High Def Forum
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I got the new HD Channels

technoguy
05-01-2005, 07:44 AM
:D Well My Friends:
I just called Dish CSV and they placed the new HD line up without any problems,They asked if I had the 61.5(I haved just for CBS HD) and charge me extra 5 bucks for it ,they look awesome in my 65 "Sony so I encouraged to all Dish HD Costumers here don't let them make excuses you can have you 10 new channels right away.

daleb
05-01-2005, 09:31 AM
Thanks for being a 'pioneer'! The rest of us will follow no doubt....

GRN
05-01-2005, 10:10 AM
Guys, when you call, tell them you are a former VOOM customer!!!! If not, you might wind up getting an anal retentive CSR who refuses to activate them for you because "the offer is only open to VOOM customers". I swear I had this dolt who refused to say anything else. I called right back, spoke to someone else, and before she could say anything said that I was a former VOOM customer and already had the 61.5 satellite. Two minutes later, all the channels were activated.

That's just my experience, you mileage may vary, but the first guy seriously must have had this programmed into his skull. Either that or had the memo taped to his computer screen. That's all he said.

haze
05-01-2005, 01:11 PM
Guys, when you call, tell them you are a former VOOM customer!!!! If not, you might wind up getting an anal retentive CSR who refuses to activate them for you because "the offer is only open to VOOM customers". I swear I had this dolt who refused to say anything else. I called right back, spoke to someone else, and before she could say anything said that I was a former VOOM customer and already had the 61.5 satellite. Two minutes later, all the channels were activated.

That's just my experience, you mileage may vary, but the first guy seriously must have had this programmed into his skull. Either that or had the memo taped to his computer screen. That's all he said.


so are you using voom dish still ?

GRN
05-01-2005, 06:39 PM
so are you using voom dish still ?

I think you're missing my point. No, I was not a VOOM customer. However, there is an internal memo floating around DISH's CSR department that instructs CSR's to ask people who call for the new HD channels if they are VOOM customers. Now, some of them ask and some of them don't ask. When they do ask, they're instructed that if the response is yes, then they activate them no questions asked. If the response is no, then they are instructed to tell the caller that the new HD channels are for VOOM customers only, and that the channels will be made available to current DISH customers at a future (still undetermined) date.

I felt that was a load of crap and got into a discussion with a drone who refused to say anything other than "the new HD channels are for VOOM customers only". So I called back, told the young lady who answered that I was a VOOM customer, and that I had the 61.5 dish (from a prior DISH installation, not from VOOM). She proceeded to activate the channels. I was done with her in about 3 minutes.

The moral of this tale then is that you might wind up with an anal retentive robot who refuses to do anything for you except spout the company line. In which case, you can avoid all that by just telling them you were a VOOM customer and get your channels activated with minimal hassle.

jergenf
05-02-2005, 11:56 AM
I called dishnetwork last week Apr 29th and the CSR said I can have the new channels. I presently have May 7th reserved for the install of
my new 61.5 dish, already paid $100 for it. Once the install is completed all I need to do is call dish to activate. I hope I don't get a CSR that refuses to activate just because I wasn't a former Voom customer.

I'm just concerned because there are different stories floating arround as to who can and can't get the 10 new HD.

GRN
05-02-2005, 12:06 PM
I'm just concerned because there are different stories floating arround as to who can and can't get the 10 new HD.

Well if they hassle you about it, you know what to do.

There's nothing to be concerned about. Unless you don't like telling little white lies, in which you case you have a problem. :D

daleb
05-02-2005, 01:52 PM
We all know what flows downhill, and in this case, it was not good communications.
Dish is dealing (and poorly, I might add in this case) with 3 basic levels of customers.
Legacy customers, new customers who did not have Voom, and new customers who had Voom.
We can break that down even further to new customers who do not even want HD service.
Of course, they want to woo the ex-Voom customers to keep them from going to DirectTV or cable, so give them a break. But it would be the same break all NEW customers get, free antenna installation, plus some of their old Voom channels for an extra 5/mo.

Remember, not all new customers are HD customers. So you got all kinds of people signing up for Dish, with an assortment of legacy customers who want various upgrades, including the new HD channels.
I really don't envy the mess they created here, but they have no one else to blame. They should have had a plan in place as how they would deal with the new channels, long before the changeover took place.
If you are a regular customer, it recognizes your phone number when you call, or asks for it for verification. Based on that, I am still stymied how they can not know who you are and what you have.
I suppose there is a small percentage who have both Dish and Voom....but the number has to be too small to be significant for this deal.

GRN
05-02-2005, 02:21 PM
If you are a regular customer, it recognizes your phone number when you call, or asks for it for verification. Based on that, I am still stymied how they can not know who you are and what you have.
I suppose there is a small percentage who have both Dish and Voom....but the number has to be too small to be significant for this deal.

You're so right about that. It really does boggle the mind how they cannot tell who is calling. I've been a DISH customer for a long time and here I am saying "I'm a VOOM customer", no questions asked. :D

rickbbb
05-02-2005, 03:32 PM
It was different in MY case getting the Voom Channels added to my Dish channel line up.
I live in southern California.My two 500 dishes don't face the 61.5 satelite.Plus Dish told me if I move my 148 to face 61.5..I'll lose some channels.So Dish is installing a third dish just for 61.5.I don't mind as long as I get the voom channels.I'm just wondering why Dish did'nt add the 28 or 29 channels Voom has.Instead Dish is adding 10 channels now and 21 channels by next year.Go figure.
I still wonder if Directv is way ahead of Dish Network..Directv has about 1500 HD channels coming in June 2005.
I hope Dish is planning on something big like that too and won't charge us an arm and a leg. :confused:

GRN
05-02-2005, 06:15 PM
I'm just wondering why Dish did'nt add the 28 or 29 channels Voom has.Instead Dish is adding 10 channels now and 21 channels by next year.Go figure.
Actually, the total number of VOOM channels is 21. They added ten now and plan to add the remaining eleven by 2006, as you pointed out.

BHAMHD
05-02-2005, 07:04 PM
Hello All,

I work for a regional service provider for Dish. I am a sales manager. I spoke with several higher ups in the company today, and just wanted to let everyone know that this is available to ALL customers. If you are told differently, ask to speak with a supervisor. This is something that Dish is doing for the entire high definition customer base, not just for old Voom customers.

BHAMHD

GRN
05-02-2005, 08:01 PM
Hello All,

I work for a regional service provider for Dish. I am a sales manager. I spoke with several higher ups in the company today, and just wanted to let everyone know that this is available to ALL customers. If you are told differently, ask to speak with a supervisor. This is something that Dish is doing for the entire high definition customer base, not just for old Voom customers.

BHAMHD
That's good to know, because that sure wasn't the case yesterday.

retorq
05-02-2005, 08:44 PM
Those 21 VOOM channels are those ALL VOOM channels are does that count the third party HD content that dish doesn't cary like Cinemax HD or ESPN2 HD??

GRN
05-02-2005, 09:06 PM
Those 21 VOOM channels are those ALL VOOM channels are does that count the third party HD content that dish doesn't cary like Cinemax HD or ESPN2 HD??

The 21 VOOM channels do not include the "third party HD content" mentioned above. The remaining 11 VOOM channels that are supposed to be added on at a later date are:

Family Room HD
HD World Cinema
Film Fest HD
Kung-Fu HD
Ha-Ha HD
Vice HD
HD Cinema Gunslingers
Divine HD
Worldsports HD
Auction HD
Lab HD

technoguy
05-02-2005, 09:57 PM
Hi Guys:
I want to add about the Voom Channel no all were Hi Def and Charlie knows that.I think he will line up the true Hi Def and left behind those who were pure compression,He knows no all of us will take the bite that some Voom no all tooked,And I don't says this in a bad way but some were fooled about the VOOM all true Hi Def.

Cygnus
05-02-2005, 10:05 PM
When they add those HD channels, I might consider getting the service. I am not that impressed with the initial 10 HD channels.

The 21 VOOM channels do not include the "third party HD content" mentioned above. The remaining 11 VOOM channels that are supposed to be added on at a later date are:

Family Room HD
HD World Cinema
Film Fest HD
Kung-Fu HD
Ha-Ha HD
Vice HD
HD Cinema Gunslingers
Divine HD
Worldsports HD
Auction HD
Lab HD

bmwcyle
05-03-2005, 07:08 AM
I called an added the extra HD channels last night. I had my 61.5 installed over a year ago for local channels.

-------------------------------------------------------------------------------------
InFocus 61md10
Rotel RSX-1065
Vanderteen Speakers -- V2W Subwoofer, VCC SIGNATURE, MODEL VLR-1
Dishnetwork 921

goblue83
05-03-2005, 07:09 AM
I am curious, does this apply to SBC/Dish customers as well?
I called yesterday afternoon, told them I was a former Voom customer and wanted the HD channels. Everything seemed to be going smooth, then was told only "Dish" customers could get this, not "SBC/Dish" customers.

technoguy
05-03-2005, 01:48 PM
I am curious, does this apply to SBC/Dish customers as well?
I called yesterday afternoon, told them I was a former Voom customer and wanted the HD channels. Everything seemed to be going smooth, then was told only "Dish" customers could get this, not "SBC/Dish" customers.
Call 1800 WOW HDTV(800 969-4388) And you won't get refuse by them,They place the new line up in no time,just make shure you have 61.5 lock. :cool:

swade
05-04-2005, 11:23 PM
Either they have them now or with in a week the total is to go to 14. One of the new ones is world sport channel.

Can anyone confirm this? I can't yet as my install is not until Sat. :D

daleb
05-05-2005, 07:07 AM
I had not heard we are getting more than 10 right now. I understand E* is to pick up the remaining Voom channels by 2006.

daleb
05-07-2005, 11:48 AM
Just got my new channels this morning. Tech swapped all Legacy LNBs and switches for both antennae for ProDish hardware.

swade
05-07-2005, 12:29 PM
It was different in MY case getting the Voom Channels added to my Dish channel line up.
I live in southern California.My two 500 dishes don't face the 61.5 satelite.Plus Dish told me if I move my 148 to face 61.5..I'll lose some channels.So Dish is installing a third dish just for 61.5.I don't mind as long as I get the voom channels.I'm just wondering why Dish did'nt add the 28 or 29 channels Voom has.Instead Dish is adding 10 channels now and 21 channels by next year.Go figure.
I still wonder if Directv is way ahead of Dish Network..Directv has about 1500 HD channels coming in June 2005.
I hope Dish is planning on something big like that too and won't charge us an arm and a leg. :confused:

Have you had your install and are you receiving Voom programing now. My installer (Monday install) says Voom programing is not expected until mid week like there was some sort of westcoast blackout. They also said that 14 channels are coming on line including world sport per Dish announcement to dealers. This contradicts what I have heard from other forums who claim some WS programing is to air on Rush channel as some sort of merge. I live in sacramento. :rolleyes:

daleb
05-07-2005, 12:39 PM
Have you had your install and are you receiving Voom programing now. My installer (Monday install) says Voom programing is not expected until mid week like there was some sort of westcoast blackout. They also said that 14 channels are coming on line including world sport per Dish announcement to dealers. This contradicts what I have heard from other forums who claim some WS programing is to air on Rush channel as some sort of merge. I live in sacramento. :rolleyes:

About 150 miles south of you and getting Voom channels with no problems.

callmeblade69
05-07-2005, 12:52 PM
Have you had your install and are you receiving Voom programing now. My installer (Monday install) says Voom programing is not expected until mid week like there was some sort of westcoast blackout. They also said that 14 channels are coming on line including world sport per Dish announcement to dealers. This contradicts what I have heard from other forums who claim some WS programing is to air on Rush channel as some sort of merge. I live in sacramento. :rolleyes:


im here in los angeles and im watching rave channel as im typing this. :thumbsup: