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Not Happy With CSR??? Call Directv Back!!!

drbrosco
04-17-2008, 10:34 AM
This can't be said enuff I don't think especially for the new people on the forum here that haven't read a previous post about this.

If the Customer Service Rep does not satisfy you, ALWAYS hang up & CALL BACK!!!

I just had an ordeal with D* over where I just signed up with the auto bill pay. Well they didn't tell me they was gonna take the money out in two days wich was yesterday the 16th, I was under the impression that if you signed up for auto bill pay it was taken from your bank on the bill's due date. Well D* has an authorization for my bill of almost a $100 against my bill account that has a balance of 4 cents!

My bank tells me I have to call & have D* stop the authorization for the money cause if it clears & the money is not in there my bank charges me $30:mad: :mad: :mad:

I call D* & this CSR talked very short to me & said DTV wil "do nothing about this & it is my problem" & would only take me off auto bill pay for the future.:banghead: :banghead: :banghead:

Hung up....called back

CSR was as helpful & patient as could be & said it was no problem to put an urgent refund to my account. She even took more time trying to find a way to do it quicker. :yippee: :yippee: :yippee:

The difference in CSR's was like nite & day. So just a reminder or news for you new guys...Don't let D* CSR's jerk you around call to you get one that has a lick of sense & compassion & you will get your satisfaction.

Hope this helps.

Have a Nice day!:)

hdtvjunkie
04-17-2008, 10:45 AM
Some CS people are just better at their jobs than others. Most seem to very helpful if you don't cope an attitude with them. But there are a few that just don't seem to care and will not work to help resolve a problem. I have had very good luck with Direct's CS dept. though.

stephenjames
04-17-2008, 11:06 AM
some are having better days than others

lizardhowson
04-18-2008, 06:22 AM
This can't be said enuff I don't think especially for the new people on the forum here that haven't read a previous post about this.

If the Customer Service Rep does not satisfy you, ALWAYS hang up & CALL BACK!!!

I just had an ordeal with D* over where I just signed up with the auto bill pay. Well they didn't tell me they was gonna take the money out in two days wich was yesterday the 16th, I was under the impression that if you signed up for auto bill pay it was taken from your bank on the bill's due date. Well D* has an authorization for my bill of almost a $100 against my bill account that has a balance of 4 cents!

My bank tells me I have to call & have D* stop the authorization for the money cause if it clears & the money is not in there my bank charges me $30:mad: :mad: :mad:

I call D* & this CSR talked very short to me & said DTV wil "do nothing about this & it is my problem" & would only take me off auto bill pay for the future.:banghead: :banghead: :banghead:

Hung up....called back

CSR was as helpful & patient as could be & said it was no problem to put an urgent refund to my account. She even took more time trying to find a way to do it quicker. :yippee: :yippee: :yippee:

The difference in CSR's was like nite & day. So just a reminder or news for you new guys...Don't let D* CSR's jerk you around call to you get one that has a lick of sense & compassion & you will get your satisfaction.

Hope this helps.

Have a Nice day!:)

That's why I will NEVER autopay anything !

With online bill pay, it takes less than a minute to pay a bill & I AM IN CHARGE !

:busy:

joed32
04-18-2008, 09:26 AM
This can't be said enuff I don't think especially for the new people on the forum here that haven't read a previous post about this.

If the Customer Service Rep does not satisfy you, ALWAYS hang up & CALL BACK!!!

I just had an ordeal with D* over where I just signed up with the auto bill pay. Well they didn't tell me they was gonna take the money out in two days wich was yesterday the 16th, I was under the impression that if you signed up for auto bill pay it was taken from your bank on the bill's due date. Well D* has an authorization for my bill of almost a $100 against my bill account that has a balance of 4 cents!

My bank tells me I have to call & have D* stop the authorization for the money cause if it clears & the money is not in there my bank charges me $30:mad: :mad: :mad:

I call D* & this CSR talked very short to me & said DTV wil "do nothing about this & it is my problem" & would only take me off auto bill pay for the future.:banghead: :banghead: :banghead:

Hung up....called back

CSR was as helpful & patient as could be & said it was no problem to put an urgent refund to my account. She even took more time trying to find a way to do it quicker. :yippee: :yippee: :yippee:

The difference in CSR's was like nite & day. So just a reminder or news for you new guys...Don't let D* CSR's jerk you around call to you get one that has a lick of sense & compassion & you will get your satisfaction.

Hope this helps.

Have a Nice day!:)

Very good info, so many people come on here complaining that D* told me this or that, when if they would have called back they may have been completely satisfied.

Blackz06
04-18-2008, 10:29 AM
That's why I will NEVER autopay anything !

With online bill pay, it takes less than a minute to pay a bill & I AM IN CHARGE !

:busy:

Good point brosco.

I am with Lizard on this one. After my ordeal with an auto pay on my car loan, never again will I use autopay. Not once, not twice, but three times I was double drafted in one month. Bank refused to help in the situation, and it created nothing but headaches.

beas
04-20-2008, 05:46 AM
I just posted this in another thread. After receiving multiple emails from dtv indicating I was to receive a credit to my account (which never occured) I was told that the credits for for account 122223, my account is 1222234 - thus the error. Who believes that this is a real answer? That (1) anyone today emails complete account numbers and (2) that any billing system today allows for account numbers that are exact duplicates except for adding a final character. If you ask dtv the same question 5 times in a row you get 5 different answers. Either this is the worst example of outsourcing in amerca today or the head of operations needs to 'spend more time with family'. Yes, you can call back - but for what we are paying for, both in upfront investment and ongoing charges, it isn't much to expect a correct answer on the first call.

Topeka1
04-20-2008, 07:00 AM
In general don't auto pay anything with a checking or debit card unless you have overdraft protection, as banks love to make money on these fee's. However I use a credit card to auto pay everthing I can for the safety and convience. Most credit cards have good protection for the consumer against any incorrect billings, plus get a card with rewards and always pay the balance of in time, never use credit cards to "fiance" anthing because of high interest rates, always pay them off in time. I have gotten thousands of dollars in rewards by using credit cards all for free!!