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WoW- DTV charges me $35 after free trial?

BuckeyeRideR
02-05-2009, 03:26 PM
I had 3 movie networks free for 3 months b/c i'm a new member. So the 4 month they just assume i want them and charge me $35 extra? That is not right at all. I'm going to give them a call here.

Overall i like DTV and they have great service; BUT i think that provide a ton of false marketing and they run a lot of little "scams." Like this one they just tried to pull on me, failing to let me know i was signing a 2 year contract, not to mention extra charges for dvr, hd, and every receiver. I like DTV but if i would have known this before i would have never gotten it. Beware newcomers. Make sure you know what your getting yourself into.

glennb1
02-05-2009, 09:56 PM
I had 3 movie networks free for 3 months b/c i'm a new member. So the 4 month they just assume i want them and charge me $35 extra? That is not right at all. I'm going to give them a call here.

That's a bummer, but I'm sure it can be cleared up with one simple phone call. Sometimes it continues unless you choose to cancel it, in the case of the customer loyalty 3 months of showtime or whatever it cuts right off at the end of the promotion.

tumbleweed
02-06-2009, 10:51 AM
You are right Buckeye it is a scam, or at least little better than a scam. I had the "free" movie channels a year ago and fortunately was warned to cancel them by someone on this forum. I also discovered you can't just log on the the D* web site and cancel, you have to wade through the ridiculous voice mail system and get a human to cancel them for you. Pretty sleazy marketing gimmick to use on their loyal customers.

crasmus22
02-06-2009, 11:28 AM
You are right Buckeye it is a scam, or at least little better than a scam. I had the "free" movie channels a year ago and fortunately was warned to cancel them by someone on this forum. I also discovered you can't just log on the the D* web site and cancel, you have to wade through the ridiculous voice mail system and get a human to cancel them for you. Pretty sleazy marketing gimmick to use on their loyal customers.

I was able to log into my account and cancel. I had the same deal and was told upfront my obligations. It was clear that I was signing up for 2 year contract and I get 3 months free of package and could cancel at anytime. Although I was automatically signed up for their protection plan without it being made clear. Was able to cancel that online immediately after reading my first bill though.

rserkes
02-06-2009, 12:45 PM
I had 3 movie networks free for 3 months b/c i'm a new member. So the 4 month they just assume i want them and charge me $35 extra? That is not right at all. I'm going to give them a call here.

Overall i like DTV and they have great service; BUT i think that provide a ton of false marketing and they run a lot of little "scams." Like this one they just tried to pull on me, failing to let me know i was signing a 2 year contract, not to mention extra charges for dvr, hd, and every receiver. I like DTV but if i would have known this before i would have never gotten it. Beware newcomers. Make sure you know what your getting yourself into.

Are you telling us that BEFORE you signed the contract you didn't ask:
1) What is the length of my obligation?
2) At the end of the month what will my total bill be?
3) At the end of the free movies offer what will my total bill be?
4) If I don't want the free movies how do I discontinue the service?
5) What are the itemized charges for the DirecTV package I'm looking at?

These are just some of the questions a consumer should ask, so why didn't you? You've got to take some responsibility for your actions and inquire as to what you're getting yourself into before making any commitments.

jhawktx
02-06-2009, 12:46 PM
I had 3 movie networks free for 3 months b/c i'm a new member. So the 4 month they just assume i want them and charge me $35 extra? That is not right at all. I'm going to give them a call here.

Overall i like DTV and they have great service; BUT i think that provide a ton of false marketing and they run a lot of little "scams." Like this one they just tried to pull on me, failing to let me know i was signing a 2 year contract, not to mention extra charges for dvr, hd, and every receiver. I like DTV but if i would have known this before i would have never gotten it. Beware newcomers. Make sure you know what your getting yourself into.

Notice also that it was never really free if they charged your account like they did mine. They charged me $35 PLUS tax and then gave me a credit for only the $35. Thus it isn't free...it is the cost of the tax on $35.

rserkes
02-06-2009, 01:00 PM
Notice also that it was never really free if they charged your account like they did mine. They charged me $35 PLUS tax and then gave me a credit for only the $35. Thus it isn't free...it is the cost of the tax on $35.

Yes, the service is free. No private enterprise can waive your tax obligations although it may be willing to pay the tax for you. The bottom line is DirecTV provided the service for free and you were responsible for your local/state/federal taxes as they apply.

davecramer74
02-06-2009, 01:57 PM
ya i can remove the premiums under the setup details link. Thats good to know. ive only got 1 more month.

lizardhowson
02-06-2009, 03:37 PM
I had 3 movie networks free for 3 months b/c i'm a new member. So the 4 month they just assume i want them and charge me $35 extra? That is not right at all. I'm going to give them a call here.

Overall i like DTV and they have great service; BUT i think that provide a ton of false marketing and they run a lot of little "scams." Like this one they just tried to pull on me, failing to let me know i was signing a 2 year contract, not to mention extra charges for dvr, hd, and every receiver. I like DTV but if i would have known this before i would have never gotten it. Beware newcomers. Make sure you know what your getting yourself into.

Yep, I made sure to cancel mine 1 day before the 3 month promo ends, voila... no extra charges !

Sounds like YOU dropped the ball :banghead: :what: :crying:

It's good to hear the 3 month loyal customer promo will be stopped automatically, however, I will still call to be sure (have it on my calendar)

I don't intend to drop the ball :yippee:

BuckeyeRideR
02-06-2009, 04:46 PM
just called them, they gladly took it off my bill and it came out to be even less than my previous months. I guess i just got a good rep. I also cancelled my HD service b/c it's not free anymore. Kind of sad on my big 50" plasma, but i can deal with watching TV in SD and save $10 a month! HD should be free.

glennb1
02-06-2009, 06:13 PM
Kind of sad on my big 50" plasma, but i can deal with watching TV in SD and save $10 a month! HD should be free.

Can you connect an OTA indoor or an outdoor antenna to get your local HD for free ?

Sykotic
02-06-2009, 07:02 PM
No Direct TV HD package? $10/month? PAY IT. Its worth it. This is the reason we visit this forum. This is the one common thread we all have.

BuckeyeRideR
02-06-2009, 09:57 PM
Peronsally i think its BS that you have to pay for HD channels, i guess thats one point where i wish i would have stayed with TWC. As long as my 360 and Bluray are 1080p thats all that matters. Dude thats 10 double cheesburgers every month!

flyfish99
02-06-2009, 11:08 PM
Hmmm, I'd say that should shorten your life by several years? Can I have your TV after you ahhh....mmmm...pass? If I get it, i promise to do the right thing and spend the lousy 10 bucks on HD.

eandras
02-07-2009, 10:05 AM
I had 3 movie networks free for 3 months b/c i'm a new member. So the 4 month they just assume i want them and charge me $35 extra? That is not right at all. I'm going to give them a call here.

Overall i like DTV and they have great service; BUT i think that provide a ton of false marketing and they run a lot of little "scams." Like this one they just tried to pull on me, failing to let me know i was signing a 2 year contract, not to mention extra charges for dvr, hd, and every receiver. I like DTV but if i would have known this before i would have never gotten it. Beware newcomers. Make sure you know what your getting yourself into.

I have had Directv since 1996 and upgraded in 2006 to HD. I just added the Optimum Online Triple play to my home in 2009 to try and save money. The dreaded cable company charges per receiver $6.25 .50 for remote, 10.00 per DVR in addition to the cable box, HBO Starz additional, HBO on demand additional premium out let charge 2.00 per month.
So cable in no cheaper and no better.

I called Directv to cancel and they gave me a great deal to stay with them. I am very happy with them. I returned all boxes to cablevision (OOL) and am in the process of arguing the one box i have to maintain in the house since there tos is so poorly written it can be interpreted in 10 different wats by 10 different people.


Cable picture quality on HD was horrendous and the lack of HD channels and the way they have the channel line up is terrible.
Off my soap box

Ed

rserkes
02-07-2009, 10:17 AM
Peronsally i think its BS that you have to pay for HD channels, i guess thats one point where i wish i would have stayed with TWC. As long as my 360 and Bluray are 1080p thats all that matters. Dude thats 10 double cheesburgers every month!

Do you think it's "BS" that you have to pay for SD channels? How about the hardware? How about HBO or other premium channels? DirecTV is not a tax supported community service. It's a business that will provide hardware and programming content for a fee. Various hardware and programming packages have various fees. If you don't want to pay the fee, that's OK but don't whine because DirecTV won't give it to you for nothing.

I'd love to have the NFL package but I don't want to pay the extra price. And you won't hear me complain that DirecTV won't just give me the programming for nothing.

eandras
02-07-2009, 10:43 AM
Do you think it's "BS" that you have to pay for SD channels? How about the hardware? How about HBO or other premium channels? DirecTV is not a tax supported community service. It's a business that will provide hardware and programming content for a fee. Various hardware and programming packages have various fees. If you don't want to pay the fee, that's OK but don't whine because DirecTV won't give it to you for nothing.

I'd love to have the NFL package but I don't want to pay the extra price. And you won't hear me complain that DirecTV won't just give me the programming for nothing.

At the rate we are going in this economy with all the government bail outs maybe Directv should ask the government to bail them out. We could be considered owners of Directv then. :hithere:

lizardhowson
02-07-2009, 01:19 PM
just called them, they gladly took it off my bill and it came out to be even less than my previous months. I guess i just got a good rep. I also cancelled my HD service b/c it's not free anymore. Kind of sad on my big 50" plasma, but i can deal with watching TV in SD and save $10 a month! HD should be free.

What ? No HD on a 50" plasma because it's $10 a month :confused: :what:

Wait, I know why you didn't call D* to cancel your Showtime promo.... it would have used a couple of minutes on your cell phone !

Dude, you are killing me, just killing me. This is too much.

By the way, HD is free via OTA. But wait, it costs $$ for a good HD capable OTA antenna (I bet you think that should be free also).

stonedog23
02-08-2009, 10:08 AM
Notice also that it was never really free if they charged your account like they did mine. They charged me $35 PLUS tax and then gave me a credit for only the $35. Thus it isn't free...it is the cost of the tax on $35.

Wow, is this the first time you had to pay taxes on a "free" item? Just the other day I had a coupon for a free 20 oz Pepsi. I had to pay the sales tax once I presented the coupon to the cashier. It wasn't a scam, most retailers must charge their customers sales tax, so says the by-laws of most states for the right to do business in their state.

isszguy
02-08-2009, 12:47 PM
I cancelled my HD service b/c it's not free anymore. Kind of sad on my big 50" plasma, but i can deal with watching TV in SD and save $10 a month! HD should be free.

Hey Dude...

HD is free if you want to go OTA. What I can't get straight about your rant is how come you are able to buy a BIG 50" plasma, but can't come up with 33 cents a day to see it the way it was meant to be viewed? Do you smoke or drink? Surely you have some vice that costs more than 33 cents a day!

As to HBO, SHO and Stars, IMHO, a person only needs one of these services IF they enjoy watching a lot of movies. I subscribe to HBO and there are months that I don't even tune though their channels. I think of dropping HBO from time to time, but I do like some of their original series shows.