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Anybody deal with "East Coast TV's"?

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EastCoastTVS
06-22-2009, 11:28 PM
I just purchased a Samsung 52B750 from this vendor. Loved the fast shipping (3 days!), the great price, and the customer service over the phone was also excellent - both with helping me choose the LCD versus the comparable LED, and after delivery, answering some questions after purchase and before delivery, and correcting a shipping error (sent wrong warranty, mailed out the correct one).

Crazy 'bout my new TV, and would definitely buy from East coast again. No worries, guys.
PM us your order number so we can thank you for the positive feedback

sawzalot
06-23-2009, 07:58 AM
I guess 10 % was out of the question, well after doing my homework and research EC price is the same as two other reputable vendors, reason being when the sale tax is added in it is about the same as another company that offers free delivery and setup, so I guess I'll go with ...

Loves2Watch
06-23-2009, 08:24 AM
I guess 10 % was out of the question, well after doing my homework and research EC price is the same as two other reputable vendors, reason being when the sale tax is added in it is about the same as another company that offers free delivery and setup, so I guess I'll go with ...

Go ahead, you can say it...

88peas
06-23-2009, 09:16 AM
I just joined the forum so I know I have no cred, etc., but here's my two cents on a recent purchase. I tried to order a 46g10 late last week on the phone and the sales person tried to upsell me to a g15 for an additional $50. I told him I've read that g10 and g15 are practically the same, and he told me that there is a big difference in quality and that he would include free white glove delivery with the g15. When I responded that I thought all the tvs included free white glove delivery, he told me that the g10 only included "curve side white glove" and they would have to pay extra to get it up to my apt in the elevator. Ridiculous right? I told him to cancel my order and he "checked with his manager" and told me I would get the g10 with "full white glove" delivery.

Yesterday, I checked their website and the price had gone down $20. I called and asked whether I could get the lower price. The same sales person said they don't do price guarantees. I mentioned this forum and he said he would give me the g15 at the same price. Good enough for me.

I received a call from an independent delivery company and the g15 is scheduled to be delivered later this afternoon. Only a 3-4 day turn around. (I live in NYC.) As long as the tv is a g15, new and undamaged, I am very satisfied with the price and the quick turn around on delivery. ECTV tried to upsell and may have misrepresented a little on the white glove delivery and the quality differences in the g10 and g15, but that doesn't really bother me. I almost expect it with pretty much every retailer. As long as you do your research, ECTV seems to be a good/legit retailer. I guess it'll be confirmed or disproved later this afternoon, at least for me.

sawzalot
06-23-2009, 09:50 AM
I just joined the forum so I know I have no cred, etc., but here's my two cents on a recent purchase. I tried to order a 46g10 late last week on the phone and the sales person tried to upsell me to a g15 for an additional $50. I told him I've read that g10 and g15 are practically the same, and he told me that there is a big difference in quality and that he would include free white glove delivery with the g15. When I responded that I thought all the tvs included free white glove delivery, he told me that the g10 only included "curve side white glove" and they would have to pay extra to get it up to my apt in the elevator. Ridiculous right? I told him to cancel my order and he "checked with his manager" and told me I would get the g10 with "full white glove" delivery.

Yesterday, I checked their website and the price had gone down $20. I called and asked whether I could get the lower price. The same sales person said they don't do price guarantees. I mentioned this forum and he said he would give me the g15 at the same price. Good enough for me.

I received a call from an independent delivery company and the g15 is scheduled to be delivered later this afternoon. Only a 3-4 day turn around. (I live in NYC.) As long as the tv is a g15, new and undamaged, I am very satisfied with the price and the quick turn around on delivery. ECTV tried to upsell and may have misrepresented a little on the white glove delivery and the quality differences in the g10 and g15, but that doesn't really bother me. I almost expect it with pretty much every retailer. As long as you do your research, ECTV seems to be a good/legit retailer. I guess it'll be confirmed or disproved later this afternoon, at least for me.

Congrats on the new panel sounds really good for you, if I may ask without being too outlandish could you take a few pics and post them here so other potential buyers can share in your experience with delivery , set-up and such , these are the things that make these forums fly if you know what I mean, we live for this stuff.Congrats again on such a fine unit. :) :hithere:

88peas
06-23-2009, 10:15 AM
Congrats on the new panel sounds really good for you, if I may ask without being too outlandish could you take a few pics and post them here so other potential buyers can share in your experience with delivery , set-up and such , these are the things that make these forums fly if you know what I mean, we live for this stuff.Congrats again on such a fine unit. :) :hithere:

Sure no problem. I'll post some pics once I get it. Might be a dumb question, but should I post under this thread or on a g15 thread (if there is one)?

sawzalot
06-23-2009, 10:22 AM
Sure no problem. I'll post some pics once I get it. Might be a dumb question, but should I post under this thread or on a g15 thread (if there is one)?I guess in this particular case , this thread would be the right place for such a post for those of us following here.I think if you want to be a part of the G15 thread you could post there with many other fine pics of your new panel , heck you might be over there for quite awhile sharing all your thoughts on your new setup. ;) :yippee:

ICLED
06-23-2009, 05:40 PM
http://www.highdefforum.com/887911-post360.html



I have reserved commenting further in this thread until my Samsung UN55B7000 was delivered today, June 23rd. I received an email on the 18th with information about the messenger/freight service confirming my delivery . I want to say from my perspective this has come across as a bit of a witch hunt. I have not seen anyone prove they have been treated unfairly as a consumer when dealing with EC. I didn't know or really care about reviews on rr.com. I'm not sure I read them until a few days ago to see what all the drama was about. Instead I had to read through page after page of this drivel. Some of the petty flame bait and trolling as I'd like to call it, from all party's was enough to stir up emotional dialog. An example, a womens professionalism was questioned for bringing a baby to work at a family owned business. She was obviously distracted and I wanted to convey that with the scenario I described. Regarding what she said about my order being delayed because of shipping problems, I was satisfied with EC's explanation. I tried to give details of my experience so everyone could draw their own conclusions. I felt at ease the next day after the situation was explained to me and the order was confirmed the following Monday. My comments about "hard to keep a straight face" were in reference to the MACK warranty. I've heard nothing but horror stories about them from family and friends, despite it being one of the more popular company's.

I'm here to say everything arrived today as scheduled safe and sound. I didn't pay for 24/7 customer service, 90 day returns or technical support, etc... I payed the lowest possible price that I could find with free shipping and pay upon inspection/delivery. It cost $500-$1000 less than any of the local businesses or any mentioned in this entire thread. I will be recommending ECTV to people I know who want to save a bunch of money. I also believe that members of this forum will buy from EC, while being discrete about it. They will probably not post anything positive in fear of humiliating themselves because of their involvement in this thread.

Anyway the panel is awesome, thanks guys. I was watching a bit of There Will be Blood on blu-ray. The wife walked in the door and she said, “I jizzed in my pants”. I lol.

PFC5
06-23-2009, 06:01 PM
http://www.highdefforum.com/887911-post360.html



I have reserved commenting further in this thread until my Samsung UN55B7000 was delivered today, June 23rd. I received an email on the 18th with information about the messenger/freight service confirming my delivery . I want to say from my perspective this has come across as a bit of a witch hunt. I have not seen anyone prove they have been treated unfairly as a consumer when dealing with EC. I didn't know or really care about reviews on rr.com. I'm not sure I read them until a few days ago to see what all the drama was about. Instead I had to read through page after page of this drivel. Some of the petty flame bait and trolling as I'd like to call it, from all party's was enough to stir up emotional dialog. An example, a womens professionalism was questioned for bringing a baby to work at a family owned business. She was obviously distracted and I wanted to convey that with the scenario I described. Regarding what she said about my order being delayed because of shipping problems, I was satisfied with EC's explanation. I tried to give details of my experience so everyone could draw their own conclusions. I felt at ease the next day after the situation was explained to me and the order was confirmed the following Monday. My comments about "hard to keep a straight face" were in reference to the MACK warranty. I've heard nothing but horror stories about them from family and friends, despite it being one of the more popular company's.

I'm here to say everything arrived today as scheduled safe and sound. I didn't pay for 24/7 customer service, 90 day returns or technical support, etc... I payed the lowest possible price that I could find with free shipping and pay upon inspection/delivery. It cost $500-$1000 less than any of the local businesses or any mentioned in this entire thread. I will be recommending ECTV to people I know who want to save a bunch of money. I also believe that members of this forum will buy from EC, while being discrete about it. They will probably not post anything positive in fear of humiliating themselves because of their involvement in this thread.

Anyway the panel is awesome, thanks guys. I was watching a bit of There Will be Blood on blu-ray. The wife walked in the door and she said, “I jizzed in my pants”. I lol.

Thanks for the update.

In regard to the portion I highlighted, I would hope this didn't happen with the members here and I do not expect this to happen. I know if i ordered from them, I would give an honest review of the service and i would hope the same is true for the other members and with most I am sure they would. In fact, Sawzalot has been a "skeptic/critic" but has been thinking about buying from them, so I am sure if another members tries them, they will not have "fear humiliating themselves" since i would not allow that anyway. ;)

Enjoy your new toy! :hithere:

KidHorn
06-23-2009, 06:09 PM
I just ordered a panasonic G15 from ECTV. I originally wanted a G10, but was convinced to get the G15 for $100 more. I investigated the G15 and decided it wasn't worth the extra $100 and wanted to switch back to the G10. They were sold out of the G10, so I'm getting the G15. The price on the G15 was less than all but a few charge for the G10, so I'm not too upset.

The TV is scheduled to arrive next tuesday. I'll post how it works out.

sawzalot
06-23-2009, 06:20 PM
Thanks for the update.

In regard to the portion I highlighted, I would hope this didn't happen with the members here and I do not expect this to happen. I know if i ordered from them, I would give an honest review of the service and i would hope the same is true for the other members and with most I am sure they would. In fact, Sawzalot has been a "skeptic/critic" but has been thinking about buying from them, so I am sure if another members tries them, they will not have "fear humiliating themselves" since i would not allow that anyway. ;)

Enjoy your new toy! :hithere:Thank you for looking out PFC5 I for one would love to see this work out for the best, for everyone not just ECTV, I surely hope it does.

sawzalot
06-23-2009, 06:30 PM
http://www.highdefforum.com/887911-post360.html



I have reserved commenting further in this thread until my Samsung UN55B7000 was delivered today, June 23rd. I received an email on the 18th with information about the messenger/freight service confirming my delivery . I want to say from my perspective this has come across as a bit of a witch hunt. I have not seen anyone prove they have been treated unfairly as a consumer when dealing with EC. I didn't know or really care about reviews on rr.com. I'm not sure I read them until a few days ago to see what all the drama was about. Instead I had to read through page after page of this drivel. Some of the petty flame bait and trolling as I'd like to call it, from all party's was enough to stir up emotional dialog. An example, a womens professionalism was questioned for bringing a baby to work at a family owned business. She was obviously distracted and I wanted to convey that with the scenario I described. Regarding what she said about my order being delayed because of shipping problems, I was satisfied with EC's explanation. I tried to give details of my experience so everyone could draw their own conclusions. I felt at ease the next day after the situation was explained to me and the order was confirmed the following Monday. My comments about "hard to keep a straight face" were in reference to the MACK warranty. I've heard nothing but horror stories about them from family and friends, despite it being one of the more popular company's.

I'm here to say everything arrived today as scheduled safe and sound. I didn't pay for 24/7 customer service, 90 day returns or technical support, etc... I payed the lowest possible price that I could find with free shipping and pay upon inspection/delivery. It cost $500-$1000 less than any of the local businesses or any mentioned in this entire thread. I will be recommending ECTV to people I know who want to save a bunch of money. I also believe that members of this forum will buy from EC, while being discrete about it. They will probably not post anything positive in fear of humiliating themselves because of their involvement in this thread.

Anyway the panel is awesome, thanks guys. I was watching a bit of There Will be Blood on blu-ray. The wife walked in the door and she said, “I jizzed in my pants”. I lol.

I went back and read all posts again by the ECTV, I then went to there site and read "about us" and any other pertinent information about them and no where does it say that they are a FAMILY OWNED BUSINESS so your statement makes me wonder,Why would you say that ? How would you know that ?

ICLED
06-23-2009, 09:18 PM
I went back and read all posts again by the ECTV, I then went to there site and read "about us" and any other pertinent information about them and no where does it say that they are a FAMILY OWNED BUSINESS so your statement makes me wonder,Why would you say that ? How would you know that ?

http://www.highdefforum.com/890044-post437.html

Read here Sherlock Holmes, wow! Your are beggining to scare me with your conspiracy theories.

I included a pic of the set, not really showing justice, 12megs reduced down to whatever is allowed here. Standard settings but, I tweeked the BLACK feature to darkest for the Plasmaholics.

http://www.highdefforum.com/892002-post791.html

PFC5
06-23-2009, 09:27 PM
http://www.highdefforum.com/890044-post437.html

Read here Sherlock Holmes, wow! Your are beggining to scare me with your conspiracy theories.

I included a pic of the set, not really showing justice, 12megs reduced down to whatever is allowed here. Standard settings but, I tweeked the BLACK feature to darkest for the Plasmaholics.

I believe that the ECTV post you are referring to was in regards to having another business before that started at home and not this business as this current business is in a warehouse district from what I could see at Googlemaps.com.

I have my business in my home, but it is not a "family run" business as I am the only one in my family that works in this business, so just because my business is in my home it is not a "Family run" business.

Nothing to argue about though IMO. ;)

ICLED
06-23-2009, 09:39 PM
I believe that the ECTV post you are referring to was in regards to having another business before that started at home and not this business as this current business is in a warehouse district from what I could see at Googlemaps.com.

I have my business in my home, but it is not a "family run" business as I am the only one in my family that works in this business, so just because my business is in my home it is not a "Family run" business.

Nothing to argue about though IMO. ;)

Awesome, I dunno know, don't really care. I'm here to enjoy the forums guys. I got the information I needed. I hope to stick around and enjoy them some more and contribute. I'm done with this subject. People can continue to :horse: if they want.

Nerologic
06-24-2009, 01:47 AM
Long time lurker here.

Thanks to this thread i will now avoid this vendor in the future. I was actually pretty intrigued by some of their prices on the Panny G10 series Plasma's. I almost bit the bullet and ordered from them but than i searched through google to see if i can find anything on them and came across this thread.

sawzalot
06-24-2009, 06:24 AM
http://www.highdefforum.com/890044-post437.html

Read here Sherlock Holmes, wow! Your are beggining to scare me with your conspiracy theories.

I included a pic of the set, not really showing justice, 12megs reduced down to whatever is allowed here. Standard settings but, I tweeked the BLACK feature to darkest for the Plasmaholics.

http://www.highdefforum.com/892002-post791.htmlObviously you interpret the meaning of words differently than most others , so why bother using words at all , just use question marks for all your letters and we will most definitely get the meaning and if not I'm sure you will explain. ;)

I for one would have a serious problem with any individual bringing their baby to work, IMO that person would have some trouble meeting their job requirements when they are tending to children which could make my business look bad. :)

Nice try Watson.

Loves2Watch
06-24-2009, 06:30 AM
http://www.highdefforum.com/890044-post437.html

Read here Sherlock Holmes, wow! Your are beggining to scare me with your conspiracy theories.

I included a pic of the set, not really showing justice, 12megs reduced down to whatever is allowed here. Standard settings but, I tweeked the BLACK feature to darkest for the Plasmaholics.

http://www.highdefforum.com/892002-post791.html

Is that banding I see?

pjc
06-24-2009, 07:27 AM
Is that banding I see?

Looks like it, but could that just be from the angle the picture was taken?

PFC5
06-24-2009, 01:49 PM
Long time lurker here.

Thanks to this thread i will now avoid this vendor in the future. I was actually pretty intrigued by some of their prices on the Panny G10 series Plasma's. I almost bit the bullet and ordered from them but than i searched through google to see if i can find anything on them and came across this thread.

Welcome to the forum! :hithere:

Just for the record, if you read through all the pages of this very long thread, this retailer does seem to offer good prices and has a unique model with their pay on delivery & inspection model.

There have been a lot of new members here that are very pleased with this method of paying. There have been a couple of people that have had issues, but ECTV seems to have satisfied everyone of them that posted here. This is all in the thread so I suggest you read the thread before deciding for yourself.

We have not had a long time member buy anything yet and they all are new members signing up to post since when a Google search is done on this company, this thread is listed as the second link from what they have said.

I hope we get a long time member who needs a new display willing to give them a try so we can KNOW that a long time member we know is satisfied with the retailer. I would do it myself but since I already have 4 HDTVs the only way I could justify another one is to sell my 47" LCD to get a plasma to replace it. But then i would have to sell my 47" LCD to someone to recover part of the money. I am too busy with work right now to do this.

I suggest you read through the whole thread and then make up your own mind about this vendor. ;)

Nerologic
06-24-2009, 02:41 PM
Welcome to the forum! :hithere:

Just for the record, if you read through all the pages of this very long thread, this retailer does seem to offer good prices and has a unique model with their pay on delivery & inspection model.

There have been a lot of new members here that are very pleased with this method of paying. There have been a couple of people that have had issues, but ECTV seems to have satisfied everyone of them that posted here. This is all in the thread so I suggest you read the thread before deciding for yourself.

We have not had a long time member buy anything yet and they all are new members signing up to post since when a Google search is done on this company, this thread is listed as the second link from what they have said.

I hope we get a long time member who needs a new display willing to give them a try so we can KNOW that a long time member we know is satisfied with the retailer. I would do it myself but since I already have 4 HDTVs the only way I could justify another one is to sell my 47" LCD to get a plasma to replace it. But then i would have to sell my 47" LCD to someone to recover part of the money. I am too busy with work right now to do this.

I suggest you read through the whole thread and then make up your own mind about this vendor. ;)

Thank you for the welcome. I am a long time poster over at the AVSForums, my username on there is "iVersatile." I have been lurking these forums for quite sometime now, I just never got around to registering. I am glad i did now, seems like a friendly bunch over here.

I read through a couple of pages and decided not to go through with it. I do like their method of payment. However, their ratings on ResellerRatingsDotCom seem a little fishy, there is not one single negative review on there. Even companies such as Amazon, Crutchfield, Newegg, (to name a few) have some negative reviews on ResellerRatings. All of the reviews i have read on there seem to follow a pattern. Just seems a little iffy to me.

PFC5
06-24-2009, 02:54 PM
Thank you for the welcome. I am a long time poster over at the AVSForums, my username on there is "iVersatile." I have been lurking these forums for quite sometime now, I just never got around to registering. I am glad i did now, seems like a friendly bunch over here.

I read through a couple of pages and decided not to go through with it. I do like their method of payment. However, their ratings on ResellerRatingsDotCom seem a little fishy, there is not one single negative review on there. Even companies such as Amazon, Crutchfield, Newegg, (to name a few) have some negative reviews on ResellerRatings. All of the reviews i have read on there seem to follow a pattern. Just seems a little iffy to me.

I am glad you joined. We are a great group of members here is I say so myself. That is why I spend most of my online time here. I am also a member under the same name at AVS as well.

This company is a new company and with the exposure here, I imagine they will go to great lengths to satisfy people as most new companies do. I believe this thread has helped a couple of people who had problems get solved to their satisfaction BECAUSE of this thread, including someone who never inspected and turned on their display before paying and left it in the box until the installer could come about 10 days later. When the installer discovered a crack in the display they ended up making an exception when the new member posted about the issue here and replaced the display for no charge. They did say this was a one time exception, but it helped that person get a display that worked and IMO, showed that this thread serves a good purpose for members.

Personally, I am feeling more confident about this company as time goes on, and if I was buying a display, I would seriously consider them myself at this point and I was one of the biggest skeptics. If you check out Cleveland Plasma at rr.com, they have a PERFECT record with reviews and someone I know and trust posted a review and gave them a perfect score, so very high ratings CAN happen with very good vendors who are not the size of the big boys of retail.

The final decision is yours and whatever you decide is probably best, but I just thought it was fair to explain myself further and how this thread has changed later on from where it started. ;)

Welcome aboard at HDF! :hithere:

Nerologic
06-25-2009, 01:06 PM
I am glad you joined. We are a great group of members here is I say so myself. That is why I spend most of my online time here. I am also a member under the same name at AVS as well.

This company is a new company and with the exposure here, I imagine they will go to great lengths to satisfy people as most new companies do. I believe this thread has helped a couple of people who had problems get solved to their satisfaction BECAUSE of this thread, including someone who never inspected and turned on their display before paying and left it in the box until the installer could come about 10 days later. When the installer discovered a crack in the display they ended up making an exception when the new member posted about the issue here and replaced the display for no charge. They did say this was a one time exception, but it helped that person get a display that worked and IMO, showed that this thread serves a good purpose for members.

Personally, I am feeling more confident about this company as time goes on, and if I was buying a display, I would seriously consider them myself at this point and I was one of the biggest skeptics. If you check out Cleveland Plasma at rr, they have a PERFECT record with reviews and someone I know and trust posted a review and gave them a perfect score, so very high ratings CAN happen with very good vendors who are not the size of the big boys of retail.

The final decision is yours and whatever you decide is probably best, but I just thought it was fair to explain myself further and how this thread has changed later on from where it started. ;)

Welcome aboard at HDF! :hithere:

I am still considering purchasing from them, especially after reading this post. I feel they have really good prices on their website, specifically the model that i am interested in. (The 46G10)

In any case, if i do end up purchasing from them i will post back here and let everyone know how my experience was with their service. I am waiting for the price cut on the 46" Panny's on the 28th, i don't want to jump the gun than regret it later. :p

Thanks again for the welcome. Looking forward to spending more time here.

PFC5
06-25-2009, 04:59 PM
You would do yourself well to take the time to read the whole thread so you have the most info to make your decision. I am not (at this point) recommending them, nor recommending you avoid them as i do not have enough info to feel comfortable with doing that yet. I wanted you to know that i would likely CONSIDER them myself at this point is all. ;)

I think you will like it here on this forum. I am a member of several forums and like this one best for the great people here.

Nerologic
06-26-2009, 12:18 AM
I just ordered a panasonic G15 from ECTV. I originally wanted a G10, but was convinced to get the G15 for $100 more. I investigated the G15 and decided it wasn't worth the extra $100 and wanted to switch back to the G10. They were sold out of the G10, so I'm getting the G15. The price on the G15 was less than all but a few charge for the G10, so I'm not too upset.

The TV is scheduled to arrive next tuesday. I'll post how it works out.

Please do. I am considering purchasing a G10 from them, but still not at ease with the idea.

Nerologic
06-26-2009, 12:44 AM
You would do yourself well to take the time to read the whole thread so you have the most info to make your decision. I am not (at this point) recommending them, nor recommending you avoid them as i do not have enough info to feel comfortable with doing that yet. I wanted you to know that i would likely CONSIDER them myself at this point is all. ;)

I think you will like it here on this forum. I am a member of several forums and like this one best for the great people here.

If i end up buying the TV from them i wonder if Panasonic will honor my warranty. As far as i know, ECTV isn't an authorized Panasonic dealer. Either way, i am still not 100% comfortable ordering from them, even after reading the entire thread. (Thanks for the suggestion)

I don't think they are a bad company, they just need to work out a few kinks. Some of the replies i read from the ECTV representative on these forums did not sound very professional. I don't know what he was trying to accomplish with some of his replies. It's things like those that might make a potential customer weary of purchasing something from them.

I do wish them luck, perhaps i will end up buying from them, but nothing is certain at this point.

unotis
06-26-2009, 07:37 AM
When I was researching on where to buy my Panasonic plasma, I contacted Panasonic and they said as long as it is new and a domestic market plasma it has the regular factory warranty, it doesn't have to be from only an authorized reseller.

Just, register your model and it's serial number with them when you get it and you're good.

At least that is what the Panasonic representative at the factory told me.

sawzalot
06-26-2009, 08:08 AM
When I was researching on where to buy my Panasonic plasma, I contacted Panasonic and they said as long as it is new and a domestic market plasma it has the regular factory warranty, it doesn't have to be from only an authorized reseller.

Just, register your model and it's serial number with them when you get it and you're good.

At least that is what the Panasonic representative at the factory told me.I also have seen that posted here and elsewhere so I believe it to be a safe bet that the warranty will be honored.Good Luck with your new purchase. :yippee:

Nerologic
06-26-2009, 09:53 AM
When I was researching on where to buy my Panasonic plasma, I contacted Panasonic and they said as long as it is new and a domestic market plasma it has the regular factory warranty, it doesn't have to be from only an authorized reseller.

Just, register your model and it's serial number with them when you get it and you're good.

At least that is what the Panasonic representative at the factory told me.

Thanks for the information. That gives me a peace of mind. I don't think i will be purchasing from there, seeing as how BuyDig just matched their price for the model i was looking into.

PFC5
06-26-2009, 11:27 AM
Thanks for the information. That gives me a peace of mind. I don't think i will be purchasing from there, seeing as how BuyDig just matched their price for the model i was looking into.

As you know the price cut from Panasonic goes into effect on 6/28/09, but some may drop prices faster, and some slower so I would think about a week after that date would yield the lowest prices possible in the short term.

Good luck!

KidHorn
07-02-2009, 07:33 PM
I ordered a Panasonic tcp-50g15 from them. It arrived on tuesday. There was a mixup with the delivery guys. I thought the way it worked was the TV was setup and if everything looked OK, I would then pay them. Turns out, the delivery guys just plug in the TV and if it turns on, they want to be paid and then leave. They said it would be an extra $99 to have it setup so I could see a real picture. I told them to take it back. They did. Their delivery people deliver something like 40 TVs a day and don't have time to spend more than a couple of minutes with each customer.

I called East Coast and explained what happened. I also looked on line and found I could get the G10 from Best Buy for the same price they wanted for the G15 and I would just get it from Best Buy. They appologized and offered to sell me the G15 for the same price Best Buy wanted for the G10. I agreed and the TV was delivered today. The delivery guys still only plugged in the TV and I was OK with that. The TV is now setup and looks fantastic. It came with the manual, remote and registration card.

I would buy from them again. Their prices are the best and in order to have the lowest prices they have a fast and efficient way to move their TVs. It's just that they need to do a better job of communicating up front that the delivery guys are just going to carry the TV into the house and plug it in to make sure it works. They shouldn't call it white glove delivery when it's not much better than UPS or FedEx.

These guys are just starting out and are doing their best. I don't think they should be penalized for having lower prices. I don't feel they were trying to rip me off. They're going through growing pains just like any other new business and I'm glad I bought from them.

PFC5
07-02-2009, 07:40 PM
Enjoy your new toy and thanks for following up here. :hithere:

Nerologic
07-02-2009, 08:06 PM
I ordered a Panasonic tcp-50g15 from them. It arrived on tuesday. There was a mixup with the delivery guys. I thought the way it worked was the TV was setup and if everything looked OK, I would then pay them. Turns out, the delivery guys just plug in the TV and if it turns on, they want to be paid and then leave. They said it would be an extra $99 to have it setup so I could see a real picture. I told them to take it back. They did. Their delivery people deliver something like 40 TVs a day and don't have time to spend more than a couple of minutes with each customer.

I called East Coast and explained what happened. I also looked on line and found I could get the G10 from Best Buy for the same price they wanted for the G15 and I would just get it from Best Buy. They appologized and offered to sell me the G15 for the same price Best Buy wanted for the G10. I agreed and the TV was delivered today. The delivery guys still only plugged in the TV and I was OK with that. The TV is now setup and looks fantastic. It came with the manual, remote and registration card.

I would buy from them again. Their prices are the best and in order to have the lowest prices they have a fast and efficient way to move their TVs. It's just that they need to do a better job of communicating up front that the delivery guys are just going to carry the TV into the house and plug it in to make sure it works. They shouldn't call it white glove delivery when it's not much better than UPS or FedEx.

These guys are just starting out and are doing their best. I don't think they should be penalized for having lower prices. I don't feel they were trying to rip me off. They're going through growing pains just like any other new business and I'm glad I bought from them.

Hi there,

I am glad to hear that everything went well, thanks for the update. enjoy your new TV!

EastCoastTVS
07-03-2009, 01:19 PM
Dear Kidhorn,
Enjoy your New TV.
Thank you for purchasing from us and we really appreciate the business we hope you recommend your family and friends to us for future TV purchases.

We would like to explain the "Pay Upon Delivery" White glove shipping service; large flat screens are very fragile and break very easily during transit, There is a 2% -3% chance that your new flat screen will come damaged using a large trucking company shipped cross country. FedEx or UPS will not insure Plasma TVs because they use conveyor belts that would almost guarantee that a 50" Plasma TV would crack during transit. East Coast TV's uses only a messenger service, each TV is carefully placed on a large van or a small truck and delivered to the customers door. It is true that the messenger service that we use has about 40 TVs on one route (they ship for 4 of the largest TV e-tailers in the industry). Upon delivery we encourage our customer to Plug in the power and inspect for any freight damage prior to paying for the TV.


Once again, Thank You very much for your purchase.

TomAce699
07-07-2009, 02:15 PM
Hi, new to the forum, just wanted to pass on my experience with East Coast Tvs.

Placed an order this morning on their website for a Samsung PN63B550, selected the pay by check method. Of course, had immediate buyers remorse (for no apparent reason--had done some prelim research and found generally positive reviews for ECTV) After placing order, I did a bit more research and found this thread--which I have spent the last few hours reading from the beginning :eyecrazy

Received a call within a couple of hours of placing order from "Jimmy" to confirm the order (coincidentally as I was about halfway through the thread and had my hackles raised). He made a couple of attempts (not unpleasant) to upsell me the extended warranty, which I declined. I then was told that the "white glove" included only curb-side delivery. I inquired as to how I was to plug in and confirm that the TV was in working condition at the curb? Jimmy informed me that for in home "white glove" delivery, it would be an extra ~$60 (don't remember the exact number) but that he would throw it in if I purchased the $249 extended warranty. I told him that I must have been mistaken in my understanding of how purchasing a TV worked with them (i.e. pay after you're happy!) and cancelled the order. Not sure what to think now, the price was definitely good, but this experience combined with this thread has made me uneasy.

Also, I can't understand how my experience above vis a vis the $60 fee jibes with East Coast TVs indication below that the customer can plug in power etc... prior to paying for the TV.

Dear Kidhorn,
Enjoy your New TV.
Thank you for purchasing from us and we really appreciate the business we hope you recommend your family and friends to us for future TV purchases.

We would like to explain the "Pay Upon Delivery" White glove shipping service; large flat screens are very fragile and break very easily during transit, There is a 2% -3% chance that your new flat screen will come damaged using a large trucking company shipped cross country. FedEx or UPS will not insure Plasma TVs because they use conveyor belts that would almost guarantee that a 50" Plasma TV would crack during transit. East Coast TV's uses only a messenger service, each TV is carefully placed on a large van or a small truck and delivered to the customers door. It is true that the messenger service that we use has about 40 TVs on one route (they ship for 4 of the largest TV e-tailers in the industry). Upon delivery we encourage our customer to Plug in the power and inspect for any freight damage prior to paying for the TV.


Once again, Thank You very much for your purchase.

sawzalot
07-07-2009, 02:25 PM
Well Tom unless they have changed the policy "pay when satisfied" something seems a bit strange as this is all they have preached about here on this forum.Thanks for that very informative post.

PFC5
07-07-2009, 02:33 PM
This has me concerned as well.

It seems some of the salesmen are trying so hard to sell an extended warranty through unscrupulous means (IMO) by saying White Glove is only to the curb when it has been said here by the company that it includes bringing it into the house and plugging it in to make sure it works BEFORE paying.

Hopefully someone there can respond and if they changed the policy, then it needs to be said here that it has changed. If the policy has not changed, then they need to do something about these salesmen who are lying to customers, to try to up sell those warranties.

Nerologic
07-07-2009, 02:35 PM
Well Tom unless they have changed the policy "pay when satisfied" something seems a bit strange as this is all they have preached about here on this forum.Thanks for that very informative post.

:what: They are so inconsistent with what they say. I was honestly looking at purchasing from them in the upcoming week, but now after that post i am weary.

East Coast TV's needs to get their act together. They just lost a customer in me.

unotis
07-07-2009, 04:34 PM
Of course, you have to wonder about how many of the positive and negative posts about experience with "East Coast TV's" are real or could be just something someone that was just cruising the forum and came upon and then decided to post he made up just to stir up the thread a little?

Especially since most are not long term forum members. :rolleyes:

TomAce699
07-07-2009, 09:09 PM
Quick update: I received a call this evening from Tony, sales manager at ECTV. Tony had read my post from earlier today and was able to determine who I was since I guess I was the only guy who had cancelled a 63" Samsung order today (which I assume is how he got my phone #). He indicated that the salesperson, Jimmy, had been over zealous in his pursuit of the extended warranty and had misrepresented their policy on in-home white glove delivery on every TV--i.e. ECTV does not charge for in-home white glove delivery (and this is, in fact, included on all TVs), but the sales guy used this as a lever to get me to buy a warranty and incentivized me to do so by waiving the fictitious fee.

Tony did seem motivated to make things right and offered to expedite shipping for me for delivery on Thursday. I told him I'd sleep on it and get back to him in the morning.

Nerologic
07-07-2009, 09:33 PM
Quick update: I received a call this evening from Tony, sales manager at ECTV. Tony had read my post from earlier today and was able to determine who I was since I guess I was the only guy who had cancelled a 63" Samsung order today (which I assume is how he got my phone #). He indicated that the salesperson, Jimmy, had been over zealous in his pursuit of the extended warranty and had misrepresented their policy on in-home white glove delivery on every TV--i.e. ECTV does not charge for in-home white glove delivery (and this is, in fact, included on all TVs), but the sales guy used this as a lever to get me to buy a warranty and incentivized me to do so by waiving the fictitious fee.

Tony did seem motivated to make things right and offered to expedite shipping for me for delivery on Thursday. I told him I'd sleep on it and get back to him in the morning.

Let us know how it turns out. Good luck to you.

PFC5
07-08-2009, 03:05 AM
Quick update: I received a call this evening from Tony, sales manager at ECTV. Tony had read my post from earlier today and was able to determine who I was since I guess I was the only guy who had cancelled a 63" Samsung order today (which I assume is how he got my phone #). He indicated that the salesperson, Jimmy, had been over zealous in his pursuit of the extended warranty and had misrepresented their policy on in-home white glove delivery on every TV--i.e. ECTV does not charge for in-home white glove delivery (and this is, in fact, included on all TVs), but the sales guy used this as a lever to get me to buy a warranty and incentivized me to do so by waiving the fictitious fee.

Tony did seem motivated to make things right and offered to expedite shipping for me for delivery on Thursday. I told him I'd sleep on it and get back to him in the morning.

They must be wondering how many sales they lose because of that salesman (and maybe others) who pull this hard sell on the warranties and those people just buy from someplace else.

I understand that the warranties are profitable for them, but to even allow their salesmen to lie about things and still keep their jobs bothers me. If I remember correctly, this is not the first time someone posted that this also happened to them. Allowing the salesmen to continue doing this will just make people less likely to buy from them.

JRP3
07-08-2009, 07:01 AM
I wonder if the salesmen are working on commission? That basically gives them the incentive to try and rip you off, not a great system when you think about it.

ferrcad
07-08-2009, 06:29 PM
Well guys I came to this site a about a week ago on the same concern about East Coast TVS... I inquired with them a few times about shipping to Western PA and also asked them about there designated eastern side of the state.. Here are some of the private messages to ECT..

Re: Shipping

--------------------------------------------------------------------------------

Quote:
Originally Posted by EastCoastTVS
Quote:
Originally Posted by ferrcad
I see your delivery area includes PA but more the eastern state than western. Is there free delivery to western PA zip code 16117... I was look at a new TH-65PZ850U tv and was hoping that it was covered under the free shipping area.

Please advise...

sorry we don't ship to your area

Is that not a little false avertisement when your site gives me a free shipping option when I place my state and zip code on checkout? Also, your site states PA along with other states for free white glove shipping it never talks about parts of PA... Would like to order from you guys with your great pricing and was hoping we can work some shipping details out... Please advise...

I never received a response to the last PM so buyer beware please...

EastCoastTVS
07-08-2009, 08:43 PM
Well guys I came to this site a about a week ago on the same concern about East Coast TVS... I inquired with them a few times about shipping to Western PA and also asked them about there designated eastern side of the state.. Here are some of the private messages to ECT..

Re: Shipping

--------------------------------------------------------------------------------

Quote:
Originally Posted by EastCoastTVS
Quote:
Originally Posted by ferrcad
I see your delivery area includes PA but more the eastern state than western. Is there free delivery to western PA zip code 16117... I was look at a new TH-65PZ850U tv and was hoping that it was covered under the free shipping area.

Please advise...

sorry we don't ship to your area

Is that not a little false avertisement when your site gives me a free shipping option when I place my state and zip code on checkout? Also, your site states PA along with other states for free white glove shipping it never talks about parts of PA... Would like to order from you guys with your great pricing and was hoping we can work some shipping details out... Please advise...

I never received a response to the last PM so buyer beware please...



A map link is viewable from any product page on the website.


"White Glove Delivery (Click here to view a map of our White Glove Delivery Area)" (http://www.eastcoasttvs.com/index.php/Free-Shipping-and-White-Glove-Delivery)

When you click on the link it directs you to our delivery area.

Unfortunately 16117 is not in our delivery area.


We can only ship as far as the messenger service that we use will travel, it is not that we don't want to make a sale for a Panasonic 65", we would love to sell it to you, but the messenger service will only travel to certain areas - mostly on the EASTCOAST
Since our business model is new and no website is designed to allow certain areas of a state,
the best solution is to put a map on our website that is viewable from any product page.

A suggestion; if you have any friends in the Philadelphia area we will gladly deliver to your friend please call us at (866) 496-5784.

TomAce699
07-09-2009, 09:09 AM
Update: So after sleeping on it, and based on my conversation with Tony (sales manager), I decided to take a leap of faith and order the TV.
Spoke with Tony ~1pm yesterday to tell him to proceed with the order, received a call ~3:30 from the delivery company indicating a delivery time today(Thursday) between 10 and 2pm. At 10:12 this morning, my doorbell rang with two guys (in uniform)and a giant Samsung TV Box!
They brought the TV in and after an initial hesitation agreed to bring it down to my basement (which took a fair amount of effort--the stairway is tight) They opened the box, plugged in the TV while I registered it with Samsung.
All in all, I am really happy with the experience after a rocky beginning! I've attached a few pictures (of the truck they delivered it in, the actual TV and the box it came in)
Now I just need to find some time to mount this monster on the wall!
Thanks to everyone who provided posts in this thread, they all provided valuable info which allowed me to make a considered judgement on purchasing from ECTV. I think I'll hang around and see what other info is avail!
Quick update: I received a call this evening from Tony, sales manager at ECTV. Tony had read my post from earlier today and was able to determine who I was since I guess I was the only guy who had cancelled a 63" Samsung order today (which I assume is how he got my phone #). He indicated that the salesperson, Jimmy, had been over zealous in his pursuit of the extended warranty and had misrepresented their policy on in-home white glove delivery on every TV--i.e. ECTV does not charge for in-home white glove delivery (and this is, in fact, included on all TVs), but the sales guy used this as a lever to get me to buy a warranty and incentivized me to do so by waiving the fictitious fee.

Tony did seem motivated to make things right and offered to expedite shipping for me for delivery on Thursday. I told him I'd sleep on it and get back to him in the morning.

JC in BK
07-09-2009, 11:06 AM
I recently purchased a Samsung LN40B750 from East Coast TVs - kind of a big deal for me, as my last TV was 19" and the size of a small car.

I had originally planned on getting an LN40B650, because I didn't mind the red trim & the guy at PC Richard highly recommended it. I had been doing my research for a long time - checking out the big retailers (Best Buy, etc.) - too expensive, plus tax, plus shipping (living in NYC = no car); Big Boxes (Costco, etc.) - not the selection I wanted, and still a little pricey, plus tax, plus shipping; then specialty retailers like Amazon & B&H. I live in Brooklyn, and Amazon had a low price, but would charge tax. B&H was a higher price, but if I got it delivered to my friends place in Jersey then drove it to Brooklyn...it was still just as much and kind of a pain.

Over the July 4th weekend I started to get itchy, and wanted this thing ASAP, cause I had my new PS3 and I just couldn't take the small screen low-def anymore. This is when I came upon East Coast TVs. I found that they had the BEST price on the TV I was looking for - but not only that - they had the next model up for about the same price I was going to pay for the lesser model PLUS FREE SHIPPING & NO TAX. Too good to be true? I thought so - so I decided to check out the company. The only negativity I could find was from a few people who likely had no idea what the company was, and thought it to be "sketchy". I checked the BBB website, and they were rated extremely well, plus I'd much rather help out a small local business versus a giant chain - just my preference.

With about the usual trepidation that comes before a big purchase, I placed my order this past Sunday - got a call on Sunday night to confirm that it was indeed me placing the order (thank you, Jimmy), and told me about all the services they offer. I went with the service plan, because I have the worst luck when it comes to everything - and with it I got a free HDMI cable & the white glove delivery.

So the order was placed on Sunday, Monday night I get a call from the shipping company to set up a time to deliver it on TUESDAY (let's count the "business days", everyone). They made sure I'd be home, which I was supposed to be at work, so I left early - awesome - and met the guys outside my door right on time (they were actually there a little early). They came in, took it out of the box, plugged it in, made sure I was cool with everything, ran my card because they only charge you once the thing is delivered, then took off. Within another hour I had it up on the wall, all of my components plugged in and I was ignoring my dog while playing PS3 on my new TV. It was amazing. The next night I got a call from Jimmy @ East Coast to say thanks for my business. With the risk of sounding a little too preachy - this is the way business should be done.

I seriously can't recommend these guys enough. This was the best online shopping experience I've ever had - eat it Ebay & Amazon - and would tell ANYONE in ANY situation to order from these guys. I know I sound like I should be getting paid for this - but again, with the risk of sounding cheesey - they saved me so much money, time, and hassle that I'll take the 10 minutes to spread the word.

-Jason

sawzalot
07-09-2009, 12:56 PM
I recently purchased a Samsung LN40B750 from East Coast TVs - eat it Ebay & Amazon -Jason

From a personal standpoint I kinda like E-Bay and Amazon they have helped me to build up my HT and all media at very reasonable prices, FWIW.

RandyWalters
07-09-2009, 01:32 PM
I have been on the internet since 1994, and in all those years i have never seen so many people post such detailed, overly praisefull, multiple-paragraph stories about the purchase of a TV or anything else for that matter - until the creation of this ECTV thread. Every single one of these one-time-wonder posts wreaks of bullshit. Over on AVS, almost all of the thousands of posts from people that bought a new TV are only one or two lines, not scripted novels like you see in this thread.

Anybody that believes these over-the-top and obviously fake stories is a fool. When will this sham ever end? :banana:

JC in BK
07-09-2009, 02:01 PM
So, just to be clear - you're calling me a liar, Mr. Walters?

ckone180
07-09-2009, 02:03 PM
I have to be honest here, the site looks a lot like the one that was busted a while back, just with a little more care in design. ShopElectrics or something like that. It really smells bad. The new member just diehards and looking to argue about this company. I have never experienced the type of people defending this crap. If I liked a store I would say it, then if others started to denounce them, well, that is where my loyalty ends. No reason to fight about it. Hmmm, strange.:2cents

ckone180
07-09-2009, 02:05 PM
So, just to be clear - you're calling me a liar, Mr. Walters?

I didn't read where Randy called you a liar. You may or may not have had a good dealing with ECTV, but leave it there. You stated you liked them, he stated it smelled fishy. WOW, get over it. It smells out loud!
:what:

ckone180
07-09-2009, 02:07 PM
I know I sound like I should be getting paid for this

-Jason

I am not really sure you are NOT getting paid for this.

ckone180
07-09-2009, 02:09 PM
Also, why are the prices for everything they sell considered cheap? I purchased some of the items they have for much less, and at a box store. Not even online. Hmm.

JC in BK
07-09-2009, 02:43 PM
I didn't read where Randy called you a liar. You may or may not have had a good dealing with ECTV, but leave it there. You stated you liked them, he stated it smelled fishy. WOW, get over it. It smells out loud!
:what:

That would be the "obviously fake" part.

Next time what do you need? Photos of my order confirmation/receipts/delivery/& install? How about my dental records? Anyway - it's a shame that excitement is frowned upon and taken by you negativity-driven forum-nerds to be untrue. I'm a normal guy who wanted to share a story of a great experience for others who may have had hesitations like me. Sorry for elaborating, there's no need argue. You guys won't hear from me anymore, so have fun living in your Mom's basement.

Nerologic
07-09-2009, 02:54 PM
That would be the "obviously fake" part.

Next time what do you need? Photos of my order confirmation/receipts/delivery/& install? How about my dental records? Anyway - it's a shame that excitement is frowned upon and taken by you negativity-driven forum-nerds to be untrue. I'm a normal guy who wanted to share a story of a great experience for others who may have had hesitations like me. Sorry for elaborating, there's no need argue. You guys won't hear from me anymore, so have fun living in your Mom's basement.

I wouldn't worry about what other people say. If you are indeed a real customer who purchased a product from ECTV and are happy with your purchase, enjoy it! don't waste your time arguing with other members. I don't know Randy on a personal level but i know him from the "Other Forum" and he is a member who always tries to help and give his opinions. I can understand where he is coming from, especially after the story about the poor woman who almost got stuck with a broken TV.

I was actually considering buying from them on Friday but i don't know yet, it's not certain. If i do - i will probably hesitate on posting my experience on here in fear of getting flamed. (lol)

Grats on the new TV and like i said enjoy it! :yippee:

EastCoastTVS
07-09-2009, 03:06 PM
posted by rwalters: Anybody that believes these over-the-top and obviously fake stories is a fool. When will this sham ever end? :banana:


Why are you calling my customers experiences "obviously fake". You never experienced our service we don't know why this forum keeps trying to hurt us, when we ask long time members on this forum to help us get vindicated... we get the door slammed on us. We have read all kind of excuses such as, I wont waste my time, I have work to do that pays me money, but yet you find the time to write on RR.com forum.

Every one of our reviews are 100% true by real customers that purchased from us.


Why after real customer experience on this forum we get a many long time members claiming that they must be fake?

Why are long time members (all from out of our shipping area except for one) and the one at first claimed that he was thinking of purchasing from us then stated "I dont believe that one long time member has even thought about buying from EC"

Why are people trying to shut up my customers by stating
don't waste your time arguing with other members

Nerologic
07-09-2009, 03:23 PM
posted by walters: Anybody that believes these over-the-top and obviously fake stories is a fool. When will this sham ever end? :banana:


Why are you calling my customers experiences "obviously fake". you never experienced our service we don't know why this forum keeps bashing us, when we ask long time members on this forum to help us get vindicated we get the door slammed on us. we have read all kind of excuses such as, I wont waste my time, I have work to do that pays me money, but yet you find the time to write on rr.com forum.

Every one of our reviews are 100% true by real customers that purchased from us


why after real customer experience on this forum we get a many long time members claiming that they must be fake.

Why are long time members (all from out of our shipping area except for one). and the one at first claimed that he was thinking of purchasing from us then stated "I dont believe that one long time member has even thought about buying from EC"

Why are people trying to shut up my customers by stating
don't waste your time arguing with other members

As you know, i PMed you before and asked you if you deliver to my area and you replied with "yes we deliver there" I am a real person interested in your service.

When i told JC in BK not to waste his time arguing with other members i simply meant to not worry about other posters. He has nothing to prove, he should just enjoy his new television set and move on.

I am willing to buy from you and post my experience on here. I know i am not a long time member of this forum - but i am a long time member of several other forums. If my experience with your company is as great as some of the people who posted on here saying it is than i will gladly share that with other forum members and possibly even recommend ECTV's to them.

I have seen a few threads on other forums tearing your company apart and i reply to those posts by linking them to replies of happy customers who purchased from you. No conspiracy here.

EastCoastTVS
07-09-2009, 03:39 PM
As you know, i PMed you before and asked you if you deliver to my area and you replied with "yes we deliver there" I am a real person interested in your service.

When i told JC in BK not to waste his time arguing with other members i simply meant to not worry about other posters. He has nothing to prove, he should just enjoy his new television set and move on.

I am willing to buy from you and post my experience on here. I know i am not a long time member of this forum - but i am a long time member of several other forums. If my experience with your company is as great as some of the people who posted on here saying it is than i will gladly share that with other forum members and possibly even recommend ECTV's to them.

I have seen a few threads on other forums tearing your company apart and i reply to those posts by linking them to replies of happy customers who purchased from you. No conspiracy here.

you live in our shipping area, and we would love to sell you a Panasonic tcp46g10
we are very proud of our service it is called "pay upon delivery"

You get to inspect the TV prior to paying for it

When are you planing to make a purchase :

Nerologic
07-09-2009, 03:44 PM
when are you planing to make a purchase :

During the weekend. if not by than, definitely Monday.

PFC5
07-09-2009, 03:45 PM
when are you planing to make a purchase :

During the weekend. if not by than, definitely Monday.

This should be handled in a PM, not in an open forum please. ;)

EastCoastTVS
07-09-2009, 03:49 PM
During the weekend. if not by than, definitely Monday.

if you buy from us or not enjoy your new tv.

Nerologic
07-09-2009, 03:50 PM
This should be handled in a PM, not in an open forum please. ;)

Sorry about that. I will be more careful next time.

jam269
07-09-2009, 04:04 PM
About a month ago, I found this thread by googling ECT after finding good prices on the models I was considering (I live in MA). I read the entire thing :eyecrazy (2 Hours of my life I'll never get back...)

I decided to wait a little longer for my purchase...

Anyway, I'm willing to buy from ECT when the time is right. I was happy to see that this thread almost got taken out of the front page... Almost... Sigh... :banghead:

IGExpandingPan
07-09-2009, 05:00 PM
I didn't buy from ECTV, I'm not on the east coast. I bought from Costco. CEVA delivery took a week, they were an hour past their window, and they need better linking between Costco and their ordering status site.

I have to admit I like the concept of delivery for big items like 40+ inch TVs, and there are advantages to the pay on delivery model. But when there are a plethora of established retailers with decent return policies, I'm not that worried about it. All things being equal I tend to support the little guy, but it's hard to beat an established reputation even with a free HDMI cable. Product knowledge and support is what I find missing in the retail theater.

Given the choice, odds are I'd go for a big box store for an HDTV, one with a good return policy and preferably a warranty above and beyond the factory. I'm happy to pay in advance if I get this.

EastCoastTVS
07-09-2009, 07:37 PM
About a month ago, I found this thread by googling ECT after finding good prices on the models I was considering (I live in MA). I read the entire thing :eyecrazy (2 Hours of my life I'll never get back...)

I decided to wait a little longer for my purchase...

Anyway, I'm willing to buy from ECT when the time is right. I was happy to see that this thread almost got taken out of the front page... Almost... Sigh... :banghead:


Your are correct about the 2 hours this is worse than a bad movie

sawzalot
07-09-2009, 07:58 PM
Your are correct about the 2 hours this is worse than a bad movie
Maybe you should gather up all the actors and go make a sequel in some other forum, especially if you think its so BAD here :hithere:;)
I for one am more than fed up with you, you misquoted me about long time members not even thinking about buying from you go back and re-read my post, it says that I dont believe any have bought from you as I explained before I have no idea what people are thinking I lost those powers many years ago..

zSandman
07-10-2009, 07:22 AM
I bought a Panasonic 42" Plasma from EastCoast. I was too impatient to wait for delivery so I picked it up myself from their warehouse in Linden, NJ. I met Jimmy and two other guys that were there at the time.
We all had a chuckle about this thread and how paranoid people (myself included) are.
The box was opened in front of me and TV plugged in to make sure it's not defective. Then one of the guys helped me load it into my SUV.
I'm happy I bought from them because I got a great deal and if the prices stay low, I would recommend them to friends.

ckone180
07-10-2009, 08:17 AM
I have never experienced this type of euphoria for a company that didn't directly save someones life. The drooling and lust being thrown around is saddening.

For goodness sake, read ECTVs return policy. If you wish a refund, be prepared to drop $270 plus a 10% restocking fee. You have 7 days if your tv is going to fail. Hopefully it dies in less than 6.

This whole thing is silly. If ECTV is legit, I apologize. I am not a long term member either, but the amount of new comers singing the glorious hymns of satisfaction are ridiculous. Why hasn't a long term member signed on? Probably because they have not purchased from ECTV for the same reasons we realize.

We ARE trying to help consumers, and if it looks like a duck, quacks like a duck, then it is MOST LIKELY a duck.

zSandman
07-10-2009, 08:22 AM
No euphoria here, just glad I could save a few bucks. What can I say, I'm cheap.

ckone180
07-10-2009, 08:33 AM
No euphoria here, just glad I could save a few bucks. What can I say, I'm cheap.

Nothing wrong with getting a good deal. Not a thing.

IGExpandingPan
07-10-2009, 11:39 AM
For goodness sake, read ECTVs return policy. If you wish a refund, be prepared to drop $270 plus a 10% restocking fee. You have 7 days if your tv is going to fail. Hopefully it dies in less than 6.


Ok, that sucks. A 10~15% restocking fee is not uncommon for PC parts that are not defective. It is uncommon for televisions, at least from what I've seen. While I tend to support the little guy companies like Costco and Sears will be more than happy to deliver. Both would be more than happy to take a return for any reason. Neither charge a restocking fee. Even some of the little guys don't do this either. COD sounds like a nice feature, but no restocking fee beats it.

PFC5
07-10-2009, 11:54 AM
Here is their policy:

http://www.eastcoasttvs.com/index.php/customer-service

Returns & Replacements All defective products may be returned for a replacement (when available) or a refund. All defective products may be returned within 7 days of delivery date for a replacement or refund. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If you are requesting a refund a 10% restocking fee plus a 135.00 each way shipping charge will be deducted from your total refund

If you wish to return a product you must obtain a Return Merchandise Authorization (RMA) number. To obtain an RMA number, you must call customer service at (866) 496-5784

An RMA number is valid for 3 calendar days from issue date. Products received by East Coast TV's with an expired RMA number will be refused and returned to Customer at Customer's expense. No returns of any type will be accepted without an RMA number and all returns must be shipped prepaid via any messenger service not a common carrier (i.e. USPS, UPS, Airborne, FedEx.) No credit will be issued or replacement sent unless product was received by East Coast TV's.

Yeah I would say a $270.00 (both ways) shipping fee reduction PLUS 10% restocking charge IS a lot. :eek: Someone buying from them better be sure the HDTV they buy is the brand/model they want as the cost of not liking it is very high with this return policy IMO. Plus being only a 7 day window is much shorter than the 30 days typical and as much as 90 day return period from Walmart without ANY restocking fee.

The return policy is something everyone should always check out BEFORE buying from ANY online store. ;)

sawzalot
07-10-2009, 01:17 PM
That is a very strict return policy, one better be damn sure that your panel is working perfectly upon delivery, and even then anything can happen :huh :what: Return policies and warranties are really key in making a purchase, we are talking about a lot of hard earned monies here. :2cents

JRP3
07-10-2009, 03:41 PM
You'd still be covered by warranty for defect, though that would be more of a hassle to deal with than a return.

GymBrat98
07-10-2009, 03:48 PM
Here is their policy:

http://www.eastcoasttvs.com/index.php/customer-service



Yeah I would say a $270.00 (both ways) shipping fee reduction PLUS 10% restocking charge IS a lot. :eek: Someone buying from them better be sure the HDTV they buy is the brand/model they want as the cost of not liking it is very high with this return policy IMO. Plus being only a 7 day window is much shorter than the 30 days typical and as much as 90 day return period from Walmart without ANY restocking fee.

The return policy is something everyone should always check out BEFORE buying from ANY online store. ;)

Wow, that policy makes you think twice. When I had an issue with my TV, they sent a tech to my house, and they shipped me a new motherboard UPS. It didn't cost me a cent. My issue appeared after a 14 day period.

http://i293.photobucket.com/albums/mm49/LIovemykittez/AngelBlueEyes.gif

joela
07-11-2009, 10:00 AM
I found this forum because I was planning to buy a TV from East Coast. Despite concerns, I have gone ahead and ordered a Pioneer KRP-500M from them. It is supposed to be delivered this or next week. I will write about my experience when I receive the monitor.

RandyWalters
07-11-2009, 10:07 AM
I found this forum because I was planning to buy a TV from East Coast. Despite concerns, I have gone ahead and ordered a Pioneer KRP-500M from them.Even though it won't have a warranty?

Grabber07'
07-11-2009, 10:25 AM
I found this forum because I was planning to buy a TV from East Coast. Despite concerns, I have gone ahead and ordered a Pioneer KRP-500M from them. It is supposed to be delivered this or next week. I will write about my experience when I receive the monitor.

I appologize if I come off as rude. But this is your first post and its about this paticular vendor. Even with all of the warnings you went ahead and bought from them.

You sound like you work for East Coast...and are most likely going to post a positive experience in the next week in efforts to bring in more business.

After reading the warranty policy alone.....no saine person would purchase from them. No offense

Nerologic
07-11-2009, 10:59 AM
I appologize if I come off as rude. But this is your first post and its about this paticular vendor. Even with all of the warnings you went ahead and bought from them.

You sound like you work for East Coast...and are most likely going to post a positive experience in the next week in efforts to bring in more business.

After reading the warranty policy alone.....no saine person would purchase from them. No offense

Some of them have to be legit. I don't think all of them are going to be actors, at least i hope not. :eek:

tRidiot
07-11-2009, 11:04 AM
Personally, I'm more turned off by the attitude of the guy who is posting with the company name as a legit representative than by anything else. lol

Except faking reviews, that's pretty high up there, too.

IGExpandingPan
07-11-2009, 01:04 PM
Personally, I'm more turned off by the attitude of the guy who is posting with the company name as a legit representative than by anything else. lol

Except faking reviews, that's pretty high up there, too.

That's pretty sleazy but to be fair the big boys do the same thing. I recall there were issues with representatives from Canon changing the wikipedia site to mirror the manufacturer's site.

The reviews I've seen deal ONLY with them selling the TVs, and even if I presume the reviewers were being honest, that's only one part of the equation, the part that has little to do with ECTV but the carrier they use. Knowing the product, supporting the product are other factors that rank high on my list, which is something lost in our Walmart culture. Accepting returns without a huge restocking fee, replacing a lemon, things that actually protect your investment are more important IMHO than COD service.

sawzalot
07-11-2009, 01:05 PM
Even though it won't have a warranty?Is that because they are not an authorized PIO dealer, so you are really up a creek with this model :eek:

RandyWalters
07-11-2009, 02:29 PM
Is that because they are not an authorized PIO dealer, so you are really up a creek with this model :eek:Correct. Pioneer only warranty's products that are bought from Authorized Online Retailers, and this retailer is NOT on the list:

http://www.pioneerelectronics.com/PUSA/FindStore/Buy+Pioneer+Products+on+the+Internet


There are a lot of online retailers that are not authorized to sell Pioneer TVs and tell prospective customers that since they're getting inventory from an "authorized distribution center" that it does have a warranty, but Pioneer says that doesn't qualify. The SELLER has to be an Authorized Dealer regardless of how they get their inventory. Any non-authorized TV retailer can buy Pioneer inventory at the distribution level, but Pioneer doesn't cover these sets under warranty. This is well known and is well documented all over the internet.

And since there is no factory warranty none of the aftermarket extended warranty companies will be able to sell you an EW since there is no factory warranty to extend.

Here's Pioneer's official policy on their website:


"Unauthorized Internet Dealers

Pioneer does NOT offer a manufacturer's limited warranty for products purchased from anyone who is not an authorized dealer and it does NOT offer rebates or other special opportunities for products purchased from anyone who is not an authorized dealer. Pioneer is not able to identify all persons and companies who claim to be authorized Pioneer dealers.

eBay Sellers

Pioneer does NOT authorize any of its dealers to sell new products on eBay. Pioneer's agreements with its dealers prohibit sales on eBay. Accordingly, Pioneer does not offer its limited manufacturer's warranty or rebates for products purchased from any dealers on eBay."

joela
07-11-2009, 02:30 PM
I am buying the extended warranty from Mack Camera. I spoke to someone from Mack, and he said they will pick up the warranty from Day 91.
I assume if the unit powers up, it should be reliable. I admit to being nervous, but I am relying on Pioneer's reputation for quality.
Don't you agree that it is unlikely that I will receive a defective unit? Or am I being naive?

RandyWalters
07-11-2009, 02:46 PM
I am buying the extended warranty from Mack Camera. I spoke to someone from Mack, and he said they will pick up the warranty from Day 91.
I assume if the unit powers up, it should be reliable. I admit to being nervous, but I am relying on Pioneer's reputation for quality.
Don't you agree that it is unlikely that I will receive a defective unit? Or am I being naive?Mack Camera has specifically stated that they will not warrant a product that is gray market or that did not originally come with a factory warranty. Did you tell that Mack Camera CSR that the TV does not come with a factory warranty in the first place? I bet the CSR you spoke with is unaware of the circumstances of this TV's origin. Call them back, and if they still say they'll cover it, give us his/her first and last name and we'll check into it with the higher-ups at MackCam.

joela
07-11-2009, 03:10 PM
Randy,
I have sent you a private mail on this subject.

EastCoastTVS
07-11-2009, 07:49 PM
We have informed this customer that we are not a authorized PIO dealer and told him to please contact Mack prior to purchasing from us.

Why don't you people compare our return policy to other TV online dealers

ClevelandPlasma.com
Returns:

If an item arrives with noticeable external damage, please refuse the shipment and contact me immediately. Even if an item appears to be in perfect shape, internal inspection must be done while the driver is present. THERE IS NO EXCEPTION TO THIS INTERNAL INSPECTION PROCEDURE.

All defective items will be handled through the manufacturer. Non-defective returns are accepted. There will be a 25% restocking fee. Everything must be returned in the original packaging.

B & H Photo and Video

No Return/Exchange On:

* TVs, combos and monitors 37" and larger once opened
* All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped
* Computers, Software and Hardware once unwrapped
* Any computers built or modified by B&H to customer's specifications
* Special Order merchandise
* Underwater equipment that has been submerged
* Educational tapes and books once unwrapped
* B&H Gift Cards are redeemable for merchandise only and may not be redeemed for cash.

Beach Camera

Return Exceptions:
Although we have a very flexible return policy on most of the items we sell, there are some exceptions.

The following items may not be returned.

* A/V Furniture
* A/V Receivers
* Apple ipods
* Consumables, including but not limited to recordable media, film, digital memory, tapes, batteries, paper, and ink.
* Mobile phones
* Panasonic DVD recorders
* Computers
* Software (after opened)
* Televisions*
* Wall mounting brackets (after the manufacturer's box has been opened)
* Special order items

* All televisions are covered by the Manufacturer Warranty. In home service is available on most TVs depending on the manufacturer and the size of the television. If defective, they will be serviced (repaired or replaced) by a manufacturer authorized service technician. Beachcamera.com can help you locate your nearest Authorized Service Center.

EastCoastTvs

Returns & Replacements
"All defective products may be returned for a replacement (when available) or a refund. All defective products may be returned within 7 days of delivery date for a replacement or refund. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If you are requesting a refund a 10% restocking fee plus a 135.00 each way shipping charge will be deducted from your total refund"

If the product Is manufacturer defective and the customer wants to exchange the TV we will exchange the TV at no cost to the customer within the first week .

If the customer wants a refund there is 10% restocking fee. plus shipping charges both ways

To top it off the customer gets to inspect the TV prior to paying for it.

EastCoastTVS
07-11-2009, 07:58 PM
We dont enjoy displaying our competitors return policies

Please stop trashing ours.

EastCoastTVS
07-11-2009, 08:17 PM
We only deliver from DC metro area to the Boston area
Our competitors deliver nationwide. We can understand why most of them don't accept return's on TVs since they can easily break during transit if the TV is not packed correctly.
The messenger service that we use covers all of our delivery area at least once a week so we will gladly pick up any defective TV for an exchange

EastCoastTVS
07-11-2009, 08:48 PM
PFC5:
We are flattered that you couldn't find a better return policy other than WalMart's.

PFC5
07-11-2009, 09:08 PM
PFC5:
We are flattered that you couldn't find a better return policy other than WalMart's.

Actually. Best Buy & Sears have better return policies also. It seems B&M stores in general have better return policies than online stores except Amazon (bought direct from them and not an affiliate which has it's own policies) has I believe a 30 day return policy like the big box stores. ;)

No question for people who are not sure about which HDTV to buy, the B&M stores are the best choice especially if it is your first HDTV. So if you find out you would rather have a plasma after buying and seeing the poorer black levels of the LCD, or decide you want to lower glare of a LCD after having a plasma delivered, the easiest way to have it not cost more money if you decide to exchange it is to by locally. ;)

I personally have always bought my 4 HDTVs locally because I buy when they have a good sale and negotiate further so I get it for about the same price as the best online prices and many times even better prices than online by negotiating. If I decide it doesn't look as good as i thought in my home lighting, then I just exchange it for something else at no cost. :hithere:

EastCoastTVS
07-11-2009, 09:33 PM
Actually. Best Buy & Sears have better return policies also. It seems B&M stores in general have better return policies than online stores except Amazon (bought direct from them and not an affiliate which has it's own policies) has I believe a 30 day return policy like the big box stores. ;)

No question for people who are not sure about which HDTV to buy, the B&M stores are the best choice especially if it is your first HDTV. So if you find out you would rather have a plasma after buying and seeing the poorer black levels of the LCD, or decide you want to lower glare of a LCD after having a plasma delivered, the easiest way to have it not cost more money if you decide to exchange it is to by locally. ;)

I personally have always bought my 4 HDTVs locally because I buy when they have a good sale and negotiate further so I get it for about the same price as the best online prices and many times even better prices than online by negotiating. If I decide it doesn't look as good as i thought in my home lighting, then I just exchange it for something else at no cost. :hithere:
Now i am really flattered you are comparing us to Bestbuy Sears and Walmart

I disagrees with with you about most B&M stores have a better return policy than ours.
do you have any examples?

I do agree with you that big box stores have a better return policy than most online stores, I can assure you if we were working on the same profit margins as the big box stores, we would also have a more flexible return policy.

You are correct about Amazon return policy , we can only compete in pricing, and our pay upon delivery service is like no other

Give the little guy a chance.

IGExpandingPan
07-11-2009, 10:56 PM
We only deliver from DC metro area to the Boston area
Our competitors deliver nationwide. We can understand why most of them don't accept return's on TVs since they can easily break during transit if the TV is not packed correctly.
The messenger service that we use covers all of our delivery area at least once a week so we will gladly pick up any defective TV for an exchange

Actually this is NOT entirely true. In fact, you sir or ma'am are full of shit. First of all, TVs are boxed to be shipped. They're shipped all over the planet without incident. If a TV is damaged during transport to you, and you report it soon enough, shipping insurance takes care of it, and it becomes the carrier's responsibility. If it's packed incorrectly, it's the shipper's responsibility, or the manufacturer's since they are using their packaging. Newegg for example uses AIT for shipping, and it becomes AIT's problem. Defective merchandise is NOT subject to a restocking fee, and you have your choice dealing with the manufacturer or the company you bought it from, unless a given product is sold from an unauthorized dealer.

Newegg does have a restocking fee, as do many e-retailers, 15% in the case of Newegg. I would say to anyone make sure a given product is what they want before buying from Newegg, but at least Newegg is recognized as an authorized retailer for most if not all manufacturers. You get the manufacturer's warranty when you buy products from them. I didn't buy my TV via Newegg, I bought by Costco. They offer 90 day unlimited returns, free delivery, no restocking fee, and 1 year beyond factory warranty.

PFC5
07-11-2009, 11:05 PM
Now i am really flattered you are comparing us to Bestbuy Sears and Walmart

I disagrees with with you about most B&M stores have a better return policy than ours.
do you have any examples?

I do agree with you that big box stores have a better return policy than most online stores, I can assure you if we were working on the same profit margins as the big box stores, we would also have a more flexible return policy.

You are correct about Amazon return policy , we can only compete in pricing, and our pay upon delivery service is like no other

Give the little guy a chance.

But YOU charge back for the original shipping charges that were supposed to be "free" when someone returns a HDTV. Then you charge for the return shipping as well and require only have a limited number of carriers that are more of a messenger service for those returns on top of that restocking fee.

As was already stated, these HDTVs are shipped from all over the world to get to ANY retailer before even shipping to a customer, so they are ALL shipped likely multiple times even if you bought it in the store and brought it home yourself.

IGExpandingPan
07-11-2009, 11:05 PM
Has anyone bought a TV from "East Coast TV's"? Their prices on the 2009 55" Samsungs seem

http://www.samsung.com/us/peaceofmind/ceddealers.html


When you purchase from an unauthorized dealer you run the risk of buying a product that may have been altered or missing serial numbers which make it ineligible for Samsung's warranty. Additionally, unauthorized dealers may even sell you used/refurbished products as new leaving you with a product well into, past, or void of any applicable warranty. Samsung’s Authorized Dealers have been carefully selected based on their commitment and knowledge of our product, the industry, and customer satisfaction. Additionally, our Authorized Dealers have the training and know-how to assist you in a professional, knowledgeable, and expeditious manner.

Prices seem to be low, but one risks not being covered by the factory warranty.

EastCoastTVS
07-11-2009, 11:26 PM
Actually this is NOT entirely true. In fact, you sir or ma'am are full of shit. First of all, TVs are boxed to be shipped. They're shipped all over the planet without incident. If a TV is damaged during transport to you, and you report it soon enough, shipping insurance takes care of it, and it becomes the carrier's responsibility. If it's packed incorrectly, it's the shipper's responsibility, or the manufacturer's since they are using their packaging. Newegg for example uses AIT for shipping, and it becomes AIT's problem. Defective merchandise is NOT subject to a restocking fee, and you have your choice dealing with the manufacturer or the company you bought it from, unless a given product is sold from an unauthorized dealer.

Newegg does have a restocking fee, as do many e-retailers, 15% in the case of Newegg. I would say to anyone make sure a given product is what they want before buying from Newegg, but at least Newegg is recognized as an authorized retailer for most if not all manufacturers. You get the manufacturer's warranty when you buy products from them. I didn't buy my TV via Newegg, I bought by Costco. They offer 90 day unlimited returns, free delivery, no restocking fee, and 1 year beyond factory warranty.


I was simply pointing a possible reason why most online stores wont take back TVs. SO HOW COME YOU ARE BASHING US, YOU SHOULD BE BASHING THEM FOR NOT HAVING A BETTER RETURN POLICY

WE TAKE BACK TVS IF THEY ARE MANUFACTURER DEFECTIVE FOR AN EXCHANGE

I do know that there is a 2% chance that a large flat screen will come damaged during transit.
We use a small messenger service that minimizes the chance of a damaged screen greatly.

Using foul language only makes you sound like a bully

EastCoastTVS
07-11-2009, 11:29 PM
new egg restocking is 15% percent ours is 10% why is it ok for them ok to charge 15% but not ok for us to charge 10%

Now you sound like pfc5 comparing us to costco

IGExpandingPan
07-11-2009, 11:58 PM
We dont enjoy displaying our competitors return policies

Please stop trashing ours.

No. This thread is about doing business with you, this is fair criticism.

NO e-retailer charges back shipping charges for their televisions as part of their restocking fee. NONE!

$270 + 10% on a $2000 TV = 23.5%
$270 + 10% on a $1500 TV = 28%

This rather puts you on par with Cleavlandplasma, who are also an unauthorized dealer. It's pretty sleazy to claim free shipping, and charge it back if things don't pan out.

A restocking fee of 10~15% is rather normal for e-retailers. 15~30% is extraordinary. However I didn't buy my TV from an e-retailer. I wouldn't buy a big ticket item from an e-retailer unless I was saving over 20%. Someone else might, which would be just fine so long as they knew what they wanted, and was positive they were not going to return an item unless it was defective. Even then, I'd avoid unauthorized dealers as the factory warranty is too valuable to ignore.

I went with a B&M store, Costco. Free delivery, 90 day unlimited return, extra year warranty, and the price was only 8.6% (Tax) higher than Newegg, an authorized dealer. I "would" have supported a well established "little guy", but Costco's deal was so much better than the little guy, and I know for a fact that they stand by their products and will eat the cost of the TV if it explodes up to one year after the warranty expires.

This beats COD & 20~30% restocking fees.

Nerologic
07-11-2009, 11:58 PM
http://www.samsung.com/us/peaceofmind/ceddealers.html



Prices seem to be low, but one risks not being covered by the factory warranty.

That's what i talked about in an earlier post - I asked if Panny would honor their warranty if i bought a TV from ECTV's.

That was the only worry i had about buying from them. I am all for helping the little guy.

IGExpandingPan
07-12-2009, 12:14 AM
I was simply pointing a possible reason why most online stores wont take back TVs. SO HOW COME YOU ARE BASHING US, YOU SHOULD BE BASHING THEM FOR NOT HAVING A BETTER RETURN POLICY

WE TAKE BACK TVS IF THEY ARE MANUFACTURER DEFECTIVE FOR AN EXCHANGE

I do know that there is a 2% chance that a large flat screen will come damaged during transit.
We use a small messenger service that minimizes the chance of a damaged screen greatly.

Using foul language only makes you sound like a bully

If something is damaged in transit, it's the responsibility of the shipping company unless it was a packing issue, then it falls upon the reseller or the manufacturer. It's a non issue. You are full of shit.

I have NO clue where you get this 2% number from. It doesn't matter anyway. If it's damaged during transit, it's not your responsibility. Shipping insurance covers it. If not, you can dispute the charge.

Online retailers WILL take back defective merchandise, at least reputable ones. Some will cover shipping. If they don't, and they are an authorized dealer, deal with the manufacturer. It's a non issue so long as they are an authorized retailer.

I am critical of restocking fees. Yours, theirs, everyone. Unless I'm saving more than 20% I wouldn't risk it, not with a big ticket item. For a big ticket item, I would buy from someone who accepts returns for whatever reason without restocking fees or begging for the shipping charge. Sears charges for shipping, so an exchange might cost you $65. Costco does not.

PFC5
07-12-2009, 12:45 AM
new egg restocking is 15% percent ours is 10% why is it ok for them ok to charge 15% but not ok for us to charge 10%

Now you sound like pfc5 comparing us to costco

Well you thanked me for putting you in the same comparison with such companies. ;)

I think it IS fair to compare the total cost with your competitors both big & small. I like to buy from my local businesses and prefer to help out the small guys even more, but the prices have to be close, but I have paid a little more buying from a local little shop to support them as competition is needed and giving them some business helps keep that competition alive. :D

But i have NEVER heard of ANYONE charging back the "free" shipping for the initial delivery before. Who else does this besides you?

IGExpandingPan
07-12-2009, 01:44 AM
I like to buy from my local businesses and prefer to help out the small guys even more, but the prices have to be close, but I have paid a little more buying from a local little shop to support them as competition is needed and giving them some business helps keep that competition alive. :D

I agree with this. All things being equal, or at least close, I support local business ESP for A/V gear. Knowledge of the goods being sold, and support are worth a premium. Just the local guys didn't carry the TV I wanted nor did they have anything similar in my budget.

But this doesn't mean blindly support the little guy. Reputation is paramount.


But i have NEVER heard of ANYONE charging back the "free" shipping for the initial delivery before. Who else does this besides you?

This is odd, in fact it's beyond odd. It's down right weird, and is worthy of a complaint to the Att. General since it's hard to resolve advertising free shipping & retroactively charging for it. It might not be illegal but who knows.

EastCoastTVS
07-12-2009, 04:43 AM
IGExpandingPan. This thread is about doing business with you, this is fair criticism.

NO e-retailer charges back shipping charges for their televisions as part of their restocking fee. NONE!

Most don't take back TVs to begin with

$270 + 10% on a $2000 TV = 23.5%
$270 + 10% on a $1500 TV = 28%

This rather puts you on par with Cleavlandplasma, who are also an unauthorized dealer. It's pretty sleazy to claim free shipping, and charge it back if things don't pan out.

We don't charge any restocking fees or shipping charges if the product is defective and the customer wants an exchange

Only if the customer decides that they want to return the TV for a refund they would have to pay shipping both ways we believe it is commonsense that shipping charges are nonrefundable.

If the customer picked up a TV at our office in linden and returned the TV to us in linden that customer would only pay a 10% restocking fee.

A restocking fee of 10~15% is rather normal for e-retailers. 15~30% is extraordinary. However I didn't buy my TV from an e-retailer. I wouldn't buy a big ticket item from an e-retailer unless I was saving over 20%. Someone else might, which would be just fine so long as they knew what they wanted, and was positive they were not going to return an item unless it was defective. Even then, I'd avoid unauthorized dealers as the factory warranty is too valuable to ignore.

I went with a B&M store, Costco. Free delivery, 90 day unlimited return, extra year warranty, and the price was only 8.6% (Tax) higher than Newegg, an authorized dealer. I "would" have supported a well established "little guy", but Costco's deal was so much better than the little guy, and I know for a fact that they stand by their products and will eat the cost of the TV if it explodes up to one year after the warranty expires.

This beats COD & 20~30% restocking fees

All TVs come with the manufactures warranty documentation in the box.Pioneer is the only one that doesn't honer their own warranty and they no longer want to sell TVs to the US market.

If you want to support large club stores that pay minimum wage who have no product knowledge Good luck to you.

PFC5
07-12-2009, 04:51 AM
If the initial shipping to the customer is "free" like you claim, then why would you charge it back by reducing their refund if they want a refund instead of an exchange?

EastCoastTVS
07-12-2009, 04:55 AM
Well you thanked me for putting you in the same comparison with such companies. ;)

I think it IS fair to compare the total cost with your competitors both big & small. I like to buy from my local businesses and prefer to help out the small guys even more, but the prices have to be close, but I have paid a little more buying from a local little shop to support them as competition is needed and giving them some business helps keep that competition alive. :D

But i have NEVER heard of ANYONE charging back the "free" shipping for the initial delivery before. Who else does this besides you?

Most E- Retailers don't take back TVs to begin with, as i have already proved to you.

EastCoastTVS
07-12-2009, 05:00 AM
If the initial shipping to the customer is "free" like you claim, then why would you charge it back by reducing their refund if they want a refund instead of an exchange?
Because we paid the shipping charges to the messenger service when the customer placed the order. do you think it is fair that a customer shouldn't have to pay shipping charges that he made us incur if they no longer want the product

again we don't charge any thing if the customer wants an exchange

If the TV is defective it is no fault of the customers, that is why we take the product back at no charge to the customer.

If the customer decided to change his mind about the purchase we charge all costs that the customer made us incur.

PFC5
07-12-2009, 05:06 AM
Because we paid the shipping charges to the messenger service when the customer placed the order. do you think it is fair that a customer shouldn't have to pay shipping charges that he made us incur if they no longer want the product

again we don't charge any thing if the customer wants an exchange

Well other companies do not charge for the initial shipping when they state it is "free". That is what the restocking fee is for. ;)

People need to know that this happens if they decide they do not like the display they buy from you up front IMO. Then THEY can decide if it is fair, despite other companies not charging back for the initial "free" shipping.

EastCoastTVS
07-12-2009, 05:12 AM
Well other companies do not charge for the initial shipping when they state it is "free". That is what the restocking fee is for. ;)

People need to know that this happens if they decide they do not like the display they buy from you up front IMO. Then THEY can decide if it is fair, despite other companies not charging back for the initial "free" shipping.

you say "other companies" can you mention some?

PFC5
07-12-2009, 05:16 AM
you say "other companies" can you mention some?

Any that say they do not charge for the initial shipping fee IF they say "free". Amazon.com for starters. Best Buy also do not charge for the delivery and they certainly do not reduce a refund by what they initial delivery charge would be if it wasn't free. ;)

How is someone supposed to know if they like the display without seeing it in their home and under their home lighting? If you tell them they should check out the displays at the local stores and THEN buy from you can you really say that is "fair" either? :hithere:

EastCoastTVS
07-12-2009, 05:23 AM
The best you can come up with is amazon and bestbuy as i have already stated if we were working on as large as a profit margin as they are, we would also have a more flexible return policy please don't make me repeat myself.

EastCoastTVS
07-12-2009, 05:28 AM
That is the reason why people buy online to save money: if you are looking for a long return policy don't buy from online discounters

IGExpandingPan
07-12-2009, 05:33 AM
Most E- Retailers don't take back TVs to begin with, as i have already proved to you.

Bullshit. You clearly cited sites with restocking fees, so OBVIOUSLY they will. If you want warranty work, you deal with the manufacturer. You "could" deal with the e-tailer, but it's common you ship on your dime, where dealing with the manufacturer they have authorized service centers. It's a non issue so long as you deal with an authorized reseller. This would include Amazon.com, Buy.com, CompUSA, Crutchfield, Tiger Direct, and others.

If you buy though an unauthorized dealer, you might not enjoy the factory warranty. This would include Abes of Maine, Butter Fly Photo, Foto Connection, Overstock.com, PC Mall, YOU, and others.

I would encourage anyone to think twice between mail ordering an HDTV because you often can't ship them by standard carrier, and any non-warranty return is likely to have shipping fees & a 15% restocking fee. You are unusual in the fact that you demand double shipping making a given return a 20~30% loss to the customer.

Please don't lie.


Returns & Replacements
All defective products may be returned for a replacement (when available) or a refund. All defective products may be returned within 7 days of delivery date for a replacement or refund. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If you are requesting a refund a 10% restocking fee plus a 135.00 each way shipping charge will be deducted from your total refund

It seems a defective product doesn't get a full refund upon request, and you only replace them within 7 days. This is pretty horrible. A typical B&M store will provide 30 days for returns, and refunds regardless of the reason. Others 90 days.

IGExpandingPan
07-12-2009, 06:28 AM
The best you can come up with is amazon and bestbuy as i have already stated if we were working on as large as a profit margin as they are, we would also have a more flexible return policy please don't make me repeat myself.

Costco, free shipping, 90 days returns any reason, 1 year extra warranty.

Tigerdirect , Free shipping on some models (presently 7). No charge back for shipping.

Abes of Maine - unauthorized reseller. Free Shipping & Free mount.

Beach Camera - Free Threshold Delivery, white glove $50. Authorized reseller.

ABC Warehouse - Free Shipping limited area - Authorized Dealer

Crutchfield - Free Shipping - Authorized dealer.

No one will charge for free shipping on a return because it was free, except for you.



That is the reason why people buy online to save money: if you are looking for a long return policy don't buy from online discounters

What a load of shit. People buy online for various reasons and presume that the manufacturer warranty applies. I bought online because I knew what I wanted, and I wanted it delivered, but I bought from a B&M online store so I could return it if needed. If a person wants to trade a manufacturer warranty for savings, that's up to them. Overstock does a booming business but they are honest about it. Your kicking and screaming suggests that you know your products are not covered by the manufacturer's warranty, and you're tactfully dodging the issue.

A 7 day return policy is substandard and worthy of criticism. That's pretty piss poor in the retail world where 30 days is standard, where in those 30 days it's generally a matter of law that a product not only work but perform to reasonable expectations. For example doing HD over VGA.

Charging for free shipping is worthy of criticism. That's unheard of and is at the very least deceptive.

IGExpandingPan
07-12-2009, 06:54 AM
Because we paid the shipping charges to the messenger service when the customer placed the order. do you think it is fair that a customer shouldn't have to pay shipping charges that he made us incur if they no longer want the product

It's not fair that you expect the consumer to cough up the dough for a service offered for free if the deal didn't pan out. If you don't think it's fair, don't offer free shipping. The deal between you and your messenger service is not the customer's concern, unless it's clearly itemized on the bill.

again we don't charge any thing if the customer wants an exchange

That should be made clear.

If the TV is defective it is no fault of the customers, that is why we take the product back at no charge to the customer.

That should be made clear. But 7 days is substandard and likely in violation of trade laws.


If the customer decided to change his mind about the purchase we charge all costs that the customer made us incur.

That's the problem. You can't do that. It's one thing if you don't refund shipping charges. Some companies do, others don't. But it's a bill by proxy, a service that was rendered, and as such it's reasonable to not refund that. But, you charge NOTHING for the service, and as such it's a gift. You want people to pay you for a gift. Tough tiddly winks. If you cited prices include shipping, itemized it on the bill, then state it's not refundable, then great. Otherwise, you're acting like a disgruntled lover who wants their gifts back when the relationship goes south.

But the biggest insult to our intelligence is claiming that a 25% restocking fee is such a bad deal when your 10% + twice shipping = 20~30%. It makes you look like a fraudster, more so since your site claims to only accept defective goods for refund or exchange for 7 days. It's substandard and fair comment if anyone is planning to do business with you.

EastCoastTVS
07-12-2009, 07:32 AM
Costco, free shipping, 90 days returns any reason, 1 year extra warranty.

Not my competitor carries a limited amount of product

Tigerdirect , Free shipping on some models (presently 7). No charge back for shipping.

out of hundreds of tvs on their site you took the time to find the 7 that they are offering free shipping and the customer is responsible for return shipping charges

Abes of Maine - unauthorized reseller. Free Shipping & Free mount. doesn't accept returns on tvs

Beach Camera - Free Threshold Delivery, white glove $50. Authorized reseller. doesn't accept returns on TVs

ABC Warehouse - Free Shipping limited area - Authorized Dealer

40 Locations throughout Michigan, Ohio and Indiana not my competitor with 40 locations they dont need to drive far maybe they can eat the cost the delivery, sometimes the messenger service we use drives over 150 miles

Crutchfield - Free Shipping - Authorized dealer.

love to work on their markup

No one will charge for free shipping on a return because it was free, except for you.

Why don't you you criticize the E-retailers that don't accept returns on TVS, I don't think it is fair that we are singled out for not refunding shipping costs when my competitors don't accept returns to begin with.

But the biggest insult to our intelligence is claiming that a 25% restocking fee is such a bad deal when your 10% + twice shipping = 20~30%. It makes you look like a fraudster, more so since your site claims to only accept defective goods for refund or exchange for 7 days. It's substandard and fair comment if anyone is planning to do business with you.

If you like you can pick up the TV and return the TV to us in linden all you pay is 10% restocking
We don't charge any shipping costs if the product is defective and you want an exchange.
Please stop using foul language it makes you sound unprofessional

Donzi54
07-12-2009, 07:58 AM
How is someone supposed to know if they like the display without seeing it in their home and under their home lighting? If you tell them they should check out the displays at the local stores and THEN buy from you can you really say that is "fair" either? :hithere:

I for one think there is to much leniency on return policies. I hate it when I buy something new and get it home only to find it has already been opened or used. It makes you wonder if it had a problem. We all know that stores just tape the box back up and resale it as new. When I buy a new item I don't want it to be tried on for size or experimented with in their home. People should do their research before buying.

EastCoastTVS
07-12-2009, 08:28 AM
I bought a Panasonic 42" Plasma from EastCoast. I was too impatient to wait for delivery so I picked it up myself from their warehouse in Linden, NJ. I met Jimmy and two other guys that were there at the time.
We all had a chuckle about this thread and how paranoid people (myself included) are.
The box was opened in front of me and TV plugged in to make sure it's not defective. Then one of the guys helped me load it into my SUV.
I'm happy I bought from them because I got a great deal and if the prices stay low, I would recommend them to friends.

This happy customer came by and met us, we appreciate the business and nice meeting you.

EastCoastTVS
07-12-2009, 08:35 AM
I for one think there is to much leniency on return policies. I hate it when I buy something new and get it home only to find it has already been opened or used. It makes you wonder if it had a problem. We all know that stores just tape the box back up and resale it as new. When I buy a new item I don't want it to be tried on for size or experimented with in their home. People should do their research before buying.
Nice to see you back, could use some help here I feel like David fighting Goliath

I love it when my customers help defend me.

tRidiot
07-12-2009, 08:38 AM
To be fair, speakign of return policies, Newegg's return policy is 30 days... from the invoice date to the receipt of merchandise back in Newegg's hands.... so figure something like... I dunno, a little over 2 weeks total available time in the customer's home?

Invoice is made at time of purchase/order... then another day for processing and shipping usually (with The Egg)
2-5 days for shipping each way...

Suckage. I am going to try to get my local retailers to come close to online pricing to avoid some of these hassles. I'd really hate to get burned by some of this BS you have to deal with if something goes wrong with my TV. A smaller purchase, I got no problem, but the more I think about it, the more worried it makes me. If I can't get the local guys to come close, I'll likely still end up buying online, but it will make me really really nervous. :(

EastCoastTVS
07-12-2009, 08:45 AM
To be fair, speakign of return policies, Newegg's return policy is 30 days... from the invoice date to the receipt of merchandise back in Newegg's hands.... so figure something like... I dunno, a little over 2 weeks total available time in the customer's home?

Invoice is made at time of purchase/order... then another day for processing and shipping usually (with The Egg)
2-5 days for shipping each way...

Suckage. I am going to try to get my local retailers to come close to online pricing to avoid some of these hassles. I'd really hate to get burned by some of this BS you have to deal with if something goes wrong with my TV. A smaller purchase, I got no problem, but the more I think about it, the more worried it makes me. If I can't get the local guys to come close, I'll likely still end up buying online, but it will make me really really nervous. :(

IF you don't live far you can come to us

Donzi54
07-12-2009, 08:53 AM
To be fair, speakign of return policies, Newegg's return policy is 30 days... from the invoice date to the receipt of merchandise back in Newegg's hands.... so figure something like... I dunno, a little over 2 weeks total available time in the customer's home?(

If the item is returned don't you think it should be resold as used and not new? It should also be major discounted. Why should the next purchaser be penalized with paying full price on a used item they thought was new.

You couldn't return an 50k car that you bought if after you purchased it and found out that the seats made your back hurt, with out losing a lot of money. Why should a tv be any different.

EastCoastTVS
07-12-2009, 08:59 AM
If the item is returned don't you think it should be resold as used and not new? It should also be major discounted. Why should the next purchaser be penalized with paying full price on a used item they thought was new.

You couldn't return an 50k car that you bought if after you purchased it and found out that the seats made your back hurt, with out losing a lot of money. Why should a tv be any different.

To date we have never given a refund on a TV maybe our high round trip shipping charges are a deterrent to people that want to borough a TV

I know a acquaintance that rented a summer apartment on the jersey shore and went to Costco bought a TV knowing full well that at the end of the summer he is going to return the TV

JRP3
07-12-2009, 09:29 AM
I have to kind of agree with ECTV and others on the problem of people buying a product which is fully functional and performs as advertised, but then deciding they don't like it and taking it back for a full refund. As someone mentioned you don't get to do that with a car. Do your research and choose your product, if you still don't like it after you bought it then either suck it up and live with it, or sell it as used to someone else.

Donzi54
07-12-2009, 09:43 AM
To date we have never given a refund on a TV maybe our high round trip shipping charges are a deterrent to people that want to borough a TV

I know a acquaintance that rented a summer apartment on the jersey shore and went to Costco bought a TV knowing full well that at the end of the summer he is going to return the TV

I also heard of people buying big screens just for a super bowl party then returning it afterwards.

Your return policy is spelled out, so what is the big deal.

I have to kind of agree with ECTV and others on the problem of people buying a product which is fully functional and performs as advertised, but then deciding they don't like it and taking it back for a full refund. As someone mentioned you don't get to do that with a car. Do your research and choose your product, if you still don't like it after you bought it then either suck it up and live with it, or sell it as used to someone else.

Exactly, I agree with you 100%

daleb
07-12-2009, 12:00 PM
I have to kind of agree with ECTV and others on the problem of people buying a product which is fully functional and performs as advertised, but then deciding they don't like it and taking it back for a full refund. As someone mentioned you don't get to do that with a car. Do your research and choose your product, if you still don't like it after you bought it then either suck it up and live with it, or sell it as used to someone else.

Actually, I believe most states do allow 72hours to return even a new car. Not much time, but that's a big outlay of money for someone not to do some careful thinking about their finances.

If it is just about how they like the car, then too bad I say. They still get the 72 hours but that is generous for someone who does not even take test drives in similar cars and do their research.

Same goes for researching retailers AND different displays. Make sure you understand what you need to know, and if all the facts are not there, then walk away.
Some retailers like Crutchfield, Onecall, etc. have exemplary customer service and have regular sales...you don't have to pay the markup if you are patient and keep your eyes open.
For those making impulse buys, you get what you deserve, and you may still luck out.
Whatever you do, get it in writing.
Yeah, I guess purchasing a TV at Costco is less hassle than doing a 1 or 2 day rental (having friends chip in to cover it). Unfortunately, in time, that may eventually cause Costco to do away or shorten their generous return policy. Another case of 'everything for me' and ruining it for everyone else. Probably the same folks leaving buffets with full stomachs as well as handbags and pockets.

IGExpandingPan
07-12-2009, 01:23 PM
If you like you can pick up the TV and return the TV to us in linden all you pay is 10% restocking
We don't charge any shipping costs if the product is defective and you want an exchange.
Please stop using foul language it makes you sound unprofessional

Bite me. IIP you are full of shit. I'll double check but I know most of the companies I listed DO offer 30 days returns. Beyond that you deal with the manufacturer warranty, with the exception of the unauthorized dealer listed in which case you might be SOL. Just like buying from you.

Again, you're limited to 7 days. If I were to buy a TV locally, I would get at least 30 days returns without restocking fees if I "changed my mind" or if it "didn't perform to my satisfaction". NONE CHARGE BACK FOR FREE SHIPPING. NONE.

PFC5
07-12-2009, 01:41 PM
I for one think there is to much leniency on return policies. I hate it when I buy something new and get it home only to find it has already been opened or used. It makes you wonder if it had a problem. We all know that stores just tape the box back up and resale it as new. When I buy a new item I don't want it to be tried on for size or experimented with in their home. People should do their research before buying.

Any store that does this is committing fraud, as this is against the law. How many times has this happened to you and what store? I know Best Buy does not do this or any of the other big box stores I have dealt with, so it would be interesting to know what store and how often this has happened to YOU.

So how could someone know what TV they want to buy online without seeing the TV and trying it out? Are you telling me you USED the B&M stores showroom to decide what TV you would buy from someone else, and YOU think that is fair?

I asked ECTV but they purposefully dodged answering this even though i asked it in two posts.

If you want to talk about fair, then YOU are not being fair to those stores since you use this store to decide which TV to buy from an online dealer to save some money. THAT raises the cost for those who DO buy locally since they are paying for that cost of the showroom that YOU used to buy elsewhere. If everyone does this then you no longer will have local showrooms to help you decide and you will have to blind buy a TV and if you do not like it, then YOU will have to pay that high return cost at ECTV too. ;) :p

PFC5
07-12-2009, 01:45 PM
I also heard of people buying big screens just for a super bowl party then returning it afterwards.

Your return policy is spelled out, so what is the big deal.



Exactly, I agree with you 100%

And we all pay for it with those local retailers just like we pay more at those retailers when people like YOU use the local showroom to decide which TV you will buy from an online retailer to say YOU some money. ECTV (and all other online retailers who have poor return policies) also increase the costs for people buying locally and I would say THAT costs me more when I buy locally than the Superbowl scammers.

IGExpandingPan
07-12-2009, 02:06 PM
I have to kind of agree with ECTV and others on the problem of people buying a product which is fully functional and performs as advertised, but then deciding they don't like it and taking it back for a full refund. As someone mentioned you don't get to do that with a car. Do your research and choose your product, if you still don't like it after you bought it then either suck it up and live with it, or sell it as used to someone else.

Bite me. B&M offer something that is known as satisfaction guaranteed. This means if a given product doesn't perform to your expectations, you can return it and get your money back.

There is only so much information you can gather before a purchase. Does a TV work well in your environment, does it work well with your equipment. A Blu-Ray player for example might be "fully" functional yet not play your discs, but still perform to the cryptic specs on the box. I've returned many a modem in the dialup days because not because they didn't "function" but they didn't jive with my ISP.

As someone mentioned you don't get to do that with a car.

Actually you kind of do. Laws vary state to state, policies from dealer to dealer, but 72 hours is the minimum window that you can return a vehicle to a dealer for a refund. "30 days or 1500 miles" is typical for return and replacement if hypothetically the seats hurt your back, something that wouldn't be documented on a new vehicle. Certified used cars tends to be the same. But we accept cars are different. They don't come in boxes, and they have wheels and experience their lives outside. They also have warranties, 3 years/36000 miles body 5 years power train 60,000 miles is typical. There are also lemon laws.

The return policy of THIS dealer is worse than a car in the fact that he doesn't accept returns beyond 7 days even if defective.

IGExpandingPan
07-12-2009, 02:19 PM
ECTV (and all other online retailers who have poor return policies) also increase the costs for people buying locally and I would say THAT costs me more when I buy locally than the Superbowl scammers.

Where Superbowl scammer are actually doing a company a service. In exchange for short term use of a TV, the dealer in question gets free advertising since the Superbowl scammer is going to be proud of the fact that he/she is a scammer. It's not "free" advertising but regardless retailers know that they will get big sales before the superbowl. This is rather why there are discounts right before it. Each scammer return means the set was viewed by at least 10 people, each of whom saw it operate in real world conditions, and see a return policy in action.

I don't support this activity, but to be fair it does a company more good than harm.

IGExpandingPan
07-12-2009, 02:30 PM
Actually, I believe most states do allow 72hours to return even a new car. Not much time, but that's a big outlay of money for someone not to do some careful thinking about their finances.

72 for a refund. 30 days for replacement.

Yeah, I guess purchasing a TV at Costco is less hassle than doing a 1 or 2 day rental (having friends chip in to cover it). Unfortunately, in time, that may eventually cause Costco to do away or shorten their generous return policy. Another case of 'everything for me' and ruining it for everyone else. Probably the same folks leaving buffets with full stomachs as well as handbags and pockets.

I highly doubt it. Superbowl time is hot for sales, right when they want to clear their inventory for new models. It's so hot that the relativly small amount of returns is a trivial concern. Funny thing is, most people are honest.


In fact, 2.5 million consumers plan to purchase a new TV for Super Bowl Sunday, up from the 1.7 million who said they would last year.

Read more: http://www.consumeraffairs.com/news04/2007/01/super_bowl_tv.html#ixzz0L4x76VJ9&C

Costco has already shortened their refund policy on electronics. It's now 90 days. They got seriously burned on Philips monitors back in 2000/2001 and were stuck issuing refunds on crap they couldn't sell.

EastCoastTVS
07-12-2009, 03:23 PM
Bite me. IIP you are full of shit. I'll double check but I know most of the companies I listed DO offer 30 days returns. Beyond that you deal with the manufacturer warranty, with the exception of the unauthorized dealer listed in which case you might be SOL. Just like buying from you.

Again, you're limited to 7 days. If I were to buy a TV locally, I would get at least 30 days returns without restocking fees if I "changed my mind" or if it "didn't perform to my satisfaction". NONE CHARGE BACK FOR FREE SHIPPING. NONE.


Double, Triple, and Quadruple check


posted by RandyWalters post #168 on this thread
Samsung doesn't require a dealer to be authorized. Any vendor or retailer that purchases their products through normal distribution channels is allowed to resell their products. Same goes for Panasonic. The factory warranty will be honored if the TV is bought from a legitimate retailer so your warranty is valid.

Pioneer is one of the few that will only warranty their TVs if they're bought from an officially authorized retailer. If a vendor is not on the list, they're not authorized. Here's Pioneer's official list:

http://www.pioneerelectronics.com/PU...n+the+Internet


All of our TVs are covered by the manufactures warranty with the exception of Pioneer and they no longer want to do business in the United States

EastCoastTVS
07-12-2009, 03:29 PM
you still haven't answered me how come you never complained about the many internet vendors that don't have a return policy when it comes to TV sales

Why are we being singled out

tRidiot
07-12-2009, 03:32 PM
Why are we being singled out

My guess is that it has a lot to do with your attitude.

:crying:

Loves2Watch
07-12-2009, 03:33 PM
My guess is that it has a lot to do with your attitude.

:crying:

I agree...

daleb
07-12-2009, 03:40 PM
you still haven't answered me how come you never complained about the many internet vendors that don't have a return policy when it comes to TV sales
[B]


Probably because returns are not a primary concern. Most who deal on the internet are well aware that returns in general, can be more problematic than buying locally. (They are foolish is they don't.)

But the positives far outweigh this 'potential' downside with the best online retailers.

PFC5
07-12-2009, 03:41 PM
you still haven't answered me how come you never complained about the many internet vendors that don't have a return policy when it comes to TV sales

Why are we being singled out

They do not have a thread here now do they? ;)

I always tell people to ALWAYS check the return policy on things they buy from online retailers. Since we are discussing YOUR store, it is fair game. You were allowed to post opposing retailers' policies to defend your policy being somewhat in line with "some" other online retailers also to be fair. ;)

EastCoastTVS
07-12-2009, 03:42 PM
I agree...

Excuse me for trying to defend my company, remember we were attacked here first with false claims of fake reviews when we asked for help to get vindicated on this thred not one long time member would assist us.

daleb
07-12-2009, 03:45 PM
Funny thing is, most people are honest.





Most definitely! But since the subject came up I felt it needed addressing. I've seen many abuses, not just from retailers with bad policies, but also customers who think every business owes them something extra.

tRidiot
07-12-2009, 03:49 PM
I do not believe those claims of fake reviews to have been false... no one here is obligated to help you defend your own company. Your own behavior throughout this thread has given proof to your attitude and I believe has cost your company significant potential business in the longrun. You seem very shortsighted to me, and a little humility and an attitude of helpfulness rather than confrontation could have gone a long ways....

.... unfortunately for you and your company, you now have a long way to go to build/restore trust on this particular forum, IMNSHO.

PFC5
07-12-2009, 03:54 PM
Excuse me for trying to defend my company, remember we were attacked here first with false claims of fake reviews when we asked for help to get vindicated on this thred not one long time member would assist us.

You mean the ridiculous request that we contact a third party company and ask for info that is confidential and provide it to you? :lol:

Can you call the IRS and ask them to give you a copy of one of my new client's prior year tax return to help me check to make sure they do not have more money due back to them because the prior preparer might have made a mistake? If not why won't you do this to help out a fellow taxpayer who may have overpaid on their taxes?

The reason you won't is simple, and the same reason we won't do what you ridiculously requested we do. It is info they would NEVER provide to a third party and would be a waste of time to even try. :hithere:

Loves2Watch
07-12-2009, 03:56 PM
East Coast TV's FAILED

tRidiot
07-12-2009, 04:01 PM
http://www.suspect-device.com/blog/wp-content/uploads/2008/01//Failboat.jpg

IGExpandingPan
07-12-2009, 04:22 PM
Costco, free shipping, 90 days returns any reason, 1 year extra warranty.

Not my competitor carries a limited amount of product

Tigerdirect , Free shipping on some models (presently 7). No charge back for shipping.

out of hundreds of tvs on their site you took the time to find the 7 that they are offering free shipping and the customer is responsible for return shipping charges

Abes of Maine - unauthorized reseller. Free Shipping & Free mount. doesn't accept returns on tvs

Beach Camera - Free Threshold Delivery, white glove $50. Authorized reseller. doesn't accept returns on TVs

ABC Warehouse - Free Shipping limited area - Authorized Dealer

40 Locations throughout Michigan, Ohio and Indiana not my competitor with 40 locations they dont need to drive far maybe they can eat the cost the delivery, sometimes the messenger service we use drives over 150 miles

Crutchfield - Free Shipping - Authorized dealer.

love to work on their markup

No one will charge for free shipping on a return because it was free, except for you.

Why don't you you criticize the E-retailers that don't accept returns on TVS, I don't think it is fair that we are singled out for not refunding shipping costs when my competitors don't accept returns to begin with.
[...]

If you like you can pick up the TV and return the TV to us in linden all you pay is 10% restocking
We don't charge any shipping costs if the product is defective and you want an exchange.
Please stop using foul language it makes you sound unprofessional


In this post, you either lied or misrepresented the facts. If you're actually being honest, then for all intents and purposes you are a retailer, not an E-tailer. For retail televisions restocking fees of any sort or not accepting returns of any kind, defective or otherwise, beyond 7 days is absurd. Claiming free shipping and retroactively charging for it is a scam. NO E-TAILER OR RETAILER CHARGES FOR GOODS OR SERVICES OFFERED FOR FREE.

You want to kick and scream that we're not being critical of other companies, well, I know I am. This thread is about you, and there are three reasons NOT to do business with you.

1) 7 day returns
2) 10% + double shipping restocking fees
3) Not a factory authorized dealer.

This being said, HDTVs are not a practical thing to mail order. If you do mail order one, you would be foolish to buy from ANY unauthorized dealer as you might lose your manufacturer warranty.

The issue you lie about is returns/exchanges/replacement. If you mail order a TV from an E-tailer, and it's defective, and you want it replaced, it's most practical to deal with the manufacturer.

Abes of Maine - you are a liar. They clearly do accept returns on TVs if defective. http://www.abesofmaine.com/support.do They don't accept returns if you change your mind. Knowing what I know now, odds are I wouldn't recommend them.

Tigerdirect - you are a liar. They "may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only". They are not like buy.com that tends to offer free return shipping in the form of a UPS tag.

Beach Camera - I guess they don't take "returns" on TVs, but they are an authorized reseller and the factory warranty applies. But they DO NOT charge back for free shipping, not an issue with a TV.

Companies offering free shipping that DON'T CHARGE BACK FOR IT.
Newegg.com, Office Depot, iBuyDigital, Lorimer Electronics, 6th Ave Electronics, just to name a few that may or may not be authorized dealers.

-Authorized E-Tailers with free shipping that don't charge back for "Free Shipping-

6th ave Electronics
ABC Warehouse
Amazon.com (select items only)
ABT electronics
Beach Camera
B&H Photo (select items only)
Best Buy
Buy.com
BuyDig
Hawthorne Appliance & Electronics (limited area)
Electronic Express
Crutchfield
J&R
Intech
PC Richard & Son
The High Definition Store
Onecall.com
Tiger Direct (select items only)
US Appliance
ValueElectronics
Vanns

21 E-tailers that don't charge back for free shipping. And this is limited to toshiba authorized dealers. The list will get larger if I expand to B&M, or authorized.

Good rule of thumb, don't be a dumb ass and "claim" your policies are normal when they're not.

EastCoastTVS
07-12-2009, 04:29 PM
You mean the ridiculous request that we contact a third party company and ask for info that is confidential and provide it to you? :lol:

Can you call the IRS and ask them to give you a copy of one of my new client's prior year tax return to help me check to make sure they do not have more money due back to them because the prior preparer might have made a mistake? If not why won't you do this to help out a fellow taxpayer who may have overpaid on their taxes?

The reason you won't is simple, and the same reason we won't do what you ridiculously requested we do. It is info they would NEVER provide to a third party and would be a waste of time to even try. :hithere:
we never asked you to retrieve confidential information as ywe have already explained to you


You have already contacted rr.com through their forum to make sure we get penalized for allegedly posting fake reviews and it worked. so we know they respect you, when we asked you to contact them in order to help vindicate us you refused

All we asked you is for you to ask rr.com to give us our invoice # for the handel of ssa035

No privacy rules broken here since it is our invoice # and generally we can see those invoice numbers when we log in but since they removed ( thanks to you) we can no longer see those invoice numbers.

IGExpandingPan
07-12-2009, 04:32 PM
Probably because returns are not a primary concern. Most who deal on the internet are well aware that returns in general, can be more problematic than buying locally. (They are foolish is they don't.)

But the positives far outweigh this 'potential' downside with the best online retailers.

This is where East Coast TV is being deceptive. They ARE for all intents and purposes a local dealer. They have a carrier that covers a 150 mile radius or so, but this is hardly the same thing as Newegg, Buy.com, Crutchfield, or anyone who is a national dealer.

For a local dealer, I would expect a minimal delivery charge if any, 30 day minimum return for any reason without a restocking fee. I would support a company that gets exploited by Superbowl scammers because that provides assurance that if I have ANY problem with the product, no matter how trivial, I can trade it for something else. ECTV only offers 7 days which is sub standard for a local dealer, and most e-tailers for that matter. For a big ticket item, I want at the very least a factory warranty.

Loves2Watch
07-12-2009, 04:33 PM
I believe it would be in your company's best interest if you just left this forum. It would be in the other members best interest to do both that and close this thread.

EastCoastTVS
07-12-2009, 04:35 PM
In this post, you either lied or misrepresented the facts. If you're actually being honest, then for all intents and purposes you are a retailer, not an E-tailer. For retail televisions restocking fees of any sort or not accepting returns of any kind, defective or otherwise, beyond 7 days is absurd. Claiming free shipping and retroactively charging for it is a scam. NO E-TAILER OR RETAILER CHARGES FOR GOODS OR SERVICES OFFERED FOR FREE.

You want to kick and scream that we're not being critical of other companies, well, I know I am. This thread is about you, and there are three reasons NOT to do business with you.

1) 7 day returns
2) 10% + double shipping restocking fees
3) Not a factory authorized dealer.

This being said, HDTVs are not a practical thing to mail order. If you do mail order one, you would be foolish to buy from ANY unauthorized dealer as you might lose your manufacturer warranty.

The issue you lie about is returns/exchanges/replacement. If you mail order a TV from an E-tailer, and it's defective, and you want it replaced, it's most practical to deal with the manufacturer.

Abes of Maine - you are a liar. They clearly do accept returns on TVs if defective. http://www.abesofmaine.com/support.do They don't accept returns if you change your mind. Knowing what I know now, odds are I wouldn't recommend them.

Tigerdirect - you are a liar. They "may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only". They are not like buy.com that tends to offer free return shipping in the form of a UPS tag.

Beach Camera - I guess they don't take "returns" on TVs, but they are an authorized reseller and the factory warranty applies. But they DO NOT charge back for free shipping, not an issue with a TV.

Companies offering free shipping that DON'T CHARGE BACK FOR IT.
Newegg.com, Office Depot, iBuyDigital, Lorimer Electronics, 6th Ave Electronics, just to name a few that may or may not be authorized dealers.

-Authorized E-Tailers with free shipping that don't charge back for "Free Shipping-

6th ave Electronics
ABC Warehouse
Amazon.com (select items only)
ABT electronics
Beach Camera
B&H Photo (select items only)
Best Buy
Buy.com
BuyDig
Hawthorne Appliance & Electronics (limited area)
Electronic Express
Crutchfield
J&R
Intech
PC Richard & Son
The High Definition Store
Onecall.com
Tiger Direct (select items only)
US Appliance
ValueElectronics
Vanns

21 E-tailers that don't charge back for free shipping. And this is limited to toshiba authorized dealers. The list will get larger if I expand to B&M, or authorized.

Good rule of thumb, don't be a dumb ass and "claim" your policies are normal when they're not.


A large percentage of the 21 that you mentioned don't accept returns on TVs . do your home work

jam269
07-12-2009, 04:40 PM
I believe it would be in your company's best interest if you just left this forum. It would be in the other members best interest to do both that and close this thread. :thumbsup:

EastCoastTVS
07-12-2009, 04:41 PM
They do not have a thread here now do they? ;)

I always tell people to ALWAYS check the return policy on things they buy from online retailers. Since we are discussing YOUR store, it is fair game. You were allowed to post opposing retailers' policies to defend your policy being somewhat in line with "some" other online retailers also to be fair. ;)

Since you always tell people to check on the return policy, please enlighten me with some examples of where the Super moderator condoned and joined in a viscous attack on a companies return policy.

If you cannot then wouldn't you agree that we are being singled out.

IGExpandingPan
07-12-2009, 04:47 PM
Excuse me for trying to defend my company, remember we were attacked here first with false claims of fake reviews when we asked for help to get vindicated on this thred not one long time member would assist us.

I don't count because I'm not a long time member. I tried to be fair at first since you offered a unique service, COD delivery, which to be fair sounds like an interesting perk. But on further reflection it's a non-issue since if you buy with a credit card you've got pretty good protection in the first place, and credit card/check provide for secondary proof of purchase.

But you are confusing being critical with an attack. Your return policy suck huge rocks even by e-tailer standards. It's a good reason to avoid your company. You can kick and scream about consumers who take advantage of retailers, but the fact that they are accepted provides proof positive of a company worth doing business with.

I would put you in the same class as Abes of Maine, cheap but without a factory warranty not worth the risk. If you STFUed, I would have no opinion what so ever, but being deceptive and dodging issues like factory warranties, and claiming people are not interested in them triggers too many red flags.

But ultimatlly you can do business how you please, though the NJ Att. General will be getting a report from me for deceptive business practices, mainly your claim for free shipping and charging for it if the deal goes south. We, the consumer, do have the freedom of speech baring slander and libel, and the right to vote with our dollars.

1) Your return policy is subpar (7 days)
2) Your charge for free shipping deceptive
3) You're not a factory authorized dealer

These are facts that you can't resolve or explain away. If someone wants to do business with you knowing this, that's fine. I wouldn't buy a big ticket item from you, and would encourage others to think twice. Plenty of grey market dealers to choose from, and if the only thing you offer above and beyond the norm is COD delivery, that simply is no replacement for 30 days min, real free shipping, and factory warranty. Sorry.

daleb
07-12-2009, 04:58 PM
Maybe this thread has just become a case of 'thou protest too much'. :horse:

sawzalot
07-12-2009, 05:04 PM
I for one think there is to much leniency on return policies. I hate it when I buy something new and get it home only to find it has already been opened or used. It makes you wonder if it had a problem. We all know that stores just tape the box back up and resale it as new. When I buy a new item I don't want it to be tried on for size or experimented with in their home. People should do their research before buying.
Sorry for the late post but this is prolly the most assinine post by the op that I have ever read , ever , and I have been around for along time !In my opinion if you bought some item that was used by someone else and you didnt notice until you got home you deserve whatever you have and get stuck with, in my opinion you are a lousy shopper !!:lol:

sawzalot
07-12-2009, 05:09 PM
If the item is returned don't you think it should be resold as used and not new? It should also be major discounted. Why should the next purchaser be penalized with paying full price on a used item they thought was new.

You couldn't return an 50k car that you bought if after you purchased it and found out that the seats made your back hurt, with out losing a lot of money. Why should a tv be any different.
Thats called "open box item" ever hear that term before ??
Now about the car I could only figure that very few people would ever clearly think that a car could be returned however not too many people actually pay for a 50 thousand dollar car in full, and if you say you do then stop shopping for flat panels on the internet because you already have too much money ;)

sawzalot
07-12-2009, 05:13 PM
To date we have never given a refund on a TV maybe our high round trip shipping charges are a deterrent to people that want to borough a TV

I know a acquaintance that rented a summer apartment on the jersey shore and went to Costco bought a TV knowing full well that at the end of the summer he is going to return the TVI guess you only said acquaintance because someone that would do such a thing is a complete slimeball and needs a good as$ whupping immediately. :mad:

EastCoastTVS
07-12-2009, 05:21 PM
I guess you only said acquaintance because someone that would do such a thing is a complete slimeball and needs a good as$ whupping immediately. :mad:


I agree

EastCoastTVS
07-12-2009, 05:29 PM
6th ave doesnt accept returnes on large screen tvs

Abc warehouse does business in the Misg area not my competitor

Abt customer is responsible for return shipping costs


Beach doesn’t accept returns on large tvs for refund
B&h doesn’t accept returns on large tvs for refund

Best buy we don’t work on their markup

Buy.com doesn’t accept returns on large tvs

Buydig doesn’t accept returns on large tvs for refund

Hawthorne Appliance & Electronics doesn’t do business in our area

Electronics express doesn’t accept returns on large tvs

Crutchfield Larger TVs carry a $100 return freight fee

J and R accepts returns 30 days from invoice

Intech local b&m store doesn’t post their return policy on their website.

The High Definition Store doesn’t accept returns on large tvs

One call doesn’t accept returns on large tvs

US Appliance Delivery charges are non-refundable

Value electronics you are responsible for the shipping, handling, and insurance charges for the round trip shipping.

Vans accepts returns within 30 days restocking fees may apply but the shipping is only refundable if vans had an error.

Eastcoasttvs return policy, any defective products may be returned for exchange at no costs to the consumer

Refund policy a 135 each way delivery charge is non refundable and we charge a nominal 10 % restocking fee within 7 days.


Most of the online tv internet dealers don't accept returns for a full refund on large screen tvs above 37 inches.

Eastcoasttvs does accept returns for refund on large screen TVs.

IGExpandingPan
07-12-2009, 05:29 PM
A large percentage of the 21 that you mentioned don't accept returns on TVs . do your home work

The issue is free shipping asshole. You can't charge back for free shipping. If you do, it's not free is it?

The list of 21 are FACTORY AUTHORIZED DEALERS, and as such carry at the very least a 1 year warranty. YOU DON'T, you offer 7 days.

6th ave Electronics - If freight Manufacturer warranty
ABC Warehouse - {unknown}
Amazon.com (select items only) - 30 days
ABT electronics - 30 days
Beach Camera - Defective only
B&H Photo (select items only) - If freight Manufacturer warranty
Best Buy - In store
Buy.com - If freight Manufacturer warranty
BuyDig - If freight Manufacturer warranty
Hawthorne Appliance & Electronics (limited area) - 30 days
* Electronic Express - If freight Manufacturer warranty
Crutchfield - 30 days
J&R - 14 days refund - 30 days exchange
Intech - If freight Manufacturer warranty
PC Richard & Son - Manufacturer warranty
The High Definition Store Manufacturer warranty
Onecall.com - Manufacturer warranty
Tiger Direct (select items only) - Return shipping covered if defective
US Appliance - 30 day return guarantee
* ValueElectronics 14 day 10% restocking if not defective
Vanns - 15 day no restocking fee, 30 days 20% min restocking.

Most would equal 11 or more.
11 offer returns to various degrees
EastCoastTVS is a liar. :haha:

Note I stand corrected. Two companies do charge back for free shipping. ValueElectronics and Electronic Express.

ALL 21 HAVE FACTORY WARRANTIES. 7 day warranty vs one year minimum is really a no brainier.

EastCoastTVS
07-12-2009, 05:36 PM
Samsung doesn't require a dealer to be authorized. Any vendor or retailer that purchases their products through normal distribution channels is allowed to resell their products. Same goes for Panasonic. The factory warranty will be honored if the TV is bought from a legitimate retailer so your warranty is valid.

Pioneer is one of the few that will only warranty their TVs if they're bought from an officially authorized retailer. If a vendor is not on the list, they're not authorized. Here's Pioneer's official list:

http://www.pioneerelectronics.com/PUSA/FindStore/Buy+Pioneer+Products+on+the+Internet

All our TVs come with a manufactures one year warranty with the exeption of Pioneer, and Pioneer no longer want to be in the television business in the United States

IGExpandingPan
07-12-2009, 05:44 PM
Most of the online tv internet dealers don't accept returns for refund on large screen tvs above 37 inches.

Eastcoasttvs does accept returns for refund on large screen TVs.

Eastcoasttvs is not an E-Dealer, they are a local dealer with a courier service.

1) Eastcoast TVs only accepts returns for 7 days.
2) Eastcoast TVs charges a 10% restocking fee for non-defects and double shipping unless returned locally.
3) Eastcoast TVs is not a factory authorized dealer.

I'm not going to pretend to know how many mail order sites accept returns on TVs and which don't. I'm not a deceptive business person. But if you buy online, and you have a warranty issue, you deal with the manufacturer, unless you buy from an unauthorized dealer in which case you might be SOL. This is the point ECTV continues to dodge.

But in my list of 21, MOST accepted returns, though to be fair it was sort of 50/50. 2 charged double shipping.

To be clear, buying an HDTV online, one should be damned sure that's the one they want. It's impractical to return a HDTV mail order. I would encourage anyone buying an HDTV to

1) Buy local, or have the option for a local return
2) Avoid places that have ANY restocking fee
3) Avoid any place that doesn't at least offer 30 days refund or exchange.
4) Avoid anyone who's not a not a factory unauthorized dealer.

ECTV fails on 3 points. There is no shortage of dealers who will deliver and take a local return without a restocking fee.

EastCoastTVS
07-12-2009, 05:57 PM
1) Buy local, or have the option for a local return
2) Avoid places that have ANY restocking fee
3) Avoid any place that doesn't at least offer 30 days refund or exchange.
4) Avoid anyone who's not a not a factory unauthorized dealer.

1) buy local, you cant get more local than buying from us you only pay in your house you get to plug it in and test it to make sure it works prior to paying for it. If the product doesn't work or if it is damaged in delivery don't pay for it we would send you out a new one at no extra cost.
2) we dont have restocking fees on defecitve products we only charge if you want to rent a tv . We would gladly exchange any defective product at no cost to the customer.
3)Only stores the work on high margins like best buy have that kind of return policy we work on a very low margin so we cant absorb taking back tvs with in 30 days
4) On this very thread Ely94 a customer of ours got his Panasonic g10 replaced under the manufactures warranty

EastCoastTVS
07-12-2009, 06:06 PM
Samsung doesn't require a dealer to be authorized. Any vendor or retailer that purchases their products through normal distribution channels is allowed to resell their products. Same goes for Panasonic. The factory warranty will be honored if the TV is bought from a legitimate retailer so your warranty is valid.

Pioneer is one of the few that will only warranty their TVs if they're bought from an officially authorized retailer. If a vendor is not on the list, they're not authorized. Here's Pioneer's official list:

http://www.pioneerelectronics.com/PUSA/FindStore/Buy+Pioneer+Products+on+the+Internet

All of our tvs come with a manufuctures warranty with the exeption of pioneer. To prove that fact a customer of ours on this very thread ely94 got his tv replaced by panasonic under the manufactures warranty

IGExpandingPan
07-12-2009, 06:26 PM
1) buy local, you cant get more local than buying from us you only pay in your house you get to plug it in and test it to make sure it works prior to paying for it.

http://brucedaley.typepad.com/photos/uncategorized/contortionist.jpg

This is verbal contortionism and you know it. Buying local means a store front, displays, and people. Granted I bought mail order, but with the option of a local return from a store that gets my business. No restocking fees, extra year warranty, factory authorized dealer.

You recommend people look at other people's displays, then buy from you. Very scummy indeed.


2) we dont have restocking fees on defecitve products we only charge if you want to rent a tv . We would gladly exchange any defective product at no cost to the customer.

VS just about any other local store which offers NO RESTOCKING FEES, and at least 30 days refund or exchange.


3)Only stores the work on high margins like best buy have that kind of return policy we work on a very low margin so we cant absorb taking back tvs with in 30 days

You're an idiot. Best Buy doesn't high a high margin except on accessories. They are what's called a "loss leader" where they sell things at a loss in the hope you'll buy other goods or services that are more profitable.

If you can't "absorb" 30 day return without a restocking fee, I don't buy from you. Someone else might, but on a big ticket item I buy from those who actually stand by what they sell.


4) On this very thread Ely94 a customer of ours got his Panasonic g10 replaced under the manufactures warranty
[/quote]

You have a history of faking reviews, so I'm skeptical. You bought up one person by name, which adds to my skepticism. This is further compounded by citing only one item that was repaired under warranty.

Sorry Charley. I went Costco. 90 days, extra year, low price, good track record.

You are not an authorized dealer, and as such your products might not be covered under the manufactures warranty. Add to this a 7 day return policy, sub par even for an e-tailer, extraordinary restocking fees when taking double shipping into account, and an attitude that anyone who wants a return a product was "renting" the product.

EastCoastTVS
07-12-2009, 06:47 PM
This is verbal contortionism and you know it. no other company in the industry allows you to plug in the tv prior to paying for it in your home. and you Know it.

just about any other local store which offers NO RESTOCKING FEES, and at least 30 days refund or exchange. did you say any like the 21 stores that you listed

Best Buy doesn't high a high margin except on accessories compare our prices on average we beat them on average by 20% in pricing most people aren't as wealthy as you and people like to save their hard earned money

You have a history of faking reviews,Ely94 is a real customer and if you like you may view his review on rr.com and they monitor their reviews very thoroughly (sometimes overly cautious)

http://www.resellerratings.com/seller22800-p3-s1-d1.html

EastCoastTVS
07-12-2009, 06:53 PM
posted by IGExpandingPan and as such your products might not be covered under the manufactures warranty

[Quote:
Originally Posted by RandyWalters
Samsung doesn't require a dealer to be authorized. Any vendor or retailer that purchases their products through normal distribution channels is allowed to resell their products. Same goes for Panasonic. The factory warranty will be honored if the TV is bought from a legitimate retailer so your warranty is valid.

Pioneer is one of the few that will only warranty their TVs if they're bought from an officially authorized retailer. If a vendor is not on the list, they're not authorized. Here's Pioneer's official list:

http://www.pioneerelectronics.com/PU...n+the+Internet

All of our tvs come with a manufactures warranty with the exception of pioneer.

Donzi54
07-12-2009, 07:34 PM
Actually you kind of do. Laws vary state to state, policies from dealer to dealer, but 72 hours is the minimum window that you can return a vehicle to a dealer for a refund. "30 days or 1500 miles" is typical for return and replacement if hypothetically the seats hurt your back, something that wouldn't be documented on a new vehicle. Certified used cars tends to be the same. But we accept cars are different. They don't come in boxes, and they have wheels and experience their lives outside. They also have warranties, 3 years/36000 miles body 5 years power train 60,000 miles is typical. There are also lemon laws.

The return policy of THIS dealer is worse than a car in the fact that he doesn't accept returns beyond 7 days even if defective.

I want see you return a car for a full refund after you put 1500 miles on it. Your dreaming if you think you can.

Donzi54
07-12-2009, 08:24 PM
[QUOTE=PFC5;903099]Any store that does this is committing fraud, as this is against the law. How many times has this happened to you and what store? I know Best Buy does not do this or any of the other big box stores I have dealt with, so it would be interesting to know what store and how often this has happened to YOU.

Where do you think returns go to? Have you ever been to Home Depot, Lowe's etc. What does Best Buy do with their returns or any big box store that you speak of. I have never seen a sale on used items. It doesn't happen to me often because I will check the item and put it back on the shelf if I know it has been opened.

So how could someone know what TV they want to buy online without seeing the TV and trying it out? Are you telling me you USED the B&M stores showroom to decide what TV you would buy from someone else, and YOU think that is fair?

Its called shopping and doing your research. Yes you go to B&M stores and look at the items. You give them a chance at the sale first. Hey they should be the cheapest, they are the one with buying power. Yes I do think it fair.

I asked ECTV but they purposefully dodged answering this even though i asked it in two posts.

If you want to talk about fair, then YOU are not being fair to those stores since you use this store to decide which TV to buy from an online dealer to save some money. THAT raises the cost for those who DO buy locally since they are paying for that cost of the showroom that YOU used to buy elsewhere. If everyone does this then you no longer will have local showrooms to help you decide and you will have to blind buy a TV and if you do not like it,

That's to bad its part of doing business. They are given a chance at the sale. That's one of the benifits of free country you have a choice. I personally don't care about the show rooms, they play games with Tv set ups. How about buying a tv from a B&M store like Circuit City and then they go out of business.

then YOU will have to pay that high return cost at ECTV too.

That would be my problem then.;)
[quote]

JRP3
07-12-2009, 08:41 PM
Bite me. Bite yourself. You've added nothing to this thread other than repeating the same crap over and over. We get it, you don't like their policies. So don't buy from them, tell all your friends, if someone as obnoxious as you has any.

A Blu-Ray player for example might be "fully" functional yet not play your discs, but still perform to the cryptic specs on the box.Then unless your discs are defective, the player is not fully functional, unless they advertise it as "may not play some discs". I've returned many a modem in the dialup days because not because they didn't "function" but they didn't jive with my ISP. Again, unless the box says "only works sometimes" then it's a defective product. Too bad you can't figure that out. There is a big difference between "this doesn't work" and "It works fine I just don't want it".

EastCoastTVS
07-12-2009, 09:05 PM
Thank You JRP3 for your wise words

IGExpandingPan
07-12-2009, 09:10 PM
This is verbal contortionism and you know it. no other company in the industry allows you to plug in the tv prior to paying for it in your home. and you Know it.


It's funny how a small fry considers himself part of the "industry".

I have no clue who else will do this, but since you use a courier service I doubt you are unique. I talked with a couple of local guys about this, and they will do it for cash or a postal money order, one would take a cashiers check. But for the moment, I'll say you are unique being the only TV dealer that promotes COD as a feature. Congrats. :yippee:

But to be honest, I don't give a flying fuck, and I doubt all but a few do either. COD pretty much only has an advantage for the paranoid and those without credit cards or a bank account. Given every bank account is tied into a visa or mastercard debit it's not an issue. Given you can dispute a credit card charge with ease, not an issue. You can stop payment on a check.

It doesn't matter if the TV works in the first hour, the first 72 hours are where it really counts. If you opt for delivery and it arives broken, tell the bozos to take it back. Not an issue.

COD & 7 day return :eek: doesn't beat pay first and 30 day satisfaction guaranteed without restocking, which is the norm for ANY B&M store.


just about any other local store which offers NO RESTOCKING FEES, and at least 30 days refund or exchange. did you say any like the 21 stores that you listed

You sir are a lying sack of shit. I'm talking local retailers, not e-retailers. Your policies SUCK for E-tail There are worse, but at least with them you get assurance of them being a factory authorized dealer.

compare our prices on average we beat them on average by 20% in pricing most people aren't as wealthy as you and people like to save their hard earned money

So you only service poor people? Wouldn't that make you a class bigot? Oh yeah, emotional manipulation in the form of economic exploitation. Convicing a customer they are so pathetic economically that they have no choice but to buy from Robin Hood.

This is a crock of shit unless you back it up with some numbers. I read 5.5% price difference on your Samsung LN55B650 or $112
Panny TC-P50G10 $65 or about 5%
Samsung LN40B630 0%
Samsung LN46B750 $255 or 14.1%
Sony KDL-40V5100 $34 or 3.4%
Sony KDL-52Z5100 $255 or 11.5%
Sony KDL-40XBR9 $205 or 12.1%
KDL-40V5100 $34 or 3.4%
Sears has this for $855. Even presuming $65 delivery that's $920 making it priced less than yours, by $45 or 4.7%.

Given Sears and Bestbuy pricematch, your point is moot. Savings is 0%. Further E-tailers beat your prices when you take tax into account.

Basic pattern. Models priced under $1000 show a savings of about 3.4% over Worst Buy. Models over a grand show slightly higher savings. None reflect 20% let alone suggest an average of 20%. Given the mix of low to medium priced models, I'd estimate a savings of 6% over Worst Buy or an average of $90 on a $1500 item, unless you price match, in which case, the only perk you offer is COD. Again, COD + 7 day refund - (restocking + 2 x shipping) vs 30 day no restocking (-$65 delivery) is a no brainer for anyone's hard earned money, even a paperboy or part time food service employee with a kid.

What you get from Worst Buy is a factory authorized dealer, real free delivery (real free delivery not this free unless), 30 day returns, no restocking fee, retroactive price matching, a real showroom, local return.

Your emotional manipulation is a form of economic exploitation. I'm not rich, I only had $2000 for a TV and all the other crap to go with it. I elected to go Costco because they had the best price, local returns, 90 days for a refund or exchange, and an extra year warranty. This likely added 5~10% to my end cost over E-Tail. But it's because this is an investment that I considered it foolish to go with a bottom fish like yourself, and even if I elected to go bottom fishing, there is no shorage of B&M stores that will pricematch and give the perks so you don't gamble with a grand or two.

Ely94 is a real customer and if you like you may view his review on rr.com and they monitor their reviews very thoroughly (sometimes overly cautious)

You have no credibility. Sorry Charley. Your return policies are sub standard, you don't have "real" free shipping, and you're not an authorized dealer. Reputation means everything in retail and you don't have any. If you're unwilling to stand by your product for a reasonable length of time, at least 30 days, no one should do business with you. It doesn't matter if you're the most honest guy on earth, which ITT we've established you are not. :haha:

IGExpandingPan
07-12-2009, 09:32 PM
Then unless your discs are defective, the player is not fully functional, unless they advertise it as "may not play some discs".Again, unless the box says "only works sometimes" then it's a defective product.

Not exactly. To play all disks a player needs software updates. It's the nature of dynamic protection. Some companies are slow to bring out updates, but the product technical works to factory specs. It's also technically useless. Same deal with home burnt Blu-Ray discs. They don't jive with some Philips models.

In the world of digital convergence, you have physical computability and software compatibility. To be frank, some shit doesn't work together, thus a return window is required for consumer protection. You get this in retail stores, E-Tailers to a lesser degree.


I've returned many a modem in the dialup days because not because they didn't "function" but they didn't jive with my ISP.
Too bad you can't figure that out. There is a big difference between "this doesn't work" and "It works fine I just don't want it".[/quote]

A product can "work" yet not work for you. The cited example dialup modems there were issues 1999-2003 mainly with Rockwell and TI chipsets. I'd go with the recommended "USR" solution, try it, didn't work for my ISP, return it and get the Rockwell version. For others, the reverse was true, they'd go Rockwell, find they couldn't get beyond 28.8k, and return it for the TI or USR/3com solution. Same would apply to wireless routers, video cards, memory. It's rather why restocking fees are the norm for hard core electronics shops. "Feel free and take it back, minus a 15% restocking fee" which they often wave if you provide useful data to prevent future returns.

You could say it was my job as the consumer to do my research, but the problem is support doesn't know details to this level.

But I'm sorry if you find it annoying me pointing out a bottom fisher is full of shit. Don't read this thread then. :hithere:

IGExpandingPan
07-12-2009, 09:36 PM
just about any other local store which offers NO RESTOCKING FEES, and at least 30 days refund or exchange. did you say any like the 21 stores that you listed

Don't be a lying scumbag.
Retail, E-Tail.
What is the norm for E-Tailers isn't the norm for Retailers.

Retail, restocking fees for HDTVs isn't the norm idiot.
E-Tailers, talk to the manufacturer is the norm.

Nerologic
07-12-2009, 09:45 PM
What's with all the personal attacks? calling eachother: Scumbags, sacks of shit, pieces of shit, idiots, etc etc

Come on guys, can't you just disagree in a more mature manner?

IGExpandingPan
07-12-2009, 09:48 PM
Where do you think returns go to? Have you ever been to Home Depot, Lowe's etc. What does Best Buy do with their returns or any big box store that you speak of. I have never seen a sale on used items. It doesn't happen to me often because I will check the item and put it back on the shelf if I know it has been opened.

You have Sears Outlet which is where at least "some" of their returned items go. I buy washers and dryers there. Most of the time their explanation is it's scratch and dent, didn't like the color. I can't imagine how anyone could not like white.

Home Depot has some killer deals on scratch and dent stuff. Bestbuy I'm not so sure of as I don't shop there, but when Compusa was around they always had a table of stuff that was openbox discounted. I have to admit, I bought a game at Best Buy some years back that was clearly opened, but it was their last one and no other bugger had it.

Its called shopping and doing your research. Yes you go to B&M stores and look at the items. You give them a chance at the sale first. Hey they should be the cheapest, they are the one with buying power. Yes I do think it fair.

Shopping and doing your research can only take you so far.
Will this do 1080 over VGA, will this look good under my lighting, will it tune in local HD stations as well as this other model. Will the IR out work with my equipment.

Tons of things that are undocumented an unknown by the sales staff or support. Buying mail order for an HDTV you have to be damned sure what you want, which is entirely possible. You tend to save tax, and you always get delivery.


How about buying a tv from a B&M store like Circuit City and then they go out of business.

Authorized dealer, factory warranty. Extended warranties were provided by Assurant. Not an issue.

then YOU will have to pay that high return cost at ECTV too.

That would be my problem then.;)


Well, it wouldn't be your problem if you printed out their prices and asked a B&M store to price match.

IGExpandingPan
07-12-2009, 09:56 PM
I want see you return a car for a full refund after you put 1500 miles on it. Your dreaming if you think you can.

I never said you could. But 72 hours or 1500 miles is the norm for a total refund. It varies after that for an exchange. Policies and laws differ from state to state. After 1500 the only exception would be lemon laws, and even then you might not get a full refund. But on a new car, you get years under the warranty.

Cars are different than TVs because they don't arrive in boxes, they exist outside, and experience wear and tear. It's easy to understand thi

EastCoastTVS
07-12-2009, 10:03 PM
d 5.5% price difference on your Samsung LN55B650 or $112
Panny TC-P50G10 $65 or about 5%
Samsung LN40B630 0%
Samsung LN46B750 $255 or 14.1%
Sony KDL-40V5100 $34 or 3.4%
Sony KDL-52Z5100 $255 or 11.5%
Sony KDL-40XBR9 $205 or 12.1%
KDL-40V5100 $34 or 3.4%
Sears has this for $855. Even presuming $65 delivery that's $920 making it priced less than yours, by $45 or 4.7%.

:


We thank you for advertising for us on this forum but as you know it is against the rules
We would like to answer you with a price comparison on other models that both Eastcoasttvs and Bestbuy sell.
We will only answer you if we have permission from Supermod Pfc5 since our answer will be 100% advertising ,We do not want to break this rule(No promotion of your personal site or a site you stand to profit from).If supermod Pfc5 doesn't give us permission to answer you then we demand that your post be removed.

EastCoastTVS
07-12-2009, 10:06 PM
What's with all the personal attacks? calling eachother: Scumbags, sacks of shit, pieces of shit, idiots, etc etc

Come on guys, can't you just disagree in a more mature manner?

There is only one person cursing here

IGExpandingPan
07-12-2009, 10:36 PM
We thank you for advertising for us on this forum but as you know it is against the rules

It's hardly advertising when I made sure to say that Sears and Bestbuy will both price match making it pointless to buy from you.

It is adverting when you claim to have an average of 20% less than another stuff. It's false advertising when it doesn't pan out.


We would like to answer you with a price comparison on other models that both Eastcoasttvs and Bestbuy sell.

No, we've pretty much established that you lied about being "average by 20%" less than bestbuy. But feel free to put a comparison on your own damned website. You're pretty obligated to back up the claim, but as you said, not here as it would be "adverting". I doubt if the "average" would be 20%. My sample size was low, and pretty random, so I could be wrong. But I doubt it. Until I hear otherwise, I'm calling it 5% savings off big box store if you don't bother to price match for 7 day return/refund/exchange - :eek:10% + 2x shipping:eek: (if applicable) where the standard in the retail (not e-tail) world is 30 days no restocking fee.

Not a good deal IMHO.

EastCoastTVS
07-12-2009, 10:46 PM
It's hardly advertising when I made sure to say that Sears and Bestbuy will both price match making it pointless to buy from you.

It is adverting when you claim to have an average of 20% less than another stuff. It's false advertising when it doesn't pan out.



No, we've pretty much established that you lied about being "average by 20%" less than bestbuy. But feel free to put a comparison on your own damned website. You're pretty obligated to back up the claim, but as you said, not here as it would be "adverting". I doubt if the "average" would be 20%. My sample size was low, and pretty random, so I could be wrong. But I doubt it. Until I hear otherwise, I'm calling it 5% savings off big box store if you don't bother to price match for 7 day return/refund/exchange - :eek:10% + 2x shipping:eek: (if applicable) where the standard in the retail (not e-tail) world is 30 days no restocking fee.

Not a good deal IMHO.

I have a right to defend myself on this thread and I demand that pfc5 give me permission to defend myself in doing so advertising and breaking a rule, or demand your post be removed.

EastCoastTVS
07-12-2009, 11:05 PM
No,
I didn't ask you for permission so why did you answer No, Its very alarming how a newbie like yourself is so familiar with the features on this forum are you sure you've never posted here before under a different name.

IGExpandingPan
07-12-2009, 11:12 PM
I have a right to defend myself on this thread and I demand that pfc5 give me permission to defend myself in doing so advertising and breaking a rule, or demand your post be removed.

You have little "defense", on justification and excuses. I point out with accuracy aspects of your policy which are questionable, and you don't "defend" them but flaunt unrelated things like COD delivery. If talking about your company in the future, I'll be sure to say that. You have COD White Glove delivery, w00t w00t.

If you want to defend your claim that your prices are "on average" 20% less than the other guys, you can put it on your own site. You can PM me the url in case you don't want to break the rules. I'll evaluate it, and if truthful I'll post a retraction. If reasonably close I'll post a retraction, but everything I've seen this is just a number you pulled from your ass to promote yourself without basis in fact.

I'll give you 5% without further data, 5% which would be price matched. Even if not 5% isn't enough of a savings to justify a 7 day return window and retroactively charging for shipping fees (if applicable and not defective) plus restocking (if not defective) IMHO. Not factory authorized may present issues which should be verified with the manufacturer before purchase is considered. WhiteGove COD offered, but consider price comparison or price matching before purchase for a longer return window.

I think the above is fair, reasonable, and accurate. The info comes from you and the website.

EastCoastTVS
07-12-2009, 11:28 PM
Since the accusation was made publicly i have a right to defend myself publicly. but what concerns me more is why did you answer No, to a question that was addressed to Pfc5. I am no longer requesting that any part of this thread be removed until a logical reason as to why you answered a question that was addressed to Pfc5.

IGExpandingPan
07-13-2009, 12:58 AM
Since the accusation was made publicly i have a right to defend myself publicly. but what concerns me more is why did you answer No, to a question that was addressed to Pfc5. I am no longer requesting that any part of this thread be removed until a logical reason as to why you answered a question that was addressed to Pfc5.

You seem to be rather confused what your rights are. This isn't your site, it's not my site. We operate under the sufferance of the owners and moderators.

I thought it was addressed me, and I said no. If I said yes, you could use that as an excuse that someone asked for your entire price list compared to another store. Such a list is more fitting on your own site. As you yourself pointed out, that would border on adverting and if true, good advertising.

I made a claim backed up by some random yet popular chosen models which didn't come close your claim of 20%. If you want to compile the data from your entire site, and compute and average price difference, and put it on your site, feel free. If accurate, I'd concede and post a retraction.

I just evaluated all your Sharp models. I found 4 matches. To avoid "advertising" I'll call them A-D.

A Difference of $11 or 1.5%
B Difference of -$51 or -4.9%
C Difference of $219 or 15.7%
D Difference of -$39 or -2.1%

Average Savings of $35 or 2.55 on an average of $1201.50
+COD White Glove shipping
-7 day return/exchange 10% restocking feel + twice shipping (if applicable and not defective) Non authorized dealer.

Out of 4 Sharp models, D was close enough to the 20% claim to not quibble about, but since the claim was an average of 20%, the claim appears bogus and unjustified in fact. A single item out of a group doesn't meet the definition of average. :haha:

As a point of interest (D) is an older model priced on par with only Plasmahouse from what I see, and a couple of other no name sites. But it's rather moot since you can pricematch that model and get 30 days satisfaction guaranteed from at least one chain B&M store.

PFC5
07-13-2009, 01:12 AM
we never asked you to retrieve confidential information as ywe have already explained to you


You have already contacted rr.com through their forum to make sure we get penalized for allegedly posting fake reviews and it worked. so we know they respect you, when we asked you to contact them in order to help vindicate us you refused

That is false. I asked WHY they were not following their policy of putting a notation on a retailers review page when I already knew they pulled some reviews which they deemed fake reviews. I don't remember the exact wording of my post in their forum from over 1 months ago, but I never said they should penalize/punish you, but rather they should inform people going there to what I already knew occurred and to follow their procedure of making that notation when such things occur as they state they do when they occur. I was NOT looking to "punish" YOU, but rather wanted people informed with that notice to protect consumers so they knew the facts. ;)

All we asked you is for you to ask rr.com to give us our invoice # for the handel of ssa035

No privacy rules broken here since it is our invoice # and generally we can see those invoice numbers when we log in but since they removed ( thanks to you) we can no longer see those invoice numbers.

They removed ZERO reviews because of me. I reported no issues with particular reviews there and although a long time ago I became a member there (don't even remember when) for some reason, I forget all about that site until Randy Walters posted that there were discrepancies with a few reviews of your company using the same wording and almost the same sentences despite them supposedly to be from different reviewers/customers. So you are wrong here as well. :hithere:

Get your facts straight before you accuse someone of doing things they never did.

PFC5
07-13-2009, 01:18 AM
You have little "defense", on justification and excuses. I point out with accuracy aspects of your policy which are questionable, and you don't "defend" them but flaunt unrelated things like COD delivery. If talking about your company in the future, I'll be sure to say that. You have COD White Glove delivery, w00t w00t.

If you want to defend your claim that your prices are "on average" 20% less than the other guys, you can put it on your own site. You can PM me the url in case you don't want to break the rules. I'll evaluate it, and if truthful I'll post a retraction. If reasonably close I'll post a retraction, but everything I've seen this is just a number you pulled from your ass to promote yourself without basis in fact.

I'll give you 5% without further data, 5% which would be price matched. Even if not 5% isn't enough of a savings to justify a 7 day return window and retroactively charging for shipping fees (if applicable and not defective) plus restocking (if not defective) IMHO. Not factory authorized may present issues which should be verified with the manufacturer before purchase is considered. WhiteGove COD offered, but consider price comparison or price matching before purchase for a longer return window.

I think the above is fair, reasonable, and accurate. The info comes from you and the website.

This part highlighted in red is acceptable, provided I am also PM'd with the list to check out when I can as well.

A couple of things that I noticed are:

1. Most B&M stores will only price match with other local stores and not with internet only companies. I know this is the policy at Best Buy as they would not price match my BD35 player with the Amazon price, but they gave me free BD movies to come within $10.00 of that price so I bought locally.

2. Attacking posts are NOT tolerated here and language needs to be put in check here going forward as the rules dictate language be kept to a minimum. ;)

People need to calm down here and talk like adults and remain respectful as these are the rules here.

IGExpandingPan
07-13-2009, 02:50 AM
This part highlighted in red is acceptable, provided I am also PM'd with the list to check out when I can as well.

A couple of things that I noticed are:

1. Most B&M stores will only price match with other local stores and not with internet only companies. I know this is the policy at Best Buy as they would not price match my BD35 player with the Amazon price, but they gave me free BD movies to come within $10.00 of that price so I bought locally.

In this case, there is at least the claim that this is a store with a PoP in Jersey, and one could do business locally and avoid shipping fees. In that sense it would be a "local" shop, at least somewhere in Jersey.

It gets confusing as this person seems to flip flop between E-Tailer and retailer, which given the limited service area of about 150 miles, it's a retailer IMHO. I'm not sure how tax would work crossing state lines, which is a top reason to go mail order. So on this point I guess someone would have to attempt to price match them, but until I hear otherwise


What is considered a local retail competitor?
A retail store located in the same market area as your local Best Buy store.

What is considered "proof" of price?
If you have already purchased the item, the best way to show proof of price is to bring in your original Best Buy receipt, plus the competitor's current ad. We reserve the right to call the competitor's store to verify the lower price and availability of the item.
...
Does Best Buy match prices of Internet retailers?
If you made your purchase in a Best Buy store, and you find an Internet retailer with a local retail store honoring its own online prices, we'll match their price, plus 10% of the difference. Internet-only retailers are exempt from our price matching program, as well as Web-exclusive offers. Eligible items must be the same brand and model, and currently in stock at the competitor's store. For purchases made online at BestBuy.com, please refer to the Online Price Guarantee on BestBuy.com.


Given written verification I have every reason to believe Best Buy will pricematch, even an E-Tailer so long as they have a PoP in what they consider to be the local area.

To be fair, I just noted one Panasonic with a 31.1% price difference, which I will call Panasonic A. Not taking tax into account it's 4.5% lower than an authorized E-Tailer. Being fair this is enough to bump up to 7.4%. So for now I've observed about 7.5%, not 20%.

Donzi54
07-13-2009, 04:04 AM
Well, it wouldn't be your problem if you printed out their prices and asked a B&M store to price match.

They don't price match like you think. And they never match
Internet prices. Sears wouldn't even match a price on a Best Buy item that I was looking at.

Donzi54
07-13-2009, 04:20 AM
I never said you could. But 72 hours or 1500 miles is the norm for a total refund. It varies after that for an exchange. Policies and laws differ from state to state. After 1500 the only exception would be lemon laws, and even then you might not get a full refund. But on a new car, you get years under the warranty.

Cars are different than TVs because they don't arrive in boxes, they exist outside, and experience wear and tear. It's easy to understand thi

Drive the car off the lot after you bought it and return it the next day for a refund I guaranty IF they take it back it will cost you 5k.

Show me one state that says you can return for a FULL refund.

Proving a lemon on a car is not that easy.

We are only talking about a Tv here what is the big deal, I doubt any one here buys the latest and greatest every year. So I think it a joke when someone says they they want to try it out and see how it works at their home. If you want a top notch display pay the big bucks and get one.

EastCoastTVS
07-13-2009, 04:27 AM
I thought it was addressed me, and I said no.


Why would you think this question was addressed to you, and why are you accustomed to responding to such a question. Your current posts are sounding more and more like Pfc5 language when you take out all the curses.

EastCoastTVS
07-13-2009, 04:58 AM
We thank you for advertising for us on this forum but as you know it is against the rules
We would like to answer you with a price comparison on other models that both Eastcoasttvs and Bestbuy sell.
We will only answer you if we have permission from Supermod Pfc5 since our answer will be 100% advertising ,We do not want to break this rule(No promotion of your personal site or a site you stand to profit from).If supermod Pfc5 doesn't give us permission to answer you then we demand that your post be removed.

why would IGExpandingPan think this permission request was addressed him, when it is clearly addressed to Supermod PFC5

daleb
07-13-2009, 07:30 AM
Drive the car off the lot after you bought it and return it the next day for a refund I guaranty IF they take it back it will cost you 5k.


In CA. we do have a 48 hour grace period. No where near $5K but you do pay for that benefit (Cancellation Option)..might be a few hundred. It only applies to used cars.

Dealer also has a longer time to return any down pyt.

72 hour clauses apply to real estate contracts.

joela
07-13-2009, 07:30 AM
I have just received confirmation from a second source at Mack Camera (sales department) that they will pick up the warranty on the Pioneer KRP-500M I am buying from East Coast. Extended Warranty starts on Day 91 after purchase.
I will update this thread when I actually receive my unit. At this point, I am feeling very positive about my decision, especially because the KRP-500M models are getting harder to find.

ckone180
07-13-2009, 08:08 AM
I am buying the extended warranty from Mack Camera. I spoke to someone from Mack, and he said they will pick up the warranty from Day 91.
I assume if the unit powers up, it should be reliable. I admit to being nervous, but I am relying on Pioneer's reputation for quality.
Don't you agree that it is unlikely that I will receive a defective unit? Or am I being naive?

Naive and IGNORANT are two completely different terms, you fall under the latter. No offense intended, just check the definitions. You have been informed and warned. Good luck to you.

sawzalot
07-13-2009, 08:36 AM
Why would you think this question was addressed to you, and why are you accustomed to responding to such a question. Your current posts are sounding more and more like Pfc5 language when you take out all the curses.
You are really treading on thin ice making such an accusation, pfc surely has no reason to hide when addressing you as you have already learned throughout this thread, I suggest you change this thought before you get into deeper waters ;)

sawzalot
07-13-2009, 08:40 AM
We are only talking about a Tv here what is the big deal, I doubt any one here buys the latest and greatest every year. So I think it a joke when someone says they they want to try it out and see how it works at their home. If you want a top notch display pay the big bucks and get one.When someone makes a statement like this it becomes very obvious that you are clueless in terms of hometheater/audio setups as a hobbie and so forth, that being said you just dont belong in such forums as this one.:what:

Donzi54
07-13-2009, 09:26 AM
When someone makes a statement like this it becomes very obvious that you are clueless in terms of hometheater/audio setups as a hobbie and so forth, that being said you just dont belong in such forums as this one.:what:

I'm to believe that you are some sort of expert in this forum and home theater field. By reading your posts I don't believe so.

ckone180
07-13-2009, 09:37 AM
Okay, now everyone is just fighting. Can everyone agree to get along?

:o

tRidiot
07-13-2009, 12:46 PM
Okay, now everyone is just fighting. Can everyone agree to get along?

:o

Haha! Hardly...


I also find it abso-effin-lutely hye-sterical that ECTVs is demanding anything on this forum. lol

This stuff is getting better and better!

IGExpandingPan
07-13-2009, 01:40 PM
Drive the car off the lot after you bought it and return it the next day for a refund I guaranty IF they take it back it will cost you 5k.

Show me one state that says you can return for a FULL refund.

Proving a lemon on a car is not that easy.

I don't have to provide a state. I only have to provide a company that does this.

GM

http://www.gmcertified.com/certified/faqs/

Buying a vehicle is a big decision and GM Certified wants to make sure that you are completely satisfied with your purchase. So, if within the first three days or 150 miles (whichever comes first) of owning your GM Certified Used Vehicle you're not completely satisfied, bring it back to your dealer to exchange for a new GM or GM Certified Used Vehicle that fits your needs.

http://consumerguideauto.howstuffworks.com/certified-pre-owned-car-programs.htm

So I stand corrected on the dealer's policy on certified used cars. But if you google 72 hour & 150 mile you'll find various dealers that offer a satisfaction guarantee. Typical is 3day/150mile money back. 30 1500mile trade-in.

But if I recall you talked about luxury cars. For preowned certified
Mercedes-Benz - 7-Day, 500-mile exchange policy.
Acura - 3-Day exchange policy
But this is the manufacturer's policy, dealers vary.

AutoNation (http://www.autonationdirect.com/BuyOnline/About.aspx) same deal on new or certified used cars. Carmax (http://www.carmax.com/enUS/Why-CarMax/default.html) 5 day money back guarantee. 5 day 500 mile is pretty extraordinary.

Just to name a couple large dealers of USED cars.

We are only talking about a Tv here what is the big deal, I doubt any one here buys the latest and greatest every year. So I think it a joke when someone says they they want to try it out and see how it works at their home. If you want a top notch display pay the big bucks and get one.

Didn't you bring up cars in the first place? Cars are different because they don't come in boxes, have wheels, and live outside. Easy to understand.

You can think anything you want until you're blue in the face. Retail stores typically offer 30 day satisfaction guaranteed. It's not an issue. It's not a joke, it's the norm. The fact is, with a reputable retailer, you can try it out and your satisfaction is guaranteed.

IGExpandingPan
07-13-2009, 01:46 PM
They don't price match like you think. And they never match
Internet prices. Sears wouldn't even match a price on a Best Buy item that I was looking at.

That's NOT what they say in writing. So long as a given E-Tailer has a point of presence in a local area, so long as it's in stock and can be purchased that day, they claim to price match.

But I would gladly yield to people with real experience with BestBuy. I don't deal if I can avoid it. Three exceptions in three years, one UPS, one 120GiG HD (I had a gift card), one video - Macross new dub. In rare cases where BestBuy has a decent deal, others will pricematch. But most of my electronic buying is done online, Amazon and Newegg.

Donzi54
07-13-2009, 01:53 PM
I don't have to provide a state. I only have to provide a company that does this.

GM

http://www.gmcertified.com/certified/faqs/


http://consumerguideauto.howstuffworks.com/certified-pre-owned-car-programs.htm

So I stand corrected on the dealer's policy on certified used cars. But if you google 72 hour & 150 mile you'll find various dealers that offer a satisfaction guarantee. Typical is 3day/150mile money back. 30 1500mile trade-in.

But if I recall you talked about luxury cars. For preowned certified
Mercedes-Benz - 7-Day, 500-mile exchange policy.
Acura - 3-Day exchange policy
But this is the manufacturer's policy, dealers vary.

AutoNation (http://www.autonationdirect.com/BuyOnline/About.aspx) same deal on new or certified used cars. Carmax (http://www.carmax.com/enUS/Why-CarMax/default.html) 5 day money back guarantee. 5 day 500 mile is pretty extraordinary.

Just to name a couple large dealers of USED cars.



Didn't you bring up cars in the first place? Cars are different because they don't come in boxes, have wheels, and live outside. Easy to understand.

You can think anything you want until you're blue in the face. Retail stores typically offer 30 day satisfaction guaranteed. It's not an issue. It's not a joke, it's the norm. The fact is, with a reputable retailer, you can try it out and your satisfaction is guaranteed.


Now talking used cars? Where is the full refund?

IGExpandingPan
07-13-2009, 01:55 PM
I am buying the extended warranty from Mack Camera. I spoke to someone from Mack, and he said they will pick up the warranty from Day 91.
I assume if the unit powers up, it should be reliable. I admit to being nervous, but I am relying on Pioneer's reputation for quality.
Don't you agree that it is unlikely that I will receive a defective unit? Or am I being naive?
Naive and IGNORANT are two completely different terms, you fall under the latter. No offense intended, just check the definitions. You have been informed and warned. Good luck to you.[/quote]

The problem with solid state electronics is something can "look" fine yet be defective. It's rather why a burn-in, a period of time something is left on, is recommended. At least 24 hours, if not 72. Solid state electronics have become much more reliable then decades past, but for such a short warranty period I'd make damn sure the unit was tested.

Donzi54
07-13-2009, 02:05 PM
That's NOT what they say in writing. So long as a given E-Tailer has a point of presence in a local area, so long as it's in stock and can be purchased that day, they claim to price match.

But I would gladly yield to people with real experience with BestBuy. I don't deal if I can avoid it. Three exceptions in three years, one UPS, one 120GiG HD (I had a gift card), one video - Macross new dub. In rare cases where BestBuy has a decent deal, others will pricematch. But most of my electronic buying is done online, Amazon and Newegg.

I had Sears not match a B & H Photo item because they claimed, they were not close enough to them.

IGExpandingPan
07-13-2009, 02:22 PM
Now talking used cars? Where is the full refund?

New and Certified used cars.

http://www.gmcertifiedchevrolet.com/

Every GM Certified vehicle comes with a Manufacturer 100,000 Mile/5 Year Powertrain Limited Warranty, and a 3 Day/150 Mile Money Back Guarantee

To be fair, the money back I'm not 100% positive that it's GM level, or dealer level. Perhaps you can enlighten me.

http://editorial.autos.msn.com/article.aspx?cp-documentid=434753
http://www.intellichoice.com/preowned/CPOOverview/make/GMC

sawzalot
07-13-2009, 02:22 PM
I'm to believe that you are some sort of expert in this forum and home theater field. By reading your posts I don't believe so.

Hey check this out , I never claimed to be an expert, once again that was your words making up a load of crap as usual,however in this thread it is par for the course I actually come in this particular forum to read up on all the latest HT thoughts by the very intelligent and audio/video wise members, knucleheads like you on the other hand only joined to post in this polluted thread of nonsense, you are so arrogant with your postings that you truly help me make up my mind where not to do business, also my many friends on three other forums will "know the same,Where not to take their business" you would be truly surprised to find out just how often these people do change out their panels.. :cool:

IGExpandingPan
07-13-2009, 02:36 PM
you are so arrogant with your postings that you truly help me make up my mind where not to do business, also my many friends on three other forums will "know the same,Where not to take their business" you would be truly surprised to find out just how often these people do change out their panels.. :cool:

It seems odd that someone is trying to defend retailers who don't offer at least a 30 day money back program. I don't get it. I can understand being annoyed at those who abuse the policy, but at the same time I don't want to be penalized for it.

Donzi54
07-13-2009, 02:39 PM
New and Certified used cars.

http://www.gmcertifiedchevrolet.com/


To be fair, the money back I'm not 100% positive that it's GM level, or dealer level. Perhaps you can enlighten me.

http://editorial.autos.msn.com/article.aspx?cp-documentid=434753
http://www.intellichoice.com/preowned/CPOOverview/make/GMC

The way things are today with the auto industry I guess anything could be possible.

Donzi54
07-13-2009, 02:57 PM
Hey check this out donki54, I never claimed to be an expert, once again that was your words making up a load of crap as usual,however in this thread it is par for the course I actually come in this particular forum to read up on all the latest HT thoughts by the very intelligent and audio/video wise members, knucleheads like you on the other hand only joined to post in this polluted thread of nonsense, you are so arrogant with your postings that you truly help me make up my mind where not to do business, also my many friends on three other forums will "know the same,Where not to take their business" you would be truly surprised to find out just how often these people do change out their panels.. :cool:

Hey suczalot its free country you can buy where ever you like.

sawzalot
07-13-2009, 03:18 PM
Hey its free country you can buy where ever you like.
Yes it is and I do buy what I want , when I want and from the sellers that I trust. I for one have never had a problem with any audio/video purchases for my HT .I am almost a neighbor down here in Cape May, any time your in the area send me a p.m. we can get together and and discuss our thoughts in this matter a bit more ;)

Donzi54
07-13-2009, 03:39 PM
Yes it is and I do buy what I want , when I want and from the sellers that I trust. I for one have never had a problem with any audio/video purchases for my HT .I am almost a neighbor down here in Cape May, any time your in the area send me a p.m. we can get together and and discuss our thoughts in this matter a bit more ;)

Hey that's an idea. I spend some time at the Canyon Club. P.M mail your # and address and I will look you up. I will be down for M.A tournament.

IGExpandingPan
07-13-2009, 03:44 PM
Why would you think this question was addressed to you, and why are you accustomed to responding to such a question. Your current posts are sounding more and more like Pfc5 language when you take out all the curses.

Because you were talking to me, and my personal opinion is you are in effect a semi-spammer trying to edge their way between the rules. It seemed like you were trying to "defend" your company by not backing up the claim with facts, but citing specific models that carry with it high savings, thus advertising.

For example you claim to "defend" your company. But if the information I and others present regarding your policies is accurate, you have no defense. COD white glove delivery is NO replacement for a 30 day refund policy which is the NORM for B&M stores. The only thing that's an issue at present is your 20% average claim over Bestbuy which you're perfectly free to backup on your own website.

Given your kicking and screaming and conspiracy theory, it's safe to presume this was a number pulled from your tookus and has no basis in fact until such time as facts are presented. If I'm wrong, I'll post a retraction.

sawzalot
07-13-2009, 04:22 PM
Hey that's an idea. I spend some time at the Canyon Club. P.M mail your # and address and I will look you up. I will be down for M.A tournament.

I will be over at the Canyon Club this weekend for the mini Mid tournament and again on the 16 th of August for the 1/2 mil. Tournament which one are you coming to and when you get here just pm here at this thread I always have a laptop with me. I look forward to seeing you, it will be interesting to say the least.:D

IGExpandingPan
07-15-2009, 02:22 AM
The way things are today with the auto industry I guess anything could be possible.

On this subject, I have to admit ignorance on whether the guarantee offered by GM is money back, or if this is something offered on the dealer level. Various Saturn dealers I've noted only say 3 day/150mile exchange. It seems this is not a matter of law, but policy.

Anyone other than GMC, this is likely a dealer option. I had no problem the last time I hunted for a car, which I admit it's been a decade, asking for this, but my latest inquiries have not be as fruitful as years past.

An interesting accusation popped up on slickdeals.net


...
Eastcoasttvs is not authorized, and uses product details and descriptions taken from the Vanns website. Be very wary. Their website just popped up in the past couple weeks.

-url- (http://forums.slickdeals.net/showthread.php?t=1090009)

http://www.highdefforum.com/attachment.php?attachmentid=4042&stc=1&d=1247644637

While factory specs are not likely to be copyrighted information, it is a little cheesy to copy and paste from someone else's site. But however you feel about it, it seems to be a fact caught in Google search, but outside their cache.

On another note, the term "authorized online retailer" appears on the site numerous times for numerous makes including Sony. I have no data at present that they are not, but I'll toss Sony and E-mail and see.

PFC5
07-15-2009, 07:08 AM
I checked Sony's website and ECTV was not listed as an authorized retailer:

http://www.sonystyle.com/webapp/wcs/stores/servlet/SYDealerLocator?storeId=10151&catalogId=10551&langId=-1

I used the zip code 07036 for the search in the link.

sawzalot
07-15-2009, 09:06 AM
Seems like the waters continue to look murky, no relief in site.I believe some folks in business or otherwise just don't know when to backoff and take a slow and steady approach, if everything is in order they would prosper, keep on barking and it gets shady.

daleb
07-15-2009, 09:28 AM
Seems like the waters continue to look murky, no relief in site.I believe some folks in business or otherwise just don't know when to backoff and take a slow and steady approach, if everything is in order they would prosper, keep on barking and it gets shady.

Well said. I thought the 'beating a dead horse' smilie would work...but some are harder to convince. Time for the 2 by 4?

IGExpandingPan
07-15-2009, 01:48 PM
I checked Sony's website and ECTV was not listed as an authorized retailer:

http://www.sonystyle.com/webapp/wcs/stores/servlet/SYDealerLocator?storeId=10151&catalogId=10551&langId=-1

I used the zip code 07036 for the search in the link.

No word yet from Sony.

I did a side step, I reverse looked up their address and number.
Seems they share a physical location an "Automobile Supplier"

Research & Manufacturing
Charles Semah - President
1130 W Elizabeth Ave, Linden, NJ 07036
(908) 862-6744

Business info (http://www.manta.com/coms2/dnbcompany_6shntd)

An alternate phone number is 908-862-9090 verified by Qwestdex and various adverts.

ckone180
07-15-2009, 02:17 PM
No word yet from Sony.

I did a side step, I reverse looked up their address and number.
Seems they share a physical location an "Automobile Supplier"



Very nice research! This may explain some of the weirdness going on.

EastCoastTVS
07-15-2009, 04:07 PM
We believe that posting our landlords information is improper
we rent space from them

joela
07-15-2009, 04:08 PM
I received my Pioneer KRP-500M monitor from East Coast today. The courier service guy powered it up, then I paid for it. I have registered with Mack Camera for the extended warranty. I checked that the 2 HDMI inputs work (for cable and Blu-Ray connections). Right now, I am running the burn-in for the screen.

tRidiot
07-15-2009, 04:09 PM
we believe that posting our landlords information is improper

Improper?

Sounds fair to me, it's public info. Simple explanation, but more whining from you.


Why I would be surprised at that, I don't know....:rolleyes:

EastCoastTVS
07-15-2009, 04:15 PM
I received my Pioneer KRP-500M monitor from East Coast today. The courier service guy powered it up, then I paid for it. I have registered with Mack Camera for the extended warranty. I checked that the 2 HDMI inputs work (for cable and Blu-Ray connections). Right now, I am running the burn-in for the screen.

Enjoy your new Pioneer 500m thanks for the feedback

EastCoastTVS
07-15-2009, 04:25 PM
On another note, the term "authorized online retailer" appears on the site numerous times for numerous makes including Sony. I have no data at present that they are not, but I'll toss Sony and E-mail and see.

Can you give us some examples, because we are not factory authorized but as you know this has no affect on the warranty status of the TVs that we sell ,with the exeption of pioneer . if you like you can read the post on this very thread from a long time member

post 168 page 12

Samsung doesn't require a dealer to be authorized. Any vendor or retailer that purchases their products through normal distribution channels is allowed to resell their products. Same goes for Panasonic. The factory warranty will be honored if the TV is bought from a legitimate retailer so your warranty is valid.

Pioneer is one of the few that will only warranty their TVs if they're bought from an officially authorized retailer. If a vendor is not on the list, they're not authorized. Here's Pioneer's official list:

http://www.pioneerelectronics.com/PUSA/FindStore/Buy+Pioneer+Products+on+the+Internet

All of our ths come with a full manufactures warranty besides Pioneer,and Pioneer no longer wants to sell TVs in the US.

IGExpandingPan
07-15-2009, 04:36 PM
We believe that posting our landlords information is improper
we rent space from them

:hithere:
Then what you "believe" is very silly indeed. Anyway I had no clue if they are your "landlord", I only know that you share the same physical address. Businesses, unlike people, have NO expectation of privacy. Even if there was, both you and Automobile Supplier publish your address on a planetary network. As established IIT you do sales personally from your Linden warehouse, thus sharing this information is in the public good.

1) Businesses have no privacy
2) You broadcast this information planet wide
3) You do face to face business on that property

Thus doing so is legal, ethical, and proper. Well, as proper as knowing that a given Starbucks rents space from Kinkos.

What I find odd is it's been suggested you are engaging in false adverting claiming you are an "authorized internet dealer" for Sony products, yet you ignore this. Evidence at present shows you are not listed as either an Authorized Sony Retailer, nor an Authorized Sony E-Tailer. I'm navigating up the support latter to verify this so there is no chance of error.

Authorized Retailers (http://direct.where2getit.com/sony/index.php?)
Authorized E-tailers (http://www.learningcenter.sony.us/assets/authorized_dealers/index.html)

IGExpandingPan
07-15-2009, 04:55 PM
Can you give us some examples, because we are not factory authorized but as you know this has no affect on the warranty status of the TVs that we sell ,with the exeption of pioneer . if you like you can read the post on this very thread from a long time member

I gave one example. Due to the advertising concerns I will only share urls to your site with the moderator upon request.

With ease I could have found 120 seconds ago of the term "authorized online Dealer" by using site://yoursite.com "authorized internet dealer"

Until moments ago, EVERY SONY listed on your site had at the very last line "authorized internet dealer".

I suspect that Sony phoned you, you had a little panic, then search and replaced "authorized internet dealer" with (:

http://www.highdefforum.com/attachments/flat-panel-tvs/4043d1247698347-anybody-deal-east-coast-tvs-authorized.jpg

tRidiot
07-15-2009, 04:58 PM
Until moments ago, EVERY SONY listed on your site had at the very last line "authorized internet dealer".

http://www.highdefforum.com/attachments/flat-panel-tvs/4043d1247698347-anybody-deal-east-coast-tvs-authorized.jpg

Ummm.... no shit? Is this true? ECTV's you need to answer this one, seriously. I didn't personally see it, but I wish now I would have, and would have done a screen capture.

I miss all the good stuff...

EastCoastTVS
07-15-2009, 05:02 PM
I gave one example. Due to the advertising concerns I will only share urls to your site with the moderator upon request.

With ease I could have found 120 seconds ago of the term "authorized online Dealer" by using site://yoursite.com "authorized internet dealer"

Until moments ago, EVERY SONY listed on your site had at the very last line "authorized internet dealer".

I suspect that Sony phoned you, you had a little panic, then search and replaced "authorized internet dealer" with (:

http://www.highdefforum.com/attachments/flat-panel-tvs/4043d1247698347-anybody-deal-east-coast-tvs-authorized.jpg
it takes about 1 min to update 1 item we have 62 Sony items on the site that is 1 hour and 2 min

IGExpandingPan
07-15-2009, 05:03 PM
http://www.highdefforum.com/attachment.php?attachmentid=4044&stc=1&d=1247698947

This is amusing, they are editing the site before my eyes, and coming on here and asking for any examples, of what they just edited.

Honest people, lol.

tRidiot
07-15-2009, 05:07 PM
it takes about 1 min to update 1 item we have 62 Sony items on the site that is 1 hour and 2 min

That's utter and total bullshit, right there. I am calling you out.

I've done webpages, and I know that you can update your stuff VERY quickly once you've got the format down... copy/paste into the appropriate opened file, I could probably do 5-10 a minute if I were familiar with the site. Maybe quicker if I'd built it.

You're circling the drain here, ECTV's....

This is the problem with lies... eventually you have to keep lying so much that they become glaringly obvious in their unbelievability.

IGExpandingPan
07-15-2009, 05:10 PM
it takes about 1 min to update 1 item we have 62 Sony items on the site that is 1 hour and 2 min

Not if you use grep, or you have a database, but it's sort of a moot point.

I first contacted Sony on this issue
17:06:23 Wednesday July 15, 2009 GMT

It's now 23:09 GMT.

You require 1 hour, you had 6.

EastCoastTVS
07-15-2009, 05:16 PM
Not if you use grep, or you have a database, but it's sort of a moot point.

I first contacted Sony on this issue
17:06:23 Wednesday July 15, 2009 GMT

It's now 23:09 GMT.

You require 1 hour, you had 6.

We don't use either one i know if it is possible to use grep or a database with a magento website

BTW what is grep

we would consider it a moot point also but it is impossible to update 62 items in 2 min

IGExpandingPan
07-15-2009, 05:16 PM
That's utter and total bullshit, right there. I am calling you out.

I've done webpages, and I know that you can update your stuff VERY quickly once you've got the format down... copy/paste into the appropriate opened file, I could probably do 5-10 a minute if I were familiar with the site. Maybe quicker if I'd built it.

You're circling the drain here, ECTV's....

This is the problem with lies... eventually you have to keep lying so much that they become glaringly obvious in their unbelievability.

Obviously your not a *nix user. Presuming static pages, you can grep in moments. But that's hardly the point. Let's say the guy is honest and it would take him an hour. Was there more than an hour between my posting "authorized internet dealer" and the guy comming on here? Yes?

Obviously you or I could
1) Pop a ftp share in windows, or local mirror
2) open each page in notepad/tse/whatever
3) Search and replace
4) save or upload.

Given them the Tony and Jimmy the benefit of the doubt, they are still liars.

IGExpandingPan
07-15-2009, 05:18 PM
We don't use either one i know if it is possible to use grep or a database with a magento website

BTW what is grep

we would consider it a moot point also but it is impossible to update 62 items in 2 min

It is a moot point, you had well over an hour!

tRidiot
07-15-2009, 05:20 PM
So, ECTV's are you denying that you changed the webpage today to remove the "Authorized Internet Dealer" tag?

Seriously... don't play games, don't skirt the issue, don't cast aspersions on other members, don't mince words, just answer the effing question for once.

EastCoastTVS
07-15-2009, 05:23 PM
It is a moot point, you had well over an hour!

you said 120 seconds

EastCoastTVS
07-15-2009, 05:34 PM
Lets talk about my satisfied customer in mass with the pioneer 500m we always get an immediate response from every post from you guys except when there is a satisfied customer, I find it amazing how come you guys avoid a post from a satisfied customer.

I received my Pioneer KRP-500M monitor from East Coast today. The courier service guy powered it up, then I paid for it. I have registered with Mack Camera for the extended warranty. I checked that the 2 HDMI inputs work (for cable and Blu-Ray connections). Right now, I am running the burn-in for the screen.

jam269
07-15-2009, 05:47 PM
Several pages ago, several times, several people said something to the effect of "ECTV dude: You're not helping your cause, perhaps you should stop".

That went ignored. :error

Now that last discovery (Authorized Sony online retailer thing) is interesting indeed. If only there was a way to see what the webpage was before it was edited. If only....

If such a thing was possible, Google would probably do it... And it'd probably call such a thing "Google Cache".

Nahh, that'll never happen. (http://74.125.93.132/search?q=cache:www.eastcoasttvs.com/index.php/sony/52-lcd-s/sony-bravia-kdl52xbr6.html)

Or will it? :haha:

Hint: Click the link for google's cached page of ECTV's Sony BRAVIA KDL-52XBR6, where it clearly shows the following:

...
Warranty Information
Manufacturer Warranty
(authorized online retailer): 18 Months Parts and Labor

But now (http://www.eastcoasttvs.com/index.php/sony/52-lcd-s/sony-bravia-kdl52xbr6.html), it shows only this:

...
Warranty Information
Manufacturer Warranty
: 18 Months Parts and Labor


You should've quit a long time ago dude...

tRidiot
07-15-2009, 05:48 PM
Great... so you managed to deliver a TV. It's not one here and there that makes a great store... it's consistent service time and time again. Only way to prove that is over time...

But you're avoiding my question ECTV's.... DID YOU REMOVE THE CLAIM of being an Authorized Retailer for Sony.

Answer the question.

jam269
07-15-2009, 05:49 PM
Great... so you managed to deliver a TV. It's not one here and there that makes a great store... it's consistent service time and time again. Only way to prove that is over time...

But you're avoiding my question ECTV's.... DID YOU REMOVE THE CLAIM of being an Authorized Retailer for Sony.

Answer the question.

We posted at the same time.. See my post above yours :D

tRidiot
07-15-2009, 05:55 PM
Oh wow..... and the shadiness just keeps on coming...

Nice one ECTV's... you've been totally busted. Way to intentionally claim something you're not, then try to cover your tracks when you get called on it.

I can see now why you're refusing to answer our questions... but to actively try to hide what you're doing... you are really digging your own hole here, buddy.

The next thing we know, you'll be claiming you've been "authorized" by Sony, but the contract hasn't made it all the way through corporate yet, and it takes time for the approval to be recognized as official. You know... red tape and all.

daleb
07-15-2009, 06:10 PM
Lets talk about my satisfied customer in mass with the pioneer 500m we always get an immediate response from every post from you guys except when there is a satisfied customer, I find it amazing how come you guys avoid a post from a satisfied customer.

Maybe because satisfied customers are the norm for transactions with reputable retailers? :what:

IGExpandingPan
07-15-2009, 06:24 PM
you said 120 seconds

You were busy changing the site up Today, 03:53 PM where I could easily observe changes in your site.

To be clear, I believe it took you over an hour to change every Sony entry. It's possible you are this inept with PCs, only have sub 56k connection, and don't have a local cache of your site. But it's painfully obvious the spots where you searched and replaced "authorized internet dealer):" from "(authorized internet dealer): with nothing leaving the characters :). The simply face was clearly serendipitous and not intentional to flaunt the fact that you can edit your site.

Enclosed image is just ONE example. I faxed Sony another example. I will also link them to this thread as well as your site's google cache.

:haha: Caught in the act d00d!

IGExpandingPan
07-15-2009, 06:36 PM
Now that last discovery (Authorized Sony online retailer thing) is interesting indeed. If only there was a way to see what the webpage was before it was edited. If only....


It wasn't just Sony either. That phrase appeared all over the place with various makes. But no longer. I just picked Sony because they have their authorized dealers online.

IGExpandingPan
07-15-2009, 06:51 PM
Maybe because satisfied customers are the norm for transactions with reputable retailers? :what:

Pretty much!

It's like with Newegg, Amazon.com, or buy.com. You buy stuff, you get it. It's quite the norm with most retail businesses.

For obscure parts I have to deal with bottom fishers, and then I'm happy to share, ordered x-item, got it in x-days, and that's about it.

EastCoastTVS
07-15-2009, 07:48 PM
You were busy changing the site up Today, 03:53 PM where I could easily observe changes in your site.

To be clear, I believe it took you over an hour to change every Sony entry. It's possible you are this inept with PCs, only have sub 56k connection, and don't have a local cache of your site. But it's painfully obvious the spots where you searched and replaced "authorized internet dealer):" from "(authorized internet dealer): with nothing leaving the characters :). The simply face was clearly serendipitous and not intentional to flaunt the fact that you can edit your site.

Enclosed image is just ONE example. I faxed Sony another example. I will also link them to this thread as well as your site's google cache.

:haha: Caught in the act d00d!

I am supprised you didnt print out all 62 items instead of just 2
the statement that all sony items were advertized as (authorized internet dealer) is compleatly false.because if they were you would have printed out all 62 items

EastCoastTVS
07-15-2009, 07:51 PM
Being autherized has no bearing on the warranty status, all sony tvs come with full manufactures warranty.

tRidiot
07-15-2009, 08:12 PM
I am supprised you didnt print out all 62 items instead of just 2
the statement that all sony items were advertized as (authorized internet dealer) is compleatly false.because if they were you would have printed out all 62 items

What a joke... dude, you have absolutely zero credibility now after all the BS you've been trying to pull.

Being autherized has no bearing on the warranty status, all sony tvs come with full manufactures warranty.

Should we check the Google cache on the other Sony items? So are you trying to say it was a "mistake" that only "some" of the items were listed that way?

Seriously.... you just keep on digging. Warranty isn't the issue being dealt with here, it's truthfulness, credibility, owning up to your mistakes when you're called out, trying to cover your tracks, trying to deceive the public into thinking you're something you're not, etc..... the list could go on and on...

EastCoastTVS
07-15-2009, 08:17 PM
original request to pfc5 his name is mentioned twice in the request

We thank you for advertising for us on this forum but as you know it is against the rules
We would like to answer you with a price comparison on other models that both Eastcoasttvs and Bestbuy sell.
We will only answer you if we have permission from Supermod Pfc5 since our answer will be 100% advertising ,We do not want to break this rule(No promotion of your personal site or a site you stand to profit from).If supermod Pfc5 doesn't give us permission to answer you then we demand that your post be removed.
and this is the reply that we got from you instead of pfc5

No, we've pretty much established that you lied about being "average by 20%" less than bestbuy. But feel free to put a comparison on your own damned website. You're pretty obligated to back up the claim, but as you said, not here as it would be "adverting". I doubt if the "average" would be 20%. My sample size was low, and pretty random, so I could be wrong. But I doubt it. Until I hear otherwise, I'm calling it 5% savings off big box store if you don't bother to price match for 7 day return/refund/exchange - :eek:10% + 2x shipping:eek: (if applicable) where the standard in the retail (not e-tail) world is 30 days no restocking fee.

Not a good deal IMHO.





Why would you think this question was addressed to you, and why are you accustomed to responding to such a question. .

You still never answered why you are accustomed to answer such a question, it might sound suspicious to some as to why a new poster as yourself would answer such a question,



I am no longer accusing you and no longer believe that IGExpandingPan and pfc5 are the same person and its not because I got an infraction and threatened to be kicked off this forum for making such a statement,

tRidiot
07-15-2009, 08:19 PM
I am no longer accusing you and no longer believe that IGExpandingPan and pfc5 are the same person and its not because I got an infraction and threatened to be kicked off this forum for making such a statement,

Doesn't matter... I hope they kick you off this forum for being a scammer and for false advertising on your website. Not to mention lying consistently and the misdirection you are attempting, just to take some heat off yourself.

EastCoastTVS
07-15-2009, 08:29 PM
We are still waiting for an answer from pfc5 as whether we have permission to respond to IGExpandingPan pricing comparison, we are surprised that it has been 4 days and still no answer from pfc5, normally he responds immediately some might say that he answered that question already

Not us, we are no longer accusing you and no longer believe that IGExpandingPan and pfc5 are the same person and its not because I got an infraction and threatened to be kicked off this forum for making such a statement.

IGExpandingPan
07-15-2009, 08:35 PM
I am supprised you didnt print out all 62 items instead of just 2
the statement that all sony items were advertized as (authorized internet dealer) is compleatly false.because if they were you would have printed out all 62 items

I never said the number was 62. You did. Could that be what the number was?

And I never said I didn't print more. I only said I faxed one to Sony.

In fact
this one (http://74.125.93.132/search?q=cache:www.eastcoasttvs.com/index.php/sony-bravia-kdl-52s5100-52-lcd-tv.html) I faxed to sony.
See the Current Page (http://www.eastcoasttvs.com/index.php/sony-bravia-kdl-52s5100-52-lcd-tv.html) for details.

"authorized internet dealer" is missing from the current version.

Here is another example.

here - authorized internet retailer (http://74.125.93.132/search?q=cache:Q3cgtJyG9LMJ:www.eastcoasttvs.com/index.php/home-page/sony-bravia-kdl-52v5100-52-lcd-tv.html+site://www.eastcoasttvs.com+%22+%22Sony+BRAVIA%22&cd=17&hl=en&ct=clnk)

Here is the current page (http://www.eastcoasttvs.com/index.php/home-page/sony-bravia-kdl-52v5100-52-lcd-tv.html) but wait, not found?

here it is (http://www.eastcoasttvs.com/index.php/sony-bravia-kdl-52v5100-52-lcd-tv.html) You just deleted that particular link, but poof

And here is the google cache (http://74.125.93.132/search?q=cache:Q3cgtJyG9LMJ:www.eastcoasttvs.com/index.php/sony-bravia-kdl-52v5100-52-lcd-tv.html)

that too promots you as an authorized internet retailer for Sony.
:haha:

You see, you don't actually know how many examples I have, nor am I going to actually tell you. It's a test to see how deep you step in it. And I was giving you the benefit of the doubt. Perhaps you C&P from a site like Vanns again, and "accidentally" C&P "authorized dealer". But no, as soon as Sony contacted you, you quickly changed your site. You also sort of want me to provide a complete list so others who google model numbers "might" end up here. I have enough examples that you were aware that you were advertising your self as an "(authorized internet retailer):" for Sony goods.
:haha:

EastCoastTVS
07-15-2009, 08:37 PM
Isnt it amazing how fast IGExpandingPan has learned all the features on this site it is like he has been here for years and he just started less the a month ago and already has more posts then us and we have been here 4 months

We dont think for a second that IGExpandingPan and pfc5 are the same person and its not because we got an infraction and threatened to be kicked off this forum for making such a statement.

IGExpandingPan
07-15-2009, 08:41 PM
We are still waiting for an answer from pfc5 as whether we have permission to respond to IGExpandingPan pricing comparison, we are surprised that it has been 4 days and still no answer from pfc5, normally he responds immediately some might say that he answered that question already

Not us, we are no longer accusing you and no longer believe that IGExpandingPan and pfc5 are the same person and its not because I got an infraction and threatened to be kicked off this forum for making such a statement.

Put a pricing comparison on your own site. Toss me a link. If EVERYTHING you sell and Best Buy sells adds up to an average of 20% savings, I'll post a retraction. PCF5 agreed and said to toss him a link too. If your paranoia is true and I'm PCF5, I'm like super moderator d00d and you most obey.

AFAIK you can't do tables on this forum.

EastCoastTVS
07-15-2009, 08:47 PM
If you search our site for the word sony you will find 62 results, not 2, If you had more than 2 there is no doubt that you would have posted them. and besides you yourself said that not 120 seconds earlier you checked and said you saw all of them (all of them=62). all 62 must be in your cache, it is impossible on a magento website to update 62 items in 2 min, maybe 4 items if you are realy fast, i just tested my self

EastCoastTVS
07-15-2009, 08:48 PM
Put a pricing comparison on your own site. Toss me a link. If EVERYTHING you sell and Best Buy sells adds up to an average of 20% savings, I'll post a retraction. PCF5 agreed and said to toss him a link too. If your paranoia is true and I'm PCF5, I'm like super moderator d00d and you most obey.

AFAIK you can't do tables on this forum.

as i have allready told you we no longer belive that you and pfc5 are the same person and it is not because we got an infraction for making such a statement

EastCoastTVS
07-15-2009, 08:55 PM
Put a pricing comparison on your own site. Toss me a link. If EVERYTHING you sell and Best Buy sells adds up to an average of 20% savings, I'll post a retraction. PCF5 agreed and said to toss him a link too. If your paranoia is true and I'm PCF5, I'm like super moderator d00d and you most obey.

AFAIK you can't do tables on this forum.

You started a comparison on this thread in a public arena so we would like to answer you in a public arena we have no fight with bestbuy we only have a fight with you

IGExpandingPan
07-15-2009, 09:05 PM
Isnt it amazing how fast IGExpandingPan has learned all the features on this site it is like he has been here for years

I don't know ALL the features.

1) I'm computer literate.
2) I've used vBulletin before
3) Once you've used vBulletin, Drupal, phpBB, solutions like Tin, and some pre-internet experience with various forms of software (C-Net, WWIV, Fido, BBS Express just to name a few), it's pretty second nature.
4) I read in excess of 240cps.

Mystery solved!

Though I wonder what mystical features I know that elude this gent. :what:

EastCoastTVS
07-15-2009, 09:09 PM
You still never answered why you are accustomed to answer such a question, that was clearly directed at pfc5

EastCoastTVS
07-15-2009, 09:10 PM
I don't know ALL the features.

1) I'm computer literate.
2) I've used vBulletin before
3) Once you've used vBulletin, Drupal, phpBB, solutions like Tin, and some pre-internet experience with various forms of software (C-Net, WWIV, Fido, BBS Express just to name a few), it's pretty second nature.
4) I read in excess of 240cps.

Mystery solved!

Though I wonder what mystical features I know that elude this gent. :what:

under what name do you call yourself on the other forums

IGExpandingPan
07-15-2009, 09:22 PM
You started a comparison on this thread in a public arena so we would like to answer you in a public arena we have no fight with bestbuy we only have a fight with you

Here is what you said

We thank you for advertising for us on this forum but as you know it is against the rules

I conceded you were absolutely correct. I shouldn't be making lists of model numbers of your products. I proposed you put it on your own site. PCS agreed. You disappeared UNWILLING to do that.

Actually you wanted my comments removed.

Your fight is with best buy, you claim an average of 20% less. Obviously they set your bar. If it bugs you, don't put their name on the price list. Say "popular retail chain". Put it in a directory labeled NO ROBOTS.

You "could" put it on one of those free websites, toss me and the super mod the link. But that would look like you were not willing to put the 20% average on your own site.

If you search our site for the word sony you will find 62 results, not 2

That's true. I printed off some, I tossed Sony one example, someone else found one on their own. I'm not telling you how many examples I printed off, you'll just have to guess.

ETA

You started a comparison on this thread

No I didn't. You did. It didn't pan out with the examples I found from your front page and your entire list of Sharp goods. I added another higher priced model but older model and that upped the average to 7.5%. You made a claim without support, support it on your website.

EastCoastTVS
07-15-2009, 09:37 PM
Here is what you said


I conceded you were absolutely correct. I shouldn't be making lists of model numbers of your products. I proposed you put it on your own site. PCS agreed. You disappeared UNWILLING to do that. we are not going to change our entire site for you

Actually you wanted my comments removed. yes we belive they should be removed since you set a trap, you started a price comparison and we couldnt respond to it.

Your fight is with best buy, you claim an average of 20% less. Obviously they set your bar. If it bugs you, don't put their name on the price list. Say "popular retail chain". Put it in a directory labeled NO ROBOTS. you were the first one to mention the name Bestbuy in your list of 21 stores we just respond to you. we dont like mentioning our compitition we like to compete, not fight.

You "could" put it on one of those free websites, toss me and the super mod the link. But that would look like you were not willing to put the 20% average on your own site.
Again we have no fight with the giant electronics superstore Bestbuy we don’t even consider them to be our competition so why would we put a price comparison anyware else. you started this conversation about bestbuy on this thread we just want to respond

That's true. I printed off some, I tossed Sony one example, someone else found one on their own. I'm not telling you how many examples I printed off, you'll just have to guess.
I guess 2

PFC5
07-15-2009, 09:40 PM
as i have allready told you we no longer belive that you and pfc5 are the same person and it is not because we got an infraction for making such a statement

Don't keep repeating this unless you are going to do it as a complete statement. Here is how it should be stated:

"as i have allready told you we no longer belive that you and pfc5 are the same person and it is not because we got an infraction for making such a FALSE statement".

I highlighted in red what you left out of that statement to make it correct and complete. ;)

If you have an issue with breaking rules here and getting infractions for it, then you should PM the mod involved to discuss it. Not repeat an incomplete statement multiple times. ;)

EastCoastTVS
07-15-2009, 09:42 PM
No I didn't. You did. It didn't pan out with the examples I found from your front page and your entire list of Sharp goods. I added another higher priced model but older model and that upped the average to 7.5%. You made a claim without support, support it on your website.

We didn’t start price comparing model by model, you did. we couldn’t even respond.

You still never answered why you are accustomed to answer such a question, that was clearly directed at pfc5

PFC5
07-15-2009, 09:42 PM
We are still waiting for an answer from pfc5 as whether we have permission to respond to IGExpandingPan pricing comparison, we are surprised that it has been 4 days and still no answer from pfc5, normally he responds immediately some might say that he answered that question already

Not us, we are no longer accusing you and no longer believe that IGExpandingPan and pfc5 are the same person and its not because I got an infraction and threatened to be kicked off this forum for making such a statement.

I did already answer this. Go back and reread my reply. ;)

EastCoastTVS
07-15-2009, 09:50 PM
Don't keep repeating this unless you are going to do it as a complete statement. Here is how it should be stated:

"as i have allready told you we no longer belive that you and pfc5 are the same person and it is not because we got an infraction for making such a FALSE statement".

I highlighted in red what you left out of that statement to make it correct and complete. ;)

If you have an issue with breaking rules here and getting infractions for it, then you should PM the mod involved to discuss it. Not repeat an incomplete statement multiple times. ;)

yassam (learned that one from roots the movie)

From now on that is what i will state.

EastCoastTVS
07-15-2009, 09:52 PM
I did already answer this. Go back and reread my reply. ;)

what post #sorry couldnt find it

IGExpandingPan
07-15-2009, 09:55 PM
We didn’t start price comparing model by model, you did. we couldn’t even respond.

Then you had NO business making the claim of 20% average over BestBuy. This means you pulled the number from your tookus with no basis in fact. Argument over, I was right. 100% :bs:

You could respond, you could provide the list you used as a basis for that assertion, so long as you posted it on your website, provided a link to myself and PFC5 (ETA in a PM). If that list DOESN'T EXIST, argument over, I was right. 100% :bs: If you make one retroactively, you have to bet that I don't have a list already.

But as you pointed out, and I agreed, this forum is no place for random pricelists. You were right. :yippee:

You still never answered why you are accustomed to answer such a question, that was clearly directed at pfc5

Yes I did. Read back a few pages. Either I'm an :confused:idiot:confused: or it's an evil conspiracy.

:horse::horse::horse:

EastCoastTVS
07-15-2009, 10:15 PM
Then you had NO business making the claim of 20% average over BestBuy. This means you pulled the number from your tookus with no basis in fact. Argument over, I was right. 100% :bs:you've mentioned a model that we were 31% less
You could respond, you could provide the list you used as a basis for that assertion, so long as you posted it on your website, provided a link to myself and PFC5 (ETA in a PM). If that list DOESN'T EXIST, argument over, I was right. 100% :bs: If you make one retroactively, you have to bet that I don't have a list already.
I am sure you do, could you share those results with us

But as you pointed out, and I agreed, this forum is no place for random pricelists. You were right. :yippee: no argument

Yes I did. Read back a few pages. Either I'm an :confused:idiot:confused: or it's an evil conspiracy.

:horse::horse::horse:

sorry couldnt find it what post #

PFC5
07-15-2009, 11:04 PM
sorry couldnt find it what post #

Here is the post:

http://www.highdefforum.com/903426-post686.html

IGExpandingPan
07-16-2009, 12:06 AM
sorry couldnt find it what post #

You shouldn't have a problem, you responded to it.

http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-46.html

You questioned that and I responded again.
http://www.highdefforum.com/903852-post712.html

If you feel like a re-read it starts here
http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-45.html#post903273

Where you assert your prices "beat (BestBuy) on average by 20%" I put that to the test on a selection of identical models found on the home page and I didn't get anywhere close to that. You point out that I was advertising, I agreed and evaluated the sharp models without links.

Before or after that you state


We would like to answer you with a price comparison on other models that both Eastcoasttvs and Bestbuy sell.
...
We will only answer you if we have permission from Supermod Pfc5 since our answer will be 100% advertising ,We do not want to break this rule


That is from
http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-46.html#post903339

Where I responded
http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-48.html#post903852

I didn't bother to relook until now, but I responded because you were speaking to me, like I said before. You said you, which it's safe to presume that you meant who ever you were speaking to before you said you, which was me. After that sentence you were speaking to PCS5.

So I'm not an idiot, it's not a conspiracy, you were speaking to me.


we demand that your post be removed

And, the second person pronoun, you were speaking to me.


I have a right to defend myself on this thread and I demand that pfc5 give me permission to defend myself in doing so advertising and breaking a rule, or demand your post be removed.

You can not post a price list here because
No promotion of your personal site or a site you stand to profit from which you posted here
http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-46.html#post903339

You told me not to post price lists from your website here
http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-46.html

To which I proposed you post it on your own site, toss me a link in PM, and if the claim pans out I'll post a retraction. It's that easy. You would like to post a price list from your site? You can't, it's against the rules. I "can" since I don't work in retail but I agree that it would be advertising for you if I continue posting pricelists. I agree with you 100% on that point.


Thus we have this post of mine quoted by PFC5
http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-46.html#post903426


...if you want to defend your claim that your prices are "on average" 20% less than the other guys, you can put it on your own site. You can PM me the url in case you don't want to break the rules. I'll evaluate it, and if truthful I'll post a retraction. If reasonably close I'll post a retraction

This part highlighted in red is acceptable, provided I am also PM'd with the list to check out when I can as well. ...

And I agree. EastCoastTVs, post a price list on your website, provide a link for myself and PFC5. If it pans out within a reasonable margin of error, I will post a retraction. It's that simple. This is a way to respond. You have your own commercial site, it's reasonable your advertise on your own dime.

If you refuse to do this, that's your choice.

IGExpandingPan
07-16-2009, 01:11 AM
ECTV - It's very simple. Provide a pricelist of your products vs BestBuy that you used to come up with your 20% figure and post it in your website. Provide links to PFC5 and myself. You can even put it in an obscure part of your site labeled NO ROBOTS.

Thus far we've established in no particular order

1) You were accused of copy and pasting descriptions from Vanns (1 instance verified in Google cache)
2) You tagged Sony products with "(authorized internet dealer):" (various instances verified in Google cache).

Sony won't go on record and saw products bought by East Coast TVs are not covered by the factory warranty. But unfortunately as a side effect of my research, they're at least aware of it.

For the public good i'm sharing a screenshot of my correspondence with Sony in the event that someone has an issue, and Sony doesn't honor the warranty, making clear that ECTVs is responsible for the claim that these products carried with them a factory warranty.

ckone180
07-16-2009, 07:04 AM
Why did the last four posts list each other? And they are different member names. Hmmm. Nevermind, they were removed.

EastCoastTVS
07-16-2009, 12:28 PM
ECTV - I
Sony doesn't honor the warranty, m.


No were in the correspondence from Sony does it say that they wont honer their factory warranty. Why are you trying to destroy Sony's good reputation.

EastCoastTVS
07-16-2009, 12:31 PM
I looked I still don't see an answer as to why you are accustomed to answer that type of question , i have read all the posts

EastCoastTVS
07-16-2009, 12:38 PM
Here is the post:

http://www.highdefforum.com/903426-post686.html

you Just agreed that IGExpandingPan suggeestion to change my entire site by adding a price comparison in order to respond

I don't believe that investing over10,000 dollars in a price comparison feature on our site is a good suggestion especially when we don't want that feature all we wanted to do is respond to a post. and we felt it was a trap.

but you never said yes or no about responding on this thread that is your responsibility

EastCoastTVS
07-16-2009, 12:45 PM
Samsung doesn't require a dealer to be authorized. Any vendor or retailer that purchases their products through normal distribution channels is allowed to resell their products. Same goes for Panasonic. The factory warranty will be honored if the TV is bought from a legitimate retailer so your warranty is valid.

Pioneer is one of the few that will only warranty their TVs if they're bought from an officially authorized retailer. If a vendor is not on the list, they're not authorized. Here's Pioneer's official list:

http://www.pioneerelectronics.com/PUSA/FindStore/Buy+Pioneer+Products+on+the+Internet


All of our Products carry a manufactures warranty if You like you can contact the manufacture with the serial # of your TV at the time of delivery to verify that your TV has a full manufacturers warranty
with the exception of pioneer ONLY.

you always have the option to refuse the tv prior to paying for it

PFC5
07-16-2009, 12:56 PM
you Just agreed that IGExpandingPan suggeestion to change my entire site by adding a price comparison in order to respond

I don't believe that investing over10,000 dollars in a price comparison feature on our site is a good suggestion especially when we don't want that feature all we wanted to do is respond to a post. and we felt it was a trap.

but you never said yes or no about responding on this thread that is your responsibility

You cannot publish your price list on this site as that would be advertising and against the rules as you know and already noted.

You could take one of his other suggestions about posting the price comparisons with links to the items at both BB & your site in a HTML doc at a free site to download. If you actually KNOW that you beat their prices on average across the board by 20% as you stated before, you would likely already have this document made up so it shouldn't be much effort at all to do this as he said. ;)

If you don't have something already made up to prove your 20% cheaper on average statement, then what he suspected would be true then about you possibly only guessing at the average price savings at your store over Best Buy then right?

Either way, if you want to show that you ARE cheaper on average by 20% compared to Best Buy, then this would be an important thing to do as a reference that your salesmen could use in their daily job so you KNOW how you compare to your main competition. ;)

It would be win/win all around and you could prove your statement that you are 20% cheaper than Best Buy. ;)

ckone180
07-16-2009, 01:19 PM
Why are you trying to destroy Sony's good reputation.

His post has nothing to do with destroying Sony's good reputation.:offtopic

You have the worst grammar and spelling, of anyone on this thread, that I have seen so far. :eyecrazy

No where in the correspondence from Sony does it say that they won't honor their factory warranty.

Try typing your responses in MS Word and spell check. If it passes, post away. Come on.:lol:

You refer to yourself as "we" and "us." Makes me wonder how you could be designated as manager by anyone other than yourself, or "you guys.":what:

What I have seen, over the past few years, is that manufacturers are skipping out of their warranty when someone, other than authorized dealers, sell their products. Not just SONY, rather many of the large brands do the same. It is in their best interest to do so, that way they can keep their dealers satisfied by not giving competitors different pricing. :2cents

Let's imagine that Company A and Company B are in the same market, and Company A gets a much better price on the same exact model of product than Company B can negotiate. When Company B finds out the price difference they get upset and limit their products from that manufacturer, therefore reducing their market share. What manufacturer is willing to do this? Not many, that is why the same (or very similar) products are sold between Company A and Company B with a slightly altered model number.

This effectively pulls the wool over the consumers eyes (mostly) and keeps everyone happy. When a company such as yourself steps in and discounts these same products, it really ticks off the big and/or authorized retailers and forces Sony and other big brands to change their policies, trying to deal with your type of company. It is not illegal for you to sell these products (as long as all licensing and permits are correct), but the brands have to protect their 'bread and butter.' It is just the way business is done now. :thatsit

The final result for those parties interested in buying from ECTVs, and other discount unauthorized retailers, is that you need to understand that your warranties from the manufacturer are not guaranteed. Plan on not getting any warranty when you buy this way, or get the warranty through a third party warranty company. It is that simple. That would be why they have such a push for this Mack thing, plus they make more profit, but you will never know whether the manufacturer would have or not backed this unauthorized product if you never have to use the manufacturer for it.

Not quite rocket science, and I do pull for the small guys businesses. I just can not jump on your bandwagon for a multitude of reasons, the biggest being the way you have represented your company on this site. Very silly. You need to take that offer to remove this entire thread before any real customers read your dribble and bail before giving you a chance.:banghead:

kmpm
07-16-2009, 01:41 PM
DON'T HESITATE - GREAT COMPANY AND CUSTOMER SERVICE
This has been a wonderful experience. I just purchased a Samsung 55" LED from this company on Tuesday evening. I received a call the very next evening to schedule a deliver for today. What service!!

This company is for REAL. They are very supportive of your concerns. I ordered the TV for a specific price and the very next day the price went down. When I called their toll free number, they immediately lowered the bill accordingly. They are VERY cooperative in all my dealings. Delivery and setup was handled with speediness and thoroughness.

If you want to purchase any thing from this website - DO NOT HESITATE. They are the REAL DEAL!!!!

I would recommend this company to anyone who asks.

EastCoastTVS
07-16-2009, 02:23 PM
.

Not quite rocket science, and I do pull for the small guys businesses. I just can not jump on your bandwagon for a multitude of reasons, the biggest being the way you have represented your company on this site. Very silly. You need to take that offer to remove this entire thread before any real customers read your dribble and bail before giving you a chance.:banghead:

Communism went away in the 80s, this is the United States a free market. currently all the TVs we sell honer the manufacturers warranty with the exception of pioneer.


Samsung doesn't require a dealer to be authorized. Any vendor or retailer that purchases their products through normal distribution channels is allowed to resell their products. Same goes for Panasonic. The factory warranty will be honored if the TV is bought from a legitimate retailer so your warranty is valid.

Pioneer is one of the few that will only warranty their TVs if they're bought from an officially authorized retailer. If a vendor is not on the list, they're not authorized. Here's Pioneer's official list:

http://www.pioneerelectronics.com/PUSA/FindStore/Buy+Pioneer+Products+on+the+Internet

EastCoastTVS
07-16-2009, 02:29 PM
DON'T HESITATE - GREAT COMPANY AND CUSTOMER SERVICE
This has been a wonderful experience. I just purchased a Samsung 55" LED from this company on Tuesday evening. I received a call the very next evening to schedule a deliver for today. What service!!

This company is for REAL. They are very supportive of your concerns. I ordered the TV for a specific price and the very next day the price went down. When I called their toll free number, they immediately lowered the bill accordingly. They are VERY cooperative in all my dealings. Delivery and setup was handled with speediness and thoroughness.

If you want to purchase any thing from this website - DO NOT HESITATE. They are the REAL DEAL!!!!

I would recommend this company to anyone who asks.

Thank you for your business

PFC5
07-16-2009, 02:35 PM
Communism went away in the 80s, this is the United States a free market. currently all the TVs we sell honer the manufacturers warranty with the exception of pioneer.

While this is likely true, you never know when a company might change such policy as it does seem to be the trend for companies to require purchases to come only from authorized dealers. I know this is true with Yamaha, Denon, Klipsch, etc etc also.

Can I ask WHY you do not go through the process to become an authorized dealer for these mfg? It would seem to be a worthwhile investment to the future to do this.

IGExpandingPan
07-16-2009, 02:50 PM
you Just agreed that IGExpandingPan suggeestion to change my entire site by adding a price comparison in order to respond

No one suggested that you change your ENTIRE site. I even suggested that you plop your existing price comparison in a directory set to NO ROBOTS, and list Best Buy as "a leading retail chain". Given you cited exact estimates on how long it takes you to edit your site, even if those estimates were out of wacky, it shows you have the technical ability to do this.

The ONLY way to address my suspicion is to provide the list you used to come up with 20%. If this is a fact, with in a reasonable margin of error, heck let's make it +/- 25%. You can't post it here. It's against the rules and AFAIK you can't provide list with columns on this forum. You can put it on your own site. If you don't know HTML, save document as .html. Or heck, provide a .pdf or even a delimited .txt.


I don't believe that investing over10,000 dollars in a price comparison feature on our site is a good suggestion especially when we don't want that feature all we wanted to do is respond to a post.

If you already did a price comparison, you don't have to invest in $10,000. If you didn't do a price comparison then then my suspicion that you just pulled a number from your tookus was accurate. I think you pulled the $10,000 number from your tookus, but it's a moot point. I don't do retail, but I can say with reasonable certainty that there are a plethora of web based services that exist already to perform this function, and as a bonus you get a kick back for referrals. But no one is even asking you to do this either.

You claim your average price is 20% less than Best Buy. How did you arrive at that conclusion. You claim to have a list to back it up. I'll go one step further, I'll have my fax machine call your fax machine. This at least will reflect that your company stands up to this claim. I'll PDF the fax for PFC5 if asked.


and we felt it was a trap.

http://www.highdefforum.com/attachment.php?attachmentid=4050&stc=1&d=1247776887

Here's the thing, you made a claim, on your own, without prompting. If it is a trap, you trapped yourself. If you can't back up the claim with facts, retract it.


but you never said yes or no about responding on this thread that is your responsibility

You seem to be VERY confused about how online forums actually operate.

ckone180
07-16-2009, 03:19 PM
You seem to be VERY confused about how online forums actually operate.

They, he, or however it is referring to themselves today appear to be confused by a lot of things.

Communism went away in the 80s, this is the United States a free market. currently all the TVs we sell honer the manufacturers warranty with the exception of pioneer.

First, communism has not been in the U.S. for the 70s or 80s. How could it have went away in the 80s? Free market is exactly what I was referring to, the fact that the manufacturers can decide who and what the stand behind.

currently all the TVs we sell honer the manufacturers warranty with the exception of pioneer.

Read their policies and manuals. They will HONOR (f***, I almost spelled it like ECTV for the fun of it!) the warranty for the original purchaser. Uh, that would be you ECTV, because you are purchasing the TV, then selling it again.

Distributors are just that, they distribute. Hmmmm. Really quite hard to understand that concept, huh?

My perception of ECTV is that of a group who does not understand common sense, and who falters horribly on the ENGLISH language. Hey, everyone's not perfect, but I just corrected it in my previous post.

Clearly all of you are not reading anything, you are just too busy signing up for new accounts to spread the joyful love of ECTVs around.

What a shame that you actually have had decent people purchase items from your so-called internet store, and they will never know any better.

IGExpandingPan
07-16-2009, 03:24 PM
Communism went away in the 80s, this is the United States a free market. currently all the TVs we sell honer the manufacturers warranty with the exception of pioneer.

You seem to be very confused about global politics. Present day communist states are China, Cuba, North Korea, Laos, and Vietnam. A good percent of the planet's population, I estimate 21.58% are under single communist party rule. The number gets larger when we include various nations that have a Communist political party including India, Cyprus, and Nepal. I'm not sure if Finland's SKP (Suomen kommunistinen puolue) qualifies.

What percent of the products do you sell come from a Communist state? Hmmm?

The United States does NOT enjoy Laissez-faire economics and is not a Libertarian state. It's not a free market in that sense. There is government regulation. But at the same time, you are free to purchase goods and sell them in accordance to the rule of first sale. We are free to evaluate your business practices and critique them.

Manufacturers are becoming more demanding regarding honoring the factory warranty of goods sold though unauthorized distribution channels. Unless you can provide IN WRITING a given manufacturer will honor the warranty for goods sold though your business, I'm not going to just take your word for it. Sorry.

ETA

this is the United States

No it isn't. This is the internet, which is a planetary network. This is planet Earth. We enjoy living in a global civilization. Get use to it.

EastCoastTVS
07-16-2009, 04:08 PM
You seem to be very confused about global politics. Present day communist states are China, Cuba, North Korea, Laos, and Vietnam. A good percent of the planet's population, I estimate 21.58% are under single communist party rule. The number gets larger when we include various nations that have a Communist political party including India, Cyprus, and Nepal. I'm not sure if Finland's SKP (Suomen kommunistinen puolue) qualifies.

.


If you don't enjoy a free market why don't you move to one of the country's that you've mentioned and the best part is that you will not be allowed to post on forums like this one you as you know places like china have internet restrictions.

IGExpandingPan
07-16-2009, 04:21 PM
Distributors are just that, they distribute. Hmmmm. Really quite hard to understand that concept, huh?

We also enter the domain of grey market goods, where a given retailer purchases goods distributes or other retailers for other markets. It make make sense to buy a Canon printer in Canada, or an HP printer in the US and cross the border. For things like laptops, HP doesn't have an international warranty program, labled US, bought in the US, serviced only in the US. Acer on the other hand does. You can buy one of their laptops and have it serviced in Mexico city.

Bottom fishers thrive on price differential between markets, and you can get some good deals this way. E-baying from some yokle in Hong Kong can yield some MAJOR savings for small, light, goods. I have NO objection what so ever to people doing that. But these people don't typically advertise their goods have FULL factory warranties, and that is what you typically risk.

Back on the subject of 20% savings. I looked further into that one TV that was 30% lower than bestbuy.

http://www.highdefforum.com/attachment.php?attachmentid=4052&stc=1&d=1247783758

Interesting how the "regular price" dropped 6.8% from last month. It's a 2008 model, but still so long as Best Buy has it, it counts. Costco has it too within 15% delivered NOW. Last month identical price delivered.

IGExpandingPan
07-16-2009, 04:33 PM
If you don't enjoy a free market why don't you move to one of the country's that you've mentioned and the best part is that you will not be allowed to post on forums like this one you as you know places like china have internet restrictions.

:offtopic

You're a card!

Free market economy has NOTHING to do with free speech. In many ways China is less restrictive than the US in terms of market economy. The Shijingshan amusement park (http://www.boingboing.net/2007/05/02/fake-disneyland-in-c.html) is just one place and I have to say if I were a kid, Shijingshan kicks butt over Disney World. But if China's censorship offends you, why do you sell goods manufactured there? What's with this xenophobic attitude? Won't you sell or purchase from foreigners?

Net neutrality is another subject, but it's plain ignorant to presume the US doesn't have restrictions. See the DMCA!

But the DMCA, net neutrality, political systems, and market economy have nothing to do with how you operate, nor does it have anything to do with you backing up a claim a 20% average savings over best buy.

WASH99
07-16-2009, 05:42 PM
has anyone bought a tv from "east coast tv's"? Their prices on the 2009 55" samsungs seem too good to believe. They only sell in the nj,ny,ct,ri area and you don't pay until the tv is delivered.


I purchase the samsung ln52b750 three weeks ago at first I was not sure of this company because of the price and the fact that I never heard of this company. This was definately one of my smoothes transactions, I experienced great cutomer service, someone always answered the phone everytime I called. I highly recommend this company. Two days ago I recommended this comany to my co-worker, she purchased the new samsung 55" led and it was delivered today wow!!!!!!!! The delivery service were very polite and respectful!!!!!!! Again this company rocks!!!!!!! This reply is from someone who has purchased something from coast tv's and will do business again in the near future.

GymBrat98
07-16-2009, 05:46 PM
i purchase the samsung ln52b750 three weeks ago at first i was not sure of this company because of the price and the fact that i never heard of this company. This was definately one of the smoothes transactions that i have ever experienced, i experienced great cutomer service, someone always answered the phone everytime i called. I highly recommend this company. Two days ago i recommended this comany to my co-worker, she purchased the new samsung 55" led and it was delivered today wow!!!!!!!! The delivery service were very polite and respectful!!!!!!! Again this company rocks!!!!!!! This reply is from someone who has purchased something from coast tv's and will do business again in the near future.

What did the return policy state?

http://i293.photobucket.com/albums/mm49/LIovemykittez/AngelBlueEyes.gif

IGExpandingPan
07-16-2009, 07:21 PM
Anyone have the damn fax number for ECTVs

I was going to have my fax machine contact their fax machine.

My fax and challenge is in this image (http://www.highdefforum.com/attachment.php?attachmentid=4053&stc=1&d=1247795397).

PFC5
07-17-2009, 02:37 AM
I looked for the fax and even checked the BBB page for this company and no fax is listed. I did find this comment by BBB there which is relevant to your issue about advertising:

http://www.bbb.org/new-jersey/business-reviews/television-and-radio-parts-retail/east-coast-tvs-in-linden-nj-90045885#ratingdetails

Advertising Review
On May 27, 2009 a consumer informed BBB that this company offered free shipping to his location on their website, yet when the consumer attempted to order the product he was denied free shipping. The BBB verified the shipping policy on the website and found the consumer to be correct. BBB initiated an ad review on May 27, 2009. According to the BBB Standards for Trust an Accredited Business must abide by all written agreements and verbal representations. The company failed to respond.

ckone180
07-17-2009, 08:24 AM
I looked for the fax and even checked the BBB page for this company and no fax is listed. I did find this comment by BBB there which is relevant to your issue about advertising:


I reviewed that a couple days ago too! What a ripoff. Not one reliable person has stated anything other than this company is a bit "iffy," but this forum is enjoying many, many new members to defend ECTVs. Very strange. ECTVs are trying to dig a hole, so they can bury themselves. What other company does this kind of nonsense to themselves?

daleb
07-17-2009, 09:19 AM
What other company does this kind of nonsense to themselves?

Other companies are too busy for this nonsense. Then there are those who can talk themselves into a grave.

KidHorn
07-17-2009, 11:48 AM
DON'T HESITATE - GREAT COMPANY AND CUSTOMER SERVICE
This has been a wonderful experience. I just purchased a Samsung 55" LED from this company on Tuesday evening. I received a call the very next evening to schedule a deliver for today. What service!!

This company is for REAL. They are very supportive of your concerns. I ordered the TV for a specific price and the very next day the price went down. When I called their toll free number, they immediately lowered the bill accordingly. They are VERY cooperative in all my dealings. Delivery and setup was handled with speediness and thoroughness.

If you want to purchase any thing from this website - DO NOT HESITATE. They are the REAL DEAL!!!!

I would recommend this company to anyone who asks.

Good for you. I had a similar good experience and I wish this thread had more posts about actual transactions with ECTV (Good and Bad) than stupid nitpicking about how long it takes them to update their site or if their return policy is different than Joe's TV shack.

And I'm a real person who really bought a TV from them.

ckone180
07-17-2009, 01:02 PM
And I'm a real person who really bought a TV from them.

Congrats, I just hope you never need the warranty.

Nerologic
07-17-2009, 02:05 PM
Congrats, I just hope you never need the warranty.

Why not? If his TV were to ever be defective Panasonic would honor the warranty. You don't need to buy from an authorized e-tailer for them to honor the warranty, same goes for Samsung.

Pioneer is the only company that requires you to buy from an Authorized E-Tailer.

As long as the product you purchased is not a gray market item than there is no need to worry about the manufacturers warranty not being honored.

ckone180
07-17-2009, 02:34 PM
Why not? If his TV were to ever be defective Panasonic would honor the warranty. You don't need to buy from an authorized e-tailer for them to honor the warranty, same goes for Samsung.

Pioneer is the only company that requires you to buy from an Authorized E-Tailer.

As long as the product you purchased is not a gray market item than there is no need to worry about the manufacturers warranty.

Ha, ha, ha....................ugh................ha, ha, ha.............................ugh.......ha, ha, ha!:haha:

Nerologic
07-17-2009, 02:39 PM
Ha, ha, ha....................ugh................ha, ha, ha.............................ugh.......ha, ha, ha!:haha:

:spam:

joela
07-17-2009, 02:41 PM
I have already written about the Pioneer monitor I purchased from East Coast, but have not discussed my experience as a customer. I had 3-4 conversations with the salesperson before purchasing my unit. He provided me with names of people I could contact at Mack Camera to work out all warranty issues in advance. I received the unit on the promised day, right in the middle of the 4-hour predicted delivery slot. I also received a follow-up call from the salesperson that evening to make sure the unit was working.
I think their level of service was excellent, and they kept all commitments. I believe they are hard working people who can deliver a product at a great price and still provide good service. They may or may not be doing themselves a favor by arguing so much on this message board, but the bottom line is that I got a good deal and good service from them.

IGExpandingPan
07-17-2009, 03:39 PM
Good for you. I had a similar good experience and I wish this thread had more posts about actual transactions with ECTV (Good and Bad) than stupid nitpicking about how long it takes them to update their site or if their return policy is different than Joe's TV shack.

And I'm a real person who really bought a TV from them.

Respectfully you are being naive.

Let's review another post you made

http://www./avs-vb/showthread.php?p=16706066#post16706066

I know ECTVs appears to good to be true, but I don't see how I can lose. I don't pay until after the TV is delivered and setup and I'm OK with it. I'm paying in cash and they don't have a CC number.

I evaluated a a handful of models that happened to be shared by ECTVs and a big box store. I managed to find 13. Of these 13 models the prices were not too good to be true. Far from it. Only 2 represented +15% savings, 3 represented +10%. 2 represented +5%, 6 represented +/-5% and of those 1/2 cost the same or more.

Of the 2 +15%
1 is an 08 model that can be had at within 15% at costco
1 is an 07 model can be had online shipped from a reputable internet dealer that appears in authorized lists for 9% less shipped.

What I find odd is what you bought only represents either a 5% savings over BestBuy, or 4.3% savings for a model not carried by bestbuy but 6th ave ( "AFL5"), an authorized dealer.

But my point is this. The deals are not too good to be true. With a couple of exceptions 46% of the models I evaluated with inline with a big box retail store, 23% cost more. 15% represented large savings over BestBuy but were models presently on closeout elsewhere.


than stupid nitpicking about how long it takes them to update their site or if their return policy is different than Joe's TV shack.

My spelling isn't superb, but we've established that ECTVs spelling is sub-par.

I'm not nitpicking how long it takes THEM to update their site. I don't dispute they are so computer illiterate it would take them an hour to update 50~75 items. There are easier ways, which if they were less confrontational I'm sure we'd share. It's been established as a fact that they removed the words "authorized internet dealer" from their web site PRIOR to posting here. That's a fact. Google cache proves it, Sony has hard copy, the NJ AG and Office of Consumer affairs has hardcopy, as will the AG of all the states they do business with. It was done, how long it took doesn't matter.

HDTVs are a big ticket item. As such net price is just one part of the equation. Having a return policy of only 7 days, 10% and double shipping for returns is fair comment and should be considered for any big ticket purchase.

As an interesting note, I've also read that they do request credit card numbers over the phone for VERIFICATION, which makes me skeptical of anyone who wants to do a cash deal.

IGExpandingPan
07-17-2009, 03:42 PM
As long as the product you purchased is not a gray market item than there is no need to worry about the manufacturers warranty not being honored.

What assurance is there that these are not grey market items?

Nerologic
07-17-2009, 03:56 PM
What assurance is there that these are not grey market items?

I was just making a statement, I have no proof if their items are grey market or not.

I was not referring -only- to this dealer when i typed my post - I was just making it clear that the dealer does not need to be authorized in order for the warranty to be honored.

PFC5
07-17-2009, 04:48 PM
I was just making a statement, I have no proof if their items are grey market or not.

I was not referring -only- to this dealer when i typed my post - I was just making it clear that the dealer does not need to be authorized in order for the warranty to be honored.

Companies CAN change their policies and it is possible that in this economic climate that some mfg might take the step of only warrantying purchases from authorized dealers to protect that part of their business. All these companies at one time or another had no such policy UNTIL they changed it and any company can change it whenever they want. ;)

Whether or not these mfg will do that to protect their retail chain or brand name is only speculation, but if I was to buy a big ticket item like this, I would call myself to get confirmation before buying, but that is just me. ;)

IGExpandingPan
07-17-2009, 04:54 PM
Righto. East Coast TVs REFUSES to back up their claim, unless they can do so in this thread.

Screen Shot of the e-mail (http://www.highdefforum.com/attachment.php?attachmentid=4056&stc=1&d=1247871113)

PFC5
07-17-2009, 05:00 PM
So they will only respond where they are not allowed to because it would be advertising and against the rules here? Sounds like a way for them to avoid doing it to me.

IGExpandingPan
07-17-2009, 05:02 PM
Whether or not these mfg will do that to protect their retail chain or brand name is only speculation, but if I was to buy a big ticket item like this, I would call myself to get confirmation before buying, but that is just me. ;)

Agreed!

Given savings beyond 15% only seems to items that are over a year old, one has to be skeptical that these items are from the distribution chain. It's just as likely that such things were purchased from further down the chain, from a close out, auction, liquidation.

To be fair Sony doesn't require a store to be authorized to honor the warranty. The exception they cited were grey market goods where the warranty is only good in the country it was purchased, which is normal. But in this digital age there are records of sales, and a purchase further down the chain would likely reflect retail sale to ECTV, thus they might get a warranty but the end user might not.

IGExpandingPan
07-17-2009, 06:21 PM
Sounds like a way for them to avoid doing it to me.

Well, I "think" I found their fax number, though I'm not 100% positive. I remember I saw it listed "somewhere" and tried to get some info on it. But the number, which "might" be their fax number was BUSY for 12 hours.

Their avoidance is clearly three fold.

1) Price commitment
Perfectly normal for prices to fluctuate, and they don't want the commitment, which is why they are kicking and screaming about putting it on their site, or using their fax machines.
2) Spam
Getting more model numbers on here increases the chance of their name being googled up.
3) Facts they can't back up

What they clearly want is the ability to plug some of their loss leader models, ignoring the bulk.

IGExpandingPan
07-18-2009, 12:20 AM
Since ECTV is not interested in providing THEIR data.

Preliminary results

I've thus far evaluated 91 units common to the two stores. Taking an average of the percent price difference, to be fair, I'm now up to 8%. I'll provide more details later.

EVEN if you crunch the total value of 91 goods between the two stores, even that doesn't hit 20% with a margin of error of 25%. But this wasn't the claim. Various perks such as free installation were truncated.

Models in this evaluation are Sam,Pan,Son,LoG,Mi, and Pion.

Toshi has been excluded from the evaluation as there were no models listed at the time the statement was made. This evaluation is EXCLUSIVELY from data gathered 17 July 2009, and when completed the total list will be made available to BB. Only the results will be posted here, with the raw data send to the mods upon request.

Software used: Mozilla 3.0.1.1, TSE v4.40, Excel 2003 SP3.

ETA: Oh man, lol

http://www.highdefforum.com/857806-post56.html

Looks like early on someone noticed their "authorized online dealer" for Sammy. lulz (http://74.125.47.132/search?q=cache:6CbE4hJAq0MJ:www.eastcoasttvs.com/index.php/blu-ray/samsung-bdp-1600-blu-ray-player.html+site://eastcoasttvs.com+%22authorized+online+retailer%22&cd=9&hl=en&ct=clnk&gl=us)

ETA: After adding back in the Pointy and Toshi models, even taking into account the price was lowered since I posted last, we're back down to about 8%, well 7.84%. I was pretty spot on when I added a higher priced model to the first set.

IGExpandingPan
07-18-2009, 11:04 PM
Best Buy doesn't high a high margin except on accessories compare our prices on average we beat them on average by 20% in pricing most people aren't as wealthy as you and people like to save their hard earned money


You kicked and screamed how my evaluation was not fair. I concede that I used a limited sample. So I compared your prices to Best Buy, a place I like to avoid since CompUSA and Circuit City went away they are pretty much leaders.

At the time of this review, 17 July 2008, you had 101 models in common with Best Buy. You even changed the prices on at least one model I listed, but this will be ignored.

"average we beat them on average by 20%"

No, you don't. Not by a long shot. The average savings is 7.84%. That's computing the price difference between identical models, and taking the average (average on average). EVEN if we tab up the price for 101 models from both stores, that's not 20% within a margin of error of 25%.

Even looking at it another way, that is 51 items would need to be 20% less.

http://www.highdefforum.com/attachment.php?attachmentid=4102&stc=1&d=1247991294
As we see here, even when we take a generous margin of error, 15+% only covers 27.72%. 20% represents only 16.83%, or 17 items.

24.75%, or 25 of these items cost more than Best Buy at the time of this evaluation, which have an average price of $1,057.

On an interesting note 23.53% of HDTVs with 20% savings are 2008 models.


most people aren't as wealthy as you and people like to save their hard earned money[/B]


Gotta love economic exploitation. With a statement like this, you would expect the sub $750 720Ps to be cheaper than BB.

http://www.highdefforum.com/attachment.php?attachmentid=4103&stc=1&d=1247991294
ETA: Fixed a small error on table

As we see here sub $1250 items are not really that good a value, considering 7 day refund/exchange 10% restocking plus double shipping if defective. In fact, 38.6% of all items below $1250 cost more than Best Buy, but the sub $1250 does represent 43.6% of the list, and provide a total average of 1.857% savings over Best Buy.

The savings on the higher ticket items are a little more attractive, but if you don't consider Costco to be a competitor because their stock is too small, you not a competitor with Best Buy on this level.

You claimed people are not interested in long warranties. This would require some demographic information, but they are VERY popular. I was in the $1000~$1250 bracket to buy an HDTV. I can say with absolute certainty that I paid 10% extra to buy local from Costco which happens to have an extra year.

But what have we learned? Well with all the kicking and screaming about ECTV backing up their claim and taking great offense to being accused of pulling the 20% number from their tookus, it's painfully clear that number was pulled from their tookus and has NO basis in fact.

you Just agreed that IGExpandingPan suggeestion to change my entire site by adding a price comparison in order to respond

No one EVER said that. You obviously know enough about your site to do edits, you could plop a PDF, TXT, .JPG on there with ease and link to it. No issue. You could have faxed me the data, no problem. You could have asked for technical support.


I don't believe that investing over10,000 dollars in a price comparison feature on our site is a good suggestion especially when we don't want that feature all we wanted to do is respond to a post. and we felt it was a trap

What is with you and fictional numbers? $10,000 for a price comparison feature? WTF? You claimed to have an average of 20% less than BestBuy. If you didn't use a web feature you must have done it by hand. Takes a couple of hours, less once you program in the macros. But obviously you didn't do it at all.

Shopping carts with price comparisons are readily available, and they don't cost $10,000. Retail isn't my bag, but even a computer illiterate person can get on board with Drupal and find a module. And heck, referrals equal bucks, esp for high ticket items like HDTVs. But don't pretend anyone asked you for this.

and we felt it was a trap

There was no trap. You made a claim that couldn't possibly be backed up and I knew it. Learn a lesson, don't throw numbers around flippantly.


This information is made available to Highdeffoums and may not be used by EastCoastTVs anywhere else. A more detailed analysis will be made available freely to Best Buy, and the mods here if requested. Data is accurate to the best of my ability.

IGExpandingPan
07-19-2009, 02:35 AM
http://www.highdefforum.com/attachments/flat-panel-tvs/4103d1247991294-anybody-deal-east-coast-tvs-ectv-price-bracket-2.gif

Righto. I fixed my chart, I accidently created a 1250-1750 group, or some such, rather than breaking it into groups of $250.

For 60% of the items on this list, everything below $1500, the average savings is 3.0%. Of those 34.4% are priced higher than BB, 19.7% 0-5% less than Best Buy or a total of 54.1% between ~-25% and 5%.

If 7.84% savings isn't worth ditching a 30 day refund/exchange from an authorized dealer, 3% is certainly not worth it.

Another lesson to be learned. Don't kick and scream when you're wrong.:haha:

sawzalot
07-19-2009, 09:35 AM
I for one am truly impressed with you research efforts , Thanks for opening so many eyes as to the true facts of the matter before us, great work IG.:yippee:

Loves2Watch
07-19-2009, 09:38 AM
At this point, I would imagine that East Coast TV's response will be something like "Don't confuse us and our potential customers with the facts."

sawzalot
07-19-2009, 09:42 AM
At this point, I would imagine that East Coast TV's response will be something like "Don't confuse us and our potential customers with the facts."Judging by the response thus far I would guess that they just got thrown for a loop and prolly cant muster up any response whatsoever, I think they should have ceased fire a very long time ago, now this, :eyecrazy.

EastCoastTVS
07-19-2009, 10:54 AM
Judging by the response thus far I would guess that they just got thrown for a loop and prolly cant muster up any response whatsoever, I think they should have ceased fire a very long time ago, now this, :eyecrazy.


Thanks for the research,although we still disagree with your findings since you do not have any facts (price comparison with model numbers only). Even according no your baseless math we are still less expensive then Bestbuy, we have had so many customers call in today because of your free advertising especially on the more expensive TVs keep up the good work

EastCoastTVS
07-19-2009, 11:53 AM
I have already written about the Pioneer monitor I purchased from East Coast, but have not discussed my experience as a customer. I had 3-4 conversations with the salesperson before purchasing my unit. He provided me with names of people I could contact at Mack Camera to work out all warranty issues in advance. I received the unit on the promised day, right in the middle of the 4-hour predicted delivery slot. I also received a follow-up call from the salesperson that evening to make sure the unit was working.
I think their level of service was excellent, and they kept all commitments. I believe they are hard working people who can deliver a product at a great price and still provide good service. They may or may not be doing themselves a favor by arguing so much on this message board, but the bottom line is that I got a good deal and good service from them.

When the public reads this thread they should look for real customer experiences.

This the only thread on this forum or has ever been on this forum that has so many forum members that are out to destroy the reputation of a vendor that has great feedback from its customers, We don't understand why since all of our real customer experiences are positive, Why are they trashing us online

Please read real customer experiences after you read all the trash from members that never bought from us.

Instructions how to find a post from a forum member if you are a register member on this forum



1. Copy a member from the list we have provided
2. Click on (search this thread link) next to the Rating icon with stars
3. Click on (advance search link)
4. Paste the member name in the (username) box
5. Then click (search now)

If you are not a registered member an easy way to find a review is to google a forum member's name followed by the word highdefforum ie" KidHorn highdefforum"

Read the posts and decide for yourselves


A list of members that have had a purchasing experience with EastCoastTVs


Donzi54
tttb9
88peas
MBBISNOTME
Marg
Ely94
Petsqueen
lobudgt
wlog
chisoxindc
MonkeyMind
mellymom2000
diamondmjs
jowill1975
amarp84
DiezHC
ICLED
dkf314
KidHorn
TomAce699
JC in BK
zSandman
joela
kmpm


A list of members that never had a purchasing experience with Eastcoasttvs at least one of them is our competitor.



sawzalot
ckone180
Loves2Watch
Cle. Plasma
IGExpandingPan
GymBrat98
Asterix
RandyWalters
daleb
Bigloww
rbinck
unotis
tRidiot
Loves2Watch
jam269
Grabber07'
pfc5

Loves2Watch
07-19-2009, 01:14 PM
This the only thread on this forum or has ever been on this forum that has so many forum members that are out to destroy our reputation, We don't understand why since all of our real customer experiences are positive, Why are they trashing us online

Because you have repeatedly lied, posted untrue information, have inaccurate information posted on your website, have a less than reasonable return policy, charge double shipping besides attempting to charge for shipping when your site states "free shipping" and a host of other negative aspects.

We as members here help others to guide them to the best value, the most reasonable equipment for their needs and settings relative to their needs. East Coast TV's does not fit in with any of those things and as I recommended earlier you should just leave. With east post from you, the grave is dug deeper.

Leave us alone...Go Away.

EastCoastTVS
07-19-2009, 01:29 PM
Loves2Watch,
Who is posting inaccurate information we only charge round trip shipping when there is a return for a refund. If the item is defective we will gladly exchange it within the first 7 days at no charge .
copy of return policy
Returns & Replacements
All defective products may be returned for a replacement (when available) or a refund. All defective products may be returned within 7 days of delivery date for a replacement or refund. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If you are requesting a refund a 10% restocking fee plus a 135.00 each way shipping charge will be deducted from your total refund .

As long as the item is not returned for a refund all shipping is free within our white glove shipping area.
You are on the list of the members that have never had a purchasing experience with EastCoastTVs. The name of this thread is "Anybody deal with "East Coast TV's"? "
you havent !

IGExpandingPan
07-19-2009, 03:15 PM
we have had so many customers call in today because of your free advertising especially on the more expensive TVs keep up the good work

Really? How many?
http://www.highdefforum.com/attachment.php?attachmentid=4107&stc=1&d=1248038035

How many of those were Best Buy employees checking to make sure you're legit.

EastCoastTVS
07-19-2009, 03:53 PM
IGExpandingPan
You are on the list of the members that have never had a purchasing experience with EastCoastTVs. The name of this thread is "Anybody deal with "East Coast TV's"? "
and you havent !

IGExpandingPan
07-19-2009, 03:59 PM
When the public reads this thread they should look for real customer experiences.
A list of members that have had a purchasing experience with EastCoastTVs
Donzi54, tttb9, 88peas, MBBISNOTME, Marg, Ely94, Petsqueen, lobudgt, wlog, acesarewld, chisoxindc, MonkeyMind, mellymom2000
diamondmjs, jowill1975, amarp84, DiezHC, ICLED, dkf314, KidHorn, TomAce699, JC in BK, zSandman, joela, kmpm

It's pretty terrible that you are plugging users this way. Even so, anyone who looks at this list should google the name and discover how many of these names are unique or just refer back to this thread.


A list of members that never had a purchasing experience with Eastcoasttvs at least one of them is our competitor.


But when you look at the other names on the list, you'll notice that they are either active users who have accounts elsewhere not related to TVs. Funny that.

What evidence do you have that one of these people is your competitor? I'll make it easier for you. What evidence do you have that ANYONE on this list shares a coast with you? I'll grant you there's a couple, but that doesn't change the fact you're making ANOTHER baseless accusation.

Presuming it is a conspiracy, which you've presented no evidence for, has any information presented by ANYONE on this list been wildly inaccurate, untrue, or even just plain unfair? You claim you be here only to "defend" your business.

But this is how you defend your business. Someone like me observes that your website has items on it that claim "authorized online dealer" or "authorized internet dealer". You change the site and claim it's not possible to change the site so quickly, which is patently untrue and moot since you had hours to do it, and even worse it was still in google cache.

EastCoastTVS
07-19-2009, 04:25 PM
Every one of these customers is a real customer that purchased from us, some have posted pictures and some have posted reviews on http://www.resellerratings.com/

rr.com monitors their reviews very thoroughly for fake reviews (sometimes overly protective)

Cle. Plasma is a competitor

IGExpandingPan
07-19-2009, 04:33 PM
IGExpandingPan
You are on the list of the members that have never had a purchasing experience with EastCoastTVs. The name of this thread is "Anybody deal with "East Coast TV's"? "
and you havent !

So? Complain to the moderators.

Has anyone bought a TV from "East Coast TV's"?

My answer is NO. It wouldn't be practical, they only have a 7 day return return/exchange policy EVEN FOR DEFECTIVE GOODS. They have 10% restocking fees and double shipping for returns/exchanges save defective ones. Queries have resulted in answers which are less then honest, they advertised being an "authorized online dealer" for various manufactures, including LuckyG, Sammy, Pointy, Bony, and Panny despite it being untrue. Their "reviewers" mostly use unique usernames and read like they are wigged out on Quaaludes. 24.75% of all models shared by BB actually cost less at BB by an average of 10.4% on an average price of $1056.92 ($104.59 savings). Models in my pricerange average only a 3% savings, which isn't worth it considering other perks such as 30 day return/exchange for any reason, or in my case an extra year of coverage for free, 90 days refund/exchange. Other perks might include free installation, extra savings if using the company card, a real showroom, discounts on accessories, etc... etc...

On top of all this, the staff is far less than honest.

So no, I never bought ANYTHING from you. You're a bottom fisher. You're a bottom fisher that DOESN'T meet my personal standard of over 20% savings for things I'm in the market for. Even among the items that represent 20% over "Best Buy", they can be had from E-Retail at much more competitive rates.

EastCoastTVS
07-19-2009, 04:46 PM
IGExpandingPan
You are on the list of the members that have never had a purchasing experience with EastCoastTVs. The name of this thread is "Anybody deal with "East Coast TV's"? "
and you havent !

If you don't like our return policy don't buy from us, if you don't like our savings don't buy from us,

If you like the "Pay Upon Delivery" model where you get to pay after you've inspected the TV to make sure there is no shipping damage while saving money, then buy from us.

COD beats CBD any day
Normally when you buy online or in a store they charge when they ship or take the order that is called Cash Before Delivery

at EastCoastTVs our method of payment is COD (Cash On Delivery) our customers can pay with a bank check or their credit card (The messenger service drivers are equipped with our wireless credit card terminal to facilitate your payment). our customers pays nothing until they get a working TV in their home.

IGExpandingPan
07-19-2009, 06:10 PM
If you don't like our return policy don't buy from us, if you don't like our savings don't buy from us,

But what about this freedom of speech you value so highly? Didn't you tell me to move to China with heavy internet restrictions if I didn't?

People visit this forums to compare models and compare dealers.


If you like the "Pay Upon Delivery" model where you get to pay after you've inspected the TV to make sure there is no shipping damage while saving money, then buy from us.

Here's the kicker. Buying from a reputable dealer its a NON ISSUE. If delivered it's insured.

And do you, or do you not collect a credit card before you deliver? Hmmm?

COD beats CBD any day

That's an opinion. 30 day return/exchange without restocking fees beats 7 days any day too. With you the risk is HIGHER. A non-defective return with you incurs a 20~30% loss. Sears for deliveries 3.25-6% for the delivery ($65) and no restocking. Best Buy 0%. Costco 0%-5%, that is "some" HDTVs do have a $100 shipping charge. All are authorized dealers, and this would drop down to 0% if you pickup yourself. Funny thing about being an authorized dealer, selling a box filled with rocks for $1500 would disqualify you. Funny that.

Sure, you have to pay in advance, but reputation beats new guy. Is it worth paying more for COD? Given how unpopular the service is, I'd wager most people would agree it isn't. For a big ticket purchase, using a credit card or a check is desirable, unless you're talking the paperperson demographic, and even if they don't have a bank account, they can get a cash card or buy locally with delivery.

Add to this dishonesty, like promoting yourself as an authorized dealer when it wasn't true makes one skeptical.

EastCoastTVS
07-19-2009, 06:28 PM
IGExpandingPan
You are on the list of the members that have never had a purchasing experience with EastCoastTVs. The name of this thread is "Anybody deal with "East Coast TV's"? "
and you havent !


Originally Posted by EastCoastTVS View Post
If you don't like our return policy don't buy from us, if you don't like our savings don't buy from us,

what does this have to do with freedom of speach you are also free to spend your money werever you like

BTW where do you live are you even in our shipping area and why do you hide your home city.

You claim that you have been on many other forums but still haven't answered the question under what names

PFC5
07-19-2009, 06:47 PM
Why do you think that people who have NOT bought from you (yet) cannot post about your company? People come here for info about products and potential companies they may buy from. Our members try to help them learn as much as possible about the above so they can make an informed decision. this is what we do here to help people. You do not get to decide WHO posts where. That is MY job. I have given you great latitude to defend yourself here, but there are limits and reposting your own self quotes many times IS the equivalent of spamming. ;)

There was a proposal on how to check YOUR claim about 20% savings compared to Best Buy and you have refused to prove your claim. IGExpandingPan has taken the time to summarize his own comparison. You can both send me a PM with your comparisons and I can evaluate whether your average 20% savings claim over Best Buy is accurate. As was stated before, price lists would be a form of advertising so this MUST be done via PMs with me so as not to allow advertising on this site by members which is against the rules.

Are you willing to do this or not?

IGExpandingPan
07-19-2009, 07:04 PM
If you don't like our return policy don't buy from us, if you don't like our savings don't buy from us,

Your savings are not as great as you advertised.


what does this have to do with freedom of speach you are also free to spend your money werever you like


You don't want other potential customers to make an informed choice?

You made same claims, they were debunked.

And FYI, you bought up America's free speech in the first place, as well as free market, though you lacked the technical understanding behind them.

BTW where do you live are you even in our shipping area and why do you hide your home city.

Because I'm an evil Nazi Communist bent on Dorld Womination™ by using valid criticism of bottom feeder unauthorized HDTV quasi-dealers in an attempt to stabilize the US economy and establish standard-def SECAM as the standard to assure state control over the media without interference from Canada or Mexico. And I would have gotten away with it to, if it wasn't for you pesky kids and your dumb dog.

EastCoastTVS
07-19-2009, 09:04 PM
super mod pfc5 just gave me an infraction and threatened to throw me off this forum for quoting myself
post #817
http://www.highdefforum.com/907671-post817.html

the only thing i was pointing out was a list of members on this thread both customers and non customers

BTW Pfc5 is on the non customer list

i wasn't advertising or trying to promote myself

i wonder can i repost this link

EastCoastTVS
07-19-2009, 09:07 PM
Because I'm an evil Nazi Communist bent on Dorld Womination™

you still didn't answer were you are from and why you hide your location
and under what other names do you post

EastCoastTVS
07-19-2009, 09:13 PM
I wonder why you people are afraid of post 817 page 55
its just a list of members on this forum both members that bought from us and members that didn't buy from us.

are you afraid of public opinion about eastcoasttvs

bruceames
07-19-2009, 09:13 PM
i wonder can i repost this link

Not likely here, since it's a no-no to question or even discuss a mod's private disciplinary action against yourself publicly. You don't seem to have much experience in internet forums. Much to learn. ;)

EastCoastTVS
07-19-2009, 09:23 PM
your savings are not as great as you advertised.
We never advertised on this thread, advertising is not allowed on this forum, We advertise on our website



You don't want other potential customers to make an informed choice? of course we want our customers to make an informed choice

You made same claims, they were debunked. no they haven't

And FYI, you bought up America's free speech in the first place, as well as free market, though you lacked the technical understanding behind them.

aren't you a Nazi communist



Because I'm an evil Nazi Communist bent on Dorld Womination™ by using valid criticism of bottom feeder unauthorized HDTV quasi-dealers in an attempt to stabilize the US economy and establish standard-def SECAM as the standard to assure state control over the media without interference from Canada or Mexico. And I would have gotten away with it to, if it wasn't for you pesky kids and your dumb dog.

my dumb dog is smarter then you?

EastCoastTVS
07-19-2009, 09:28 PM
Not likely here, since it's a no-no to question or even discuss a mod's private disciplinary action against yourself publicly. You don't seem to have much experience in internet forums. Much to learn. ;)

sorry Bruce, can i switch mods I know we haven't met, but i would like anybody over Pfc5

RandyWalters
07-19-2009, 09:32 PM
my dumb dog is smarter then you?Kan hee spel bettar then yuo? :haha:

Loves2Watch
07-19-2009, 10:09 PM
aren't you a Nazi communist

I think this insult will get you thrown off this forum...

IGExpandingPan
07-19-2009, 10:27 PM
I wonder why you people are afraid of post 817 page 55
its just a list of members on this forum both members that bought from us and members that didn't buy from us.

are you afraid of public opinion about eastcoasttvs

No one is afraid. You reposted the same list repeatedly, many times with in an hour. You copy and pasted (poorly) your own posts many times within an hour. This is known as Excessive Multi-Posting (EMP) or spam. Spam doesn't need to be commercial to be spam, it has to be the same, or similar, message repeated many times. The term comes from World War II and roughly means getting alot of something you don't want. England got tons of Spam (the Hormel meat product) and "did not want". It's also called a crapflood.

Also see RFC 1855 - Netiquette Guidelines (http://www.faqs.org/rfcs/rfc1855.html). Your excessive use of bold is a little annoying. Try italics or the quote tags.

But no one is a afraid of it

In fact, I'll repost it with links

PFC5
07-19-2009, 11:41 PM
super mod pfc5 just gave me an infraction and threatened to throw me off this forum for quoting myself
post #817
http://www.highdefforum.com/907671-post817.html

the only thing i was pointing out was a list of members on this thread both customers and non customers

BTW Pfc5 is on the non customer list

i wasn't advertising or trying to promote myself

i wonder can i repost this link

By repeatedly posting the same quote over and over again you were SPAMMING as I stated in the infraction. You have been given a lot of leeway here (more than any other retailer ever got, so you can answer the discrepancies brought up and defend your position) and you STILL seem to want to abuse this and push the envelope. It is your choice if you want to lose that ability by continuing to break rules here. ;)

The rules are here and I advise you to understand them before posting again:

http://www.highdefforum.com/rules.html

As Bruce stated, you have once again broke the rules, so consider this your LAST warning about breaking the rules. ;)

YOU made a CLAIM about the savings you offered over Best Buy, and another member called you out on it. He has compiled a list of models/prices for a comparison to refute that claim YOU made here. I offered a way to resolve it and allow you to defend YOUR claim without breaking the rules but YOU have refused to do it thus far.

From that member's compilation the savings is under 8% from his chart. So to save that under 8%, someone who buys from you only has 7 days to return the TV even if defective (then you have to deal with the mfg after 7 days instead of the typical B&M giving 30-90 days). If you return it because it is not the proper display for your lighting/viewing environment the customer must pay a 10% restocking fee, PLUS shipping back to you, PLUS the original shipping to the customer previously called "free shipping" will also have to be repaid and deducted out of the refund. Compare that to Best Buy and many other local stores who have 30-90 day return windows with ZERO restocking fees, and ZERO shipping costs.

If someone is buying their first HDTV they better be damned sure they will not want a different HDTV after trying it in their home in that environment or else the cost of returning it for another display can get very expensive. Here is a couple of examples:

Example 1:
$1,000.00 HDTV returned would only get you a $630.00 net refund or 37% ($370.00) penalty for returning it. Here is the math.

1000.00 - 100.00 (10% restocking fee) - 135.00 (return shipping cost pd by customer) - 135.00 (orig. "free" shipping being charged) = 630.00 net refund. :eek:

Example 2:
$2,000.00 HDTV returned would only get you a $1530.00 net refund or 23.5% ($470.00) penalty for returning it. Here is the math.

2000.00 - 200.00 (10% restocking fee) - 135.00 (return shipping cost pd by customer) - 135.00 (orig. "free" shipping being charged) = 1530.00 net refund. :eek:

Example 3:
$3,000.00 HDTV returned would only get you a $2430.00 net refund or 19% ($570.00) penalty for returning it. Here is the math.

$3000.00 - 300.00 (10% restocking fee) - 135.00 (return shipping cost pd by customer) - 135.00 (orig. "free" shipping being charged) = 2430.00 net refund. :eek:

To be fair, many of the other online retailers have fairly stiff penalties as we have already mentioned earlier in the thread so ECTVs in not unique as an online retailer but that extra shipping charged for the "free" original shipping is not as common other than a couple of online retailers mentioned and most do not do this from what I have seen. Some are much better and even pay the return shipping but it is based on the online retailer & model at times.

The moral of the story for people reading this thread is they better be damn sure they want that particular model IF they are going to buy from MOST online retailers of HDTVs. ALWAYS, I repeat, ALWAYS read the return policy of ANY online retailer they buy something from. Make sure you ask a lot of questions about the full cost of returning a display BEFORE buying it. :hithere:

PFC5
07-19-2009, 11:51 PM
sorry Bruce, can i switch mods I know we haven't met, but i would like anybody over Pfc5

This thread is my thread to handle. Sorry. :hithere:

You do not get to pick your mod. I guess you are not very familiar with how forums are run huh? ;)

EastCoastTVS
07-20-2009, 12:47 AM
deleted spam bot quote
what model #

IGExpandingPan
07-20-2009, 12:51 AM
You can both send me a PM with your comparisons and I can evaluate whether your average 20% savings claim over Best Buy is accurate.

Perhaps we should get ECTV to clarify if they meant

20% average savings
average savings of 20%

As indicated in PM, these are different things. Both are below 20% in this case, so it's a little moot. I went with the average percent savings, which is often used by marketing to confuse the consumer.

EastCoastTVS
07-20-2009, 12:53 AM
we want to prove ourselves correct on this thread so the public can view the results

IGExpandingPan
07-20-2009, 01:08 AM
we want to prove ourselves correct on this thread so the public can view the results

Just answer the question. Percent average or average percent. The figures are different.

You can't provide a price list to your website on this forum, you stand to profit by it. It's against the rules. I "could" but as you pointed out that too would be advertising. The ONLY way you can back up your claim is to

1) Put it on your website, PM me the URL
2) PM it to PFC5
3) Fax it to me (267-548-8010), where I'll PDF it for PFC5.

I'll ask point blank again, do you have a price comparison of items sold by you and BB? Where do you get 20% from. What method did you use to achieve 20%? Did you just pull this number from your tookus?

EastCoastTVS
07-20-2009, 01:08 AM
By repeatedly posting the same quote over and over again you were SPAMMING as I stated in the infraction. You have been given a lot of leeway here (more than any other retailer ever got, so you can answer the discrepancies brought up and defend your position) and you STILL seem to want to abuse this and push the envelope. It is your choice if you want to lose that ability by continuing to break rules here. ;)

The rules are here and I advise you to understand them before posting again:

http://www.highdefforum.com/rules.html

As Bruce stated, you have once again broke the rules, so consider this your LAST warning about breaking the rules. ;)

YOU made a CLAIM about the savings you offered over Best Buy, and another member called you out on it. He has compiled a list of models/prices for a comparison to refute that claim YOU made here. I offered a way to resolve it and allow you to defend YOUR claim without breaking the rules but YOU have refused to do it thus far.

From that member's compilation the savings is under 8% from his chart. So to save that under 8%, someone who buys from you only has 7 days to return the TV even if defective (then you have to deal with the mfg after 7 days instead of the typical B&M giving 30-90 days). If you return it because it is not the proper display for your lighting/viewing environment the customer must pay a 10% restocking fee, PLUS shipping back to you, PLUS the original shipping to the customer previously called "free shipping" will also have to be repaid and deducted out of the refund. Compare that to Best Buy and many other local stores who have 30-90 day return windows with ZERO restocking fees, and ZERO shipping costs.

If someone is buying their first HDTV they better be damned sure they will not want a different HDTV after trying it in their home in that environment or else the cost of returning it for another display can get very expensive. Here is a couple of examples:

Example 1:
$1,000.00 HDTV returned would only get you a $630.00 net refund or 37% ($370.00) penalty for returning it. Here is the math.

1000.00 - 100.00 (10% restocking fee) - 135.00 (return shipping cost pd by customer) - 135.00 (orig. "free" shipping being charged) = 630.00 net refund. :eek:

Example 2:
$2,000.00 HDTV returned would only get you a $1530.00 net refund or 23.5% ($470.00) penalty for returning it. Here is the math.

2000.00 - 200.00 (10% restocking fee) - 135.00 (return shipping cost pd by customer) - 135.00 (orig. "free" shipping being charged) = 1530.00 net refund. :eek:

Example 3:
$3,000.00 HDTV returned would only get you a $2430.00 net refund or 19% ($570.00) penalty for returning it. Here is the math.

$3000.00 - 300.00 (10% restocking fee) - 135.00 (return shipping cost pd by customer) - 135.00 (orig. "free" shipping being charged) = 2430.00 net refund. :eek:

To be fair, many of the other online retailers have fairly stiff penalties as we have already mentioned earlier in the thread so ECTVs in not unique as an online retailer but that extra shipping charged for the "free" original shipping is not as common other than a couple of online retailers mentioned and most do not do this from what I have seen. Some are much better and even pay the return shipping but it is based on the online retailer & model at times.

The moral of the story for people reading this thread is they better be damn sure they want that particular model IF they are going to buy from MOST online retailers of HDTVs. ALWAYS, I repeat, ALWAYS read the return policy of ANY online retailer they buy something from. Make sure you ask a lot of questions about the full cost of returning a display BEFORE buying it. :hithere:


1 why didn't you mention that if a customer picks up a TV and return's it to us all they pay is 10% restocking fee
2.Why didn't you mention according to the other persons math that depending on the price range of the TV a customer saves a much higher percentage and a lower percentage for less expensive TVs
3 Why do you allow the other person to advertise on my behalf
4 Why didn't you mention that most internet dealers (non B&M)don't have a return policy when it comes to TVs . and many don't have a return policy even if the item arrives defective.
5 Wouldn't you agree that our return policy is better than most E-retailers (non B&m)

IGExpandingPan
07-20-2009, 01:19 AM
Wouldn't you agree that our return policy is better than most E-retailers (non B&m)

You are not an E-retailer in this sense. You only deliver within a 150 mile radius. Thus you are being compared to B&M shops who offer delivery and phone/web order. But to be fair, many authorized e-tailers don't accept returns for items shipped by freight. Costco does.

Also if we look at the post by 88peas (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-34.html#post891424)
"he told me that the g10 only included "curve side white glove" and they would have to pay extra to get it up to my apt in the elevator"

That also seems to be what TomAce699 (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-36.html#post900241) said as well
"I then was told that the "white glove" included only curb-side delivery. I inquired as to how I was to plug in and confirm that the TV was in working condition at the curb?...it would be an extra ~$60 (don't remember the exact number) but that he would throw it in if I purchased the $249 extended warranty"


So I think a little clarification is needed on your CoD delivery.

BTW: Thanks for the list, I'll be sure to repost it with links :yippee:

PFC5
07-20-2009, 01:21 AM
we want to prove ourselves correct on this thread so the public can view the results

No. You want to advertise on this thread and that is not allowed. Nice try. ;)

As it stands now, the info given to me with comparisons on 7/17/09 show you are very far from your claim of the savings compared to Best Buy. You can also send YOUR comparison and then we can compare them to make sure you are using the prices at both sites as of 7/17/09 when you made the claim. If the numbers work out to be the savings you stated, then I will publish the numbers and I am sure the member IGExpandingPan will admit that your numbers are good IF they end up being correct as he stated he would.

EastCoastTVS
07-20-2009, 01:31 AM
dear Pfc5 is there any way to notify the public to look out for members that have purchased from us and those that have not purchased from us without breaking the rules

PFC5
07-20-2009, 01:32 AM
why didnt you mention that if a customer picks up a tv and returnes it to us all they pay is 10% restocking fee

Most stores that you can pick up or return in person have no stocking fee that i know of and they give 30-90 days to return it too. So YOU have a stocking fee AND only give 7 days to return it. So when you compare to local stores you come up short with your policy. How would someone from Connecticut or Massachusetts pick up and return a HDTV from you without driving about 300 miles?

Do you offer an additional discount to people who come to your warehouse to buy the TV since you do not have to ship it? Some who ar local might be interested in that.

Why didn't you mention that most internet dealers (non B&M)don't have a return policy when it comes to TVs . and many don't have a return policy even if the item arrives defective.

Because I have not checked all etailers have you? I would not say "MOST" do not based on what i have seen and of course i would NEVER buy one form such a place which is WHY i told people to read return policies for ANY online etailer. ;)

Most etailers that were compared here do NOT charge back the supposedly "free' shipping you offer, but charge back if they return the HDTV.

Wouldn't you agree that our return policy is better than most E-retailers (non B&m)

No I cannot say that. I can say it is better than some and worse than others. I would say it is worse than any "I" would do business with myself though. ;)

PFC5
07-20-2009, 01:34 AM
dear Pfc5 is there any way to notify the public to look out for members that have purchased from us and those that have not purchased from us without breaking the rules

They can read the thread and ascertain that themselves just like in any other thread or forum.

IGExpandingPan
07-20-2009, 01:34 AM
then I will publish the numbers and I am sure the member IGExpandingPan will admit that your numbers are good IF they end up being correct as he stated he would.

Totally, if it's an accurate claim, I'm more than happy to concede. Heck, I would have considered 20%+ savings when I bought my TV going E-tail.

I even when so far as to provide a breakdown demonstrating that big savings is heavily weighted toward the bigger ticket items.

http://www.highdefforum.com/attachments/flat-panel-tvs/4103d1247991294-anybody-deal-east-coast-tvs-ectv-price-bracket-2.gif

I think this was more than fair.

EastCoastTVS
07-20-2009, 01:34 AM
No. You want to advertise on this thread and that is not allowed. Nice try. ;)

As it stands now, the info given to me with comparisons on 7/17/09 show you are very far from your claim of the savings compared to Best Buy. You can also send YOUR comparison and then we can compare them to make sure you are using the prices at both sites as of 7/17/09 when you made the claim. If the numbers work out to be the savings you stated, then I will publish the numbers and I am sure the member IGExpandingPan will admit that your numbers are good IF they end up being correct as he stated he would.
we didn't do a comparison on 7/17 so say what you want

PFC5
07-20-2009, 01:42 AM
we didn't do a comparison on 7/17 so say what you want

Isn't that when you claimed to provide 20% savings over Best Buy? Yet you still have not provided anything to show where you got that from and from what IGExpandingPan has shown me via PM, you are not even close to YOUR claim of the savings.

EastCoastTVS
07-20-2009, 01:46 AM
Most stores that you can pick up or return in person have no stocking fee that i know of and they give 30-90 days to return it too. So YOU have a stocking fee AND only give 7 days to return it. So when you compare to local stores you come up short with your policy. How would someone from Connecticut or Massachusetts pick up and return a HDTV from you without driving about 300 miles?

we agree with you that's a lot of miles shouldn't someone be compensated for that drive

Do you offer an additional discount to people who come to your warehouse to buy the TV since you do not have to ship it? Some who ar local might be interested in that.

depending on the model we do



Because I have not checked all etailers have you? I would not say "MOST" do not based on what i have seen and of course i would NEVER buy one form such a place which is WHY i told people to read return policies for ANY online etailer. ;)

a list is on this thread

Most etailers that were compared here do NOT charge back the supposedly "free' shipping you offer, but charge back if they return the HDTV.

That's because they don't accept returns to begin with

No I cannot say that. I can say it is better than some and worse than others. I would say it is worse than any "I" would do business with myself though. ;)

That's because you wouldn't do business online you would only buy from a B&M

IGExpandingPan
07-20-2009, 01:53 AM
Isn't that when you claimed to provide 20% savings over Best Buy? Yet you still have not provided anything to show where you got that from and from what IGExpandingPan has shown me via PM, you are not even close to YOUR claim of the savings.

ECTV's claim was actually 07-12-2009, 05:47 PM (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-45.html#post903273)

Which begs the question when this comparison was made.

They "could" do one now. I collected the data between 7:06pm and 7:41pm. Did some macros to pull the data, and I show the 91 list was done 10:12pm. But this was really casual, watching TV between commercials. No doubt on company time it would take 1/2 that time, even without macros.

EastCoastTVS
07-20-2009, 01:53 AM
Isn't that when you claimed to provide 20% savings over Best Buy? Yet you still have not provided anything to show where you got that from and from what IGExpandingPan has shown me via PM, you are not even close to YOUR claim of the savings.

why don't we just tell the public that you only found an 8 percent savings and we should ask the public to compare our prices to the giant electronics stores and see if the savings is only 8%

EastCoastTVS
07-20-2009, 01:57 AM
we don't know what a macro is, I said before we just want the public to decide for themselves

PFC5
07-20-2009, 02:02 AM
Most stores that you can pick up or return in person have no stocking fee that i know of and they give 30-90 days to return it too. So YOU have a stocking fee AND only give 7 days to return it. So when you compare to local stores you come up short with your policy. How would someone from Connecticut or Massachusetts pick up and return a HDTV from you without driving about 300 miles?

we agree with you that's a lot of miles shouldn't someone be compensated for that drive

What? Does that mean you will compensate a customer who makes such a drive to return a TV?

Do you offer an additional discount to people who come to your warehouse to buy the TV since you do not have to ship it? Some who ar local might be interested in that.

depending on the model we do

Why should the model matter since you have to pay to ship ALL HDTVs regardless of the model right? Why not give that savings to local customers and to support your local community and customers?

Because I have not checked all etailers have you? I would not say "MOST" do not based on what i have seen and of course i would NEVER buy one form such a place which is WHY i told people to read return policies for ANY online etailer. ;)

a list is on this thread

No that is a very limited list as there are many hundreds of etailers and possibly thousands of them, so it was extremely limted in that context. ;)

Most etailers that were compared here do NOT charge back the supposedly "free' shipping you offer, but charge back if they return the HDTV.

That's because they don't accept returns to begin with

You cherry picked a few that did not except returns out of likely thousands of etailers.

No I cannot say that. I can say it is better than some and worse than others. I would say it is worse than any "I" would do business with myself though. ;)

That's because you wouldn't do business online you would only buy from a B&M

That is false. I have only bought my 4 HDTVs locally because i got such a good deal on them WHEN I bought them that I had no need to use an online etailer. Last May 2008 I bought a Panasonic 50pz80u which had an MSRP of $2300.00 for only $1300.00 at Best Buy. Remember this was back in 5/2008, when prices were MUCH higher. I bought a 47" 1080p LCD in 12/2007 for only $989.00 also when they sold for $1400.00+.

When i find deals like that locally why should I buy online? I couldn't even find deals that good online back then and I checked high & low before buying. If someone online offers me enough savings to more than offset the possible cost of shipping and restocking fees, AND gives a 30 day return, then I would consider them.

EastCoastTVS
07-20-2009, 02:03 AM
You are not an E-retailer in this sense. You only deliver within a 150 mile radius. Thus you are being compared to B&M shops who offer delivery and phone/web order. But to be fair, many authorized e-tailers don't accept returns for items shipped by freight. Costco does.

Also if we look at the post by 88peas (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-34.html#post891424)
"he told me that the g10 only included "curve side white glove" and they would have to pay extra to get it up to my apt in the elevator"

That also seems to be what TomAce699 (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-36.html#post900241) said as well
"I then was told that the "white glove" included only curb-side delivery. I inquired as to how I was to plug in and confirm that the TV was in working condition at the curb?...it would be an extra ~$60 (don't remember the exact number) but that he would throw it in if I purchased the $249 extended warranty"


So I think a little clarification is needed on your CoD delivery.

BTW: Thanks for the list, I'll be sure to repost it with links :yippee:

TomAce699 final post

http://www.highdefforum.com/901465-post546.html

IGExpandingPan
07-20-2009, 02:06 AM
we agree with you that's a lot of miles shouldn't someone be compensated for that drive


Costco goes with CEVA from Atlanta. 3000 miles isn't unusual since Costco is BASED in Seattle.

But shipping is free on most HDTVs, which means it's a gift. Someone is compensated, the driver, by Costco. That's what free shipping means, it's a gift.

Do you offer an additional discount to people who come to your warehouse to buy the TV since you do not have to ship it? Some who ar local might be interested in that.

depending on the model we do

This data wasn't listed when I made my evaluation. It also wasn't listed which models qualify for white glove inside delivery, or this so called white glove curb side delivery. But it's fair since my list didn't cover in store price, which might be lower but won't be higher if you come armed with a printout.

Most etailers that were compared here do NOT charge back the supposedly "free' shipping you offer, but charge back if they return the HDTV.

That's because they don't accept returns to begin with

What do you get this from? I know of NO E-tail site that charges back free shipping, with the exception of two. HDTVs as with other things delivered by freight are a little different, but even that was 50/50 among Toshiba's authorized E-tailer list.

EastCoastTVS
07-20-2009, 02:10 AM
What? Does that mean you will compensate a customer who makes such a drive to return a TV?

No it doesn't it means that since we paid the messenger for round trip shipping at the customers request then we should get compensated from the customer the price we paid for shipping.only if the customer wants to return the TV for a refund, if the customer received a defective TV we will exchange the tv a no charge



Why should the model matter since you have to pay to ship ALL HDTVs regardless of the model right? Why not give that savings to local customers and to support your local community and customers?

We do, why would you think we don't


No that is a very limited list as there are many hundreds of etailers and possibly thousands of them, so it was extremely limted in that context. ;)

lets choose a price engine like pricegrabber or nextag and look at the return policies of the e-retailers (tvs only)


You cherry picked a few that did not except returns out of likely thousands of etailers.

lets choose a price engine like price grabber or nextag and look at the return policies of the e-retailers (tvs only)


That is false. I have only bought my 4 HDTVs locally because i got such a good deal on them WHEN I bought them that I had no need to use an online etailer. Last May 2008 I bought a Panasonic 50pz80u which had an MSRP of $2300.00 for only $1300.00 at Best Buy. Remember this was back in 5/2008, when prices were MUCH higher. I bought a 47" 1080p LCD in 12/2007 for only $989.00 also when they sold for $1400.00+.

I have bought many items from bestbuy also they are a great store we both agree on that



When i find deals like that locally why should I buy online? I couldn't even find deals that good online back then and I checked high & low before buying. If someone online offers me enough savings to more than offset the possible cost of shipping and restocking fees, AND gives a 30 day return, then I would consider them

we agree every customer should check prices in the store and check prices online and compare return policies.

PFC5
07-20-2009, 02:11 AM
TomAce699 final post

http://www.highdefforum.com/901465-post546.html

And his 2nd post was this:

http://www.highdefforum.com/900485-post540.html

Quick update: I received a call this evening from Tony, sales manager at ECTV. Tony had read my post from earlier today and was able to determine who I was since I guess I was the only guy who had cancelled a 63" Samsung order today (which I assume is how he got my phone #). He indicated that the salesperson, Jimmy, had been over zealous in his pursuit of the extended warranty and had misrepresented their policy on in-home white glove delivery on every TV--i.e. ECTV does not charge for in-home white glove delivery (and this is, in fact, included on all TVs), but the sales guy used this as a lever to get me to buy a warranty and incentivized me to do so by waiving the fictitious fee.

Tony did seem motivated to make things right and offered to expedite shipping for me for delivery on Thursday. I told him I'd sleep on it and get back to him in the morning.

We asked if you have taken measures to make sure this doesn't happen again with customers and we did not get a response to it. So has your sales staff be told to NOT do this anymore?

I am glad he got his HDTV and is happy, but what do have to say about his experience with Jimmy? Another customer posted a similar experience as well, so this was not just one instance is it? :hithere:

IGExpandingPan
07-20-2009, 02:11 AM
So I think a little clarification is needed on your CoD delivery.

TomAce699 final post

http://www.highdefforum.com/901465-post546.html

You didn't address the question. You're making the claim that you offer COD delivery and the customer gets to see the TV working before paying. But if TomAce699's post is true, then you only offer that on select models, and it's curb side delivery.

What is it? All models, select models? Why isn't this on your website?

EastCoastTVS
07-20-2009, 02:36 AM
You didn't address the question. You're making the claim that you offer COD delivery and the customer gets to see the TV working before paying. But if TomAce699's post is true, then you only offer that on select models, and it's curb side delivery.

What is it? All models, select models? What isn't this on your website?

if you read his final post he is a very satisfied customer and we appreciate you posting a review from a satisfied customer( if we do that it is called advertising) the messenger service brought the large TV down a flight of stair's at no additional costs, another happy customer.

IGExpandingPan
07-20-2009, 02:38 AM
why don't we just tell the public that you only found an 8 percent savings and we should ask the public to compare our prices to the giant electronics stores and see if the savings is only 8%

Because that's not what I found. If you make it clear if we're talking about average savings percent or percent average savings it would clear up the matter.

Now you twisting your claim just a little bit. Several random models would yield random results. You claimed 20%. Can you back up this claim or did you pull the number from your tookus like I said in the first place?

I think I was more than fair including savings per price bracket. The sub $750 isn't worth the bother. $750-$1000 maybe. It's not until you hit $1500 that you start to see something.

we don't know what a macro is, I said before we just want the public to decide for themselves

You don't know what a macro is? And you're an e-tailer? How did you do your last evaluation? Manually, with a mouse?

You disagree with my findings. That's fine. You've been hip for days to share YOUR results. Why don't you?

And actually you should be comparing this stuff on your own, and there is software that'll do the job to make it so much easier. But what you shouldn't be doing is making up numbers and broadcasting them without support.

IGExpandingPan
07-20-2009, 02:45 AM
if you read his final post he is a very satisfied customer and we appreciate you posting a review from a satisfied customer( if we do that it is called advertising) the messenger service brought the large TV down a flight of stair's at no additional costs, another happy customer.

You are again dodging the question. Is your white glove COD test before payment feature always free, or is it just some models?

What steps did you take to assure this doesn't happen again? Does this Jimmy still work for you? Where other customers told this, and is there an itemized billing for shipping in these cases?

I'm having a hard time swallowing your explanation since not everyone would opt for the extended warranty, thus anyone opting for $60 extra or what not to get it delivered would see this in their bill.

EastCoastTVS
07-20-2009, 02:46 AM
I think I was more than fair including savings per price bracket. The sub $750 isn't worth the bother. $750-$1000 maybe. It's not until you hit $1500 that you start to see something.


OK if you say so but wouldn't you agree that the customer should price compare for themselves



You don't know what a macro is? And you're an e-tailer? How did you do your last evaluation? Manually, with a mouse?

Yes with a mouse we compare prices of many retailers, are you going to make fun of my ignorance or are you going to tell me what macro is

You disagree with my findings. That's fine. You've been hip for days to share YOUR results. Why don't you?

We will only post our findings on this thread so the public can view them I don't like repeating myself isn't it against the rules to ask the same question repeatedly
we haven't been hip for days (last quote of gone with the wind)


And actually you should be comparing this stuff on your own, and there is software that'll do the job to make it so much easier. But what you shouldn't be doing is making up numbers and broadcasting them without support.

where do we buy the software what is it called,
I am sure your answer to where do we buy the software is best buy lol

IGExpandingPan
07-20-2009, 03:09 AM
OK if you say so but wouldnt you agree that the customer should price compare for themselves

I submit that you shouldn't make false claims without support. Here's the problem, a person "could" be interested in the Panny g10 take the time to compare the prices, and you could upsell them the g15 which may or may not have greater savings.

This is the problem when you cherry pick.

If you're just making stuff up, then the potential customer needs to know this as well. A dishonest dealer is something to avoid regardless of their price.

yes with a mouse

So you have digital copy of this evaluation. Put it on your site, toss your links in PM for me and PFC5. If you won't then I'm forced to conclude you were being dishonest.


will only post our findings on this thread so the public can view them I don't like repeating myself besides it is against the rules to ask the same question repeatedly

It's against the rules to copy and paste the same thing repeatably.


if you don't like the price don't buy if you like the price buy

But that's just it you see, there is MORE to buying something than raw price. In fact, that's what you've been marketing here. CoD, pay upon testing, you're selling a buying experience, not just and item. But if white glove curb is the standard delivery option, and what your promoting here is just a limited time deal, select items, or anything beyond standard, this needs to be addressed.

When I bought my TV, my first HD purchase BTW, I opted not to save tax going mail order, but bought from a place that WOULD take a return if the TV didn't meet my needs. It does, but I wanted that 90 return and extra year warranty. It's not just about price, which is where independent review comes in. You only seem to accept positive promotion, but any critical review works both ways.

EastCoastTVS
07-20-2009, 03:29 AM
]I submit that you shouldn't make false claims without support. Here's the problem, a person "could" be interested in the Panny g10 take the time to compare the prices, and you could upsell them the g15 which may or may not have greater savings.

I have told you repeatedly that we will only post our results on this thread

This is the problem when you cherry pick.

you cherry pick that is why we must refute this publicly


If you're just making stuff up, then the potential customer needs to know this as well. A dishonest dealer is something to avoid regardless of their price.

a dishonest dealer should be judged by his customers reviews on websites like rr.com




So you have digital copy of this evaluation. Put it on your site, toss your links in PM for me and PFC5. If you won't then I'm forced to conclude you were being dishonest.

As i told you before we will only post our findings publicly on this thread, sorry we have lost our faith of many members on this thread



It's against the rules to copy and paste the same thing repeatably.

so for the next 200 pages ask me the same question




But that's just it you see, there is MORE to buying something than raw price. In fact, that's what you've been marketing here. CoD, pay upon testing, you're selling a buying experience, not just and item. But if white glove curb is the standard delivery option, and what your promoting here is just a limited time deal, select items, or anything beyond standard, this needs to be addressed.

When I bought my TV, my first HD purchase BTW, I opted not to save tax going mail order, but bought from a place that WOULD take a return if the TV didn't meet my needs. It does, but I wanted that 90 return and extra year warranty. It's not just about price, which is where independent review comes in. You only seem to accept positive promotion, but any critical review works both ways

What was the name of the website that you bought you TV from

IGExpandingPan
07-20-2009, 03:36 AM
Yes with a mouse we compare prices of many retailers, are you going to make fun of my ignorance or are you going to tell me what macro is

I find it remarkable. You can always use google. First entry is wiki's entry (http://en.wikipedia.org/wiki/Macro_(computer_science)).

We will only post our findings on this thread so the public can view them

Put them on your website so the public can view them.

where do we buy the software what is it called,

I'm not going to provide technical support for you. You're not paying me, it's way :offtopic and I don't like you enough. But needless to say there are TONS of solutions on the market and in fact I probally should have got one to do you.

There are Drupal versions, pearl versions, VB versions, and without a doubt standalone ones, oh wow a free one. There are service based models with server or site setup, there are plugins and modules, shopping carts, websites onto themselves.


I am sure your answer to where do we buy the software is best buy lol

I don't shop Best Buy. I doubt it but who knows. I can't imagine buying physical software, well, except big packages. BB doesn't like to accept software returns. Buying software in a store is so 20th century.

IGExpandingPan
07-20-2009, 03:45 AM
you cherry pick that is why we must refute this publicly

No, you complained that I cherry picked, so I did ALL models between the stores. Your claim didn't pan out. Submit your data via the prescribed methods or admit you lied.


a dishonest dealer should be judged by his customers reviews on websites like rr.com

Or by sites like this one. You claim I can't review you because I never bought for you, yet I'm dealing with an official representative. This is first hand experience. Funny how that works


What was the name of the website that you bought you TV from

Costco.com?

http://www.costco.com/Service/FeaturePageLeftNav.aspx?ProductNo=11204333


The following must be returned within 90 days of purchase for a refund: televisions...

For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

ckone180
07-20-2009, 08:10 AM
WOW! Can I get a trophy for placing 2nd on ECTVs non-customer list? Seeing how professionally complete and thorough it was, I feel I am due some credit!

I am not a competitor, as if you google my ID, you can learn that I am a refrigeration contractor. That being stated, I still can find out what Macro means, here is the link, provided ECTVs can read http://en.wikipedia.org/wiki/Macro .

I think IGExpandingPan deserves some KUDOS for the incredible amount of research and time needed to successfully prove ECTVs inadequacy. ECTVs was given plenty of time to support their bold claims, and have fallen short of their intended target.

I will go on record with some crazy claims of my own. First, I believe ECTVs started this thread using a created member to help get their name out there in the market (understandable, but not moral). Secondly, I believe that ECTVs ID is backed by more than one person, including at least one really silly and stupid business promoter. Next, I think ECTVs generated even the slightly negative reviews on this very site, as to not draw the attention of the MODs and recreate their poor attempt with RR.com. Lastly, I believe their delivery service doubles as the "White Van Scam" delivery drivers, who peddle off market brand name speaker systems.

I can make these claims based on ECTVs protocol, by providing baseless claims and reporting them as fact. Is is sad that some businesses perceive ANY advertising as a benefit, and clearly ECTVs feels this thread is good for their business.

Once again, a big THANK YOU to IGExpandingPan and PFC5 for their exhausting attempts at keeping this thread clean and truthful.

sawzalot
07-20-2009, 09:31 AM
I guess that means I get the grand prize LOL..:lol:

ckone180
07-20-2009, 10:07 AM
I guess that means I get the grand prize LOL..:lol:

I will make the proper changes to my tag line to reference ECTVs #2 fan!, so will can use the #1! :yippee:

IGExpandingPan
07-20-2009, 05:39 PM
What? Does that mean you will compensate a customer who makes such a drive to return a TV?

No it doesn't it means that since we paid the messenger for round trip shipping at the customers request then we should get compensated from the customer the price we paid for shipping.only if the customer wants to return the TV for a refund, if the customer received a defective TV we will exchange the tv a no charge

Then it's not free shipping is it? That's what you are not grasping. Either it's free, or it isn't. The customer shouldn't pay for it if it was a gift. If "prices include shipping" was the claim, then you can get away with shipping not refunded.

Sears, for example, shipping is about $65, which is lost if the customer does a return. Costco and bestbuy, it's free shipping, as in it's a gift. You return a TV, you still got the TV. Same deal with Best Buy free installation on select models.

It's no problem you want to be compensated for shipping for returns. However you can not retroactively bill for services rendered. It's deceptive and NJ AG agrees. You must change your site. It's not free shipping, it's prices include shipping.

Why should the model matter since you have to pay to ship ALL HDTVs regardless of the model right? Why not give that savings to local customers and to support your local community and customers?

We do, why would you think we don't

Because you only give customers a savings for local pickup on select models. Now it could be that you don't stock some items, and must order them. But if that's the case you should make it clear that only select items are available for local pickup.

I have bought many items from bestbuy also they are a great store we both agree on that

I on the other hand hate BB. Given the option I wouldn't buy from there.

we agree every customer should check prices in the store and check prices online and compare return policies.

Then why on earth are you complaining about me doing the same thing, and sharing my results, and measuring you up vs the other guys?

GymBrat98
07-20-2009, 05:40 PM
I guess that means I get the grand prize LOL..:lol:

LOL!:haha:

http://i293.photobucket.com/albums/mm49/LIovemykittez/AngelBlueEyes.gif

IGExpandingPan
07-20-2009, 10:38 PM
I wonder why you people are afraid of post 817 page 55
its just a list of members on this forum both members that bought from us and members that didn't buy from us.

are you afraid of public opinion about eastcoasttvs


No one is afraid. It was disruptive and abusive to post it so many times in an hour. I'll even repost with links so onlookers can see for themselves.

Join date-----------Post count
04-08-2009 30 Posts lobudgt (http://www.highdefforum.com/members/lobudgt.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs.html#post852539) -all ITT-
04-15-2009 47 Posts Donzi (http://www.highdefforum.com/members/Donzi54.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-2.html#post855222) -all ITT-
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04-20-2009 36 Posts Ely94 (http://www.highdefforum.com/members/Ely94.html) First post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-5.html#post857983) -all ITT-
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05-29-2009 03 Posts jowill1975 (http://www.highdefforum.com/members/jowill1975.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-20.html#post876046) -all ITT- "My Nightmare with EAST Coast TVs"
06-09-2009 07 Posts amarp84 (http://www.highdefforum.com/members/amarp84.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-22.html#post882488) -all ITT-
06-16-2009 01 Posts DiezHC (http://www.highdefforum.com/members/DiezHC.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-23.html#post886957) -all ITT-
06-17-2009 14 Posts ICLED (http://www.highdefforum.com/members/ICLED.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-24.html#post887911) -3 ITT-
06-21-2009 01 Posts Lyubo (http://www.highdefforum.com/members/Lyubo.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-post890153.html#post890153) -all ITT-
06-22-2009 01 Posts LOVEmyHDTV (http://www.highdefforum.com/members/LOVEmyHDTV.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-post891229.html#post891229) -all ITT-
06-23-2009 02 Posts 88peas (http://www.highdefforum.com/members/88peas.html) First post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-34.html#post891424) -all IIT- claims no credit card (don't you require one for authorization?)
06-23-2009 03 Posts KidHorn (http://www.highdefforum.com/members/KidHorn.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-34.html#post891818) -all ITT-
06-30-2009 05 Posts zSandman (http://www.highdefforum.com/members/zSandman.html) Fourth post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-38.html#post901998) -2 ITT - Local pickup SUV
07-07-2009 06 Posts TomAce699 (http://www.highdefforum.com/members/TomAce699.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-36.html#post900241) -3 ITT- Extra ~$60 to test TV
07-09-2009 05 Posts JC in BK (http://www.highdefforum.com/members/JC%20in%20BK.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-37.html#post901523) -3 ITT-
07-10-2009 06 Posts joela (http://www.highdefforum.com/members/joela.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-39.html#post902556) -all ITT- Pioneer (unauthorized dealer) Macs picked up warranty. AVS Thread (http://www./avs-vb/showthread.php?t=1161042)
07-16-2009 01 Posts kmpm (http://www.highdefforum.com/members/kmpm.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-52.html#post905922) -all ITT

ITT = In this thread (20 of 27)
74.1% Of users who claim to have bout an ECTV have only posted in this thread.

ETA: Thus far ECTV is
Jimmie, Tony (sales manager), Mr. Isaac B. (President).

Favorite quote
Are you trying to shut us up. We will not move past this point until we are vindicated (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-32.html#post890422)

joela
07-21-2009, 05:48 AM
I am not sure what your point is. The thread is titled "anybody deal with East Coast TVs?" I found this thread (and forum) because I was googling East Coast TVs before purchasing. I joined the forum and posted because I had data to add to the thread. I have (I believe) fairly posted my experience with ECTV. Is my credibility being questioned? I am a real person, not a made-up identity.

sawzalot
07-21-2009, 07:18 AM
I am not sure what your point is. The thread is titled "anybody deal with East Coast TVs?" I found this thread (and forum) because I was googling East Coast TVs before purchasing. I joined the forum and posted because I had data to add to the thread. I have (I believe) fairly posted my experience with ECTV. Is my credibility being questioned? I am a real person, not a made-up identity.I have a simple question, why here why this thread, do you purchase other items for your HT if so did you post in another thread to praise that seller also? Do you belong to any other forums at all, if so where? Do you sell and buy on E-bay what is your name there? How about you post a pic of your HT on this thread to share more of your experience with us I mean after all this is a forum for HT enthusiasts, your credibility is not being questioned just your sudden desire to praise this seller here in this thread, and another thing if you are not active in these types of forums then why did you just post this, were you just passing through, just thought you would come back for a look, what, it just doesnt make any good sense, so many happy customers just come back here out of the blue to see "whats going on" Bull , just not the way it is in the Real World.The only 20% I believe to be true would be the actual buyers of anything from this company in this thread, and thats being overly generous, ;).

ckone180
07-21-2009, 08:41 AM
I am not sure what your point is. The thread is titled "anybody deal with East Coast TVs?" I found this thread (and forum) because I was googling East Coast TVs before purchasing. I joined the forum and posted because I had data to add to the thread. I have (I believe) fairly posted my experience with ECTV. Is my credibility being questioned? I am a real person, not a made-up identity.

I do not know what your point is either! If you were just googling ECTVs before purchasing, then this thread would have popped up as the first or second hit. If you read these posts, then you would have told yourself, "hmm, there seems to be a lot of skeptical views about this company. I think I may wait for some really good news, or maybe just go somewhere else. It was a good try, but maybe I do not want to get invlved with such a mess." No one in their right mind would say, " WOW! A bunch of people on a thread really do not think it is a bright idea to do business with this company. Screw them, I will purchase my dream TV anyway. Once I do buy my TV, I will go back to this thread and try to convince everyone how great ECTVs business was, then fight to the end with them. I love to show my ass and argue for no real good reason."

I know you are not a made up identity(entity), as no fake identity(entity) (:eek:) would defend a company like this. I do, however, question your credibility to the very last post. I personally believe you are either on their payroll, or have received some kind of deal from them, as long as you report things on this thread. Whether how true or false your, comments are, it will makes no difference to me. This entire thread is extrememly strange. I have never witnessed this sort of transaction anywhere at anytime.

joela
07-21-2009, 11:12 AM
Actually, I did pay attention to the cautions I received on this thread. I made sure to buy an extended warranty before purchasing my monitor, and I made sure to check with Mack (both phone calls and e-mail) to be certain they would honor the extended warranty. So, I feel much safer than if I had never read the thread.
I have tried to remain objective, and share my experience. I am not a "fan boy" of ECTV; I have just attempted to provide some balance and perspective. My price - including extended warranty - was better than I could find anywhere else. Plus, if you look for Pioneer 500m monitors, you will see there are few left, and it is difficult to buy from ANY authorized source.
I am not on their payroll. I live in MA., and doubt they have any employees outside of NJ.

joela
07-21-2009, 12:05 PM
I have a simple question, why here why this thread, do you purchase other items for your HT if so did you post in another thread to praise that seller also? Do you belong to any other forums at all, if so where? Do you sell and buy on E-bay what is your name there? How about you post a pic of your HT on this thread to share more of your experience with us I mean after all this is a forum for HT enthusiasts, your credibility is not being questioned just your sudden desire to praise this seller here in this thread, and another thing if you are not active in these types of forums then why did you just post this, were you just passing through, just thought you would come back for a look, what, it just doesnt make any good sense, so many happy customers just come back here out of the blue to see "whats going on" Bull , just not the way it is in the Real World.The only 20% I believe to be true would be the actual buyers of anything from this company in this thread, and thats being overly generous, ;).

To give you some background, I originally bought a Pioneer 5020 through Amazon back in February. A couple of weeks ago, my "overly active" nephews were wrestling in my HT room, and one of them cracked my screen. The price of the 5020 has gone up significantly since February, and the 500M price has come down. I looked into Amazon, but they are only selling the 500Ms on behalf of other (non-authorized) sources. I found my best deal, took all possible precautions (including reading the warnings on this thread), and made my purchase.
I do belong to the AVS forum also (same name), although I have not contributed to the message boards. I spent considerable time reading about the Kuros on that forum before purchasing.
I do not buy and sell on E-Bay. I have used CraigsList for many of my electronic purchases, but would not buy a used plasma panel.

Bottom line, and I'll try to keep as neutral as possible:
1) I bought this unit (including extended warranty) for approximately the same price as I originally paid for my 5020. This way, I saved money for my sister-in-law, who took fiscal responsibility for her sons breaking my original TV.
2) Unit arrived on predicted date, and is working. I was very careful when checking to make sure there was nothing irregular with the serial number, and there were no "remanufactured" labels.
3) I am almost finished with my 150 hour burn-in procedure (as recommended by D-Nice on the AVS forum). Starting tomorrow, I will watch my first blu-ray.

Donnie Z
07-21-2009, 12:25 PM
I keep telling myself NOT to continue to follow this thread, but it's like a terrible accident on the freeway, YOU JUST CAN'T STOP WATCHING lol..............

and then after I catch up on the drama, I feel ashamed and a little bit dumber :eyecrazy

ckone180
07-21-2009, 01:31 PM
Plus, if you look for Pioneer 500m monitors, you will see there are few left, and it is difficult to buy from ANY authorized source.


I am glad you acquired the 500m, a great product. I must say though, if you are an intelligent lifeform, you must can see how the "fanboys of ECTVs" have responded. The thread may state "Anybody deal with ECTV," but the OP was asking for advice. My advice was to stay away from companies that have shady practices, no need to relist them all over again. This company has a few. I really pull for the little guys, or small businesses, as long as they are honest. I wish ECTVs learned from this whole ordeal, and change some of there business habits, including dropping the reimbursement for "free shipping." Also, be honest about the warranties. Samsung requires receipts for their warranties now. What is next? They will start to only honor authorized dealer sales. That is the point. You purchased an extended warranty, but what if you didn't want an extension, just the original? Well, even ECTVs admitted that Pioneer would not honor the warranty. Just food for thought!

sawzalot
07-21-2009, 01:56 PM
To give you some background, I originally bought a Pioneer 5020 through Amazon back in February. A couple of weeks ago, my "overly active" nephews were wrestling in my HT room, and one of them cracked my screen. The price of the 5020 has gone up significantly since February, and the 500M price has come down. I looked into Amazon, but they are only selling the 500Ms on behalf of other (non-authorized) sources. I found my best deal, took all possible precautions (including reading the warnings on this thread), and made my purchase.
I do belong to the AVS forum also (same name), although I have not contributed to the message boards. I spent considerable time reading about the Kuros on that forum before purchasing.
I do not buy and sell on E-Bay. I have used CraigsList for many of my electronic purchases, but would not buy a used plasma panel.

Bottom line, and I'll try to keep as neutral as possible:
1) I bought this unit (including extended warranty) for approximately the same price as I originally paid for my 5020. This way, I saved money for my sister-in-law, who took fiscal responsibility for her sons breaking my original TV.
2) Unit arrived on predicted date, and is working. I was very careful when checking to make sure there was nothing irregular with the serial number, and there were no "remanufactured" labels.
3) I am almost finished with my 150 hour burn-in procedure (as recommended by D-Nice on the AVS forum). Starting tomorrow, I will watch my first blu-ray.

Well that is a very nice panel and kudos to you for following D-Nice and his breakin advice that guy is one plasma savvy fella.

IGExpandingPan
07-21-2009, 03:14 PM
I am not sure what your point is. The thread is titled "anybody deal with East Coast TVs?" I found this thread (and forum) because I was googling East Coast TVs before purchasing. I joined the forum and posted because I had data to add to the thread. I have (I believe) fairly posted my experience with ECTV. Is my credibility being questioned? I am a real person, not a made-up identity.

Joela

ECTV reposted this list many times a couple of days ago. It was reported as spam and multiple copies were removed and they cried conspiracy. I took the time to compile the list with links, add join dates, post count, and whether a given reviewer's first post was this thread, links to their profile and their first post in this thread. As you stated.

The model you purchaced from this dealer was also covered on AVS forums (http://www./avs-vb/showthread.php?t=1161042). It suggests that over the phone they were trying to squeek away saying their PIO models (or all panels) were covered by the factory warranty presuming what -Kevin- (http://www./avs-vb/member.php?u=7821170) reported was accurate.

The list I made is simply everyone who claimed to have purchaced something though these guys, with additional information. It's rather a fact that no long time member here has purchaced anything from them. I'm a new member myself.

If it helps this Pio pannel from this dealer actually represents the sort of savings I'd consider, and the fact that Macs will pickup the extended warranty is a major bonus. In fact I'll be sure to add this information.

ETA: The problem in this case is this dealer was caught claiming on their website that they were an "authorized online dealer" or "authorized internet dealer" on various models. This information was removed last week.

IGExpandingPan
07-21-2009, 04:02 PM
I have tried to remain objective, and share my experience. I am not a "fan boy" of ECTV; I have just attempted to provide some balance and perspective. My price - including extended warranty - was better than I could find anywhere else. Plus, if you look for Pioneer 500m monitors, you will see there are few left, and it is difficult to buy from ANY authorized source.

Yes, this is a case where you have to deal with the bottom fishers, and I even agree with the fact that given Macs would pick up the warranty, given Pio is getting out of the market, and given we are actually talking about 20%+ savings in this case, if it was in my budget I would do the same damned thing.

In fact, I would be a happy camper, Google the company, buy the damned thing and post about it in a thread critical of the organization making it clear they had the goods.

However, as indicated in my report, 20%+ is not the norm over one B&M store. For sets currently in production, priced under $1500, the savings isn't that stellar.

EastCoastTVS
07-21-2009, 06:38 PM
No one is afraid. It was disruptive and abusive to post it so many times in an hour. I'll even repost with links so onlookers can see for themselves.

Join date-----------Post count
04-08-2009 30 Posts lobudgt (http://www.highdefforum.com/members/lobudgt.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs.html#post852539) -all ITT-
04-15-2009 47 Posts Donzi (http://www.highdefforum.com/members/Donzi54.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-2.html#post855222) -all ITT-
04-19-2009 01 Posts tttb9 (http://www.highdefforum.com/members/tttb9.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-4.html#post857426) -all ITT-
04-19-2009 06 Posts MBBISNOTME (http://www.highdefforum.com/members/MBBISNOTME.html) First post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-4.html#post857536) -all ITT-
04-20-2009 06 Posts wlog (http://www.highdefforum.com/members/wlog.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-4.html#post857806) -all ITT- noted "authorized online retailer" in first post. -all ITT-
04-20-2009 36 Posts Ely94 (http://www.highdefforum.com/members/Ely94.html) First post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-5.html#post857983) -all ITT-
04-23-2009 03 Posts Petsqueen (http://www.highdefforum.com/members/Petsqueen.html) First post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-post859222.html) -all IIT-
04-23-2009 09 Posts acesarewld (http://www.highdefforum.com/members/acesarewld.html)First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-post863815.html#post863815) -all IIT- Facebook (http://www.facebook.com/album.php?aid=123918&id=582680419&l=2a72ec89b5)
05-01-2009 01 Posts Marg (http://www.highdefforum.com/members/Marg.html) First post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-11.html#post863171) -all IIT
05-04-2009 05 Posts MonkeyMind (http://www.highdefforum.com/members/MonkeyMind.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-14.html#post864368) -4 ITT-
05-05-2009 04 Posts chisoxindc (http://www.highdefforum.com/members/chisoxindc.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-15.html#post864598) -3 ITT-
05-17-2009 09 Posts dkf314 (http://www.highdefforum.com/members/dkf314.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-19.html#post869960) -all ITT-
05-21-2009 08 Posts diamondmjs (http://www.highdefforum.com/members/diamondmjs.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-20.html#post875193) -4 ITT-
05-26-2009 01 Posts mellymom2000 (http://www.highdefforum.com/members/mellymom2000.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-19.html#post874207) -all ITT-
05-29-2009 03 Posts jowill1975 (http://www.highdefforum.com/members/jowill1975.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-20.html#post876046) -all ITT- "My Nightmare with EAST Coast TVs"
06-09-2009 07 Posts amarp84 (http://www.highdefforum.com/members/amarp84.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-22.html#post882488) -all ITT-
06-16-2009 01 Posts DiezHC (http://www.highdefforum.com/members/DiezHC.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-23.html#post886957) -all ITT-
06-17-2009 14 Posts ICLED (http://www.highdefforum.com/members/ICLED.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-24.html#post887911) -3 ITT-
06-21-2009 01 Posts Lyubo (http://www.highdefforum.com/members/Lyubo.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-post890153.html#post890153) -all ITT-
06-22-2009 01 Posts LOVEmyHDTV (http://www.highdefforum.com/members/LOVEmyHDTV.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-post891229.html#post891229) -all ITT-
06-23-2009 02 Posts 88peas (http://www.highdefforum.com/members/88peas.html) First post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-34.html#post891424) -all IIT- claims no credit card (don't you require one for authorization?)
06-23-2009 03 Posts KidHorn (http://www.highdefforum.com/members/KidHorn.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-34.html#post891818) -all ITT-
06-30-2009 05 Posts zSandman (http://www.highdefforum.com/members/zSandman.html) Fourth post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-38.html#post901998) -2 ITT - Local pickup SUV
07-07-2009 06 Posts TomAce699 (http://www.highdefforum.com/members/TomAce699.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-36.html#post900241) -3 ITT- Extra ~$60 to test TV
07-09-2009 05 Posts JC in BK (http://www.highdefforum.com/members/JC%20in%20BK.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-37.html#post901523) -3 ITT-
07-10-2009 06 Posts joela (http://www.highdefforum.com/members/joela.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-39.html#post902556) -all ITT- Pioneer (unauthorized dealer) Macs picked up warranty. AVS Thread (http://www./avs-vb/showthread.php?t=1161042)
07-16-2009 01 Posts kmpm (http://www.highdefforum.com/members/kmpm.html) First Post (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-52.html#post905922) -all ITT

ITT = In this thread (20 of 27)
74.1% Of users who claim to have bout an ECTV have only posted in this thread.

ETA: Thus far ECTV is
Jimmie, Tony (sales manager), Mr. Isaac B. (President).

Favorite quote
Are you trying to shut us up. We will not move past this point until we are vindicated (http://www.highdefforum.com/flat-panel-tvs/92023-anybody-deal-east-coast-tvs-32.html#post890422)


why don't you post a link of my customers experiences after they received the tv.
I dare you

EastCoastTVS
07-21-2009, 06:49 PM
We actually get customers calling us stating that there is a psychotic person out there that hates us.

Read IGExpandingPan location

Join Date: Jun 2009
Location: SleazyCoastTV's Van
Posts: 216

This person never had a purchasing experience with us
just joined this forum and already has 216 posts mostly on this thread only preaching why one shouldn't buy from buy from EastCoastTVs
We tell our customers after you receive your TV get involved and post your experience on this thread

sawzalot
07-21-2009, 06:51 PM
Make it a double dare and I bet he will do it, your it !:banghead:

I believe it's psychotic :helpme :eyecrazy.

delusional beliefs, disorganized, hallucinations.

IGExpandingPan
07-21-2009, 07:00 PM
why don't you post a link of my customers experiences after they received the tv.
I dare you

Because I don't advocate the use of Quaaludes?

But seriously if you'll actually look there is a link to the user's profile and their first message in this thread. Anyone who wants to can click on the user name and few all their posts if they desire. I also linked to the first post so the conversation can be seen in context.

You seem to be confused. I didn't do this for your benefit. I did this for the benefit of users who goggle, find this thread, find it's 60 pages long, and need an index to "customers".

IGExpandingPan
07-21-2009, 07:06 PM
This person never had a purchasing experience with us
just joined this forum and already has 216 posts mostly on this thread only preaching why one shouldn't buy from buy from EastCoastTVs
We tell our customers after you receive your TV get involved and post your experience on this thread

Hmmm, care to back up that assertion with facts? For all I know you could be right. But you'll have to crunch the numbers.

Didn't we learn anything about making up numbers? 20%, $10,000 web software, most vendors do this.

Again, you're confused. You don't decide who posts in this thread. The owners and the moderators do. Hell, I even said "I" would have considering buying a Pio from you guys considering the price, and Macks would do the extended warranty.

ETA:
I just checked and I have 218 posts now. They are not mostly in this thread. Sorry. Please post a retraction.

ETA2:
216 posts mostly on this thread only preaching why one shouldn't buy from buy from EastCoastTV

Total fabrication. I lurked on this forum before I bought my TV, then joined because someone else had my TV and was considering the same monoprice mount. This can easily be verified. I've also offered some technical support, and handy dandy diagrams.

For future, investigate first, then make the accusation.

EastCoastTVS
07-21-2009, 07:55 PM
ETA:
I just checked and I have 218 posts now. They are not mostly in this thread. Sorry. Please post a retraction.

.

We post a retraction, It sure seamed like it, you sure do post a lot on this thread,
How many have you posted on this thread

EastCoastTVS
07-21-2009, 07:56 PM
But seriously if you'll actually look there is a link to the user's profile and their first message in this thread. Anyone who wants to can click on the user name and few all their posts if they desire. I also linked to the first post so the conversation can be seen in context.


Thank You

IGExpandingPan
07-21-2009, 08:04 PM
How many have you posted on this thread

Count yourself d00d!

You seem to want others to do work for you. I'll have to change my location to LazyTV!

JamesenjoysHD
07-21-2009, 10:06 PM
Holy Sheep Turds!!! This thread is like the energizer bunny! I've never heard of east coast tvs, and would probly never buy a tv from them regardless of this info but I do want to point out that the representitive from east coast tv seams to spend a crap load of time arguing this nonsense during business hours. If your trying to promote your business in a positive way, I can assure you, there are hundreds of things you can do. It's tough enough to own your own business in times like these, but If your business tanks, it won't be because of this thread, or the economy, it's because you can't seem to do honest business and market yourself in a positive way. IMO:2cents

IGExpandingPan
07-22-2009, 01:50 AM
why don't you post a link of my customers experiences after they received the tv.
I dare you
Thank You

You REALLY need to actually learn how to act on an online forum. I'm no social butterfly but sweet mother of pearl you have to learn that you are not in control here. In fact, since you're a dealer you enjoy more restrictions than I do. The moment you start demanding people do stuff for you, you're out of line. I don't work for you, you don't pay me, and I'm under no moral or ethical obligation do anything you ask.

I don't hate you, but if you post inaccurate information, you're going to get called on it. Whether I like you or not does not enter into it.

ckone180
07-22-2009, 07:19 AM
We actually get customers calling us stating that there is a psychotic person out there that hates us.

Read IGExpandingPan location

Join Date: Jun 2009
Location: SleazyCoastTV's Van
Posts: 216



That.... right there... no, look up.... that..... is funny! You are the silliest business operator ever! You should really learn to sell Kirby vacuums!

daleb
07-22-2009, 10:11 AM
but If your business tanks, it won't be because of this thread........

I'm not so sure! :rolleyes:

But the 'tankee' is holding the shovel.

IGExpandingPan
07-22-2009, 01:47 PM
That.... right there... no, look up.... that..... is funny! You are the silliest business operator ever! You should really learn to sell Kirby vacuums!

Kirby?!? Lulz!

They can't operate where I live and I'm shocked they can operate elsewhere. One issue was offering 25k/year plus commission, and medical. Obviously they don't do this, and if the YT vids are accurate, they're STILL doing this. But because Kirby dealers are independent, the company doesn't get stung. Yet they manage enough control to make sure the independent dealers can't sell their products online.

Most shocking is the lifetime warranty, which means they'll replace it if it breaks, but not for free. I think only the motor is covered, not things like the fan, which can crack if you suck up a penny.

On the one hand having direct drive high speed fan next to the intake does make it suck rather well, and takes very low power. On the flip side, if you suck up a penny you're in trouble as it'll get sucked into the fan, into the motor. And direct drive adds to the noise level.

I've had a few Kirbys. I didn't spend more than $20 for any of them. From the factory they're $300, distributor about $750, and to the customer for $800~$2000+. They're dirt cheap when the reseller closes shop. They're build well, and I like the idea of something that isn't disposable. But after decade you get tried of a 25 pound vacuum. The Dyson is not so bad, though packing peanuts are it's achilles heel, but what vacuum cleaner does those well.

I'm shocked Kirby still exists in the age of the internet. It amazes me that ANYONE sells anything door to door anymore.

Rich Gallagher
07-22-2009, 05:28 PM
Having read through much of this thread, I understand the skepticism when it comes to posts by newbies. So, in order to ease your minds, I would like to establish my bona fides by identifying myself as the Sony Blu-ray reviewer for Home Theater Forum, where I have been a member since 2001. I was going to post a link to one of my reviews, but I'm not allowed to until I have posted five notes here, so you can go to Home Theater Forum and look me up.

I have no connection with East Coast TV's or any other retailer, wholesaler, or whatever.

A while back I decided to upgrade to a Panasonic Viera TC-P46G15, which is Pansonic's newest 2009 plasma model. The best prices I found, including "white glove" delivery, were $1159 at East Coast TV's and $1309 at U.S. Appliance. White glove delivery is important for me on large items because several steps have to be navigated to get into the house.

OneCall has it for $1296, but that is for curbside delivery. Abt is $1405. Abe's of Maine is $1248, but they charge an addition $150 for white glove delivery.

The bottom line is that East Coast had the best price I could find for white glove delivery.

I don't understand why there are concerns about the practice of swiping the credit card upon delivery. Where is the risk? If you don't like what you receive, just refuse it. As for the risk of someone obtaining your credit card information, that risk is always there wherever you use your credit card. If unauthorized charges show up, notify your credit card company and it will be taken care of. It's happened to me in the past, and it really isn't that big a deal.

Anyway, I placed my order on July 16. A problem arose when I got a call back to confirm my order. I was told that I am outside the free delivery area, and that there would be a $100 delivery charge. I went back and checked the web site, and the shipping policies are in fact a bit unclear. In one place it says "We only ship to the following states: New York, New Jersey, Connecticut, DC, Pennsylvania, Maryland, Massachusetts and Rhode Island." Elsewhere on the web site, however, is a map which shows that East Coast does not deliver free to those entire states. As the map shows, only New Jersey, Connecticut, Rhode Island and DC are entirely within the free shipping area. I missed this when I first checked out the web site, and East Coast could and should do a better job of highlighting this fact.

That said, East Coast's price was still $50 less than U.S. Appliance, so I decided to go ahead with the order.

Yesterday I got a call from the trucking company, AM Home Delivery in Brooklyn. They told me that I was scheduled for delivery between 11 a.m. and 4 p.m. today. The truck arrived around noon and the box was brought into my living room and opened for inspection. Everything seemed to be in order, so I gave the deliveryman my credit card and he swiped it. I was given the credit card receipt and a copy of the bill of lading. The deliverymen were prompt and courteous, and for an extra tip they carried my old TV out to my garage.

The Panasonic is brand-new (manufactured last month), is not gray market, and it works perfectly. I registered it with Panasonic online and received a registration acknowledgment e-mail from Panasonic shortly thereafter.

Bottom line: I got an excellent price, a brand-new, unused and undamaged plasma set which is fully covered by the manufacturer's warranty, and delivery six days after placing my order. My only complaint is that East Coast's web site should make it more clear that free delivery is not available for all of New York, Massachusetts, Maryland and Pennsylvania.

Rich Gallagher

sawzalot
07-22-2009, 05:44 PM
Having read through much of this thread, I understand the skepticism when it comes to posts by newbies. So, in order to ease your minds, I would like to establish my bona fides by identifying myself as the Sony Blu-ray reviewer for Home Theater Forum, where I have been a member since 2001. I was going to post a link to one of my reviews, but I'm not allowed to until I have posted five notes here, so you can go to Home Theater Forum and look me up.

I have no connection with East Coast TV's or any other retailer, wholesaler, or whatever.

A while back I decided to upgrade to a Panasonic Viera TC-P46G15, which is Pansonic's newest 2009 plasma model.

The Panasonic is brand-new (manufactured last month), is not gray market, and it works perfectly.

Rich Gallagher:yippee::banana::yippee:
Congrats on the new panel and thanks for the post it certainly sheds a new light on a lot of misconceptions a lot of HT enthusiasts are feeling right now about EC, Best of luck with your Panny and I hope we get to some pics of your set-up, Sawz.

IGExpandingPan
07-22-2009, 07:15 PM
The best prices I found, including "white glove" delivery, were $1159 at East Coast TV's and $1309 at U.S. Appliance. White glove delivery is important for me on large items because several steps have to be navigated to get into the house.

OneCall has it for $1296, but that is for curbside delivery. Abt is $1405. Abe's of Maine is $1248, but they charge an addition $150 for white glove delivery.


How much was the panel with shipping. When did you order it.

Interestingly enough US-Appliance had it for $1219 17 Jul 2009 (http://74.125.155.132/search?q=cache:unHlkl6Cdh8J:www.us-appliance.com/panasonichdtvs.html+site://us-appliance.com+TC-P46G15&cd=1&hl=en&ct=clnk&gl=us) with free shipping. At the time, the price you quoted was correct for EZTV, but if you take into account $100 to ship, a reasonable fee, it wasn't.

I don't understand why there are concerns about the practice of swiping the credit card upon delivery. No one is concerned about this. I think it's kind of nice but a non issue when buying from a dealer with a reputation. PFC5 wishes more people would do this. I don't think anyone else really cares all that much. And as we established, unless something has changed, credit cards are required before delivery. Nothing wrong with that, but it rather negates the safety factor.

ckone180
07-23-2009, 07:38 AM
The bottom line is that East Coast had the best price I could find for white glove delivery.

Rich Gallagher

I appreciate your post as well.

However, the main arguments here were about warranty issues, false advertising and the representatives actions. None of these issues were discussed in your post.

I have very little doubt that you get what you order. Since they do not get paid until your item is delivered, it would make a lot of sense that you actually get the purchase in a reasonable time.

I still have reservations about the way ECTVs have handled this forum, and how they (I believe unintentionally) misrepresented their products (i.e. authorized dealer.) If given the opportunity for their shipping and a low enough price, I would HAVE CONSIDERED a purchase with ECTVs. After the ECTV ID popped up and started the dribble, I was left with the perspective of ECTV is kind of a silly company. I know the company I am employed with would NEVER allow me to present them in this way. This leads me to believe that the people behing that NAME ID are in charge. If that is the case, WOW! That company would be controlled by a bunch of idiots. No offense intended, because you can run your business however you desire. This is just MY honest opinion.

celica
07-23-2009, 09:34 AM
why don't you post a link of my customers experiences after they received the tv.
I dare youhttp://www.prawntoast.info/img/R/P.jpg

hehe ;)

I don't know why people bother dealing with bad companies, stick to amazon, bb, places that deliver your TV and set it up for you in a reasonable amount of time.

EastCoastTVS
07-23-2009, 01:53 PM
Having read through much of this thread, I understand the skepticism when it comes to posts by newbies. So, in order to ease your minds, I would like to establish my bona fides by identifying myself as the Sony Blu-ray reviewer for Home Theater Forum, where I have been a member since 2001. I was going to post a link to one of my reviews, but I'm not allowed to until I have posted five notes here, so you can go to Home Theater Forum and look me up.

I have no connection with East Coast TV's or any other retailer, wholesaler, or whatever.

A while back I decided to upgrade to a Panasonic Viera TC-P46G15, which is Pansonic's newest 2009 plasma model. The best prices I found, including "white glove" delivery, were $1159 at East Coast TV's and $1309 at U.S. Appliance. White glove delivery is important for me on large items because several steps have to be navigated to get into the house.

OneCall has it for $1296, but that is for curbside delivery. Abt is $1405. Abe's of Maine is $1248, but they charge an addition $150 for white glove delivery.

The bottom line is that East Coast had the best price I could find for white glove delivery.

I don't understand why there are concerns about the practice of swiping the credit card upon delivery. Where is the risk? If you don't like what you receive, just refuse it. As for the risk of someone obtaining your credit card information, that risk is always there wherever you use your credit card. If unauthorized charges show up, notify your credit card company and it will be taken care of. It's happened to me in the past, and it really isn't that big a deal.

Anyway, I placed my order on July 16. A problem arose when I got a call back to confirm my order. I was told that I am outside the free delivery area, and that there would be a $100 delivery charge. I went back and checked the web site, and the shipping policies are in fact a bit unclear. In one place it says "We only ship to the following states: New York, New Jersey, Connecticut, DC, Pennsylvania, Maryland, Massachusetts and Rhode Island." Elsewhere on the web site, however, is a map which shows that East Coast does not deliver free to those entire states. As the map shows, only New Jersey, Connecticut, Rhode Island and DC are entirely within the free shipping area. I missed this when I first checked out the web site, and East Coast could and should do a better job of highlighting this fact.

That said, East Coast's price was still $50 less than U.S. Appliance, so I decided to go ahead with the order.

Yesterday I got a call from the trucking company, AM Home Delivery in Brooklyn. They told me that I was scheduled for delivery between 11 a.m. and 4 p.m. today. The truck arrived around noon and the box was brought into my living room and opened for inspection. Everything seemed to be in order, so I gave the deliveryman my credit card and he swiped it. I was given the credit card receipt and a copy of the bill of lading. The deliverymen were prompt and courteous, and for an extra tip they carried my old TV out to my garage.

The Panasonic is brand-new (manufactured last month), is not gray market, and it works perfectly. I registered it with Panasonic online and received a registration acknowledgment e-mail from Panasonic shortly thereafter.

Bottom line: I got an excellent price, a brand-new, unused and undamaged plasma set which is fully covered by the manufacturer's warranty, and delivery six days after placing my order. My only complaint is that East Coast's web site should make it more clear that free delivery is not available for all of New York, Massachusetts, Maryland and Pennsylvania.

Rich Gallagher

Thank you for you purchase,we hope you will recommend us to your friends and family for future TV purchases.

daleb
07-23-2009, 01:56 PM
hehe ;)

I don't know why people bother dealing with bad companies, stick to amazon, bb, places that deliver your TV and set it up for you in a reasonable amount of time.

It's a fair question, really, but the only answer is why should we make an exception for just ECTV?

Somehow I think the more they post on here, the more rights they think they have.

I'm with you though. Just good transactions, and no controversy. Who needs it?

IGExpandingPan
07-23-2009, 04:30 PM
Somehow I think the more they post on here, the more rights they think they have.


Pretty much, though now they have shifted to the trend of just thanking customers who bought their product, which IMHO relegates their role on this site to customer relations and not answering questions about their company, their policies, their "right" to defend themselves.

If ECTV wanted to actually participate on this forum, that would be a different matter. New models released, actual comparisons between models, that would be dandy. But if this is all they want to do, then should be running their own forum.

But in all fairness it's not exactly abusive, though it does border on supporting a site they stand to profit from.

ckone180
07-23-2009, 05:02 PM
But in all fairness it's not exactly abusive, though it does border on supporting a site they stand to profit from.

Which is why I think they created this thread in the first place!

shellyw
07-23-2009, 07:55 PM
A newbie here, don't throw rocks at me but I did have a good experience. I bought a Panasonic TC-P46G10 Plasma TV from East Coast TV's and it arrived today. You cannot go wrong buying from them. My entire experience was excellent. They have great customer service, and the prices are really good. Also, since I paid by cash, I got a 3% discount, although it does not sound like much, if you buy a big ticket item it can save you a bit of money. Shipping was not only free (white-glove and live in Maryland), but the delivery/drivers arrived when they where supposed too.

IGExpandingPan
07-23-2009, 09:14 PM
A newbie here, don't throw rocks at me but I did have a good experience. ... Also, since I paid by cash, I got a 3% discount, although it does not sound like much, if you buy a big ticket item it can save you a bit of money. Shipping was not only free (white-glove and live in Maryland), but the delivery/drivers arrived when they where supposed too.

ETA: I was just PMed by ECTVs to post a retraction. I must admit I missed Buy.com's shipping. The figures quoted will be shipping only without perks added.

The 2% cash discount represents ~$22ish savings.

Buydig + $9.95 or .86%
Newegg +$11.16 1%
Buy.com+-79.99 or 6.6%

With the cash discount
Buydig + $32.73 or 2.8%

My error was not noticing that buy.com offered $200 shipping.

Thank you ECTV for pointing out my error. Enclosed is my quote with nothing omited.



Going by the price listed on the site presently, Buy.com is cheaper, Newegg and Buydig within a hair. When taking 3% cash discount into account (less than $35 BTW) Buy.com costs more by $14.17.

Buydig "looks" like it would take an HDTV return, so long as an RMA is filed within 15 days, and a 10~20 restocking fee might apply.

Newegg & Buy.com don't take returns on freight items.

Sears much higher, I noted no other B&M stores that carried this item.

EastCoastTVS
07-23-2009, 09:42 PM
If ECTV wanted to actually participate on this forum, that would be a different matter. New models released, actual comparisons between models, that would be dandy. But if this is all they want to do, then should be running their own forum.

.

We searched this forum for the new ultra slim "Samsung PN-58B860" came back with

Sorry - no matches. Please try some different terms.
.

We cant believe that you guys have nothing to say about this amazing super slim 58" Plasma TV

PN-58B860 Dimensions without stand
56.0” x 33.6” x 1.4”

We would love to participate in discussing new models and comparing them.

IGExpandingPan
07-24-2009, 12:22 AM
ECTV asked me to post a retraction. I did error and not quote buy.com with shipping. My bad.

ECTV in this case was cheaper. Best price I know if is Buydig

Buydig + $9.95 or .86%
Buydig + $32.73 or 2.8%

Shipping only, ECTV is cheaper in this case by .86%, or 2.8% with cash only. This presumes no tax, which only happens outside Jersey?

Perks = ECTV "white glove"
buydig = free cables & screen cleaner Authorized Dealer

EastCoastTVS
07-24-2009, 04:18 AM
Recently Two of us had the pleasure of visiting a customers home to check out his new TV and home theater system. He purchased from us a Samsung PN58B860 and a HTBD1250 he also purchased a SWA-4000 elsewhere.
THE PN58B860 is so thin and just amazing to look at even when the power is off. when you turn the power on that's when the fun really begins The picture quality is superb even in a brightly lit room,the sound quality of the HTBD1250 was fantastic we watched 10 min of matrix on blue ray I could feel Keanu Reeves punches, colors were bright, blacks were perfect. I cant imagine all that quality coming from a 1.4" thin TV. All I can say is that if you can wait for the movie to come out on blue ray save 10.00 a ticket, get some Orville Redenbacher and Enjoy.

BTW currently we are out of stock on this amazing new TV

PFC5
07-24-2009, 04:25 AM
I cannot understand what the big deal is with flat panels that are 1" thin. Once you get down to 3-4" thin and hang it on the wall, why pay more to get a thinner one? :lol:

dkf314
07-24-2009, 05:38 AM
It amazing how hard ECTV defends itself as a vendor of choice and yet they continue to do this. In my earlier post on this thread, I detailed my experience Jimmy and his deceptive tactics in trying to up sell me on an extended warranty. It left such a negative impression with me that I almost cancelled my order. It's ok for ECTV to try to sell you an extended warranty, but when you use deceptive tactics it denigrates your business.

I'm not sure what the story with ECTV is, but when I posted my experience, I got a call from Tony who sounded very concern with my posting. They were very concern about my posting that I had to pay for shipping insurance to protect my purchase. They did not realize that their lie was going to be publicized and could be taken as fact by others. Jimmy told me that I would need to pay for shipping insurance if I did not buy their extended warranty. Looks like the same story line here, but instead of shipping insurance, it's curbside delivery.

So now, the question now is ... Is this a policy change for ECTV? Do you only do a curbside delivery instead of an in house delivery as most vendors do?

In my case, ECTV lived up to their commitments and I have my TV. But this posting makes me wonder if I was just lucky with my purchase.

ECTV ... take a look at this.
http://www.youtube.com/watch?v=-hxX_Q5CnaA&feature=player_embedded

ECTV ... If you continue to do this, why bother defending yourself on this board? For every step forward that you make on this board, you'll take 2 steps back whenever stories like this comes out.

Here's the link again in case you missed it the first time ...
http://www.youtube.com/watch?v=-hxX_Q5CnaA&feature=player_embedded


Hi, new to the forum, just wanted to pass on my experience with East Coast Tvs.

Placed an order this morning on their website for a Samsung PN63B550, selected the pay by check method. Of course, had immediate buyers remorse (for no apparent reason--had done some prelim research and found generally positive reviews for ECTV) After placing order, I did a bit more research and found this thread--which I have spent the last few hours reading from the beginning :eyecrazy

Received a call within a couple of hours of placing order from "Jimmy" to confirm the order (coincidentally as I was about halfway through the thread and had my hackles raised). He made a couple of attempts (not unpleasant) to upsell me the extended warranty, which I declined. I then was told that the "white glove" included only curb-side delivery. I inquired as to how I was to plug in and confirm that the TV was in working condition at the curb? Jimmy informed me that for in home "white glove" delivery, it would be an extra ~$60 (don't remember the exact number) but that he would throw it in if I purchased the $249 extended warranty. I told him that I must have been mistaken in my understanding of how purchasing a TV worked with them (i.e. pay after you're happy!) and cancelled the order. Not sure what to think now, the price was definitely good, but this experience combined with this thread has made me uneasy.

Also, I can't understand how my experience above vis a vis the $60 fee jibes with East Coast TVs indication below that the customer can plug in power etc... prior to paying for the TV.

IGExpandingPan
07-24-2009, 10:02 AM
I cannot understand what the big deal is with flat panels that are 1" thin. Once you get down to 3-4" thin and hang it on the wall, why pay more to get a thinner one? :lol:

Pretty much. At present, so long as you have a cable box, a Blu-Ray, surround sound , and you want them under the TV, 4 inches is MORE THAN thin enough. I just moved my cable box away from that location, I'm thinking about moving the DVD-r, but I still have the receiver under the TV. In part I'm already wired for it, in part I don't want to muck about to change the volume in case I can't find the remote.
If they made companion 1 inch wall mount amps, and 1 inch BD players, I can totally see it. With good IR support you can get away with putting your gear elsewhere, but this is limited to people who own their house.

IGExpandingPan
07-24-2009, 11:14 AM
I'm not sure what the story with ECTV is, but when I posted my experience, I got a call from Tony who sounded very concern with my posting. They were very concern about my posting that I had to pay for shipping insurance to protect my purchase. They did not realize that their lie was going to be publicized and could be taken as fact by others. Jimmy told me that I would need to pay for shipping insurance if I did not buy their extended warranty. Looks like the same story line here, but instead of shipping insurance, it's curbside delivery.

So now, the question now is ... Is this a policy change for ECTV? Do you only do a curbside delivery instead of an in house delivery as most vendors do?


The responsibility of the shipping insurance varies. There is no clear cut rule in the freight world but there are acronyms. For consumers the popular convention is the vendor covers insurance, which is included in the price. There are exceptions in the E-tail world, but this is mainly for things that cost squat to produce that have a high markup.

For an HDTV, it just makes sense to insure everything.

For ECTV it's confusing since the front page advertises free "white glove" as a promotional deal (blow out) with TV order, which is obviously not the case if you're out of area. While "reasonable" it's not advertised as such on the front page, nor is there a little "*" stating restrictions apply.

But it sounds like they were trying to nickle and dime you.

Rich Gallagher
07-24-2009, 11:53 AM
How much was the panel with shipping. When did you order it.

US-Appliance had it for $1219 17 Jul 2009 with free shipping. At the time, the price you quoted was correct for EZTV, but if you take into account $100 to ship, a reasonable fee, it wasn't.



But U.S. Appliance's free shipping is curbside delivery. To get the shipment brought into the house, U.S. Appliance charges $90 extra, bringing the total coast to $1309. I paid a total of $1259, including in-house delivery. The $50 saving isn't a big deal, but it was more than enough to cover the tip I gave to the deliverymen to carry my old TV out to my garage.

Rich

Rich Gallagher
07-24-2009, 12:11 PM
I appreciate your post as well.

However, the main arguments here were about warranty issues, false advertising and the representatives actions. None of these issues were discussed in your post.



Warranty coverage is governed by the terms of the warranty itself. With Panasonic, where the product is bought is a non-issue as long as the product was manufactured for sale in North America. In other words, the warranty says nothing about authorized dealers, so I have the same warranty coverage as if I had purchased it from an authorized Panasonic dealer. That said, I agree that a dealer should not claim to be an authorized dealer if that is not the case.

As I said, I do have an issue with how East Coast represents its shipping policies. There is a clear implication that shipping is free to all of the states it services, but if you search further on the web site you will find a map which shows that free shipping applies only to parts of New York, Massachusetts, Pennsylvania and Maryland. They should make that crystal-clear.

I have no issues with my personal experience with the East Coast guy I spoke to on the phone. He offered me an extended warranty (Mack), which I declined and there was no hard sell. I was on the phone with him for a minute or so. The next call I got was from the trucking company to let me know when I could expect delivery.

It's pretty clear that East Coast is a fairly new business, and if they are smart they will take the criticisms posted here to heart.

Rich

JRP3
07-24-2009, 12:24 PM
As I said, I do have an issue with how East Coast represents its shipping policies. There is a clear implication that shipping is free to all of the states it services, but if you search further on the web site you will find a map which shows that free shipping applies only to parts of New York, Massachusetts, Pennsylvania and Maryland. They should make that crystal-clear.
I never had a problem seeing that I was not in their service area. When you click on "Pay upon delivery and inspection" the terms are laid out with a coverage map, and there is also a link to the map at the bottom of their main page. Other than having the map on the main page it couldn't be more clear as far as I can tell.

EastCoastTVS
07-24-2009, 01:37 PM
Update: So after sleeping on it, and based on my conversation with Tony (sales manager), I decided to take a leap of faith and order the TV.
Spoke with Tony ~1pm yesterday to tell him to proceed with the order, received a call ~3:30 from the delivery company indicating a delivery time today(Thursday) between 10 and 2pm. At 10:12 this morning, my doorbell rang with two guys (in uniform)and a giant Samsung TV Box!
They brought the TV in and after an initial hesitation agreed to bring it down to my basement (which took a fair amount of effort--the stairway is tight) They opened the box, plugged in the TV while I registered it with Samsung.
All in all, I am really happy with the experience after a rocky beginning! I've attached a few pictures (of the truck they delivered it in, the actual TV and the box it came in)
Now I just need to find some time to mount this monster on the wall!
Thanks to everyone who provided posts in this thread, they all provided valuable info which allowed me to make a considered judgement on purchasing from ECTV. I think I'll hang around and see what other info is avail!

The messenger service brought this large 63" down to this customers basement, we also upgraded this customer to overnight delivery, we try very hard to satisfy every customer

EastCoastTVS
07-24-2009, 01:38 PM
I cannot understand what the big deal is with flat panels that are 1" thin. Once you get down to 3-4" thin and hang it on the wall, why pay more to get a thinner one? :lol:
We are exited to see these new ultra slim TVs, it adds vigor to the market and encourages consumers to replace thier old flat panels for new ultra slim ones

PFC5
07-24-2009, 03:03 PM
We are exited to see these new ultra slim TVs, it adds vigor to the market and encourages consumers to replace thier old flat panels for new ultra slim ones

It doesn't encourage me to replace my plasma with a thinner model, but that is just me. Once it gets under 4" thin, it really matters very little as a matter of function and space savings. If it is going to be on the stand instead of wall mounting, it matters even less.

However I can see why YOU (and other retailers) would be excited if people keep replacing existing flat panels with each thinner model though. That way you guys keep selling the same people new HDTVs. ;)

IGExpandingPan
07-24-2009, 05:32 PM
We are exited to see these new ultra slim TVs, it adds vigor to the market and encourages consumers to replace thier old flat panels for new ultra slim ones

Do you have any sales data to support this assertion of vigor? Seriously how well are the ultra-thin selling?

Anyhow thinness is pretty trivial in contrast to weight, and I'll grant you the ultra thin models tend to be in the 50 pound bracket. But given the price premium on 1 inch sub 1 inch models, odds are it would be more cost effective to contract for a hole in the wall rather than spending double on a panel. Apartment dwellers obviously don't have this option.

4 inches is just dandy. Once it's on the wall, it's out of the way and you have freedom to do whatever you want elsewhere. If it's not on the wall, you still need a stand that can accommodate 50lbs+, and that takes at least a 12 inch base plus furniture, furniture that odds are are going to house a DVD or Blu-Ray, cable box, surround sound.

stan p.
07-24-2009, 06:00 PM
Contrary to the recent negative posts about ECTVs, I have had a satisfactory business exchange with them and am now in possession of a new Panasonic G15 50in plasma tv. There was a glitch in the delivery process resulting in them changing delivery agents and refunding me $61 because of a drop in the on line price during the interim. With the new delivery company it was 4 days between order verification and delivery. Delivery arrangements were executed promptly with follow-up calls from the trucking office and from the delivery truck driver 1/2 hour before arrival as promised. The truck was on time and the boxed tv was brought to my door on a dolly. The shipping carton was carried into my living room, opened and the tv plugged in to make it functioned. I was asked if I was satisfied with the tv and only then requested to sign off on the shipment and make payment. The invoice was incorrect, listing the original vs the adjusted price, but the amount was still the lowest on the internet, so I paid with plastic to give me product protection. The delivery team double checked to made sure I had all the accessories, picked up the packing materials, helped tidy up the room and left as quietly as they has come. I subsequently notified ECTV of the invoice error and my account was immediately credited for the difference. Jeffery, at ECTV, has made every effort to be accommodating. With their improved delivery service, I would recommend giving ECTVs a try.
Their business plan of "look before you pay" plus lowest prices gives consumers store like options. Stan P.

IGExpandingPan
07-24-2009, 06:06 PM
Warranty coverage is governed by the terms of the warranty itself. [...] That said, I agree that a dealer should not claim to be an authorized dealer if that is not the case.

You are correct, as long as the item isn't a return or grey market Panasonic does have you covered. But the funny thing is they did claim to be an authorized dealer, up until I pointed this out to Sony and NJ AG.

But here's the thing, it's not really possible for the end user to establish whether a given serial number is North American, or was a refurbished unit. These things can be forged, and it's quite trivial to do so. If I wanted I'm sure I could plop out something using the 3of9 font that looks reasonable on an inkjet. I know you can "register" on a given site, but unless they do some checksum test or compare with a database, the end user could be none the wiser. Heck, there are a plethera of legit serial numbers you can find, and if you can work out the math you could, hypotheicaly, create valid serials.

On my Toshiba the box serial can be removed with ease and sticked on something else, like the owners manual.

As I said, I do have an issue with how East Coast represents its shipping policies. ...

Agreed, page one lists blow out deal free white glove shipping. They, at the very least, need to add "restrictions apply" and a link. This is a moderate complaint.

What isn't trivial is two cases where they tried to upsell the extended warranty and explained the free shipping was a condition of the warranty.


It's pretty clear that East Coast is a fairly new business, and if they are smart they will take the criticisms posted here to heart.


Yes, they are new, but the BBB lists them as being older. I should talk to them. The current ECTV claim was they ran another business before this that didn't deal with the public, but won't provide those details.

IGExpandingPan
07-24-2009, 06:17 PM
... The invoice was incorrect, listing the original vs the adjusted price, but the amount was still the lowest on the internet, so I paid with plastic to give me product protection. ...
Their business plan of "look before you pay" plus lowest prices gives consumers store like options. Stan P.

They are not the lowest price on the internet. Presently US-Appliances enjoys that honor, and is a trusted dealer on nexttag.

ETA: For this Panny.

daleb
07-24-2009, 11:51 PM
It doesn't encourage me to replace my plasma with a thinner model, but that is just me. Once it gets under 4" thin, it really matters very little as a matter of function and space savings. If it is going to be on the stand instead of wall mounting, it matters even less.

However I can see why YOU (and other retailers) would be excited if people keep replacing existing flat panels with each thinner model though. That way you guys keep selling the same people new HDTVs. ;)

It's just a logical transition. Soon all models will be slimmer. It is just a new development in 'packaging' which typically has little to do with performance (better or worse).
Style has it's place, but rarely if ever supersedes quality or performance for most of us. If you can get both in the same display, and it fits your budget you have winner.

Some of the newest BD players are almost pancakes, and some of those are very good performers too. But that 'feature' is soon forgotten when one is looking at an Oppo Digital.
Ironically, the older Toshiba HD DVD players were often favored for their bulk and heft, which was perceived by many as 'build quality'.

PFC5
07-25-2009, 04:21 AM
It's just a logical transition. Soon all models will be slimmer. It is just a new development in 'packaging' which typically has little to do with performance (better or worse).
Style has it's place, but rarely if ever supersedes quality or performance for most of us. If you can get both in the same display, and it fits your budget you have winner.

Some of the newest BD players are almost pancakes, and some of those are very good performers too. But that 'feature' is soon forgotten when one is looking at an Oppo Digital.
Ironically, the older Toshiba HD DVD players were often favored for their bulk and heft, which was perceived by many as 'build quality'.

I actually think those edge lit LEDs are worse than the regular (with local dimming) LED backlit models, and one of the reasons they went with edge lit is to make it thinner so I would say that PQ & function was sacrificed for style & being thinner in this case.

No doubt over time they will get thinner, but i wouldn't pay a dime more for it to get any thinner myself.

daleb
07-25-2009, 01:22 PM
I actually think those edge lit LEDs are worse than the regular (with local dimming) LED backlit models, and one of the reasons they went with edge lit is to make it thinner so I would say that PQ & function was sacrificed for style & being thinner in this case.



I tend to agree regarding LCD, but the original post was referring to a topline Samsung plasma. Samsung has gone to a single glass screen (like Kruo) this year, which I am sure helped in that regard.
Although, it does move the rear connectors to a less desirable 90 deg. position. Most everything has a trade-off. :)

EastCoastTVS
07-25-2009, 08:04 PM
But here's the thing, it's not really possible for the end user to establish whether a given serial number is North American, or was a refurbished unit. These things can be forged, and it's quite trivial to do so. If I wanted I'm sure I could plop out something using the 3of9 font that looks reasonable on an inkjet. I know you can "register" on a given site, but unless they do some checksum test or compare with a database, the end user could be none the wiser. Heck, there are a plethera of legit serial numbers you can find, and if you can work out the math you could, hypotheicaly, create valid serials.

.
All of the TVs we advertise are brand new factory sealed, since our method is "Pay Upon Delivery" We invite our customers to contact the manufacture, give them the serial # of the TV and ask them to confirm that the TV is a Brand New USA model Prior to Paying

EastCoastTVS
07-25-2009, 08:06 PM
I tend to agree regarding LCD, but the original post was referring to a topline Samsung plasma. Samsung has gone to a single glass screen (like Kruo) this year, which I am sure helped in that regard.
Although, it does move the rear connectors to a less desirable 90 deg. position. Most everything has a trade-off. :)

definitely a worthwhile trade-off

EastCoastTVS
07-25-2009, 08:14 PM
Contrary to the recent negative posts about ECTVs, I have had a satisfactory business exchange with them and am now in possession of a new Panasonic G15 50in plasma tv. There was a glitch in the delivery process resulting in them changing delivery agents and refunding me $61 because of a drop in the on line price during the interim. With the new delivery company it was 4 days between order verification and delivery. Delivery arrangements were executed promptly with follow-up calls from the trucking office and from the delivery truck driver 1/2 hour before arrival as promised. The truck was on time and the boxed tv was brought to my door on a dolly. The shipping carton was carried into my living room, opened and the tv plugged in to make it functioned. I was asked if I was satisfied with the tv and only then requested to sign off on the shipment and make payment. The invoice was incorrect, listing the original vs the adjusted price, but the amount was still the lowest on the internet, so I paid with plastic to give me product protection. The delivery team double checked to made sure I had all the accessories, picked up the packing materials, helped tidy up the room and left as quietly as they has come. I subsequently notified ECTV of the invoice error and my account was immediately credited for the difference. Jeffery, at ECTV, has made every effort to be accommodating. With their improved delivery service, I would recommend giving ECTVs a try.
Their business plan of "look before you pay" plus lowest prices gives consumers store like options. Stan P.

Dear Stan enjoy your Panny 50G15,

BTW if you are referring to the negative posts on this thread they are mostly coming from people that have never tried our service.

Currently there is not 1 unsatisfied customer on this thread.

EastCoastTVS
07-25-2009, 08:53 PM
Do you have any sales data to support this assertion of vigor? Seriously how well are the ultra-thin selling?

Anyhow thinness is pretty trivial in contrast to weight, and I'll grant you the ultra thin models tend to be in the 50 pound bracket. But given the price premium on 1 inch sub 1 inch models, odds are it would be more cost effective to contract for a hole in the wall rather than spending double on a panel. Apartment dwellers obviously don't have this option.

4 inches is just dandy. Once it's on the wall, it's out of the way and you have freedom to do whatever you want elsewhere. If it's not on the wall, you still need a stand that can accommodate 50lbs+, and that takes at least a 12 inch base plus furniture, furniture that odds are are going to house a DVD or Blu-Ray, cable box, surround sound.

Why should weight make a difference most people dont carry around thier TV

The fact that they just look good is reason enough to spend the extra if you can afford it

Another excellent advantage is that the low power consumption on ultra slim models


Power Consumption Comparison

Samsung Luxia 46 "
Default......Calibrated...........Power Save
106.77W.....93.02 W............78.07W



Toshiba Regza 47"
...........194W

IGExpandingPan
07-25-2009, 09:34 PM
Why should weight make a difference most people dont carry around thier TV

No, but mounting a TV on a wall is REALLY the thing to do. It gets it out of the way. At 50lbs and under it's a one man job. 50 pounds and over it's a two man job. Further more, keeping it light makes the unit less prone to mount failure. I think mine is about ~60ish lbs or so.

It also will decrease the likelihood of delivery failure, oh and hell, no real need for white glove shipping.

Further more, considering back mounted jacks that require right angle connectors, when you add equipment you're going to have to dismount the set, thus sub 50 pounds adds to the function to such units.

http://www.engadget.com/2009/06/24/jvc-shows-off-led-backlit-7mm-thin-1080p-lt-32wx50-lcd-hdtv/

This one is on the extreme edge of things at 11lbs and 7mm thin.

But really PQ above thickness. Really!



The fact that they just look good is reason enough to spend the extra if you can afford it

Is that an informed evaluation? Seriously if the 1 inch models offered better PQ and function, great. But I doubt that they do.

Another excellent advantage is that the low power consumption on ultra slim models

Do you have any figures of the 1 inch models vs other OLED models?

EastCoastTVS
07-25-2009, 10:02 PM
Samsung PN50B850 average 224W(Eco picture preset 174W average) as posted by pc mag
That is the best power consumption we've seen in a 50" plasma


http://www.pcmag.com/article2/0,2817,2348920,00.asp

We believe the thinner the TVs are more fragile, therefor the need for white glove delivery is increased.

IGExpandingPan
07-26-2009, 12:49 AM
Samsung {snip} average 224W(Eco picture preset 174W average) as posted by pc mag
That is the best power consumption we've seen in a 50" plasma


http://www.pcmag.com/article2/0,2817,2348920,00.asp

We believe the thinner the TVs are more fragile, therefor the need for white glove delivery is increased.

IIRC one of the top performers in the watt class was the Philips Eco. Not available in 50" inch, it's 42" was in the 130watts average consumption catagory. The low average was due in part to dimming the light for dark scenes. But as you might imagine PQ suffered greatly, unless you enjoy blue rather than black. Since this time, Philips has dropped out of the TV business.

In case anyone is interested, c-net has a soso review on energy efficent models, though they didn't really explore average consumption, thus the evaluation is slanted toward LCDs.

But needless to say it's not worth $1000 to save 50watts at this juncture. Presuming 100watts, that's like $64/year @ 8hrs/day, thus it would take you 15.6 years to make back the investment. One would be better off replacing their lightbulbs with LED or CFL, or hell replacing their water heater with a more energy efficent model. Attic insolation, spray foam in the walls, drapes, digital thermostats, ceiling paint to maximize brightness, there are plenty of things you can do with a grand that would actually yield greater energy savings over the long term and have your HDTV too.

Don't get me wrong, I'm all for bang for the watt, but it makes little sense to spend so much on a luxurary item that doesn't get used 24/7 when the real savings are in the things that you can't turn off.

dkf314
07-26-2009, 05:57 AM
The responsibility of the shipping insurance varies. There is no clear cut rule in the freight world but there are acronyms. For consumers the popular convention is the vendor covers insurance, which is included in the price. There are exceptions in the E-tail world, but this is mainly for things that cost squat to produce that have a high markup.

For an HDTV, it just makes sense to insure everything.

For ECTV it's confusing since the front page advertises free "white glove" as a promotional deal (blow out) with TV order, which is obviously not the case if you're out of area. While "reasonable" it's not advertised as such on the front page, nor is there a little "*" stating restrictions apply.

But it sounds like they were trying to nickle and dime you.

When you place the order online, you are checked out with the total cost which matches the advertised costs and shipping charges. Then they call you to confirm your order and try to sell you the extended warranty. When you balk they start claiming extra charges. Only when you walkaway do they stick with their advertised price. How many people would consider that a good customer experience?

If there is a charge for shipping insurance or any other delivery charges, they should be explicit about it by publishing the cost on the site. When you check out, these charges should be clearly stated on the checkout cart. Don't play games after the order has been placed. That is just not honest.

EastCoastTVS
07-26-2009, 08:38 AM
We love those new ultra thin 1” TVs. The consumer electronics market continues to grow in this troubled economic times.

http://venturebeat.com/2009/07/07/consumer-electronics-sales-rebound-in-second-quarter/

Without new models we would still be driving model Ts

EastCoastTVS
07-26-2009, 11:10 AM
When you place the order online, you are checked out with the total cost which matches the advertised costs and shipping charges. Then they call you to confirm your order and try to sell you the extended warranty. When you balk they start claiming extra charges. Only when you walkaway do they stick with their advertised price. How many people would consider that a good customer experience?

If there is a charge for shipping insurance or any other delivery charges, they should be explicit about it by publishing the cost on the site. When you check out, these charges should be clearly stated on the checkout cart. Don't play games after the order has been placed. That is just not honest.

As you can see from recent posts on this thread, very satisfied customers have purchased TVs from us they paid exactly as advertised and were not up sold an extended warranty.

EastCoastTVS
07-26-2009, 11:32 AM
No, but mounting a TV on a wall is REALLY the thing to do. It gets it out of the way. At 50lbs and under it's a one man job. 50 pounds and over it's a two man job. Further more, keeping it light makes the unit less prone to mount failure. I think mine is about ~60ish lbs or so.

It also will decrease the likelihood of delivery failure, oh and hell, no real need for white glove shipping.

Further more, considering back mounted jacks that require right angle connectors, when you add equipment you're going to have to dismount the set, thus sub 50 pounds adds to the function to such units.

http://www.engadget.com/2009/06/24/jvc-shows-off-led-backlit-7mm-thin-1080p-lt-32wx50-lcd-hdtv/

This one is on the extreme edge of things at 11lbs and 7mm thin.

But really PQ above thickness. Really!




Is that an informed evaluation? Seriously if the 1 inch models offered better PQ and function, great. But I doubt that they do.





I agree PQ is the second most important factor followed only by price
but as long as you are not giving up PQ style is right up there, remember that a TV is also a piece of furniture.

As far as mounting and dismounting your TV to add more cables

The best thing to do is to add all the cables right from the beginning.

These are the cables that should be placed behind ones wall before mounting a TV


2 -3 pcs HDMI Cables depending on what you foresee hooking up to the TV
1 pcs composite av cable to hook up a video camera or a VCR


The next two are only if the TV has a computer monitor port

1 pcs SVGA monitor cable
1pcs 3.5mm male male audio cable

IGExpandingPan
07-26-2009, 01:03 PM
We love those new ultra thin 1” TVs. The consumer electronics market continues to grow in this troubled economic times.

http://venturebeat.com/2009/07/07/consumer-electronics-sales-rebound-in-second-quarter/

Without new models we would still be driving model Ts

What the hell does this even mean?

If you're trying to say the Model T almost killed the Ford Motor Company because it was so popular and reliable that it reached market saturation and as a result people stopped buying cars, you would be 100% correct.

The Model T was produced between 1908 and 1927, and 15million were sold.

I guess I'm the wrong person to talk to on the subject. I still have Sony 20seIIs in service.

Thin TVs don't represent market growth. Market diversity perhaps. What represents market growth is the fact that that analog went dark and people were stuck with either a converter box or getting a new HDTV. Given options like LG and Vizio in the $500 price bracket, a TV that "works" without extra shit is attractive.

But I would actually be interested in REAL sales figures.

IGExpandingPan
07-26-2009, 01:24 PM
The best thing to do is to add all the cables right from the beginning.

These are the cables that should be placed behind ones wall before mounting a TV

{2-3 hdmi + 1 composite}
{SVGA + 3.5mm audio cable} {VCR/camera}


It's VGA cable, there is no such thing as SVGA cable. Even then, VGA is a display adapter and video standard. If you want to get particular it's HD-15. HD-15 support is pretty worthless on ANY big screen HDTV as HD resolutions tend to not be supported. I do advocate having one to jack in a laptop, but if you want PC HD, you're going to be using HDMI, or component.

I can accept cable card exists, if you're lucky enough to be able to get one. But the moment you're talking about ANY gear placed under the TV, the "advantage" of a 1 inch TV is negated. You "could" place much of your gear elsewhere, but this is an option only for home and condo owners. Unless they start making low profile equipment, a la wall mount receivers, it's pretty pointless to spend extra to trim the fat off an HDTV.

I am moving much of my gear elsewhere. I'll have to check if my Toshiba deck will output VHS over HDMI. But I'm leaving the receiver under the TV. As it stands, I didn't need a 4 inch TV.

Now what is really needed are better remote protocols. With HDMI or any digital network connection that facilitates two way communication you would expect control information to go over the cable. Once this is done, then the alt location for gear becomes more practical. And actually the ONLY reason I'm going with an alt location is the distance limitation of firewire, otherwise I wouldn't bother.

So long as you own a cable box, audio reciver, BD deck and you want them under the TV, it's positivly 100% pointless to spend extra on a thin tv.

KronosLCD
07-26-2009, 01:25 PM
I did deal with AV-Setup, they serve NYC area. They respond fast and always explain what exactly they charge you for and how come they might have better deals on stuff:yippee:. Here's their web site just in case: www.av-setup.com

pappylap
07-26-2009, 02:34 PM
I have pretty much stayed out of this thread because I havn't dealt with ECTVs personally ....I would like to say however I appreciate their representative coming back to this site and defending his company and their policies. I think that is the "stand up thing to do"....I would deal with them in the future based on what I have seen in this thread....:2cents

EastCoastTVS
07-26-2009, 06:08 PM
I have pretty much stayed out of this thread because I havn't dealt with ECTVs personally ....I would like to say however I appreciate their representative coming back to this site and defending his company and their policies. I think that is the "stand up thing to do"....I would deal with them in the future based on what I have seen in this thread....:2cents

Thanks Pappylap, I hope you live in our shipping area
BTW we use Scott tissues in the bathrooms

EastCoastTVS
07-28-2009, 11:12 PM
I HD-15 support is pretty worthless on ANY big screen HDTV as HD resolutions tend to not be supported. I do advocate having one to jack in a laptop, but if you want PC HD, you're going to be using HDMI, or component.

.

I have a dell PC with windows media center dedicated for use with my Samsung 42" plasma using a HD-15 cable
Movies, Music Videos, and slideshows are great,
About a year ago I hosted a 25th anniversary for my brother in law. I got 25 years of photos from his children scanned them and created a fantastic slide show. My PC is a major part of my TV viewing experience.
downloading movies is so easy and I wont scratch the dvds

Do you have a HD-15 connection on your TV

IGExpandingPan
07-29-2009, 02:02 AM
I have a dell PC with windows media center dedicated for use with my Samsung 42" plasma using a HD-15 cable
Movies, Music Videos, and slideshows are great,
About a year ago I hosted a 25th anniversary for my brother in law. I got 25 years of photos from his children scanned them and created a fantastic slide show. My PC is a major part of my TV viewing experience.
downloading movies is so easy and I wont scratch the dvds

Do you have a HD-15 connection on your TV

I have one. It's limited to 1280x1024, just like every other big screen 1080P tv.

Now you might be fortunate enough to have a 720P model that allows you to employ 768P wide screen. But check the manuals on the 40+ inch sets with VGA and see the max supported resolution.

I'm not talking out of my ass here, and in fact I was ready to a 25foot VGA run using db-15 AUI cable (http://en.wikipedia.org/wiki/Attachment_Unit_Interface), as I happen to have some lying around the house, and if not that then going coax and BNC (http://en.wikipedia.org/wiki/BNC_connector) RGB/HV (http://www.cablesnmor.com/vga-5-bnc-python-6ft.aspx). But given the lack of 1080P support over VGA, I could either buy a video card with HDMI support (ATI-3000), or go with a motherboard and chip with an ATI 760G chipset (http://en.wikipedia.org/wiki/AMD_700_chipset_series) and get that handy dandy On-Chip HDCP (http://en.wikipedia.org/wiki/High-bandwidth_Digital_Content_Protection) and decidicated mpeg-4 decoding (damn I forget that acronym). To translate in dollar terms, $250 in gear to upgrade an AMD Socket A 2000 to base model Phenom (http://en.wikipedia.org/wiki/AMD_Phenom). Another $60 to add blu-ray.

I even added links if you run into terms you don't understand, but it's bloody simple. You can't do 1080P on VGA on big screens but you can do 1080P over DVI/HDMI. It's not a cable issue, it's a support issue.

Now don't get me wrong, I fully plan on having VGA in the wall to plop on a laptop if needed. It's lower on my priority list. The ONLY reason I'm bothering is because of various laptops that have no other means of making PC connections, such as base Acer models.

Needless to say the PC is part of my "experience" as well, as such I wanted native resolution without scaling. I have the Media Center edition, Firewire enabled cable box, the wireless keyboards. And my set is modest compared to others on here. And like others I'm telling you VGA is pretty worthless given the lack of support for HD resolutions. If you have the option, you're going to use HDMI, or DVI if you're going to drive your 1080P set to native resolution.

film11
07-30-2009, 11:44 PM
They are not the lowest price on the internet. Presently US-Appliances enjoys that honor, and is a trusted dealer on nexttag.



For the Samsung LN46B650 (which I'm considering), US has it for the same price as BB, PC Richards, Electronics Expo, etc. etc, $1599.00

East Coast price (with a free HDMI cable, and taking the 2% discount)... $1367.10

And no, I don't work for them. But I'm certainly giving serious thought to ordering from them. In fact, that is how I stumbled on this thread. While I have not read every single post on the 64 pages here, one thing I have noticed...aside from free shipping area clarification (I'm in NJ, so that's not an issue for me), I have not found even one single post claiming a bad or unpleasant or rip-off experience from anyone who has actually done business with them.

IGExpandingPan
07-31-2009, 01:27 AM
For the Samsung LN46B650 (which I'm considering), US has it for the same price as BB, PC Richards, Electronics Expo, etc. etc, $1599.00

East Coast price (with a free HDMI cable, and taking the 2% discount)... $1367.10

That's a good price. Costco has a good price on the LN46B640.
It's like $1250 shipped + tax, which puts it slightly below EXTV and you also get 90 days refund/exchange, extra year warranty. I'm trying to remember the differences between the B640 and the B650 but IIRC the 640 actually has a nicer matte screen.

I went with the toshiba 52rv535u @ $1300, though it looks like the Sammy has a few more features, not ones I'd use, but features the same.

[lowest bid unknown]
HDhut - $1,367.99 (free HDMI and cleaning kit)
http://forums.slickdeals.net/showthread.php?sduid=0&t=1479587
[lowest bid with rep]
US-Appliance $1,499 using the SAM100 Coupon. See more coupons here (http://forums.slickdeals.net/showthread.php?sduid=0&t=1469653).

So good price on this one, this was evaluated as a 12.5% savings over BB at the time of my evaluation. It just so happens that Costco has a killer deal for a slightly different model.

I have not found even one single post claiming a bad or unpleasant or rip-off experience from anyone who has actually done business with them.

Then you're not reading very closely. I'll agree that no bugger has been ripped off by these guys, though no user thus far with any history on this forum has ordered from this company.

discmanmfe
07-31-2009, 11:18 AM
To all those who are wondering whether or not to purchase from East
Coast Tvs should not have any worries to do so.

I just received my Samsung 63" Plasma PN63B550 today 7/31/09. You pay only upon approval. I paid by American Express. You should note that any vendor looking to offer American Express must pass all Amex qualifications. This in itself should show be an indication that this is a legitimate company. In addition to paying by credit card, East Coast TVs offers a 2% cash discount.

No other company that I am aware of allows you to pay upon your approval. The TV was brought into my condo and taken out of the box. I checked to make sure the tv was in perfect condition. I also plugged in the tv to my HD cable box to make sure it worked.
DO YOU KNOW ANYONE WHO OFFERS THIS SERVICE???
Doubt that you do!

I currently run a Purchasing Service for purchase of U.S. goods for overseas customers. The customers range from Research Institutes to commercial accounts. In order to win their business, I must be able to offer exceptional prices and have been able to do so for the past 30+ years.

My background in audio goes back 30+ years. I worked for Crazy Eddie's (for those old enough who know this company) and learned quickly how to determine if a company is legitimate or not.

My current audio equipment includes the following:
Krell KST100 Amp
Audio Research LS3 Preamp
Sunfire Ultimate Receiver
Meridian 508 CD Player
Pioner Elite DV-47AI DVD Player
Sony 550 Blu-Ray Player
Sunfire True Subwoofer
Belkin PF60 A/V Line Conditioner
Hospital Grade A/C Outlet
Movia Power Cords
BlueJean 8 Channel Audio Cables
Kimber Cable bi-wire speaker cable
Monster Cable M100HD HDMI Cables
A/D/S MV80/T Front Speakers
Axiom VP150 Center Channel Speak
Axiom QS8 Rear Channel Speakers
(and now) Samsung PN63B550 Plasma TV

If you want to have an exceptional picture, purchase the Monster Cable M100HD HDMI cables. Remember, your set-up is only as good as the weakest link!

I am self taught in piano and have perfect pitch. I can here the difference in cables. Maybe this is a curse. I have paid up to $1,000.00 for Balanced 1M cables for my Krell. Also, as to tv
pictures, don't be impressed with bright pictures. What you need to look for is whether the tv in question can properly reproduce the correct skin tone. In the analog days, no one was better than Sony. In the HD days, Samsung is the leader. Panasonic is making all tvs for Pioneer. Pioneer is no longer making plasma tvs. Plasma does not have motion blur issues and has an exceptional picture.

As a buyer, I am very good in find the cheapest prices. You cannot buy the Samsung PN63B550 cheaper from anyone else. Free shipping, No Tax (except NJ). Note, this is a NEW tv, not a refurb.

If you need to check pricing on products, go to Froogle.

My friends were all telling me that I would never receive the TV at the priced quoted. Well, I have proven them wrong and can't begin to tell you how happy I am with this TV. It has exceptional picture quality on HD channels. Don't bother watching SD channels. Use an analog tv for those channels as you will be very disappointed on this HD TV.
I haven't yet connected my Blu-Ray player which will take the picture to yet another level. 1080P vs 1080i on HD channels.

I was very well taken care of by East Coast TVs. They actually advised me that my original order for the 63" PN63A550 was a 2008 model and I should purchase the "B version 2009 model which actually was less expensive.

If you don't do your homework, you will pay more than you need to.

I highly recommend East Coast TVs without any reservations!!!!

film11
07-31-2009, 01:37 PM
Then you're not reading very closely. I'll agree that no bugger has been ripped off by these guys, though no user thus far with any history on this forum has ordered from this company.

Yes, but just because no one with a history on this forum has used them does not mean that there are any issues with this company. And it seems that anyone that has dealt with them had no issues to report (aside from the shipping area confusion). Personally, while I understand the trepidation in dealing with a new company, I also feel that they are being unfairly lambasted without any real negative experiences to justify it.

If I do decide to order from them (they've raised the price from last week by about $16.00...not a lot, but I'm counting pennies here), I will certainly post the experience here.

ckone180
07-31-2009, 01:42 PM
No other company that I am aware of allows you to pay upon your approval.

My background in audio goes back 30+ years. I worked for Crazy Eddie's (for those old enough who know this company) and learned quickly how to determine if a company is legitimate or not.

If you want to have an exceptional picture, purchase the Monster Cable M100HD HDMI cables. Remember, your set-up is only as good as the weakest link!


B&M stores (like BB and Costco) do not force you to pay before you approve of your decision. That is a very strong comment.

If you have experience to know whether a company is legitimate or not, then why are you pushing MONSTER CABLES?:haha:

I was really impressed with your comments until you recommended MONSTER (over-priced, yet still over-rated):lol:. Your entire post lost its credibility, just from one comment. Whew!:busy:

IGExpandingPan
07-31-2009, 02:03 PM
That's a good price. Costco has a good price on the LN46B640.
It's like $1250 shipped + tax, which puts it slightly below EXTV and you also get 90 days refund/exchange, extra year warranty. I'm trying to remember the differences between the B640 and the B650 but IIRC the 640 actually has a nicer matte screen.



We went to costco.com couldn’t find the 46b640 for 1250.00 please provide proof of price or post a retraction

ECTV is right, the above paragraph has a typo, in fact several typos.
Costco has the (http://www.costco.com/Browse/Product.aspx?Prodid=11473585&whse=BC&topnav=&browse=&lang=en-US)LN46B540 (http://www.costco.com/Browse/Product.aspx?Prodid=11473585&whse=BC&topnav=&browse=&lang=en-US)for $1250. Evidence of the typo should be painfully obvious in the second paragraph.

Stupid me.

IGExpandingPan
07-31-2009, 02:27 PM
In addition to paying by credit card, East Coast TVs offers a 2% cash discount.

Where that 2% might represent extended warranty protection.

If you want to have an exceptional picture, purchase the Monster Cable M100HD HDMI cables. Remember, your set-up is only as good as the weakest link!

It's digital, which means that a working cable can't provide a worse picture than better cable. Now the monster M1000HD cable "might" be better than your average cable. You might be able to pump more data though it than your cheap $3.00 cable. But it will NOT provide a better picture, because it's digital.

In the analog days, no one was better than Sony.

Actually Hitachi made a pretty mean tube that didn't need those blasted stabilizer wires. Don't get me wrong, I leaned toward sony my self, but but really in terms of color, resolution, contrast, definition, the prosummer Hitachi tubes were on par with Sony.

As a buyer, I am very good in find the cheapest prices. You cannot buy the Samsung PN63B550 cheaper from anyone else. Free shipping, No Tax (except NJ). Note, this is a NEW tv, not a refurb.

If you need to check pricing on products, go to Froogle.

Froogle is only as good as knowing the model numbers of what you are looking for and even then not everyone is listed on Froogle. You have to hit the B&M stores also. And YOU might only be interested in the absolute cheapest price. That is a factor. My choice was pretty damned cheap, but not the cheapest, and had the 90 day refund and extra 1 year warranty. It cost a little more than the best price mailorder, which happened to be Newegg. But being able to return my TV if need be within 90days for replacement, or refund if I asked.

This is why I'm gawking as the 7 day return policy. This is sub par for ANY B&M store.

PFC5
07-31-2009, 02:48 PM
B&M stores (like BB and Costco) do not force you to pay before you approve of your decision. That is a very strong comment.

If you have experience to know whether a company is legitimate or not, then why are you pushing MONSTER CABLES?:haha:

I was really impressed with your comments until you recommended MONSTER (over-priced, yet still over-rated):lol:. Your entire post lost its credibility, just from one comment. Whew!:busy:

The Monster cable tidbit was what lost it for me also.

I DO remember Crazy Eddie's as a company that had charges brought against them, if I remember correctly, for ripping off the public. Not a good reference for a poster to make about working there to convince people to trust him. ;) Although it could be a good experience to know how much and how a company can rip off the public though.

pappylap
07-31-2009, 02:58 PM
The Monster cable tidbit was what lost it for me also.

I DO remember Crazy Eddie's as a company that had charges brought against them, if I remember correctly, for ripping off the public. Not a good reference for a poster to make about working there to convince people to trust him. ;) Although it could be a good experience to know how much and how a company can rip off the public though.

Guffaw...............was that cat a spammer PFC?

guf⋅faw to laugh loudly and boisterously.

IGExpandingPan
07-31-2009, 03:22 PM
I also feel that they are being unfairly lambasted without any real negative experiences to justify it.


You can feel that way if you like. But they are not being unfairly lambasted. They came to this forum pretty aggressively with raving reviews that strained credibility. This alone raised some red flags. Add to that issues with with resellerratings, their BBB (http://www.bbb.org/new-jersey/business-reviews/television-and-radio-parts-retail/east-coast-tvs-in-linden-nj-90045885)page that cites they have been in operation since February 2008, when it's painfully clear they started operation 2008-12-30 22:15:01. Their explanation is they did business before this, just not with the public. By all rights, they shouldn't have a BBB entry yet as they've not been in operation for a year as a retail business. Add to this a ton of entries on their site claiming "authorized internet/online dealer", which were removed and ECTV tried to pretend they didn't exist not counting on google cache. And there was a ton of kicking and screaming about them claiming they could backup their claim of 20% average savings on average over Bestbuy, which is simply not the case.

But "some" of their prices are good, I'll give them that.

film11
08-01-2009, 08:21 AM
You can feel that way if you like. But they are not being unfairly lambasted. They came to this forum pretty aggressively with raving reviews that strained credibility. This alone raised some red flags. Add to that issues with with resellerratings, their page that cites they have been in operation since February 2008, when it's painfully clear they started operation 2008-12-30 22:15:01. Their explanation is they did business before this, just not with the public. By all rights, they shouldn't have a BBB entry yet as they've not been in operation for a year as a retail business. Add to this a ton of entries on their site claiming "authorized internet/online dealer", which were removed and ECTV tried to pretend they didn't exist not counting on google cache. And there was a ton of kicking and screaming about them claiming they could backup their claim of 20% average savings on average over Bestbuy, which is simply not the case.

But "some" of their prices are good, I'll give them that.

Well. the BM 6th AVENUE Electronics claim they will match or beat any Retail or Internet price. So I brought in the a couple listings to them (including Amazon's price). And they refused to beat or even match them. ("Not even close" were their exact words.) Now THAT is what I call false advertising! And I'd bet there are a few "long-time HTF members who have bought from them.
I consider false promise of price matching much worse than reviews that some find questionable. (Which everyone does, including BM stores...hell, even Netflix will have reviews posted that are from people associated with a movie.) As for the 20%, that is an average...which means it's not necessarily for every item/model they sell.

Again, I'm just playing devil's advocate I know no more about ECTV than anyone else here.. I just have not found any unhappy customers who have purchased from them. If they are out there, they are not on this forum.

IGExpandingPan
08-01-2009, 01:45 PM
Well. the BM 6th AVENUE Electronics claim they will match or beat any Retail or Internet price.

No they don't, unless they did and the past and changed their policy to this.


...We will match any authorized dealer’s price. Price matching is only applicable to identical conditions of sale and for items with the same model number. The competitor’s item must be in stock and its price must include shipping. Store coupons and rebates do not apply.

So I brought in the a couple listings to them (including Amazon's price).

Amazon is likely an authorized dealer, but they also refer to other companies as well who might not be authorized dealers.

I consider false promise of price matching much worse than reviews that some find questionable.

That's your opinion, and it might even be a valid complaint. If there was a 6th ave thread, you should add your experience. I consider it worse to claim to be an authorized dealer when it's NOT the case.

As for the 20%, that is an average...which means it's not necessarily for every item/model they sell.

I know, after a few days of ECTV kicking and screaming, and refusing to provide the data to back up their claim I crunched the numbers myself, and it wasn't even with in a margin of error of 25% for ALL items sold by both stores. Not included were perks such as free installation. I'd have to surf back to find my report, but IIRC 25% of common items actually cost more at ECTV than BB at the time of my evaluation.


Again, I'm just playing devil's advocate I know no more about ECTV than anyone else here.. I just have not found any unhappy customers who have purchased from them. If they are out there, they are not on this forum.

Happy and unhappy are relative terms. I only collected the data and investigated some claims, and in your case for that particular Samsung, they do have the "best" price with in a few dollars of a few unknowns on pricegrabber,froogle, and nextag.

Now for you, why not consider the LN46B540 at Costco (http://www.costco.com/Browse/Product.aspx?Prodid=11473585&whse=BC&topnav=&browse=&lang=en-US) for $1250 shipped? It's not the B650 but with tax slightly cheaper & 90 refund/exchange & extra year warranty. IIRC the B540 actually has a nicer matte screen. LN46B640 might also be a better choice, and even worth a slight premium if the screen isn't as glossy as the B650.

film11
08-01-2009, 07:15 PM
No they don't, unless they did and the past and changed their policy to this.
That's your opinion, and it might even be a valid complaint. If there was a 6th ave thread, you should add your experience. I consider it worse to claim to be an authorized dealer when it's NOT the case


The price-match policy is in print on their flyers. They refused to match the Amazon price. That tells me a lot about that "reputable" store

Now for you, why not consider the LN46B540 at Costco (http://www.costco.com/Browse/Product.aspx?Prodid=11473585&whse=BC&topnav=&browse=&lang=en-US) for $1250 shipped? It's not the B650 but with tax slightly cheaper & 90 refund/exchange & extra year warranty. IIRC the B540 actually has a nicer matte screen. LN46B640 might also be a better choice, and even worth a slight premium if the screen isn't as glossy as the B650.

I'm certainly not crazy about the 650's (and 640'S) reflective screen, but most of my movie viewing is at night. I'll just have to find more opaque window shades for daytime, I looked at the 640 AND 650 and found the blacks to be deeper, without obscuring shadow detail, on the B650. The 650 image also seem sharper to my eyes. Also, the 650 will be able to stream movies (standard and supposedly HD as well) from Blockbuster this fall. The 640 and 540 don't. Not that I'd use that feature much, but like to keep the options open. I've only seen the 640 at BB and I've had less-than-satisfying experiences with them. And...the 650 is actually priced lower than the 640 at ECTV! Only the NJ sales tax held me back from jumping on it. Still, I may give the 540 and 640 another look before I finally pull the trigger.

As everyone here knows, buying a new TV can be daunting. I originally was thinking of the Sony V5100...until I saw the difference with one of the XBRs! But the XBR price was too high for my dieting wallet. The B650 seemed to be the only model I've come across that equalled or exceeded the XBR, for hundreds less. As mentioned earlier, I'll probably be purchasing this week...from where depends on what the pricing is (which seems to fluctuate week by week). It may be Amazon (No NJ sales tax is a big plus!), ECTV, or elsewhere. If I do use ECTV, I will certainly let folks here know how it went. But somehow, given what I've read here, I doubt it would be a bad experience. (And I really hate to be wrong!!!!)

PFC5
08-01-2009, 09:23 PM
film11. If you are looking at the gloss screen LCDs (which look better BECAUSE of the gloss screen BTW), why not look at 46" Panasonic (or Samsung) plasmas for the better black levels, better motion, and much better viewing angles? they will likely cost less as well.

IGExpandingPan
08-01-2009, 10:19 PM
The price-match policy is in print on their flyers. They refused to match the Amazon price. That tells me a lot about that "reputable" store

Well they are a reputable store actually. You'd have to show me the flyers, but like I said it's painfully clear on the website they only pricematch authorized dealers. Given your description, and given how it's sometimes not obvious when a given price is a secondary source, it looks like they are true to policy.

Also, the 650 will be able to stream movies (standard and supposedly HD as well) from Blockbuster this fall. The 640 and 540 don't. But somehow, given what I've read here, I doubt it would be a bad experience. (And I really hate to be wrong!!!!)

I'm only investigating the facts. I did a full report on their prices and so long as you are spending $1500+ your odds are decent your spending 10% over ONE big box store. The sub $1500 class isn't so spiffy.

But as PFC5 says, so long as you're going gloss screen, go plasma. This summer I'm thankful I didn't since late July has been such a scorcher and in a northern latitude that eve sun would really cause issues with glare. But that's me, big windows, western exposure.

snl54
08-02-2009, 08:49 AM
I know, I know - this is my first post. But I found this site when searching for "East Coast TV reviews"

I just put in a purchase last night, so I can let you guys know my experience when all is said and done (if you care...don't flame me because I'm a first time poster, I'm real)

Nerologic
08-02-2009, 09:23 AM
I know, I know - this is my first post. But I found this site when searching for "East Coast TV reviews"

I just put in a purchase last night, so I can let you guys know my experience when all is said and done (if you care...don't flame me because I'm a first time poster, I'm real)

Welcome to the forums. :hithere:

I hope all turns out well, good luck! let us know how it goes.

snl54
08-02-2009, 10:00 AM
Welcome to the forums. :hithere:

I hope all turns out well, good luck! let us know how it goes.

Thanks! I spoke with Jimmy a few times this morning and just confirmed my order. I'm extremely excited to see how this pans out - the price is almost too good to believe (I live in VA, no Fry's around).

If all is well, I'll be selling my one year old LN40A550 - I keep getting disgustingly low-balled on craigslist - what's wrong with those people???!

film11
08-02-2009, 10:22 AM
Well they are a reputable store actually. You'd have to show me the flyers, but like I said it's painfully clear on the website they only pricematch authorized dealers. Given your description, and given how it's sometimes not obvious when a given price is a secondary source, it looks like they are true to policy.



But as PFC5 says, so long as you're going gloss screen, go plasma. This summer I'm thankful I didn't since late July has been such a scorcher and in a northern latitude that eve sun would really cause issues with glare. But that's me, big windows, western exposure.

Well, the B650 has a better image than a Panasonic plasma (don't remember the model) next to it. And I know the plasma takes a lot more electricity as well. Higher bills I don't need!

But are you stating that Direct-from-Amazon is not an authorized dealer? At any rate, anyone can go to 6TH AVE, pick up the flyer, and read the price-match blurb. They specifically mention they'd match any Internet price (Can't recall if authorized was mentioned. If it was, then I guess Amazon is not an "authorized" dealer. News to me. Simply put, they would not honor it. If that's considered "reputable," I think I'd rather take my chances with ECTV.

sawzalot
08-02-2009, 10:37 AM
B&M stores (like BB and Costco) do not force you to pay before you approve of your decision. That is a very strong comment.

If you have experience to know whether a company is legitimate or not, then why are you pushing MONSTER CABLES?:haha:

I was really impressed with your comments until you recommended MONSTER (over-priced, yet still over-rated):lol:. Your entire post lost its credibility, just from one comment. Whew!:busy:I felt the same way , I was thinking wow this guy has some really nice units then the stupid Munster Cable comment and I just LMAO what a bunch of junk, well I think the Three Stooges just came on , now I can get serious :lol: :hithere:

Nerologic
08-02-2009, 10:42 AM
Thanks! I spoke with Jimmy a few times this morning and just confirmed my order. I'm extremely excited to see how this pans out - the price is almost too good to believe (I live in VA, no Fry's around).

If all is well, I'll be selling my one year old LN40A550 - I keep getting disgustingly low-balled on craigslist - what's wrong with those people???!

People on Craigslist will ALWAYS try to low ball, i mean wouldn't you? I tried selling an LCD on there and every e-mail i received was from low-ballers. They would get moody when i wouldn't sell it for 400$- below my asking price. :lol:

PFC5
08-02-2009, 11:24 AM
Well, the B650 has a better image than a Panasonic plasma (don't remember the model) next to it. And I know the plasma takes a lot more electricity as well. Higher bills I don't need!

But are you stating that Direct-from-Amazon is not an authorized dealer? At any rate, anyone can go to 6TH AVE, pick up the flyer, and read the price-match blurb. They specifically mention they'd match any Internet price (Can't recall if authorized was mentioned. If it was, then I guess Amazon is not an "authorized" dealer. News to me. Simply put, they would not honor it. If that's considered "reputable," I think I'd rather take my chances with ECTV.

In ultra bright store lighting you cannot tell what each will look like in typical home lighting unfortunately. LCDs were made for such lighting environments since they are used as computer monitors in very bright offices. This IS the environment where LCD looks best. In home lighting plasmas consistently look better than LCD, and THAT is why all the pro reviewers always pick plasmas as the displays with the better PQ. Also the power costs of plasmas is no longer true either. Current plasmas when adjusted properly use about the same power as an LCD of the same screen size, and the new 2009 Panasonic plasma models use about 30% less power compared to the 2008 model plasmas compared to LCD of the same size where this is proven. So your power comment is inaccurate.

Plasmas beat LCDs in all critical areas that make up PQ, and if you will have people watching from any angles other than directly at the center of the screen the PQ will drop off as you move away from center and that does not happen with plasmas.

I own 2 LCDs & a plasma and the plasma easily wins in PQ over the LCDs. I have had around 40 people compare the two properly calibrated in my typical lighting and not one person thought the PQ was even close and the plasma was much better. IMO, the only times when LCD is the better choice is if you have it in a sun room where the light cannot be controlled and you watch mostly in the daytime, and/or if you plan on using it as a computer monitor for nore than about 5-10% of the time.

There is so much misinformation and myths about plasmas based on either very old models, or complete lies (like the re-charging BS). The choice is yours, but we like to let people know all the facts so they can make an informed decision and not one based on faulty info. :hithere:

film11
08-02-2009, 11:54 AM
Yes, but Plasma seems to be going away. Pioneer and even Vizio are ceasing production. I may take a look at the Panny G15, since ECTV has it at almost $300 less than the B650. (and yes, I know that stores aren't the best venues to gauge PQ but one can still notice differences, particularly in detail and by checking different settings). In my case, I'd like a set that looks great in both dark and light environments. If anyone has ever compared the PQ of these two sets, please feel free to let me know.

EastCoastTVS
08-02-2009, 12:34 PM
Cnet review on the ln46B650

http://reviews.cnet.com/flat-panel-tvs/samsung-ln46b650/4505-6482_7-33544741.html?tag=mncol;lst

Cnet review on the TCP46G10
http://reviews.cnet.com/flat-panel-tvs/panasonic-tc-p46g10/4505-6482_7-33497900.html?tag=mncol;lst

chasphoto1
08-02-2009, 01:10 PM
Just bought a Pan TC-P50G15 from East Coast TV. They beat EVERYONES price, there no way 6ave or expo or B&H or anyone would meet this price.
The TV is perfect, Jimmy helped me upgrade to the TC-P50G15 from the TC-P50G10 for only $20 more, amazing.

I had never dealt with them before but will recommend them to anyone!

film11
08-02-2009, 01:23 PM
Cnet review on the ln46B650

http://reviews.cnet.com/flat-panel-tvs/samsung-ln46b650/4505-6482_7-33544741.html?tag=mncol;lst

Cnet review on the TCP46G10
http://reviews.cnet.com/flat-panel-tvs/panasonic-tc-p46g10/4505-6482_7-33497900.html?tag=mncol;lst

Big price difference! And to muddy things even more, now there's a new G15 model!?!?! God only knows what the difference in PQ is over the G10. And even if the plasma gets a PQ edge for HD...don't LCDs handle standard DVDs better than plasma? The LCD B650 has a contrast ratio of 1000,000:1, the G10 has 40,000:1...still sounds like the LCD has the edge. (It's certainly 100 lbs. lighter!)

IGExpandingPan
08-02-2009, 01:57 PM
Big price difference! And to muddy things even more, now there's a new G15 model!?!?! God only knows what the difference in PQ is over the G10. And even if the plasma gets a PQ edge for HD...don't LCDs handle standard DVDs better than plasma?

Why would it? Plasma tends to do lower resolutions BETTER than LCD.

It does look like in c-net's Juicebox tests the Panny G10 doesn't do so well in terms of power consumption. But I'd like to see some more real world tests. Plasma has it's highs and lows, where LCDs are consistant, with the exception of one model that I know of that is no longer in production. OLED might be a different story.

If you want to save on power, get a water heater isolation jacket if you don't already have one. That'll likely save you 5% on water heater power consumption, so maybe 1.25% off your electric bill.

PFC5
08-02-2009, 03:23 PM
Big price difference! And to muddy things even more, now there's a new G15 model!?!?! God only knows what the difference in PQ is over the G10. And even if the plasma gets a PQ edge for HD...don't LCDs handle standard DVDs better than plasma? The LCD B650 has a contrast ratio of 1000,000:1, the G10 has 40,000:1...still sounds like the LCD has the edge. (It's certainly 100 lbs. lighter!)

Contrast ratios are BS from ALL HDTV mfg just like ink jet printer pages per minute are. Read the sticky about contrast ratios in this section to find out why. ;)

http://www.highdefforum.com/flat-panel-tvs/69651-why-you-should-ignore-contrast-ratio-specs.html

Contrast ratios are the measuring of the difference between the brightest whites and the darkest blacks a display can do. If the blacks are poor but the whites are super bright, that will give better CR numbers ith the settings at the extremes but in typical lighting you couldn't leave the display with the ultra bright settings without hurting your eyes. Once you adjust the brightness to proper levels with no more white crush Where different shades of white can be seen) (think with snow, etc) and to levels that will not hurt your eyes you are left with a poor "range because you still have poor blacks which brings the range closer.

I can guaranty with real word that the plasma beats the LCD with "REAL WORLD" contract ratios. Heck, probably at least half the REAL WORLD contrast ratio of the LCDs is unusable unless you want to burn your eyes out in a dim room. Most of the CR for LCDs is by making the whites brighter to make up for the poor black levels. In normal home lighting you have to turn it way down to avoid hurting your eyes. That still leaves the poorer black levels though, so REAL WORLD contrast ratios are closer to around 1,000:1 for most LCDs (except LED backlit LCDs) while the Panasonic real world contrast ratios are about 4,000:1.

This is probably the most important aspect of PQ and WHY plasmas beat LCDs when pro reviewers compare them, and their measurements show the numbers I am posting. As far as energy costs, there is hardly any unless you spend much more for a LED based LCD, and then the viewing angles get even worse with these models even compared to convential LCDs, so you wouldn't possibly save enough on electricity even with the higher cost LED models over the life of the display. Power is truly a non issue at this point.

So you are left with plasmas having better PQ overall, better black levels/contrast ratios, better color saturation, much better viewing angles, much better motion lines of resolution, longer life cycle ratings, and all at a cheaper price.

This is WHY I say unless you plan on putting the display in a sun room with no chance of blocking the sun at all (and watch mostly in the daytime), and/or if you plan to use it for more than 5-10% of the time as your computer monitor, then plasma gives you better PQ at a lower price. Forget everything you heard about the two techs, especially if aquired from TV salesmen or mfg, and look for the true facts about them both. Better to base a decision of facts rather than repeatedly stated misinformation & outright myths/lies. ;)

I own both so it is not like I am trying to justify what "I" bought here. Whenever possible at this point I am replacing LCDs with plasmas when I am getting a size that plasmas come in.

Hope this helps!

film11
08-02-2009, 07:38 PM
Damn. Looks like I may have to look at the G15. I've seen very few sets in the price range with a picture as good as the B650...but I'll be taking a closer look at the Panny this Tuesday. (ECTV has a terrific price on it, although that may change this week.) If the image of the set (and the price) hold up, I may have no choice but to go that route. Just wish the plasma didn't weigh nearly 150 lbs.!! (According to Amazon...though that sounds like an error to me) The LCD I could easily lift and maneuver myself!

IGExpandingPan
08-02-2009, 10:45 PM
Damn. Looks like I may have to look at the G15. I've seen very few sets in the price range with a picture as good as the B650...but I'll be taking a closer look at the Panny this Tuesday. (ECTV has a terrific price on it, although that may change this week.) If the image of the set (and the price) hold up, I may have no choice but to go that route. Just wish the plasma didn't weigh nearly 150 lbs.!! (According to Amazon...though that sounds like an error to me) The LCD I could easily lift and maneuver myself!

Hey, as long as you're making an informed choice. However I think you are confusing shipping weight with TV weight.
http://www2.panasonic.com/consumer-electronics/shop/Televisions/All-VIERA-Flat-Panel-HDTVs/model.TC-P46G15.S_11002_7000000000000005702

They say 68lbs with stand 63.9 lbs without. A Toshiba 46rv530 would be about 64 with stand, 55 without. The ln46B650 would be 46 with stand, 32.6without.

So the g15 is a little heavy, but it's no 150lbs. Without a doubt this would make mounting it a two man job.

snl54
08-05-2009, 01:32 PM
Thanks! I spoke with Jimmy a few times this morning and just confirmed my order. I'm extremely excited to see how this pans out - the price is almost too good to believe (I live in VA, no Fry's around).

If all is well, I'll be selling my one year old LN40A550 - I keep getting disgustingly low-balled on craigslist - what's wrong with those people???!


Whoa! I just got a call a few minutes ago from the shipping company saying they've got me scheduled for delivery tomorrow. That would be a turnaround time of 4 days from purchase to delivery. I was definitely expecting the top end of their 7-10 delivery range. Unfortunately I might have to go to work tomorrow and thus reschedule delivery :-/ Trying to get an answer from the client now...

In regards to my old TV, I decided to sell my LN40A550 to my cousin for half the price I bought it last year. I'd rather make family happy than deal with these cheap craigslisters that don't understand TV prices. I see older projection TV's going for a hundred under my asking price, and assholes are emailing me telling me to drop my price by half? Seriously? /rant

alex179
08-05-2009, 04:07 PM
Whoa! I just got a call a few minutes ago from the shipping company saying they've got me scheduled for delivery tomorrow. That would be a turnaround time of 4 days from purchase to delivery. I was definitely expecting the top end of their 7-10 delivery range. Unfortunately I might have to go to work tomorrow and thus reschedule delivery :-/ Trying to get an answer from the client now...

In regards to my old TV, I decided to sell my LN40A550 to my cousin for half the price I bought it last year. I'd rather make family happy than deal with these cheap craigslisters that don't understand TV prices. I see older projection TV's going for a hundred under my asking price, and assholes are emailing me telling me to drop my price by half? Seriously? /rant

Can you take some pics when it's delivered? Only one customer showed some pics of his tv delivery so far. If there's so many happy customers out there that want to defend this company then they should have no problem taking some pics when the tv is delivered or even now if you've had the tv for a while.

discmanmfe
08-05-2009, 05:07 PM
To those who disagreed with my comments are all not knowledgeable about electronics. First of all, my comment regarding working for Crazy Eddie's was just to state that I worked in the audio world. I was the only honest person in that company. I left the company as soon as Eddie Antar announced that the company was going to have profit sharing. It was just a job.

Regarding 2% discount, that is strictly a savings if you pay cash.

I am a Costco member since they opened their warehouse in Nanuet, NY.
I returned a monitor which was quite a number of years old and got a full refund.
Shortly thereafter they changed the return policy to 90 days on TVs and computers. People were abusing the return policy.

At the age of 57 years old, I don't believe you have the knowledge or technical background of myself.

When you comment to someone, be sure to know your facts.

As I previously indicated, East Coast TVs is an excellent source and very legitimate company to do business with. Costco does not even come close to their prices. I am at Costco weekly and like them very much and trust them also.

Price is only part of the equation. Once you know what you want to buy,
you can then find out the lowest price and buy from the best legimitate source.
I carefully checked out East Coast TVs before purchasing from them. I am going to spend $2500.00 to give to a crook. Wake up and smell the roses!

I am an owner of a Purchasing Service and sell products overseas. I purchase from Newegg, PC Connection, Amazon, etc. etc. I know most of all the companies out there.

Remember one last thing, we agree to disagree!!!!

ckone180
08-05-2009, 05:50 PM
I am going to spend $2500.00 to give to a crook.

You said that, not me! And that is your decision. If you keep going the Monster Cable route, you will give more than $2500 to a crook!:yippee::banana:



:haha:

IGExpandingPan
08-05-2009, 05:55 PM
To those who disagreed with my comments are all not knowledgeable about electronics. First of all, my comment regarding working for Crazy Eddie's was just to state that I worked in the audio world.

There are smart people who work retail, but working retail in itself is not a credential. It was the Monster Cable that threw me for a loop. In the analog age, their cables were better than average, and spending $50~$100 on all your cables wasn't horrible in an age before the net when you had to comb mail order catalogs to find other better than average cables.

In the analog world the "weakest link in the chain" is somewhat true since no cable will provide 100% signal with no loss and no interference from anything, esp that horrible CRT horizontal frequency. Digital world? This does not apply since it would take a ton of interference, or massive length, to degrade a signal so it's unusable. Monster is a total scam. They "might" be better than average, but anything tested to conform to 1.3 HDMI standards is going to be 100% for 1080P. At over $100 they won't provide you with deeper color, improve image resolution or definition, or do anything but sit there and look pretty. For resolutions beyond 1080P, we have dual link cables, which near as I'm aware monster doesn't offer in HDMI.

You "might" need something better than a $3.00 HDMI cable if you've got a ton of interference, like if you run a hair dryer or a 240v motor next to your AV gear.

These days, for analog patch cables, there are a plethora of companies that will supply "good" cables for a fraction of Monster's prices. And I'm sure there are solutions better than Monster.

For speaker interconnects, there is NO reason to even consider Monster. Go 14 gage lamp cord, or hell, coat hangers (http://consumerist.com/362926/do-coat-hangers-sound-as-good-monster-cables).


As I previously indicated, East Coast TVs is an excellent source and very legitimate company to do business with. Costco does not even come close to their prices. I am at Costco weekly and like them very much and trust them also.

They "kind of" do on some sets. ECTV says Costco doesn't have enough selection to be a competitor. I had the choice of going Newegg or Costco for my set. Given 90 days refund/return, and an extra year warranty, even if the cost was a little more it was worth it IMHO.

A 7 day return policy and covering double shipping plus 10% for a non-defective return is something to make note of. If I wanted to return my set, Costco doesn't change me for shipping.

GymBrat98
08-05-2009, 06:15 PM
LMFAO @ the coat hangers!:haha::haha::haha:

http://i293.photobucket.com/albums/mm49/LIovemykittez/AngelBlueEyes.gif

sawzalot
08-05-2009, 07:27 PM
To those who disagreed with my comments are all not knowledgeable about electronics.

At the age of 57 years old, I don't believe you have the knowledge or technical background of myself.What are you saying, 57 YO makes you more knowledgeable than others here, I don't think so it just makes you older, period, followed by !!
Your mention of munster cable shows me just how smart you really are:haha:, but it will be alright , now that your here you can learn like the rest of us regular folk ;) .

jrhenry9
08-05-2009, 08:54 PM
I've been watching plasma tv prices for a few weeks now. Settled in on the Panasonic Plasma TC-P50G10. I found an outstanding price on East Coast TV's $1,212.00. Figured I would find lousy reviews as I typically do when a deal looks too good to be true. When I was searching around I found very good reviews on East Coast TV's and then found this thread. I read through some of it and the post and reviews convinced me that East Coast TV's is reputable and trustworthy from what I have read. I have purchased HD TV's from NewEgg and Tigerdirect in the past and gotten good results. I am feeling confident that East Coast TV's can deliver the same level of standards and reliability. I also like the fact that East Coast TV's posted in this thread as well and seemed very honest and professional in that post. I just purchased the Panasonic Plasma TC-P50G10 a few minutes ago - I always get very nervous after I make a purchase like this. Got it for the $1212.00 w/White Glove Free Shipping. They had a 2% discount if I payed cash, bank check of money order at time of delivery but I get 1% on my credit card so I went with the credit card with the added security. Thanks for the posts - hopefully I'll be ready for football season soon.

PFC5
08-05-2009, 09:58 PM
To those who disagreed with my comments are all not knowledgeable about electronics. First of all, my comment regarding working for Crazy Eddie's was just to state that I worked in the audio world. I was the only honest person in that company. I left the company as soon as Eddie Antar announced that the company was going to have profit sharing. It was just a job.

So if someone doesn't agree with you they know nothing. :lol:
For the second highlighted part see below. ;)

Regarding 2% discount, that is strictly a savings if you pay cash.

I am a Costco member since they opened their warehouse in Nanuet, NY.
I returned a monitor which was quite a number of years old and got a full refund.
Shortly thereafter they changed the return policy to 90 days on TVs and computers. People were abusing the return policy.

Including YOU so it kind of takes something away from the above quote now doesn't it? ;)

At the age of 57 years old, I don't believe you have the knowledge or technical background of myself.

When you comment to someone, be sure to know your facts.

Ditto

As I previously indicated, East Coast TVs is an excellent source and very legitimate company to do business with. Costco does not even come close to their prices. I am at Costco weekly and like them very much and trust them also.

So because YOU bought one item from them that is all ANYONE else needs to know? :rolleyes:

Price is only part of the equation. Once you know what you want to buy,
you can then find out the lowest price and buy from the best legimitate source.
I carefully checked out East Coast TVs before purchasing from them. I am going to spend $2500.00 to give to a crook. Wake up and smell the roses!

People try to buy things from "crooks" all the time or else all the crooks would be out of business. That doesn't appear to be the case though does it? ;)

I am not saying that ECTV is a crook either but your post doesn't show anything other than YOU had a good experience with your single purchase. I am happy for you and glad you got what you wanted at the price you wanted to spend.

I am an owner of a Purchasing Service and sell products overseas. I purchase from Newegg, PC Connection, Amazon, etc. etc. I know most of all the companies out there.

Remember one last thing, we agree to disagree!!!!

I have bought from everyone of those retailers myself. So what?

I agree with the last line however, that last line doesn't jive with your first line says now does it? :error

discmanmfe
08-05-2009, 10:29 PM
You said that, not me! And that is your decision. If you keep going the Monster Cable route, you will give more than $2500 to a crook!:yippee::banana:



:haha:

This was a typo. It should have read:
I am not going to spend $2500.00 to give to a crook.
Thank you for bringing this to my attention.

As for Monster Cables, I originally purchased the Monster Cable M1000HD for around $80.00. It sells in the stores for a hell of a lot
more. I am a reseller and have access to excellent prices. However,
many items can be purchased cheap on Ebay. You first need to know
what you want, then find pricing afterwards.

I have now purchased this cable for $24. That's a steal and have just
purchased 3 more.

I definitely agree paying several hundred dollars for Monster Cable is not worth it, but for $24 how can you go wrong.

I have purchased cheap HDMI cables for $20 and few others for a little more. None of which come close to the M1000HD.

If you purchase a Ferrari, you don't use regular gas.
Decide if you want quality or are you purchasing strictly on price alone.

Listen, if you are stubborn and want to spend more money than you need to, be my guest. I will give you a good price on the Brooklyn Bridge.

It is just becomes a matter as to how much a seller wants to make. One also needs to consider if the seller is inventorying goods which is costly which adds to the selling price.

I have been in business for 30+ years. You don't stay in business unless you know what you are doing. My customers are well versed on the Internet and know how to find low pricing. I have to be one step ahead of them.

What I did not mention and is very important is that in order to remain in business you need to give more than just good pricing. It is the service after the sale that is very important. You must take care of your customer as word of mouth can help or destroy your business.
It is also important to buy from a company that you trust. If I remember correctly, we still live in a free country and not in Russia.
That's why you can buy from whomever you want.

Unfortunately, East Coast TVs does not carry the same weight as Newegg or Amazon etc. Maybe it will at some later date. Time will tell.

You don't need Costco's 90 day return policy if you are purchasing the right product. This is for people who have no idea what to buy, so they want to try it literally for free for 90 days.

Regarding the old monitor returned to Costco, if they have a lifetime return policy then you can return an item at anytime for any reason. They had no problem in accepting the old monitor for a full refund since it fell into the return policy. However, it seems that many people took excessive advantage of the policy and Costco was now going to loose money. Therefore change of policy. They don't want you to return a 55" flat screen in a few years for a new tv just because technology changes so quickly. The item you intend to purchase should be well manufactured to last many years. Don't buy garage. If it breaks within 90 days, it is probably "B", "gray" or refurbished goods.

It makes no difference to me if you don't want to purchase from East Coast TVs as I am not an owner or receive any money for recommending them. I am just a very satisfied customer just trying to help the unknowledgeable people who want to get good pricing.

Only those who have done their homework will probably buy from East Coast TVs. If they find a lower price, they will probably buy elsewhere.

Good luck to you all!

PFC5
08-05-2009, 10:55 PM
Maybe you should click on that "The Cable Game" link in my signature. ;)

there is lots to be learned about these cables and Monster is no better than a $5.00 quality HDMI cable from www.monoprice.com (http://www.monoprice.com), so even at $24.00 you overpaid. We are talking about digital signals here and not analog signals so with error correction that digital has, there will be zero difference. If you find Monster cables online for $24.00 they are possibly conterfeit cables and then you are paying $24.00 for a quality $5.00 cable which is all you need for HDMi anyway, but you overpaid for it. ;

Again. Read that link in my sig.

discmanmfe
08-05-2009, 11:57 PM
Thanks for the link. Always interested what people have to say.

Did you take note of the comment: "Monster's M500CV was the winner here, as all three wires inside the cable varied within a negligible 1 ohm of 75 ohms. Translation: This cable imposes as little distortion as possible."

Therefore, there is a difference in cables. Maybe not as obvious in digital mode, but it exists. Test equipment regardless of its merits do not take into account visual and audible differences that the human ear and eye can detect. Specifications no matter how good they look on paper or on test equipment have nothing to do as to how they are perceived by people. Maybe that is why a person may buy one brand over another.

What was stated by a speaker wire and interconnect company, that there is no secret in making cables. You just need to use the best material and connectors to manufacture them perfectly and consistently. Then it is a matter as to whether you want to charge an unreasonable price for their product when the cost of making the cable is inexpensive.

Yes, high price does not make a product better.

However, if you can't tell the difference, don't spend the money.

It's been very interesting chatting with you.

IGExpandingPan
08-06-2009, 01:08 AM
Did you take note of the comment: "Monster's M500CV was the winner here, as all three wires inside the cable varied within a negligible 1 ohm of 75 ohms. Translation: This cable imposes as little distortion as possible."

You know, I have no clue on the Monster M500CV cable. It's been years since I bought analog cable, and I just have your regular run of the mill 75 ohm el, cheepo quad quad shielded discount special.

But you gotta love quote mining

This quote is from PC world's test
http://pcworld.about.com/magazine/2309p111id121777.htm

Bottom Line: Though the analog cables varied slightly in our instrument tests, they did not produce distinguishable differences in transmitting real video content.
The Big Picture

Whether you hook up your TV via digital connections, analog connections, or both, you are unlikely to detect any difference in picture quality between a cable with a moderate price and a luxury brand. The only difference you're likely to notice is how the cable looks behind your TV.

In terms of performance, Monster RCA cables are simply better than average. THAT'S IT. There are more industrial solutions that are far better at far better prices. If you want balanced cables, buy a resister. Really!


Therefore, there is a difference in cables. Maybe not as obvious in digital mode, but it exists. Test equipment regardless of its merits do not take into account visual and audible differences that the human ear and eye can detect.

This logic kind of works in the analog world, but not digital. Here's the deal, if an digital cable is not performing to specs, you're going to see it. It's not that vague 60cycle hum, or that 15.625kHz frequency from your TV caps. We are not talking a vague blue shift. We're talking interruption in your data scream and CLUNK. For audio, same deal. You got interference or signal attenuation, it's going to be dun fucked up or not work at all. That's the nature of digital, it works 100% until the drop off point, then it drops off fast.

Specifications no matter how good they look on paper or on test equipment have nothing to do as to how they are perceived by people. Maybe that is why a person may buy one brand over another.

Of cables? Analog, you "may" have a point. A person might actually enjoy twisted pair for speaker interconnects even though it'll filter out the high frequencies. But digital, no. You're totally wrong. Either it tests okay or it doesn't. If a given cable doesn't meet HDMI 1.3 standards, odds are the sucker will work anyway since HDMI 1.3 calls for much higher bandwidth than required for 1080P. Fancy that. Now, you "could" mean in your enviroment you might need better shielding than in the lab. This could be true, but not if we're talking 6ft cables, unless you're running a 240V motor. I just tried a hair dryer and Kerby vac near mine, and there was no issue.



What was stated by a speaker wire and interconnect company, that there is no secret in making cables. You just need to use the best material and connectors to manufacture them perfectly and consistently. Then it is a matter as to whether you want to charge an unreasonable price for their product when the cost of making the cable is inexpensive.

Here's the deal, for speaker wire, for runs under 25feet, there is NO issue using lampcord. That's what you use, 14 gauge lampcord. You can get away with less for your average 5.1 set pumping 25watts/speaker, you might want more if you've got a ton of watts, but really 14 gauge lampcord is what you need. For longer runs, you might want shielding in case there is an AM station near by that you can pick up with a stick. Nothing fancy is required for speaker interconnects. There are different styles of wire that will affect your final output. You may want machined connectors as they will be more consistant that what you can do by hand. But really, coat hangers do as good a job as Monster. They've got the gauge baby.

:yippee:

IGExpandingPan
08-06-2009, 01:31 AM
T
As for Monster Cables, I originally purchased the Monster Cable M1000HD for around $80.00. It sells in the stores for a hell of a lot
more. I am a reseller and have access to excellent prices. However,
many items can be purchased cheap on Ebay. You first need to know
what you want, then find pricing afterwards.

I have now purchased this cable for $24. That's a steal and have just
purchased 3 more.

I definitely agree paying several hundred dollars for Monster Cable is not worth it, but for $24 how can you go wrong.

Because it's $20 more than you need to spend? :banghead:


I have purchased cheap HDMI cables for $20 and few others for a little more. None of which come close to the M1000HD.

Testing would disagree with you.


If you purchase a Ferrari, you don't use regular gas.
Decide if you want quality or are you purchasing strictly on price alone.

Welcome to a shitty analogy. If we're talking fuel, then gas is to a Ferrari as electricity is to HDTV, and as such this is a valid argument for an online battery backup. If you have a set worth over $1500 spending $50 to $150 for a good online battery backup makes a fair amount of sense.

But you put premium gas in a Ferrari not because it's "quality" but because it's got a higher octane rating. Here's how it works, you've got octane and you've got heptane. Something rated at 87 octane acts like a solution of 87% octane and 13% heptane. Something rated at 92 burns like a solution of 92% octane and 8% heptane. Some heptane is desirable because it makes the fuel easier to ignite. Too much makes it too easy.

Understand?

Now the reason you put high octane fuel in a Ferrari has jack shit to do with the fact that it's a high price sports car, but because it has an engine that has higher than average compression due in part to the turbo charger. The same would hold true for a Corolla, and in fact whether you own a 1976, 1986, 1996 or 2006 you might enjoy testing out some high octane fuels and see if you enjoy better MPG. On a 1976 and 1997 I enjoyed 40mpg using 101 Texaco / Chevron, vs. 30mpg.

A Caddy might be geared for 87 Octane fuel. Big engine, low compression ratio, 87 offers the benefit of being easier to ignite. High compression ratio, or high rev 4 banners like Honda, Toyota, are more likely to benefit. Cars with superchargers are more likely to benefit with them on, when they are off it sort of depends on the engine design. But a Ferrari in the city, odds are you won't actually notice a difference. US V12 Jaguars whether pre 89 you want 87. Some post 89 using the Marelli ignition have a jumper for 87 (91 Ron) or 91 (95 Ron). UK versions, well, those enjoyed leaded fuel for longer that it was available in the US.

Get it? If there is a performance benefit, you use the higher octane fuel. If there is no performance benefit, don't bother, you're wasting your money.

discmanmfe
08-06-2009, 06:49 AM
Interesting comments.

Obviously a Ferrari cannot run of regular gas due to its compression ratio. However, it was just used to make a point not to cut corners.
You misunderstood what I was trying to get it. But it is not important.

We can go back and forth, but you both don't seem to understand that in the real world there are difference between items regardless of the test engineers opinion or findings. BTW, PC World does not state that you would not see any difference, but say unlikely you would notice the difference between cables. We are speaking about nuances here that either you can or cannot appreciate. What you might find ineteresting regarding 1.3 HDMI cables, the Monster Cable M1000HD is a High Speed Cable not standard speed.
Take a look at thee following link: http://www.hdmi.org/learningcenter/faq.aspx#49

The original question asked was whether someone should purchase from East Coast TVs. My answer remains as yes.

I will leave it up to the buyer as to what and where they want to buy
their products and wish them the best of luck in doing so.

When you try to be helpful, someone is bound to become defensive. This is why I do not like to offer free advice. Everybody has their own opinion and they are certainly entitled to it.

So I end my discussion by stating once again, we agree to disagree.

ckone180
08-06-2009, 08:08 AM
Listen, if you are stubborn and want to spend more money than you need to, be my guest. I will give you a good price on the Brooklyn Bridge.

Ha ha ha! I never said I spend more money than I should! I purchased quality inexpensive cables($8 HDMI, 3), and I was suckered into the Monster Cable game at first. I have both types of cables to compare by myself, and I must say, damn! There is no discernable difference to my eyes.


It is just becomes a matter as to how much a seller wants to make. One also needs to consider if the seller is inventorying goods which is costly which adds to the selling price.

What it boils down to in this particular game is the profit the retailers desire to make. Therefore, they limit their selection to two (sometimes just one) brand, and that is where they make a lot of profit. Not just a inventory issue.


It is also important to buy from a company that you trust. If I remember correctly, we still live in a free country and not in Russia.
That's why you can buy from whomever you want.

And if you remember correctly, that is a talking point of ECTVs. Very like-minded there are we?

You don't need Costco's 90 day return policy if you are purchasing the right product. This is for people who have no idea what to buy, so they want to try it literally for free for 90 days.

Even the best of brands have their lemons, or products that have issues do to shipping, missed quality control inspections, storing and set up. These issues may have nothing to do with the manufacturing process, may just simply be a component jarred loose from rough shipping, that will not prove itself evident until 10 or so days after purchase. 90 days is a good benchmark, why would MOST B&M stores adopt this magical number?

Don't buy garage. If it breaks within 90 days, it is probably "B", "gray" or refurbished goods.

Once again, not really a true statement. Let us take a normal person, who works throughout the week. This person only has time to watch TV for, let's assume, 2 hours per day. If he has a small pinch in a wiring harness leading from the power supply on the inside of the set, and operates this unit without prior knowledge of such, the wires will eventually begin to heat. Let us imagine he hasn't been able to sit down in front of the TV for a couple of weeks for a real power day, 2 movies and a bit of gaming. The amount of heat generated after the 6 hours of operation could cause the insulation to wear down, creating a short. At this point he is an owner for 14-15 days. The set fails. The more realistic scenario would be that it would take longer to wear the insulation down, but I have sped up the process. He now has a TV that is better suited for return than repair, due to timely servicing not being available in the rural area he lives in. 14-15 days are outside of the return policy for ECTVs, and we can argue about whether or not they would accept it anyway. The point is that their return policy is only 7 days.

It makes no difference to me if you don't want to purchase from East Coast TVs as I am not an owner or receive any money for recommending them. I am just a very satisfied customer just trying to help the unknowledgeable people who want to get good pricing.

And I truly appreciate those people who are just trying to help others in their decisions, and assist them in making an educated one. I, however, am just trying to shed light on the LACK of customer service in this regard. And yes, they may not go strictly by their policy, but what is written is the only liability they must meet.

Only those who have done their homework will probably buy from East Coast TVs. If they find a lower price, they will probably buy elsewhere.


I disagree, this is where you are correct. We agree to disagree. This is a blanket statement with absolutely no basis in reality. Those people who do their research may or may not purchase from ECTVs. It is a matter of perception. If I were trying to gain knowledge and read this thread, I would run far away from ECTVs, as there are many, many other retailers, online or B&M, that compete with the pricing and have much better policy and customer service. When we are discussing a product for $2000, a hundred dollars is not that big of a deal when you can rest assured that you are being backed by companies that can support you in every way.

snl54
08-06-2009, 08:23 AM
Can you take some pics when it's delivered? Only one customer showed some pics of his tv delivery so far. If there's so many happy customers out there that want to defend this company then they should have no problem taking some pics when the tv is delivered or even now if you've had the tv for a while.

Yeah sure, I'll even try to capture it on video if they're okay with that. You'll have to excuse the mess in my house though - I'm still moving in.

film11
08-06-2009, 11:53 AM
FWIW, I spoke with an ISF calibrationist regarding ECTV and not only had he heard of them, but he'd also ordered sets from them, with nothing negative to report. If they're good enough for ISF, they're good enough for me.

Nerologic
08-06-2009, 12:11 PM
I just placed an order with East Coast TV's on the Panasonic TC-P42G10 for the bedroom. I was pretty sure on what i wanted and after looking around everywhere i decided to just go for it because they had the best price.

Grand Total was $890. I plan on buying the 54" version later down the road for the living room.

I will post my experience with pics and all once i receive the set.

PFC5
08-06-2009, 12:30 PM
Nice display you bought there. :D

G3rron
08-06-2009, 12:37 PM
I plan on getting the same model after viewing instore and comparing. Thats a real good price but I"m not so sold on ECTV yet. But good luck with the purchase.