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Bad Installer's From Directv?

rickbbb
06-08-2008, 01:59 PM
I have an installation set up for next week to add an HD DVR.Directv is giving me a free installation.I already bought the new receiver from Circuit City.
I looked up the company Directv has installing my receiver.It's called "Mow"ntain Satelite".I could'nt find them anywhere on the better business bureau website.I googled their phone number and found out they are actually Ironwoood Comunication's-which has an extremely bad reputation .I looked up complaints about them and found many when I googled them.I mispelled the company names here in this forum so I won't be sued.but you can understand the names the way I spelled them out.

I phoned Directv to ask if they could have a different company install and I explianed about the many complaints people have about the installation company.
Directv said the installation company hire's sub contractor's-so we can't promise you they'll know what they're doing.DTV also said I could hire a local installer.In other words the installation is free if I use DTV's sub contractor and not free if I use a local installer.
DTV also said.."if you look up any place on the internet your going to find negative things about them most of the time". Which I think is a Lame excuse.
So,I'm holding my breath and hoping for the best when "Mowntain satelite" comes here next week.Wish me luck.
Shame on DTV for having a company like that represent them and their customer's.Do they truly care about us???!!!

bigtimmo
06-08-2008, 04:42 PM
So,I'm holding my breath and hoping for the best when "Mowntain satelite" comes here next week.Wish me luck. Shame on DTV for having a company like that represent them and their customer's.Do they truly care about us???!!!

I agree that this does sound kinda shady. I wouldn't lose sleep over it though. You may have a horrendous install, and then again it may go just fine. You do know though that if it doesn't go well, ie the installer is terrible and doesn't know what he's doing, that D* will make it right in the end. Whether free programming for x months etc, they ultimately want to keep you as a subscriber and keep you happy. Yes, it's sad for me to say you could get stuff for free, but if they're not going to screen these so called "sub-contractors" then screw em. You deserve, and pay, for the best. You should receive nothing less. Let us know how it turns out.

hdtvjunkie
06-08-2008, 04:55 PM
I have an installation set up for next week to add an HD DVR.Directv is giving me a free installation.I already bought the new receiver from Circuit City.
I looked up the company Directv has installing my receiver.It's called "Mow"ntain Satelite".I could'nt find them anywhere on the better business bureau website.I googled their phone number and found out they are actually Ironwoood Comunication's-which has an extremely bad reputation .I looked up complaints about them and found many when I googled them.I mispelled the company names here in this forum so I won't be sued.but you can understand the names the way I spelled them out.

I phoned Directv to ask if they could have a different company install and I explianed about the many complaints people have about the installation company.
Directv said the installation company hire's sub contractor's-so we can't promise you they'll know what they're doing.DTV also said I could hire a local installer.In other words the installation is free if I use DTV's sub contractor and not free if I use a local installer.
DTV also said.."if you look up any place on the internet your going to find negative things about them most of the time". Which I think is a Lame excuse.
So,I'm holding my breath and hoping for the best when "Mowntain satelite" comes here next week.Wish me luck.
Shame on DTV for having a company like that represent them and their customer's.Do they truly care about us???!!!Man that sucks knowing they have a bad rep. Just keep your fingers crossed you could be suprised and everything go down without a hitch. Could also have been one bad installer that worked for the company that people complained on and he might not even work there any more. Good Luck and keep us posted on how the install goes.

rickbbb
06-08-2008, 05:15 PM
I'll let you guy's know how it turns out.
There were actually SEVERAL posts when I googled this company that said negative thing's about them.So,it was'nt all because of one bad person from their company ..it was SEVERAL bad installer's of their's.
Also,my time is important to me..if I'm waiting a week for my installation and when they get here and do a bad job and then I have to reschedule for ANOTHER week...it is bad business to do that to the customer.

DTV customer service told me recently on the phone that the sub contractor's have to take a written test and pass it in order to do installation's.
Then why so many comp[laint's about them??!!!

hdtvjunkie
06-08-2008, 07:05 PM
I'll let you guy's know how it turns out.
There were actually SEVERAL posts when I googled this company that said negative thing's about them.So,it was'nt all because of one bad person from their company ..it was SEVERAL bad installer's of their's.
Also,my time is important to me..if I'm waiting a week for my installation and when they get here and do a bad job and then I have to reschedule for ANOTHER week...it is bad business to do that to the customer.

DTV customer service told me recently on the phone that the sub contractor's have to take a written test and pass it in order to do installation's.
Then why so many comp[laint's about them??!!!Yeah, I understand about your time. To me I hate being at somebody elses mercy. Hopefully things will go good for you. You know what you want and have an idea of how it needs to be. Don't settle for anything less.

stonedog23
06-08-2008, 08:08 PM
Every company has complaints and the complaining party has posted their grievances all over the net. I bet you can't google all the compliments that their installs have gotten. People usually write in about their poor installs.

rickbbb
06-08-2008, 08:49 PM
I googled for positives and could'nt find ANY.And it was'nt one complaining person ..it was SEVERAL people !!!

gondwana321
06-08-2008, 09:35 PM
I will tell you my story.

Two weeks ago I signed up with DTV. When the installer came three days later, I have tile roof, the guy said I will install it on the roof, but you have to give me consent that if anything happens he is not responsible.

He basically said that they are independent contractors which I already knew. DTV has no liability for what these installers do. If they knock a hole in your roof, leave gashes in your walls...guess what? DTV has no liability, it is all about that independent contractor. If somthing goes wrong I guess the only option is small claims court.

If I did not have availabiltity of Fios TV in my area, I would have probably taken a chance and let him install DTV. The only reason I have not signed up with them(fios tv) yet is that they currently do not offer that many HD channels, but starting in july they are going to offer about 60 more and by end of 08 about 150 HD channels.

So I told the guy adios, the next day I had a call from a supervisor from direct tv asking me what happened, I explained the situation to him, he appologized and wanted to reschedule with another installer but it was with the same company. I said thanks but no thanks for now.

Good luck to you and it was not my intention to scare you, but be very carefull with these installers.

glennb1
06-08-2008, 10:06 PM
I googled for positives and could'nt find ANY.And it was'nt one complaining person ..it was SEVERAL people !!!

See what happens. Don't be in a pissy mood the second the installer arrives.

Don't think - This install company sucks !! just because you read negative things on the internet. The person that comes to do your install might be wonderful.

stonedog23
06-09-2008, 03:36 AM
I googled for positives and could'nt find ANY.And it was'nt one complaining person ..it was SEVERAL people !!!


That is what I said in my post. You CAN'T google any positive comments on their installs because people that are happy with their installs don't take the time to write about it. They are too busy enjoying their Directv. But a mad person will let you know about it all over the net.

chirshey
06-09-2008, 07:48 AM
If negative complaints bother you so much, why are you dealing with D* to begin with? They have tons of negative comments written daily, this forum and your past comments being an example. You will probably be better served by using a licensed contractor in your area and getting a written agreement as to what you want done and how the job will look in the end. Why put yourself through the agony and mental anguish of a company with such a bad reputation? Take as much control of the situation/install process as you possibly can and sit back and enjoy life. It will be money well spent......

joed32
06-09-2008, 08:28 AM
I have had very good luck with Ironwood through 6 different installs. I agree that since you are complaining so much before you even get started you should cancel and forget about Directv. You should go with cable where you can't possibly have anything go wrong.

Munkey
06-09-2008, 09:46 AM
DTV customer service told me recently on the phone that the sub contractor's have to take a written test and pass it in order to do installation's.
Then why so many comp[laint's about them??!!!


A written test doesn't mean much. Everyone takes a written test for their driver's license and you see how well that turns out. :lol:

rickbbb
06-09-2008, 10:05 AM
I agree with you Munkey about the test.
And in answer to what other people wrote here..True,I can hire someone to do the job..but I just can't afford it right now.
The good news is I have a regular HD receiver in case Ironwood or whatever they call themselve's now messe's up installing my HD DVR.