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Hitachi screen issue--looking for advice!

staggerlee
06-02-2005, 06:45 PM
Hi all,
I have a 5-6 month old Hitachi 50V715 that has been working great. Tonight, when switching channels, I noticed a "whitish" circle about 3 inches in diameter near the middle right bottom of the screen. During bright scenes and most viewing, it can't be seen--but during dark scenes or when going from channels to OnDemand, etc. it is very apparent. I'm not sure what's going on---it seemed to have come out of nowhere. I tried to look real close and see if the pixels in this circle are all white, but they seem to be filled with color. I haven't tried anything yet since it's under warranty. Just looking for a little advice and info. I have a service contract through Bernie's . Should I call them or Hitachi? Or try something myself?Thanks much!

petej
06-02-2005, 07:07 PM
I have 50V710 so I'm very curious what happens with your system. I'd call Hitachi and see what they have to say. Keep us informed as to the results.

One thing you should do first is go into setup to the screen saver and then do a wipe for awhile in case your tv screen has picked up temporary image retention. This screen is also a great way to check the overall health of your screen.

Smthkd
06-02-2005, 07:22 PM
I have that same problem in the upper right hand corner of my 50V500 i just bought new 2 months ago!

RSawdey
06-03-2005, 03:56 PM
Sounds like it could be 'internal reflection' where a bright light in the room is reflected back out of the light engine... it's an issue with all RPTVs. Try shading or other lighting...

Smthkd
06-03-2005, 07:56 PM
Sounds like it could be 'internal reflection' where a bright light in the room is reflected back out of the light engine... it's an issue with all RPTVs. Try shading or other lighting...

Lighting causing "internal reflection" is not the problem. My RP LCD is located in a very dark room with low ambient lighting!...This definately is a issue with the screen itself.. the question though is whats causing it!?

staggerlee
06-05-2005, 07:10 PM
Hi,
I agree that it is not internal reflection---the spot appears in the dark also--I called Hitachi and they gave me the number of a dealer--I have to make an appointment and have them come take a look. Still looking for any advice/suggestions. After taking a closer look, it definitely is not a smudge or sticky fingers on the screen--always appears in the same place and is just about a perfect circle. any additional thoughts would be great.
p.s. has anyone ever dealt with someone coming to look at your tv and/or have one replaced. Thanks