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My Nightmare Has'nt Ended,Here's Part 4

rickbbb
05-10-2005, 03:30 PM
I got home Monday after work and about 20 minutes after I got home all our satelite service went out.I went on the roof and noticed a cable hanging out of the switchbox.I tried to turn it back into the box..but it would'nt connect.Then I noticed it had no metal point in the cable.

I phoned DN right away and a recording said to wait 15 minutes...15 turned into 45 minutes.I spoke to a lady who sounded like she was from Mars.She informed me that the soonest a tech could be at my place was Thursday.I was so angry.I let her know how angry I was.
She put me on hold for about 30 minutes and connected me to a supervisor at DN's executive offices.He was very supportive and said he would call the installation department right away.About 3 minutes later he came back on the phone and told me that the installation department closed two minutes before he called.He then said he would e-mail 7 installation managers about my situation and told them to call me.THEY NEVER DID.

I called DN this morning and was told again that Thursday was the earliest they could be there.Then I got very angry.I mentioned to the customer service rep I had talked to a man in their executive office of Dish Network and that I would call him again if I could'nt get an earlier appointment. The customer service rep then put me on hold for a while.She connected me to another executive from DN.He said he would see what he could do.Well the earliest appointment HE could get me was for wednesday.I later called the first executive I spoke to last night who assumed everything was being taken care of..he assumed that the contacts -installation managers-he sent e-mails to had responded to me...but they had'nt.

He apologized.I told him I was hopeing that someone could come to my place today since its already the second day without satelite service. He felt real bad and said he would see what he could do.He was in total disbelief that these guys he emailed to never contacted me.He told me he thought he'd be able to get someone out today...
But from the way he sounded..I think he's not going to even try to get anyone out today...probably cause no ones listening to him.
He's a good guy.Maybe too good for this mixed up organization.
I should'nt of agreed with the 2nd executive for a Wednesday appointment !


I think I have a headache.

numbskully
05-10-2005, 04:47 PM
I would think by now you are wishing that you would have went with a local retailer. :D Someone who does there own Sales,Service,Installation and actually knows what they are doing. :rolleyes:

rickbbb
05-10-2005, 04:55 PM
I should of,would of ,could of done ALOT of things in my life..but as you may know there are good and bad people in every business-whether it be a big company like Echostar/Dish or a local retailer.
I don't trust anyone.Would like to..but I don't.Just because someones a retailer does'nt mean they have MY best interests at heart.

Jeff9329
05-10-2005, 07:30 PM
These installers are not rocket scientists.

If it were not "free", you be better off doing it yourself.

It took me days to reverse the damage from my install. Total idiots.

numbskully
05-10-2005, 09:35 PM
I should of,would of ,could of done ALOT of things in my life..but as you may know there are good and bad people in every business-whether it be a big company like Echostar/Dish or a local retailer.
I don't trust anyone.Would like to..but I don't.Just because someones a retailer does'nt mean they have MY best interests at heart.

I can tell you that if you were any judge of character at all...and had any knowledge of what it is you expect from the installer it would take you less than 15 min. in a retailers office to tell if this is the person that can handle all your install,service needs. You instead left it to a ph.# number that you called and drew a number out of the hat to get a reliable installer and as it seems ended up with the biggest idiots in the satellite industry.

Rhyvven
05-11-2005, 05:35 AM
My...... that was awfully helpful. Although it does give credibility to your name. :D

daleb
05-11-2005, 07:52 AM
Well, this has been an adventure in a bad experience. Something most of us can sympathize with, but most folks have had no problems with installs.
Calling all installers a bunch of idiots is the most destructive kind of crticism, because it offers no resolution, and makes a huge generalization of something that is just not true. Or else, my family, neighbors friends and myself, have just been damn lucky. And that's about 20 years of our collective experience with in 3 or 4 different locations.
Let's take the thread for what it is, and if we can contribute something positive to help rick out of his situation, let's do it. But he also has to be very clear about what he hopes to achieve and explain it thoroughly to the installer(s).

rickbbb
05-11-2005, 11:01 AM
It depends on the installer they send me.Because I am ALWAYS clear with what I need to have fixed.But,if the installer has a huge ego and won't listen to a word I say..then I'd get a better response talking to a wall.
Most of the time the installer DN sends me is in a hurry to get to his next appointment and could care less about what I need to have done.He usually does a quick patch up job or bandaid job and is on his way.EXAMPLE: My switchbox which is located next to my satelite dishes needs to be connected better to the wall of the roof..instead an installer put in one loose nail to keep this metal switchbox on the wall...it has a hole for two nails to keep it secure to the wall...yet he only used one nail and ignored my suggestion of two nails.

I'm still waiting for the guy to come today to re connect my satelite service..he has to replace a bad cable wire.Have had no service since Monday.Even when i spoke to someone in the executive office of DN...the best they could do was get someone out here 3 days later...well,he's not here yet.
I'm missing work for this!

daleb
05-11-2005, 01:43 PM
Your situtation is about the best reason in the world for doing a self-install...but I realize that bus already left the station.

bradp56
05-12-2005, 08:24 PM
that was my situation with the over the air antenna the guy didnt know what to do i tried to tell him what to do. He gave me a speal about how it wont work lol. So i did it myself works fine. I have had comcast, directv, voom, now dish and they all do this stuff its just sad but you have to deal with it. The funny thing is the one I had no problems at all with was voom.

rickbbb
05-13-2005, 12:19 AM
I wonder now if I can get off air HD stations now after reading Brad's post.My gut feeling told me Dish was lieing that I could'nt get off air HD channels.They don't want to lose business.
I had Directv for a week and they gave me the same answer Dish Network did.

fredinva
05-13-2005, 07:36 AM
I agree with numbskully re a local retailer you can talk to eye to eye.

For example, yesterday at 10 am.
My friend, a Dish retailer, called me on an install I did back in December.
"Rememer Mr Cook's install with the probable tree problem?"

Sure, I told him which trees would be a problem and he said he would have a couple topped or taken down. I drove over there a half hour later, only a couple miles away, and found he had removed a few trees where the dish is pointing. He forgot which trees I pointed out. After pointing out the suspect trees AGAIN, I volunteered a solution in lieu of removing/paying for more tree removal. We simply moved the dish about 14 ft down the roof line to point through his new hole in his woods. He saved a small bundle and a couple trees.
Asked what he owed me. I said $30 or even $20 would be fine. He gave me thirty.

Unique? YES!! But I'm retired and only work PT to support my Golf habit.

fred

bradp56
05-13-2005, 10:36 AM
i hooked my ota antenna up and it works fine just the box seems to freeze every once in a while its hd though.

daleb
05-13-2005, 12:50 PM
I agree with numbskully re a local retailer you can talk to eye to eye.

Unique? YES!! But I'm retired and only work PT to support my Golf habit.

fred

I like this guy! :D

rickbbb
05-13-2005, 03:04 PM
:confused: I have homes and very tall mountains behind my condo building...and homes below my condo building in front and the pacific ocean...
I live in Pacific Palisades,California.Zip code is 90272.
Dish and directv both said I can't get OTA HD channels...but none even put up a OTA antenna.
I went to that website that tells how many miles you are from a tv signal..Some HD local channels are 29 miles from me.....
could anyone who has mountains behind their building still get these channels. DN and directv said even in Malibu,California OTA channels aren't able to be seen.
WHO DO I BELIEVE?????!!!!!!!!!!

bradp56
05-15-2005, 08:28 PM
you could buy one from an electronics store that will let you bring it back if it dont work, and then give it a try. But it seems to where you live enjoy the view you got lol.

rickbbb
05-16-2005, 10:51 AM
Brad,
but even if I DID get an HD antenna from a local retailer to "Try It Out"...I could'nt install it.I have a high roof which I would haveto climb on top of and throw the tv cable over the roof onto the balcony on the other side which goes into our family room where my HDTV is.OY! :(

bradp56
05-17-2005, 06:43 PM
that stinks but heres the thing it seems you and i are active on this board i think we should talk via email. I too am a former voom subscriber. Send me an email if you want and we can discuss.

Thanks

calicogang
05-18-2005, 10:50 PM
Not to beat a dead horse, but why didn't you just either go to Radio Shack and by the crimper for 6.00 and fix it your self? Or buy a new spool of RG-6 for 20.00 and get it done yourself. Free or not, I have never had Dish or DTV do any of my installations. For one thing, it is very easy to install any of the dishes. Two, some of us may not want Dishnetwork to know where we really do live.

retorq
05-19-2005, 02:52 PM
some of us may not want Dishnetwork to know where we really do live

Paranoid much?? :D

daleb
05-19-2005, 03:09 PM
Two, some of us may not want Dishnetwork to know where we really do live.


Only a pirate has to fear... :D

calicogang
05-20-2005, 11:19 AM
I am no pirate. I pay for all of my Dish channels in full every month. But the location does let us get different so-called distant stations than others may.

dishinseattle
05-21-2007, 08:02 PM
I have homes and very tall mountains behind my condo building...and homes below my condo building in front and the pacific ocean...
I live in Pacific Palisades,California.Zip code is 90272.
Dish and directv both said I can't get OTA HD channels...but none even put up a OTA antenna.
I went to that website that tells how many miles you are from a tv signal..Some HD local channels are 29 miles from me.....
could anyone who has mountains behind their building still get these channels. DN and directv said even in Malibu,California OTA channels aren't able to be seen.
WHO DO I BELIEVE?????!!!!!!!!!!

go to antennaweb.org it will give you exactly what you want

crazyal
05-22-2007, 11:16 AM
If you didn't miss that Antennaweb.org will give you an idea but it will probably say that the mountians are in your way. You can experiment if you don't mind spending a little money or the sight of a large antenna on your house. Put other zip codes in around your area to see if there are any digital broadcasts out there.

Looking at the list for your zip they are all vhf so there's a strong likelyhood that any digitals will be uhf, if they are my best advise would be to get a Cannel Master 4228 (there are a few other large antennas that also work very well). Get a good pre-amp, Channe Master makes the some of the best on the market. If it doesn't work and you can't return the antenna where you bought it you can always sell it on ebay.

TV signals bend and reflect, kind of like how a dark room can be lit up by a flashlight even if the light isn't pointed directly into the room. How much signal you can get can only be told by putting up an antenna. I'm also behind mountians and antennaweb say's I shoud get nothing but get two of the 5 channels just fine, one most of the time and the fourth some of the time.

If you got the 622 you will want to pay for the locals though Dish. This will allow the 622 to get the TV guide data for the OTA stations, makes recording them much easier.

mikebass
05-22-2007, 12:45 PM
I am no pirate. I pay for all of my Dish channels in full every month. But the location does let us get different so-called distant stations than others may.

I have also "moved" to get local channels in hd. Some say it's breaking the law and others say we have a right to watch what we want as long as we pay for it. Dish knows this is going on yet they allow it because they don't want to lose customers to cable.

rick355
05-26-2007, 08:46 AM
I should of,would of ,could of done ALOT of things in my life..but as you may know there are good and bad people in every business-whether it be a big company like Echostar/Dish or a local retailer.
I don't trust anyone.Would like to..but I don't.Just because someones a retailer does'nt mean they have MY best interests at heart.
If you want something done right, you have to do it yourself...

Yes616
05-31-2007, 02:14 PM
[QUOTE=rickbbb;41135]I got home Monday after work and about 20 minutes after I got home all our satelite service went out.I went on the roof and noticed a cable hanging out of the switchbox.I tried to turn it back into the box..but it would'nt connect.Then I noticed it had no metal point in the cable. QUOTE]

Strange how this just happened all of a sudden. Like another poster previously said, I would have just replaced the cable end and respliced the wire especially since it seemed to be in reach.