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Possible HD Receiver Problem

Loran1
05-08-2008, 04:12 PM
One of my HD boxes, the one that’s already given me some trouble, is not showing a switch to the correct resolution when I change from SD to HD. The little blue light stays on 480i. I even received a screen message once telling me to press the RES button to go to 1080i. Yes, I do have native resolution set, so it should be automatic. The HD picture comes in fine though. Any suggestions, or should I just call DTV and ask them to send me a new receiver?

mcbeevee
05-09-2008, 06:27 AM
If it keeps doing it after resetting the box, call Directv for a replacement.

:)

Loran1
05-09-2008, 04:39 PM
I called DTV technical support today and they seemed to fix the problem by having me reboot from scratch including first selecting all defaults and customizing after that. With native on, the box automatically switches resolutions again. They did indicate, however, that this is a software problem they’ve encountered before so replacing the receiver would not have helped.

They also fixed my remote control problem (It wouldn’t turn the TV and receiver on and off with the ON and OFF buttons. The four digit code that came with the TV could not be used and my brand TV was not listed on the remote screens). They directed me to their web site (Customer Service, Troubleshooting, Remote Control, Programming………), where the right code was found. So I’m all set, at least for now.

MVBJJ
05-11-2008, 10:57 AM
I have the same problem. I am also in So. Cal and ever since the software update last week all my locals refuse to switch to 1080i. They are stuck on 480p. When I hit the format button on my remote for my HR-20 it won't move off of 480p. What's strange is my premium stations work just fine. I have rebooted many times with no luck. Please explain in more detail how you fixed the problem.

Loran1
05-11-2008, 07:03 PM
MVBJJ,
The only thing I can remember in the rebooting sequence (by pulling the power cord, not just hitting the red button on the receiver) this time was selecting System Defaults early in the process. Of course, you have to do some resetting after that.

And if not already done, I would also set Hide Duplicates and Native resolution. This may get you off that 480p light for the local channels. Good luck.

Dtech Laughing
05-12-2008, 11:37 PM
SImply this my friend. You honestly would have to be me tech 16853 and yes it can be solved by someone like me tech 16853. so In answer to your problems, which my god, oh how that would piss me off so much, I know what the problem is. Your simply not tech 16853.

Loran1
05-12-2008, 11:58 PM
SImply this my friend. You honestly would have to be me tech 16853 and yes it can be solved by someone like me tech 16853. so In answer to your problems, which my god, oh how that would piss me off so much, I know what the problem is. Your simply not tech 16853.
Well, the two problems are solved as per my post above. If you are the tech I spoke to on the phone, then thank you. If not, then what are you talking about?

hitdog042
05-14-2008, 12:19 PM
SImply this my friend. You honestly would have to be me tech 16853 and yes it can be solved by someone like me tech 16853. so In answer to your problems, which my god, oh how that would piss me off so much, I know what the problem is. Your simply not tech 16853.

This clown works for DTV? Look at the grammar in his posts. Classic. Of course he doesn't, he's just a lurker trying to act important.

The spelling gives it away. He's 12.