High Def Forum
Thank you for visiting. This is our website archive. Please visit our main website by clicking the logo above.

Solution for H-10 HDMI Issues

Mr. HQ
06-11-2005, 10:35 AM
Hello all. I have a solution for the occasional cutouts that happen when using the HDMI cable.

Before I tell you the solution, I want to say I tested this for a long time before making this post.

My TV supports all resolutions (480i/p, 720p and 1080i)

In the H-10 system setup menu go to HDTV and select the resolution TAB.

Set resolution to ALL
Turn Native ON

All directv HD channels are broadcast in 1080i except ESPN HD which is broadcast in 720p. You'll notice the light on the front of your H-10 switch between 1080i and 720p when you flip between ESPN HD and say Discovery HD. By setting your H-10 to receive the native resolution of the HD channel being broadcast, this resolves the cutouts that were happening over the HDMI output. I believe what is happening is the H10 is attempting to use the native broadcast resolution and that is why the HDMI has the cutouts occasionally.

Hopefully directv will send us a software upgrade so we can hard set our resolution real soon. In the meantime try this and you can use that valuable HDMI output and cable now. :)

Hope this works as well for you as it did for me. Good luck!

rockaway1836
06-11-2005, 11:39 AM
Sorry to say, it didn't work for me. Those are the settings I have always had my H10 set to. My TV supports 720p and 1080I. I just gave up and went to the component connection. I'm glad it worked for you though., and I hope it can help some others. FYI: Both Fox and ABC are also 720P

koolz71
06-11-2005, 12:52 PM
it doesnt work for me either, i have had my h10 set on native since ive gotten it

Mr. HQ
06-11-2005, 03:29 PM
Sorry guys, I was getting the occasional blackouts too and now that I set my H10 to ALL resolution and Native ON it doesn't happen anymore using the HDMI.

Perhaps get directv to replace the box for you. I tested this for 1 week before making this post

I'll tell you some other settings I have the box on but I don't think it will make a difference. Since HDMI uses video as well as audio I thought I'd post this. This is on the HDTV portion of the setup menu

Aspect Ratio: Widescreen (16:9)
Screen Format: FULL
Bar Color: Black

On the Audio portion of setup

Dolby Digital: ON
Digital Output: PCM

Software Version = 0.4.03

Hopefully it helps some people. Sorry it didn't help you guys. :(

mirwin101
06-12-2005, 07:56 PM
Interesting that you have your audio set to PCM. I imagine most folks would have it set to Dolby. Might be intesting to see what happens if you switch it.

lizardhowson
06-13-2005, 09:12 AM
Sorry guys, I was getting the occasional blackouts too and now that I set my H10 to ALL resolution and Native ON it doesn't happen anymore using the HDMI.

Perhaps get directv to replace the box for you. I tested this for 1 week before making this post

I'll tell you some other settings I have the box on but I don't think it will make a difference. Since HDMI uses video as well as audio I thought I'd post this. This is on the HDTV portion of the setup menu

Aspect Ratio: Widescreen (16:9)
Screen Format: FULL
Bar Color: Black

On the Audio portion of setup

Dolby Digital: ON
Digital Output: PCM

Software Version = 0.4.03

Hopefully it helps some people. Sorry it didn't help you guys. :(

I use these exact same settings with an HDMI cable and I have never had a blackout. I consider myself lucky. :p

lizardhowson
06-13-2005, 09:14 AM
Interesting that you have your audio set to PCM. I imagine most folks would have it set to Dolby. Might be intesting to see what happens if you switch it.

When I set the Audio to Dolby, I get no sound through the TV, only through the Surround Sound system. I have fiddled with it, never figured it out. :p

Hgrace
06-24-2005, 04:04 PM
Whats with this, you guys like the spread image ?
Why take HighDef and make it StrechDef, HDMI and DVI are designed to align display and source, this is a DTV problem they choose to deny.

Any class action representatives out there ?

wanfu
06-25-2005, 11:05 AM
thanks. it worked . :yippee:

PDP5050HD
Denon AVR985S
H10
DVD-S77

DanP
06-25-2005, 06:54 PM
I use these exact same settings with an HDMI cable and I have never had a blackout. I consider myself lucky. :p

I'm not crazy about having all resolutions on cause I don't like the flickering and screen delay each time I go from 720 to 1080 to 420.

KnickFanatic
06-26-2005, 01:37 PM
I'm not crazy about having all resolutions on cause I don't like the flickering and screen delay each time I go from 720 to 1080 to 420.


Same here...The screen delay is more of a hassle than the occasional 1/2 second blackout.

kallex
06-29-2005, 01:16 PM
Thanks for the tip. I had to do another tweak to get the HDMI cable to work with the H10 . I did as you suggested but still had an occasional blackout but then went into my Sony KV-30HS420's setup and set the 4:3 source screen default mode option to off. I think that allowed the native setting in H10 to work with the Sony like a hand in glove. Now I can let the H10 set the display as a native signal, 1080i, 720P, 480i, or 480P, but am able to switch the 4:3 to 16:9 in full screen or full screen zoom and display the 1080i frequency in all the screen modes also.. The light on the H10 indicates the frequency it is receiving and the Sony DRC Multifunction upscales the lower frequencies four times to show the SD at almost HD quality. I noticed the H10 manual on page 32 says that if a TV supports all resolutions the H10 TV Resolution setting can be set to, "All".

Mr. HQ
07-20-2005, 11:49 PM
Nice Kallex. Sounds like you really got a chance to learn your own equipment too. I'm glad that helped you.

Well, back to watching uninterrupted High Def TV! :hithere:

ivanl
07-21-2005, 07:35 AM
I too am suffering from this annoyance. I spoke w/ a DTV level 2 tech yesterday. The tech I got knew nothing of the issue. He was interested in reading all the threads on this board on this subject. I gave him all appropriate URLs. He put me on hold and came back stating that there are no plans to issue any fixes to the H-10 and he did not know when the H-20 (or whatever) would be available. He agreed that the problem pointed directly to the H-10. He offered, and I agreed, to send me a new H-10 and give it a shot.

The suggestion to solve this problem cited above will not work for me. My TV (don't flame for this) does not support 720P, therefore I need to set up my box only to send pictures in 480 or 1080. If I don't do this, I get an error message when trying to view ESPN-HD that staes "Picture Format not Supported". When I change the settings on the H10 only to send 480 and and 1080 I get the picture (I assume the H10 stretches the 720 to 1080 -- pardon my ignorance if I am saying this wrong). The picutre ends up being much better that standard def, but not as good as the native 1080 broadcasts.

So, having said all that, is there any hope that the replacment H-10 will solve the problem or do I have to go to Component cables to correcti it? And if I do go to components ,will I notice a difference in picture quality (I am not overly concered about sound).

I may start a separate thread on this....

Thanks.

sclement
07-21-2005, 03:13 PM
I am no engineer! That being said, I have three H10's - all new in Mar05. All three blink; flash black; and reset when an unknown call comes in (I know I could disconnect caller id but 90% of my calls are known and I like the caller ID). One H10 is connected via optical; one via DVI, and one was connected via HDMI to a Sony 42" plasma (42XS). I have now connected the former HDMI connection to use component (plus separate audio) and used the HDMI to connect a Pioneer Elite 59 DVD to the HDTV. I have not had the flashing now that the HDMI is not in use with the H10 but the unknown call reset is still there. Feature wise the H10 is fine but I think it's a sick model and Samsung/DTV cannot get it fixed, hence the new discussion of H20. I think the many H10's out there represent a significant future problem for DTV or the retail outlet where they were purchased because they do not perform as sold. I've seen many people report these same issues on this forum and dslreports and I have seen most of those people report DTV claimed ignorance of the problem, e.g., each time it was treated as brand new and previously unreported.

As a final note, the reason I have three H10 (and a D10) is because my house took a lightning strike; the satellite dish was ungrounded (had been grounded until the new HDTV dish was installed); and I lost DTV, phones, OTA antenna, cable, and most of my electronics. DTV sent a technician to "repair" the burned out boxes. He arrived with refurbished non-HDTV receivers and suggested I needed to buy new HDTV receivers and bill DTV. I did that only to have them deny the claim under the protection plan coverage that had been in effect since they took over from Pegasus TV. Given my personal experience and all I have read in the several forums I follow I think there's a snowballs chance you will receive a new replacement H10 and an equally dismal prospect that it will fix your problem as long as you use HDMI.

ivanl
07-21-2005, 03:18 PM
I am definitely getting a replacement H-10. It has aleady been shipped and I have the tracking info. DTV has already been very good w/ me in regards to replacing bad equipment, but in this case I don't think it will fix the problem. I suspect I will have to start using components.

BTE, I don't have a phone line hooked to ny receiver so that is not the problem.

jbrose49
07-21-2005, 04:42 PM
I have had 3 H10's and had the same HDMI issue with all of them...I have switched to component and have noticed only a slight decrease in certain colors strength...Red especially, but overall picture is still amazing....just couldn't deal with the blackouts...got real annoying as many of you know. So I have a $100 cable (I know I'm a sucker for buying Monster) doing nothing.

So in summary, Component HD is still very, very good...only slight decrease in certain color brightness. I have a Panasonic 34" Tube HDTV FYI.

Hope this helps
-Jeff

jpantelides
07-22-2005, 12:03 PM
Call me ignorant, but also fortunate that I have a Hughes HD receiver, but is their a reason that people do not use the DVI (Best Possible HD Picture Transfer) and utilize HDMI? Is it because you TV does not support DVI or is it that DVI is not supported by the H10? Just interested and I feel your frustration.

Jordan

NR4P
07-22-2005, 08:14 PM
H10 doesn't have DVI output.

I too have experienced the HDMI .5sec dropouts and Directv has replaced the boxes twice. So it's a defect that they can't seem to fix.
Found that if I leave the output on 1080 all the time, it only dropped out once in a week. Leaving it on 720 it was every 20 mins.

Leaving it on all native is too annoying when switching channels with different resolutions.

That said, whenever I leave it on 720 or 1080 , every couple of days the corresponding light comes on when the power is off. All the replacements did this too. Anyone have a clue why? Not a big deal,just curious.

PS: Directv does have a fix for the caller id caused dropouts. They do have an OTA s/w update for that per level 2 tech.