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All recordings deletedon HR21. What happened

wilson10
06-02-2008, 06:31 PM
Well, I have pretty much waited a few days to post this, I needed to cool down some. Anyhow, I go to my play list and there was nothing! I go to check my list of scheduled recording and season pass (whatever it called now) and there was nothing there. Its like there was a master reset. All of my settings have stayed the same, only the recordings etc...were deleted. I am not certain it was caused by the last update which was on 5-13. I am not certain if I have tried to watch a recorded program since then or not. Any ideas what caused it? I have calmed down as I was irate. It would not have been a pleasant post a day or so ago LOL.

mcbeevee
06-03-2008, 05:42 AM
Did your HR21 receive a software update the night before that happened? Go to the System Menu, then Info&Test and look for the last software download date and version. Version 0x0230 is the latest software currently being rolled out.

:)

wilson10
06-03-2008, 06:41 PM
Well the previous update date was the 13th of May and I am not sure it was 0x023. However, I just checked it again and it said the new software was 0x023 and the date was today at 7:31am.

As I stated before, I am not certain if things were deleted around the 13th as I have been very busy but I think I would have noticed it. I really have no explanation for it.

I am not sure its possible my kids or wife could have done it. I am pretty much over it now as all my recording are gone. Several of the shows I like to watch had 3 or 4 weeks worth of content. Its kinda upsetting LOL. I would just like to know why now

IamMrDJ
06-03-2008, 06:45 PM
Did you happen to check the History under Manage Recordings to see if the Programs had been deleted by someone in your house or if it might have been the master reset?

wilson10
06-03-2008, 08:22 PM
didnt know it would show who deleted them. Not sure how or where to check but I will look into it

IamMrDJ
06-03-2008, 08:35 PM
didnt know it would show who deleted them. Not sure how or where to check but I will look into it

It will just let you know if it was deleted by the viewer or possibly the system.

wilson10
06-03-2008, 11:44 PM
looks like system. There are only 8 things total in the history. Starting with things I started recording after I noticed everything was gone.

It still shows the software download as yesterday at 3:42am

We got a pretty good storm a few nights ago and the power flashed a few times. Maybe that was it?

mcbeevee
06-04-2008, 05:29 AM
We got a pretty good storm a few nights ago and the power flashed a few times. Maybe that was it?
A power spike/surge is probably the culprit. Having a good UPS will prevent many DVR headaches.

:)

bobsox
06-04-2008, 08:28 AM
Hi Wilson 10 - I thought I'd share my problem with you, although it has a little variation. It is my HR 20-100S receiver that is screwed up. I have about 8 or nine movies stored up and on the LIST selection. For some reason now everyone on the movies or programs are gone. I select one and it either says PLAY or RESUME and after selecting it the screen is blank and you get the box in the right lower corner asking you if you WANT TO DELETE OR NOT. This happens even when you hit the RECORD button while watching a program and after a couple minutes select Stop & keep. When you go to list to select and play the segment you jmust recorded you get the same blank screen and lower box asking to delete or not. Anyway I called last night and talked with tech support and they said to wait 24hrs and call back and if they can't find any issues with that they will send another receiver. It sucks to loose the movies saved & I hope they send another 20-100S or the 20-700 that has the OTA connection on the back unlike the HR 21-700 I believe. I wonder if anyone else has experienced something like this?

IamMrDJ
06-04-2008, 08:32 AM
Hi Wilson 10 - I thought I'd share my problem with you, although it has a little variation. It is my HR 20-100S receiver that is screwed up. I have about 8 or nine movies stored up and on the LIST selection. For some reason now everyone on the movies or programs are gone. I select one and it either says PLAY or RESUME and after selecting it the screen is blank and you get the box in the right lower corner asking you if you WANT TO DELETE OR NOT. This happens even when you hit the RECORD button while watching a program and after a couple minutes select Stop & keep. When you go to list to select and play the segment you jmust recorded you get the same blank screen and lower box asking to delete or not. Anyway I called last night and talked with tech support and they said to wait 24hrs and call back and if they can't find any issues with that they will send another receiver. It sucks to loose the movies saved & I hope they send another 20-100S or the 20-700 that has the OTA connection on the back unlike the HR 21-700 I believe. I wonder if anyone else has experienced something like this?

I had this problem on my living room DVR a few weeks back and I was ready to make a call but instead decided to reset the system using the red button behind the door on the front of the DVR. After the system reset itself and came back on all my programs recorded were playable again. It is the only DVR I had the problem with as it is also the only DVR that had the lock-up problem that was reported about 6 weeks ago.

bobsox
06-04-2008, 08:55 AM
IamMrDJ - Thanks for the reply and I just reset the receiver again and as you say - all the recordings are back and I can also record as I watch live tv and the play back is working again. Called back tech support and if it happens again they will replace it so we will see what happens......

wilson10
06-04-2008, 12:37 PM
A power spike/surge is probably the culprit. Having a good UPS will prevent many DVR headaches.

:)

Any good yet cheap recommendations?

Thanks

mcbeevee
06-04-2008, 01:17 PM
Any good yet cheap recommendations?

Thanks
I like the APC brand. I'm using a couple of their small UPS's. They are around $60 on Amazon. CC has one on sale for $50.

APC UPS at CC (http://www.circuitcity.com/ssm/APC-UPS-Surge-Protector-BE550R/sem/rpsm/oid/177693/rpem/ccd/productDetail.do)

:)