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Class action lawsuit against DTV over H10?

kwsmith
06-07-2005, 12:41 PM
:mad: I have experienced the same problems with the H10 receiver as many other members of the forum have reported. And I have experienced the same frustrations with DTV in getting the situation resolved. They sent me a replacement for my original H10, but it was another H10 with the same problems as the first one. Now, based on my interaction with DTV and the postings of others, DTV has now developed amnesia over the whole situation and the reps are denying any knowledge of problems with the H10s. On top of this, many who complained in the past were promised a phantom software upgrade that was supposed to fix the problems. It now turns out that there never was an upgrade; it was intended for another receiver. My question is - if there are any attorneys that are members of this forum - do DTV customers with the defective H10s have any legal recourse against DTV? It seems that with them continuing to distribute receivers with known defects, misinforming customers who complain about the problem, and now the "amnesia" (cover up?), that some kind of remedy could be pursued. Any feedback on this would be greatly appreciated.... Thanks! :mad: :mad:

iserum
06-07-2005, 01:54 PM
satellite tv provider are getting greedy, they sell their substandard equipment at very high price to consumers, this is why i dumped dishnetwork and got cable, no problem there i was tired of calling customer service for resolving problems.
i got dual tuner HD DVR now (no equipment to buy) with all local HD channels without antenna. Cable has inhd1 and inhd 2 extra hd channles that dish don't have. DN was asking me $650 for DVR. if i have a problem with cable, they comeand fix it immediately.
if satellite provider don't improve their service people will goback to cable just like when they move to satellite (because of cable company poor service) it does not take long.

ITALIAN926
06-07-2005, 05:30 PM
I got sick of waiting around for this phantom fix also. The H10's HDMI connections are screwed up. Get yourself another brand and DirecTV will reimburse you up to $350.

2nd2no1
06-08-2005, 10:47 AM
Nice pic of your set, but dude you need to get rid of all of those remotes :D

I got sick of waiting around for this phantom fix also. The H10's HDMI connections are screwed up. Get yourself another brand and DirecTV will reimburse you up to $350.

kallex
06-08-2005, 02:30 PM
I just got off of the phone to DirecTV's support tech, level 2, and he said that a software solution for the HDMI-D10 problem was in the works and would be downloaded to the D-10s when available. I asked when, and he said he didn't know. I asked would anyone be notified when the HDMI software upgrade was complete, he said no. He said one could call the support line at 800-695-9521 at times to see if it was done or not. Sounds like a shell game to me. I won't hold my breath waiting for it to be done. :eek:

kallex
06-08-2005, 03:37 PM
Correction to my previous...I meant the infamous H-10, not nonexistent D-10. :D

ITALIAN926
06-08-2005, 05:30 PM
Oh, but the D10 does exist.. just no use to us

... and if you want to know if you downloaded software, you should check your current version in your menu. We now have version 4.03.. it would change if software was downloaded.