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DTV needs...

Skidazl
05-07-2008, 02:39 PM
to work on their Tech Support...

Finally, after having called in 4 times for the same issue, I am getting a service call, (which I already paid for in the protection plan.)

I have been having an issue with my locals getting searching for sat. When I am watching/recording one local, the other is either totally pixelated or searching for sat. Each time, they have been able to do something(reset, switch sat in wires) and get it to be ok, but not this last time. After 45 min. of "troubleshooting", I get the same thing. Finally, I got her to send someone out. I can understand not sending them out on the first call, but they should have sent someone out after the second call, which I asked for at the time. From reading on here, I think/thought it might be the b-band converters. I asked them and they told me no. I think the reasoning was I would be losing more channels, or something like that. Is that true? If not, why is it that I can know more than these "Tech Experts" just by belonging to this forum.(which I love BTW.) Also, this is only happening on 1 TV and there are no issues with the rest of my channels, just the locals.

This last lady had me check sats 101, 110, and 119, but not the other 2, which I "thought" were the ones that had my locals. Correct me if I am wrong.

Thanks you for letting me vent here, and hopefully I won't get the same guy who installed it in the first place, since he is in the same class as the "Tech Support".

joed32
05-08-2008, 08:28 AM
to work on their Tech Support...

Finally, after having called in 4 times for the same issue, I am getting a service call, (which I already paid for in the protection plan.)

I have been having an issue with my locals getting searching for sat. When I am watching/recording one local, the other is either totally pixelated or searching for sat. Each time, they have been able to do something(reset, switch sat in wires) and get it to be ok, but not this last time. After 45 min. of "troubleshooting", I get the same thing. Finally, I got her to send someone out. I can understand not sending them out on the first call, but they should have sent someone out after the second call, which I asked for at the time. From reading on here, I think/thought it might be the b-band converters. I asked them and they told me no. I think the reasoning was I would be losing more channels, or something like that. Is that true? If not, why is it that I can know more than these "Tech Experts" just by belonging to this forum.(which I love BTW.) Also, this is only happening on 1 TV and there are no issues with the rest of my channels, just the locals.

This last lady had me check sats 101, 110, and 119, but not the other 2, which I "thought" were the ones that had my locals. Correct me if I am wrong.

Thanks you for letting me vent here, and hopefully I won't get the same guy who installed it in the first place, since he is in the same class as the "Tech Support".

You are right, tech support people should have some working knowledge of the products instead of just a script to follow.

Skidazl
05-08-2008, 02:35 PM
thanks for the reply, joe...

I was just loking to vent somewhere, and this forum is great for that...

bzam
05-08-2008, 06:10 PM
DTV needs too.....

I have been a customer from day one in early 1900s.

I believe DTV need to be more forthright when they have a glitch. Example: the software update came out last week and many of us had remote lockout and had to reset two or three times during an evening. Yesterday they sent out a corrected software update to fix this.

But in the meantime they stonewall with the corporate line that the problem must be with you.

It aways your dish need calibration. I have my dish very fine tuned myself with good numbers but do get time when I get sound issues and pixalization like around noon today on the west coast. After about an hour it went away and I have had perfect reception all afternoon and this evening.

Either I have some local interference, which is not likely, or have sun spots or they are tuning their satellite feeds. If its the later they should put up a message on screen that says 'we are calibrating our system so your reception may be affected momentarily' I have never seen such a message but I suspect there are times when we get a glitch from what they are doing on their end.

Its just the attitude of DTV that they are perfect and its the customer or the customers equipment that is at fault.

This is my view of a fine system of TV which I enjoy and would not think of leaving!!!!!!!!!

hdtvjunkie
05-08-2008, 06:47 PM
I kinda understand why the techs want to go thru everything before sending out a service tech. If you have the protection plan Dtv pays the service fee, so they don't want to send someone out if it is a simple fix like just checking for a loose connection. But to have to keep calling over the same problem is a pain in the ass.

Skidazl
05-08-2008, 07:57 PM
my point...

The worst part is if they had sent someone on either the first or second call, I could have had this fixed yesterday, (my day off)but now I have to hope and pray that I can get done with work earlier than they get here tomorrow...

justloafing
05-09-2008, 04:26 AM
I just must be the lucky one. Any time I have needed a tech they sent one. Yep they make me go through the stuff on the phone and at times it has worked. Yes I do understand that on the second call for the same problem they should have sent someone to you. I guess I have just been lucky in that department.