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Installer told me to get cable.....

david4455
03-22-2008, 01:18 PM
I have been a Dish client for over 9 years. I just made the plunge into HD and ordered a 722 with installation. The guy just showed up and began to "criticize" the previous installation ( remember its over 9 years) and said it wasn't up to code. " I'll need to report that".....Then he said he couldn't get a line of sight for the new HD dish.... a conclusion he came to without even taking a piece of equipment out of his truck. He announced he was a retired CPA and he does everything by the book.

He suggested I go to cable!

Who do I call to report this less than satisfactory installation appointment.

Len McRiddle
03-22-2008, 01:31 PM
Who do I call to report this less than satisfactory installation appointment.

The same place you called to schedule it?

Yes616
03-22-2008, 01:37 PM
Retired CPA or fired? lol

What city is the OP in or near? The answer to that question will help us say what direction your new dish will need to face. That will also help you determine if there is any truth to the line of site issue.

cmf107
03-22-2008, 02:21 PM
Yeah, and I used to be a surgeon until I decided I wanted to become a janitor. I clean all toilets by the book.

Chiisai
03-22-2008, 02:21 PM
I've been lurking for a while but decided to start posting some. :hithere:

Regarding the Dish installers; in my area (don't know about your area) Dish uses contract installers from Okla. and neighboring states. In December I got a contract installer from Dallas to install my new HD VIP622; he was pretty much clueless and screwed up my Slingbox connection along with my audio connections. When I discovered his screwups 10 minutes after he left, I called the phone number on his install ticket and got his office in Dallas (thinking they could call him on his cell and have him come back and straighten out the mess he left with the connections). I complained to ther person who answere the phone, she said she would try and reach him....never did hear back from him nor did he come back to straighten it all out. I next called Dish and complained, their answer, "We are not responsible for our contractors work; if they did not finish the install, we will be glad to send out another installer for you." I ate dinner and when my temper cooled, I straighten up all of the misconnections myself.

Maybe I should go to work for Dish as a contract installer; wonder how many customers' expensive equipment I can screw up. :devil2

david4455
03-22-2008, 03:12 PM
Retired CPA or fired? lol

What city is the OP in or near? The answer to that question will help us say what direction your new dish will need to face. That will also help you determine if there is any truth to the line of site issue.

Near Seattle... on an Island in Puget Sound

Yes616
03-22-2008, 04:43 PM
Near Seattle... on an Island in Puget Sound

You would be looking for the 129 orbital spot for much of the HD so kind of low to your south west. Any trees or other obstructions off to that directions?

kracker540
03-22-2008, 07:37 PM
I hate contract installers. I acutally work for Dish I'm a DNS technician. If there's one thing i hate about contractors it's that they never do the job right and we have to come and fix there screw ups. Then the customer has to use that crappy system and think this is how dish is really suppose to be. It actually makes me feel great when i go to a job and fix everything to DNS standards i won't leave until the customer is satisfied. Well like they told me when i got hired into dish. 80% of the jobs i will go to will be reinstalls because of contractors which is the truth.

and i'm sorry for the topic creators problem, i just wish you had a better experience.

david4455
03-22-2008, 08:40 PM
You would be looking for the 129 orbital spot for much of the HD so kind of low to your south west. Any trees or other obstructions off to that directions?
Yes there is a tree.... but I pointed out that there was a clear view from my garage...."can't do that" he said.

I called Dish and they are sending their regional installation manager on Monday to "confirm" what the installer said he could not do....perhaps I will get some satisfaction ....I really don't want to go to cable.

Yes616
03-22-2008, 10:13 PM
Yes there is a tree.... but I pointed out that there was a clear view from my garage...."can't do that" he said.

I called Dish and they are sending their regional installation manager on Monday to "confirm" what the installer said he could not do....perhaps I will get some satisfaction ....I really don't want to go to cable.

If the installation needs to be somewhere other than attached to the house itself it goes beyond a "standard basic free installation". There will be an additional charge in that case. See what this guy says and let us know.

fredinva
03-23-2008, 07:01 AM
I hate contract installers. I acutally work for Dish I'm a DNS technician. If there's one thing i hate about contractors it's that they never do the job right and we have to come and fix there screw ups. Then the customer has to use that crappy system and think this is how dish is really suppose to be. It actually makes me feel great when i go to a job and fix everything to DNS standards i won't leave until the customer is satisfied. Well like they told me when i got hired into dish. 80% of the jobs i will go to will be reinstalls because of contractors which is the truth.

and i'm sorry for the topic creators problem, i just wish you had a better experience.

I hate DNS installers. In too much of a hurry to get to the next job.
I'm a pt contract installer for my retailer/friend. You won't get called to fix one of my installs. I've installed Dish, Direct and C-band and forgot more more about satellite than you'll ever know.
There are good and bad installers for dish and working as contractors.

fred
(I once had a dns installer mount a dish directly in front of my installed dish, what an idiot.)

Chavo
03-23-2008, 03:40 PM
Not all contractors are clueless morons, just as not ALL Dish techs are
poorly trained idiots, though I see my fair share of these so-called
"Trained experts" in the Dallas-Ft. Worth metroplex.I was a DNS trained level 3 tech for 6 years and trained techs in two different hubs for 2 years.I agree there are many poorly trained contractors, but what is the excuse for all the poor work and terrible customer education skills exhibited by Dish Internal techs? I know it can't be the level of training these folks get as Dish is very proactive in this department. I believe it is the INDIVIDUAL and their personal pride that dictates the level of service and quality of their work.Any broadbased attacks on contractors as a group just shows your ignorance and perpetuates this bull***T myth! I personally left Dish due to the politics and brother-in-law attidudes of management and I guarantee that I can perform ANY install (commercial,residential etc.)
AT LEAST as good as you, most likely better.Have a nice day buddy!

david4455
03-25-2008, 06:54 AM
I called Dish and asked for a second opinion. This was Saturday afternoon. When I called back Monday morning to see if something was scheduled they said a regional manager had already "been out" and agreed with the installer I could not get 129.

Since Sunday was Easter I doubt seriously the regional manager came out to look.... they probably just figured one less customer wasn't worth the drive so they signed off on me....

The cable guy is coming this morning.

NickRogers
03-26-2008, 06:17 AM
I called Dish and asked for a second opinion. This was Saturday afternoon. When I called back Monday morning to see if something was scheduled they said a regional manager had already "been out" and agreed with the installer I could not get 129.

Since Sunday was Easter I doubt seriously the regional manager came out to look.... they probably just figured one less customer wasn't worth the drive so they signed off on me....

The cable guy is coming this morning.

That sucks. That's why I self installed 9 years ago but they fought me about self installing the Dish 1000 upgrade saying the cable would need updated(already put in the RG-6 back then) and I would need a switch(they assumed I only ran a single coax, wrong). I was doing away with 2 separate receivers and going with the 622. They had about 3-4 excuses off their cheat sheet as to why I needed the "professional" install. Sounds like I would do a better job than some of the dudes installing around the country. A more tech savy buddy of mine submitted to Dish's demand and had big probs with Kid Rock, the local contract installer in our area at the time. American Bada$$ wouldn't climb the TV tower 12 feet to change/re-point the dish so he stuck it out in the middle of his yard. Besides, my job was nothing more than changing the dish, pointing it and activating the receiver but it was 1.5 stories high and I was pretty certain he would probably tell me it wasn't doable and to call the cable company. DISH needs to realize these guys are the face of Dish Network to many customers.
Nick