs. The free white glove delivery made the biggest difference. Their price was as good or a little better than most other internet companies before considering delivery charges. Then those other companies who were in the same price range charged for delivery (which was often just truck freight), which sent their price quite a bit higher.

I'm happy.

Now if I could just get my Canon HF100 mts files to play on my PC, I'd be even happier! I'm beginning to see that I am going to need MORE POWER!! er, er errrr!!


Hey Lobudgt, you should check out this thread in the Hi Def Camcorder/Camera forum. Some peeps there have your camcorder.

http://www.highdefforum.com/high-definition-cameras-high-definition-camcorders/93837-new-canon-hf-s100-delivered-tomorrow.html
------------------------------------------------------------------

katrox
05-08-2009, 09:43 PM
nice info :)

lobudgt
05-08-2009, 11:33 PM
Hey Lobudgt, you should check out this thread in the Hi Def Camcorder/Camera forum. Some peeps there have your camcorder.

http://www.highdefforum.com/high-definition-cameras-high-definition-camcorders/93837-new-canon-hf-s100-delivered-tomorrow.html
------------------------------------------------------------------

I'll check that link out. Thanks! :yippee:

Oops...I just did check it out. I hadn't noticed your mistake until I got to the thread. Mine is the HF100 (that's the model that person is replacing). He just bought the newer HFS100. Both make MTS output files, but there was no useful info for me in that thread.

Thanks again for pointing it out anyway! I do appreciate it very much.

Ely94
05-09-2009, 10:11 AM
I'll check that link out. Thanks! :yippee:

Oops...I just did check it out. I hadn't noticed your mistake until I got to the thread. Mine is the HF100 (that's the model that person is replacing). He just bought the newer HFS100. Both make MTS output files, but there was no useful info for me in that thread.

Thanks again for pointing it out anyway! I do appreciate it very much.

Try this buddy

http://www.erightsoft.com/SUPER.html

GymBrat98
05-11-2009, 04:23 PM
I'll check that link out. Thanks! :yippee:

Oops...I just did check it out. I hadn't noticed your mistake until I got to the thread. Mine is the HF100 (that's the model that person is replacing). He just bought the newer HFS100. Both make MTS output files, but there was no useful info for me in that thread.

Thanks again for pointing it out anyway! I do appreciate it very much.

Actually, I didn't make a mistake.
I chose that thread because it was already in one of my browsers.
There are many posts about people converting different file types.

I thought once you were there you would research beyond the link I provided. :)

lobudgt
05-11-2009, 08:00 PM
Try this buddy

http://www.erightsoft.com/SUPER.html

Thanks. I have been trying that program out. I may need some more trial and error before I decide if it works for me. So far though, I haven't gotten the results I hoped for. It doesn't even try to play the mts files I have. I have found though, that if I change the file extension to m2ts, my Pixela Imagemixer 3SE Player plays the files without any other modification. Too bad my TV doesn't play those files, and my PC hooked to the TV isn't powerful enough to play them either. Oh well, time to build a quad I guess! :yippee:

dkf314
05-17-2009, 07:51 AM
I've been following this thread with great interest. I did not know about this forum until after I placed my order with ECTVs. I decided to do some more research on the internet after my experience with Jimmy from ECTVs.

I ordered a Samsung UN55B7000 on Sun 5/10 and got a call from Jimmy within the hour to confirm my order. Jimmy was very aggressive in trying to get me to buy the extended warranty contract. I was dissappoint with some of the tactics that he used. He tied to scare me into buying the ext warranty. He told me that it's very expensive to ship the unit back to Samsung if it fails under warranty and that he couldn't understand why I would not buy an ext warranty on such an expensive unit. I'm an electrical engineer and am well aware that solid state electronics are very reliable after the initial burn in period. When he failed to get me to buy the ext warranty, he tried to get me to upgrade the free flat wall mount. When that failed, he told me that I needed to pay shipping insurance because it's not included in the price. My invoice and their website does not indicate the need of shipping insurance. He stated that I should have received a followup email. I never received anything. I got really annoyed at this point and told him to cancel the order because I am beginning to question the company's legitimacy. I understand that as a salesman, his job is to up-sell, but to try to scam me with the shipping insurance is going too far. Anyway, in the end he sold me the unit at the stated price. I probably should have cancelled the order, but went ahead with them because I have nothing to lose since I pay only after I inspect the unit.

Now that I've found this thread, I have mixed concerns. I'm still waiting for my unit and the price has dropped by about $125. I just emailed them and we shall see if they will adjust the price.

I must say that I was dissappointed with the salesman tactics. I hope this purchase ends on a more positive note.

Regarding to all of the previous postings, I thank all of you for taking the time to post. I always take a suspicious stance on any internet post. But at the end of the day, it's buyers beware. Still forums like this do a great service. There are many knowledgeable members who take time to inform, teach, and share.

I will do my part and share my experience with ECTVs as it unfolds.

JRP3
05-17-2009, 08:17 AM
Glad to hear you didn't cave in to the strong sell on the warranty. Extended warranties are one of my pet peeves, buy decent products and never get the extended warranty, you'll come out ahead in the long run. The only reason they are offered is because they make money on them, and they make money on them because they are rarely ever used.

PFC5
05-17-2009, 01:47 PM
Why would you need shipping insurance if you only pay upon delivery, setup and inspection that all is working properly with the display? IF it comes broken or doesn't work properly because of a shipping mishap, then just don't pay for it. ;)

Also remember that under the mfg warranty for these large displays they all have in-home repair included in the 1 yr. mfg warranty. With Samsung if you register the display online they add an extra 3 months to the normal 12 month warranty also, so remember to register it with Samsung. ;)

Welcome to the forum! :hithere:

dkf314
05-17-2009, 04:35 PM
I spoke to Jimmy at ECTV today and he agreed to match the new lower price. He was pleasant to deal with today and did not up-sell me on anything.:yippee:

I checked with Samsung and they have in-home service for any TV larger than 30" during the warranty labor period. Thanks for the online registration tip PFC5. :bowdown:

It's 8 days now, so hopefully the TV shows up as advertised and ECTVs is the real deal.

PFC5
05-17-2009, 07:26 PM
Glad to help! ;)

JRP3
05-17-2009, 10:15 PM
With the low prices ECTVs are giving they probably have really small margins and need to push the "extras" to make money. It may not be a viable business model.

dkf314
05-18-2009, 05:47 PM
he told me that I needed to pay shipping insurance because it's not included in the price. My invoice and their website does not indicate the need of shipping insurance. He stated that I should have received a followup email.

ECTV's Manager called me today to discuss the purchasing experience that I posted here. He indicated that there was a misunderstanding on the shipping insurance and that it is an option. He said that shipping insurance is not required.

He was concerned that customers would get the wrong idea about ECTV's and was eager for me to be a satisified customer.

My TV is scheduled to be shipped this week. I will post an update after my delivery.

tRidiot
05-18-2009, 07:30 PM
ECTV's Manager called me today to discuss the purchasing experience that I posted here. He indicated that there was a misunderstanding on the shipping insurance and that it is an option. He said that shipping insurance is not required.

He was concerned that customers would get the wrong idea about ECTV's and was eager for me to be a satisified customer.

My TV is scheduled to be shipped this week. I will post an update after my delivery.

8 days since you ordered and it hasn't shipped yet?

dkf314
05-18-2009, 08:13 PM
8 days since you ordered and it hasn't shipped yet?

Actually it's ready to be shipped to my home, but I was not available to receive it. It's been 9 days, which is within the time frame that they promised.

dkf314
05-25-2009, 08:28 PM
Well, the TV was delivered as promised. The unit came brand new in its box and everything is working fine.

There was a significant price drop from when the order was placed and when the unit was delivered. I called East Coast TV's about this and they adjusted the price to the new lower price.

I was so focused on the TV that I did not realized that the delivery service did not leave the free wall mount. I contacted East Coast TV's, they said that it will be mailed to me.

Despite the rocky start, when the order was placed, East Coast TV's lived up to their promise.

So here are my Pros and Cons:

Pros

Best price on the internet
Adjused for price drop after order was placed
Pay only after delivery and satisfactory inspection of the unit
2% discount when not paying by credit card
Delivery within the promised time
They monitor this forum and are concern with any negative experiences. Good businesses care about how they are perceived by their customers.


Cons

Overly agressive sales tactics on the extended warranty. This was what triggered my initial concerns.


So, from this experience, East Coast TV's is trustworthy and delivered their merchandise as advertised. I feel more comfortable ordering from them again in the future and would recommend them to my friends.

On a scale of 1 to 10, I'd give ECTVs a 9.

GymBrat98
05-25-2009, 08:57 PM
Well, the TV was delivered as promised. The unit came brand new in its box and everything is working fine.

There was a significant price drop from when the order was placed and when the unit was delivered. I called East Coast TV's about this and they adjusted the price to the new lower price.

I was so focused on the TV that I did not realized that the delivery service did not leave the free wall mount. I contacted East Coast TV's, they said that it will be mailed to me.

Despite the rocky start, when the order was placed, East Coast TV's lived up to their promise.

So here are my Pros and Cons:

Pros

Best price on the internet
Adjused for price drop after order was placed
Pay only after delivery and satisfactory inspection of the unit
2% discount when not paying by credit card
Delivery within the promised time
They monitor this forum and are concern with any negative experiences. Good businesses care about how they are perceived by their customers.


Cons

Overly agressive sales tactics on the extended warranty. This was what triggered my initial concerns.


So, from this experience, East Coast TV's is trustworthy and delivered their merchandise as advertised. I feel more comfortable ordering from them again in the future and would recommend them to my friends.

On a scale of 1 to 10, I'd give ECTVs a 9.

Thanks for posting your experience. I may recommend them to some of my friends.:hithere::thumbsup:

mellymom2000
05-26-2009, 10:08 AM
I found east coast tv's through a search engine when I was trying to find the lowest price for a 58" Panasonic Viera (the 800, not the 850). When I did a search to find out about the company, the postings from this forum came up. The postings made me nervous enough to give East Coast tv's my credit card instead of the cash with the 2% discount (so I could turn to the credit card company if there was a problem). I shouldn't have worried. They were great. I thought I'd post my experiences once my transaction was complete.

I called and ordered my tv Sunday, May 17. The guy I spoke with was very friendly. The tv arrived Wednesday, May 20th. Installation (which I also ordred through them) was Sunday, May 24. The price was the lowest I'd seen and included a wall mount and delivery. No tax, as they're based in NJ and not NY (where I live).

It was a smooth transaction. I was not thrilled with their installation guy (Leo), and I emailed the company about him. I got an email back apologizing for him (he called our house at 12:15AM to confirm the morning of the installation and left a huge mess behind after installation) and saying they would move him to the bottom of their list of installers. Their email said they would follow up with a phone call, which I declined.

Anyway, based on our experience with East Coast TV's, I would definitely recommend them. I can't believe I waited this long to get high def tv!!!

diamondmjs
05-27-2009, 09:01 PM
I don't usually post on forums or message boards, but I was following this thread about East Coast TV and wanted to post my experience. After months of research on this and other forums and plenty of late night hours on my laptop, I decided on the Panasonic TC-P54G10 54" Plasma TV. I found ECTV on Google and their price for this tv was the lowest I found. Of course I was skeptical (that's my nature) and decided to search for reviews of ECTV and that is how I stumbled on resellerratings and this highdeffourm. After reading all the positive reviews on resellerratings, I was convinced they must have been written/posted by ECTV. They all sounded too good and seemed to be written in the same manner. Then I found this thread and became even more skeptical of ECTV, even though I thought they were getting a bum rap, as nobody posted a bad experience with them. I could go on, but this thread is long enough already.

My experience was very smooth and positive. I called them with some questions on Friday May 22nd, and felt comfortable enough to place my order over the phone the same day. I gave them my credit card info. but they do not charge your card until it's delivered. They did try to talk me into the extended warranty, but were not too pushy about it. (I didn't go for the warranty, even though they lowered the price and I seriously considered it.) The price for the tv was the same as on the website and they even threw in a hdmi cable. I was told the tv was in stock and would be delivered within the next week. They called me yesterday (5/26) and delivered the tv today (5/27).

The tv was brought into my living room and removed from the box. They plugged it in to make sure it works. It did, and they charged my card and off they went. I've been enjoying my new plasma tv for last 6 hours. It's awesome and my experience with ECTV went as smoothly as you could want.

As others on this forum have posted, I have no affiliation or connection with ECTV or any of it's employees. I am a small business owner that also sells merchandise online, and I appreciate when my customers are satisfied and want to tell others about their positive experience.

My experience with forums and message boards is that most postings are from people that have complaints, and you don't hear from all the people that are happy with the product/service that you're reading about. The bottom line is I went with ECTV because they had the tv I wanted and was selling it at the lowest price. Ordering from an online dealer is always riskier than purchasing from a local store, but my experience worked out well for me, so far, and I saved some money.

PFC5
05-27-2009, 09:20 PM
Thanks for your comments & welcome to the forum! :hithere:

That 54' G10 is want i would love to buy now, but i just bought my 50" plasma last year, so I am jealous. :lol:

Enjoy your new toy and if you need any help this forum is a great place to get friendly info.

numan2good
05-28-2009, 12:17 PM
I don't usually post on forums or message boards, but I was following this thread about East Coast TV and wanted to post my experience. After months of research on this and other forums and plenty of late night hours on my laptop, I decided on the Panasonic TC-P54G10 54" Plasma TV. I found ECTV on Google and their price for this tv was the lowest I found. Of course I was skeptical (that's my nature) and decided to search for reviews of ECTV and that is how I stumbled on resellerratings and this highdeffourm. After reading all the positive reviews on resellerratings, I was convinced they must have been written/posted by ECTV. They all sounded too good and seemed to be written in the same manner. Then I found this thread and became even more skeptical of ECTV, even though I thought they were getting a bum rap, as nobody posted a bad experience with them. I could go on, but this thread is long enough already.

My experience was very smooth and positive. I called them with some questions on Friday May 22nd, and felt comfortable enough to place my order over the phone the same day. I gave them my credit card info. but they do not charge your card until it's delivered. They did try to talk me into the extended warranty, but were not too pushy about it. (I didn't go for the warranty, even though they lowered the price and I seriously considered it.) The price for the tv was the same as on the website and they even threw in a hdmi cable. I was told the tv was in stock and would be delivered within the next week. They called me yesterday (5/26) and delivered the tv today (5/27).

The tv was brought into my living room and removed from the box. They plugged it in to make sure it works. It did, and they charged my card and off they went. I've been enjoying my new plasma tv for last 6 hours. It's awesome and my experience with ECTV went as smoothly as you could want.

As others on this forum have posted, I have no affiliation or connection with ECTV or any of it's employees. I am a small business owner that also sells merchandise online, and I appreciate when my customers are satisfied and want to tell others about their positive experience.

My experience with forums and message boards is that most postings are from people that have complaints, and you don't hear from all the people that are happy with the product/service that you're reading about. The bottom line is I went with ECTV because they had the tv I wanted and was selling it at the lowest price. Ordering from an online dealer is always riskier than purchasing from a local store, but my experience worked out well for me, so far, and I saved some money.

hello diamond
well this set rocks man.it is a very good TV if i have not bought my VIZIO definately i will go for this SET.:cool:

jowill1975
05-29-2009, 07:46 AM
On Tuesday May 19, 2009 I received a delivery from East Coast TVs of a Sharp AQUOS LC-52E77U 52" LCD TV LCD TV. After the delivery men finished delivering my TV. The men seemed to be in a hurry. Before they left I ask them if I should open it to make sure that nothing was broken or damaged. The delivery man replied well it came right off the truck and there is no damage to the box so you should be okay. Not one time did they mention to me that I needed to take in out or plug it in to see if it worked. I told him okay, and thank you for the service. The box had not been touched or opened since the delivery men came since I had to hire a professional installer to mount the TV. I called and made an appointed to have my beautiful television mounted and the installer told me he could not come until May 26, 2009, exactly one week after I received the TV.
The Sharp AQUOS LC-52E77U 52" LCD TV was not opened until then when the installer took it carefully out of the box in my presence. Soon after the installer was ready to mount the TV to my wall, we removed the white plastic and discovered a HUGE crack in this beautiful TV. I was almost in tears when I saw this damage. And I then began to kick myself for not opening the box when the delivery men were there. I immediately called East Coast TVs to tell them what had happened. And I was immediately yelled at and attacked on the phone and called a liar. The man on the other end told me that East Coast TVs does not deliver damaged TVs and that I must have damaged it. I almost started crying on the phone when the installer heard the guy yelling at me how it was my fault. I gave the phone to the professional installer and he tried to explain to the man from East Coast TVs that he had just opened the box and that there is no way that he (who had been installing professionally for four years) or I cracked the television that is had to happen during the deliver. The man from East Coast TVs started yelling at the installer calling him a liar and telling him that he damaged and broke my TV. At that point, the installer asked him if I needed to get a lawyer to try and figure out what to do next. After everyone calmed down, I retrieve the phone back from the installer and the guy from East Coast TVs told me that there was a Sharp repair guy that could come and replace my damaged TV LCD panel and that 90% of the time the repairs could be made. He told me that it would be of no cost to me for the repairman to make the trip from New York. Then he told me that if Alfonso (the repairman) could not repair my TV that I would have to eat the cost of my very expensive TV and that he was sorry.
I am extremely disturbed by the way I was yelled at by the guy at East Coast TVs and called a liar. I bought the TV in good faith, in fact I was about to call back to order a plasma from East Coast TV. I took the delivery men at their word which I now know was a grave mistake. And I believed that East Coast TVs was a reputable company after doing my research on the internet. I was going to recommend East Coast to all my co-workers and friends but after this horrific and very traumatic experience I plan on just telling them what has transpired.

I choose East Coast TVs because after my research found them to be in good standing with their customers and the BBB. But all i can is regret that decided not to go with Sears because of the a few extra dollars. I just want this matter resolved asap. I have already contacted my lawyer to help me to try to get out of this mess with them.

sawzalot
05-29-2009, 07:58 AM
Well I just dont get it .I was under the impression that no matter what it was ECTV policy to open , setup, and show the customer that the panel works, then accept payment. This is what we were all led to believe by all, and I mean all, the satisfied customers. Did the excellent delivery service LIE and tell EC that they opened up the box, if they tell the truth and say that the box was left unopened then the salespeople have no right to call you a liar as no one would know for sure, IMO. I am sorry for your troubles there is no way, shape or form that I would accept that panel fixed or otherwise, seek legal action for a refund or brand new replacement.

diamondmjs
05-29-2009, 09:41 AM
Sorry to hear about your misfortune. I know you're kicking yourself for not opening the box upon delivery, but nothing you can do about that now. Did you pay with a credit card? If yes, then I would contact the cc company right away and explain the situation. They should start an investigation and contact ECTV to hear their side of the story. If you signed release or delivery papers when the tv was delivered, then legally you might have a problem, although I'm not a lawyer and you should probably speak to one.

I would also get the installer to right down exactly what his involvement was and get that notarized and submit that to ECTV and the cc company. At this point, I would try to speak to ECTV as calmly as possible and re-explain what happened and tell them about posting this situation on all the tv/highdef forums and message boards you can find. They are an internet dealer and I would think the last thing they want is bad publicity. After reading this lengthy thread, you know they monitor the postings here.

Good Luck!

sawzalot
05-29-2009, 07:00 PM
Sorry to hear about your misfortune. I know you're kicking yourself for not opening the box upon delivery, but nothing you can do about that now. Did you pay with a credit card? If yes, then I would contact the cc company right away and explain the situation. They should start an investigation and contact ECTV to hear their side of the story. If you signed release or delivery papers when the tv was delivered, then legally you might have a problem, although I'm not a lawyer and you should probably speak to one.

I would also get the installer to right down exactly what his involvement was and get that notarized and submit that to ECTV and the cc company. At this point, I would try to speak to ECTV as calmly as possible and re-explain what happened and tell them about posting this situation on all the tv/highdef forums and message boards you can find. They are an internet dealer and I would think the last thing they want is bad publicity. After reading this lengthy thread, you know they monitor the post

Good Luck!

I dont think the buyer should be kicking themselves for not opening the box, everything we read here says that the main selling feature of this company is that they dont require payment until buyer is fully satisfied so that in my eyes that means that the delivery people should of opened the box and checked the panel as per the sellers specialty, so this now makes me really skeptical of the many posts before, something just doesn't add up IMO.The buyer of this panel needs to send it back one way or another even if legal means are needed, there are no excuses acceptable on the sellers end.

After reading these posts I would rather buy at Walmart, K-Mart maybe even Big Lots.

JRP3
05-29-2009, 07:49 PM
From the ECTV website:
Once your order is placed we'll jump into action to fill it as soon as possible. Our "White Glove" treatment of your brand new TV is of the utmost importance to us. Getting it to you quickly, safely and in one piece is our first concern. We have many year's experience shipping large screen TV's and out of that experience we rely on only a couple of shippers we know will guarantee your equipment will arrive safely and unbroken at your door.

Payment Upon Delivery
When your TV arrives safely at your home or office, then and only then will we charge your credit card. Our drivers carry wireless credit card terminals that facilitate your payment at your door. Once you've inspected your delivery and are satisfied that everything has been delivered we'll charge your card then and there - not before.
The delivery people should have insisted that you inspected the delivery before they charged you since it's part of their policy. Since they did not open the box they failed to do their job.

Ely94
05-29-2009, 08:24 PM
Sorry to hear about your misfortune. I know you're kicking yourself for not opening the box upon delivery, but nothing you can do about that now. Did you pay with a credit card? If yes, then I would contact the cc company right away and explain the situation. They should start an investigation and contact ECTV to hear their side of the story. If you signed release or delivery papers when the tv was delivered, then legally you might have a problem, although I'm not a lawyer and you should probably speak to one.

I would also get the installer to right down exactly what his involvement was and get that notarized and submit that to ECTV and the cc company. At this point, I would try to speak to ECTV as calmly as possible and re-explain what happened and tell them about posting this situation on all the tv/highdef forums and message boards you can find. They are an internet dealer and I would think the last thing they want is bad publicity. After reading this lengthy thread, you know they monitor the postings here.

Good Luck!

I agree...
I find it odd that they didn't open the box and plug in the TV for jowill1975... The whole reason is so he can inspect it before payment. When they came to my house I didn't even need to ask. They just asked where I wanted it, opened it and plugged it in. It worked and I payed them.
Very odd:confused::confused::confused:

Ely94
05-29-2009, 08:32 PM
From the ECTV website:

The delivery people should have insisted that you inspected the delivery before they charged you since it's part of their policy. Since they did not open the box they failed to do their job.
Once you've inspected your delivery and are satisfied that everything has been delivered we'll charge your card then and there - not before.
"you've inspected" are the optimal words.

sawzalot
05-29-2009, 08:33 PM
Well, what about this ECTV, we all know that someone or two or three are keeping track of these here posts, whats your reply to these sad postings of a very dissatisfied buyer, what are your intentions, what about your policies of paying only when and if the buyer is satisfied, will this customer get what they paid for or not ? ? :what: No replies.

JRP3
05-30-2009, 07:08 AM
"you've inspected" are the optimal words.
Actually no.
Once you've inspected your delivery and are satisfied that everything has been delivered we'll charge your card then and there - not before.They state they will not charge your card until you've inspected the delivery. Since he did not inspect the delivery, no charge should have been made. Obviously they should have insisted it be inspected so they could complete the delivery process and charge the card. They set the policy so it is up to them to see that it is followed.

sawzalot
05-30-2009, 01:03 PM
This just takes me back to the beginning,where the veteran posters knew it smelled like a rat.

randys1
05-30-2009, 01:30 PM
i just fired up my new pro 141FD Kuro 60 inch, has nothing to do with this thread, but oh man what a picture

EastCoastTVS
05-30-2009, 07:36 PM
This is in response to the woman with a cracked screen, the first contact that she made with us about the cracked screen was more than a week after she received the TV. we don't know what transpired within that week or what the installer might have done when trying to install the TV, but never the less we are working with a sharp authorized service center to get the TV repaired. We encourage all our customers to open the box plug in the TV and test it to make sure there is no damage before you pay for it. If the TV is damaged DON'T PAY FOR IT. If the TV is damaged in transit the messenger service insurance will pay for it as long as the TV is refused, to date this is our second damaged TV the first one was refused, and the messenger service paid the insurance claim. We cannot file a claim at this time since more than 24 hours has passed since she took delivery of the TV.

JRP3
05-30-2009, 08:23 PM
Your delivery people should not have charged the card before the TV was inspected. They should have unpacked the TV and made sure it was working, not all people know how to connect a TV.

EastCoastTVS
05-30-2009, 09:02 PM
Your delivery people .
It is not our delivery people. All of our TVs are delivered with a Independent Messenger Service that is not affiliated with EastCoastTV's. They deliver TVs for many other internet dealers. We tell all of our customers to open the box and inspect the TV prior to paying for it,
this way if the TV is damaged they can refuse it and not pay for it. We can also claim a damaged TV with the messenger services, and they can claim a damaged TV with their insurance company the messenger service pays a premium to their insurance company but their policy states that the claim must be filed within 24 hours from the date of delivery.

jowill1975
05-30-2009, 10:00 PM
Hi Everyone...I wanted to let everyone know that East Coast TVs has resolved my issue with the cracked TV. I was told that I will be receiving a brand new 52 inch TV to replace the one that was damaged and that I should have the new TV in my possession by this coming Thursday June 4, 2009. I promise to update everyone once the new TV is in my possession. I want to thank East Coast TVs for not only reconizing this situation but for working with me to try and resolve this matter quickly. And i promise that I will open and inspect the TV this time.

EastCoastTVS
05-30-2009, 11:07 PM
Hi Everyone...I wanted to let everyone know that East Coast TVs has resolved my issue with the cracked TV. I was told that I will be receiving a brand new 52 inch TV to replace the one that was damaged and that I should have the new TV in my possession by this coming Thursday June 4, 2009. I promise to update everyone once the new TV is in my possession. I want to thank East Coast TVs for not only reconizing this situation but for working with me to try and resolve this matter quickly. And i promise that I will open and inspect the TV this time.

This was an exception we we made for this customer. We will not be making this exception again, in order to ensure that we continue to give great prices and great service we expect our customers to do their part by opening the box and inspecting the TV prior to paying for the product. If the TV is damaged in transit don't pay for it and we will file a freight damage claim. We will not exchange a physically damaged TV once you have signed for it.

P.S. We will always gladly exchange a defective TV within a 7 day period, provided the TV is manufacture defective.

JRP3
05-31-2009, 06:55 AM
It is not our delivery people. All of our TVs are delivered with a Independent Messenger Service that is not affiliated with EastCoastTV's.
It seems as if there are some inconsistencies with the messenger service since some of them seem to unpack and test the sets and others do not. Since your policy says the customer will not be charged until the package is inspected, the fact that this customer was charged yet no inspection was done is problematic. I agree every customer should inspect their set, but it's also in your best interest to instruct the delivery service to make sure that happens. I don't know if you have specific instructions for the delivery service or what they feel their responsibility is but you should clarify that with them to avoid future problems. If you deliver a big flat screen to some 80 year old woman she may not be physically capable of unpacking the product. So who's responsibility will it be in that case? Something to think about.

dkf314
06-01-2009, 07:02 AM
This is in response to the woman with a cracked screen, the first contact that she made with us about the cracked screen was more than a week after she received the TV. we don't know what transpired within that week or what the installer might have done when trying to install the TV, but never the less we are working with a sharp authorized service center to get the TV repaired. We encourage all our customers to open the box plug in the TV and test it to make sure there is no damage before you pay for it. If the TV is damaged DON'T PAY FOR IT. If the TV is damaged in transit the messenger service insurance will pay for it as long as the TV is refused, to date this is our second damaged TV the first one was refused, and the messenger service paid the insurance claim. We cannot file a claim at this time since more than 24 hours has passed since she took delivery of the TV.

My shipper took my TV out of the box and put it on my entertainment center, waited for me to hook it up and turned it on. The shipper stated that they normally just open up the box, plug it in, and turn it on to demonstrate that it works. I had no intention of paying until I see that the unit is working.

The shipper should have demonstrated that the TV was delivered in good condition and it's in ECTV's interest to make sure that the shipper complies. But the customer has a responsibility to check that the TV was good before accepting delivery; especially on internet orders of this magnitude. The shipper's insurance policy has strict rules and they don't bend them.

ECTV is in a tough position here. If they don't enforce certain policies, then they won't be in business for long. Unfortunately, there are people who will abuse the system. Since ECTV validates each purchase with their customer by phone, perhaps ECTV should take a moment to inform their customers that they need to inspect their delivery before payment, regardless of what the shipper says.

Ely94
06-01-2009, 07:34 AM
This just takes me back to the beginning,where the veteran posters knew it smelled like a rat.
Hi Everyone...I wanted to let everyone know that East Coast TVs has resolved my issue with the cracked TV. I was told that I will be receiving a brand new 52 inch TV to replace the one that was damaged and that I should have the new TV in my possession by this coming Thursday June 4, 2009. I promise to update everyone once the new TV is in my possession. I want to thank East Coast TVs for not only reconizing this situation but for working with me to try and resolve this matter quickly. And i promise that I will open and inspect the TV this time.

Sorry no rat here

diamondmjs
06-01-2009, 10:02 AM
Last week I posted about my positive experience with ECTV, and I'm still happy with my purchase. When my tv was delivered, my wife asked the delivery person (as per the delivery policy of ECTV) if he could open the box and let her inspect the tv and plug it in to make sure it worked. He gladly did that and everything went well. As consumers you have to take certain precautions, especially from businesses/internet dealers when you do not know the owner or salesperson.

ECTV promotes their policy of letting people inspect the merchandise before final payment is issued. I think it very rare that a company will deliver merchandise before they are paid, and it's up to the consumer to take advantage of this policy and not make payment without inspecting the equipment.

If someone made this same purchase from Sears or Best Buy, not only would you pay at the time of order, but you would also be responsible to make sure the tv is not broken when it's delivered. Do you think if Sears delivered a tv and then got a call a week or so later that the box wasn't opened for 7 days and now you're calling to say the tv is broken, that they would gladly take it back. I don't think so.

I'm not blaming the person that received the cracked tv, but it's just common sense to inspect the merchandise when delivered, especially if the company's policies promote that.

I also think that ECTV should have exercised better customer service by not yelling at the customer and calling them a liar. If you are going to deal with the public, then you need to know how to deal with the problems and complaints in a calm and respectful manner. I'm happy to hear they are resolving this issue, but make it sound like you are truly sorry that the tv was broken (even if it wasn't your fault), and you should advise the delivery people that they MUST offer to open the box and plug in the merchandise before they accept payment. The delivery people know how to use the credit card terminal to accept payment, so I don't think it would be too difficult to learn how to open the box.

If the customer accepts the delivery without inspection, then they should sign a waiver of responsibility if the product is damaged. PLAIN & SIMPLE!

PFC5
06-01-2009, 10:57 AM
Although as a consumer, we have a responsibility to protect ourselves, the policy of ECTV was that the delivery people always; opened the TV, plugged it in, and turned it on to show it was working BEFORE getting paid. Maybe ECTV should make it clear that the ultimate responsibility is on the customer to do this and they are within their rights to refuse payment until it is opened and turned on as we have all had delivery people "running behind schedule" and being "bothered" if we want to check something they delivered before signing (and paying in this case).

I think ECTV should ALSO reconfirm with the delivery companies that they MUST offer this on EVERY delivery so some timid customers do not pay BEFORE inspection because the delivery company is in a hurry.

I really like this pay on delivery model and I think it just needs to be made clearer to all parties (including the delivery company) what they MUST do in this process.

I am glad ECTV took care of this person's issue though. Clearly I also think the above things I stated needs to be corrected in the future. As I said, most who buy over the internet have been intimidated (or attempted to be) by delivery companies being upset if you insist on inspecting before delivery, so the above clarifications to all parties seems the prudent thing to do going forward.

EastCoastTVS
06-02-2009, 05:52 AM
What we tell our customers when we confirm their order.

"When the messenger service arrives at your home ask them to lift up the top of the box examine the TV for any damages Then while the TV is still bottom portion of the box, take the power cord and plug it in to an outlet press the power bottom and see if you have a picture."

sawzalot
06-02-2009, 06:56 AM
Sorry no rat here
Didnt mean to offend you and your co workers at EC just calling it as I see it :hithere:

unotis
06-02-2009, 06:57 AM
As far as I can tell from what I've read in this thread is that East Coast TVs has a good marketing model and is just trying to iron out the slight bugs in the delivery system.

Sure some of the members were suspicious of the integrity of the company early on and with reason, we've all heard about scams on the internet, but I think a couple of times there have been posts that are just trying to find trouble where there might not be any.

If some concrete evidence comes to our attention of wrong doing then we can re-examine if we think East Coast TVs is a legitimate company or not.

Until then let's just give them a chance.

JRP3
06-02-2009, 07:33 AM
What we tell our customers when we confirm their order.

"When the messenger service arrives at your home ask them to lift up the top of the box examine the TV for any damages Then while the TV is still bottom portion of the box, take the power cord and plug it in to an outlet press the power bottom and see if you have a picture."And what do you tell your messenger service to do, do you instruct them to perform this action, whether the customer requests it or not? Seems as if this would be a good way to safeguard against further problems.

Loves2Watch
06-02-2009, 10:16 AM
From everything I've read here and noting the post count of happy customers, I'm still VERY suspicious.

Ely94
06-02-2009, 11:44 AM
Didnt mean to offend you and your co workers at EC just calling it as I see it :hithere:

:haha::haha::haha::haha::error:error

PFC5
06-02-2009, 04:52 PM
As far as I can tell from what I've read in this thread is that East Coast TVs has a good marketing model and is just trying to iron out the slight bugs in the delivery system.

Sure some of the members were suspicious of the integrity of the company early on and with reason, we've all heard about scams on the internet, but I think a couple of times there have been posts that are just trying to find trouble where there might not be any.

If some concrete evidence comes to our attention of wrong doing then we can re-examine if we think East Coast TVs is a legitimate company or not.

Until then let's just give them a chance.

Count me as one who was very suspicious. When you start seeing multiple reviews that use the same wording like we saw early on, it certainly aroused legitimate suspicion IMO.

At this point I will just follow this and reserve further judgment for now.

And what do you tell your messenger service to do, do you instruct them to perform this action, whether the customer requests it or not? Seems as if this would be a good way to safeguard against further problems.

EXACTLY!!!!!

I think it is VERY important for ECTV to do this, as like I said earlier, delivery companies will do the least possible and if the customer doesn't insist on the inspection or even know they have the right to do this, problems can and will happen. Why not make sure it is at a minimum by instructing the delivery company that they MUST offer the inspection including plugging the display in as cracks in the screen sometimes are not noticable until turned on.

dkf314
06-02-2009, 08:31 PM
What we tell our customers when we confirm their order.

"When the messenger service arrives at your home ask them to lift up the top of the box examine the TV for any damages Then while the TV is still bottom portion of the box, take the power cord and plug it in to an outlet press the power bottom and see if you have a picture."

When my order was confirmed, I was not told to plug it in to confirm the picture before payment.

ECTV should make a better effort to inform their customers to verify their TV before payment or ECTV cannot be responsible.

But for me, ECTV is a legit business and I would shop with them again.

GymBrat98
06-02-2009, 11:05 PM
Although as a consumer, we have a responsibility to protect ourselves, the policy of ECTV was that the delivery people always; opened the TV, plugged it in, and turned it on to show it was working BEFORE getting paid. Maybe ECTV should make it clear that the ultimate responsibility is on the customer to do this and they are within their rights to refuse payment until it is opened and turned on as we have all had delivery people "running behind schedule" and being "bothered" if we want to check something they delivered before signing (and paying in this case).

I think ECTV should ALSO reconfirm with the delivery companies that they MUST offer this on EVERY delivery so some timid customers do not pay BEFORE inspection because the delivery company is in a hurry.

I really like this pay on delivery model and I think it just needs to be made clearer to all parties (including the delivery company) what they MUST do in this process.

I am glad ECTV took care of this person's issue though. Clearly I also think the above things I stated needs to be corrected in the future. As I said, most who buy over the internet have been intimidated (or attempted to be) by delivery companies being upset if you insist on inspecting before delivery, so the above clarifications to all parties seems the prudent thing to do going forward.

I agree with you P. some sort of consumer bill of rights listing that the delivery company must sign off on, before the bill is paid!

jowill1975
06-04-2009, 08:42 AM
Hi Everyone...I wanted to let everyone know that East Coast TVs has resolved my issue with the cracked TV. I was told that I will be receiving a brand new 52 inch TV to replace the one that was damaged and that I should have the new TV in my possession by this coming Thursday June 4, 2009. I promise to update everyone once the new TV is in my possession. I want to thank East Coast TVs for not only recognizing this situation but for working with me to try and resolve this matter quickly. And i promise that I will open and inspect the TV this time.

I wanted to post an update to my situation with East Coast TVs. At approximately 7:30am on June 4, 2009 I received my new TV from East Coast. I kindly asked the delivery guys to helped me open the box and I was able to successfully plug it in and see that it worked with my cable. There were no cracks of any kind. I wanted to take the time to tell everyone that this was a valuable lesson that I learned. I never before had bought something of this magnitude off the internet before just usually little things through Amazon or Ebay. And I made some very amateurish mistakes by not opening the TV the first time around when the delivery men came.

I want everyone to know that this situation has been finally resolved with extreme satisfaction on my end. I know it could have gone another way and I am blessed that ECTVs worked with me to get this matter resolved as quickly as possible.

Thank you all for your valued input. I have come out of this more humble and wise. And I don't change my stance very often, but I DO believe that ECTVs is a good company and they did give me their word that I would be receiving the TV first thing this morning which I did, and that goes a long way in my book. Thank you.

PFC5
06-04-2009, 09:56 AM
Thanks for the update and the good news that they took care of you. :yippee:

GymBrat98
06-04-2009, 05:57 PM
Thanks for the update and the good news that they took care of you. :yippee:

I'm so glad it worked out for you.:yippee:

Loves2Watch
06-04-2009, 06:12 PM
I too am glad it worked out for you am still extremely suspicious of that company and will be until there is solid evidence other than these few and questionable posts (other than yours). One well advertised (via this forum) customer satisfaction can garner many people to pray upon. It has happened before...and will in the future.

dkf314
06-04-2009, 06:29 PM
I too am glad it worked out for you am still extremely suspicious of that company and will be until there is solid evidence other than these few and questionable posts (other than yours). One well advertised (via this forum) customer satisfaction can garner many people to pray upon. It has happened before...and will in the future.

I think it's a good sign that they care enough to monitor this forum and respond to customer issues. Not every business would do that. With that being said, I wonder if they would have been so responsive if this forum did not exist. I also wonder what Best Buy would have done in a similar situation.

There is no guarantee that the brick & mortar stores are any better. At least, with ECTV, you have an opportunity to get a great price, open the box, inspect the merchandise, and turn on the unit. You can't do this with any other vendor.

PFC5
06-04-2009, 06:53 PM
I think it's a good sign that they care enough to monitor this forum and respond to customer issues. Not every business would do that. With that being said, I wonder if they would have been so responsive if this forum did not exist. I also wonder what Best Buy would have done in a similar situation.

There is no guarantee that the brick & mortar stores are any better. At least, with ECTV, you have an opportunity to get a great price, open the box, inspect the merchandise, and turn on the unit. You can't do this with any other vendor.

They do that at Best buy all the time for me when they deliver. Circuit City did too.

diamondmjs
06-05-2009, 07:29 AM
I think it's a good sign that they care enough to monitor this forum and respond to customer issues. Not every business would do that. With that being said, I wonder if they would have been so responsive if this forum did not exist. I also wonder what Best Buy would have done in a similar situation.

There is no guarantee that the brick & mortar stores are any better. At least, with ECTV, you have an opportunity to get a great price, open the box, inspect the merchandise, and turn on the unit. You can't do this with any other vendor.

Glad to hear this issue was resolved in a satisfactory way. Based on the initial angry reaction from ECTV when they received the call from the customer with the cracked tv, I don't think this would have worked out as well without the pressure from this forum.

My experience with ECTV went exceptionally well, and I'm happy with my plasma tv purchase from them. As I mentioned in a previous post, we all need to exercise extreme caution (BUYER BEWARE) when making purchases from both retail stores and online vendors.

I believe ECTV has a great model and I think they will eventually work out some of the kinks in their distribution process and dealing with the public. A little experience in customer service will help smooth out the not-so-perfect transactions.

The exchanging of opinions & product/vendor reviews really helps us all when we need information in researching purchases. I found highdefforum to be invaluable in researching all my electronic needs.

Thank you all for posting your opinions and product knowledge!

amarp84
06-09-2009, 04:09 PM
Well here is my experience. We ordered our Samsung Luxia 7000 55inch on May 25th. They called on Tuesday June 1st and set up a delivery date for Wednesday but no one was going to be home that day. We asked for another delivery date and they said they can't deliver it till the following Wednesday since they only deliver to CT once a week. So today we were wondering why we did not get no phone call for the delivery... so we dialed them up. The delivery man said that the order has been cancelled and there is no delivery scheduled for us. So my father called East Coast TVs to speak with a representative and they said that they will have to "locate" another TV and we have to wait another week..... You would think if you already set up another delivery date they would know we are expecting it and they wouldn't cancel our order :banghead:.

Anyways I will keep you posted and let you know what happens. The digital transition is in 3 days and it looks like we are going to miss the NBA Finals :helpme

GymBrat98
06-09-2009, 04:21 PM
Well here is my experience. We ordered our Samsung Luxia 7000 55inch on May 25th. They called on Tuesday June 1st and set up a delivery date for Wednesday but no one was going to be home that day. We asked for another delivery date and they said they can't deliver it till the following Wednesday since they only deliver to CT once a week. So today we were wondering why we did not get no phone call for the delivery... so we dialed them up. The delivery man said that the order has been cancelled and there is no delivery scheduled for us. So my father called East Coast TVs to speak with a representative and they said that they will have to "locate" another TV and we have to wait another week..... You would think if you already set up another delivery date they would know we are expecting it and they wouldn't cancel our order :banghead:.

Anyways I will keep you posted and let you know what happens. The digital transition is in 3 days and it looks like we are going to miss the NBA Finals :helpme

Maybe ECT will go above, and beyond by expediting your TV so you don't have to miss the Finals.:banana::yippee:

PFC5
06-09-2009, 04:36 PM
Well here is my experience. We ordered our Samsung Luxia 7000 55inch on May 25th. They called on Tuesday June 1st and set up a delivery date for Wednesday but no one was going to be home that day. We asked for another delivery date and they said they can't deliver it till the following Wednesday since they only deliver to CT once a week. So today we were wondering why we did not get no phone call for the delivery... so we dialed them up. The delivery man said that the order has been cancelled and there is no delivery scheduled for us. So my father called East Coast TVs to speak with a representative and they said that they will have to "locate" another TV and we have to wait another week..... You would think if you already set up another delivery date they would know we are expecting it and they wouldn't cancel our order :banghead:.

Anyways I will keep you posted and let you know what happens. The digital transition is in 3 days and it looks like we are going to miss the NBA Finals :helpme

Welcome to the forum! :hithere:

Sorry to hear this, but this can happen with any company. Maybe they can expedite it since it appears to be an error on their part. They seem to be fairly good about that from what people have posted.

Good luck & let us know how you make out!

amarp84
06-09-2009, 04:42 PM
Ya me too, thanks for the welcome :D

amarp84
06-09-2009, 07:10 PM
Welcome to the forum! :hithere:

Sorry to hear this, but this can happen with any company. Maybe they can expedite it since it appears to be an error on their part. They seem to be fairly good about that from what people have posted.

Good luck & let us know how you make out!

Yes you are right that this can happen with any company and it can always be frustrating. ECT called a little bit ago, apologized for the mix up and told us that we will receive our TV next Wednesday. I'm happy that they are responding back promptly and addressing the issue with my father. Anyways I'll give the full detailed review next week and till then......

Go Orlando!:yippee:

GymBrat98
06-11-2009, 12:20 AM
Yes you are right that this can happen with any company and it can always be frustrating. ECT called a little bit ago, apologized for the mix up and told us that we will receive our TV next Wednesday. I'm happy that they are responding back promptly and addressing the issue with my father. Anyways I'll give the full detailed review next week and till then......

Go Orlando!:yippee:

Perhaps they'll take some coin off the total price of the TV?

http://i293.photobucket.com/albums/mm49/LIovemykittez/AngelBlueEyes.gif

EastCoastTVS
06-11-2009, 10:09 PM
Perhaps they'll take some coin off the total price of the TV?This Customers TV went up in price since he placed the order by almost $200.00 If a customer placed a order and doesn't want to take delivery when the messenger service schedules his delivery we cannot hold a TV in stock waiting for the customer to take delivery. Remember we only take payment upon delivery. Imagine going into a store and saying I want to buy this product but I cant pay for it now, can you hold it for me without payment. I am sure that most stores will say without payment they cannot hold the product. On this order the TV happened to go up in price. At this point we have repurchased these TVs for more than this customer is paying us because he couldn't take delivery at the time he placed the order. We are contemplating a policy change if a customer cant take delivery at the time the messenger service schedules his delivery, his order may be canceled and if the TV went up in price the customer (if he chooses to do business with us) would have to place a new order at the higher price.

PFC5
06-12-2009, 12:08 PM
I can understand the issue with when the price goes up and the dilemma of not getting paid until it is delivered also complicating your payment model. Most B&M stores offer layaway so I disagree somewhat with your statement about holding a purchase until someone can pay for it. ;)

The problem is we cannot always take time off from work on short notice and such things could harm someone's job especially now in this economic climate. IMO, making them reorder at the higher price would negate much of the benefit of your pay on delivery model that is a very good online model I hope more etailers emulate. Tough choices you will have to make in this regard.

So are these products drop shipped from the mfg or wholesaler? Can't the product be just reassigned for the next week as this customer requested?

I agree that since the customer couldn't take delivery you should NOT have to offer any money off as someone suggested. It was not your fault, but i could see there being a problem if it ended up costing him/her more because they couldn't be there for the first delivery also.

Hopefully something can be worked out for both sides.

EastCoastTVS
06-12-2009, 03:38 PM
We agree with you on most of the issues that you have mentioned especially about taking off of work. We strive to satisfy every customer(as you have seen on this forum) and make every customer a repeat customer. Its working many of our customers come from word of mouth (the cheapest and the best advertising you can get) in this particular instance the customer is paying exactly what is on his original order, we have had many customers say they wanted to take delivery in a month while they are renovating. We don’t hold them a specific TV for a whole month and usually the price doesn’t go up so there is not an issue. We would like to thank everyone on this forum for being so candid we attribute a large part of out increase in sales due to forums like this one.

numan2good
06-12-2009, 03:43 PM
We agree with you on most of the issues that you have mentioned especially about taking off of work. We strive to satisfy every customer(as you have seen on this forum) and make every customer a repeat customer. Its working many of our customers come from word of mouth (the cheapest and the best advertising you can get) in this particular instance the customer is paying exactly what is on his original order, we have had many customers say they wanted to take delivery in a month while they are renovating. We don’t hold them a specific TV for a whole month and usually the price doesn’t go up so there is not an issue. We would like to thank everyone on this forum for being so candid we attribute a large part of out increase in sales due to forums like this one.

hm
that is nice...:huh

jeffp12345
06-15-2009, 10:59 AM
My 52" Samsung LN52B750 TV arrived last week from East Coast TVs with out any issues. The delivery people unboxed it for me and plugged it in and allowed me to inspect for any damage before I paid. I have already recommended ECTV's to a couple of people in the hunt for a new TV.

numan2good
06-15-2009, 11:04 AM
My 52" Samsung LN52B750 TV arrived last week from East Coast TVs with out any issues. The delivery people unboxed it for me and plugged it in and allowed me to inspect for any damage before I paid. I have already recommended ECTV's to a couple of people in the hunt for a new TV.

welcome to the forum jeffp12345
best of luck with with your TV and recommendations
hopw you enjoy your TV set....

GymBrat98
06-15-2009, 05:38 PM
Perhaps they'll take some coin off the total price of the TV?This Customers TV went up in price since he placed the order by almost $200.00 If a customer placed a order and doesn't want to take delivery when the messenger service schedules his delivery we cannot hold a TV in stock waiting for the customer to take delivery. Remember we only take payment upon delivery. Imagine going into a store and saying I want to buy this product but I cant pay for it now, can you hold it for me without payment. I am sure that most stores will say without payment they cannot hold the product. On this order the TV happened to go up in price. At this point we have repurchased these TVs for more than this customer is paying us because he couldn't take delivery at the time he placed the order. We are contemplating a policy change if a customer cant take delivery at the time the messenger service schedules his delivery, his order may be canceled and if the TV went up in price the customer (if he chooses to do business with us) would have to place a new order at the higher price.



Let me clarify this, when amarp84 made this statement, he said ECT apologized to him. I don't know about anyone else, but when someone says that, it means the company/person apologizing is wrong. I based my statement about giving back some of the money on amarp84's post!

[Quote:
Originally Posted by amarp84
Yes you are right that this can happen with any company and it can always be frustrating. ECT called a little bit ago, apologized for the mix up and told us that we will receive our TV next Wednesday. I'm happy that they are responding back promptly and addressing the issue with my father. Anyways I'll give the full detailed review next week and till then......


http://i293.photobucket.com/albums/mm49/LIovemykittez/AngelBlueEyes.gif

amarp84
06-16-2009, 08:01 AM
Meh, I don't expect another discount out of them. As long as I am getting the same price and the TV in a reasonable amount of time I am fine with it. I'm expecting the TV tomorrow, but they still need to schedule a delivery so lets see what happens. :banana:

DiezHC
06-16-2009, 12:06 PM
For what it is worth I used this forum on my decision to purchase from East Coast. I was understandably cautious as they do authorize a credit card at check out, although they only charge you when the goods have been received. I used my AmEx, which protects you from fraudulent charges anyway; if they were bogus AmEx credits me and send their dogs after them.

Anyway, I had a very positive experience. I ordered the TV on 6/8 and it was delivered today 6/16 to my home in RI. It is a Samsung pn58b650 (which is awesome by the way). The messenger service (Messenger for you) was on time, unpacked the TV from its original packaging and took my credit card after a THOROUGH inspection by me. I opted not to get the extended warranty as AmEx Platinum doubles all manufacturers warranties.

All in all it was a great transaction and about $1k less than BestBuy.

numan2good
06-16-2009, 12:58 PM
Meh, I don't expect another discount out of them. As long as I am getting the same price and the TV in a reasonable amount of time I am fine with it. I'm expecting the TV tomorrow, but they still need to schedule a delivery so lets see what happens. :banana:

so whats with the delivery
you got it?
you satisfied?

numan2good
06-16-2009, 01:04 PM
For what it is worth I used this forum on my decision to purchase from East Coast. I was understandably cautious as they do authorize a credit card at check out, although they only charge you when the goods have been received. I used my AmEx, which protects you from fraudulent charges anyway; if they were bogus AmEx credits me and send their dogs after them.

Anyway, I had a very positive experience. I ordered the TV on 6/8 and it was delivered today 6/16 to my home in RI. It is a Samsung pn58b650 (which is awesome by the way). The messenger service (Messenger for you) was on time, unpacked the TV from its original packaging and took my credit card after a THOROUGH inspection by me. I opted not to get the extended warranty as AmEx Platinum doubles all manufacturers warranties.

All in all it was a great transaction and about $1k less than BestBuy.

welcome to the forum DiezHC
good to hear you experience and i hope everybody else have the same too....
best of luck for your TV and enjoy

amarp84
06-16-2009, 01:22 PM
Not yet. They said that will arrive on Wednesday this week so that's tomorrow. I haven't been called yet to schedule the delivery so we shall see what happens. Grats on your TV DiezHC.

numan2good
06-16-2009, 01:35 PM
Not yet. They said that will arrive on Wednesday this week so that's tomorrow. I haven't been called yet to schedule the delivery so we shall see what happens. Grats on your TV DiezHC.

hello amarp
well i think and i hope that you receive you delivery tomorrow.
and you do not have to wait for much long...
so how many days did they tell you that to deliver your set?
and what kind of shipping was that?
was it ground..3day..?
and how much you paid for the shipping?

amarp84
06-16-2009, 01:49 PM
Heh, you got me a little confuse. The company delivers the TV, they do not ship it out. The delivery costs are free as well. I think they stated there normal delivery time is 7-10 days.

numan2good
06-16-2009, 02:10 PM
Heh, you got me a little confuse. The company delivers the TV, they do not ship it out. The delivery costs are free as well. I think they stated there normal delivery time is 7-10 days.

sorry if its confusing...i did not mean to confuse you
so its free delivery and how many days did it go?i mean is above the given time or with in time?if they deliver you the set tomorrow?:what:

Cle. Plasma
06-17-2009, 08:48 AM
There are at least a dozen very reputable internet dealers including Amazon, Crutchfield, OneCall, Cleveland Plasma, Vann's, Abt, etc... Just don't chance it to save a buck. It is not worth it!
Besides ripping you off, you risk credit fraud and id theft giving these scoundrels your financial information.
If you have to ask if anyone has heard of a particular internet dealer, chances are it is not well known for obvious reasons. Stick with the tried and true, or just buy locally.
When a company provides good customer service there is no reason to chance anything. Do what you do ( Don't fake it ). We know that people work hard for there money and all that want is a good product. The consumer needs to do research on there vender of choice while keeping in mind "The best price is not always the best deal".

The public will speak sooner or later for sure.

EastCoastTVS
06-17-2009, 05:35 PM
When a company provides good customer service there is no reason to chance anything. Do what you do ( Don't fake it ). We know that people work hard for there money and all that want is a good product. The consumer needs to do research on there vender of choice while keeping in mind "The best price is not always the best deal".

The public will speak sooner or later for sure.

THE PUBLIC HAS SPOKEN


My 52" Samsung LN52B750 TV arrived last week from East Coast TVs with out any issues. The delivery people unboxed it for me and plugged it in and allowed me to inspect for any damage before I paid. I have already recommended ECTV's to a couple of people in the hunt for a new TV.
For what it is worth I used this forum on my decision to purchase from East Coast. I was understandably cautious as they do authorize a credit card at check out, although they only charge you when the goods have been received. I used my AmEx, which protects you from fraudulent charges anyway; if they were bogus AmEx credits me and send their dogs after them.

Anyway, I had a very positive experience. I ordered the TV on 6/8 and it was delivered today 6/16 to my home in RI. It is a Samsung pn58b650 (which is awesome by the way). The messenger service (Messenger for you) was on time, unpacked the TV from its original packaging and took my credit card after a THOROUGH inspection by me. I opted not to get the extended warranty as AmEx Platinum doubles all manufacturers warranties.

All in all it was a great transaction and about $1k less than BestBuy.

I wanted to post an update to my situation with East Coast TVs. At approximately 7:30am on June 4, 2009 I received my new TV from East Coast. I kindly asked the delivery guys to helped me open the box and I was able to successfully plug it in and see that it worked with my cable. There were no cracks of any kind. I wanted to take the time to tell everyone that this was a valuable lesson that I learned. I never before had bought something of this magnitude off the internet before just usually little things through Amazon or Ebay. And I made some very amateurish mistakes by not opening the TV the first time around when the delivery men came.

I want everyone to know that this situation has been finally resolved with extreme satisfaction on my end. I know it could have gone another way and I am blessed that ECTVs worked with me to get this matter resolved as quickly as possible.

Thank you all for your valued input. I have come out of this more humble and wise. And I don't change my stance very often, but I DO believe that ECTVs is a good company and they did give me their word that I would be receiving the TV first thing this morning which I did, and that goes a long way in my book. Thank you.

I don't usually post on forums or message boards, but I was following this thread about East Coast TV and wanted to post my experience. After months of research on this and other forums and plenty of late night hours on my laptop, I decided on the Panasonic TC-P54G10 54" Plasma TV. I found ECTV on Google and their price for this tv was the lowest I found. Of course I was skeptical (that's my nature) and decided to search for reviews of ECTV and that is how I stumbled on resellerratings and this highdeffourm. After reading all the positive reviews on resellerratings, I was convinced they must have been written/posted by ECTV. They all sounded too good and seemed to be written in the same manner. Then I found this thread and became even more skeptical of ECTV, even though I thought they were getting a bum rap, as nobody posted a bad experience with them. I could go on, but this thread is long enough already.

My experience was very smooth and positive. I called them with some questions on Friday May 22nd, and felt comfortable enough to place my order over the phone the same day. I gave them my credit card info. but they do not charge your card until it's delivered. They did try to talk me into the extended warranty, but were not too pushy about it. (I didn't go for the warranty, even though they lowered the price and I seriously considered it.) The price for the tv was the same as on the website and they even threw in a hdmi cable. I was told the tv was in stock and would be delivered within the next week. They called me yesterday (5/26) and delivered the tv today (5/27).

The tv was brought into my living room and removed from the box. They plugged it in to make sure it works. It did, and they charged my card and off they went. I've been enjoying my new plasma tv for last 6 hours. It's awesome and my experience with ECTV went as smoothly as you could want.

As others on this forum have posted, I have no affiliation or connection with ECTV or any of it's employees. I am a small business owner that also sells merchandise online, and I appreciate when my customers are satisfied and want to tell others about their positive experience.

My experience with forums and message boards is that most postings are from people that have complaints, and you don't hear from all the people that are happy with the product/service that you're reading about. The bottom line is I went with ECTV because they had the tv I wanted and was selling it at the lowest price. Ordering from an online dealer is always riskier than purchasing from a local store, but my experience worked out well for me, so far, and I saved some money.

Well, the TV was delivered as promised. The unit came brand new in its box and everything is working fine.

There was a significant price drop from when the order was placed and when the unit was delivered. I called East Coast TV's about this and they adjusted the price to the new lower price.

I was so focused on the TV that I did not realized that the delivery service did not leave the free wall mount. I contacted East Coast TV's, they said that it will be mailed to me.

Despite the rocky start, when the order was placed, East Coast TV's lived up to their promise.

So here are my Pros and Cons:

Pros

Best price on the internet
Adjused for price drop after order was placed
Pay only after delivery and satisfactory inspection of the unit
2% discount when not paying by credit card
Delivery within the promised time
They monitor this forum and are concern with any negative experiences. Good businesses care about how they are perceived by their customers.


Cons

Overly agressive sales tactics on the extended warranty. This was what triggered my initial concerns.


So, from this experience, East Coast TV's is trustworthy and delivered their merchandise as advertised. I feel more comfortable ordering from them again in the future and would recommend them to my friends.

On a scale of 1 to 10, I'd give ECTVs a 9.

I found east coast tv's through a search engine when I was trying to find the lowest price for a 58" Panasonic Viera (the 800, not the 850). When I did a search to find out about the company, the postings from this forum came up. The postings made me nervous enough to give East Coast tv's my credit card instead of the cash with the 2% discount (so I could turn to the credit card company if there was a problem). I shouldn't have worried. They were great. I thought I'd post my experiences once my transaction was complete.

I called and ordered my tv Sunday, May 17. The guy I spoke with was very friendly. The tv arrived Wednesday, May 20th. Installation (which I also ordred through them) was Sunday, May 24. The price was the lowest I'd seen and included a wall mount and delivery. No tax, as they're based in NJ and not NY (where I live).

It was a smooth transaction. I was not thrilled with their installation guy (Leo), and I emailed the company about him. I got an email back apologizing for him (he called our house at 12:15AM to confirm the morning of the installation and left a huge mess behind after installation) and saying they would move him to the bottom of their list of installers. Their email said they would follow up with a phone call, which I declined.

Anyway, based on our experience with East Coast TV's, I would definitely recommend them. I can't believe I waited this long to get high def tv!!!

My Samsung LN46B650 arrived this morning in the factory box along with the HDMI cables that I ordered, my Blu Ray player, and the upgraded (tilt) wall mount that I requested.

The good:
- Ordering was easy (I wound up ordering by phone because I had some delivery questions)
- Cheapest price I found - the Blu Ray player was competitively priced, but not the best out there (but it ships free with the TV)
- Product arrived during the delivery window in factory sealed box and was exactly as ordered
- When I contacted them because the price had dropped they adjusted my invoice without any hesitation

The bad:
- Delivery time was a bit longer than I had expected - they called me on the 10th day and delivered on the 11th
- Delivery is in a three hour window that they assign (based on when the drivers will be in your area)
- No updates from ECTV on delivery status until I checked with them and then the day before from the shipping company

Indifferent:
- Paid by money order and never turned over cc info

Overall it was a positive experience. I would order from them again, though there are a few minor things (mentioned above) that they can do to take me from 90% to 100% satisfaction.
Hi all,
I posted last weekend that I ordered a 55" Samsung Luxia from ECTV. I got the invoice e-mailed 1 day after my order was finalized. I talked to Jimmy and put the order in for the TV. He sold me with a hell of a deal on a 3-year warranty.

Unfortunately some things came up and I had to make the decision to drop the warranty plan from my order. I called customer service and Jen helped me out with that NO PROBLEM. The new invoice was sent out to me, and the delivery was to be scheduled after that.

Next the TV dropped $100 on the website. With ECTV's great pay upon delivery business model they said their was no problem updating my invoice. So I got a newly revised invoice on Friday that reflected the $100 price drop.

The following Sunday I got a call at about 5PM from the delivery company (mentioned in my previous post) and they told me they would be at my house Monday morning between 6am-9am. They were at my house at 6:45 and just as expected the delivery guy opened up the box, plugged in the TV, and made sure it was working with me. I paid with my card that he swiped on the spot, and it was done.

The whole experience was awesome! ECTV is the sales company for the warehouse and them not having to maintain stock saves them a lot of money, which they pass along to the customer.

To prove I'm not a fake person or any other nonsense that people are alleging on this site, I posted pics of my entire home theater project - including pics of the tv delivery and setup (towards the end) on my facebook page.

check out the link at:
http://www.facebook.com/album.php?aid=123918&id=582680419&l=2a72ec89b5

(60 pics across 3 pages. You don't need a facebook account to see them)

Again -- I can't say enough good stuff about ECTV's and I wish more companies worked like they do! I finally got the TV I've been wanting for the last 2 years since moving into this house!

--Geoff
<insert general disclaimer ... i.e...I don't know who the funk I just gave a chunk of money to for a TV...so below is a recount of my experience and observations>

I ordered a Samsung Luxia UN55B6000 55" LED TV earlier this month from ECTVs and the entire experience was top notch...my only beef is that they do not have a price guarantee or something like that....my TV already dropped $300 bones since I ordered it....like not even 30 days ago.....you reading that ECTV???

Admittedly they did ask me to review them at RR and linked me this forum and another at AVS...

...but first I have to say that I actually recall checking this very thread --as a guest-- during my initial research and all I saw was FUD (fear, uncertainty, doubt)...so I completely dismissed this thread as having ANY worthwhile information.

Absolutely I shared some of the skepticism of others, but honestly is all the interweb_sleuthing really that necessary? People get shafted by registered, incorporated, brick & mortar retailers ALL THE TIME! Check out consumerist_com_ sometime .....

When it is mentioned that this thread is out there to protect members I think that there is a degree of objectivity that is missing and thus may be giving readers, unintentionally, the wrong impression--despite the best intentions. So yes I absolutely registered recently (today) and yes my experience with ECTV was everything advertised...

... now how can I fix my fios greenscreening when routed through my samsung AV via HDMI?? (yes 1.3+) :banghead: (i know its a 'firmware' thing).....
Something's weird here. I bought a Plasma TV from East Coast TVs 4 weeks ago. I was skeptical at first, but went for it after reading the reviews from reseller, which were great. I had my new Plasma in just a few days. I have no complaints with their service whatsoever.
I was given the option to pay by personal check and saving 2% off the price of the tv. I opted to charge it thinking I would get double the manuf. warrantee by doing so. They were in touch with me by phone the day after I ordered on-line 3/29. He wanted to offer me extra warrantee but I said no, because i didn't want to shell out anymore money than I was. (I have never bought a tv this expensive before and by God I wasn't spending a dime more for it)! Anyway I checked the price of the tv 2 days later and it had dropped 20.00. I e-mailed them, asking for the 20.00 savings and got it. On tues March 31 they called me to say the TV would be delivered on 4/1. They gave me a time frame for del. "Hector" brought the TV into the family room, opened the new box and plugged in the set. He charged my card using one of those point of sale credit card swipe units. It printed my receipt as well. I have been enjoying this set eversince! I left a positive post on reseller about my transaction. I noticed that now they only have 3 feedbacks. I left mine, and for some reason it does not show up on reseller unless I log into the reseller account. I proved my purchase with my receipt. I think someone is trying to squash this seller, because his price was too good. I forgot to mention the delivery was free and the wall mount was free too. They only deliver to New England states. Address on my receipt says Linden NJ 07036. So, it's not some phantom place. I hope I have helped someone here. Have a great day!
Well I used AVS forum to help me make my decision on the G10. I almost got a Sony lcd :error. I also got my calibration/break in settings for my G10 from D-Nice on that site. The only reason I even found this place was on a google search for ECTV and this thread popped up in the search. To compare the two sites its night and day. AVS has 2288 Posts in just one thread about G10s. This site has half that in all it's threads. It's clear that new people are not welcome here. You think everyone has an agenda but we don't. We just want a good deal on a TV. I have yet to see any Proof that ECTV has done anything wrong. Has reseller said that these reviews are fakes??? Of course not. I ordered my TV before Randy contacted reseller. I read Randy's post over at AVS and I was concerned. I thought what do I have to lose??? Nothing but time. I pay when the TV gets to my house. Now the TV is here as promised (Although the TV went belly up). What else can one say.

First off, please do not flame me because this is my first post here. I am an avid reader of High Def Forum, just never got around to registering. I also read, and post, on avsforum as well as dbstalk.

After reading this thread about East Coast TVs, I became very intrigued by the company. And seeing as I am in need of a new 46" TV for my newly finished basement, I took a look at their site. I registered and then emailed them once they emailed me with my login info and such. Then last night, I had a pretty lengthy conversation with one of the principals of the company. He was very forthright and told me about the company and their concept. I was very impressed at their business model, and I would definitely give them a shot. Unfortunately, I live well outside of their delivery area. You see, they deliver to a limited area (map on their website), which allows them to offer the "pay upon delivery" terms. I am in the Buffalo, NY area, about a 7 hour drive away. Thus, I am probably not going to be their customer. In the conversation, I was told that their goal is to keep expanding their coverage so that eventually anyone nationwide will be able to order from them and pay upon delivery.

Sure, they have not been around for a long time. But every successful company was at one time in the same position. Without people willing to give them a shot, how can they succeed? After talking with them last night, I would definitely give them a shot. And if everything goes well, I would tell as many people as I could. Problem is, most people are only ever willing to spew about bad experiences on the internet, as opposed to spreading good news about a company.

To those who have been, to put it mildly, skeptical of this business, I just have to say that you should ease up, especially if you have nothing on which to base your opinion. Just because they are in the NY/NJ area, that doesn't mean they should automatically be lumped in with the crooked electronics shops of Brooklyn who sell gray market good and scam you at every opportunity. I have bought plenty of goods from Beach Camera/BuyDig and every experience was great. They happen to be located in NJ too.

One thing I did recommend they do, is to be a bit more transparent on their website. I said they need to put a contact email address on there that one can use without registering with them. Plus, they should put a bit more info about themselves, including their physical address. It sounded as if they plan on doing that very soon.

So people, as someone who is very cautious about online purchases, but at the same time has bought countless times from sites like Onecall, BeachCamera, Amazon, NewEgg, and EBay, along with a number of smaller retailers, including used high end equipment through Audiogon, I say, if you live in their coverage area, give them a shot. Their prices are great, their service sounds like it is really great. If you truly do not pay until delivery and setup, what do you have to lose?

Sorry for blabbering, but I thought it important to get an opinion out there after actually speaking with this company.

Just as advertised. The TV arrived on a small delivery truck. They arrived within the first hour of the 3 hour time frame I was given. Two men got it into my house. Unpackaged it for me. Plugged it in, hooked up my Satellite cable (HD coming soon I hope), and turned it on. One of them started the auto channel search, and I was able to see programming on this TV before they had a cent in their hands. FYI - I paid with one of the "cash" options to save a few bucks extra, and using this option, East Coast TVs did not have my credit card information ever. They just flat out did what they advertised. Any questions, feel free to ask, or better yet ask East Coast TVs! I am not their representative, but a happy customer. BELIEVE IT OR NOT!!

Now assuming the good people of Mexico built my TV well, I will be a happy guy for years to come! :thumbsup:

Never post but just wanted to give my experience with East Coast TVs since I was originally cautious but did some research and went ahead with the order....

Experience was great. I actually ordered my TV over the phone (I had a question about their delivery so I called them up and the person I delt with said he could process my order faster if I did it over the phone - so I ordered it right away once my questions were answered).

In short: I ordered My TV on Monday; the shipping company called me Wednesday to say they would be there Thursday - gave me a three hour window; Shipping company arrived the first minute of the first hour of the three hour window; They brought it into my house, put it where I wanted. Plugged it in, set it up. I validated it worked and looked great; I swiped my credit card in the hand held device - signed the receipt. Kept my receipts - and off the guy went.

The experience couldn't have gone better... Everything operated as advertised - also, this delivery was to Northern Virginia (the farthest point in their delivery area I think).
Well on a scale 1 to 10, I will give ECTVS an eight. My 42" G10 took a little longer than I had wanted it to. I ordered it on the 6th of April and it arrived on the 23 of April. There was a holiday in the time frame so I understand. When delivery was scheduled, I was told that the TV would be delivered between 7am and 10am. The two guys were in my drive way at 7:05. The guys carried it into my living room where they opened the box and we plugged it in. All is good. I payed them with a bank check they gave me a receipt and they were on there way ( to lobudgt house :D ) I called lobudgt to let him know they were on the way. It was totally Painless. ECTVS was cheapest price for 42" G10 to my house.
Now as for all this other nonsense.
Donzi54, really man, I can see why folks would think that you in cahoots with ECTVS. Give it a rest will ya.
As for reseller, I'm not sure ALL the reviews were legit. I'm going to side with Randy on this. I will leave a legit review at reseller.
Oh by the way, the G10. It is AWESOME!!!!!
The messenger guy just left, I won't mention his name, but he was awesome. Very careful with all of the boxes in the truck, I went out to see if he needed a hand, it's raining here. He moved the stuff around, put my TV on a hand cart, and wheeled it into my house pronto! Didn't try to hand truck over the carpet, just slid the TV across the floor and put it right where i asked. HE unpacked it while I hooked up an HDMI to the DirectTV box and grabbed an extension cord. Got it plugged in, swiped my card while I registered the serial # with Samsung. THen finished unwrapping the set, got the input switched to HDMI, and checked out a few channels. I signed the credit card slip, acknowledging that my Blu Ray is coming UPS, and he was out of there! Now I just have to wait for my wife to get home so we can watch some Deadliest Catch in HD!!!!

Honestly, I was a little worried about EastCoastTVs from what I read on this forum, but those guys knocked it right out of the park! Jimmy, thanks for your help, I know your reading this thread!

See yall, I'm gonna go hang my monster!! (that sounds non-family friendly when I say it out loud)...
We appreciate your concern.

EastCoastTVS
06-17-2009, 05:46 PM
Taken From Reseller Ratings.com


Very Satisfied

Reviewer: gungamel

Click Here to See the Profile for gungamel


6/11/09 1:26 PM
I bought a 63" Samsung Plasma 1080p TV (PN63B550) from East Coast TVs because they had the cheapest price on the internet by far!
The delivery was really fast and the TV is great!
I'm very happy with the service I received.

This review was modified by its author, gungamel, on 6/11/09 7:49 PM.

Very Satisfied

Reviewer: Matt S.

Click Here to See the Profile for Matt S.


6/2/09 5:06 PM
I bought a 58" Samsung Plasma 1080p TV (PN58B550) from East Coast TVs. They had the cheapest price on the internet and blew the store prices out of the water! Although, they offered free shipping to Massachusetts, I fell right out of their delivery area (I live farther than 20 miles north of Boston). I was a little bummed about this but when I found out the extra shipping charge was only $50 and they offered to throw in a free T-REX Platinum series HDMI cable (TR-HDMI2M), I couldn't say no.

The delivery was awesome. They said they left New York City (Brooklyn) around 4am or so and were at my house by 8:30am (they said between 8 and 11). They brought the TV in, took it out of the box, plugged it in and turned it on. They then moved it across the room to let me plug in my HD satellite source to see the HD picture before they left. I was 110% satisfied.

I paid N O T H I N G until I saw the TV on in my house. I recommended these guys to a bunch of people at work who are all buying TVs and they are all using them because of my experience.

I'd recommend them to anyone interested in not overpaying for their new HDTV.

6 out of 5 stars! Don't waste your money at Best Buy! The prices, products, and service is WAY better from ECTVs!

Very Satisfied

Reviewer: jowill1975

Click Here to See the Profile for jowill1975


5/29/09 8:59 AM
On May 19th, I received a 52 inch Sharp from East Coast TVs. It took a week for me to get someone to come and mount it on my wall. When we opened the box it was found to have a crack in the panel I called East Coast TVs and explained to them the situation. They were extremely understanding and have done everything in their power to resolved the situation as quickly as possible. I was told that I would be receiving a brand new TV this coming week (June 4, 2009) and I am in highly anticipation. I would highly recommend East Coast TVs because they worked extremely quickly to get this manner resolved and because they truly care about their customers and the service they provide. I will update again once I receive the T.V.

This review was modified by its author, jowill1975, on 6/3/09 8:32 AM.


Reviewer: cshare

Click Here to See the Profile for cshare


5/13/09 4:17 AM
A Samsung 67" LED powered DLP TV was becoming difficult to find, and I was told it was being discontinued, which was not the story at Samsung. A search found this store as one of 5 possible sources. East Coast TV had the lowest price with shipping, only competed against by Refurb Depot whose rep is, well, terrible. ordering it was unremarkable from previous telephone ordering events except that they merely requested the credit card info, and explained that the shipper would swipe it when I was satisfied that the TV worked. A day before delivery I was informed of their delivery window and the next day the trucker called 25 min. before delivery; I was 10 minutes late getting there, but they already had the medium sized white package van backed into the driveway and two short, strong South American gentlemen moved the crated TV into my living room. Do you know how BIG that crate was? Don’t even think about moving it in your neighbor’s Suburban SUV. Immediately they uncrated this huge TV like they were well past experienced and maneuvered it thru the furniture on to my stand. They zipped open the remote package, began its programming as I plugged in the set and it obviously worked. They oohed and ahaad at the picture in half-Spanish lingo (a nice touch, it would be strange if they didn't comment in this commercial world) and I suggested they start the credit charge as I knew I had slowed them down. After two rejections and a call to Visa the charge went thru. It was 2:30 pm and before I could thank them they headed out the door like men on a mission. I should have chased them with a tip, but I was distracted. The tag on the box indicated I was delivery # 11 and that's a long day for anyone.

I, well I was satisfied, but here's the problem: nobody I tell this story to really believes it. I see it in their eyes. They think I'm bragging. But I think know the truth, which is that they are defensive, remembering the last time they struggled to buy and bring home their large set. But ECTV, I would do this again. You should too, just don't brag about it. Regards, Curt.

Very Satisfied

Reviewer: PLF

Click Here to See the Profile for PLF


5/12/09 11:22 PM
I wanted a 52 inch monitor and found the SHARP LC52e77u as my top choice. I was ready to buy it from a local 6th Ave Electronics store. Then I did a search on that model and there was East Cost TV.
I loved their 'pay when you see it working in your home' policy. And the price was cheaper than other places. To top it off, they where great to deal with, nothing was a problem. I needed a later delivery time because I work during the day. I also asked them to split items between two invoices. The TV was delivered in a few days and the delivery people where great too.
Thanks and keep up the great work!

Very Satisfied

Reviewer: cbros

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5/11/09 5:11 PM
Just received my Samsung PN58B550 at the lowest price I could find anywhere online by far, plus free white glove shipping, wall mount and 2 hdmi cables. I've exerienced my share of shady NY/NJ electronics companies that advertise extremely low prices; then the item is never in stock or items normally included are charged extra, or the US warranty does not apply; so I was initially skeptical. LET ME TELL YOU EAST COAST was a breath of fresh air. Sales was honest and straightforward. I was initially going to buy the older A550 model that amazon and others had clearance prices on, but they steered me to the newer, more featured B550 at a very small additional cost over last year's model and I'm glad I made the change. The entire order/delivery process was simple, straightforward and very easy. I was quoted 7-10 bus days for delivery and tv arrived on day 6. White glove delivery included set up and my credit card was not charged until working condition was verified. I would order again from this company in a second, they were a pleasure to do business with and I got an incredible deal.

This review was modified by its author, cbros, on 5/12/09 7:56 AM.

Very Satisfied

Reviewer: stingray6367

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5/6/09 4:18 PM
Would you like a new flat panel T.V.?. Do you want a great price with fast reliable service?.Then you must call EAST COAST TVs. Please allow me to explain. Our 16 year old 36 inch Panasonic tv was on life support; my wife and I decided it was time to change to something larger. After checking out review sites over the internet and visiting some stores we made a decision. WE looked at Samsungs,LGs ,Sharps,Vizio & SONY. After careful consideration we decided on the Sony Bravia KDL 52V5100. We went backed to the internet to check prices and found we liked East Coasts prices and delivery services. I Called and got a great salesman Jimmy on the line.He was very friendly and knowledgeable about this T V, and gave some good advice on HDMI cables, along with great prices on both items. He told me I would recieve an email with my order number,(which i did)and the shipping co. would call ahead with a delivery date. HE also said my T.V.would arrive in 7 to 10 days and included a free flat wall mount bracket,plus free white glove shipping. Seven days later on April 30,2009 our oldest daughter called and said our new T.V. was being delivered tonight between 6pm-9pm.The shipping co.left a call back number for problems, this was a problem.My wife and I don't get home until 7pm.I called the shipping co.and was put in touch with a Josephine who very politely said no problem, she would call the truckers to arrange a delivery after 7pm. This was great news,until I got stuck working overtime. My wife and daughter were home to accept delivery; I arrived at 730 to find my old 36 inch T.V. moved to new location,and my new FLAT panel unpacked,put together and turned on!.The delivery guys were great. My wife and I were extremely happy and so pleased with the entire transaction.I saved the best for last,you only pay for your new T.v. after its unpacked,set up and pluged in working order. Then and only then do they charge your credit card! Its a great service for any consumer buying a big ticket item over internet. East COAST .T.V.s offers excellent service fast, reliable and most of all safe. Thanks East Coast. Iam letting all my friends and family know about your great prices and service.

Very Satisfied

Reviewer: naturaldream

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5/6/09 1:53 PM
I was looking for a good quality 52" LCD.I checked with Consumer Reports online and started checking the main stores like Best Buy,Sears,Wal-Mart, etc.In this case either the prices were way to high or the products were not in stock.I decided to check some of the online stores.When I typed in a certain model, East Coast TVs name always appeared.I checked out their site and was surprisied to see the prices were well within the estimates given by Consumer Reports.I noticed that they had a service where you paid for the product when you receive it.Of course I was concerned that this was a scam.Looking on this site helped me in making the decision to call them.I placed the order,waited a few days,checking my credit card daily looking for a withdrawl,gladly never finding one.I called after four days to check the status of delivery and was accomidated with a good day and time.The delivery persons were very careful and pleasant.Everything worked out fine and I will ,and have, recommended them in the future.

Very Satisfied

Reviewer: alpine212

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5/5/09 6:44 PM
I placed my order for a Samsung 67A750 on April 17th and I received a message from Jimmy on Sunday. I was not able to call him on Sunday and he called again on Monday to confirm my order and ask if I wanted to add a Mack 3 year warranty. I decided to add the warranty and a revised order was e-mailed to me.

On May 4th, I received a call from the delivery company setting up delivery for the next day between 10AM and 2PM. As promised, the TV was delivered at 11AM and the delivery guys unboxed the TV and let me turn it on. It fired up right away and I then paid the delivery guy with a handheld credit card terminal.

Overall, an excellent experience as well as an excellent price.

Very Satisfied

Reviewer: ybnormol

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5/4/09 2:17 PM
At first I was leery about ordering an expensive 52" TV online. However when I read how East Coast TV's doesn't charge your credit card until they deliver, unpack and plug in the TV, I figured I would Give it a try. I’m extremely happy that I did. They did as promised and the price was UNBEATABLE!! Other websites that advertised cheap prices didn't even have a phone number to call with questions or concerns. I called Eastcoast a few times and they were very helpful.
I would HIGHLY recommend East Coast TV's. Order with confidence!

Very Satisfied

Reviewer: MamboMan

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5/4/09 12:25 PM
My Experience:
I ordered a Samsung ln52b750 from EastCoastTvs, as they had the best current price that I could find on the net. At around 1pm on April 29th, I called EastCoastTvs and ordered the TV and that I wanted to pay in cash. I also requested that I exchange the free wall mount for a cable and they did. I also ordered a 3 year mack warranty.
It was a very easy ordering process and I felt no pressure from the sales guy. I actually called the week prior to get a quote and they were not upset that I called just to inquire.

I placed the order and with in 10 mins they emailed me the invoice with the total that we agreed upon over the phone . The shipping was free and they added the cable in the invoice having a price of 0.00.

At around 5:30 that same day, the shipping company called me and said that they could deliver the TV the next day on April 30, between 2pm and 6pm. (I live in NJ and ECTvs are also in NJ so it's probably why it was so quick).

The delivery man came at 3pm on April 30th, in a minivan, lol. He said they had a lot of orders that day so their big vans were used up. I guided him to my apartment and he unpackaged the TV, helped me put it on the TV stand I have. I tested the TV and it worked great, I pluged in my Wii to test it out and it still worked great!

I gave the guy the money, signed all the papers and he left.

My Impressions:
The ordering inquiring process was very easy, I called the guy and said I wanted to pay for cash as to not give a brand new company my credit card info and he gave me a quote for the TV, tax and extended warranty. The shipping and cable/wall mount was free. He did not try to sell anything else or add any new fees. The invoice that I got in my email was the price he quoted me for over the phone.

The delivery was also very straight forward, the delivery guy came in a mini-van and brought the TV into my apartment. Unpackaged the TV, help me set it up, waited until I was happy with a quick test, gave him the money, signed the papers and he left.
Since I live in jersey the delivery came the day after I ordered. I've had the TV for 3 days now and it's awesome!

Very Satisfied

Reviewer: caddant

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5/4/09 8:26 AM
I found East Coast TV's to be very helpful and responsive to my order and to my questions during the week it took for my TV to arrive. I paid for their white glove delivery. The delivery men placed the TV in where I asked them to, then turn it on so that I could see a picture on the screen, after which I paid for the TV on the spot.
I recommend this method to anyone buying a TV over the internet. Especially if you have never seen the TV in a showroom before. Great service so far, and great prices.

Very Satisfied

Reviewer: smdf

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5/4/09 7:23 AM
Fantastic experience from the guys at East Coast TV’s!!! We purchased our new Samsung PN63B550 63 inch 1080P Plasma from East Coast TV's last week. And when I say new I mean this set was just manufactured 30 days ago! No old stock here! The only thing better than the picture on this TV was the sales and service support we received from the guys at East Coast TV's. Not only were they several hundred dollars less than Amazon (don’t even mention Bestbuy!) but they showed up right on time and had the TV playing in a matter of a few minutes. Once we saw that the TV was working ok, I then gave them the check! What a concept! The whole process from ordering to delivery was very smooth. We could not be happier with our experience! Thanks again!

Somewhat Satisfied

Reviewer: Cgordon010

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5/3/09 10:33 PM
This place was great. My tv actually took a little longer to get to me- almost one month- but the service and everything was great. I read a lot of reviews before and I was kind of hesitant, but it turned out great and will most likely be getting more stuff from east coast.

Somewhat Satisfied

Reviewer: Maniachok

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5/3/09 1:45 PM
Ordered TV, It should arrive today. Will post an update later.
UPDATE:
Finally, after minor complications and delivery time misunderstanding I got my TV. Delivery person helped me to open the box, and inspect TV for any damages or scratches... TV looked great-it's brand new..duuuh! So far, EastCoastTv's offer the most reasonable prices for brand name products..You should check them out and order your next Plasma or LCD TV from them.

This review was modified by its author, Maniachok, on 5/6/09 1:39 PM.
Very Satisfied

Reviewer: Phillydude

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5/3/09 12:58 PM
Too good to be true.... but "YES" it's true.

I was looking to buy a new TV Samsung LN52A860 since February, 2009. The first search on the Internet brought a list of companies which sale this model.
One of the companies was “EastCostTV” and its price was one of the best on the market. I’ve checked the company’s web site and was not impressed with it, since the design of the web page was very poor and “payment upon delivery” sounded strange and suspicious. So I’ve closed the web page and continued my search, ignoring “EastCostTV”. I found the other seller - “6Avenue”, its web page looked good, business seemed to be well established , the price, though, was higher than “EastCostTV” suggested. Anyway, I decided to place the order with “6Avenue”. After 30 days my order was canceled, because , according to the “6Avenue”, “Item was not available due to Samsung discontinuation of the model LN52A860 production.”
I called Samsung, and they explained that the received info was incorrect and the item still could be bought in Sears, BestBuy, Amazon. Prices were tooooo high., Even “Abt” price was high. So one of my friends suggested to go with LN52A850. It’s exactly the same as LN52A860, but the only difference is that the trim is blue versus red like in LN52A860.

I searched for LN52A850 and got back to “EastCostTV” and again with the best price on the market.
So, this time I decided to close my eyes on the web design and called to the company directly. Jimmy , the person with whom I had the conversation, was very polite and patient. Unfortunately, all LN52A860 models were sold, I ordered LN5A2850 with the “full payment upon delivery”, still being very suspicious of this service, but Jimmy said, “You are not loosing anything, you just place an order, in 7-10 days delivery company will call you and schedule the day and the time for the delivery.” He also explained that the delivery company will deliver , unpack and turn ON TV for my expectation. Jimmy also told that if it happened that something was wrong, or I didn’t like something in particular, I just should return this TV back to people who brought the set. “To Good to be true” was ringing in my head.
I said “OK”, let’s try it on 03/26/2009. After 8 days I got called from the delivery company, and they scheduled the delivery and the time. The day wasn’t convenient for me, and the delivery company without any problems rescheduled it for my convenience.

On the scheduled day and time, 2 people brought this TV and placed in the area designated by me, unpacked, plugged in, asked me to check it, to test it, to make sure I was 100% satisfied.
Only after my confirmation of the complete satisfaction, I was asked to pay. I’ve used the credit card, which was swiped via wireless credit card device. Receipt was printed, I signed out and they left.
I connected cable box to TV and saw some “snow flex”. Wow! No good! Called to EastCostTV again. They told me to use HDMI cable to connect TV and cable box. Miracle happened…..
Since then, all my family loves and enjoys this TV.
I started telling my friends and neighbors about EastCostTV company with price and the “payment upon delivery” policy. Nobody believed it was true and that such service was provided by the domestic American company. Next time I will go back to EastCostTV.

1 month later, I got a courtesy call from EastCostTV. Jimmy was asking about the TV and if I was happy with it.

And after that call I decided to let other people to know: “Yes, this is the true company, true price and true payment upon delivery with the great service!”

Good job “EastCostTV”



Very Satisfied

Reviewer: coolcrane

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5/3/09 9:59 AM
I recently ordered Samsung Luxia UN55B6000 55" LED TV after scouring the web...these guys had the best price period -- the price is so good that it dropped $300 since I bought it -- if the prices were what they are today I may have bought the 7000 series. Being in the white_glove_delivery area is aweomse ... and the payment upon set-up and verification is no joke.

Very Satisfied

Reviewer: tmwals22

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5/2/09 8:21 AM
Where to begin? I was looking for a specific model Plasma TV from a reputable seller for a great price, no Tax and free delivery. Unfortunately I also live in NJ so I had to deal with the tax :(. But, East Coast TV’s (even in spite of the tax!) still had one of the lowest prices on the Web! But, I was a little concerned (at first) that I didn’t find this company using my usual web search engines (i.e. MySImon.com, PriceGrabber.com, dealtime.com, shopping.com, etc). But, eventually I did find a subdued link to their web site in “MySimon.com/Shopping.com”. So I knew they existed! But they really do need to work on that one! Actually, it was a Google search using the term “TH-58PZ800U Best Price” that really placed me at their front door. But, I didn’t stop there. I needed more proof of there legitimacy before I was going to fork over my hard earned money. So, I checked with the “BBB” and wow! They are an accredited business with an “A-” review! No real complaints (that they hadn’t resolved successfully). But, for me that still wasn’t enough…. I needed to know more. So (using Google..Again) I searched the net for a comment from anyone who had any dealings with the company (preferably this year)… and that led me here! So, I was finally comfortable in making a purchase… and the companies Customer Service rep helped me to make the right purchase choices! The perks: Free Shipping right to your door (but most big companies are already offering that)…. but they also included FREE “White Glove delivery” (delivered, unboxed and examined for any damage right in your home!). All of the other companies are charging a fee of 200 – 300 dollars for this type of service. Wow! And here’s the final perk… Pay only upon delivery! Similar to a COD but without the additional cost. Wow Again! That sold me (no pun intended!). More companies need to follow “East Coast TV’s” lead! As to the TV… It’s great! Brand new (manufactured in Feb 09) and delivered into my living room an hour earlier than promissed on April 20, 2009. I’m totally ecstatic! I will definitely consider “East Coast TVs” first when making my next Big Screen purchase (when ever that might be…). I give them 5 stars! Hope this review helped.

Very Satisfied

Reviewer: gmeyreles

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5/1/09 12:59 PM
I must start by saying, I'm always highly skeptical of any transactions online. This company exceeded my expectations for service and price. Starting with initial contact with sales rep it was a no pressure, informative and comfortable encounter.
I found the TV I was looking for at an incredibly low price, it beat all the local competition, meaning the tristate area. Delivery was on the day scheduled, on time and the crew place the set where I wanted and set it up for testing. Every step of the way was a handled professionally. I certainly would buy from this company again and have recommended them already. It is nice to know customer service and competitive price can both be achieved. Thanks East Coast!

Very Satisfied

Reviewer: mikerstang

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5/1/09 9:10 AM
I ordered a Sony KDL46V5100 after exhaustively searching the web for the best price. TV arrived in rural Maryland in only 8 business days. Driver unloaded, put the TV where I wanted it didnt ask for payment until i had powered it and verified operation. Best price, fast delivery, product exactly what I ordered.

EastCoastTVS
06-17-2009, 05:47 PM
Very Satisfied

Reviewer: PaulPlasma

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4/30/09 11:35 PM
Recently purchased a Panasonic Th-58PZ800U 58" Plasma TV from East Coast TV. Paid $2,288. which was $511. lower than Best Buy's sale price of $2,799. and East Coast had the best price of all internet sellers for the Panasonic 58" plasma. Checked out East Coast TV with Panasonic and they confirmed East Coast TV's as an authorized reseller and would honor the 1Yr. factory warrantee. CNET rated the Panasonic Th-58PZ800U 58" plasma as the third best picture behind the Pioneer Elite 60" Pro-151 plasma ($4,790.) and the Sony 55XBR8 LCD ($4,539). I viewed the Pioneer Elite 60"Pro-151 and Sony 55XBR8 and neither picture was worth the $2,502. and $2,251. price difference. Dollar for dollar, I truly believe the Panasonic Th-58PZ800U 58" plasma is the best 55" or above big screen HDTV on the market. The staff at East Coast TV ( Jimmy and Tony ) were excellent and the White Glove Delivery service was punctual and delivered on the day as promised. Best of all, was paying for the TV after it was delivered and plugged in to view the astounding picture quality. This " pay after you play policy " was perhaps the best internet purchase and experience that I've ever encountered. Would not hesitate to recommend East Coast TV's to family, friends, and savvy internet shoppers.



Very Satisfied

Reviewer: jevans

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4/30/09 8:27 PM
Excellent !
Ordered sunday received wednesday
Setup , turned on before paying
Cant beat that !

Very Satisfied

Reviewer: Pottstown

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4/30/09 7:58 PM
I researched this company as best I could since they are so new. I decided to take a chance on them, and I was not disappointed. Their service was professional and courteous, and my TV was delivered as promised. I paid with a money order to get the discount. No money or credit card info was given until the TV was in my living room, plugged in and playing. FYI - I opened the door for the delivery guys, and that's all. They unpacked it, and hooked it up (temporarily) for me to check it out. The delivery company was prompt and professional. I couldn't ask for a better company to purchase from, and I recommend them to anyone within their delivery area. Give the new guys a chance! You really can't lose when you don't pay until you see it in your house and turned on!

Very Satisfied

Reviewer: Big Bad John

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4/30/09 1:54 PM
WHY BUY A BIG SCREEN TV FROM ANYONE ELSE?

I may not hold the record for pre-purchase HDTV research but I'm definitely in the top 10. For the past 8 months I've left no stone unturned in my effort to find the absolute BEST retailer to buy my Panasonic 42" plasma TC-P42G10 from. Hands down East Coast TV's is the best. They consistently have the lowest prices anywhere (no sales tax). and include a free wall mount and White Glove in home delivery. Having already met ALL of the requirements I was looking for in the best retailer ECTV's went one HUGE step further by not accepting payment until the set was in my home and plugged in so I was comfortable that the set was brand new from the factory and working. A secondary advantage to their unique payment policy (many hours of research turned up NO OTHER COMPANY that offered it)is that since you don't pay until delivery if they should lower the price while you are waiting for your set to arrive they have no choice but to honor the lowest price posted since you have yet to make payment.
If you are looking for a big screen HDTV I can't see any reason to buy it from anyone else. Tell all your friends...I'm telling all of mine.

This review was modified by its author, Big Bad John, on 5/1/09 11:26 AM.

Very Satisfied

Reviewer: resellthis

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4/30/09 9:23 AM
I ordered my Samsung HL61A750 TV over the phone from East Coast TV's on a Monday. The TV was delivered Thursday morning with the white glove delivery as promised. Delivery guy set it up, I checked out the TV, and then paid for it using my CC on the delivery guy's portable credit card reader. Service was flawless, TV is awesome, couldn't be happier. The experience was exactly how I envisioned it. I ordered it, they delivered it, I paid for it, now I'm enjoying 61 inches of pure joy!

Very Satisfied

Reviewer: JohnDonofrio

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4/30/09 8:39 AM
I recently purchased a 50" Panasonic plasma TV from East Coast TV's and thoroughly enjoyed the experience. Like many perhaps I was intially reluctant to make such a significant purchase through an internet company. The East Coast business model however made me feel very comfortable. Not only did they quote the lowest price, but their service included free 'white glove' delivery and total customer satisfaction. I was able to make certain that the TV worked before paying which gave me the confidence I needed to make the deal. I've told many friends and neighbors about my experience and will continue to support this fine business. Thank you.

Very Satisfied

Reviewer: MargtB

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4/29/09 8:00 PM
Very pleased with price, customer service, and white glove FREE delivery direct to my family room! Oh yes, the TV was ordered on March 29th and actually delivered April 1st. I also got a FREE wall mount! My credit card was not charged until I verified the TV was perfect. The 50" Panasonic G10 looks amazing!! Thank you for a VERY positive experience!

Very Satisfied

Reviewer: minhdo

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4/29/09 4:46 PM
1 May 09

Wow, got my Samsung LN52B750 on 29 Apr and it's absolutely beautiful. My family is really enjoying it. Customer service was great and I'm very happy with the overall online purchase experience at EastCoastTVS.com In fact, I found a lower price on the another site and they were able to price matched after I've alreay placed the order. Job well done EastCoastTVS -- thanks


-----------------------------------
29 Apr 09


I bought a 52 LCD HDTV from Eastcoasttvs last week and it's scheduled for delivery tomorrow. It's the best and lowest price I found on the web at the time. I think I got a great deal from EastCoastTVs -- will definitely purchase from them again. I told my friends and brother and they're planning to buy as soon as I received this LCD and tell them about the experience. So far so good.

This review was modified by its author, minhdo, on 5/1/09 9:22 PM.

Very Satisfied

Reviewer: jeffnt

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4/29/09 9:57 AM
ECTVs definitely has the best prices around, and they stick to their word. Although I was hoping for my tv sooner, it took the full 10 days to be delivered. I guess MD is the furthest out in their delivery range. I bought the Sony 46Z4100 and am very happy. The only hit is that the delivery guy unloaded my tv at a different house than mine and I had to track him down. Can't imagine what would have happened if he unloaded at their house and asked them for payment. I was not too pleased with that, but it all worked out in the end. Thanks for the great deal. I highly recommend these guys.

This review was modified by its author, jeffnt, on 5/1/09 6:41 PM.

Somewhat Satisfied

Reviewer: spilleary

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4/29/09 8:17 AM
The only complaints I have are that the shipping took quite awhile and I didn't receive a tracking number. I placed the order on April 7th and didn't receive the TV until the 20th. So I guess you shouldn't expect your TV to come early and it will in fact probably come toward the end of the 7 to 10 days. The confirmation email said that I would receive an email with a tracking number as soon as the TV was shipped. I never received the tracking number or any sort of email once the TV was shipped. When I sent an email asking about this, I was told they don't send tracking numbers. Overall, though, the TV works great and was cheaper than anywhere else.

Somewhat Satisfied

Reviewer: tvuser

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4/26/09 1:22 PM
The delivery guys was not nice and I had little time to inspect the TV. But, the company called and apologized. I'm happy with the TV.

This review was modified by its author, tvuser, on 4/26/09 1:55 PM.

Very Satisfied

Reviewer: Ely94

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4/24/09 9:02 PM
Well on a scale 1 to 10, I will give ECTVS an eight. My 42" G10 took a little longer than I had wanted it to. I ordered it on the 6th of April and it arrived on the 23 of April. There was a holiday in the time frame so I understand. When delivery was scheduled, I was told that the TV would be delivered between 7am and 10am. The two guys were in my drive way at 7:05. The guys carried it into my living room where they opened the box and we plugged it in. All is good. I payed them with a bank check, they gave me a receipt and they were on there way. It was totally Painless. ECTVS was cheapest price for 42" G10 to my house. I will shop there again
**** UPDATE****
My beautiful G10 went on the fritz. I contacted Panasonic and East Coast Tv about fixing/replacing my TV. I decided to let Panasonic fix it. After two board replacements the Panasonic tec ordered me a new one. East Coast Tv was very helpful said they would exchange it for a new one. In hindsight, I should have taken them up on it. Now I get to say it all over again, "I can't wait till the new TV is here". The G10's are sweet.

This review was modified by its author, Ely94, on 5/2/09 8:38 PM.

Very Satisfied

Reviewer: LMP

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4/20/09 7:49 PM
East Coast TVS exceeded my expectations. No High pressure salesman made it a pleasure to buy from them.
The large screen plasma that I purchased was delivered with care and installed before I even gave a C/c to pay. Only after inspecting and hooking up the TV and being satisfied did I pay.
Free delivery and having to pay only after delivery and inspection made me comfortable knowing that I would not end up with a damaged new TV.

Very Satisfied

Reviewer: cimini121

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3/22/09 11:37 AM
Service was great!I ordered my pioneer pdp-6020fd on sunday and it was here on thursday,opened up the tv plug it in made sure it was working properly and then paid for it when it was delivered.I will be ordering my next tv for the bedroom from eastcoast also when iam ready.

JRP3
06-17-2009, 06:02 PM
While I understand your desire to get the word out I think a simple link to your reviews on Reseller ratings would have been enough.

RandyWalters
06-17-2009, 06:28 PM
Yet not a single established known member of HDF or AVS has posted that they bought from this vendor. Only a bunch of first-time posters.

The only post i believe in this whole charade is from the woman who got yelled at and called a liar after the delivery men tricked her into signing for a broken TV without setting it up or ensuring it's not damaged as per the vendor's own policy before high-tailing it out of there. Very sad.

JRP3
06-17-2009, 06:33 PM
Not sure if it's any more reasonable to believe a first time poster that's negative over ones that are positive. ECTV would have to be putting a lot of effort into faking positive posts, and to what end? You don't pay until you get the product and see if it works, there really isn't much risk to the consumer if they take the time to plug in the product.

EastCoastTVS
06-17-2009, 07:02 PM
Yet not a single established known member of HDF or AVS has posted that they bought from this vendor. Only a bunch of first-time posters.

The only post i believe in this whole charade is from the woman who got yelled at and called a liar after the delivery men tricked her into signing for a broken TV without setting it up or ensuring it's not damaged as per the vendor's own policy before high-tailing it out of there. Very sad.

Take your http://www.highdefforum.com/images/icons/icon13.gif and stick it where the sun don't shine... every one of those reviews were real and here is the final posting of the lady with the cracked screen that reported it one week after she received it. I wanted to post an update to my situation with East Coast TVs. At approximately 7:30am on June 4, 2009 I received my new TV from East Coast. I kindly asked the delivery guys to helped me open the box and I was able to successfully plug it in and see that it worked with my cable. There were no cracks of any kind. I wanted to take the time to tell everyone that this was a valuable lesson that I learned. I never before had bought something of this magnitude off the internet before just usually little things through Amazon or Ebay. And I made some very amateurish mistakes by not opening the TV the first time around when the delivery men came.

I want everyone to know that this situation has been finally resolved with extreme satisfaction on my end. I know it could have gone another way and I am blessed that ECTVs worked with me to get this matter resolved as quickly as possible.

Thank you all for your valued input. I have come out of this more humble and wise. And I don't change my stance very often, but I DO believe that ECTVs is a good company and they did give me their word that I would be receiving the TV first thing this morning which I did, and that goes a long way in my book. Thank you. and I am very proud to work for this company.

tRidiot
06-17-2009, 08:22 PM
I still don't think I've heard the company or the rep for the company address the numerous reports that were highly suspicious of faked positive reviews.... have they? I seem to have seen several that were called into question regarding the similarities of the ratings, supposedly from several totally different customers.

ECTVs, where is your response to that?

Now, I am not dogging the company, I believe like most companies getting their name out there, they may have some people who have been upset (at least in the short term) as well as many satisfied customers.... I take all that with a grain of salt.

But I really wanna hear their reply to the suspicious reviews.

Anything?

daleb
06-17-2009, 08:26 PM
Must not be very busy if they have time to grind axes around here.

JRP3
06-17-2009, 08:39 PM
21 posts since April? Hardly time consuming, not to mention most were answering specific questions and dealing directly with a few complaints.

amarp84
06-17-2009, 08:45 PM
So I'm happy to say I received my TV early this morning and it's totally awesome. Sorry for getting back to you all late, but I have been watching movies all day on my first HDTV and I'm finally taking a break to catch up on my emails and make this post.

Yesterday in the afternoon we received the phone call to schedule a delivery for today morning. We were given a delivery time between 8AM and 10AM, and the delivery van pulled up to the house 10 minutes to 8AM. They brought the package in opened it up and plugged it in. I asked if I could plug in my cable line just to make sure everything worked okay and they stuck around for a bit. Everything works great and came in great condition. (The plastic is still around the TV since my parents love to keep things wrapped in plastic :banghead:)
Anyways I was skeptical when I first found out about this company. Everyone that posted something good on this website always had one or two posts and I didn't know how true the information would be. I went through with the order because there wasn't really anything to lose, you pay for the TV after it is delivered and unpacked. Now that I have my TV, I have recommended the company to some family friends and I have left them feeling confident in their purchase. Ya there was a little mix up in the delivery date, but they kept in contact with me and resolved the issue in a prompt manner. And the people at the customer service department were very friendly and did not harass me to purchase anything I didn't want.
So ya for any of you that are wondering if this is a safe place to order a TV, I give my recommendation. I'll post some pics up when I mount the TV on my wall or something, right now it is sitting on the floor in the corner of my living room.

daleb
06-17-2009, 08:56 PM
"Take your and stick it where the sun don't shine... "

and very professional!

ICLED
06-17-2009, 09:37 PM
I stumbled upon this forum by entering the keyword "eastcoasttv" in Google browser. It is the second website listed in the search between their site and resellerrattings. I found out about ECTV because, I was shopping around for a new Samsung UN55B7000 or UN55B7100 (exclusive to BestBuy). When you enter the TV model number you get prices, CNET reviews, links etc... I shopped around locally for this TV for a couple of weeks. BestBuy asking $3500 for their version out the door. A small local audio/video store MyerEmco wanted $3400 out the door. I read the reviews on this forum a few weeks ago and couldn't find anything negative about ECTV. I called and asked a sales representative how often they delivered to my area. I asked if I ordered something how soon could I expect to get it? I am like a kid in a candy store, a bit of a impulse buyer. I see something I gotta have it. I was told approx. 7-10 days from the time my order was confirmed. I thought about this for a few days because I really wanted this TV. I have a 4 year old Samsung 50" DLP that I love, but I want something new, NOW! I even bought a brand new Basset black rustic credenza to make this thing "POP", that set me back about $1000. It had to be ordered/built and only took 2 weeks, you will see the irony in a bit.

So, I've decided to give ECTV a chance to prove themselves despite all the criticism from the skeptics on this forum. I ordered the TV June 3, for the price of $2576.42. WoW, $924 cheaper than BestBuy, $824 than the local shop. I would be a fool to pass this up and it would be here in 7-10 days. I went for the cash option, called my bank got authorization and hit the ATM. I don't have local bank, so I had to get all twentys, big stack. I waited a week, June 10th came. I called the number on my confirmation email and connected to the order tracking service representative. It was a woman, she appeared to be holding a crying baby. I heard someone in the back ground disassembling something, as I heard metal rods hitting the floor every few seconds. She was very pleasant to speak with and told me that order would be delayed a week until June 16/17th. The reason she explained is the truck only comes to my area once a week and it was full. It was only capable of holding 15 parcels and there were already people ahead of me scheduled for delivery. I didn't feel completely at ease after talking with her, although she was courteous, yet distracted. I called the sales department the next day and spoke with a man. I told him, the impression I got from the woman was that my order would not be delivered even on the following week. He confirmed to me that the item I ordered was not in stock, eventhough the website maintains “IN STOCK' the entire time. That in fact was the true problem. He said the shipment from Seattle had not come in yet. He asked me to call back the following Monday. I said I would give them til Monday to schedule a delivery date. June 15th, I called and spoke with a different man in sales. Within a minute he confirmed, he was starring at a box with my name on it in his warehouse. He then tried to sell me a MACK warranty. It was hard to keep a straight face. This was on Monday, June 15th and that it would be delivered on June 24th. Everything I wrote are facts as I remember them. So, 3 weeks will pass from confirmation to actual delivery from a warehouse that is 5 hours from my house. If they deliver the item on the 24th it will still be a tremendous savings from any local retailer in my area. I will buy this TV from Crutchfield or Amazon for $3099 out the door with 1 or 2 day delivery if ECTV can't get it done. Props to ECTV if they pull it off. Who wouldn't want to save tons of cash on electronics. But, they might consider bumping the prices up a bit to schedule more delivery's if that appears to be a problem.

On another note, I called Samsung customer service. The stuff about authorized seller to honor warranty is a line used to scare you. Bestbuy and MyerEmco used it on me when I started talking about buying from the web. It states, you only have to be the original purchaser, with a bill of sale (receipt) and it has to be in the original box. The Samsung representative couldn't find any magical list. I know I'm a new to the forums, but take what you want with a grain of salt. I live in DC/metro area for those that wonder and IP checkers.

EastCoastTVS
06-17-2009, 10:54 PM
Dear ICLED we looked into your order and the TV is in the messenger services hands, The next time they go to the DC metro area is this Tuesday 6/23,your TV is on that truck. We are sorry about the delay in getting the TV to your door

tRidiot
06-18-2009, 07:55 AM
ECTVs.... so you're ignoring my question about the reports of faked reviews? For me this is a serious inquiry, as it speaks to the integrity of the company.

Please provide us with an answer clarifying your position on the matter.

sawzalot
06-18-2009, 08:26 AM
I stumbled upon this forum by entering the keyword "eastcoasttv" in Google browser. It is the second website listed in the search between their site and resellerrattings. I found out about ECTV because, I was shopping around for a new Samsung UN55B7000 or UN55B7100 (exclusive to BestBuy). When you enter the TV model number you get prices, CNET reviews, links etc... I shopped around locally for this TV for a couple of weeks. BestBuy asking $3500 for their version out the door. A small local audio/video store MyerEmco wanted $3400 out the door. I read the reviews on this forum a few weeks ago and couldn't find anything negative about ECTV. I called and asked a sales representative how often they delivered to my area. I asked if I ordered something how soon could I expect to get it? I am like a kid in a candy store, a bit of a impulse buyer. I see something I gotta have it. I was told approx. 7-10 days from the time my order was confirmed. I thought about this for a few days because I really wanted this TV. I have a 4 year old Samsung 50" DLP that I love, but I want something new, NOW! I even bought a brand new Basset black rustic credenza to make this thing "POP", that set me back about $1000. It had to be ordered/built and only took 2 weeks, you will see the irony in a bit.

So, I've decided to give ECTV a chance to prove themselves despite all the criticism from the skeptics on this forum. I ordered the TV June 3, for the price of $2576.42. WoW, $924 cheaper than BestBuy, $824 than the local shop. I would be a fool to pass this up and it would be here in 7-10 days. I went for the cash option, called my bank got authorization and hit the ATM. I don't have local bank, so I had to get all twentys, big stack. I waited a week, June 10th came. I called the number on my confirmation email and connected to the order tracking service representative. It was a woman, she appeared to be holding a crying baby. I heard someone in the back ground disassembling something, as I heard metal rods hitting the floor every few seconds. She was very pleasant to speak with and told me that order would be delayed a week until June 16/17th. The reason she explained is the truck only comes to my area once a week and it was full. It was only capable of holding 15 parcels and there were already people ahead of me scheduled for delivery. I didn't feel completely at ease after talking with her, although she was courteous, yet distracted. I called the sales department the next day and spoke with a man. I told him, the impression I got from the woman was that my order would not be delivered even on the following week. He confirmed to me that the item I ordered was not in stock, eventhough the website maintains “IN STOCK' the entire time. That in fact was the true problem. He said the shipment from Seattle had not come in yet. He asked me to call back the following Monday. I said I would give them til Monday to schedule a delivery date. June 15th, I called and spoke with a different man in sales. Within a minute he confirmed, he was starring at a box with my name on it in his warehouse. He then tried to sell me a MACK warranty. It was hard to keep a straight face. This was on Monday, June 15th and that it would be delivered on June 24th. Everything I wrote are facts as I remember them. So, 3 weeks will pass from confirmation to actual delivery from a warehouse that is 5 hours from my house. If they deliver the item on the 24th it will still be a tremendous savings from any local retailer in my area. I will buy this TV from Crutchfield or Amazon for $3099 out the door with 1 or 2 day delivery if ECTV can't get it done. Props to ECTV if they pull it off. Who wouldn't want to save tons of cash on electronics. But, they might consider bumping the prices up a bit to schedule more delivery's if that appears to be a problem.

On another note, I called Samsung customer service. The stuff about authorized seller to honor warranty is a line used to scare you. Bestbuy and MyerEmco used it on me when I started talking about buying from the web. It states, you only have to be the original purchaser, with a bill of sale (receipt) and it has to be in the original box. The Samsung representative couldn't find any magical list. I know I'm a new to the forums, but take what you want with a grain of salt. I live in DC/metro area for those that wonder and IP checkers.

So my one and only question is this, who was the woman that brings her baby while she is at work, I know some folks work at home but for you to hear the baby crying is not very professional, and what gives her the right to lie to you about a full delivery truck, as soon as I read that I'm thinking one guy says not in stock and someone else tells you cant fit it on the truck a blatant lie and proven by their own employees, Thanks for being so clear it really will help others make an informed decision about this place. :what: What now EC why do your people lie to customers, didnt anyone ever tell you that honesty is the best policy even in buisness.

Loves2Watch
06-18-2009, 08:29 AM
I still don't trust this supplier. Things still sound a bit shady...

sawzalot
06-18-2009, 08:30 AM
Dear ICLED we looked into your order and the TV is in the messenger services hands, The next time they go to the DC metro area is this Tuesday 6/23,your TV is on that truck. We are sorry about the delay in getting the TV to your doorWhat about the lie's are you sorry he was lied to also, so sorry just a slight slip of the tongue, oh I get it the woman he spoke to just made a mistake, could happen to any one but it shouldnt happen to some one spending say about three thousand hard earned dollars of their money !!!

sawzalot
06-18-2009, 08:34 AM
I still don't trust this supplier. Things still sound a bit shady...
Yeah I hear that, even this last poster will surely be the most satisfied customer ever, I wont believe till some one we know and trust gets a panel at a very good price, I would actually consider but here in Jersey the sales tax puts the price back up where it compares to a more familiar dealer.

daleb
06-18-2009, 10:10 AM
Are they doing this on all forums? If not, they are missing out a greater potential.
It's fine, as some of this forum's sponsors do, and other reputable firms to provide information time to time, not argue with a poster who is not only a potential customer, but may well have friends and family looking for a 'deal' on electronics.
They probably look at my signature thinking oh well, he's in CA he would not use us anyway. Not thinking that maybe most of my relatives live on the East Coast. I would think a business would be interested in alienating as few people as possible. Bad news travels even faster than good news, and most of it by word of mouth.

Most of us on here are getting or got great service from various retailers. I don't see pages and pages of postings discussing it. And I hope I never do.

EastCoastTVS
06-18-2009, 11:28 AM
ECTVs.... so you're ignoring my question about the reports of faked reviews? For me this is a serious inquiry, as it speaks to the integrity of the company.

Please provide us with an answer clarifying your position on the matter.

We have already answered your question on this forum THREAD # 69

If they were fake how is it possible that the new 5 STAR experiances that are currently are on rr.com and have been verified by rr.com to be true because the customer faxed them the copy of their cc statement are similar to the ones that were removed?
Isn't that enough proof that the 30 that were removed were real?

We understand that RR.com needs to protect their reputation against fake reviews being posted on their website, and we appreciate the test that they put us through by taking down our true ratings if the customer didn't fax them their cc statement. Now everyone knows that all reviews on RR.com are 100% true reviews.

EastCoastTVS
06-18-2009, 12:31 PM
What about the lie's are you sorry he was lied to also, so sorry just a slight slip of the tongue, oh I get it the woman he spoke to just made a mistake, could happen to any one but it shouldnt happen to some one spending say about three thousand hard earned dollars of their money !!!
Both statements are true this model that the customer ordered is hard to keep in stock and very highly allocated,and the trucks are usually full when we go to the dc metro area. Again we are sorry about the delay, this customer will get his TV this Tuesday.

EastCoastTVS
06-18-2009, 01:45 PM
Our payment policy "Pay Upon Delivery" is breaking the mold of how to buy a TV online. A large flat screen is large piece of fragile glass and very often the break during transit, the industry standard is around 2-3% of breakage during transit. We have come up with this type of payment system to protect the consumer against receiving a cracked screen.

First: We use a small messenger service that only travels from northern VA to the Boston area. They don't use heavy machinery or large trucks to transport these fragile large screen TVs.

Second: We encourage all our customers to open the TV box and test the TV prior to paying for it, after you've tested the TV and found it to be in perfect working order then pay the messenger service. The messenger service is equipped with our wireless Credit Card terminal. We never charge your credit card prior to delivery.

We are very excited about our "Pay Upon Delivery" payment method and so are our customers.

tRidiot
06-18-2009, 02:25 PM
We have already answered your question on this forum THREAD # 69

If they were fake how is it possible that the new 5 STAR experiances that are currently are on rr.com and have been verified by rr.com to be true because the customer faxed them the copy of their cc statement are similar to the ones that were removed?
Isn't that enough proof that the 30 that were removed were real?

We understand that RR.com needs to protect their reputation against fake reviews being posted on their website, and we appreciate the test that they put us through by taking down our true ratings if the customer didn't fax them their cc statement. Now everyone knows that all reviews on RR.com are 100% true reviews.

Oh, don't give me that crap. I'm not stupid, and neither are most of the other members here. Just because some reviews are or may be legit does NOT mean that every review there was fraudulent, nor does the presence of even 1000 stellar reviews change the fact that there may have been fraudulent reviews used initially to get the word out on the street.

I for one am disappointed that this is the track you have chosen to take... to deny and to insult the intelligence of those on this board who are quite capable of reading for themselves. You may have a good business model, may use high pressure upselling tactics, and might have shoddy or fly-by-night customer service... I don't really know any of these things for sure. But what I do know is that there was some shoddy work done when faking reviews and you got busted but refuse to come clean, instead expecting to be able to continue to pull the wool over the eyes of potential customers. You may make a quick buck or two, hell, you may even have a successful operation in time... but the bottom line is, I believe you got caught with your pants down and are now trying to salvage what you can.

The attitude displayed by your company in several situations is sad... cursing out customers on the phone, telling people here with legitimate concerns (trying only to protect our fellow enthusiasts) to stick it where the sun don't shine, etc. Not very good, IMNSHO.

Oh well... I've got the information, the response, and the data I wanted... enough to formulate my own opinion(s).

PFC5
06-18-2009, 05:00 PM
I would like to hear a response to my questions about the BBB data posted that never got answered by the company that i made here:

http://www.highdefforum.com/861827-post129.html

Too funny. You just joined the BBB on 4/28/09. That is less than 24 hours ago. :lol:

Here it is stated in the link to your entry you provided about that:

Quote:
A BBB Accredited business since 04/28/2009
It says the reason you got that A- rating is based on how long you have been in business but I wonder WHO provided that start date in business. Did THEY find that start date or did YOU provide this to them? Here is the quote of how you got that rating:

Quote:
BBB Rating

Based on BBB files, this business has a BBB Rating of A-.
Reasons for this rating include:

Length of time business has been operating.


So your rating means nothing at this point IMO, as according to the BBB it is SOLELY based on the length of time in business and that even looks fishy IMO. Here is what I found out by doing a whois search of your domain name which shows you only got a domain name for your web address on 12/30/2008 (see bolded in red quote below) not the February 2008 that is stated to BBB as the reason for the BBB rating of A- on which it is based on a business start date of 02/2008. Here is the link & info I found out about when you got the domain:

http://who.godaddy.com/WhoIsRegData....rog_id=godaddy (http://who.godaddy.com/WhoIsRegData.aspx?k=9dQZ+hLpuVNj2+y/XMCorS2pObpkh35P&domain=eastcoasttvs.com&prog_id=godaddy)

Quote:
WHOIS Underlying Registry Data:
Whois Server Version 2.0

Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net (http://www.internic.net/)
for detailed information.

Domain Name: EASTCOASTTVS.COM
Registrar: GODADDY.COM, INC.
Whois Server: whois.godaddy.com
Referral URL: http://registrar.godaddy.com (http://registrar.godaddy.com/)
Name Server: NS1.SIMPLEHELIX.COM
Name Server: NS2.SIMPLEHELIX.COM
Status: clientDeleteProhibited
Status: clientRenewProhibited
Status: clientTransferProhibited
Status: clientUpdateProhibited
Updated Date: 16-apr-2009
Creation Date: 30-dec-2008
Expiration Date: 30-dec-2011
Can you explain WHY a business that appears to be an internet only retailer would say they started business in 02/2008 at BBB, but never got a domain for an internet presence until 12/30/2008? Clearly you are only an internet retailer site since you do not even list your physical address ANYWHERE on your web site as any business with such a B&M business would surely do I would think right?

I looked you up at the NJ Sec. of State web site and it does show you are a Domestic for Profit corporation in NJ, but it does not give any info about WHEN you incorporated without paying a fee to get it unfortunately.

Do not get me wrong. I am not saying you are not a legit business that is just starting out and looking for positive exposure, but having a thread started at this site and at least at one other site I am a member of, and ONLY a few NEW members joining and posting about being satisfied customers only in this thread (and that thread on the other site with the same M.O.) about positive experiences about you looks fishy to many people as to whether this thread was posted as a plant or by real buyers/customers.

I understand it can be hard to start a new business and get exposure for your new business but companies do it every day and they do it by less fishy methods than what it appears might be happening here and at least at one other site.

Members at these types of forums are very protective of other members and we look out for each other and this is not to try to harm you or your company, but rather to try to protect other members when things do not look "proper" or look fishy as this thread appears to many people both here and at that other site. You must admit that there are quite a few scams happening on the internet all the time, so when things look strange, people come to these forums for guidance & info. Members try to help find out of whether a site seems legit and that is what you are finding here and at the other site.

Maybe a long time member here will try your company and report back that they also had a great experience with your company and that will add to your credibility and will do a lot of good for your business, but we have not seen this yet.

I think the idea of paying on delivery after inspecting the delivered goods is a great idea and I wish you well. But please try to answer the questions I have asked above about the discrepancy about the business start date listed as 02/2008 at the BBB link you provided, and the WHOIS domain registration only being on 12/30/2008. You have to admit this looks fishy right?

I look forward to your explanation of this discrepancy. :hithere:

EastCoastTVS
06-18-2009, 08:59 PM
Oh well... I've got the information, the response, and the data I wanted... enough to formulate my own opinion(s).
The name of this forum is "Has Anybody Dealt With East Coast TV's" you have not dealt with us, therefore you don't have an opinion.

Loves2Watch
06-18-2009, 09:08 PM
The name of this forum is "Has Anybody Dealt With East Coast TV's" you have not dealt with us, therefore you don't have an opinion.

Here is an opinion "Don't drink the EAST COAST TV's kool aid, it will destroy you"

EastCoastTVS
06-18-2009, 09:26 PM
The BBB A- rating, is rating our websites performance in doing business with the public. Not the company performance.
and we love dealing with the public and the public has responded.

tRidiot
06-18-2009, 09:27 PM
The name of this forum is "Has Anybody Dealt With East Coast TV's" you have not dealt with us, therefore you don't have an opinion.

Your attitude has more than contributed to the opinion I form about your company as a whole. You can bury your head in the sand all you want, but alienating people who have tried to get you to clarify things only works against you.

I don't know why I should bother... you guys do all the work for us. lol :gamer

sawzalot
06-18-2009, 09:35 PM
Both statements are true this model that the customer ordered is hard to keep in stock and very highly allocated,and the trucks are usually full when we go to the dc metro area. Again we are sorry about the delay, this customer will get his TV this Tuesday.So let me get this straight if both statements are true,the woman said the op's panel would not fit on the truck and then she went ahead and sold it to a different customer which then made it non stock because that was the last one...so with that said the next time the op called he was told it was non stock so that man he spoke to also was telling the truth,I got it thanks for clearing that up :confused: I am sorry that I ever had a doubt. :lol:

sawzalot
06-18-2009, 09:39 PM
The BBB A- rating, is rating our websites performance in doing business with the public. Not the company performance.
and we love dealing with the public and the public has responded.However true that may be you still refuse to answer PFC with an honest response to his question , you simply bypass it as if it were never posted , why is it that difficult to tell him the truth?? ;)

You posted two more times since PFC posted and yet no response, we all know you read it and can clearly see we await some response but you cant formulate a sentence to post , WHY , WHY NOT ????

Loves2Watch
06-18-2009, 10:03 PM
However true that may be you still refuse to answer PFC with an honest response to his question , you simply bypass it as if it were never posted , why is it that difficult to tell him the truth?? ;)

You posted two more times since PFC posted and yet no response, we all know you read it and can clearly see we await some response but you cant formulate a sentence to post , WHY , WHY NOT ????

Because as they stated before, we aren't entitled to an opinion.

sawzalot
06-19-2009, 07:31 AM
I would like to hear a response to my questions about the BBB data posted that never got answered by the company that i made here:

http://www.highdefforum.com/861827-post129.htmlFirst off sorry to all the good people for quoting such a long post, no offense PFC, but this is for all the nimrods out there that continue to pump up this seller, and I use that term loosely, seller that is, the above post by PFC5 has been posted more than once and still after all the far fetched unbelievable stories we read here it hasnt been answered, why, I ask for a simple response and get nothing , we as a forum ask for one simple response to the posted question and we get nothing, why, I thought they were the greatest thing since sliced bread, I know they can read, they post rude comments to some other posts but here is one that goes to the root of their company and we get nothing.This has turned into the biggest collection of Mother Goose Stories I have ever read in one place, and with that said I feel as if I just offended Mother Goose by using her in a post about ECTV.Since there are so many satisfied customers, then some of you folks read this post by PFC5 and realize that there are some untruths right there in black and white and get an answer to the question, ask them to respond since they dont answer us common folk.Honesty and truthfulness shows the integrity of a business any business anywhere so speak up already,maybe Ill order a 65" panny if you answer the damn questions.;)

Be sure to click on the link in PFC post so as not to miss the actual question I dont want to cause any confusion .

EastCoastTVS
06-19-2009, 12:03 PM
You never bought anything from us why are you bashing us online? If you want to buy a panny 65 buy it. our service is pay upon delivery you don't pay a dime until you take the delivery in your home and you get the test the TV prior to paying for it. we have never been rude to anyone one of our Customers on this forum. I wonder why our competition is taking notice? maybe because there sales in this part of the country have slowed since we started selling online.
As i have posted earlier we do believe that the people that are posting on this forum that are out of our shipping area (beyond DC-Boston) are our competition. Why else would someone from the west-coast someone i cant sell to be bashing us online?

numan2good
06-19-2009, 12:10 PM
see that's bad buddy
if you do not have any experience with them you should not criticize them....
its not good.:what:

sawzalot
06-19-2009, 12:22 PM
You never bought anything from us why are you bashing us online? If you want to buy a panny 65 buy it. our service is pay upon delivery you don't pay a dime until you take the delivery in your home and you get the test the TV prior to paying for it. we have never been rude to anyone one of our Customers on this forum. I wonder why our competition is taking notice? maybe because there sales in this part of the country have slowed since we started selling online.
As i have posted earlier we do believe that the people that are posting on this forum that are out of our shipping area (beyond DC-Boston) are our competition. Why else would someone from the west-coast someone i cant sell to be bashing us online?

I am not bashing I am asking you to answer PFC5' question and you ignore it like it was never posted come clean about it.Maybe you would gain even more respect than you think you may already have by simply fessing up.Man sometimes the truth hurts, you should look up the thread about telling a lie verses the truth, the truth shall set you free, wow thats weird.

Oh Yeah your right ,you have never been rude to any of your "customers" on this forum, just the regular members of HDF get your smart butt remarks, sound about right ?

I wont consider buying anything from you until you set the story straight either by answering the question or simply giving your version !

PFC5
06-19-2009, 01:11 PM
You never bought anything from us why are you bashing us online? If you want to buy a panny 65 buy it. our service is pay upon delivery you don't pay a dime until you take the delivery in your home and you get the test the TV prior to paying for it. we have never been rude to anyone one of our Customers on this forum. I wonder why our competition is taking notice? maybe because there sales in this part of the country have slowed since we started selling online.
As i have posted earlier we do believe that the people that are posting on this forum that are out of our shipping area (beyond DC-Boston) are our competition. Why else would someone from the west-coast someone i cant sell to be bashing us online?

I can tell you that Randy Walters is a very respected member here and on another forum I frequent. Calling him "The competition" simply because he is looking out for other members here and there is no cause to try to discredit him for pointing out issues to protect members. In fact, I thank him for posting such info to help members here. ;)

Do you mind answering my question regarding the BBB issue I have now posted several times looking for a response to giving the BBB a business start date 10+ months before you even had a web address?

The A- rating they gave you is based solely on the length of time being in business as I posted this quote from their website stating this, but the start date they have is off almost a full year from when you got a web address for being in business.

As I said before, I love the pay after delivery & inspection and it would be great if all online retailers did this. You have seemed to have resolved several new members' issues they had with you, but treating people poorly in replies here who are not "yet" customers seems like a lousy way to try to get more people to BECOME customers. ;)

People are not "bashing" your company because they are competitors, but because we look out for each other on these forums, and there HAVE been discrepancies here and elsewhere that long time members have expressed concerns about. The better way to "win over" these skeptics would be to answer such questions with respect so they too might become customers and help your business. How many people here have decided against giving you their business because of how you replied to several members here? I don't know, but why risk losing any responding like that?

Reaching out to long time members and making them feel comfortable with your company could help your sales quite a bit if you help resolve issues instead of accusing others of being competitors (who are definitely not i.e. Randy Walters, etc) as they have the respect of many members on multiple forums and they could help you EARN the respect of more potential customers that way.

Please respond to my question with regard to the BBB business start date discrepancy and we will be one step closer to feeling more comfortable with possibly either buying a HDTV from you or recommending someone else to buy from you.

PFC5
06-19-2009, 01:17 PM
see that's bad buddy
if you do not have any experience with them you should not criticize them....
its not good.:what:

You have apparently not read the whole thread about discrepancies members have noticed, so it might be a good idea for you to read the whole thread before taking a position on this. ;)

daleb
06-19-2009, 01:38 PM
You never bought anything from us why are you bashing us online? If you want to buy a panny 65 buy it. our service is pay upon delivery you don't pay a dime until you take the delivery in your home and you get the test the TV prior to paying for it. we have never been rude to anyone one of our Customers on this forum. I wonder why our competition is taking notice? maybe because there sales in this part of the country have slowed since we started selling online.
As i have posted earlier we do believe that the people that are posting on this forum that are out of our shipping area (beyond DC-Boston) are our competition. Why else would someone from the west-coast someone i cant sell to be bashing us online?

Wow, you missed the point entirely. What I read is you don't care about folks outside your service area, so why are they bashing us?

1. It is not 'bashing' it is critical commentary about your services, on behalf of other forum members.

2. Again, because we are outside your 'area' does not mean we can not recommend your service to others who live in your area, like our friends and family.

Of course, maybe business is so great you don't need our recommendations.

3. Your competition includes numerous retailers who service the whole country, not just the East Coast. I would certainly recommend them to family and friends I have in such locations, why should I recommend you? So far, you have given me a few reasons to recommend they don't partake of your services.

Donzi54
06-19-2009, 01:39 PM
In order to join the BBB you must be in business for at least 1 one year. Maybe that's why the start date. Then they (BBB) will be so kind to take a lot of your money and allow you to be a member. Personally I fell its a waste of money and has very little benefit. But some people feel that they are the holy grail.

Shame on the BBB for not doing their due diligence.

daleb
06-19-2009, 02:11 PM
In order to join the BBB you must be in business for at least 1 one year. Maybe that's why the start date. Then they (BBB) will be so kind to take a lot of your money and allow you to be a member. Personally I fell its a waste of money and has very little benefit. But some people feel that they are the holy grail.

Shame on the BBB for not doing their due diligence.

In many regions, the BBB is a rubber stamp agency, kind of like the PUC.

The most objective are consumer protection groups legislated by some local and state govs. (at least in my experience).
Problem is, they don't get a lot funding, so who wants the job, and if budgets get tight they are expendable.

Some local business co-ops are also very effective. But in large cities they generally only involve a few prominent businesses, and in small towns, everybody knows everybody else, so fewer problems, they don't really need any.
Word a mouth is a big one, especially for online dealers IMO. The best get recommendations like wildfire...the worst can get burned just as fast.

PFC5
06-19-2009, 02:12 PM
In order to join the BBB you must be in business for at least 1 one year. Maybe that's why the start date. Then they (BBB) will be so kind to take a lot of your money and allow you to be a member. Personally I fell its a waste of money and has very little benefit. But some people feel that they are the holy grail.

Shame on the BBB for not doing their due diligence.

So YOU are answering for the company?

I believe you are wrong about the 1 year requirement by the BBB. Why would they not take your money to be a member? Do you have something from BBB to show you cannot become a member and pay dues until after 1 year?

Also, does that mean you are saying they lied to the BBB about how long they were in business to "get around" that rule you state? :eek:

Clearly they only started "doing business" after getting the web address on 12/30/08. Since they are in a warehouse section of town and are in the back of that building also. They are only an online retailer so they didn't start "doing business" until 12/30/08 when they got the web address.

They did not need to become a member of the BBB, but I suspect they did it to have more legitimacy (nothing wrong with that in and of itself) and by using a start date 10+ months before they actually started business they appear to have done this earlier fictitious date to get a better rating they could tout here (which they did on the day they became a member at the BBB) as you can see in the earlier posts. ;)

So are YOU the official word on this BBB issue?

unotis
06-19-2009, 02:29 PM
Gawd, I wish this thread would just die!

It has gone on for way too long!

What, has this particular thread taken over for the long gone format war threads that tormented the forum for 2 years or more?

For Christ's sake if you don't trust the company then don't buy from them!

It is just become a petty back and forth revolving argument that is going nowhere fast. :what:

daleb
06-19-2009, 02:46 PM
Gawd, I wish this thread would just die!

It has gone on for way too long!

What, has this particular thread taken over for the long gone format war threads that tormented the forum for 2 years or more?

For Christ's sake if you don't trust the company then don't buy from them!

It is just become a petty back and forth revolving argument that is going nowhere fast. :what:

Amen....I need to bite my tongue more. Here is the website for BBB for those who care to know.
The national org. basically sets the guidelines, but businesses that want to sign up have to do so with their regional/local BBB affiliates.

http://www.bbb.org/us/

That's why I say what goes on in BBB stays in BBB...seriously, some do a great job others are just a good ol' boys club IMO.

I need to tell my wife to slap me every time I head over to this thread...that could get comical! :D

PFC5
06-19-2009, 02:56 PM
Daleb just video tape that slapping by the wife and put it on You Tube.com. :D

I would love to see THAT for a $1.00. ;)

daleb
06-19-2009, 05:21 PM
Daleb just video tape that slapping by the wife and put it on You Tube.com. :D

I would love to see THAT for a $1.00. ;)

You'd be damn lucky to see that for only a buck! :D

Loves2Watch
06-19-2009, 05:24 PM
daleb, did you know that there is a city/town named Clovis here in New Mexico?

Donzi54
06-19-2009, 05:56 PM
So YOU are answering for the company?

I believe you are wrong about the 1 year requirement by the BBB. Why would they not take your money to be a member? Do you have something from BBB to show you cannot become a member and pay dues until after 1 year?

Also, does that mean you are saying they lied to the BBB about how long they were in business to "get around" that rule you state? :eek:

Clearly they only started "doing business" after getting the web address on 12/30/08. Since they are in a warehouse section of town and are in the back of that building also. They are only an online retailer so they didn't start "doing business" until 12/30/08 when they got the web address.

They did not need to become a member of the BBB, but I suspect they did it to have more legitimacy (nothing wrong with that in and of itself) and by using a start date 10+ months before they actually started business they appear to have done this earlier fictitious date to get a better rating they could tout here (which they did on the day they became a member at the BBB) as you can see in the earlier posts. ;)

So are YOU the official word on this BBB issue?

No just stating a opinion. Just like you are.

From the BBB web site:
An accredited business or organization agrees to:

A. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 12 months, unless the principal(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).

Don't know their motive. But maybe (unless the principal(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation). As per BBB.

No I'm not:)

daleb
06-19-2009, 07:26 PM
daleb, did you know that there is a city/town named Clovis here in New Mexico?

Yes, I do. And I know people who have confused them when mailing, etc.

PFC5
06-19-2009, 08:04 PM
Did I just hear that slap from your wife Daleb? :p

daleb
06-19-2009, 08:12 PM
Did I just hear that slap from your wife Daleb? :p

She stepped out.. I have to type fast..she'll be back any minute....

PFC5
06-19-2009, 08:24 PM
:roflmao:

dkf314
06-20-2009, 05:48 AM
Gawd, I wish this thread would just die!

It has gone on for way too long!

What, has this particular thread taken over for the long gone format war threads that tormented the forum for 2 years or more?

For Christ's sake if you don't trust the company then don't buy from them!

It is just become a petty back and forth revolving argument that is going nowhere fast. :what:

Yeah ... This is getting ridiculous.

I'm a customer of ECTV and have posted on my experiences with them. I had a good experience and just checked in to see how they were still performing. If I am going to recommend them to anyone, I want to do my due diligence and not steer them wrong.

I come on here and see all this back and forth petty talk. Just be aware that each of your individual posts (ECTV also) affect your credibility too.

I'm grateful for the existence of this thread as it help me in my purchasing decision, but this back and forth stuff has tainted the thread.

I hope customers continue to post here; good and bad. I believe it's a great motivator to keep ECTV honest. Even if some of that stuff is fake (it's difficult to prove one way or another), some real posts will still come out. If you are not comfortable, then don't buy from them. At one point in their history, Amazon was an unknown too.

Over time, word of mouth from real customers will make or break this company.

sawzalot
06-20-2009, 07:24 AM
Yeah ... This is getting ridiculous.

I'm a customer of ECTV and have posted on my experiences with them. I had a good experience and just checked in to see how they were still performing. If I am going to recommend them to anyone, I want to do my due diligence and not steer them wrong.

I come on here and see all this back and forth petty talk. Just be aware that each of your individual posts (ECTV also) affect your credibility too.

I'm grateful for the existence of this thread as it help me in my purchasing decision, but this back and forth stuff has tainted the thread.

I hope customers continue to post here; good and bad. I believe it's a great motivator to keep ECTV honest. Even if some of that stuff is fake (it's difficult to prove one way or another), some real posts will still come out. If you are not comfortable, then don't buy from them. At one point in their history, Amazon was an unknown too.

Over time, word of mouth from real customers will make or break this company.

What petty talk , a question was put forth to the owner /operator of this internet business and they refuse/ignore the question it is a legit question that deserves an answer.I see that you are a satisfied "customer" so of course like I said before it wouldnt really matter to you, but for me and many others there is a question that has been posted by a someone whom which only has the best interest of the many loyal members and their families, no one is bashing just seeking the truth is that to much to ask of a seller, to answer up ?I guess it is , since they continue to ignore it ! With 9 posts to your name your just here to see how this thread is going, yeah O.K. sure thanks for stopping by.

Loves2Watch
06-20-2009, 09:51 AM
Yes, I do. And I know people who have confused them when mailing, etc.

Alrighty then...

daleb
06-20-2009, 10:27 AM
Alrighty then...

About a 1/3rd of the size Clovis, CA ..but then (thanks to Fresno) we don't have our own airport. :)

Loves2Watch
06-20-2009, 10:35 AM
About a 1/3rd of the size Clovis, CA ..but then (thanks to Fresno) we don't have our own airport. :)

Clovis, NM is the armpit of the state...:lol:

daleb
06-20-2009, 10:42 AM
Clovis, NM is the armpit of the state...:lol:

I kinda got that impression.... it looked like a great place to hide out or be left alone. :D

Loves2Watch
06-20-2009, 11:02 AM
I kinda got that impression.... it looked like a great place to hide out or be left alone. :D

Actually shrivel up would be the best analogy...:lol:

daleb
06-20-2009, 11:11 AM
Actually shrivel up would be the best analogy...:lol:

:lol: I'll pass .. right by it!

EastCoastTVS
06-20-2009, 07:52 PM
The BBB A- rating, is rating our websites performance in doing business with the public. Not the company performance.
and we love dealing with the public and the public has responded.

We did business before we dealt with the public. WE DON'T UNDERSTAND THE PROBLEM.

EastCoastTVS
06-20-2009, 08:01 PM
The name of this thread is has anyone dealt with eastcoasttvs. So if you haven't bought from us or have no intention to buy from us please don't post here.We are sure that our friends in Cleavland have no intention of buying from us. so i would appreciate a little professionalism by not posting here.

sawzalot
06-20-2009, 08:04 PM
The name of this forum is has anyone dealt with eastcoasttvs. So if you haven't bought from us or have no intention to buy from us please don't post here.We are sure that our friends in Cleavland have no intention of buying from us. so i would appreciate a little professionalism by not posting here.The name of the Forum is hdf-High Def Forum ;) :hithere:

sawzalot
06-20-2009, 08:10 PM
The name of this forum is has anyone dealt with eastcoasttvs. So if you haven't bought from us or have no intention to buy from us please don't post here.We are sure that our friends in Cleavland have no intention of buying from us. so i would appreciate a little professionalism by not posting here.If you are referring to the name of the thread " has anyone dealt with eastcoasttvs." Well what about it, what if I didnt deal with you how could I answer if its only for your customers,funny shite right there.Maybe you should ask to have the name changed to The thread for ECTV customers only ! or better yet you should start your own forum on line where you would only receive positive reviews from satisfied customers and thats it man that would be awesome.You guys make me smile :)

daleb
06-20-2009, 08:54 PM
The name of this forum is has anyone dealt with eastcoasttvs. So if you haven't bought from us or have no intention to buy from us please don't post here.We are sure that our friends in Cleavland have no intention of buying from us. so i would appreciate a little professionalism by not posting here.

:lol: :D :haha:

EastCoastTVS
06-20-2009, 09:58 PM
If you are referring to the name of the thread " has anyone dealt with eastcoasttvs." Well what about it, what if I didnt deal with you how could I answer if its only for your customers,funny shite right there.Maybe you should ask to have the name changed to The thread for ECTV customers only ! or better yet you should start your own forum on line where you would only receive positive reviews from satisfied customers and thats it man that would be awesome.You guys make me smile :)
If our Customers had criticism we could accept that and work on improving our service but if you are not my customer or have no intention of being my customer please don't post here. out of 28 pages on thread only about 2 pages are from real customers the rest of the pages is from competitors and people that just want to hurt us for no good reason at all.

Our service is "Pay Upon Delivery"
You pay nothing until the TV gets to your door. You can inspect the TV for damages prior to paying for it. Can my friends in Cleveland offer that kind of service?

sawzalot
06-20-2009, 10:24 PM
If our Customers had criticism we could accept that and work on improving our service but if you are not my customer or have no intention of being my customer please don't post here. out of 28 pages on thread only about 2 pages are from real customers the rest of the pages is from competitors and people that just want to hurt us for no good reason at all.

Our service is "Pay Upon Delivery"
You pay nothing until the TV gets to your door. and you can inspect the TV for damages prior to paying for it. can my friends in Cleavland offer that kind of service.Hey read this knucklehead,I am a member of this forum therefore I have the right to post in any open thread I feel fit to do so in,also I never truly bashed you or your store I simply asked you to respond to the questions asked more than once by PFC5 which I also anxiously awaited your response but you never answered and when you finally did you simply said the same exact thing one of your happy customers said, I still dont feel as if you addressed the facts pointed out about certain dates and such but I'll stop quoting the post as you already know what we are referring to.

Oh just one more thing this forum is for honest,intelligent,well informed members if you are not one please dont post here.

How does that sound , not real nice huh, so what in the world gives you the right to say that, your company just doesnt accept criticism you are just too much :bowdown: I would not hesitate to buy elsewhere so its unfortunate that I could not be one of your "Happy satisfied customers".Oh crap I couldnt anyway I have more than three posts, oh well.:hithere: Thats not hi, its bye.

P.S.Thats _ww.Clevelandplasma.com- note the spelling its not Cleavland with an A as you put it, Thanks.

EastCoastTVS
06-21-2009, 08:29 AM
sawzalot

Why are you getting so heated? We never asked you not to post here, You live in our shipping area. We would love to sell you a Panasonic 65". We asked people not to post here only if they “have no intention of being my customer”
BTW I think your city is Beautiful I have been there many times.

JRP3
06-21-2009, 09:06 AM
Unfortunately this is an open forum and you can't dictate who gets to have an opinion, that's just the way it is. I do think you've been subjected to some unfair criticism, but there is nothing you can do about that except to respond as best you can. I'd say there are some issues you need to work out in your business dealings that have been pointed out, uninformed customer service reps, over selling unneeded services, delivery reps not following your policies, and this thread has helped bring those to light. If you take measures to correct those problems and continue to have happy customers that will go a long way to quelling the critics. Some will probably not be satisfied until someone they know makes a purchase. As someone pointed out, just because they may not live in your delivery area doesn't mean they can't have an opinion, or that they don't know people in your area and could potentially recommend your services to them. You may be alienating potential future customers.

daleb
06-21-2009, 09:35 AM
Unfortunately this is an open forum and you can't dictate who gets to have an opinion, that's just the way it is. I do think you've been subjected to some unfair criticism, but there is nothing you can do about that except to respond as best you can. I'd say there are some issues you need to work out in your business dealings that have been pointed out, uninformed customer service reps, over selling unneeded services, delivery reps not following your policies, and this thread has helped bring those to light. If you take measures to correct those problems and continue to have happy customers that will go a long way to quelling the critics. Some will probably not be satisfied until someone they know makes a purchase. As someone pointed out, just because they may not live in your delivery area doesn't mean they can't have an opinion, or that they don't know people in your area and could potentially recommend your services to them. You may be alienating potential future customers.

Excellent summation!

PFC5
06-21-2009, 10:35 AM
The BBB A- rating, is rating our websites performance in doing business with the public. Not the company performance.
and we love dealing with the public and the public has responded.

That is NOT what the BBB site says why they gave a A- is due to the length of time in business as the ONLY reason given.

Please answer my questions regarding the discrepancy of the starting date given to them compared to the date shown that you first got a web address.

Why won't you answer this?

JRP3
06-21-2009, 10:42 AM
It's quite possible to start a business before putting up a website. That's how it used to be done ;)

EastCoastTVS
06-21-2009, 10:42 AM
1 Uniformed customer service reps: We are very proud of our customer service reps

2. Over selling unneeded services: The next time a customer calls me after the manufactures warranty expires I will refer him to you maybe you can explain as to why we didn’t suggest buying the extended warranty.

3. Delivery reps not following your policies: we don’t employ delivery reps the delivery company is an independent company not affiliated with Eastcoasttvs we ask our customers to inspect the TV prior to paying for it.

"I do think you've been subjected to some unfair criticism, but there is nothing you can do about that except to respond as best you can"

We do believe this statement is 100% true, but we contact will our customers to post their purchasing experience here to combat the UNFAIR CRITICISM on this thread.

EastCoastTVS
06-21-2009, 10:52 AM
Ive already answered you:We did business before we dealt with the public. WE DON'T UNDERSTAND THE PROBLEM.

EastCoastTVS
06-21-2009, 10:54 AM
1 Uniformed customer service reps: We are very proud of our customer service reps

2. Over selling unneeded services: The next time a customer calls me after the manufactures warranty expires I will refer him to you maybe you can explain as to why we didn’t suggest buying the extended warranty.

3. Delivery reps not following your policies: we don’t employ delivery reps the delivery company is an independent company not affiliated with Eastcoasttvs we ask our customers to inspect the TV prior to paying for it.

We do believe we have been subjected to unfair treatment and the way we plan to combat this is by asking our customers to post their purchase experience here.

JRP3
06-21-2009, 10:57 AM
1 Uniformed customer service reps: We are very proud of our customer service repsIf you feel there is no room for improvement, even after comments from buyers complaining about conflicting statements and hard selling unneeded services, fine.

2. Over selling unneeded services: The next time a customer calls me after the manufactures warranty expires I will refer him to you maybe you can explain as to why we didn’t suggest buying the extended warranty.
Good. As I've said many times before, extended warranties are offered for only one reason, businesses make money on them, which means they are rarely used. It's a simple fact. If a consumer never buys an extended warranty, and purchases products with a good reputation, they will come out ahead in the long run. There is nothing wrong with offering the extended warranty since some people like them, but some of your customers have reported an overly aggressive push for them in this very thread.
3. Delivery reps not following your policies: we don’t employ delivery reps the delivery company is an independent company not affiliated with Eastcoasttvs we ask our customers to inspect the TV prior to paying for it.And what will you do in the event that a customer is physically unable to unpack and hook up the unit, and the deliver company refuses to do so? Do you expect the delivery company to unpack and plug in, or should the customer refuse it and send it back? It seems as if most of the time the delivery company is willing to unpack it but other times not. You need to consider this issue as it will happen at some point. Who is the responsible party?

PFC5
06-21-2009, 11:01 AM
The name of this thread is has anyone dealt with eastcoasttvs. So if you haven't bought from us or have no intention to buy from us please don't post here.We are sure that our friends in Cleavland have no intention of buying from us. so i would appreciate a little professionalism by not posting here.

This forum is to help people. That includes helping with product research, product knowledge, Retailer knowledge, Retailer history, product troubleshooting, Product repairs, etc.

You can reply to questions asked and to clarify issues as that is only fair, but keep in mind that false accusations ARE against the rules here and if you continue to call skeptics your "competitors" who are trying to hurt you then you will not be able to post any more here. I know for a fact that some you have called competitors are NOT competitors and are long time members here who are trying to provide info so people can make informed decisions. You will NOT be allowed to make any future false accusations so make not of this.

People are here to learn and make informed decisions from posts here. It is NOT for YOU to say who can post where on this forum. This thread is NOT your personal thread although you do seem to be directing people to post here. This thread is NOT for you to use as an advertising base either which is WHY I deleted that earlier post.

If you only want to respond to people who are already customers or within your delivery area, then you are alienating many people who are well versed on HDTVs and the many people who rely on them for advice, recommendations, and who could help your business by making them feel at ease about your company whether they themselves live within the delivery area or not. ;)

I have said before that I love the model you have for paying on delivery and inspection. I hope this becomes the "norm" for all online purchases. I think it serves customers well for this kind of service and you have resolved some issues your customers have had here, so I am feeling more at ease with your company. HOWEVER, I really would like an honest answer to the date of starting the business listed at BBB which contradicts the starting date of your web address. The difference IS 10+ months and seems to be the only basis for the BBB rating based on what that BBB site states is the sole reason listed.

I would like a DIRECT answer to WHY there is such a date discrepancy on which the BBB has used for giving you the rating they gave you.

PFC5
06-21-2009, 11:08 AM
Ive already answered you:We did business before we dealt with the public. WE DON'T UNDERSTAND THE PROBLEM.

How did you do business BEFORE having the web site? I Google mapped your address and it appears you are in the back section of a building in a warehouse district with no storefront location in which to sell HDTVs as a storefront Brick & Mortar type business. I did this as part of my initial investigation when I noticed the discrepancy of 10+ months between getting the web address and when you stated you started doing business that the BBB used to determine a rating for your company.

Where did you sell HDTVs before the web address was acquired?

EastCoastTVS
06-21-2009, 11:11 AM
We were in wholesale before we were in retail.

EastCoastTVS
06-21-2009, 11:26 AM
This forum is to help people. That includes helping with product research, product knowledge, Retailer knowledge, Retailer history, product troubleshooting, Product repairs, etc.


Is this forum also here to discredit my business by allowing people to make false accusations about my customers experiences calling them mother goose stories and fairy tales and when i try to defend myself you delete my posts.

Loves2Watch
06-21-2009, 11:36 AM
WE DON'T UNDERSTAND THE PROBLEM

The problems are as follows;

- Very poor English and sentence structure. If you don't communicate effectively and properly, many see that as less than professional.

- Making ridiculous claims like - our warranty provider pays out hundreds of claims daily.

- Asking others to show professionalism when you do not.

- Avoiding pertinent questions asked multiple times.

- Expecting the members here to accept your customer comments when none of those customers are known to members of this forum.

- Inconsistencies in your statements.

- Misleading information or misinformation given to customers by your sales team (I know this from conversations I have had with several of your customers and the bad or misinformation they were given that had to be corrected).

All in all I would not recommend your company to anyone due to the above and I have more contacts in the region you work in than you would ever imagine. I have been a professional in the A/V industry for many years and I do have a right to voice my opinion and call it as I see it as my opinion is highly valued by many not just the forum members here.


Do you understand that?

EastCoastTVS
06-21-2009, 11:40 AM
To JRP3 of course we believe there is a need for improvement
and we will strive to improve every day, but the lies that are consistently said on this thread and the fact that we not able to defend ourselves because our response is being deleted is really making us upset.

PFC5
06-21-2009, 11:48 AM
We were in wholesale before we were in retail.

Really? For how long and under what company name? Was it at the same address?

I await your response, and hope it doesn't take well over 1 month for you to respond to this like it took for you to respond to my original BBB issue from posting the same question several times. ;)

PFC5
06-21-2009, 11:59 AM
This forum is to help people. That includes helping with product research, product knowledge, Retailer knowledge, Retailer history, product troubleshooting, Product repairs, etc.


Is this forum also here to discredit my business by allowing people to make false accusations about my customers experiences calling them mother goose stories and fairy tales and when i try to defend myself you delete my posts.

To JRP3 of course we believe there is a need for improvement
and we will strive to improve every day, but the lies that are consistently said on this thread and the fact that we not able to defend ourselves because our response is being deleted is really making us upset.

I deleted ONE post that was more advertising than anything else. Be careful as i already commented on false accusations being against the rules here. ;)

I will delete other posts that are considered spam as this is NOT YOUR THREAD to post spam and self promote your business as this site is NOT for businesses, but for consumers to get help. We have to delete countless posts and ban people because they come here to promote their companies instead of furthering in the help to consumers.

You have been given a lot of leeway here thus far, and you have been given the opportunity to defend yourself. As long as you follow the rules you will continue to have that opportunity, but you must follow the rules just like everyone else. ;)

This is NOT a company promoting site and whenever you cross the line to self promotion instead of clearing up issues here your post will be deleted just like any other spamming post gets deleted here. ;)

EastCoastTVS
06-21-2009, 12:10 PM
- Very poor English and sentence structure. If you don't communicate effectively and properly, many see that as less than professional.

Sorry about the grammar we will try to be more careful before we post


Making ridiculous claims like - our warranty provider pays out hundreds of claims daily.

Mack is one of the largest extended warranty companies in America they have been in business since 1938 we believe them to be the best in the business.

Asking others to show professionalism when you do not.

My competitor in Cleveland is trying to discredit me and our response is being deleted.

Avoiding pertinent questions asked multiple times.

We answered them multiple times


- Expecting the members here to accept your customer comments when none of those customers are known to members of this forum.

Your known members on this forum are trying to discredit us with lies and false accusations and is this forum not excepting any new members? one of my customers posted 60 picks on his facebook of the TV


Inconsistencies in your statements.

If there is Inconsistencies it is because of poor grammar. We will try and improve before we post on this forum.


Misleading information or misinformation given to customers by your sales team (I know this from conversations I have had with several of your customers and the bad or misinformation they were given that had to be corrected).

That is an outright lie if a customer on this thread was given misinformation I am sure he would have posted it on this thread.

All in all I would not recommend your company to anyone due to the above and I have more contacts in the region you work in than you would ever imagine. I have been a professional in the A/V industry for many years and I do have a right to voice my opinion and call it as I see it as my opinion is highly valued by many not just the forum members here.

Another example of the long time members here out to get us.

This member cannot purchase from us because he lives outside our shipping area, why is he posting on this thread.

Loves2Watch
06-21-2009, 12:18 PM
- Very poor English and sentence structure. If you don't communicate effectively and properly, many see that as less than professional.

Sorry about the grammar we will try to be more careful before we post


Making ridiculous claims like - our warranty provider pays out hundreds of claims daily.

Mack is one of the largest extended warranty companies in America they have been in business since 1938 we believe them to be the best in the business.

Asking others to show professionalism when you do not.

My competitor in Cleveland is trying to discredit me and our response is being deleted.

Avoiding pertinent questions asked multiple times.

We answered them multiple times


- Expecting the members here to accept your customer comments when none of those customers are known to members of this forum.

Your known members on this forum are trying to discredit us with lies and false accusations and is this forum not excepting any new members? one of my customers posted 60 picks on his facebook of the TV


Inconsistencies in your statements.

If there is Inconsistencies it is because of poor grammar. We will try and improve before we post on this forum.


Misleading information or misinformation given to customers by your sales team (I know this from conversations I have had with several of your customers and the bad or misinformation they were given that had to be corrected).

That is an outright lie if a customer on this thread was given misinformation I am sure he would have posted it on this thread.

All in all I would not recommend your company to anyone due to the above and I have more contacts in the region you work in than you would ever imagine. I have been a professional in the A/V industry for many years and I do have a right to voice my opinion and call it as I see it as my opinion is highly valued by many not just the forum members here.

Another example of the long time members here out to get us.

This member cannot purchase from us because he lives outside our shipping area, why is he posting on this thread.

I have no reason to lie, evidently you do. I am here to assist others in making the most informed decision they can. Goodbye...

Calling me a liar will do nothing but get you banned and potentially a libel suit filed. Secondly, if your customer was misinformed how would they know unless someone else corrected the misinformation they had. And no they probably wouldn't come back to post here as they were fed up with the entire situation.

EastCoastTVS
06-21-2009, 12:20 PM
TO PFC5
you haven't addressed the fact that lies from long time members are being posted here by calling true experiences from real customers fairy tales and mother goose stories.
awaiting your response.

JRP3
06-21-2009, 12:24 PM
All in all I would not recommend your company to anyone due to the above and I have more contacts in the region you work in than you would ever imagine. I have been a professional in the A/V industry for many years and I do have a right to voice my opinion and call it as I see it as my opinion is highly valued by many not just the forum members here.


This member cannot purchase from us because he lives outside our shipping area, why is he posting on this thread.
Read the bolded section. That's why he's posting. I'm not in your service area either and I've been posting all along. I think you have an interesting concept that needs some tweaking and felt like voicing my opinion. I would like to see your model succeed and expand. Others have stated similar stances, even though they are not in your area.

PFC5
06-21-2009, 12:35 PM
TO PFC5
you haven't addressed the fact that lies from long time members are y are being posted here by calling true experiences from real customers fairy tales and mother goose stories.
awaiting your response.

I did address this in my PM to you. ;)

In summary, not many people will take exclusively the advice of total strangers over someone they have known for a long time. Like it or not this IS how people qualify recommendations of others. I am much more inclined to believe someone who I have known here for years who might buy from you and post their experience here instead of ONLY new members joining to post such experience since they never posted here before. Who's advice or experience would you say carries more weight for you outside of the web when given to YOU? Someone who walks off the street or someone you have known for years? The same is true for forums as well. ;)

This thread is here for CUSTOMERS & CONSUMERS (in general) to benefit from not your company.

Many long time members have been very skeptical because only new members ONLY have come here to post and apparently YOUR COMPANY has been directing them here, which for many long time members just seems even more suspicious to them when you do this.

I AM a long time member myself and I truly love the online model you have here with paying on delivery after inspecting, so I do hope your company has success and hope a long time member does indeed try your company and reports back here as that will set quite a few members minds more at ease about some discrepancies noted here.

Members here are very protective of other members here and we look out for each other and try to help others make informed decisions. The best advice i can give you is to answer all questions from ALL members as best you can, as quickly as you can, with complete honesty whether they are in your delivery area or not, as you do not know who they may know IN your delivery area and if you want to gain respectability then you must treat everyone with respect. ;)

EastCoastTVS
06-21-2009, 12:41 PM
Really? For how long and under what company name? Was it at the same address?

We started as a very small home based business( just like HP) before we decided to open up the website and start dealing with the public. we have heard the problems in the industry about the cracked screens it wasn't until we hooked up with the messenger service that we decided to open up the website.

PFC5
06-21-2009, 12:44 PM
We started as a very small home based business( just like HP) before we decided to open up the website and start dealing with the public. we have heard the problems in the industry about the cracked screens it wasn't until we hooked up with the messenger service that we decided to open up the website.

Very well. Can you answer the other question?:

For how long and under what company name?

I would also like to know what entity structure you were doing this home based business under?

Also why did it take you well over 1 month to respond as I think this would have helped to respond much sooner for your own benefit. ;)

PFC5
06-21-2009, 01:00 PM
I would like to also say I think your company is somewhat arrogant and naive about how important it is to NOT attack people just because they could not be a potential customer unless you expand your delivery area which you stated you intend to do at some point. Why would you treat people who MAY be part of your delivery area in the future? Why would you totally discount people who are not in your delivery area when they could very well be instrumental to the decision someone who IS in your current delivery area makes? How do you think this comes across to all members?

You apparently do not understand how much weight long time members carry with the advice they give here and elsewhere on other forums. Long time members have a history that can be easily seen that they are here to help others for no other reason but they like to help other people. They receive no compensation for the countless hours they spend providing this help, and everyone knows they do this strictly to help others out of the goodness of their heart.

This is something that should be considered in future posts to others that might not be presently in your delivery area. ;)

daleb
06-21-2009, 01:02 PM
I agree, ECTVs has some novel approaches to sales, paying on delivery is certainly a one that should get some more attention.
But they are only ONE retailer, and only serving ONE region. So my question is why this much discussion on this topic relative to this retailer? I can't believe their only customers come from this forum.

ECTV feels they have to counter everything that is said about them. That is certainly their right, but while no one is specifically saying they did this or that wrong, what we are saying is there is enough 'doubt' for many of us to be concerned as to their practices. And that is OUR right!

The continuing dialog is doing little that is constructive for either side. ECTV is still swinging at windmills and the forum is going in diffrent directions with regards to opinions on the subject.
I don't see any end to this other than to just END it.
Let the consumers go their website if they have specific questions about ECTV.
That should not be the purpose of this forum!
It is fine for others to make recommendations or even recommend not to use them based on their own experiences.
And I believe we have 'online purchases' topic that could be used for that purpose.
That is no different than any other retailer on the internet that is mentioned in this forum. No other retailer has their own 'dedicated' thread and I say none should unless they want to pay for it.

sawzalot
06-21-2009, 01:27 PM
East Coast sucks. Wildly and unpredictably inconsistent. Look elsewhere. Recommend Beach Camera, One Call, Vann's, BHPhoto Video and Crutchfield (more expensive).That just came out of no where, would you care to elaborate some, maybe enlighten some of us to the reason why you feel this way. :what:

PFC5
06-21-2009, 01:29 PM
- Very poor English and sentence structure. If you don't communicate effectively and properly, many see that as less than professional.

Sorry about the grammar we will try to be more careful before we post

No comment

Making ridiculous claims like - our warranty provider pays out hundreds of claims daily.

Mack is one of the largest extended warranty companies in America they have been in business since 1938 we believe them to be the best in the business.

Mack has a good reputation as a 3rd party warranty provider from what I have researched.

Asking others to show professionalism when you do not.

My competitor in Cleveland is trying to discredit me and our response is being deleted.

Avoiding pertinent questions asked multiple times.

We answered them multiple times

You did not answer mine after over 1 month and only recently started answering questions that were incomplete until today. ;)

- Expecting the members here to accept your customer comments when none of those customers are known to members of this forum.

Your known members on this forum are trying to discredit us with lies and false accusations and is this forum not excepting any new members? one of my customers posted 60 picks on his facebook of the TV

No one is trying to "discredit you". They are looking out for other members and have zero reason to intentionally try to harm you. They are trying to point out discrepancies with early reviews that were very suspicious and word for word the same as other reviews despite supposedly being from independent customers.

Inconsistencies in your statements.

If there is Inconsistencies it is because of poor grammar. We will try and improve before we post on this forum.

No comment

Misleading information or misinformation given to customers by your sales team (I know this from conversations I have had with several of your customers and the bad or misinformation they were given that had to be corrected).

That is an outright lie if a customer on this thread was given misinformation I am sure he would have posted it on this thread.

Here is the link to such a post that IS in this thread:

http://www.highdefforum.com/887911-post360.html

So it is NOT a lie as you claim and you even responded to this poster here in this thread so I KNOW you are already aware this poster who DID post HERE received misinformation or at the least conflicting info from your company. Calling members liars is against the rules.

Another poster had a cracked screen delivered and was called a liar by someone at your company because the delivery company was "in a hurry" and did not open and allow inspection of the TV before leaving and the person didn't open it until the installer hired came to install it. Here is that poster link (which you did make good on so kudos to you for that):

http://www.highdefforum.com/876046-post289.html

All in all I would not recommend your company to anyone due to the above and I have more contacts in the region you work in than you would ever imagine. I have been a professional in the A/V industry for many years and I do have a right to voice my opinion and call it as I see it as my opinion is highly valued by many not just the forum members here.

Another example of the long time members here out to get us.

Another long time member who is actually out to protect other members. Try to win such members over is all that you should be trying to do, not attacking them when they bring up issues they have with recommending your company. ;)

This member cannot purchase from us because he lives outside our shipping area, why is he posting on this thread.

Because he is a very long time member who spends countless hours out of his life to help others out of the goodness of his heart. Also as has been mentioned in the past, people know people all over the country and it would be wise to discount them simply because they themselves do not live in your delivery area. You have stated you hope to expand your delivery area so WHY would you try to turn off people you might be able to have as a customer in the future? That cannot be good for business can it?

unotis
06-21-2009, 01:31 PM
East Coast sucks. Wildly and unpredictably inconsistent. Look elsewhere. Recommend Beach Camera, One Call, Vann's, BHPhoto Video and Crutchfield (more expensive).

If you have a reason for this post, please post with some back-up information please. :what:

daleb
06-21-2009, 01:33 PM
Maybe post all the positive and negative opinions here....???

http://www.highdefforum.com/rear-projection-tvs/4119-recent-online-purchasing-success-failure-stories-please-post-here.html

And maybe the mods could make this a global 'sticky' for all purchases (not just rear projection).
And as unotis states, make them credible and substantiated claims, based on personal experiences.

PFC5
06-21-2009, 01:34 PM
East Coast sucks. Wildly and unpredictably inconsistent. Look elsewhere. Recommend Beach Camera, One Call, Vann's, BHPhoto Video and Crutchfield (more expensive).

That just came out of no where, would you care to elaborate some, maybe enlighten some of us to the reason why you feel this way. :what:

I agree Sawalot.

This did come from nowhere and provided zero reasons for such a statement. I would also like to hear the reasons for such a statement.

Funny that you are now looking to find out why someone would come and post such a negative remark without any further info, and it looks like you just want to be fair to both sides here. If you were truly out to get this company (as falsely claimed) then you would not have responded like this looking for a reason for the post, but would just agree with it.

daleb
06-21-2009, 01:36 PM
You have stated you hope to expand your delivery area so WHY would you try to turn off people you might be able to have as a customer in the future? That cannot be good for business can it?

Forgot about that, thanks for mentioning it!

sawzalot
06-21-2009, 02:41 PM
I agree Sawalot.

This did come from nowhere and provided zero reasons for such a statement. I would also like to hear the reasons for such a statement.

Funny that you are now looking to find out why someone would come and post such a negative remark without any further info, and it looks like you just want to be fair to both sides here. If you were truly out to get this company (as falsely claimed) then you would not have responded like this looking for a reason for the post, but would just agree with it.
Thanks for keeping up with such an even plane, it must get complicated to stay neutral so much of the time here and kudos out to you for doing it in the manner that you do.I am happy to know that you can see I am not in attack mode I simply look at the posts and do the math if it adds up then great and if not well.....
I too fully appreciate the novel approach this seller uses, pay when satisfied with delivered item, if it works out in a successful manner everyone benefits by it. :)

sawzalot
06-21-2009, 02:51 PM
sawzalot


BTW I think your city is Beautiful I have been there many times.

Thanks I love it here,shoot me a PM next time you are here and I will gladly put the person behind the posts within earshot, we could even have a beverage together, of course we dont pay until we get it.
But thats how it is here in Cape May. ;)

Loves2Watch
06-21-2009, 02:55 PM
Thanks I love it here,shoot me a PM next time you are here and I will gladly put the person behind the posts within earshot, we could even have a beverage together, of course we dont pay until we get it.
But thats how it is here in Cape May. ;)


:yippee::yippee::yippee::yippee::yippee: Been there many times, had loads of fun.

EastCoastTVS
06-21-2009, 03:05 PM
Mack has a good reputation as a 3rd party warranty provider from what I have researched.

we agree.





You did not answer mine after over 1 month and only recently started answering questions that were incomplete until today. ;)

we answered you last week.



No one is trying to "discredit you". They are looking out for other members and have zero reason to intentionally try to harm you. They are trying to point out discrepancies with early reviews that were very suspicious and word for word the same as other reviews despite supposedly being from independent customers.

They are trying to discredit us by accusing us of posting fake reviews. and you are doing nothing about it.



No comment



Here is the link to such a post that IS in this thread:

http://www.highdefforum.com/887911-post360.html

So it is NOT a lie as you claim and you even responded to this poster here in this thread so I KNOW you are already aware this poster who DID post HERE received misinformation or at the least conflicting info from your company. Calling members liars is against the rules.

Not one of my customers received misinformation or conflicting info from us.
Did Loves2Watch have a direct conversation with this customer as he stated.
The customer with the TV that is getting his highly allocated TV a little late is getting his TV this Tuesday.





Another poster had a cracked screen delivered and was called a liar by someone at your company because the delivery company was "in a hurry" and did not open and allow inspection of the TV before leaving and the person didn't open it until the installer hired came to install it. Here is that poster link (which you did make good on so kudos to you for that):

http://www.highdefforum.com/876046-post289.html

Did Loves2Watch have a direct conversation with this customer as he stated.

We called the installer a liar not the customer we still don't know for sure if the installer damaged the TV during installation. We would appreciate a little benefit of the doubt. since we are the ones who replaced the customers TV after 1 week and took a complete loss since the customer failed to examine the TV prior to paying for it. she had it in her possession for over a week and we broke our return policy rules to make a customer satisfied.Why don't you post her final post where she states she would buy from us again.



Another long time member who is actually out to protect other members. Try to win such members over is all that you should be trying to do, not attacking them when they bring up issues they have with recommending your company. ;)

did you read this thread they are attacking us for no good reason


Because he is a very long time member who spends countless hours out of his life to help others out of the goodness of his heart. Also as has been mentioned in the past, people know people all over the country and it would be wise to discount them simply because they themselves do not live in your delivery area. You have stated you hope to expand your delivery area so WHY would you try to turn off people you might be able to have as a customer in the future? That cannot be good for business can it?

listen we would love to take down this thread and start over on a good note. Then hopefully we can see the goodness of the long time forum members.

sawzalot
06-21-2009, 03:05 PM
:yippee::yippee::yippee::yippee::yippee: Been there many times, had loads of fun.
Really and yet you are now located so far away, your visits here, pleasure, business, or a combination of both ?

Do you plan to visit here again ?

sawzalot
06-21-2009, 03:10 PM
listen we would love to take down this thread and start over on a good note. Then hopefully we can see the goodness of the long time forum members.

Let's just see this thread start heading in a positive direction for everyone, no one likes a quitter, How many times I wished to erase and just start over, cant be done, selective memory could be a real thorn in the side.

EastCoastTVS
06-21-2009, 03:19 PM
Let's just see this thread start heading in a positive direction for everyone, no one likes a quitter, How many times I wished to erase and just start over, cant be done, selective memory could be a real thorn in the side.
This is not about quitting it is about erasing lies and false accusations.
There is just to many false accusations about fake reviews on this thread. The long time members on this forum believe the first time critics to be true. My customers that have had a positive experience they call them "fairy tales" and "mother goose" stories and that is a complete lie. All of our reviews past and present good and bad are 100% real. we don't post our own reviews.
and to top it off one of my critics is my competition.
So yes we would like have this thread taken down and to start over again on a good note or at least a neutral note

Lyubo
06-21-2009, 03:33 PM
I just bought a tv from them. They called me to confirm my order the morning after I placed it online. I like the fact that they don't charge your credit card till they deliver the product. Cause you never know with all of the identity thefts. And they delivered my tv in 2 days as promised.
I like their service very much!!:)

sawzalot
06-21-2009, 03:50 PM
I just bought a tv from them. They called me to confirm my order the morning after I placed it online. I like the fact that they don't charge your credit card till they deliver the product. Cause you never know with all of the identity thefts. And they delivered my tv in 2 days as promised.
I like their service very much!!:)Awesome, what panel did you go with, did you wall mount, I am impressed with a two day delivery time do you live close to the company or what ? Did the delivery guys check your panel before they left ? I would like to get a new panel but I am still searching for the best price and so on.

EastCoastTVS
06-21-2009, 04:14 PM
I would like to also say I think your company is somewhat arrogant and naive about how important it is to NOT attack people just because they could not be a potential customer unless you expand your delivery area which you stated you intend to do at some point. Why would you treat people who MAY be part of your delivery area in the future? Why would you totally discount people who are not in your delivery area when they could very well be instrumental to the decision someone who IS in your current delivery area makes? How do you think this comes across to all members?

You apparently do not understand how much weight long time members carry with the advice they give here and elsewhere on other forums. Long time members have a history that can be easily seen that they are here to help others for no other reason but they like to help other people. They receive no compensation for the countless hours they spend providing this help, and everyone knows they do this strictly to help others out of the goodness of their heart.

This is something that should be considered in future posts to others that might not be presently in your delivery area. ;)

We do understand what kind of weight the long time members can carry. but you must understand we were attacked first. by calling our reviews fake. when we tried to defend ourselves we were made out to be liars.

PFC5
06-21-2009, 04:17 PM
Mack has a good reputation as a 3rd party warranty provider from what I have researched.

we agree.We agree here.

You did not answer mine after over 1 month and only recently started answering questions that were incomplete until today. ;)

[quote=EastCoastTVS;890144]we answered you last week.

It was incomplete in the answer in the last few days but still well over 1 month from when I originally asked about this.

No one is trying to "discredit you". They are looking out for other members and have zero reason to intentionally try to harm you. They are trying to point out discrepancies with early reviews that were very suspicious and word for word the same as other reviews despite supposedly being from independent customers.

They are trying to discredit us by accusing us of posting fake reviews. and you are doing nothing about it.

No, there were issues with those early reviews from what I have read. That retailer review site had issues with supposedly different customers posting nearly the exact same words for their review of your company. I do not know who is responsible for those reviews, but clearly there were issues with them. You cannot blame people here for talking about such reviews like that and calling them into question. The members here were bringing this issue to light so people would have more info to make a decision on where to buy. That is what we do here. We provide all info available and allow people to make their own INFORMED decisions. ;)

Here is the link to such a post that IS in this thread:

http://www.highdefforum.com/887911-post360.html

So it is NOT a lie as you claim and you even responded to this poster here in this thread so I KNOW you are already aware this poster who DID post HERE received misinformation or at the least conflicting info from your company. Calling members liars is against the rules.
Not one of my customers received misinformation or conflicting info from us.
Did Loves2Watch have a direct conversation with this customer as he stated.
The customer with the TV that is getting his highly allocated TV a little late is getting his TV this Tuesday.Did you read this link to the post above? The poster stated that the first woman who answered the phone stated the truck was full and that was why he didn't get delivery in the week it was due to be delivered, but then when he called back he was told you didn't receive the shipment to deliver to him. That IS both misinformation & conflicting by most peoples definition, so no direct talk was needed as it was right in the post I linked from your customer. ;)

Another poster had a cracked screen delivered and was called a liar by someone at your company because the delivery company was "in a hurry" and did not open and allow inspection of the TV before leaving and the person didn't open it until the installer hired came to install it. Here is that poster link (which you did make good on so kudos to you for that):

http://www.highdefforum.com/876046-post289.html

Did Loves2Watch have a direct conversation with this customer as he stated.

We called the installer a liar not the customer we still don't know for sure if the installer damaged the TV during installation. We would appreciate a little benefit of the doubt. since we are the ones who replaced the customers TV after 1 week and took a complete loss since the customer failed to examine the TV prior to paying for it. she had it in her possession for over a week and we broke our return policy rules to make a customer satisfied.Why don't you post her final post where she states she would buy from us again.

Again, did you read the thread I linked? This other customer said this in that link:

Soon after the installer was ready to mount the TV to my wall, we removed the white plastic and discovered a HUGE crack in this beautiful TV. I was almost in tears when I saw this damage. And I then began to kick myself for not opening the box when the delivery men were there. I immediately called East Coast TVs to tell them what had happened. And I was immediately yelled at and attacked on the phone and called a liar. The man on the other end told me that East Coast TVs does not deliver damaged TVs and that I must have damaged it.

So someone in YOUR company DID yell at her and call HER a liar according to this customer also. I did state that you DID make good on replacing the display as you can see by the highlighted in red part. Was a link to giving you credit required? I thought my giving you this credit was sufficient, but you DID get the credit in my post right?

Again no direct contact was necessary here, but I do not know if L2W specifically sent a PM or not as I cannot read his PMs. They are private for members to communicate among themselves outside of the public threads. But the point IS that these WERE direct posts here from YOUR customers.

Yes you DID make good for this customer and I gave you kudos for that as it likely came out of your pocket and I (and others) suggested that you tell the delivery company that they MUST allow time for customers to inspect the delivery before paying as that is the promise you make for your company model right?

Another long time member who is actually out to protect other members. Try to win such members over is all that you should be trying to do, not attacking them when they bring up issues they have with recommending your company. ;)

did you read this thread they are attacking us for no good reason

That is false as I have outlined above. You DID have problems with several customers who posted such in this thread and THAT was the basis along with the prior issues with the duplicated reviews that was ALSO an issue at the beginning. I would say there were reasons to call out, but you DID satisfy the customers in the end and I gave you credit for doing this also.

Because he is a very long time member who spends countless hours out of his life to help others out of the goodness of his heart. Also as has been mentioned in the past, people know people all over the country and it would be wise to discount them simply because they themselves do not live in your delivery area. You have stated you hope to expand your delivery area so WHY would you try to turn off people you might be able to have as a customer in the future? That cannot be good for business can it?

listen we would love to take down this thread and start over on a good note. Then hopefully we can see the goodness of the long time forum members.
We do not do that here. We either keep a thread, or delete it. We do not do "Do overs", so maybe everyone can just bury the hatchet and move forward from here. The future is what we all make of it, and we all play a part in that future. ;)

It is important to remember that what gets posted here is here for all to see forever, so people should post be careful what they post and post with conviction and be sure they will never regret a post they make. If you think you may regret what you post, then think twice about whether you should post it BEFORE you post it. ;)

PFC5
06-21-2009, 04:55 PM
We do understand what kind of weight the long time members can carry. but you must understand we were attacked first. by calling our reviews fake. when we tried to defend ourselves we were made out to be liars.

No. A site that makes it their business to know when/how fake reviews are posted noticed multiple "reviews" that used the same wording from supposedly different people/customers and they took them down. They started a process, from what I understand, to confirm such future reviews to protect the viability of THEIR company to vet reviews so people could rely on THEIR site as a good and accurate source for rated retailers they might buy from.

I do not WHO is responsible for those reviews but those that use the same sentences/paragraphs were most definitely bogus reviews IMO. I can only speculate as to why/who posted those reviews there, but to say that we are liars because we discuss those reviews is ludicrous IMO. For us to NOT discuss them would go against bringing such issues about a company to light here and a primary part of what this site was started for, which IS to help consumers both with technical problems, but help with retailers and product mfg devices.

EastCoastTVS
06-21-2009, 06:31 PM
This is exactly what happened. A customer copied and pasted their review from another review on rr.com I guess they both had similar experiences and she didn't care to take the time to write her own review. We know who the customer is that copied and pasted because her email address is the same as her handle but when rr.com took them down we could no longer see the invoice number from the reviewer that was copied. When we asked rr.com for the invoice number so we can vindicate ourselves they wouldn't give it to us. You should ask rr.com for the invoice number of the 1st reviewer I think it was ssa035. Then we can contact both customers to send rr.com proof of purchase. and then finally we will be vindicated. Until then please give us the benefit of the doubt that both reviews are real.


We can understand that rr.com was being overly cautious in protecting their reputation and we can understand why, the new guy is getting all 5 star reviews. So we took accepted their proposal that our customers had to fax them their credit card statements to prove their purchase from us. and some of our customers did I guess the rest were concerned about privacy or simply did want to take the time do do that task.

IF YOU ARE TRULY SEARCHING FOR THE TRUTH AND ARE NOT BEING SINGLE SIDED YOU WILL ASSIST US IN GETTING SSA035 INVOICE NUMBER FROM RR.COM

Loves2Watch
06-21-2009, 06:54 PM
Really and yet you are now located so far away, your visits here, pleasure, business, or a combination of both ?

Do you plan to visit here again ?

Probably won't visit there again, at least in this lifetime. I lived on Long Island for a number of years and was raised in Maryland. In both cases had many vacations in Delaware/Maryland beaches and Cape May as well as Cape Cod. Used to be a water baby, now I'm a desert rat.

EastCoastTVS
06-21-2009, 08:04 PM
were most definitely bogus reviews

These are the words that make us really upset please help us by getting to the bottom of this.

sawzalot
06-21-2009, 08:06 PM
Probably won't visit there again, at least in this lifetime. I lived on Long Island for a number of years and was raised in Maryland. In both cases had many vacations in Delaware/Maryland beaches and Cape May as well as Cape Cod. Used to be a water baby, now I'm a desert rat.
I bet you miss the blueclaws,all wonderful places you mentioned and thanks for the response, I appreciate that. :)

sawzalot
06-21-2009, 08:09 PM
were most definitely bogus reviews

These are the words that make us really upset please help us by getting to the bottom of this.

I really hope you are vindicated, and it turns out that you have many truly happy customers, even I like happy endings, but hey I just had the best Fathers Day ever so my mood is off the charts in a good way.

PFC5
06-21-2009, 08:24 PM
were most definitely bogus reviews

These are the words that make us really upset please help us by getting to the bottom of this.

I cannot get to the bottom of this as I have no relationship with that retailer review site where they were posted. I read there how they detect fake reviews with secret algorithms, and other methods to try to make sure fake reviews are not on a site. I doubt they would tell me how they do it, nor do I have the time or the tools to do this on my own. I do not have access to the IP addresses used and the hops taken to find where the posts originated from, like the site where the reviews were posted from must have, so you would have to request they help you find the source.

EastCoastTVS
06-21-2009, 08:35 PM
I really hope you are vindicated, and it turns out that you have many truly happy customers, even I like happy endings, but hey I just had the best Fathers Day ever so my mood is off the charts in a good way.

Happy fathers day

Maybe after i am vindicated we will sell you a Panny 65" BTW the 65PZ850 took a big drop in price they wont last long current price 3,188 two weeks ago it was above 3,600 I guess they are trying to make way for the new TC-P65V10 that will be coming out soon

EastCoastTVS
06-21-2009, 08:43 PM
I cannot get to the bottom of this as I have no relationship with that retailer review site where they were posted. I read there how they detect fake reviews with secret algorithms, and other methods to try to make sure fake reviews are not on a site. I doubt they would tell me how they do it, nor do I have the time or the tools to do this on my own. I do not have access to the IP addresses used and the hops taken to find where the posts originated from, like the site where the reviews were posted from must have, so you would have to request they help you find the source.

The least you could do is send rr.com an email that i am requesting the invoice # for ssa035 for the sole purpose of vindicating ourselves on this forum.

Will you continually allow other longtime forum members to state that we posted fake reviews.

PFC5
06-21-2009, 10:38 PM
The least you could do is send rr.com an email that i am requesting the invoice # for ssa035 for the sole purpose of vindicating ourselves on this forum.

Will you continually allow other longtime forum members to state that we posted fake reviews.

Why would they send this to ME? I have zero affiliation with that site other than joining that site at some point i do not even remember when. I have no clue what this invoice is in reference to. :confused:

All I know is that there were some reviews that used the same sentences and were supposed to be from DIFFERENT customers. How could/would they have nearly identical reviews from different people using the same sentences?

I am telling you that I think there were faked reviews myself based on what I have read about this back then. I do not know WHO is responsible for them, but they are very likely faked based on what I read then. I can only speculate WHO made those reviews in question, but when YOU try to say there is no justification for any skepticism, that point will continue to be made from people who were here in the beginning. I know it caught my attention back then.

I think it best for you to just stop talking about the past if you want to move past it now that you are building a track record of satisfied customers. ;) As long as you continue to act like there were no issues that made people skeptical, they will continue to show they had justification for that skepticism. Who really loses if that continues?

You said earlier that you want to start anew, so start by talking about what is here and now and concentrate on providing the best service you can at the best prices you can, and people will respond. ;)

EastCoastTVS
06-22-2009, 03:39 AM
Why would they send this to ME? I have zero affiliation with that site other than joining that site at some point i do not even remember when. I have no clue what this invoice is in reference to.

We did not ask that rr.com should send you my customers invoice. I asked that you should help me get my invoice# of the reviewer ssa035 We have no idea who this customer is. when a customer writes a review on rr.com they are required to enter their invoice# when they were taken down we could no longer see their invoice numbers when we logged in.

All I know is that there were some reviews that used the same sentences and were supposed to be from DIFFERENT customers. How could/would they have nearly identical reviews from different people using the same sentences?

As i have already mentioned one customer copied and pasted her review from another customer that was posted on rr.com I guess she didn't want to take the time to write her own review.

I am telling you that I think there were faked reviews myself based on what I have read about this back then. I do not know WHO is responsible for them, but they are very likely faked based on what I read then. I can only speculate WHO made those reviews in question, but when YOU try to say there is no justification for any skepticism, that point will continue to be made from people who were here in the beginning. I know it caught my attention back then.

That is why we are asking that you help us get to the bottom of this.
If you are truly interested in finding out the truth as to whether those reviews were faked ASSIST US IN GETTING THE INVOICE # OF SSA035.

I think it best for you to just stop talking about the past if you want to move past it now that you are building a track record of satisfied customers. As long as you continue to act like there were no issues that made people skeptical, they will continue to show they had justification for that skepticism. Who really loses if that continues?

Are you trying to shut us up. We will not move past this point until we are vindicated.

You said earlier that you want to start anew, so start by talking about what is here and now and concentrate on providing the best service you can at the best prices you can, and people will respond.

The only way to start anew is to delete this thread, If you want to continue this thread we will not get off this TOPIC because we believe this thread started as a smear campaign.



posted by eastcoasttvs earlier
We can understand that rr.com was being overly cautious in protecting their reputation and we can understand why, the new guy is getting all 5 star reviews. .

EastCoastTVS
06-22-2009, 03:49 AM
As far as we are concerned we have a potential customer in cape may for a Panasonic 65 inch who is following this thread waiting to see if we will be vindicated. This thread is costing us that sale who knows how many other customers we lost and could loose in the future because of the fake review topic.

Loves2Watch
06-22-2009, 06:47 AM
As far as we are concerned we have a potential customer in cape may for a Panasonic 65 inch who is following this thread waiting to see if we will be vindicated. This thread is costing us that sale who knows how many other customers we lost and could loose in the future because of the fake review topic.

Your attitude and posts here like the previous two are doing nothing but damaging your credibility. I would recommend that you let sleeping dogs lie and let the members of this forum continue as usual.

Stop posting here. Let the consumers figure things out for themselves. The more you attempt to vindicate yourself here, the more you talk yourself out of sales and look foolish.

PFC5
06-22-2009, 09:59 AM
Why would they send this to ME? I have zero affiliation with that site other than joining that site at some point i do not even remember when. I have no clue what this invoice is in reference to.

We did not ask that rr.com should send you my customers invoice. I asked that you should help me get my invoice# of the reviewer ssa035 We have no idea who this customer is. when a customer writes a review on rr.com they are required to enter their invoice# when they were taken down we could no longer see their invoice numbers when we logged in.

All I know is that there were some reviews that used the same sentences and were supposed to be from DIFFERENT customers. How could/would they have nearly identical reviews from different people using the same sentences?

As i have already mentioned one customer copied and pasted her review from another customer that was posted on rr.com I guess she didn't want to take the time to write her own review.

I am telling you that I think there were faked reviews myself based on what I have read about this back then. I do not know WHO is responsible for them, but they are very likely faked based on what I read then. I can only speculate WHO made those reviews in question, but when YOU try to say there is no justification for any skepticism, that point will continue to be made from people who were here in the beginning. I know it caught my attention back then.

That is why we are asking that you help us get to the bottom of this.
If you are truly interested in finding out the truth as to whether those reviews were faked ASSIST US IN GETTING THE INVOICE # OF SSA035.

I think it best for you to just stop talking about the past if you want to move past it now that you are building a track record of satisfied customers. As long as you continue to act like there were no issues that made people skeptical, they will continue to show they had justification for that skepticism. Who really loses if that continues?

Are you trying to shut us up. We will not move past this point until we are vindicated.

You said earlier that you want to start anew, so start by talking about what is here and now and concentrate on providing the best service you can at the best prices you can, and people will respond.

The only way to start anew is to delete this thread, If you want to continue this thread we will not get off this TOPIC because we believe this thread started as a smear campaign.



posted by eastcoasttvs earlier
We can understand that rr.com was being overly cautious in protecting their reputation and we can understand why, the new guy is getting all 5 star reviews. .

As I told you before, I have absolutely NOTHING to do with that review site. They will not send me anything and I cannot spend my work day (in my real job that pays me) trying to get something from some other website that will not give it to me.

This is like me asking you to call some store I bought something from to get a receipt for me. What chances do you have of getting that receipt for me?

I guess one person copying a previous review is a plausible thing that could happen, but I thought there were several reviews that had this happen. i will have to check it when I have time but Mondays are usually my busiest days for my real job that puts food on the table, so I do not know when I can check this out.

I do want the truth but I cannot get some website to provide info since I have no part in either your website or theirs. I don't know why you think I can get this and I can only think you are trying to put the burden on me to solve your problem which I couldn't possibly be able to do.

If I deleted this thread there would be no new thread allowed to replace it. We do not do that here. This is NOT a self promotion site for companies as I also told you. It is up to YOU to resolve your issue with that rating site, so get to work on it. ;)

sawzalot
06-22-2009, 10:12 AM
Take the advice of others and let this thread straighten itself out, if you are looking to make everything right you and you alone must take care RR ratings and let the rest take its course it can only end up best for you if everything is as you say.I think you expect too much from this thread just like in life we dont get a do-over we can just hope to make things right from this moment on, dont look back its all behind you now so leave it there.

EastCoastTVS
06-22-2009, 12:05 PM
Your attitude and posts here like the previous two are doing nothing but damaging your credibility. I would recommend that you let sleeping dogs lie and let the members of this forum continue as usual.

Stop posting here. Let the consumers figure things out for themselves. The more you attempt to vindicate yourself here, the more you talk yourself out of sales and look foolish.



As far as we are concerned the long time members on this forum are damaging their credibility because of the inaction to seek the truth .

From the very beginning we were were attacked with false accusations on this thread, when we ask your long time members that are very respected in the industry to assist us in vindicating ourselves we run into a brick wall. It is surprising to see how many posts and how much time being wasted in refusing my request to contact rr.com. Putting an end to this bickering by contacting rr.com would take up much less time.

Loves2Watch
06-22-2009, 12:12 PM
I for one will never deal with this company. They just don't get it and that tells me a lot.

daleb
06-22-2009, 12:24 PM
I for one will never deal with this company. They just don't get it and that tells me a lot.

Who?

Loves2Watch
06-22-2009, 12:25 PM
Who?

EastCoastTV's.

numan2good
06-22-2009, 12:29 PM
EastCoastTV's.

really:eyecrazy

daleb
06-22-2009, 12:29 PM
EastCoastTV's.

;)... ( I know )

GymBrat98
06-22-2009, 01:45 PM
as far as we are concerned your damaging your credibility because of the inaction to seek the truth of the long time members on this forum.

From the very beginning we were were attacked with false accusations on this thread, when we ask your long time members that are very respected in the industry to assist us in vindicating ourselves we run into a brick wall. It is surprising to see how many posts and how much time being wasted in refusing my request to contact rr.com. Putting an end to this bickering by contacting rr.com would take up much less time.

Don't you mean you're damaging, and not your?

daleb
06-22-2009, 01:59 PM
Don't you mean you're damaging, and not your?

First one 'you're' 2nd one; 'our'.

PFC5
06-22-2009, 02:15 PM
As far as we are concerned the long time members on this forum are damaging their credibility because of the inaction to seek the truth .

From the very beginning we were were attacked with false accusations on this thread, when we ask your long time members that are very respected in the industry to assist us in vindicating ourselves we run into a brick wall. It is surprising to see how many posts and how much time being wasted in refusing my request to contact rr.com. Putting an end to this bickering by contacting rr.com would take up much less time.

Can you prepare a couple of tax returns for me so I do not have to do my own work?

This is the equivalent of what you are asking us to do which is YOUR work, not ours. This 3rd party website will not respond to any of us so it would just be a waste of time.

It seems like you are just trying to shift the responsibility for resolving this to us for YOU, despite the fact they would not supply anything we requested and it would almost definitely be again the new privacy laws for them to provide this for us. Also. Have you received permission from your customer to have us try to get a copy of this receipt? I know I would not want ANY retailer I bought something from to be farming out the work of getting the receipt ESPECIALLY without my authorization which of course i would never give for a total stranger from a forum to receive. :eek:

If someone at another forum heard about a dispute you had with a customer and asked YOU for a copy of that person's receipt would you provide it to them?

Please answer the questions in bold here before we move any further with this ridiculous discussion. ;)

EastCoastTVS
06-22-2009, 02:52 PM
Can you prepare a couple of tax returns for me so I do not have to do my own work?

This is the equivalent of what you are asking us to do which is YOUR work, not ours. This 3rd party website will not respond to any of us so it would just be a waste of time.

It seems like you are just trying to shift the responsibility for resolving this to us for YOU, despite the fact they would not supply anything we requested and it would almost definitely be again the new privacy laws for them to provide this for us. Also. Have you received permission from your customer to have us try to get a copy of this receipt? I know I would not want ANY retailer I bought something from to be farming out the work of getting the receipt ESPECIALLY without my authorization which of course i would never give for a total stranger from a forum to receive. :eek:

If someone at another forum heard about a dispute you had with a customer and asked YOU for a copy of that person's receipt would you provide it to them?

Please answer the questions in bold here before we move any further with this ridiculous discussion. ;)


We asked you to help us get an invoice number (just a 9 digit number)from rr.com. RR.com dosent have my customers invoices. what didnt you understand about our request
We never requested that rr.com should give you our 9 digit invoice number but they should give it to us. I know we are not breaking any privacy laws since it is our invoice number and the customer typed it in when they wrote the review. Normaly we would see the invoice numbers when we logged on to thier website but since they were taken down we can no longer see them. When we requested that information to vindicate ourselves they refused to give us that information.

PFC5
06-22-2009, 03:00 PM
So YOU SAY they will not give it to you, but you think they would give it to one of us who have no connection with that site? :lol:

It is just amazing that you keep going on and on about what WE should try to do. :banghead:

All this does when you make such an outlandish request is show that you are trying to make ANYONE but ONE look bad, but in reality it is YOU who looks bad for making such silly request of members here that you know will not be possible.

Why don't you ask your customers who HAVE provided reviews there to make the request for you? That likely wouldn't work either, but there would at least be some (very small) basis for them to ask since they ARE customers?

EastCoastTVS
06-22-2009, 03:03 PM
You may consider this discussion ridiculous but we don’t. We have been attacked on this thread when we try to vindicate ourselves we keep running into a brick wall aren’t you looking for the truth. Wouldn’t you feel good about yourself if you helped vindicate us from this malicious roomer?

PFC5
06-22-2009, 03:06 PM
You may consider this discussion ridiculous but we don’t. We have been attacked on this thread when we try to vindicate ourselves we keep running into a brick wall aren’t you looking for the truth. Wouldn’t you feel good about yourself if you helped vindicate us from this malicious roomer?

I cannot help you? They will not give this info to me. What part of that do you NOT understand? :banghead:

EastCoastTVS
06-22-2009, 03:23 PM
I cannot help you? They will not give this info to me. What part of that do you NOT understand? :banghead:
It is not that you cant, you wont help us. you can at least try.

All you are doing is making this highly respected forum look bad by not looking for the truth. We already know the truth but we must be vindicated on this thread or delete this thread.

As you have said the highly respected members on this forum carry allot of weight. I am sure that if you requested that rr.com give me the invoice number they would honor your request if not then you can post their response here on this thread.

We can understand that rr.com was being overly cautious in protecting their reputation and we can understand why, the new guy is getting all 5 star reviews.

Loves2Watch
06-22-2009, 03:35 PM
It is not that you cant, you wont help us. you can at least try.

All you are doing is making this highly respected forum look bad by not looking for the truth. We already know the truth but we must be vindicated on this thread or delete this thread.

As you have said the highly respected members on this forum carry allot of weight. I am sure that if you requested that rr.com give me the invoice number they would honor your request if not then you can post their response here on this thread.

We can understand that rr.com was being overly cautious in protecting their reputation and we can understand why, the new guy is getting all 5 star reviews.

It is NOT OUR PROBLEM. It is yours. Please do yourself a favor and quit posting here. Go to another forum as you are wearing your welcome out here.

GymBrat98
06-22-2009, 03:40 PM
First one 'you're' 2nd one; 'our'.

:haha::haha::haha::haha::yippee:

sawzalot
06-22-2009, 04:38 PM
33 pages of posts and I dont believe that one long time member has actually bought anything from EC, so with that said I dont think your credibility will be saved around these parts, you guys already pulled a Plaxico Burress ya know shot yourself in the foot. :) I just finished straightening out one of my problems and I even feel better for doing it, you should do the same..;)

EastCoastTVS
06-22-2009, 05:23 PM
33 pages of posts and I dont believe that one long time member has even thought about buying from EC, so with that said I dont think your credibility will be saved around these parts, you guys already pulled a Plaxico Burress ya know shot yourself in the foot. :) I just finished straightening out one of my problems and I even feel better for doing it, you should do the same..;)

I agree with you on the fact that not one of the long time members has ever thought about buying from us. All along we knew that this was just one big conspiracy and you just confirmed that fact.

It is sad that people on this forum are not looking for the truth.

sawzalot
06-22-2009, 05:33 PM
I agree with you on the fact that not one of the long time members has ever thought about buying from us. All along we knew that this was just one big conspiracy and you just confirmed that fact.

It is sad that people on this forum are not looking for the truth.I think you have really lost it I didn't confirm squat, I should have said no one has actually bought from EC as I have no possible way to know or say what a person is thinking I have lost those powers.
I dont think in my wildest that there is any type of conspiracy whatsoever, man you are grasping now.:confused:

JRP3
06-22-2009, 05:37 PM
Ok, now ECTV you are coming off as irrational. I know you feel attacked, but you are sounding like a bit of a lunatic yelling at PFC to contact RR for you and tell them to give you the invoice number. Take a step back man, you're killing yourself here. You really need to turn customer relations over to someone with a more level head. You are doing your business a disservice at this point. I'm sorry but that is what's happening.

daleb
06-22-2009, 06:17 PM
ECTV, just keep up the good work! If you are successful I am sure we will hear lots of good things about ECTV in the future...that's how it works with every other retailer, why should you be any different?... but I give you credit for being the first to try to hold a public forum's moderator hostage...that will happen when pigs grow wings!

EastCoastTVS
06-22-2009, 06:35 PM
ECTV, just keep up the good work! If you are successful I am sure we will hear lots of good things about ECTV in the future...that's how it works with every other retailer, why should you be any different?... but I give you credit for being the first to try to hold a public forum's moderator hostage...that will happen when pigs grow wings!


Thanks for the compliment

EastCoastTVS
06-22-2009, 06:42 PM
Ok, now ECTV you are coming off as irrational. I know you feel attacked, but you are sounding like a bit of a lunatic yelling at PFC to contact RR for you and tell them to give you the invoice number. Take a step back man, you're killing yourself here. You really need to turn customer relations over to someone with a more level head. You are doing your business a disservice at this point. I'm sorry but that is what's happening.


We would love to end this discussion but it has already gone to far now we have to see this to the end.

GymBrat98
06-22-2009, 06:53 PM
http://i293.photobucket.com/albums/mm49/LIovemykittez/StarKittez.jpg

They Will Pay For This Outrage!:haha:

sawzalot
06-22-2009, 06:57 PM
Here's an idea, oh sh*+ but really here goes, say I'm ECTV I would say something like this, since we have over indulged here we would like to make this offer to the north east members of hdf ,not only would this be a great deal but it would go far to showcase our selling features, order any panel before the end of the month and we will deduct an additional 10 % off the total sale , that my friend would make any doubting Thomas open up their eyes.:eyecrazy I know I would.I mean after all what better way to show your stuff, the proof is in the pudding.
:hithere::yippee::thumbsup:

PFC5
06-22-2009, 07:02 PM
We would love to end this discussion but it has already gone to far now we have to see this to the end.

Well if you want to continue to make your company look worse then keep asking for members here to request an invoice for you from a 3rd party. It really just makes YOU look unreasonable. Why don't you ask your customers to do this as I asked before?

If you think you will get the thread closed by doing this, then you are mistaken. I will just end up banning YOU if you break the rules trying to get it closed. ;)

Apparently you think YOU can run this forum, but then YOU think I can control another site that I have no control over. As many have now said, you are just looking silly if you continue this, and you should take my advice of just letting this go and move forward. It will be in your own best interest to do this, so I hope you listen now. Or will it take some of your existing customers stating this for you to realize this?

LOVEmyHDTV
06-22-2009, 10:28 PM
I just purchased a Samsung 52B750 from this vendor. Loved the fast shipping (3 days!), the great price, and the customer service over the phone was also excellent - both with helping me choose the LCD versus the comparable LED, and after delivery, answering some questions after purchase and before delivery, and correcting a shipping error (sent wrong warranty, mailed out the correct one).

Crazy 'bout my new TV, and would definitely buy from East coast again. No worries, guys.

EastCoastTVS
06-22-2009, 11:19 PM
Well if you want to continue to make your company look worse then keep asking for members here to request an invoice for you from a 3rd party. It really just makes YOU look unreasonable. Why don't you ask your customers to do this as I asked before?

If you think you will get the thread closed by doing this, then you are mistaken. I will just end up banning YOU if you break the rules trying to get it closed. ;)

Apparently you think YOU can run this forum, but then YOU think I can control another site that I have no control over. As many have now said, you are just looking silly if you continue this, and you should take my advice of just letting this go and move forward. It will be in your own best interest to do this, so I hope you listen now. Or will it take some of your existing customers stating this for you to realize this?

How is my customers going to get ssa035 invoice number, we need a highly respected person in this industry to assist us in obtaining the invoice#. We are only trying to clear our name on this thread. Please don’t be upset at us, we are sure you would have done the same if you were in our position. We don’t mind this thread as long as it fair and unbiased.

If you have any other suggestions to end this situation we are more than willing to listen. we want to end this bickering more than you.