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Banner Adds in Program Guide

tumbleweed
03-12-2009, 09:56 AM
I don't want to over react to this but I really wish they wouldn't put adds, tips, etc. in my program guide. Does anyone know any way to get rid of them? I called "customer service" when they first started doing it and they didn't even know what I was talking about.

I realize the guide still has all of the normal information in it but the adds make it harder to use and they are distracting. I really don't like "in your face" advertising even when it's "for my own good". Yes I know it's the 21st century but I do pay for the program guide and I wish they would at least give me away to delete these things in my custom guides.

isszguy
03-12-2009, 11:26 AM
I do pay for the program guide and I wish they would at least give me away to delete these ads in my custom guides.

They don't bother me. One could argue that IF you are paying for the program guide, the service would cost more if the ads were eliminated.

tumbleweed
03-12-2009, 11:57 AM
They don't bother me. One could argue that IF you are paying for the program guide, the service would cost more if the ads were eliminated.

You are probably in the majority, I suspect most people are so inundated with advertising they don't really notice it. Would the "service" cost more without the adds? I don't know why it would, they didn't lower the price when they started the adds and one of the things they are advertising most often is VOD which is free anyway.

glennb1
03-12-2009, 01:02 PM
You're over reacting.

The ads don't bother me none.

tumbleweed
03-12-2009, 03:05 PM
OK you guys, I'll accept that and hope you are right. My paranoia :eek: tells me there is a real potential for D* to make big bucks by selling advertising spots in the program guide. I hope they have the integrity not to do that. I would hate to find my favorite channels surrounded by adds for new cars and the latest male enhancement drugs.

ModemGhost
03-13-2009, 11:48 AM
Tumbleweed, I am 100% with you on this. I posted a thread (http://www.highdefforum.com/directv-forum/68327-ads-program-guide.html) about this same issue about a year ago. From the responses I got, you'd think that I was insane for finding these ads annoying and somewhat offensive. I think we're just seeing the tip of the iceberg here. Back when I had cable, they had an ad at the bottom of the guide at all times. Only a matter of time before DirecTV does something similar.

Ever see the movie Idiocracy? (http://www.youtube.com/watch?v=w_T83CSX1CY) (Please only watch the first few seconds of that clip to see what I'm talking about. I take no responsibility for what the rest of that clip will do to your brain.)

tumbleweed
03-13-2009, 01:57 PM
Tumbleweed, I am 100% with you on this. I posted a thread (http://www.highdefforum.com/directv-forum/68327-ads-program-guide.html) about this same issue about a year ago. From the responses I got, you'd think that I was insane for finding these ads annoying and somewhat offensive. I think we're just seeing the tip of the iceberg here. Back when I had cable, they had an ad at the bottom of the guide at all times. Only a matter of time before DirecTV does something similar.

Ever see the movie Idiocracy? (http://www.youtube.com/watch?v=w_T83CSX1CY) (Please only watch the first few seconds of that clip to see what I'm talking about. I take no responsibility for what the rest of that clip will do to your brain.)

I see from the responses to your thread there are actually people who seem to enjoy being advertised at, no accounting for taste I guess. Could they be the same people who go to the store and try to buy everything on the shelf just because it's there?

I watched the video clip and remembered that I had actually watched the first few scenes of that movie, it's more frightening than any horror movie. I hope that's not where we are headed, but I'm afraid we are.

I would like to be wrong, but I think these program guide banner adds are a trial balloon. If they don't get very many customer complaints, and they won't, we will soon have adds all over everything. I sent them an email just in case it might help.

chirshey
03-13-2009, 02:55 PM
OK you guys, I'll accept that and hope you are right. My paranoia :eek: tells me there is a real potential for D* to make big bucks by selling advertising spots in the program guide. I hope they have the integrity not to do that. I would hate to find my favorite channels surrounded by adds for new cars and the latest male enhancement drugs.

Keep the tin foil hat on and don't let the paranoia ruin your life. It's really OK for companies to make big bucks through their products. Folks have the option of leaving the service if the content doesn't meet their standards. That's the way it works in a free market system. I think the info in the guide is meant to be more for information/help to users at this point.

tumbleweed
03-13-2009, 04:25 PM
Keep the tin foil hat on and don't let the paranoia ruin your life. It's really OK for companies to make big bucks through their products. Folks have the option of leaving the service if the content doesn't meet their standards. That's the way it works in a free market system. I think the info in the guide is meant to be more for information/help to users at this point.

Yes I agree at this point you are right, and I hope it stays that way. I also think companies have a right to make money and pass some on to the stockholders, like me. ;) But I also reserve the the right to bitch when I see things I don't like.

Stalag17
03-14-2009, 05:47 PM
tumbleweed, I'm with you. I think it is very distracting, and I don't like it at all. The only thing worse is the channel logo in the bottom right of almost every channel. They seem to be getting bigger and more intrusive.

Rus
10-18-2012, 10:43 PM
You're over reacting.

The ads don't bother me none.

Please do not tell a paying customer they are over reacting. I too do not like to have my personal guides inundated with DirecTV ads. I emailed Michael White, CEO, and he had someone call me about them.
It is a marketing ploy and they need to stop it!!!!!

I'm glad you can put up with the garbage placed in your personal guides.

patmurphey
10-19-2012, 08:40 AM
Dish has them, too, but you can turn them off in "guide preferences" for another channel row.

jkkyler
10-19-2012, 09:13 AM
Please do not tell a paying customer they are over reacting. I too do not like to have my personal guides inundated with DirecTV ads. I emailed Michael White, CEO, and he had someone call me about them.
It is a marketing ploy and they need to stop it!!!!!

I'm glad you can put up with the garbage placed in your personal guides.

+1 totally agree and I hate the adds too.

flyfish99
10-20-2012, 09:55 AM
Are these ads showing up only if you have a DVR? I have two HD boxes, and don't see any ads.

Rus
10-20-2012, 10:05 AM
Are these ads showing up only if you have a DVR? I have two HD boxes, and don't see any ads.

Don't know. I have an 34-700. In talking with a rep from Mike White's office there have been complaints from other customers about these ads.

The ads are only in the guides. You will see the ads as lines between two of your selected programs asking you to click the yellow select button to view.

flyfish99
10-20-2012, 02:09 PM
Don't know. I have an 34-700. In talking with a rep from Mike White's office there have been complaints from other customers about these ads.

The ads are only in the guides. You will see the ads as lines between two of your selected programs asking you to click the yellow select button to view.

I think I have HR-21. No ads.

Loran1
10-20-2012, 05:36 PM
Are these ads showing up only if you have a DVR? I have two HD boxes, and don't see any ads.
The ads have only come up on my DVR, both on my old HR-21 and the current HR-34. No ads appear on my other two HD receivers.

Rus
10-20-2012, 10:05 PM
I don't want to over react to this but I really wish they wouldn't put adds, tips, etc. in my program guide. Does anyone know any way to get rid of them? I called "customer service" when they first started doing it and they didn't even know what I was talking about.

I realize the guide still has all of the normal information in it but the adds make it harder to use and they are distracting. I really don't like "in your face" advertising even when it's "for my own good". Yes I know it's the 21st century but I do pay for the program guide and I wish they would at least give me away to delete these things in my custom guides.

Ellen Filipiak
Senior Vice President of Customer Care
Email Form
[email protected]
(310)-964-5000


Michael White
Chairman, President, and and Chief Executive Officer
[email protected]
(310)-964-5000

Email either one and voice your complaint as I did. If enough customers let DirecTV know their dislike for the intrusion they'll fix the problem either by changing the software are giving us an option to ban it.

Rus
10-20-2012, 10:08 PM
You're over reacting.

The ads don't bother me none.

To each his own. I personally find it very annoying.

chrisrosenb
10-21-2012, 08:34 PM
The only problem I have with the ads is that they cause my DVRs to run very slow.
When the ads are not there, the guide is a lot faster & the channel changes are also alot faster.

Rus
10-23-2012, 10:28 PM
The ads seem to be only for DVR units. If they don't annoy you do nothing.

If you want them gone or a software fix so you can remove them from your personal guides then you must contact Customer Care and complain. If enough subscribers do this DirecTV will find a solution.

If only a few of us complain nothing will be done. The squeakiest wheel will get oiled.

:busy:

lsilvest
10-24-2012, 12:42 PM
Sent e-mail to Ellen Filipiak and received the following generic corporate pap:


Discussion Thread
---------------------------------------------------------------
Response Via Email(DIRECTV) - 10/24/2012 11:07 AM
Dear Mr.

I am writing in response to the recent correspondence we received. I appreciate the opportunity to respond to your concerns.

I understand your concern with the Row Ads in the guide. An option to have the Row Ads removed is not currently available.

I apologize for any inconvenience this may have caused and appreciate your feedback.

Sincerely,

John
DIRECTV Customer Advocate Team

Rus
10-24-2012, 12:49 PM
Sent e-mail to Ellen Filipiak and received the following generic corporate pap:


Discussion Thread
---------------------------------------------------------------
Response Via Email(DIRECTV) - 10/24/2012 11:07 AM
Dear Mr.

I am writing in response to the recent correspondence we received. I appreciate the opportunity to respond to your concerns.

I understand your concern with the Row Ads in the guide. An option to have the Row Ads removed is not currently available.

I apologize for any inconvenience this may have caused and appreciate your feedback.

Sincerely,

John
DIRECTV Customer Advocate Team

These complaints are supposed to be forwarded to the engineering dept and if enough customers complain I'm sure a method to delete the ads for each customer's personal guide will be made available. If you include your phone number you'll receive a call back.

chirshey
10-24-2012, 02:20 PM
Sent e-mail to Ellen Filipiak and received the following generic corporate pap:


Discussion Thread
---------------------------------------------------------------
Response Via Email(DIRECTV) - 10/24/2012 11:07 AM
Dear Mr.

I am writing in response to the recent correspondence we received. I appreciate the opportunity to respond to your concerns.

I understand your concern with the Row Ads in the guide. An option to have the Row Ads removed is not currently available.

I apologize for any inconvenience this may have caused and appreciate your feedback.

Sincerely,

John
DIRECTV Customer Advocate Team

Happy with your oil job?
:banghead:

jkkyler
10-24-2012, 02:31 PM
Count my e-mail in then they bug the #$%^ out of me and slow my guide down a lot which is even more annoying.

endeavor
10-27-2012, 08:18 AM
I do not care for the ads either, and would want the option to disable them, imho.

johns70
10-27-2012, 09:51 AM
I hate these things. Drives me crazy. Destroys my tv watching experience, when I'm looking at the guide, which isn't very often I guess. Hmmmm.... If you guys are in the guide often enough that this annoys you so much you're in their surfing around for way to much time.

lsilvest
10-27-2012, 10:08 AM
I hate these things. Drives me crazy. Destroys my tv watching experience, when I'm looking at the guide, which isn't very often I guess. Hmmmm.... If you guys are in the guide often enough that this annoys you so much you're in their surfing around for way to much time.

I record everything, especially sports. During the college football season I schedule a lot of games on Saturday and need to scroll the guide to do it. Those obnoxious ads take up way too much space and make it more difficult to find the channels I need. They waste my time. It's that simple.

I always wonder about people that feel they need to diss others when they don't agree with something. If it's not important, why do you bother? Don't you have anything better to do?

johns70
10-27-2012, 10:22 AM
I record everything, especially sports. During the college football season I schedule a lot of games on Saturday and need to scroll the guide to do it. Those obnoxious ads take up way too much space and make it more difficult to find the channels I need. They waste my time. It's that simple.

I always wonder about people that feel they need to diss others when they don't agree with something. If it's not important, why do you bother? Don't you have anything better to do?

How can you record "everything"? How big is your hard drive? Not sure why you said especially sports. :confused: By saying everything that should have included sports.

Rus
10-27-2012, 10:32 AM
How can you record "everything"? How big is your hard drive? Not sure why you said especially sports. :confused: By saying everything that should have included sports.

Can you go elsewhere to nitpick? Please????

:what:

johns70
10-27-2012, 10:41 AM
Can you go elsewhere to nitpick? Please????

:what:

I think I'll go call DIRECTV to nitpick about the ads in the guide.

jkkyler
10-27-2012, 10:47 AM
I record everything, especially sports. During the college football season I schedule a lot of games on Saturday and need to scroll the guide to do it. Those obnoxious ads take up way too much space and make it more difficult to find the channels I need. They waste my time. It's that simple.

I always wonder about people that feel they need to diss others when they don't agree with something. If it's not important, why do you bother? Don't you have anything better to do?apparently he doesn't

The same guy who thought it imperative in another post to chime in and nitpick because somebody said never ever instead of only never. Hope he gets tremendous satisfaction out of being a douche.

Rus
10-27-2012, 10:48 AM
I think I'll go call DIRECTV to nitpick about the ads in the guide.

Please do. I'm sure they'll welcome your comments as we do.