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I'm SOL for HD

mayonaise
03-26-2008, 02:17 PM
I finally decided to make the switch and upgrade to HD broadcasts. I bought a new HD TV just after Christmas. I just didn't have it in the budget to add the HD service.

Yesterday I called Direct TV to upgrade. They were going to charge me $120 to come out and install just the HD box, no HD DVR. I pressed the issue that they are doing free upgrades for new customers but are going to ream me, a long time customer? The sales person bumped me to a supervisor who very quickly said they would have a tech out tomorrow (today) to install the equipment and get me up and running for $20. Cool!

Unfortunately when they arrived they could at best pull a 50% signal. They could pull satellite 101 and 110 but not 119 (I think). So, I'm SOL for HD via Direct TV for now. He said they he can't get the signal from roughly 30% of his installs which is costing him revenue as a contractor.

I guess I'm not the only one in this boat. Thought I'd share.

mcbeevee
03-26-2008, 02:30 PM
Unfortunately when they arrived they could at best pull a 50% signal. They could pull satellite 101 and 110 but not 119 (I think). So, I'm SOL for HD via Direct TV for now. He said they he can't get the signal from roughly 30% of his installs which is costing him revenue as a contractor.
I guess I'm not the only one in this boat. Thought I'd share.
The 119 sat only has a few mpeg-2 HD channels. The new mpeg-4 HD channels are on the 103 sat. If you can see 101 and 110, you should be able to see 103. You should try to get someone back out and check for signals on 103 and 99 (next HD sat position).

:)

tumblingdice03
03-26-2008, 03:09 PM
I second that emotion. 103 should be fine for you. It's a shame you have to wait for someone else to come back out though. They should have known that the first time.

WestDC
03-26-2008, 03:43 PM
I finally decided to make the switch and upgrade to HD broadcasts. I bought a new HD TV just after Christmas. I just didn't have it in the budget to add the HD service.

Yesterday I called Direct TV to upgrade. They were going to charge me $120 to come out and install just the HD box, no HD DVR. I pressed the issue that they are doing free upgrades for new customers but are going to ream me, a long time customer? The sales person bumped me to a supervisor who very quickly said they would have a tech out tomorrow (today) to install the equipment and get me up and running for $20. Cool!

Unfortunately when they arrived they could at best pull a 50% signal. They could pull satellite 101 and 110 but not 119 (I think). So, I'm SOL for HD via Direct TV for now. He said they he can't get the signal from roughly 30% of his installs which is costing him revenue as a contractor.
I guess I'm not the only one in this boat. Thought I'd share.

You need a Second Visit from someone that knows HOW to find a Signal!!!!!!!!!!!!!

Call the Home Office and Raise HELL-- They "D*" want to sell you service, They should be able to make it happen.

new_2_hd
03-26-2008, 04:00 PM
I finally decided to make the switch and upgrade to HD broadcasts. I bought a new HD TV just after Christmas. I just didn't have it in the budget to add the HD service.

Yesterday I called Direct TV to upgrade. They were going to charge me $120 to come out and install just the HD box, no HD DVR. I pressed the issue that they are doing free upgrades for new customers but are going to ream me, a long time customer? The sales person bumped me to a supervisor who very quickly said they would have a tech out tomorrow (today) to install the equipment and get me up and running for $20. Cool!

Unfortunately when they arrived they could at best pull a 50% signal. They could pull satellite 101 and 110 but not 119 (I think). So, I'm SOL for HD via Direct TV for now. He said they he can't get the signal from roughly 30% of his installs which is costing him revenue as a contractor.

I guess I'm not the only one in this boat. Thought I'd share.

Was there something blocking the dish making it get those low values on the 119? If so, is there any chance they can move the dish to a different location?

stonedog23
03-26-2008, 04:30 PM
I finally decided to make the switch and upgrade to HD broadcasts. I bought a new HD TV just after Christmas. I just didn't have it in the budget to add the HD service.

Yesterday I called Direct TV to upgrade. They were going to charge me $120 to come out and install just the HD box, no HD DVR. I pressed the issue that they are doing free upgrades for new customers but are going to ream me, a long time customer? The sales person bumped me to a supervisor who very quickly said they would have a tech out tomorrow (today) to install the equipment and get me up and running for $20. Cool!


A NEW customer can't get an "upgrade" since they don't have DTV in the first place, it is old customers with the free upgrades. But even saying this, new customers should be and are getting free installation. I see the ads all the time.

low10980
03-26-2008, 10:38 PM
this is how they get out of the hard jobs todo or complicated. look toward the southwest and see if there is anything real tall near your house. if not you can prob get it but it is a wide field of satellites. I think the tech may have lied to you.

voop
03-26-2008, 11:57 PM
Currently you only need the line of sight to 3 birds, the 99, 101, 103. However, they still want the installer to have a line of sight to all 5 (99,101,103,110,119). Now, the tech may have bs'ed you to get out the job for one reason or another, if you believe you have a clear view to the the South to the South East, call DTV and have another tech roll. Out in North Washington where i'am, there is roughly a 60% completion ratio on the SLimline installations, almost 1 out of 2 do not go in!! This is primarly due to the tree density out here in the "Evergreen State", but a portion of those are due to the tech not wanting to do the job, which is understandable, if you were getting $35 for a 4 hour job, would you do it :-)? My advice, slip the tech $20 bucks. Check out dishpointer dot com this tool will show you where the sats are. Good luck and hope it works out.

4Davidson
03-27-2008, 11:46 AM
dishpointer is a great tool, but due to a post here yesterday I became even more enlightened on how to properly use it. I had always just entered the "5lnb" position to get my pointing values, which is great, BUT if you enter the high (119) and the low (99) you then see the wide range that the signals can potentially come in from.

...one of my neighbor's tree branches has got to go. I'm still good on the sats I really need, but who knows what will happen in future...

smi2710
03-27-2008, 08:30 PM
it took me almost 2 years to get Hd at my house

the first time there were two guys who came who said i couldnt get it where my dish was located and that no where in my yard is good for the signal

then had another one coem out 6 months later same story

saw a dish network guy in the neighborhood and ask him to take a look he said absolutley from what his meter said

anyway long story short

decided to give it another try since we had jsut bought a new panny 50in 1080p beauty

first guy came said i had to put a pole up and told me exactly what to do and where to set - it up

when and bought a pole 15 bucks a bag cement and some conduit

then made another appointment awesome guy came and put the dish on and i had 90% plus signal across the board

bottom line i could have had HD a 2 years ago but there techs sucked till i got nice one

keep trying