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Anybody deal with "East Coast TV's"?

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CrAkD
02-13-2010, 04:04 PM
yes its trustworthy. Got mine on the 1st. great price.

jared311
02-13-2010, 10:38 PM
This thread is insane, but hdf should be happy because it seems to pull in new members. I finally decided to order a Samsung UN55B6000 last night from ECT... however I never received an email confirmation. I emailed them this morning and haven't received any reply. Did everyone else receive their confirmations within 24 hours of their order placement?

CrAkD
02-13-2010, 11:34 PM
This thread is insane, but hdf should be happy because it seems to pull in new members. I finally decided to order a Samsung UN55B6000 last night from ECT... however I never received an email confirmation. I emailed them this morning and haven't received any reply. Did everyone else receive their confirmations within 24 hours of their order placement?

they called me within 10 minutes of me placing the order lol. did you place it at a time when their closed?

jared311
02-14-2010, 10:23 AM
Alright, I received an email this morning!

straybeat
02-14-2010, 11:22 AM
Yeah, I am also interested to buy from them. But I noticed that they don't display their physical address, only telephone numbers. I am afraid to give my credit card info to them. How do you think?

Hey guys, long time

Here's East Coast TV's info:

Name: East Coast TV'S
Phone: (866) 496-5784 ext. 1
Address: 1130 W Elizabeth Ave
Linden, NJ 07036-6315

Original Business Start Date: February 2008
Principal: Mr. Isaac B., President
Customer Contact: Mr. Isaac B., President
Type of Business: Television & Radio Parts-Retail, Internet Shopping
BBB Accreditation: This organization is a BBB Accredited business.

StoneyPA
02-14-2010, 09:06 PM
Can anyone please summarize what this crazy-long thread says about ECTV? They show the Sony 52Z5100 in stock, so might try them out...

PFC5
02-14-2010, 11:34 PM
Basically there was what many/most suspect was seeding posts trying to get the retailer known here and until recently virtually all of the people who have reported buying from them are new members signing up here just to post about their experience with them that has made many long time posters here question them.

But my daughters boyfriend has bought a plasma from them and now a couple of more long time posters have also. They are legit and you do not pay for the product until they deliver it and plug it in to make sure it works properly.

IMO it is safe to buy from them if you live in their limited north east delivery area since you do not pay until it is delivered and working. Just do not buy a Pioneer plasma because they are not an authorized dealer so there would be no Pioneer mfg warranty.

jared311
02-17-2010, 07:49 AM
I would say its safe, just received my Sammy UN55B6000 this morning! AM Trucking delivered it in excellent condition, opened up the box, turned on the tv, and then I happily paid in cash. Seriously, until this morning they hadn't even received a penny from me or a credit card number. Once again, I am a noob who signed up only because of this thread and therefore might sound fishy, but damn I am happy.

CrAkD
02-17-2010, 08:04 AM
Great! Another satisfied customer!

GymBrat98
02-17-2010, 05:52 PM
I would say its safe, just received my Sammy UN55B6000 this morning! AM Trucking delivered it in excellent condition, opened up the box, turned on the tv, and then I happily paid in cash. Seriously, until this morning they hadn't even received a penny from me or a credit card number. Once again, I am a noob who signed up only because of this thread and therefore might sound fishy, but damn I am happy.

Congratz on your purchase!:thumbsup:

http://i293.photobucket.com/albums/mm49/LIovemykittez/AngelBlueEyes.gif

NitroTV
02-17-2010, 06:54 PM
I would say its safe, just received my Sammy UN55B6000 this morning! AM Trucking delivered it in excellent condition, opened up the box, turned on the tv, and then I happily paid in cash. Seriously, until this morning they hadn't even received a penny from me or a credit card number. Once again, I am a noob who signed up only because of this thread and therefore might sound fishy, but damn I am happy.

jared311 enjoy your new HDTV. ECTVs is great to deal with, we used them at work to purchase a HDTV! Only wished they delivered to where I live! Please keep us posted on your new HDTV!

mfejka
02-22-2010, 07:34 PM
Hi

New member to the forum here, I recently used this thread to pull the trigger on my new TV from east coast. I really wanted a new tv before the superbowl and east coast really came thru.

I purchased a Samsung LN46B750 240Hz 46" LCD TV for a great price, at least $200.00 cheaper then best buy. It really did seem too good to be true but thanks to enough people i call in my order. I had the TV delivered the next day.

If I wanted to complain at all about anything it would be that my tv price has decreased about 30-40 dollars and there is no 30 day price guarantee. However, thats what i would expect for a tv line that they are phasing out.

MF

seavote
02-23-2010, 08:57 PM
saw great reviews and to good to be true prices on internet. checked out and saw they have a physical address and areal (non 1 800) phone number. checked with bbb. then saw this thread. they seemed to have gotten a great deal of mistrust because of the great reveiws by new members. but along the way they have shown they can be trusted and seem to take care of problems if any arise, this is my first thread here. the onlyreason ive joined tonight is because after reading this thread i called and ordered a samsung 52"lcd from them. i spoke to jamie and got a good feeling about the store. he pushed the extended coverage but was not aggressive about it.(no pressure)
got a call from them 10 minutes later. they will deliver my tv tomorrow!!!!
price was almost $150 below the "send me a better price" from vanns. i'll let the forum know how things work out.

daleb
02-25-2010, 10:29 AM
Don't forget, Vann's has to ship it a lot further too, plus undoubtedly operates with a higher overhead, not to take away from their great rep. ECTV works out well for the Atlantic Coast.

GymBrat98
02-25-2010, 03:34 PM
Don't forget, Vann's has to ship it a lot further too, plus undoubtedly operates with a higher overhead, not to take away from their great rep. ECTV works out well for the Atlantic Coast.

Waz crackin Daleb?:hithere:

http://i293.photobucket.com/albums/mm49/LIovemykittez/AngelBlueEyes.gif

seavote
02-25-2010, 05:37 PM
please ignore:sorry!

seavote
02-25-2010, 05:40 PM
from what i understand vanns is an outstanding retailer with good prices from what ive seen.

tv came last night.works and looks great. delivery guy was cool and when arrival time was close i got a call with amore accurate time. have no fear dealing with ECTV. i'd buy from them again.:yippee:

StoneyPA
02-26-2010, 10:51 AM
The TV I want (Sony 52Z5100) is currently available at both Vann's and EastCoastTVs. East Coast has it for about $100 less, but even with the price difference still not sure which company to try. Both get good reviews on resellerratings, just unsure of using a NY/NJ electronics dealer. I usually stick with Newegg and Amazon for any and all online electronics.

film11
02-26-2010, 02:52 PM
deleted

film11
02-26-2010, 03:00 PM
The TV I want (Sony 52Z5100) is currently available at both Vann's and EastCoastTVs. East Coast has it for about $100 less, but even with the price difference still not sure which company to try. Both get good reviews on resellerratings, just unsure of using a NY/NJ electronics dealer. I usually stick with Newegg and Amazon for any and all online electronics.

Don't know if Vann's does the same, but with East Coast, you don't pay until the set is at your home and you've checked it out. Plus, they provide an additional 2% off if you use cash or certified check. Also, if you wanted it, I think you'd get the Sony BDP-S360 BD player for $99.00 with the set as well!

rhw
03-08-2010, 10:00 PM
:yippee:

I read this thread before ordering my 60" Sharp. $1750+ tax since I live in Jersey, arrived today all as advertised.

I learned here that they would bring the TV in, unbox, power up and check picture ALL before I pay. (I assumed a drop in the driveway, for this price)

But no, the delivery guy took his time, brought the set inside, helped unbox and check it out.

Bottom line, I clicked on a sponsored link for a price that was lower than I could find a refurbished unit for. Not every price was ridiculously low, but I could not fault this company for anything.

And like others before me here, ECT was SO good, that they deserved my 15 minutes registering and posting.

Thanks HDF for a great resource which I had never heard of.

PFC5
03-09-2010, 11:52 AM
Glad you got use of this thread and had a good experience. Stick around and enjoy all the threads here where a lot can be learned about this hobby. :hithere:

pappylap
03-09-2010, 02:19 PM
Glad you got use of this thread and had a good experience. Stick around and enjoy all the threads here where a lot can be learned about this hobby. :hithere:

Don't forget to tel him abouit the dues............:D

rhw
03-09-2010, 02:19 PM
Thanks PFC5, I dunno if I am a hobbyist in waiting, but this TV is mainly a computer monitor.

Mounted already on the wall:
http://i277.photobucket.com/albums/kk41/RHWinNJ/09%20Silv%20CAB%20big/24490_355658216355_310709286355_422.jpg

wilfredo8789
03-11-2010, 12:20 PM
I ordered the samsung LED/LCD UN55B8000 on tuesday, now my story is not fake like most of the threads posted here.

First of all the customer service sucks, is the same guy all the time; and they have so many customers (yea right) that i just called without saying my name or anything and asked them if they were delivering today and the guy respond "yes" is your last name ..... how did he know? maybe I'm the only one buying from them, who knows?

Well when i ordered it asks you if you want express shipping, I didn't choose that, I went with the 7-10 day shipping, if you live in NY or NJ don't pay for express shipping, here's why. Like i said i ordered tuesday around 11 am or 12, the same day around 8pm this guy the same one from customer service calls me saying that they would deliver the TV the next day...wow that was fast was my thought... But I told him that I wasn't gonna be home that I was in school that day, and i propose for him to ship it thursday which is today, he told me " ohhh we are not gonna have people around your area that day" with an attitude, I told him no problem ship it whenever you guys come around, he said "well that's gonna have to be next week" no problem for me. Now yesterday wednesday, he calls me around 9.30 pm same guy telling me the drivers are gonna delivered my TV tomorrow, which is today, WTF!!! I thought they weren't around my area that day, what? suddenly a whole bunch of people in the bronx ordered electronics... (bullshit) So luckily today I don't have school, since I have to inspect the tv before paying, I will make sure it's gonna happen that way, plus I told my Dad to come, he is a Federal Agent and he knows when something fishy is going on more or less he will be my witness if something happens,... is this site really real? as far as now I'm not happy with it... but we will see. I'll keep everybody posted. If I see anything wrong, my Dad and I are taking these suckers down!!!! I'm in thirst for justice...

CrAkD
03-11-2010, 12:43 PM
I got my tv from them and couldn't be happier. If the thought of ordering from them makes you nervous then why did you? It looks like your mad their delivering the product you ordered too quickly? I live in mass and got mine in 2 days too. However the guy did tell me that I should def accept the first shipping call cause when the truck drivers have to take the sets off and on the truck that's when they break. So maybe that's why they were pushing you to take the first delivery available.

wilfredo8789
03-11-2010, 01:01 PM
I got my tv from them and couldn't be happier. If the thought of ordering from them makes you nervous then why did you? It looks like your mad their delivering the product you ordered too quickly? I live in mass and got mine in 2 days too. However the guy did tell me that I should def accept the first shopping call cause when the truck drivers have to take the sets off and on the truck that's when they break. So maybe that's why they were pushing you to take the first delivery available.


Thanks for your comment. Well is not that I'm mad, is just suspicious. What will make me mad if they try to scam me, I know how that feels like, so I wouldn't want someone else to feel that way, I'm just doing this for justice and if everything goes well I'm definitely posting my experience, again as justice for this company. But let's get one fact straight, the guy the answers the phone is a total doosh. The guy the posts threads from their website probably is the same dude. If you (guy from eascoasttv's) ever get to read this, you should change your attitude act like a real customer service, because if I was the CEO and I got angry customers coming at me with critics I would definitely hire someone that can give at least something positive to this site.... Anyways CRAKD thanks for your post, I'm starting to feel good about this now.

CrAkD
03-11-2010, 01:08 PM
I guarentee you'll be happy man. I was a little worried after talking to them on the phone as their not normal customer service but they came thru on everything they said they would. Even read my Mack warranty info to me over the phone so I could register with Mack before they sent me the warranty card. Dude called a few hours after delivery to make sure I was happy with the delivery too. Maybe not cookie cutter asskiss customer service but they do make sure your happy. And that's fine with me.

rhw
03-11-2010, 02:56 PM
wilfredo, I had been HYPER fearful (in general) about ordering a 60" tv, because I assume a higher failure rate just based on size.

This thread was a very interesting ride - regulars here scrutinized ECT heavily starting about 9 months ago. Looks like ECT could have handled some things better, but now, everyone from buyers to mods here are relatively comfortable with them. I will def order from them again.

Your order is 2 days old. If they get it there in 2-4 more days, at the price you were promised, then the concern over phone confusion should fade. They will open the box and power her up before you pay. Seems too good to be true, but not in this case.

wilfredo8789
03-12-2010, 10:12 AM
Like I promised I was gonna post my experience. Yesterday they came to deliver my samsung UN55B8000, at first I was a bit nervous since my dad wasn't able to make it, it was just my grandparents, my wife, my daughter and of course me. Two dudes came, pretty cool dudes and open the box, plugged it in, i was looking around to see if anything was wrong but found nothing, the guy even gave me an HDMI for an extra 20 bucks. The only problem about yesterday is that the remote control has something broken and loose inside and everytime I use it the clicking noise bothers the hell out of me, and I didn't notice after the guys left, other then that everything is cool. I eat my words I said before I definitely will be ordering again, my friends are jealous and their planning to order from there now on. Oh yeah I almost forgot, I guess writing my first post was a good idea; after I complained about the guy answering the phone, some other dude called me he was very generous had a good tone something you expect from a customer service. So overall my rate for the company is 4 stars (1/2 for the remote control, and 1/2 for the first dude from customer service).... I recommend to everybody...

step37
03-12-2010, 07:07 PM
I purchased two tv's from this company. A 55 inch sony Bravia and a Mitsubishi 73 DLP. Had no problem with them. They don't charge your card until their guys deliver the TV. Both TV's came in great condition. I would definately order from them again.

MIKE FRANCIS
03-14-2010, 10:40 AM
has anyone bought a tv from "east coast tv's"? Their prices on the 2009 55" samsungs seem too good to believe. They only sell in the nj,ny,ct,ri area and you don't pay until the tv is delivered.

i purchase a 58" samsung . Everything went as advertised
surprised how easy it was . Will buy again . I was a little
skeptical . They have a heavy nj accent . Kept on thinking about tony soprano ... I was wondering what i had gotten my self into . But they delivered as promised . I live in md . They delivered in about 3 foot of snow . I was impressed.

daleb
03-18-2010, 09:04 AM
i purchase a 58" samsung . Everything went as advertised
surprised how easy it was . Will buy again . I was a little
skeptical . They have a heavy nj accent . Kept on thinking about tony soprano ... I was wondering what i had gotten my self into . But they delivered as promised . I live in md . They delivered in about 3 foot of snow . I was impressed.

"Tony" always delivered too... :eek:

DodgeMirada360
03-20-2010, 03:22 PM
I ordered a sony bravia kdl52w5100 on 3/4/10 with free shipping to the Boston area. I was called the day of order to confirm. I was called again on 3/7 and told that my tv was on its way. Getting antsy I called and was told on 3/14/10 to expect my tv the following week (3/15-19/10). I however did not recieve my tv. Also an email I sent on 3/18 seeking a more concrete arrival time has gone unanswered. Plus the tv in question has since been removed from their website leaving me to wonder if perhaps they have over ordered the tv and don't actually have one to give me. People on here seem to have not had shipping problems so it seems my order may have been screwed up. Or maybe the delivery guy is just taking his sweet time. Should I be worried or am I overreacting?

NitroTV
03-20-2010, 06:28 PM
DodgeMirada360, I would call them Monday morning and find out what is going on. This may help you alittle>

http://www.bbb.org/new-jersey/business-reviews/television-and-radio-parts-retail/east-coast-tvs-in-linden-nj-90045885

stretch8117
03-22-2010, 11:16 AM
I purchased a Samsung PN50B550 on 3/20 via cash on delivery with the coupon code PAYCHECK which gets you an additional 2% off, so the total was around $960. I was called the next day and had a message to call back and talk to the rep about my order. He asked if I wanted to move up to the newer model the PN50C550 and I said no that I was happy with the 2009. He said I'll make you a deal on it and give it to you for $50 more. I thought that this was a sales gimic, but after speaking with him for a while I felt good about the transaction, I am pleased to be getting the upgrade and looking forward to getting to see some of the NCAA tournament on it. So far so good!

PFC5
03-23-2010, 11:48 AM
Generally the newer models are better as each year tech improves so I think for only a $50.00 premium it was a good choice. ;)

Welcome to the forum! :hithere:

GymBrat98
03-23-2010, 06:33 PM
I ordered a sony bravia kdl52w5100 on 3/4/10 with free shipping to the Boston area. I was called the day of order to confirm. I was called again on 3/7 and told that my tv was on its way. Getting antsy I called and was told on 3/14/10 to expect my tv the following week (3/15-19/10). I however did not recieve my tv. Also an email I sent on 3/18 seeking a more concrete arrival time has gone unanswered. Plus the tv in question has since been removed from their website leaving me to wonder if perhaps they have over ordered the tv and don't actually have one to give me. People on here seem to have not had shipping problems so it seems my order may have been screwed up. Or maybe the delivery guy is just taking his sweet time. Should I be worried or am I overreacting?

When people who have issues post here, it seems to help get their issues resolved quickly, since ECT monitors this thread.:)

http://i293.photobucket.com/albums/mm49/LIovemykittez/AngelBlueEyes.gif

a2skill
04-01-2010, 06:16 PM
I need to warn folks about this company.

This company seems very un truthful

Here is where I will explain.

I made a purchase with them. After making this purchase I decided to go see where this company actually was. I then drove to 1130 W Elizabeth Ave Linden, NJ 07036-6315
This facility was a company called Research & Manufacturing this building looked run down and was fenced in. I went to this address during the business hours posted on the web site. Nothing.

I then called the company and told them I went looking for the facility and he stammered about then told me they moved 2 weeks ago to 601 Linden Ave.

That evening I get a call at 8:45 at night telling me they want to schedule my delivery the next day. I looked at my caller ID and noticed that the area code being used to call me was in Brooklyn, NY

So I did one last thing, I did a reverse lookup of a phone number that was listed on the website it was a 908 area code (it has since been removed) was an unlisted phone # .

After discovering all of this, I cancled my order. Please be aware of these issues, as these issues are pretty good evidence that this company is not really a company.

EastCoastTVS
04-01-2010, 07:25 PM
hi a2skill; I am sorry that you feel that way, we actually did move to 601 west linden ave 2 weeks ago, we are in a much larger facility, when you called us today asking where we were located we told you that we moved 2 blocks away and we were expecting you to come visit us, one of the shipping company's that we use is located in Brooklyn, I am sure they called you to schedule a delivery for your new TV, I can assure you we are a real company and we are located at 601 west linden ave linden nj 07036 please feel free to visit us any time .

jpausda
04-07-2010, 09:23 PM
Figured I'd add to this since this forum helped my decision to buy a TV from East Coast TVs.

Placed an order on Sunday 4/4/10. Got a call from Jimmy in a few hours to review order etc. He then said delivery company will call separately to schedule the pickup. He also suggested an extended warranty for the UN55c7000 which I took.

Delivery company called an hour or so after that (same day) and said they would arrive between 7:00pm and 10:00pm (yes, PM) on Wednesday. It is now 11:30PM (yea, don't know whats up with the time on this site, I have it set to Eastern in the settings like it should, yet post time is still 1 hr behind) on Wednesday and I have not received the TV. HOWEVER, the delivery person (Joe) has been in contact with me twice already letting me know where they are and how much longer it will take. Based on our last phone call, they will be at my house around 1:00am. A little later than I expected to be up, but I will report back after then. :)

jpausda
04-08-2010, 05:35 AM
Following up on my previous post, the delivery man arrived at 1:10AM and brought the TV into my living room. We unboxed it, plugged in and ensured everything was working. I didn't mind that he was late because he was a hard working guy. Imaging driving around to different states in one day delivering stuff! I tipped him well and although delivery was late, I am pleased with my experience and would recommend them to anyone. My in laws will likely be purchasing a TV from them soon as well! By the way, the TV is incredible. I don't mind paying this off for the next year or two ! hahaha

swing1,2
04-08-2010, 09:40 AM
Hello everybody, new member here, went through the thread, after some hesitation decided to go ahead and order plasma LG 60PK550 from ECTV.
I wanted to use my wife's Amex card to get extra warranty, had the card number but forgot the exp.date so could not complete their Web order form.
Since I had a couple of questions to ask I called them, said I wanted LG 60PK550 received suggestion that PK750 was a better model, in the end asked if I could complete the order over the phone, answer - no, only on the Web site.
I contacted my wife, got her Amex card info, entered on order form but the site would not allow me to complete the order. I started over and to my surprise
the price jumped from $1,545 to $1,689.
As a *firm believer* in this kind of coincidences I called and asked if they would honor the original price on my order form. A rep said, no, Web site constantly changes
the prices, what you see now what you get, they have no power over it.
I say, give them a slack, they are fighting hard some mighty hostile Internet Forces

anthead
04-08-2010, 10:08 AM
Let me tell you guys man, Im waiting for the 50C7000 to come in for them to deliver it.. A few calls to them since waiting and its been nothing but great service, the guys I've spoken to (probably same dude) has been amazing and helpful... I haven't received the TV yet but I'm going to recommend this place to everyone I know looking to buy a new TV! I'll keep you guys updated

TCP58V10
04-08-2010, 11:27 PM
I had a real bad experience with a company called LCD's R US and didn't think I would ever attempt to buy a large expensive item like this off of the internet again. It was to good to be true and it wasn't. Then I came across East Coast TV and started to have heavy flashbacks but thanks to this forum and everyone's replies about them, I looked them up with BBB and the three complaints they did have were resolved. So I decided to give this type of internet purchase another go.

I gave them a call but got no answer, I guess due to it being after business hours, but got a call right back from them asking if they missed my call. The gentleman that I spoke to was no question from Jersey which put me at ease being from these parts, he gave me the rundown and I told him I would call him back shortly to place my order and did so. I went with the Panasonic TC-P58V10 and the 5 year extended warranty. Hope to report back to you guys shortly with a good experience with East Coast TV and my own review on the TC-P58V10. Thanks!

andifur
04-10-2010, 08:54 PM
I have been "browsing" buying a new tv for a few weeks. The wife gave the thumbs up so now I am shopping.

I came accross East Coast TV's site. The prices were good. Then I came accross another site who blew them away, only to find the are a scam. So ECTV is who I will try.

Now the hard part. I am looking at/comparing Samsung LN55B650 55" 120Hz LCD TV and
Sony BRAVIA 55" 1080p LCD HDTV Model - KDL-55EX500

Both are around the same price, and simillar in specs. Does anyone have any good insight? Also maybe recommend a decent blu-ray player? Since my old TV was 1080i, I didnt have to worry about all this new stuff.

I am replacing a 50" Vizio Plasma and I am not a guru but do notice the gasy "blurred" skin effects and red dots on dark screens on my Vizio and it drives me nuts!

Any help would be great!

Thanks

PFC5
04-10-2010, 11:14 PM
That is more likely an issue with the particular plasma model you own or poor settings. That is NOT how good plasmas look when properly set up. How old is the Vizio plasma? I believe that LG makes the panels for their plasmas so that could explain some of the issue as LG makes the worst of the 3 major plasma mfg easily.

andifur
04-11-2010, 05:46 AM
Its 3 yrs old, and has been replaced on warranty already for the red dots. They told me the dots are from my surgre protector and that I should take it to a repair shop to change the voltage settings on the back.

Either way its going down to the bar in the basement. Lightuse down there.

jjclecky
04-11-2010, 01:18 PM
hey all,I just received my new plasma today and it couldnt have gone smoother the delivery guy was great and they were here pretty much right when they said they would be. I cant hook it up for about a week because of renovation so when I do I will report back on its performance.so if any one has reservations about this company I will vouch for them, I spoke with jamie when I ordered it and he was very helpfull. wish me luck!

PFC5
04-11-2010, 03:32 PM
Enjoy your new toy and let us know how you like it after you play with it! :D

allend
04-11-2010, 08:19 PM
Another noob here, but I won't be running off after posting my review.

After posting this monologue (http://www.highdefforum.com/flat-panel-tvs/111468-plasma-selection-help-primary-use-ps3-i-read-sticky.html), I decided to pull the trigger on a Panasonic 58V10, just got off the phone with East Coast.

First, he said shipping would be $109, they wouldn't ship free to DC. I think this is total BS, but whatever. We'll call it lie #1 and hope there's no successor.

Anyway, I intend to chronicle my experience with them, because the back and forth in this thread is the only reason I felt fairly comfortable placing the order.

Pros so far:
- I talked to a live person at 10pm on a Sunday
- The conversation took less than 5 minutes, no credit card number was given, and I'm scheduled to have a 120lb TV delivered for what amounts to $72, in 48 hours.
- Bottom line price (duh)

Cons so far:
- Don't say free shipping online and then $109 on the phone. I'd have done it online if I could have avoided entering a CC#.


As I said, I intend to chronicle my experience. If that includes taking pictures of the delivery vehicle and drivers (with their permission), I will do that. Why these people aren't taking it upon themselves to seem less shady is beyond me, but as a consumer I like finding great deals, but won't risk the money on a sketchy operation.

Let's first try to establish that I'm not from NJ. I present the following evidence:
1) I've never owned an IROC Camaro or listened to Bon Jovi,
2) Case closed :D

But for real, I live in alexandria, VA. I'm a software developer, my tech blog is at www.AllenRinggold.com, and I took the following picture to further prove my locale (note the DL address, the Comcast bill, etc):

http://allenringgold.com/wp-content/uploads/2010/04/exhibitA.jpg

(obviously I wasn't trying to hide my name in the picture, it just skeeves me out to think an unmolested picture with that much personal info might make it into the tubes)

I'll update this as I see fit. I really, really, hope the experience is a good one, so I can recommend this place to my friends. If it's not, though...what you can't see behind my license is my CWP ;)

Edit-
I called earlier and was put through to Jimmy, who said what I was told is incorrect. They do have free shipping to DC, that $109 is for white glove svc, and he said he'd talk to the salesman from last night (to clarify, I was told I had to pay $109, there was no free shipping to DC). Also said I'd still get the TV this week. Feeling much better about this place now, and his customer service was right on point.

commandersulu
04-11-2010, 09:32 PM
I am a new member as well. Saw some posts from ppl about east coast tvs when i was searching for a tv, seems ppl were a little concerned about the company and whether they are legit or not. All i can say is so far the experience has been incredible. TV is great, and they delivered to NYC next day. I would def recommend them to anyone.

anthead
04-11-2010, 11:16 PM
I had an incredible experience with them, I waited a week for the 50C7000 to come in and last minute had a change of heart, I called at 10am(ish) and placed changed the order to the 50G25 (+ 3yr warranty) and he told me he can have it at my place that same day!!.. 5-8 is what he quoted me, it got here a bit late 11pm but it was worth the wait.. Seriously, same day delivery... on a sunday?!?!?!? The guys unboxing were totally cool, and helpful. If i ever buy another TV, i'll be sure to check'em out again

andifur
04-12-2010, 06:02 AM
I am going to pull the trigger today on a 55"+ tv. The only thing I am not sure about is best value for the $.

I am looking at a Sony BRAVIA KDL55V5100 " or Samsung PN58B560. My experience with my Vizio Plasma leads me to a LCD but others state I should stay with plasma.

I amnot a HD guru, but hate a crappy picture.

Any opinions?

cain_dogg
04-13-2010, 10:11 AM
Has anyone bought a TV from "East Coast TV's"? Their prices on the 2009 55" Samsungs seem too good to believe. They only sell in the NJ,NY,CT,RI area and you don't pay until the TV is delivered.

OK, so this post started over a year ago asking if anyone has dealt with East Coast TVs, and responses offered a rash of criticism that left me dubious about placing an order for my first flat panel. Mainly, the evidence that the company may write it's own reviews to make them look more appealing. So I did what every good consumer should do - checked with better business bereau. They are registered with a score of A-, including 3 complaints of seemingly reasonable issues. So I placed my order, and here is the deal - If you call them, you are likely to get a guy who may be a little over zealous, which many people may not like - I liked him - his quick witted response to "I was thinking about buying a TV from you guys" was an unhesitating "Well, I was thinking about selling you one." I wanted to pick the TV up from their location, which I was told could not happen in the time frame I wanted, so I placed the order on-line. Jimmy (famous for being named repeatedly on reseller ratings) called the next morning to sell the three year warranty for $149 and stated that if the warranty was purchased, they would upgrade to expedited service. I opted for the warranty and received the TV the next business day. A single delivery guy came with the box on a hand-truck, brought it in, opened it, connected the TV (not set-it up, just connected) turned it on and got reception. I was never even asked to make payment until I was completely satisfied. Everything so far is A+:yippee:

Here is the only issue - The three year warranty was not with the driver upon delivery. He told me it would be mailed in 7 to 10 days, but was not processed until payment was received. I just took delivery of the TV yesterday, so still waiting on the warranty papers.

Bottom line is, I would, and have already, recommend this company to friends and family. Oh yeah, the TV is Samsung LN55C650, upgrade from a 27" Mitsubishi Tube... I feel like a new father again:)

NitroTV
04-13-2010, 04:02 PM
I am going to pull the trigger today on a 55"+ tv. The only thing I am not sure about is best value for the $.

I am looking at a Sony BRAVIA KDL55V5100 " or Samsung PN58B560. My experience with my Vizio Plasma leads me to a LCD but others state I should stay with plasma.

I amnot a HD guru, but hate a crappy picture.

Any opinions?

Andifur, we have this model Plasma and love it! Beats LCD hands down >

http://www.samsung.com/us/consumer/tv-video/televisions/plasma-tv/PN58B650S1FXZA/index.idx?pagetype=prd_detail&returnurl=

And our nextdoor neighbors have this model and love it!>

http://www2.panasonic.com/consumer-electronics/shop/Televisions/VIERA-2009-HDTVs-Series/VIERA-V10-Series-Plasma-1080p-HDTVs/model.TC-P58V10_11002_7000000000000005702

When we go to each others home and view the Plasmas we have, neither one of us couples can really say one is better than the other. We have never had them side by side. Our advise is go to a store like BB and view the above HDTVs and some others, then price it out at ECTVs, then see how the prices compare. Hope this helps, have a super great week and please stay safe out there!

TCP58V10
04-13-2010, 10:18 PM
Took just a few days to arrive after I placed my order. They gave me a window of between 2-6pm and got here about 4:30pm. They brought it into my home opened the new box and plugged it in and after it powered up, charged my card. They had another hand full in the truck heading out to soon to be happy customers. All went great I'm just waiting for my 5yr warranty contract to arrive, which according to them is just a few days after delivery. Thumbs up to East Coast TV!

cain_dogg
04-14-2010, 11:46 AM
Now the hard part. I am looking at/comparing Samsung LN55B650 55" 120Hz LCD TV and
Sony BRAVIA 55" 1080p LCD HDTV Model - KDL-55EX500

Both are around the same price, and simillar in specs. Does anyone have any good insight?

I'm rather new to HD altogether, but I'll offer my opinion anyway. I ruled out Sony all together as I have had bad experiences in terms of reliability with every other Sony product I have ever owned (note that none was a TV). Everyone I know personnaly with HD owns Samsung and is satisfied. There are many reviews on Samsung regarding their cheap transistor parts and poor customer service. My brother replaced his transistors himself (post-warranty) for $5 on a previous unit he owned and said it worked great afterwards.

That being said, I looked at the LN55b650 vs. the LN55C650 and purchased the latter primarily for its ability to connect to the internet (via a ~$60 adapter from BestBuy) where I will stream Netflix and catch up on some TV programming I otherwise miss. If not for the internet capacity, I would have paid a little less for the B-model with slightly lower contrast, which I would not have noticed anyway. Hope this helps your decision.

CrAkD
04-14-2010, 06:38 PM
great company!

TwoPlusTwo
04-14-2010, 08:58 PM
A vendor coming to your house and swiping your credit card?!? :eek:

Damn, I need to change careers and become an identity thief...apparently it's gotten ridiculously easy. :lol:

allend
04-15-2010, 08:28 AM
My TV was just delivered! They called last night to say they'd be here between 0700-1000. Showed up at 0930 and brought it upstairs. Because of the initial confusion about shipping costs, the invoice didn't reflect the 2% cash discount (expired Sunday night, and the order was fixed Monday), but the driver just had me write down the discount and accepted the 98% cash.

I had to prod a little for help getting it out of the box, and it wasn't plugged in before he left, but given there was no way to plug it in without completely unpacking it and installing the mount, that's fair enough.

Anyway, right now I've got the SD slideshow playing the break-in images found elsewhere on this forum, and I'm off to work.

Bottom line:
Minor inconveniences compared to a traditional retailer, but well worth it for the savings. I am definitely going to recommend EC to others, one friend is in the market and wanted to see how my experience was before going with them.

A comparison to Best Buy:

This model is currently on sale at BB for $2499. Even with free shipping, it would have taken 7 days and cost $2624 with tax.

I ordered this Sunday night, the order got goofed, so it really went through Monday evening. It arrived 3 days for $1831.

Not refurb (serial sticker says Feb 2010), not open box, not a display model. That's $793 less, and half the wait!

Fantastic, I'm thrilled. Thanks Jimmy and East Coast TVs!

TCP58V10
04-19-2010, 01:05 PM
Some reason I can't start a new thread and a search resulted in chaos. I have a Panasonic TC-P58V10 and want to see how many hours I put on this unit. Can someone kindly tell me how to access the service menu and navigate through it or give me a link to point me in the right direction for this info? Thanks in advance.

TCP58V10
04-19-2010, 05:11 PM
Found the service menu but I don't see anything that resembles how many hours I've run this unit? Any help would be great. And are there any settings recommended for me to change for a better picture on my P58V10?

sf6864
04-25-2010, 06:15 AM
Like a bunch of others here, I was searching for any info on this place. I got a lot more than I was expecting. I've been on AVS for years, and there's only one mention of east coast, so I was flabbergasted to see this behemoth of aq thread. Still don't know if I'll buy anything from them - the 3-day return policy means that it's pretty much just a disaster check, not a real return policy like from J&R or OneCall. (But then there is the appeal of a low price.)
Looks like they've been very active on facebook too. Maybe there's something to this business plan - get people talking about you, do no advertising, offer (essentially) no return policy, but always come up with lowest price.

allend
04-27-2010, 03:57 PM
Maybe there's something to this business plan - get people talking about you, do no advertising, offer (essentially) no return policy, but always come up with lowest price.

They do advertise, FTR...I saw ads on either google or bing repeatedly when I was price-checking models.

PFC5
04-27-2010, 04:30 PM
They are not ALWAYS the lowest price. It seems they are lower on the higher end models, but are actually more expensive than Best Buy on a few of the lower models sold.

MBedward
04-27-2010, 09:37 PM
I found this on the better business bureau website

Business Contact and Profile
Name: East Coast TV'S
Phone: (866) 496-5784 ext. 1
Address: 601 West Linden Avenue
Linden, NJ 07036

Original Business Start Date: February 2008
Principal: Mr. Isaac B., President
Customer Contact: Mr. Isaac B., President
Type of Business: Television & Radio Parts-Retail, Internet Shopping
BBB Accreditation: This organization is a BBB Accredited business.

splicer82020
05-02-2010, 11:43 PM
OK - an 'old' newbie with my first post. Had done a lot of price searching for a Mitsubishi WD-73837 and came down to two great prices... My brother in laws "TV Guy" and ECTVs.

It turned out the "TV Guy" could get it for $40 more and I'd have to fax him a copy of my check which he could duplicate on his PC to cash and send me the TV... not for this Friggin Old Guy (FOG55 on COD5)...

Read this forum from end to end over two nights (ouch) and decided that buying from ECTVs was worth a shot. Their website doesn't mention what CCs they accept and I use Discover for everything so I sent them an email about an hour ago. About twenty minutes later Jimmy called to let me know they did take Discover and took my order right then and there! He offered this Wednesday or the following and we (my wife) picked the following as we need to prep the spot (remove the old Hitachi 61" TV) and, hopefully, get some equipment in for the new one (and the acceptance test - guess I can plug in my Oppo upconverting DVD to do that.).

Now for what I see as the really scary part - deciding on and buying the remaining components!

- Broadcast TV: Have Dish but not HD. Looking at packages for the local cable company (SECTV) and DirecTV - boy does it add up quick!

- Receiver: My nine year old Yamaha just won't cut it so I've been pouring over those forums as well. Was high on the Denon 1910 and Onkyo 706 but those both seem to have HDMI and low power issues. Last night came across a few threads talking about the Pioneer 1019 which is looking like a front-runner if it's available anywhere.

- Speakers: Currently have Paradigm Mini-monitor v.2 fronts, CC-370 v.2 center and PDR-12 powered sub with a badly mismatched Yamaha NX-220 on-wall pair in the rear. Was all Yamaha but recently was given the Paradigms (yes, WOW) so need to get new rears. Looking to put in-wall set there and read a thread talking about "monoprice" I need to look into.

And once I get all the pieces I need to build / put together cabinets for it all to go intoan alcove in the family room! A lot of work ahead - hopefully it will be worth the effort!

I'll post my experience with Delivery and all here for those interested as well as document my overall build where appropriate (I saw it listed in this thread somewhere!). Feel free to offer advice!

Note: Jimmy was very friendly and patient as I wasn't quite prepared to place the order. I'll call it a "good first step".

He offered a 3 year extended warranty for $249 which covers up to two bulbs ($99 ea from Mitsubishi) but wasn't 'pushy'. I told him I discuss it with my wife and he said I could get it up to 30 days from delivery.

I never take extended warranties and have read that they are usually not recommended... any thoughts here???

I ordered the same tv. It was never sent. 3 emails were sent. None were answered. It's now 30 days later. I called the toll free # and was told the tv was damaged in shipping and they would get back to me. I was promised expedited shipping. Sure sounds fishy to me

ljconn
05-10-2010, 08:39 PM
I hope I'm doing this correctly. I ordered a Samsung LN55C630 on Saturday May 8th from East Coast TVs. They called me to verify my order on Sunday May 9th and said they would deliver on Monday May 10th between 2:00pm and 5:00pm. They delivered the TV on Monday at 4:30pm. The delivery guy brought it in, unpacked it and tested it out. He swiped my credit card on the spot. I signed. He left. This was the easiest major purchase I've made. I read most of this thread and since I was in the market for a new TV, I decided to give them a try. I think they'll increase their business through word of mouth. I was very impressed and will mention them to friends that are interested in purchasing a TV. As for the comments questioning the legitimacy of East Coast TVs and the possible fake reviews, all are now meaningless to me since I have the TV I ordered. I joined this forum to share my experience. I hope this helps.

RandyWalters
05-10-2010, 09:08 PM
I hope I'm doing this correctly.....Yes, you followed the script perfectly :yippee:

mikeneedsnewtv
05-18-2010, 07:33 PM
have not read through this entire thread but has anyone had any experience with their extended warranty? Looking to pick up a 55" Samsung and just wondering if the extended warranty is worth it. May give east coast a try just still doing my research. The fact that all I couls find is this one thread (the behemoth that it is) is a little intimidating.

GymBrat98
05-18-2010, 07:47 PM
A vendor coming to your house and swiping your credit card?!? :eek:

Damn, I need to change careers and become an identity thief...apparently it's gotten ridiculously easy. :lol:

That avatar is tight!:thumbsup:

http://i293.photobucket.com/albums/mm49/LIovemykittez/My%20Posterz/AnimatedBrat.gif

perculator
05-19-2010, 10:46 PM
i may or may not have any posts on here........been a long time since i was researching my older (now replacing) tv.
that being said, i buy a lot of stuff online. i've been worried, especially buying from some of those brooklyn stores. but if you do your homework and use the phone then i've found that more often than not you'll be ok with a little investigative work.
i wish these dudes would ship me a tv to arkansas.....i'd buy one in a minute.

vincenzo
05-21-2010, 11:28 AM
I am unfortunately in the market for a large screen plasma, due to a 17 month year old (not mine) busting my Samsung pn58b550panel with a toy drumstick. :banghead::crying:

I'm near resolution on being reimbursed for the damage, and was ready to pull the trigger on the pn63c550 (upgrade needed to alleviate the mental stress of a one year old plasma made worthless by a toddler).

ECTV has on its site this panel, in stock at a price that was far better than BM and/or other online retailers. I spent hours yesterday reading all the comments on this thread:eyecrazy but deciped to go with the vendor as purchasing experiences trended clearly to the positive.

I called the vendor as opposed to placing order online. The person on the phone answered my questions on shipping and the return policy and at that point, despite the reservations I had about both of these items, I told the person I wanted to purchase the panel. I was put on hold for 10 minutes only to find out that the panel was "not in stock at the warehouse".

Glad I called as I likely would have had to wait longer to find out I had to find another vendor. Recommend all future patrons of ECTV call instead of ordering online to make sure their item is in stock.

There was no bait and switch or upsell tactics, the person on the phone was well-versed on the policies, but the website should really be kept up to date with inventory, not that complicated. Also don't think 63" plasma inventory fluctuates that wildly in this economy.

It should be noted that three hours later, the item is still showing as in stock on the website.

I hope this helps potential customers of ECTV. And by the way, the opinions and facts presented by this forum's participants are very helpful to me, so thanks to all.

MOD
06-04-2010, 12:44 PM
Hi all,
I decided to give myself a treat (big) in time for the worldcup! Since my divorce, I have had to watch TV on an old 22" tube! If you people stop laughing, I can continue my story...
OK, so... Since last year I started looking for the model I would be happy with. I found the Smasung 55". I couldn't afford the TV last year so I waited till I had the money. In the meantime, I have been doing my homework and have gone to all the "well known" retailers and also compared prices on the internet! I came across East Coast TVs. Their prices were untouchable and the "you pay after you have inspected the TV", so of course I had to research them online. Sooo... that's how I ended up here.
What I learned on this forum was if you are a start up small company, most of the "old timer" forum nerds are going to trash you. Not sure why, maybe because they don't live within the delivery area? who knows. All the skeptics, to say the least, DID NOT BUY anything from East Coast TV. Even the so called "mod" would constantly trash East Coast TV. To me (this is just me saying), it almost sounded like he had an interest that East Coast TV fails! HMMMMM...
Well, whatever! Because anyone with half a brain would go with the facts, and the facts are that 99% of the PEOPLE WHO BOUGHT from East Coast TV ranged from happy to very happy with the whole experience. The other 1% who initially had problems, had their problems resolved to their satisfaction.
So guess what I DID?!
Yes! you are correct! I called East Coast TV and ordered the Samsung UN55C7000 on Wednesday at 7:30pm. The sales guy was very helpful and he did ask me if I wanted to buy an extended warranty, which I declined. He didn't push it. Unlike other reputable "local" stores (PCR) that tried to charge me $125 for a 10' HDMI cable, plus being very pushy on the extended warranty and so on.
Anyway, I got a call yesterday (Thursday) night at 7pm to make delivery arrangements. I'm expecting the delivery any minute (from 2pm to 4:30pm) as I write this comment.

I will keep everyone updated on my experience!
CAN'T WAIT FORM MY TV!!!

Jose

Congratulations with your choice of both the TV and the Seller, post your results once you've gotten your set.

PFC5
06-04-2010, 09:11 PM
Hi all,
I decided to give myself a treat (big) in time for the worldcup! Since my divorce, I have had to watch TV on an old 22" tube! If you people stop laughing, I can continue my story...
OK, so... Since last year I started looking for the model I would be happy with. I found the Smasung 55". I couldn't afford the TV last year so I waited till I had the money. In the meantime, I have been doing my homework and have gone to all the "well known" retailers and also compared prices on the internet! I came across East Coast TVs. Their prices were untouchable and the "you pay after you have inspected the TV", so of course I had to research them online. Sooo... that's how I ended up here.
What I learned on this forum was if you are a start up small company, most of the "old timer" forum nerds are going to trash you. Not sure why, maybe because they don't live within the delivery area? who knows. All the skeptics, to say the least, DID NOT BUY anything from East Coast TV. Even the so called "mod" would constantly trash East Coast TV. To me (this is just me saying), it almost sounded like he had an interest that East Coast TV fails! HMMMMM...
Well, whatever! Because anyone with half a brain would go with the facts, and the facts are that 99% of the PEOPLE WHO BOUGHT from East Coast TV ranged from happy to very happy with the whole experience. The other 1% who initially had problems, had their problems resolved to their satisfaction.
So guess what I DID?!
Yes! you are correct! I called East Coast TV and ordered the Samsung UN55C7000 on Wednesday at 7:30pm. The sales guy was very helpful and he did ask me if I wanted to buy an extended warranty, which I declined. He didn't push it. Unlike other reputable "local" stores (PCR) that tried to charge me $125 for a 10' HDMI cable, plus being very pushy on the extended warranty and so on.
Anyway, I got a call yesterday (Thursday) night at 7pm to make delivery arrangements. I'm expecting the delivery any minute (from 2pm to 4:30pm) as I write this comment.

I will keep everyone updated on my experience!
CAN'T WAIT FORM MY TV!!!

Jose

I know this is a long thread so you likely did not read my later posts where I had someone I know buy a HDTV from them and have even recommended them despite ECTV's initial questionable methods of getting their name out there. ;)

They DID do some things that would make people skeptical to get their name out there and were not completely honest about those things brought up and a few of us brought those things to light. That IS what a forum is here for which is to collectively provide as much info so people can make an informed decision.

Oh BTW. You really NEED to read the rules HERE (http://www.highdefforum.com/rules.html) as #3 in that list of general rules includes "-No posting of personal attacks against another member, moderator or administrator. This includes but is not limited to false accusations." ;)

You would be wise to read these rules as all members must read them, follow them, and stay informed about any rule changes if they want to remain as members here. :hithere:

kharaa
06-04-2010, 11:59 PM
Jose, tryin to be an adult here, but you seriously need to grow up. :(

PFC5
06-05-2010, 01:37 AM
Jose, tryin to be an adult here, but you seriously need to grow up. :(

That childish poster is banned but we now know the likely reason he got dumped in his divorce. :D

kharaa
06-05-2010, 01:41 AM
I would imagine PFC5. :/ lol

HarryLi
06-21-2010, 09:57 AM
Just let you guys know that East Coast TV's "charge on delivery" selling method is gone (at least for paying by credit card).

I ordered a Sony EX700 almost 2 weeks ago and this morning I found the charge was showing on my credit card. I called them asked the "charge on delivery" and the guy answered the phone said that it has been gone for one month and they didn't do that anymore.

My TV will arrive in this week ( I live in MA, does take a 5-10 business days to arrive) and hopefully everything will be fine.

I will keep you guys updated. My experience for now is that:
Your worry/concern vs. the money saving? you have to ask yourself about it!!!

-Harry

nomutthere
06-21-2010, 10:41 AM
Hope you don't have any problems, I'm sure they'll come through. After reading through this thread, I decided to use Vanns for my purchase. Good luck...

PFC5
06-21-2010, 10:43 AM
Thanks for the update on this lost method. That is too bad since that was what made them stand ahead compared to most other online retailers. Too bad.

RandyWalters
06-21-2010, 11:46 AM
Thanks for the update on this lost method. That is too bad since that was what made them stand ahead compared to most other online retailers. Too bad.I never understood what the big advantage was in the first place. It doesn't matter to me if i give my credit card upon delivery, or if i provide my credit card information at the time i ordered the TV since there is virtually no risk with either method. What is the advantage to paying upon delivery?

PFC5
06-21-2010, 01:20 PM
The advantage IMO is that you do not have to go through the hassle with the credit card company IF you have a problem since you just do not authorize it if the TV comes broken/damaged.

IMO, that was a big reason to consider ECTV over a more established competitor. Oh well.

marlowwl
06-23-2010, 02:15 PM
I don't usually post on any forums or message boards, was following this thread about East Coast TV as I was shopping for a TV and wanted to post my experience because it was very positive. I do not work for the company - I am a military guy- so this is completely unbiased...

After a week or so of research on Cnet and testfreaks, I chose to buy a Panasonic TC-P54G25 54" Plasma TV. I found ECTV on Google and their price for this tv was by far the lowest I found. As is often the case - I was skeptical because that's my nature- and decided to search for reviews of ECTV and that is how I stumbled on resellerratings and this highdeffourm. I saw reviews that went both ways so I was a little nervous when I dropped the order (on 6/21 at 0800 EST) through their website.

I called them later that morning with some questions on Monday June 21 (same day of the order) as their website does not have a very good order status functionality. Note - the did talk me into getting the extended warranty, but were not too pushy about it, and I have piece of mind now. As others have posted - they lowered the price - and I actually enjoyed the haggling process. I was told when I called that the tv was in stock and would be delivered within the same week (even though I didn't pay ANYTHING for shipping) . The TV arrived yesterday (6/22 at 9:30 PM EST). The delivery guy helped me put the TV in place and made sure it worked.... Then he ran my card and went on his way...

Bottom line - I am thrilled with the service and I will definitely buy from them again.. If you want to save money and are Ok with non-traditional sales - this is a gold star opportunity to save some cash!

I LOVE my new tv..


I am posting because these guys deserve credit - if they keep this going others will be forced to adopt strategies that save us consumers cash!

PFC5
06-23-2010, 02:37 PM
First I want to thank you for your service to our country and helping to keep my family safe. :bowdown:

SOmeone else just posted that they charge for the credit card in advance (like everyone else) now. See post 1580 above. How did you get them to use the old method after the other poster couldn't?

jh3p
06-23-2010, 06:33 PM
really sorry for being lazy,
but i read through about the first 5 pages of this thread and then the last page, my question is, so is east coast TV legit to buy from then?? :what:I'm in the DMV area and looking to purchase the 55" samsung LED 3D tv. And it is a LOT more cheaper on the website..

once agaaainnnn sorry if you guys have to repeat yourselves, i just wasn't to sure what the general conclusion was.

and, thanks!

NitroTV
06-23-2010, 06:46 PM
really sorry for being lazy,
but i read through about the first 5 pages of this thread and then the last page, my question is, so is east coast TV legit to buy from then?? :what:I'm in the DMV area and looking to purchase the 55" samsung LED 3D tv. And it is a LOT more cheaper on the website..

once agaaainnnn sorry if you guys have to repeat yourselves, i just wasn't to sure what the general conclusion was.

and, thanks!

JH3P, buy your HDTV from them, they're great to work with!

jh3p
06-23-2010, 07:34 PM
thanks, do u by any chance have an idea how long it would take them to ship to Maryland? and also when it says 7-10 business days, that means no longer than 10 business days right? cuz i thought i saw some comment about someone who purchased a TV and didnt get it till a month later or something...

NitroTV
06-23-2010, 08:22 PM
thanks, do u by any chance have an idea how long it would take them to ship to Maryland? and also when it says 7-10 business days, that means no longer than 10 business days right? cuz i thought i saw some comment about someone who purchased a TV and didnt get it till a month later or something...

JH3P, I am guessing it's going to depend on whether they have the HDTV you want in stock. I don't think they have a showroom, so it's best you go out and find the idea HDTV you want then price it through them. We purchased a 46" Samsung LCD for our Fire Station with the 5 year extended warranty, LCD worked best for us because of light problems. Why the extended warranty? Well my brother has worked in the electronics field for decades and there isn't a faster changing field than the electronics, so say 3 years down the road something goes wrong and your HDTV has to be replaced. You can bet the new one will be much better than what you had. East Coast TVs uses one of the top Warranty companies around > http://www.mackcam.com/index.htm
JH3P once you have found what you want and really done you homework on Plasma Vs LED Vs LCD, and you find that model, give East Coast TVs a call. These guys are great, they will work with you. The only pisser for me, I live in a small area of PA that they do not do free delivery to and it burns me up. I am really hoping by next fall they will cover that small area. Find your HDTV you want and call them, you can't go wrong. Any way sure hope this helps, please keep us posted on how things go!

HarryLi
06-26-2010, 09:50 AM
Just let you guys know that East Coast TV's "charge on delivery" selling method is gone (at least for paying by credit card).

I ordered a Sony EX700 almost 2 weeks ago and this morning I found the charge was showing on my credit card. I called them asked the "charge on delivery" and the guy answered the phone said that it has been gone for one month and they didn't do that anymore.

My TV will arrive in this week ( I live in MA, does take a 5-10 business days to arrive) and hopefully everything will be fine.

I will keep you guys updated. My experience for now is that:
Your worry/concern vs. the money saving? you have to ask yourself about it!!!

-Harry

Here is the update:
The TV is delivered on Thursday morning around 10:30am and the delivery guy called the day before confirmed the delivery time between 9:00 to 12:00am.

The delivery guy are very nice and the experience is good. They have a big truck and I saw 3,4 TVs and other heavy appliances in it. They carried the TV in my family room and plugged in to make sure it could powered on. You can take some time to try out some videos or pictures if you like.

In general the purchase experience is good and especially for the delivery part, buyers should not worry about it.

Thanks a lot this site and people who have posted so much suggestions.

Good luck with your purchase.
-Harry

andybuildz
06-27-2010, 05:47 AM
Was looking to but the Samsung LN46C650 from Amazon for $950 but it's on back order and I need it b/4 July 7th-ish. The other sellers warranty's are almost worthless being they're basically good for only a matter of days plus you pay the shipping.
I saw that East Coast TV had a real good price and quick free delivery plus a 2% discount which brought the number to about $900 but after looking at some of their questionable reviews (almost too many positives and next to no negative ones which is sketchy to me) and then finding this forum where I saw the posts about similar if not the same positive reviews by different reviewers. I'm real skeptical now..more than b/4...ugh.

Buying a TV is a love hate thing ain't it? I love the research but then it gets kind of out of hand..kind of like when you Google things. One thing leads to another. You almost forget about what you were originally researching...lol.
Well...looks like I'm gonna have to deciede what to do in the next day. Maybe just wait for Amazon to get the TV back in stock...:banghead:

Anyway..it's nice to have found this forum!

les_garten
06-29-2010, 10:12 AM
I am ordering a Sony KDL-60EX700. I was going to order from Abe's of Maine but saw ECTV.

Was truly amazed that their ratings were so perfect and had not heard of them. So decided to do a search and came across this thread. This is not the forum I usually haunt, so I'm new here. But don't worry, I'm no shill as we'll see here.

So after pouring over this thread I decided it would be a "safe" order, and placed it last night.

Got an email today saying I had to call to confirm(I don't like this tactic at all) , this is usually where you can get varying degrees of pressure to buy cables or warranties. I was offered an extended warranty and even though it was a great price for what was represented as a Sony " warranty, I said no. That went "OK".

THEN I was told that I had to pay Cash for the 2% discount that had been deducted with a promotional code. This is when the argument ensued.

On the webpage, there is a 2% 4th of July promo going on. This is supposed to end at midnight July 5th. Says nothing about cash only. In fact during the ordering process, it takes off the 2% upfront and you are offered an additional 2% for cash during the payment phase where you must select cash or CC.

I told this to the guy on the phone and he told me I was wrong. I told him to go thru an order and see for himself, I also said to show me on the website where it says cash only on the 4th of July sale? He said hold on, then came back and said, we want you to be happy, we'll leave the discount on.

At this point I'm not happy and felt like I've been baited and switched and they caved when I called them on it and threatened to cancel the order.

I also think that NJ and NY folks have no idea how their "attitude" comes off to the other 48 states. Basically Obnoxious, Arrogant, and Rude.

I left the order in place and we'll see how the rest of it goes. But it did cause me to register here to voice my irritation. To the poster here from ECTV, the Bait and Switch stuff should stop.

PFC5
06-29-2010, 11:47 AM
Welcome to the forum!

My daughter's boyfriend bought a Panasonic plasma from them and they charged for shipping because it was a couple of miles outside the area they deliver free which only includes PART of Mass apparently. They didn't have his G10 in stock so they ended up sending him a G15 which is a very slight upgrade so they could deliver it in a reasonable time frame.

Other than the delivery costs he was happy overall.

OneEyedWonder
06-29-2010, 01:26 PM
Well, as like others on this site, i too was surprised to see how much cheaper ECTV was than other retailers but after some investigative work here and on other sites (resellerratings.com and BBB) i decided that it was worth the risk.

I called them on Friday to place an order. I decided to call instead of doing it online after most of the people here suggested thats the better way to go. I did not get any hard sells about extra cables or warranties (i told them i was ordering with a credit card to get the extra protection) but i was told the 2% discount is only applied to cash purchases. The reason given was that they give back the fee they would get charged by the credit card companies if you pay cash, and it made sense to me, so i didn't really pursue it.

The TV was delivered this afternoon. I am local to where the company is located so that probably explains why it didn't take long at all. I am not home but the wife inspected the box and it was free from damage. She told me they didn't offer to take it out of the box though, and i was surprised since most here said that was their normal practice.

I will make sure all is OK when i get home, but right now, i'd have to say that the everything seems on the level with these guys and i wouldn't hesitate to recommend others to purchase from them.

In regards to another posters description of the sales people being rude and arrogant, i did not get that impression, but i am from around the same area so maybe it was just normal to me. ;)

les_garten
06-29-2010, 04:40 PM
Well, as like others on this site, i too was surprised to see how much cheaper ECTV was than other retailers but after some investigative work here and on other sites i decided that it was worth the risk.

I called them on Friday to place an order. I decided to call instead of doing it online after most of the people here suggested thats the better way to go. I did not get any hard sells about extra cables or warranties (i told them i was ordering with a credit card to get the extra protection) but i was told the 2% discount is only applied to cash purchases. The reason given was that they give back the fee they would get charged by the credit card companies if you pay cash, and it made sense to me, so i didn't really pursue it.

The TV was delivered this afternoon. I am local to where the company is located so that probably explains why it didn't take long at all. I am not home but the wife inspected the box and it was free from damage. She told me they didn't offer to take it out of the box though, and i was surprised since most here said that was their normal practice.

I will make sure all is OK when i get home, but right now, i'd have to say that the everything seems on the level with these guys and i wouldn't hesitate to recommend others to purchase from them.

In regards to another posters description of the sales people being rude and arrogant, i did not get that impression, but i am from around the same area so maybe it was just normal to me. ;)

LOL, I'll give you an example.

I lived in New Orleans for 15 years and married my wife there who is from New Orleans. I no longer can hear the accent, but others who hear my wife ask her where she is from. It is quite noticeable to them.

You live in NJ, so you no longer can recognize rudeness, which is a good thing if you order from the Northeast a lot. It seems normal to you kinda like my wife's accent. They have Reality shows based in NY and NJ just because the rest of the country is amazed at what is said and how people treat each other. That treatment doesn't really fly anywhere else.

The 2% question. I'll explain again. Go to the webpage, it is a 4th of July sale, no mention of a CASH requirement. I suspect that the CASH discount is available all the time, not just the 4th of July.

When you go thru the order process, there are about 5 steps, the "Coupon" code is applied in step 1, the CASH vs CC question is like step 5. The Coupon code is applied immediately in Step 1.

Anybody who wants to test this can create an account and go thru a "test" to see. You just don't click the last confirmation. I believe if I had done the CASH at the end, I would have received an additional 2% that's what it looked like.

les_garten
07-05-2010, 04:37 PM
To anyone who has ordered from ECTV, how long did it take to change status and what were the different status messages?

Mine has said pending from the first minute and now a week later it still says pending.

PFC5
07-05-2010, 09:44 PM
Call them! It shouldn't take a week to ship unless out of stock but then they should have told you that IMO.

les_garten
07-08-2010, 10:20 PM
OK, got my SONY KDL-60EX700 today.

I had made a post just above about no updates and that the ECTV webpage said pending. Well, I've been watching the new set since 11:00 this morning and it still says pending!

Maybe I'm gettin' another one tomorrow!

Anyhow, about an hour after that post above, I got an email from ECTV telling me the phone number of the shipping company and giving me their webpage along with a tacking number . Their webpage was as up to date as ECTV's, basically useless.

The ECTV guys are obviously watching this thread closely and I suspect other threads as well. I consider that a good thing. They are interested in what is being said about them. They are running lower margins, so they need to keep up the volume and good reviews will help I'm sure.

So the TV is perfect and I Love it. The guys showed up at 11:00 this morning and walked it right into my bedroom which is where it was going and unboxed it.

I ordered 6/29 and received it 7/8 with a Holiday in there in the middle.

Pros:
Lowest Price by a fair margin
Delivered in house right to the spot it was going to, no charge
Perfect set, no complaints there

Neutrals:
Website still says pending, like it did 1 minute after the order, so useless to me for status.
Shippers website was no better

Cons:
Little bit of the Jersey Shore attitude on the phone
Sales guy tried to Jack me out of my 2% 4th of July Discount

Overall, really A-. A little tweaking and these guys could be the game to beat, may be that already. I was going Abe's of Maine when I found them. Abe's has been good numerous times in the past, great rep with me.
Wouldn't think twice about ordering from ECTV again.

staindrocks
07-09-2010, 01:00 AM
I can't believe this thread is still going...sheesh! This has got to be the most scrutinized internet retailer ever! The ironic thing is that i think it probably has done nothing but help their business.

quickfire
07-17-2010, 05:30 AM
Hi,new to this forum.......I saw that east coast tvs offers a tv im buying this coming Friday hopefully thru east coast tvs .....but I have a few questions 1st.

I want to pay with a US POSTAL MONEY ORDER-when the tv is delivered will they do this? .

I live in Tennessee...whats the delivery estimate to Northeast area?

I going to purchase a ---- SAMSUNG PN63C7000,SAMSUNG 3D BLURAY C6900 & SAMSUNG 3D STARTER KIT.

Will the guys that deliver my tv also deliver my 3d bluray player & starter kit?

If so ,how could you go wrong......you don't have to pay until its delivered & setup/inspected.......+ $2,743 total......that price cant be beat!!!!!

SOUNDS LIKE A WIN WIN SITUATION TO ME!

NitroTV
07-17-2010, 02:05 PM
Hi,new to this forum.......I saw that east coast tvs offers a tv im buying this coming Friday hopefully thru east coast tvs .....but I have a few questions 1st.

I want to pay with a US POSTAL MONEY ORDER-when the tv is delivered will they do this? .

I live in Tennessee...whats the delivery estimate to Northeast area?

I going to purchase a ---- SAMSUNG PN63C7000,SAMSUNG 3D BLURAY C6900 & SAMSUNG 3D STARTER KIT.

Will the guys that deliver my tv also deliver my 3d bluray player & starter kit?

If so ,how could you go wrong......you don't have to pay until its delivered & setup/inspected.......+ $2,743 total......that price cant be beat!!!!!

SOUNDS LIKE A WIN WIN SITUATION TO ME!

Hello QuickFire! Welcome to HighDefForums. The best thing to do is call them and ask them directly, that way you're getting the correct answers to your questions. Take care and have a super great week, by the way GREAT HDTV you getting!

TheFishstick
08-02-2010, 05:40 AM
I purchased a Samsung 55" (UN55C6500) from ECTV b/c it was ~$400 cheaper than anyplace else on the web. The TV was ordered on 7/23/10 and delivered on 8/1/10. The TV looks great and the experience with ECTV was close to flawless. Bottom line: 5 stars.

SHOSHOSHO
08-03-2010, 11:03 AM
Why are we letting this thread continue? All of the so called "happy customers" have just joined and have less than 10 posts. This seems fishy. I commented on this a while ago.

This is an obvious advertising scheme and should be stopped.

Just my :2cents

SHOSHOSHO
08-03-2010, 11:14 AM
I just realized I am perpetuating this nonesense by posting. So I will stop.

But this thread should go.

lbkpro
08-03-2010, 03:06 PM
Without giving out all the details, I will sum up my experience with East Coast Tv's. First of all, they lied. The 2% discount that they offer was added after I had to keep reminding them of it because it was excluded, and then they added it like they were doing me a huge favor! My #1 question to them before I ordered was if they had the tv I was looking for IN stock. They promised that it was... after waiting a week I called to check the status, because on the site it said "pending". After talking to an actual person, he transferred me to a voicebox that was full. I call back, I get an immediate hold on, and once again was transferred to a full voice mailbox. 3 TIMES!!! I then waited awhile and called back and asked if there was a manager around, and there was...and he said, "that they had gotten the shipment but they were "damaged" and wouldn't get more in for 1 or 2 weeks but who knows for sure!" So sure enough they game me the damn runaround!! Im sure they fill orders no problem for some, but for me it was one of my worst online purchasing experiences ever, and in the end I ended up with no tv, a wasted week waiting for it, and pissed off enough to write this review! One last note, every person I talked to over there sounded exactly the same and was a total d-bag, maybe they're all the same guy..Buyer beware!!!

lbkpro
08-04-2010, 04:00 PM
After my last post, I did receive a call from management at EastCoast Tv. This was very professional on their part. It shows they do care! I must say, it did earn back my faith, and if I hadn't already reordered my tv elsewhere, I would have gotten it from them. If I had been treated like that from the beginning, there would never have been any problem. That being said, after talking with the manager, I think/hope they will improve their customer service, and get the workers to be more courteous/helpful. They really did try to rectify the matter, and they obviously are concerned with public perception. If I could remove my prior post, I would!

PFC5
08-04-2010, 07:33 PM
THIS is the reason I leave this thread open. I am not doing it for the sake of the ECTV company, but rather for their customers as I know this thread is monitored by them. ;)

farawayz
08-05-2010, 08:08 PM
I've been wrestling with this decision for like a month (actually not bad not having a TV) since my last TV blew up. East Coast TVs had the best price pretty much, starting when I was looking at that Toshiba Regza (recommended on this site somewhere) and eventually moving to this Panasonic plasma (so confused why more ppl don't buy plasmas based on what I've read).

Anyway, I'm about to put to test the phrase "if it looks to good to be true..."

First of all, this thread in of itself is insanely confusing and maddening. I can't tell up from down and honestly can't tell what the general consensus on them is. But I took the plunge since the tv went on sale. I should know by next week if I've gotten ripped off or not.

Anyway, their name is kind of sketchy sounding, just is...and they definitely did the email where I had to call them back, and they aren't the most warm and fuzzy staff, but I found them to be well mannered (lots of thank you even when i was just calling to get price matches and things)...and they did try to get me to buy a warranty, which I think I may actually do since its on sale and want that peace of mind...

So I think I'll get this thing sometime next week....going to miss my Cowboys preseason game, so that sucks, but I'm hoping for a good experience and if so I'll let you know. I'll also hammer the living S out of them if it turns out poorly. But so far, so good...definitely not warm, but polite staff...wish me luck. I figure with Visa I am safe.

Oh, and you guys might really want to check with your credit card company, Visa will double the Manufacture's warranty up to 3 years or something. I.e. I would get another year on top of the existing year. All for free...

thanks and wish me luck.

TwoPlusTwo
08-05-2010, 08:56 PM
Good luck farawayz and might I say excellent choice with the Panasonic plasma...you should love it! :D

Here's what I'm wondering:

If ECTVs does in fact monitor this thread, then why doesn't somebody there simply make an account and start posting here??? :what:

I mean, Cleveland Plasma president Chris has an account here and posts somewhat frequently...

Why can't somebody from ECTV's simply do the same thing that Chris does? :confused:

farawayz
08-06-2010, 06:25 PM
Good luck farawayz and might I say excellent choice with the Panasonic plasma...you should love it! :D

Here's what I'm wondering:

If ECTVs does in fact monitor this thread, then why doesn't somebody there simply make an account and start posting here??? :what:

I mean, Cleveland Plasma president Chris has an account here and posts somewhat frequently...

Why can't somebody from ECTV's simply do the same thing that Chris does? :confused:

Thanks so much, I'm really excited. I only second-guessed myself at the last second when I saw the review from "Chad B" on the LG 50PK550...but I still think I made the right decision even though the actual television (physical unit) on the LG is much nicer than the G25. What do you think?

So today I confirmed the order with David. So far he has been polite, has not been pushy at all. I mean yeah he did try to (and did) sell me the 4 year extended warranty, but it was on sale for $120 vs $199 and I wanted the peace of mind. At the last minute I started picking his brain, asking about the LG, LCD vs Plasma, etc...because I hadn't spoken to anyone there about it, and his answers were reasonable and in-line with what I've read online for the most part. He did mention Plasma burn-in from video games, but I've read on here so many people play with no issue...so not sure about that. But he was patient, polite, and gave fairly thoughtful answers.

In summary, so far rating a few things:
1) Order Process - online is pretty standard. The post-online order process where you get an email to call them is a bit cumbersome, but wasn't a hassle except for the endless cycle of ringing and song while waiting.
2) Communication (verbal) - so basically were they cool or aholes? They weren't the most warm and fuzzy happy people, but they were super polite, "can you PLEASE hold?" and a lot of "thank you". Its actually a funny stark contrast. I've been living in NYC for 8 years and love it, but coming from Texas it will never get old to me.

That's all I can really comment on right now at this stage in the process. Very professional (i.e. knowledgeable, no hard sell, polite), kind of a long drawn out ordering process compared to other online retailers, but overall so far so good.

FYI - they don't deliver on the weekends, but David told me their delivery service is their own, and will call a day in advance to schedule a 4 day window (and I assume another day if you need it).

I can't wait! Thanks

TwoPlusTwo
08-06-2010, 06:35 PM
Thanks so much, I'm really excited. I only second-guessed myself at the last second when I saw the review from "Chad B" on the LG 50PK550...but I still think I made the right decision even though the actual television (physical unit) on the LG is much nicer than the G25. What do you think?

I have a G25 in my living room and it's a fantastic television. You will love it. :thumbsup:

Note: Use "THX" mode for movies and television, and "Custom" mode for video games. The other modes aren't very good.

For "THX" mode get yourself a calibration disc to tweak optimal picture. The television is so good that it's worth calibrating. ;)

For video games just tweak "Custom" mode to your liking, or you could PM me and I could give you some ballpark settings to get you started.

He did mention Plasma burn-in from video games, but I've read on here so many people play with no issue...so not sure about that.

You might can get bad IR (image retention) from video games if you aren't careful, but you'd have to abuse it pretty badly to get actual permanent burn-in. :)

Good luck with your order!

farawayz
08-06-2010, 07:41 PM
I have a G25 in my living room and it's a fantastic television. You will love it.


Note: Use "THX" mode for movies and television, and "Custom" mode for video games. The other modes aren't very good.

For "THX" mode get yourself a calibration disc to tweak optimal picture. The television is so good that it's worth calibrating.

For video games just tweak "Custom" mode to your liking, or you could PM me and I could give you some ballpark settings to get you started.

Quote:
Originally Posted by farawayz View Post
He did mention Plasma burn-in from video games, but I've read on here so many people play with no issue...so not sure about that.
You might can get bad IR (image retention) from video games if you aren't careful, but you'd have to abuse it pretty badly to get actual permanent burn-in.

Good luck with your order!

Re: G25
Thanks for all of your advice, I really appreciate hearing from people that have a passion for something, they should know best.

Re: THX
Is there a mode you would recommend for sports? Particularly football and basketball?

Re: Calibration Disc
Is there a disc you'd recommend. Probably something on the simpler but good side as opposed to the super-technical side.

Re: Blu-Ray (okay I add this one)
Now I'm going a bit crazy and thinking I should get a blu-ray. Never ever wanted one...but now. ha.

Is there a blu-ray player you'd recommend that's analogous to the G25? i.e. best value for the quality, but more important on the quality side versus cost side.

I hope you don't mind all the questions, I really appreciate your thoughts. I'm hoping my review posts are clear and will guide people through the process of East Coast TVs as to whether they are good or bad (fingers crossed!) and add value to this forum. Thanks for the help.

TwoPlusTwo
08-06-2010, 08:29 PM
Re: THX
Is there a mode you would recommend for sports? Particularly football and basketball?

Hmmmm...that's a good question because I don't watch sports! :p

I would imagine that THX mode is ideal because it is a television broadcast.

Though sports might possibly fare well under a "Custom" mode tailored to gaming, maybe. (I'm just guessing though..."THX" is probably best).

If you have any issues getting your video game settings to your liking shoot me a PM because I've put considerable amounts of time into getting Panasonic "Custom" mode just right for gaming.

Re: Calibration Disc
Is there a disc you'd recommend. Probably something on the simpler but good side as opposed to the super-technical side.

Sorry to address your next question early, but I would recommend the Digital Video Essentials Blu Ray Calibration Disc (http://www.amazon.com/Digital-Video-Essentials-Basics-Blu-ray/dp/B000V6LST0/ref=sr_1_1?ie=UTF8&s=dvd&qid=1281147626&sr=8-1) for you. It not only explains very clearly how to use it, but also explains why you are doing the things that you are doing. :)

Re: Blu-Ray (okay I add this one)
Now I'm going a bit crazy and thinking I should get a blu-ray. Never ever wanted one...but now. ha.

Having a great HDTV without a Blu-Ray player is like building a home brewery that only brews non-alcoholic beer! :p

I very highly recommend that you get yourself a Blu-Ray player!

My Blu-Ray player of choice is a Sony Playstation 3 with the optional Blu-Ray remote control (that extra remote is a must! controlling movies with the PS3 controller is impossible!). The PS3 is a fantastic Blu-Ray player (in addition to having some great games as well).

If a PS3 is too pricey for you, then post in our "Blu-Ray players" section of this forum asking what a good Blu-Ray player is. Somebody will help ya out.

I'm hoping my review posts are clear and will guide people through the process of East Coast TVs as to whether they are good or bad (fingers crossed!) and add value to this forum. Thanks for the help.

It's much appreciated that you're doing that. People stop by this forum and post in this "East Coast TVs" thread all the time. :thumbsup:

farawayz
08-07-2010, 06:43 AM
TwoplusTwo,

Great advice, thanks so much. I'm going to start researching my blue ray players. As I said I don't really play video games, but perhaps getting a PS3 anyway makes the most sense if I can get a deal. Otherwise I'll look in the other forum as you said.

Also thanks for the heads up on that disc, looks like I'm going to need it..

Hey, one last question, what are your thoughts on "breaking in" a plasma? Something that should be done or not necessary? Man I can't wait!

TwoPlusTwo
08-07-2010, 07:31 AM
TwoplusTwo,

Great advice, thanks so much. I'm going to start researching my blue ray players. As I said I don't really play video games, but perhaps getting a PS3 anyway makes the most sense if I can get a deal. Otherwise I'll look in the other forum as you said.

Also thanks for the heads up on that disc, looks like I'm going to need it..

Hey, one last question, what are your thoughts on "breaking in" a plasma? Something that should be done or not necessary? Man I can't wait!

If you don't play video games then getting a PS3 just for it's ability to play Blu-Rays is a bit overkill. Post in the "Blu-Ray Player" section of the forum stating that you are looking for a quality player and see what people say...

You definitely should break in your new G25 before calibrating.

Break-in is easy. Just set your TV to THX mode, dial the Contrast down to 50, and only view full-screen (no black bars) mixed content (no prolonged still images) for the first 100 hours. Couldn't be easier. :)

hurstolds1
08-07-2010, 02:22 PM
I have also been trying to decide if I should order from East Coast. After reading through the 108 pages of posts, and much thought, I purchased a Samsung UN55C8000 on Sunday. Jimmy was cordial and was not pushy about purchasing the extended warranty. Because I am outside of the delivery area I was charged $100 shipping, which I already knew about and 4% insurance which I was not aware of. I called on Thursday to get an approximate ship date and there appeared to be some confusion on the order. Jimmy indicated that the shipper would be contacting me early next week to arrange delivery, although at this point he did not know who the shipper was. I did notice that my credit card was billed Thursday after my phone call. I have every reason to believe EC will deliver as advertised. I will keep you posted on the outcome.

farawayz
08-07-2010, 08:19 PM
If you don't play video games then getting a PS3 just for it's ability to play Blu-Rays is a bit overkill. Post in the "Blu-Ray Player" section of the forum stating that you are looking for a quality player and see what people say...

You definitely should break in your new G25 before calibrating.

Break-in is easy. Just set your TV to THX mode, dial the Contrast down to 50, and only view full-screen (no black bars) mixed content (no prolonged still images) for the first 100 hours. Couldn't be easier. :)

Great advice, thanks. Sounds pretty simple...100 hours, no black bars, mixed content, no prolonged images. Awesome.

Maybe I will post over the blu-ray forum.
thanks again

tomwil
08-09-2010, 08:24 AM
Found an article on the net about Angry Customers (http://www.baltimoresun.com/business/money/bs-bz-ambrose-gripe-sites-20100808,0,7121805,print.story). It was enlightening.

Didn't realize that anyone could be sued for internet comments!

farawayz
08-09-2010, 09:54 AM
Just to update: Last night I received a call from some guy (didn't leave his name, nor his company name and seemed to be in a hurry to get off the phone) that he'd be delivering the TV tomorrow. When I pressed for a time window he was reluctant, but then I told him how David told me they'd give me a 4 hour window and he offered up 9am-12pm. 8 minutes to 12 I've not heard a word, and I keep calling the number that called me, but no one is answering.

So I'm taking time off of work, but only a half day so these guys need to get here in a hurry or at least call to let me know whats up. Hopefully they are not too far away and suck and communication, but who really knows.

So far this part of the process, i.e. Delivery communication is pretty poor. I'm going to call East Coast TVs and see what David has to say, maybe he knows more info.

thanks

farawayz
08-09-2010, 10:02 AM
So just called David at East Coast TVs.

Again he is being very professional, friendly, courteous...he looked up my order status, saw that it was picked up from a warehouse...called the guys (they didn't answer my several calls) and said they are like 20 minutes away.

David again has come through with flying colors. In an hour or so I should know the rest of the story (but I may not post right away as I need to get my butt into the office!)

farawayz
08-09-2010, 11:04 AM
Okay, the latest...so 20 minutes has been over an hour...I finally got a call back from what I can only assume is some delivery office, no name, no business, no nothing...it was pretty sketchy. He did give me the name/number of the driver, the same driver I was told over an hour ago was already in Manhattan, but apparently he's not. He's telling me he's just not getting on the George Washington bridge. So he's telling me he's hopeful its another hour. Such a messy process, I'm very frustrated.

I can't blame David, he seems sincere in trying to help when I call, but this delivery service leaves much to be desired. I'll be interested in the "white glove" part where they come in and install it.

farawayz
08-09-2010, 12:30 PM
Interesting, seems my last post did not make it on here?

My last update was that I finally got a hold of this, what i can only assume is a moving company since they never mention a company name,their personal name, or anything remotely useful. That was at 1pm, and the only reason the guy called me back was because I had been calling non-stop.

So basically 1 hour after being told they were ALREADY on Manhattan and 20 minutes away I'm told by the driver he's still in Jersey, about to get on the George Washington bride and he will be with me within the hour. That was over 1.5 hours ago. Awesome.

David has been responsive every time I've called in trying to chase people down, so at least he shows he cares.

At this point I'm pretty sure I'm going to have to take an actual vacation day for this nonsense. I'm about as understanding as they come in terms of things like traffic, unforeseen circumstances, etc...hey, stuff happens, but this lack of communication is super frustrating and easily fixed.

So 2:30pm and just counting (the minutes until my boss chews my head off)

I was told 9-12 originally.

tomwil
08-10-2010, 07:33 AM
So 2:30pm and just counting (the minutes until my boss chews my head off)

Did the TV finally arrive?

farawayz
08-10-2010, 08:55 AM
Did the TV finally arrive?

Hi Sorry couldn't reply sooner, had to run to work and was there late.

So yes, the TV finally did arrive, at about 3:30. The two deliveries guys came up, didn't say a word even as I asked them if they wanted a drink...strange. But they went straight to business, took the top of the box off ONLY, and then we plugged in the TV (while still being in the bottom of the box on the floor) and it worked. They were ready to leave at that point and about to walk out when I stopped them and told them I needed help lifting this thing and putting it on a stand. They did it without issue, but I can't believe they were just going to leave with a tv on the floor in the box.

Now I need to call David and see where I can get my receipt and paperwork for my warranty.

All in all, it was very fast delivery for free shipping (confirmed order Friday, it came on Monday). Their communication on the day of delivery was horrible and they were over 3 hours late, but all in all, not a bad experience.

EAST COAST TV SUMMARY:
All in all, everyone I dealt with at East Coast TVs (mainly David) were professional, courteous, and respectful. Not overly friendly, but hey, can't ask for everything.

Shipping was incredibly fast from time of order, especially for free shipping. Ordered on a Friday, got delivered on a Monday.

I can say, from the process of ordering to receiving a tv unit, I would rate East Coast TVs overall an "A". I would wholeheartedly recommend them. This thread is a bit confusing, maybe I got lucky, or maybe they have improved over time. But I couldn't imagine BestBuy or anyone else doing a better job than what I went through.

Once i get the paperwork (warranty, proper receipt) I'll be a fully satisfied customer.

Oh and finally, no one swiped a credit card at my apartment.

Thanks to David and East Coast TV for his help and to all on this forum.

wlmone
08-12-2010, 09:51 AM
Thanks for very interesting posts. I had same experience but saved alot on 52 inch Sony.

SHOSHOSHO
08-12-2010, 01:10 PM
Ok is there an actual long time, over 100 poster who has actually purchased anything from these guys.

For some reason this thread drives me crazy but it is strangly appealing as I come back to read the wonderful stories and follow as the drama unfolds.

I love this thread is it reads like a real time fictitious tale. ;)

PFC5
08-12-2010, 02:27 PM
Ok is there an actual long time, over 100 poster who has actually purchased anything from these guys.

For some reason this thread drives me crazy but it is strangly appealing as I come back to read the wonderful stories and follow as the drama unfolds.

I love this thread is it reads like a real time fictitious tale. ;)

Well I did not personally buy from them, but my daughter's boyfriend DID buy from them, and the only issue was that they charged shipping saying he was just outside their delivery area. They didn't have his G10 in stock so they send him the G15 model instead though.

I think "I" have over "100 posts". :lol:

SHOSHOSHO
08-12-2010, 02:49 PM
Now I remeber you said that you did know someone who purchased from them, was it 900 posts ago? :D

PFC5
08-12-2010, 05:24 PM
Could have been that many. I do not feel like looking for it, but it was about 11 months ago and about 400 posts ago if my memory serves me. ;)

So they were legit on HIS purchase other than charging a fee for delivery because he was said to be a couple of miles outside their delivery area.

farawayz
08-13-2010, 06:20 PM
Ok is there an actual long time, over 100 poster who has actually purchased anything from these guys.

For some reason this thread drives me crazy but it is strangely appealing as I come back to read the wonderful stories and follow as the drama unfolds.

I love this thread is it reads like a real time fictitious tale. ;)

That's exactly where I was. I waited like a month without a TV and I saw this thread on the first day of my search. It was pissing me off, that's the only reason I posted the entire process of it.

I'm pretty big on excellence in anything. These guys are far from perfect, but from my experience the only thing I could improve is making them hot chicks and the delivery time of day wait was a bit painful. But they also delivered to me free on a Monday when I bought on a Friday.

In the end I figured with Visa (or any credit card) I was going to be safe because if they screwed me I'd just cancel the payment.

I think if you talk to that guy David and tell him what you're thinking about this thread and all, they'll treat you right. He's not warm and fuzzy, but he's polite and to the point. Whenever you get it delivered (if you do order from them), just make sure to take the whole day off because I ended up having to.

gferrell
08-14-2010, 12:11 PM
Well, I have been waiting 3 weeks now and no TV yet. I keep getting "the shipper will contact you". Then they said call the shipper and gave me the shipper phone number and it was a fax machine! They said it was shipped on July 26th. Maybe by Christmas I will have a new TV!:banghead:

Anika88
08-15-2010, 03:19 PM
Well, I ordered a tv from them this morning. Before choosing their website I've read dozens of positive reviews on resseleratings, and decided that the company seems to be trustworthy. Only AFTER making an order quite by chance I found this forum where the company is accused of making fraudulent reviews. Right now feel a bit anxious, though already got a phone call from them confirming my order. They guy who spoke to me was nice, offered an extended warranty and installation, I declined them both with no problem. Hoped to hear an offer from his to get the tv let's say tonight (like some people in the reviews reported) but this didn't happen. :( Anyway, this would have been a miracle. As for now everything seems fine... At least, I try to be optimistic. I had a couple of deals in the past when I purchased items from unknown places and offers sounded too good to be true. But they were true - this way I got an amazing Italian leather sectional for 2K online, that was sold in a nearby Brooklyn store for 7K. Got it a few days after the purchase, a I'm still happy)) The same was with a watch that I got from a web sight that had countless negative reviews that I found after making an order - the people complained that the shipping took forever, and some of that claimed that they never got their items. Well, I got the watch in 3 weeks, and the waiting time was well worth the deal (the only comparable prices were only on e-bay for used watches, and I got a new one). Sometimes the risk is worth the deal, especially when you work hard to get the money and don't want do spend extra 500$ to cover the costs of bestbuy's advertising, rent and the salaries of numerous associates. In my understanding the prices have a reason to be low as they don't have all the expenses that a store has... Anyway, as for now, i don't see much risk in dealing with them - if I don't get the item I'll just cancel my transaction with my bank.

Despite of my complete lack of time, I promise to make a post when I'll have any news.

And yes, I'm real, though I registered 1 hour ago only to join your discussion. I'm not a member of any other forums, neither have an account on e-bay - for the simple reason that I'm a full-time student and have a full-time job and a husband, so most of the time i have no time for normal sleep, to say nothing about forums. But the discussion here is so HOT :eyecrazy (and as it happened i got involved with East Coast tvs), that I can't stay aside :busy:

hurstolds1
08-16-2010, 07:43 AM
I have also been trying to decide if I should order from East Coast. After reading through the 108 pages of posts, and much thought, I purchased a Samsung UN55C8000 on Sunday. Jimmy was cordial and was not pushy about purchasing the extended warranty. Because I am outside of the delivery area I was charged $100 shipping, which I already knew about and 4% insurance which I was not aware of. I called on Thursday to get an approximate ship date and there appeared to be some confusion on the order. Jimmy indicated that the shipper would be contacting me early next week to arrange delivery, although at this point he did not know who the shipper was. I did notice that my credit card was billed Thursday after my phone call. I have every reason to believe EC will deliver as advertised. I will keep you posted on the outcome.

I ordered on 8/1/2010 and have still not heard from the shipper. I will be contacting EC today to try and get a status on my order.

Virginia buyer
08-16-2010, 08:21 PM
As I skimmed through this thread I thought I would post my order information.

I ordered on 8-1 and have not heard anything until today and I received a phone call around 2 from the delivery/shipping people. They are going to be at my house at around 8 PM with my TV. He will also call me when he gets closer. Well at 8:30 I call and get no answer at 9:00 same thing, so I call East Coast TVs and they give me the shipping company's phone number instead of the drivers number. They tell me the driver is behind because he is going in the mountains and they will email him to see if he can make it soon. Moments later the driver calls me and tells me he is about an hour and a half away.

I have little kids in bed and there is no way I can have a delivery at midnight, and I tell him this, he is nice about it and says it will be sometime next week before they will bring it.

So best case scenario I will get my TV in 3-4 weeks from the date it was ordered, if it arrives at all.(I know he was going to come late tonight, but I have no confidence he was actually an hour an a half away, he was very non specific about where he was at)

Also I am not sure if I read it on here or if they told me that you wouldn't be charged until the TV is delivered but anyway my credit card was charged from the beginning.

I am considering canceling the order and disputing the charge on the credit card or giving them till next week, I haven't made my mind up.

Bottom line, I felt like I should share my disappointment. Next time I think I will just use a well known store even if the price is a little more, not worth the headache even if my TV gets here.

maxcorpious
08-17-2010, 03:52 AM
I ordered a TV from East Coast TVs on 8/10/2010 and will let you know how it goes...

I sent two emails to them and did not hear back yet... I also called and they told me the TV was shipped on 8/11/2010. I will wait for a day or two and call again to find out how this shipping process works... I'm thinking that it should be here by now since I live in PA and they are in NJ. But we will see.

I just feel uneasy... I am not used to this type of business. I usually get shipping confirmation emails that include shipper tracking numbers and all that good stuff that gives you a "warm and fuzzy" about your purchase... not feeling too good about this one. I guess since they use some sort of delivery service, ECTVs doesn't have actual shipping info... but that just seems weird.

Like I said... I will wait for a day or two and then call again to see what is going on... their website just states that my order is "pending" so I have no idea when to expect my new TV... bummer:(

******UPDATE******
My wife called ECTV today and they gave her a number to call the Delivery Company/Service. The delivery people told her that we should receive a call this Thursday and the TV should be delivered to us some time this weekend. This is why ECTV does not have the tracking info... they have to rely on the delivery service to finalize the transaction...(I guess).

I will keep you posted... BTW I ordered the Panasonic 50" G25 plasma. I can't wait until we get it... I hope all is well and it works without issues.
******************

Max

gferrell
08-17-2010, 05:05 PM
I am not getting the TV I wanted from East Coast! Here is what happened. I ordered the TV on July 25th, a Sunday, They called me within 30 minutes which I thought was nice. Offered me the 3 year extended warranty, which I took. I had put in the 2% coupon code. They said I would have to send a money order or check to get that, why pay the credit card co. 2%? So on Monday I sent a certified check via FedEx. Tuesday morning tracking said it was not delivered at 9:38, the business was not open. So I was hoping it would be delivered on Wednesday. I did not look at their hours, they open at 10:00. I emailed them the tracking # so they could expect it. Then I got an email from FedEx deliver notice that said delivered. My mistake was not opening it the email, I assumed it was delivered to the East Coast store. A week later the FedEx envelope shows back up at my house with the check. So far my fault. So I immediately called East Coast customer service and explained the situation. The guy said the TV had already shipped an just give the check to the driver when he delivers. So another week goes by and I call them to check on delivery. They said it had shipped and the shipping co. should be calling me. After a few more days I call back and to check and they said call the shipping company. That is when I got the fax machine. (see prior post) At that point I call back and they said they would have the shipper call me, this was last Friday. Some guy calls me and said they would deliver on Saturday and someone would call me that afternoon. He said it would either be him or a lady. Well no one called me. So yesterday I called the shipper back using the caller ID. He said they would deliver next weekend. (Can not hardly understand this guy he has a Haitian accent or something) So I call East Coast and ask for a supervisor. The guy give me to Tony. Tony said he never got my check and they don't do COD. I explained to him what had happened. He said they don't do COD. So I offered to wire the money. He said he would email me the information. 4 hours later no email. So I figure it would be safer to use a credit card. I call Tony back to offer the credit card but told him I did not want the warranty anymore, just the TV. He said hold on. Comes back on the phone and said they no longer had that TV. Sure am glad I didn't wire the money . I asked Tony if he could get anymore of that model (TC-P58V10). He said he would call me back and let me know. Never called. I call him back today. He said he would call his supplier and call me back in 10 minutes. That was 6 hours ago.

I GIVE UP.

Their customer service is non-existent and no one but Tony seems to know what is going on around there.

After all the emails and phone calls someone should have done something.

If you don't believe me track this at FedEx!

798881869178 (I have not posted the required 5 posts to include the entire link)


Good luck to everyone who buys from these people!

HiTek2Def
08-17-2010, 06:12 PM
I just had a recent encounter with these guys. They operate just like another company that disappeared from the web pricemad and I will almost bet they are one in the same. Most of the reviews I read on Google were great and there were "a lot" of satisfied customer reviews. Their website is rather professional looking and their policies almost say all the right things such as "We don't charge you until our delivery guys unpack and help you inspect the item." The truth is this is a very shady operation and I called them on their lie. I even kicked in the extra 100.00 for the "white glove" delivery services.

The guy I talked to when confirming the order whose name was Michael sounded professional and the call was a piece of cake. It was supposed to take 1-5 days to get to me. On day 5 I checked the website and my order still said pending. So I called and a guy who I know to be Michael because of his very thick sounding Jersey accent tells me that the shipping company picked it up on the previous Friday and should be calling me to set up delivery that very day. I asked for the name of the company who he said was Giant Trucking and gave my a phone number to call. I called the number and a guy answered it like it was his personal cell number who then told me that I had better call back to East Coast TV's because they don't use him anymore. So at this point I am very suspicious. I call Michael back and he tells me that he doesn't understand why the guy told me that. Tells me he will call me with in 30 minuets to have everything squared away. In the meantime I started searching all over the Internet for more reviews and stumbled across this thread. I then started reading all the horror stories. I then called back after 1 hour and talked with Michael again who is now sounding very irritated that I am calling back and proceeds to tell me that its with their new shipping company. As he is stuttering through it I said tell me the truth right now, you haven't shipped it out at all yet have you? He says well no, no your right we haven't. I said then I think you need to do us both a favor and cancel that order right now. I said I paid for 1-5 days and here it is day 5 and you haven't even put in on the truck. I demanded that he send email confirmation and cancel the order on the website. After another hour I emailed them requesting it in writing and they finally provided it.

Several years ago I dealt with a company called pricemad out of New York city. I got my TV from them but they totally stuck me on the warranty. I had to get the Attorney General involved to get my refund. The guys sounded almost the same and once I realized subtle similarities I am almost convinced they are one in the same. Pricemad just all of a sudden turned off their phones and took down their website with in a year of my purchase.

It's hard not to see such amazing prices and want to save a few bucks but I have learned my lesson and will only deal with reputable dealers in the business. The guys who actually have a store I can physically go to if I want to. Honestly I just went to HHGreg and got the same TV I was going to buy with East Coast TV's for 35.00 more. So here I was trying to save a few hundred bucks when all I had to do was drive down the street for a deal.

I stress to anyone who reads this save your time and money and go to an electronics store and get the customer satisfaction and piece of mind with your purchase. Getting lied to and taken by a bunch of no count crooks on the internet isn't worth what you think your gonna save with outfits like this.

gferrell
08-17-2010, 06:55 PM
I think their business model is "Take your money, put it on the shipping company and forget you"! Your emails will not be answered. You will not be called back. The only reply to any of my emails was when I asked the address to send the check.

sawzalot
08-17-2010, 08:39 PM
Wow this thing really crumbled I hope you folks all get your orders delivered or your money back. I think it is very peculiar that they are delivering on weekends only ,well at least saying they will, what is wrong with the other 5 days, good luck buyers.`

I had a feeling something was not up to par when folks started saying that they had to pay first, the whole deal with them was the pay when satisfied that the panel is as it should be, if you have to pay first there is really no reason to buy from them, there are plenty of well established sellers that would deliver when promised and supply tracking numbers and freight contact numbers.

Anika88
08-18-2010, 11:03 AM
Got my tv yesterday. :yippee: Well, the delivery was a mess. When I made an order I specifically asked if they can deliver on weekends or late evening. The guy told me that I’ll get a call from the delivery service to schedule date and time. Instead I got a call from a driver yesterday at 12PM who told me “we are on the way, will be at your place in 15 minutes”. I was at work and had kinda shock (do they expect a person to be at 12pm on Tuesday whaiting for the delivery that hasn’t been scheduled??! Was I supposed to take a vacation and sit at home for 7-10 business days? :confused:). I remember the advice of some people from this thread, who recommended not to cancel the first delivery attempt, as the other one could be in a couple of weeks. Luckily my husband was not far from home and could take the delivery. Well, according to him, they arrived just on time, but the delivery guy was alone and almost dropped the set while unboxing it. That was a 55 inch LED, and even if it’s not so heavy, the box is SO big that it cannot be safely carried by one guy. What if the elevator in my building didn’t work, as it happens from time to time? Anyway he did carry it alone, and somehow my TV survived. :) He didn’t put the monitor on the stand, as some people described above. He just took of the top part of the box, plugged the tv in, made sure that it was working and left, leaving it standing on the floor. Well in fact, we didn’t want to put it on stand, as we are planning to hang it on the wall, but he didn’t even offer (probably because he delivered a wall mount together with a tv, but whatsoever I didn’t feel that this is a way to provide good service).

Other than that – awesome. I made an order on Sunday, August 15, had the TV delivered on Tuesday, August 17. They charged my card only yesterday evening. All in all I saved 714$ (I got Samsung LED UN55C6500 and paid $1,669 for it, while in Best Buy, which I was considering as an option, the price for the same TV was 2199 plus $184 sales tax (8.37% in NY) which totals in 2383. The price wasn’t much lower in PC Richards and BJ’s. And this was the best deal on the internet. So comparing the amount of money I saved with some minor negative issues during the delivery I consider this purchase a great luck. :banana: Anyway, everything cannot be ideal.

Yesterday was to much exited to post an update, but already recommended East Cost TV to two of my colleagues and my friend. Today have read all the new posts here and I doubt again whether I did it right (don’t really want to feel guilty and responsible if somebody who get into trouble because of my advice)… But I myself feel so happy that I didn’t change my mind and didn’t cancel my order, what I was thinking about after reading what people were writing here. I can’t even express what I felt while reading 109 pages of this thread during the whole Sunday evening. It was more than panic. At the end felt better, when found a couple of positive reviews posted by some users, who registered some time ago (yeah, I know, I just registered myself, and I pretty much understand that some other people who were happy did the same thing just to post their feedback, but anyway I got so paranoic after all this suspicions of fraudulent reviews).

Anyway, for myself I would consider ordering from them again. Probably a home theater :)

I hope that everything will go fine with your orders guys… Good luck and keep us posted!

Virginia buyer
08-19-2010, 06:16 PM
As I skimmed through this thread I thought I would post my order information.

I ordered on 8-1 and have not heard anything until today and I received a phone call around 2 from the delivery/shipping people. They are going to be at my house at around 8 PM with my TV. He will also call me when he gets closer. Well at 8:30 I call and get no answer at 9:00 same thing, so I call East Coast TVs and they give me the shipping company's phone number instead of the drivers number. They tell me the driver is behind because he is going in the mountains and they will email him to see if he can make it soon. Moments later the driver calls me and tells me he is about an hour and a half away.

I have little kids in bed and there is no way I can have a delivery at midnight, and I tell him this, he is nice about it and says it will be sometime next week before they will bring it.

So best case scenario I will get my TV in 3-4 weeks from the date it was ordered, if it arrives at all.(I know he was going to come late tonight, but I have no confidence he was actually an hour an a half away, he was very non specific about where he was at)

Also I am not sure if I read it on here or if they told me that you wouldn't be charged until the TV is delivered but anyway my credit card was charged from the beginning.

I am considering canceling the order and disputing the charge on the credit card or giving them till next week, I haven't made my mind up.

Bottom line, I felt like I should share my disappointment. Next time I think I will just use a well known store even if the price is a little more, not worth the headache even if my TV gets here.

Update for anyone interested: My TV arrived tonight, however the stand was not delivered. The delivery driver informed me that UPS would be bringing the stand.

I called East Coast and they said it was shipped separately but he will have to get the information and call me back tomorrow.

hurstolds1
08-20-2010, 08:58 AM
I ordered on 8/1/2010 and have still not heard from the shipper. I will be contacting EC today to try and get a status on my order.

The Samsung 8000 arrived yesterday evening without incident. The delivery service was AM Home Delivery and these guy's were great- true white glove delivery! I was skeptical at first, but EC delivered as they promised.

Klaista2k
08-20-2010, 07:00 PM
Anyone know why their tv's are so much cheaper than anywhere else?

Almost seems too good to be true :cool:

jaborti
08-21-2010, 06:02 PM
After searching the internet for a good deal on a tv I came across East Coast Tv's web site and couldn't believe how cheap they were. The skeptic I am I did some more searching and found this web site (thanks to who started it). I read almost every post and figured what did I have to loose. I placed my order tonite 8/21, got a confirmation email and am awaiting the infamous phone call to sell me a warranty, which I will decline. I will keep you all posted on what happens next.

Anika 88 how do you like your tv thats the tv I ordered!! I did the same exact research you did.

maxcorpious
08-22-2010, 08:49 AM
I ordered a TV from East Coast TVs on 8/10/2010 and will let you know how it goes...

I sent two emails to them and did not hear back yet... I also called and they told me the TV was shipped on 8/11/2010. I will wait for a day or two and call again to find out how this shipping process works... I'm thinking that it should be here by now since I live in PA and they are in NJ. But we will see.

I just feel uneasy... I am not used to this type of business. I usually get shipping confirmation emails that include shipper tracking numbers and all that good stuff that gives you a "warm and fuzzy" about your purchase... not feeling too good about this one. I guess since they use some sort of delivery service, ECTVs doesn't have actual shipping info... but that just seems weird.

Like I said... I will wait for a day or two and then call again to see what is going on... their website just states that my order is "pending" so I have no idea when to expect my new TV... bummer:(

******UPDATE******
My wife called ECTV today and they gave her a number to call the Delivery Company/Service. The delivery people told her that we should receive a call this Thursday and the TV should be delivered to us some time this weekend. This is why ECTV does not have the tracking info... they have to rely on the delivery service to finalize the transaction...(I guess).

I will keep you posted... BTW I ordered the Panasonic 50" G25 plasma. I can't wait until we get it... I hope all is well and it works without issues.
******************

Max

Well my TV finally arrived last night around 9 pm. The deliver guy was really nice and I was relieved that I finally got my TV. I asked him what is going on with this company. He told me they receive the orders at random times so when someone orders from ECTVs, it might take one day or several days before the delivery service is contacted by ECTVs. So some customers may get their order in 3-5 days, while others may take 5-10 days. It all depends on when ECTVs contacts the delivery service. Also ECTVs is not very good at communication with their customers. I never got a response to my emails. But I think they are so busy with all these orders that they don't have enough people to do customer service. Not sure though. It's a definitely different way of business. I'm not sure if I will ever order from them again, I did get my TV and it's great, but I was pretty stressed out until it got here. So my advice is... If you want to save money and are not worried about the whole shipping notifications nor any type of confirmation from ECTVs about your order (other than the one phone call right after you place the order)... go ahead and order from ECTVs. On the other hand, if you need to know the exact status of your order, you might want to order from a well known vendor. Like I said, I'm not sure if I want to go through this again, it was a bit stressful.

jaborti
08-22-2010, 11:59 AM
Got my phone call from Gabriel today to confirm my order. He wasn't pushy at all and told me about a deal on warrantys and an wireless adapter to link to the internet, I declined both and he was ok with that. He told me a delivery company would contact me in a couple of days. I orginally picked to pay with money order, but am now rethinking to pay with credit card, just in case. I asked if the delivery man has the credit card machine when he delivers and he said they don't do that anymore. I just didn't want to enter my credit card info on the site just because I am still alittle sketchy. Well lets see what happens.

shadows2
08-22-2010, 04:34 PM
I purchased a sony 60lx900 online from east coast on July 28. A few weeks ago I called to get an update and they told me it was shipped out. I called a week later only to find out that it was out of stock and to call the following week to get an update. A week went by and I called again this past Thursday and they told me that they weren't sure if the TV came in yet to call them on Monday. I don't know what's up with this company. I've read a lot of good things about them on this forum but am I just having bad luck? Anyway I'll find tomorrow and post again.

jaborti
08-25-2010, 07:35 AM
Got my phone call from the delivery company on 8/23. They wanted to deliver Tues 8/24 but of course I work that day and couldn't get off so I said it was not good for me. They said ok and would call me on Wed night for Thursday. Not bad considering I ordered the tv on 8/21 when they quoted me 8-10 days for delivery. Well, we will see what happens tonite. Keep you all posted.

vmal21
08-25-2010, 11:50 AM
I was sceptical about this company also....But the only reason why i did go with them is because my friend had purchesed a tv from them with no issues & they seam to have great prices!,,I ordered my tv on a thursday....they said 7 to 10 days...Well it showed up like they said the friday after with no issues at all...I also got a curt call asking if everything is well with the service & the TV...I would recomend them to anyone...

edolsz
08-25-2010, 04:56 PM
I called them yesterday to confirm my order # and change my order to an upgraded model (from a Samsung PN7000 $1249 to PN8000 $1445). He said no problem and proceeded to change the order.
He then said there is a problem, we lost our delivery service for So Cal. It will cost $140 to deliver, and asked if that was ok. I said no and cancelled my order. He said I will receive an e-mail cancellation notice but have not received anything yet.

GymBrat98
08-25-2010, 05:32 PM
As I skimmed through this thread I thought I would post my order information.

I ordered on 8-1 and have not heard anything until today and I received a phone call around 2 from the delivery/shipping people. They are going to be at my house at around 8 PM with my TV. He will also call me when he gets closer. Well at 8:30 I call and get no answer at 9:00 same thing, so I call East Coast TVs and they give me the shipping company's phone number instead of the drivers number. They tell me the driver is behind because he is going in the mountains and they will email him to see if he can make it soon. Moments later the driver calls me and tells me he is about an hour and a half away.

I have little kids in bed and there is no way I can have a delivery at midnight, and I tell him this, he is nice about it and says it will be sometime next week before they will bring it.

So best case scenario I will get my TV in 3-4 weeks from the date it was ordered, if it arrives at all.(I know he was going to come late tonight, but I have no confidence he was actually an hour an a half away, he was very non specific about where he was at)

Also I am not sure if I read it on here or if they told me that you wouldn't be charged until the TV is delivered but anyway my credit card was charged from the beginning.

I am considering canceling the order and disputing the charge on the credit card or giving them till next week, I haven't made my mind up.

Bottom line, I felt like I should share my disappointment. Next time I think I will just use a well known store even if the price is a little more, not worth the headache even if my TV gets here.

Wow, so sorry you had to deal with that. Maybe they'll make some extra effort, and ship your TV before next week.:hithere:

http://i293.photobucket.com/albums/mm49/LIovemykittez/My%20Posterz/AnimatedBrat.gif

monticlift
08-25-2010, 08:21 PM
Curious about your TV Order... Have you received your TV? I've thought of placing an order for a 3D HDTV from this vender. Good Luck!!! I hope they pull thru on your order. Keep me posted~ Peace

jaborti
08-26-2010, 08:20 AM
Got my TV!!!!
I got the phone call Wed night saying delivery would be from 8-12. It came about 8:45 in a white med size truck. The guy brought it in and took it out of the box and plugged it in. He was willing to put the base on which I declined. He was nice and professional.
I have my tv in less the quote. I got it in 6 days with no problems or hassles. Thank you so much East coast tv for fast service and for a great price!!!

The only issue now is the screws don't fit in the holes in the back of the tv. I have to find Versa ones??? Can't wait to watch my new tv!!!!!

Virginia buyer
08-26-2010, 08:22 AM
I did receive the TV but not the stand.

I called them and they said it is shipped separately and that they will have to track down the information and will give me a call back the next day. I had to keep calling them. They said this several days when I called, finally after talking to a "David" someone named "Henry" called me back and said that the warehouse only had one and it was damaged and offered to cancel the stand order and point me to a website where the stand was cheaper.

I agreed but was skeptical of the other website until I searched on Amazon and it was the same website, so I ordered. The new company has scheduled a delivery with me next week and after 3 days my credit for the stand has shown up on my credit card.

So I have the tv, a stand on the way, and the only thing I am missing is the extended warranty. For anyone else that ordered does this piece usually take a while?

Dropacid
08-30-2010, 07:09 AM
Don't buy from East Coast TV's. They charge extremely low prices for TVs but will only ship the order if you purchase an expensive warranty.

On August 9th 2010 I purchased a Samsung 40" UN40C6500 from EastCoastTVs. Later that day, I received an email that said: "Please Call 866-496-5784 ask for david to confirm you order thank you". I called and they tried to sell me a warranty and a wall mount. I said "NO". Dave said the order will ship in 7-10 days. After nine days there was still no TV. Then I received an email saying: "Please call gabe concerning your order".
I called Gabe and he said the TV was damaged by the trucking company and they no longer have it in stock. I told them to cancel my order (actual audio is on the youtube video). So, I called back five minutes later, under a different phone number, and they said the TV was still in stock ready to ship. So I you want to get scammed by a bunch of Jersey boys shop at EastCoastTVs

If you want to hear the actual phone conversation I uploaded it to youtube: just search for East Coast TVs Scam

bcus28
08-30-2010, 07:56 AM
Here's the link, I just listened to it.

http://www.youtube.com/watch?v=8XcMDFVVip0

Wow just wow...

House72
08-30-2010, 02:18 PM
Here's the link, I just listened to it.

http://www.youtube.com/watch?v=8XcMDFVVip0

Wow just wow...

WOW is WOW..

Fuqing Liars... I would love to here what someone from East Coast as to say about that you tube video..

sawzalot
08-30-2010, 03:35 PM
Here's the link, I just listened to it.

http://www.youtube.com/watch?v=8XcMDFVVip0

Wow just wow...

I just listened as well and all I can say is they are surely caught in the act ,no good lying sons of, well you all get it, I am sure that they will have some BS excuse and soon there will be three stellar reports of the very best service available, they should leave Jersey, N O W !

Klaista2k
08-30-2010, 08:47 PM
IMO just order from Amazon.com

Aren't they more reliable and trust-worthy?

Dropacid
08-31-2010, 06:40 AM
I knew the transaction with East Coast TV's was going to be shady, but they were and still are around $300 cheaper than the One Call, Amazon, Crutchfield, etc. I figured they would hassle me for a warranty purchase, but what I was not expecting was flat out lying to a customer. After my two phone calls to ECTV's, I thought about calling them back and confronting them, but at that point I was disgusted and did not want to give them a dime of my money. I guess Jersey has the show Jersey Shore and East Coast TV's giving it a bad name.

I ended up purchasing the TV from One Call and received it in 4 days.

vinviper
08-31-2010, 09:16 AM
Hey guys,

Well just started my journey with East Coast. I heard the good and bad reviews and think the hassle is worth the $200ish I am saving on my 55" samsung.

The guy was REALLY trying to sell me on this 2 day white glove delivery as opposed to the regular 7 - 10 day delivery. It went from 90 bucks......to 60 bucks.to 50 bucks.....to 50 bucks plus HDMI cable. I told him I have everything and want just the TV. With the extra cost, East Coast is not the best price no longer. He finally relented and it should be here in 7 - 10 business days.

Anyone pick up from East Coast? They are actually pretty close to me and I am contemplating doing just that.

Will keep you posted!

jcip36
08-31-2010, 11:52 AM
I ordered a Samsung 55" led TV from East Coast TV on 8/22/2010. I was a little nervous buying such an expensive item online so I did my research. The Better Business Bureau has them listed as an A+ Rating and they did not have any complaints on file so I went ahead and made my purchase. My experience with them was excellent! They had the lowest price anywhere,They followed up imediately with a telephone confirmation for my order and they delivered my TV within a few days! How can you beat that! Also, They did not in any way try to make me take the extended warranty. Overall Great Experience!

antvent85
08-31-2010, 02:24 PM
My experience went very well with East Coast. I ordered the TV (a 54" Panasonic g25 - Calibrating it now, 100 hours of slides blah) on Wednesday 8/25 and received on 8/27, only 2 days later. Which was really really awesome because it was supposed to be 7 to 10 days. So heres how it went down. I ordered the TV online and used the coupon code for the 2% off. I called them right after I placed the order online, to try and get a delivery time set up. So the person I talked to, explained to me that the code only works if you use a cashiers check or cash. So I wasnt too sure to use cash, but my friend talked me into it, saying you wont have to pay them till the tv is delivered and you make sure it works anyway. For another 30$ I decided to use cash. The order guy is trying to talk me into getting the service plan the entire time too. First saying how much it was ($300), when I didnt want it he was like alright well how about I cut the cost to ($200). I thought about it, but after a bit of thinking, I wasnt sold. I have had a sharp aquos before for almost 7 years and the thing never gave me any problems, so forget the extended warrenty bullshit. The guy was cool though, he said something along the lines of "listen I dont want to force you into anything, I want you to be a happy customer and use us again" and " if you change your mind just call me before I send out the shipping info tomorrow" . So everything is set and I finalize the order. The next night I get a call around 9 p.m. . The guy on the other side (some Jamaican sounding dude) was like hey I am the person shipping your tv. I was like uhhh okay (I wasnt expecting a call this quick). I asked him what was going on. he said" yeahhhh I'm delivering your tv tomorrow, is that okay? Me: Ahhh yeah definitely. Now this is the only thing that was kind of bad: I asked what time he would come by, he said he would call tomorrow an give me a window. I hang up and now I was like [email protected]#k i've got work tomorrow but definitely want this tv. Luckily good old dad said he would come by and wait for the TV. So the guy finally calls me on Friday at about 1 and says the TV will be delivered in a 1/2 hour. - THANKS FOR THE WINDOW GUY! So I called my dad, thankfully he was already on his way. The guy came with the TV, my dad paid him in cash (I always keep some money in my place, never know when you have to leave the country hehe). He got the receipt and opened the box, TV worked and everything went well.

My only line of reasoning as to why I got the tv in 2 days instead of 7 to 10 is because I live in NYC and it closer to their warehouses.

Overall my experience was very positive with East Coast. Their shipping is a little wonky but otherwise everythign went awesome. I would definitely use them again, provided they have the best deal. I was definitely worried a bit at first after reading some of the back and forth reviews on here. Now all I have to do is wait till my tv is done breaking it self in. Then I hook it up to my new receiver (Onkyo sr-608 from NewEgg, no tax or shipping woohoo!) with my new hdmi plugs (Monoprice for the win) and I am good to go.

By the way the reason I posted on here was because I received a call from them today, asking how the entire experience went and if I could be so nice as to post on these forums. I figured after that courtesy call, why not?

acblue94
08-31-2010, 04:06 PM
What about TV zone.com?

AlChan
08-31-2010, 04:14 PM
Hi, I wanted to share my experience from ordering from Eastcoasttv. I order my TV, the Samsung UN40c6500 for $1139.00 (save myself at least $200 from other retailers) on Aug.13. Got an Email from Gabriel to call back to confirm my order and he offers me an extended warranty, HDMI cables and 3 Day expedite delivery which I declined all without him being pushy and just keep my 7-10 days free delivery service. I finally received my TV on Aug 27 around 6PM. Will recommend and buy from them again if you can wait patiently.

acblue94
08-31-2010, 04:23 PM
Its so funny that there are obviously people from East Coast TV's posting on this actual thread. Look how many replies there are from new people in this month with only one post in there history. Then notice how they are all the people with the positive remarks to say about east coast.

PFC5
08-31-2010, 07:05 PM
Well this has been an issue all along with these one post wonders coming here. I would have closed this thread along time ago had there not been a few people who had issues that posting here got ECTV to make it right with them.

With the recent posts with complaints, I was hoping ECTV would come back and resolve these issues but instead they seem to be telling people to post here and not resolve those issues. If this continues I will just close this thread since they are not responding to the complains & resolving like they use to here.

So the ball is in their court now. If we keep getting posts from new people told to post here by ECTV then this thread will go bye bye. I may even delete it or take the time to remove all the one post wonders before locking it so they do not get the use of telling people to post here.

kharaa
08-31-2010, 07:09 PM
If only we had someone here that has a solid reputation test them out, we could find out what is up with this company.

les_garten
08-31-2010, 07:18 PM
If only we had someone here that has a solid reputation test them out, we could find out what is up with this company.

I think I have a solid reputation, just not on this particular forum.

Here's my HONEST assessment:
POST 1599

I don't have enough posts to post URLs

I would order from them again, but there were a few minor irritants.

les_garten
08-31-2010, 07:19 PM
Here's the link for above:

http://www.highdefforum.com/1064133-post1599.html

WSU Tony
08-31-2010, 07:23 PM
Vanns has the Panny G25 for $1,060.
http://www.vanns.com/shop/servlet/category/type/248/1/0.80_97_110_97_115_111_110_105_99/panasonic-flat-panel-televisions/

US Appliance has the same TV for $999.

http://www.vanns.com/shop/servlet/category/type/248/1/0.80_97_110_97_115_111_110_105_99/panasonic-flat-panel-televisions/

I'm assuming from the past 3 weeks of looking this is a pretty good price for this Plasma. Now, is the extra $60 worth going through Vanns or is US appliance reliable enough?

kharaa
08-31-2010, 07:32 PM
I think I have a solid reputation, just not on this particular forum.

Here's my HONEST assessment:
POST 1599

I don't have enough posts to post URLs

I would order from them again, but there were a few minor irritants.

I'm not saying you don't have a good reputation, or aren't a great person, but you only have 6 posts, as far as we know you could be one of the people working for them.

what i ment by someone with a reputation, I mean someone with like several hundred/thousands of posts, someone we who we trust their opinion ect.

les_garten
08-31-2010, 07:47 PM
I'm not saying you don't have a good reputation, or aren't a great person, but you only have 6 posts, as far as we know you could be one of the people working for them.

what i ment by someone with a reputation, I mean someone with like several hundred/thousands of posts, someone we who we trust their opinion ect.


I understand what you meant. What I meant is I don't usually use this Forum. I have more presence elsewhere. If you doubt that, google my name and start reading for the next 20 years.

So I'll stand by my appraisal and it is fact. I have no relationship or affiliation with them. Indeed they tried to Snake me out of my 2%, and it got a little heated, but in the end they did some of that Spike Lee stuff and did the right thing.

They are irritating NY/NJ electronic vendors that won't steal your money, at least have not so far. That was my experience. That would seem to be the most important piece of info to know.

Do they embellish and play games, yeah, a little, but I've seen a ton worse from their geographic location. But nobody has had any cash stolen. That was the salient point for me.

So the question is: Is buying from Vinny and "The Situation" worth $300 in savings to you?

jjclecky
08-31-2010, 07:49 PM
i had a very positive experience with them,I bought a samsung pn58b650 plasma back in april and love the display.I actually have Gregg loewen coming tomorrow to calibrate it I am so pumped for this I hear he is awesome.

EastCoastTVS
09-01-2010, 09:07 AM
Well this has been an issue all along with these one post wonders coming here. I would have closed this thread along time ago had there not been a few people who had issues that posting here got ECTV to make it right with them.

With the recent posts with complaints, I was hoping ECTV would come back and resolve these issues but instead they seem to be telling people to post here and not resolve those issues. If this continues I will just close this thread since they are not responding to the complains & resolving like they use to here.

So the ball is in their court now. If we keep getting posts from new people told to post here by ECTV then this thread will go bye bye. I may even delete it or take the time to remove all the one post wonders before locking it so they do not get the use of telling people to post here.

Hi, I wanted to share my experience from ordering from Eastcoasttv. I order my TV, the Samsung UN40c6500 for $1139.00 (save myself at least $200 from other retailers) on Aug.13. Got an Email from Gabriel to call back to confirm my order and he offers me an extended warranty, HDMI cables and 3 Day expedite delivery which I declined all without him being pushy and just keep my 7-10 days free delivery service. I finally received my TV on Aug 27 around 6PM. Will recommend and buy from them again if you can wait patiently.


The main issue with the 40c6500 was the customer was in western PA with a zip code 15090 we were using a trucking company called giant courier they covered western PA and Ohio the problem started when there was a damaged screen, we would have gladly shipped a replacement but we had a insurance claim issue with them so we stopped using giant courier and re-adjusted our delivery area map to not include western Pa and Ohio( western Pa and Ohio was only covered for about 3 weeks ). yes we do sell extended warranties at very competitive prices but if a customer declines as you can see from the recent posts we have always shipped the TV.

mawood333
09-01-2010, 09:08 AM
I ordered my 54" G25 on August 18th. They called to confirm the order the next morning and tried to sell me the warranty but did it in a polite way. I checked the website to see my order was "pending" and that nothing had been charged to my credit card. I did not realize that they did not charge your credit card until delivery so I called and asked why my credit card had not been charged.

I called them on August 30th to ask them if my order had been shipped since my credit card had not been charged. They told me my card would be charged that day or the next. I do not know why they told me that considering I found out later they do not swipe the card until delivery. He told me that the reason why it was taking so long is that the TV had been damaged on delivery and they had to send a new one which would arrive sometime within the week (wonder how many times they've used that one).

So today on September 1st, I got a call from "Moha?" shipping telling me that I should have my TV before the weekend (doubt it). If I get my TV sometime within a week I will not be upset about the transaction since I knew to be patient. This has been an entertaining ride so far.

Dropacid
09-01-2010, 10:40 AM
The main issue with the 40c6500 was the customer was in western PA with a zip code 15090 we were using a trucking company called giant courier they covered western PA and Ohio the problem started when there was a damaged screen, we would have gladly shipped a replacement but we had a insurance claim issue with them so we stopped using giant courier and re-adjusted our delivery area map to not include western Pa and Ohio( western Pa and Ohio was only covered for about 3 weeks ). yes we do sell extended warranties at very competitive prices but if a customer declines as you can see from the recent posts we have always shipped the TV.

Not only did they make up everything in their reply, but it still does not hide the fact that they completely lied to a customer. Listen to the phone call on youtube http://www.youtube.com/watch?v=8XcMDFVVip0 (search "East Coast TVs Scam"). First off they only told me it was "damaged by their courier" then they lied and told me it was no longer in stock, so I had to cancel my order.

Once again they have lied "if a customer declines as you can see from the recent posts we have always shipped the TV." How can they ship my TV if they lied about it no longer being in stock. It is obvious East Coast TV's is a dishonest, scumbag company.

I have never seen such a excessive amount of company shills on one thread in a forum.

Dropacid
09-01-2010, 10:42 AM
i ordered my 54" g25 on august 18th. They called to confirm the order the next morning and tried to sell me the warranty but did it in a polite way. I checked the website to see my order was "pending" and that nothing had been charged to my credit card. I did not realize that they did not charge your credit card until delivery so i called and asked why my credit card had not been charged.

I called them on august 30th to ask them if my order had been shipped since my credit card had not been charged. They told me my card would be charged that day or the next. I do not know why they told me that considering i found out later they do not swipe the card until delivery. He told me that the reason why it was taking so long is that the tv had been damaged on delivery and they had to send a new one which would arrive sometime within the week (wonder how many times they've used that one).

So today on september 1st, i got a call from "moha?" shipping telling me that i should have my tv before the weekend (doubt it). If i get my tv sometime within a week i will not be upset about the transaction since i knew to be patient. This has been an entertaining ride so far.

another east coast company shill

Dropacid
09-01-2010, 10:43 AM
hi, i wanted to share my experience from ordering from eastcoasttv. I order my tv, the samsung un40c6500 for $1139.00 (save myself at least $200 from other retailers) on aug.13. Got an email from gabriel to call back to confirm my order and he offers me an extended warranty, hdmi cables and 3 day expedite delivery which i declined all without him being pushy and just keep my 7-10 days free delivery service. I finally received my tv on aug 27 around 6pm. Will recommend and buy from them again if you can wait patiently.

another east coast tv company shill!!!

mawood333
09-01-2010, 11:04 AM
i am for real promise i'll keep you updated on what happens

AlChan
09-01-2010, 12:09 PM
another east coast tv company shill!!!

I don't know what is your problem buddy and stop calling me a company shill!!! At first I was skeptical about this company and I did my research and takes my chance and order from them. I did buy and got my TV delivered!!! I stated that I ordered on Aug 13 and got my TV on the 27th, not the fastest delivery but still got my TV.

One more thing, before I order from them I purchased this same TV from Abe's Of Maine ( they sell it for $1248.18 at the time) and they canceled my order without given me any explanation. It was only when I called them a week later to ask about the status of the order and they took me the order was canceled. They offered me to reorder and I was pissed at the time and I found this thread and take my chance to order from Eastcoasttv because they have the lowest price available at that moment at $1139.00 (Newegg beat them a week later with a $1098.00).

pang15itlog
09-01-2010, 01:34 PM
lol ^^ newegg has such good prices, I buy pretty much everything from them. I would be careful buying tvs from them though. I feel like it would come damaged. but thats just me.https://www.fitnessphreaks.info/workout/upload/52/b/happy.gif

cstrom80
09-01-2010, 03:06 PM
So, I pulled the trigger on a 58" Samsung Plasma (PN58C8000). I wasn't sure what to think since there were mixed reviews on East Coast. The order went in on 08/25 and I received it late in the day on 08/30. The installation was simple... they plugged the cables in, made sure there were no dead pixels / everything was functioning properly, and showed me a handful of neat features with the remote. Overall, I'm very impressed with the company.

cstrom80
09-01-2010, 03:10 PM
One more thing... don't be alarmed if the delivery company pulls up in a UHaul. LOL. They explained to me that the delivery company has contracts with rental car companies' business units and that their rates are decent + insurance is covered. That explained why mine was delivered in an Enterprise van.

vinviper
09-03-2010, 07:44 AM
Hi All,

As a follow up to my order below. I got the TV today...3 days later! They said it would be 7 -10 unless I paid extra for the white glove service (still don't know what that means) but it came with the free shipping in 3 days. All looks well and I'll hook it up this weekend and go from there.
Kind of odd.....they called to confirm shipping for this morning last night at 5PM. Confirm!?!? Wasn't expecting them till next week at the earliest! But besides that the TV looks fine...will test it out this weekend and report back.



Hey guys,

Well just started my journey with East Coast. I heard the good and bad reviews and think the hassle is worth the $200ish I am saving on my 55" samsung.

The guy was REALLY trying to sell me on this 2 day white glove delivery as opposed to the regular 7 - 10 day delivery. It went from 90 bucks......to 60 bucks.to 50 bucks.....to 50 bucks plus HDMI cable. I told him I have everything and want just the TV. With the extra cost, East Coast is not the best price no longer. He finally relented and it should be here in 7 - 10 business days.

Anyone pick up from East Coast? They are actually pretty close to me and I am contemplating doing just that.

Will keep you posted!

PFC5
09-03-2010, 09:22 AM
Did you open it up & turn it on while the delivery company was still there to know that it was not damaged in shipping?

Enjoy your new toy!

NateX86
09-03-2010, 09:40 PM
hey guys, i am brand new to this forum, but ive been doing a little bit of reading on it this week. i am aware that east cost tv's is a very controversial subject here. now i will say, allot about this company is a little shady and almost too good to be true, but since i pay when i get the tv, there is no risk for me so i gave em a shot. my question concerns the warranty sold me with the tv, i confirmed it 3 times with different people at east coast, and they all said it covers accidental damages. now i am not an insurance genius, but when concerning how costly a broken screen can be for a plasma tv, it seems too good to be true, and it almost doesn't make sense for a company to cover that kind of damage. i am concerned they might just be saying that so i wont cancel the warranty, but i really dont know. i ordered a Samsung PN58C6500 and i told em id pay with a bankers check upon delivery. does anyone have any experience with this warranty? or have any advise to offer here? and yes i know there is a huge thread on east coast tv's, but i hasnt been posted on in sometime, and i would just like a quick answer. thanks in advance guys.

BajaCapt
09-04-2010, 12:00 PM
Wow, this thread is a page turner :), reads as good as a best seller book, I read the whole thing in the last 2 days, and yesterday I decided to join the forum, looks to be right up my alley with the topics and info provided.
I was doing a Google search for "East Coast TVs shipping to California" and that is how I found this thread, glad I did.
I checked reseller ratings and found that as of today their score is of 9.61 lifetime rating, also checked the BBB and it shows them as an accredited business since 4/28/2009 with a A- due to the length of time business has been operating, this findings and reading this thread helped me make a decision on weather to shop from them or not.
I live in San Diego California, and I noticed their shipping coverage map is limited to the east coast, was going to call today and ask them about this but they are closed on Saturdays it seems, going to write them an email regarding shipping to California, if no fast response I will call Sunday since according to their business hours they will be open then.
I like their prices, no doubt about it, and their track record so far is more than fair, I sure hope this company grows and keeps their competitive prices the way they are now.
Glad to be a member of this forum, I do most my research on this subjects at AVS where I am a member since 2002 with same ID as here "BajaCapt"
Looking forward to learn and share related stuff in here and also looking forward to a good business transaction with East Coast TVs, I been checking the Sharp Quattron LC-60LE820UN, I saw this TV in display at Best Buy and simply decided I got to have one, Best Buy has the 810UN which is basically the same as the one I want minus the full glass front and internet connectivity, but the 820UN is still cheaper at EastCoastTVs than the 810UN at BestBuy, if I can get a good shipping quote to Cali I will be joining the list of EastCoastTVs shoppers.
I'll keep you posted.

Jose.

PFC5
09-04-2010, 04:28 PM
Welcome to the forum BajaCapt! :hithere:

Let us know how things work out and enjoy the site. I now spend most on my time here despite also being a member at AVS. This site has a more friendly atmosphere IMO and are a great group of people to share the hobby with.

amishp81
09-07-2010, 08:53 AM
Ok, I also got a follow up call and I had a pretty good experience with them. People always say be careful with these internet stores but I seem to never have any issues and just put it on my AMEX just in case. So, I ordered a Samsung LED TV and pair of 3d glasses from them and they def. had the lowest prices on both items. I also had to call them to verify the order and they did try to upgrade my shipping and sell me a warranty and other accessories but I did not need them and they said ok and said the order would be there in 7-10 business days. I guess because I live very close to the store I got the TV delivered in 2 days but they forgot the glasses. I called them back and told them my concierge never got them and a week later I got them. So overall even though other customers seemed to have issues, I had a great experience and would recommend them and order from them if they still had the best prices.

amishp81
09-07-2010, 09:06 AM
Ok, I also got a follow up call and I had a pretty good experience with them. People always say be careful with these internet stores but I seem to never have any issues and just put it on my AMEX just in case. So, I ordered a Samsung LED TV and pair of 3d glasses from them and they def. had the lowest prices on both items, no tax, and free shipping. I also had to call them to verify the order and they did try to upgrade my shipping and sell me a warranty and other accessories but I did not need them and they said ok and said the order would be there in 7-10 business days. I guess because I live very close to the store I got the TV delivered in 2 days but they forgot the glasses. I called them back and told them my concierge never got them and a week later I got them. So overall even though other customers seemed to have issues, I had a great experience and would recommend them and order from them if they still had the best prices.

mawood333
09-07-2010, 03:51 PM
I finally recieved my TV today after ordering on August 18th. The delivery guy told me he would be at my house at 1 and was on time. Curiously, he brought his two daughters along with him and thay played with my dog while he unwrapped it. It was very distracting. He told me that he was in a hurry and would otherwise set it up. It was obvious he was afraid to touch the thing because he could be blamed for damage during the shipping.

The TV is the April build of the Panasonic TCP54G25 which actually contains and updated algorithm for rising black levels ( I think) so I am happy with the build date. So far, I am seeing no problems with the TV but will update in a few days.

Other than it taking some time to get my TV and the Moha shipping guy being too scared to help me put my TV on the stand, I am happy with the price I paid which was cheaper than anywhere else.

flashingeyed
09-12-2010, 09:46 PM
I finally recieved my TV today after ordering on August 18th. The delivery guy told me he would be at my house at 1 and was on time. Curiously, he brought his two daughters along with him and thay played with my dog while he unwrapped it. It was very distracting. He told me that he was in a hurry and would otherwise set it up. It was obvious he was afraid to touch the thing because he could be blamed for damage during the shipping.

The TV is the April build of the Panasonic TCP54G25 which actually contains and updated algorithm for rising black levels ( I think) so I am happy with the build date. So far, I am seeing no problems with the TV but will update in a few days.

Other than it taking some time to get my TV and the Moha shipping guy being too scared to help me put my TV on the stand, I am happy with the price I paid which was cheaper than anywhere else.

We'll good luck...I;m also scouting for a new TV..Mine's busted right now. ;)

neoWhite
09-14-2010, 10:35 AM
I wish I read this site before I ordered a Sony KDL-55NX800 from them last week (September 7, 2010). I'm now more skeptical than I ever was before I placed the order with them.

I was first not sure if I should order from ECTV, but BBB's site says they are an accredited store and I stopped worrying.

But, I didn't hear from them all week last week after the order confirmation process was taken care of with David. Granted they were probably off for the Jewish Holidays, so that might be why. But, David even said that the order should arrive either Monday (yesterday) or Tuesday (today).

I just called ECTV to check the status of my order about 50 minutes ago and they told me that the item has already shipped. I asked them if they could provide me with a phone number of the trucking company and they just said, sternly, that the trucking company would call me. I hope that call comes soon and I can be given an idea as to when it's actually coming. The customer service rep did say he'd put in a note to them to call me immediately.

Will update if and when I know more. If i don't get a call from the trucking company today, I'm going to ask to speak to David tomorrow to see if he can be of more assistance.

Btw, did anyone who bought the warranty actually got the (hard copy) papers to prove it? I also worry about this as I optioned for the warranty.

les_garten
09-14-2010, 11:02 AM
I wish I read this site before I ordered a Sony KDL-55NX800 from them last week (September 7, 2010). I'm now more skeptical than I ever was before I placed the order with them.

I was first not sure if I should order from ECTV, but BBB's site says they are an accredited store and I stopped worrying.

But, I didn't hear from them all week last week after the order confirmation process was taken care of with David. Granted they were probably off for the Jewish Holidays, so that might be why. But, David even said that the order should arrive either Monday (yesterday) or Tuesday (today).

I just called ECTV to check the status of my order about 50 minutes ago and they told me that the item has already shipped. I asked them if they could provide me with a phone number of the trucking company and they just said, sternly, that the trucking company would call me. I hope that call comes soon and I can be given an idea as to when it's actually coming. The customer service rep did say he'd put in a note to them to call me immediately.

Will update if and when I know more. If i don't get a call from the trucking company today, I'm going to ask to speak to David tomorrow to see if he can be of more assistance.

Btw, did anyone who bought the warranty actually got the (hard copy) papers to prove it? I also worry about this as I optioned for the warranty.

It's only been 7 calendar days. From my experience, if you don't order the "rush" processing, it takes the time they promise on the website. You need to be counting business days. If you ordered late on the seventh, that would count as the first day on the eighth.

It took me close to 10 business days to get mine.

Patience is a virtue...

neoWhite
09-14-2010, 11:16 AM
It's only been 7 calendar days. From my experience, if you don't order the "rush" processing, it takes the time they promise on the website. You need to be counting business days. If you ordered late on the seventh, that would count as the first day on the eighth.

It took me close to 10 business days to get mine.

Patience is a virtue...

Yes I know, patience is a virtue. I just got a little worried after reading some of the horror stories on this thread.

I guess I'm not one of the lucky NYC customer that said he/she got it within a few days without even "rushing" his/her order.

I'll wait a few more days then call again if I don't hear anything. I suppose David was wrong about the Monday (yesterday) or Tuesday (today) estimate.

How about the Warranty? Anyone have an answer for that? Did anyone who ordered the warranty get proof of their warranty?

neoWhite
09-16-2010, 02:57 PM
It's only been 7 calendar days. From my experience, if you don't order the "rush" processing, it takes the time they promise on the website. You need to be counting business days. If you ordered late on the seventh, that would count as the first day on the eighth.

It took me close to 10 business days to get mine.

Patience is a virtue...

By the way, did you ever have to call them again to ask about your order? Could you give me a breakdown of how your transaction went with them?

I still haven't gotten that call from that Trucking Company. FML.

les_garten
09-16-2010, 03:25 PM
By the way, did you ever have to call them again to ask about your order? Could you give me a breakdown of how your transaction went with them?

I still haven't gotten that call from that Trucking Company. FML.

Yeah, I called them back a few times. One problem here is that expectations get heightened when everyone says, "I didn't do the rush order and got mine in 48 hours" or whatever. That makes us all expect too much IMO. I called because their status system is useless. It always said pending from the initial order and even long after it was delivered.

I called because the status website was useless and confusing. I did calm myself down and decided that I think the promised delivery time is 10 business days, or something like that.

I think that as long as they aren't stealing people's money, they are by far the best deal out there. The Internet Generation has about 10 ms of patience. That's what some of the complaints here are about. The other issue is that their process has some holes in it, that when you combine with the level of service they are promising, it pisses people off.

Overall though, I got a hell of a deal. It was delivered as promised, in the timeframe promised. I can't really complain too much!

The Jersey Boy attitude, those people up there don't understand that concept. That's "Normal" to them. They don't understand that that crap gets you an instant azz kickin' in most of the country.

neoWhite
09-17-2010, 11:02 AM
It's now has been 10 calender days. Still no word from the trucking company.

Now I just called David and he said he'd call me back before the end of the day.

He said hopefully he would be able to schedule it for Monday or Tuesday delivery. If he doesn't call back to me by 4, I think I will give him a call since they close at 5 on Fridays -- I need to express that I must at least have it by Monday since I don't work on Monday.

Will update again when I know more.


Thanks les_garten for your reply.

I have faith in them yet, I just don't think their delivery feature is all that great. Perhaps they should think of switching delivery companies.

les_garten
09-17-2010, 11:05 AM
It's now has been 10 calender days. Still no word from the trucking company.

Now I just called David and he said he'd call me back before the end of the day.

He said hopefully he would be able to schedule it for Monday or Tuesday delivery. If he doesn't call back to me by 4, I think I will give him a call since they close at 5 on Fridays -- I need to express that I must at least have it by Monday since I don't work on Monday.

Will update again when I know more.



Thanks les_garten for your reply.

I have faith in them yet, I just don't think their delivery feature is all that great. Perhaps they should think of switching delivery companies.


Where are you located at?

neoWhite
09-17-2010, 11:48 AM
Where are you located at?

NYC. Actually East Brooklyn. Not very far at all from Queens, NY.

les_garten
09-17-2010, 05:32 PM
NYC. Actually East Brooklyn. Not very far at all from Queens, NY.

WOW, I would have thought you would be one of the I got mine in 48 hours guys!

BajaCapt
09-17-2010, 06:38 PM
I got a quote for shipping a TV to California, it is $100dlls, this is still a very good deal for the TV I want which is the Sharp 60" Quattron 810UN. However, and this has nothing to do with EastCoastTVs, I am not buying the TV yet because I have been reading several issues with the set. There is a thread for this sets at AVS I been reading for a while and several people have found L shaped spots in the screen, serious clouding and a few other problems. I think I am going to wait till after Xmas and see what price they have in the 920UN 60" Quattron, the 240Hz version of this set with several other upgrades.
Still with the $100 shipping to CA seems like EastCoastTVs is the place to beat when it come to prices, I will be checking their prices when I get ready for my order for sure, they keeping a good track record and lower than anywhere else prices, they are in my shopping bookmarks for sure...

Jose.

neoWhite
09-19-2010, 10:13 AM
WOW, I would have thought you would be one of the I got mine in 48 hours guys!

Yeah Les, I wish were one of those guys. But unfortunately I'm not.

Now here's my experience with them TODAY:

I called and I got Ralph, but I stressed to him that I wanted to speak with David.

Either David is ducking me or he really isn't there. Perhaps he's on his lunch break after all it is 12:01 PM, but I was forwarded to a Voice mailbox #102 and wasn't able to leave a voicemail. It just said, "Thank you for using a voice mailbox 102, Goodbye," and then it hung up.

I called again and someone told me to hold on and it went straight to the same voice mailbox.

I called a third time and asked whom I was speaking to and he said, "Michael." I immediately told him that I wanted to speak to David, but it seems like he isn't there because it always goes to voice mailbox and hangs up. Michael assured me that David is here and that he'd connect me with him and again the same mailbox.

So I call a fourth time and I don't even mention David and ask whom I was speaking to. He said, "Jimmy." I tell him that I'm wondering where the status of my television is and that it was supposed to be a gift for someone and now it's late and I still don't have it. I told him it's been more than 10 days and I just wanted a guarantee that my television would be here by tomorrow because I'd be off of work and it would be extremely convenient that the trucking company comes my way tomorrow.

He said, "Really?" Then I proceeded to tell him that indeed I was told this past Tuesday that the television already had shipped and the last person who told me this wouldn't give me the trucking company's name or number, but was assured that I would be called by them sometime last week and obviously that didn't happen. And Jimmy, to his credit, sounded really concerned and said that is weird and I should've gotten it by now. He told me, since they use 4 different trucking companies and all of them are closed today (being Sunday), he would call me tomorrow to try and find this "bad boy." I made sure to express that I need to know exactly when he'll call me or when I should expect his call and that if he doesn't, I will make the call to him for an update. Jimmy says by 11 or 12, I should hear from him.

SO that's the update, I will call Jimmy sometime after 12 tomorrow if he doesn't reach out to me.

I'm just frustrated because this person's gift was to be enjoyed with the football season and it's already Week 2 of the season and my friend still hasn't received my gift to him.

Sorry for venting, but I just needed to express how this situation is very irritating. If I do eventually get my television, I will tell people ECTV is still the best value around, but they might want to consider paying a little more just so they can be sure that they will get it within the timeframe they're supposed to get it in.

les_garten
09-19-2010, 11:03 AM
Snooki Handles Accounting and Status Updates

http://www.bourgy.com/wordpress/wp-content/uploads/2010/04/Snooki.jpg

Mike "Da Situation" handles sales
http://cdn.sheknows.com/realitytvmagazine/2010/02/jersey-shores-mike-the-situation-sorrentino-self-proclaimed-king-reality-tv.jpg

Pauly D handles distribution

http://www.poptower.com/pic-29721/pauly-d-delvecchio-jersey-shore.jpg?w=450&h=450



Who's Dis Mook Jimmy yo talkin' bout??

kegobeer
09-19-2010, 02:18 PM
Don't get your hopes up that "Jimmy" will call you. Toll calls cost that company money, and they will not be spending a dime to actually contact you. I wouldn't even wait until 11 or 12 - call them right when they open for business and find out where your TV is.

neoWhite
09-20-2010, 08:05 AM
According to Jimmy, I'm getting my TV today, I hope that is going to be true.

Maha trucking is supposedly going to call me today. Wish me luck guys.

And thanks kegobeer and les garten for your advice and support.

Edit (5:47 PM):
Waited all day and still nothing yet.

Just called and Ralph answered the phone.

He told me to contact Jimmy by 7:45 at Extension#104 if I don't hear from them by then and I should ask Jimmy what's going on.

And they finally charged my card so I hope that means I'll be getting today still.

Will update later.

Edit #2 (9:45 PM):

The trucking company called me at 7:24 telling me that he's coming my way.

Waited and wondered where he was. Dialed the number that showed on my Caller ID at 9:40 and he told me he just picked up the merchandise and he'd call me again when he's near my place.

What a crazy long day to wait for a television. I'll update again once it's here.

neoWhite
09-21-2010, 08:35 AM
Finally got it today at 9:45 AM or so.

No white glove service like Amazon. These guys are always in a rush out the door. They wouldn't even put the television on the table.

Plus there was a small 1mm or less chip on the bezel, which I didn't notice until after they were gone. Not a big deal, I guess.

ECTV did give me the television finally, but I think they lie about when this product shipped. As far as I'm concerned, it shipped yesterday and I had to take two days off of work just to receive it.

Their delivery gets an F.
Value gets an B+.
Customer Service gets a C-.

Would I recommend them after all this? Probably because it's hard to find a better price, but I would warn the person buying from them the process I went through.

Onyasix
09-22-2010, 10:39 AM
Via internet, I purchased a Mitsubishi DLP 65" HD/3D TV from East Coast TV's on Sept. 5th. They were prompt in getting back with me to confirm my order.

The problem that I experienced was with their carrier. I was notified on Sept. 13th that my TV would be delivered that day between 5:00 and 6:00 pm. I made preparation to recieve the new TV, I disconnected my old 65" Mitsubishi RP TV (a monster) and moved it out of the way for the new TV. After waiting until 7:00 pm with no delivery nor call from the carrier company, I called them to find out why my TV had not been delivered. The carrier company told me that there was a delivery mix-up and that my TV would not be delivered as scheduled. I told the delivery company that they should have contacted me and that I had been waiting for the passed 3 hours for its delivery. I also contacted East Coast TV's and notified them of the problem.

On Sept. 17th the carrier called again to notify me that the TV would be delivered that day around 6:00 pm. Again, I disconnected the old TV and waited. At 7:30 pm the TV had not been delivered so I called the carrier. The carrier informed me that he was running behind and that he would be delivering the TV within the next hour. He did finally arrive with the TV shortly after 8:00 pm.

I received both the TV with matching stand. Everything was in good working order with no damage.

I purchased this TV from ECTV because of the great deal. It was close to $400 less than the next lowest price that I could find over the internet. I have no problem with ECTV other than their carrier service. In that their cost was close to 20 percent less than anybody else, I would recommend them to others with the understanding that delivery schedule may to a problem.

kbalch
09-25-2010, 11:02 AM
Another data point regarding East Coast TVs:

I ordered a new Sony KDL-60EX700 on 9/12 and was told that a) I'd have it in 7-10 business days; and b) that I wouldn't be charged until I'd signed off on the TV in my home.

East Coast's order status page is crap. The order showed 'pending' on one page, and 'shipped' on the other since the moment I confirmed the order on the phone.

My card was charged the full amount for the TV on 9/23.

I received an email from the shipper (one Mohamed Seck) yesterday, 9/24, stating that I could track my shipment on his (seriously lacking) website. After a bit of back & forth with him via email as to exactly how I could track my shipment when East Coast had specifically told me that there was no tracking number available for the order, I was able to get a response from Seck's tracking system.

To whit, my shipment was picked up from the warehouse on 9/23 and will get to me 7-10 business days after that. Unbelievable!!!

All I can say, at this point, is that the TV had better be exactly what I ordered, brand new, and in PERFECT condition. The delay, lack of adequate communication from East Coast (despite my constant updates on their Facebook page), outright lies about shipment & delivery dates, and the early charge of my card all lead me to say that I'd never order from them again.

The small (~$270) savings hasn't been worth the aggravation, uncertainty, and delay.

Beware, beware, beware...

Ken

les_garten
09-25-2010, 11:26 AM
Another data point regarding East Coast TVs:

I ordered a new Sony KDL-60EX700 on 9/12 and was told that a) I'd have it in 7-10 business days; and b) that I wouldn't be charged until I'd signed off on the TV in my home.

East Coast's order status page is crap. The order showed 'pending' on one page, and 'shipped' on the other since the moment I confirmed the order on the phone.

My card was charged the full amount for the TV on 9/23.

I received an email from the shipper (one Mohamed Seck) yesterday, 9/24, stating that I could track my shipment on his (seriously lacking) website. After a bit of back & forth with him via email as to exactly how I could track my shipment when East Coast had specifically told me that there was no tracking number available for the order, I was able to get a response from Seck's tracking system.

To whit, my shipment was picked up from the warehouse on 9/23 and will get to me 7-10 business days after that. Unbelievable!!!

All I can say, at this point, is that the TV had better be exactly what I ordered, brand new, and in PERFECT condition. The delay, lack of adequate communication from East Coast (despite my constant updates on their Facebook page), outright lies about shipment & delivery dates, and the early charge of my card all lead me to say that I'd never order from them again.

The small (~$270) savings hasn't been worth the aggravation, uncertainty, and delay.

Beware, beware, beware...

Ken

Hit and Miss for sure.

I got the exact same set from them and Love it BTW.

Good Luck!

kbalch
09-25-2010, 11:41 AM
Hit and Miss for sure.

I got the exact same set from them and Love it BTW.

Good Luck!

Cool! I'm definitely hoping for the best at this point.

My old 73" Mits rear projector died a couple of months ago after seven years of service, so it was time for a new set. I've had the Sony KDL-52Z5100 in the bedroom since last summer and love it, so we thought we'd take a flyer on another Sony set.

The new 60" will be the centerpiece of our new home theater setup, so I'm really crossing my fingers for East Coast to come through in the end...

Ken

les_garten
09-25-2010, 12:07 PM
Cool! I'm definitely hoping for the best at this point.

My old 73" Mits rear projector died a couple of months ago after seven years of service, so it was time for a new set. I've had the Sony KDL-52Z5100 in the bedroom since last summer and love it, so we thought we'd take a flyer on another Sony set.

The new 60" will be the centerpiece of our new home theater setup, so I'm really crossing my fingers for East Coast to come through in the end...

Ken

One thing I was pleasantly surprised about this TV.

In the PIX, there is a silver trim strip at the Bottom. I really didn't care for that. It's basically a bad photo representation. That strip is Brushed Dark Charcoal. Looks much better than I thought it would.

Thehighdefguy
09-25-2010, 03:35 PM
I know this thread is like a year old but I couldn't resist praising East coast tvs I have recommended them to friends and clients in the past. Great service even better price usually free shipping.

kbalch
09-25-2010, 04:26 PM
Just got the call from the delivery guy. He says he'll be here at 10AM tomorrow morning. A Sunday delivery, even. I'll believe it when I see it.

Fingers crossed...

les_garten
09-25-2010, 04:55 PM
Just got the call from the delivery guy. He says he'll be here at 10AM tomorrow morning. A Sunday delivery, even. I'll believe it when I see it.

Fingers crossed...

I'm thinkin' he's being threatened with his contract.

les_garten
09-25-2010, 04:56 PM
I know this thread is like a year old but I couldn't resist praising East coast tvs I have recommended them to friends and clients in the past. Great service even better price usually free shipping.

Is this Vinny, Pauly D, or Da Situation?

Obvious Shill post...

RandyWalters
09-26-2010, 08:56 AM
Is this Vinny, Pauly D, or Da Situation?

Obvious Shill post...Every time a real customer posts the problems that he's had with this company, the East Coast shills/friends/family/employees magically pops in and counters with a fake/positive/BS post. It's downright comical :haha:

les_garten
09-26-2010, 09:43 AM
Every time a real customer posts the problems that he's had with this company, the East Coast shills/friends/family/employees magically pops in and counters with a fake/positive/BS post. It's downright comical :haha:

Ahhhh Yeah, because my posts make them look SOOOO Good Lookin!

?????

kbalch
09-26-2010, 10:53 AM
OK, the TV arrived this morning and is exactly what I ordered. Brand new & in perfect (apparently) condition. Up and running.

I'm still not happy with East Coast's service, such as it was, but that's more about the proper setting of expectations than anything else. Business should be conducted in a businesslike manner...

But the TV looks to be fine...

Ken

les_garten
09-26-2010, 11:27 AM
OK, the TV arrived this morning and is exactly what I ordered. Brand new & in perfect (apparently) condition. Up and running.

I'm still not happy with East Coast's service, such as it was, but that's more about the proper setting of expectations than anything else. Business should be conducted in a businesslike manner...

But the TV looks to be fine...

Ken

I think they over promise and under deliver.

They do deliver though.

You're right, they should set expectations realistically or address their under-delivery issues.

neoWhite
09-28-2010, 08:02 PM
I think they over promise and under deliver.

They do deliver though.

You're right, they should set expectations realistically or address their under-delivery issues.

Totally agree with Les on this one. Why set such high unrealistic expectations when they can tell you straight, it hasn't shipped yet. Stop making their customers anxious and don't make promises they cannot keep.

09-28-2010, 08:44 PM
I will try to make this somewhat concise, but there is a lot to say regarding my encounter with ECTVs. I ordered a TV from ECTVs and the process was an absolute nightmare. I've made over 100 purchases online over the past 10+ years, and this was definitely the worst experience I have ever had. First, they told me that their warranty covered just about everything (including screen BURN IN)! This is absolutely NOT TRUE. If you go to MackCam’s web site you will clearly read that their coverage does not cover “burn in” or any other type of self-inflicted damage. Just go to MackCam’s website like I did and read the details of their service contracts for yourself.

NOTE - These are “service contracts” (not warranties). Don’t get me wrong, MackCam is well-respected, but you should be clear on exactly what it is you are purchasing.

Next, when I ordered the TV they said I would have it in “a couple of days” because my “warranty” purchase entitled me to “upgraded express delivery”. To keep it as short and concise as possible, I called after a few days and they said it was scheduled for “next week." The next week I called and they said again that it would be “next week” because of “shipping complications”. The next week I called and was told that it did not get on the truck and would be sent out “next week.” The next week I called and was told “it was damaged while it was being shipped” and would be sent out the following week. The following week I called and was told that it was shipped; however, when I contacted the shipping company, they told me that ECTVs did not get it to them in time so it would be another 1-2 weeks! It is worth noting that my account was charged at this time, which I was originally told I would not be charged until I 1) received the TV, 2) verified that there was no damage, and 3) signed my name to confirm the order (thus releasing them of any liability from a damage claim). Well, that was obviously not true either.

During this 4-5 week period, I easily made 20+ calls to ECTVs, shipping companies, etc. to try and find out the status of my order. A customer should NOT have to do this kind of work and follow up. Like most people, I worked and needed to know when I needed to be home for the delivery…not to mention that several times I called and was told they would call back and almost NEVER did. I was actually transferred to full voicemail boxes countless time where I couldn’t even leave a message, which shows their lack of customer response and support! I actually had one of the guys promise me to call back in “10-15 minutes”, and when I called back an HOUR later I was told they guy had left for the night and to call back tomorrow. UNBELIEVABLE! Oh and by the way, I also had sent emails to them a couple weeks before ever placing an order and NEVER got a response. I should have known right then and there to go elsewhere. To sum it up, it was a complete and total nightmare and ECTVs should be embarrassed and ashamed.

If you are wondering if they are legit, I believe they are but only to a certain extent. I am sure everyone will EVENTUALLY get his/her TV; however, you don’t really know what you are getting from them because they are not authorized deals and they not honest about their “warranties”, delivery dates, shipping methods and schedules. You are not a valued customer. You are nothing more than a BUYER to them.

When I finally had enough of the BS for 4-5 weeks I finally lost all my patience and called to cancel my order. This horrendous experience did not stop there. They argued with me over the phone for over 20 minutes before finally cancelling my order! I DID get my money back, but it was after having to go through that 20-min heated conversation. The guys at ECTVs were not professional at all. I felt like I was the seller and they were the irate buyers! Absolutely unbelievable! All that ECTV’s did was confirm my need to cancel the order ASAP and never EVER do business with them again. It may be partly to do with their “Jersey Attitude” that many of us know about, but that no excuse when you are trying to run a business. They need to be more aware of how they speak to people.

ONE THING TO NOTE: ECTVs IS NOT AN AUTHORIZED DEALER! What does this mean to you? It means you likely WILL NOT have your standard 1-yr manufacturer’s warranty honored (i.e. Sony's, Samsung's, etc). You can just do an internet search on this topic to find out the benefits of going through authorized dealers as well as the risks for not doing so. Both Sony and Samsung have details on their websites. Once I found this out and saw how they operated and treated their BUYERS, I knew right then and there that I would never want to have to go to them for anything ever again! The way everything was so screwed up from the very beginning had me quite confident that there would most definitely be something else wrong with my order if/when it would finally arrive.

What I did after all this horrible experience was I went to an AUTHORIZED online dealer (ABT), and they were able to quickly beat ECTV’s price because they had a package deal with their TV as well. They also had it shipped the very next day! WOW, imagine that?! Actually having your product shipped shortly after placing an order! So, for all of you “deal seekers” out there like me, I would not give ECTVs the credit for having the best FINAL price. Do yourself a favor and go elsewhere.

The only reason one would ever go to ECTVs is 1) he/she never dealt with ECTVs before 2) the price is his/her primary concern and he/she does not want put forth the effort to work out a deal with an authorized dealer, 3) he/she does not mind dishonesty and lack of customer focus, 4) he/she does not care that the standard manufacturer’s warranty will be voided, 5) he/she does not care that the shipping date will likely change several times (unless ECTV’s have the TV on hand AND he/she lives within a short distance of Linden, NJ).

If ECTVs treated their buyers as customers and were honest about MackCam’s service contract coverage details, delivery times, and items on stock (search “East Coast TVs scam” on YouTube to see another recent customer’s experience), then things may not turn out as bad as it has for so many of us. I’m sure most of us would agree that we would rather be told at the time of the order that it may take a month or so to be shipped than to be repeatedly kept “on the hook” for such a long period of time. Again, since they aren’t authorized dealers, I am sure they often have to scramble to locate TVs to finally ship to their BUYERS. They even get very shady when you ask them about how their delivery works, and they get very defensive if you ask them why so many people have had issues with their shipping and service. Their whole operation is shady to me.

Again, will you get scammed out of your money by ECTVs? NO, I do not believe so. I did my research prior to placing an order (as always), and they do have an A- rating on BBB at this time (Note - they haven’t been registered very long, so who knows how long that rating will last). However, based on my points above, this does NOT mean you should order from them…ever! Businesses like ECTVs need to realize that honesty, customer service, and respect is what will make or break them. I would not be surprised if ECTV’s BBB rating drops sooner rather than later…unless they completely change how they operate.

I hope this saves many people from going through what I had to go through. The intent of my post is not to bash ECTVs or attack anyone from ECTVs individually (notice I did not give any specific names), but I want to help potential buyers out there realize what they will be getting (and not getting) if they decide to give ECTVs their business and hard-earned dollars. :2cents

Below is how I rate my overall experience with ECTVs.

Price (B-) - It really depends on what you order. Plus, you don’t know for sure what you are and aren’t getting from them because they are not authorized dealers and they do not give you accurate information about their products and services.

Customer Service (F) - In my 10+ years of online shopping, I’ve never experienced such poor customer service (unanswered emails, unanswered & unreturned calls, inaccurate information, poor attitude, etc.)

Delivery – (F) – I had to cancel my order because a promise of “2 days” turned into a 5+ weeks. I don’t know when I would have ever received my TV.

Honesty & Integrity & Reliability – (F) I was given inaccurate information on the “warranty”, delivery dates, shipping methods, etc., and I was told countless times that they would call me back and never did.

P.S. I could have easily written another 10 paragraphs on my experience because so much went wrong, but I think and hope I got my main points across to everyone.

mlcd
09-28-2010, 09:05 PM
I am taking time to write this to warn potential customers of East Coast TVs.
My purchase online went fine. After I submitted the order, I was immediately contacted to call ECTVs to confirm order. Unusual, but fine. I got talked into a "better" HDMI kit, extended warranty (which I usually avoid), bracket and "white glove" quick delivery.

Let's just say NOTHING was as billed.
- TV was delivered late after multiple calls, while saying it be delivered around 4-7 days. Then after that window past, they said they would call me back, then never did. I followed up, then delivery service, called and said they would deliver 8 on Sunday, then called later and said 11, then called again and said 7 AM. Okay, so that was not so white glove. Opt for standard delivery.

- I don't know the rating on these so called upgraded HDMI cable, but I was unhappy with the quality. After plugging in the replacements of Monster—huge difference to the naked eye.

- After removing the TV protective film, noticed there was a production issue with the TV. A large smudge on the TV exterior frame glass.

- East Coast TVs was contacted and issue was met with hostility saying it was not their problem! When did saying a product with defects become the consumer's issue? So you buy a 2 grand TV as is???? After a full argument, they said they would contact Samsung.

That is where we are at today. I will update this post as this complaint is addressed.

mlcd
09-28-2010, 09:13 PM
I am taking time to write this to warn potential customers of East Coast TVs.
My purchase online went fine. After I submitted the order, I was immediately contacted to call ECTVs to confirm order. Unusual, but fine. I got talked into a "better" HDMI kit, extended warranty (which I usually avoid), bracket and "white glove" quick delivery.

Let's just say NOTHING was as billed.
- TV was delivered late after multiple calls, while saying it be delivered around 4-7 days. Then after that window past, they said they would call me back, then never did. I followed up, then delivery service, called and said they would deliver 8 on Sunday, then called later and said 11, then called again and said 7 AM. Okay, so that was not so white glove. Opt for standard delivery.

- I don't know the rating on these so called upgraded HDMI cable, but I was unhappy with the quality. After plugging in the replacements of Monster—huge difference to the naked eye.

- After removing the TV protective film, noticed there was a production issue with the TV. A large smudge on the TV exterior frame glass.

- East Coast TVs was contacted and issue was met with hostility saying it was not their problem! When did saying a product with defects become the consumer's issue? So you buy a 2 grand TV as is???? After a full argument, they said they would contact Samsung.

That is where we are at today. I will update this post as this complaint is addressed.

les_garten
09-28-2010, 09:49 PM
Double Posts

les_garten
09-28-2010, 09:51 PM
I think I know what your problem was.

Mike "Da Situation" is busy bein' on "Dancin' wit Da Staws"

So Vinny had to step up while he was gone, and well, you know da rest...

sawzalot
09-29-2010, 07:27 AM
I think I know what your problem was.

Mike "Da Situation" is busy bein' on "Dancin' wit Da Staws"

So Vinny had to step up while he was gone, and well, you know da rest...

Just love to bash people from NJ well let's get one thing straight these nimrods are from North Jersey / South NY lets just say their attitude is more NYish, you remind me of one of the bigger schills in this thread, if you were anything but you just might have made maybe one yep just one single post somewhere else in this forum but no you just monitor this thread in a very arrogant way too.

les_garten
09-29-2010, 10:29 AM
Just love to bash people from NJ well let's get one thing straight these nimrods are from North Jersey / South NY lets just say their attitude is more NYish, you remind me of one of the bigger schills in this thread, if you were anything but you just might have made maybe one yep just one single post somewhere else in this forum but no you just monitor this thread in a very arrogant way too.

I'm a shill? Who am I shillin' for? Pennsylvania?

I live in S FL, so I get to experience the Jersey/NY thing daily.

Look Doofus, you Jersey/NY widjuts just gotta put up with the consequences of your treatment of others. Treat people like crap, don't be overly surprised when they mention it.

I've been accused of shilling both for and against ECTV, funny huh?

I have no reason to be anywhere but here9this thread) on this forum, as I suspect a lot of others are in the same boat. There are other more prominent forums out there that I am on. The only reason I came here was because of this thread, because I was buying a TV and contemplating using ECTV.

If you had read my other posts I addressed this. Google my name and see that I am in a lot of forums. I didn't make up my name just to come here and shill for or against anything.

So to recap:

I ordered from ECTV
I got it for a great price
It was delivered later than I expected, but within reason, 10 days.
Their website status reports were useless
The delivery company tracking website was useless
I had to argue and fight with them to get my 2% 4th of July discount
I had to put up with this Rude Jersey BS obnoxious experience

I've had people tell me I was shilling for them
I've had people say I was shilling against them

It is neither, it just is what it is...

EastCoastTVS
09-29-2010, 11:18 AM
Hi ITgadgetm. you ordered a pn63c8000 the reason why it took so long was because the first one was damaged, when we went to ship a replacement we were temporally sold out about a week later they came back in stock the problem was we no longer shipped to western PA we asked amtrucking if they could make an exception and deliver to this customers area they said they would go their for a additional fee, we agreed without charging the customer any additional fees. amtrucking said the tv would first go to the Ohio hub then to western pa we confirmed with the customer prior shipping and gave we gave the customer the tracking # and the trucking companies phone # ( only at the time of shipping did we charge the customer credit card ). It so happened that the trucking company is closed for a Jewish holiday at that time so the order got delayed 2 days from leaving the amtrucking eastcoast hub. when the TV finally arrived in the Ohio hub ready to be scheduled for delivery the customer called and canceled now we would have to bring the tv back from the Ohio hub. We tried to convince the customer to keep the TV since the tv was already in his area but he chose to cancel we promptly refunded the customers credit card. We believe we tried very hard to satisfy this customer by delivering 200 miles out of our normal delivery area.

The customer has stated that samsung tvs that a purchased from eastcoasttvs would not carry the standard 1 year warranty samsung warranty. that is a completely false statement all of our TVs come with the standard 1 year manufactures warranty and are brand new.

mawood333
09-29-2010, 01:23 PM
i'd like to see the stats on how many tvs shipped are damaged on the first attempt

must be 95%

09-29-2010, 03:10 PM
Hi ITgadgetm. you ordered a pn63c8000 the reason why it took so long was because the first one was damaged, when we went to ship a replacement we were temporally sold out about a week later they came back in stock the problem was we no longer shipped to western PA we asked amtrucking if they could make an exception and deliver to this customers area they said they would go their for a additional fee, we agreed without charging the customer any additional fees. amtrucking said the tv would first go to the Ohio hub then to western pa we confirmed with the customer prior shipping and gave we gave the customer the tracking # and the trucking companies phone # ( only at the time of shipping did we charge the customer credit card ). It so happened that the trucking company is closed for a Jewish holiday at that time so the order got delayed 2 days from leaving the amtrucking eastcoast hub. when the TV finally arrived in the Ohio hub ready to be scheduled for delivery the customer called and canceled now we would have to bring the tv back from the Ohio hub. We tried to convince the customer to keep the TV since the tv was already in his area but he chose to cancel we promptly refunded the customers credit card. We believe we tried very hard to satisfy this customer by delivering 200 miles out of our normal delivery area.

The customer has stated that samsung tvs that a purchased from eastcoasttvs would not carry the standard 1 year warranty samsung warranty. that is a completely false statement all of our TVs come with the standard 1 year manufactures warranty and are brand new.


The only thing I feel a need to respond to is the fact that I did NOT specifically state that TVs from ECTVs would not carry the std warranty. If you read the post you will see that I said that TVs purchased from sellers other than from the authorized dealers listed on their website will likely not have the warranty honored (ECTVs is not listed, so therefore Samsung technically does not need to honor it) . If they honor warranties for TVs purchased from ECTVs then good, but nothing I stated in my post was a "false statement."

By the way, I ordered my tv awhile ago and I believe you have me mistaken for someone else, but that is irrelevant now.

les_garten
09-29-2010, 03:23 PM
The only thing I feel a need to respond to is the fact that I did NOT specifically state that TVs from ECTVs would not carry the std warranty. If you read the post you will see that I said that TVs purchased from sellers other than from the authorized dealers listed on their website will likely not have the warranty honored (ECTVs is not listed, so therefore Samsung technically does not need to honor it) . If they honor warranties for TVs purchased from ECTVs then good, but nothing I stated in my post was a "false statement."

By the way, I ordered my tv awhile ago and I believe you have me mistaken for someone else, but that is irrelevant now.

Well, your post was aimed in their direction like a heat seeking missle. I'm not going to waste my time re-reading your post and try to parse BS. But it's obvious you were in a ECTV thread making stements about useless warranties. If you said it, quit being' a wuss and backin' off. If you're wrong, man up. If you're right, confirm it and fling it back twice as hard. But don't slink around on your belly...

My experience, the websites listing authorized dealers can have info that is not accurate or up to date or all inclusive.

I guess you could get a better idea if you called the manufacturer.

You went after them, they responded, balls in your court for casting aspersions.

p.s., it's interesting that the ECTV guy only mentioned Samsung and not Sony which was also sniped on. I bought a Sony, and go Hmmmm?

09-29-2010, 04:59 PM
Well, your post was aimed in their direction like a heat seeking missle. I'm not going to waste my time re-reading your post and try to parse BS. But it's obvious you were in a ECTV thread making stements about useless warranties. If you said it, quit being' a wuss and backin' off. If you're wrong, man up. If you're right, confirm it and fling it back twice as hard. But don't slink around on your belly...

My experience, the websites listing authorized dealers can have info that is not accurate or up to date or all inclusive.

I guess you could get a better idea if you called the manufacturer.

You went after them, they responded, balls in your court for casting aspersions.

p.s., it's interesting that the ECTV guy only mentioned Samsung and not Sony which was also sniped on. I bought a Sony, and go Hmmmm?

I have not retracted anything that I said...only clarified my posting. Why in the world would I? If u don't want to read the original post u don't have to but please don't comment on it unless u are clear on what I posted.. I never said the warranties were useless. I simply clarified what mackcam offers and doesn't offer. Again, there was nothing in the original post that I backed off of (or "wussed out" haha cmon now!). My purpose was to communicate my experience...not to "go after" ectvs or to defend my posting. This is what clutters the thread with useless posts that provide no benefit.

sawzalot
09-29-2010, 10:04 PM
When will the nonsense end :lol:

sawzalot
09-29-2010, 10:24 PM
Well, your post was aimed in their direction like a heat seeking missle. I'm not going to waste my time re-reading your post and try to parse BS. But it's obvious you were in a ECTV thread making stements about useless warranties. If you said it, quit being' a wuss and backin' off. If you're wrong, man up. If you're right, confirm it and fling it back twice as hard. But don't slink around on your belly...

When will the nonsense end :lol:

Right back at ya Doofuss 2, not all people from NJ act like you appear to right here in this thread, in fact the part of NJ that I am from is inhabited by some good ole down to earth real people full of respect and dignity, try your internet bully tactics in one of your "other" forums and stop trolling here for the sole purpose of bashing , regards sawz.

les_garten
09-29-2010, 10:30 PM
When will the nonsense end :lol:

Right back at ya Doofuss 2, not all people from NJ act like you appear to right here in this thread, in fact the part of NJ that I am from is inhabited by some good ole down to earth real people full of respect and dignity, try your internet bully tactics in one of your "other" forums and stop trolling here for the sole purpose of bashing , regards sawz.

You Joizy Boyz are kinda Sensitive ain'tcha?

sawzalot
09-29-2010, 10:35 PM
You Joizy Boyz are kinda Sensitive ain'tcha?

I am not a boy , I am a fine respected Man by all that know me and come to know me along the way ;)

PFC5
09-30-2010, 11:31 AM
Hi ITgadgetm. you ordered a pn63c8000 the reason why it took so long was because the first one was damaged, when we went to ship a replacement we were temporally sold out about a week later they came back in stock the problem was we no longer shipped to western PA we asked amtrucking if they could make an exception and deliver to this customers area they said they would go their for a additional fee, we agreed without charging the customer any additional fees. amtrucking said the tv would first go to the Ohio hub then to western pa we confirmed with the customer prior shipping and gave we gave the customer the tracking # and the trucking companies phone # ( only at the time of shipping did we charge the customer credit card ). It so happened that the trucking company is closed for a Jewish holiday at that time so the order got delayed 2 days from leaving the amtrucking eastcoast hub. when the TV finally arrived in the Ohio hub ready to be scheduled for delivery the customer called and canceled now we would have to bring the tv back from the Ohio hub. We tried to convince the customer to keep the TV since the tv was already in his area but he chose to cancel we promptly refunded the customers credit card. We believe we tried very hard to satisfy this customer by delivering 200 miles out of our normal delivery area.

The customer has stated that samsung tvs that a purchased from eastcoasttvs would not carry the standard 1 year warranty samsung warranty. that is a completely false statement all of our TVs come with the standard 1 year manufactures warranty and are brand new.

Can you blame him for cancelling after multiple promises and waiting 4-5 weeks and still not have the TV he was told would be delivered in "a few days"? I know I would have canceled my order with anyone that was a good 4 weeks late delivering it and stating repeatedly next week and then next week again. Maybe if you communicated proactively and didn't promise it repeatedly then he would not have had trouble believing that this time it really was on the way. ;)

Some mfg do NOT honor warranties on their products purchased from non-authorized dealers. This is a fact and some of those companies are; Pioneer, Klipsch, Yamaha, etc.

We previously found out that Samsung would honor warranties back a few/or more months ago from ECTV because they called Samsung, and no one has posted that Samsung stated this has changed, but I always recommend anyone buying an expensive product to call a mfg themselves to confirm this BEFORE buying from anyone that is not authorized, and even confirm they are authorized with the mfg and not just believe ANY retailer as well.

It seems there are more complaints about deliveries lately so maybe you guys should start working on either improving on this, or be more realistic about delivery times and if it then comes sooner most will be pleased instead of it coming much later and being upset. ;)

PFC5
09-30-2010, 11:45 AM
When will the nonsense end :lol:

Right back at ya Doofuss 2, not all people from NJ act like you appear to right here in this thread, in fact the part of NJ that I am from is inhabited by some good ole down to earth real people full of respect and dignity, try your internet bully tactics in one of your "other" forums and stop trolling here for the sole purpose of bashing , regards sawz.

I agree. My sister in law and her whole large family are some of the warmest and most honest people I have ever met in my life and they live in Jersey there whole life.

To stereotype all people based on where they live is just wrong period! Heck look at me. I am a conservative in Mass. which is one of the most liberal states in the country with over 90% of the legislature being liberal Democrats.

People (not you Sawzalot as you have remained civil IMO, except that "Doofuss" remark) need to start being more civil around here and stop the name calling if they want to keep posting here. That is the rule here like pretty much all other forums!

les_garten
09-30-2010, 12:40 PM
I agree. My sister in law and her whole large family are some of the warmest and most honest people I have ever met in my life and they live in Jersey there whole life.

To stereotype all people based on where they live is just wrong period! Heck look at me. I am a conservative in Mass. which is one of the most liberal states in the country with over 90% of the legislature being liberal Democrats.

People (not you Sawzalot as you have remained civil IMO, except that "Doofuss" remark) need to start being more civil around here and stop the name calling if they want to keep posting here. That is the rule here like pretty much all other forums!

Sorry, have to disagree with you here.

I'm sure there were some awesome NAZI's too...

There is a reason, there is a show like Jersey Shore, and now more classy spinoffs on the way.

Call those mail order companies in the back of Camera mags and get ready to Vomit about how they will treat you on the phone. You are not a customer, you are a wallet to these people. When you have millions of people who treat each other like crap for hundreds of years, it becomes "normal" to them. Then it becomes very interesting who those people then call courteous and friendly. NY/NJ friendly is over the top obnoxious and rude to the rest of the country.

If the ECTV guys, or other vendors, don't like to be stereotyped, they can start by not exhibiting stereotypical behavior.

One thing I can say about outsourced Customer service...

They are usually courteous at least.

sawzalot
09-30-2010, 12:51 PM
Sorry, have to disagree with you here.

I'm sure there were some awesome NAZI's too...

There is a reason, there is a show like Jersey Shore, and now more classy spinoffs on the way.

Call those mail order companies in the back of Camera mags and get ready to Vomit about how they will treat you on the phone. You are not a customer, you are a wallet to these people. When you have millions of people who treat each other like crap for hundreds of years, it becomes "normal" to them. Then it becomes very interesting who those people then call courteous and friendly. NY/NJ friendly is over the top obnoxious and rude to the rest of the country.

If the ECTV guys, or other vendors, don't like to be stereotyped, they can start by not exhibiting stereotypical behavior.

One thing I can say about outsourced Customer service...

They are usually courteous at least.

You are just too full of yourself and have no Idea, too bad really. I think that any normal, sane person that reads this particular thread can see that you like to troll to certain point and are very obnoxious while doing so, you are too much and probably get treated by some folks in a rude manner simply because thats the persona you reflect yourself. To compare what you perceive as rude folks from NJ to Nazi's just shows me that you could never play on a level playing field, I think you suffer inside on a daily basis, lonely maybe ?

les_garten
09-30-2010, 01:02 PM
You are just too full of yourself and have no Idea, too bad really. I think that any normal, sane person that reads this particular thread can see that you like to troll to certain point and are very obnoxious while doing so, you are too much and probably get treated by some folks in a rude manner simply because thats the persona you reflect yourself. To compare what you perceive as rude folks from NJ to Nazi's just shows me that you could never play on a level playing field, I think you suffer inside on a daily basis, lonely maybe ?


Signed: "Still Sensitive in Joizy"

PFC5
09-30-2010, 02:08 PM
Sorry, have to disagree with you here.

I'm sure there were some awesome NAZI's too...

There is a reason, there is a show like Jersey Shore, and now more classy spinoffs on the way.

Call those mail order companies in the back of Camera mags and get ready to Vomit about how they will treat you on the phone. You are not a customer, you are a wallet to these people. When you have millions of people who treat each other like crap for hundreds of years, it becomes "normal" to them. Then it becomes very interesting who those people then call courteous and friendly. NY/NJ friendly is over the top obnoxious and rude to the rest of the country.

If the ECTV guys, or other vendors, don't like to be stereotyped, they can start by not exhibiting stereotypical behavior.

One thing I can say about outsourced Customer service...

They are usually courteous at least.

Comparing rude people to Nazis is insulting and if you cannot see that, then you are everything you are claiming/complaining about NJ folks. :p:p

les_garten
09-30-2010, 02:26 PM
Comparing rude people to Nazis is insulting and if you cannot see that, then you are everything you are claiming/complaining about NJ folks. :p:p


Of course I Knew you would spin this way! You took the bait. What I said was, I'm sure there were some awesome NAZI's. Not all were bad, get it! But one has to see the underlying theme. Let me simplify...

NAZI's == Underlying theme == BAD (Rommel, NOT BAD)

Jersey Phools == Underlying theme == RUDE customer service

I'm sure there's a NUN somewhere in Joizy where Butta wuldn't melt in her mouth.

For God's sake, they are making TV shows about this stuff(Joizy Attitude).

I didn't make it up, no really, I didn't...

Had I made this up, I'd be a lot richer.

PFC5
09-30-2010, 02:41 PM
And there are cheap Jews and dumb polish people. But to lump everyone is what is called Stereotyping and if you think 99% of a given stereotype is accurate, then you have much to learn still. Some of the smartest people in the world are polish and some of the most gerous people are Jews. How would you explain that? How about all my inlaw's family in NJ being about the warmest people I ever met?

sawzalot
09-30-2010, 02:43 PM
How about you try to watch the show some what closer and learn the truth, the idiots portrayed on the show are not from NJ, the show is about how they came to the Jersey Shore and disrupted a small towns calm serene way of life, a respectable way of life here by the sea. This show was not to make Jersey look bad but to show how these idiots from another "State" in this great country of ours can come here and wreak havoc, kinda the same way you attempt to do it here in the HDF Forums, you need to get a grip before you make a bigger fool out of yourself :haha:

Go to IMBD and read up on Jersey Shore, maybe just maybe you will learn something, obviously you don't even understand what you are watching, lol.

les_garten
09-30-2010, 02:58 PM
The boyz doth protest too much, methinks.

Ok, so I get it, all the Joizy folks(and the folks who are married to Joizy folks) are insulted...

sawzalot
09-30-2010, 03:16 PM
The boyz doth protest too much, methinks.

Ok, so I get it, all the Joizy folks(and the folks who are married to Joizy folks) are insulted...

No you don't get it, first you make reference to a tv show in the wrong context, the show takes place at the Jersey Shore but the characters that act like complete A-Holes in the show are not and I will re-post this, THEY ARE NOT FROM N.J. they are from else where, get it ? as in a different state maybe even from your hometown, so tread lightly ;)
Secondly you make reference to ordering from companies in NJ and always being treated rudely, well I know from experience through internet orders that having a physical addy in one state does not mean that your phone order is going to that addy , heck you could be calling your next door neighbor, and as for that Jersey tone in their voice well not to knock NY but that is usually the accent people are referring to, we speaka like dis round deese parts ya know jack, sounds more fun than arrogant dont cha think so.

GiveMeTheGold
09-30-2010, 03:45 PM
Hey guys.

I recently successfully transacted business with East Coast TVs and wanted to drop a review here because I read most of this controversial thread before deciding to buy from them and felt like my input would be valued. I have noted the absence of some problems in this review that I wouldn't have otherwise mentioned but for the fact that other reviewers had them. I tried to stay pretty unbiased about it, but all in all I had a good experience so take it for what it's worth.

I placed an order online with ECTVs on 9/21/10 for a Samsung PN58C7000. I then received an email asking me to call to confirm my order. I called on 9/22/10 and spoke to someone (did not ask for his name), who pulled up my order number and confirmed the order for me. He tried to upsell me on warranties and white glove delivery, but I declined. I read a previous review on here saying their ECTV contact was pushy, so I feel inclined to report that whoever I spoke to was not.

I live in NYC on the Upper East Side; ECTV told me 7-10 business days for delivery during this conversation. A couple of days later I logged on to check my delivery status and noticed that my initial order has been canceled and a new order (with the same order # and "-1" after it). I mention it because the new order (the "confirmed" order) was a higher price because the salesperson forgot to add the paycheck coupon onto the new order.

Ok, so I email them and ECTV responds by email informing me that they will update the price by alerting the driver. They also tell me that I can expect my delivery this upcoming week (beginning the 27th).

On Sunday I receive a call from AM trucking, letting me know my delivery will occur between 1 and 5pm on Monday 9/27/10, so to get the certified check / cash ready. The delivery people showed up around 2pm, brought my TV upstairs, put it on our table, plugged it in, and let me inspect it for dead pixels / scratches / etc. I gave it a solid lookover because I can see the street from my apartment (2nd floor) and actually watched them take the box out of the truck; they could have been gentler when taking it on the dolly onto the curb. Also, the box was factory sealed but one of the corners had some seal coming off.

However, everything was in order and there were no discernible defects. I should mention that my drivers were not in a rush to get out the door; they let me look at it for as long as I wanted and told me to simply sign when I was satisfied.

I presented them with a certified check for the discounted amount that ECTVs claimed they updated them with. However, the amount their invoice had on it was the original non discounted amount; ECTVs apparently did not update them like they told me they had. However, the driver told me was familiar with the discount as he had done many of these deliveries and after a quick confirmation call to his boss accepted my check. Upon my request, the drivers took the empty cardboard box down to the trash room as they left.

2 (9/28/10) days ago, I received a call from ECTVs asking me how I wished to pay. I informed them that I had given the driver a certified check and thus had already paid; they seemed a little confused but said OK and hung up.

Turns out the driver lost the certified check in transit. I got a call from Avi at AM trucking yesterday assuming total responsibility, telling me it was the first time this has ever happened, but asking me if I could help them by cancelling the certified check and reissuing it and that they would pay me the cancellation and reissuance fees.

I was about to do so today but my super actually found the check; the driver must have dropped it while discarding the cardboard box at my request. I have coordinated with AM trucking to re-pick up my check at my convenience.

All in all, I was a little worried when I decided to go with ECTVs based on this thread, but I figured I had nothing to lose except time since I only had to pay on delivery. I was ready for the worst: grumpy deliverymen and hard sales pitches, but that just didn't happen to me. I got my TV in perfect condition within 6 regular days (only 4 business days) of ordering (9/21/10-9/27/10), and for the lowest price of any retailer that I could find.

I wasn't looking forward to dealing with cancelling and reissuing a bank check but that was more of an honest mistake on the part of the delivery company and not ECTVs; I would have done it anyhow because I'm confident the deliveryman would take the fall if I didn't and I'm not like that.

les_garten
09-30-2010, 04:16 PM
No you don't get it, first you make reference to a tv show in the wrong context, the show takes place at the Jersey Shore but the characters that act like complete A-Holes in the show are not and I will re-post this, THEY ARE NOT FROM N.J. they are from else where, get it ? as in a different state maybe even from your hometown, so tread lightly ;)
Secondly you make reference to ordering from companies in NJ and always being treated rudely, well I know from experience through internet orders that having a physical addy in one state does not mean that your phone order is going to that addy , heck you could be calling your next door neighbor, and as for that Jersey tone in their voice well not to knock NY but that is usually the accent people are referring to, we speaka like dis round deese parts ya know jack, sounds more fun than arrogant dont cha think so.

Ok, you're right, I'm sure all those folks with the attitude are from Kansas...

PFC5
09-30-2010, 06:10 PM
The boyz doth protest too much, methinks.

Ok, so I get it, all the Joizy folks(and the folks who are married to Joizy folks) are insulted...

I am not married to someone from Jersey. My bro in law married her, but it sounds more like YOU are the stereotype of what you profess people from Jersey are like. Everyone I have met in Jersey has been extremely warm and nice. Maybe in some big cities in Jersey like Trenton etc they are like that but that is true in most big cities I have found.

sawzalot
09-30-2010, 06:50 PM
Ok, you're right, I'm sure all those folks with the attitude are from Kansas...

Troll.

Taitea
10-11-2010, 04:07 PM
I was looking for a tv and have seen their website. The prices were too good to be true so I went ahead and researched it if the site is legit. After googling the site for reviews about them, I found that "ALL" of the reviews were positive and most were at 5 stars at resellerratings.com.

Now that raised another "TO GOOD TO BE TRUE" flag...Either their site/reviews says what they are or someone from their company is injecting positive reviews so I went ahead and check all the pages in google for another review. This lead me to this forum, reading from page 1 people pointed out some good points! Alot of them protests too much! And if you look carefully, most of these that defend the site are from NJ!!! Call me Mr. Paranoid but it just makes its matter more fishy!

Well anyways, then I've found this website ====> http://www.scam.com/showthread.php?p=962344 . Adding to my Paranoidness..lol I found out that their site frequently goes down. I don't know why its like that but if it goes down as frequently like that then you should question their site security! DDOS maybe or just frequent update? Well, I'll never know! So after all that has been said and done, I think I'll go ahead and look somewhere else to buy my TV. Probably somewhere retail is known. :p

les_garten
10-11-2010, 04:24 PM
I was looking for a tv and have seen their website. The prices were too good to be true so I went ahead and researched it if the site is legit. After googling the site for reviews about them, I found that "ALL" of the reviews were positive and most were at 5 stars at resellerratings.com.

Now that raised another "TO GOOD TO BE TRUE" flag...Either their site/reviews says what they are or someone from their company is injecting positive reviews so I went ahead and check all the pages in google for another review. This lead me to this forum, reading from page 1 people pointed out some good points! Alot of them protests too much! And if you look carefully, most of these that defend the site are from NJ!!! Call me Mr. Paranoid but it just makes its matter more fishy!

Well anyways, then I've found this website ====> http://www.scam.com/showthread.php?p=962344 . Adding to my Paranoidness..lol I found out that their site frequently goes down. I don't know why its like that but if it goes down as frequently like that then you should question their site security! DDOS maybe or just frequent update? Well, I'll never know! So after all that has been said and done, I think I'll go ahead and look somewhere else to buy my TV. Probably somewhere retail is known. :p

You do know they're all related to each other up there...

:D

Taitea
10-11-2010, 04:43 PM
You do know they're all related to each other up there...

:D

Dude I've lived in a village where everyone in the village was related for a few years so either that comment is true or that's racist! :eek: Hopefully its not the latter. :error

sawzalot
10-11-2010, 05:46 PM
You do know they're all related to each other up there...

:D

Troll ;)

les_garten
10-11-2010, 06:15 PM
Dude I've lived in a village where everyone in the village was related for a few years so either that comment is true or that's racist! :eek: Hopefully its not the latter. :error

You must belong to the "Race Card" generation. That's the one where every comment you don't like is Racist. I don't think New Joizy is a "Race." More like a family tree with one branch on it!

Troll ;)

Sing that song to the Melody of "Dueling Banjos"

sawzalot
10-11-2010, 08:01 PM
You must belong to the "Race Card" generation. That's the one where every comment you don't like is Racist. I don't think New Joizy is a "Race." More like a family tree with one branch on it!



Sing that song to the Melody of "Dueling Banjos"

If I were a Mod here , you would be banned for life which would not be long enough for me, you are a complete jerk with no good reason to be a member of an audio video forum, you never contribute anything but ignorance and a complete lack of respect.

les_garten
10-12-2010, 12:15 PM
If I were a Mod here , you would be banned for life which would not be long enough for me, you are a complete jerk with no good reason to be a member of an audio video forum, you never contribute anything but ignorance and a complete lack of respect.

Wow!

You forgot to sign your post:

"STILL sensitive in New Joizy"

C-TECH
10-12-2010, 06:04 PM
ECTV=PROBLEM / NOT PROFESIONAL / BANNANA REPUBLIC / THIRD WORLD SERVICE.... 7 to 10 business days delivery ??? no way hose.. more like 7 to 10 MONTHS or even YEARS.... final decision-order cancelation and geting TV from a store not bakery (ectv).... don't let them make money... buy from someone else... or start crying....

dexter_joyner
10-13-2010, 06:33 AM
I wanted to chime in with my very recent experience with East Coast TV. On October 6th I ordered a Samsung pn50c7000 tv and 3D kit from East Coast tv. Shortly after ordering I got a follow up call try (Micheal) attempting to upsell me on a warranty package. Since I never buy extended warranties I passed. Next we talked me into upgrading my 3D glasses only to the 3D starter pack for 10 more dollars. I figured what the heck and upgraded.

On 10-11-1 I got a phone call from AM Delivery in Atlanta (where I live). They informed me they would be at my home on 10-12-10 between 11:00-3:00pm. I thought that was a very long window but nothing I could do. I was told that I would get a phone call prior to delivery but that never happened. The delivery guys arrived at 3:45pm EST (Reaking of alchohol..lol). The where driving a regular Enterprise rental truck. The unloaded my tv and took up upstairs 5 floors to my apartment. They unboxed it and powered the unit on. All in all they did a good job. I just hated waiting so long.

Final Score (1-10: 10 Highest)
East Coast TV Customer service (8): Nothing really bad to say. The tv was shipped in the window they gave me.

Delivery: (6 ouf of 10): The delay was a bit excessive

Overall: (7 out of 10). ECT didn't over sell or over promise anything to me. I got the tv I ordered and happy with the price and service. I would buy from them again and recommend the service.

**Note: I read this discussion for hours before I ordered from them. Seems like everyones concern was service and delivery time. I can see how that could be an issue. One thing I did notice was that no one was getting gipped for there money. And when they cancelled they got there money back. That alone gave the me confidence to order. Worst case scenario I wait two weeks and have to get my money back.

Hope this helps everyone.

tfelt
10-15-2010, 07:00 PM
I just ordered two tvs from east coast tv and I am now very nervous about my order. I didn't discover this forum until after I had problems with the vendor. I ordered:
Samsung 46" 1080p LED-Backlit LCD HDTV with [email protected] - UN46C6500
Samsung 65" 1080p LED-Backlit LCD HDTV with [email protected] - UN65C6500

I ordered the tvs on 10/3 and called them a week later as I had not heard anything from them. They told me my order was on hold because I was supposed to call them back about the warranty. We did talk about a warranty, and I said I would call back if I wanted it. I had no idea they were not processing my order. I did not receive any correspondence from them.
Anyway, at that point they said the 65" tv was now backordered and they didn't know when it would be available - maybe a week. They said they would know on Wed. 10/13. I called them today as I had not heard from them and was now told my order had been cancelled because they didn't know when the tv would be available and they dropped it from their website. They would not honor my order price even though I have an email confirmation of the order. The fellow was very unfriendly and didn't see any problem with there unfair practices.
I went ahead and kept the order for the 46", but am very worried now that I have read many of the posts on this thread. I hope the shipping doesn't turn into the big problem many of you have experienced. I would not purchase from this vendor again. They wasted almost two weeks of my time not notifying me about the problems they had with the 65" tv. They did not behave in a professional manner and seem very unconcerned about their customers.

ToddB73
10-18-2010, 03:33 PM
I'm a first time poster here and thought I should add to this thread since it was searching through this forum that convinced me to buy from East Coast TV. I placed an order online for a Panasonic 50vt25 during the first week of October. I got a call a few minutes later confirming my order and to talk about when I could expect delivery (they said sometime in the next week. I ordered on a Saturday and ended up getting my TV delivered the following Wednesday night). The salesperson I talked to also ended up trying to sell me two "special" HDMI cables for 3D viewing and a 4-yr, in-home warranty for somewhere around $250. I ended up going for the warranty and declining the cables which knocked almost $100 off the price. This was the only part of my experience that rubbed me the wrong way since I had just ordered 2 HDMI cables from Monoprice for $4 ea.

In the end, though, I got a great TV for a great price, so I can't complain. If I do need to put the warranty to use for any reason, I'll be sure and post about my experiences here.

wknotts
10-20-2010, 12:59 PM
I just bought a 55 inch Samsung and it came delivered 3 business days after submitting my order. The TV was priced great and the company called me regularly to ensure I received the TV and enjoyed my purchase.

I'm definitely keeping them on the short list for future purchases. Great prices and friendly service, what's not to love!?!

RandyWalters
10-20-2010, 11:04 PM
Wow you one-post-wonders all sound like a brochure. Odd that some people claim to get perfect service, while others post horror stories. Either something is fishy, or you're all discussing two completely different companies that have the same name.

Interesting find:

http://208.86.2.178/blog.php?b=244

EastCoastTVS
10-22-2010, 10:57 AM
Wow you one-post-wonders all sound like a brochure. Odd that some people claim to get perfect service, while others post horror stories. Either something is fishy, or you're all discussing two completely different companies that have the same name.

Interesting find:

http://208.86.2.178/blog.php?b=244

This has nothing to do with our company we never bought or sold any item through liquidation.com i would have hoped that Mr Walters would have researched "noelg1970" prior to posting

http://twitter.com/noelg1970

LynnieSue941
10-25-2010, 07:32 AM
I purchased from East Coast one, on 9/30, and then a second 55" Samsung LED on 10/10 -- competent salesman, best price, fastest delivery, helpful explanation of warranty terms. Glad I did not read all the rumor-mongering Cassandras in this forum first. Me, I am spreading the good news.

sawzalot
10-25-2010, 07:14 PM
I purchased from East Coast one, on 9/30, and then a second 55" Samsung LED on 10/10 -- competent salesman, best price, fastest delivery, helpful explanation of warranty terms. Glad I did not read all the rumor-mongering Cassandras in this forum first. Me, I am spreading the good news.

Lets see the pics of your two new panels I for one would be very interested to see your HT set-ups, especially two of them, good thing East Coast has such good deals, ;)

RandyWalters
10-26-2010, 04:09 PM
This has nothing to do with our company we never bought or sold any item through liquidation.comMust be that other East Coast TVs in New Jersey then....


]i would have hoped that Mr Walters would have researched "noelg1970" prior to posting

http://twitter.com/noelg1970

With over 6 Billion People on this planet alone, it's certainly possible that there is more than one noelg1970. Or it's the same person and he could have moved in the three years since he posted his experience.

GradyWhite
10-27-2010, 07:14 PM
I can confirm that I got the same call yesterday as CLAXDOG to tell me the truck had broken down in Daytona. I live about 1 Hr south of Daytona. I called them at 8:00 AM today to status delivery and they told me they had one stop before me and would be at my house between 9 & 11 AM. They showed up at 10:00 AM! The delivery guy was very polite and apologetic for the delay. He said he had to unload all the TV's in Daytona and load them onto the replacement truck. (I believe the shipping company uses rental trucks which may be a good business case for them ... I'm guessing). They apparently ship about 40 TV's at once from N.J. and head south! I helped him unload and it looked to me like there was still about 20 TV's on the truck! We plugged it in and everything worked fine! Off they went to Orlando!

I had no problems with East Coast. The shipping company called me over the weekend and left a message that they would be in my area on Tues/Wed and the driver would call to give me a more exact time. They did exactly what they said they'd do.

AND..yes, this is my first post. I joined the forum to watch this thread before I bought from East Coast. I am in no way connected to them. Just a consumer that believes he got a pretty good deal!

After seeing this operation, I believe they must do one heck of a volume and things sometimes just happen and not always to our liking...

Hope everybody else has a good experience with them as I did...

laryb
10-27-2010, 10:10 PM
I've been following this thread for over a year now, ever since I bought my Panny 58V10. East Coast had a great price on it but I waited. By the time I decided to order, the price had gone up, so I bought from Panasonic EPP. I kept on following this forum because I found it interesting and, out of curiousity, was waiting for East Coast to go belly up, but there still here. When I decided to buy a Samsung UN46C8000 a few weeks ago, I checked them out and their price was lower than anybody, so I figured I'd take a chance. No pressure to buy anything, and requested a 3 week delayed delivery since I wouldn't be leaving for Florida until then, so I bought it. Delivery was suppose to be this Monday, but no one showed, so I'm really nervous. I didn't get a call, so now I'm thinking that maybe the people who say they are a scam are right. Well I'm at my place in Florida with my cell and decide to check my messages on my landline, and sure enough, I've got 2 messages telling me that the truck broke down and they would be delivering it on Wednesday. I got it this afternoon, and they even called me thoughout the afternoon with progress reports. I got what I paid for, and at a great price. They are for real, and no, no one told me to do this. I just think they should get credit when credit is due.

ucfpirate
10-28-2010, 08:11 AM
I really want to order a Samsung TV they have that is cheaper than everyone else but am concerned about getting scammed! Any suggestions??? I live in Florida and Best Buy wants $400.00 more for the TV I want! Should I just do it and take a chance???

sawzalot
10-30-2010, 05:31 PM
So after waiting a couple of days longer than expected my television is here.Works great already called samsung to register it and all went well.The only complaint i have was the shipping but for the money you save I think it is well worth the wait.I got a samsung pn58c8000


How bout some pics, we all like to see other HT set-ups :)

digitalman2112
11-02-2010, 08:50 PM
Well, after going through all 119 pages of this thread, I finally took the plunge and placed an online order with East Coast on 10/22. I ordered the Samsung PN63C8000 TV and it had been delivered back on 10/27 and has been running well since. Overall, I am satisfied with the whole experience and I saved just over $1000 as opposed to going with Amazon. Amazon also had a bundle going with a BD player and the 3-D Kit, so factoring in the cost for those, I still saved about $700.

The process was fairly smooth having the TV up and running 5 days after placing the order online. I received a confirmation call the Sunday morning after placing the order on Friday evening. Like many, I was also offered an extended warranty, white glove delivery and an HDMI cable. I stated that I had the necessary cables and was offered the wireless adapter instead. After declining, the price was dropped by $100 and I still opted out. The quick drop in price made me feel a little uneasy and I would have preferred they give me their best price at the start. I understand that price margins are very tight with electronics and would have jumped at giving them the deal if provided the best price at the start. I was not pressured otherwise.

The delivery company called the day before and they showed up, as promised, the following day – seems like the same Brooklyn company others have identified (I’m on Long Island). The guys brought the TV in, unboxed and set it up on the entertainment center. I had all the cabling ready to go, so I powered it up, checked for damage/dead pixels and sent the guys on their way.

Overall, I am satisfied with my purchase experience with East Coast TV’s and I have already recommended them to a couple of colleagues. Now all I need to do is set up my surround system and we're ready for the holidays.

ewaften
11-03-2010, 06:30 PM
I bought a Samsung PN50C550 50" Plasma form them It was the best price I could fine online. The customer servers was good. It took about 2 weeeks to get because the way they ship there products. They are also a appliances seller so they ship through AM Home Delivery which were great to work with. By shipping this way that is how they keep there cost down and give you free shipping.
I am in know way affiliated with east cost tv. I think they did a great job. Thanks CW

sawzalot
11-04-2010, 06:14 PM
Here are some pics. I am hanging it on the wall next week.

Nice looking panel, super thin. You should think about starting a thread with pics detailing your new panel , your HT setup , and of course we would all love to see your new panel mounted on the wall. Good luck and thanks for the pics, sawz.

kayakflyguy
11-06-2010, 04:52 PM
Bought a ac from them in the past. They were ok.

blackdog2664
11-09-2010, 05:59 PM
My dad sent me the link to this site as we're both interested in the same tv. Right away I'm thinking this is to good to be true. I did a little checking and they are actually accredited with the better business bureau with an A- rating. Their address and all other contact info is there. I still don't see how they are able to sell these tv's so far below retail though. Dad is going to contact them and possibly purchase...if so I will post the results.

MisterEd
11-11-2010, 03:25 PM
Wow .. this is one heck of a thread. I live in Linden, less then a mile from their warehouse. I think I'll go check it out tomorrow. When I first saw their price the first thing I thought was "Oh hell ... another Brooklyn ripoff dealer" but when I read a lot of this thread they seem for real (can't believe how long this thread is!). Only problem is, I'd have to pay 7% tax. That KILLS me. :) I also checked them out on the NJ BBB and they got an excellent rating .... better then many of the B&M stores around here. Yea, it's my first post here, but I can give you references!

tfelt
11-11-2010, 08:38 PM
An update from my post of 10-15-10...I had a horrible start with my order with East Coast tv, but they worked very hard to make things right after I posted my unfavorable comments. I applaud them for their effort...
I got a call from East Coast after my first post. They were concerned about my dissatisfaction and offered me faster shipping on my 46" Samsung, and stated that the 65" samsung was still unavailable, but they would call me as soon as it was available and would honor the original price. The 46" tv came as promised and I received a call a couple of days later informing me that the 65" tv was now available. They offered me faster shipping on this tv too at no charge. It came as promised as well. I am using the 46" and it is working great. We are still waiting to wall mount the 65" but I have no reason to think it will have any problems. East Coast also gave me 2 HDMI cables at no charge due to the problems I had originally. Although I thinks some of their cust srv reps are a little abrupt, I would consider using them again if I needed additional equipment.

MisterEd
11-12-2010, 12:32 PM
Just drove over to their "office." I wonder what their "real" business is. Sorta looks like a automobile junk yard with a side of TV's. :what: Hey, if the price is right and they are satisfying customers I don't care if they work out of a tent.

RandyWalters
11-14-2010, 08:17 PM
Here's a customer's recent experience - his experience is in stark contrast to all the one post wonders on this forum.....

http://www.eaglesnestonline.org/2010/08/27/east-coast-tvs-two-thumbs-down-more-if-i-had-them/

RandyWalters
11-15-2010, 09:06 AM
Did he get the tv? yes. did it take a little while ? yes.It took a LITTLE WHILE??? Are you kidding me?? He ordered the TV on Aug 2nd, and got it almost THREE WEEKS LATER. And his mount took 26 DAYS to arrive!!

Do you really consider that "a little while"?? Do you honestly think that this is acceptable and worth defending? Are you for real?

did he save a ass load of money? yes. Did he? Where do you get that from? Nowhere in his blog did he say anything about saving any money, much less an ass load of it. Why would you falsely interject that he saved "a ass load of money" into this discussion when you don't know how much, if any, he actually saved? It sounds like you're associated with this company since you're so quick to defend them.


But hey, i'll play along . . . .

Did they have information about his order status when he called and asked multiple times? No.

Did they return his calls after they promised to call him back? No.

Did they give him bullshit excuses when he questioned them? Yes.

Did they tell him it shipped when it in fact had not shipped yet? Yes.

Did they know which freight company would be shipping his TV? No.

Did they give him a fake tracking number? Yes.

Did they give him a 2nd fake tracking number? Yes.

Did he get transferred to another department when he complained and then got hung up on? Yes.

Did the TV ultimately get shipped by a completely different shipping company than he was originally told? Yes.

Did he get lied to repeatedly? Yes.

Did he get jerked around repeatedly? Yes.

Did it take 19 days to get his TV? Yes.

Did it take 26 days to get his mount? Yes.




Here's his summary:

Bottom line(s)

TV: They lie, no calls returned; no info; no tracking; bullshit carrier information; order-to-delivery time, NJ to FL, of 19 days.

Mount: They lie, no calls returned; no info; no tracking; bullshit carrier information; order-to-delivery time, NJ to FL, of 26 days.

It looks to me like East Coast TV’s pretty much doesn’t give a damn once they charge the credit card. After that they’re on to another sale to another sucker.

Welcome to doing business in Linden, New Jersey. Never again for East Coast TV’s or Linden. There are far too many other choices out there.

Posted Friday, August 27th, 2010 at 11:12 pm by bob in World nuttiness |

hclass
11-15-2010, 10:28 PM
So my plasma died after 6 years and I figured it would be a good time to buy a bigger tv. So I saw the 55 inch LED TV here at ECTV for about 400 less than the local stores so I got excited. I placed the order on Nov 4 in attempt to use the 2% code and a credit card. I received a call the following day Nov 5th to let me know that the code is only valid for cash payments and money orders or certified checks. So I agreed to use one of those methods. Then I was sold on the extended warranty after the price was lowered. I placed a follow up call on Nov 11th to see what the deal was with the tv and I was told that I was suppose to receive a call from the shipping company on the 12th. Anyway here we are on Nov 15th and I have still not received my tv or a phone call from the shipping company. I would want to believe that they would want to get the tv to me asap since I have not paid for it yet. I will be calling them up tomorrow to follow up on this long ordeal. By the way those dudes over there really have no customer service etiquette. How are you going to get upset because I am asking you about my order which I have not received yet and YOU are responsible for? I don't know if I would order from them again. This so far is the worst online purchase I have made and I have made plenty in my lifetime! :banghead:

RandyWalters
11-16-2010, 02:28 PM
Ok, now we'll have one or two first time posters magically chime in and tell us what a great experience they had. .

paparick68
11-16-2010, 07:06 PM
I live in Florida and bought a PANASONIC VIERA 65" 3D.
EAST COAST TV's company did everything right! Great price, delivery, and set up. The sales staff know what they are selling, and help you maximize your dollars worth. Great service. I would recommend them to anyone who wants to get their moneys worth.

paparick68
11-16-2010, 07:13 PM
I live in Florida and bought a PANASONIC VIERA 65' 3D PALSMA.
EAST COAST TV's did everything right! Great price, service and delivery. NO COMPLANINTS HERE! The delivery company did a WHITE GLOVE SERVICE. Unpacked it, hooked it up, and cleaned up.
VERY HAPPY here in :yippee:Florida!

House72
11-16-2010, 07:15 PM
I live in Florida and bought a PANASONIC VIERA 65" 3D.
EAST COAST TV's company did everything right! Great price, delivery, and set up. The sales staff know what they are selling, and help you maximize your dollars worth. Great service. I would recommend them to anyone who wants to get their moneys worth.

Of course you live in Flordia.. lol If the person that waited 19 days for his TV lived in Alaska, we would be seeing a one hit wonder from Alaska saying what you did.. :cool:

RandyWalters
11-16-2010, 08:21 PM
I live in Florida and bought a PANASONIC VIERA 65' 3D PALSMA.
EAST COAST TV's did everything right! Great price, service and delivery. NO COMPLANINTS HERE! The delivery company did a WHITE GLOVE SERVICE. Unpacked it, hooked it up, and cleaned up.
VERY HAPPY here in :yippee:Florida!What a huge coincidence !! I just searched this thread for the word "Florida" and in all 120 pages and all 1,800 posts over the past 20 months and there hasn't been a single customer from Florida posting here - yet now, as if on que, you magically appear here one day after that customer in Florida's horrible experience came to light and make your first post, making sure you let us know that you live in Florida, then reminding us again at the end of your post that you're "very happy here in Florida".

How about you post a picture of yourself, standing in front of your new TV and holding up the front page of today's edition of a Florida Daily News newspaper to verify your story? And make sure the palm trees and everglades are visible out your windows in the backround. You can wear a "The Situation" mask if you don't want your face shown on the internet.

PicaX
11-17-2010, 07:07 PM
I searched for my new TV and saw an extremely low price in ECTV so I went ahead and placed an order for Samsung UN55C7000 TV. I checked the order status and it's still pending so I decided to call in next day. The REP said that I would need to send in a personal check or wire transfer for non-credit card payment or give them my credit card number in order to process the order. I told him that I thought I would only pay on delivery and why he was asking for the payment. He said that option is only available in NY, NJ, CT etc, but not GA. Did anyone have the same experience, or any of you from GA that actually purchased from ECTV. I really like that TV and the price really convinces me. Is it safe to give out my credit card? Any advice would be highly appreciated

hclass
11-19-2010, 06:29 PM
UPDATE: Still no TV I called them up again complaining about it being 14 days in and I still have no TV. The dude on the phone then said he spoke to his Manager and he promised the TV will be here on Monday! If nothing happens Monday I will give up and purchase the TV somewhere else. THE LONGEST MOST RIDICULOUS ONLINE PURCHASE EVER!!!!

sawzalot
11-19-2010, 09:07 PM
UPDATE: Still no TV I called them up again complaining about it being 14 days in and I still have no TV. The dude on the phone then said he spoke to his Manager and he promised the TV will be here on Monday! If nothing happens Monday I will give up and purchase the TV somewhere else. THE LONGEST MOST RIDICULOUS ONLINE PURCHASE EVER!!!!

The same could be said for this thread as of late :(

THE LONGEST MOST RIDICULOUS EVER !

fidodido
11-21-2010, 01:44 AM
I took the plunged and ordered from them. It is been a week already, no TV yet, but I am not desperate, I will call them Monday to see how is it going and will post results back. I called the shipping company, and they said they "havent' received the order yet" how is that possible ?

House72
11-21-2010, 03:39 PM
I took the plunged and ordered from them. It is been a week already, no TV yet, but I am not desperate, I will call them Monday to see how is it going and will post results back. I called the shipping company, and they said they "havent' received the order yet" how is that possible ?

If you read the posts in this thread you would know..

PicaX
11-22-2010, 09:26 AM
they would not do cod in florida i had to pay with a cc or send check or money order.

Update: I cancelled the previous order and placed another order with credit card information on Nov 18. Called in today and got a confirmation that the TV left the warehouse and I will be receiving in the next 7 days. Expected to be delivered by Nov 29.

fidodido
11-24-2010, 01:34 PM
UPDATE: So, credit where credit is due. I received my TV yesterday and everything is in excellent condition, the delivery guys where kind enough to help me setup everything. I actually saved around 500 from this TV alone. Definitively will order from them again.

CookiePuss
11-25-2010, 09:38 PM
So my Samsung LN60C630 came in today and I was ecstatic! It only took 2 hours from the time I placed the order until it was delivered to my door in a velvet lined stretched limousine. The super model/delivery woman delicately hung my new prized TV on my wall and put the free standard unicorn in my backyard. The delivery woman was super nice and offered some sexy time for 3 bucks. She also washed my dishes, vacuumed, and took out the garbage before skipping back to the limo. After the CEO called me and confirmed I was completely satisfied and gave me free Super Bowl tickets we concluded our business in orgasmic fashion. No complaints!!11! A+++ seller!

Lol, j/k. I do plan on ordering that model though and found ECTV's had the best price and this site was at the top of my google results for reviews. I'm in NE PA but less than 100 miles from Linden. Still undecided but I'll be watching this thread from the shadows, eating pumpkin pie and watching you. o.o

PicaX
11-26-2010, 07:59 AM
Update: I cancelled the previous order and placed another order with credit card information on Nov 18. Called in today and got a confirmation that the TV left the warehouse and I will be receiving in the next 7 days. Expected to be delivered by Nov 29.

Update: I received my TV yesterday at 2:30 PM just before the ThanksGiving party, that makes me extremely happy. I will definitely do business with ECTV again since this purchase was smooth, not even the sale person trying to sell anything.

aesabh
12-01-2010, 11:16 PM
Short and sweet. Great deal on sammy un46c7000 led/lcd/3d tv (looks Great on or off) on nov 16, 2010. $1544 total with mack 5 yr in home (dop)? warranty, 2, 1.4 hdmi cables 1, 1.3 hdmi cable, screen cleaner, no tax, no shipping, no shopping in stores, 1-5 day delivery. Shipped 16th arrived 23rd in time for Thanksgiving, missing cables so I called the 24th arrived the 26th. Thanks Mike! I still have to call about warranty. Call them ,call them, call them. That is the key! Shouldn't have to but you do. Same for their shipping company. White glove delivery means 1 to 5 day delivery and they pull it out of the box and plug it in. See it works, sign here! By the way they (one nice guy) were in a rental truck and exactly on time scheduled .Did I mention Call them call them call them! I guess this wasn't too short and sweet. Merry Christmas to all and to all a good nite! :yippee:

PFC5
12-01-2010, 11:53 PM
Update: I received my TV yesterday at 2:30 PM just before the ThanksGiving party, that makes me extremely happy. I will definitely do business with ECTV again since this purchase was smooth, not even the sale person trying to sell anything.

Come on. Your telling me they delivered it on Thanksgiving day????? :what:

I find this extremely hard to believe. :error

House72
12-02-2010, 12:05 AM
Come on. Your telling me they delivered it on Thanksgiving day????? :what:

I find this extremely hard to believe. :error

He offered the delievery people some stuffing and turkey.. He must make a killer pumpkin pie to have them show up on Turkey day.. I find that hard to believe too.. I mean Trolls are strong in this thread, very strong..

Lots of one hit wonders here..

Achi
12-02-2010, 05:25 PM
Hi everyone! So, I wanted to buy a TV for East Coast and I found this thread while doing my research on whether they were a reliable seller (I also took a look at 1080p, who had a lower price, but found some pretty scary stuff about them). I looked through this thread but I figured that even if my TV was horrendously late, I'd get it eventually. So I bit the bullet and ordered.

For all your benefit (and because reading fifty pages of this thread pretty much told me you guys don't trust newbies much - hey, I'm not blaming you!), I kept track of my order in the same format as that guy a few packages back who a poster linked to.

Saturday-after-Black-Friday -> I find out my TV went up in price on East Coast. :banghead:

Cyber Monday -> I order my dream TV (UN46C8000) anyway, seeing that there isn't a better deal from any company that I'm not terrified of ordering from.

Tuesday -> I get a call from Gabriel that I need to confirm my order. I call them and confirm. Ralph tries to sell me a warranty but easily takes no for an answer. They pressed a little harder on the wires. Apparently, the wires I ordered were 1.2 (who sells 1.2 for HDTVs??? Beware, anyone ordering the $10 wires!) and they told me that for $30 more dollars, I could get 1.4 wires. Well, I decided I could definitely buy them cheaper and ordered them on Amazon. Paid only a couple of bucks and got them delivered today. So don't bother with the pricy wires. Overall, though, Ralph seemed like a friendly guy to me. Then again, I'm from Brooklyn, so I might just be used to a pushy attitude.

Thursday (today) -> I get a call from a sweet woman named Rachel at the shipping company who says that they'll deliver the TV tomorrow. I called her back and confirmed.

I'm eagerly awaiting my new set and keeping my fingers crossed that it comes as expected. I'll update you guys, but so far, East Coast has been good for me! :yippee:

WannaBeCCIE
12-03-2010, 09:02 AM
Hey guys, just like many others I actually pulled the trigger and placed an order with ECTV online this past Monday for a Samsung UN55C8000 (I was torn between that and the plasma version [pro & cons]) I already have a 3 year old Pio Kuro so decided to take a chance with the LED hype. I didn't read all 100+ pages of this thread but did read many of the complaints. I take the opposite approach of most when reading reviews. I like to read everything they did wrong in the customer view and see if they did anything to rectify it.

Also came across the interesting post with the youtube after I already placed the order.

I didn't wait for an email from someone at ECTV, I called them directly 20 minutes after placing my order. I spoke to Ralph and as others have stated he wasn't pushy about the warranty and the "white glove" and "hdmi" was not a huge incentive IMO. I've ordered TV's from buydig and abesofmaine since 2006 with no issue on delivery company which delivered inside and unboxed etc without me paying for "white glove".

I did say yes to the warranty after he said an authorized Samsung tech would provide the service even though it was a MACK warranty.

Then after doing some checking in my old emails I knew I heard MACK somewhere before. I purchased a In Home MACK warranty for my Samsung DLP back in the day and let me tell you what hoops you had to jump threw to get a bulb replaced or even a tech come out.

So I called back ECTV yesterday and spoke to someone in CS and told him I wanted the warranty removed and I didn't care of the HDMI cable or 1-5 day "faster" delivery. They guy tried to run the same line on me about an authorized samsung tech comes out and does all the work yada yada....but in my experience the whole MACK claim process is a joke and a headache.

The guy said please hold and then transferred me straight to a vmail box which was full of course (how convenient).

So I called up Amex to see if they charged my card which they hadn't yet. I'm going to call again today and ask for Dave or Ralph directly or even the CS manager Tony (who I've seen mentioned here). If I get the run around like the first guy or get dropped into the full mailbox again I'm just going to call from a different # and cancel my order.

And if they happen to charge my card after trying to drop the warranty or cancel my order I already advised amex of the potential charge which I will automatically dispute and refuse delivery if they attempt.

So yes I hope ECTV does keep up with this thread and forum. This is their one chance and one order I will place. We'll see if they come through and I post the results in the next couple days.

FYI I'm in CT and from my house to their warehouse is only 68 miles straight up 95N or 70ish miles going through the Hutch to the Merritt PkWy. So we'll see what happens.

PicaX
12-03-2010, 12:40 PM
Come on. Your telling me they delivered it on Thanksgiving day????? :what:

I find this extremely hard to believe. :error

I was just telling the truth. That guy drove all the way from Maryland with 4 TV to be delivered in GA. He called me on 23th to let me know he would arrive at night but he could not make it so that's why he delivered on 24th.

fuzzycat77
12-03-2010, 03:06 PM
I have not ordered with this company and probably wont be after the way I was just spoke to. I have been watching a TV on there website for a few weeks and instead of the price going down for there Black Fri and Cyber Monday sales it actually jumped almost $150. After repeatedly trying to contact them by email and getting no response I found there FB page and left a comment (along with a few other people) inquiring into the reason for the price increase and the lack of response. After a few days they finally replied with a comment to call them for the best available price. When I called I was quoted the exact same inflated price that was on the website. When I asked why I had been instructed to call the CSR told me "maybe it is easier for you to dial a phone then to click around on a computer".

Also they delete any and all negative feedback off of there FB page almost immediately. They have deleted 4 of my comments in the past two days and I was only stating facts, not being ugly by any means. :mad:

Achi
12-03-2010, 08:44 PM
Wow, that sounds pretty awful, fuzzycat. I'm assuming it was just a mindless statement, but yeah, that's definitely not the way to make a sale. I agree with you about the prices too - I got annoyed when the price went up on Saturday and then didn't even go down a penny on Cyber Monday.

GOOD NEWS: I got my TV this morning and I'm ecstatic. :banana: We're still setting it up, but... what a beauty! Aaah, Samsung, you know your TVs. No problems with the delivery. They brought it in and made sure it worked. My 3D Shrek kit came with the TV and I can't wait to try out the 3D.

So, overall impression: Delivery was way faster than the weeks I expected after reading this thread. I ordered Monday night, got the TV this morning... so it took a little more than 3 business days to get to Brooklyn. Sounds good to me. The customer service could be friendlier and they could have been less pushy about those cables, but I'm not complaining. It's a good experience.

BKLYN JAB
12-07-2010, 05:04 PM
I haven't read all 122 pages of this thread, but I registered just to give a Thumbs up to East Coast.

Like many others, initially i was dubious as well, especially since their price was significantly lower on the Samsung 3D 50in plasma I was looking to buy.

However, I called them on Sunday to check the status of my Order that was placed on Friday, They called me back yesterday to schedule a delivery, and the TV was delivered 7:30 AM this morning. I haven't plugged it in yet since I had to go to work, but so far I give them two thumbs up.

aleonushka
12-08-2010, 10:17 AM
I have read most of the comments on these 122 pages. Not because I have nothing to do, but because I already got burned once purchasing something from a fraudulent company online. So, naturally I was worried.
I finally ordered the Samsung 55" LED 3D TV monday. Price was still the best around ($50 up from Cyber monday but still...), and I've done my research. They did ask me to call to "confirm" the order, and offered a few other accessories, but when I refused, that was that. Today is wednesday and I already have my TV. A call yesterday to confirm delivery this morning, and TV arrived THIS MORNING. How cool is that????!!!!!! LOL. Now I kept reading all of the delivery issues people had, and I wanted to give credit where credit is due. ECTV did an amazing job for me. But even if delivery took a week or two, it still would have been OK.
As far as people complaining about customer service, get off your high horse. This is a TV warehouse. Not the Ritz. You want to get a good deal, buy your TV, and be happy. If you want someone to pamper you and agree with everything you say, get a therapist and pay him money to listen to you.
I was prepared for a much worse experience, and that still didn't stop me from buying a TV I wanted, and SAVING MONEY.
Will definitely buy again, and recommend to all my friends.

PicaX
12-08-2010, 02:55 PM
I have read most of the comments on these 122 pages. Not because I have nothing to do, but because I already got burned once purchasing something from a fraudulent company online. So, naturally I was worried.
I finally ordered the Samsung 55" LED 3D TV monday. Price was still the best around ($50 up from Cyber monday but still...), and I've done my research. They did ask me to call to "confirm" the order, and offered a few other accessories, but when I refused, that was that. Today is wednesday and I already have my TV. A call yesterday to confirm delivery this morning, and TV arrived THIS MORNING. How cool is that????!!!!!! LOL. Now I kept reading all of the delivery issues people had, and I wanted to give credit where credit is due. ECTV did an amazing job for me. But even if delivery took a week or two, it still would have been OK.
As far as people complaining about customer service, get off your high horse. This is a TV warehouse. Not the Ritz. You want to get a good deal, buy your TV, and be happy. If you want someone to pamper you and agree with everything you say, get a therapist and pay him money to listen to you.
I was prepared for a much worse experience, and that still didn't stop me from buying a TV I wanted, and SAVING MONEY.
Will definitely buy again, and recommend to all my friends.

I agree with you, we're buying the TVs and we got what we wanted with much cheaper price. What else would we want from ECTV? I'd give them 2 thumps up too

SHOSHOSHO
12-09-2010, 02:46 PM
You guys at ECTV must have one hell of a marketing department to place all these phony bogus posts all day.

What is the average number of member posts for ALL 122 pages, 2?????

fuzzycat77
12-09-2010, 03:52 PM
I posted a few days ago about how crappy I was treated by ECTV's CS and just wanted to give everyone an update on my goings on. They have since removed me from there Fan's on FB. Oh the heart break :( . So I went to a local big box electronic chain and haggled for about an hour and ended up walking out of the store with my PN58C7000 TV, BDC5900 3D Bluray player, and SSGP2100S Samsung/Shrek 3D starter kit all for 1,899.86 after tax. They even through in a 1.4 HDMI cable and the Link stick.

Would just like to say GO TO HELL EAST COAST TV'S!!!!

Now I don't have to deal with your rude CSR's, The waiting, worrying, and hopping that my TV actually arrives, and then its actually not damaged, and then that the manufacturer will actually honor the warranty considering it was purchased from a non-authorized dealer. Also on top of all that I paid my sales taxes so I don't have to worry about paying them after the fact (or not, and chance getting audited and fined).

sawzalot
12-09-2010, 05:30 PM
I have a tv from east coast and have more than two post. I think that if you have no info on the subject at hand you should keep you effing mouth shut.

You do have more than two posts here in HDF and still decided to show no respect for the forum with a post like this :mad:.
The Idea of threads like this is to inform folks as to the dealings others have had with the company so of course the op may not have any info on the subject but still this person has the right to express their thoughts on what they have read by other posters, you need to take a step back clax.

zx10intn
12-09-2010, 05:37 PM
well this is my first post, found this forum after the fact of course. but currently im in the process of going through an order with ECTV, and so far i have been less than thrilled. i originally placed my order on nov 30. i got a call the next day asking to confirm the order, etc(along with pitches for warranties, bluray players, cables etc). we confirmed what i had ordered and the sales person stated that my order would be going out the next business day(december 2). i paid the extra $100 for express 1-5 day delivery because we had a family function on the 8th that i thought it would be cool to have the new tv at. well today is the 9th, still no tv. i have called them several times and gotten rude and crappy customer service reps, emailed them without response of course, and even posted on their FB page hoping for information. this saga isnt over yet so it may turn out in the end that they make it right, but for now, im not holding my breath. i will update soon.

mili22
12-10-2010, 10:45 AM
Ordered a tv november 16, got the order confirmation e-mail and everything seemed fine. After two weeks and no updates I call and they say I had to call and confirm the order and that I should have gotten an e-mail saying so. I never received that e-mail. Confirmed the order, e-mails do disappear sometimes. Was told that it was all ok and would be shipping and that I would receive a confirmation. Didn't get a confirmation so I called 5 days later and the order was apparently shipped and should arrive later in the week. It is now Friday and I call and they say that it is on backorder from Samsung and they don't know when they will get it but that they will upgrade the shipping when it actually arrive. Decided to cancel the order and try somewhere else as one month waiting seems like enough. I guess this is what you can expect if you want to get a bargain price.

Update:
Posted a review on reseller rating which triggered a call from them saying the tv will arrive after the weekend and that it was just a missundrstanding and that the tv would arrive Monday. Will keep you posted.

House72
12-10-2010, 10:54 AM
I have a tv from east coast and have more than two post. I think that if you have no info on the subject at hand you should keep you effing mouth shut.

I think you need to watch how you talk to people on here.. Why get all riled up over something that doesn't even pertain to you, or does it? Maybe you are one of the people he/she is reffering to, are you?? Do you work for EC Tv's?? You in the marketing dept, or any other dept??

You have 35 posts, which is nothing on a forum, so calm down skippy..


I'm sick of seeing all these one hit wonders myself.. Now are you going to tell me to shut my mouth too??

Sometimes the truth hurts..

unotis
12-10-2010, 01:22 PM
I can't believe this thread is still going, will it never die?

I couldn't care less about this company, it might be all right or might not, but this amount of new posters defending the company does seem suspect I've got to admit and if they work for the company why bother what makes this forum so important to them? :confused:

RandyWalters
12-10-2010, 06:55 PM
You guys at ECTV must have one hell of a marketing department to place all these phony bogus posts all day.Or a very large New Jersey family :D


What is the average number of member posts for ALL 122 pages, 2?????This thread was started 621 days ago, divide that into 1828 posts and that averages out to just under 3 posts per day.

sawzalot
12-10-2010, 08:19 PM
Or a very large New Jersey family :D


This thread was started 621 days ago, divide that into 1828 posts and that averages out to just under 3 posts per day.

I live in New Jersey, proud of it and definitely not part of the "Large Family" you speak of, no bashing please ;) .

House72
12-10-2010, 08:23 PM
:lol::haha:I live in New Jersey, proud of it and definitely not part of the "Large Family" you speak of, no bashing please ;) .

Yea, Yea, Yea.. You Prob own EC tv..













































I'm just messing with you Sawz.. :lol::lol:

PFC5
12-11-2010, 01:39 AM
Sawzalot has been one of the critics of this site but rightfully a defender of many NJ people. I also defend NJ people because the ones I know are among the warmest and most caring people I ever met. Sometimes stereotypes are wrong and should never be all inclusive. ;)

RandyWalters
12-11-2010, 09:00 AM
........ban me you fing a-holes i hate this forum anyway. Bye Bye :yippee:

sawzalot
12-11-2010, 05:53 PM
The only reason I have 35 post is because this forum sucks

:hithere: Goodbye.

PFC5
12-11-2010, 06:30 PM
Oh yeah, he is gone. He won't last long on any other forum either with posts like that.

House72
12-11-2010, 06:33 PM
Oh yeah, he is gone. He won't last long on any other forum either with posts like that.

Good, yea he/she is no good for anyone here..

RandyWalters
12-12-2010, 10:16 AM
He'll probably be re-incarnated as a new one-post-wonder and start posting in this thread again. He said the reason why all these ECTV "customers" only have one post is because we're mean to them, but it's my experience after being on the internet for 17 years (first on Usenet Discussion Newsgroups long before these web-based message forums were invented) is that people who type up such long detailed posts about something are very verbose, and don't just do one huge drive-by post and leave it at that. They like to talk too much.

These one-post-wonders never seem to come back to HDF to ask questions about their new TV, they don't come back to partcipate in any of the Owners threads or Issues threads about their new TV, they only came here specifically to tell everybody how great the company is but hardly mention anything about the actual TV. It's like someone buying a new Mercedes Benz, then seeking out a German Car forum, joining, then posting one huge post about what a fantastic experience they had with the dealership and talk about how friendly and helpful the salesman was, how he threw in this and that at no extra charge, then detail all the steps they went through in ordering the car and having it delivered etc etc, but not even mentioning much about the actual car itself. Then they never come back to ask questions about the car, or to praise it's great performance, even though they typed a paragraph or two describing all the details of their purchasing procedure step by step. There is no reason to buy a fantastic TV or Car, then only seek out a forum to tell everybody how great the seller is. You would think they'd want to tell everybody how great the TV or Car is first and foremost, and maybe mention that the store or dealership was nice to deal with as well.

Anybody that actually believes these ridiculous fake testimonials and not think they are thinly disguised planted fake company reviews are deluding themselves, or are part of the organization. They all read like an infomercial or a brochure - they don't read like a real person's testimonial. There are plenty of real people here and elsewhere who have posted their horrible experiences and problems with this company and it's personnel which are in stark contrast to what the one-post-wonders have claimed. How is it that there are so many reports of incredible rudeness and deceit from this company if they're so great? And that You Tube video catching them lying was very telling, as is them removing negative comments from their Facebook page.

zx10intn
12-12-2010, 08:28 PM
well, after getting "it will be there in 2 days" then, "it will be delivered by weeks end", then "it will be there next week", i just got tired of getting the run around and canceled my order. i wound up going to best buy and paying more, but one important factor for me when buying something is customer service, and i can assure you that ECTV has the WORST customer service i have ever encountered. they DO NOT respond to emails, they DO NOT do as advertised(even when paying for extra services like expedited delivery), and they DO NOT care about you or your order, as their attitude will clearly convey to you over the phone

bluelight09
12-13-2010, 09:30 PM
East coast TV's IS A SCAM!!! DO NOT BELIEVE THE PRICES, YOU WILL GET CHARGED MORE THAN ASKED FOR. FREE SHIPPING IS BS, service is terrible, extra charges that are uncessary. SO why are there so many good reviews??? hmm.. because it is the company that are putting up these reviews. Don't believe me?? go and search google, and you will see tons of complaints!!!! I tried to order Sharp AQUOS 60" 1080p 120Hz LED-Backlit LCD HDTV - LC60LE810UN. Once i ordered and found out this scam, I immediately canceled my order and contacted my credit card company regarding the scam. In fact, East Coast TV's at first refused to give me a refund. BEWARE!!!! recommend other places with well established names. PC Richards matches prices, I think best buy too. Amazon is not bad either. If your spending a lot of money, be smart about it. Extra money for a reliable place is better than less money at a shady place.

aesabh
12-14-2010, 07:09 PM
I posted back about 12/1/2010 about getting a un46c7000 led/lcd/3d samsung. It was a nerve racking experience, after reading this forum, but it worked out for me with east coast tv as advertised and on time. I agree they aren't very customer friendly or communicate well and a bit forgetful. I'm not much into forums but I find this thread amusing entertainment. I won't criticizes thous that do this but I can tell you I love that tv. Took my son a couple days to set it up and program a remote to operate tv, xbox, and a Yamaha yht-393 bl 5.1 sound system with a apc power conditioner. He said we could up grade the speakers later. He also put some cold cathode lighting behind the screen that puts a gentle glow on the wall that seems ok. Lights turns off and on with a remote. All that aside, It's the tv thats impressive but then I'm not a nut about these things. Does any one have any thoughts about any of this?

PFC5
12-14-2010, 07:30 PM
I posted back about 12/1/2010 about getting a un46c7000 led/lcd/3d samsung. It was a nerve racking experience, after reading this forum, but it worked out for me with east coast tv as advertised and on time. I agree they aren't very customer friendly or communicate well and a bit forgetful. I'm not much into forums but I find this thread amusing entertainment. I won't criticizes thous that do this but I can tell you I love that tv. Took my son a couple days to set it up and program a remote to operate tv, xbox, and a Yamaha yht-393 bl 5.1 sound system with a apc power conditioner. He said we could up grade the speakers later. He also put some cold cathode lighting behind the screen that puts a gentle glow on the wall that seems ok. Lights turns off and on with a remote. All that aside, It's the tv thats impressive but then I'm not a nut about these things. Does any one have any thoughts about any of this?

Don't confuse how much you love the TV with the retailer who sold you it. It would be the same TV you love from anywhere else as well, but glad you love it. ;)

My daughter's ex-boyfriend bought a TV from here and his sale went fine and they upgraded him from a lower model when they couldn't get the model he bought. But now that I think of it, he did say that his girlfriend's father was a MOD here, so that could have played a part in them doing good for him.

I can say that when I bought my first HDTV I posted about the TV and the store I bought it from was a mere one line at most in my post. I also stayed around and posted questions and read a lot more about my TV as well. Hard to believe that so many people only post about the store and nothing about the TV and never post again. Most people who post are posting about the TVs and stick around for more info and post questions about it as well.

film11
12-15-2010, 10:12 AM
I bought a set from them some time back. I was impressed with the ECTV business model (at the time, not having to pay until the set arrived) and prices. And I was not disappointed with the service. For me, delivery was on-time and everything worked as promised. Of course, posting here, I got a little of the the "you must work for ECTV" flack, since I had no previous posting history. But hey, I found the thread by searching for info about the company...as I'd assume many others did as well. Although I'm surprised the thread is still going, it's probably due to ECTV not being a "branded" outlet...as well as the unique business model. So queries about it would seem to be natural.

BostonPana
12-15-2010, 10:25 AM
So here is my story....

I wanted the new 58" Pana VT25. I was shopping around but loved what I saw pricing wise from East Coast TV.

I was a little hesitant because I saw mixed reviews. Mostly good but the bad ones were really bad.

I was thinking of paying more and going somewhere else but the guy I work for said he bought a 60" plasma from these guys a couple years back and things went well.

He is picky so I just went for it. I called and spoke to them directly vs. ordering online.

Here is what I found -- these guys were really good to deal with. They have an "east coast" personality but so what - they are from the east coast - der. I found the conversations to be a lot of fun. These guys knew the product inside out and answered all my questions.

I worked with this guy Gabrielle. He is top notch. He took the order, set me up with an online account, confirmed the pricing and estimated delivery, confirmed set was in stock.

I did buy the white glove service as I needed help and I did get the extended warranty. Even after all that these guys were cheaper for me vs. anyone else.

So I ordered on a Friday...by that next Tues it was shipped and on the following Friday I got a call asking if they could deliver on a Sunday.

I was thrilled as I didn't want to take off work.

The guy who delivered was awesome. Helped me unbox and set up. Was clean when he entered the house and was just a great guy.

I gotta say these guys offer aggressive pricing and provide service. Two weeks before xmas I order the hottest TV made and they land it on my door 1 week later and in perfect condition.

I would recommend you buy from these guys. If you are worried cuz of these reviews then don't order online just call them up and talk about your worries and what you read and give them a shot.

I am glad I did!

PS...a couple days after they delivered someone from there called and asked how things went. we discussed it after he asked some questions. he then asked if i would be so kind as to post some reviews.

Don't think this is a bad thing to do. the largest companies on the planet ask customers to do similar. I was contacted by the company i bought my car from to do the same. I usually don't but i had such a good experience that i've been posting it in a few places.

PFC5
12-16-2010, 01:57 AM
So they told you to post here? :lol:

One other thing. You say a friend bought a TV from them 2-3 years ago but they were not in business selling TVs then based on what even they posted previously, and they didn't have the web site until last year. SO how did he buy a TV from them 2-3 years ago?????

Where are you living? Is it Boston and did they charge an additional fee to deliver there?

Nykwil
12-16-2010, 09:11 AM
So they told you to post here? :lol:

One other thing. You say a friend bought a TV from them 2-3 years ago but they were not in business selling TVs then based on what even they posted previously, and they didn't have the web site until last year. SO how did he buy a TV from them 2-3 years ago?????

Where are you living? Is it Boston and did they charge an additional fee to deliver there?

Damn, I REALLY wish I saw this thread before I put an order for a UN46C8000 on 12/3. Received a charge for the TV on the 14th, but it still has not been delivered. Sent them an email on the 14th asking about an order status...no reply back...apparently they don't have anyone checking emails. Called them yesterday on the 15th to ask what was going on, and was told that it was at the freight company. I asked for their number and who it was. Called up the freight company asking them what was going on with my order. I swear the girl on the other line sounded like she didn't know ANYTHING. Was told I would be called either "Friday, Saturday, Sunday or Monday" Who says that? I asked for any tracking info; none available. I asked if there was some sort of delay...and she was like "We're new to the area." The area in question is Boston, not outside of Boston being quincy or framingham or worcestor, but Boston the city proper. I had the impression 7-10 business days was a guaranteed delivery time frame. And the girl was like, "well maybe that's from the time we receive it in" I've also expressed this concern on their fbook page with no reply yet.

I'm willing to give them the benefit of the doubt since I was on another AV forum and was told by a member that this particular model has been in and out of stock this month, but from what I'm gathering so far, there's been no attempt to contact me or any kind of customer service, or reliable stock and shipment status updates. 2 weeks for the delivery of a TV especially to Boston from Jersey seems like a really absurd amount of time.

Am I wrong for being critical?

I friggen almost recommended this company to my brother too, but unless they become more reliable, I don't see myself recommending them to anyone or being a repeat customer.

Blair German
12-16-2010, 05:16 PM
I ordered a Samsung PN50C8000 from ECTVs on Dec. 6th. Since then I have spent every day worrying about my order. Since the "confirmation" call, I have received no update on the order status page, and my e-mails go un-answered. When I call, I get no info besides, "they'll call you". I know the price is too good to be true, and although my card hasn't been charged, if this order is a failure, I have lost 2 weeks and I'll never be able to get a tv for my family by christmas. I feel dumb for not realizing the meaning of "too good to be true"

The store feels like a scam, and even this thread feels like a scam. Maybe I should just support my local, privately owned store, and just pay the $300 more for peace of mind. The day after tomorrow is the last day for delivery. We'll see I guess. I feel like an idiot.

Nykwil
12-16-2010, 05:46 PM
just called the company responsible for shipping. was told monday between 9-12.

fingers will be crossed.

sawzalot
12-16-2010, 06:19 PM
I ordered a Samsung PN50C8000 from ECTVs on Dec. 6th. Since then I have spent every day worrying about my order. Since the "confirmation" call, I have received no update on the order status page, and my e-mails go un-answered. When I call, I get no info besides, "they'll call you". I know the price is too good to be true, and although my card hasn't been charged, if this order is a failure, I have lost 2 weeks and I'll never be able to get a tv for my family by christmas. I feel dumb for not realizing the meaning of "too good to be true"

The store feels like a scam, and even this thread feels like a scam. Maybe I should just support my local, privately owned store, and just pay the $300 more for peace of mind. The day after tomorrow is the last day for delivery. We'll see I guess. I feel like an idiot.
You absolutely should support your local vendors/sales and if their prices just seem some what too high there are other online distributors that are far more customer oriented with fair prices, I think Customer Service should be number one priority considering the current economic woes and how hard it is to even part with such large chunks of hard earned monies, when a company acts like they don't care about CS they really dont deserve your business and or your money.

RandyWalters
12-16-2010, 07:43 PM
I ordered a Samsung PN50C8000 from ECTVs on Dec. 6th. Since then I have spent every day worrying about my order. Since the "confirmation" call, I have received no update on the order status page, and my e-mails go un-answered. When I call, I get no info besides, "they'll call you". I know the price is too good to be true, and although my card hasn't been charged, if this order is a failure, I have lost 2 weeks and I'll never be able to get a tv for my family by christmas. I feel dumb for not realizing the meaning of "too good to be true"

The store feels like a scam, and even this thread feels like a scam. Maybe I should just support my local, privately owned store, and just pay the $300 more for peace of mind. The day after tomorrow is the last day for delivery. We'll see I guess. I feel like an idiot.To be fair i can't remember ever seeing any reports from anyone that they got scammed by this company or anyone not getting their TV so i wouldn't worry about it. If it were a scam your credit card would have already been charged, but since most companies only bill your card on the day that the TV is procured and set up for shipment it probably just means that they haven't ordered the TV from their distributor yet. Some people here and elsewhere have experienced wait times of a few weeks before getting their TV, but it does eventually arrive. Give it some more time.

Companies like this don't actually have their own inventory, they just order the TV from their distributor after you order it from them and arrange for a freight company to pick it up at the distributor's warehouse or manufacturer's distribution center and tell them where it has to be delivered (your address).

They never actually put their hands on it, so they're basically just a middleman and make a little markup. They have virtually no overhead which is why they can sell so cheap, and this is also reflected in the level of customer service and integrity you experience.

The delay in releasing it for shipment is often because the retailer doesn't have a good enough credit line or sufficient cash flow to purchase the product from the distributor so they make you wait a few weeks until they have the funds to buy it, then it gets released for shipment. Notice how vendors like Amazon and Cleveland Plasma and One Call etc are able to have the TV shipped within 1-2 days from the time you order it - a one or two week delay is unacceptable.

I could start an online company and sell TVs just using nothing more than a laptop and a cell phone if i wanted to, and run the business from a Starbucks patio.

Blair German
12-19-2010, 05:00 PM
Finally heard back about my samsung pn50c8000...

Someone who said he was the delivery person called and said he'd be there the next day and set a time for me to sit and wait for it.

The next morning they called and told me the exact same thing that they have told all the other people who didn't order the upgrades during the "confirmation call"...

"our truck has broken down, we will try to re-deliver tomorrow"

This is exactly what I have heard time and time again from every other mistreated customer on this board and everywhere else.

Also, the guy who said he was the delivery guy on the first call, then said it was another delivery guy who's truck broke down on the second call.

This is fun!

Guess their trucks are just breaking down a lot!

Scam? Maybe not completely. Liars? Quite possibly.

Can't wait for the next load of crap they tell me.

arkadiy
12-20-2010, 01:43 PM
So, should we not order from this site? I recently put in an order on a VT25 58" from there.

They originally tried to charge my card but it got declined, I paid off my bill and called them asking to try charging it again today.

Should I be worried about getting scammed? Should they be charging my card before I get the tv?

RandyWalters
12-20-2010, 03:25 PM
So, should we not order from this site? I recently put in an order on a VT25 58" from there.

They originally tried to charge my card but it got declined, I paid off my bill and called them asking to try charging it again today.

Should I be worried about getting scammed? Should they be charging my card before I get the tv?Since they no longer allow you to pay upon delivery like they did when they started this thread, they need to bill your credit card before they can have the TV shipped. This is normal for most online vendors. There is no evidence that they're scamming anyone.

arkadiy
12-20-2010, 03:59 PM
Since they no longer allow you to pay upon delivery like they did when they started this thread, they need to bill your credit card before they can have the TV shipped. This is normal for most online vendors. There is no evidence that they're scamming anyone.

That's what I thought (I was expecting them to charge the card before the tv got here), I was just making sure they are still a legit business. Thanks

RandyWalters
12-25-2010, 02:13 PM
Damn, I REALLY wish I saw this thread before I put an order for a UN46C8000 on 12/3. Received a charge for the TV on the 14th, but it still has not been delivered. Sent them an email on the 14th asking about an order status...no reply back...apparently they don't have anyone checking emails. Called them yesterday on the 15th to ask what was going on, and was told that it was at the freight company. I asked for their number and who it was. Called up the freight company asking them what was going on with my order. I swear the girl on the other line sounded like she didn't know ANYTHING. Was told I would be called either "Friday, Saturday, Sunday or Monday" Who says that? I asked for any tracking info; none available. I asked if there was some sort of delay...and she was like "We're new to the area." The area in question is Boston, not outside of Boston being quincy or framingham or worcestor, but Boston the city proper. I had the impression 7-10 business days was a guaranteed delivery time frame. And the girl was like, "well maybe that's from the time we receive it in" I've also expressed this concern on their facebook page with no reply yet.

I'm willing to give them the benefit of the doubt since I was on another AV forum and was told by a member that this particular model has been in and out of stock this month, but from what I'm gathering so far, there's been no attempt to contact me or any kind of customer service, or reliable stock and shipment status updates. 2 weeks for the delivery of a TV especially to Boston from Jersey seems like a really absurd amount of time.Am I wrong for being critical?No. You should be getting good customer service, not a run-around. I saw your post from Dec 15 on their Facebook page asking where your delayed TV is, and not surprisingly they're blaming the shipping company. What ever became of this?

Another gentleman recently posted a complaint on their Facebook page a few posts above yours that his $3200 TV still has not arrived two weeks after they received his payment, and replied again that they were giving him the runaround. And once again they have removed these embarrassing negative posts from their Facebook page as it reveals the true way they are treating some of their actual customers. They're eliminating posts with the real truth on one hand while creating false truths in the other.

MtpDawg
12-28-2010, 02:29 PM
I realize I'm a new member but since I feel guilty about taking and not giving on Internet/Amazon reviews, etc. I thought I'd weigh in with my experience.

I ordered a Samsung UN46C8000 on 12/6 from East Coast. I had to call them back to "confirm" my order and got the soft sell for cables, etc. I had no issue with it, the rep was fine and took "no" for an answer quite easily -- I didn't feel much pressure.

After multiple calls starting a week later and some excuses from East Coast my CC was charged on 12/23 (I'm in GA where they don't do the COD option) and the TV arrived on 12/27. The shipper brought it all the way into my house and waited patiently while I removed the TV and inspected it for damages before I signed off.

So overall to me the transaction was totally worth it (trading time for a superior price) even though I felt like a kid waiting for Christmas... ;-) . I'd do it all over again even if my wife was a bit dubious -- as wives tend to be!

samcraig
12-29-2010, 03:27 PM
New member here as well and wanted to weigh in.

I was 100 percent ready to order from East Coast. Spoke to them twice on the phone (once yesterday to ask about extended warranties and then once earlier today to ask about inventory) and they had the TV in stock that I wanted and the lowest price around.

I said "great" and hung up. Went to lunch and 45 minutes later logged onto their site to buy the TV only to see that they raised the price about $200 which put it above some of their competition.

Still wanting to do business with them since they were helpful earlier that day I called up the guy I was dealing with and he honestly attempted to get me the original pricing. I don't fault him - per se - but "management" refused to budge. They wouldn't give me the price they had 45 min earlier on their site. I said " No worries... and no hard feelings but I'm going to order from somewhere else."

The guy understood and said thanks.

I ordered from Abe's. An hour later - I was looking at some accessories and went to a few websites and noted that the TV I just bought was now $150 LESS on East Coast TV's website (putting it $50 over their old price and just under Abe's).

So - basically - they lost a sale because they didn't want to adjust a price which they ended up getting pretty close to anyway.

I'm not angry - I just think they were a bit silly in not trying to work it out to everyone's advantage. If they had matched Abe's I probably would have bought with them.

But this hourly shifting of prices is silly and not consumer friendly at all. I understand internet sales. But when pricing for items becomes as volatile as stock purchasing - no thanks.

I did email the guy from East Coast to let him know that I really had no ill feelings but that they had a right to know why I went elsewhere and how their price jockeying makes a consumer feels.

kbrophy
12-31-2010, 04:06 PM
The last TV I bought was over a decade ago - standard def. I never knew of this site, and frankly, there are way too many sites that review and talk about tv's and businesses and troubleshooting and repairs, etc. The likelihood that I'd have visited this site, anyway, is rather slim. Besides, I wanted a particular television set for a particular reason - the Sharp Quatro 52" 920 (without 3D), flagship model. All I did was a google shopping search for lowest price and compared it with yahoo! shopping. The lowest price delivered to my door (without paying sales tax) happened to be through East Coast TV (eastcoasttvs[dot]com). Perhaps like a dummy, I didn't do too much investigation into the business - everything can be faked, anyway. I count on my bank having my back - they always have, in the past.

Ordered the TV on Dec. 17, by c/c, with the free, 7-10 day delivery. I get a call the next morning, letting me know I used the "pay-by-bank-check" coupon but entered my c/c info. My bad. He asked me if there was anything else I needed. I said "huh? Um, I dunno. All I know is that I'm tired of looking at my 32", thousand pounder." He sells me an HDMI cable ... because ... well ... I know that I don't have one laying around the house. He doesn't try to sell me anything else. He calls back in a few minutes to offer me other stuff. He offers me an extended warrantee for a good price. Every time I purchase something expensive and don't get an extended warrantee, I end up needing it. Since I like the price and the value, I get it - I didn't see it (or look for it) on the site when I placed my order or I would have chosen it. After I said yes, he threw in that HDMI cable for free. Then he brought up the "express shipping with white glove delivery." I didn't read about it on the site, so I didn't know about or select it. He explained the details, but since I was out of the FREE delivery area, it would cost me $100. Considering the next cheapest vendor just shipped the TV and any damage would be my headache (which I read about and did not like - if a new-but-refurb TV would have been available, I'd have taken that over a new one!), I jumped on that deal.

... however ...

The Christmas/winter holiday season, coupled with the snow storm, caused an unfortunate delay with the delivery. The shipping company promised the TV by the 30th, but failed to deliver or even contact me. Today is Dec. 31 and I still don't have my TV. BUT, East Coast TV has been nothing but helpful, so far. They gave me the number of the shipping company. However, I've been on and off the phone with the delivery company, Moha Shipping. I spoke with 3 people - the 2nd person had me ready to hunt for legal counsel. He wasn't the brightest person with a heavy, foreign accent I've spoken to. He did, however, politely give me the number to his manager. So I called the manager. (Yes. I know. It probably wasn't a manager, but who cares, really. I, like everyone else, just wanted to fluff out my feathers and be placated.) This "manager" was very pleasant, and he explained the situation while being quite apologetic. After all, he didn't have the foresight to prevent the snowstorm that shut down much of the east coast/NJ area, just so that I would get MY TV within a certain amount of time. Maybe he has kids and a nagging wife to deal with. Who knows. Mistakes happen, so I let him off the hook for allowing the storm to happen.

But this guy was more professional than most natural-born citizens of the US that I've dealt with in customer service (health insurance, etc. - not the overseas outsourced services). So I googled "Moha Shipping" out of curiosity ... because I felt somehow connected ... I guess - don't know ... it doesn't matter. The point is that the 7th entry was "Anybody deal with "East Coast TV's"? - Page 112 - High Def Forum ..." So, out of my ADHD curiosity ... or impulse, I clicked on the link.

And all I can say is "WOW!" The degree of negative judgments from some people in this forum- ... Does anyone remember reading "The Crucible?" It's a movie, now - perhaps I should have just referenced the movie, keeping with the theme of television in this forum.

As far as my dealings with East Coast TV's - I don't know, yet. My c/c number is "out there" and I still don't have my TV. But reading way too many posts in this thread and my penchant for supporting the underdog in relatively harmless situations have me rooting for East Coast TV's.

To the administrator of this thread/site, I appreciate your cool-headedness and rational thinking. Unfortunately I can't say the same for the "moderator(s)." :2cents

RandyWalters
01-01-2011, 04:03 PM
^^^^
Wow....

Seven paragraphs with every teensy detail of the transaction and conversations and how great the vendor is, yet not a single mention of the TV other than which one you bought. If that isn't a fake review, i don't know what is :haha:

I've been reading several AV and TV forums for years, and i never ever see anyone posting reviews about the stores they purchase from such as Cleveland Plasma, Amazon, One Call, Crutchfield, BH Photo, Visual Apex, etc etc etc , much less multi-paragraph novels. Yet there are dozens of such "reviews" about ECTVs here on HDF.

Virginia buyer
01-01-2011, 09:54 PM
How did anyone receive their extended warranty? Mine has never arrived. East Coast said it would come directly from the manufacturer, which would be Mitsubishi in this case but I have never received anything.

sawzalot
01-02-2011, 09:49 AM
^^^^
Wow....

Seven paragraphs with every teensy detail of the transaction and conversations and how great the vendor is, yet not a single mention of the TV other than which one you bought. If that isn't a fake review, i don't know what is :haha:

I've been reading several AV and TV forums for years, and i never ever see anyone posting reviews about the stores they purchase from such as Cleveland Plasma, Amazon, One Call, Crutchfield, BH Photo, Visual Apex, etc etc etc , much less multi-paragraph novels. Yet there are dozens of such "reviews" about ECTVs here on HDF.

Not only what you mentioned but look at the very last sentence, the OP decides to bash the mods here and show displeasure towards the site, then why join in the first place. I feel if someone does not like what they see then move on don't write a long story about nonsensical issues, just wasting forum time and space.

sawzalot
01-02-2011, 09:52 AM
How did anyone receive their extended warranty? Mine has never arrived. East Coast said it would come directly from the manufacturer, which would be Mitsubishi in this case but I have never received anything.
Not 100 % sure but I always thought that extended warranties come from a different vendor ( Mack, Square Trade , so on,,) other than the Manafacturer unless Mits actually offers one as well, not sure.

ccsint
01-03-2011, 04:13 PM
- Paid extra to have the TV delivered to California. Was told it would be the "white glove" service. Drivers refused to unbox or plug in the unit, only a visual inspection and they were gone.

- Never received my warranty despite emails and phone calls. I'll be trying again today.

- East Coast TVs does not respond to email. Ever.

Other than that, I DID get my TV, and it seems to be legit.

ccsint
01-03-2011, 04:15 PM
Not 100 % sure but I always thought that extended warranties come from a different vendor ( Mack, Square Trade , so on,,) other than the Manafacturer unless Mits actually offers one as well, not sure.

It's supposed to be Mack, and I never got mine either.

The guy said he would email it and send another copy in the mail with my "contract number" that I could use to register with Mack. But it never happened, so I'm calling again..

arkadiy
01-03-2011, 08:08 PM
Order arrived Jan 2 10. Originally they said Dec 31 but moha shipping (the shipping company they used) called and said they didn't wanna drive new years which is perfectly reasonable. They helped unbox it and turn it on, overall I am very pleased with this purchase. I would definitely recommend them and would buy my next TV from them most likely.

Thanks everyone for your help and confidence

arkadiy
01-04-2011, 10:21 PM
Also I see that many people say they don't ever respond to email but when I emailed them asking about where the tv was they told me to "call moha" and gave the number. Maybe I just got lucky though..

disappointed
01-10-2011, 01:52 PM
I saw the Consumer Reports review on the Samsung 50 inch plasma and decided to order it as the sole present from me and my husband to our triplet 9 year old boys for Christmas. They have been playing their Wii on a 32 inch box tv that doesn't even project the whole image for a year now. I ordered it December 14th and told the man it was a Christmas present. He indicated that he couldn't guarantee it by Christmas, but he would do his best. 7-10 day delivery so it would surely be there right after if not before. I am in Virginia they are in New Jersey so...it should be fine.

On December 30th no tv. I called. They said they had oversold it and weren't expecting another shipment until January 5th. I explained that had I known that I would have ordered elsewhere. Why wasn't I notified? They apologized and said that they would send the TV out free expedited shipping due to the inconvenience. I am a reasonable person and although I really felt that I should have been notified I thanked the man and hung up.

Fast foreward to January 10th. No tv. I called. They never received another shipment and they are oversold and can't get the tv. He'll see if he can find me something else, but he won't know until Thursday. Now I'm upset, but still calm. I explain that I am really disappointed and that I should have been contacted. He keeps telling me how it's not the salesman's job to contact me. That customer service should have done it, and that he understands I'm upset. But hey, your card wasn't charged. I am now almost in tears, because my 3 beautiful boys have been waiting patiently for 3 weeks for a TV for Christmas that is never coming. I tell the guy he just doesn't get it and I hang up.

My advice...if you order from them, call every day until they tell you it has shipped. If you need it by a deadline...do not do it.

Update:

The owner Tony called several times after I hung up on the salesman. I was at my kids' school and had the phone off and so I didn't see the messages until around 5 hours later. I was checking them all when he called again. He told me that the salesman was in error and that my TV had arrived. He had special ordered it for me because it was not an in stock item and that it was sitting in front of him with my name on it. I told him that I was so upset by the whole thing that I had already ordered it from somewhere else and planned on picking it up that afternoon. He told me that he could expedite the order and I would have it in 2-3 days. I explained that I had already told the kids that I was picking it up and that I intended to keep that promise. He said he felt terrible about the whole thing and because I had a poor experience and had to pay more for the item somewhere else, he was going to send the kids a free blue ray dvd player. I said thank you and hung up. He then called again to tell me it had shipped fed ex and to please keep an eye out for it in the next couple of days. I own two businesses myself and I know what happens when an employee behaves in a way that threatens your good name. Not a good feeling. It's nice to know that when things do go badly, there is an owner who cares enough to makes things right (to the extent they can be). I'd order again...I would just ask for Tony if an issue comes up.

skipfl
01-11-2011, 06:18 PM
Just bought the PN58C8000 from ECTV, 7-10 days for delivery, we'll see. Will repost if I have a problem of any nature, including lack of responses to email or ph calls. I'm not in NJ so don't use that vein of assault on my newbie butt. I'm in FL a long way from ECTV. Hope all goes well. Not worried about a scam too much as the CC company can handle that if it turns out to be "Too Good To Be True". I will respond if questioned by the admin/mods but not otherwise unless I am actually online with this forum, which I wont be unless there is a problem.

Hoping.....................

skipfl
01-11-2011, 06:39 PM
Looked up the MCK (MACK ) Warranty I bought. MACK is legit as a photog buddy o mine has it one some of his gear. However ECTV is not listed as an authorized dealer on the MACK website. Sent email to MACK to see if they (ECTV)are or are not a authorized dealer. If I do not get the warranty card either by mail or email or with the unit upon delivery I'll post again. We'll see......

skipfl
01-11-2011, 07:23 PM
Customer Service Rep:

My Order #1000XXXX-1, in what format and when will I recieve the warranty (MCK32500). The MACK site indicates it will be a serialized card. Will I get this from ECTV or from MACK directly. Will it come via email or USPS or with the TV. If with the item will it be attached to the packaging(box) on outside or inside. I don't want to accidently miss it when the dlivery guys arrive and unpack the TV. Thanks in advance.

Thats my email to them as of 2min ago. Lets see how long for reply via email.

I'll update daily and re-email the question daily if no response.

skipfl

skipfl
01-11-2011, 07:35 PM
I really hope ECTV does it all by the book and there are no problems. Primarily because I hate hassels. Secondly the money value invovled. I would rather give them a thumbs up or five star/awesome rating than trash them. Wish me (and them) luck.


skipfl

skipfl
01-12-2011, 05:28 PM
Got reply on Warranty from MACK and ECTV

MACK confirms ECTV is an authorized distributor of their policies

ECTV response was as follows

"the warranty will come in the mail separately also you will get a email on the warranty # "



The good news is the response was in less than a day for the email.
The Bad they didn't answer the "when" from my original email question.


In return I asked about the time of arrival of the paperwork.
Lets see how long for the reply and for the estimate of when to expect the warranty.

Customer Service:

What is the timeframe to expect the warranty paperwork? Days or weeks?

Thanks for the speedy respose it makes the wife much less nervous about me buying online.


Day 1 after order. Checked online at ECTV

From the ECTV website. The order page for me shows "processing" but the order line detail indicates "shipped" for all items. Which is correct? Dunno have to wait and see. They should work on the page layout or terminology. "Processing" to me would mean waiting on paperwork, pickup to ship, or payment to clear, wouldn't think it applied to any period after shipment began. Would think the order status would read shipped to match the line details.

skipfl

skipfl
01-12-2011, 05:54 PM
This time email answered in under fifteen minutes. That goes into the plus category.

Response as follows

"usually about 2-3 weeks after you receive the tv"

Don't know why so long after delivery. I'll keep track. So far though I have had no problems contacting them. I realize it's early yet. But really so far so good. Really looking forward to that TV.

aleicgrant
01-13-2011, 09:57 PM
Hi guys and gals. First post here coming from AVS since 2001 and almost 4000 posts. Sorta getting burned out over there....

anyways, they seem to have a fairly decent BBB rating in case it hasnt already been brought up.


http://www.bbb.org/new-jersey/business-reviews/internet-shopping/east-coast-tvs-in-linden-nj-90045885

aleicgrant
01-13-2011, 09:58 PM
need

aleicgrant
01-13-2011, 09:58 PM
a few

aleicgrant
01-13-2011, 09:59 PM
more

aleicgrant
01-13-2011, 10:00 PM
posts

pappylap
01-15-2011, 10:55 AM
http://img1.jurko.net/avatar_2159.gif...Hello aleicgrant, welcome to our forum.

Portcall24
01-17-2011, 09:36 AM
My Sony HDTV came from East Coast on Friday evening. The young man that brought it was exceptional. He still had a long way to go but never hurried and walked me through everything. I would be happy to recommend East Coast to anyone interested in excellent products at great prices.

pappylap
01-17-2011, 02:52 PM
Please lock this thread!

ImRizzo
01-17-2011, 04:15 PM
please lock this thread!

agreed !

RandyWalters
01-17-2011, 04:42 PM
[SIZE="7"]Please lock this thread!Why lock it when you can just as easily DELETE IT ?? :banana:

pappylap
01-17-2011, 06:31 PM
Why lock it when you can just as easily DELETE IT ?? :banana:

:banana::banana::banana:;)

vadiver
01-18-2011, 03:08 PM
I agree to not lock the thread. Some folks have had issues and those were resolved quickly because of this thread. I ordered a Panasonic P58VT25 from them last night, then ran across this thread. Being in Virginia (where it seems there have been a few delivery issues in the past), I'd like to have some comfort that I can post problems here if they occur.

Great place to visit and learn. Wish I had discovered it sooner. At least now I know how to burn in my new TV.

RandyWalters
01-18-2011, 10:15 PM
I agree to not lock the thread. Some folks have had issues and those were resolved quickly because of this thread. I ordered a Panasonic P58VT25 from them last night, then ran across this thread. What a coincidence that you happened to find this forum and this thread !:hithere:


Being in Virginia (where it seems there have been a few delivery issues in the past), I'd like to have some comfort that I can post problems here if they occur. Don't you think it would be better to just call the company directly? But you're right, when people do call the company to complain they've been passed around and yanked around - but by posting their problems here it exposes them publicly and they are forced to step up and actually take care of the problems. When they post any complaints on the ECTV Facebook page they get removed. They haven't been able to remove the complaints that have been posted in this thread though so maybe it's good for something afterall.

johncap523
01-19-2011, 03:02 PM
....what this is all about. I bought a Panasonic G15, 50" from them and it was one of the most pleasant experiences I've had onine or bricks and mortar. Two guys delivered, unpacked, plugged it in, waited for my approval and then ran my credit card.

PS- my purchase from them was about 18 months ago. No problems, no need ot contact them, paperwork all came in good time.

hominamad
01-19-2011, 04:01 PM
I agree to not lock the thread. Some folks have had issues and those were resolved quickly because of this thread. I ordered a Panasonic P58VT25 from them last night, then ran across this thread. Being in Virginia (where it seems there have been a few delivery issues in the past), I'd like to have some comfort that I can post problems here if they occur.

Great place to visit and learn. Wish I had discovered it sooner. At least now I know how to burn in my new TV.

Vadiver - can you post back your experience here? I'm thinking of ordering the same TV from them but am a bit wary after reading this thread.

vadiver
01-19-2011, 04:50 PM
Vadiver - can you post back your experience here? I'm thinking of ordering the same TV from them but am a bit wary after reading this thread.

I will. I ordered on the 17th (holiday) and they called me within 30 minutes of the order to confirm. Their website shows that my order has shipped. So, I'm anxiously waiting.

PFC5
01-22-2011, 05:30 PM
What a coincidence that you happened to find this forum and this thread !:hithere:


Don't you think it would be better to just call the company directly? But you're right, when people do call the company to complain they've been passed around and yanked around - but by posting their problems here it exposes them publicly and they are forced to step up and actually take care of the problems. When they post any complaints on the ECTV Facebook page they get removed. They haven't been able to remove the complaints that have been posted in this thread though so maybe it's good for something afterall.

This is WHY I have left this thread up. I agree that there are a lot of suspicious one post posters here, but people who have problems and post in this thread seem to get their issues resolved so the company avoids bad exposure. That means it DOES have a purpose still to help those with issues with this company.

PFC5
01-22-2011, 05:34 PM
....what this is all about. I bought a Panasonic G15, 50" from them and it was one of the most pleasant experiences I've had onine or bricks and mortar. Two guys delivered, unpacked, plugged it in, waited for my approval and then ran my credit card.

PS- my purchase from them was about 18 months ago. No problems, no need ot contact them, paperwork all came in good time.

AFAIK, they no longer swipe your card after delivery and everything checks out OK, like they did back when you bought yours. They charge it right away now from what I have read.

vadiver
01-24-2011, 07:26 AM
I can report that I’ve had an OK experience with this company. On 1/17/11 I purchased a Panasonic P58VT25 and Z-Line TV Stand through their website. Within ten minutes I receive a call (caller ID showed a residence rather than a business) confirming the order. The person on the phone tried to sell me cables, which I passed on then an extended warranty ($299) – which I also passed. He told me that the TV would arrive in seven to ten days and that I should inspect the box carefully before signing for the TV. Then he said he has special authorization to make a one-time offer. For $229 he would include 2 HDMI cables (1.4), Extended Warranty and White Glove Delivery. Since I could use the cables and wanted the special delivery, I accepted the offer.

The person who called told me that I would receive a call the day before the delivery to schedule a convenient time for me to accept the TV. I assumed that white glove delivery was similar to other white glove deliveries I had received – TV would be set up, boxes removed, offer to take away the old TV. What I got was considerably different.

Yesterday at 3:20 PM, I received a call from a cell phone in Maryland. The person who called asked me if he had already talked to me about getting my TV. I told him no and he asked if I wanted the TV today. Of course, I said yes. He said that he would be at my home between 7:00PM and 8:00PM to deliver. He also said he would call when he got closer to confirm.

At 8:10PM, I had not heard from him, so I used the caller ID to call him and ask him for a status. It was a strange conversation because he told me he was in the county and named the road. The road was less than 5 miles from my home. He said he had two deliveries before me and that he would call when he got closer. Then he said he would be in Sandston (on the north side of town – I live on the south side) soon.

A little before 9:00PM, he called me back and told me he was backing down my drive way and asked if I was coming out. I told him that I was. It was a surprise to see that he was alone. He put the Z-line stand on a hand truck and took it down to my basement then came back for the TV. He said he could not carry that by himself and needed my help. So, I had to help carry the TV down the hill and through my back door.

While inside, he took the top of the box off the TV and asked me to inspect it and sign the paperwork. He used the restroom while I inspected the TV. When he came out, I signed the paperwork and he left.

So, I now see that White Glove Delivery means it will be placed in your home IF YOU CARRY HALF THE LOAD. The boxes were not removed and I spent the next couple of hours putting together the Z-Line stand. Now I’m at a point where I need help lifting the TV and putting it on the stand, which I will do after work today if I can beg my neighbor to come over.

So, I would not give them a good rating on the delivery, even though they made it in six days. However, I bought the TV and stand with cables and warranty for $600 less than I could have purchased the TV alone at Best Buy. The TV is brand new in the factory box and is exactly what I ordered. I’m very pleased with the price – just not very impressed with the service.

hominamad
01-24-2011, 08:44 AM
Thanks for the update. Are you going to try to get your money back for the white glove service? Curious to know how they would respond to that. I decided to go for the 54G25 - ordered from Amazon. 15 day price guarantee and 30 day free return option. This thread was very helpful by the way. Don't recommend locking.

tdnjam
01-26-2011, 12:04 PM
I had been researching a Sharp AQUOS LC60E88UN 60-Inch for several weeks and found East Coast TV had one of the better prices with shipping included than pretty much any other place, online or brick and mortar store. After finding this site and reading some of the reviews on East Coast service, I admit I was a bit hesitant about placing an order. But I decided to take the chance. Pretty much the same ordering scenario as everyone else. Placed order online and received a called minutes later to confirm the order and try to get me to purchase add-ons. I declined but the representative was very nice about it saying I would get a confirmation email and information about delivery. I live in the South and received an email a couple days later telling me my tv was at a warehouse in TN and I would receive a call letting me know when the set would be delivered. Tuesday morning I got the call informing me the tv would be delivered between 5 and 7 pm. I was a little nervous when 7:00 ticked by and there was no tv. About 7:30 I got a call from the driver telling me he was at my front door. He said rainy weather had slowed him and that was the reason for the delay. He asked if I would help him carry it in, since he was alone. We got the tv inside and I signed the paperwork and he was on his way, as he had several more deliveries that night. I did not order or request "white glove" service and I did not get it. But I got everything I paid for. So, from my perspective I was pleasantly pleased with the whole process with East Coast and would consider ordering from them again. I know it has only been a day, but this Sharp television model is living up to all the reviews.

leeabba
02-02-2011, 07:23 PM
Ordered TV 55" great price no tax paid white glove 1 to 5 day delivery. Ordered on the 13 of Jan. They called and I agreed to 2 cables and 3 year wart. reduced some pricing. Deliveried on Sun Jan 30 17 days later. White glove is one man in a van. I had to unload and set-up. I hurt my back helping set-up. The guy was on the small size. Never got cables or papers on wart. I got scamed. Do not order any thing from them. All the bad on here is true. The google rating is a joke.

dgin63
02-06-2011, 04:08 PM
These people are a rip off! I ordered my Samsung TV on 1/18/2011 They charged my credit card that day!They said it would be here by the super bowl. NOT! I have e mailed them 3 times no reply! I call them and they give me the number of some foreigner (shipping)that I can barely understand and they tell me on 02/01/2011 ......that it is on its way! Today on the 6th of February (super bowl Sunday) they call me and say truck broke down & it might be here on Monday! I can tell you its because they were mad I did not take the warranty or any of the extras they tried to sell me! They first took my order on the 18th and then called and said it would be over 40 more dollars than advertised! I am telling you there are not a good company! I will be posting this all over the web + BBB! STILL NO TV! Be Aware!

disgustedCT
02-10-2011, 11:01 AM
We ordered a TV on-line on 1/19/11. Immediately following the order I received a phone call trying to sell me HD cables, a warranty and white glove delivery. I didn't need the cables or warranty but negotiated a price for white glove delivery. The guy "Ralph" said regular free delivery was 7-10 days and white glove was 3-5. We weren't in any rush but it was still cheaper than Amazon so I went for the delivery. I was told we'd receive a phone call the night before delivery. On 1/25 I e-mailed the company saying we were expecting a huge snow storm and our driveway would be difficult. I never received a response. We called the company a few days later to see about delivery. We'd ordered a week before and hadn't been contacted. Then we called the shipper who said he'd bring it the following week and he'd call the night before. He never called, we never got the TV. So a few days later 1/28 we called again. The shipper said he'd made no deliveries for a week because of the weather. The shipper said he'd deliver it 2/1. We decided since a snow storm was forecast for that day and we'd probably get another delay in delivery that we'd cancel the order. So we called East Coast and cancelled due to failure to deliver. They argued, blamed the shipper etc. They said they'd send a cancellation e-mail within 2 days. Still waiting on that! We called our credit card company and they hadn't received the credit to the account so we disputed the charge. We immediately called East Coast to see what was up and they said they cancelled the order on 2/4...an entire week after we called. They have now called our phone 11 times over the last couple of days. This is not a reputable company. They contract out to local small delivery companies and if there's an issue in shipping it becomes your problem. I will say I ordered from East Coast not from their shipper...why is it my problem? They lie on their responses to negative reviews on other posting sites and remove negative reviews elsewhere leaving a very untrue picture of their service quality for unsuspecting buyers. Do not get sucked in. The people posting here are telling you the true deal. I do not normally post places or complete reviews on purchases. I just feel in this instance people should be made aware.

lemonheads
02-11-2011, 02:59 AM
This time email answered in under fifteen minutes. That goes into the plus category.

Response as follows

"usually about 2-3 weeks after you receive the tv"

Don't know why so long after delivery. I'll keep track. So far though I have had no problems contacting them. I realize it's early yet. But really so far so good. Really looking forward to that TV.

Did you ever get your TV you ordered on Jan 11?

lemonheads
02-11-2011, 03:23 AM
Here's my story so far.

Ordered TV on Sunday (Superbowl)
I Called to verify order, tried selling me cables, warranty, I declined.
Told me the 2% discount is for wire transfer or certified check, I chose wire transfer, I needed their bank info, he said guy who know about bank info is on phone, said he'll call me back later. He didn't call me later. While watching superbowl, I figured I call them, so I did and got message that they were closed. Normally their Sunday hours were til 10pm? It was about 8pm...so I suppose they closed and left work for the superbowl...that's fine then. He didn't call back in time, so that's what upsetted me.

I emailed Monday to get the bank info, finally got it, told my bank to transfer the money, they did it same day.
Called ECTV to verify, sure nuff, they got the money, told me It will ship within 48 hours.

Checked their website on Tuesday, order now show from "on hold" to processing, with a shipment created showing TV shipped. I know how their website works because I use the same eCommerce site on my store, It's called "Magento". I don't know why they don't change "Processing" to "Shipped", maybe because it requires php editing which I remember having to modify mine to make it work. So this maybe the reason why they leave it as processing. If ECTV is reading this, I can help fix your website for a fee of course.

Called Tuesday to see if it's shipped, he said it's on the truck now and will get a call from driver one day before delivery.

It's only 6 hours drive from New Jersey to Virginia...I understand there could be other packages the driver need to deliver also. Hopefully he don't have too many before he gets to mine.

lemonheads
02-11-2011, 12:12 PM
I had ordered 2 pairs of glasses on ebay shipping from Korea via free EMS. Same day I ordered the TV at EastCoastTV. Well I just got them today (Friday! 5 days)

Package landed in New York, and sent down to Va.

Still no call from EastCoastTV driver.

ImRizzo
02-11-2011, 12:22 PM
I had ordered 2 pairs of glasses on ebay shipping from Korea via free EMS. Same day I ordered the TV at EastCoastTV. Well I just got them today (Friday! 5 days)

Package landed in New York, and sent down to Va.

Still no call from EastCoastTV driver.

He's probably still in Korea......

lemonheads
02-11-2011, 12:38 PM
He's probably still in Korea......

The TV is made in Korea, so I wouldn't doubt it.

lemonheads
02-11-2011, 06:35 PM
I was trying to find the number to the shipper to locate my TV. I heard ECTV saying mine was shipped by AM shipping, then I found somebody on this forum saying it was AM Home Delivery. I googled them and found amtrucking dot com

Click on Track your shipment
Click Online Tracing
Under that, click Purchase Order

Purchase Order # is your ECTVs order number
Enter or guess your ship date
Enter your zip code


My information came up on first try.

Pickup Date: 02/09/11
Origin City: LINDEN, NJ
Destination City: *city*, VA
Pieces: 1 Weight: 0
BOL#: 1000XXXXX PO #: 1000XXXXX
Service Type: NORMAL SERVICE
Delivering Terminal Contact Information
Question: Click Here

Click Here To Request E-Mail Alerts about this Shipment
Estimated Delivery Date: Friday, 02/18/2011
Status Information For Probill #: LAST @ NEW YORK


Shows Pick up date the 9th, but the ECTV dude on phone said it was already on the truck on the 8th....

So they guessing it will arrive next friday...that is 9 days to a State that only 6 hours away....:banghead:

I should have just bought this TV at HHGREGG when they had family discount....:banghead:

lemonheads
02-14-2011, 11:12 AM
Called AM trucking NY today for status. Dude says he doesn't know if the TV had been picked up yet. But says they go to East Coast TVs everyday to pick up, and said if they have the TV ready for us, then we'll pick it up. So that's not very assuring, they've had 7 days to pick it up. He also said that they could get the TV to me in 1 to 2 days since I'm in VA. I do believe it can be delivered in 1-2 days as long as the TV has been picked up.

ECTV might not even have some of these TVs in stock, probably waits till somebody orders, then they order the TV from somewhere and wait for it to arrive, then have AM pick up.

So as you can see, I do not believe the TV has been picked up, even though ECTV said it was on the truck since Tuesday, and on AM trucking website tracking, it says picked up Feb 9 (Wednesday). Lies, lies, lies.

I'm going to be pushing them to get my TV in this week.

samcraig
02-14-2011, 03:02 PM
So as you can see, I do not believe the TV has been picked up, even though ECTV said it was on the truck since Tuesday, and on AM trucking website tracking, it says picked up Feb 9 (Wednesday). Lies, lies, lies.

I'm going to be pushing them to get my TV in this week.

As I wrote earlier in this thread - the prices change on their website several times a day. It was explained that they are constantly buying inventory from different places and based on what they get it for, they adjust the price accordingly. While I can appreciate a market shift - they should average out the pricing and be consistent.

But since they are constantly buying - I am guessing that they have zero inventory and - like you said - buy strictly on a need one basis. And therefor are at the mercy of 3rd parties.

Or dare I say - they wait for one to "fall off the back of the truck"

Who knows. All I know is that since they weren't interested in offering me the same price I saw on their site an hour before I actually placed my order - I went elsewhere. Later that day - the price returned to being lower. So they lost a sale over what I call stupidity.

lemonheads
02-14-2011, 03:17 PM
After speaking with AM trucking again today, I think I am confident that they will call me either today or tomorrow to schedule delivery for Tuesday or Wednesday.

This rep took awhile to get back to me, so they must have the TV and told me, once they are done sorting out stuff, they'll call to make appt.

He also said it will be delivered by Wednesday. So if there's no call by end of Tuesday, then I will worry again. :crying:

lemonheads
02-14-2011, 04:52 PM
AM trucking called, TV coming Tuesday! :banana:

samcraig
02-15-2011, 01:52 PM
AM trucking called, TV coming Tuesday! :banana:

Think there's a chance that you would never have heard or it would have been greatly delayed if you hadn't kept calling? Think you would have gotten any "update" call or email? Just asking. I'm betting no. I'm betting that they respond first to the squeaky wheel as those are the first and most likely to post on message boards with negative feedback

let us know when/if the tv arrives and how the experience was with them..

lemonheads
02-15-2011, 03:13 PM
The TV arrived at 3:25pm. Two guys. One carried it in using handtruck. Both helped unbox. Turned it on, I signed paper, they left. They did great. Left original box, it's what I wanted anyway. :yippee:

I have the Samsung PN63C7000, I do hear a slight buzz when the ear is next to the TV.

Have not fully tested it.

The only problem throughout this order was that I could not get a true answer on where the TV was. As you can see, I think they loaded the TV in the truck yesterday, and TV arrived in one day. It just didn't seem it was loaded before Valentine's Day.

Had no problem contacting AM trucking by phone, had no problem contacting EastCoastTV by phone. Not the worst and not the best. If you do live in the East Coast, and can wait a week or so, then it might be for you. Personally, I think it could have came in by end of week last week.

antifake
02-18-2011, 07:18 PM
Hi everyone,this is my first post after reading like 115 pages on this topic about eastcoast tvs,i mean,is this people for real or its just too good to be true? Thanks,i just stumble on then googling it

Bruno2284
02-21-2011, 10:39 AM
Well, I decided to take a shot and order a UN55C8000 yesterday :):); they had the lowest price advertise that I have ever seen online. I did place the order and called then afterwards. I did buy the white glove delivery and the warranty because after adding everything in, the price was still cheaper than most companies. I called then this morning, and the TV has been shipped, I was told I would get an email by the end of the day with the phone number of the trucker company. I will keep everybody updated it.

ImRizzo
02-21-2011, 10:49 AM
Well, I decided to take a shot and order a UN55C8000 yesterday :):); they had the lowest price advertise that I have ever seen online. I did place the order and called then afterwards. I did buy the white glove delivery and the warranty because after adding everything in, the price was still cheaper than most companies. I called then this morning, and the TV has been shipped, I was told I would get an email by the end of the day with the phone number of the trucker company. I will keep everybody updated it.

GOOD LUCK !, it appears to be a crap shoot with that company !

Bruno2284
02-21-2011, 12:53 PM
GOOD LUCK !, it appears to be a crap shoot with that company !

Yeah I hear you, but honestly I'm not too worried about it. I mean if everything works out then I have a BAD ASS TV with some sort of three year warranty, and I paid a good price for it. I'm going to test the **** out of it when it gets deliver to my house (All HDMI ports, 3D, Gaming, 3D Gaming) and if there is something wrong with it, I will not sign the delivery paper(Refuse it). The worse thing that could happen is that the funds on my credit card will be unreachable for a week or two until everything is resolve. I got the firmware update on my flash drive ready, a pair of 3D glasses, PS3 Fully updated, 3D movie, and Kill Zone 3D demo.

ImRizzo
02-21-2011, 02:10 PM
Yeah I hear you, but honestly I'm not too worried about it. I mean if everything works out then I have a BAD ASS TV with some sort of three year warranty, and I paid a good price for it. I'm going to test the **** out of it when it gets deliver to my house (All HDMI ports, 3D, Gaming, 3D Gaming) and if there is something wrong with it, I will not sign the delivery paper(Refuse it). The worse thing that could happen is that the funds on my credit card will be unreachable for a week or two until everything is resolve. I got the firmware update on my flash drive ready, a pair of 3D glasses, PS3 Fully updated, 3D movie, and Kill Zone 3D demo.

Just a HEADSUP if it's delivered in the cold allow it to reach room temp so you don't get condensation forming on the inside of the screen BIG PROBLEM

Bruno2284
02-21-2011, 02:19 PM
Just a HEADSUP if it's delivered in the cold allow it to reach room temp so you don't get condensation forming on the inside of the screen BIG PROBLEM

Good to know, so once I get it from the truck to my house, how long should I wait until I turn it on ? My house temperature is usually around 70 (I live around Boston, MA). Furthermore, I just called then back, and they told me they needed another day to process all the shipping information and to give me a tracking number and shipper phone number. So I will let everybody know what happens tomorrow. I'm hoping to get this in my house by Friday, but most likely it will be next Monday. In addition, any break in procedures for LED ?

ImRizzo
02-21-2011, 02:25 PM
Good to know, so once I get it from the truck to my house, how long should I wait until I turn it on ? My house temperature is usually around 70 (I live around Boston, MA). Furthermore, I just called then back, and they told me they needed another day to process all the shipping information and to give me a tracking number and shipper phone number. So I will let everybody know what happens tomorrow. I'm hoping to get this in my house by Friday, but most likely it will be next Monday. In addition, any break in procedures for LED ?

Based on how cold it is on delivery day at least an hour or 2, no"break-in" for LED/LCD panels but do cut back on brightness and contrast.

Bruno2284
02-21-2011, 02:33 PM
Based on how cold it is on delivery day at least an hour or 2, no"break-in" for LED/LCD panels but do cut back on brightness and contrast.

wow.... I highly doubt that the driver is going to hang out at my house for two hours. If that is the case then I won't be able to test anything, is it safe just to turn it on to make sure it works and that the HD signal looks good ?

ImRizzo
02-21-2011, 02:44 PM
wow.... I highly doubt that the driver is going to hang out at my house for two hours. If that is the case then I won't be able to test anything, is it safe just to turn it on to make sure it works and that the HD signal looks good ?

Unfortunately all these panels generate heat pretty quickly so I would be very cautious about doing so especially if it's very cold, the metal within these sets get cold quick and don't warm up quickly.

Bruno2284
02-21-2011, 02:51 PM
Unfortunately all these panels generate heat pretty quickly so I would be very cautious about doing so especially if it's very cold, the metal within these sets get cold quick and don't warm up quickly.

Okay, I will check the temperature of the truck when it arrives, it's going to be a night delivery so temperatures should be around 30 to 45. if somehow the delivery truck is heated than good game, otherwise I will have to decide based on the condition of the box...... Thanks for all your help on the subject

DigJoo
02-22-2011, 09:04 AM
I wanted to by Samsung UN46C8000 from the East Coast Tv’s . I called them and try to get the some detail related to model etc. I got the info I was looking for.

Im in Long Island I thought let me go and pickup the TV from their facility in NJ. So I called again and ask if it’s okay if I can pick up the TV from their facility that was on 21st Feb 2011 around evening time. The guy told I can pick up but that will add the tax to the purchase and it’s better to buy online to save the tax which is around 100 bugs. Now here is the disappointing part. When I reach back to my place went online to buy the TV from their web site around half hour later. Guess what the price was increased from 1395 to 1495 .I was like what I just spoke to the guy it’s Precedent Day sale is going on and the price jump by 100 dollars in half hour because I call twice for the same TV.

It’s very disappointing to be get turn down like this. The good company gives the price surety for at least 30 days and East Coast TV’s increases the price in half an hours if they see customer really interested to buy the TV. I hope they grown up more professional in the industry.

Bruno2284
02-22-2011, 09:13 AM
Day 2 pm / Day 3 am

So I get a call from my credit card company asking to approve the TV purchase, I talk to them a little before saying yes, and after they answer all my questions I approved the purchase. I decided to check the website yesterday to see if there were any updates on my order and sure enough... They launch a new website, so I click to log in to see my account, and it's telling me that my account doesn't exist...... So right away I started to laugh and start thinking the worse, but I decided to call then instead, they told me that they did launch a new website, and all their previous order history can only be access by going to the old website, not the new one, so after talking to then for about 5 minutes they gave me the Delivery company number (AM Trucking) and my Tracking number.
I called AM Trucking this morning and the order number they gave me still being processed, they told me by the end of the day they should have everything finalize and hopefully scheduled delivery for this Thursday. So far, everything seems it's going okay. I will post later to confirm that the order number was finalized and that, in fact, they are going to delivery on Thursday.

Bruno2284
02-22-2011, 09:22 AM
I wanted to by Samsung UN46C8000 from the East Coast Tv’s . I called them and try to get the some detail related to model etc. I got the info I was looking for.

Im in Long Island I thought let me go and pickup the TV from their facility in NJ. So I called again and ask if it’s okay if I can pick up the TV from their facility that was on 21st Feb 2011 around evening time. The guy told I can pick up but that will add the tax to the purchase and it’s better to buy online to save the tax which is around 100 bugs. Now here is the disappointing part. When I reach back to my place went online to buy the TV from their web site around half hour later. Guess what the price was increased from 1395 to 1495 .I was like what I just spoke to the guy it’s Precedent Day sale is going on and the price jump by 100 dollars in half hour because I call twice for the same TV.

It’s very disappointing to be get turn down like this. The good company gives the price surety for at least 30 days and East Coast TV’s increases the price in half an hours if they see customer really interested to buy the TV. I hope they grown up more professional in the industry.

It's funny you said that, They had the UN55C7000 one time for lowest price advertise, and I was about to buy it. I had to wait until the end of the day because I was at work, when I got home, I when back to buy the TV the price when up $160. I did try calling then, and you were right. They didn't go back to the previous price, so I decided to wait and sure enough I saw the UN55C8000 for the lowest price online and I jump on it right away.

DigJoo
02-22-2011, 10:21 AM
It's funny you said that, They had the UN55C7000 one time for lowest price advertise, and I was about to buy it. I had to wait until the end of the day because I was at work, when I got home, I when back to buy the TV the price when up $160. I did try calling then, and you were right. They didn't go back to the previous price, so I decided to wait and sure enough I saw the UN55C8000 for the lowest price online and I jump on it right away.

It was just half an hour window .I also called the guy and they don't honor their ongoing sale as they change the price in the middle of the sale. I feel it will not help to make business more successful.
I think they should have a proper management for this issue. People come to East Coast Tv for price. If there is a problem with price they need to think once….

Bruno2284
02-22-2011, 10:52 AM
It was just half an hour window .I also called the guy and they don't honor their ongoing sale as they change the price in the middle of the sale. I feel it will not help to make business more successful.
I think they should have a proper management for this issue. People come to East Coast Tv for price. If there is a problem with price they need to think once….

True

DigJoo
02-22-2011, 11:13 AM
If any one trying to buy UN46C8000 samsung TV please check the following link they have better price than East Coat TV ans also no tax other than NJ.

lcdtvs Dot com

Also check for other TV prices.

lemonheads
02-22-2011, 10:23 PM
Ordered tv on 2/06/2011. Paid on 7th. My tv arrived on Feb 15th.
I go into tv's service menu and find "Date of purchase: 2/15/2011" same day as delivery.


Who entered in that date? East Coast TV or Samsung?

Bruno2284
02-23-2011, 11:47 AM
Ordered tv on 2/06/2011. Paid on 7th. My tv arrived on Feb 15th.
I go into tv's service menu and find "Date of purchase: 2/15/2011" same day as delivery.


Who entered in that date? East Coast TV or Samsung?

maybe the TV recorded the Date that was first used or turn on ?

lemonheads
02-23-2011, 11:49 AM
maybe the TV recorded the Date that was first used or turn on ?


i was thinking that too.
the clock was already set also.

Del42
02-23-2011, 08:05 PM
Thought I'd share my experience (so far) with East Coast. Like everyone else purchasing from there, saw the great price and couldn't resist. Ordered the Panasonic TC-P58S2 on 2/6. Within the hour I had a call trying to sell me white glove service and better HDMI cables. Turned him down since I figured it wasn't worth $100 to have them bring it inside and unbox. Guy on the phone told me it would be 7-10 days. Being a patient guy, I wait two weeks. Get Jay who tells me it shipped, gives me the name and number of the shipping company (Maha) and then asks me to hold while he checks on the shipment. Five minutes later he comes back on and tells me it's taking longer than expected and asks to call me back. A couple hours later he calls me back to tell me that my TV was damaged in shipment and that's why the shipping company didn't call me. Tells me it will be another week before I get my TV. I'll keep everyone posted.

Although, Costco has an LG 60PK540 on sale for $200 more than I'm paying for the Panasonic. Anybody think it's worth canceling my order with East Coast and getting the LG from Costco? 60" vs 58" and Costco increases the warranty to 2 years.

lemonheads
02-23-2011, 08:21 PM
good you didn't buy white glove, every driver brings it in the house and unbox for you anyways.

the one from costco is only $200 more, plus tax. 2" bigger...i'd buy it and cancel ECTV. You already waited 2 weeks, then might have to wait another week and possibly more problems.

Bruno2284
02-24-2011, 05:23 PM
Well TV should be here any minute, I called then yesterday and they told me it would be here today, Called then today and was told I'm #4 on the delivery order, I'm going to wait another hour before calling then to see where the driver is.

ImRizzo
02-24-2011, 05:29 PM
Well TV should be here any minute, I called then yesterday and they told me it would be here today, Called then today and was told I'm #4 on the delivery order, I'm going to wait another hour before calling then to see where the driver is.

Hmmm ? #4 and it's 6:30 already .....doesn't sound good ?

Bruno2284
02-24-2011, 06:41 PM
Hmmm ? #4 and it's 6:30
already .....doesn't sound good ?

make it 7:30pm, driver just called me, I'm next, he is 30 minutes away, after I get it I will post pictures and write my final review/conclusion about then. i'm just hoping that the TV is going to be good, also its about 39 degrees here, how long should i wait to test it (my house is 70)

ImRizzo
02-24-2011, 07:05 PM
Give it at least an hour to an hour & a half, and you should be good to go.

Bruno2284
02-24-2011, 07:54 PM
Well TV is here, waiting for 10:00pm to plug it in and hope it works; Box looked perfect before I open it, I checked the serial number on the TV and box and they both match.

So for my conclusion with East Coast TV’s

Well it's the real deal, If you have the Time to deal with then everyday to see what is the status of your TV then they are the place for you to get your TV if the price is right, also I think because I got the white glove service and warranty that My transaction when better than others.

Now about the white glove delivery, it's only worth it if you want to get your TV faster, I didn't feel like I was getting a white glove experience, it was very fast, I helped him bring the TV upstairs, we check the box, Open the box, and double check for any damages, and he left. I would not recommend this service based on my experience.

I will post again in a couple of days letting everybody know if the TV is still working and if I feel that I got a good quality product.

I did this so everybody can see what kind of service they offer me. I took a chance with East Coast TV's , and so far it paid off

Good Night everyone.

ImRizzo
02-24-2011, 08:43 PM
Well TV is here, waiting for 10:00pm to plug it in and hope it works; Box looked perfect before I open it, I checked the serial number on the TV and box and they both match.

So for my conclusion with East Coast TV’s

Well it's the real deal, If you have the Time to deal with then everyday to see what is the status of your TV then they are the place for you to get your TV if the price is right, also I think because I got the white glove service and warranty that My transaction when better than others.

Now about the white glove delivery, it's only worth it if you want to get your TV faster, I didn't feel like I was getting a white glove experience, it was very fast, I helped him bring the TV upstairs, we check the box, Open the box, and double check for any damages, and he left. I would not recommend this service based on my experience.

I will post again in a couple of days letting everybody know if the TV is still working and if I feel that I got a good quality product.

I did this so everybody can see what kind of service they offer me. I took a chance with East Coast TV's , and so far it paid off

Good Night everyone.

Glad to see your transaction worked out. Keep us posted ..

Bruno2284
02-28-2011, 06:34 AM
Well, TV works great, Looks good, no problem that I can see so far. I when by Best Buy on Sunday and was looking around, and I saw my TV for almost $$$$ more than what I paid......pretty crazy. Nevertheless, I'm happy with my decision and with the results. If I would change anything it would be to get the regular shipping, other than that East Coast TV’s looks good in my eyes.

I hope I help some people here

Thanks for all the help ImRizzo

ImRizzo
02-28-2011, 07:19 AM
Well, TV works great, Looks good, no problem that I can see so far. I when by Best Buy on Sunday and was looking around, and I saw my TV for almost $$$$ more than what I paid......pretty crazy. Nevertheless, I'm happy with my decision and with the results. If I would change anything it would be to get the regular shipping, other than that East Coast TV’s looks good in my eyes.

I hope I help some people here

Thanks for all the help ImRizzo

Just call me ...Rizz, enjoy your set.

judiv1
03-17-2011, 05:36 PM
has anyone bought a tv from "east coast tv's"? Their prices on the 2009 55" samsungs seem too good to believe. They only sell in the nj,ny,ct,ri area and you don't pay until the tv is delivered.

i had them deliver a 60'' sharp tv 3d,and paid cash when it arrived,dont even worry about it,they are real and i saved about 900.00.the only problem is if you wait each week the price goes down in my case about 300.00 so far in just 4 weeks,they just keep lowering the price i dont know if its just fir my sharp tv or all thier tvs.thier customer service is great.good luck with your new tv.
Eddie

bookman99
03-21-2011, 06:43 PM
Do not buy the "EXPRESS" shipping from East Coast TV, Your TV will take 2 weeks (or less) to arrive regardless of the extra $100 you pay.

East Coast TV's website mysteriously omits the time "Express Shipping" will take. When I asked customer service (the first time) I was told express was 1 week (delivered), 2 weeks without. The next time I was told 1.5 weeks plus 2 days processing for express (2 weeks), 2.5 weeks plus 2 days (3 weeks) processing without. From reviewing delivery times posted by those on here with and without "Express Delivery" there appears to be no difference in delivery times whatsoever. It's shame because without the shipping trickery I would have recommended them. Now I wished I'd paid the $100 extra and pick up the TV from Best Buy.

Also, don't let them "give you a favor" and upsell you on the gold plated HDMI cable + "white glove" service for $140whatever dollars. Gold plated HDMI cable have no more throughput that coat hangers and is another blatant ripoff.

jusHD
03-25-2011, 10:35 AM
Well shit i damn sure aint a new poster and ordered from them this monday. Checked the BBB before i did and got a price $2000 under what it was listed for most places $1000 less then on amazon. Got a e-mail saying shipped the next day and havent bothered calling to check. I live in Texas so no where near NJ so dont expect delivery fast anyways. My main thing is there warranty anyone tried using it to see if they honor it? Got two 1.4 hdmi cables (didnt have the ones needed for 3d) and 3 year warranty for a little over a hundred bucks but thinking i shouldnt have. Reading thru this thread has made me a little nervous hoping for the best because there prices are a little crazy.

House72
03-25-2011, 02:19 PM
Well shit i damn sure aint a new poster and ordered from them this monday. Checked the BBB before i did and got a price $2000 under what it was listed for most places $1000 less then on amazon. Got a e-mail saying shipped the next day and havent bothered calling to check. I live in Texas so no where near NJ so dont expect delivery fast anyways. My main thing is there warranty anyone tried using it to see if they honor it? Got two 1.4 hdmi cables (didnt have the ones needed for 3d) and 3 year warranty for a little over a hundred bucks but thinking i shouldnt have. Reading thru this thread has made me a little nervous hoping for the best because there prices are a little crazy.

Let us know how it goes. I'm sure they will do you right, since you're not a newbie poster, like most of these people on here, and what you say could really hurt them if it's anything negative..

Congrats on the new Panel.. Keep the kiddies away from this one.

jusHD
03-25-2011, 02:41 PM
thanks house

UPDATE: just got a call from the trucking company TV to be delivered monday between 1 and 5. So ordered monday night 7 pm (8pm there time) and delivery should be exactly a week if it shows this monday. Did pay for express delivery which with two 1.4 hdmi cables and 3 year warranty was an extra $190 bucks.

House72
03-25-2011, 02:49 PM
thanks house

UPDATE: just got a call from the trucking company TV to be delivered monday between 1 and 5. So ordered monday night 7 pm (8pm there time) and delivery should be exactly a week if it shows this monday. Did pay for express delivery which with two 1.4 hdmi cables and 3 year warranty was an extra $190 bucks.


You're welcome.. :hithere:


I think that's a good price for the cables, upgraded shipping, and warranty. Granted you can get the cables cheap, but for 3 years warranty, I think that's good..

I hope all goes well..

Did you tell them you were a member here before ordering??

jusHD
03-25-2011, 03:41 PM
You're welcome.. :hithere:


I think that's a good price for the cables, upgraded shipping, and warranty. Granted you can get the cables cheap, but for 3 years warranty, I think that's good..

I hope all goes well..

Did you tell them you were a member here before ordering??

nope just found this thread today. I search the BBB and said screw it for that price i will take a chance. Then today i was wondering about them honoring that 3 year warranty and googled them and this thread popped up first. Now I have to tell the gaming squad that i still didnt get a panny:eek:

kegobeer
03-26-2011, 12:54 PM
HDMI 1.4 cables? There's no such thing - there's either standard or high speed. There is no 1.x attached to cables.

ImRizzo
03-26-2011, 01:24 PM
Randy, nice post hopefully it will open some peoples eyes to OnLine buying audiences. Their are numerous reputable E-tailer's but there are a lotta scammer's also. Do your homework before you hit BUY IT ! research the seller thoroughly and Even more-so on those "Unbelievably LOW Price" cause they, most times anyway, ended up Bogus. I geared up on a few items both, online and ebay, never been beat or ripped off ( except 1x buy a 13 yr old selling collectibles on his mom's computer) But don't just jump on something too Quick !Sometimes you've gotta read deeply into the ads they try so creatively worded sales pitch till you read a little deeper and find out there is no Factory Warrant. ( basically inventory that was for European distributorship. aka GREY MARKET) this is how they can offer these prices.

Shop carefully..


BTW....................http://i281.photobucket.com/albums/kk225/IMRIZZO/Decorated%20images/UG-1.jpg

unotis
03-26-2011, 02:29 PM
HDMI 1.4 cables? There's no such thing - there's either standard or high speed. There is no 1.x attached to cables.

:lol::lol::lol::lol:

House72
03-26-2011, 03:32 PM
:lol::lol::lol::lol:

I thnk he may have drank a keg of beer, then made that post.. HAHAHHAHHAH

kegobeer
03-27-2011, 08:30 AM
I'm guessing you guys haven't actually read the HDMI spec. Here is an excerpt for you, along with a link to the HDMI 1.4 spec.


What are the types of HDMI cables?

In the HDMI specification, cables are specified in two categories (Standard and High Speed) according to their supported speed. Each can be made either with or without the HDMI Ethernet Channel. The 4 resulting cable types are then:

Standard HDMI Cable
High Speed HDMI Cable
Standard HDMI Cable with Ethernet
High Speed HDMI Cable with Ethernet

There are also cable-types defined for automotive applications but these cables are not currently available to consumers.

What cable do I need?

Use a standard cable if you have a lower-resolution display (approx. 720p or 1080i).
Use a High Speed cable if you have higher-resolution display (e.g. 1080p). High Speed cables can deliver all video content currently defined for the HDMI standard (i.e. more than two 1080p/60 video streams, including 3D).
Use an HDMI cable with Ethernet if your devices take advantage of the HDMI Ethernet Channel. HDMI cables with Ethernet are capable of sending 100/mbps over the HDMI Ethernet Channel.


http://www.hdmi.org/manufacturer/hdmi_1_4/hdmi_1_4_faq.aspx#35a

The only thing added to the 1.4 spec that requires a different cable is ethernet over HDMI. That still isn't a 1.4 cable, it's just standard/high speed + ethernet.

Don't believe the hype when you buy cables, guys. And do a little research before posting.

ImRizzo
03-27-2011, 09:02 AM
Excerpt from MonoPrice's info section

On June 5, 2009, the organization that develops and regulates the HDMI format and standards released specifications for the new HDMI 1.4 format. The latest and greatest version of HDMI continues the lead the format has taken in innovating and advancing technologies in the Audio/Video Industry. 1.4 will deliver many new advancements that have only recently been introduced as new concepts at industry trade shows around the world but should start rolling into to peoples homes as early as next year.

The HDMI Organization announced new rules regarding the naming conventions of HDMI cables with regard to version compliance. Officially, starting with HDMI 1.4 and retroactively applied to all previous versions, cables will not be allowed to be represented in sales, advertising or on the cables themselves by their specific version number designation. Instead, cables will be referred to by their performance characteristics. Official designations will be High Speed with Ethernet (incorporates all the specifications outlined in version 1.4), High Speed (equivalent to version 1.3, category 2), Standard Speed with Ethernet (equivalent to 1.3, category 1 as well as all version prior to 1.3 with the addition of the Ethernet channel). Standard Speed (equivalent to version 1.3, category 1 as well as all versions prior to 1.3 without an Ethernet channel). Please note, that a High Speed cables essentially delivers all the performance enhancements promised by 1.4 except Ethernet. So unless you have a devices that specifically needs Ethernet over HDMI capability, any HDMI 1.3, category 2 cable you purchased previously will not need to be replaced.


Read more here:
http://www.monoprice.com/home/home.asp?pn=help&idx=2

Read More:
http://www.bluejeanscable.com/articles/hdmi-spec-versions.htm

kegobeer
03-27-2011, 09:13 AM
Thanks for the follow-up post, Rizz.

House72
03-27-2011, 12:04 PM
I'm guessing you guys haven't actually read the HDMI spec. Here is an excerpt for you, along with a link to the HDMI 1.4 spec.



http://www.hdmi.org/manufacturer/hdmi_1_4/hdmi_1_4_faq.aspx#35a

The only thing added to the 1.4 spec that requires a different cable is ethernet over HDMI. That still isn't a 1.4 cable, it's just standard/high speed + ethernet.

Don't believe the hype when you buy cables, guys. And do a little research before posting.

You said there is no such thing as a 1.4 HDMI cable, but there is.. You just said it yourself too. It's an HDMI cable, that offers highspeed ethernet over HDMI connection..

So, to say it don't exist, it does.. Then you tell us to do some research before posting. HAHHAHAHA.. I think you need to live by your own words..


http://www.hdmi.org/manufacturer/hdmi_1_4/hdmi_1_4_faq.aspx

kegobeer
03-27-2011, 12:34 PM
Sigh. I don't remember saying there is a 1.4 cable.

The only thing added to the 1.4 spec that requires a different cable is ethernet over HDMI. That still isn't a 1.4 cable, it's just standard/high speed + ethernet.

The only HDMI cables are standard, high-speed, standard + ethernet, and high-speed + ethernet. There are two categories: standard and high-speed. As Rizz pointed out, the latest specification states sellers can't associate 1.2, 1.3, 1.3a, or 1.4 with a cable.

You are hung up on the HDMI specification, which is associated with hardware (ie, receivers, BD players, etc) and defines what hardware manufacturers are required to put into their machines in order to meet the specification. People are easily confused by this, so I understand why you think there's a 1.4 cable.

If you have a receiver that is 1.4, and it also has ethernet capability over HDMI, then you need a standard or high-speed cable that has ethernet. If you have a receiver that is 1.4 and does not support ethernet, you need a standard or high-speed cable. Of the changes in 1.4 (colorspace, 4K, 3D, etc), only the communication addition requires a new cable that supports ethernet over HDMI.

I hope I've cleared that up for you. If not, then you can check out bluejeanscable or monoprice, or review the HDMI specification regarding cables.

jusHD
03-28-2011, 09:07 PM
UPDATE: just got a call from the trucking company TV to be delivered monday between 1 and 5. So ordered monday night 7 pm (8pm there time) and delivery should be exactly a week if it shows this monday. Did pay for express delivery which with two 1.4 hdmi cables and 3 year warranty was an extra $190 bucks.

tv came showed up at 3:45 pm so on time. Came with both cables guys brought it in unboxed it to check it out and turn it on and waited till i was happy then signed the ticket then they left. So in all my experience with this company has been excellent. :thumbsup: Been on this forum for years so no bullshit here this company is okay.

House72
03-28-2011, 10:52 PM
tv came showed up at 3:45 pm so on time. Came with both cables guys brought it in unboxed it to check it out and turn it on and waited till i was happy then signed the ticket then they left. So in all my experience with this company has been excellent. :thumbsup: Been on this forum for years so no bullshit here this company is okay.

We need pics, were not conviced EastCoastTV;s didn't hack your fourm name.. lol JK, JK..

Well I'm glad all went well for you.. That's good to hear that your TV arrived safely, and no problems..

jusHD
03-29-2011, 03:06 PM
hell yeah its a sony xbr 909 regular price $3499 got it for $1599 and it includes manufactures warranty. Loving the set so far still tweaking and testing.

House72
03-29-2011, 03:48 PM
hell yeah its a sony xbr 909 regular price $3499 got it for $1599 and it includes manufactures warranty. Loving the set so far still tweaking and testing.

You better watch out, Rizz is a Sony whore, and you may see him at your house.. lol

What happened to the Panny Plasma we all suggested?? Jeesh..

Anyways, enjoy the new set, and give us a report on it..

ImRizzo
03-29-2011, 04:17 PM
You better watch out, Rizz is a Sony whore, and you may see him at your house.. lol

What happened to the Panny Plasma we all suggested?? Jeesh..

Anyways, enjoy the new set, and give us a report on it..

He came to his senses and bought a great TV, nice choice the HX909's are top teir, and nice price too boot ! Enjoy & keep us posted pro's & con's (hopefully no con's).

House72
03-29-2011, 04:21 PM
He came to his senses and bought a great TV, nice choice the HX909's are top teir, and nice price too boot ! Enjoy & keep us posted pro's & con's (hopefully no con's).

See told you.. Mention Sony, and look who shows up..

Don't even try to tell me sony makes a better tv then Pannys top of the line Plasmas..

Man, you are getting old.. lol

ImRizzo
03-29-2011, 05:06 PM
See told you.. Mention Sony, and look who shows up..

Don't even try to tell me sony makes a better tv then Pannys top of the line Plasmas..

Man, you are getting old.. lol

Can you say Sony HX-929 -65" hmmm?

House72
03-29-2011, 05:12 PM
Can you say Sony HX-929 -65" hmmm?

Nope, Panny 65" VT series.. lol

ImRizzo
03-29-2011, 05:17 PM
Nope, Panny 65" VT series.. lol

I Jus' don't want no 3D .....Damn it !

House72
03-29-2011, 05:24 PM
:lol::thumbsup:I Jus' don't want no 3D .....Damn it !

Well, don't watch any 3d on it.. Not that hard.. Jeesh.. No need to subjective yourself to a subpar tv, when you can have a Panny.. :haha::haha:

jusHD
03-29-2011, 07:38 PM
You better watch out, Rizz is a Sony whore, and you may see him at your house.. lol

What happened to the Panny Plasma we all suggested?? Jeesh..

Anyways, enjoy the new set, and give us a report on it..

i think this is the fourth purchase people here have helped with and i have always went with the advice and it has worked out great. Really meant to get a panny and follow but went to best buy in the blacked out magnolia center and messed with the plasma's and just couldnt get the pitcure i was looking for. I guess i like the bright (i know its not real looking) POP of LCD's. Plus wifey had a part in the decision. Loving the tv so far pretty much no motion blur and lag time is great for gaming to(yes plasma's better for that but oh well). Couldnt pass up the price also and considering it seems everyone is going edge lit wanted to make sure i had a great backlight set and got it. THANKS to those who helped and thanks rizz it really is a bad ass tv!:banana:

House72
03-29-2011, 07:42 PM
i think this is the fourth purchase people here have helped with and i have always went with the advice and it has worked out great. Really meant to get a panny and follow but went to best buy in the blacked out magnolia center and messed with the plasma's and just couldnt get the pitcure i was looking for. I guess i like the bright (i know its not real looking) POP of LCD's. Plus wifey had a part in the decision. Loving the tv so far pretty much no motion blur and lag time is great for gaming to(yes plasma's better for that but oh well). Couldnt pass up the price also and considering it seems everyone is going edge lit wanted to make sure i had a great backlight set and got it. THANKS to those who helped and thanks rizz it really is a bad ass tv!:banana:

As long as the Wife is happy then you're all good. That's the most important thing.. lol HHAHHA..

On a serious note, as long as you are happy, that's all that counts. You are the one that is watching the TV. If you're pleased with what you see, then awesome..

Congrats once more.. :yippee::yippee:

kevind
04-03-2011, 05:40 PM
I ordered the Panasonic TCP50VT25 exactly 3 weeks ago today. About a week and a half ago I hadn't received it so I called and was told that I could expect it Tuesday or Wednesday and the only phone call I would receive would be from the shipper announcing his delivery schedule. Obviously they didn't want me to bother them again. Monitoring this forum, I wasn't surprised it didn't arrive by Wednesday but thought I would wait it out. Today, Sunday, I got a call from East Coast TV. They informed me that their shipper won't deliver to my zip code. As you can imagine I wasn't very pleased. They wanted to know if I could give them an alternate zip code to ship it to. This should not have been a problem as Virginia IS as state they deliver to. I decided it was a mistake to deal with them. They just wasted 3 weeks of my life.
They didn't steal my money. They stole my time

Be Ye Warned.

Hollovoid7
04-13-2011, 07:06 AM
Well, I just ordered from east coast tv's, wish me luck, I will post back how it goes, for the price I'm hoping all goes well. Kind of panicked a bit because I found this posting after ordering and some harsh words for sure.

Scratch that, they don't deliver to my area (Rochester, NY???)
Oh well, Crutchfield has the tv on some ridiculous sale right now anyways, (1300 dollars off!) so more than I wanted, but still thousands less than any store within a hundred miles of here.

HD Onlyz
04-14-2011, 10:06 AM
I just wanted to share my experience with East Coast TV's for any potential buyers in hopes it will help them in their decisions. I purchased a TV from East Coast TV's as I have been look at this TV for quite awhile and their price was considerably lower than most.

DAY 1: The service rep I spoke to initially was not courteous and did not want to answer my questions so I did not purchased anything yet and hung up. After some online research (approx. 3hrs) which included this very site/forum and discussions with the wife, we decided to order from East Coast TV website just because of the bad experience with the previous phone conversation. Feeling a little nervous and excited we waited for a confirmation in my email account.

The confirmation was very quick and we felt a slight relief… and went on with our day. I later checked my email and got an email stating that I have to “call back to confirm the purchase of my new television”. I believe this the infamous attempt to get you to buy the upgraded “white glove service” and “extended warranty”. This second conversation went very well this time and the rep (the same rep from the initial call) seemed to really care this time and said everything looks great and that he was to get everything started and have the TV shipped out the next day. At the end of the conversation the reps stated that I should receive a new confirmation in my email to reflect the new final cost.

I had already purchased the white glove service online based on the first conversation with rep, because he had stated that the “Express Shipping” basically consists of the shipper bringing the TV inside and the buyer inspecting the exterior packaging for any damage and at that time you would sign. With the “Express White Glove Shipping” he stated that the shipper would bring in, unpackage and plug in the TV. Once you are satisfied with the TV you would then sign for it. We did the Express White Glove Shipping solely based on the fact we did not want to wait an additional amount of time to have someone pick up the TV if it was defective once we powered it on.

We also did end up purchasing an extended warranty over the phone for the TV because it was cheaper than one at say Best Buy. Note: the warranty that they stated to offer was three years. During no time during the conversation did the rep state that the 3yr warranty included the manufactures 1yr warranty. What the warranty is actually 1yr manufacture and then the 2yr on top equaling the 3yrs.

DAY 2: Come the following day I check my email and no confirmation was received so naturally we started to worry. I contacted East Coast TV’s and spoke to a different rep as the one I had originally spoke to was not in work, so I explained to the rep that I did not received the new conformation yet. This rep was not courteous also and did want to help me. At the end of the conversation the rep basically says that “oh yea your all set, so don’t worry” and then we hung up. Also to add to the panic it was late afternoon and we did not receive any notification from the shipper yet. The reason why we were expecting a call from the shipper so soon you may ask is because A: remember the original rep stated that “everything looks great and that he was to get everything started and have the TV shipped out the next day” which is today and B: I am approx 4-6hrs away from NJ. With this in mind you would have thought we would have received some notice on the delivery date. I get package deliveries delivered from NY and NJ all of the time and I usually get them the same day if not next.

DAY 3: I check the status on their website and it states that the order is ready to ship and pending is listed next to all of the items I ordered. I called my CC company to verify that there were no issues with the payment and the representative stated that it was all set on their end and that the payment was pending (pending: payment has been submitted but has not been withdrawn). I waited to late afternoon and still no change to the status on East Coast TV site. I decided to call East Coast TV to inquire about the status on their site and why I did not receive any confirmation yet from the shipper. The rep I spoke to the original rep I confirmed the order with and again the rep seem to beat around the bush when questing about the order. He stated that the order was shipped the previous day and that the shipper would contact me to setup the appointment. I was able to get the shippers information on the call also. I contacted the shipper (AM Home Delivery) and questioned the status of the order and the operated stated that the order was just picked up from the distributor (DAY 3) not the previous day like the rep from East Coast TV had originally stated. Feeling a little better thinking there can’t be two companies involved in a master scheme to rob people of money, we thought we were in the home stretch and we should have our TV within a day and this would be all behind us. I also signed up to have emailed notifications with changes in the shipping status.

DAY 4: I check the status on their website (East Coast TV) and the order status has now changed to shipped. I checked the status on AM Home Delivery website and it states that the order was “manifested for delivery”. We don’t hear anything from the shipper till later that evening stating that it would be delivered the next day in the afternoon between 3 to 6 pm. So I scheduled to take a ˝ day the following day from work so that I could be at home for the delivery. I also check my CC today and East Coast TV’s charged the total amount to my credit card the previous day, likely when the shipper pick up the television. I wanted to add this piece of information because I have read in this discussion that people have stated that they were not charged until they signed for the package, this was not so in my case.

DAY 5: I checked the status on AM Home Delivery website and the status still states that the order was “manifested for delivery”. Periodically I check and still no change to their status and we were starting to feel like we might have been hosed and we might have to wait an additional day or two. 4PM no change and no call………… 6PM no change and no call………… 9PM no change and no call………… We just were about to call it a night when I received a call at 10:45PM. It was the driver stating they were a little lost and needed directions. They were only a few blocks away approx. 5mins. They brought the TV, removed the top box and plugged in the TV. Everything checked out and was working, so I signed off and the shipper left.

DAY 7: The television is working fine and I am just fine tuning the display settings. Also I registered the TV with the manufactures and the extended warranty website and they accepted the warranty. The extended warranty was through Mack Camera and Video Service. Note: my extended warranty does not cover the current retail value of my television set at any of the listed retailers on the television manufactures website.

Conclusion: Are you going to be scammed, I can’t guarantee that you won’t. But based on my experience I would say to any potential buyers that it comes down to what is most important to you when purchasing a TV from East Coast TV’s,

A: A deal is more important than customer service and you don’t mind a nerve racking experience then go for it and hold on because it is going to be a bumpy ride. Also if you are purchasing the extended warranty, I would not get the Express Shipping w/White Glove Service and just get it either regular shipping or if you can’t wait get the regular Express Shipping.

B: The discount is just not worth the poor service and added hassle, to purchase with a more reputable distributor. I do not believe it was the shippers fault that I received the product 5 days after the purchase after all they cannot ship something they do not have or was not requested to pick up, but I do believe their service could have been better with updating their website with the shipping status and calling the costumer when they are running late.

For those wondering what the specifics are about my purchase (i.e. cost, manufacturer, model, date of purchase, etc…..), I purposely left out the details because I know they (East Coast TV’s) will likely be reviewing these forums to see what people are saying and I would like to stay anonymous. Again I am only passing on my experience in hopes it helps someone else in their decision because when you spending your hard earned money let it be $200 or $6000, we all would like some feedback based on previous experience with online merchants from fellow consumers so that we can better make these decision.

Penncrow19
05-03-2011, 11:00 AM
I purchased my 46" Samsung LEDTV June 2010. I am thinking about purchasing another from them as my experience with them was decent. Here was my experience. This was a year ago so some details are fuzzy.

I found this site through google and was very skeptic at first, hence this blog. But I decided to go with it since I was going to pay cash and their payment upon delivery process meant little risk to me. Plus the TV I wanted was hundreds of dollars cheaper than ANYWHERE (legally) and trust me, I am one hell of a deal seeker (im asian.. LOL).
Order: I called them up and talked to some rep, who's tone wasn't the most friendly, but it wasn't like the DMV neither. Somehow he talked me into buying the 3 yrd warranty for $150 and threw in 3 HDMI cables for "free". Even with that, the total price was still cheaper than other places. I was given an approx delivery day (1 week or 2) and we hung up.
Delivery: (day1), the delivery person (who I suspect is a contractor of ECTV, not an employee) called me stating that he is on route to the warehouse to pick up my TV. He said he should be at my place in about 4 hours since he has other deliveries to make (I live in Philly, 2 hrs away from their office). No big deal to me. But later, the same guy called me and said he got caught up with some things and could not make it to the warehouse before they closed at 5pm. I was disappointed, but not going to question him (although it is a very lame excuse). (day2) Same guy called me and said he is on the way. He finally arrived two hours later than he promised, but nevertheless he made it. I was at work, so I told my father to sign the paper, but not before he took it out of the box and tested it.

A year later, and I still still loving the TV and have no problems with it.
Verdict: If you want extra good customer service, then ECTV might not be the one for you. But if you value price over everything else (like me), then no place beats ECTV. Their business model (payment upon delivery) is unheard of in the industry these days.

if there is one thing I would complain about is their selection. i understand you don't want to hold a large inventory, perhaps thats why they carry mostly newer models. So if you want a cheaper older model, you might be out of luck.

ryanboi1
05-10-2011, 03:34 PM
I discovered two things in dealing with eastcoast tvs. If you do not need the TV right away, wait... because the price will always go down as in my case, the day the TV was delivered, it was lowered $40.00. Of course there are no price adjustments. Also, do not pay for any express shipping or white glove delivery service. Luckily I saved here. I just chose the "free UPS shipping" as I was in no hurry to get the TV or spend any more money. The "Free UPS Shipping" which I was told on the PHONE would amount to an additional two week wait time. However I actaully had the TV less than a week after my order confirmation date and it was delivered by the same company who handles their white glove service. LUCKY I DID NOT PAY AN EXTRA $80.00 for that, sux they got my $40.00. DIDNT fall for the add-ons tho.

Basically bottom line be prepared to pay the price listed on the website, if shipping is offered for free, take it, cuz its all the same service. Try to wait as long as you possibly can, the price will always go down. I probably would not deal with them again. Price matches and adjustments as well as return policies are among the most important things in the retail industry, with out my simple $40 price adjustment, I feel cheated.

firehire
05-14-2011, 09:26 AM
Just ordered a Samsung UN55D8000 from these guys last night (still waiting for obligatory sales pitch call). They have a pretty decent BBB status and reviews from this site (http://www.resellerratings.com/store/view/East_Coast_TV_s/sort/date/page/1) also looked good, so we'll see.

Initially went to BB to look at LED TV's, not really into the 3D thing, just wanted quick refresh rate and quality picture. I caught a glimpse of the Samsung UN55D8000 and was blown away.

Hopefully I won't be disappointed. Replacing a Pioneer PDP5070HD which is getting relegated to the the master bedroom.

I will keep you updated.

Loves2Watch
05-14-2011, 09:48 AM
Just ordered a Samsung UN55D8000 from these guys last night (still waiting for obligatory sales pitch call). They have a pretty decent BBB status and reviews from this site (http://www.resellerratings.com/store/view/East_Coast_TV_s/sort/date/page/1) also looked good, so we'll see.

Initially went to BB to look at LED TV's, not really into the 3D thing, just wanted quick refresh rate and quality picture. I caught a glimpse of the Samsung UN55D8000 and was blown away.

Hopefully I won't be disappointed. Replacing a Pioneer PDP5070HD which is getting relegated to the the master bedroom.

I will keep you updated.

Sorry to say that after watching that Pioneer you will probably be disappointed...

firehire
05-14-2011, 10:20 AM
Sorry to say that after watching that Pioneer you will probably be disappointed...

I hope not. I was pretty impressed with the Samsung at BB. I am hearing reports of banding and uneven contrasting on it now. :mad:

Loves2Watch
05-14-2011, 10:40 AM
I hope not. I was pretty impressed with the Samsung at BB. I am hearing reports of banding and uneven contrasting on it now. :mad:

Flashlighting as well and it won't have the deep blacks you are accustomed to.

4heid
05-22-2011, 02:01 PM
did you get the tv yet firehire?

4heid
05-22-2011, 02:08 PM
I am in Fl and looking for someone that has just used their standard Ground delivery service and thoughts on that.
Also, why would certain zones be outside of their shipping area if they are using UPS or Fedex?

firehire
05-22-2011, 02:45 PM
did you get the tv yet firehire?

Nope, backed out at last minute. I bought a Panny DMP-BDT210 Integrated-Wi-Fi 3D Blu-ray DVD Player instead to play on my Plasma for comparison. The Plasma still looked so good, I decided that I didn't need a new TV. LOL

FWIW, I had no problem canceling the order from East Coast TV.

4heid
05-22-2011, 02:58 PM
too bad, would love to hear from someone that did it from a distant location.

jusHD
06-04-2011, 10:20 AM
if you look back i recently ordered from them and live in south texas if thats distant enough. Had no issue's whatsoever great company in my opinion.

ImRizzo
06-04-2011, 10:27 AM
I think a lot has to do with the specific rep you have to deal with. My experience went quite pleasantly (rep Steve) called back and spoke with someone else who was not quite as accommodating, so I hung hope and called back and requested Steve and all was back on track. He offered cables, accessories and EW which is normal sales pitch, I explained politely I wasn't interested in any of the trimmings and we moved on. Now I'm awaiting delivery contact (I'm within the tri-state area so it is in-house delivery company, not outside freighter)

DocHollywood
06-04-2011, 02:24 PM
For those of you considering a purchase from ECTVs here's a summary of my experience.

I read through the better part of the comments on this forum. Needless to say I was quite hesitant but went ahead and placed an order on 5/23 for a Sony KDL-46EX720 with regular shipping to New York City. I received a confirmation email almost immediately followed by a second email asking to call in. I called in the next day to straighten out some credit card details and was asked about accessories and the extended warranty which I did not get. Then I was told the TV would ship from their Florida warehouse and would be delivered in 7-10 days. I was also told that the next call would be from the shipper (and they use several - all listed with contact info on there website). On 6/1 I received the TV in perfect condition (brand new, factory sealed without any dents/gashes on the box). Plugged it in and it worked beautifully.

My only issue was the fact that I never received a call from the shipping company to schedule the delivery. I would normally have tested it before signing off but given that everything worked I can't complain.

Would definitely order from them again. My $0.02 worth.

4heid
06-04-2011, 10:18 PM
Good to hear at least that some received things well outside of their local delivery region although the tv i am looking at is now the same price locally as they had it.

ImRizzo
06-07-2011, 09:28 AM
Just got a confirmation call from ECT re delivery. I opted for free delivery I was told definitely del'd on 6/14 Do to my location (on the eastern end of Long Island which deliveries are done twice a week,& I missed del for today because they allot delivery times to inc for White Glove del's which take longer due to delivery includes opening and connecting & checking panel and todays sched has 6 W/glove dels. and Jewish holidays) East Coast TV's are owned by Hasidic Jews. And they do not do business from late Friday afternoon thru Saturday nite. they are open for business on Sunday but no deliveries. So for the excellent price I can wait a few days. Shalom Shavuot. ( saved 850.00 over SonyStyle and $500. elsewhere).

ImRizzo
06-13-2011, 10:07 AM
Brief update: called this AM by EastCoasttv's deliverer(MFY) to confirm delivery for 6/14, they said they would call back later today to provide a 4hr window. Everything has been positive so far, they have been courteous, responsive and helpful each time I spoke with them.

ImRizzo
06-14-2011, 06:15 PM
Today I received a call from ECTv delivery service that services the Tri-State are NY/NJ/PA to confirm delivery today between 12-4pm I asked if he could call 1/2 to 1 hr before as I'm in a gated community. He said he would and he did and once he arrived ( as I agreed to Free Shipping) which includes curb delivery he took the box off the truck it was in pristine condition and was well secured in the truck. As it was a COD delivery ( for additional discount) I asked him if I could just open the box to make sure frt glass panel was intact. He not only agreed but he helped carry it in for me, unboxed it and we checked it out and it was perfect he also checked to make sure everything that was suppose be in the box, was there. He even offered to help me set it up on the stand and wait til I plugged it in, which I declined because there were a few thing I wanted to do first. I threw him a $20 tip which he was quite happy with (vs a 149.00 white glove ? delivery fee). All in all it was an excellent transaction both for Pricing and services.

sawzalot
06-14-2011, 09:00 PM
Today I received a call from ECTv delivery service that services the Tri-State are NY/NJ/PA to confirm delivery today between 12-4pm I asked if he could call 1/2 to 1 hr before as I'm in a gated community. He said he would and he did and once he arrived ( as I agreed to Free Shipping) which includes curb delivery he took the box off the truck it was in pristine condition and was well secured in the truck. As it was a COD delivery ( for additional discount) I asked him if I could just open the box to make sure frt glass panel was intact. He not only agreed but he helped carry it in for me, unboxed it and we checked it out and it was perfect he also checked to make sure everything that was suppose be in the box, was there. He even offered to help me set it up on the stand and wait til I plugged it in, which I declined because there were a few thing I wanted to do first. I threw him a $20 tip which he was quite happy with (vs a 149.00 white glove ? delivery fee). All in all it was an excellent transaction both for Pricing and services.

Da Rizzzz, Congrats on your new toy, and do enjoy. Please post up some pics, I am anxious to see this puppy, Woo Hoo way to go Rizz.
:yippee: :yippee: :yippee:

ImRizzo
06-14-2011, 09:11 PM
Da Rizzzz, Congrats on your new toy, and do enjoy. Please post up some pics, I am anxious to see this puppy, Woo Hoo way to go Rizz.
:yippee: :yippee: :yippee:

Will do in a few days, but it is a sweet set. How ya been sawz?

ImRizzo
06-17-2011, 06:53 AM
Da Rizzzz, Congrats on your new toy, and do enjoy. Please post up some pics, I am anxious to see this puppy, Woo Hoo way to go Rizz.
:yippee: :yippee: :yippee:

See the pictures in the 929 thread. http://www.highdefforum.com/1184849-post72.html

Dannyhightower
07-02-2011, 11:14 AM
Sorry for the dual post.. iPad / human error :)

Dannyhightower
07-02-2011, 11:18 AM
Just wanted to say thanks to this thread. Because of it I ordered a 64" Samasung Plasma from East Coast TV's while having a cold beverage last Sunday. FYI i live in Dallas, Tx.

Within 5 minutes Steve called me and was very polite. He offered reduced shipping, extended warrantee, expedited delivery. I declined them all. I received timely communications via email and when I had a question about my invoice it was answered quickly over the phone.

The tv shipped Monday and I got a call thursay that it would be delivered the next day. About 10 minutes prior to delivery the guys called to let me know they were coming. The brought it in, plugged it in for me to see it worked. I signed the manifest and they were out within 10 minutes.

Very smooth transaction and very quick standard delivery.Think it was $2040 delivered.

ImRizzo
07-02-2011, 11:30 AM
Just wanted to say thanks to this thread. Because of it I ordered a 64" Samasung Plasma from East Coast TV's while having a cold beverage last Sunday. FYI i live in Dallas, Tx.

Within 5 minutes Steve called me and was very polite. He offered reduced shipping, extended warrantee, expedited delivery. I declined them all. I received timely communications via email and when I had a question about my invoice it was answered quickly over the phone.

The tv shipped Monday and I got a call thursay that it would be delivered the next day. About 10 minutes prior to delivery the guys called to let me know they were coming. The brought it in, plugged it in for me to see it worked. I signed the manifest and they were out within 10 minutes.

Very smooth transaction and very quick standard delivery.Think it was $2040 delivered.

Definitely a Happy Deal both price wise and service wise.
http://i281.photobucket.com/albums/kk225/IMRIZZO/Strange%20Stuff/funny-10.gif

nulogix
07-12-2011, 02:23 PM
Came across this thread and decided to bite the bullet and get a TV from east coast.

Got 2 Samsung pn51d8000's and 2 Sony BDV-E580's to go with them. I am a simple man.

Anyway; ordered online easy enough. Then I got 'the call'.

This is the only part that was sketchy. Very sketchy:

I got 2 tv's. The rep (who was pretty nice btw) said that they are going to have to charge me double on shipping. They said they used to only allow one TV per household, and that the website didn't accurately calculate shipping. He said he was very sorry. Apologized over and over. He said it was on the website under shipping that if you get more than one item of something, to call for your order. I said whatever.

(After I hung up, I went back and replicated my order and did not see any warning to call if you get multiple items. Again, very sketchy, but still hundreds cheaper than anything I can get from BB or TD or even the 'Zon.)

Then came the famed up-sell for white glove and warranty. I said didn't want to do it at first, but then he said he would bundle express white glove and a 3-year in home warranty together all for a reduced price (around $200 off their "normal" price); so I said what the heck. I'm such a sucker.

Then without asking he threw in 4 10-foot HDMI cables for free. Sweet. He said they were the "good" kind. Ok.

So, I went to BB online and priced exactly what I got. It was about 1900 more than what I got away with, not including the 4 ten foot cables or the warranty. Add another $600 for 2 4-year warranties from BB.

So, I guess I'm happy, but the whole shipping thing left a bad taste in my mouth.

I'm still about 2 grand better off than I was before.

Anyone here got these TV's or HT in a box?

I just went off Cnet and other reviews. Hope they're good. I'm not to picky, though.


n

amazonsaver
07-16-2011, 11:40 AM
Came across this thread and decided to bite the bullet and get a TV from east coast.

Got 2 Samsung pn51d8000's and 2 Sony BDV-E580's to go with them. I am a simple man.

Anyway; ordered online easy enough. Then I got 'the call'.

This is the only part that was sketchy. Very sketchy:

I got 2 tv's. The rep (who was pretty nice btw) said that they are going to have to charge me double on shipping. They said they used to only allow one TV per household, and that the website didn't accurately calculate shipping. He said he was very sorry. Apologized over and over. He said it was on the website under shipping that if you get more than one item of something, to call for your order. I said whatever.

(After I hung up, I went back and replicated my order and did not see any warning to call if you get multiple items. Again, very sketchy, but still hundreds cheaper than anything I can get from BB or TD or even the 'Zon.)

Then came the famed up-sell for white glove and warranty. I said didn't want to do it at first, but then he said he would bundle express white glove and a 3-year in home warranty together all for a reduced price (around $200 off their "normal" price); so I said what the heck. I'm such a sucker.

Then without asking he threw in 4 10-foot HDMI cables for free. Sweet. He said they were the "good" kind. Ok.

So, I went to BB online and priced exactly what I got. It was about 1900 more than what I got away with, not including the 4 ten foot cables or the warranty. Add another $600 for 2 4-year warranties from BB.

So, I guess I'm happy, but the whole shipping thing left a bad taste in my mouth.

I'm still about 2 grand better off than I was before.

Anyone here got these TV's or HT in a box?

I just went off Cnet and other reviews. Hope they're good. I'm not to picky, though.


n

Have you recieved the TVs yet?

amazonsaver
07-16-2011, 12:03 PM
I checked them out on the BBB. The give them a rating of A-.

"BBB Accreditation
A BBB Accredited Business since 04/28/2009

BBB has determined that East Coast TV'S meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services."

-From BBB Website.

whogoncheckme
07-18-2011, 11:23 AM
Ordered a TV from them last week. Went through the call to confirm e-mail spiel and got sold on the Fedex home shipping for an extra $70. (Now it's obvious these guys pay merchant fees since customers use credit cards, so they have to recoup those costs by selling us shipping, warranties, mounts and other things.)

Steve tells me the order will go out in a few days.

A few days go by and still no TV/no shipping confirmation.

I sent an e-mail on Friday asking for shipping or tracking information only to get no response.

I'm active duty and leaving for another base, so I called this morning to cancel. After being transferred several times, Steve answers and in .002 seconds begins his manipulative/sociopath/con-man game of convincing me the order shipped out this morning to screaming at me about my location in the country and it's relation to my TV not being delivered as of yet.

After telling him I'm disputing the charges and refusing shipment, he screams at me like a roided-out, Jersey-brat and tells me "if you don't want the TV, you don't want the TV, but don't cancel it" :what:

EXACTLY!!!

I think the guy has an aversion to the BBB and Judge Judy. The order was canceled.

Needless to say I wish I had seen this 133 page thread weeks ago before I decided to order from them.

My advice: DONTDOIT.MP3! These guys are down right spooky. Spend a few hundred extra bucks at Best Buy, 6th Ave or hell, HH Gregg! At least you know it'll get there when they say it will.

"Lobarato sa le caro." The cheap becomes expensive.

jusHD
07-18-2011, 02:58 PM
Ordered a TV from them last week. Went through the call to confirm e-mail spiel and got sold on the Fedex home shipping for an extra $70. (Now it's obvious these guys pay merchant fees since customers use credit cards, so they have to recoup those costs by selling us shipping, warranties, mounts and other things.)

Steve tells me the order will go out in a few days.

A few days go by and still no TV/no shipping confirmation.

I sent an e-mail on Friday asking for shipping or tracking information only to get no response.

I'm active duty and leaving for another base, so I called this morning to cancel. After being transferred several times, Steve answers and in .002 seconds begins his manipulative/sociopath/con-man game of convincing me the order shipped out this morning to screaming at me about my location in the country and it's relation to my TV not being delivered as of yet.

After telling him I'm disputing the charges and refusing shipment, he screams at me like a roided-out, Jersey-brat and tells me "if you don't want the TV, you don't want the TV, but don't cancel it" :what:

EXACTLY!!!

I think the guy has an aversion to the BBB and Judge Judy. The order was canceled.

Needless to say I wish I had seen this 133 page thread weeks ago before I decided to order from them.

My advice: DONTDOIT.MP3! These guys are down right spooky. Spend a few hundred extra bucks at Best Buy, 6th Ave or hell, HH Gregg! At least you know it'll get there when they say it will.

"Lobarato sa le caro." The cheap becomes expensive.

BS- first post for the guy. I along with some long established members here have order from east coast and have not had a single issue. Company comes thru with what they advertise.

ImRizzo
07-18-2011, 03:19 PM
Ditto, I just completed a a very successful and favorable deal with them and no BS at all ? BTW I dealt with the same rep Steve.

nulogix
07-19-2011, 02:34 AM
Have you recieved the TVs yet?

Not yet. Have a tracking number. Should be here sometime this week. So far it's been a smooth transaction. Will let you know when the TV's get here.

MikeSINY
08-03-2011, 12:44 PM
I placed an order (Samsung UN55D8000) with East Coast TV's on Saturday. I received a phone call Sunday about getting 2 3D HDMI cables, a 3 year warranty, and white glove delivery service for an additional $150. It seemed like a good deal to me so I accepted. The man on the phone said with the white glove delivery I will have my TV Tuesday or Wednesday the latest since I live in Staten Island, NY.

After checking my order status a few times on the site and not seeing any change, I decided to call yesterday (Tuesday) for an update. The man on the phone was starting to get an attitude with me, almost as if I was bothering him. He tells me that I should be patient, the order was only placed on Sunday. He tells me I need to relax, and that the package was picked up by their white glove delivery company. I asked for the phone number, but he told me I should be getting a call from them soon and it was in their hands.

Now it's Wednesday and still no call from the delivery service. I had taken vacation from work Tuesday & Wednesday because I was expecting my delivery. I noticed nothing is changed on ECTV site for my order status. After looking on the computer for about an hour I see that their delivery service for my area is MFY. I just got off the phone with a rep from MFY and he told me they still didn't pick up my TV. They received an e-mail with the order info, but they do not have it in their possession.

I'm starting to wish I would have dealt with Abe's of Maine for the extra $200. Unfortunately I wasted 2 vacation days for no reason, and can't even get an honest or polite answer from this company. I will be calling ECTV and hopefully getting an update minus the attitude. I wish I would have read this forum before placing my order.

I will post an update after I talk to the very unprofessional customer service reps at ECTV. I would definitely recommend spending the couple of hundred extra for the security and comfort of knowing you're not being scammed, and can deal with polite and professional customer service reps if needed.

objective
08-10-2011, 08:34 PM
Just thought I'd have to mention the excellent service I've had from EastCoast. This was the best service I've had since moving to New York. I got the beautiful Samsung UN46D8000 for around $1500- with x2 3D glasses, delivered to my door in 3 days. FedEx really cocked up, the delivery guy was spinning the box on its corner when I opened the door. He asked what it was, and when I said a TV, he went white. Yep, the TV had sliced through the Samsung internal styro packing and dented that slim bezel. I called ECTV and they were BRILLIANT. Bezel replaced (my choice - I have a good Samsung) and some dollars refunded for my trouble. I've now got a great TV at a brilliant price. I've found all the ECTV staff absolutely reasonable, giving me sensible choices and a quick response. They are human and nice to deal with.
If anyone would like to have a chat before plumping for ECTVs, just drop me a line. I'll describe my experience in as much detail as you like. I've nothing to do with them at all, but I'd buy from them again anytime.
Cheers
Paul

jdean123
08-22-2011, 08:41 AM
I recently ordered a JVC HD camcorder from East Coast TVs. I ordered online. They sent me an email saying I needed to call to confirm my order. When I called they told me my camcorder battery would only last 20 minutes and that I should buy a better one they were offering. This made me angry. I recently bought a dSLR camera online from another vendor. They did the same thing to me and got me to spend another $100 on a battery and other upgrades. I became upset with the sales person and told them they were running scams with the whole "junk manufacturer battery" story. I told them I would call back with a decision.

I quickly called a local store of a very well known national electronic retailer. I told them the whole story and they said it was a lie. Manufacturer batteries may only last 20 minutes without charging but will last 1-1.5 hours after charging.

I called back East Coast TVs within 10 minutes. This time they put me on hold after looking up my account (I am guessing it is because I was angry and told them they were scamming me last conversation.) Needless to say, the guy did NOT ask me about a battery upgrade this time. I asked him, "Aren't you going to give me the whole battery upgrade story?" They acted stupid and pretended not to know what I was talking about.

I went ahead and placed my order, despite feeling slighted. I asked why my camcorder would ship and he said "TOMORROW."

5 days later I emailed them because I had not received my order yet and it was suppose to be delivered Fed-Ex. NO RESPONSE!

OVER 1 WEEK later my order was still listed as processing. I called back during their customer service hours listed on their website. After waiting on hold 15 minutes someone finally answered. I told them the situation and that I wanted him to check out the reason my order had not been shipped. He told me they were closed and he was getting ready to leave - call back tomorrow. I told him the website customer service hours and he said, "well I don't know why it says that. I'm leaving. Call back tomorrow."

Called my bank the next morning and had them cancel the payment! I AM DONE WITH THESE GUYS! Called East Coast TVs and told them I wanted to cancel my order because it has been over 1 week and they haven't even shipped my camcorder. They said the item was on backorder and that is why it didn't ship. Why did the website said the item was "In Stock" and why did they tell me it would ship the day after I ordered it? Your guys is as good as mine, but the answer is that this company is SHADY! BEWARE OF LIES AND FRAUD!!!!

majuharaan
08-27-2011, 09:33 PM
Hi, just been reading through this before I buy. Well after I have enough money saved up that is, I'm going get something from EASTCOAST TV just wanted to breathe some life into this thread until then, I am the type to span the endless vastitude of the internet looking for the best deal, and eastcoasttv seems to be it, only you have to wonder how?...however most negativity i've seen has been your standard skeptic on the edge of boiling over on the notion that its a scam because they didnt recieve the perfect treatment or had a shipping mishaps, I mean imagine how many people they probably have daily calling in and questioning them and thier methods. The pay-on-delivery helps put to rest my suspicions. Though the idea of a portable creditcard scanner is scary, but hell for $200 savings I don't care if the delivery guy wants me to swipe my credit card through his ass crack.

ImRizzo
08-28-2011, 09:38 AM
Hi, just been reading through this before I buy. Well after I have enough money saved up that is, I'm going get something from EASTCOAST TV just wanted to breathe some life into this thread until then, I am the type to span the endless vastitude of the internet looking for the best deal, and eastcoasttv seems to be it, only you have to wonder how?...however most negativity i've seen has been your standard skeptic on the edge of boiling over on the notion that its a scam because they didnt recieve the perfect treatment or had a shipping mishaps, I mean imagine how many people they probably have daily calling in and questioning them and thier methods. The pay-on-delivery helps put to rest my suspicions. Though the idea of a portable creditcard scanner is scary, but hell for $200 savings I don't care if the delivery guy wants me to swipe my credit card through his ass crack.

I dealt with them with no problems on their end, (because I hesitated ordering for 2 days, and then got delayed for Jewish Holidays) but on their end all was great, plus I saved and additional 2% by paying cash. They delivery service was great and responsive, they seem to have better delivery control in the tri-state area, beyond that perimeter they are at the mercy of secondary delivery companies. They even called the day after delivery to confirm if all was Ok !

ttibroc46
08-29-2011, 11:47 AM
This is my first post on any forum. I apologize for being so winded but I wanted to tell my experience with EASTCOASTTV. Because there has to be others the same reluctances as I had.



I've been looking at the new TC-P65VT30 from Panasonic (and also last year at their VT25 model). Scoping out the big plasma's waiting for the day my 60" Mitsubishi projection went out. It finally did. The local BestBuy had the VT30 for $3800.00 on sale. Plus tax, delivery and haul away would bring it up to around $4200.00

I started looking online and came across EASTCOASTTV. They had it for $3149.00 plus $39.00 shipping. And no tax! Also a 2% discount on HDTV's! Which would bring it to around $3120.00!

Then I started Googleing online for reviews on ECTV and came across this thread. After going thru the posts on here man I was leery in ordering from them. But hey I'm a thrifty (cheap) bastage and the thought of saving over a $1000.00 on my dream TV was too hard to pass up.

I ordered the TV from ECTV Friday August 19th 2011. On Sunday August 21st I received a phone call from Stephen there. He told me they could not honor the 2% discount because I was using a credit card and not paying by a certified check, money order or wire transfer. And COD was out because of the distance. I live in Georgia. He said if I liked I could send a check to them to get the additional 2%. I was kinda bummed about this and didn't really wanna wait. And after some checking it does stipulate this on their website. I figured I was still saving a chunk. So I opted to take the discount off.

Stephen offered me the white-glove delivery (at my door within the week, able to track my shipment, etc) along with some HDMI cable(s) package. I declined mainly because of what I read in here about the white glove delivery and I didn't need the cables.

Stephen then told me he understood I wanted to keep my cost down but really felt I should take advantage their extended warranty. Also at a discounted rate. I also declined this offer. Like I said. Thrifty.

Thursday August 25th they called and said the TV would be delivered the next day (a week after ordering) between 15:00-19:00. After reading some of the horror stories about the delivery service they use out of state I was thinking I'll believe it when I see it. 18:45 came around and we got a call. The delivery was running late and would be there within the hour. And they were. They brought the TV into the room we were setting it up in. Unboxed it, let us examine it for damage and plugged it into power. They were in and out in less than 30 minutes. And even took the old 60" beast off. For an additional $25.00

I have to say I was VERY, VERY reluctant to make this big a purchase online. Especially on the item I purchased. It took me over a month to pull the trigger. But the savings was too hard to pass up. I must say I am very happy with my experience dealing with EASTCOASTTV. And will have no hesitation to do so again. If the price is right.

ImRizzo
08-29-2011, 04:00 PM
I also dealt with Steven/Stephen and was quite satisfied he was courtesy and never really Hi-pressured me.

Duncical
09-02-2011, 01:10 PM
So, looking to buy the Samsung - UN55D8000 and found this vendor. Read a bunch of pages on this thread but its really too much for me to read.

What's the verdict on these guys? I'm probably going to return my sharp 60" led that I got from Costco and the Samsung - UN55D8000 is only a couple hundred bucks more at east coast tv.

Should I be looking at another vendor? Maybe a big box will price match?

Help would be great.

Duncical
09-09-2011, 10:25 PM
Anyone??????????

ImRizzo
09-10-2011, 08:04 AM
So, looking to buy the Samsung - UN55D8000 and found this vendor. Read a bunch of pages on this thread but its really too much for me to read.

What's the verdict on these guys? I'm probably going to return my sharp 60" led that I got from Costco and the Samsung - UN55D8000 is only a couple hundred bucks more at east coast tv.

Should I be looking at another vendor? Maybe a big box will price match?

Help would be great.

I bought my HX929 from them with no problems and no drama. I'm located in the Tri-state area and shipping was provide by a local shipper. Based on your location shipping is consigned to different services, and from where I've seen complaints they are all delivery related. I spoke with Steve/Stephen great guy very helpful.

20 Row Kid
09-12-2011, 02:16 PM
I just ordered (9/7/11)and received (9/9/11)my 65" Panasonic VT30 along with a Blu Ray player and other stuff from Jay at East Coast.
Good surprise it arrived earlier that expected. Where else does that happen!

I used the White Glove delivery since this behemouth weighs over 100 lbs. Two big guys halled it up a flight of stairs and I slipped them a few bucks to set it up on the stand and then onto the cabinet.

The whole process went smoothly and Jay was very helpful in my decision making.

I noticed a few days later that the 3D glasses that were supposed to be in with the TV were not there. I e-mailed Jay thinking that maybe I would get hassled because I did not notice the missing glasses upon delivery, but the next day without a word the missing glasses were Fed-Xed to me.

This was the first time I purchased from East Coast and was also nervious about such a large purchase from someone I knew nothing about. But I will say that I am very pleased with the whole experience and I would recommend East Coast and use them again.

HighChase
09-14-2011, 09:10 PM
I would like to thank everyone who posted their opinions, research, evidence, investigation, etc. Thank you for your help. It does matter. It matters to me. And others who do not know a lot about TV's and everything else.

OK, just like hundreds of other people I was wondering what is this place named East Coast TV and why their prices are so different compared to other places (Amazon and such)? My search for answers brought me here. I started reading this thread and after first five(?) pages was going to forget about buying a TV from them. Then I clicked on the last page, second to last, third... Somewhere opinions changed. So now I decided to try it. I am going to buy a Samsung UN60D8000. Plus the Megamind bundle. I did some (80 hrs) OT last month thanks to Verizon, Irene and such, and the wife says "OK honey do your thing..." Anyway, the TV is going to be installed in my newly renovated cave (aka "family room"). Since this is my first post as a proof (if it is a proof) of my and the room's existence I'm posting a picture of a wall where the TV is going to be installed. Say Hello to Max - he's in the corner. The wall has a electric receptacle and a HDMI outlet. I am going to place my order tonight or tomorrow. East Coast, you better not screw up!