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Anybody deal with "East Coast TV's"?

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NitroTV
09-15-2011, 08:14 AM
HighChase, please keep us posted I can't find anyone who can beat this company's prices. Have a super great weekend!

HighChase
09-15-2011, 05:58 PM
OK, I did place the order the same night I posted here. That would be September 14th, at about 11pm. Today, Sept. 15th, at about 12:30pm I received a call from Jay to confirm my order, answer my questions and offer me HDMI cables, a special delivery service and extended warranty. "No" to cables, "No" to special delivery and "No" to extended service. Jay responded that the "White Glove" delivery service will expedite the delivery. I said I'm not looking for the TV to be delivered tomorrow but rather next week. He said it's probably not gonna make it to me in a week because.... "7 to 10 days is like two weeks." What? I always thought there are seven days in one week and that two weeks equals to for teen days. OK, whatever, I didn't say anything. He also said they are running special deals on their extended service plan, and right now it is 245 dollars for a three year plan. I asked him to hold off on that. I don't think I need it.
Order Status: "Processing."

NitroTV
09-15-2011, 06:01 PM
HighChase once again many thanks for the up date I am very interested in how things work out. Please stay safe out there!

HighChase
09-20-2011, 08:38 AM
Tuesday, September 20th, 2012, approximately 10:30am.
Update: Nothing To Report. "NTR." Useless post.
My Account on East Coast TV web site still shows my order status as "Processing." The only phone call I received so far was the one that I mentioned before. No email. I am expecting another call within two or three days to schedule a delivery date. They should understand and I am sure they do that people have to make themselves available for the delivery. Unless East Coast TV does deliveries on Saturdays, Sundays and on weekdays after 6 or 7 pm. When we are all home. Hmm... Doubt it. Oh, one thing I totally forgot to mention. I didn't order the Megamind bundle with the TV. So far it's just the TV. Sorry.

NitroTV, thank you, sir.

ImRizzo
09-20-2011, 08:55 AM
Tuesday, September 20th, 2012, approximately 10:30am.
Update: Nothing To Report. "NTR." Useless post.
My Account on East Coast TV web site still shows my order status as "Processing." The only phone call I received so far was the one that I mentioned before. No email. I am expecting another call within two or three days to schedule a delivery date. They should understand and I am sure they do that people have to make themselves available for the delivery. Unless East Coast TV does deliveries on Saturdays, Sundays and on weekdays after 6 or 7 pm. When we are all home. Hmm... Doubt it. Oh, one thing I totally forgot to mention. I didn't order the Megamind bundle with the TV. So far it's just the TV. Sorry.

NitroTV, thank you, sir.

The delivery service will notify you of delivery date, not East Coast. Unfortunately their online Processing info is not updated. After mine was delivered it still showed as "Processing" ??

HighChase
09-20-2011, 04:12 PM
Yes, the delivery service called today just after 5pm. They are bringing my TV tomorrow afternoon. I'll take pictures and let everyone concerned know what happened.

NitroTV
09-20-2011, 07:54 PM
HighChase, thanks for the heads up, looking forward to the pictures of your setup! Have yourself a super great week!

HighChase
09-22-2011, 12:42 AM
OK it was delivered on Wednesday, September 21 at approximately 5:30pm.
The delivery company personnel were professional and did not rush me, although they had at least one more delivery to make. They opened the box, hooked the TV up and waited until I was satisfied.
Thanks to this forum I found a good place to shop for my electronics at a good price. Thank you everyone! East Coast TV, good job!

NitroTV
09-22-2011, 04:27 AM
HighChase! Great looking set, thanks so much for up dating us. Please let us know how hard it was to mount that monster up on the wall.

HighChase
09-23-2011, 01:40 AM
HighChase! Great looking set, thanks so much for up dating us. Please let us know how hard it was to mount that monster up on the wall.
Thank you!
The TV wasn't as heavy as I thought it would be. Similar size TVs made a year or two ago were much heavier. Yesterday I was easily able to lift it up and place it on top of the fireplace. My wife had to guide me since I couldn't see what was going on on the other side (the mount side).

NitroTV
09-23-2011, 06:41 AM
Excellent job HighChase, looks great! Did you have to adjust the picture any or is that scene in the picture, the settings right out of the box?

HighChase
09-23-2011, 11:48 AM
Excellent job HighChase, looks great! Did you have to adjust the picture any or is that scene in the picture, the settings right out of the box?
Thank you!
I know this much "l__l" about setting the right picture. I'm gonna have to Google it and/or wait for my younger brother to set it up.
The picture was very good right out of the box. I'm a bit surprised Samsung didn't provide a HDMI cable. I mean this is 2011. I have a few 1 and 1.5 ft 1.4 HDMI cables but I'm missing a couple of inches - thanks to my lack of knowledge and experience with modern technology and building/renovating a house. Everything I did I had to first YouTube, eHow and Google. I wish I placed the electric box and the HDMI outlet (seen in one of the pictures I provided before) about three inches higher (the TV is now a bit lower off center) and the HDMI outlet a couple of inches to the right (had to order a 2ft cable last night). Right now I'm using a 1.3 cable, compliments of Verizon. HDMI outlet in the wall is connected to a thick 1.4 cable running inside the wall out of Onkyo receiver which is connected to everything else.

NitroTV
09-23-2011, 01:25 PM
HighChase, you did much better than I would have done, great job!

jmshiraef
09-23-2011, 01:40 PM
Just bought a PN64D8000 from ECTV's online and it was delivered yesterday.
Immediately after I made my purchase a sales rep called me and offered me a "2 Year Extension of Samsung's In-Home Warranty" for $189.99.
As an incentive he offered a free upgrade in shipping and a couple HDMI cables.
Before accepting I asked the agent one more time: "So you are guaranteeing me that this is an extension of Samsung's actual service warranty?"
He said: "Yes"
I did not receive an email with the new charge until I called back to ask.
When I received the email, the code on the bill read mck22500 next to the charge.
I was confused by this, so I called back and the rep told me that I would receive an email with my Samsung warranty registration information after the TV arrived.
I got the email today and it is a Mack Warranty.
I called Mack and they refused to give me their price for a 2 year extension since apparently they adjust the pricing based on contracts with whoever agrees to sell for them.
I was however able to find companies that sell Mack Extended Warranties online.
The 3-Year Extended In-Home Mack Warranty currently retails for $129.97, so you know I got a nasty upcharge for this 2-year plan...I'm guessing at least 125%-150%.

So not only was I never informed up front that this was a Mack Warranty, I was lied to and told that this was an extension of the Samsung Warranty. Granted the sales rep knows he can get away with saying that (he can always say..."you thought I meant A, but I really meant B"), but the fact that they did not tell me up front that the warranty was from someone else clearly indicates that they are not being honest and forthright with their sales tactics. If they had told me up front that I was getting the warranty from someone other than Samsung and that it was from Mack I would DEFINITELY NOT have agreed to the purchase of this extended warranty. A couple of crappy HDMI cables and shipping upgrade DO NOT make this worth the purchase.

I would appreciate some guidance from any of you who have run into this issue before as to what I should do next. Thanks.

ImRizzo
09-23-2011, 01:49 PM
Just bought a PN64D8000 from ECTV's online and it was delivered yesterday.
Immediately after I made my purchase a sales rep called me and offered me a "2 Year Extension of Samsung's In-Home Warranty" for $189.99.
As an incentive he offered a free upgrade in shipping and a couple HDMI cables.
Before accepting I asked the agent one more time: "So you are guaranteeing me that this is an extension of Samsung's actual service warranty?"
He said: "Yes"
I did not receive an email with the new charge until I called back to ask.
When I received the email, the code on the bill read mck22500 next to the charge.
I was confused by this, so I called back and the rep told me that I would receive an email with my Samsung warranty registration information after the TV arrived.
I got the email today and it is a Mack Warranty.
I called Mack and they refused to give me their price for a 2 year extension since apparently they adjust the pricing based on contracts with whoever agrees to sell for them.
I was however able to find companies that sell Mack Extended Warranties online.
The 3-Year Extended In-Home Mack Warranty currently retails for $129.97, so you know I got a nasty upcharge for this 2-year plan...I'm guessing at least 125%-150%.

So not only was I never informed up front that this was a Mack Warranty, I was lied to and told that this was an extension of the Samsung Warranty. Granted the sales rep knows he can get away with saying that (he can always say..."you thought I meant A, but I really meant B"), but the fact that they did not tell me up front that the warranty was from someone else clearly indicates that they are not being honest and forthright with their sales tactics. If they had told me up front that I was getting the warranty from someone other than Samsung and that it was from Mack I would DEFINITELY NOT have agreed to the purchase of this extended warranty. A couple of crappy HDMI cables and shipping upgrade DO NOT make this worth the purchase.

I would appreciate some guidance from any of you who have run into this issue before as to what I should do next. Thanks.

Simply call them and tell them you don't want the EW

jmshiraef
09-23-2011, 02:15 PM
Simply call them and tell them you don't want the EW

They aren't open until Monday. I'll certainly report how they handle it for future buyers.

To give them credit: The TV was delivered on time and in NEW perfect condition--certainly the most important thing...

ImRizzo
09-23-2011, 02:45 PM
I've spoke with them on Saturdays and Sunday mornings, they will probably charge you for expedited delivery

HighChase
09-26-2011, 01:11 PM
Good day Gentlemen!
I was looking for another Blu-Ray player online (was considering PS3 console but... my brother gave me a nice present - Logitech remote control which works fine with everything but PS3 - it needs an adapter for $60) and was pleased to discover that East Coast TV again killed everyone with their prices. Example: Amazon, Samsung Blu-Ray player BD6500 - $144, Megamind bundle - $185. East Coast - BD6500 - 170, Megamind - 90. i didn't get to the shipping cost with Amazon, but East Coast took from me $11.5 for FedEx. I have to say that I was and still am a huge fan of Amazon. I absolutely love their return policy and ability to compare, research and save on a lot of items. Now I discovered a new shopping buddy and I'm happy with it.

zach333
09-26-2011, 01:26 PM
Hey everyone im a student at texas tech university and was searching for tvs last night and found a great deal at ECTVS. Now i was always taught if its to good to be true it probably is. But after doing a search on them i noticed they had great reviews. But i have been reading through this forum and have found mixed reviews. So i decided to take the chance and purchased a 60" Lg plasma. It cost me a little bit over a grand. Now this happened last night at around 12:30 AM. I recieved my email conformation and now am awaiting i assume for the call for conformation? Im really nervous and worried about this whole deal so im praying for the best. I have a short temper and i can tell this whole situation can go either very well or very bad! Im not a ECTV rep or anything like that or trying to bring them down. Ill keep everyone updated on everything that happens with the process of the purchase to the arrival of the tv. Ill even put a picture up when it arrives!

ImRizzo
09-26-2011, 01:30 PM
Hey everyone im a student at texas tech university and was searching for tvs last night and found a great deal at ECTVS. Now i was always taught if its to good to be true it probably is. But after doing a search on them i noticed they had great reviews. But i have been reading through this forum and have found mixed reviews. So i decided to take the chance and purchased a 60" Lg plasma. It cost me a little bit over a grand. Now this happened last night at around 12:30 AM. I recieved my email conformation and now am awaiting i assume for the call for conformation? Im really nervous and worried about this whole deal so im praying for the best. I have a short temper and i can tell this whole situation can go either very well or very bad! Im not a ECTV rep or anything like that or trying to bring them down. Ill keep everyone updated on everything that happens with the process of the purchase to the arrival of the tv. Ill even put a picture up when it arrives!

Waiting to hear your outcome, I've never had a problem with them.

zach333
09-26-2011, 01:35 PM
should i be worried that they havent called me yet to confirm it? Its 2:35 Pm and i ordered last night at around midnight?

ImRizzo
09-26-2011, 01:37 PM
Chill a bit, if you don't hear by tomorrow give'em a call but maintain your temper, it'll go fine.

zach333
09-26-2011, 01:38 PM
oh and this is the tv i ordered LG 60" PV450 Series Plasma HDTV . Dont know to much about plasmas but from what ive read it sounds like a great tv!

War71
09-28-2011, 04:46 AM
First time poster and I have some good and semi-negative feedback on ECTVs. Stay tuned as I'll check in later with updates regarding a recent purchase.
W.

ImRizzo
09-28-2011, 05:44 AM
oh and this is the tv i ordered LG 60" PV450 Series Plasma HDTV . Dont know to much about plasmas but from what ive read it sounds like a great tv!

The new LG panels have received great reviews, Good Luck keep us posted.

HighChase
09-28-2011, 08:22 PM
I was looking for another Blu-Ray player online (was considering PS3 console but... my brother gave me a nice present - Logitech remote control which works fine with everything but PS3 - it needs an adapter for $60) and was pleased to discover that East Coast TV again killed everyone with their prices. Example: Amazon, Samsung Blu-Ray player BD6500 - $144, Megamind bundle - $185. East Coast - BD6500 - 170, Megamind - 90. i didn't get to the shipping cost with Amazon, but East Coast took from me $11.5 for FedEx. I have to say that I was and still am a huge fan of Amazon. I absolutely love their return policy and ability to compare, research and save on a lot of items. Now I discovered a new shopping buddy and I'm happy with it.
I received both items this morning by FedEx. The Blu-Ray box was once opened and resealed. Does it mean the player is "refurbished" rather than "brand new"? I don't know. Items (player, remote, batteries, user manual, Styrofoam, protective plastics, etc) inside the box appear to be new and unused. I'm yet to check the player's operation. Megamind starting kit is new and factory sealed.

zach333
09-28-2011, 09:18 PM
Update on my situation.

East Coast Tv called me on the 27th, 2 days after I ordered it (likely cause I ordered late on the 25th. ) Anyways I think it was Steve I spoke with but he seemed like a pretty nice guy and confirmed my order than proceeded to telling me about the great bundle deal they had going with a 3 year warranty and 3 hdmi cable plus "white glove service" with faster shipping for $150. Actually is a great deal but I denied it. He informed me that it wouldnt be shipped out till next monday which I was fine with. Today I got an email saying my order has been shipped! I guess he told me it wouldnt ship till monday to make me get the extra deal.. and im sure this is how they can offer such low prices due to extra deals they sell after the order..oh well thats smart business. The delivery service is with AM home delievery. So thats where im at right now keep everyone updated.

Question, Will they still bring my tv in and plug it in and make sure its the right tv and everything works if i didnt get the "white glove service"

Thanks guys
Zach

nazarein
10-02-2011, 09:09 AM
Hi, I'm Naz and i enjoy beating dead ponys. I placed an order at eastcoasttvs at 2:10 am on friday morning the 30th and wasnt even thinking their quality of service might be poor so i googled "eastcoastTVs free shipping" and ended directed here from AVSforum.

I do find this thread useful for impatient people such as myself who start to question what they did after the purchase and id like to join in.

I tried to confirm my order via E-mail because i hate using phones, I even originally gave eastcoasttvs the wrong number, no go that way. I too accidentally used the paycheck code with a credit card purchase and that was supposedly the reason I had to call. they contacted me by e-mail at 10 am Sunday morning, the 2nd of September, asking me to give them a call.

On the phone I was the rude one as my phone was dieing but after explaining I had to rush the man on the other side kept it short and simple, even avoiding attempting to sell me HDMI cables(I have 2 20 foot 24 AWGs off monoprice anyway) and the warranties. He says it will be shipped out on Thursday and arrive 2 weeks from now, I will receive a call from the shipper the day before delivery.

I do not own a camera for pictures of my HT setup for those that enjoy calling shill, best i could do is provide a link to my favorite forums where i exclaim what TV i purchased. was originally going to go with a P42S30 off newegg but they where conveniently out of stock and i believe it was someone on this forum whos opinion made me jump for the P42ST30 instead as it was a much better panel.

It looks like they just reach my area, Lancaster PA, 17603, on the shipping map but im not entierly sure... judging by the location of the susquehanna and its relative location to me.
https://www.eastcoasttvs.com/v/ShippingMap.PNG


10/3: called October 3rd to correct the phone number, spoke with a Michael, took less then 30 seconds and corrected number was on the order statues within 15 minutes.

10/7: getting inpatient so i called to see if my order at least shipped. guy on the other end sounded a little angry when he started explaining i only had ground shipping and it wasn't coming out of "that" warehouse. so if you plan on going with free shipping prepare to wait in anxiousness.

10/10: still no word, id like to beat myself in the head with a hammer to shorten this wait.

10/10 7 P.M.: card is finally charged, hope this means TV will arrive in the next few days.

"When will my order ship?
We will ship your order shortly after we receive payment from you."

they didn't ship it till 10 days after i ordered?? its like they give people with free shipping the worst service possible to make you think otherwise next time.

10/15: NO WORD YET, i understand their plan now. they wait untill you get your next paycheck to deliver to make you think you shoulda just gave them the extra $$$ for shipping.

10/16: amazon has the same television for the same price now with 3-5 days shipping. if i dont get a call within the next 2 days im canceling my order and disputing the charge to order off amazon, this wait is insane.
10/16: called to see if they could tell me where it is this time, was told it didnt even ship yet... then i was told they dont know if it shipped because the warehouse its coming out of isnt open today.

10/18: received 2 e-mails telling me my package shipped by AM Home Delivery on the 17th... 18 days after the order was placed. tracking # not working.

AM Home Delivery experience

10/19 got a call at 8:00 saying the TV will be delivered at 8:15, TV arrived at 11:42. delivery guy braught it inside even though ECTV told me it was curbside, the bill of lading says "deliver into room of choice, remove packaging, and plug in." delivery guy one spoke broken English, asking me "you don wan no stand on it?" when i asked to just have it plugged in while i held. delivery guy 2 was a larger younger dude who carried it alone on one shoulder from the truck, up 5 porch steps, and to the living room. as soon as it turned on the paper was signed and it was out of their hands.

only real problem with the process is the wait it took to ship out my order. by the time it arrived amazon had the same TV for 8$ more with free 3-5 shipping.

War71
10-04-2011, 01:21 PM
Update:
I ordered late on September 13th, received an email from Michael asking I call to confirm. I'd seen the card hadn't been charged yet, order 'processing'. Called back, I did white glove shipping for $89 as I didn't need the HDMI cables. Got the extended in home warranty (Mack) for $121. He was pretty cool and gave me an accurate price with tax and shipping. Fair enough.
Card didn't charge until Saturday when a driver called and said he was on my way with the TV. I ordered on Tuesday so, was pretty happy.
He arrived alone, just a van, loaded with TVs. Box was sealed, no damage, I carried it up with the driver. He was as well, a nice guy. I was going to mount it on the wall, but wanted to try it out. Plugged it in, worked great, two days later, mount arrived from another place. Lags in the studs, tv up and bingo, HD heaven. So far tv has been great. Mack did not arrive as of yet though I called last week and they said sometimes it can take two weeks, just sit tight and call back if there's any problem. So, I'll keep you posted on when that happens (soon I hope!)
war

Edit: I ordered the Samsung UN60D7000 and LOVE IT!

Duncical
10-04-2011, 02:25 PM
Still nervous about ordering from these guys, I think I may just spend a couple hundred extra and buy from a store.

ImRizzo
10-04-2011, 03:47 PM
Still nervous about ordering from these guys, I think I may just spend a couple hundred extra and buy from a store.

Chill, there are many more positive feedbacks here, than disappointments/ They are as good as most other E-tailers and have great prices.

LaserMike
10-10-2011, 12:00 PM
I am going to order a Laservue from ECTV before the 16th, I will let everyone know how the process goes.......

Duncical
10-11-2011, 10:04 PM
I am going to order a Laservue from ECTV before the 16th, I will let everyone know how the process goes.......

Let us know.

War71
10-12-2011, 02:55 AM
Update 10/12/2011:

FINALLY received my MACK warranty in the mail. I took delivery of my Samsung UN60D7000 over three weeks ago. I thought that I'd get the warranty earlier, but I did receive it. That gives East Coast TVs low marks, but everything else was really on the level. Price couldn't be beat, sure they use local couriers and don't have a brick and mortar store, so they can keep those costs down for customers which I'm cool with. Overall, they were LEGIT and I'll buy from them again when I'm doing the 3D blu ray or home theater equipment. I give East Coast TVs a 4 out of 5 rating. Love my TV. Now if you'll excuse me, I'm going to watch the news and have a coffee!
Happy Viewing,
War

flipside99
10-12-2011, 10:28 AM
Ordered a sharp LC70LE734U and a samsung blu-ray player on sunday the 10th. Got a call a couple hours later with the up-sells for " express white glove delivery" and warranty. I declined the warranty because my CC automatically double factory one, but did pay $70 for the "white glove" service.

TV arrived today the 12th without the blu-ray player. They have quite an interesting definition of "white glove delivery". During the upsell it was "They set up the TV to make sure it works and there's no damage" when in reality it was "pull the top of the box off and plug it in to make sure it turns on" They wouldn't carry it 10 feet to place it on top of my entertainment center, even after I offered them 40 bucks to do it.

I called back to ask about the so called "white glove" service and was told that's exactly what it is, and that I got my TV in 2 days and I should be happy. I asked about the blu-ray player and was told it would come by fedex but they couldn't provide me a tracking number.

formgen
10-12-2011, 10:51 AM
I ordered my Sharp LC70LE735U on 10/11 and received shipment notification today, 10/12. I did not get the upsell phone call, I put this statement in "Order Comments" block, looks like they actually read that.

"I DO NOT want the extended warranty, upgraded shipping, cables, etc... DO NOT CALL to upsell me!"


I'm in Charleston, SC and shipping was only $39, I will post back when it's delivered.

zach333
10-14-2011, 12:26 PM
Got my tv in yesterday in the time slot they said it would be delivered. the guys came in opened the box and checked it out. I didn't sign my paper until I Plugged it in and made sure everything worked. Everything works fine and is brand new! P.S I don't know what the difference between white glove and no white glove is cause they brought it in and checked it and I didn't get white glove service!

nazarein
10-14-2011, 02:56 PM
hi zach, just wondering, was this with the free delivery service? may of missed it if you said so earlier... i was told it'll be curbside and im wondering if i have to run an extension cord out the door to check it:what:

i understand they use multiple shippers though so my experience will probably be different.

ImRizzo
10-14-2011, 03:05 PM
Update 10/12/2011:

FINALLY received my MACK warranty in the mail. I took delivery of my Samsung UN60D7000 over three weeks ago. I thought that I'd get the warranty earlier, but I did receive it. That gives East Coast TVs low marks, but everything else was really on the level. Price couldn't be beat, sure they use local couriers and don't have a brick and mortar store, so they can keep those costs down for customers which I'm cool with. Overall, they were LEGIT and I'll buy from them again when I'm doing the 3D blu ray or home theater equipment. I give East Coast TVs a 4 out of 5 rating. Love my TV. Now if you'll excuse me, I'm going to watch the news and have a coffee!
Happy Viewing,
War

You can Pick-up at their NJ facility at least they offered me that opportunity.

ImRizzo
10-14-2011, 03:15 PM
Got my tv in yesterday in the time slot they said it would be delivered. the guys came in opened the box and checked it out. I didn't sign my paper until I Plugged it in and made sure everything worked. Everything works fine and is brand new! P.S I don't know what the difference between white glove and no white glove is cause they brought it in and checked it and I didn't get white glove service!

White glove is delivery to requested location in the house, within reason, removing the packings setting up the stand putting on its Media stand connecting and starting up to verify if all is good Seller adds a given amt(varies and is usually negotiable somewhat) to inc a profit. where as when mine was delivered the driver brought into my home (I helped), unboxed it, I unpacked it with his help. He help me with the stand and then help me put it on my media stand he waited as I hooked it up .(hmmmm?? sounds like white glove) and it only cost me a $25 tip Driver was a really nice guy.

RaviRamesh
10-14-2011, 05:07 PM
Hi everyone, I just joined the forum. I am planning to buy a tv deciding on either sony xbr 65" or samsung un65 8000 .
Can anyone tell me about buy,com reliability. I had bad experience with Amazon vendor (gamzi digital) who sold me a stollen Sigma camera which did not work after few day and I sent it to the manufacturer for service and they ceased it and that was the end of it. The vender named Isreal never answer the phone.


Now I am trying to get as much info as I can before I buy this TV.

Stores like Best Buy may be better but online sale price is much lower with no tax and shipping etc.,

Please help......thanks

nazarein
10-15-2011, 10:49 AM
Bestbuy has a higher BBB rating and will probably get your shipment to you faster then eastcoasttvs.

ImRizzo
10-15-2011, 12:02 PM
Bestbuy has a higher BBB rating and will probably get your shipment to you faster then eastcoasttvs.

Plus higher prices and taxes ?

nazarein
10-15-2011, 12:21 PM
not arguing that, but as others have put it, once they got your money your no longer a valued customer in their eyes. they wont even give me a tracking number or tell me what shipping company has my TV.

HighChase
10-16-2011, 07:09 PM
nazarein, other people's experiences with East Coast TV tell you nothing?
Best Buy are bunch of thieves.
UN65D8000 from Best Buy: $4,859.98 plus tax (http://www.bestbuy.com/site/searchpage.jsp;jsessionid=B711A289E38CFDC6BE448B02 CA6C4D75.bbolsp-app04-56?_dyncharset=ISO-8859-1&_dynSessConf=-1323485610022684857&id=pcat17071&type=page&st=un65d8000&sc=Global&cp=1&nrp=15&sp=&qp=&list=n&iht=y&usc=All+Categories&ks=960)
UN65D8000 from East Coast: $3,749.00 no tax (http://www.eastcoasttvs.com/SearchResults.asp?Search=un65d8000)
$1,100 difference, plus possible tax, plus possible delivery charge by Best Buy. It could be close to $1,500!

The D8000 series TV's are awesome! I love mine.

nazarein
10-16-2011, 07:48 PM
well, its been 17 days since i ordered a TV off eastcoasttvs and today they told me it didnt ship. im about to cancel and go with amazon which has it at the same price now with 3-5 day shipping. still suggest shopping around, these guys quality of service seems hit or miss, something you may not want when your dropping thousands of dollars. amazon has the UN65D8000 for 3,999.00 + a killer return policy and MUCH better free shipping...

HighChase
10-17-2011, 08:41 AM
amazon has the UN65D8000 for 3,999.00 + a killer return policy and MUCH better free shipping...
Yes, Amazon is only 250-300 dollars more. Plus tax! I don't know what your tax is if any. I had to make the same decision, and the tax killed the Amazon deal. I'm in NYC and I have to pay almost 9%(!) tax here (can't wait to retire and move to TX or AZ or Aruba). My TV was $2,700 from East Coast and about $2,900 from Amazon (not someone else selling on Amazon). Plus over $250 in tax. No way! I'm too cheap to pay $450+ bucks for a flawless service (tax on UN65 for me would be over $350, plus $300 difference in price = over $650!). By the way, FedEx will not carry your TV inside, unpack it and wait till you hook it up (Yes, I did buy a TV in the past from Amazon). Delivery guys from AM (was it AM delivery?) did all of the above. And no, i did not buy any "White Glove" service (thanks to members of this forum). Didn't I mention my "cheapness"?
I'm thinking, East Coast probably doesn't have UN65 in it's stock and has to order it elsewhere. So they are waiting. I'd probably call and "threaten" them with order cancellation.

formgen
10-19-2011, 05:19 AM
Update on my Sharp LC70LE735U ordered on 10/11/11. It arrived yesterday, 10/18/2011. the shipping company, AM Shipping, called the day before to arrange appointment time and told me they would call about 30 minutes before getting to my house. They carried the TV into the living room, unboxed it, installed batteries, powered it on to test, and then they left to allow me to bask in the glory of 70" of 3D goodness :)...

East Coast TV is legit in my eyes and beat the competition by at least $200-$1000 depending on who you go with. I chose the cheap shipping option, $39 by the way. Not too shaby since it's coming all the way from NY according to tracking number.

formgen
10-19-2011, 05:21 AM
Also, they no longer swipe your card in your house. The charge is applied as soon as the TV ships from the warehouse.

TideSaint
10-19-2011, 10:05 AM
Update on my Sharp LC70LE735U ordered on 10/11/11. It arrived yesterday, 10/18/2011. the shipping company, AM Shipping, called the day before to arrange appointment time and told me they would call about 30 minutes before getting to my house. They carried the TV into the living room, unboxed it, installed batteries, powered it on to test, and then they left to allow me to bask in the glory of 70" of 3D goodness :)...

East Coast TV is legit in my eyes and beat the competition by at least $200-$1000 depending on who you go with. I chose the cheap shipping option, $39 by the way. Not too shaby since it's coming all the way from NY according to tracking number.


I ordered the Sharp LC70LE734U from them on Friday, October 14th. After some billing problems on my end (went over my debit limit for the day, took 3 kids to Toys R Us and Chuck E Cheese first), I just received an email stating the TV has shipped and it included a tracking number. Hopefully it will arrive in the next day or two. Will update accordingly.

Also, just wanted to say that this thread was very helpful in determining whether or not to use East Coast TVs. For future buyers sake, I hope you don't delete it. :yippee:

Duncical
10-20-2011, 04:54 PM
Should one order white glove or free ground rizz?

ImRizzo
10-20-2011, 04:57 PM
Should one order white glove or free ground rizz?

I went with Free del the driver helped me move into my home, unbox it put it on the stand and then on my media console and plug it in. I don't know what more White glove would include.

TideSaint
10-21-2011, 10:49 AM
Well, AM Trucking called me last night (Thursday) to say that they will be delivering my TV on Monday due to the Jewish Holiday. So far everything seems to be above board. Again, will post updates as they happen.

Duncical
10-21-2011, 02:47 PM
I went with Free del the driver helped me move into my home, unbox it put it on the stand and then on my media console and plug it in. I don't know what more White glove would include.

What if I find something broken after delivery guy leaves how would I deal with that with an online merchant like this.

ImRizzo
10-21-2011, 03:22 PM
What if I find something broken after delivery guy leaves how would I deal with that with an online merchant like this.

Most online E-tailers indicate any product problems are to be resolved by Manufacturers All you want to confirm is if panel is DOA

saltysteve
10-25-2011, 10:12 AM
Can't you just do a charge back on your card IF
You didn't get a perfectly good working set, if they don't exchange it??

ImRizzo
10-25-2011, 10:46 AM
Can't you just do a charge back on your card IF
You didn't get a perfectly good working set, if they don't exchange it??

Verify with east coast re: their return policy.

saltysteve
10-25-2011, 11:35 AM
Verify with east coast re: their return policy.

My credit card insures that I get what I paid for and I have read great things about them except for the fact that I don't think they are a authorized dealer.
I also think they write their own reviews.

Everyday three to give people buy from them and give them a five star
Rating on the same review site??????????

That's pretty amazing!!


I have read their policy.
No refunds, returns, our exchanges

TideSaint
10-26-2011, 06:57 AM
Well, I'm here to share my experience as promised. The AM Trucking people called and scheduled a delivery between 11 and 3 on Monday. They called me at 8:30 saying they would be early and to expect delivery around 10. They got to my house, which is out in the middle of nowhere, just fine and on time.

They unloaded the box from the truck and it still had the straps on it from the manufacturers packing department. They brought it in, fired it up, and it looked great. I inspected it for damages and found nothing wrong with it. Due to the base being unattached I was unable to hook everything up to it before they left but I felt confident that everything was ok.

Later Monday night I was able to attach the base and move this monster onto my entertainment center. I hooked up my cable box and turned on an HD football game I had recorded the day before and the TV damn near blew my eyes out it was so big and looked fantastic. I fooled around with the screen settings for a bit and I couldn't be happier.

I was skeptical at first about East Coast TV's, but my transaction with them went off without a hitch. I would buy from them again.

dsskid
10-26-2011, 11:52 AM
Good to hear, and congrats on your new display.

saltysteve
10-28-2011, 05:17 AM
Its funny how every good write up our review is posted by a user with three posts or so.

Hahaha, I think these guys (east c. TVs) write up ask this themselvs. For one the review sites online give them five stars, but then I see that they are giving everybody five stars!

BBB is legit and doesn't think to highly of them.

I say its a gamble for sure, better odds than the casino though =)

My advice is to start out with a small purchase and see what happens.

I might order a cheap 32 and go from there.

Its also interesting how east coast TVs hasn't been on this forum for a long time. You think they would use such a popular place to further there business.

I think that says alot right there about their customer service.

jusHD
10-28-2011, 11:48 AM
Said it before say it again I have purchased from there as have other long time members here without a problem.

sfs
10-31-2011, 08:45 PM
Hello All, I'm a new member that joined today after reading many, but not all, of the posts on this thread about East Coast TV (ECTV). I plan to do what several others on this thread have done and post on my experience with ECTV as it develops. I feel kind of obligated to do so after so many others have done the same.

First of all, I'll apologize in advance for the length of this post, but I want to be thorough so that my post is useful and believable.

I know from reading previous posts, that some of you may disregard my posts on this subject because I am a new member and there are many people who are suspicious about the high proportion of new members defending ECTV.

I understand those concerns and I doubt that there is much I can say to allay those concerns/suspicions, but I will state for the record that I have no affiliation with ECTV and in fact had never even heard of them before this past Saturday (10/29/2011). Also, I don't really know if I'll be defending them or condemning them because I am still early in the process.

Background:

I am not particularly knowledgable about TVs or video technology in general, but do like to do some research before making a relatively major purchase.

I had 42" Panasonic Plasma (TH-42PZ85U) that I was very happy with until my house was robbed last month (huge bummer, life goes on). Anyway, because of my experience with that tv, some very general research and feedback from others, I decided that I was going to stick with a Panasonic Plasma when replacing the tv.

After having made that decision, I performed some additional research (mostly Consumer Reports and Amazon reviews with some message boards / forums) and decided on either the Panasonic VIERA TC-P50ST30 or TC-P50GT30 50-Inch 1080p 3D Plasma HDTV (the TC-P50VT30 was prohibitely expensive for my budget).

Most of the reviews/comparisons that I read seemed to indicate that the GT wasn't worth the extra money unless you really felt the need for the THX certification. I didn't real care about that, but I did really want a VGA input because I often plug my laptop into my tv to use as a monitor and I couldn't really find anything conclusive about how well a VGA to HDMI converter would work.

I almost always start with Amazon when shopping and usually end up buying from them (Prime membership and free expedited shipping usually plays into that decision).

Amazon had a good price on the ST line; $699.95 for the 42" and $849.43 for the 50". The GT was more expensive at $1197.96. I actually was fine with the 42" and almost just pulled the trigger on it because it was so cheap (relatively speaking). However, I decided to do some last second Googling on the GT to see if I could find a deal on it.

East Coast TV:

That's when I found ECTV. They had the ST 42" for $749, the ST 50" for $918 and GT for $1,015.00. So the ST models were a bit more expensive, but the GT (which I really kind of wanted) was almost $200 cheaper.

At that point I did some quick research on ECTV. They had a 9.5 out of 10 rating on 835 reviews on reselleratings, but I wasn't familiar enough with that site/organization to take that as gospel. There were two Yelp ratings (I use Yelp all the time) and both were positive. There were mixed reviews on this forum and on avsforum. So my research was not very conclusive, but the bottom line is that I used the $200 cheaper ECTV price to rationalize buying the GT and so ordered from ECTV despite not having the high degree of certainty that I would have liked to have.

Note: There was another Yelp entry for a company called "East Coast TV Satellite Sales & Installation" that has an address in Seabrook, NH and a completely different website URL (www ec-tv dot com instead of www eastcoasttvs dot come) that had two negative ratings that sound eerily like the negative reviews for ECTV on this forum. I don't know if the Yelp raters just associated the reviews with the wrong company or if more people are confusing these two companies.

I'll start the timeline in another post because this one is already ridiculously long.

sfs
10-31-2011, 08:54 PM
Okay, now on to my actual experience with East Coast TV (see my previous post for background).

I ordered the Panasonic 50" GT30 Series Plasma HDTV (TCP50GT30) on Saturday, 10/29/2011 at 6:37 pm for $1,015.00 plus standard shipping ($29) and a 2% discount for the "Pre Black Friday Sale" (coupon code = 'paycheck') and got an immediate email confirmation.

The next day (Sunday, 10/30/2011) I got the same call that most of the other members reported where the guy tries to sell you on HDMI cables, white glove delivery service and a warranty. The call went a little bit differently with me because he first informed me that the 2% discount was only available to orders paid via certified check, money order or wire transfer. It does actually say that on the website, so I told him that I would just mail them a check. He then told me that sending a check would slow the delivery process down and that if I wanted to keep it on the credit card he would try to save me $20 by throwing in two HDMI cables for $40. He said that they were the latest HDMI cables that were needed for 3D support and are normally $40 each. He also said that they were running a special where they could offer the white glove delivery service and 3 year warranty for $179. He strongly implied that it was a bad idea not to do the white glove delivery service because without it, they would just drop the box off with me and leave before I could hook it up and confirm that everything is working. This seems to be bordering on an outright lie based on reading other posts in this thread. However, it seemed reasonable to me at the time because I couldn't determine why one would otherwise pay for white glove delivery service if it wasn't true.

I told him that I'd think about it and call him back. I did a quick Google search on "3D HDMI cables" and it seemed like they range from $5 to $12 with the outlier being a Monster brand cable for $35. I also did a quick SquareTrade quote on a $1000 tv and got a quote of $122 (or something close to that).

At this point I was feeling a little bit nervous about the whole thing and was leaning toward getting the warranty (which the guy said was actually provided through Panasonic) just to be safe. Therefore, I could either a.) Pay the $179 for a grand total of $1,194 or b.) I could cancel the order and buy it through Amazon for $1,197.96 (white glove delivery is free) plus about $122 for a SquareTrade warranty for a grand total of $1,319.96.

Ultimately, I decided to stick with ECTV to save the hassle of canceling and re-ordering as well as the $125.96 difference (assuming the SquareTrade quote ended up being accurate).

I called ECTV and told the guy that I would take the white glove delivery service and warranty combo for $179, but that I didn't want the HDMI cables for $40. He then offered me the same cables for $20, which I accepted because $10 each fell within the range I saw on Amazon.

So the final price for the tv, shipping (still being charged the $29 shipping even with the white glove service), white glove delivery service, 3 year warranty and 2 HDMI cables came to $1,243, which is pretty much what I would have paid at Amazon without the 3 year warranty.

The guy told me that the tv would ship the next day (Monday, 10/31/2011).

Assuming everything goes well, I think it will be worth having dealt with the used car dealer approach this company seems to have in order to get the cheaper price.

As of tonight (Monday, 10/31/2011), I have been able to log in to their site and my order is listed correctly with a status of "Processing."


I will call tomorrow and see if I can get the delivery company contact info so that I can call them rather than waiting for them to call me. It seems like that might be a good idea based on some of the other posts.

I will keep posting updates as things move forward.

ImRizzo
11-01-2011, 08:13 AM
Okay, now on to my actual experience with East Coast TV (see my previous post for background).

I ordered the Panasonic 50" GT30 Series Plasma HDTV (TCP50GT30) on Saturday, 10/29/2011 at 6:37 pm for $1,015.00 plus standard shipping ($29) and a 2% discount for the "Pre Black Friday Sale" (coupon code = 'paycheck') and got an immediate email confirmation.

The next day (Sunday, 10/30/2011) I got the same call that most of the other members reported where the guy tries to sell you on HDMI cables, white glove delivery service and a warranty. The call went a little bit differently with me because he first informed me that the 2% discount was only available to orders paid via certified check, money order or wire transfer. It does actually say that on the website, so I told him that I would just mail them a check. He then told me that sending a check would slow the delivery process down and that if I wanted to keep it on the credit card he would try to save me $20 by throwing in two HDMI cables for $40. He said that they were the latest HDMI cables that were needed for 3D support and are normally $40 each. He also said that they were running a special where they could offer the white glove delivery service and 3 year warranty for $179. He strongly implied that it was a bad idea not to do the white glove delivery service because without it, they would just drop the box off with me and leave before I could hook it up and confirm that everything is working. This seems to be bordering on an outright lie based on reading other posts in this thread. However, it seemed reasonable to me at the time because I couldn't determine why one would otherwise pay for white glove delivery service if it wasn't true.

I told him that I'd think about it and call him back. I did a quick Google search on "3D HDMI cables" and it seemed like they range from $5 to $12 with the outlier being a Monster brand cable for $35. I also did a quick SquareTrade quote on a $1000 tv and got a quote of $122 (or something close to that).

At this point I was feeling a little bit nervous about the whole thing and was leaning toward getting the warranty (which the guy said was actually provided through Panasonic) just to be safe. Therefore, I could either a.) Pay the $179 for a grand total of $1,194 or b.) I could cancel the order and buy it through Amazon for $1,197.96 (white glove delivery is free) plus about $122 for a SquareTrade warranty for a grand total of $1,319.96.

Ultimately, I decided to stick with ECTV to save the hassle of canceling and re-ordering as well as the $125.96 difference (assuming the SquareTrade quote ended up being accurate).

I called ECTV and told the guy that I would take the white glove delivery service and warranty combo for $179, but that I didn't want the HDMI cables for $40. He then offered me the same cables for $20, which I accepted because $10 each fell within the range I saw on Amazon.

So the final price for the tv, shipping (still being charged the $29 shipping even with the white glove service), white glove delivery service, 3 year warranty and 2 HDMI cables came to $1,243, which is pretty much what I would have paid at Amazon without the 3 year warranty.

The guy told me that the tv would ship the next day (Monday, 10/31/2011).

Assuming everything goes well, I think it will be worth having dealt with the used car dealer approach this company seems to have in order to get the cheaper price.

As of tonight (Monday, 10/31/2011), I have been able to log in to their site and my order is listed correctly with a status of "Processing."


I will call tomorrow and see if I can get the delivery company contact info so that I can call them rather than waiting for them to call me. It seems like that might be a good idea based on some of the other posts.

I will keep posting updates as things move forward.

I got the Status "Processing" 2 days after my set was delivered. ? updating the status info is not a priority with them. But everything else was fine.

sfs
11-01-2011, 10:01 AM
I called today got passed around a couple of times, but ended up speaking with the guy I talked to on Sunday (Jay). He said that the tv shipped, but that they have several delivery companies and the assigned delivery company hadn't been entered into the system yet. He said that it would be entered into the system today, at which point I will receive an email. He said I will then get a call from the delivery company the day prior to delivery. He said that the delivery company would likely be AM (same company identified in many other posts) and that the tv should be here before the weekend.

sfs
11-02-2011, 02:15 PM
I got 2 emails from ECTV yesterday afternoon indicating that the tv has shipped and been assigned to AM Home Delivery. The emails contained the tracking number and contact info for AM.

Also, the status on the ECTV website has been changed to "Shipped."

I called AM today. The main number is for the east coast HQ in NY, but the person I spoke with was able to look up my delivery and told me that it should be delivered Thursday or Friday. She also gave me the number for the MD warehouse, which I called. The guy I spoke with (Freddie) said that they were still processing today's incoming shipments and wouldn't be done until around 7:00 or 8:00 pm, at which point he would call me back to schedule the delivery.

c3r1h5
11-10-2011, 01:18 PM
SFS, any update? I'm curious to see if everythig worked out.

bronnie23
11-17-2011, 07:03 AM
New member here, after reading about 30 pages of this thread with some trepidation I am considering purchasing a LG-5600 from ECTV
as of today 1,275 and an additional 2 percent off. My question is with Black Friday and Cyber Monday approaching, is there usually price cutting at BB and Amazon around this time? My concern seems to be with the randomness of del times with ECTV, esp if I go with standard ground. Mobile AL . As an aside, great forums. This old noob has gleaned a great deal of info from them.

Thanks

reelflyrod
11-17-2011, 08:33 AM
We are in the middle of dealing with an issue with East Coast TV's. I will keep you posted on the results. I own a successful internet retail business myself, so I won't tolerate subpar service. My email to East Coast TV's:

The LG 65” TV finally arrived yesterday afternoon, 9 days from the date it was supposed to ship. We paid $139.90 for Express delivery, but the TV was shipped by normal ground shipping. Please credit my card back for the $100 price difference paid for express shipping.

The bigger issue is the TV has a large white patch in the middle of the screen. It is present all the time the TV is on, but more noticeable on the dark background. When the delivery guys brought the TV in, we plugged it in and saw the static background, so the white patch was not visible. They declared the TV worked and wanted a signature and were unwilling to wait for the TV to be properly set up.

I am notifying you of this problem in writing within 24 hours of delivery. Please provide instructions regarding how we should proceed to have this TV replaced. Thank you.

johndbro1
11-25-2011, 12:31 PM
I ordered a tv (Samsung pn64d550) from East Coast on the 18th. They contacted me by email about the coupon I used - The 2% off coupon banner ad does not say that it's only for cash, they really should include that little tidbit on the ad. I spoke to Steve on the phone, and he was polite and pleasant. He said it would arrive in 1-2 weeks.

Anyways, that was the 18th. We'll see how it goes. The order says 'processing', but that appears to be typical.

P.S.

Yes, I'm another person who is posting for the first time on HD forums on the East Coast topic - that's because I have nothing to contribute to any debate about the quality or value of any particular TV. The only thing I can contribute is my experience as a consumer.

sfs
11-29-2011, 09:30 AM
Hello All,

Sorry for not posting an update before now. It's been a hectic month.

Anyway, so I got a call from AM shipping around sometime the evening of Wednesday 11/02. They wanted to schedule it for Thursday, but I asked to have it scheduled for Friday instead. They said that they would put a note on my record and I would receive another call the next day to schedule.

I did get that call and they scheduled for Friday morning (I think it was a 4 hour window of 7:30 am to 11:30 am or something like that). They said we were the first stop of the morning, so I was expecting them to come around 7:30 am. They must have got a late start because they got to the house later than I expected, but still within the window.

There were two delivery guys. They were nice enough, but clearly in a rush. They carried in the tv, unpacked it and set it up with the static background and declared that it worked and asked me to sign for it.

I refused and said that I wanted to hook it up and see the picture first, so I quickly plugged in my FIOS box and PS3 and both came up and looked good.

I also wanted to try the VGA input, because that was one of the reasons I went with the GT instead of the ST. However when I looked on the tv for a VGA input, I couldn't find one. I explained what I was looking for to the delivery guys and then confirmed the model number. They were getting very impatient at this point and were telling me that it wasn't their problem and that I needed to sign. I told them I wasn't going to sign for it if it didn't have the features that were advertised.

I first double-checked the specs on the website (to make sure I wasn't crazy) and then checked the manual. The manual indicated that there was a "PC input," as opposed to a "VGA input." I checked the back of the tv and found it, but was still uncomfortable because I wasn't familiar with the input type, which clearly would not work with my VGA cable.

They were not happy and one of the guys got their manager on the phone. At the same time I placed a call to ECTV.

Luckily, the other guy, who is apparently much smarter than I am, dug through all the cables that came with tv and then presented me with what appeared to be a VGA adapter.

At that point, I was feeling a little bit like a prima donna and decided to sign and let them go without my actually having plugged a laptop into the port.

I have since connected two different laptops (one via the Dsub with VGA adapter and the other via HDMI) and both worked great. I have also connected my phone (Droid Charge) using a micro HDMI cable to play videos I've recorded and that works great too.

As a side note; I swear that when I was shopping for this tv that the input was listed as "VGA input," but I must be mistaken because everywhere I look now clearly says "PC input (Dsub)" or something like that, so the confusion there was basically due to my ignorance.

The bottom line is that in the end the tv works great and I really have no complaints about the product. I think that the whole experience was a little bit more stressful than it would have been if I had just ordered through Amazon because the following two things (along with some of the other negative feedback on this forum) made me nervous:

a. The poor return policy from ECTV and
b. The used car salesman treatment I got from the guy who called after I ordered

So basically, my advice is that if you have a decent risk tolerance and are saving a decent chunk of cash, then go with ECTV. If having a stress free purchasing experience is more important to you than saving money, then you may consider going elsewhere. I guess for many people it would depend on how much you are saving.

I saved about $200 in the cost of the tv, but actually probably only saved about $140 if you factor in the fact that I probably overpaid for the 3 year warranty and "white glove" delivery service.

Some additional notes:

1. Definitely don't buy the warranty on the ECTV website, because even if you do want it, you can definitely get a better deal by either haggling with the guy when he calls or going elsewhere. ECTV currently lists the warranty at $249 for the model I bought. I declined that and the guy offered it to me for $179 with the "white glove" delivery thrown in for free.

2. Don't buy the cables they offer unless they offer them for $10 each or less.

3. You don't have to sign for the delivery until you are comfortable with what you got. Use some common sense and be fair (i.e. don't expect the delivery guys to hang out for more than a half hour), but don't let them rush you either. At the very minimum, connect one device and check the picture.

4. If you're interested in the specific model that I got, it's actually now on sale of even cheaper than ECTV is offering it at Amazon ($974.96 with a 30 day return policy). They also offer a Square Trade 3 year warranty for $119.99. It was a bit foolish of me to order the tv just before all the big Black Friday sales came, but I didn't want to go a whole month without a tv (especially during football season!).

Juice668
11-29-2011, 12:27 PM
My experience with East Cost TV's has been by far the worst experience I have ever had!


I will never do business with East Cost TV's again.

sfs
11-29-2011, 05:28 PM
I just registered for the extended warranty I purchased with the tv. It's with Mack Camera. A quick Google search turned about lots of bad reviews. I would advise you not to buy the extended warranty from ECTV. If you really want an extended warranty, you could probably do better by just calling Square Trade. I've never used them myself, but I've heard good things about them and they seems to have much better reviews.

ImRizzo
11-29-2011, 06:03 PM
SquareTrade is one of the better EW providers

npowers83
12-07-2011, 10:30 AM
First post here; here's my experience thus-far:

Ordered a TV on Cyber Monday (Samsung PN59D8000), along with a Samsung BD-5500 Blu-Ray Player and the Megamind 3D bundle. Cleared the whole thing, with standard ground shipping, no additional warranty/cables, for $2015 shipped.

That was 11/28/11 at around 4:00 PM EST.

Yesterday, 12/06/11, card was charged the full amount, and status was updated to "Ready To Ship".

Today, 12/07/11, exactly 10 days after placing the order, I received an email stating my order was shipped via FedEx, with a tracking number. The tracking number is yet to have been added to FedEx's system.

I know that, in certain cases, people have had their gigantor TVs shipped via FedEx through ECTVs, but I was expecting a freight service. From people's experiences, any idea what's going on? Is the FedEx tracking number simply the BD-5500 and the Megamind pack, with other info to follow about the PN59D8000? Or, is it simply "on its way", and should I expect a call within the next few days to arrange delivery?

Final piece of info - I'm in Blythe, CA, so basically on the border of CA/AZ. I'm sure that makes a difference, as I'd expect it to be from a more local delivery service (if it's going freight), and not AM, or some of the other services I've read about in this forum.

Thoughts?

Lunch Journals
12-07-2011, 04:29 PM
I officially feel stupid for not reading this thread before placing my order with ECTV and now I'm worried. The used car-like pitch, the shady "MOHA Shipping" which never picks up the phone, with tracking number system that doesn't work... It's my own fault but I think I might make a preemptive trip into my bank tomorrow and keep them in the loop, just in case. I will not all this to drag out.

It's been less than a week so I will be the one to give them the benefit out of the doubt, but this thread hasn't instilled a lot of confidence in me. This is my first plasma [60" Panasonic ST] so I joined for the info and support, but I thought I would add to this particular mess first.

It is 100% worth paying a little Extra to Amazon for the peace of mind and service. Something I THOUGHT I learned on more than one occasion. :D :)

AngieMaca
12-09-2011, 04:51 PM
My husband just placed his order last night... I really wish he would have let me know so I could research beforehand. These posts make me VERY nervous. We're all the way in Chicago. They called and talked to me today - they talked me into the "white-glove" delivery. I'm thinking we should probably cancel to be on the safe side and just pay more for peace of mind.

ImRizzo
12-09-2011, 05:03 PM
My husband just placed his order last night... I really wish he would have let me know so I could research beforehand. These posts make me VERY nervous. We're all the way in Chicago. They called and talked to me today - they talked me into the "white-glove" delivery. I'm thinking we should probably cancel to be on the safe side and just pay more for peace of mind.

If you call them back to cancel the white glove svc they will drop the price on the svc, but beware the do not accept returns so you have to connect the TV to be sure it's trouble free before signing release. You have to deal with manufacturers if you have a problem. I have made 2 purchases with them and no problems.

AngieMaca
12-09-2011, 09:57 PM
If you call them back to cancel the white glove svc they will drop the price on the svc, but beware the do not accept returns so you have to connect the TV to be sure it's trouble free before signing release. You have to deal with manufacturers if you have a problem. I have made 2 purchases with them and no problems.

I was thinking we should cancel the whole order (not just the white glove service) because of the problems some people have had with them. Maybe I'll wait and see... ugh- decisions, decisions

Lunch Journals
12-11-2011, 05:23 PM
Well... I can say that my results have been overall positive with East Coast TVs.

My nervousness was due to the 'used car salesman' nature of their staff and the fact that MOHA Shipping has an angelfire website with tracking system that is non-existent. I did get a little curt with ECT and stated I needed more information regarding the delivery date which was followed by someone from MOHA calling me and saying the TV would be delivered this Saturday [yesterday] in afternoon.

Lo and behold: They followed through. The delivery gentleman was friendly, professional, and on time. TV was brand new with no drama.. but there was one issue:

They sent me the wrong TV stand. My receipt had the right model number and the sheet taped to the box had the correct info as well: But they sent me the wrong item which was about $50 less expensive. I'm not a jerk and I know mistakes happen so I emailed them politely about it saying I'll take a refund to my CC or perhaps a deal on something not available on their site. [5.1 wireless system WITHOUT Blu-Ray.]

They emailed me back within hours and said they will look into it and get back to me soon.

So yes, it has been a bit stressful but in the end they came through. If they can sort out the mentality of the way they sell things and the shipping situation, they would be a ROCK SOLID reseller - especially for local sales [and I told them that].

Will update when I hear back from them but I can't help but say that - besides the mix-up in furniture - they have come through!

PS: Please feel free to search for my name in FB and Twitter to see that I'm not a "plant".

ACID370Z
12-22-2011, 05:08 PM
Great Customer Service - if we lived in a post apocalyptic world. Ordered TV - No such luck. Called 5-6 Times only to talk to some moron that would give me a line.. "Customer Service is not in call in a few hours"... Finally I get a hold of Steve ext 104 on the 5th call who actually help track down where my TV was with the help of Tony (master of the universe).. I was told that the "Delivery" company damaged my TV but the Delivery Company wasn't forth coming with that info. I figured by Day 11 no tracking number from the Shipper ment BAD NEWS. Thank God Steve had the witts to offer me a higer priced in stock model or wait for the replacement back order tv to ship, thats service.. I told him to cancel the order the TV was a Christmas Gift.. Was it worth trying to save $180 - NOPE!!!

Then the credit back to my card, well I was informed that was done 2 days ago..
The Support Rep. says with an attitude " It's done the day it's credited" silence for 10 seconds goes by.. "Check your CC account" (Like I didn't do that before calling) It wasn't and hasn't..
Now my CC company will take care of it via the dispute process.. This company is so poorly ran I advise you to look else where..
They must hire Santa's retarded elves to cover the Holiday Season... - Pressing #4 for Customer service is like asking you dead grandmother what are you making for dessert..
Customer Support via Email - God Bless you cause they don't check that either.

I ended up going with Amazon, 59" Sammy 8000 series Plasma Via Paul's with Free Shipping,
Free white glove service with a 3 year Square Trade Warranty.
As of 12/22/2011 they have a B+ from the BBB.
This is one company that needs to retire and go back to hauling NJ garbage.

As far as Not charging untill shipped, My card was charged the next day.
Good Luck to the brave.

Lunch Journals
12-25-2011, 09:02 PM
I gotta stay honest and say they came through. They sent me the wrong TV stand (It was a model $70 cheaper) and instead of dealing with the hassle of returning and not having something to put my TV on, I kept it and the credited the difference to me within 5 days. They answered my emails quickly and professionally.

So besides the sketchiness with no tracking info and the hiccup with the stand (which was not being a big deal in the end), ECTV came through for me personally.

ryantscott
01-03-2012, 01:36 PM
I ordered the Sharp 80" last week and had to call to confirm the order. Fair enough. They sold me on an additional 2-year warranty and faster shipping for $250. (Not bad, as SquareTrade would have cost $300).

I was told it would arrive early this week. The tracking number from AM Trucking indicates "normal service," not the expedited I was promised. I emailed the tracking company. I used their online form. I'd gotten no response. I called AM Trucking and left a voice mail. No response.

I called the trucking company again today. After five attempts, someone finally answered. They confirmed it was shipped using "normal" service.

I called ECTVs and they said it was shipped using expedited service. It took me about 5 tries to convince the ECTV guy (Ken) that regardless of what they paid for, it was shipped using normal service. He refunded me $20 and gave me the "take it or leave it" attitude.

Ken said that it was delayed due to the "normal new year stuff." I reminded him that I was told it would be here early this week, and that's what I'd paid for. He said he'd call the trucking company and call me back. I'm not holding my breath. I'll update with results later.

As for now, I can say I wish I'd ordered from Amazon (even though that meant I'd have had to pay tax). I pay for Amazon Prime, and it's Prime eligible...so it would have been here two days after ordering.

ryantscott
01-11-2012, 12:09 PM
So my follow-up...

I have my TV mounted and it's working beautifully. I've filled out the warranty form online and I'm told the warranty will arrive in the mail.

BUT...

I'd gotten a phone call from ECTV from someone who'd SEEN MY POST IN THIS FORUM. They monitor, if not post, in this forum.

That's fine and dandy, but they called me about it. I said, "When I have my TV I'll re-post as a follow-up with my experience." They guy, who sounded like he was the manager/owner, said things like "You shouldn't expect the workers to know when you'll receive your TV: they're not the shipping company." So why did the employee tell me outright that it would be there "early next week"? I politely said, "My recommendation is that you tell your employees not to make such comments about delivery if they don't know the answer." He would have none of it. He never apologized nor acknowledged my suggestions. The blame was on me, the customer.

So, my recommendation to others:
- It's fine to order from these guys; you'll get your TV.
- Don't bother with the white-glove delivery.
- The warranty seems like a fine deal.
- Don't expect good customer service —if something goes wrong, ECTV will probably blame you.

Feel free to call me, ECTV. Prove me wrong.

- Ryan

Robster65
01-14-2012, 08:03 AM
Anyone bought receivers from ECTV? I'm thinking about getting the Denon 3312ci receiver - they're about $200 cheaper. I want to see what kind of problems folks have had (if any) and see if it's worth the risk from ordering from these guys.

ImRizzo
01-14-2012, 08:52 AM
Anyone bought receivers from ECTV? I'm thinking about getting the Denon 3312ci receiver - they're about $200 cheaper. I want to see what kind of problems folks have had (if any) and see if it's worth the risk from ordering from these guys.

I have bought from them on a few occasions with no problems I dealt with Steve. This is not a recommendation to buy there, it is simply a reflection of my experiences with them. I would use them again based on those experiences.

khoney
01-24-2012, 02:42 AM
I joined the forum just so I could add my experience to the mix (and, I'm also a high def kinda guy).

I ordered a Weber built-in gas grill from ECTV. It was by far the cheapest I could find anywhere. After placing the order, I got a phone call the next day because I had tried to apply a coupon code that was not applicable to get another 2% off. Didn't read the fine print, it was for paying by check. I told the guy to just leave the order on the charge card. He tried to sell me a grill cover for a hefty price, and I declined because I had already ordered one from somewhere else. Turns out the grill came with the same cover I ordered! My bad.

Anyway, it took me about 18 days to get the grill. A delivery had to be rescheduled because their truck broke down. They actually tried to deliver it the day before it was scheduled, but I was at work. I had a number of voicemails related to the attempted delivery when I got home. I called back and the delivery guy was pretty much berating me for not being there on the wrong day! I tried to interject by saying "Excuse me", and he said don't interrupt him when he's talking. Anyway, the delivery couldn't happen the day it was supposed to because their truck was broken, so they said they would have to reschedule. That was on a Friday, and I received a call on Sunday saying the delivery would now be on Monday. They did show up on schedule. I made them wait while I opened the box to: a) make sure I got what I ordered, and b) make sure it was not damaged.

Unfortunately, I missed seeing a dent on the top of the grill, which didn't become noticeable until I removed the protective layer after they left. I do not believe this was their fault - it most likely occurred because a heavy box was placed on top of mine (something that should be accounted for when designing packaging). I was able to remove the cover and disassemble it and push the dent out to where you'd never notice it unless you were really looking for it.

Other than that, everything looked great, and I saved about $1,200 over what I'd have paid if I bought it locally, so I'm pretty pleased with this purchase.

So, bottom line is this: 1) beware the up-sell when they call to confirm your order. Their accessories are highly overpriced. 2) Prepare to deal with extremely rude delivery people if items are being sent freight (AM Home Delivery). 3) Do not sign for anything until you have closely inspected your item and/or verified proper operation.

Believe me, I'm relieved after having read many of the posts in this thread. But for me, in the end it was worth it. Would I use them to buy a TV? Maybe, but the savings would have to be substantial.

P.S. - I used the standard delivery service, since I knew they wouldn't assemble a grill for me ;)

Foolycooly
02-13-2012, 12:41 PM
I just wanted to hop in and document my experience with East Coast TVs.

I began shopping for a new TV a few weeks ago and eventually settled on the Samsung un55d7000 after multiple trips to brick and mortar locations. I know that many of you will probably say that this TV suffers from backlight bleeding and flashlighting issues (as do most edge-lit LED TVs), but I found that it consistently had the best looking picture for my purposes (bright room with lots of natural light). I am not a HUGE videophile, but I truly liked this setup the best.

I had it in my mind since the beginning that I was going to get the TV through amazon since they have never failed to give me the best price on pretty much everything I've ever bought online. However, I did a last quick google search and discovered East Coast TVs. I saw a surprising number of reviews (almost unanimously positive), so I figured I'd give it a shot. I agree with the speculation in this thread that many of these reviews are not legit, but I felt comfortable taking the risk since the price was significantly better than anywhere else.

I ordered the TV last night around 6:30pm EST and got a call about an hour ago informing me that the 2% discount could not be applied unless I paid by check (which I knew from reading this thread). He tried to tell me the total was more than it would have been without the 2% discount, which I quickly countered. He mentioned something about shipping insurance, but agreed to bring the price back to where I thought it should be without too much argument. He also tried to sell me the white glove delivery, which i turned down (thanks to this thread again). Interestingly, he didn't try to sell me a warranty or any HDMI cables (neither of which I was interested in anyway). He was definitely very short and curt, but not necessarily rude in my opinion--I didn't feel uncomfortable.

I asked how long it would take to ship and he said "It'll be there in 7-10 days, just like it says on the site", then we hung up.

I'll update as I get more information. I'm cautiously optimistic since I am not in any rush to get the TV.


UPDATE 1: Received an e-mail just now notifying me that my order has shipped via "AM Home Delivery". This is 3 business days after my order. To be honest, I wasn't even expecting a notice of shipment, so this was a pleasant surprise. The tracking number I was given shows that it was "picked up" on 2/13 and is "In Transit to NY" today (2/15). I'm not in NY, so I'm guessing it has to go there before coming here? (hub and spoke kind of deal). Anyway, I'll keep this updated if anyone is interested.

UPDATE 2: Got a call tonight saying it will be delivered tomorrow between 9-12 and that they will call me 30 minutes prior. I'm hoping the delivery people won't be too impatient with me setting up the TV to test it out prior to signing off.

Foolycooly
02-16-2012, 11:38 AM
Final update: Delivery people came today a little after 11:00 (within the 9-12 window). They were obviously in a rush, but not rude as they set up the stand and TV and allowed me to inspect it, turn it on, and plug my HD cable box in. I briefly flicked through a few channels and everything looked good. I tipped them a 20 spot, signed the form and they left.

I then repacked the un55d7000 into the box since it's ultimately going to my new condo in a couple of weeks. Hopefully I did an adequate job repacking and will have to make extra careful transporting it there myself.

My overall impression of the transaction was surprisingly good. I didn't know what to expect after reading through the majority of this thread, but the TV got to Virginia in 4 business days...that's pretty good for $30 shipping. Again, I bought none of the "upgrades", so if you can look through the salesman tactics, this company is worth recommending.

Not that it will mean anything to the non-believers, but I found this thread through google and had not browsed the forums prior to this...I can provide pictures of the box w/ my screen name if anyone is interested.

Hopefully this was informative.

throwaway123
02-25-2012, 06:52 PM
made an account just to post here. I won't be replying to this because I don't even want to think about this anymore but i figured i should share my experience.

I ordered a TV from then on president's day. I ordered because of the extra 2% discount but then after i put my order in online they called me and said it doesn't apply to credit cards so they had to charge me the full amount. Ok fine.

Then the guy on the phone is trying to sell me "white glove service" basically yelling at me to buy it. First its 80 dollars then 70, then 50. For them to open and plug it in to make sure it works. I say no and they accept. Alright.

I get an e-mail saying its shipped and to track it click on the link. The company that's shipping my tv isn't listed. No way of tracking my package at all.

Thursday i get a call at 7:43 from the delivery driver. I missed the call so he says he wants to set up a saturday delivery early in the morning at like 8am and to call him to figure it out. I think this is great because I don't have to wait around all day. How wrong I was. I call him the next day and then he says he's driving and on the phone already so he'll call me back in 20 minutes. He never calls back.

I call him saturday morning at 7:45 am to see where he is. He picks up and says he's still at home. He probably won't be there until nine. Alright i guess thats understandable. I wait till 11 and no one. I call him and he says he'll be there in two hours. I wait till 3PM nothing. I call him again and he says he has one more deliver and i'm next so he'll be there within the hour. 5 o clock rolls around nothing.
I call him again and he says 7pm at the latest for sure! sure enough at 7o clock he's not here. Finally at 7:40 he shows up.

He can't find my house so he's two houses down and I have to help him carry the TV from his truck two houses down to my own.


So i wasted the whole day for this thing. They're unprofessional, their website is poor to work with and the delivery service is some guy with a cell phone and his truck.

If they said there would be no tracking info and the guy was going to come in the evening that'd be fine, but instead i was basically lied to the whole way through.

Could be cheaper but it's not worth it, in my opinon.

CHurst69
02-26-2012, 12:13 PM
I have some info about ECTV.... gotta make 5 posts to show my proof though.

CHurst69
02-26-2012, 12:18 PM
2nd post....

CHurst69
02-26-2012, 12:22 PM
3rd

CHurst69
02-26-2012, 12:26 PM
4th reply.... ugh what a pain

CHurst69
02-26-2012, 12:27 PM
and 5th, yay!

CHurst69
02-27-2012, 12:31 AM
Why was my post removed?

I would think that the information I posted would be beneficial to new and old members alike, particularly since it was concerning their lack of ethics when it came to customers privacy and email addresses.

ImRizzo
02-27-2012, 06:35 AM
Why was my post removed?

I would think that the information I posted would be beneficial to new and old members alike, particularly since it was concerning their lack of ethics when it came to customers privacy and email addresses.

Much as it shows your personal ethnic's by posting someone's private E-address. I'm certain if someone did the same to you , you too would want it deleted.

CHurst69
02-27-2012, 08:31 AM
Much as it shows your personal ethnic's by posting someone's private E-address. I'm certain if someone did the same to you , you too would want it deleted.

The email addresses that were posted/shown in my screen captures are easily found online on their own website. If they are/were so concerned about it being available on the internet, you would think they would not have it up for all to see.

With that said, I have blurred out the beginning of all email addresses and will be posting them back up for all to see.

If anyone has an issue with the screencaps, please message me.

Thanks, you all deserve to know the truth.[/QUOTE]

PLEASE DO NOT REPOST.

rmullin74
02-28-2012, 03:25 PM
[This is my first post to this site so not sure how the updates work. Since this is a large purchase and ECTV is shipping it half way around the country, I thought I’d document the experience]:

I’ve been determined to purchase the 80” Sharp LED since it came out last year. I figured it would be on sale by now, what with the newer models coming out in March/April. Nonetheless, I’ve waited long enough and decided to pull the trigger on it a few weeks ago through an online distributor from Seattle. Long story short, that deal fell through inexplicitly and I was back to the drawing board last week.

Enter East Coast TV’s. Ive read a lot of the reviews and forums on them so I knew what to expect – the 2% discount is only for certified checks, the aggressive up sell to white glove delivery, cables, warranty, etc. Before I ordered online, I wanted to check that they had the TV in stock so I could avoid any delays. I called them on Sunday, Feb 26 and spoke to David. He checked and they had 2 in stock so I decided to purchase with him over the phone. Sure enough, we haggled a bit over the delivery and warranty but nothing major. In the end, this was north of a $4k purchase when all said and done. David assured me the order would be processed ASAP and he’d try to get it out for delivery the following day with possible delivery on Saturday.

So, since I knew what to expect on the ordering part, things are going as planned.
Monday, Feb 27 – order wasn’t shipped. Order status still says ‘processing’

Tuesday, Feb 28 – order wasn’t shipped. Order status still says ‘processing’
Feb 28 part deux – getting nervous

Feb 29 - Called ECTVs but was on hold and decided to leave a vml. VML box was full.
Called ECTVs again to check status but David was not in. Person there looked up my order and told me what I already knew which was order was being 'processed'. He said everything was 'right on schedule' which I said it wasnt since David told me it would ship 3 days ago. The guy said everything is fine and TV should arrive in Okla 'next week'. Since this is a large, expensive item and I want it shipped right, I dont mind waiting a few days. Other big items like furniture can take 8-12 weeks. My only argument is dont tell me its going to ship on Monday if there is no chance of that happening. Even though I think these guys are just telling me what I want to hear to make a sale, Im still giving them the benefit of doubt and not raising any red flags yet....wait on.

Feb 29 update - recieved email that TV has been shipped. There is a tracking url that shows TV is in New York, headed to Texas...sweet. So, took a little longer than stated to ship but Im not complaining too much.

3/1 update – Received a call from shipping co. to schedule my delivery on Monday, Mar 5 between 10 and 2. So, at this point, pretty happy with the experience from ECTV. If it gets here Monday as scheduled, that will be about 1 week from the time I ordered to the time of delivery. Not bad for shipping a huge TV from New York to Okla – and cheapest price on web (that I found)….

3/5 update - TV is here! Delivery window was from 10-2 and they arrived at 9:45. TV came in original box with straps, tape, etc. in tact, as expected. They carried it to my man cave, cut open the box enough to get the power cord out and plugged it in. I didnt get to hook my HDMI, ethernet, etc. before they asked for my signiture. The setup menu looked good enough so went with it. They left and I hooked it up (still sitting half-way in the box) and this TV is amazing. My new problem is that it seems too big for my space and Im going to go blind. 1st world problems I suppose. Final impression on buying from ECTV - knew what to expect on the ordering part, shipping went without issue, tv is manufacture sealed and price was best I could find online. Solid buying experience overall...

ImRizzo
02-28-2012, 03:38 PM
[This is my first post to this site so not sure how the updates work. Since this is a large purchase and ECTV is shipping it half way around the country, I thought I’d document the experience]:

I’ve been determined to purchase the 80” Sharp LED since it came out last year. I figured it would be on sale by now, what with the newer models coming out in March/April. Nonetheless, I’ve waited long enough and decided to pull the trigger on it a few weeks ago through an online distributor from Seattle. Long story short, that deal fell through inexplicitly and I was back to the drawing board last week.


Enter East Coast TV’s. Ive read a lot of the reviews and forums on them so I knew what to expect – the 2% discount is only for certified checks, the aggressive up sell to white glove delivery, cables, warranty, etc. Before I ordered online, I wanted to check that they had the TV in stock so I could avoid any delays. I called them on Sunday, Feb 26 and spoke to David. He checked and they had 2 in stock so I decided to purchase with him over the phone. Sure enough, we haggled a bit over the delivery and warranty but nothing major. In the end, this was north of a $4k purchase when all said and done. David assured me the order would be processed ASAP and he’d try to get it out for delivery the following day with possible delivery on Saturday.

So, since I knew what to expect on the ordering part, things are going as planned.
Monday, Feb 27 – order wasn’t shipped. Order status still says ‘processing’
Tuesday, Feb 28 – order wasn’t shipped. Order status still says ‘processing’
Feb 28 part deux – getting nervous

More updates to follow...

I wouldn't be reluctant to call to verify /confirm try to request same salesperson. a lot of times they need to poke their delivery associates.

Jose234
03-02-2012, 07:51 PM
Experience was great. I actually ordered my TV over the phone (I had a question about their delivery so I called them up and the person I delt with said he could process my order faster if I did it over the phone - so I ordered it right away once my questions were answered).

Tantien
03-05-2012, 10:29 AM
Hi guys! So I just joined to document my experience with East Coast TV. I'm an active Yelper and so really understand the issue around fake reviews. I hope this forum too does not fall prey to people who join only to post one glowing experience and then "leave". My intent is to simply be clear and honest about my experiences with this vendor/company.

I just ordered my TV Samsung 46" UN46D8000 yesterday night (Sunday 3/4) online and applied the 2% discount, which actually took, even though the offer was for "certified check, money order or wire transfer". So this morning, 7:45 AM PST (less than 12 hours later) I get a call from their manager, I think his name was Tony, explaining that the discount was not applicable to credit card orders and that he did see that I had placed in the Order Comments: "No calls for upgraded delivery or insurance please." So he respects that and asks if I'd like to upgrade to FedEx delivery for $29 more that would deliver my TV in about a week. I said yes and between the reversal of the 2% and the added cost of the shipping, it was roughly $1480 delivered. Still close to $300 less than what I'd been tracking currently on Amazon (for almost a year).

I liked his handling of the issue stating that he was not going to charge me insurance. It was a quick call and he left me with these words: "Enjoy it in good health, my friend."

BTW: They are currently rated B+ by the BBB, most issues were apparently around delivery. So the coming week will tell.

I will keep you posted on this transaction. I also noticed that this forum has East Coast TV Customer Service as a member, so it's good that they read their customer's comments.

gowestwardho
03-05-2012, 05:44 PM
"UPDATE 03/03/2012-------------------------------------------
I just received a call from the delivery company for ECTV (and this is late Saturday night at 8:30PM WST)scheduling my delivery of this Sharp 70" for this Wednesday. Needless to say, thus far I am really impressed. Next update should be Thursday morning, and I'm hoping it'll be a good one.
...a WestCoastCustomer buying from EastCoastTV's

UPDATE 02/28/2012-------------------------------------------
I just received an unsolicited email from ECTV notifying me that my TV has shipped today and providing me both the Carrier and the Tracking ID. There is also a mechanism within the tracking to have email updates automatically sent at certain preset points in the shipping. Now the wait for it to go from NJ to CA to AZ. So far – still so good.
...a WestCoastCustomer buying from EastCoastTV's

ORDERED 02/24/2012--------------------------------------
Since not too many of the reviews on East Coast TV's have come from people on the West coast, I thought everyone might like to hear from somebody about as far from N.J. as you get. I'll post my experiences as the order I placed progresses through to delivery. And I'll update this as I receive new information or have future comments on ECTV's service and delivery.

I placed an order for a Sharp Aquos 70" LC70LE734U last Friday, 2/24/12. My salesperson was KEN and prior to him I have spoken to Steve as well with some questions early-on when I was researching TV's. Both were very responsive. Ken did call me, as expected, after the order to sell Expedited Delivery and White Glove Services and Ext. Warranty. But as I'm in the desert, everything is flat as concrete, and my media center is right by the front door, I didn't need any of that. Plus my C/C already doubles the Sharp warranty to two years.

But the main thing is Ken was cool about it and didn't get all pushy or pissed off when I turned it down. He simply did his job and "asked 3 times for the order". As a sales guy myself, I appreciated that. I called Ken today and was told my order was ready to ship "today/tomorrow" (27th/28th), and I should expect it "in a week". Thus far ECTV's has been square with everything, so I'm hoping things keep progressing like this and I can report total satisfaction upon delivery. I'll post an update for everyone as soon as I have more to report.
...a WestCoastCustomer buying from EastCoastTV's

Tantien
03-06-2012, 11:25 AM
gowestwardho: FYI I'm in California and my 46" Samsung UN46D8000 is on FedEx Home Delivery as I write this. FedEx should be delivering it by Saturday, March 10th. I ordered this via the Web on Sunday 3/4 and it was shipped Monday 3/5. Credit card has been charged. I will keep people in the loop as to my progress!

Tantien
03-14-2012, 11:32 PM
This is my update on dealing with East Coast TVs. They shipped it to me via FedEx Home Delivery and I got it sent to a nearby FedEx location for pick up yesterday (3/13) instead to accommodate my schedule.

I set it up yesterday and was really pleased how easy it was to set up and put the stand together.

The TV was as advertized, and a very stunning screen. So I had no problems with East Coast TV and I am happy with the selection of them + the FedEx upgrade.

The only stuff to do now is adjust the color settings and to figure out why the sound (output via an optical cable to a Visio Sound Bar from the TV) occasionally cuts out periodically for maybe split second. Any thoughts?

I have gone through all the advanced picture calibration modes but ended up with a dull, washed-out screen. Is there anyone who can advise me how to best calibrate a new TV?

ImRizzo
03-15-2012, 07:22 AM
This is my update on dealing with East Coast TVs. They shipped it to me via FedEx Home Delivery and I got it sent to a nearby FedEx location for pick up yesterday (3/13) instead to accommodate my schedule.

I set it up yesterday and was really pleased how easy it was to set up and put the stand together.

The TV was as advertized, and a very stunning screen. So I had no problems with East Coast TV and I am happy with the selection of them + the FedEx upgrade.

The only stuff to do now is adjust the color settings and to figure out why the sound (output via an optical cable to a Visio Sound Bar from the TV) occasionally cuts out periodically for maybe split second. Any thoughts?

I have gone through all the advanced picture calibration modes but ended up with a dull, washed-out screen. Is there anyone who can advise me how to best calibrate a new TV?

FIRST identify what TV you bought and then list the rest of the components in your system, and your signal source.

Tantien
03-17-2012, 11:49 AM
Thanks Rizz:

TV: Samsung 46" UN46D8000 connected to a VIZIO VSB200 Sound Bar by a Digital Optical Audio Toslink Cable.

Comcast signal fed to the TV via high speed HDMI cable.

Sound system which does not actually do the daily TV sound just plays the Blu-ray disks: Panasonic SC-BTT750 3D home theater

There are now problems with the streaming of Netflix from the TV where the sound does not come out of the sound bar--there's just a light flickering on the bar--and only from the Netflix stream so far, all other sound sources are working. I'm starting to think it has something to do with the optical cable output of the TV. Thoughts how to troubleshoot?

ImRizzo
03-17-2012, 11:59 AM
I would suggest you post a thread addressed t that specific problem. this line on inquiries are off top in this thread, thx.

Thanks Rizz:

TV: Samsung 46" UN46D8000 connected to a VIZIO VSB200 Sound Bar by a Digital Optical Audio Toslink Cable.

Comcast signal fed to the TV via high speed HDMI cable.

Sound system which does not actually do the daily TV sound just plays the Blu-ray disks: Panasonic SC-BTT750 3D home theater

There are now problems with the streaming of Netflix from the TV where the sound does not come out of the sound bar--there's just a light flickering on the bar--and only from the Netflix stream so far, all other sound sources are working. I'm starting to think it has something to do with the optical cable output of the TV. Thoughts how to troubleshoot?

Tantien
03-17-2012, 01:26 PM
Thanks Rizz. Will do!

2ndcoming202
04-09-2012, 02:53 PM
Ok guys, so i'm ordering a samsung led tv UN55D7000. I had to pay additional money towards insurance. Is that normal? It says free shipping. Did anyone else get asked this? Thanks

RandyWalters
04-09-2012, 06:42 PM
Ok guys, so i'm ordering a samsung led tv UN55D7000. I had to pay additional money towards insurance. Is that normal? It says free shipping. Did anyone else get asked this? ThanksI don't know of any legitimate online retailers that require you to pay for insurance, since it's not needed when buying a TV online.

Exactly what does this insurance cover? Why did you have to pay for it? How much was it?

2ndcoming202
04-09-2012, 09:00 PM
They told me because they don't ship it to my area and it's required for any tv over 50 inches

erikwithak3380
04-20-2012, 11:25 AM
Like others on here, I wanted to just leave my experience dealing with ECTV. While I was a little apprehensive at first based on what I've read on here and other sites, these guys did have the best price available on a Samsung UN55D8000 (upwards of $200+ than anywhere else) - so I decided to take the risk.

And I'm glad I did. Like others, within a few minutes after placing the order, I was called and got talked into upgrading shipping to expedited for $70 or so, but I expected something like that to happen based on what I read here - and I needed the TV within a certain amount of time.

The real surprise was the TV arrived on the 4th day after I placed the order. ECTV also answered my emails pretty quickly, and AM Trucking kept me up to date too. As others have mentioned, the delivery guys were a little on the rushy side (even said I had to let the TV return to room temperature before I turn it on - how convenient so they could get my signature and get out of there haha...but I took a risk and signed the paperwork anyway.

Well, TV works great and all in all it was a decent experience albeit a little anxious. However, as one posting said, if you can handle a little anxiousness, it's worth the savings.

ImRizzo
04-20-2012, 12:46 PM
Like others on here, I wanted to just leave my experience dealing with ECTV. While I was a little apprehensive at first based on what I've read on here and other sites, these guys did have the best price available on a Samsung UN55D8000 (upwards of $200+ than anywhere else) - so I decided to take the risk.

And I'm glad I did. Like others, within a few minutes after placing the order, I was called and got talked into upgrading shipping to expedited for $70 or so, but I expected something like that to happen based on what I read here - and I needed the TV within a certain amount of time.

The real surprise was the TV arrived on the 4th day after I placed the order. ECTV also answered my emails pretty quickly, and AM Trucking kept me up to date too. As others have mentioned, the delivery guys were a little on the rushy side (even said I had to let the TV return to room temperature before I turn it on - how convenient so they could get my signature and get out of there haha...but I took a risk and signed the paperwork anyway.

Well, TV works great and all in all it was a decent experience albeit a little anxious. However, as one posting said, if you can handle a little anxiousness, it's worth the savings.

Usually the only time you should allow set to "warm-up" to room temp is during cold winter weather.

cjre1
05-03-2012, 01:38 PM
EAST COAST TVS:
This place is a sham. OMG. You wont beleive what he did to me. I am reporting them to BBB and state of NJ. They lie on their website. I placed the order, he called me 5 times to up sale me. I said no. Then he billed my credit card for $500.00 more. The 2% on the website you dont get off. What a sham. It lets you add it to the cart even if you use credit card. If it was not valid them why have it add to my credit card. He called and wanted a check or cash, yeah right, are you crazy? So he can not claim this on taxes. What a lier. Bad business people. They are total scammers that I am blogging them. He is a smooth fast talking scammer. I am filing a complaint with my credit card. They have done a lot wrong to me. I filed two complaints with the BBB and also with the state.

ImRizzo
05-03-2012, 06:16 PM
EAST COAST TVS:
This place is a sham. OMG. You wont beleive what he did to me. I am reporting them to BBB and state of NJ. They lie on their website. I placed the order, he called me 5 times to up sale me. I said no. Then he billed my credit card for $500.00 more. The 2% on the website you dont get off. What a sham. It lets you add it to the cart even if you use credit card. If it was not valid them why have it add to my credit card. He called and wanted a check or cash, yeah right, are you crazy? So he can not claim this on taxes. What a lier. Bad business people. They are total scammers that I am blogging them. He is a smooth fast talking scammer. I am filing a complaint with my credit card. They have done a lot wrong to me. I filed two complaints with the BBB and also with the state.

I Think the WHOLE story would help to support your claims of misdoings. I saved 2% off my purchase by payment in cash upon delivery at which time I was allower to power up and check out the set.. ?

namurray1
05-16-2012, 05:27 PM
I am not saying that they are a sham. I want to pull for the little guy, but my situation is verging on the absurd. I ordered my television nearly a month ago and have yet to receive a delivery or any type of notification. I actually found it cheaper at a very reputable site and began the process of canceling my order when they (eastcoasttvs) said they would price match. We were very excited and decided to stick with them. Now, nearly a month later I am wondering if this wasn't a big mistake. Here is my order information:


My Orders
Order date: 04/22/2012
Order#: XXX46
Shipping to: Martha Levick
Items Ordered: Price: Status:
1 of : LG 55" 6700 Series LED HDTV - 55LM6700 [Protect Your Investment:No Thanks!]
$1,499.00 Processing
View this Order

multiminpins
05-21-2012, 08:09 AM
I wish to listen from someone who has real experience with East Coast TVs. I checked Resellers Rating website and found everything's rosy.

My brother and I have both bought TVs from East Coast. They delivered to my house in Charlotte, North Carolina, un-packed it and plugged it in to make sure it worked. It was a great deal and I would definitely recommend them!!

Yachtmeister
05-25-2012, 03:50 PM
Finally after reading too many posts, it's nice to see a little common sense!

namurray1
06-08-2012, 02:47 AM
I am not saying that they are a sham. I want to pull for the little guy, but my situation is verging on the absurd. I ordered my television nearly a month ago and have yet to receive a delivery or any type of notification. I actually found it cheaper at a very reputable site and began the process of canceling my order when they (eastcoasttvs) said they would price match. We were very excited and decided to stick with them. Now, nearly a month later I am wondering if this wasn't a big mistake. Here is my order information:


My Orders
Order date: 04/22/2012
Order#: XXX46
Shipping to: Martha Levick
Items Ordered: Price: Status:
1 of : LG 55" 6700 Series LED HDTV - 55LM6700 [Protect Your Investment:No Thanks!]
$1,499.00 Processing
View this Order


Finally got my TV. I'm very pleased with the set, but I am concerned about the customer service. They even had the audacity to attempt to up sell me on white glove service 25 days into it. The reason I was given on the delay was the set was supposedly damaged by the delivery company. My concern is why was I not notified? The manufacture date is from April 2012. I ordered in April. Did I purchase a television that was out of stock? I think so. On a positive note, the TV is beautiful. I highly recommend the LG LM6700. It seems that East Coast TVs offers the most aggressive price.

Good luck!

chum_salmon99
06-15-2012, 01:49 PM
I checked this site before buying from eastcoasttvs and decided to roll the dice and see what happens. I am in columbus, ohio. I paid with a credit card (no charges applied until the product shipped) and bought, what I thought was the newest samsung model for 55" tvs with express shipping. I got a call the next day from them saying that, "he can get me the tv i ordered but it wont be close to the express shipping days (7-10) because it wasn't in stock being a 2011 model. He upgraded my shipping to "white glove" (which is pretty dumb, they just open the box plug it in and leave) and found me a very nice 2012 model for an extra $100 and change. All in all, you're dealing with people from Jersey so it seems like some attitude but overall i got a kick ass tv for a steal. I'll go back for sure! any questions you can message me. *** If it's not IN STOCK, you're gonna wait.... forever

Brady

j_steveson
06-27-2012, 11:30 AM
Don't do it! They took my order, then called 5 minutes later to say I would be charged and extra $219 if I wanted the TV (even though the website accepted the order). False advertising, pressure sales for extenede warranties and over-priced accessories - I have to flag the credit card charge as fraud.

Avoid these guys - other noted 'sktechy' - thta's being generous.

ImRizzo
06-27-2012, 02:56 PM
Don't do it! They took my order, then called 5 minutes later to say I would be charged and extra $219 if I wanted the TV (even though the website accepted the order). False advertising, pressure sales for extenede warranties and over-priced accessories - I have to flag the credit card charge as fraud.

Avoid these guys - other noted 'sktechy' - thta's being generous.

Without the full story these fact are sketchy ?? please list complete story full evaluation.

martiansoldier
07-12-2012, 07:54 AM
Placed an order with them last night and keeping my fingers crossed.

ImRizzo
07-12-2012, 08:42 AM
Placed an order with them last night and keeping my fingers crossed.

I had no problems with my transaction,and was quite satisfied with their service, delivery and drop-off was problem free not to mention great $$$ I got a Sony XBR46HX929 at a super price.

martiansoldier
07-12-2012, 08:15 PM
I had no problems with my transaction,and was quite satisfied with their service, delivery and drop-off was problem free not to mention great $$$ I got a Sony XBR46HX929 at a super price.

Unfortunately for me, the experience has been cut short before my order was confirmed and I can't say it was positive. I received a call this morning to from an ECTV representative. He informed me that the 2% off code was not valid if I paid with a credit card and I informed him that it was fine to remove the discount and that I'd pay the advertised price. Then he informed me that he had to upgrade me to 1 week white glove delivery and the charge was $89.00. I informed him that I didn't want to pay for upgraded delivery. Then he tells me that I did not have a delivery option other than the upgraded one and on top of that I'd have to pay a 1% shipping insurance at which point I politely requested him to cancel my order. The order is now missing on their website but the cancellation e-mail I should have received 10 hours ago has not arrived yet.

Since then, I placed my order for the same TV at Circuit City for less than $100.00 more than ECTV's advertised price and the order seems to have been released to a freight carrier. I can't wait to receive it.

As far as ECTV goes, I certainly wouldn't recommend them to anyone because what they advertise and what you end up paying are nowhere close to each other. Based on my experience, my final cost was about to be at least 10% more than what they had advertised.

ImRizzo
07-13-2012, 03:33 PM
Sorry to hear you had problems but enjoy your set.

GriffDiG
07-17-2012, 06:43 PM
Fell victim of their "too good to be true" prices. Believe me, at this point I would gladly pay full MSRP for my new TV. My order was placed on 6/16/12. I STILL have yet to receive it.

East coast forgot to send for almost 2 weeks, and their courier AM Home Delivery has not yet managed to deliver it for an additional 2+ weeks. Most horrible experience I have ever had in my life!!!! I will never recommend East Coast to anyone, and hope that this post keeps others from making the same mistake I made.

Full play by play experience is WAAAY too long for the forum, but is available upon request. I will be emailing copies to east coast and AM home delivery weekly until I finally get any kind of response.

ImRizzo
07-18-2012, 07:54 AM
Fell victim of their "too good to be true" prices. Believe me, at this point I would gladly pay full MSRP for my new TV. My order was placed on 6/16/12. I STILL have yet to receive it.

East coast forgot to send for almost 2 weeks, and their courier AM Home Delivery has not yet managed to deliver it for an additional 2+ weeks. Most horrible experience I have ever had in my life!!!! I will never recommend East Coast to anyone, and hope that this post keeps others from making the same mistake I made.

Full play by play experience is WAAAY too long for the forum, but is available upon request. I will be emailing copies to east coast and AM home delivery weekly until I finally get any kind of response.

Has your credit card been charged yet ?

wei
08-26-2012, 10:59 AM
Ordered UN55ES7500 at 08/14 from ECTV, what a mistake.

The price is very attractive, so we decided to give a try. Before we ordered, we called ECTV, they said have stock in order, so we immediately ordered. At 08/15, we didn't see the order status change from process, so we called, they said it is out of order, need to wait. We did order immediately, it suddenly out of sock?

We called at 08/20, they said it is here, will ship in one or two days. We waited another two days, no status change in my account, it is still "in process". So we called them again at 08/22, someone (it is better don't mention name here, but we got the name) at ECTV said it is delivered. We asked who is the carrier and what is the tracking number, we also asked what's the exactly time they shipped, that person said I will call you back in two hrs. Guess what, we never received any phone call.

We called at 08/23, the person said no tracking info and no info for which company deliver this item. Come on, this is an expensive TV, there are no anyway to track where it is and who is doing the service. Hard to believe...

Now we are stucked at no where, worry about where is the TV, but no way to tracking. The status for the TV is still "in process". It is not worth to save some money, but put self in unpredictable situation. I will prefer to pay more and buy in Amazon next time. I put my hands together to pray and hope we can receive the TV next week or minimum to get the ship company's name and tracking number. But I doubt about that.

Mango54
08-30-2012, 05:49 PM
I have order a LG 55" 7600 Series LED HDTV - 55LM7600 from them on 8/28 for $1,391 and got a called the next morning from sales rep saying that the 2% would not applied unless I send him a check or pay via money order (just like alot of ppl already stated). I called him back yesterday 8/29 and told him to go ahead with the order anyhow (for $1,420) I also asked when i would recieve it and he stated that it be about 2 weeks or could expedite to a week for $69, I decline and said i would wait (no hassles or pressure)

I just check their website and says Order Status: Ready to Ship and under Status it says Processing

On my bank account it shows Processing for the charge of 1420.00 already. Maybe they charge and credit the account to make sure the money is there or am I already charged for the tv? I will post again as soon as there are news

Mango54
08-31-2012, 03:33 PM
I got email today stating:

Order Status: Shipped
Your order has shipped on Thu Aug 30 00:00:00 PDT 2012

SHIPMENT STATUS LOCATION DATE TIME
IN TRANSIT TO FL NEW YORK 08/31/2012 08:32

Mango54
09-05-2012, 04:21 PM
I received a call from the delivery company this afternoon, they will deliver the tv friday morning (9/7/12). They will unpack it check for damages and plug in the wall to make sure it works before I sign for it. They won't install it, just verify that it works and there is no damage.

birdmanrsx
09-07-2012, 02:32 PM
Just got my order today from East Coast TV's, pretty smooth process to say the least. Ordered it on 8/29 , Received it today on 9/7. 60" Sharp Aquos Quattron 60L847u. I must say they came through and the Delivery went fine, they brought it in, plugged it up and made sure it wasn't damaged and left. I had no issues with them at all. Delivered to Dayton Ohio in a little over a week. Very Pleased.

Mango54
09-07-2012, 08:42 PM
Tv was delivered this morning, it turned on then I signed. I set it up when I got home from work. I will admit, I was nervous at first specially after reading the first few pages of this thread (even had the wife nagging me about purchasing from on online store) but in the end, I saved a little bit over 400 bucks compare to a local tv store. I dont have the bring back to store within 14 or 30 days for free option. but since I knew what I wanted and it all worked out, I'm loving it.

I would do it again too.

Stickboy37
09-10-2012, 04:49 PM
I would like to post my $.02 about East Coast TVs. I ordered a Panasonic TC-P65ST50 on the 23rd of September and paid $80 for expedited shipping(7-10days). As of today I have still not received my order. I called East Coast TV on the 27th and they said it shipped. I asked for a tracking number and they said they didn't have one. Called back on the 31st and got a tracking number, called the trucking company and they said they have not received the order from East Coast TVs. Got a Notice from the Trucking Company(AM Trucking) that the TV set is on the Truck to Texas(good because I live in Texas) on the 4th of September. Called them on the 7th of September to see if the truck has arrived, it had not, they said the truck would be in over the weekend and said they would deliver the TV on Wednesday. I checked online to see if the truck had arrived over the weekend, according to the tracking number it hadn't and when I called them back my delivery went from Wednesday to probably sometime this week.
At what point do you just give up and refuse delivery (assuming one ever came) and demand a full refund.

RandyWalters
09-10-2012, 07:53 PM
I would like to post my $.02 about East Coast TVs. I ordered a Panasonic TC-P65ST50 on the 23rd of September and paid $80 for expedited shipping (7-10days). As of today I have still not received my order. 7-10 days is considered "expedited shipping"?? That's "slow boat" shipping if you ask me. Expedited would be more like 2-3 days. And they charged you extra for this? Amazon gets your TV to you in 3 days with free shipping.


At what point do you just give up and refuse delivery (assuming one ever came) and demand a full refund.You can call your credit card provider and tell them you never got your merchandise and to reverse the charges, then fire off an email to EC TV to tell them they've taken too long and to cancel, then just refuse the TV if it finally arrives. They'll try to screw you over somehow so beware.

Just more proof that the best price is not always the best deal.

galileo2000
09-12-2012, 10:29 AM
Hello everybody, first-time poster here.

Ordered Sharp 80" LC-80LE632U on 9/6/2012 from ECTV.

Today, 9/12/2012 my cc was charged and the status of the order was changed to "Ready to ship" from "Pending".

I will let you guys know what happens in the next few days.

PS I am certainly not a mole, some of you might know me from the AVS forum.

Update: 9/13/2012 Shipped to California.

My impressions overall:

ECTV is legit. If you want to save some money and willing to wait longer, buy from them.

galileo2000
09-24-2012, 09:29 AM
Update:

My TV got delivered this morning, 9/24/2012.
White glove all the way.
TV is beautiful and brand new.

ImRizzo
09-24-2012, 11:49 AM
Update:

My TV got delivered this morning, 9/24/2012.
White glove all the way.
TV is beautiful and brand new.

Congrats, good to hear it was problem free.

galileo2000
09-24-2012, 07:38 PM
Congrats, good to hear it was problem free.

Thank you Sir.

I assembled my new Ivy Bridge-based HTPC today as well.

So, new HTPC now has 80" monitor:D

acudoctor1
11-23-2012, 08:54 AM
Ordered the above TV yesterday via internet. After reading the mixed reviews about this company I was prepared for the immediate call from them. The price was great as compared to other sellers but the discount will only apply if you send a check, money order, or wire transfer. I decided to pay with the credit card since Amex at least offers some protection. They gave me express shipping for free but slammed me with a $40 insurance charge. I had the option to cancel the order. I didn't. The price was still great and because I live in NY and they are NJ based, there is no tax. I am awaiting delivery and will follow up with another posting, especially if all is not right with this company.

prddpm
12-02-2012, 03:21 PM
Do yourself a favor and look elsewhere. Their prices are not worth it.

Here is my experience (sorry it's long, but I didn't want to leave anything out):

11/21/12 at 18:58 - I placed an order online for a Denon AVR 3313 Home Theater A/V Receiver from East Coast TVs (ECTV) for $788 with free shipping. I received a call at 19:01 from a sales member thanking me for my order, but the item would require shipping insurance which would cost ME 2% of the purchase price (thought that was odd because anytime I've shipped goods I pay for the insurance, not the receiver). Also, they are not an authorized retailer of Denon products so to get the 3 year warranty I would have to purchase a warranty through them, another $50. I said okay to both because it was still a deal on the receiver. Then he asked me about upgraded shipping and I said that the "free shipping" would suffice.

According to my credit card company, my card was charged that night (11/21/12).

11/24/12 - I was bothered by the “free shipping” costing $30 so I sent an email inquiring about it since they advertise in their help center, “For your convenience, our website is available to serve you 24/7. You may also contact us via e-mail and we will respond within 24 hours.”

11/26/12 at 15:06 - I called back to inquire about the "free shipping" costing $30 as no one had responded to my email (spoke with Steve; he transferred me to "a manager"). The manager told me it was $30 because it needed the shipping insurance plus the sales rep from 11/21/12 (he said it was not him, but it sounded just like this manager) hooked me up and gave me $30 FedEx shipping for only $10. I told him I didn't want hooked up and I had told that original sales rep that I didn't need upgraded FedEx shipping and their "free shipping" would suffice. After being abrupt he said he did not want to argue with me and he would take the $10 charge off, but it still needed the insurance. He then said the order already shipped and it would be there in 4-5 business days.

11/27/12 at 19:51 - I called FedEx as my order status had not updated on the ECTV webpage (under shipping it said, "Ready to ship," but under the status it continued to say Order Processing. The FedEx rep told me there were no packages scheduled for delivery to my office.

11/27/12 at 19:56 - I called ECTV about my tracking number. After an extended hold period the rep answered and said customer service closed at 17:00 and only sales was open till 20:00 and he had no way to look up my order. I thought that was odd but agreed and hung up.

11/29/12 at 13:07 - I called back to track my order as there was STILL no update to my order status on their website. The rep (said he was a manager; sounded like the same guy I spoke to every time except "Steve") said they had a hard time getting the receiver I ordered, but now they had it and it was ready to ship out (they told me 11/26 that it already shipped out), the credit card was charged (already charged 11/21), and it would arrive in 4 business days. I again hung up frustrated by their rude and aggressive demeanor.

11/29/12 at 21:40 - I checked the website yet again to get my tracking # as I had been assured a second time that it shipped. Now on the "My Account" page it says "No orders match your search." At this point I was very mad and of course they're closed till 12/2/12 between 10am-noon.

12/2/12 at 10:32 - I called back to find out what happened to my order since apparently no orders are in their system anymore. I was told customer service is not in on Sundays and I was lucky because they were open on a Sunday and most places are closed (what good is it if I can't speak to customer service?). He stated he was a manager (John Spagnoli, again he sounded like the guy I had talked to on every other occasion beside Steve), but he had no way to look up my order (odd because he can place orders). My wife was in the room and was frustrated because I have been frustrated over this deal for the last 11 days and he wasn't going to help either. She got on the phone and threatened to call the attorney general and then he was miraculously able to look up my order. I then got back on the phone and he gave me the good news that the order had been cancelled 11/29/12 and he asked if my wife or I had cancelled it; I said no, I wouldn't be calling to see where it is if I had cancelled it. He said he didn't know who cancelled it or why, but it had been cancelled and they had refunded every penny of my money on 11/29/12 and they weren't trying to take my money and run (he gave me a credit card cancellation transit ID #4822636560, but I don't know what good that is as I have no way to track it). While still on the phone, my wife looked up our credit card activity. There was no credit showing on our account (they certainly charged it the night I bought it, but did not credit it back the day THEY cancelled it or the 3 days since). He insisted that they refunded the money and it should show up in the next few days. He then offered to reprocess my order at the same price (I asked for it to be $10 less since I didn't want the upgraded shipping and he agreed to $857; heard that before). I was not comfortable giving them more money until I at least see the credit on my account because they have been lying to me the whole time, so I declined his offer. He then told me if I wanted to wait until I saw the credit on my account I could call back and he would give it to me for $857.

12/2/12 at 10:45 - My wife called our credit card company (Barclays, spoke with Amy) to confirm what we saw online and she said a refund was not posted and she instructed her to call the dispute department if there was no refund by Monday.

If you've made it this far, thanks for reading, I hope I save you from similar aggravation and again, steer clear from these wise guys!

acharney
12-03-2012, 11:48 AM
I just ordered an LG 55" 760 last night (before I read any of these reviews on them). As others have mentioned , they called me today to ask about me buying a warranty and upgrading shipping. I declined the warranty, and I mentioned I saw some negative reviews online and the guy I talked to seemed a bit defensive, but I figured I'd give them a chance. I ended up upgrading to the expedited shipping for $89 which they said would get the tv to me in about a week, since I need to get it before leaving town in a few weeks.

I will post again when I either get it or if I end up running into any problems with them, and we will see what happens... Wish me luck!

morpheus305
12-17-2012, 04:24 PM
Ordered a 50+ inch screen tv from them. They lied twice on the phone to us about when it was gonna be shipped and when it would arrive. Overall we are very unhappy about the experience. The same guy keeps answering every time we call, his name is steve. At this point we would like to just get a full refund back if possible(no restocking fees or anything like that). I'm wondering if we refuse delivery and have cc company do a chargeback if we can get our money back?

acharney
12-18-2012, 01:36 AM
So I got my tv last week, perfect condition, no problems, they delivered it on time and in perfect shape, I chose white glove delivery, where they come in and turn it on and make sure it works. Everything works, great tv at great price. So that's my 2 cents, nothing to complain about, I had a great experience. But maybe I'm just lucky? I don't know...

I just ordered an LG 55" 760 last night (before I read any of these reviews on them). As others have mentioned , they called me today to ask about me buying a warranty and upgrading shipping. I declined the warranty, and I mentioned I saw some negative reviews online and the guy I talked to seemed a bit defensive, but I figured I'd give them a chance. I ended up upgrading to the expedited shipping for $89 which they said would get the tv to me in about a week, since I need to get it before leaving town in a few weeks.

I will post again when I either get it or if I end up running into any problems with them, and we will see what happens... Wish me luck!

spunout
01-04-2013, 02:47 PM
Well....took a little longer to ship than expected. Maybe because I ordered at Christmas time. Anyway after complaining to the manager Tony, he did me a real solid and upgraded my set. I thought that was pretty cool. Got my set Jan. 10 and loving it. Thanks eastcoasttv for making me a happy customer. I would definitely recommend these guys if you don't mind waiting a little longer to save a lot of money.
Oh...if anyone has some good calibration settings for the LG 55LM7600, I would appreciate it. It looks great right out of the box, but I would like to tweak it in a little more, and I'm not that good at it.

darylc
01-11-2013, 03:09 PM
Just completed an order with these guys and other than the Jersey sleeze bag sales tactics trying to up-sell things after the fact and trying to sneak in BS charges like "insurance", etc... everything went fine. TV was delivered within a few days to NYC, in good condition, best price I could find. I could have done without the hard-sell phone call. But, all-in-all...it was fine.

jurko2jm
01-15-2013, 03:34 PM
I just received my 47" LED TV from Eastcoast TV's and I am very pleased. When the package was delivered, the delivery guy came in, inspected that the TV was in good working condition with me, and that there were no cracks in the screen.

As other people have said with them "you have to avoid the upsel" The day after I purchased the TV, I received a call from them where they tried to sell me "express" shipping, and a "white glove service". Considering they are located in NJ and I in MD, i figured the shipping would be express anyway and declined... the package arrived in 5 days. From what I understand about the white glove service, they did this anyway without me purchasing any upgrades.

I am overall pleased with their service and their response times to emails, and overall, I got the best price that could be found for what I purchased.

I would buy again from EastcoastTV's.co.m.

sask
01-27-2013, 10:52 AM
I had a coupon code that their web site accepts but at the end AFTER they take your credit card number it says "an error occured" and to call them. When I called them they say you can't use the coupon. So I even agreed to remove the coupon. But the web site still says "an error occured". Then they offer to place the order over the phone and take your credit card number again. AFTER that they said there is 2% insurance fee that will be added. They keep adding more and more fees after they take your credit card number.

The company is very shady. Do not order anything from this company.

sfudgie1985
01-31-2013, 06:20 PM
I just got off the phone with them placing an order (1/31/13). I had to pay extra for shipping since I don't live in the normal shipping areas. I knew this would happen and even after the extra shipping and buying an extended warranty I still paid less then I would have paid at a Best Buy or on Amazon. I will post again with updates as the transaction processes. My salesman was Michael and he did a good job talking to me about options I had.

Update #1 2/1/13
Called them today at 2pm because I was told when I ordered yesterday that I would receive a confirmation e-mail "a few minutes after I get off the phone with them" and still hadn't received it. The automated message (could that automated message make the company sound any more shady? Get a real person to do the message please. It just doesn't sound professional) gave me the store hours (which said they were open until 3 pm today) and then it just hung up on me. Apparently they are closed on Saturdays? so I will have to call Sunday (Which according to the robot on the phone they are open from 10am to 12 AM Sundays???). Will update more as I get information.

Update #2 2/3/13
Called again today and talked to Michael. We were able to figure out that my e-mail adress was entered wrong when I placed my order on the phone. Got that fixed and he was able to send me the e-mail with order confirmation. Very helpful so far. Hoping the TV ships early this week. Will update again later.

Update #3 2/6/13
Got an e-mail on 2/4/13 saying my TV has been shipped. The tracking doesn't say anything more then that it was shipped from NJ and is headed for NY. I e-mail them yesterday (2/5/13) and asked if I could get an estimated delivery date but haven't heard back yet.

Update #4 2/8/13
I got a call today from the shipping company telling me that my TV will be delivered on Monday (2/11/13) between 1pm and 5pm.

Update #5 2/11/13
TV came today around 4pm. Everything was just as it should have been. Only thing I have to say is if your TV is being delivered during winter time do not bother with the white glove delivery. They just take it out of the box and tell you that you should wait a few hours for it to get to room temperature before you turn it on. I knew this ahead of time but had to get white glove anyways since I am not in their normal shipping area so white glove was (apparently) my only option.

AFK9
03-12-2013, 01:06 PM
WOW, wish i would have seen this forum before I placed my order. Lets see, ordered on March 2nd. Got a phone call March 3rd saying the paycheck discount didnt count with a credit card. Ok no big deal. Next offered faster shipping and upgrade of TV wallmount for 69 dollars more and will have TV within 3 days. OK sounds good. The "upgraded" wallmount came 2 days later (im pretty sure its the one i originally ordered). Wednesday the sixth, no call or update from them. Called them to find out whats going on and was told it was shipped and I will have it by Friday. Friday came, no TV, I called again Friday afternoon. I am told TV is ready to be shipped and I will get a call Monday from the delivery guy to set up delivery time for Tuesday. Monday 11th comes, no call from delivery guy. Today is Tuesday, no TV. Called them this afternoon and found out the delivery company that had the TV does not deliver to my area. They are waiting for the TV to come back and it will be redelivered and I will have it by Friday. After thinking about it for about 20 minutes and getting more pissed about it I decided to call back and just cancel the entire order. During the entire process I was greeted with an attitude and when I said I wanted to cancel you would think I just wished death on someone. Hung up the phone and 20 minutes later I get a call from the manager of the company. Right now I have been promised by the manager that my TV will be here tomorow. If I do not hear anything by noon tomorow, it will be canceled again and I will be calling the better business bureau about this company along with my CC for fraudulent charges. One BIG thing this company misses is "the customer is always right" not the other way around....I will repost tomorow if my TV shows up, but I dont think it will.....

AFK9
03-14-2013, 06:08 AM
My TV showed up last night at about 8PM. Next time I will happily pay more money at a retail store for electronics than deal with this company again. My TV did come, yes, but I believe if I never followed up and pressured the salesmen I would still be waiting for my TV. This company's empty promises and strong arm tactics to its customers will hurt them in the long run. Having me pay for faster shipping and telling me it was delivered when I know it wasnt makes you question the credibility of the company. If they were just flat out honest to begin with that you may not get your TV for a couple weeks, I would have been completely fine with that. So i guess my suggestion to anyone still looking to do business with East Coast TV's is, dont pay for the quicker shipping, definetly use a credit card for purchase, and just expect your TV to take 2 weeks to come. I saved almost 500 dollars on my TV, but got a headache in return....

patmacav
03-22-2013, 10:23 AM
3/20/13 Placed an online order with East Coast TVs for a Samsung 55" Series 6 LED HDTV - UN55ES6500. I received an order confirmation email from them right away.

3/21 pm. Received a call from Michael, stating the TV I ordered was out of stock, but he could change my order to a UN55ES6550.

Did my homework and was satisfied with my choice of the UN55ES6500, but knew nothing about the 6550, so I advised Michael to just leave the order as is for fulfillment when the correct TV is in stock. I also said I'd research the item he offered as a replacement. Did some research and found the item offered is a newer model that is Wine Red in color, sadly, I'm not really interested in a Wine Red TV.

Also called Samsung tech support about an issue I was having with the set this is replacing and asked the tech there for his opinion about the difference between the 6500 and 6550. Tech support said the contrast ratio was better on the 6500 and it has better picture quality. Does Samsung tech support know what they're talking about? Who knows?.. I hope so.

3/22/13 Called Michael at EastCoastTVs back and asked him to cancel my order. End of story. No drama. I'll just go to my local Walm..t and buy a big dumb 2D yearend clearance model for less money, maybe.

Oops.. well, a little drama. George, from ECTVs called me back to offer me a UN55ES6600 or the 6550 for the price listed on the 6500 that I'd originally ordered. Very generous offer, thank you. But.. man.. now I have to do more research. Huh.. Samsung doesn't even have the 6600 on their website and two of the internet review website sources I used don't list this TV and I am growing weary of doing the research. I don't really need 3D, don't really need a smart TV, my PC and Laptops are pretty well integrated into my entertainment systems already. I think I'll just go out and buy some big dumb flat screen with a pretty good picture and be done with it. Thanks for the call back and the offer George. Appreciate it.

Well guess what? That's not the end of the story. I'm second guessing my decision already. When does that not happen, huh?

For me, it's all about the picture quality. I would hope that the micro dimming technology in the UN55ES6600 model will provide the best uniform contrast and color of everything I've considered on my short list so far. And it's very energy efficient and I already use plenty of energy on the audio side of my entertainment system, so why not pinch a few pennies here if I can? Do I need a 60 or 65 inch display? Not really, I've got a projector that I just need to buy a bulb for and dust it off, if I really want to go big. So that's already covered. I just want the best possible display for a particular price point And I think the 6600 will fit the bill nicely.

So George, thank you for making me an offer I couldn't refuse. I appreciate the kindness of your offer and I accept. Thank you.

Now, I wonder when it will arrive?

patmacav
04-03-2013, 09:55 PM
4/3/13 Update ~ No notification of shipping yet.
Order status is processing.

3/30/13 Discover card was billed.

4/4/13 5:57 PM received email notification that the order has shipped.
Tracking shows billing detail received on 4/3/13.
4/5/13 tracking shows the order is in transit.(NY to OH)
4/8/13 nothing to update, which is disturbing.
4/9/13 Curiosity and impatience finally caused me to call.
First called ECTVs, who said they could check or I could call the shipping co. myself.
Called AM Delivery ~ this is their story:
4/7/13 Order arrived their distribution hub.
4/8/13 Order unloaded from truck.
Order may be scheduled for delivery 4/11,12,15, or 16,
depending on routes and work loads.
They'll call me let me know when it will be delivered.

4/10/13 8:05pm AM Delivery called to schedule a 4/11/13 delivery of the TV.
4/11/13 TV delivered as scheduled on 4/10.

Thank you ECTVs for fulfilling this order.

ImRizzo
04-04-2013, 06:52 AM
4/3/13 Update ~ No notification of shipping yet.
Order status is processing.

3/30/13 Discover card was billed.

The Jewish Passover Feast observance took place this past week and I would not have provided this update since I still do not have any type of shipping notification at this time, but since my Discover card was already billed for the TV on March 30th, I felt that was something that should be noted. Apparently it's ok to do that kind of work during the Passover Feast.

Still wondering when it will arrive.

Time to call, they shouldn't be charging your card till shipped.

patmacav
04-07-2013, 10:55 PM
Thanks for the suggestion. Since your post, I updated the shipping status as I was notified.

I understand shipping/logistics. I'm a retired system developer and supported the warehouse business system for a large communication co. Before being a developer, I managed material selection in three different areas of a distribution center that supported a five state region. I also managed the data operations and customer service groups at this distribution center. So, I spent the last dozen years of my career in logistics. Our customers ordered items by noon and it was delivered the next day. It was a sophisticated and efficient operation. We moved 2000s+ orders daily in each distribution center and the system I supported was used by 6 different distribution centers thoughout the U.S. when I left the bus.

Obviously, the operations I managed and then supported were quite different than the distribution system used by EastCoastTVs. Different systems, different expectations. But we handled some big stuff, too. One of the selecting operations I managed early on was cable cutting and shipping. Talk about big heavy stuff. That's a horse of a way different color.

But I digress.. I'm hoping the order will arrive in a couple days.

4/10/13 8:05pm AM Delivery called to schedule a 4/11/13 delivery of the TV.
4/11/13 TV delivered as scheduled on 4/10.

Thank you ECTVs for fulfilling this order.

patmacav
04-19-2013, 02:48 PM
Yesterday I ordered a new cell phone device, just a Pantech Renue, nothing special, to replace my 4+ yr old Sony Erickson cell phone, because the old cell was not taking a charge from the in wall charger and it was in need of replacing.

I ordered this phone from AT&T at about 2:30 pm CST on 4/18/2013. It arrived in Algonquin Il. from Memphis Tn. at 10 am CST on 4/19/2013. Although shipping was overnight, it was free. I realise there's a big difference in shipping a 2 lb 10x11x7 inch box containing a cell phone with a mobile charger accessory and a 60x33x6.5 inch 50 lb box containing a TV. However, the disparity between a 21 hr delivery from AT&T and a 21 day delivery from ECTVs is noteworthy, to say the least. Again, I'm not saying, I'm just saying.

ImRizzo
04-19-2013, 05:04 PM
Yesterday I ordered a new cell phone device, just a Pantech Renue, nothing special, to replace my 4+ yr old Sony Erickson cell phone, because the old cell was not taking a charge from the in wall charger and it was in need of replacing.

I ordered this phone from AT&T at about 2:30 pm CST on 4/18/2013. It arrived in Algonquin Il. from Memphis Tn. at 10 am CST on 4/19/2013. Although shipping was overnight, it was free. I realise there's a big difference in shipping a 2 lb 10x11x7 inch box containing a cell phone with a mobile charger accessory and a 60x33x6.5 inch 50 lb box containing a TV. However, the disparity between a 21 hr delivery and a 21 day delivery is noteworthy, to say the least. Again, I'm not saying, I'm just saying.


From EC-TV ???:what:

patmacav
04-25-2013, 11:59 AM
From EC-TV ???:what:


My posts each contain the key answers to the questions of who, what, where, when and why, so I do not understand your ???

ImRizzo
04-25-2013, 12:03 PM
Originally Posted by patmacav View Post
Yesterday I ordered a new cell phone device, just a Pantech Renue, nothing special, to replace my 4+ yr old Sony Erickson cell phone, because the old cell was not taking a charge from the in wall charger and it was in need of replacing.

I ordered this phone from AT&T at about 2:30 pm CST on 4/18/2013. It arrived in Algonquin Il. from Memphis Tn. at 10 am CST on 4/19/2013. Although shipping was overnight, it was free. I realise there's a big difference in shipping a 2 lb 10x11x7 inch box containing a cell phone with a mobile charger accessory and a 60x33x6.5 inch 50 lb box containing a TV. However, the disparity between a 21 hr delivery and a 21 day delivery is noteworthy, to say the least. Again, I'm not saying, I'm just saying.

your post doesn't indicate purchase for ECTV

patmacav
04-25-2013, 12:13 PM
Originally Posted by patmacav View Post


your post doesn't indicate purchase for ECTV

If you read my posts beginning with #2155, 2156, and 2158, I thought it would be clear in my next post who I ordered the TV from. I have updated post #2159 for clarification. I hope this helps.

Thank you.

ImRizzo
04-25-2013, 12:17 PM
If you read my posts beginning with #2155, 2156, and 2158, I thought it would be clear in my next post who I ordered the TV from. I have updated post #2159 for clarification. I hope this helps.

Thank you.
not a problem I thought ECTV was now selling phones.

1ch1ban
06-03-2013, 09:24 PM
I bought a Sony 55HX850 and from East Coast TVs and in the box there is a HDMI cable from Tuff Cable.

I didn't order this and I know Sony didn't include this in the package. So this only means my TV was an open box item because East Coast TV had to open the box first to put the cable in there.

Did anyone else receive a cable with their TV purchased from East Coast TV? Did you find the HDMI cable inside or outside the box?

Thanks!

RKS
06-23-2013, 11:37 AM
Disregard the positive reviews that were obviously posted by the company. This is an organization that baits with low prices, then calls with a "problem", such as shipping isn't really free, as promised on the web site and in the order confirmation, but will cost you extra and they will cover part of it, throw in a couple of cables.
The real deal here seems to be to convince you that you're getting a great price then convincing the unwary that the upsells and shipping problem resolutions require a higher customer payment, resulting in a price that is no better than competitors. If you want to be able to rely on getting what you bargained for on the web site, go elsewhere.

Masterchin
07-18-2013, 12:01 AM
Hello
This is my first post. I am not a plant, nor paid by anyone to post. I am the new owner of a awesome TV purchased from East Coast TV. Let me just say that this is the most awesome TV I have ever had. I will post a full review on the TV later this week. First, let me say East Coast TV is a great company. Yes, I said great. I challenge anyone to find a cheaper price for this TV, trust me I waited a long time to buy this TV. I spent over 200 hours reading reviews and watching videos on this TV before my purchase. My total cost, to my home, was $2884. Every other vendor wanted $3397, my local BB and Frys wanted $3677. So my savings was a little over $780, which is a lot of money.
Now for the rest of the story. I have to admit I had done my research on this company before my purchase and was well aware of some of the tactics they use to increase their profits. I hate when a company tries to do this but it is the norm in 2013. When is the last time you flew and noticed all the add ons, or the rental car companies with their extra fees. I ordered the TV on a Saturday around noon, and soon after, I received the customer service call to confirm my purchase. The salesman was very nice and really pushed hard for a the up-sale. I have to admit, I bent and gave into paying $84, for the "white glove"delivery. The original invoice was for $2800 with additional $84 it came to $2884. I was informed that this service was basically a quicker shipping time of 7-10 business days. This company is not really about trying to be a Amazon, BB, Sears, or Costco. They are about selling a product for a crazy cheap price. They don't have a lot of wiggle room for all the extras you get at these stores(like 2 day shipping, etc.). So if you are looking for that type of service you would be best to pass on East Coast TV. However if you want the best price this is your place to go.
Unfortunately, my TV did have a few snags. Tony, the manager of East Coast TV, really tried his best to solve my issues. The smart hub on the TV was not working correctly. Tony asked if he could have Samsung send out a tech instead of sending the TV back. I agreed because this was a Samsung issue, not an East Coast Tv issue. He said if they were not able to fix the problem he would send out a new TV. He also agreed to remove the White glove service for my inconvenience. Tony called Samsung and the next business day, at noon, I had a Samsung repair tech at my house. Tv is now fixed and beautiful!

Below is my opinion on the White Glove Delivery.
I really wish they would change the name of their White Glove delivery. It felt more like the white glove you get when you go for a physical. When you think of white glove delivery, you think they are going to set the TV up and make sure you are shown how your new TV works. The truth is the white glove delivery is not a bad deal if you are in a rush to get your TV. What you are paying for is quicker shipment time from East Coast TV. White Glove delivery consist of the TV brought into your home, the unit is pulled out of the box and plugged into make sure it powers on. You are suppose to sign off that the unit is fine and there is no damage. Well I could not do this because I needed to inspect the tv. I told the delivery men they would have to wait before I would sign the documentation, which they were not happy about. They could not install the stand so I could inspect the TV, I am sure this is to cover their liabilities. The stand was easy to put on, just a couple screws and it was done. I plugged the tv in and put my HDMI cable into TV, inspected the TV and signed that I received the TV but I was unable to properly inspect the TV. The delivery company was very good, but impatient. The two men were very nice, professional and punctual, early even( arrived at 5am). Again this is not Amazon, there is no 3 day delivery nor white glove service. But remember, you pay for this in your price at Amazon. I will gladly keep my money and install the four screws for the stand myself. .

I ordered the TV on Saturday the 23rd of June. TV delivered on 5 July. TV shipped from East Coast to Las Vegas.

Please read the below invoice from East Coast TV. It clearly says In Home White Glove Delivery (assembly & installation not included)

Payment Information:
paid via Credi Card


Shipping Method:

In Home White Glove Delivery (assembly & installation not included)
Order Summary:

Code Item Qty Price Grand Total
UN65F8000 Samsung 65" Series 8 LED HDTV - UN65F8000
[Protect Your Investment:No Thanks!] 1
DSC-23 Summer Discount - $30 OFF [UN65F8000]
1 -$30.00 -$30.00
DSC-19 Customer Appreciation - $15 OFF
1 -$15.00 -$15.00
hdmi3d12 12Ft. HDMI Cable (3D Support)
1 $0.00 $0.00
sin Shipping Insurance
1 $0.00 $0.00

Subtotal: $2,884.00
Tax: $0.00

Grand Total: $2,884.00

Bruno2284
07-22-2013, 03:13 PM
Well I'm back again!!

I order 4 TV's since my last visit here from ECTV, I actually just order my 5th one today (PN64F8500). I honestly don’t know how other companies compete with then, I know that you have to wait 7 - 14 days to get your TV, but even with the up-sell they offer (Delivery charge and insurance charge), you still saving allot of money!!! I'm curious to see how long it takes for then to deliver the TV this time. I will post when I have more updates!

eastern shore
08-07-2013, 01:07 PM
These guys are bait and switchers. The price they show is NOT what you will pay.

Tried to buy a TV because of the low price they showed on their website and because they had free shipping. Placed a web order before I found this site.

So I call next day to confirm. Guy wants me to instead of a credit card, pay cash or check for a measly 2% discount. Yeah, right, like I am gonna give up my purchase protection and give these guys cash. I said no thanks. (I get a % back on my card anyway and was already going to get the discount).

Then I am transferred to another guy, the "credit card guy". He badgers me for 2 or 3 minutes about using a credit card to buy. After that, they "insist" on charging me $179 for their "white glove delivery". I said no thanks shipping is already free, but they say "you really need this so that your TV won't get broken". WHAT?! I won't accept delivery if its broken.

So, after this and me saying I am not paying for free shipping, they say well we still have to add a "5% insurance fee". I asked them where this was disclosed and how they arrived at this 5% and they say, "it on our website". I checked, it's not. Still isn't there today (8/7/13).

So I again object and ask them to just cancel my order. I'm then told: "tell you what, we will 'waive' the delivery fee and all you owe is the 5%". At this point I am extremely suspicious, just too many red flags.

How can you waive a fee I don't owe, I ask? They said "its just better this way". They want you to think you are getting some kind of service for free but still up-charging you for something you are not getting. Shipping insurance protects them, not me. If its broken, I am not taking the delivery and they can work out the broken TV claim with the shipping company, that's not my problem.

Bottom line: beware of these guys, they are going to hit you with extra charges they just come up with. You have been warned, take it or leave it. I have nothing to gain or loose on this. Call them, you will see for yourself.

hidefc
08-12-2013, 10:29 AM
First post here after reading this monster thread almost entirely.
At first I was very skeptical of East Coast TVs incredibly low prices (on this tv almost a $800 less than amazon). I am glad I found this thread on Google as I would have never ordered otherwise from them.
It seems they did right for the majority of people with a few snags here and there. So I decided to take a leap of faith and order from them.
As others have done I'll come back here and post my experience with them, hoping my post will help people, the same way previous posters helped me by sharing their experience.

Regards

Claudio


PS Masterchin, nice choice of TV. I hope I wont need repairs on mine as you did. Is your TV completely fine now?

dogbertwrldrul
08-18-2013, 10:12 AM
After seeing this thread I thought I would weigh in. I just ordered my new TV yesterday (8/17/13) and already got a call from their manager this morning.

At this point I have to agree with a lot of the previous posts in terms of their upselling. In my call from the manager, he informed me that the standard delivery takes around 3 weeks (vice the 7-10 days listed on their website) and the express was a much better deal, priced in for an extra $100 or so (I took it). Then he informed me of the 1% insurance surcharge for the delivery. All in all, it cost me an extra $200-ish to complete the order from what I got in my original confirmation email. Normally I would be upset about this, but I cant dispute the fact that the TV I got listed for around $5,000 elsewhere ($5,500 at BB) and I am getting it to my house for $4,000.

From what I have read, it looks like they adjust their "insurance surcharge" to get to a target number. I paid 1%, but got some other stuff that they made money on so I got a lower number, whereas the others that say paid 5% seem to have tried to get out the door paying no extras (shipping, white glove, etc.).

As long as the TV gets here and works properly, i'll give them a decent review. I do plan on posting to the reviews of their website about their pricing policies so others know.

Will update again once TV is actually in the house.

EDIT: Also, I noted that someone else made a comment about their "shipping insurance" being listed on their website. The manager told me it was on their website as well and I could not find it. The closest I found was Support->Help Center, 5th item down, "How much money does shipping protection cost?". The answer is "We do charge shipping protection on select merchandise to select locations. For the most accurate delivery quote call 866.496.5784 to speak with a sales representative." Even though that is not clear as to what the charge is, they will probably hang their hat on that ambiguous statement.

RalphieD
09-21-2013, 05:34 PM
Hello all, I am new to this forum but have read many pages of this thread. I have been researching the new Sony 4K TVs and while I have no need for the side speakers, have decided on either the 55 or 65 inch X9 models due to the choice of the passive 3D feature. I have been trying to find a deal on these models, which has not been easy. While the price has dropped recently, they are still quite expensive. I was about to settle on the 55" model because it fit my budget when I came across ECTV on google selling the 65" for an amazing $900 less than retail at $4599. I figured this had to be too good to be true. The 55" was also discounted, but by only $500. Therefore, the 65" seemed like the best deal.

I am concerned about buying this set through ECTV due to the various complaints registered, however I have also taken note of the many positive ones too. I am not at all concerned with the complaints about them calling to upsell a customer. I am not a sucker and know what I want to order. If I don't want the warranty, I won't buy it. I am not sure why so many people have complained about this...just say no thank you and move on if you are not interested. If they want to charge me $89 for delivery and 1% insurance I am still saving hundreds of dollars on this set, so again - no complaints. Will skip the pay by cash discount to ensure I get a double warranty term by purchasing with my credit card's purchase protection. Since most credit cards offer this, extended warranties to me have always been a bit of a waste of money.

My biggest fear is the manufacturer warranty. If something is defective it usually happens sooner than later. I have read that Sony will care for this TV despite it being purchased at a non-authorized dealer. Is this accurate? Even with the 4K TVs?

Has anyone purchased a Sony from ECTV and had to deal with a manufacturer warranty issue? How was it handled?

Also - does anyone know if ECTV removes your old TV for a nominal fee or has anyone successfully asked one of their delivery people to do so? I'm replacing a Sony SXRD projection that is too big to discard on my own.

I'm still in disbelief over the price difference of the 4K Televisions compared to retail...something tells me that it's too good to be true but I am trying to talk myself into the risk.

Moa
10-15-2013, 03:03 PM
I just found this thread while inquiring about East Coast TVs
It's my first post but I have been a long term user of AVS Forum (Same Screen name, and ready to answer messages over there to prove it). Obviously there are quite a few very happy posters here who have posted only a few times and that is more than fishy.
I ordered today a Sharp LC-70LE857 70-inch TV. I paid their hefty price for "White Glove service" Plus express delivery, but I live on the 4th floor of a walk-up and agreed with "Steve" that they would carry it upstairs. Like everybody I found out the 2% rebate shouldn't apply (No surprise and nice baiting...) and I got the "bad" surprise to be added $55 for the "insurance" (But honestly I don't want to get in a situation where if ever I find some defects or scratches I am told I should have taken the insurance...). It's obviously their way to make money and get you to pay more than what was the advertised price, but fair enough.
My Credit Card was nearly immediately charged, and Steve assured me the TV was being dispatched now.
I understand from people posting in this thread that they get anyway delivered the goods, just a question of patience. Hopefully in my case I will see good delivery times: they deliver from NJ and I live in Manhattan, so we'll see what they are able to achieve in terms of celerity of delivery...
My concern number one is them delivering a refurbished/used or slightly defective item. I suspect that very early or late delivery is a good way to take you off guards, especially if the delivery guys are quite pushy and rush you.
We'll see how it goes. Through my job, I have a few lawyer friends who have jurisdiction in NJ and who'll make a pleasure to look into it shall things go unpleasant :)
I'll keep you posted and hopefully my upcoming experience will be useful for the others hesitating

uva0224
10-21-2013, 12:31 PM
Went for the 65vt60, on Sat (10/19), so far(10/21) no email or no phone call from "Steve" for the upsells yet.
I will keep a log help to help future buyers.

uva0224
10-21-2013, 01:04 PM
Just as I finish the prev msg, ECTV called.

The guy seems to be polite, and want more for the delivery and insurance. I laughed and cut him off saying I have read the reviews.

Well... he laughed and saying I know you wouldn't find better price anywhere else. So, we cut the chase by asking him gave me the total price that he can do and we back and forth a little bit. I probley paid $100 more than I should if I take on him really hard. But I am not a good poker player.

They know the game they are playing. The website is just a place to attract bargin hunting customer.

NOW, Let's if I can get my TV within 5~10 days as he promised.

P.S order in their Website updated with new price and 'waiting for shippment'

Went for the 65vt60, on Sat (10/19), so far(10/21) no email or no phone call from "Steve" for the upsells yet.
I will keep a log help to help future buyers.

uva0224
10-23-2013, 07:25 AM
Got email last nit, saying it is shipped (via AM express)

Just as I finish the prev msg, ECTV called.

The guy seems to be polite, and want more for the delivery and insurance. I laughed and cut him off saying I have read the reviews.

Well... he laughed and saying I know you wouldn't find better price anywhere else. So, we cut the chase by asking him gave me the total price that he can do and we back and forth a little bit. I probley paid $100 more than I should if I take on him really hard. But I am not a good poker player.

They know the game they are playing. The website is just a place to attract bargin hunting customer.

NOW, Let's if I can get my TV within 5~10 days as he promised.

P.S order in their Website updated with new price and 'waiting for shippment'

Moa
10-24-2013, 11:26 AM
Got mine in 9 days

Just as I finish the prev msg, ECTV called.

The guy seems to be polite, and want more for the delivery and insurance. I laughed and cut him off saying I have read the reviews.

Well... he laughed and saying I know you wouldn't find better price anywhere else. So, we cut the chase by asking him gave me the total price that he can do and we back and forth a little bit. I probley paid $100 more than I should if I take on him really hard. But I am not a good poker player.

They know the game they are playing. The website is just a place to attract bargin hunting customer.

NOW, Let's if I can get my TV within 5~10 days as he promised.

P.S order in their Website updated with new price and 'waiting for shippment'

Moa
10-24-2013, 11:27 AM
Got mine. No issues, working well. Could register the product online with Sharp (Not sure it means anything though...). Screen seems flawless. I'll see after a few days how it goes
Delivery guy was nice and diligent, quite in a hurry but a tip helped. He is a free lancer and explained me actually he never saw a company that badly organized. This probably explains why they are not very timely
Anyway if you want a TV for a good price and are ready to cope with the few annoying calls it takes to get it in a 7-10 days, so far I can only recommend them. It's cheaper than new with any other shop, and a more expensive than an "open box" TV (So I hope the maker's warranty actually works, although I hope I will never have to find out...)
So for the hesitant who are ready to make a few insisting calls, it's worth it (at least from my experience)

ImRizzo
10-24-2013, 01:08 PM
I bought my Sony 929 from them in 2011 excellent prices, the expected hi pressure pushing add-on's (this is their 'gravy') but I told them all I wanted was the set, as advertised and the 2% cash discount. When I placed the order I missed sched for 2 day and due to that weekend being a Jewish holiday they couldn't process til that monday with probable del of 3-5 days agreed and I received a call from 'their' freighting provide ( a small 1 guy truck operation privately owned) nice guy he helped me get it available to power up before I signed off he was really cooperative I could see he was in a hurry as he had 6 more to del and it was almost noon time. It powered up properly, he then offered to help lift it on to Table/shelf.
I threw him a 20 he was happy, I was happy ! No problems with the set the operator I dealt with was Steve, nice guy.

uva0224
11-02-2013, 05:01 PM
Got mine in 6 days. I forgot to update you guys.

Got email last nit, saying it is shipped (via AM express)

logan12th
12-05-2013, 10:08 AM
Hello, everyone! Long time lurker... in this particular thread, first post. Since the debut of the Samsung PN64F8500 and in an effort to locate the lowest price since... I've been keeping my eye on reviews of East Coast TV's , as they've consistently advertised some of the lowest prices anywhere throughout the year. Well... I finally took the plunge on Black Friday 11-29-13 for my PN64F8500. The advertised price at the time $2399.00 (Although it's now $2395 AFTER Cyber Monday???). I just figured I'd read enough of what to expect and was satisfied. As previously discussed by many, I ordered early Friday morning using my Visa, and received a call about 4 hours later. The Rep... Steve proceeded to offer me a free HDMI cable and the "White Glove" delivery upgrade "at a discount" ($129.00), which I accepted, the basically "mandatory" insurance ($50.00), and the option of an extended warranty, which I declined (I'll get another 3rd party warranty elsewhere). Price out the door: $2568.00 (including the $10.00 customer discount). Steve was easy and quick to talk to. No hard sell, whatsoever. So this morning 12-4-13, I received an e-mail stating my product had been shipped via AM Home Delivery along with an included tracking number (Previously all other website order status checks said: "Processing" and "Ready To Ship". Now... Just standing by patiently. Will update when it actually arrives.

logan12th
12-11-2013, 01:47 AM
Hello, everyone! Long time lurker... in this particular thread, first post. Since the debut of the Samsung PN64F8500 and in an effort to locate the lowest price since... I've been keeping my eye on reviews of East Coast TV's , as they've consistently advertised some of the lowest prices anywhere throughout the year. Well... I finally took the plunge on Black Friday 11-29-13 for my PN64F8500. The advertised price at the time $2399.00 (Although it's now $2395 AFTER Cyber Monday???). I just figured I'd read enough of what to expect and was satisfied. As previously discussed by many, I ordered early Friday morning using my Visa, and received a call about 4 hours later. The Rep... Steve proceeded to offer me a free HDMI cable and the "White Glove" delivery upgrade "at a discount" ($129.00), which I accepted, the basically "mandatory" insurance ($50.00), and the option of an extended warranty, which I declined (I'll get another 3rd party warranty elsewhere). Price out the door: $2568.00 (including the $10.00 customer discount). Steve was easy and quick to talk to. No hard sell, whatsoever. So this morning 12-4-13, I received an e-mail stating my product had been shipped via AM Home Delivery along with an included tracking number (Previously all other website order status checks said: "Processing" and "Ready To Ship". Now... Just standing by patiently. Will update when it actually arrives.

This morning... 12-10-13, I got a call from the AM Home Delivery rep informing me that my television will arrive tomorrow between 11am-3pm. The tracking on the website still said "In transit to CA. and Location: New York" as of 12-09-13. I guess it's just an update thing. But clearly, it's not a detailed update of the package progress across the country. Will update again when package arrives.

logan12th
12-12-2013, 09:12 PM
This morning... 12-10-13, I got a call from the AM Home Delivery rep informing me that my television will arrive tomorrow between 11am-3pm. The tracking on the website still said "In transit to CA. and Location: New York" as of 12-09-13. I guess it's just an update thing. But clearly, it's not a detailed update of the package progress across the country. Will update again when package arrives.


Okay... Back again. Sorry it took me a minute to get back. Been a little too busy... calibrating and playing with my new toy! So just as promised.. on 12-11-13 at about 10:45am I received a call from the delivery driver for AM Home delivery, advising me that he was about 20 minutes away. He was exactly that. He and his partner unloaded my television, hopped in the elevator, and wheeled it up to my 3rd floor apartment, as I opened and held the doors for them through the hallways. After they brought it through the front door, they took the lid off, and plugged it in while I inspected the frame, input connectors, and screen as it powered on. After the screen was on, I inspected it again for any clear evidence of pixel problems... None! I happily signed the delivery release, and thanked the guys. Would have happily tipped them a few bucks, but knew I hadn't had a chance to get to the bank yet. But It all went down so quick (less than 5 minutes from truck to exit), I didn't feel too bad. Besides, with that gorgeous beauty occupying the center of my living room floor... It would have been hard to feel anything but the giddiness I was experiencing. So that was my East Coast TVs experience. It took 8 Business days (12 days total) from internet to front door here in Los Angeles. I would definitely use them again. Thanks for listening. Will upload some photos I took on my next post.

logan12th
12-13-2013, 04:59 PM
Okay... Here's the last bit of info I have to offer from my experience. The manufacture date of my television is October, 2013. So it's only two months old. Arrived Wednesday, it's now Friday. No breaking in, no screen retention, no banding, no flash-lighting, no buzzing, no problems. :)

logan12th
12-13-2013, 05:02 PM
My bad... pictures still to come.

logan12th
12-13-2013, 05:03 PM
My bad... pictures still to come.

Here ya' go with the pictures:

All Mounted, but upgrading my wiring too while I'm at it, so the Home Theater is a work in progress.

https://www.facebook.com/photo.php?fbid=10202229243109000&l=e26d89a259

https://www.facebook.com/photo.php?fbid=10202229241948971&l=b95f3a36ff

https://www.facebook.com/photo.php?fbid=10202229242468984&l=d9cbb9c2e9

https://www.facebook.com/photo.php?fbid=10202229240868944&l=3f975f2782

https://www.facebook.com/photo.php?fbid=10202229240948946&l=1535716b52

https://www.facebook.com/photo.php?fbid=10202229241508960&l=c397d0f887

https://www.facebook.com/photo.php?fbid=10202229244109025&l=7654982925

https://www.facebook.com/photo.php?fbid=10202229257029348&l=9949c1da06

https://www.facebook.com/photo.php?fbid=10202229243309005&l=c51e544d4b

Old 52' Inch Samsung to the bedroom. Bedroom Movie Nights with wifey just got better.

https://www.facebook.com/photo.php?fbid=10202229297030348&l=f1d06fe136

https://www.facebook.com/photo.php?fbid=10202229297070349&l=1a541064de

Gary V
07-12-2014, 01:52 PM
Yes, my first post
If I read Yelp and some of the Forums I probably would not have purchased from this company

I can only give my experience

Pros
The TVS were cheaper than anywhere else Saved over $1200
Ordered 2 of Sony 65" XBR Series LED 4K Ultra HDTV - XBR-65X900B
Came new in box
Received the order in about a week to the West coast Las Vegas
Shipping Company was very accomadating

The only negative was the added insurance for the shipping, thought that would be ECTVS responsibility

Overall, because of what I saved I didn't get upset when I saw the billing for insurance

As for posts that are negative, I am clueless on other peoples experience
I was happy with the whole experience and will give them another try, I buy TVs as the Technology improves
Will post if there's problems with my next order
If you use any decent CC you have a way to recover your investment, regardless of the outcome

If there any scams going on than I was lucky

Gary V

ImRizzo
07-12-2014, 07:53 PM
I have made 2 Sony hi-end tv's purchases in the last 4 yrs no problem dealt with Steve.

bmcn
09-06-2014, 04:29 PM
Based on some positive feedback on this forum and elsewhere I took a risk and ordered a Samsung PN64F8500 from East Coast.


Wednesday morning I received a call from AM Home Delivery's customer service and a nice young lady informed me the item was shipped from NY metro and it was expected to arrive at AM's Atlanta area depot on Friday, yesterday. AM would then deliver it to my home sometime next week. When asked for a BOL# she provided East Coast's order #.


Thursday I called East Coast and they stated the item was shipped. I asked for the serial number of the item, but the rep couldn't provide it. I asked if it was a US01 model and he replied yes it is. I thanked the EC rep, and when I told him I would leave glowing feedback by name, he replied 'he loved me'. I hungup thinking if EC loves me all must be good in the world.


Due to the fact I may have to appear in court next week, exact date/time uncertain, as a witness, I contacted AM's local depot and let them know of a scheduling dilemma where I must call the court each night to be informed if I must appear the following day. They were understanding and told me they 'would work with me' on delivering the item. Again, all seemed good.


This afternoon, Saturday, I was informed 'AM has no record the item was shipped' and the item does not appear on manifests for the next few expected freight deliverys to AM's local depot. Both East Coast and AM are closed for the day.


Is someone within AM's circle trying to steal my television? Any suggestions on how to deal with this before it's too late?

bmcn
09-13-2014, 12:20 PM
It was delivered yesterday in perfect condition.

ImRizzo
09-13-2014, 01:15 PM
It was delivered yesterday in perfect condition.

happy ending

charlee619
09-15-2014, 09:31 AM
09/13/14 - Placed my order for a 65' LG 4k TV, was skeptical for the reviews so i just did it through CC just in case

09/14/14 - Michael calls me at 8:15AM on my timezone, so early but thanks for waking me up for my business trip haha! After reading the reviews I was expecting someone to be very pushy but he was actually really cool. Just seemed to be in a rush, michael did tell me about the discount not being valid on cards, he asked if i needed express white glove which i politely declined. He did say I need to pay 2.5% shipping insurance for 100 dollars though. I was still skeptical but he included a free hdmi cable and im still saving $500 bucks for the television so why not. Total Price for the tv: $2297.44. MSRP for TV: 2800

Will keep u guys updated!

charlee619
10-12-2014, 09:45 AM
09/13/14 - Placed my order for a 65' LG 4k TV, was skeptical for the reviews so i just did it through CC just in case

09/14/14 - Michael calls me at 8:15AM on my timezone, so early but thanks for waking me up for my business trip haha! After reading the reviews I was expecting someone to be very pushy but he was actually really cool. Just seemed to be in a rush, michael did tell me about the discount not being valid on cards, he asked if i needed express white glove which i politely declined. He did say I need to pay 2.5% shipping insurance for 100 dollars though. I was still skeptical but he included a free hdmi cable and im still saving $500 bucks for the television so why not. Total Price for the tv: $2297.44. MSRP for TV: 2800

Will keep u guys updated!
Well its been almost a month, and I still havent received my order. After multiple attempts to call them and resolve the issue, ive been told to call back or they will call me back everytime (which they never do). I'm done with them. I just put in a dispute with my cc company and letting them handle this issue moving forward. DONT BUY FROM THIS COMPANY, EVERYTHING NEGATIVE YOU HEARD ABOUT THEM IN THIS THREAD IS TRUE.

les_garten
11-15-2014, 11:48 AM
I ordered a Sony from these guys 4 years ago and received it.

My experiences were:

1) Rude NY/NJ attitude
2) Website tracking useless
3) Tried to phone and upsell after placing order, as well as other dishonest pricing tactics
4)Finally recived TV about 2 weeks later and no problems now after 4 years

So I want to get a 75" Samsung H6350 and am considering dealing again with Snooki, Mikey, PaulieD, Jwow, and Da Situation again...

Their price for the Sammy 75" is about $1919 after their coupon is applied.

I really don't appreciate the stress of arguing with them, I think they call this the "Stand your Ground" law I heard so much about.

Anybody else have any less dramatic vendors to get this TV from for that price or there a bouts?

My local store has it for $1998 plus Tax of about $130. Makes about $210 difference, I may just go that route to avoid all the fun and games.

Was just wondering if someone had another source besides these guys about the same price.

I also noticed East Coast TV's no longer posts in this thread anymore to defend themselves.

orton0140
11-18-2014, 11:16 PM
i really want the Samsung LN32A550

motakolimarrun
12-12-2014, 01:50 AM
While they have my cc number which was supposed to be used for validation

-----------------------------------------------

les_garten
12-12-2014, 03:46 AM
So I just bought two 75" Samsung H6350 TV's during Black Friday.

East Coast TV's were a little less than everybody else. But when I called them I got Vinny or Paulie, I forget which.

They told me I had to get insurance for $100 each. I asked them why?

Vinnie or Paulie or whoever said it was because of where I live. I said, I didn't pay it last time I bought a set from them. He said well I'd have to pay it this time. He also didn't ask me where I lived, we didn't get anywhere near that far. I basically asked how much it was total and he started with $100 mark up over the webpage price.

That put them the same price as Crutchfield, so I said seeya Vinny.

First sale with them in 2010 was OK because they were so much lower than everybody when not on a BF type sale. But for the same price it was a no brainer to not have to deal with these guys.

I really don't like the Bait and Switch nonsense.

Samsung8550
12-22-2014, 07:12 PM
I placed my order on 12/20/2014 at 11:16PM ET. I am hoping for a good experience. After reading many reviews of East Coast TVs on AVS and other forums, it seems they are reputable. The real question will be if I receive a verified S-PVA panel. I also like they close on Friday night through Saturday. Looking forward to receiving shipping details soon. I will give an update after they give me more details.

UPDATE 12/22/14 - Contrary to any negative reviews, I received an email today with the shipping details. No one ever called me. No one ever demanded that I call. So no up-sell, hard sell or any other selling calls -- no pressuring, just shipping my TV, free flat wall mount, free surge protector and 2 free HDMI cables. I paid with AMEX and they allowed all the discounts. My AMEX shows online the exact amount stated in the invoice when I paid. The real question still remains unknown - will I receive a verified S-PVA panel? That will be the true test. I will update again to show details.

les_garten
12-22-2014, 09:30 PM
I placed my order on 12/20/2014 at 11:16PM ET. I am hoping for a good experience. After reading many reviews of East Coast TVs on AVS and other forums, it seems they are reputable. The real question will be if I receive a verified S-PVA panel. I also like they close on Friday night through Saturday. Looking forward to receiving shipping details soon. I will give an update after they give me more details.

UPDATE 12/22/14 - Contrary to any negative reviews, I received an email today with the shipping details. No one ever called me. No one ever demanded that I call. So no up-sell, hard sell or any other selling calls -- no pressuring, just shipping my TV, free flat wall mount, free surge protector and 2 free HDMI cables. I paid with AMEX and they allowed all the discounts. My AMEX shows online the exact amount stated in the invoice when I paid. The real question still remains unknown - will I receive a verified S-PVA panel? That will be the true test. I will update again to show details.

Is this Vinnie or Paulie posting here?

pepperidge
12-24-2014, 03:51 PM
I purchased a Samsung 65" 8550 ts01 on Monday 12/22 from "Steve"...even after reading about their pressure selling and poor performance on many consumer websites.

I was upsold on "White Glove" for the sole reason of a promised one week delivery instead of the normal two to three week delivery that I would get stuck with if I did not choose "white glove"...after all, I can unbox my own tv and wouldn't have even considered the upsell of white glove if it didn't come with the one week delivery as promised by Steve.

the original delivery was promised to be 1/02/15(at latest) and even the tracking on their shipping company when first tracked Monday showed this date as latest date of arrival...as of Tuesday, the delivery type on the shipping company website was changed to "normal" and the shipping date now reflects delivery of 1/07/15 instead of the white glove promised date.

Big Thumbs down to the business tactics of East Coast TVs

I have contacted them via email twice now, left a voicemail for Steves on ext 108

I am awaiting to hear an explanation and what will be done to resolve this issue...

I will amend my review if the product does arrive on or before the promised 1/02/15 date, but based on others experiences with this company, I am not very hopeful.

les_garten
12-24-2014, 05:03 PM
I purchased a Samsung 65" 8550 ts01 on Monday 12/22 from "Steve"...even after reading about their pressure selling and poor performance on many consumer websites.

I was upsold on "White Glove" for the sole reason of a promised one week delivery instead of the normal two to three week delivery that I would get stuck with if I did not choose "white glove"...after all, I can unbox my own tv and wouldn't have even considered the upsell of white glove if it didn't come with the one week delivery as promised by Steve.

the original delivery was promised to be 1/02/15(at latest) and even the tracking on their shipping company when first tracked Monday showed this date as latest date of arrival...as of Tuesday, the delivery type on the shipping company website was changed to "normal" and the shipping date now reflects delivery of 1/07/15 instead of the white glove promised date.

Big Thumbs down to the business tactics of East Coast TVs

I have contacted them via email twice now, left a voicemail for Steves on ext 108

I am awaiting to hear an explanation and what will be done to resolve this issue...

I will amend my review if the product does arrive on or before the promised 1/02/15 date, but based on others experiences with this company, I am not very hopeful.

Pretty dirty business tactics really.

One thing you know for certain, the advertised price is not the price.

pepperidge
12-30-2014, 10:13 PM
Pretty dirty business tactics really.

One thing you know for certain, the advertised price is not the price.
After posting a review, on a couple of consumer websites, I received a phone call from the owner... ON CHRISTMAS EVE... WOW!, and he promised to follow up with the shipping company and see what went wrong...said it was probably two holidays in consecutive weeks that possibly delayed the delivery date, but said he would stay on top of it...I must say that I was a little worried when I didn't hear from him on Friday 12/26 regarding the status...Sunday Evening I get a call and an email from the shipping company scheduling me for Monday 12/29 .

The TV arrived safe and sound and most of all EARLIER than the original 1/02/15 at latest date!

your results may differ, but I am now a happy satisfied customer...

maximus216
09-16-2016, 02:01 PM
Just placed an order with East Coast TV's. OLED65B6P was too cheap to pass up. $2350.00. I'll keep everyone up to date. I know the phone call is coming.

ImRizzo
09-17-2016, 07:56 AM
Just placed an order with East Coast TV's. OLED65B6P was too cheap to pass up. $2350.00. I'll keep everyone up to date. I know the phone call is coming.

Just be sure your getting a full manufacturers warranty

ImRizzo
09-17-2016, 08:06 AM
Just be sure your getting a full manufacturers warranty

I just read item at eastcoast and it appears to be legit, I've bought 2 high end Sony's from them with no problems, they do try to push 'whiteglove' delivery and other upgrades (expensive) great price on that TV

amullins
10-15-2016, 01:12 PM
Just placed an order with East Coast TV's. OLED65B6P was too cheap to pass up. $2350.00. I'll keep everyone up to date. I know the phone call is coming.

Any update on your purchase? Was planning on doing the same except Im gonna order the LG C6.

ImRizzo
11-29-2016, 07:52 PM
I purchased the LG55B6P they played the 'upgrade game' but I stood my ground no EW no cables or accessories paid $99 for white glove shipping took 2 weeks but it did arrive with US warranty. beautiful set very happy.

Selected shipping method:
Express White Glove Delivery (assembly & installation not included)*
Code Item Qty Price Grand total
OLED55B6P LG B6P Series 55" Class UHD Smart OLED TV - OLED55B6P
1 $1,518.00 $1,518.00
DSC-67 $50 OFF FALL PROMO [OLED55B6P]
1 -$50.00 -$50.00

Subtotal: $1,468.00
Tax: $0.00
Shipping Cost: $99.95
Grand total: $1,567.95